Grimaldi's Pizzeria

Review №1

Rating: 4

We visited this pizza place on a busy Friday night, and it was packed! After a 40-minute wait, we finally got a table and ordered based on our waiter s recommendation. We tried The Don and the Chicken BBQ pizza. While The Don was just okay, the Chicken BBQ really stood out and was definitely our favorite. One of the highlights of the experience was sitting outside there s a nice view that adds to the overall atmosphere. The service was fantastic despite how busy it was, and the staff was attentive and friendly throughout. We ll definitely be back to try more of their pizzas!

Date: 3 days ago

Review №2

Rating: 1

Placed an online order and was told it would be ready in 45 minutes. I got there at the time provided to me and when I arrived, I was told they were getting the oven ready for dinner and it would be another 25 minutes before they could even start my pizza. On top of that the GM said he doesnt know why I want my money back. I will not be returning to this place.

Date: 3 days ago

Review №3

Rating: 5

It was busy, but the server was on point, so was the food!! Parking: You have to walk, BUT the scene was really nice. Water fountain walking path and a small park to sit and people watch. Great for a date or girls night out. There are lots of retail shops too.

Date: a week ago

Review №4

Rating: 5

My son loves their pizza I love the atmosphere

Date: a week ago

Review №5

Rating: 5

Caroline was the best! Great service, very polite and professional!!

Date: a week ago

Review №6

Rating: 2

This was recommended by my niece. First off.. Very long wait. Waitress was not very accommodating. First off the biggest things I watch for is cleanliness. I spilled a cup of water due to stuff stuck to the table underneath the table cloth. The table was very, very dirty, like stuck on food, that was definitely there longer than a day. The guy that came over to clean it couldnt even get all the stuck on food off of it. They just placed another table cloth over it. Ickkkk... The pizza was warm due to the time she took to bring it. We asked for a reheat, and she said they dont do it once they slice it. We spent 168.00, and I was definitely not impressed at all. I definitely wanted to ask for an adjustment due to all the issues, but I just took it as Ill just not return. Its in a very nice shops area so its very surprising to be so misleading and not worth the wait.

Date: a week ago

Review №7

Rating: 5

An hour wait on a Saturday night with great temperature was expected. We sat on the patio and watched the live music happening in the courtyard. We had excellent service. It was loud, but there was a cover band playing, so that was expected. Loved the entire experience. The kids played in the park while we waited, which made the wait bearable. Wonderful, great, awesome night. I look forward to the next night here with the most beautiful woman in my world

Date: 3 weeks ago

Review №8

Rating: 5

Best pizza ever!

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 1

Once again, pizza was very dry, burned and skimpy toppings. WAY over priced for frozen type pizza, actually the worse pizza I ever had. Service is very slow, over 30 minutes to receive order. The place is all teenagers that have no idea what they are doing, the guy making our pizza was probably 16 years old. Likely he was playing a video game while working. Did not see a single manager. Will never go back.

Date: a month ago

Review №11

Rating: 1

The last three times we have come to this location, its been some reason they are not serving/operating their ovens. First time, pipe burst--unavoidable, understandable. The last two times they were cleaning ovens and non operable. I understand that it needs to be done, but to be a pizza place and not serve pizza for 1-1.5hr? Also the times they are nonoperable for cleaning seem to be inconsistent so unless you guess right, you wasted your time driving there (first time was 2:30, this time 3:30). They should just close for a consistent period of time and LIST it on their hours so people dont waste time coming to this location. Permanently switching locations to the plano location.

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 5

Very nice pizza place. Delicious pizza. Definitely will go back.

Date: a month ago

Review №14

Rating: 5

Best pizza in town. Great flavor. The crust is crisp like it should be. Toppings are always fresh and delicious. This location is great also because have an awesome patio that overlooks a playground and park like area where they often have live music on the weekends. Kid-friendliness: The kids can go play on the playground while their parents sip some sangria on the patio when waitng for food

Date: a month ago

Review №15

Rating: 1

First and last time here. My issue is the same as the last persons review. $27 for 18 classic pizza with sausage. Which really all we got was bread, cheese, sauce and super scant amount of sausage. Highway robbery. They were also short staffed and customer service wasn t great. They were kind but didn t really have a clue as to what was going on with my order. Had to ask for my pizza after waiting for 40 minutes. It was already ready just sitting there getting cold. A bit ridiculous if you ask me.

Date: a month ago

Review №16

Rating: 1

Has gone way down hill from last time I was here(about 6-9 months ago). Supposed to be Brooklyn pizza. Shocked with what little toppings they put on this! Will not be coming back ever! Too pricey $$for bread and scant toppings.

Date: a month ago

Review №17

Rating: 5

Reminding you of a great pizza place in Brooklyn. Exceptional waitstaff. One of our pizzas was a little overdone, overall a great experience.

Date: a month ago

Review №18

Rating: 1

Why, in a restaurant that s only half full, do I have to wait nearly 30 minutes for just one pizza? Why would they serve me a burnt mess and act like it s perfectly fine? Why does nobody bother to check the quality of what theyre putting out? Why promote a Prosciutto pizza only to deliver something that s 100% salty and rock-hard? Does a Prosciutto pizza have the prosciutto burnt or fresh, I wonder? What do you do as a cook with a burnt pizza? What s with the layer of tasteless white paste on the crust that you can see right through? And why do they charge me 15% more than what the menu says? I cant help but wonder... why is this happening? ... and all that happened on a Saturday evening... what might happen at rush hour with a full house? No wonder so many other recent reviews are just 1 and 2 stars... What steps are you, Grimaldis managers, planning to take to address these issues? Thank you.

