The Lofts at Watters Creek Apartments

Review №1

Rating: 5

I visited the property when looking for a new home and loved what I saw. Noah was knowledgeable and helped answer any and all questions I had about the property and surrounding area.

Date: 6 hours ago

Review №2

Rating: 5

Noah was very nice and helpful and it was a wonderful property! The shops around the building were very convenient, overall great place!!

Date: a day ago

Review №3

Rating: 5

I visited the property, Noah was friendly and helpful. I would recommend the lofts to anyone looking for a new home

Date: a day ago

Review №4

Rating: 5

Noah took the time to explain all amenities and make sure I had no further questions. This apartment is such a good location to live at and has an even better team that is happy to answer all my questions and make sure I m happy and comfortable.

Date: a day ago

Review №5

Rating: 5

Did a tour with Noah. Service was excellent and he did a great job of showing me around.

Date: a day ago

Review №6

Rating: 1

Living here has been a disappointing experience for multiple reasons. Management never disclosed the hidden fees, including a mandatory trash service that alone can cost you $65 or more! There are other surprise charges too. It s almost like each bill is a surprise. The amenities, like the pool, were unavailable all summer, making them useless. Elevators won t work during peak hours. Common areas, once offering basic services like printing, have been stripped down, and theres no security front doors and common spaces are open 24/7. These common areas are now flooded and constantly occupiedby the same people using them as their personal office, making it sound like a support center all the time. Their loud conversations can even be heard in the gym. Speaking of the gym, most machines are broken and poorly maintained. Its also concerning that some residents, workout in flip-flops while talking loudly on the phone, posing a serious safety hazard. The apartment itself is very old and poorly maintained, with appliances breaking down regularly and needing replacement. They also have noise problem as walls or not insulated so you will hear everything that your neighbor does! Unfortunately, management seems uninterested in addressing these issues, and I m sure they ll respond to this with their usual boilerplate message. I would strongly recommend looking elsewhere.

Date: 2 weeks ago

Review №7

Rating: 5

I ve been living here for a while and every time I needed something get done all the staff was so interested and answered all my questions immediately. Special thanks to Taylor she is always super attentive.

Date: 2 weeks ago

Review №8

Rating: 5

The leasing manager Taylor is absolutely awesome here. She goes above and beyond to make sure that all residents have their needs met and always leave her office with a smile on their face. I have lived here for three years now and love it.

Date: 2 weeks ago

Review №9

Rating: 2

This is not the place it once was. There is always an elevator not working. The pool is not ready till July...some years later. Trash pickup is iffy and if you look at your bill there is multiple trash charges. Do Not live on the second floor, the plumbing on that floor is bad and you will get backup from the three floors above you.

Date: 3 weeks ago

Review №10

Rating: 5

I moved in about a week and a half ago. Except for the actual move, the experience was pleasant and painless. Barbara and Noah were helpful when I came in for a tour and got me all the details. Brandon has been fantastic getting me through the process made made sure everything went smoothly. The maintenance guys were on the spot with a couple issues that needed addressing once I got moved in and did a great job. Im back in the gym for the first time since before Covid taking advantage of the workout facilities. Ive also been by the pool a couple of times to catch some rays. The pool at my building (V) isnt as big as the one by the leasing office, but Im not training for the Olympics. Just looking to cool off. The shops and restaurants here in Watters Creek are all top notch and within walking distance. Lion & Crown my be the best Irish food in the Dallas area. Plus, they have Guinness on tap! Heres to hoping the next 12 months go as well.

Date: 3 weeks ago

Review №11

Rating: 5

Great apt complex in a fabulous area walking distance to Kendra Scott ,Victoria secret, Sephora , restaurants ,a park ,and a walking trail . The staff was warm but the most impressive was Taylor Abbruzese who was so sweet, informative and inviting that when my lease is up , I ll probably go there. Def look into living there If you want to live in the Allen area close to 75 .

Date: 4 weeks ago

Review №12

Rating: 1

No one ever answers the phone.. smh

Date: a month ago

Review №13

Rating: 5

Taylor was very knowledgeable and was a pleasure to work with. Her knowledge of the property helped me pick my perfect apartment.

Date: a month ago

Review №14

Rating: 5

Taylor A. was extremely helpful when looking for an apartment! She listened to what was important to me and knew all the answers to my questions! I highly recommend her!!

Date: a month ago

Review №15

Rating: 5

The maintenance team at The Lofts is second to none! Under the leadership of Mr. James Ray, the team is intentional about providing great customer service! They respond quickly and work hard to meet client needs in the most convenient and timely manner possible!

Date: a month ago

Review №16

Rating: 5

Ive been looking to move in the area near Plano. So Ive been checking out apartments and calling in the nearby area. The Lofts at Watters Creek popped up and gave them a call. Brandon really helped me out with all the questions I had! Really nice, helpful conversation. I always appreciate and love great customer service, so wanted to give him a shoutout with this team!

Date: a month ago

Review №17

Rating: 5

Brandon is always helpful when I call the office!

Date: a month ago

Review №18

Rating: 5

We stopped at this place over the weekend. Met with Brandon. He is so polite, very helpful, and quick with the all the information I needed to know!

Date: a month ago

Review №19

Rating: 5

We visited the Lofts at Watters Creek Apartments and were very impressed with the location and the apartments themselves. We met with Brandon and he was very helpful and knowledgeable of the layout and what we were interested in. Thanks for everything,

Date: a month ago

Review №20

Rating: 5

Brandon has gone above and beyond every time we ve spoken to him! From the leasing process, to moving in, to anything that comes up as a resident, he is always helpful and pleasant to speak with. Love the community as well!!

Date: a month ago

Review №21

Rating: 5

Mariah has been super helpful with answering questions!

Date: a month ago

Review №22

Rating: 5

I am in the process of working with Mariah B. and so far my experience has been wonderful. They have been very attentive to my needs and preferences, and have been quick to respond to any questions I have had. Although, my lease doesn t end until October she has helped me decide what I like at the Lofts! I appreciate her professionalism and friendly demeanor, and I am confident that she will help me find the perfect place to call home.

Date: a month ago

Review №23

Rating: 5

Excellent apartments in the best location

Date: a month ago

Review №24

Rating: 5

Great amenities and a great location. The clubhouse and gym are really a nice feature. Apartment is spacious with a big living room and bathroom. Kitchen is as nice as any Ive seen.

