Golden Rule Auto Care - Wylie

Review №1

Rating: 5

My experience at Golden Rule Auto Care Was amazing! The employees were very hospitable and very attentive to everyone that came through the Door. I recommend You Guys. #10+ Thank You

Date: 3 days ago

Review №2

Rating: 5

The team at Golden Rule does a great job of detailing the appropriate maintenance of our vehicles - prioritizing which items are critical to address vs. which items are suggested, but can wait. And their dropoff/ pickup and loaner car options make it easier for us to manage getting auto care in spite of our full schedules.

Date: 3 days ago

Review №3

Rating: 5

The Management Team and the Service Department is as good as Golden. You will know what issues you are having with your vehicle before any repairs are started. The cost is of the repairs on my SUV was very reasonable and less expensive than what I was expecting. Thanks

Date: 6 days ago

Review №4

Rating: 5

Golden Rule is the best when it comes to giving great customer service. Always smiling and going that extra mile in professionalism. I would highly recommend them to anyone needing any vehicle maintenance. I have been going to them for quite awhile now and have never felt as if I was taken advantage of. This is a Christian company that truly follows the Golden Rule and that is refreshing in this day and age and I have and will certainly recommend them to all my family and friends.

Date: a week ago

Review №5

Rating: 5

Top notch customer service..Graham Johnny and Bob.Bob picked me up after Ac Repair was completed.i cannot say enough about them

Date: 2 weeks ago

Review №6

Rating: 5

My first experience using Golden Rule Automotive was an excellent one. They are gracious people to deal with. They kept me informed continually throughout the repair process. If I had questions or concerns they responded quickly. But most important to me, they fixed my vehicle and it s running better than it has in years. I highly recommend them to anyone needing maintenance on their vehicles.

Date: 2 weeks ago

Review №7

Rating: 5

Wife s 4Runner needed a battery. Didn t have time to get one and install. Struggled to turn over in morn, didn t want to deal w her getting stuck! Called they had one in stock! Great price, in and out in 30m! Always use GRAC!!! Guys are Cool Service is Premium

Date: 3 weeks ago

Review №8

Rating: 5

John and Bobby are awesome!!! Customer service was phenomenal. Highly recommend going to see them for your auto care needs.

Date: 3 weeks ago

Review №9

Rating: 5

Date: 3 weeks ago

Review №10

Rating: 5

Graham was outstanding and the entire experience was above board, painless, and efficient. Good job guys!!

Date: 4 weeks ago

Review №11

Rating: 5

Super fast and super professional! Very pleased with the high quality service

Date: a month ago

Review №12

Rating: 5

Just went in for a courtesy inspection and as usual they went above and beyond. Great team great place

Date: a month ago

Review №13

Rating: 5

they always do the best work in awesome time and very reasonable prices. Thank you

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

The best mechanic shop around. You won t be disappointed with their service, professionalism or reliability. They are appropriately named Golden Rule Do unto others as you would have them do unto you! No lying, no cheating, just quality work and people.

Date: a month ago

Review №16

Rating: 5

Another great experience with these guys. They are the best.

Date: a month ago

Review №17

Rating: 5

Friendly, transparent, and do good work.

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 5

You can have fast, or you can have it done right or you can have cheap, but you can t have all three together EXCEPT at Golden Rule Auto where I have received consistently fast and accurate service at a reasonable price with very good explanations of charges for parts and labor so you know you are not getting gouged. They are the only ones I let work on my trusty 2012 Chevy Silverado. I have witnessed some charitable transactions on GRA s part with regard to some people seemingly down on their luck who really needed their transportation to take care of family. I have had other service providers try to scam my wife with unnecessary repairs and inflated prices, but NEVER with this crew. A level of integrity, rare in business today. Keep it up.

Date: a month ago

Review №20

Rating: 5

Fast service and reasonable prices. Highly recommended.

Date: a month ago

Review №21

Rating: 5

Bottom line, this place is going to do it right and they re going to stand behind their work! That s it. Always Johnny, Matt, everyone, top notch.thank you.

Date: a month ago

Review №22

Rating: 5

The guys at golden rule are very helpful, they took the time to hear me out on what was happening with my truck and gave me their honest feed back. They didnt try to get me to make unnecessary repairs. I will be taking all my vehicles here for maintenance and if I need any future work done.

Date: a month ago

Review №23

Rating: 5

As always, quality service and products!!!

Date: a month ago

Review №24

Rating: 5

I wanted to wait to post my review for a few months because I wanted my review to be more than just about customer service. I wanted to be sure my vehicle didn t end up with any issues after picking it up, because unfortunately that has happened with other mechanics. I want to say I had my vehicle looked at by three mechanics prior to taking it to Golden Rule because I wanted to be sure they all gave me the same diagnosis, and they all did. I ended up going with Golden Rule because they were very friendly and answered all my questions up front, they didn t sugar coat anything and I felt they were honest. I was given updates on the vehicle every step of the way, and they even finished much sooner than expected. The repairs I needed done were a valve cover gasket and AC compressor for an older BMW. The car feels as if it s brand new, it s been about 2-3 months now and there hasn t been any issues. I hope I don t need a mechanic any time soon, but if I do, I will be going to Golden Rule.

