Fairfield Inn & Suites Houston NASA/Webster

Review №1

Rating: 5

From the moment we arrived, we felt welcomed by the friendly staff at check-in. I was also thanked for being a Marriot Bonjoy member. I chose this hotel for the key features of an indoor pool, fitness center, free breakfast, and free parking. This location delivered. The pool was refreshingly cool and very clean. We enjoyed it twice during our stay. The fitness center looked like it had everything to get a decent workout. Our room was spacious and spotless, although the A/C had a slight odor. It kept the room cold and we travel with candles and air freshener so it wasnt a big deal to us. Breakfast was great, included waffle machines. I felt that my car was in a safe location. The hotel s location was perfect for our activities in Houston and Galveston. We have never been to Webster before. It had everything we needed or wanted for our weekend here. I would definitely stay here again and highly recommend it to others!

Date: 5 days ago

Review №2

Rating: 2

After staying at a Marriott in Kansas City and now this one, the difference is blatantly clear. The staff have never once said hello, good morning etc, in KCK they always said a greeting. The room here smells of mildew every time I walk in. I dont think the toilet is secured to the floor as I feel it move when I get off it. The bed has a visible sag on one side where I assume hundreds have slept. The side door is SO janky and barely works to the point that Im now writing this review. Fix that stupid key card device.... The only bright side I can say in comparison is the gym is nicer and the breakfast was better, otherwise Id rate this place lower.. Now I have to give the other hotel a 5 star review due to this comparison. Walkability: Close to food and retail Food and drinks: Close by

Date: 6 days ago

Review №3

Rating: 4

Date: 6 days ago

Review №4

Rating: 5

Date: a month ago

Review №5

Rating: 5

Date: a month ago

Review №6

Rating: 4

Date: a month ago

Review №7

Rating: 5

Nearby activities: It has a very good location Food and drinks: Breakfast very well served

Date: a month ago

Review №8

Rating: 3

Rude night shift staff worker. Loved the dayshift staff. Poor excuses for the ONLY laundry room in the hotel not working. When I tried to address the staff about his attitude with me he continued to be salty. You would think they would have the laundry room posted out of order instead of wasting guests time with no solution. Exhaust fans in bathrooms are for show only. They do not work in any of the rooms our party booked. Super disappointed in the night shift customer service.

Date: 2 months ago

Review №9

Rating: 5

Front desk staff was a bit off. My husband went to check-in and the front desk agent, instead of greeting him, thought he was a delivery boy. Excuse me?! They then proceeded to ask my husband for his passport. What?! Isn t it customary to ask for just ID or more simply, a drivers license? Then, as he walks in with our service dog (who s wearing her vest and ID clearly visible) and gets asked if she s a service dog. You just checked us in and you saw in the system notes that we had a service dog. What s happening?! The next morning I asked for straws (for our toddlers) and was rudely turned away by another front desk person saying if they don t have any in the breakfast area, then no. Only to turn around and run into a kitchen attendant providing me with several straws. The dissonance was evident. Other than those 2 team members, service was good, rooms were clean, spacious, stocked no other complaints or issues. Location is great too! 8 min from NASA Space Center and 30min to Moody Gardens in Galveston. Great restaurants around and the mall is just minutes away.

Date: 2 months ago

Review №10

Rating: 1

Wish I could give zero stars. Made a fully paid and confirmed reservation for a room on my wedding night. When I get there I m told by the front desk agent that they overbooked and don t have the room I paid for and reserved available and instead offer me an inferior room. I declined and chose instead to cancel my reservation and went elsewhere. Management refused multiple times to give me a refund despite overbooking which is 100% on them. Nothing but greed. Refund didn t happen until I filed a dispute with my credit card company and luckily they had my back unlike Fairfield. What a pathetic excuse for a management team.

