Accel at College Station

Review №1

Rating: 1

Do not ever leave your elderly loved ones in this horrible place. The night shift staff are downright abusive, preying on the most vulnerable people. The director even admitted to knowing about complaints against these workers, yet they ve done absolutely nothing. My mom was in tears, terrified, and felt completely unsafe from her very first night. This place is a disgrace. Go anywhere else!

Date: a day ago

Review №2

Rating: 5

The Accel Rehab staff did a wonderful job of taking care of my mother. She was at Accel for OT and PT. She was there for about 2 weeks. Thank You Accel!

Date: 7 months ago

Review №3

Rating: 1

I can t use words to express how horrible our time with Accel was. Her catheter was left in so long that she got a horrible UTI. She didn t have one going in, but it was put in so they didn t have to help her potty. Once removed at my demanding, she was just put in a brief which they allowed her to set-in always. (Notice thrown on the floor when changed.) She was bathed ONCE in two weeks. Her staples removed five days after they needed to be. Her room reeked of urine. When it was time to leave, the nurses had no clue. Her assisted living wasn t contacted to do the assessment before returning. But we never made it because her primary sent her immediately back to the ER in regards to the toe (see pics). She s now having it amputated; Accel didn t even find her toe injury. An outside caretaker, visiting her, found it! There are even more things BUT just know there is a reason that there are beds open at this place. NO ONE was happy to be there, staff especially.

Date: 7 months ago

Review №4

Rating: 5

Accel is a beautiful facility and is very clean. The staff works hard to accommodate to all resident and family needs/requests! If you re thinking about placement for a loved one or are new to the area, make sure to stop by for a tour.

Date: 8 months ago

Review №5

Rating: 5

Date: 9 months ago

Review №6

Rating: 1

DO NOT send you or your loves one here!! I wish I could give NO STARS!! I had a family member go in for physical therapy rehab and had to stay a month. He was unable to get out of bed with out help and the nurses would tell him to just use his diaper. So he did and they would just leave him wet for hours or until a family member came to clean him. He was so wet to the point he had a puddle under the bed that was wider than the bed. He was falling off the bed one night and called for help (which takes hours to get any) and the night nurse comes in yells at him, never helped and then slams the door so i drover up there to help him get back into bed. He once fell on the floor in the bathroom and called for help and they took 4 hours to help him. The day nurses weren t any better she got mad at him and dug her nails into his neck. He was a rehab patient and could not defend himself. The nurses would also put his food in places where he could not get to it. If it wasn t for a family member to be there everyday with him he would have not gotten to eat. The nursing home patients would wonder in his room and wouldn t leave, even tried to climb in his bed. Anyone can come in or out with out any of the staff knowing it, which to me felt very unsafe. It s sad how they treat people who are in there that need the rehab they were no help if anything they made him worst. The staff is rude and no help whatsoever. These are just a few of the many terrible things that went on while he was in there. If you truly love someone DO NOT send them here. This place is a NIGHTMARE! I called and they didn t know who you were and proceeded to hang up on me after putting me on hold. Thank you but I stand by my review.

Date: 9 months ago

Review №7

Rating: 4

Date: 10 months ago

Review №8

Rating: 1

My 81 yo dad was there after a replacement of a complete shoulder replacement surgery. Called me the second day asking me to get him the hell out of there. The first night he called the nurse to help him to the bathroom they took too long and he ended up falling. Instead of changing the bed pads or the pad in his chair they covered up the soiled one with clean ones. I had to call to have the bathroom cleaned. I was in the phone with the manager all weekend, while he was on vacation, that s how bad it was. When he returned he went and checked on my dad at least 1x a day. They weren t giving him his breathing treatments .the machine was broken or something and never got him a new one, just left it sit on the table. Do not send your family here! The PT staff was phenomenal, it was the rest of the staff.

Date: 10 months ago

Review №9

Rating: 5

I have been an Administrator for over 30 years in Skilled Nursing Facilities, and my family and I were blessed to have my mom at this wonderful facility. Everyone from admissions to the nurses and aides took such great care of her in her last days. Thank all of you for making sure she was comfortable, my mom was loved.

Date: 11 months ago

Review №10

Rating: 5

Advanced entry is easy to use.