Date: a month ago

Review №25

Rating: 5

Everyone is genuinely friendly! Great atmosphere, explains everything in terms a non-mechanic can easily understand! Text messages on the progress are very helpful, and they include pictures and videos of their findings. No high-pressure sales of any kind, just a detailed explanation of the findings with suggested services. Thank you!

Date: a month ago

Review №26

Rating: 5

I love bringing our vehicles here! I even feel comfortable coming here by myself (can t say that about every auto shop). They really do live by the Golden Rule!

Date: a month ago

Review №27

Rating: 5

Very well run and trustworthy auto repair shop. They are currently fixing issues another shop in Dallas created. Wish I would have come here first. Will be a life long customer. They actually performed diagnostics the correct way and I feel confident when they work on my vehicle it will be done right the first time.

Date: 2 months ago

Review №28

Rating: 5

Theses guys are always friendly, the service is great. They have worked on my truck a couple times, I am happy with my experiences and would recommend them to everyone !

Date: 2 months ago

Review №29

Rating: 5

Very nice and helpful. Consistent and through! Like that they can do everything!

Date: 2 months ago

Review №30

Rating: 5

These guys will take the best care of you. They work hard to maintain the safety of your vehicle.

Date: 2 months ago

Review №31

Rating: 5

I trust all thee of my autos with them. I stopped taking my Genesis to the dealership. Therer customer service is outstanding and they explain your car issue (s) so that you understand.

Date: 2 months ago

Review №32

Rating: 5

These guys are so friendly and so nice. They repaired our truck. They give you updates as to what they are doing. They have a nice guy Bill that can bring you home. Johnny and Gram are the guys to talk to. I would give them seven stars if I could

Date: 2 months ago

Review №33

Rating: 5

Date: 2 months ago

Review №34

Rating: 5

Can t say enough good things about this shop! Great staff great service! They are fantastic.

Date: 2 months ago

Review №35

Rating: 5

Really great service, amazing staff and they get striaght to the point. One of the best experiences Ive had with a mechanic in a while

Date: 3 months ago

Review №36

Rating: 5

Front end guys very professional. Happy with job done

Date: 3 months ago

Review №37

Rating: 5

We love Golden Rule! The whole team is amazing, personable, and we trust them we have had some some major work done on the car over the last couple of months and they did the work quickly, fairly and the car runs great! Thank you so much Team!

Date: 3 months ago

Review №38

Rating: 5

Easy to work with and took great care of my car!

Date: 3 months ago

Review №39

Rating: 5

The staff here is so incredibly nice and makes me feel taken care of! They have helped me with my car several times and always had me in and out of the shop as quickly as possible. Highly recommend!

Date: 3 months ago

Review №40

Rating: 5

Date: 3 months ago

Review №41

Rating: 5

Fast service, great atmosphere. They treat you like you are part of the family and always go above and beyond with service. I would highly recommend going to them for any of your auto needs. The staff is professional and knowledgeable. Can not say enough great things about them.

Date: 3 months ago

Review №42

Rating: 5

Great service

Date: 3 months ago

Review №43

Rating: 5

10 stars all around. Was going in for an alignment. Unfortunately Matt found an issue which he brought me into the shop and showed me exactly what was wrong, answered my concerns. I asked if I should replace the other side to be proactive, and while he understood why I asked it he was honest and said while the left side isn t aligned perfectly he would wait until it goes out. The shop takes care of it correctly the first time as always, they even put up with my kids!

Date: 3 months ago

Review №44

Rating: 5

I had to get an alignment and the service was professionally completed before the original time that they said it will be done. Very quick and efficient auto services and the staff is amazing very nice. I recommend anybody to bring your car here and they will take care of you!!! I m definitely bringing my car back.

Date: 3 months ago

Review №45

Rating: 5

My son had his battery replaced by a mechanic shop in Louisiana 3 weeks ago (AutoZone battery). Today he had to get two jumps to get it started. We thought it was the alternator. So we took it to Golden Rule. James ran diagnostic discovered it was the battery not the alternator but the battery. James called AutoZone in Rowlett. They delivered the new battery and James installed it. Great job!!!

Date: 3 months ago

Review №46

Rating: 5

The individuals at Golden Rule are professional and trustworthy. Thank you Matt for repairing my car by replacing parts that only needed replacing.

Date: 3 months ago

Review №47

Rating: 5

I went to the kwik kar in wylie and they told me i needed a coolant and brake fluid change asap. I then went to golden rule and had them look at it. They told me I didnt need either right now and didnt charge me anything. Which leads me to believe that kwik kare was not being honest with me. Overall this business is friendly and professional.

Date: 3 months ago

Review №48

Rating: 5

I can t say enough great things about the guys at Golden Rule in Rowlett. It s hard to trust places sometimes but every time I have gone there it s been a great experience. I send all my friends and family there too.

Date: 3 months ago

Review №49

Rating: 5

Golden Rule went above and beyond with their customer service and were detailed in what their service center located in our vehicle. My family 100% recommends their business. Graham was wonderful at the service counter.

