Courtyard Dallas-Fort Worth/Bedford

Review №1

Rating: 5

Date: 4 weeks ago

Review №2

Rating: 3

Place was under construction, had little signs telling you to go around. Very disappointed in our stay. Not worth the cost of the room. Maybe it will improve once they clean the place up. If we would have know about the construction would have stayed somewhere else. Noteworthy details: Wait till the construction on the place is done.

Date: 4 weeks ago

Review №3

Rating: 3

They are in upgrade in 1/2 the hotel. The desk, lobby, food station felt clean & great. Hotel staff were friendly & answered my inquiries. Ill recommend my family to book this hotel.

Date: a month ago

Review №4

Rating: 5

Date: a month ago

Review №5

Rating: 1

Generally I try to make a rule that I do not write reviews while upset, but in this instance I feel the need to break that. The employees at this hotel are indifferent at best and incompetent at worst. I had the displeasure of staying here one night only. I arrived at 7:30pm, went straight to my room and did not leave again until 7:00am. During this time, my rental car keys were misplaced. Ok, my fault. I look throughout the room and ask the front desk agent to see if anyone had turned them in. He said no without looking. I asked him to call the employee from the day before. He said he did not have her number. I got an Uber to work and called literally every 30 minutes to one hour asking if they had been found. Asked them to notify housekeeping, construction, literally anyone. Asked them to review cameras. Not one person was kind or at all interested in helping. Finally I called a locksmith and paid the $350 to replace them chalking it up to my bad luck. I fly home. I get a call at 9:00pm. Magically they were found. The manager said yes, we found them in the bistro area where you were sitting this afternoon . I was sitting there while waiting for the locksmith. I truly believe they were found in the receptionist area that I asked them to check countless times and they are now trying to cover. I never entered that area until long after they were lost but regardless had someone had even one iota of kindness in them they could have been found or even if they hadn t been found my experience would have been different. If you have read this far, great, I have more. The hotel itself is unclean, they are undergoing renovations so there is construction everywhere. But don t be fooled- it s just a paint job and face lift. Nothing to fix the peeling paint, dirty floors and disgusting showers. I travel to Dfw for work often and this is my second time staying here because it is close to work but never again. I would highly recommend no one waste their time. It is quite literally a stain on Marriott to be associated with this facility.

Date: a month ago

Review №6

Rating: 1

Service: The facility is dirty, smelly, and poorly managed. The staff is nice but does not make up for the facility. If it had not been after midnight, I would have tried to find a different facility. Oh well, you get what you pay for.

Date: a month ago

Review №7

Rating: 5

Doing weight watchers on Saturday morning

Date: 2 months ago

Review №8

Rating: 5

Employees are awesome. Stay here for a delayed flight.

Date: 2 months ago

Review №9

Rating: 5

Date: 2 months ago

Review №10

Rating: 5

Date: 2 months ago

Review №11

Rating: 1

Room had a damp mildew smell. We were transferred to another room. This room has crickets. Front desk said they had the rooms sprayed. There were two in the room by the window; one by the side of the bed; one under the chair. Front desk said there was nothing they can do. Not easy trying to sleep and then you hear the chirping noise. Had I known this my selection would have been different. I can deal with the dated look but not the bugs crawling and hoping around. I m so tired of the noise. Staff was nice.

Date: 2 months ago

Review №12

Rating: 3

Great location a few minutes from DFW airport and rental car center. Staff and service is exceptional. Very friendly. Terrible mushy soft pillows. Painting on 1st floor after 5pm...smell overwhelmed everywhere walking to room. Older Courtyard showing its age. Bistro still using plastic utensils! If you are the owner of this hotel reading this...I will not be back!

Date: 3 months ago

Review №13

Rating: 5

The service here is outstanding. The place needs to be updated but everything else is awesome.

Date: 3 months ago

Review №14

Rating: 5

Wonderful place to stay. Great service and location. Would recommend it to anyone looking for a nice place thats priced accordingly Rooms: Rooms are immaculate Nearby activities: A lot of restaurants around the area. All within 5 minutes of driving. Safety: About as safe as hotels get Walkability: Definitely walkable to all locations needed to attend Food and drinks: Great selection of food and drinks. No free breakfast which was a huge negative as well as no complimentary coffee. I dont understand how hotels dont have this. Noteworthy details: You have to pay for breakfast and coffee

Date: 3 months ago

Review №15

Rating: 5

Date: 3 months ago

Review №16

Rating: 5

Date: 3 months ago

Review №17

Rating: 1

Date: 4 months ago

Review №18

Rating: 4

Date: 4 months ago

Review №19

Rating: 5

My flight was delayed. Stayed overnight. Left the next morning. Staff was helpful and very nice.

Date: 4 months ago

Review №20

Rating: 4

Date: 4 months ago

Review №21

Rating: 3

Staff was great, and location is convenient with respect for the airport. Rooms are dated and have a damp musty feeling until the AC has been running. Shower area needs a deep clean or replacement, but rest of the room was in order.

Date: 4 months ago

Review №22

Rating: 3

Rooms are outdated which gives the appearance of not clean, but it is. Stay was good with respect to service and front desk personnel hence the 5 stars on them!