Date: a month ago

Review №19

Rating: 1

Would have enjoyed eating a frozen pizza from the grocery store more than this overpriced slab of cardboard crust with not enough sauce or cheese

Date: a month ago

Review №20

Rating: 5

This is the best pizza. Try the one that has the hot honey on it. It is divine.

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 1

table was filthy, my sons glass had rings all over it. waiter was aloof. had to flag down other witress. not recommended. photos were before food. pizza was meh.

Date: a month ago

Review №23

Rating: 5

Visiting with family. The pizza was so good we finished 2

Date: 2 months ago

Review №24

Rating: 1

I dined here this evening, 27 July, and the experience here was absolutely terrible. This location was extremely cramped and doesn t make for a good atmosphere. Starting with the two young girls up front, they seemed to be completely incompetent. As far as the food, the pizza was less than satisfactory, and is not what I ve been accustomed to from Grimaldi s. The crust was chewy and had an unfavorable taste, the pizza was overly sauced, and it had a different flavor profile than what I m used to with Grimaldi s. Zero stars for the pizza. The Caesar salad wasn t worth getting ever again. I hope this isn t Grimaldi s new standard. The visit here was a complete disappointment and I won t be returning again. I m very disappointed with this location - I hope the other locations in DFW aren t this bad.

Date: 2 months ago

Review №25

Rating: 1

The waiter was a joke. she can only apologize million times after forgetting our orders . Also, she never stops and replies. She talks while walking. She does it to other tables too. Food was good. What a bad souvenir.

Date: 2 months ago

Review №26

Rating: 5

If you havent had Grimaldis pizza, make the trip. They use old world pepperoni and Buffalo mozzarella. They have modified their water system to mimic Brooklyn tap water so they can perfectly emulate that delectable Brooklyn crust. They use coal-fired ovens. Maybe I should have started with that. Its hard to beat this pizza. Its also a great place to dine in, with the ambiance of fine dining. I highly recommend!

Date: 2 months ago

Review №27

Rating: 4

Date: 2 months ago

Review №28

Rating: 2

We had been in other Grimaldi s locations and we always come back because pizzas are excelent but yesterday s pizza was pretty bad, we ordered the proccuito one and it seemed didn t had any cheese at all and just a few proccuito. Server was very kind and we didn t ask for anything but she offered a discount. I hope they really check on the quality of the pizzas they are serving.

Date: 2 months ago

Review №29

Rating: 3

Good pizza but our order is almost never right.

Date: 2 months ago

Review №30

Rating: 5

Love the pizza here. The workers are a delight!

Date: 2 months ago

Review №31

Rating: 4

Date: 2 months ago

Review №32

Rating: 4

We love to come here for a quick bite. Cesar salad, drink, and a slice of pizza for less than $12 during lunch cant be beat.

Date: 2 months ago

Review №33

Rating: 5

Excellent pizza and good service in a pleasant atmosphere.

Date: 2 months ago

Review №34

Rating: 1

Dont buy gift cards from this place, ever. I bought a promo last year (buy $75 in gc and get a $20 promo). Now, they wont accept the main gift card I bought (from this exact location) and the promo card had an expiration date. The manager on duty told me to go call corporate instead of trying to actually help me in any way. Way to go yall.

Date: 2 months ago

Review №35

Rating: 5

Love it

Date: 2 months ago

Review №36

Rating: 1

Weve been regulars at Grimaldis Pizzeria at the Allen and other locations for many years. Yesterday, we visited Grimaldis to celebrate our 10-year wedding anniversary a place that holds special memories since its where I proposed to my wife. Grimaldis Pizzeria has always had a special place in our hearts. Weve cherished the robust flavors in every slice and admired the way their brick fire oven crisps the dough. However, our experience last night was disappointing. There were a couple of issues that stood out to us: Firstly, the pizza tasted unusually bitter and lacked its usual depth. We wondered if there had been a change in the tomato sauce supplier or other things. Secondly, while parts of the pizza were nicely toasted, the crust toward the middle was overly soggy, suggesting uneven cooking. When we mentioned these concerns to the wait staff, they seemed unaware of any recent changes in the kitchen. Its unfortunate to see a decline in the quality of our favorite pizza. We hope the management team will investigate these issues. Thank you.

Date: 2 months ago

Review №37

Rating: 5

Date: 2 months ago

Review №38

Rating: 5

Date: 3 months ago

Review №39

Rating: 5

Gave me good flashbacks of Brooklyn

Date: 3 months ago

Review №40

Rating: 1

I used to go to this place, but today I was very disappointed with the quality and taste of the pizza... Why has it changed like this? The amount of toppings is too small, and the bread area outside the pizza with nothing on it is too wide.

Date: 3 months ago

Review №41

Rating: 4

The pizzas are really good, but except for pizzas, there is no other choices. Service are quick, we went there on Sat. night for 6 people, they told us wait is about 1 hr, but only took 30 mins wait. We ordered two appetizers and 3 large pizzas.

Date: 3 months ago

Review №42

Rating: 3

Did not care for the pizza.

Date: 3 months ago

Review №43

Rating: 2

Went here on a Saturday evening with friends and to enjoy the music at Waters Creek. First visit to Grimaldis ever. Waited about 20 mins for a table for 4 which wasnt too bad. Ordered Grimaldis house salad with no tomatoes and a 12 inch traditional with pepperoni and Italian sausage. Got the Grimaldis salad but no olives as the menu indicated it would be served with. Pizza was OK. I was disappointed in the skimpy toppings. Not a lot of flavor either. Server was very slow and we had to ask for things multiple times (water, refills on drinks, etc.) All of us ordered small 12 pizzas and they all came out at different times instead of together. Had to ask for the check 2x. When she finally brought it out, she hadnt split it into 4 separate checks as requested. So she went back to split it -- 20 mins later she comes back out and its still wrong. Beyond frustrated at the over 90 minute dinner due to slow service. I will not go back nor will I try any other location. The food just isnt good enough to give it another chance.