Date: 3 months ago

Review №50

Rating: 5

They live up to their name. They ve been my shop for years and will continue to be.

Date: 3 months ago

Review №51

Rating: 5

Explain in detail needed repairs with cost of all repairs in detail. text with update on repairs start time and completed time.

Date: 4 months ago

Review №52

Rating: 5

Always honest and take care of me and my family

Date: 4 months ago

Review №53

Rating: 5

Always friendly and fast!

Date: 4 months ago

Review №54

Rating: 5

Everyone at Golden Rule are the greatest! They provide superior customer service and timely repairs I trust them with all my car repairs and find the cost to align with estimates. Services

Date: 4 months ago

Review №55

Rating: 5

Been here many time excellent service, friendly, clean and reasonable pricing, very knowledgeable. I highly recommended Golden Rule auto care. Keep up the the wonderful work yall provides.

Date: 4 months ago

Review №56

Rating: 5

Graham, Johnny and this entire team at this location continues to resolve whatever issues that we may have going on with our autos in a timely and professional manner. If your looking for a good and trustworthy shop in the Wylie area give this team a call or stop by and you will see for yourself what I have expressed within this review. As always we appreciate you guys as much as you appreciate our families business. Best regards, The Phillips family

Date: 4 months ago

Review №57

Rating: 5

Guys did a stellar job getting my Pontiac moving again. Even fixed my shift cabling and didnt say anything about it. Definitely a place to go for quick and cheap repairs.

Date: 4 months ago

Review №58

Rating: 5

Awesome service and extremely great prices. I really recommend this shop

Date: 4 months ago

Review №59

Rating: 5

Date: 4 months ago

Review №60

Rating: 5

Date: 4 months ago

Review №61

Rating: 5

Quality and Knowledge. Great atmosphere.

Date: 4 months ago

Review №62

Rating: 5

Highly recommend. Great people!!!

Date: 5 months ago

Review №63

Rating: 5

Best service you can get in wylie! Shoutout to Graham!

Date: 5 months ago

Review №64

Rating: 5

Very professional work was quality work got to my car the same day got it back to me the same day. Graham was actually great. Kept me informed of everything they did would recommended them were for any job.

Date: 5 months ago

Review №65

Rating: 5

I have newly moved to Texas. This place has the best customer service. They know how treat their customers. I highly recommend this place for all your auto service.

Date: 5 months ago

Review №66

Rating: 5

Great place, great Excellent service. The attendants were Awesome. Thanks Johnny.

Date: 5 months ago

Review №67

Rating: 5

Golden Rule did a great job with some extensive front-end work on my car. Wouldnt consider going anywhere else.

Date: 5 months ago

Review №68

Rating: 1

AVOID Graham is a liar. He told me they couldnt buy a part and would have to replace my entire shifter assembly for 1.4k and his employee offer to buy my now junked car. I bought the part at OReillys (for 14 dollars) and fixed it in their lot. I told him about it and he acted surprised. Complete scumbag; we had used him for years prior to this.

Date: 5 months ago

Review №69

Rating: 5

Quick, professional, and excellent service! Ask Johnny for a mini concert on his guitar while youre waiting! Their business is expanding so you know theyre doing something right!

Date: 5 months ago

Review №70

Rating: 5

I was very impressed with Golden Rule. From the top to bottom my service was phenomenal. My wifes Ford Explorer i knew I was going to spend several thousand to fix all the issues, they knew my vulnerability too. Let me tell you (Ive abused my truck), I was pleased to know that I only needed to spend less than half of what I expecting. The honesty, professionalism and compassion is remarkable here. The definition of INTEGRITY is always doing whats right, even when no one is looking. Im extremely pleased and happy to say that Golden Rule exudes INTEGRITY at every step. Did I mention how stinking cool it was to get a text everytime a tech pulled my truck in and out of the shop? Did I mention how cool it was to get a link sent to me after the diagnosis that showed what they found and included pictures and VIDEO? Awesome from top to bottom. Thank you Johnny, Graham, Matt and Chris for such a great experience. No kidding when I say youve earned a customer for life and proud to shout it. Extremely pleased Customer This is a repost with slight editing because different vehicle this time. This original post was a few years ago but my experience is the same. They are DFWS BEST MECHANIC SHOP!!

Date: 5 months ago

Review №71

Rating: 5

Graham & his team were amazing at helping get my car where it needed to be with a problem ac. It s back up & working. They even assisted in getting me to & from my house

Date: 5 months ago

Review №72

Rating: 5

Great shop excellent diagnostic skills highly recommend them

Date: 5 months ago

Review №73

Rating: 5

Always friendly and trustworthy!

Date: 5 months ago

Review №74

Rating: 4

Quick, courteous, and funny.

Date: 5 months ago

Review №75

Rating: 5

These guys are the best! Been here twice, couldn t be happier

Date: 5 months ago

Review №76

Rating: 5

Always 100% honest and friendly. Will continue to trust the team at Golden Rule.

