Dunkin'

Review №1

Rating: 3

I feel if you come here anytime after 8:00 a.m. you just dont get anything fresh thats not like the Dunkin Donuts on the East Coast

Date: a week ago

Review №2

Rating: 5

Date: 2 weeks ago

Review №3

Rating: 5

The Hispanic gentleman who works in the morning is super nice and a hard worker!

Date: 3 weeks ago

Review №4

Rating: 1

This is the worst location. It s always something here . It s neither they are out of something or they don t have enough workers ,and you are in line for 20 minutes. You can go inside and they will say sorry have to go through drive thru. Hire some help especially in the morning . People are on the way to work and we need our coffee.

Date: 3 weeks ago

Review №5

Rating: 1

The outside of the drive through looks like the slums. There is trash and it needs trimmed and cut. If the outside is not welcoming customers are not going to want to keep coming.

Date: 4 weeks ago

Review №6

Rating: 1

Does this location even sell donuts like munchkins they never have any at 7am nothing. Everytime. Very poor managing. They knew about the Grand Prairie water but not planned ahead.

Date: 4 weeks ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 2

MAKE SURE YOU GET YOUR CHANGE AND RECEIPT. I went to get an ice cream cone after work. The employee was nice. She even read off the flavors of ice cream but she didnt offer to give me my change. When I asked for my change she said it wasnt that much but I told her I wanted it anyway. My change was only 11 cents but at the end of the day, I give the change to my child to put in their piggy bank. NO MATTER HOW SMALL THE AMOUNT OF CHANGE... THIS IS STEALING! Please everyone... lets do better to be better.

Date: a month ago

Review №9

Rating: 1

Every since the old whole crew left this location a few weeks ago the new staff Customer service is I have been a faithful customer at this location for a year now not missing one single but now I don t think I m gonna drive over here anymore I just go to the one in Duncanville or Desoto

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 1

Slow. Don t expect the service to be fast

Date: a month ago

Review №12

Rating: 4

Date: a month ago

Review №13

Rating: 1

The worst coffee and customer service ever. Don t waste your money.

Date: a month ago

Review №14

Rating: 3

Date: a month ago

Review №15

Rating: 1

They never have ice cream of many flavors. Not many donuts either. They have nothing. Im always hoping theres something and theres never anything.

Date: a month ago

Review №16

Rating: 1

Don t even waste your time, they will tell you they re out of everything. They can t make any frozen coffee drinks bc they re out ? They can t do any caramel drinks bc they re out. They can t do a mocha drink bc they re out. The workers are kids who clearly don t want to work bc no matter what I asked for they said they were out of an ingredient

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 1

This Dunkin location is terrible! It it weren t for the free coffee I earned at the grand opening I would never come here . The staff will watch customers walk in and not a knowledge you , this includes the manager . terrible terrible service

Date: 2 months ago

Review №19

Rating: 1

This establishment needs to be closed down. I can come at noon or 8pm at night and they are all out of things. They dont even have the commen sense to post what they dont have. They will have you to ask for every item just to say they are out. The kids that are working there always says report it to corporate but where are the adults in thjs store? I have lived in many populated areas and it seems thjs location either is stealing or they are giving way more portions then needed. It doesnt make sense for everything to be out all the time. I believe because thjs is a predominantly black area is the reason products are not shipped as fast. I can go anywhere in the metroplex and I have never seen so many products out. One worker said they dont ever have much inventory and so they run out really quick. I will definitely be going to corporate because like other areas we enjoy coffee and donuts and we deserve to have products available. Do better dunkin!

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 1

Everytime i ever come here this Dunkin is always out of something, the employees are young and act like they don t want to work or make anything, this time we ordered 4 things out of the 4, 3 things they didn t have (Avacado toast, snckn bacon, or cold brew coffee) the time before I was here my fiance and I got the completely wrong order, when we said we got the wrong order they didn t want to believe her, she had to go inside from the drive thru, and no one apologized, back to todays order, we just ordered and we have been sitting here at the window for 8 minutes and counting and no one has even greeted us, or taken payment. This is by far the worst Dunkin I have ever been to, don t go here and if you do, be prepared for this Dunkin not to have anything in stock.

Date: 2 months ago

Review №22

Rating: 3

Date: 2 months ago

Review №23

Rating: 4

Date: 2 months ago

Review №24

Rating: 1

Date: 3 months ago

Review №25

Rating: 4

Date: 3 months ago

Review №26

Rating: 5

They made a beautiful cake for my son and it was outstabding!