Date: 3 months ago

Review №44

Rating: 5

This Grimaldis is located at Watters Village shopping center. We ordered the 16 pizza with pepperoni, Italian sausage and olives which came out with a nice crispy crust - a little too crispy, though, compared to other Grimaldis we visited in the past.

Date: 3 months ago

Review №45

Rating: 5

Fantastic pizza dont miss it

Date: 3 months ago

Review №46

Rating: 5

Date: 3 months ago

Review №47

Rating: 5

I met the manager at Grimaldis pizzeria Emily and she was awesome in setting up a reservation for me and my crew! Most definitely one of my top places to eat at and visit in the Dallas metroplex

Date: 3 months ago

Review №48

Rating: 1

Twice we ve gone to the Allen location only to be told they have to shut down the ovens and add more coal so we really won t be able to eat there. Ok, I get it, but maybe advertise that you don t serve food during that time each day. It was only on our second visit that we were told that the ovens are shut down daily during this time period. Ugh!

Date: 3 months ago

Review №49

Rating: 5

Not sure why this doesn t have better reviews. It was excellent!!! Good drinks, pizza, and salad. Decent prices as well! Busy, yes, but still efficient and great.

Date: 3 months ago

Review №50

Rating: 5

This place is great for eating, speaking, and drinking wine.

Date: 3 months ago

Review №51

Rating: 5

Date: 4 months ago

Review №52

Rating: 5

Date: 4 months ago

Review №53

Rating: 5

Date: 4 months ago

Review №54

Rating: 5

Love this place! Finally good pizza in TX (besides Blaze). Even the Caesar Salad is sooo good! Dre our server is always outstanding! Friendly hostess & great atmosphere! Did I mention I love this place!

Date: 4 months ago

Review №55

Rating: 1

We picked up 2 18 inch pizzas for a graduation celebration and it cost 66 dollars plus tip, and they were not edible. Bottom was burnt, it was probably the worst pizza Ive ever had. Gristle in the meatballs. Gross just gross. One pizza was considerably smaller.

Date: 4 months ago

Review №56

Rating: 5

Pizza was very good. Dietary restrictions: Vegetarian, pizza was ordered without meat Food : 5/5 |

Date: 5 months ago

Review №57

Rating: 5

While it can be loud inside, this place has some great pizza! If you can get patio seating, there are great views!

Date: 5 months ago

Review №58

Rating: 5

Jonathan was our server he was very efficient and polite. My family will be back

Date: 5 months ago

Review №59

Rating: 5

I love the patio and the pizza was delicious

Date: 5 months ago

Review №60

Rating: 4

Date: 5 months ago

Review №61

Rating: 5

Date: 5 months ago

Review №62

Rating: 5

Marissa is amazing. She provided the best customer experience and bar tending skills. No cap! We will be back.

Date: 5 months ago

Review №63

Rating: 1

Food was great as always but unfortunately the attitude of the waitress Danielle was awful, it seems like speaking spanish bothered her so much that she started mumble thinks bout spanish people. Definitely will call to complain directly to the manager.

Date: 5 months ago

Review №64

Rating: 5

Excellent pizza especially anchovies

Date: 6 months ago

Review №65

Rating: 5

I love Grimaldis! I cant believe this is my first time eating here. It is absolutely delicious, the atmosphere is great with the old-time music and rat pack decor. Pictures of Sinatra and Marilyn on the walls. Its just a really great place for some fabulous Italian food. Super chill place to just hang out. Their pizza is to die for. The water... straight from New York. Their cheesecake of the month, churro, was so good I had to bring a slice home with me. Highly recommend going here! The pepperoni and ricotta pizza was insane! Emily was our server and she did amazing! We went with her recommendation on which cheesecake to try and all I can say is omg... So delicious! Thanks Emily for the great service and thank you Grimaldis for the incredible food!

Date: 6 months ago

Review №66

Rating: 5

Good friends, great pizza and salad. The wait staff took great care of us!

Date: 6 months ago

Review №67

Rating: 5

Date: 6 months ago

Review №68

Rating: 5

Date: 6 months ago

Review №69

Rating: 1

Pizza delivered by Uber Eats was cold, had to reheat it. Toppings very burnt. Nothing like eating burnt crust! Inedible.

Date: 6 months ago

Review №70

Rating: 1

waited an hour for food in total. me and everyone else in line was told a twenty minute wait while the restaurant was filled with empty tables. the mediocre room temperature pizza was not worth waiting an hour for.

Date: 6 months ago

Review №71

Rating: 5

The restaurant is usually full and crowded. Beer and wine served here. Best pizza in the area. Convenient location inside Allen shopping and food center. Serve while it is hot and taste good. Probably have to wait outside before the busy staff tries to locate a table for your seat. Family dinning. Next to a beautiful playground for the kids. Limited parking

Date: 6 months ago

Review №72

Rating: 2

Updated this, went here for the first time in a few years after moving out of the area and had an all around bad experience. Staff was clearly overwhelmed which lead to slow service, and our appetizer salad arriving with the first pizza which we ordered 20 minutes later . The pizza itself was the most disappointing part, the crust was clearly lacking enough salt and was bland and tasteless and the distribution of the sauce and cheese was wildly inconsistent. The late salad itself was good so there was that.