Date: 5 months ago

Review №77

Rating: 5

Loved the energy these people have Always smiling and welcoming faces Johnny is really funny You dont have to wait they can help you drop back at home instead of waiting Recommend

Date: 6 months ago

Review №78

Rating: 5

This is by far the best mechanic shop anyone can go to. The workers are honest and are willing to work for you if I could give a 10 star review I would.

Date: 6 months ago

Review №79

Rating: 5

We were very pleased with our recent visit to Golden Rule Auto Care! Everyone is congenial, knowledgeable, and an asset to Golden Rule! We are definitely satisfied customers, and will continue to use your services! See you next time our Honda needs your care!!

Date: 6 months ago

Review №80

Rating: 5

Wonderful people, always doing great work at a reasonable price. If you need work done on your car, this is an excellent place to go.

Date: 6 months ago

Review №81

Rating: 5

This place is awesome! The guys here are great and I will definitely be bringing my car back for service! I highly recommend this business!

Date: 6 months ago

Review №82

Rating: 5

Always straightforward with what is wrong with your car and how much it will cost to fix. As a woman I feel safe going there and know I will not be getting scammed.

Date: 6 months ago

Review №83

Rating: 5

We always bring our cars here to be serviced. They are reasonable and honest. Nice, friendly service.

Date: 6 months ago

Review №84

Rating: 5

This shop is my favorite and its conveniently located near our home. Everyone at this location has been just awesome and very personable. Graham, Johnny especially have been extraordinary. Not to mention fun to talk to.

Date: 6 months ago

Review №85

Rating: 5

Recently, I brought my Jeep Wrangler in for repair after it wouldn t start. The techs at Golden Rule quickly diagnosed a faulty fuel pump. They took the time to address other needed repairs and services and provided to me a clear concise list. I chose to fix the fuel pump and have a few service issues completed too. They did not pressure me to fix anything else on the list. The Jeep is now running like new. From quality mechanics to outstanding service writers, everyone at Golden Rule lives up to the company name.

Date: 6 months ago

Review №86

Rating: 5

Super honest people, best place to get your car fix

Date: 6 months ago

Review №87

Rating: 5

Outstanding! Graham and his team do a phenomenal job. Great work, great communication and a guarantee! Thank you guys!

Date: 7 months ago

Review №88

Rating: 5

Took my car for State Inspection here. Very professional and thorough. I have never seen any place do an inspection in such detailed manner. Great family owned business with awesome customer service.

Date: 7 months ago

Review №89

Rating: 5

Exceptionally honest and ethical people. They went above and beyond what was expected or even asked. Their process is really easy, updates were sent along the way, and my vehicle was done early. I can t recommend them enough!!

Date: 7 months ago

Review №90

Rating: 5

Nice folks to do business with. They got me out of a bind quickly and at a fair price. I have used them for a few years now and will be returning their service is needed.

Date: 7 months ago

Review №91

Rating: 5

They have taken care of our auto needs for the past few years. Fairly priced, great service and they have gotten us back on the road ASAP all 3 times weve needed service.

Date: 7 months ago

Review №92

Rating: 5

They kept me informed on what was going on from checking in my vehicle to starting to look at it to telling me everything that needs to be done. It was ready when they said it would be.

Date: 7 months ago

Review №93

Rating: 5

For the second time Matt, Graham, and the rest of the guys at Golden Rule have come in clutch and helped me with my vehicles. This time was my F250 and they worked the problem to find something I would have never found and also saved me a ton of $$$!!

Date: 7 months ago

Review №94

Rating: 5

Mr.Grahm and staff are outstanding in ALL they do. They truly have the customers well-being as their focus.

Date: 7 months ago

Review №95

Rating: 5

Service was prompt, techs very helpful, explained what was done, and what would need to be done in the future.

Date: 7 months ago

Review №96

Rating: 5

Golden Rule is great. Always friendly, no worries about being overcharged.

Date: 7 months ago

Review №97

Rating: 5

Always professional and they do quality work!

Date: 7 months ago

Review №98

Rating: 5

It was above and beyond, I will always recommend you when I find someone looking for a good mechanic, honesty is number one on my list and you are there

Date: 7 months ago

Review №99

Rating: 5

Great group of people that are as fair and honest as any shop around.

Date: 7 months ago

Review №100

Rating: 5

I took my kia soul in for oil change and receive the same great service! Staff that work there are always friendly and helpful!!!

Date: 7 months ago

Review №101

Rating: 5

Excellent service and explaining everything. My car was having intermittent electrical issues and they tested it multiple times over multiple days but unfortunately were unable to reproduce the issue. They waived all the diagnostic fees even though multiple people looked at it several times taking their time away from other repairs. I really appreciated their honesty and timeliness to not just make up a repair that may not have addressed my main concern. I ll be going to them with all of my vehicles for life now.

Date: 7 months ago

Review №102

Rating: 5

Date: 8 months ago

Review №103

Rating: 5

In the hunt for a reliable and trustworthy autoshop, this gem was found. Took my 94 Corolla here for a lot of work and made it feel like a brand new car. Communicative and upfront with details, great website view of all the changes and recommendations, and overall great experience. Fair with pricing as well. Will be taking my cars here for a long time.