Date: 5 months ago

Review №23

Rating: 5

The staff are friendly and makes you welcome, Tonya from the front desk showed a lot of enthusiasm, friendly and quiet helpful. Rooms are clean and spacious, amenities well maintained and up to date, beds are really comfortable

Date: 5 months ago

Review №24

Rating: 4

Vintage hotel Remembered me Roger Moore movies (James Bons at the 70s) Nice place Rooms: Clean rooms

Date: 5 months ago

Review №25

Rating: 2

Customer service is EXCELLENT! The front desk agent even bought me a bottled water to my room when iI needed it. However, I killed two baby roaches, flies, and mosquitos. Im afraid that a roach could have gotten in my things uuuuuggggh

Date: 5 months ago

Review №26

Rating: 3

Just nah, no complementary breakfast you have to pay, OK, but no complementary coffee? You pay for the rooms, but then you have to pay an additional 20 for amenities? Just nah. Rooms : 3/5

Date: 6 months ago

Review №27

Rating: 4

Date: 6 months ago

Review №28

Rating: 3

Date: 6 months ago

Review №29

Rating: 5

Date: 7 months ago

Review №30

Rating: 3

Date: 7 months ago

Review №31

Rating: 5

Great for our 12 hour layover, comfortable rooms. restaurants nearby and the manager was a wonderful lady.

Date: 8 months ago

Review №32

Rating: 1

Smelly hallway, hardly any light and above all there was NO HOT WATER . Only line is sorry nothing we can do. I feel like saying I dont have money to pay you and sorry nothing I can do. If the hotel is charging for services then they should provide the services or pay the money back. Imagine getting up to go to an important meeting without shower.. or try taking a shower with icy cold water in middle of winters. This should not be a marriott property.

Date: 8 months ago

Review №33

Rating: 3

For Hotel Group Sales, Director of Sales and Marketing, Tammy Levy, is wonderful to work with. She is friendly, flexible, and accommodating. This property undergoing remodeling and the staff is new. The wifi is patchy.

Date: 8 months ago

Review №34

Rating: 2

So I want to make it clear that my family only stays with Marriott because we have always had great experiences, and then today we stayed here at the Courtyard and from the outside everything was great then we came inside and find the lobby freezing cold are room was not ready and to top it off we were told to give them an hour and they would have our room ready. No the room was not ready we go put in a different room then requested, the shower only had Simi hot water more on the cold side paint peeling off the walls, one of the towels had a long black hair on it the fridge had a half drank water. Just overall not a great experience and I really wouldn t recommend this location. Rooms: Dirty towels, open water bottle in the fridge. Sad

Date: 8 months ago

Review №35

Rating: 4

Nice hotel. Great parking. Nice rooms. Internet blows

Date: 8 months ago

Review №36

Rating: 5

Date: 9 months ago

Review №37

Rating: 5

Date: 9 months ago

Review №38

Rating: 5

Great location and quiet room

Date: 9 months ago

Review №39

Rating: 3

I would not recommend. Pros : Price is low. good location (but maybe a bit too close of the highway noise through the windows). Friendly staff. The gym has been refurbished and is small but good. Access in / out of the hotel is convenient. OK : breakfast has not a lot of options, but a real person is doing it for you. Cons : the underlying infrastructure of the hotel is broke (plumbing, HVAC, Fire Detection Alarm, Wifi). I had to reach three times to reception for various issues : the toilet water intake was closed so tank was not filling. Fixed on day 2, but then I understood why as it was leaking. I put a trash bin under it for the rest of my stay. The Fire alarm rang twice at 4am in my room, woke me up. The HVAC is not great, my room was smelling moisture during the stay. The Wifi is sketchy and does not work during peak hours. I think the hotel does damage the reputation of Marriott and should be rebuilt.

Date: 9 months ago

Review №40

Rating: 2

This hotel has serious WiFi bandwidth issues, cellular signal is also very weak here. I checked with front desk they don t have any solution. The manager was good, she gave me a meeting room but the same issues there as well.

Date: 9 months ago

Review №41

Rating: 3

Date: 10 months ago

Review №42

Rating: 4

Date: 10 months ago

Review №43

Rating: 5

Very nice staff

Date: 10 months ago

Review №44

Rating: 1

Date: 10 months ago

Review №45

Rating: 5

The room was nice and comfortable. The counter and restaurant staff were friendly and helpful. Rooms: The room is a typical Courtyard room: desk, TV, coffee maker w/ coffee, fridge (empty). The bed was very comfortable. The room was clean, comfortable and cool. Walkability: Courtyard is about 20 minutes from the Dallas airport. Shuttle service is available on the hour for much of the day and night. Food and drinks: Food, drinks, and snacks are available. I had bacon and eggs: excellent.

Date: 10 months ago

Review №46

Rating: 3

Yucky coffee in the room Only one outlet on each side of the bed Tub was slippery Feared my wife would fall Rooms : 3/5 |

Date: 10 months ago

Review №47

Rating: 1

Wifi was not working the entire 5-day stay. When asked, no comp given, and they said it will be weeks without. Major problem. Talked to the front desk and arranged to extend our stay 2 days. All was good until the next morning I was told I had to leave because they were booked. Then they said I could keep the room for almost 3 times the rate because of the Cowboy game in town. Not a happy camper. We went to another hotel nearby for the good rate. Evidently the lady I spoke with to extend my stay didnt do it, and they said they would talk to her. Whatever. It was a huge inconvenience for us. Ill never stay at a Marriott again. Oh, and our room smelled moldy or like cat pee.

Date: 10 months ago

Review №48

Rating: 4

The staff are amazing. The rooms are subpar but the price was okay. I felt like I mostly got what I paid for. Again staff were great

Date: 10 months ago

Review №49

Rating: 2

Not worthy of Marriott name. Arrived to a front desk clerk having her dinner at front desk with greasy bag sitting on keyboard. The room was not fully cleaned and stocked and we had no housekeeping in 4 days. Went to front desk to ask and were told they had no housekeepers today. I suppose they didnt have any the day before either. The coffee served at the Starbuck counter is obviously not Starbuck standard as it was very weak. They too had no staff one morning. Very disappointed, particularly as Marriott members and myself as a former Marriott staff.