Date: 6 months ago

Review №73

Rating: 5

Date: 6 months ago

Review №74

Rating: 4

I got the largest pizza they offer. I did sausage, mushroom and grilled chicken as my toppings. It was good for a freshly, straight out the oven, homemade pizza! The cheese was freshly cut, the sauce was homemade, and the topics were hand sliced! If you re the type of person to like pizza from Pizza Hut or Domino s, this is not the place for you. But if you like fresh and healthy this is definitely what you re looking for! Also, on top of the pizza being good, the atmosphere and the service was great! I personally won t be back as it s not the type of pizza I long for, but I will recommend it to my friends and family! Additionally I want to add that they have a rewards program and after sign up you get a free starter with your meal, which I did bread with fresh mozzarella, salami, olives, etc. and for it being the first time I ve ever had something like that, I d give it a 3/5! Overall, great pizza place!!

Date: 6 months ago

Review №75

Rating: 3

Pizza was not hot when it arrived at our table. I heard the couple next to us say the same thing to the waitress. Her response was that the oven was hot, so I didnt bother to say the same thing to her. We ate on the patio; however, the main dining area was filthy, and most tables still had lunch rush trash and dirty dishes on them. The main dining area also smelled like a cleaning solution.

Date: 6 months ago

Review №76

Rating: 1

For how much New Yorkers always trip out and rave about this place it s incredibly overpriced and incredibly mid. It s basically 2000 s Mall Pizza but at like 3-4x the price

Date: 6 months ago

Review №77

Rating: 4

Date: 6 months ago

Review №78

Rating: 5

Date: 6 months ago

Review №79

Rating: 5

Has absolutely great pizza. The coal fired oven, coupled with a thin pizza crust does make something really close to a great New York style pizza. This place does get rather crowded, but the pizza is best fresh out of the oven, so dine in if possible. The wine pairings for the various pizzas are also wonderful for a total dining experience.

Date: 7 months ago

Review №80

Rating: 1

Date: 7 months ago

Review №81

Rating: 1

02/24/24: I decided to give this place one last chance and I received a deformed pie, a salad with 5 croutons and no forks, napkins, cheese or chili flakes with my order. Never coming back here. -------- This location has been going down hill. I didnt want to leave a review but this is the third time we have a weird or poor experience. We walked in because we wanted to put in an order to go. We were told that they couldnt make pizza until 4 pm because they were in stoking. Between poorly made pizza, cold orders and now this, we wont be coming back anytime soon. -To add, I do understand grills and wood-fired ovens have a stoking time... Which usually happens at the beginning of the shift, and wood and coals are added as needed to keep the fire going. Its a little strange to me that this would be done in the middle of the day when the restaurant is already open.

Date: 7 months ago

Review №82

Rating: 5

Date: 7 months ago

Review №83

Rating: 5

Date: 7 months ago

Review №84

Rating: 1

Their back of house is absolutely disgusting. They put their floor mats through the same dishwasher as their dishes. They have also been religiously discriminating against their catholic employees. You pay $30 for a pizza that is always either wrong or so burnt that the crust crumbles in your hands. They also never cut the slices even or all the way through. They have at least 10 managers and yet only 2 of them actually know what they are doing. The waitresses and host are nice though.

Date: 7 months ago

Review №85

Rating: 5

Date: 7 months ago

Review №86

Rating: 5

Date: 7 months ago

Review №87

Rating: 5

Date: 7 months ago

Review №88

Rating: 4

So I hate giving anything less than a 5 star review but the pizza was so sloppy and wet it just fell. Toppings were cut small like it was Dominos. Plus table was tight and had to eat with a pizza pan in my personal space. I much rather go to NY pizza and pints, they blow this place away.

Date: 7 months ago

Review №89

Rating: 4

Yummy pizza. I usually get the Brooklyn style.

Date: 7 months ago

Review №90

Rating: 5

Like the vibe. The pizza is like the one we had in New York. As all of u know, fresh hot from oven pizza is the best. The pizza is excellent so as their service. Like that area too. Even the wait time was 15 mins, but worth the wait. Will visit again.

Date: 8 months ago

Review №91

Rating: 5

Date: 8 months ago

Review №92

Rating: 5

Great F in food. This is why I love the US. Insane food at a random restaurant. Wild.

Date: 8 months ago

Review №93

Rating: 5

The entire experience was amazing. Jack was great. He was the bartender, the runner, the waiter, and saw him also working as a host. He was very professional and didn t look bothered with all the people coming into the restaurant. We had a pizza and caesar salad which was pretty good. Recommended dishes

Date: 8 months ago

Review №94

Rating: 5

Simply, fast service, good new york style pizza (but dont compare it to actual nyc pizza it is not the same) decent price for a pie. Parking can be challenging but okish for lunch.

Date: 8 months ago

Review №95

Rating: 4

Delicious pizza. Family friendly. Nice staff. Parking was a headache though. Kid-friendliness: Took my kid here for lunch before a movie. She loved the food. The casual setting is perfect for families. Food : 5/5 |

Date: 8 months ago

Review №96

Rating: 5

Great place! Did you know Frank Sinatra loved the NY location? We love Grimaldi s pizza and the allen location is delicious.

Date: 8 months ago

Review №97

Rating: 4

We had a great time spending time with family. The pizzas are huge. We had an awesome waitress. Kept our drinks refilled and always asked if we needed anything. Loved my lemonade. We will definitely be going back. We had one hiccup. That s the reason for the four stars. Our 3 pizza came out burn around the edges.our waitress offered to return it.. we hate wasting food, so we just kept it . Tore off the crust . But everything else was great . Kid-friendliness: Plenty of room

Date: 8 months ago

Review №98

Rating: 5

We love Grimaldis! Excellent service and the food is delicious!