Date: a year ago

Review №11

Rating: 5

From a current resident: I would like to tell you that I am thoroughly impressed with this facility from the cleanliness to the skilled staff but the most impressive thing for me is that I walk down the wall and I have people greeting me with good morning - staff that I have not had anything to do with or that have cared for me. I want to say thank you to all this involved, I feel wanted and not just another patient.

Date: a year ago

Review №12

Rating: 5

Accel has great, the nurses were so nice and caring to my husband. The staff also was very nice and accommodating to the family needs.

Date: a year ago

Review №13

Rating: 5

Great and helpful staff.

Date: a year ago

Review №14

Rating: 5

This is a great facility with caring staff. The building is beautiful and the rooms are spacious and clean. I have never seen such a well run facility. The management team they have in place is top notch and will take care of your loved ones needs.

Date: a year ago

Review №15

Rating: 5

Very nice clean facility. Staff were very nice.

Date: a year ago

Review №16

Rating: 5

First time there to work staff was very helpful in making me feel welcome to there building .enjoy work experience.

Date: a year ago

Review №17

Rating: 2

Other than a few select staff, horrible place to put a loved one. Good is horrible, have to demand a bath, clean sheets not always available. Denise I d awesome In physical therapy, Ty is a great CNA and very attentive and so is Rebecca. Admin is young, appear not to be educated. It s been ok and I am progressing but like to put the truth out there.

Date: a year ago

Review №18

Rating: 5

Such wonderful staff and clean buildings They are taking great care of my 100 year old Mother-in-law

Date: a year ago

Review №19

Rating: 5

Very friendly facility!

Date: a year ago

Review №20

Rating: 5

Very nice place. People are great.

Date: a year ago

Review №21

Rating: 1

This place is garbage, my grandmother was not properly cared for. She was way over medicated and if it were not for my dad and aunts I truly believe my grandmother would of died at this place. Of course these people are going to lie and say they would never give a patient more medicine than what the doctor advised to give. My grandmother was kept so doped up she couldn t talk, she couldn t eat, or drink on her own. As soon as my family took her out of this place the doctor at the hospital said she was dehydrated and that they should of never given a lady her age Tramadol or Codeine. Unfortunately, we will never be able to physically prove it since these people will just lie to cover their own tracks but the proof is the instant change my grandmother has had at the hospital where she is properly being cared for. So if you care about your family member stay away from this place, don t be fooled just because it looks like a nice facility.

Date: a year ago

Review №22

Rating: 5

Acell was decorated beautifully. It had a very calm and relaxing atmosphere. The staff were very helpful and pleasant. Every area was clean and had a fresh smell. . I would be happy to put my loved one in this community.

Date: a year ago

Review №23

Rating: 5

Dr. Burke is Awesome my first visit with her was Amazing. Everyone in the clinic was very friendly and helpful.

Date: a year ago

Review №24

Rating: 5

Very Nice Nursing and rehab center Clean, no smell. Kind helpful staff. Outstanding surroundings.

Date: a year ago

Review №25

Rating: 5

Awesome place.

Date: a year ago

Review №26

Rating: 5

Date: a year ago

Review №27

Rating: 4

Nice clean place with a friendly staff.

Date: a year ago

Review №28

Rating: 5

The best place to work and also the best place for your love ones.

Date: a year ago

Review №29

Rating: 5

The facility was clean. The sides were very pleasant and was doing an excellent job. My friend that resides there was happy and had good comments about her care. Thanks for taking care of her.

Date: a year ago

Review №30

Rating: 1

Most of staff at this establisment are just there for a PAYCHECK! Its very sad how they neglect the elderly. If you dont like what you signed up for find a different profession I dont take mistreating the elderly lightly. 80% of the employees are very childish, lazy, and dont take anything serious at all.

Date: a year ago

Review №31

Rating: 5

Date: a year ago

Review №32

Rating: 5

Pamela was great to immediately come reset/fix my MILs food tube which wasnt flowing, even though shed done it twice before 11 am already.

Date: 2 years ago

Review №33

Rating: 2

Some of the people that work there who actually care for the residence are really nice hard working individuals, but the administration staff, do not handle their business and are not professional when it comes to being committed to the patience /residents. When you speak with them about your love one (s) they tell you they will handle up on the issue, but when you call to speak with someone they never answer their phones and they do not return your call. The doctor changes patients meds when they are suppose to and dont even know the patience medical history and when you explain to them not to do it, some staff get it straight and others ignore what you are telling them. ...