Date: 10 months ago

Review №50

Rating: 4

Date: 11 months ago

Review №51

Rating: 4

Location is superb. Food shopping and fun readily available. Front desk staff is courteous and friendly. Room was clean and comfortable.

Date: 11 months ago

Review №52

Rating: 1

Smelly hallways, dirty room with hair all over, no trash bags for trash cans. Housekeeping obviously does the bare minimum. They let a bunch of kids scream in the pool until 1130 pm. Theres better hotels nearby. Do not come here

Date: 11 months ago

Review №53

Rating: 5

Perfect for a quick little overnight stay on our way home. Clean, friendly and a comfortable bed!

Date: 11 months ago

Review №54

Rating: 3

Great location. Kind of an older location but clean.

Date: 11 months ago

Review №55

Rating: 5

Nice room, but again Marriott, horrible pillows. Need to buy into whichever pillows Hampton and Holiday Inn are using.

Date: 11 months ago

Review №56

Rating: 5

Date: 11 months ago

Review №57

Rating: 1

Be careful with this franchise owner. He will double deduct deposits from your room on a nightly basis and then have his staff act like they don t know what you are talking about when you call and confront them. I have to dispute $200 in charges myself that were never authorized. I will NEVER stay there again.

Date: 11 months ago

Review №58

Rating: 5

Thank you for an incredibly comfortable and hospitable stay.

Date: a year ago

Review №59

Rating: 5

Had problem.with no one answering phones today and manager addressed the issuer

Date: a year ago

Review №60

Rating: 1

Disgusting. I ve stayed in motel 6 better than this dump. Thin walls, smelly old room. Seems to attract trashy people, no shock there. No usb charging. One ply toilet paper !? Stinky carpets?! Don t let the good reviews written by the staff fool you. STAY AWAY!

Date: a year ago

Review №61

Rating: 3

Rooms are nice and clean. The only thing I didnt like was that the front person didnt appear professional and was rude with attitude

Date: a year ago

Review №62

Rating: 5

Easy 5 stars thanks to Bre! After traveling for 14 hours I was totally destroyed. I never thought walking in to a hotel would be a highlight of my day but here we go. Rarely it seems people on late shift care about much, but I met one of the nicest people ever tonight. I was greeted by the most welcoming and kind host, late at night, while I was sweaty and gross, and she made me feel comfortable and welcome. She introduced herself as Bre. As a Bon Voy member I m used to all the kind greetings. But there was something that just struck me about Bre and how genuine she was, so I just had to leave a review. Maybe it was the complimentary tooth paste, the kind smile I m just not sure, but what I am sure about is that she made me feel at home. Also, what I am sure about is that this is the kind of people I hope to hire for my business and I ll be here again in 6 weeks. If this is the kind of hospitality i should expect then the bar has been firmly raised. Kudos to Bre and whoever hired her, this hotel is my new go-to for DFW business trips.

Date: a year ago

Review №63

Rating: 4

Date: a year ago

Review №64

Rating: 5

Front desk staff was EXCELLENT! My room was cozy and I was able to get the rest that I desperately needed.

Date: a year ago

Review №65

Rating: 2

TV is old as time, the Continental breakfast is non existent here. The pillows well your he sinks into them. They should probably get pillows that do not consist of harming animals for the feathers. Coffee pot In room was not plugged. The little bottles they have of shampoo is not enough for half of my hair. The room I stayed in was hot even with AC @ 62. No trash bags for trash cans. WOW NEVER AGAIN

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 5

Cozy, seemingly sound-proofed rooms, patio (loved this). No breakfast... Good pool. Loved the courtyard above all Very down to Earth staff members Great experience! Noteworthy details: Courtyard. Patio/balcony. The storage and table tops were plenty. The homey feel. STARBUCKKSS

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 5

Always a great experience! I love the marriot as a brand

Date: a year ago

Review №72

Rating: 1

Found bed bugs.....

Date: a year ago

Review №73

Rating: 1

My room was horrible, smelt like marijuana, full of crickets, my air did not work. I told the person on duty and she said it was nothing she can do about it. I have been reaching out to the manager for 2 weeks and no one has got back in contact with me. I was also charged on one reservation and the lady didn t check me in that one because I didn t have my Marriot form and she checked me in on a different reservation and I still have not received my refund for that.

Date: a year ago

Review №74

Rating: 1

This place was a horrible experience for my mom I would like to get ahold of the general manager please contact Me the room and blankets were dirty had not been changed there was roaches one was crawling on her peoples dirty socks also she had left her bathing suit in the bathroom she called same day they told her they had it and would mail it to her she told them she would be up there later to get it then they stated they no longer had it we would like a reimburse meant asap for the bathing suit look at pics below very disappointing staff was rude as well there s a pic with staff just hanging out at the table Rooms: Dirty rooms Noteworthy details: Was very dirty

Date: a year ago

Review №75

Rating: 1

I really had no idea a stay at a Marriott hotel could be this bad. I have almost 4,000 nights at Marriott properties and this is the worst one ever!!! The plumbing does not work. They tell you to use the bathroom in the lobby until it can be fixed. Everyone is using the communal bathroom in the lobby so it breaks too. When I was staying there All the exits on side of the building were closed because parts of the doors were falling off. The next morning the maintenance man was trying to fix doors and had his wife on speakerphone complaining about how bad the hotel is. It is ironic that Courtyard is the hotel for business but the wifi is so bad here you cant even check email.

Date: a year ago

Review №76

Rating: 5

Friendly staff, good environment with all necessary amenities. The hotel is clean and offer a very good comfort including room and bar service. Rooms

Date: a year ago

Review №77

Rating: 4

Decent hotel close to my work needs. Had a small issue where the shower leaked no matter how I had the curtain and I had crickets seemingly able to sneak in through the balcony door. Good cold AC in the room.