Date: 3 months ago

Review №27

Rating: 3

Date: 3 months ago

Review №28

Rating: 5

Ordered a Iced Butter Pecan Cappuccino. Better than I expected it to taste.

Date: 3 months ago

Review №29

Rating: 2

You guys ex, do you want cream and sugar and then dont put cream and sugar in the coffee I get home and I always have black coffee.......Sometimes they are good and they seem to be on it and then other times they seem like they are rushing you to take your order. It seems to be different people working there every couple months. Ive literally been going to this location for 4 years And I cannot keep up with the staff. Kaloche Is doughy..small things but i guess its still okay

Date: 4 months ago

Review №30

Rating: 5

Date: 4 months ago

Review №31

Rating: 4

It was ok. My only complaint is that I dont think the person making my drink knows the correct amount of matcha to use. Made it taste funky and made me kind of sick.

Date: 4 months ago

Review №32

Rating: 5

Date: 4 months ago

Review №33

Rating: 5

I m definitely a regular at this location. Bring an east coast native I have high expectations for Dunkin s and this location is always consistent and dependable. They are fast, they know my name, and the food is hot. 9 out of 10 times the coffee is perfect.

Date: 4 months ago

Review №34

Rating: 1

Ordered online and paid, but when I got there, they were out of 5 of the 6 doughnuts I ordered. I ended up choosing other doughnuts, but was disappointed by what was left. It would have been nice to know before I drove all the way there that most of the doughnuts were unavailable.

Date: 5 months ago

Review №35

Rating: 1

Out of all the restaurants I have been in, this was the worst place. Every time I come here, its to pick up a doordash order. But theres always a lame excuse about the food not being available around 9pm single day. But today, I came to pick up a doordash that was 16 dollars, and THIS TIME they go Ok so our store is about to close for the night and I just drove off. You dont stop working an ENTIRE HOUR BEFORE closing. This establishment is a waste of time and money. Stop hiring these lazy Employees who dont want to do their job.

Date: 5 months ago

Review №36

Rating: 5

Date: 5 months ago

Review №37

Rating: 1

I was here today at 11.42AM, i wanna get Dunkin Energy Punch... So, i try to order Strawberry Dunkin Energy Punch with coupon, but the young lady at cashier and the man behind her told me that the coupon for buying Rockstar Energy Drink on Can. On the Coupon said its for a Cup Dunkin Energy Drink, but the store associate said NO, that coupon for the drink on chiller. Do they have a product knowledge about this promo coupon?

Date: 5 months ago

Review №38

Rating: 2

They got my order wrong. Was in a hurry so took what they gave, but I asked for 2 bacon, egg & cheese bagels, paid for that and got sausage instead.

Date: 6 months ago

Review №39

Rating: 1

Actually sucked. Got a bagel and there was about a teaspoon of cream cheese on it. The staff isn t friendly. The drinks are always below mid. And this isn t the only time they have completely sucked!

Date: 6 months ago

Review №40

Rating: 1

Trust the reviews! My donut was extremely cold. The staff is unprofessional and a bunch of immature teenagers. I had to throw my entire order away! They didn t even get the drink correct! My latte tasted like medicine!

Date: 6 months ago

Review №41

Rating: 2

Date: 6 months ago

Review №42

Rating: 2

Date: 6 months ago

Review №43

Rating: 3

it was alright. it was dirty inside, though. they forgot to make my bacon, I had to remind them.

Date: 7 months ago

Review №44

Rating: 2

Date: 7 months ago

Review №45

Rating: 4

Date: 7 months ago

Review №46

Rating: 5

Date: 8 months ago

Review №47

Rating: 5

Chocolate filled doughnut and their coffee is so GOOD

Date: 8 months ago

Review №48

Rating: 1

No stars if possible.No variety of donuts and when asked to make a coffee the cashier said they couldn t make it. I didn t purchase anything,Rarely visit DD but will Not be coming back at all. 3 customers Lost

Date: 8 months ago

Review №49

Rating: 5

I go every single morning...

Date: 8 months ago

Review №50

Rating: 3

Great service, nice people, the only complaint I have about this location and several others in the area is they never have decaf coffee, ever. I dont understand how you can have a company that makes a large amount of money from coffee sales and never have decaf coffee.