Date: a month ago

Review №25

Rating: 5

Had a good call with Brandon Stewart. He was very informative and answered all my questions. looking forward to our visit soon.

Date: a month ago

Review №26

Rating: 5

Brandon was so helpful and knowledgeable about the properly AND amenities. You could tell he wants all the residents to feel comfortable living there!

Date: a month ago

Review №27

Rating: 1

The pool has not been functional again this year. It is after the 4th of July and the staff at The lofts of Watters Creek cant seem to coordinate getting the pool taking care of... Heres a recent photo of the p building pool. If you like laying by the pool or swimming in the pool you have no option but a kiddie pool by The V building. My grandsons aged 13 and 15 do not even want to go to the V building pool. You cant even lay by the P building pool, because its not been okayed by the city which makes me wonder how many times theyve slipped under the rail. Im sure there are much better options which Im going to pursue then lofts at the watters Creek.

Date: 2 months ago

Review №28

Rating: 1

These people never gave me my deposit money back when my contract ended. They kept telling me for approximately 3 months that they had already sent it and despite having told them multiple times that I had not received it, they never bothered to send it. Money does not grow on trees.

Date: 3 months ago

Review №29

Rating: 5

Casually walking by and decided to tour. I am ready to move in from just the small encounter I had with Mariah! Amazing customer service, friendly and super helpful. Hands down the best experience I ve had in any apartment complex so i applied right away. Very excited to move in and be part of this beautiful community. Thank you Mariah for helping me find my future home!

Date: 4 months ago

Review №30

Rating: 2

I was a prospective resident who did my best to schedule a tour. I got the run around, got rescheduled to a time without even being asked if it worked and when I tried to contact them repeatedly to change the tour, I never even heard back. Very disappointing. With so many properties around there you think they would try harder.

Date: 4 months ago

Review №31

Rating: 5

Date: 4 months ago

Review №32

Rating: 5

STUNNING COMMUNITY!! Taylor ensures each resident and potential residents feel welcome and at home. The whole office team meets you with a great big smile on their face. James keeps the community running top notch and pays great attention to detail on each unit. Topped with excellent food and shopping all around, Lofts at Watters Creek is the best place to call home!

Date: 4 months ago

Review №33

Rating: 5

Thank you for touring me Around and being so helpful Mariah I really appreciate it!

Date: 4 months ago

Review №34

Rating: 5

This is great property. Everything is right at your fingertips here. Shopping, eating all of it. Everytime I go into the leasing office, Taylor is extremely friendly and welcoming. James is an outstanding guy, the maintenance team keeps up very well with the property. Response time is excellent.

Date: 4 months ago

Review №35

Rating: 5

James and Taylor were fantastic and handling the issues I had. They are dependable and it makes it a great property to live.

Date: 4 months ago

Review №36

Rating: 5

Toured the property and was able to meet Taylor, the community director, and James, the service manager. They were both so kind and helpful. I m very excited to move and I m glad I already know some friendly faces!

Date: 4 months ago

Review №37

Rating: 5

Title: Exceptional Service from James Ray I recently had the pleasure of working with James Ray from your team, and I must say, he exceeded my expectations. Facing an issue, I reached out for assistance, and James was quick to respond and take charge of the situation. What stood out most about James was his promptness in addressing the problem. He wasted no time in understanding the issue at hand and swiftly worked towards its resolution. His dedication to providing a solution was evident throughout our interaction. Moreover, Jamess attention to detail was remarkable. He not only resolved the immediate issue but also took proactive steps to ensure its prevention in the future. His thoroughness and commitment to customer satisfaction were truly commendable. Overall, my experience with James Ray was nothing short of exceptional. His professionalism, efficiency, and problem-solving skills are a testament to his expertise. Thank you, James, for your outstanding service!

Date: 4 months ago

Review №38

Rating: 5

James and Taylor are amazing and my go to people everytime I need anything! They re awesome

Date: 4 months ago

Review №39

Rating: 5

Living at The Lofts has been a wonderful experience. Brittany was especially helpful showing me multiple units and answering my many questions. She is extremely professional, patient, and positive!

Date: 5 months ago

Review №40

Rating: 3

Date: 5 months ago

Review №41

Rating: 5

I just had to submit a maintenance request for both bathrooms. Being that it is Good Friday afternoon and a holiday weekend, I didnt expect any follow up until the weekend was over. To my pleasant surprise, James Ray showed up at my door. He had to leave to get another part, but even with that and an added item not on the original request, he knocked it all out in less than 20 minutes! He did a great job and didnt leave a mess behind. He was very professional and courteous. James Ray is a great addition to the Lofts at Watters Creek staff!

Date: 6 months ago

Review №42

Rating: 5

Taylor, James, Guillermo and the entire Lofts staff is incredibly kind and helpful. This property is looking better and better, and is in a great location. I would definitely recommend leasing here.

Date: 6 months ago

Review №43

Rating: 5

I lived at the lofts for a year. The staff are amazing, James maintenance supervisor and the team go above and beyond to provide quality service, throw amazing events, and keep the property looking spotless.

Date: 6 months ago

Review №44

Rating: 5

The new club house is a great spot to have a quiet place to work and bring our family down to hang out. Same 5 star shout out to the office team here. Guillermo, Brittany, and Mariah continue to work hard to support residents needs, hold very fun and interactive events for us all while making sure everything in the buildings are being maintained. Everything looks so beautiful now! We really needed all of this for our community and my family and I are happy to call this place home for another year!

Date: 6 months ago

Review №45

Rating: 5

It s a pleasure to work with Taylor and James as they are a great asset to the property! Much props you guys.

Date: 6 months ago

Review №46

Rating: 5

I love living here so much, the shops are so convenient and the staff are so helpful! Taylor is resourceful and so helpful in the office. Any maintenance work I ve needed was complete efficiently, and in a timely manner. James, Deshaune, and Jair were very polite and answered any questions I had about the issues I was having. Lofts at Watters creek has been my favorite renting experience so far I m very grateful for this amazing team and all their hard work here!