Date: 2 years ago

Review №34

Rating: 3

Date: 2 years ago

Review №35

Rating: 1

My 92 year old Aunt was admitted to this facility on July 30, 2022. And the nursing staff did not appropriately care for her. She was neglected by them. She had acquired pneumonia due to the neglectfulness of the nursing staff. I m not going to go into detail, but this is NOT THE PLACE TO SEND A LOVED ONE!!

Date: 2 years ago

Review №36

Rating: 5

Overall service has been very good. The accommodations and cleanliness has been good, too. Monique has taken good care of me. She is always prompt, polite, and respectful. If she doesnt know the answer, she will find the answer right away. She doesnt get mad at me no matter how much I aggravate her! My CNA, Margaret, is really good. She makes sure I get what I need, and has been helpful. I definitely recommend this facility to anybody.

Date: 2 years ago

Review №37

Rating: 5

My friends grandmother was there for a couple of weeks after a fall and we went and visited her and she was doing so good! She said her aides and nurses took very good care of her.

Date: 2 years ago

Review №38

Rating: 5

My father-in-law stayed here recently, after reading a few reviews I was very hesitant on him staying.. Well I can say I am very happy that we made the decision to keep him there for therapy services. The staff was absolutely amazing, the new management is phenomenal. ANY issue we had, there was always someone that came right away to get to the root of the problem and get it fixed pretty quickly. My father-in-law always had great things to say about the food and the ladies who answered his call lights. He always had a good time in therapy, he says he wouldnt have been able to come home and be safe without them. Overall I am very happy with the care he received and the communication the nurses had with us, they called us for everything and made me feel like I was apart of his stay and care. Oh, and the building is absolutely beautiful inside and out!

Date: 2 years ago

Review №39

Rating: 5

This is an excellent facility to work for as a Registered Nurse. The staff have one goal- to ensure the safety and care of our residents with a supportive management team, good communication, and a friendly environment. It is a pleasure to care for the residents of this great community.

Date: 2 years ago

Review №40

Rating: 5

The facility is beautiful and the staff are very involved in providing good care. The administration is available to answer any questions and quick to address any concerns brought to their attention. The staff members are always open to family and residents recommendations for improvements. I highly recommend Accel for a loved one in need of short or long term care.

Date: 2 years ago

Review №41

Rating: 1

This place is absolutely horrible!!!!! Do not leave your love ones here if a Dr refers this place ask for a different referral or just take them home. They don t fully bathe patients, leave them sitting in urine, they don t notify when patients fall or have to be emitted into a hospital or the ER, they are disorganized and never fully answer questions or they have to find someone else to answer. There are better places than this poor excuse of an establishment. PLEASE DON T LEAVE YOUR FAMILY HERE!

Date: 2 years ago

Review №42

Rating: 5

Beautiful facility! I love the central courtyard with all the plants, and the decorations and furniture and everything are lovely and homey.

Date: 2 years ago

Review №43

Rating: 5

Has been truly an exceptional place to be. All the staff are pleasant and attenative to your needs. Great new management. Definitely a great positive environment to be in.

Date: 2 years ago

Review №44

Rating: 1

Worst place to leave your loved one. My mother was there after a bad fall and head injury for over a month. The staff was so unorganized, everytime we went to visit her no one knew what was going on with her. Their response was always the same... Oh I am not usually her aide or I am not her usual person but i can go and ask. Her social worker messed up with her discharged date, told us she was to to be released on the 31st. We get there and they dont have release papers for her ready. They had no idea she was being sent home. She was there last year for 2 weeks and it was amazing, not sure what happened this go around but they need to get it together.

Date: 2 years ago

Review №45

Rating: 5

Beautiful facility! The team cares and wants the best for its residents. It truly shows.

Date: 2 years ago

Review №46

Rating: 5

Quiet nice staff, concerned about the patients.