Date: 8 months ago

Review №51

Rating: 1

Every time I order on the app they don t have it and can t give me a refund. Then they have the audacity to make me drive around the parking lot because their drive thru timer was running, yet there was no one behind me? It s gotten worse and manager is no help.

Date: 9 months ago

Review №52

Rating: 1

Horrible customer service!! I went to the drive thru to order an egg cheese sausage croissant and a cup of coffee. Only to get to the window and told they don t have croissants. I then got my coffee and the cup was half filled!! I asked to have my cup filled and the young lady at the window said her manager told her not to fill it. They took My money and didn t give me what I paid for. How is that okay? Some of these businesses need to do better, we work hard for our money. I felt so defeated I just told her to keep it and drove away. Horrible just horrible!!

Date: 9 months ago

Review №53

Rating: 1

HELLO i got a pink velvet latte and it looks like period blood i dont think theres even milk in it and it tastes burnt

Date: 9 months ago

Review №54

Rating: 1

Horrible location! Very bad customer service specifically because they tend to be incompetent, rude and they disregard their customers. They do not prepare some of the food and drink items properly. I threw up immediately after I drank their iced coffee & ate their breakfast wrap. My stomach also was hurting the entire day. Please beware & be careful what you consume. I would not visit this location ever again.

Date: 9 months ago

Review №55

Rating: 2

They are almost always out of Rockstar (main ingredient in their recharge boost drink). Takes them about 20-30min to make any order, especially with drive threw. They also LOVE their microwave to reheat fried food or drink.

Date: 9 months ago

Review №56

Rating: 1

I came here for ice cream once and felt like I was bothering the employees. Have avoided the place since. Very few people actually enjoy their jobs, but be like most of us and fake it till you make it.

Date: 11 months ago

Review №57

Rating: 2

Service is ok. They are always missing items on the menu. Not sure who orders their supplies but never been to a restaurant that is out of cream cheese, bagels, muffins etc. They can be out for weeks. I got to this one because its up the street but yall are losing money.

Date: 11 months ago

Review №58

Rating: 4

Date: 11 months ago

Review №59

Rating: 5

They make a great cup of coffee and actually have a nice personality at the drive thru.

Date: a year ago

Review №60

Rating: 4

We went for a quick breakfast on the go, took a bit longer than we expected. It seemed the were short staffed but trying their best.

Date: a year ago

Review №61

Rating: 5

Still the best place for a good breakfast meal and for ice cream during the day. Still one of my fav s. Wheelchair accessibility: Handicap spots available

Date: a year ago

Review №62

Rating: 3

Cant go inside store! They keep doors locked.

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 2

Service very slow for some reason Donuts was yummy as usual

Date: a year ago

Review №65

Rating: 1

They completely butchered my order and when I went in to ask if they could fix my order, the employees laughed in my face, partially because they were to busy on their phones and asked for the manager to deal with me I believe her name was precious and she basically told me to screw off. They never fixed my order, or offered a refund. They just sent me out. Terrible customer service, terrible manager, and even worse coffee. I guess dunkin isn t caring much about their quality anymore, and frankly customers shouldn t be treated this way. Don t come here it s a waste of time and money. The staff just cares about that paycheck, and this store just isn t worth it.

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 3

They dont seem to care about service. Most of the time the order is messed up,and the music is way too loud. Needs a lot of work. Service