Date: 6 months ago

Review №47

Rating: 5

The Lofts is one of the best places I have lived! I absolutely love the shopping convenience and location. Its also close to the Allen Outlet Mall, which is a plus for me. As well as the shopping below. The hardwood floors are wonderful with my dog. It makes cleaning so much easier and I love that they are pet friendly. I wouldnt have it any other way! The office staff is always very friendly and helpful. Which is incredibly refreshing after some of my previous experiences at other apartments. The manager Taylor is lovely and goes above and beyond! I cant wait for summer to enjoy the pool again and the fitness center is also great if you like to exercise like I do. No need to go to the gym when its right downstairs! However, the thing that really hits the nail on the head for me is the service team here. I rarely have any issues but when I do, James the service manager is phenomenal! He is quick to act and always gets things taken care of in a timely, professional manner! Deshaune & Jair are also wonderful. They take great care of the property & I could not ask for a better service manager & team here. I highly recommend The Lofts to anyone looking for an upgraded living experience!

Date: 6 months ago

Review №48

Rating: 5

The management team are fantastic! Moriah and Brittney are so kind and accommodating, ready to answer all of our questions. The area is fantastic, and the amenities are very well-kept!

Date: 6 months ago

Review №49

Rating: 5

Mariah and Brittney have been very helpful and accomidating during our leasing process, going out if their way on multiple occasions to assist us in the process.

Date: 6 months ago

Review №50

Rating: 5

I have had the best results with our maintenance team at Watters Creek. I put in a work order and they are here the next day and always do a greaat job. James and Bill are awesome!!!! I have had a very good experience. Have missed the gatherings. I think it is more expensive to live here then most places. But the staff is great and I like my place. I have lived here for 7 years and been in current apartment for 2. I would like some type of upgrade to stay. My lease is up in October. Shara Carlone

Date: 6 months ago

Review №51

Rating: 4

Date: 6 months ago

Review №52

Rating: 5

Had the pleasure of working on some as a vendor in these properties and everyone was so amazing to work with. Communication with the team was effortless and amazing all throughout the project and would be delighted to have the chance to work in this property again. Great experience to have interacted with such an amazing team.

Date: 7 months ago

Review №53

Rating: 5

The team at this place is awesome to work with

Date: 7 months ago

Review №54

Rating: 5

We moved in a few weeks and everyone here has been so helpful. Especially Brittany through the move in process answering any question big or small, and Tyler from maintenance. Tyler is so polite and helpful. He even helped carry my groceries up when he saw me walking to my apartment. He goes out of his way to make sure maintenance issues are addressed thoroughly and to my satisfaction.

Date: 8 months ago

Review №55

Rating: 5

Brittnay Helped us with finding the apartment we wanted, not going to lie we were a little annoying about calling and asking questions. but Brittany was patient with us and extremely friendly! She was awesome

Date: 8 months ago

Review №56

Rating: 5

Mariah was super helpful to me when I called for information!

Date: 9 months ago

Review №57

Rating: 5

This propertys maintenance is fantastic! Tyler is always friendly willing to help. Jair and Deshaune are always running around getting things done. It is truly appreciated

Date: 9 months ago

Review №58

Rating: 5

Taylor and Tyler are a dynamic duo and making this property shine.

Date: 9 months ago

Review №59

Rating: 5

Mariah and Taylor in the leasing office were so helpful in explaining the application and move in process. Seriously considering the lofts after meeting with them.

Date: 9 months ago

Review №60

Rating: 5

my mom lives at the lofts and always raves about mariah and taylor in the office being so helpful all the time and deshuane always being on top of her work orders. They are the best!

Date: 9 months ago

Review №61

Rating: 5

Mariah is always so helpful. I really appreciate her.

Date: 9 months ago

Review №62

Rating: 5

Thank you for showing me around the beautiful property Mariah!! I really appreciate you!!

Date: 9 months ago

Review №63

Rating: 5

I ve been looking for places for my fur baby and I. I called up on these apartments and was blessed with Mariah! She gave me so much info and was patient as I asked about all that s around I could have fun with my dog!

Date: 9 months ago

Review №64

Rating: 5

I called for my granddaughter who is looking for a place in the area of her upcoming job in Dallas. I spoke to Mariah who was extremely nice and very knowledgeable over the phone! I wish that more people had her friendly and helpful customer service attitude as this world would be a better place! Thank you!

Date: 9 months ago

Review №65

Rating: 5

Im from out of state, looking in the area for a move. I talked to Mariah, and she was most helpful. She answered every question thoroughly and was so professional. She knows her stuff!

Date: 9 months ago

Review №66

Rating: 5

I can t say enough about the kindness I was shown by Mariah. She answered all of my many questions with such grace. I will certainly recommend this place to everyone because of Mariah!

Date: 9 months ago

Review №67

Rating: 5

I had the best experience with Mariah! I live out of town and needed somewhere to stay near or in Allen, Texas. When I called to ask about availability, pricing, contracts, and other details, Mariah was so sweet and patient and answered all of my questions so well!

Date: 9 months ago

Review №68

Rating: 5

This property is so beautiful, thank you Brittany and Mariah for showing me around!

Date: 9 months ago

Review №69

Rating: 5

Mariah and Brittany in the leasing office are so knowledgeable and helpful, thank you both for all of your assistance!

Date: 9 months ago

Review №70

Rating: 5

I stopped in at Watters creek to get some more information after finding the complex online. Mariah in the office helped me out a lot , she was very knowledgeable about the complex! After the visit I think that this is a great potential place for me to live once I begin my new job!

Date: 9 months ago

Review №71

Rating: 5

I have seen great things about this complex while searching for potential housing in this area! I called to inquire and spoke with Mariah and she was a great help! She answered all my questions and told me about time virtual tour option since I live almost 4 hours away currently!

Date: 9 months ago

Review №72

Rating: 1

Anyone else move out and get trumped up fees so they do not get deposit back? If so DM me. I want to take to small claims court. I was paying for apartment cleaning. Then they added on carpet cleaning said required at move out. Then charge to fill holes in wall I had filled. I asked for paint to do myself. They said no we will do that and not charge. They do not give you paint so they can see where you had holes so they can charge you. If you get paint it will be clean and they can t see where you had anything hanging. It s a scam to keep the deposit. Water leaks in the apartment that I ve had to clean up that caused damages to my rug because the fifth floor and fourth floor all drain down into my shower and out onto my floor my when the shower was off, the water just started coming up out of stall. Pictures of how they paint the walls before I even moved in where it s not matched so now they want to charge me to make it look decent for the next person and it didn t look decent for me to begin with. Other residents have complained that they didn t get their deposits back either. They use false information and just charge and keep your deposit because it s hard to fight against an apartment complex.

