Pak Mail

Review №1

Rating: 5

I have been a PakMail customer for years and absolutely love this shop! The new owners Shaleen and Sarita are terrific and brighten my day every time I see them. Rest assured your packages are in good hands. The store is clean and orderly. I also mail out items from time to time and their service is top-notch. I highly recommend PakMail in Cedar Park for all your package needs.

Date: 3 weeks ago

Review №2

Rating: 5

New owners are great! Very friendly, competitive pricing, and newly added services like design and printing. I have added some photos of some of their print work. Incredibly professional.

Date: 2 months ago

Review №3

Rating: 5

The store is now under new ownership, and the new owners are super friendly. The vibe of this place has totally changed, for the better! Every time Ive been here ive had a friendly and professional experience, they are very customer-oriented. Super glad they are a part of the Cedar Park community now.

Date: 2 months ago

Review №4

Rating: 5

the new owners are so amazing!!they changed this place

Date: 3 months ago

Review №5

Rating: 5

the new management came through!!!! they ve changed this place up! way better than before!

Date: 3 months ago

Review №6

Rating: 1

Regretting why I didn t saw those reviews before going to this location!! $170.00 for domestic over night envelope , Ridiculous!! And that guy s attitude he doesn t know what customer service is. Also when I went back to cancel the service once found the charges 5 times more he hand me over someone else package. Don t know why I even went there, it was first and last time. I don t know how come his business still exists oh ya it doesn t do much business maybe that s why he try to make money from customer who show up once in a while.

Date: 5 months ago

Review №7

Rating: 1

thought it was suspicious that a roll of tape had no price tag. get to the counter and its $7. owners are about to learn a hard lesson in business. fool me once, and you lose my business forever.

Date: 7 months ago

Review №8

Rating: 5

VK IS THE BEST. He was so helpful and made sure I got my extremely delayed package. If you have a package coming from she, I d advise you to get it sent here because VL will make sure it finds it way to you

Date: 10 months ago

Review №9

Rating: 1

Printing was .75 per page. Outrageous! The UPS store charges 8 cents per page. The husband-and-wife team were rude. I will never go back their again. You have been warned!

Date: a year ago

Review №10

Rating: 1

The attention to the lousy public, the lady is very rude, she closes ahead of time, she sees you at the door and she doesnt see you and the iron fence she has closes in your face. It leaves a lot to be desired for that place in my life. Ill never come back again.

Date: a year ago

Review №11

Rating: 1

Hours are rarely accurate and never updated on Google. Third unfavorable experience here. Wont be coming back.

Date: a year ago

Review №12

Rating: 1

They post the USPS title on the front door and ship for USPS and many other carriers but would not take my stamped envelope. What is wrong with this picture.

Date: a year ago

Review №13

Rating: 1

Dude behind the counter is so rude and just kept talking over me when I tried to respond to his questions. Also, by checking my tracking number for my packages and I see that they still havent sent it out.... its been two days!

Date: a year ago

Review №14

Rating: 1

Wanted to avoid Walmart, so I popped into PakMail for a quick purchase. I needed 5 padded mailing envelopes that were 8 X 10 in size. When I went to pay the total was $21.65. I questioned the amount because I was sure it was a mistake. Needles to say I didn t purchase the envelopes. I crossed the street to Walmart and purchased a package of 4 for $2.65. Needless to say, I will not be doing business with PakMail in Cedar Park.

Date: a year ago

Review №15

Rating: 2

I went there for a passport photo. The photo wasn t what was required at all. The passport service mailed it back to me and said to have my picture retaken. I went somewhere else and had it done properly. It cost me extra money to have the photo redone and extra postage. Don t go there for a passport photo.

Date: 2 years ago

Review №16

Rating: 1

Worse service ever! Lied to us. Tried to bump us. Found a company to ship same thing for 700 less Guy who runs the place is awful

Date: 2 years ago

Review №17

Rating: 1

Stopped in to ask about printing services. The lady behind the counter said they can print in color in any size. Used their store computer to print my file. Printer only prints in B&W and 8.5x11. She still charged me $3.35 when she wasn t honest about their printing capabilities. I asked again if they can print in color and she said did you select the option, it wasn t available from the store computer. So now I paid money for something I could have printed at home for free.

Date: 2 years ago

Review №18

Rating: 5

Such a pleasant experience, the gentleman working the counter was so pleasant and helpful .