Date: a year ago

Review №68

Rating: 2

Nobody in the restaurant waiting 10 minutes ice cream

Date: a year ago

Review №69

Rating: 3

Date: a year ago

Review №70

Rating: 2

The doughnuts are Dunkin but the staff is super nice

Date: a year ago

Review №71

Rating: 5

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 3

Love the products but the design services and customer service not so much. I just recently ordered a birthday cake in store and was asked what colors I wanted the icing. I didnt know I had an option, but since I do lets try red, white and black. She asked where I wanted those colors. I replied Oh, Im not sure, can the cake decorate determine what would be best. Sure, she replied. That was a big mistake. When I came to pick up my cake, the black icing, which happy birthday was writing in, had already bled through the icing. It looked horrible. But Im was more disappointed that they would over me a custom cake like that. Because it was a small order and I needed it within the next hour, I just picked it up. I decided to use my candles to disguise it as much as possible. Little disappointed to give it to my hubby but I bought him another cake (NBC) which made him happy. Just happy this cake was for home because I would have been so embarrassed if I was entertaining. The cookie pizza was great and it was just a pickup from the fridge. Come to think about it, the last birthday cake I purchased was a pickup from the fridge. I think if I purchase a celebration cake again, it will probably be from the fridge (or another location) and not it the custom one as this was not a good first impression at all design wise. For management, customer service needs improving. Each time I entered the store, no one greeted me and actually walked by, behind the counter, servicing drive-thru as if I was not there. There was more than one person working. Even if you are busy, a simple, hello, I would be with you in a moment would have worked. This should have been my first indication of the level of service and care to expect. What I assume to be a manager, due to the crew hovering over her watching her take my order, wouldnt let me order the pizza cookie ahead of time but she said she would put one back for me (she didnt, but there were some available the next day). She told me that I could only get the ice creams that they had out as my choice for the cake. I was in store in the am and literally half the ice cream bales were empty. I continue to ask about something without chocolate or heavy. She finally said, let me Look in the back to see what we have. Why wouldnt do that in the first place? Im placing an order that is for later pickup. If you are out of half of your ice cream flavors in the am, you have an inventory problem. Then when I picked up the order, cake, and pizza, she didnt offer me a bag. Its kinda hard to hold two oddly shaped boxes, carry it to the car without dropping it or it sliding. Nearly impossible when you have a toddler with you. When I asked for a bag, she said placed one in the counter and walks away. No assistance to place it in there. I asked if they had a bigger bag for the pizza. She replied no. So I asked could she give me another bag so I can lay most of it in. I dont want to place my food counter naked on the floor of my car. She again placed the bag on the counter and walks away. Its things like this that turns me off of being a repeat customer. I do expect a level of care and service when I spend my time and money to buy a product. I was truly disappointed in my experience. Please provide additional training to your staff to help them develop in these areas of needs. Care about the end result of your finished work. Customer service oriented. Thank you for reading this.

Date: a year ago

Review №74

Rating: 1

just got my food y all suck fr man burnt bagel very little hash browns Food : 1/5

Date: a year ago

Review №75

Rating: 2

Always out of the popular flavors ..

Date: a year ago

Review №76

Rating: 4

Possibly understaffed but this place needs a deep cleaning. Everyone working there was kind and the service was good. Tables were all sticky and the floors were filthy.

Date: a year ago

Review №77

Rating: 5

Donuts good

Date: a year ago

Review №78

Rating: 1

Got 6 donuts and all were STALE and had that weird previously frozen taste. Wont be back.

Date: a year ago

Review №79

Rating: 1

Decided to give this location a second chance considering it s the closest. They tend to give more ice than actually drink, and then have the audacity to not fill it to the top even though it s more ice than anything.

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 1

Well went through the drive thru and ordered a chocolate Sunday and a large iced caramel mach with an extra shot of espresso and cold foam. Why is it that every time I go to a dunkin donuts they hand me my drink with no cold foam???. Yet again I said, that should have cold foam the lady stares at me blankley and turns around and closes the window. Then comes back and hands me the drink. Now Im looking at it, and I know for a fact that there is no espresso in it. I tell her again there is no extra shot of espresso in here she rolls her eyes and takes the drink back, then comes back to the window only to hand me the drink again. The color is still the same. They didnt add espresso to it. This is ridiculous. This Dunkin and the one in Duncanville on Clark rd, are so sad. I believe they are ran by the same owner. And I went to the one on Clark rd once and the guy behind the counter said that they ran out of espresso. Your a coffee shop ..WTH.

Date: a year ago

Review №82

Rating: 1

Date: a year ago

Review №83

Rating: 1

Date: a year ago

Review №84

Rating: 1

This place deserves NO stars, poor customer service, rude workers, long wait and incomplete orders.

Date: a year ago

Review №85

Rating: 1

First time & last time I will come to this DD. 7:57 a.m. asked for a Ham & swiss croissant. They were all out. So, I settled for a Apple fritter & 2 glazed. Got to the first traffic light, reached in my bag of delights & had refrigerator temp donuts. I thought donuts & frits were at the very least warm. Took a bite of my cold refrigerated fritter & threw it all out to the birds. If I wanted cold donuts I wouldve gone to Walmart. The least couldve done is microwave them giving the impression they were fresh.