Date: 8 months ago

Review №104

Rating: 5

Honest and just great guys. They will get all my future business

Date: 8 months ago

Review №105

Rating: 5

I am so pleased with everyone at Gokden Rule auto car. They always go beyond their duties to make sure your car is done correctly the first time, and no hidden charges.

Date: 8 months ago

Review №106

Rating: 5

Date: 8 months ago

Review №107

Rating: 5

I love this place. Everyone is so nice and they do a really thorough job. I didnt get any work done here yet, but they did more than I expected when checking my car over for the issues it has. Their quotes arent a bad price either. I will most likely be coming back for my tie rod They also include pictures when diagnosing, and the online explanations are so awesome. Ive never seen that before!!

Date: 8 months ago

Review №108

Rating: 5

Fast, efficient service. In, out, done!

Date: 9 months ago

Review №109

Rating: 5

Everything was great always has been pleased with the the work that was preformed. Everyone has such good attitude....

Date: 9 months ago

Review №110

Rating: 5

Graham and the team are always so helpful, trustworthy, and skilled at what they do. They only recommend what is needed and never try to sell anything not needed.

Date: 9 months ago

Review №111

Rating: 5

Date: 9 months ago

Review №112

Rating: 5

Diagnosed quickly, repaired the next day. Professional, fun staff. I will be back!

Date: 9 months ago

Review №113

Rating: 5

Everyone was knowledgeable and honest and helpful. They were able to bring the cost doe, and they finished in less time the I expected. l am happy with how much better my car performs. Thank you!

Date: 9 months ago

Review №114

Rating: 5

The people that work here are the best! Great service at a great price ! Can t beat this place. How can I do 10 stars?

Date: 9 months ago

Review №115

Rating: 5

Just updating my previous review. I have been very pleased with the work performed by Golden Rule Auto Care the last couple of trips Ive had to make there! Their customer service is second to none that Ive seen and prices are reasonable. Work pays for maintenance service on my vehicle, but anything else I have and my wifes vehicle will go here as long as I can help it. Thanks guys!

Date: 9 months ago

Review №116

Rating: 5

These guys are so awesome, they are super nice,and very professional, they treat people the right way,I will be bringing both my vehicles here from now on,thank you guys.

Date: 9 months ago

Review №117

Rating: 5

I have been using GR for years and am very satisfied with their care for my car as well as their caring, friendly customer service.

Date: 10 months ago

Review №118

Rating: 5

Lets face it, nobody likes to pay to have their car fixed but there isnt another car shop in DFW Id rather do business with. Golden Rule is reasonably priced and always makes you feel welcomed. They are extremely friendly and always do superior work!

Date: 10 months ago

Review №119

Rating: 1

I normally do all the maintenance on our vehicles myself but cant do that right now due to wrist surgery, so took my wifes 2015 Honda Accord in to Golden Rule. Their shop rate of $153.89/hour as of November 2023 is a bit high but I understand inflationary pressures are affect everyone, nor are the hours quoted super inflated. The issue is the predatory markup on parts. Every shop marks up the price of parts and I get that. The issue is how much they mark them up. Using the EXACT same part numbers they did from either Rock Auto or Auto Zone, here are some of the most egregious examples: Front strut assembly (Monroe PN : 172971) Golden Rules price: $393.39 x2 Rock Auto: $112.89 x2 Markup: 248% Sway bar links: (Moog PN: K750650) Golden Rules price: $143.82 x2 Rock Auto: $17.09 x2 Markup: 735% Rear strut assembly (Monroe PN : 172984) Golden Rules price: $250.88 x2 Rock Auto: $73.99 x2 Markup: 239% Again, I get that theres a bit of a parts markup everywhere but all in all I was quoted total of $2545.57. I could buy the exact same parts all day long for around $850 There was also an unrequested line item for fuel injector cleaner ($91.79 for the part, a can of Berryman B12 fuel system cleaner is under $5) and a $92.33 labor charge to dump it into the gas tank. I really hope anyone bringing a car here checks the quoted price on parts and looks up the part numbers. The guys running the shop seem really pleasant so it was really disappointing when it became clear that they just take advantage of people who dont know any better. When I nicely told the guy at the counter that the reason Im declining everything was the crazy markup on parts he just smiled, said Were the best and gave me a thumbs up. Cool, thanks. Ill either go somewhere else or wait until my wrist heals and just do it myself.

Date: 10 months ago

Review №120

Rating: 5

Very professional company, was able to work with me to fit my needs. I ll be a lifetime customer if their business practice stays similar through the years.