Date: 2 years ago

Review №19

Rating: 1

I showed up to this place because I google fedex and this place came up first. no mention of Pak Mail, just fedex authorized ShipCenter . I did not realize it was not a true fedex facility until I showed up. When i went inside I asked the employee if they can ship my fedex package and she said yes. Although i did not verbally specify this was an overnight package, the employee failed to realize my fedex package was supposed to be overnighted, even though it was marked on the labeling. She should have read it to confirm she can ship it. Now I have to pick it up the following day and bring it to fedex. Luckily this is not a major issue but what if it was? This is a great learning experience for the employee, and I hope she does not let this happen again.

Date: 3 years ago

Review №20

Rating: 1

As soon as I walked in the lady was rude. I needed one package mailed and the store was empty. The lady working there just stood there didn t help me, completely ignored me. I finally walked out and will look elsewhere for FedEx store. Would not recommend this location!

Date: 3 years ago

Review №21

Rating: 1

Date: 3 years ago

Review №22

Rating: 1

Keep calling but no one answers either number. They both go to fax. Interesting and moving on.

Date: 3 years ago

Review №23

Rating: 1

HORRIBLE NEGATIVE EXPERIENCE!!! I made a mistake going to this store because I was over next door at Benjamin Moore and needed to mail & send back few items on Amazon return. The middle eastern man was SO RUDE and basically yelled at me and said we dont do returns for Amazon! He would not even get up from his chair & computer to assist me. He said leave the other boxes on the table . He never said Hello or Thank you or Good bye!!! I get great service at the mail and ship over at Parmer & 1431 next to Subway & Starbucks....

Date: 3 years ago

Review №24

Rating: 5

Excellent service and great business attitude. I made a trip to this store 3 days in a row because of problems with shipping with DHL (not stores fault at all). VK was more than cooperative by calling DHL when I was there and helping me repack my returned package. When DHL returned my package for the second time VK refunded my money no questions asked. I would go out of my way to do business with this store just because of their professionalism and service attitude. Highly recommended.

Date: 3 years ago

Review №25

Rating: 5

We always look for Pak Mail they are known for great customer service

Date: 4 years ago

Review №26

Rating: 5

Very good customer service and nice atmosphere. They are an authorized FedEx shipment center.

Date: 5 years ago

Review №27

Rating: 5

Very polite and good service

Date: 5 years ago

Review №28

Rating: 5

Needed a notary service. I called first and he quickly answered the phone and let me know that he was able to notarize. When I got there, he helped multiple people and me quickly and efficiently. Small price to pay for excellent customer support and service. I will be going back.

Date: 6 years ago

Review №29

Rating: 5

Full service mail facility

Date: 6 years ago

Review №30

Rating: 4

The person behind the counter was friendly and informative. Help me mail documents to a Central American country. They also do promotional items and business cards.

Date: 7 years ago

Review №31

Rating: 5

Such kind hearted people! I brought my grandmother to notarize a document and she has some trouble walking and it takes us awhile to get out of the car, we had been running around all day so they were kind enough to come out to the parked car so she wouldnt have to get out! Definitely would give them my business again and recommend others as well because of the personal friendly neighborly service!

Date: 8 years ago

Review №32

Rating: 1

Ive stopped using them. Twice Ive looked up rates and when I arrived to have my item(s) shipped the cost was more than the website. This last time I asked for the cheapest to mail an item to Virginia and the cost was 22 dollars. The website said 13 dollars. When I got home, it noticed they shipped the item via Home Delivery instead of the cheapest rate which would have been ground. So their padding their profit, but not being upfront about costs to mail a package

Date: 9 years ago

Review №33

Rating: 5

My wife and i are traviling and when we need our mail they send it right away. Thanks pac-mail

Date: 9 years ago

Review №34

Rating: 5

This place is great. Real, actual, high-quality customer service still exists here. The guys who run it are helpful, friendly, knowledgeable, and competent. If you need something shipped the right way, or a reliable mail delivery location (mailbox) - I highly recommend this Pak Mail location.