Date: 3 months ago

Review №11

Rating: 4

Date: 3 months ago

Review №12

Rating: 4

Date: 4 months ago

Review №13

Rating: 5

My hubby got us a room for three nights here and it was pretty nice! The breakfast was yummy and Pedro, who works the night shift at the front desk, was super friendly! We were running late for check-in and called him with a heads up so they wouldnt cancel our booking. Pedro was so nice about it, really kind and helpful! Weve stayed at lots of Marriott hotels around the country and he made us feel the safest and most looked after by far! Most night shift front desk employees lack customer service skills but that was not the case with him. We asked to change rooms because the one we got first smelled strange, and then we also needed towels that werent in the new room we got assigned. Pedro was really understanding and sorted it all out without any fuss! Some of the other front desk people should learn from him because they werent as nice or attentive, sadly. Overall I would recommend this property as it s very conveniently located near NASA!

Date: 4 months ago

Review №14

Rating: 4

Very nice hotel in a quiet location. The majority of the staff that I interacted with was great. One of the male staff members my husband interacted with was quite rude and didn t want to deal with him. But everybody else was great. Rooms were decent sized and clean..

Date: 5 months ago

Review №15

Rating: 4

Date: 6 months ago

Review №16

Rating: 1

Date: 6 months ago

Review №17

Rating: 5

Located behind major street, which allows for it being quiet but convenient to get to restaurants and sites. Good rooms, small workout gym and breakfast. Walkability: If you need to stretch your legs, you can walk to a nearby (~0.3 mile) strip mall for food.

Date: 6 months ago

Review №18

Rating: 4

I had booked our room for 4 people, 2 adults and 2 kids, which room showed 2 queen beds. No issues here. However when it came time for us to shower, there were only 2 towels. I asked the young man at the front desk for 2 extra towels, but his response was not welcoming. It seems I disturbed his interaction with his handheld device. With an unpleasant look he asked what did you need? Not how may I assist or help you? After I asked for the towels he said two more?!?! I responded - yes please, we are 4 in the room but only 2 towels in the barhroom. Reluctantly he said Ill check and see what I have. We did get the towels. The morning or day staff was much better, they greeted with a good morning and smile when we came down for breakfast. There was a college/school staying here during our stay, arrived in 3 different coach busses. This made breakfast challenging as food ran out quick, with a line of people. The room walls were almost paper thin, we could easily hear what was going on next to us, as well as while we walked down the halls. Overall, the hotel is well kept, no issues here.

Date: 6 months ago

Review №19

Rating: 2

Frequent traveller for business and pleasure - Worst stay in any Marriott property ever. Room was dirty and smelled of mold, made me sick. Staff wouldnt move me and was pretty rude about it. I would have left, but I was there on a contract and my client paid for the room. Only upside was that is was walking distance from some reasonable restaurants. The best thing about this stay was when it ended. Keep looking.

Date: 6 months ago

Review №20

Rating: 5

Date: 7 months ago

Review №21

Rating: 5

Date: 7 months ago

Review №22

Rating: 2

Walls a way too thin.

Date: 7 months ago

Review №23

Rating: 3

Our room had a weird odor when we walked in, went to iron our clothes, and the ironing board was broken. Also, when we went to shower, the body wash and shampoo bottles were empty even though the cleaning crew had just left our room.. I was very disappointed with our stay.

Date: 7 months ago

Review №24

Rating: 5

Front desk staff was great. Location was a bit far to walk anywhere. Rooms

Date: 7 months ago

Review №25

Rating: 4

Always clean, breakfast is good, and the coffee is always available.

Date: 7 months ago

Review №26

Rating: 2

Dear Marriot, Get better staff! My family checked in from Cypress, TX to attend a volleyball tournament nearby. Upon checking in we were asked if we needed the rooms cleaned the following morning. I said yes and we were off the next morning at 7 AM. The tournament ended around 2:30. When we got back there we were met near the elevator by housekeeping. However, they were not in our room but in a room across the way. When we walked into our room it had not been cleaned. I asked 2 women on the floor if our room was on the list to be cleaned soon. They both told me, No and showed me the list. We went back down and figured we could just go to a late lunch while we requested (yet again) housekeeping. The receptionist at the front assured me they would be up while we were gone to restock and clean. We came back an hour later and still - not cleaned. Finally, after a 3rd request, someone came to clean. This time we left to shop at the Baybrook Mall. When I arrived after hours at the tournament, an hour at lunch, and 3 hours at the mall---- I was looking forward to a hot shower and the bed. The room was hot, stuffy, and dusty. Nonetheless, I jumped in the shower. To my surprise, NO conditioner, not towels, and I was having a sneezing attack. Out of all of the hotels in this area, we chose Marriot and unfortunately, it was a huge mistake. I called the front desk to speak to a manager. I spoke to Toy. She showed no empathy AND she accused me of requesting conditioner already. I told her my husband was bald and my daughter had box braids so there was no way. Never again. Please address this with your staff.