Date: 10 months ago

Review №121

Rating: 5

This Has Been My 1st Mechanic Shop That Ive Used & They Are Very Professional & Will Always Use, Recommend Them When Asked Whos My Mechanic Customer Service Is A-1 I Appreciate The Service & Will Be My Go For Other Issues As Needed

Date: 10 months ago

Review №122

Rating: 5

Golden Rule stands true to its name . They absolutely treat you as theyd want to be treated. Johnny & Bill are the two I dealt with and both so outgoing as Im sure the rest of the crew is! This place does a thorough job of checking out vehicle from head to toes for a very reasonable cost , you find out all of what is wrong with vehicle. Very very impressed and Ive been telling others. Thank you Johnny and Golden Rule. Lee I of Wylie

Date: 10 months ago

Review №123

Rating: 5

May seem that I am piling on here, with a 4.8 star rating, but now I see why. I had a 1st time visit in maybe 7 years to this shop, and boy what a great honest resource for auto repair. In my case, they diagnosed a loud squeaking noise as a failing drivetrain on my 2020 Ford Ranger. Fortunately it is covered under a Ford warranty. I am so glad I started a relationship up with this auto shop!

Date: 10 months ago

Review №124

Rating: 5

Very good service!

Date: 11 months ago

Review №125

Rating: 5

Always great service, great price, close by. Johnny and Graham always take care of us highly recommended for anyone having car trouble.

Date: 11 months ago

Review №126

Rating: 5

Excellent, honest and transparent, zero pressure just good mechanic work makes you want to come back.

Date: 11 months ago

Review №127

Rating: 5

The Golden Rule team are an awesome group of people. Graham and Johnny were great, they had the team diagnose an issue with my wife s car. They were honest and didn t try to upsell me on any other issues. Definitely going to be returning.

Date: 11 months ago

Review №128

Rating: 5

Best shop you can take your car to. The guys are great and give you fair pricing.

Date: 11 months ago

Review №129

Rating: 1

I took my car here on 11/08/2022 and they replaced my valve cover gasket. This cost me $731 of a bill that was just over $1,500. They also had two fees for a Engine Diagnostic test and Electrical Circuit Diagnostic test that totaled $280 and a $72.13 Shop Fee they tacked on to the end of my bill. 9 months later on 08/14/2023 I took my car to a shop that doesn t nickel and dime the customer and they found that I needed my valve cover gasket replaced again!! Replaced gaskets should last anywhere between 7-10 years and what ever work Golden Rule did only lasted 9 months! Now I worry that the other work done on my car by Golden Rule is just going to have to be redone. Only bring your vehicle here if you like high prices, excess fees, and sucky work.

Date: 11 months ago

Review №130

Rating: 5

OMG! They deserve five stars to infinity. I know it s a competitive business out there. But I m telling you it s well worth paying extra. Because these guys not only that they see you as a human being. But money is not the first thing on their mind. Your safety is. And you don t feel pressured. They don t make you feel incompetent because you have an opinion about something you probably don t know much about. they listen as you are the only customer in their busy schedule. These are a good group of guys. The mannerism is not just one or two. It s equal throughout the shop. Even the ones that you don t talk to. The vibes that they send off is very welcoming as well. Thank you special hats and thank you. Off to Jeffrey and Graham. I don t have my cards in front of me if I butchered your name I apologize.

Date: 11 months ago

Review №131

Rating: 5

Staff at this location are extremely friendly. Graham is always very helpful and have taken very good care of my cars the past two years. I highly recommend taking your car here for repairs.

Date: 11 months ago

Review №132

Rating: 5

Great care of my vehicles.

Date: 11 months ago

Review №133

Rating: 5

Awesome service at a fair price. Excellent communication Super friendly folks.

Date: a year ago

Review №134

Rating: 5

Fantastic group of guys working at Golden Rule.

Date: a year ago

Review №135

Rating: 5

Best of the best! Ive had 15 cars and service from the best of the imports from Asia and Europe. The excellent service that Golden Rule Auto Care - Wylie, Texas provides exceeds them in a rare class with Mustang Auto Service, Dallas, Live Oak, where I used to live. And Golden Rule Auto Care - Wylie, Texas will provide referrals to the best mechanics, if necessary, to fix the problem if its outside of their expertise. Thats professionalism. I cant recommend them highly enough. Thanks Johnny, Graham, and the rest of the Guys! Plus, you can plug in your guitar and jam while you wait! Thanks Guys! RL

Date: a year ago

Review №136

Rating: 5

Great Service

Date: a year ago

Review №137

Rating: 5

Love the singing cowboy!

Date: a year ago

Review №138

Rating: 5

had my 2016 lifted jeep jku serviced. got it back on the road in short order. Good service, good people.

Date: a year ago

Review №139

Rating: 5

Always do a stellar job. They are friendly and professional and so helpful. We trust them 100%. Plus their online report after the work is done is so handy!

Date: a year ago

Review №140

Rating: 5

Graham and the guys at Golden Rule are top notch!

Date: a year ago

Review №141

Rating: 5

Great team, great techs! Courtesy shuttle came in clutch!! Ill be seeing them again next time I need service.

Date: a year ago

Review №142

Rating: 5

After a HORRIBLE experience dealing with Rockwall Ford and CarMax I took my vehicle to Graham. Graham and Matt were able to do in one day what Ford and CarMax could not do since March. Graham and associates took great care and advised me on immediate repairs and suggested maintenance. Graham talks to you as an partner and patiently gives details in order to make the best decisions. Not a high pressure garage. Definitely recommend for future needs. Thank you!