Date: 9 months ago

Review №73

Rating: 5

My husband and I are looking to relocate. We called and spoke with Mariah! Shes very knowledgeable and had an awesome personality to boot! Highly recommended!

Date: 9 months ago

Review №74

Rating: 5

Guillermo in the office has been very helpful!

Date: 9 months ago

Review №75

Rating: 5

Was helped by Guillermo he was very knowledgeable and answered all my questions.

Date: 9 months ago

Review №76

Rating: 5

a perfect place to live, very friendly and sociable people, the maintenance people are very happy and always help, Jair and Carolina are guys who always look for solutions to your problems, always very grateful to them

Date: 9 months ago

Review №77

Rating: 5

Toured with Guillermo last week and he was really helpful!

Date: 9 months ago

Review №78

Rating: 5

We loved living here and highly recommend. Taylor is amazing and always has a warm smile when we see her in the office

Date: 10 months ago

Review №79

Rating: 5

My family is relocating to the DFW area from East Texas. We are not familiar with this area at all, but the Leasing Consultant we toured with, Brittany, was very knowledgable of the surrounding area and really helped us understand what living in this here is like. We are very thankful for the time she spent with us to really understand our needs and pains moving from a single family home into an apartment.

Date: 10 months ago

Review №80

Rating: 5

We love this apartment complex. As a real estate agent, I have referred many people to live here because I can speak from experience. We love Taylor and the entire staff! Great place & people!

Date: 10 months ago

Review №81

Rating: 5

Everyone at this apartment complex is just awesome. We met Taylor at an open house event there years before we moved in. Her friendly demeanor made us want to live there and we ended up moving in much later and living there for 3 years. We loved it so much! Great place and people!

Date: 10 months ago

Review №82

Rating: 5

Taylor and the whole staff at Lofts at Watters Creek were so wonderful to us. We loved living there for 3 years and it is full of happy memories for our family. The maintenance was awesome. Staff was friendly. Would 100% live here again!

Date: 10 months ago

Review №83

Rating: 5

I toured the complex and honestly it s among the best ones I ve seen yet! The leasing agent, Guillermo Diaz, was very knowledgeable and helpful. He explained everything that is to know about the complex, area, amenities, in much detail and also really helped me understand my options.

Date: 10 months ago

Review №84

Rating: 5

If you need something done, just go to Taylor! She is the best! And a HOTTIE too.

Date: 10 months ago

Review №85

Rating: 5

Taylor is always so enthusiastic and helpful to residents. I really love the area!

Date: 10 months ago

Review №86

Rating: 5

This community has an awesome staff that really makes an effort to connect with and assist all their resident s. If you get ahold of Brittany and Guillermo be sure to leave with a smile on your face!

Date: 10 months ago

Review №87

Rating: 5

Tyler and Taylor are absolutely wonderful. They have both been at the property for over 5 years and you can tell they truly care about the property and the residents.

Date: 10 months ago

Review №88

Rating: 1

Whatever you do, for your SANITY, do not move here. The tenants that have moved in over the past year are the absolute lowest form of scum -- loud, uncouth, banging, dragging, slamming things day and night, leaving their animals on the balcony to bark incessantly with no recourse from a front office staff who does not give one iota about the residents. Like me, if you make the mistake of moving here, you will soon grow very tired of living in an apartment where there are NO RESPONSES from a completely lackluster group of front office support staff who the residents NEVER EVEN SEE. For context: about 3 months ago, the property management thought it was a good idea to start some ridiculous office renovation that NOBODY asked for. Because of this, the front office is indefinitely closed, and the front office staff doesnt even come in anymore. There are no representatives to even speak to in-person about the literal circus freaks who have moved in recently and wreaked havoc among the many other long-standing, peaceful residents. If you try to call or email, there is no response. I cannot be more clear: T H E Y. D O. N O T. C A R E. A B O U T. Y O U. H E R E. Save your money. Save your sanity. And look quite literally ANYWHERE else.

Date: 11 months ago

Review №89

Rating: 5

I love this place! The atmosphere is classy, and entertaining. Tyler , the maintenence supervisor is always making sure things are done right. He is always friendly and offering a helping hand.

Date: 11 months ago

Review №90

Rating: 2

The administrative staff is very friendly and attentive, however the staff in charge of checking the apartment to have it in good condition at the time of move-in is not professional at all. The apartment was dirty, especially the toilet, it was very unpleasant to receive the property in such poor conditions

Date: 11 months ago

Review №91

Rating: 5

Tyler is AWESOME!! Hes super attentive and helpful; and he takes pride in his work. He makes this community wonderful to live in.

Date: 11 months ago

Review №92

Rating: 5

Taylor and Guillermo are always so helpful. They are always so nice. Very good people. I love this place.

Date: 11 months ago

Review №93

Rating: 5

Tyler Wortz is always knowledgeable, polite and cheerful.

Date: 11 months ago

Review №94

Rating: 5

Great Apartments and great staff. Guiermo was extremely helpful and attentive

Date: a year ago

Review №95

Rating: 5

Tyler Wortz, the maintenance manager, is TOP NOTCH! Not only is he knowledgeable, but he s friendly and courteous. Tyler treats every resident like they are family. He is an absolute asset to the team and the Lofts at Water Creek Apartments are lucky to have him.

Date: a year ago

Review №96

Rating: 5

I love how personable the staff here is with the residents. I can always count on seeing a smiling face and having a pleasant exchange with Tyler.

Date: a year ago

Review №97

Rating: 5

I will be moving soon and wanted to find an apartment that was affordable. I was pleased to say I was glad I came across these apartments. The leasing agent Guillermo Diaz who was working at the time was very knowledgeable and helpful. He took the time to show me around and explained everything these apartments have to offer.

Date: a year ago

Review №98

Rating: 5

I have lived at Lofts for over 2 years and I absolutely love it. The Maintenance is top notch! Tyler, Deshawn, and Jair are always so helpful and take care of my request quickly. Carolina is always busy and always has a smile on her face! Taylor, Brittany, Johnny and Guillermo are always professional and really care about the resident s needs! They have the best events, my daughter and husband love donut day! I ve ran into Fransico a few times and he s always so kind!