Date: 7 months ago

Review №27

Rating: 5

Date: 8 months ago

Review №28

Rating: 5

Clean, quiet and convenient!

Date: 8 months ago

Review №29

Rating: 5

Great option if your in town for a cruise and it is right off I45. Plenty of dining options close by in the area. Safety: Located in a safe part of town

Date: 8 months ago

Review №30

Rating: 5

Long term stay. Staff treat you like family!

Date: 8 months ago

Review №31

Rating: 5

I was very impressed with my stay here. It was a great room for the value, and the customer service was amazing, too. I highly recommend staying here.

Date: 8 months ago

Review №32

Rating: 4

Staff were very friendly. Room was beautiful and spacious which included an ironing board, coffee, mini fridge and microwave. Plenty of clothes storage if having an extended stay with access to laundry services, pool and a gym. Free breakfast on offer, limited hot food offer but enough cereal and yoghurt choices. Also a small selection of snacks and drinks available for purchase by the front desk. Walkability: Shops and restaurants within a 5-10 minute walk.

Date: 8 months ago

Review №33

Rating: 4

Nice inexpensive option for the area. Hotel is nice enough and the rooms are comfortable. Youre not going to get anything spacious, but they are decent enough. Breakfast was typical fare, but was enjoyable enough. Staff was nice as well and the place was clean.

Date: 8 months ago

Review №34

Rating: 3

Date: 8 months ago

Review №35

Rating: 5

Date: 8 months ago

Review №36

Rating: 5

Date: 9 months ago

Review №37

Rating: 5

Date: 9 months ago

Review №38

Rating: 4

Date: 9 months ago

Review №39

Rating: 5

Date: 9 months ago

Review №40

Rating: 5

Date: 10 months ago

Review №41

Rating: 5

Slept here before a cruise from Galveston , rooms are clean , wifi is the best we ever had in a hotel 100+ mgbs , usually hotel go to 10-20 max... we would stay here again without hesitation.

Date: 10 months ago

Review №42

Rating: 5

This is by far one of the best hotels in the NASA area. Its all round 5 stars. Environment is ambiance, customer service is top-notch, clean and great breakfast.

Date: 11 months ago

Review №43

Rating: 1

I have never had this awful of a customer experience at a Marriott property. I would say I was greeted with scowls, but I wasn t even greeted. I was just glared at. The gal who was mocking someone as I walked up to the counter, rolled her eyes when I gave the name for the reservation and said to her colleague oh it s THAT one Often times I get into a location before my employer, they add my name to the reservation so I can check in before they arrive. This has never ever been an issue. They refused to accept the request to add my name to the reservation and told me I needed to call my employer to verify. I explained that theyre on a flight and had just fallen asleep and they told me they did not care and they would not honor my boss s request. So here I am, having driven over night, with no where to sleep before my flight. I do my best to be patient, understanding, and be as little of an inconvenience as possible. I don t want to be a nuisance, I just want to sleep. I get that a last min reservation made to check in at 8am is probably annoying on their end. But the company is loyal to Marriott and has ambassador elite status specifically because we travel and work awful hours and the perk of giving them 10s of thousand a in business every year, is that we re able to check in at odd hours.

Date: 11 months ago

Review №44

Rating: 5

Quiet comfy hotel. Only negative thing to say if your mobile key does not work remove that from your hotels listed features in the app.

Date: 11 months ago

Review №45

Rating: 5

Date: 11 months ago

Review №46

Rating: 5

The breakfast was good better that expected, we were surprised, staff is very attentive!