Date: 8 months ago

Review №99

Rating: 3

This place gets a lot of hype, I do not understand why... our pizza (Brooklyn Bridge) came out cold and did not have any undercarriage whatsoever, so it was mushy/floppy. We ordered a smaller pizza (Quattro Cheese) and it was an improvement but soaked in olive oil, so thats what the pizza tasted like. This was after lunch, but before dinner, there were only four tables being serviced, not busy at all. This is the third time Ive been here and we only came because we had gift cards... I told my fiance, if you gave me a choice between Cicis pizza and Grimaldi, it would be Cicis by a landslide... I dont doubt that Grimaldi has quality ingredients, I believe they do, but if the end product is subpar, it doesnt matter. Its a bummer because I love pizza and I want this place to be good, but we get disappointed everytime.

Date: 8 months ago

Review №100

Rating: 5

Date: 8 months ago

Review №101

Rating: 5

Date: 9 months ago

Review №102

Rating: 1

Date: 9 months ago

Review №103

Rating: 3

It feel like Grimaldis is going downhill a bit. The service was slow, we waited a God 10-15 without a server checking in with us, and I finally had to go ask a server to send someone over to get us started. Later, when our pizza came out (we could see the kitchen from our table) it sat there for a solid 5+ mins before they even cut it, and another few mins after that before it made it to our table. It literally was about the temperature of a slight ly late delivery pizza by the time we got it, which is not at all what one should expect or accept from a top-tier pizza place like Grimaldis, where youre paying a premium for some of the best pizza around. They need to up their game again if theyre gonna continue to be a go-to place for family events and such, at least for my family.

Date: 9 months ago

Review №104

Rating: 4

My order was wrong but that s not the end all tell all. They did their best to make it right and I commend that. Great place to take the family.

Date: 9 months ago

Review №105

Rating: 1

Horrible service, horrible experience. Over priced and very uncomfortable

Date: 9 months ago

Review №106

Rating: 1

Terrible service! All of the employees are never helpful and are extremely rude!

Date: 9 months ago

Review №107

Rating: 2

I constantly received the weirdest service from this location. Today, for example, I called around two and was told the pizza oven was going to get cleaned and wouldn t be available until 4pm. I said ok no problem I will call back at 4pm. I place my order but ten minutes later I m told sorry pizza won t be available until 5:30 our PIZZA CHEF won t be in until 5pm. This is just todays example but this is the sort of stuff I constantly deal with this establishment.

Date: 9 months ago

Review №108

Rating: 1

This place is absolutely horrible. My to-go order took an hour and a a half to get ready. I was told by the manager repeatedly that my order was minutes out . He failed to mention that it would be 5 minutes times 60 which equals the correct time of me getting my order. The food is always delicious but the service tonight was a complete nightmare. By the time I got home, my food was cold to add insult to injury. Do better guys!!

Date: 9 months ago

Review №109

Rating: 5

Date: 9 months ago

Review №110

Rating: 3

The bartender who took our order was friendly and helpful. Our order was ready in about 20 minutes. The crust and toppings in the pizza were good, but the cheese was lacking. Great service, more cheese, please.

Date: 9 months ago

Review №111

Rating: 5

Outstanding food! Incredible service! Best Italian food I have ever had. There s always a wait but it s worth it!!

Date: 9 months ago

Review №112

Rating: 1

Tonight !! Worst customer service ever. After 1 hour and 10 minutes wait. No pizza. I told her that we are leaving, She just said: Ok. Never more in this place.

Date: 9 months ago

Review №113

Rating: 5

Some great wood fires pizza. I was worried it was going to be a chunky sauce but it was perfectly smooth and excellently spread with generous toppings.

Date: 9 months ago

Review №114

Rating: 1

You will be hard pressed to find a better pizza, the crust is always cooked to perfection and the toppings are so fresh. The atmosphere is always pleasant and relaxing. The star rating was changed after our last visit.

Date: 9 months ago

Review №115

Rating: 1

Rude and terrible service. Way over priced for the quality of food!

Date: 9 months ago

Review №116

Rating: 4

Stopped here early on Sunday thinking we would beat the crowd and we were wrong. The service was slow today. Got our drink orders quickly but it took quite awhile to get a salad and even longer still to receive the pizza. Our table cloth was dirty. We watched people at another table pull a lemon wedge out from under their table cloth plus some other remnants of food. Later we saw that they just flip the tablecloth s after a customer leaves which meant our tablecloth s had not been changed since the night before. The food was good but the lack of cleanliness will probably mean we won t be back.

Date: 9 months ago

Review №117

Rating: 5

Date: 10 months ago

Review №118

Rating: 5

Best pizza in town! I wish they had better appetizer menu though Highly recommended A+ Food : 5/5

Date: 10 months ago

Review №119

Rating: 4

Great location in Watter s Creek, Allen Tx High quality pizza & salads are our goto meal ( though other items are on the menu ) Consistently good service Be prepared for restaurant to be busy- their secret is out Be prepared for above average $$ cost

Date: 10 months ago

Review №120

Rating: 2

Stopped by for a quick casual dinner and sat at the bar. We ordered a 16 inch pizza half mushroom, half sun dried tomato. There were perhaps a total of 5 mushroom pieces and the same amount of sun dried tomato s on the other side. The pizza was fairly tasteless and disappointing. The bartender apologized took off the charge for the mushrooms which was nice, but didn t really make up for the poor pizza.