Date: a year ago

Review №143

Rating: 5

Came here for an inspection, and they were kindhearted and worked quickly. Thanks guys!

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

Great staff. Great place. They care. Will always be a customer.

Date: a year ago

Review №146

Rating: 5

The staff is very friendly. They get the work done quickly and correctly. Highly recommend the Wylie store for all your automotive service needs.

Date: a year ago

Review №147

Rating: 5

I took my car in on Tuesday to get my steering suspension rack and pinion, power steering pump, oil change and alignment done and got it back by Friday. These guys do excellent work at a reasonable price. Also their customer service is A1. Ill be going back for all my auto repair work. Had more work done! Another excellent job! Throttle body cleaning, radiator and hoses, oil change and idle air control valve replacement. Highly recommend their services! Reasonable pricing and immaculate customer service! And they are very honest. Go see Graham and the guys theyll take care of you!

Date: a year ago

Review №148

Rating: 5

Always takes care of their people

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

These guys are the real deal. Welcoming environment for everyone and a good team of people ready to help. Great communication via text.

Date: a year ago

Review №151

Rating: 5

My car window was rolling up slowly and I was sure that the motor needed replacing. Golden Rule checked it out and said it just needed some oil. They could easily have charged me for replacing the motor. But they didn t charge me anything! If you are looking for an honest repair shop, this is the one!

Date: a year ago

Review №152

Rating: 5

Graham and Johnny are 2 of the most likeable and knowledgeable, good old country boyz. Ive been bringing them my vehicles for the past 2 years and have not been disappointed. As the cost of maintaining vehicles is on the rise, I have seen a few ex-dealership patrons come into the shop and rebel against the over charging and up charging tactics of those big dealerships. Prices are fair and their local.

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

These guys make you feel welcome the moment the door is opened, a real family feel. Service was swift and very reasonably priced. I will recommend them to everyone.

Date: a year ago

Review №156

Rating: 5

Super friendly people and they get things done fast. If I ever have any other issues I know where to go!

Date: a year ago

Review №157

Rating: 5

Best in the business; thorough, honest and friendly. You can t go wrong with Golden Rule Auto Care !

Date: a year ago

Review №158

Rating: 5

I had an appointment for 4 o clock for an oil change and they started right on time and got me out quickly. The staff is very friendly and will engage in conversation throughout your wait. Management will review any recommendations, but will not be that pushy salesmen. I highly recommend going there for any of your needs. They are very trustworthy and will not give you the runaround. Call for an appointment because they are very busy.

Date: a year ago

Review №159

Rating: 5

I had a wonderful experience at Golden Rule Auto Care! They did an amazing job on my truck, and I was pleasantly surprised by their fair pricing. The staff and Graham was friendly and professional throughout the entire process. I highly recommend them for anyone looking for top-notch auto care at reasonable prices. Thank you, Golden Rule Auto Care!

Date: a year ago

Review №160

Rating: 5

I usually never leave reviews but when a company provides me with exceptional service and treats me with total professionalism from start to finish it deserves commendation. I had a battery replaced in my 2015 Dodge pickup. Not only did G.R. do everything promised from the beginning, they also adjusted the labor for an easier install. This company does truly practice the Golden Rule. Great job guys, we will bring all our vehicles to you for future services. Thanks, Ronnie Bracksieck

Date: a year ago

Review №161

Rating: 5

Great and friendly customer service. Love the crew!

Date: a year ago

Review №162

Rating: 5

Great place, friendly service, good mechanics. I drive all the way from Mesquite to see these guys and its always a pleasure.

Date: a year ago

Review №163

Rating: 5

Excellent place to bring your car for oil changes and mechanical problems! The staff is kind and friendly. They are honest about the work needing done on your car and are supper helpful with questions for people who may not know anything about cars. In addition, they have a really nice spacious lobby where you can comfortably wait. Golden Rule is my most trusted auto shop, I take my car here every time. Take your car here! Highly recommend!

Date: a year ago

Review №164

Rating: 5

My wife and I have recently had issues with our cars. Graham and his team at Golden Rule Auto Care are very down to earth and knowledgeable! My wife said to me that they are a group of good ole boys which I think is the best possible description of the team there! Thank you guys!

Date: a year ago

Review №165

Rating: 5

The service technician provided a comprehensive list of issues that needed immediate attention or would need attention in the coming months. The primary reason I had the car service was due to the air conditioning not dispensing cold air. From the initial diagnostics to replacing the a/c compressor and having the car ready for pick up was spectacular. The final price was close to the estimated price prior to the beginning of the service. I will definitely return here if the need arises for car service or repair.

Date: a year ago

Review №166

Rating: 5

Everyone is friendly here and creates a happy environment. I appreciate it and I can tell the other customers did as well. Most everyone who I watched come in had a smile on their face by the time they left. Even customers who came in frustrated appeared to be relieved by the time they left due to the calm and professional nature that the staff showed them.

Date: a year ago

Review №167

Rating: 5

Date: a year ago

Review №168

Rating: 5

Attentive, kind and talented crew; I recommend them and believe their prices are reasonable.