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Great service great foood

Date: a year ago

Review №88

Rating: 1

Me and my friends came here and will never come again. Yesterday around 6, we walked in and it reeked of spoiled milk and we continue to try to get service. While we are being ignored and we re never greeted btw.. we look for ice cream flavors. As we were looking we see little bugs that look like nats in serval of the ice cream buckets. As we try to get the attention of the worker to notify them that the bugs were in there , we were ignored we really wanted ice cream and just resorted to leaving because 1. The smell 2. The customer service and 3. The uncleanliness of this establishment.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

This visit was for Baskin-Robbins. It was awesome! Associate behind counter answered all our questions and was very friendly. We all enjoyed it.

Date: a year ago

Review №91

Rating: 4

I always get a bagel with cream cheese and a cup of coffee. It was good as usual. What is disappointing sometimes they run out of bagels. And a few months ago they changed their glazed donut recipe and I dont like the new ones at all.

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Great. Coffee! Worth every sip! Good service too!

Date: a year ago

Review №94

Rating: 5

Staff was attentive and assisting each other Great teamwork everyone! Thank you all for making the experience pleasant! Food : 5/5

Date: a year ago

Review №95

Rating: 5

Love their refresher drinks!

Date: a year ago

Review №96

Rating: 3

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Had one of the best experiences Ive had in Cedar Hill for customer service. Idk the names of the other 2 people, but both of them and Sabrina were awesome! Keep up the good work!

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 4

Food & service is great but where are the damn condiments?????? If youre gonna serve breakfast food please invest in the following: mayonnaise, ketchup, & mustard!!! The basics that every food serving establishment contains.

Date: a year ago

Review №101

Rating: 3

The cusotmer service here is subpar.. went twice in one day bec i am addicted to matcha lol and both times the person mumbled pull up to the window and didn t have a very nice tone throughout the conversation.. second time got my order wrong and made it seem like I was an inconvenience.. I mean their large is way bigger than Starbucks so anytime I don t make matcha at home I ll still go to a dunkin Good thing I don t live in this area

Date: a year ago

Review №102

Rating: 1

Horrible! Quality sucks. Will not return. Had Bacon Bits instead of slices of bacon in my croissant.

Date: a year ago

Review №103

Rating: 1

Extremely rude manager that does not know customer service, should be shut down

Date: a year ago

Review №104

Rating: 5

I love this location!! I visit here frequently Ms. Precious and her staff are AMAZING

Date: a year ago

Review №105

Rating: 2

Date: a year ago

Review №106

Rating: 5

Never misses. Definitely my new addiction also download the app to order ahead

Date: a year ago

Review №107

Rating: 3

The girl at counter said she does not eat the food so could not recommend

Date: a year ago

Review №108

Rating: 1

Date: a year ago

Review №109

Rating: 1

My boyfriend ordered two donuts & they didn t even give us a refund. Because we made the order through the Dunkin mobile app, they said we need to get the refund through the app. My boyfriend couldn t do it. Also they had no more donuts, But I hope the coffee is good

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 1

Dunkin Donut is a thief! I ordered from the app and when I went to pick the meal up I was told there was no more food. I was also told to get my money back from the app. No way of doing that. Customer service keeps giving me the runaround 7-10 business days. I ordered over a month ago. It s sad to have to hire an attorney for a small amount of money but it s the principle. Thief!! Update:I finally received my refund but I will never return to Dunkin. Very unnecessary experience.

Date: a year ago

Review №112

Rating: 5

Delicious almond milk hazelnut latte. Great service. Food

Date: a year ago

Review №113

Rating: 1

We walked in to see if they was open because when we went through the drive thru no one took our order so we drive around in someone at the window paying for there order and after we saw it was open to come back to the car to let the others know that its open they locked the door behind us remind you this is doing operation hours and no one ask did we needed help or anything

Date: a year ago

Review №114

Rating: 1

If i could give this place -5 stars i totally would, they have the rudest employees working here. Never seen such nasty attitudes ever. Went today 12/11 between 12-1230pm

Date: a year ago

Review №115

Rating: 1

Walk in cashier - failed to listen I ordered vanilla and hazelnut ice coffee with creamer Was given double French vanilla I m a diabetic reason why I ordered the unsweetened flavors When I saw label I said again what I ordered In turn they gave it back in less the 2 mins Tasted sweetened so I ask her what specifically she put in it Just gave it back and told them to just dump it cause I m a diabetic and can t have the sugar and that I no longer wanted it Listening is simple folks, shouldn t have to tell you I m a diabetic to listen to my order.