Date: 9 years ago

Review №35

Rating: 5

My wife has always bragged about the speed and efficiency at Pak Mail of Cedar Park I hate waiting in line at the Cedar Park Post Office. So, I went there a few weeks ago to send a certified mail package and met Rob. His attention to detail was off the charts! I knew at that moment Pak Mail of Cedar Park was my new Go-To resource for mail and shipping services. Fast forward to this past week, I rushed out the door on Monday for a short notice business trip to San Jose, CA and left my mobile phone on my dresser. I was a fish out of water, try finding a pay phone at the airport. Once the plane took off I quickly sent an email message to my wife and asked her to overnight my mobile phone via FedEx to my hotel. So, she went to Pak Mail of Cedar Park and Rob carefully bubbled wrapped, packed, and shipped my mobile phone. I had given the hotel front desk a heads up that my mobile phone was being shipped via FedEx when I checked in. The FedEx package was scheduled to be delivered no later than 10:30 am on Tuesday. So, around noon on Tuesday I went to the front desk to pickup my FedEx package and the front desk advised they could not find it, so I immediately started to panic! I jumped on my laptop to check for any notification messages and there was a note from Rob at 10:38am stating there was a shipping exception. Rob went on to say he did not know why the FedEx driver did not leave the package at the front desk. As it turned out, the FedEx driver took the package to the hotels shipping and receiving dept. In the end, the front desk found my package and I was happily reunited with my mobile phone. I then sent a message to Rob thanking him for his exceptional customer service and follow up! Rob is my hero for the week! Thanks Pak Mail of Cedar Park!!! ASW

Date: 9 years ago

Review №36

Rating: 5

Wonderful shipping experience! Rob is so polite and kind......if you need to ship something, bring it here to Pak Mail....Rob will take care of it in a jiffy, with a smile!

Date: 10 years ago

Review №37

Rating: 5

Friendly and attentive! Highly recommend!

Date: 10 years ago

Review №38

Rating: 5

I recommend this company 100%. We sent 3 boxes to LA and the experience was fantastic. Everything made it to the final destination on time and nothing broke. Thank you so much for the help and service. We will be using Pak Mail of Cedar Park in the future.

Date: 10 years ago

Review №39

Rating: 5

Great people! Courteous, efficient, and proficient in packaging even the craziest items. I drop my packages off many times a week, and seen enough to rate them a 5 star business.

Date: 10 years ago

Review №40

Rating: 5

My daughter needed an actual address in order to FedEx a payment and she only had a P.O. Box. The person working at Pak Mail took the time to find the address for her and her payment made it on time. The person was very concerned about my daughters situation. Its wonderful to find that kind of customer service!

Date: 10 years ago

Review №41

Rating: 5

I have shipped several items from Pak Mail. They have always been very helpful and friendly.

Date: 10 years ago

Review №42

Rating: 5

The personnel has always been cordial and helpful.

Date: 10 years ago

Review №43

Rating: 5

Pak Mail in Cedar Park is the best! I have used other Pak Mail locations and Cedar Park is by far the best. Rob is very helpful, knowledgeable and patient. I brought in an oversized item to this location after going to 5 other places. No one offered suggestions on the best way to ship or how to ship this oversized item. Rob was extremely busy with about 6 other customers and about 10 people in the store for shipping, notarizing, etc. and he was very patient with everyone. He was working solo that day but did a great job and with a big smile. I will definitely always use this location for all my shipping needs! Thanks, Rob!

Date: 11 years ago

Review №44

Rating: 5

Ive always had great experiences working with Pak Mail of Cedar Park. Dependable, courteous and fast.

Date: 11 years ago

Review №45

Rating: 5

I wanted to buy a commercial oven on Ebay, but the seller didnt want to deal with packing and shipping. I emailed Pak Mail of Cedar Park, got a call back right away, and Rob assured me that he could take care of everything. He gave me a detailed quote using the auction description, so I went ahead and purchased the oven. The seller dropped the oven off at Pak Mail, Rob called me, explained how he gotten the oven ready to ship, and took my payment information. The price was exactly what he had told me it would be. A few days later, the oven arrived at my front door via freight delivery. It was carefully packed, and everything looked great. I had a very good experience dealing with Rob at Pak Mail. He communicates clearly and promptly, and he offers great customer service.

Date: 11 years ago

Review №46

Rating: 5

This is one of the most professional and customer service focused places that I have ever been fortunate to have provide me with the assistance that I needed. They are great!

Date: 11 years ago

Review №47

Rating: 5

They are extremely helpful and courteous. I will always be sending mail through this Pak Mail in Cedar Park. Story time! This one time, the address on the package was incorrect. They had shipped further down the line and it ended up in New York. I got a phone call asking if the address was correct and if it needed a different address. I double checked my address book and kindly repeated the correct address to them. I also gave them a phone number to contact just in case they needed it. They were kind enough to call me to check the address. Awesome service!

Date: 11 years ago