Date: 2 years ago

Review №47

Rating: 1

My father went here for rehab after a hospital stay...He was supposed to start rehab right away but they didnt start for over a week. I couldnt ever get any information from the staff, he would hit his call button and wait for hours for someone to help him. He wasnt allowed to walk by himself, per staff rules, so he couldnt go to the bathroom and no one would help him so he would end up going to the bathroom on himself and have to wait for them to come clean him up. The phone is off the hook or you wait on hold forever. Unfortunately he is still there because I cant get anyone to tell me what the plan is next and they are supposed to set up home health but I know nothing about it. Staff is rude and lazy. Please do not send your love ones here, they might not come back....

Date: 2 years ago

Review №48

Rating: 1

Date: 2 years ago

Review №49

Rating: 1

Dont bring your loved ones here .

Date: 2 years ago

Review №50

Rating: 1

Would not send anyone to this place.. in need of a severe management change. Was released on Friday with orders for home health but someone dropped the ball and of course want to pass the buck. Needless to say Ive been home 1 week and still no home health. But thats ok Ive done it all myself. When I was there was told they dont do things, have bed site, and when wanted up fir restroom was told didnt know how to transfer from bed to chair.. why not, you learn that when you certified

Date: 2 years ago

Review №51

Rating: 5

Date: 3 years ago

Review №52

Rating: 5

Most definitely my mom was there two months could not walk a step upon arrival received 5 star care from the front door til she discharged. Everyone is amazing. Housekeeper, dietary, always helpful and pleasant, theres events threwout the day, to help you stay cognitive. The rehabilitation team is past phenomenal very clean food very good i see other clients taken care of as i pass threwthrew the hallways

Date: 3 years ago

Review №53

Rating: 1

I would not recommend this faculty. My mother was there and she was a full care patient that could not communicate to tell them what she needed. We would have to call several times to get someone to answer the phones. When we would tell them of mother s needs they act as if we were a burden and the issues they were ignoring was turning her leaving her in one position for hours, not giving fluids like they should, not properly bathing her, a few times miss feeding her or half feeding sometimes forgetting to change med patch, not changing like they should. When calling to speak with the DON, she was never available and never returned calls concerning our mother and issues in her care. During the COVID shut down, we had a hard time communicating with nursing and CNA s often ignored us when asking about mother s care. Over heard one employee tell another just ignore us. The Adminitrator tried to correct issues but the issues changed for a week and most of the nursing and CNA staff went back to same ways, uncaring. I have Witnessed staff attending and handling her without wearing mask properly possibly exposing and putting her at risk for COVID. The faculty is a physically nice building but a business is only as good as it s staff and a lot of the staff failed in the area of compassion and care. The faculty is to big of a place to have a very very few employees do their job. Only witnessed on one hand the ones that did and if mother didn t get one of them for care that day, her care was neglected. To work with the elderly and sick, you need the compassion to do such a job. If you don t have it, you need to find another kind of work because these are sick, elderly and handicapped human beings that depend on them for care. They deserve to be treated with compassion as you would your own loved one ..I could never treat anyone loved one the way my mother and we were handled

Date: 3 years ago

Review №54

Rating: 2

The first two weeks my husband was there, he was in a Covid quarantine hall. The staff on that hall were really good. Very nice, happy, helpful, compassionate and attentive. Then he was moved to a room in the general area. Not so good here. The staff was nice but when I was there I didn t see much of them. We rang the nurse button - husband needed help getting up to go to the bathroom- and after 20 minutes I went up to the nurses station to find out why no one had responded. They sent a very nice woman down. The room wasn t throughly clean. There was something splattered on the wall. They cleaned it as soon as I pointed it out to them. It was there when my husband moved into the room. And there was visible dirt in the corner behind a chair. The room was so small it was very difficult to maneuver a wheelchair around. He was there for physical therapy following a hospital stay. The physical therapists also were very nice and did their job well. However, he could have used a walker in his room but he wasn t given one. Just a wheelchair. It s almost impossible to get anyone on the phone. We were charged for the month of May, but he checked out the end of April. I have called numerous times and left messages but no response. These are just some of the issues we had. I would not use this place again. I don t recommend it.

Date: 3 years ago

Review №55

Rating: 5

Respectful staff and the SWEETEST residents! The facility is beautiful and well kept! Awesome place to work, live or utilize therapy!