Date: a year ago

Review №116

Rating: 5

I love this location. And Precious is my favorite person that works there. She is such a happy person and very sweet and my orders are always made perfect.

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 4

Date: a year ago

Review №119

Rating: 1

This location is horrible! I go six times a week but it is so hit or miss. I love Dunkin coffee but they mess up the simplest of orders. I ordered black coffee and got basically water. Literally you can see thru this coffee. This happens at this location all the time. I will not be going back.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 5

Fast and friendlu

Date: a year ago

Review №122

Rating: 1

Date: a year ago

Review №123

Rating: 1

I get to the window and the lady never even tells me the charge of my drink. Then They double charged me and NEVER even told me about it until thankfully I asked for the receipt and then when I ordered for a large instead of a medium, they put my medium drink in a large cup and filled it with ICE and when I went to confront them the manager wouldn t let me talk, very dissatisfied!!!

Date: a year ago

Review №124

Rating: 3

Date: a year ago

Review №125

Rating: 4

Coffee was delicious, they didnt have many donuts made so we did get whatever they had but it was just a simple donut.

Date: a year ago

Review №126

Rating: 2

The last several times I ve been to this location I ve had to wait over 15 minutes in like for someone to come to the speaker. Tonight I waited 15 minutes and nobody came even though we saw multiple employees inside. Me and my friend decided to go inside and they claim they re out of coffee. Mind you we were there over an out before closing time.

Date: a year ago

Review №127

Rating: 1

Saturday 10/ 29/22 it was 8:45pm I was told that they couldn t make hot coffee. and they closes at 10 o clock Bad business

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 1

Date: a year ago

Review №131

Rating: 2

Dirty, cold food. Staff tried i guess

Date: a year ago

Review №132

Rating: 1

0 out of 10 Horrible customer service! Wasted my time and my money at this location.

Date: a year ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 4

Date: a year ago

Review №136

Rating: 3

Donuts advertised but not available yet. Took a long time Making my pumpkin spice latte on ice. Multiple orders were completed before my drink.

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 1

Very little selection, and donuts were old

Date: 2 years ago

Review №139

Rating: 2

They barely have variety like other DD or BR. The were only two employees on a Saturday morning and the were so overwhelmed, but kept to be nice and polite.

Date: 2 years ago

Review №140

Rating: 1

After placing my order the girl in the drive threw window tells me they do not have anything ready. Google say, they open at 3:30 am. When ask when will you have things ready? Her response was we don t know

Date: 2 years ago

Review №141

Rating: 4

My spot for coffee and avocado toast

Date: 2 years ago

Review №142

Rating: 1

My children went on Sunday, September 11, 2022 and order a dozen large pig in the blankets, spending $31.00 and change. They were burnt and turned over in the other side and given to them instead of throwing them away. Contacted the store and was told that we can come back up and get a refund. The time was 2:11 pm. Why would the establishment even serve this to begin with. Tamara was the person at the register. I believe that the cook and the person who decided to sell this should be taught how to handle customers right by going through intensive training again. I took pictures and would like to upload but no place to do so

Date: 2 years ago

Review №143

Rating: 5

So glad the old manager is gone, old employees are gone! The new manager is so sweet and I love to see her take control and keep the kids on their feet! Whoever says otherwise is crazy!! Great job Jessica! Always getting greeted and acknowledged , I like how she always telling them to stay off their phones and keep busy ! So excited for the new change! Out with the old and in with the new!

Date: 2 years ago

Review №144

Rating: 1

Came to dunkin today they were completely out of milk and cream who runs out of milk awful place

Date: 2 years ago

Review №145

Rating: 1

Worst place to go I went on Wednesday the lady there was extremely rude and ghetto gave me attitude when I asked a question Like I was annoying her I believe her name was Jessica not going there again.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 5

Great Frozen Coffees.

Date: 2 years ago

Review №148

Rating: 5

Date: 2 years ago

Review №149

Rating: 5

Really good coffee everytime!! Avocado Toast is now my new favorite.

Date: 2 years ago

Review №150

Rating: 4

Have had horrible and okay service here, thus last time we got a free coffee due to our feedback from the Regional manager and someone left after ordering an ice cream and not paying for it so she offered it to us foe free. It seems ever since the new RM Katrina took charge things are starting to change ot at least I hope so.