Date: a year ago

Review №99

Rating: 5

I am so excited to be moving back to the lofts. It s so great to see happy familiar faces. Taylor,Tyler, Carolina,Jair are the best!

Date: a year ago

Review №100

Rating: 5

I just moved out, and we all know how stressful that can be! This team made it easy breezy so thank you to the whole team at the Lofts of Watters Creek! Taylor, deshaune, Tyler, jonnie, Guillermo, Francisco, Carolina, Jair, and Brittany!!

Date: a year ago

Review №101

Rating: 5

Taylor was extremely helpful when we moved in! She was kind, attentive, and so friendly! Tyler went out of his way and helped us with our rug on move in day. We re thankful for all of the help!! :)

Date: a year ago

Review №102

Rating: 5

The maintenance team is awesome! Special shout out to Tyler, Deshaun and Jair for always being so helpful and friendly! And also shout out to Fransico for always keeping the lofts looking great!

Date: a year ago

Review №103

Rating: 5

the people that work in the leasing office -Taylor, deshaune, Tyler, jonnie, Guillermo, Francisco, Carolina, Jair, and Brittany are the kindest, most helpful people! they truly made my experience easy and enjoyable. thank you for the great service!!

Date: a year ago

Review №104

Rating: 5

A friend recommended an apartment at this complex and could not have been happier! Johnny was very helpful and answered each question i asked and received an outstanding tour from Guillermo. Cannot wait to start a new journey here!

Date: a year ago

Review №105

Rating: 5

Brittany was so sweet and kind. She answered all of my questions!

Date: a year ago

Review №106

Rating: 5

Taylor is always so helpful and friendly. I love my new apartment and neighborhood!!

Date: a year ago

Review №107

Rating: 5

Francisco is my hero! The other morning, while throwing my trash in the trash chute, I accidentally tossed my keys in too. Francisco came to my rescue and helped find my keys! I will be grateful forever!

Date: a year ago

Review №108

Rating: 5

The staff are very professional, they are constantly approachable and eager to go above and beyond to ensure you have a safe, clean, and comfortable place to live. Thanks particularly to Carolina and Jair for your help. It means a lot for us.

Date: a year ago

Review №109

Rating: 5

One of the best teams around. Especially Carolina. I love her positive attitude & willingness to solve any problem. She has gone above and beyond for me personally several times. Im so grateful for her!

Date: a year ago

Review №110

Rating: 1

Watters Creek prevents residents from parking on second floor covered parking for no logical business reason AND they write you tickets and threaten to tow on 3rd offense. They also don t consider residents customers of the businesses. Way to incentivize people to live here NOT!

Date: a year ago

Review №111

Rating: 5

Brittany was so sweet and informative on our tour. Thank You!!

Date: a year ago

Review №112

Rating: 5

Toured the apartments and met the whole team (Brittany, Guillermo, Johnny and Taylor) they really took the time and answered all my questions. Everyone was great! And now just gotta wait till my lease ends in February!

Date: a year ago

Review №113

Rating: 5

I ve been living here for a few years and there have been ups and downs but Taylor has always done a great job and worked with me every step of the way! Really makes me feel at home!

Date: a year ago

Review №114

Rating: 5

I loved living at the lofts. If you ever need anything go to Taylor. She is extremely knowledgeable. 5 stars all of the way!

Date: a year ago

Review №115

Rating: 5

Taylor s been the freaking best at helping me with my housing situation. Always has a smile when I ask for help too. She s the thunderbolt to Zeus, the triton to Poseidon, the dumbbell to Arnold Schwarzenegger. Our complex is so lucky to have her.

Date: a year ago

Review №116

Rating: 5

I got to speak with Brittany and she helped me out a lot. I live in another state and have been looking around different areas and Brittany has been very helpful through out this entire process. I highly recommend her if your looking for a place to stay.

Date: a year ago

Review №117

Rating: 5

The entire maintenance staff is amazing. The are very fast, efficient, and courteous. Between keeping the property looking clean and keeping everything working in our apartments, Jair, Francisco, Darrell, Tyler, Deshaune, and Carolina do an exceptional job.

Date: a year ago

Review №118

Rating: 5

Very fast & efficient!!

Date: a year ago

Review №119

Rating: 5

Ive been looking to move to Texas from Oklahoma. Brittany has been so great at helping me learn about the apartments without me ever actually being there in person. Its hard to find a person that actually listens to what Im looking for and finds it fast. She was also always respectful, patient and good/positive energy. I recommend her for whatever youre looking for.

Date: a year ago

Review №120

Rating: 5

The maintenance team, especially Darrell, was quick with responding to and completing my work orders. 10/10 would recommend them.

Date: a year ago

Review №121

Rating: 5

I had an appointment at the Lofts this past Wednesday. When I arrived, I was told that I would have to wait 5 to 10 minutes to tour. Once I sat down, one of the staff named Jonnie assisted me. He showed me different floor plans for my time frame. he was very helpful and friendly. Unfortunately, they did not have any apartments for the date I needed but I will definitely check them out again in the future.

Date: a year ago

Review №122

Rating: 5

Jair and Carolina are very friendly, accessible, they always answer my questions, they are excellent workers. Its wonderful to enter the building and see everything clean and in order.

Date: a year ago

Review №123

Rating: 5

Moving back to texas from florida. Toured this residence with a Brittany loved her professionalism and friendly attitude. We got a good understanding of the grounds but are unsure if this will be the right fit for us but wanted to give a shout out for the positive experience!

Date: a year ago

Review №124

Rating: 5

I came in to tour this week and Brittany Lanham was SO helpful, sweet and patient with me. She found the perfect apartment for me and all my needs. Thank you!!!

Date: a year ago

Review №125

Rating: 5

Toured with Brittany who was absolutely amazing. Made the process a breeze!

Date: a year ago

Review №126

Rating: 5

Went on a tour with Brittany, she was very knowledgeable about the community and apartments. The apartments are in a very good location and are quite nice themselves.

Date: a year ago

Review №127

Rating: 2

The apartments themselves are nice enough. The tenants you have to deal with in the elevator are rude, passive aggressive snobs though. More than once have I dealt with their snotty comments and attitudes. So in that, not a nice place.

Date: a year ago

Review №128

Rating: 5

Office admin are very friendly and very helpful. Maintenance staff are great and very quick to fix any problems. We enjoy living in this very nice community.