Date: a year ago

Review №78

Rating: 4

Clean and quiet

Date: a year ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 2

Came to this hotel the weekend before last before July 4th and was very disappointed with the amenities outside. Pool is closed and with green water and a lot of algae in it probably hasn t been serviced in a long time. Little sitting area outside with chairs had vomit next to it and had been there for a min and nasty, and the gas fire pit was covered with a tarp but was all tore up with overgrown weeds all over the place between the cracks. It seems nobody takes care of the outside area at all. And both treadmills in the exercise room are broken, and appeared to have been that way for a while. The only thing nice about this place was the room. Which is the only reason why I gave this hotel an overall score of 2 stars. If it weren t for the room, I would ve gave this hotel only 1 star.

Date: a year ago

Review №81

Rating: 5

Courtyard by Marriott Dallas Hotel was very wonderful and very clean too. The hotel staff was very friendly too. You can stay with your families and your friends at the hotel.

Date: a year ago

Review №82

Rating: 3

It wouldve been better had we had more towels. There was just enough towels for 2 people and our reservation was for 3.

Date: a year ago

Review №83

Rating: 2

Rooms need to be updated the pool was closed the whole week we was there water was green Rooms: Rooms just have an old feel to them

Date: a year ago

Review №84

Rating: 5

Date: a year ago

Review №85

Rating: 1

Worst hotel experience ever. This was no Marriott. Rude staff. The entire building smelled like mold. Our room was dirty and we all had sore throats from breathing in the air. Paint and wallpaper peeling. Rusty fixtures. Filthy carpets. Closet doors would not open. We were supposed to stay three nights, but left early the next morning. Never again.

Date: a year ago

Review №86

Rating: 3

This is an older Courtyard with patios and balconies in practically every room. The sliding door didnt look that secure. The room was clean, but it needed a bit of maintenance. The bathroom was spacious, and they shouldve used some of that to widen the shower. Or make that top shelf in the shower have a curve like the bottom one. Id watch your elbow when showering, even with soap in your eyes. The WiFi speed is very slow. The elevator is on the other end of the property from the check-in desk, and the carpet is thick enough to slow down wheeled luggage. The fitness center has a lot of room and a decent amount of equipment; however, there is no bench! Also, the lighting in the bigger section is poor. Id imagine the area would be brighter in the daylight because of the wall of windows. This was the first time I saw that touchscreen on that cable machine. It waa very helpful as I learned a few exercises to so with that machine now. The TV and water dispenser were out of commission. The menu for the Stay for Breakfast rate is not the same as the regular menu at the cafe. The staff were friendly and helpful and had to put up with a hot lobby. The rooms were cold though. There was an excessive heat warning that day, so maybe they were trying to conserve energy.

Date: a year ago

Review №87

Rating: 4

Just a quick note of appreciation for Ms. Curtishia at the front desk; her kindness, professionalism and expertise were truly exceptional.

Date: a year ago

Review №88

Rating: 3

Staff was pleasant, but this was offset by a host of problems: the back security entrance was broken, not locking, so no security; the drawers of the room rolled open [not leveled properly]. card key lock battery failed, so locked out of my room [staff had this fixed promptly to their credit] Was moved to a new room upstairs; very poor sound insulation [heard neighboring room conversations] shower tub drain partly clogged, so standing in ankle deep water. Cannot recommend, this facility needs total upgrade, especially sound insulation. Investment required by present owners or new owner willing to make the upgrade.

Date: a year ago

Review №89

Rating: 1

I found this note by my bed when I woke up this morning. Today is June 22,2023. My door was locked with the latch on so I know no one accessed my room while I was sleep. House cleaning hadn t changed sheets in a month! I alerted the manager and they just told me they will get the sheets changed, like what?? I have already slept on these sheets! They have refused to give me a refund. My other complaints are, they lobby area is always Hot. They do not run the air in the lobby. And the WiFi is Very spotty. This Marriott hotel Sucks!!!!

Date: a year ago

Review №90

Rating: 1

No phones in any room worked. The pool was shut down for cleaning all 3 days we were there. The key cards would not let me in the side doors. The breakfast was Bistro. Had to pay for it. I would never stay here in the future. I would not recommend!!!

Date: a year ago

Review №91

Rating: 5

Great location and Amazing Staff I had just gotten in from the Airport and was pleasantly greeted by the staff here, very friendly and helpful! The bar has some of the Best drinks hands down, and the bartender was Excellent!

Date: a year ago

Review №92

Rating: 5

Had the best experience at this hotel. Bre and Curtisha are the absolute best, they took the best care of me and helped me accomplish what I needed. Rooms: Super clean.

Date: a year ago

Review №93

Rating: 1

Weve stayed here many times but this 2 night stay will be our last. It took 30 minutes to check in even tho I called twice to make sure all was set. Bistro out of milk for breakfast. First floor room, could hear traffic. Moved to 3rd floor and the heating was such that even when set at low, it would come on full blast waking one up. Just awful. We were told this room was one of the first to be refurbished but if Marriott uses these heating elements, they are making a mistake. Thus, we will find another place to stay when we return to Grapevine.

Date: a year ago

Review №94

Rating: 5

Date: a year ago

Review №95

Rating: 5

Curtisha was very helpful and it was a great experience

Date: a year ago

Review №96

Rating: 4

Date: a year ago

Review №97

Rating: 5

Curtisha was amazing at thr front desk. She was so hospitable.