Date: 2 years ago

Review №151

Rating: 1

This location is really hit or miss the quality of service and drink is gonna depend on who s working. Waited in line like 25 minutes before I got to order then waited another 10 minutes and had to say hellooo before someone would take my order. I m annoyed I waited almost 40 minutes for a drink that wasn t even good. Back to Starbucks the attitude and bad service is not worth it

Date: 2 years ago

Review №152

Rating: 2

Date: 2 years ago

Review №153

Rating: 1

This location need to be closed. Terrible service, lack of favors & improperly trained employees

Date: 2 years ago

Review №154

Rating: 1

The Old Fashioned was stale and they completely forgot about our drink order! My BF had to go inside and remind them to make it!!

Date: 2 years ago

Review №155

Rating: 1

If possible I would leave 0 stars, I ordered 5 Kolaches, I took a bite and it was frozen cold we went back around and told them. When they gave it back to us they made sure to leave the burn marks on them to let us know they did that on purpose. But the worst part is that we know they just heated up first one we gave them, we can tell because it still had our teeth marks on them. And when I try to called the 5 time no one picked up

Date: 2 years ago

Review №156

Rating: 1

Went to this location this morning about 910 and didnt not recieve my food until after 1000. I ordered my food through the drive through, after paying I was asked to pull around to front and the staff would bring my food out. I waited another 15 minutes then went inside Dunkin Donut my food still wasnt ready. The young lady then told me your food still isnt ready. You had a large order. I guess now its my fault it is taking so long. I ordered 5 sandwiches and 5 hasbrowns. This breakfast ordered wouldnt have been an issue anywhere else. Very disappointed! Going to a fast food establishment and taking over a hour to get food is ridiculous.

Date: 2 years ago

Review №157

Rating: 4

So I went to Dunkin.... I order the sugar maple bacon. It was supposed to be 8 snack size pieces of bacon.... It was regular cook bacon.. 4 pieces & some crumbs .... Cant your days Dunkin in Cedar Hill TX.....

Date: 2 years ago

Review №158

Rating: 3

Messed up our order but still good

Date: 2 years ago

Review №159

Rating: 3

Date: 2 years ago

Review №160

Rating: 1

Service is horrible. Theyre always out of something. Ive contacted corporate twice and no change.

Date: 2 years ago

Review №161

Rating: 5

Great place for a great ice coffee on a hot day

Date: 2 years ago

Review №162

Rating: 1

Monday I placed a $50 order for door dash delivery on Tuesday AM. Ten minutes before scheduled delivery due time, Dunkin canceled order with NO explanation and no apology. From now on Ill be giving all my business to either Krispy Kreme or small local donut shops and avoiding DD at all costs.

Date: 2 years ago

Review №163

Rating: 5

Amazing Dunkin location I received amazing service from Madisan. She was respectful and kind and has amazing customer service. Definitely deserves a raise.

Date: 2 years ago

Review №164

Rating: 1

They do not pay attention to to delivery orders orders I ordered twice in a row with them and each time I had items missing Very disappointing

Date: 2 years ago

Review №165

Rating: 1

If a person is going to take over 15 mins on drive thru move them out the way. Not even worth the wait

Date: 2 years ago

Review №166

Rating: 1

Filthy filthy place. Trash everywhere, no where clean to sit, the bathroom was horrible. Slow service, and the donuts were old and hard.

Date: 2 years ago

Review №167

Rating: 4

Hey; Dunkin donuts...cant be all bad.

Date: 2 years ago

Review №168

Rating: 2

Always out of whatever you want...especially newly advertised items!!!

Date: 2 years ago

Review №169

Rating: 4

Date: 2 years ago

Review №170

Rating: 4

Date: 2 years ago

Review №171

Rating: 3

Its convenient but place not clean and very sticky decent service but I wouldnt dine in again

Date: 2 years ago

Review №172

Rating: 4

Got a basic iced coffee with caramel , wasnt expecting much but was surprised it was one of top 10 iced coffees Ive had. 4 stars because it took forever to get in drive thur

Date: 2 years ago

Review №173

Rating: 5

Donut time!!!!!

Date: 2 years ago

Review №174

Rating: 5

My experience was excellent this evening. Extremely friendly staff that took care of me at the drive-thru. Drink was perfect. Iced butter pecan coffee YUM! Kudos to this location for turning things around. Bravo!!!