Date: a year ago

Review №129

Rating: 2

Date: a year ago

Review №130

Rating: 1

This place went down hill fast. I lived there for 5 years and the constant turnover of ownership ran it into the ground. The pipes leaked and burst more times than I can count with little clean up, leaving apartment homes moldy and stinky. The facility was dirty and never cleaned on a regular basis. Hallways that should be air conditioned, aren t. Maintenance requests have no sense of urgency and often leaves a mess after they ve been in your apartment. The elevators are often broken down and the entrance doors aren t secured due to damage allowing anyone to come in. At one point, it took months for them to fix the door(s), only to be damaged again for another month or two. Not only did I feel unsafe, but was embarrassed to invite friends over. I had a guest in a wheelchair but couldn t leave because of the elevators being out of commission. It took over 8 hours to get back up and running. The accommodations in the surrounding area aren t great either. The gate to the residence parking is always broken which allows anybody to park there, leavening no room for the residents that can ONLY park there. The swimming pool is often closed as well. The top of the garage is constantly occupied with teens racing load vehicles. This often could wake me up at night. With all the restaurants around using the trash bins makes it unbearable to walk near without the smells of rotting food.

Date: a year ago

Review №131

Rating: 4

Taylor really helped me out!

Date: a year ago

Review №132

Rating: 5

Love living at the Lofts we Have a new leasing Consultant Guillermo Diaz who is doing such a excellent job Had a issue with my mail box key his immediate attention to this matter was so aprreciated and everything he has done to help around here he does with such a positive manner welcome so glad your here keep up the good work Linda Prior

Date: a year ago

Review №133

Rating: 5

Make sure you get Brittany to help you move in she is so awesome

Date: a year ago

Review №134

Rating: 4

I had to put in a maintenance request for my A/C. DeShawn came to my apartment and he was so kind, personable, and professional. He communicated what he was going to do and he did that. Very nice, respectful guy. Unfortunately, the next day it still wasn t cooling properly and he came back after hours and got it fixed. When it s 100+ outside, A/C is important. I m glad we have DeShawn on our maintenance team.

Date: a year ago

Review №135

Rating: 5

The maintenance staff at the Lofts is amazing Jair, Tyler and especially DeShawn...he always is prompt, polite and goes above and beyond to do a great job with a smile! For this reason cant recommend enough!

Date: a year ago

Review №136

Rating: 1

The AC hasn t been fixed in a while in the lobby and we couldn t use the gym and club house even building V the ac not working in the hall way .

Date: a year ago

Review №137

Rating: 5

Carolina (housekeeping staff) at The Lofts at Watters Creek is described as friendly and professional. She is courteous, responsive to requests, perform her duties promptly and efficiently, ensuring a clean and organized living space.

Date: a year ago

Review №138

Rating: 5

First and foremost, I wanted to give a special shout out to Deshaune Kidd on the maintenance team. Through the myriad of work orders ive put in, hes been insanely helpful and knocked those out in a jiffy. He is the reason Ive decided to bump up my initial 4 star rating to a 4.5/5. Not only is he pleasant to talk to, he is very respectful and shows a level of professionalism that is a breath of fresh air. Thank you Deshawn! Truly, i appreciate you and the work youve put in for my demanding self. To elaborate on the inital rating, honestly speaking, I was a little off put by the initial condition of my own apartment and the work that was needed in order for it to feel like home. Things i expected to be done like general caulking of the baseboards and general cleanliness was not to my personal standards (which is very subjective i understand). HOWEVER, the team has been nothing but helpful and accomodating (especially patient) which has allowed me to look forward to living here moving forwards.

Date: a year ago

Review №139

Rating: 5

Tyler Wortz is the most thorough hardworking maintenance technician I have ever worked with. He works tirelessly to resolve any maintenance issues residents have.

Date: a year ago

Review №140

Rating: 5

I recently moved into one bedroom at The lofts in May,I love it and I love the shopping and restaurants within reach and management are very nice and professional.

Date: a year ago

Review №141

Rating: 5

Love these apartments! Everyone in the leasing office is so nice and friendly!

Date: a year ago

Review №142

Rating: 1

Details to come

Date: a year ago

Review №143

Rating: 5

Date: a year ago

Review №144

Rating: 5

Very nice, helpful and quick on responding

Date: a year ago

Review №145

Rating: 2

I lived here for 1 year. The convenience of the location is literally the best part! Food, shopping, live music on weekends, etc. When I first moved here, the leasing agent, who I believe was named Lisa tried to process my app and Amin fees, but i must ve been a digit off on my bank info, because the payment came back to the office as NSF. Instead of them calling to notify me, they attempted to run it again, and had the same result. Lisa called to let me know this happened, and said i would owe $75 per NFS. I was ok with paying one of them because it was my mistake, but not both. So basically, another $150 owed. I questioned why they would not contact me after the first NSF instead of running it twice , to charge me twice. I had to fight tooth and nail to get them to take off one of the charges . When i leased the apartment in April of 2022, i was told they would not be doing in person tours due to covid, but i could look at the virtual tour online as well as look at the amenities ONLY in person. Didn t really make sense, but i rolled with it. The online tour did not match the apartment i signed for. So on move in day, i was completely shocked to know that my bedroom closest was literally the size of a small pantry or coat closet. I ve never seen a closest soooo tiny in a master bedroom smh. I had no room to put my clothes so i had to keep it all in bins and utilize the laundry area to store clothes. If you plan on moving here, PLEASE look in person! The leasing staff is hardly ever in the office. I went down to speak with them about some concerns , and one of the agents looked at me and walked into her office as if i wasn t there. Lastly, moving out has been a PAIN. All the charges seem like they are money hungry. Great community, but the moral isn t great At all.

Date: a year ago

Review №146

Rating: 4

Date: a year ago

Review №147

Rating: 4

Update: I ve been living here a few years and I can still say it s a great place for me and my family. Family and pet friendly and the area is clean and well kept along with the neighbors being kind and friendly. Wanted to give a special shout out to the maintenance staff as you can see them throughout the day ensuring that the property is well maintained. Keep up the good work!

Date: a year ago

Review №148

Rating: 1

Date: a year ago

Review №149

Rating: 5

Very nice!