Date: a year ago

Review №169

Rating: 4

Work was done in a timely manner. I was contacted first to let me know what was needed.I was charged a fair price.

Date: a year ago

Review №170

Rating: 5

Always terrific customer service and great workmanship on repairs

Date: a year ago

Review №171

Rating: 5

As always service was great and problem solved.Good work guys

Date: a year ago

Review №172

Rating: 5

Honest, quick, and thorough service! We will be using them from now on for our vehicles!

Date: a year ago

Review №173

Rating: 5

Great service! Had the engine light come on in an older E350 Mercedes for an EVAPORATOR leak. They tested the system and found nothing wrong. They reset the code and did not charge for the service. I will definitely be back!

Date: a year ago

Review №174

Rating: 5

Top tier, affordable auto card. I came in with an issue and they were very helpful and responsive, giving me a great price for the work too. Definitely recommend for anyone needing some car work done.

Date: a year ago

Review №175

Rating: 5

always greeted by friendly faces when i come into the shop. the only mechanics i know i can trust to truly have my best interest at heart not just trying to make money off of me. they re great guys and they will always have my business

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

This place will always take care of you! I tell all my friends and family to come here because they truly uphold the golden rule.

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 5

Highly recommend for their excellant replacement of a leaking radiator.

Date: a year ago

Review №180

Rating: 5

I brought my truck there with 5 issues and they had them all diagnosed in about 6 hours. They talked to me before doing any repairs and they explained everything very well. They are the friendliest shop I ve ever been to. They are courteous and polite and answer all your questions. I will take my vehicles here from now on.

Date: a year ago

Review №181

Rating: 5

Great group that actually helped the customer and not just take your money, recommend to go to with your car needs

Date: a year ago

Review №182

Rating: 5

Super friendly staff Prices were good

Date: a year ago

Review №183

Rating: 5

Johnny is EVERYTHING!!! Great character and spirit! I decided not to get my car worked on here, only because I didn t have enough funds right now. But the experience was amazing and they were so kind, definitely be bringing my car back for the work needed Shelly

Date: a year ago

Review №184

Rating: 5

So glad to have found this place. Oil change and tire rotation. Great communication and service.

Date: a year ago

Review №185

Rating: 5

I had a very old vehicle that needed repairs and was trying to decide whether or not to repair or sell. Golden rule did an inspection and they were very thorough and honest about what the car needed and what it could do without for awhile. I truly appreciated their honesty and thoroughness.

Date: a year ago

Review №186

Rating: 5

Fair pricing and incredible service !!!

Date: a year ago

Review №187

Rating: 5

The Golden Rule employees are friendly, knowledgeable, and they get your car fixed! I dont go anywhere else!

Date: a year ago

Review №188

Rating: 5

Graham was VERY courteous and professional!!! These guys were really no BS! They found the issue and let me know exactly what needed to be done. Thank you!!!

Date: a year ago

Review №189

Rating: 5

Gotta be one of the best experience Ive had with an auto repair shop. Our Honda Odyssey broke down and fortunately this place was right there. We were greeted very politely and they kept us up-to-date realtime and was very transparent with the repairs. We just might make the trip out here from Plano for our auto maintenance needs because the service and honest prices were that fantastic. Thank you!

Date: a year ago

Review №190

Rating: 5

Johnny, the Owner and Employees at this Car Care Center is very Courteous. They can get the job done!!

Date: a year ago

Review №191

Rating: 5

I actually made the appointment to replace all wheel bearings on a 2014 Ram at 106,000 miles. There were no issues, I just thought it may be a mileage limit just as the spark plug replacement at 100,000. I found out through their inspection all were good, but I did have an upper and lower ball joint needing replacement. I found an honest automobile repair shop and highly recommended using for any repairs needed or at least inspected to determine next steps. Thank you.

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 5

They were very nice and I felt they are honest and did a good job. Their price is equivalent to other oil change places but I will definitely go back to them because of their level of good customer service !

Date: a year ago

Review №194

Rating: 5

The Golden Rule team is the best! They use really quality parts and are very transparent with their processes.

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

These guys are the best they re a super friendly staff and a very honest crew with affordable pricing. I wouldn t bring my truck anywhere else

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

The name of this auto shop Golden Rule represents exactly how they do business. I was very well pleased. Your treated like family. Services

Date: a year ago

Review №199

Rating: 5

Had an engine problem that I couldn t figure out. I made an appointment for the next day, and they fully diagnosed the engine, found and fixed the problem, and cleaned up the engine too. Had the car back by end of day and am completely satisfied with they work they did, the attention we got while there, and the extra effort they gave. Great experience, great pricing, and my family will be back when we have any other car issues.

Date: a year ago

Review №200

Rating: 5

I recently visited the Golden Rule Auto Care, Wylie, TX location. I had a very pleasant experience. Johnny, Graham, and the other members took care of me. I had an issue with the power windows that another shop had attempted to repair, but were unable to complete the job. This shop was able to diagnose the exact cause very quickly and completed the repair at a reasonable price. Everyone was very nice and professional; they were even able to provide shuttle service. I will definitely return for future needs!

Date: a year ago