Date: 2 years ago

Review №175

Rating: 1

Worst experience took 20 minutes for them to make a Sunday and a shake while first in line people behind us left because it took to long n they didnt have strawberry or chocolate ice cream..... what kind of ice cream place doesnt have strawberry or chocolate

Date: 2 years ago

Review №176

Rating: 5

Ive been to this location several times, both Drive thru and in person, as well as have done orders through the app for pickup. I have not had any issues, staff is friendly, and orders are ready relatively quickly. Sometimes they will be out of certain donuts and you wont be able to tell through the app, but in those situations Ive just chosen a different one when I arrive.

Date: 2 years ago

Review №177

Rating: 5

Date: 2 years ago

Review №178

Rating: 1

Date: 2 years ago

Review №179

Rating: 4

Date: 2 years ago

Review №180

Rating: 1

Zero stars!!! The female employee has the UGLIEST attitude ever. We entered and no greeting was given. I was looking at the menu because it was my first time here and I hadn t decided yet. The female employee that worked today 5/19/22 at 7:30pm gave me sass and said rudely to let her know when I ve decided. Next, turns out they don t have much of their menu items. She then told me to get out of the way if I haven t made my decision. This is my first and last time going to this location. Service was horrible and honestly if you don t want to work then why be there and ruin other peoples day? I don t even know how she has a position there. Corporate needs to do something about this because there are bad reviews here and yelp. She clearly lacks customer service and patience. She was more focused on her phone than anything. She should be let go. It s only making people not want to come here.

Date: 2 years ago

Review №181

Rating: 2

Went to get donuts yesterday just to be told I couldnt get a dozen of glazed donuts, and they only had three. Okay...so where do they do that at? A donut restaurant with no donuts. Also, the refreshers are decent ordered the blueberry one, strawberry, and peach. The blueberry is the best hands down, and the strawberry is okay. The peach dont buy it, it has a funcky after taste, it taste like road kill.

Date: 2 years ago

Review №182

Rating: 5

Love the ice cream.

Date: 2 years ago

Review №183

Rating: 1

Drove 14 mins. To get here at 9:30 p.m place was dark and seemed to be closed early. Door operation hours say they close at 10 pm. Yet no one in sight.

Date: 2 years ago

Review №184

Rating: 5

Wanted to try the salted caramel cold brew but they were out! Nice young gentleman offered to put the salted caramel cream in a coffee: so delicious!!

Date: 2 years ago

Review №185

Rating: 4

Date: 2 years ago

Review №186

Rating: 1

Went on Sunday at 8pm and was closed. They need to update hours!!!

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 5

Date: 2 years ago

Review №189

Rating: 1

Went by at 4:09. On January 10, 2022 was not open sat in drive thru 5 minutes no response. Would not go early some staff doesn t show

Date: 2 years ago

Review №190

Rating: 1

So I paid for blue colored water no flavor at all!! Called 4 times to the one in CedarHill but no answer but the young lady on her cellphone at the window while the sweet curly haired young man was so professional! I wish I would have gotten his name. The star is for you young man!

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 1

Burned bagel attitude and trying to short my order and act like idiots. I should have just left with the wrong order you gave me. Glad I checked but the craziest time when y all couldn t figure out an online order. Seriously

Date: 2 years ago

Review №193

Rating: 1

Kids working inside close way too early before the time

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 1

Went on the 15th to get my niece done donuts and when I got there a girl with red hair immediately started off with an attitude stating there was no more Matcha and I would not get a refund. To which I suggested a substitution and she just let the window close. While I waited the workers got into it and started to curse each other out very loudly to the point I could hear them through the window. When they finished I got my donuts and the order was wrong and they said there was nothing that could be fixed. Won t go when the ghetto night shift is there moving forward

Date: 2 years ago

Review №196

Rating: 3

Date: 2 years ago

Review №197

Rating: 2

Long wait time

Date: 2 years ago

Review №198

Rating: 3

Line moved slowly and order was mixed up.

Date: 2 years ago

Review №199

Rating: 1

Seriously, I paid for this! This is ridiculous. Put some effort into your job. If you don t like your job then find a new one.

Date: 2 years ago

Review №200

Rating: 3

Asked for light ice and it seemed pretty watered down when I got it

Date: 2 years ago