Date: a year ago

Review №98

Rating: 1

This was one of the worst places that we stayed. It wasn t due to cleanliness or the area but the fact that the entrance doors don t work. We were locked out several times and had to go all the way around to get back in. The bed is hard as a rock and the door is so close to the toilet. The toilet is also very low so my knees were practically at my chest. I went to do a load of laundry but there wasn t an laundry detergent in the Market or in the back room so that was disappointing. Upside, the shower head is adjustable and the water is HOT! The outdoor seating area is very nice too. I also liked the couch in our room. That was quite comfortable. I wouldn t stay here again though. It s all just inconvenient.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 4

Everything was just okay. Nothing bad, just okay.

Date: a year ago

Review №101

Rating: 3

We booked via a third party, the front desk associate switched the payment method so we were double charged. It took numerous phone calls to finally get it resolved, some staff were helpful some were not with resolving the issue. One of the doors to the outside does not lock, so anyone can walk in regardless of having a card. The rooms are also fairly noisy due to its proximity to the freeway.

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 4

Great Staff

Date: a year ago

Review №104

Rating: 4

Not bad

Date: a year ago

Review №105

Rating: 4

Date: a year ago

Review №106

Rating: 5

Like to stay at local hotels to get some time out of the house. Usually I am not too happy with hotels in this area (even rude at both hiltons) I wanted to try a new hotel and I have not been disappointed with one thing. We have a balcony and it s so beautiful outside. The room is clean and nice, great bed, and coffee maker, mini fridge and microwave in the room. The lounge is so nice and the employees are so pleasant to talk to. It s not like a 5 star hotel but they get 5 stars from me.

Date: a year ago

Review №107

Rating: 1

We got to hotel 10mins before check in time. Front desk said the room was not ready, to please wait and we will get right on it. An hour and half later and 7 other guests check in, right in front of us I got upset and Im going to assume the manager showed up and got us in a room. Once in the room there were problem right off the bat. The restroom smelled real bad, almost a mold smell. The toilet tank didnt flush. We had to remove the tank lid to push the dobber down to let the tank fill each time we went to the bathroom. The door locks or the frame where the lock goes looked like it needed to be repaired. The door would swing everytime the outside door opened from the wind. At night we had 2 different people try to get in to the room by accident Im sure. The door would push almost open, but the lock latched. It was a bit disturbing. The front desk was called and NO ONE CAME TO FIX THESE PROBLEMS. I would not recommend this hotel at all. When we checked out not one person said anything to us about the problems Didnt even look at us just asked what we needed. I said I need a hard copy receipt. I got it and left.

Date: a year ago

Review №108

Rating: 5

Great

Date: a year ago

Review №109

Rating: 4

This is a good Marriott. Not great but it checks all the boxes. Clean beds, large rooms, good location. It is that old schools layout with the pool in the middle which can make room access a little troublesome but all in all a good stay.

Date: a year ago

Review №110

Rating: 3

Location is convenient. Lots of restaurants within walking distance and airport close by. Cost is reasonable Problems include dated rooms/furnishings and the biggest problem are the walls are paper thin. I could hear my neighbours TV late at night and alarm in the morning like it was in my room!

Date: a year ago

Review №111

Rating: 4

Thou old, the hotel is so clean Rooms: Clean and well laid Rooms : 5/5 |

Date: a year ago

Review №112

Rating: 5

Very comfortable bed and friendly staff

Date: a year ago

Review №113

Rating: 5

Clean beds

Date: a year ago

Review №114

Rating: 5

Matt is an asset and true gentleman behind the bar. The manager and Matt made our stay one if the most enjoyable.

Date: a year ago

Review №115

Rating: 3

Date: a year ago

Review №116

Rating: 3

Date: a year ago

Review №117

Rating: 2

Very nice and helpful staff. The hotel is convenient location to DFW airport and the flight training centers close to DFW airport. They allowed a 9:30am check in, which was incredible. The internet was down for 2 days and it appeared the staff s hands were tied because they had to defer to the hotel manager to get it fixed. It was finally back up the afternoon of my second day. The bed cover and comforter were very dingy and dirty from use. This was gross at best. I ve stayed in hundreds of Marriott s and this one was at the lower end of standards and practices.

Date: a year ago

Review №118

Rating: 2

Outdated. Facilities dont work as expected. Avoid if possible.

Date: a year ago

Review №119

Rating: 4

Clean, good location, could use some updates

Date: a year ago

Review №120

Rating: 4

Date: a year ago

Review №121

Rating: 4

Date: a year ago

Review №122

Rating: 2

Date: a year ago

Review №123

Rating: 2

I usually stay at Hilton but this time I saw this beautiful photos of this hotel and so I tried and disapointed. I should know that I got what I paid for. For Saturday night at $117, its a good deal right? Heres the catch! The lobby looked ok but not likein the photos. Wallpaper was peeling off the wall. All the funitures were old and cheap Christmas decors all over. The walk way to my room was like hospital...old and dirty carpet. You can here all the noises from your neighbors activities. My room us 174 on the first floor. Its a nice size room. I love the layout. It has backdoor access to the pool snd courtyard. Pool looked good too. First thing I checked was my bed. The sheet got stain and it look like the maid did not changed from previous guess. So I asked for a new set of bed sheets and changed it by myself. Bed is comfy. Black carpet in the room made the floor look uninvited kinda dirty look. It made me feel like I stayed in the ward at the hospital. The wall were so thin and the neighbors were so loud! Its disgusting. The lady at the front desk was super nice. Overall, I wont come back for sure. It needed remodelleng.

Date: a year ago

Review №124

Rating: 5

Stayed for work in a 1 br king suite. Roomy, clean, nice amenities. Friendly staff. Good breakfast (has hot items). Coffee/tea available in lobby all day.

Date: a year ago

Review №125

Rating: 5

Nice big room

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 4

Clean and close to various restaurants!