Date: 10 months ago

Review №121

Rating: 2

My recent experience at Grimaldis was beyond disappointing. I love their Brooklyn Bridge pizza and had been looking forward to having it again. But alas... 1. There was no hostess for about 10 minutes after we (a friend and I) arrived, and when she did show up, she didnt bother to ask who had been waiting the longest and just went straight to the last two parties to arrive...one of them needing a table for 11. 2. The pizza I ordered was a favorite of mine from there, so I knew what to expect. I didnt get it. The bottom of the pizza was very charred, yet somehow simultaneously soggy. It had very little sausage or cheese and had random items thrown on it that didnt belong...an olive, a basil leaf, and a wayward mushroom (which Im allergic to btw). I ordered a large so I could bring some home to my husband...which brings me to point number three. 3. The tables are too close together. Wait staff struggles to get through and youre bumping into the person in the chair behind you because there is no room. Which is WHY I have to bring pizza home to my husband. He is in a wheelchair and this restaurant is NOT wheelchair friendly. On top of that, its very loud. Sometimes it was a struggle to hear my friend across the table. Service, food and atmosphere...all subpar. Nearly $40 for a large pizza, water and tip...definitely NOT worth it. At least I got to see a friend, though. There are local pizza spots with better pizzas, service and prices. I will stick with them.

Date: 10 months ago

Review №122

Rating: 1

Terrible the time for the service

Date: 10 months ago

Review №123

Rating: 5

Date: 10 months ago

Review №124

Rating: 1

We had a surreal experience here today. It started when we arrived. There was a couple in front of us. There was no hostess to be found. Several employees were standing around, talking, or on their phones, but no one addressed the four of us waiting to be seated. After ten minutes, a young woman who had been staring at us came to seat the other party and us. The restaurant was empty, but no one bothered to clean the tables. Several tables didn t even have a tablecloth. After a few minutes waiting for a server, the other table left without ordering. This should have been our clue to bail. We decided to stay. We ordered, and a few minutes later other people arrived and were seated. My salad came out, and the chicken was so dry and hard that it was inedible. I inquired about our pizza, since the table next to us received their pizza before us, even though they ordered ten minutes later. Ten minutes after that, our server finally realized a tall, blond server with long hair gave our pizza to another table. That table got the second pizza (the one they ordered) before we got our pizza. What a fiasco. This place has serious issues. Before we left we witnessed two other tables next to us receive the wrong pizza. Someone here lacks basic literacy skills.

Date: 10 months ago

Review №125

Rating: 4

Outstanding pizza, above average service. Sangria was overpriced for serving, but tasted good. Make sure to check your sales receipt before paying. Our server mixed ours up with another party who had a much larger meal. Food : 5/5 |

Date: 10 months ago

Review №126

Rating: 1

I recently had the unfortunate pleasure of dining at Grimaldis Pizza, and I cannot express enough how disappointed I am with the entire experience. From start to finish, it was a culinary catastrophe. Our order, a seemingly straightforward request for four pizzas, was somehow too much for the staff to handle. They managed to forget to input our order, leading to an agonizing hour-long wait. To add insult to injury, our drinks remained untouched and empty throughout the entire ordeal. When we mustered the courage to confront the staff about the excruciatingly slow service, their attitude was nothing short of appalling. Its as if they took pride in their incompetence, providing no sincere apology or attempt to rectify the situation. Even the managers intervention failed to salvage the situation. Not only did the compensation for our inconvenience fall far short of acceptable, but the managers dismissive attitude left a bitter taste in our mouths, figuratively and literally. In conclusion, Grimaldis Pizza has managed to create an unforgettable dining experience, though not in the way they might hope. From the neglectful service to the lackluster attempt at resolution, this establishment has lost a once-loyal customer. Save yourself the trouble and choose a pizza place that values its patrons and understands the basics of customer service. P.S. our dyed-blonde waiter was a coward who made a woman apologize for his incompetence.

Date: 10 months ago

Review №127

Rating: 1

We waited for over an hour to have 2 tiny pizzas served to us while we watched people get seated next to us 30 minutes after we sat down get served at the same time. With larger pizzas. Plus the pizza was somehow doughy on the top and burnt on the bottom. This pizza is nothing to write home about, service is abysmal, and its very loud, crowded, and not at all fun. We waited 30 minutes for a table, an hour and 15 minutes for the food, and half an hour for a check. Togo orders seem to have preference so if you enjoy this sub par pizza, I recommend ordering ahead and take it home where you will probably be able to hear yourself think.

Date: 10 months ago

Review №128

Rating: 5

Exquisite pizza and very good service. The place is beautiful

Date: 10 months ago

Review №129

Rating: 5

The coal-fired pizza steals the spotlight with its unique and enticing flavors. The crust, crisp and charred from the coal oven, sets the stage for a symphony of tastes. Whether you opt for a classic Margherita or an adventurous topping combination, each slice offers a delightful interplay of textures and a rich, smoky undertone that distinguishes it from the ordinary. Amidst the pizza and salad offerings, the addition of a bar featuring a selection of beer and wine enhances the overall atmosphere. It provides the perfect opportunity to pair your meal with a carefully chosen beverage, elevating the dining experience. The curated drink menu adds an extra layer of sophistication to the cozy and inviting ambiance. Notably, the inclusion of Pepsi in the beverage options brings a familiar and refreshing touch to the table. Parking: Theres a parking structure behind the shops.

Date: 10 months ago

Review №130

Rating: 3

Date: 10 months ago

Review №131

Rating: 1

This place has quite literally the worst service and wait times that I have ever experienced. We live close to the restaurant and have tried this location on three separate occasions during NON busy times! Still, I kid you not: we have consistently waited 45 minutes to an HOUR AND A HALF for mediocre, overpriced pizza every single time. The servers are unapologetic and generally just make you feel like they re annoyed at YOU for the fact that you re starving and waiting and waiting forever. The worst pizza place EVER. Period.