Date: a year ago

Review №150

Rating: 5

Great location, great people in the office Taylor, Samantha and Desire are always willing to help. Convenient to shopping, close to the highway, beautiful apartments!

Date: a year ago

Review №151

Rating: 5

Good maintenance work by Tyler.

Date: a year ago

Review №152

Rating: 5

Blake provided great service on my maintenance requests. The Lofts are a great place to live for many reasons ! Thanks!

Date: a year ago

Review №153

Rating: 1

Primarily, I never signed a lease, but this company stole hundreds of dollars from me when I thought I was only paying a modest application fee. This is because they wrap move-in and security deposit amounts into the agreement, which kick-in before an applicant even sees the agreement. So, you either agree to complete an application before being provided details of the unit, or move on to the next complex. Further, when you do see the lease agreement -- after hundreds of dollars have been removed from your bank account -- it includes numerous *additional* fees not fully disclosed when initially presented the schedule of costs. Youll be on the hook for a utility transfer fee and having to get carpets professionally cleaned before moving out. Ive never had to do that before as normal wear and tear of the carpets (which, I dont even like in a rental) is a normal inclusion in the fee structure. Most other places rip out and replace the carpet once a tenant leaves. Finally, even with all that, I initially felt like a nuisance to these folks. I made an appointment to tour the place the night before and wasnt really greeted when I showed up. Then, the welcome letter I received didnt even have my name on it. (Way to make applicants feel like less than a number, Weidner!) I cant say much about living at the complex since I only saw a couple units for a few minutes each. Though, the lease agreement does have Weidner try to distance itself from any sort of potential liability, with such gems as: You agree that odors, smoke and smells including those related to cooking and everyday noises or sounds are all a normal part of a multifamily living environment and that it is impractical for us to prevent them from penetrating your apartment. Well, its impractical to your profit margin to provide a quality living environment, Weidner. Bottom line: If youre interested in this place, be aware that they will try to take any money they can from you given the chance, so youll have to rigorously track each bill and go through the pains of disputing errata with a group of people that communicate worse than a barnyard donkey.

Date: a year ago

Review №154

Rating: 1

Resident since January 2022. I can attest to all the safety and lack of management attention to resident concerns. The front and rear entry doors in building V do not latch and I have brought this to the attention of management since May 2022. Most recently, I specifically spoke with Taylor (from management) about the ongoing concern and her response was I just checked the door(s) and everything was working. I literally went downstairs and took a video on my phone and now have both written documents in the form of an e-mail and video corroborating the doors still do not properly latch on most of the time. Wasteful spending is also a concern. There is a valet trash service which residents have to pay for (no option to opt-out) at $35 a month to have someone pick up trash from their front door. The trash room is literally down the hall and I, along with many residents I have spoken with have let management know this is a waste of our dollars and we much rather management eliminate the service and use the savings to offset an increase in rent or use the funds to hire on-site security. If safety is a priority, then The Lofts at Watters Creek is not a viable option. To pay $1,650 a month (plus additional for utilities, etc.) for a 1-bedroom, less than 800 sq. ft. apartment in a suburb of Dallas, Texas is absurd, especially given all the safety issues. There are several new construction apartments in the area which are more feasible options. It is unfortunate that management does not comprehend that there is a fiduciary responsibility as landlord to tenant. Update (12-03-22): My neighbor in 417 noticed a random person loitering in our lobby (building V). When she asked this individual do you live in the building and how did he get into the building, the individual responded he does not live in the building and entered through the rear door which was not locked; the same door I brought to the attention of management back in May 2022.

Date: a year ago

Review №155

Rating: 5

I have been living at the Lofts @ Watters Creek for a few years now and just wanted to give a shout out to Tyler and Stephen with maintenance. Those guys are on it. Always so helpful and pleasant, going above and beyond to ensure our homes are in tip top shape! Kudos guys!

Date: a year ago

Review №156

Rating: 1

Nathan was very kind but if yall are open till 6pm tour till 6pm. Ending tours on a Saturday at 415 is ridiculous for families looking to move but working during the week.

Date: a year ago

Review №157

Rating: 5

I moved into Watters Creek about a month ago. Steve in maintenance helped me when I was having issues on my move in day. He saved the day and made it an awesome experience. Since then I have had maintenance issues in the apartment and who shows up to safe the day again, Steve. He always has a kind word and a smile on his face!

Date: a year ago

Review №158

Rating: 5

Love the location and community. Blake from maintenance is always efficient, polite and helpful!

Date: 2 years ago

Review №159

Rating: 5

Want to give a shout out to the sweet, friendly, always smiling face I see around the Lofts common areas, Carolina! She is always working to make sure the common areas are clean and ready for the residents to use. Thank you, Carolina!

Date: 2 years ago

Review №160

Rating: 5

Wonderful place to live the staff is amazing this week along Nathan tracked down my lost package he actually stopped what he was doing to help and Blake from maintenance installed my new refrigerator and went above and beyond to help me put it together and came back the next day to help with the water line Taylor and her staff are wonderful thank you so much

Date: 2 years ago

Review №161

Rating: 5

Wonderful location and very helpful staff.

Date: 2 years ago

Review №162

Rating: 5

Complex is very accommodating. Location is great and parking within the complex is adequate. Staff if great - i was really impressed with one of the leasing agents - Samantha. Very nice young lady and extremely attentive and helpful. She goes above and beyond.

Date: 2 years ago

Review №163

Rating: 5

I ve been looking at moving to some new places and was interested in moving her. Spoke with Samantha from the leasing office and she was extremely helpful and friendly! She definitely made me want to move here more! Look forward to working with her in the future!

Date: 2 years ago

Review №164

Rating: 5

I highly recommend! I spoke with Samantha and she was very knowledgeable, friendly and welcoming.

Date: 2 years ago

Review №165

Rating: 5

Sammie Houston was so kind and helpful!

Date: 2 years ago

Review №166

Rating: 5

Samantha is a great leasing consultant and helped me find my new place!

Date: 2 years ago

Review №167

Rating: 5

It was great working with Samantha! She was very helpful and got me into a place that I love! Would recommend working with her!

Date: 2 years ago

Review №168

Rating: 5

Samantha has been able to answer all my questions with my search for a new place. 10/10 service

Date: 2 years ago

Review №169

Rating: 3

Great location, toured the apartment nothing special or features, gym needs updating for the price ?? And the pool area as well . Overall location is good.