Date: a year ago

Review №128

Rating: 5

Great place to stay

Date: a year ago

Review №129

Rating: 1

We stayed here Halloween weekend and I was erroneously charged for an extra day and a $316 smoking fee. There is a patio outside my room and there were others who were outside smoking. I have been calling and calling the hotel since Nov. 2 to get someone and all they keep telling me is I need to call you back, I need to get the GM, the DM and call you back. I did not appreciate the run around, so now I will call corporate with my concerns. I have the names of everyone I spoke to. Even my bank wont dispute it. this is crazy. I will NOT stay at any other Marriott hotel ever and I will let my friends know as well.

Date: a year ago

Review №130

Rating: 5

Always a splendid vacation from others to have peace an quiet

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 5

very friendly staff when we stayed for a football game

Date: a year ago

Review №133

Rating: 4

Needs an update, was a good location for what I needed.

Date: a year ago

Review №134

Rating: 5

Very good service

Date: a year ago

Review №135

Rating: 1

This property is awful. I am Platinum level with Marriott and never have problems. I have a billing problem and have left 3 or 4 messages for the manager Josh Martinez to call me over the last 2 weeks and he has not returned a single call. Horrible service by a supposed manager. There cancellation policies are absurd. They billed me for a stay and have never sent a folio or receipt for expense reporting. They wont return calls. Manager is a joke. Not paying attention to his business. Reading the reviews tells me its a poorly run property with a manager not doing his job. I will stay away from here in the future and you probably should too.

Date: a year ago

Review №136

Rating: 1

Buildings feel really dated and not clean enough, pool is ice cold and sound bleeds thru the walls so it feels like privacy is a bit compromised. But I would ve overlooked it had it not been for the clueless, useless and rude front desk managers that don t want to do their job. One was named Kiera I believe. I was double charged for a room and she refused to help. Awful service.

Date: a year ago

Review №137

Rating: 5

A lot nicer then the other hotels in the area.

Date: a year ago

Review №138

Rating: 5

Accommodated us with good pricing last minute after a cancellation with Airbnb. Friendly staff and clean rooms and common areas. Only complaint is the pillows on the bed are really uncomfortable. Other than that our stay was good.

Date: a year ago

Review №139

Rating: 5

Clean rooms

Date: 2 years ago

Review №140

Rating: 4

Pleasant stay

Date: 2 years ago

Review №141

Rating: 3

Date: 2 years ago

Review №142

Rating: 3

only one elevator.. had to walk to tomorrow just to get one floor up and walk back a mile to get to the room

Date: 2 years ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 4

Fair stay just have to walk a long way to get to the elevator..

Date: 2 years ago

Review №145

Rating: 3

Pool is out of commission more than it works. Have had to cancel more than once this summer because the pool was out of order . The lobby and hallways are soooo hot. The staff at the front desk is super slow to do ANYTHING. Frustrating. The rooms are decent and the AC in the rooms work well.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 3

Have stayed in many Marriott Courtyards- this was the 1st that did not have ANY form of coffee/complimentary bfast eats.... (muffins, juice, apples, etc) When we asked about it we were told they have items (like above) for a fee. They sounded surprised that other Marriotts do this when we asked..really..? For a sleep and a shower- fine- but I would not stay here again

Date: 2 years ago

Review №148

Rating: 3

I stay at this location often so I do not have to commute as far. I was not as happy this last week. On first stay this week the room had hardly any light because light bulbs didnt work I asked to fix and didnt but wanted to move me which was not convenient. The 2nd room I stayed in smelled like sewage off and on, lingering ants, and the laundry room dryer didnt work. I do have to say the staff is always pleasant to work with unless it is Johnny she is never that pleasant and rough almost rude most times. Also I wish this site like almost all of the others had breakfast but it doesnt. They do have a service bar in the am. you can buy something.

Date: 2 years ago

Review №149

Rating: 1

I chose this location for its price and proximity to the airport, and the fact that it had a shuttle from one of my discounts via my company - so I did not read the reviews before booking, and now I wish I would have! We arranged for the shuttle to pick us up at 6:15am to take us to the airport with one of the ladies working the front desk, who also happened to be the shuttle driver. Our room was on the far corner of the hotel, and with two kids and an older grandparent, walking places is not fast - this info is important, I promise. The morning of our flight, I get a call to the room at 5:56am. It was the shuttle driver asking what terminal we were at. When I told her, she said that if we could be down to the lobby by 6, that she would be able to take us with the other group (apparently the shuttle was full during sign up the night before, which is why we opted for the 6:15am ride). We were on our way out the door, and made it to the lobby at 6:02am to find that the shuttle had already gone. The lady working the front stated that she had taken the other group, but would make a special trip for us at 6:15. We needed to be at the airport at 6:30, so that was okay with us. We waited until 630, and when I asked what happened, she said she was on her way back and was 10 min away. We had to drive to the airport ourselves, luckily making it just in time to board the plane. So what was supposed to be $112 parking and overnight for our trip turned out to be $328 since we had to pay $216 for a weeks parking at the airport. Aside from that fiasco, I wouldnt stay more than one night. The A/C in the hallways werent on, and the room needed some work- specifically in the bathroom where the wallpaper was peeling and the shower was dingy. If I could get my hotel room money back, I would be happy, but I know I would likely get a compd room, which I wouldnt use, especially at this location. If I could give 0 Stars, I would.

Date: 2 years ago

Review №150

Rating: 1

Its the worst hotel Ive ever stayed in, three nights, no water to drink, no housekeeping, no shampoo, no shower gel, the covers of bed and blankets was very dirty, full of mosquitoes, service really bad, the stuff non friendly and really I dont recommend it at all

Date: 2 years ago

Review №151

Rating: 2

The hallways dont have ac, theyre also long and maze like. The rooms are decent. This hotel is fine if youre in a pinch, but I dont recommend it.