Date: a year ago

Review №47

Rating: 1

Rooms: Dirty hotel room!!!! 9/24/23 I checked in after 4 PM hotel room has nothing on the floor looks fine . I got up at 6AM to use the restroom then I saw underwear next to my bed I picked it up F*** sh*** that it s not mine I had to leave that M*F* hotel room before 7AM!!! 1 of 1 Rooms : 1/5 |

Date: a year ago

Review №48

Rating: 4

Nice, clean hotel with nice breakfast.

Date: a year ago

Review №49

Rating: 5

A cool 2* hotel in Houston not far away from NASA. Their rooms are very spacious, and are equipped with a mini-fridge, a microwave, a heating/cooling unit, amongst others. The bathrooms are large, but with a bathtub (no shower box). They serve free breakfast with a mix of hot and cold plates. The value-for-money is super. Shopping centers are within a 5-minute drive, while restaurants are within walking distance. Rooms: Very spacious, have a microwave, a mini-fridge, a heating/cooling unit, and others.

Date: a year ago

Review №50

Rating: 5

Date: a year ago

Review №51

Rating: 4

Date: a year ago

Review №52

Rating: 5

Trista check us in, Great hospitality service. Thank you

Date: a year ago

Review №53

Rating: 5

Date: a year ago

Review №54

Rating: 5

Clean and comfortable hotel. Located south of Houston, very close to the NASA Space Center. Small problem with housekeeping: upon arrival we asked to have it every day but on the first day we had to request it because they hadnt done it. Rooms: Spacious rooms

Date: a year ago

Review №55

Rating: 4

The room was a basic room. Comfortable & quiet. Very clean. Staff at check-in was very nice. Location is great. Might want to plan breakfast somewhere else unless youre a fan of frozen microwaved food. They serve previously frozen waffles & biscuits with sausage. Yogurt, oatmeal & cereal in packaging. They do have a good gym & nice small indoor pool.

Date: a year ago

Review №56

Rating: 4

I couldnt give it a five because my room had an oder that smelled like urine, but after notifying housekeeping the problem was fixed. Food and drinks: Continental breakfast and an all night coffee, tea and hot chocolate bar.

Date: a year ago

Review №57

Rating: 5

Date: a year ago

Review №58

Rating: 5

Clean Hotel. Our initial plan was to take a single room at Spring Hill suites in Galveston for $320 per room per night, however at last minute we decided to take 2 rooms here and both cost us $300 and we drove to Galveston. Surprisingly, the hotel is very clean and looking new. Id suggest this to everyone.

Date: a year ago

Review №59

Rating: 5

Have free EV chargers.

Date: a year ago

Review №60

Rating: 1

Date: a year ago

Review №61

Rating: 1

Checked in around 10pm and the assigned room smelled strongly like cigarette smoke. Asked the front desk to move me but no other rooms were available (on a Tuesday). Maintenance was sent to the room instead and they sprayed a bunch of air freshener into the AC unit so the room smelled like air freshener AND smoke.

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Stayed here for one evening while visiting the nearby Space Center. The hotel front desk staff were super friendly and professional. My room was spotlessly clean, and the bed was comfortable. There were no issues with noise, either from the outside or inside. This hotel is a very good choice when visiting the area, I would stay here again.

Date: a year ago

Review №65

Rating: 4

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Pretty well run and decent fitness center.

Date: a year ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 5

Janee Kayla Rosi courteous staff great breakfast excellent hotel to stay and unwind

Date: a year ago

Review №70

Rating: 5

Close to NASA! Quick check-in and -out. Patient to introduce us the faciilty in the hotel.

Date: a year ago

Review №71

Rating: 5

Great location for work. Feels clean & new. Staff very helpful and pleasant. Solid breakfast offerings. Looking forward to staying again.

Date: a year ago

Review №72

Rating: 5

My first time to this area of Texas. Amazing place to visit. So much to see, so little time. Noteworthy details: This an outstanding example of a place to stay that has everything. Its an awesome example of typical Marriott class. Being a Gold rewards member, all my hotel needs are met here.

Date: a year ago

Review №73

Rating: 5

Newer hotel with large clean rooms. Good safe location close to numerous restaurants. Stayed here after visiting NASA and its a short drive. Would recommend.