Date: 10 months ago

Review №132

Rating: 1

Overall food is okay, service okay, wait time is unacceptable. We were quite literally told every instance by our server that there is an additional food wait time due to online orders despite us being in-restaurant to order. We will not be back! If you are willing to wait 45 additional minutes to receive your order post request, please, enjoy!

Date: 10 months ago

Review №133

Rating: 5

Date: 10 months ago

Review №134

Rating: 4

Date: 10 months ago

Review №135

Rating: 1

The pizza is actually not bad but the service is horrible. I order a pizza for pickup and was told it would be ready in 80min, I come by 60min later and the attendant looks in the warmer and says it not ready even though I see it in the warmer. I tell her and she gets rude and says the promise time is 80min. I literally sat there and waited another 20min and then she took it out of the warmer and gave it to me.

Date: 10 months ago

Review №136

Rating: 1

Understaffed with Extremely rude server and burnt pizza. Riley was accompanied with another female server who seemed decent and kind. She began by ordering our food to another table number. Which as a previous bartender and server I understand happens when you re busy. She had two tables at the time however including ourselves. The other table happily took our food and instead of any apology or acknowledgement she (Riley) ignored us and had another kind server deal with our food. She then went over to the table that got our food and made jokes about them eating our dinner and how full they would be. Our pizza afterwards was thrown on the table with no other words while she continued to go back to the other table and laugh about their good-luck and fortune. Will not understand or care for low quality care while not being busy.

Date: 11 months ago

Review №137

Rating: 4

Better than the one in Dallas, minus 1 star for being so expensive.

Date: 11 months ago

Review №138

Rating: 5

Delicious salad and pizza for my hubby and I! We love grabbing a bite to eat and sitting outside to listen to live music in Watters Creek before going for a nice walk around the shopping center.

Date: 11 months ago

Review №139

Rating: 4

Great pizza, love the outdoor patio. Caesar salad was good. would recommend for take out too.

Date: 11 months ago

Review №140

Rating: 2

We have visited here a few times. The pizza us ok. The last visit we awful and we wont be back. We ordered a cheese pizza the pizza that came out was mostly sauce. I asked the server if this was normal he looked at the pizza and looked at us and said no I m sorry. Thankfully they comped the pizza. We sat outside this time. I had to ask for two tables to be cleared three times two different servers. No one wanted to do it. The reason I asked for the tables to be cleared is the sweet drinks and little food left out brought tons of flies. I asked if they could clear the tables in hopes it would help with the flies. I know there is only so much that can be done about flies. Our waiter finally cleared the tables himself after asking his co-workers multiple times. The service was great and so was our waiter. The food was terrible. We have tried three times and havent had a great experience. This place needs help. Leadership is weak and teamwork isnt a thing here.

Date: 11 months ago

Review №141

Rating: 5

Date: 11 months ago

Review №142

Rating: 5

Excellent as it always is

Date: 11 months ago

Review №143

Rating: 5

Love Grimaldis! Food and service are always top notch. I didnt know pizza could be this great!

Date: 11 months ago

Review №144

Rating: 5

The food was amazing, the service was good but could have been better. The atmosphere was really cool, too. You can watch them make the pizzas tossing the dough in the air. When you walk in the restaurant it smells amazing. If youre hungry walking in youll be even hungrier smelling such amazing food until yours shows up at the table.

Date: 11 months ago

Review №145

Rating: 1

Words cannot describe how awful the service and attitude of the staff here. Disgusting beyond measure Ten minutes and they cant even get you a glass of water

Date: 11 months ago

Review №146

Rating: 1

Date: 11 months ago

Review №147

Rating: 4

Great crew,pizza was good,but can taste coal vs. Wood

Date: 11 months ago

Review №148

Rating: 5

Went on a Sat night and it looked pretty busy but to our surprise, we were seated fairly quickly. Sat down and were greated my Marisa, our server. She was amazing and had great recommendations. She even made us a secret dipping sauce for our pizza and we LOVED it! This was our first time and the pizza was on point! Will definitely return and ask for Marisa!

Date: 11 months ago

Review №149

Rating: 4

Date: 11 months ago

Review №150

Rating: 1

To go order on a Friday evening, it s coal brick oven but dont know why it has to be this burnt!!!

Date: 11 months ago

Review №151

Rating: 5

Great pizza and drinks.

Date: a year ago

Review №152

Rating: 1

Placed an order 6 hours in advance and they still got it wrong.

Date: a year ago

Review №153

Rating: 4

Date: a year ago

Review №154

Rating: 4

I went there on the recommendation of a friend who lived in New York. It was delicious.

Date: a year ago

Review №155

Rating: 3

Date: a year ago

Review №156

Rating: 5

Best brick oven pizza in DFW.

Date: a year ago

Review №157

Rating: 5

Its the thin crust and fresh ingredients for me!

Date: a year ago

Review №158

Rating: 5

Our new place to go for pizza.

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 4

Good pizza and delicious desserts. Splinter recommended.

Date: a year ago

Review №161

Rating: 5

The best service and food we have had in AGES!!! The staff was awesome, especially the kitchen Mickala and our waiter Nicklas!

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 2

Ordered delivery and pizza was so soaked it fell apart and stuck to the box! What happened?? Inedible

Date: a year ago

Review №165

Rating: 5

Incredibly good!!!

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 4

The pizza and salad are always on point! The crust is chewy and the toppings are delicious. The pick up system always feels like a bit of a mess though, probably just because they re always so busy. That s the only reason I gave them 4 stars. I haven t dined there yet.