Date: 3 years ago

Review №56

Rating: 5

This is an awesome place to work. Family oriented, and compassion staff.

Date: 3 years ago

Review №57

Rating: 5

Multiple success stories are shared as a result of exceptional care and rehabilitation. I highly recommend it for a loved one in need of short or long term care.

Date: 3 years ago

Review №58

Rating: 5

Beautiful facility with wonderful therapy staff, nurses, and CNAs! Provide quality care for all their patients

Date: 3 years ago

Review №59

Rating: 1

My father in law was recently taken out of this place and I can only Imagine the type of care he received! No responses from anyone. Staff took a basket and valentines goodies from him and dumped what they didn t want into a clear bag. His phone was disabled from someone trying to log into the phone multiple times. I do not trust this place.

Date: 3 years ago

Review №60

Rating: 1

Date: 3 years ago

Review №61

Rating: 1

Date: 3 years ago

Review №62

Rating: 5

Great place to work, especially during these unprecedented times. The staff works well together. We are all like family. Residents are our number one priority. And while there may be kinks here and there, I ve seen nothing but the best care given. Also want to shout out to the corporate side. HMG really stays in the mix with their buildings. They are always available for any problem that arises. To stay with a company long term nowadays is not the norm, but I can see myself here 10 years from now.

Date: 3 years ago

Review №63

Rating: 1

Date: 4 years ago

Review №64

Rating: 5

I have worked in long term care for almost 30 years and I know what good team work looks like. And let me say, Accels teamwork is very, very good. Communication is of the upmost importance and we here at Accel understand this. I am proud to call the staff at Accel my co-workers and my friends!

Date: 4 years ago

Review №65

Rating: 5

A great Team and a great company! So thankful for all the support from folks everywhere who are helping us bring the quality care people deserve. Families, staff, our community, and various different agencies are all pulling together to serve. Can t say enough about the difference they ve made. Greater things keep coming! Thank you all!!

Date: 4 years ago

Review №66

Rating: 5

Date: 4 years ago

Review №67

Rating: 5

Date: 4 years ago

Review №68

Rating: 5

During my time with Accel, I have been very impressed with the staffs passion to care for the residents. Staff are open to family, residents, and team members recommendations for improvements. The team is determined to give the best quality of care to all residents while also supporting family members, especially during the current pandemic. They have created a family website, planned for when they can have outdoor visitations, and are continuing to put the health of their residents as a first priority when creating policies and plans. Residents at Accel are very happy with the relationships they have created with staff and that is the best part about Accel- the value they place on creating lasting relationships with the residents there.

Date: 4 years ago

Review №69

Rating: 1

We have used Accel twice, 2018 and 2020. Both experiences were awful. There is no communication between staff and family. Medication was not given incorrectly. Meals did not follow required restrictions and most meals I had to go search for his tray because it wasn t delivered. Physical therapy department was awesome. Plan to go help your family member at least 3 times a day because staff is not helpful unless you search for it.

Date: 4 years ago

Review №70

Rating: 1

The staff does not respond in a timely manner. Patient laid in his own waste and could not reach staff. Took over 3 hours to get a bedside urine bottle

Date: 4 years ago

Review №71

Rating: 1

After a social worker recommend this place we scheduled my moms move there after her total knee replacement surgery. This place is nothing but horrible! They do NOT check on patients, I could here crying and yells for help from other rooms. Every staff that came in Never knew what was wrong with my mom, I ALWAYS had to tell everyone that she does need help getting up. I wish they would have charts for each patient and be more active with me. They just forget about all of them. I even had a friend stay here and their experience was just as bad, not even remembering to give them breakfast/lunch/dinner and Never took them to PT. I can go on and on about this place. Just please If youre reading this DONT TAKE YOUR LOVED ONE HERE!! Im Very disappointed in the staff and the social worker that keeps recommending this place. The only people who I was happy with was the physical therapists that worked once a day with my mom.

Date: 4 years ago

Review №72

Rating: 1

No one ever answers the damned phone!

Date: 4 years ago

Review №73

Rating: 1

Accel was recommended and advertises its services for respite care. However, they told me that they do not take firm reservations for specific dates. Its catch as catch can on the day the caregiver hopes to leave for a scheduled vacation. Clearly that is impossible for true respite care to allow a caregiver to go away on a scheduled vacation for relief time. Please stop advertising as respite care and just be honest about what you really offer.