Date: 2 years ago

Review №152

Rating: 1

Date: 2 years ago

Review №153

Rating: 1

Mold in the bathroom, ants on the counters and in the bedsheets.

Date: 2 years ago

Review №154

Rating: 1

With Temps over 106 degrees daily no AC in halls, carpets on 1st flood soaked, ants invaded our 1st room (1st floor)so we had to change rooms to the 2nd floor with no working elevators. Had a full bar, but no liquor license & no bar tender, and the cafe only opens from 6am-10am... had a great lounge and has the potential to be a great tourist spot... but absolutely DO NOT recommend... disappointed that it has the Marriott name associated with it... Horrible hotel; may as well have been a Motel..... disgusting...

Date: 2 years ago

Review №155

Rating: 4

Great quality for the price point.

Date: 2 years ago

Review №156

Rating: 1

My A/C unit sounded like a Tesla coil nearly making it impossible to sleep! then when I plugged in my system to watch a movie the tv would not change from max volume so I called to have it fixed but instead was told that there was nothing they could do to fix it. I called the lobby a second time and the lady said she would put me on hold but instead just hung up, super unprofessional. In the end nothing was fixed so I unplugged my phone in the room because I refused to get a noise complaint regarding the things I asked to be fixed.

Date: 2 years ago

Review №157

Rating: 4

Date: 2 years ago

Review №158

Rating: 2

Stayed a couple nights for a funeral. We had a room so that was good but we requested to be placed near the rest of the family and confirmed before we got there but they put us on the other side of the hotel when we actually got there. It appeared they filled the room we discussed earlier but there was a baseball event going on so I understand rooms need filled. Pool was good. Elevator wasn t working. There was no breakfast as advertised. Not even coffee. And the bar was closed completely. The hallway outside of our room was like a furnace, no air whatsoever and the heat and humidity was suffocating on that second floor. It looked smoky, the air was so dense. Housekeeping never came to clean the room until the morning we left. The bedroom a/c struggled to keep the room cool, it never really got cool but compared to the hallway it was a pleasant feeling to walk in (at first) but it didn t last long, we were sweating the whole night. Definitely not a 3 or 4 star hotel, at least not anymore. Bed was extremely comfortable even though we slept with just a sheet because of the heat, and staff was relatively friendly so they got 2 stars instead of 1.

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 3

Girl behind counter was new and wasnt able to answer much of my questions. I ended up getting charged twice but no manager was present. Took about a week to get my money back. Other than that rooms were in good condition, beds were comfortable too.

Date: 2 years ago

Review №161

Rating: 1

Very dirty hotel.

Date: 2 years ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 1

We checked in the 24th of June, today is our second day and will be staying till the 30th. The rooms are hot, the hallways are hot, there were not any trash bags in the trash cans at all, the bistro and Starbucks isn t available and they aren t doing it like it says on the website, so far this has been a bad experience and will never stay again.

Date: 2 years ago

Review №165

Rating: 3

I usually love Courtyards. They tend to cater to business travel more than some other Marriott properties and are, therefore, a little more professional and well appointed than, say, a Fairfield. However, this particular example is showing some neglect. The card readers dont read a chip, theyre swipe only, which is outdated and less secure. The key card maker was balky and the clerk complained about its known issues. The stairwells appeared to not have been vacuumed since COVID started. In fact it seemed like, perhaps, the property has lacked any investment these past few years. The hallways are not air conditioned, their carpets stained. Thankfully, my room was in good condition, except for no facial tissues. The front desk reported that theyve been out of kleenex for some time. It feels like theres a lack of management and some years of disinvestment apparent here.

Date: 2 years ago

Review №166

Rating: 4

Date: 2 years ago

Review №167

Rating: 3

Sorry to say, But 3 stars is the best I can give it. We called last minute and were able to book a room, so thankfully that worked out due to losing electricity to our home. However, we were given 3 rooms due to each one being filled with bugs and mold on sheets and pillows. The sheets had a lot of stains and it didnt look clean. Luckily the front desk lady was helpful about it, but all 3 rooms had a bad oder.. We just gave up and went to bed for the night We will not be back again.

Date: 2 years ago

Review №168

Rating: 4

Date: 2 years ago

Review №169

Rating: 2

Lobby was nice, the rooms felt dirty and Smokey

Date: 2 years ago

Review №170

Rating: 1

I would love to write a review of this property. Unfortunately after showing up at 8:30 at night with a very tired 3-year-old grandson and a very long day I was told that they were overbooked and they had no room for us. After confirming my reservation earlier I was quite surprised to hear that. We werent the only ones but we were forced to end up in a roach infested dump 15 minutes away. The clerk was as helpful as she could be calling around looking for other rooms for us but finding nothing. Whoever allowed overbooking should be fired.

Date: 2 years ago

Review №171

Rating: 5

The beds were fantastic everything was wonderful

Date: 2 years ago

Review №172

Rating: 5

Easy to find. Quiet place to rest. Close to restaurant. Very clean. Great staff.

Date: 2 years ago

Review №173

Rating: 1

Lobby and rooms have standard modern Courtyard design, everything else feels dated by about 30 years. Big crickets in the halls, both ice makers broken, only one elevator in the very back of the building, entire first floor smells strongly of stale chlorine, toilets have trouble flushing, beds are uncomfortable, room A/C cant keep up (and its only 85 outside), and there seems to be no A/C in the hallways. Ive literally stayed at nicer Motel 6s. All that being said the room was clean and safe, the property is conveniently located, and the staff was helpful.

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 5

Date: 2 years ago

Review №176

Rating: 4

The Hallways Stunk, Need Fresh Air Blowing Down The Halls. They Never Came During My Six Day Stay And Made Up My Room. Not Once Did They Make My Bed.