Date: a year ago

Review №168

Rating: 4

Food was good. Service was not. Waitress was inefficient to put it lightly. More than a few other costumers arrived later ate and left before our food even arrived.

Date: a year ago

Review №169

Rating: 1

BEWARE TAKEN ADVANTAGE OF. I ordered one 16 pizza. It was half/half of their signature pizzas. It was half their signature prosciutto arugula (normally $29 for a full 16 ) and half of their signature Brooklyn (normally $28 for a full 16 ). They charged me $41 for a 16 pizza!! $41! Claimed that because I did a half and half that they had to charge the $29 for the prosciutto plus $12 extra dollars for the other toppings. Even though there was only half of each. If that is how they operate their business then their servers need to clarify that UPFRONT. It is extremely unethical to be charged that for a 16 pizza, thinking at most I was going to be charged the $29 because one half was the more expensive pizza. Will not be going back. Pizza was not even that good to warrant $41.

Date: a year ago

Review №170

Rating: 3

Friendly stuff and good vibes but the pizza is little bit greasy. We were served by JAC very nice and professional captain. Recommended Food

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 5

Great Pizza Kid-friendliness: Lots of families Food : 5/5 |

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Pizza is super excellent! Thin crispy tasty crust, unbelievable tomato sauce, tremendus sausage Parking: Narrow street, limited spaces in garage

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 1

Ordered online for delivery, arrived in time. Pizza wasn t ready. Was said to wait 45 minutes more. Drove here again to pick it up. No compensation or even excuse from the restaurant. Pizza was ok though

Date: a year ago

Review №178

Rating: 3

I ve been going to Grimaldi s for years and have always loved the pizza and staff. However, my last visit left a sour taste. There were 3 hostesses at the front giggling and gossiping and even taken photos on the tablet they re supposed to use for seating. Instead of doing their jobs and finding us a table a server walked up to them concerned about the amount of time we had been waiting. There were multiple tables visually empty in the main dining room, and when asked about empty tables we were told that we had to wait for plates to be set down. I believe this last experience was a poor representation of my usual visit to Grimaldi s and I hope it s better in the future.

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

Once again the food was fantastic! Unfortunately our server was not as incredible as previous servers. She wasnt horrible, just not quite on the ball. In all fairness she was probably a bit overwhelmed. Anyways, that wont stop us from going again, because their food is Oh so frickin good!

Date: a year ago

Review №181

Rating: 5

Good place for pizza, salads, and drinks.

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 5

Great pizza.

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

We enjoyed the food, but service was not the best tonight and the wait was very long for a weeknight Vegetarian options: We LOVED the spinach calzones

Date: a year ago

Review №186

Rating: 5

Great oven pizzas and amazing crew.. kids love it their a huge 16 pizzas Vegetarian options: They have veggie pizza Parking: Lots available with shot walking distance to the restaurant Kid-friendliness: Kids love it as it s patio looks at the watters creek kids public play area Wheelchair accessibility: Accessible

Date: a year ago

Review №187

Rating: 3

Fun atmosphere with red checkered table cloths and wine bottles turned to into chandeliers. Service was prompt and attentive but not over kill. Loved Jack s witty personality and charm. A little disappointed in the pizza as it was not hot and the over all pizza was room temperature. The crust had a great flavor as well as the olive oil.

Date: a year ago

Review №188

Rating: 2

It could be better. But it isnt. Training, I think is the main issue. No consistency.

Date: a year ago

Review №189

Rating: 3

Date: a year ago

Review №190

Rating: 2

The pizza crust was limp and soggy. It wasn t cut well at all. The flavor of the sauce was great so it could gave been really good but overall I felt really dissatisfied. The onions on the pizza were still basically raw. Forty dollars not well spent.

Date: a year ago

Review №191

Rating: 5

Delicious artisan oven-baked pizza if you ask, they will give your little ones some dough to play with.

Date: a year ago

Review №192

Rating: 5

Dont go in the middle of the afternoon as the oven was down for cleaning. Dont know if they do this every day or not. Its always great pizza and service. Salads huge!

Date: a year ago

Review №193

Rating: 1

Takes 2-3 hours to get a take out pizza. This happens every time we order, not a 1 off issue.

Date: a year ago

Review №194

Rating: 5

A physical disabled Friend celebrated bday there..never rushed to leave .it was the best pizza..rare to find wood baked & Glutten free!salad was good too! Food

Date: a year ago

Review №195

Rating: 5

Delicious coal fired thin crust pizza. Value leaves a little too be desired but at least it tasted great

Date: a year ago

Review №196

Rating: 5

Pizza is good as always, service is great. Will be coming back and definitely recommending this as the go to pizza place!

Date: a year ago

Review №197

Rating: 5

Try the garden pesto pizza. An absolute must!!

Date: a year ago

Review №198

Rating: 1

We had a fairly large party but we had no idea that it would take nearly 2 hours to receive our orders. I d understand more so if it was busy but that definitely was not the case. If we were at the least warned beforehand we could have considered other dining options or would have no little to no room to complain regarding what was to come. Why not provide the courtesy of notifying us that your establishment is incapable of accommodating our party in a timely manner? Why could our orders not be served at even nearly the same time? Why did our party have to eat one section at a time? Why not let us eat together? Was this one time dining experience worth sacrificing our future patronage? Anyways, our waiter was great though. Clean your ceilings.

Date: a year ago

Review №199

Rating: 2

No a/c otherwise the food was good

Date: a year ago

Review №200

Rating: 2

Used to be very good before COVID but the last 2 times we ordered it has been disappointing. $54 for a salad and a large pizza, you would expect quality but it is not the case anymore

Date: a year ago