Date: 4 years ago

Review №74

Rating: 5

My Father Rev Bill Daughtry is the very first resident who moved into this wonderful place in October 2017. We have been so impressed and excited about Dad living here and we as a family are a very big part of his home. Dad and mom for over 60 years pastored and built Churches in Texas Missouri and Arkansas. DAD BEGAN HIS MINISTRY IN 1955 IN FT WORTH TEXAS. GOD HAS CARRIED HIM INTO A NEW TIME OF HIS WONDERFUL LIFE. I THANK EVERYONE OF THE STAFF FOR LOVING AND CARING AND LOVING AND CARING AND LOVING AND CARING FOR MY Father We love you All so much. Larry Daughtry

Date: 5 years ago

Review №75

Rating: 5

Date: 5 years ago

Review №76

Rating: 1

Date: 5 years ago

Review №77

Rating: 5

The facility is beautiful and the staff is very involved in providing good care. The administration is available to answer any questions and works quickly to address any concerns brought to their attention. I was even surprised when I got a follow up call to check on how things were going. They did a good job helping us to understand how a Skilled Facility is different than an acute care facility as I had the same expectations from acute care to the Skilled. Once they educated me, I had a better understanding of the process. They also had great follow up with me. The team works hard and it is appreciated. Some people just focus on the negative...this team tries hard to always focus on the positive and strive for improvement. Overall, it was a very positive experience.

Date: 5 years ago

Review №78

Rating: 1

Date: 5 years ago

Review №79

Rating: 1

The facility is beautiful and most of the nurses and aides are wonderful and seemed to care for moms well being, but the administration here is the most unprofessional than I have ever seen. Mom needed to be in a more secure facility and their way of discharging a patient with dementia is unacceptable. The administrator and the director of nursing set a meeting with us but prior to the meeting had the social worker text and say they had already made up their mind to discharge mom and that a meeting was not necessary. We demanded to have the meeting anyway so that we could hear the reasoning behind the sudden discharge. We were left waiting for 55 minutes before finally being called in for our meeting. We were given unrealistic stipulations for mom to be able to stay so she was discharged at dinner time that same day. So bottom line is do not put your loved one here if you dont want them discharged via text and phone call and know that everything can change without any notice.

Date: 5 years ago

Review №80

Rating: 1

I would not recommend this place for anyone. It looks great on the surface, but the service and care for patients who are bed-ridden is horrible. My mother is a patient here and unable to walk, sit up, or even turn over by herself due to a stroke. I have pushed her call button because she was in pain and it took more than an hour for anyone to respond. I have visited her for several hours and no one ever came by to check on her. Please do not put your loved one here. I am looking for another place for my mother.

Date: 5 years ago

Review №81

Rating: 5

Date: 5 years ago

Review №82

Rating: 5

Really nie facility. My Mother is very happy there.

Date: 5 years ago

Review №83

Rating: 5

Date: 6 years ago

Review №84

Rating: 5

The staff here are awesome!! The facility is top of the line as well!

Date: 6 years ago

Review №85

Rating: 5

Great place to work excellent sceanery

Date: 6 years ago

Review №86

Rating: 5

Date: 6 years ago

Review №87

Rating: 5

Date: 6 years ago

Review №88

Rating: 1

Date: 6 years ago

Review №89

Rating: 1

Date: 6 years ago

Review №90

Rating: 1

My friend was there for rehab. He is not a demanding patient. Probably why he did not get cared for by staff. Ended up with pneumonia. I would not recommend this place. Even basic care was not given.

Date: 6 years ago

Review №91

Rating: 1

See my review on their Facebook page. Not a place to go for rehab after a total knee replacement. My husband received virtually no care, no ice packs (that I brought), no pain medication (that we gave them prescriptions for) and no exercise. The 3 most important components of a successful knee replacement. It truly was a FUBAR. No one ever called to check as to why we left in the middle of the night, no one offered a wheelchair or escorted us to our car.

Date: 6 years ago

Review №92

Rating: 4

Date: 6 years ago

Review №93

Rating: 5

Beautiful place. Friendly staff

Date: 6 years ago