Date: 2 years ago

Review №177

Rating: 5

Comfy&Great tree views on the second floor!!

Date: 2 years ago

Review №178

Rating: 5

So far So good

Date: 2 years ago

Review №179

Rating: 1

Date: 2 years ago

Review №180

Rating: 1

Date: 2 years ago

Review №181

Rating: 5

Date: 2 years ago

Review №182

Rating: 5

I continue coming to this same location in Bedford because every time I come I feel like I am wanted and they treat me like a VIP guest they know me my first name everything is clean always if there is any kind of a problem they always fix it immediately thank you to all the staff

Date: 2 years ago

Review №183

Rating: 2

Awful layout, 1 elevator for the hole hotel, plan ahead to walk a lot inside the hotel. Pool has not being clean in months, it is low in water, green in color and ducks living there. No greenery or plants tha pool area. Nasty. Van has seats broken and loose, a safety hazard. Management does not care. Stay away.

Date: 2 years ago

Review №184

Rating: 1

We booked 3 rooms for 3 of us, when our flight got canceled # 278, 283, 285 Could not sleep well. There were bed bugs. Aircon did not work well.

Date: 2 years ago

Review №185

Rating: 3

Normally its excellent here...But on my last stay, there was a servant, mean spirited assistant mgr., who actually spoiled my stay and has given me 2nd thoughts about coming back here again...

Date: 2 years ago

Review №186

Rating: 5

Date: 2 years ago

Review №187

Rating: 1

I stayed here for one week. Sketchy people are the area blk and white Mexican doing sketchy things. I told that ASM that sketchy and suspicious around for car theft. The guy did nothing but made it look like I was the wrong for letting getting away stealing my things. This property hides and erase the camera if your belongings get stolen. Y all this owner and manager are not to trusted or employees A lot sketchy things from hotel. Be careful and safe.

Date: 2 years ago

Review №188

Rating: 3

Date: 2 years ago

Review №189

Rating: 1

Awful. This hotel needs to be shut down and completely redone, at least on the first floor. You can instantly tell it s been flooded as the whole floor smells musty and moldy. My room was so bad I had to call my doctor and call in a prescription for an inhaler to be picked up at a local pharmacy (I have asthma). I have stayed at many courtyards for work and this is by far the worst hotel I ve ever stayed at. Do not stay here unless you want to get sick from mold.

Date: 2 years ago

Review №190

Rating: 1

Had no hot water for a two day stay. Not even warm water. If you want a fresh dip in the artic, this is the hotel for you.

Date: 2 years ago

Review №191

Rating: 2

Told the front desk and cleaning person that we were checking out at noon and not earlier. I came back from running an errand, still had an hour before checkout time, only to find the cleaning person in the middle of cleaning out the room. I still had personal things in the room.

Date: 2 years ago

Review №192

Rating: 1

It was alright. Place is nice beds not that comfy neither the pillows the place had no heat when we arrived and it was very cold the room were warm. Staff was OK the thing that was most dumb to me was the transport they had offered to take us to places the night we got thier and then in the morning they told us they dont do that they dont take anyone anywhere and the only shuttle to the airport if you have spirit airlines ridiculous

Date: 2 years ago

Review №193

Rating: 5

Date: 2 years ago

Review №194

Rating: 5

Really good staff at this particular Marriott. They each showed me hospitality and kindness. Much appreciated!

Date: 2 years ago

Review №195

Rating: 1

Absolutely an awful Marriott property. We had an overnight layover at DFW. I used Bonvoy points to book two rooms here, as it is relatively close to the airport, with resturants next door. We made an appointment to have the shuttle to pick us up. When we got outside, it was nowhere to be found. We waited 20 minutes and then called the hotel to see what the deal was, they said rudely No shuttle today. Okay, so we grabbed an Uber at the cost of $50. When we arrived and went to check in, they could only find the reservation for one room, even though I had confirmation emails for both rooms. After 15 minutes the night desk manager was able to pull up the reservation on the main system and gave us both our rooms. As we were making an appointment for the airport shuttle in the morning, another hotel guest came to the desk and started an argument over some room charges with the manager. Yelling on both sides occurred and the cops showed up, telling the guest and manager to both knock it off or they would be arrested. Interesting check in for sure. We were assured our ride would be ready in the morning and apologies were given for the bistro and bar being closed for the evening. The next morning we came down for coffee and breakfast, except there wasnt any. No coffee out or available for purchase, not so much as an apple available at the still closed bistro or hotel marketplace. I enquired at the desk, where I was intinally completely ignored, until a different hotel employee came over and said that no services were available. I asked about our shuttle ride, and was told there is no shuttle and hasnt been for days. I informed him that I had a ride confirmed the previous evening, and was told too bad in response. When I asked for some coffee, as our room had none stocked, I was directed to a gas station a half mile away. We were left with no choice but to use another $50 Uber. Staying at hotel airports, you expect to get shuttle service and continental breakfast. If you have to pay $100 round trip for taxi service and buy your own coffee and breakfast, there are way better hotels than airport adjacent ones to stay at. Add in the awful customer service this hotel provides and you should definitely stay at any of the other 200 hotels nearby.

Date: 2 years ago

Review №196

Rating: 5

This hotel was so clean and comfortable. Literally the best sleep I ve had in awhile. The mattresses and pillows were so comfy. 10/10 would stay again.

Date: 2 years ago

Review №197

Rating: 4

Nice place....

Date: 2 years ago

Review №198

Rating: 1

Someone tried to get into my room 2x

Date: 2 years ago

Review №199

Rating: 3

Date: 2 years ago

Review №200

Rating: 5

Best place I ever stayed! Wonderful.

Date: 2 years ago