Date: 2 years ago

Review №170

Rating: 5

Just went and saw the lofts at Watters Creek and they were beautiful! The leasing agent in the office Alisha Stroman, was absolutely amazing! Very sweet and patient. She took her time finding the perfect loft for me! The rest of the office staff is amazing as well. Very nice and very attentive! Definitely making my new home there! :)

Date: 2 years ago

Review №171

Rating: 1

This management is terrible. The elevator in building F hasn t been working for over a week. This isn t the first time this has happened. It leaves the residents that are unable to use the stairs trapped in their apartment and unable to go to the store. This needs to be addressed immediately!!

Date: 2 years ago

Review №172

Rating: 2

Updating my review. I moved to a different building. The elevator here has always been unreliable but so far it has only been down for a day or two at a time. As of today, it has been down for about two weeks. I reached out to the complex and was told that it was beyond their control and they were taking no responsibility for the outage. The elevator is important to me. If it is important to you dont move here. It is unreliable and they take no responsibility for it when it does not work. I understand that things happen. It is how they handle the troubles that is important. They have failed at this one badly. ================ Love living here. Watters Creek has shops, restaurants, hiking trails, an excellent grocery store and everything you could possible need without ever getting into your car. The staff is professional and very responsive. The place is kept clean and attractive. A very happy place to live.

Date: 2 years ago

Review №173

Rating: 1

It s a beautiful apartment with a great view if you don t mind walking up 4 flights of stairs to get to your apartment. This is the 2nd time in recent memory that the ONE elevator in the building has been out of order for more than a week. What about my neighbor who can t climb the stairs? She is effectively trapped at home. This is a hazard and they don t seem to care. UNACCEPTABLE. DO NOT MOVE HERE. ***Who is Jacqueline? I am still climbing 4 flights of stairs in 106 degree heat. This should have been elevated immediately instead of being treated with an oh well attitude.

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 1

I m so sad the elevator does not work In F building. People are stranded in their apartment because they are unable to climb stairs. How would you like to have your parents in this situation? Shame on the management for this.

Date: 2 years ago

Review №176

Rating: 5

Beautify property. Staff is very attentive and accessible! Amazing place to live!

Date: 2 years ago

Review №177

Rating: 5

LOVE this location!! The very BEST staff I have experienced in a while. Definitely five stars.

Date: 2 years ago

Review №178

Rating: 5

I give this apartment complex 5 stars! The staff is professional and has a amazing management Team. The Lofts at Watters Creek is a beautiful place to live.

Date: 2 years ago

Review №179

Rating: 5

Beautiful plane that you can call home

Date: 2 years ago

Review №180

Rating: 5

All I got to say is, WOW! This location is unbeatable, and the staff is incredibly attentive!!! I can tell the workers really care about the tenets.

Date: 2 years ago

Review №181

Rating: 5

Date: 2 years ago

Review №182

Rating: 1

I am distressed that the elevator in BuildingF has been out for a week again. The safety as well as comfort or usage is not there for my friend !

Date: 2 years ago

Review №183

Rating: 1

This is awful! My mother has been stuck in her 5th floor apartment since last week because she cannot climb the stairs back to her apartment. She missed an important doctor s appointment because she couldn t leave her house. When are you getting the elevator fixed? What else does my Mom need to miss?

Date: 2 years ago

Review №184

Rating: 1

Elevator in Building F is frequently out, this time for over a week. Management very unconcerned about residents plight. This could be hazardous to those who cant use the stairs should an emergency occur.

Date: 2 years ago

Review №185

Rating: 1

Appears they have no concerns for their residents. Non working elevators are un-acceptable

Date: 2 years ago

Review №186

Rating: 1

Maintenance is non existing. Even elevator, to 5th floor is out for weeks at a time. Recommend to die hard enemies only

Date: 2 years ago

Review №187

Rating: 1

Elevator is going out consistently, ownership does nothing to help the elderly on site.

Date: 2 years ago

Review №188

Rating: 1

Elevator in building F consistently not working putting elderly and disabled residents at risk. If you only have 1 elevator for 5 floors you darn well should make sure it s always working and/or repair it in a timely manner.

Date: 2 years ago

Review №189

Rating: 1

Elevator in building F has been broke over a week and not the first time either. Makes it hard for visitors and some of the residents to come and go. Management does not seem concerned.

Date: 2 years ago

Review №190

Rating: 5

Great customer service! Alisha is very professional and so cooperative. She stayed after hours to help me complete my application.

Date: 2 years ago

Review №191

Rating: 5

We found our stay very comfortable and enjoyable. The staff were great, very friendly, nice and helpful. Apartment is really nice and spacious, and facilities are well-maintained. Location is perfect, handy to all shops, restaurants and easy access to US75. Parking is safe and theres generous parking area for tenants. Special thanks to Taylor and her team for making our stay truly wonderful. We loved staying at The Lofts at Watters Creek in Allen!

Date: 2 years ago

Review №192

Rating: 5

Had an Issue with my dishwasher. Within Minutes, Blake arrived and quickly resolved the leaking issue. If I could rate 6 stars, I would. Best Maintenance Ive seen in a Long time.

Date: 2 years ago

Review №193

Rating: 5

Talk to Lisa she is the best

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 5

I dont usually put out reviews but Vivian from the Lofts at Watters Creek was amazing! she is very responsive and really looks out for apartment seekers. My Fiancee has been working with her and she has been super helpful. We just put our application in and she responded 2 minutes after and let us know that we were approved. Would highly recommend her as your go to when hunting for units in Watters Creek.

Date: 2 years ago

Review №196

Rating: 5

Britany was so sweet and helpful in helping me find my home!! so thankful!

Date: 2 years ago

Review №197

Rating: 5

Britany was so helpful in helping me and my roomate find our perfect home!

Date: 2 years ago

Review №198

Rating: 5

If I could give Vivian 6 I would, she was really kind and patient with showing me the property. She u destroyed that I had urt my knee and wasnt walking at my best. She took me on the more bad knee friendly route Thank you I really appreciate the effort and kindness .....and love the community

Date: 2 years ago

Review №199

Rating: 5

Management is fantastic!!! They are very prompt and attentive to residents needs. Have never had a problem and would not live anywhere else in Allen or the DFW metroplex!!!

Date: 2 years ago

Review №200

Rating: 1

Date: 2 years ago