Date: a year ago

Review №74

Rating: 3

Esthetically pleasing hotel. The night staff was awesome. Very attentive and helpful. The only thing I didnt like was the beds. Very important!! I had an extended stay and didnt get any restful sleep. A clock in the pool area would be beneficial.

Date: a year ago

Review №75

Rating: 5

Customer service was great they accommodated me as I arrived earlier than expected, very clean and updated, breakfast was nice but didn t have non dairy milk options or didn t any protein like bacon or sausage , very quiet on the 4th floor. Overall very satisfied with my stay !

Date: a year ago

Review №76

Rating: 4

Date: a year ago

Review №77

Rating: 4

The included breakfast could be a little better, but otherwise this was a nice stay and a clean and maintained hotel.

Date: a year ago

Review №78

Rating: 5

Very clean. Bed was soft. Great location with lots to do. Rooms: Tastfully decorated. Soft bed. Very clean. Rooms : 5/5 |

Date: a year ago

Review №79

Rating: 5

Nice room very clean friendly staff. Walkability: A wide variety of restaurants close enough to walk to. Rooms : 5/5 |

Date: a year ago

Review №80

Rating: 5

The customer service is exceptional. We stayed there a year ago and will be back this week. I had to change our dates repeatedly due to appointments in the area. Erika, the front desk supervisor, was so helpful. I honestly felt bad calling her so many times to change the days. Erika, did the date change over and over, never breaking her super nice, helpful attitude. I can only say that I would have a hard time dealing with myself. Thank you, Erika. The stay was great, the rooms were very clean. The breakfast is a WARM breakfast with different options daily. Waffles, biscuits and gravy, scrambled eggs, cheese omelets. Thats in the two mornings we were there. The staff is absolutely fantastic. Both Erikas and Ashley, the manager, were so accommodating. With us doing all the date changes and being difficult, they still made us very happy customers. Definitely be back.

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

The receptionist and the entire staff were awesome! The room was super clean and the hot breakfast was very delicious. Definitely will be back whenever Im in the Houston area.

Date: a year ago

Review №83

Rating: 4

Really nice hotel w/ newer amenities. Customer service is second to none and location is prime. Only thing we didn t like is that walls are paper thin. We could hear everything on both sides of our room; guests taking showers and even morning alarms (not sound but vibration!). Not to the hotel s fault, we had guests having a party in the hallway right in front of our door, at 3am. Overall good experience. Definitively great for the price. Just be ready for interrupted sleep. Breakfast is amazing!

Date: a year ago

Review №84

Rating: 1

Date: a year ago

Review №85

Rating: 3

Beds are always the most important feature if you want to sleep. So it s an above average mattress, but we booked a king and upon checking in was given two queen beds. Not cool. But we were give 2 free waters. . Breakfast was okay. Covid changed hotels breakfasts forever. So it was a cut above continental. The place was nice and clean. Staff was nice. My sleep was interrupted by a customer. Let s call her boom boom Betty. She was above us, and the smell of Swisher Sweets fouled the sir in our room. Her door slammed all night every 60 to 90 minutes. I passed her when I checked in, and she smelled of pot and cigar. So I maybe got 3 hours of sleep due to the business activity of boom boom Betty. She s probably the one that stole my king sized bed. I m sure she got more use out of it that my wife and I did. I ll be looking at a better part of town when I find another Marriott. The cheapest turned out to be the one sought out by the Swisher sweet girls. I just hate being sleepy during the family funeral this morning. I learned my lesson.

Date: a year ago

Review №86

Rating: 3

Breakfast staff are super slow. Not even bread and toast for breakfast... Guests had to wait more than 30 minutes for a basic hot breakfast and eventually left... Not a genuine Fairfield experience...

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 5

Nice hotel

Date: a year ago

Review №89

Rating: 2

Not the best Fairfield I ve been to. Mobile key not working, not much attention given and somewhat of an attitude even for a gold member. I would expect better from the hotel.

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 1

Stayed 2 hours, AC didnt work. They were booked up so they couldnt move me to a different room. So we checked out, and I had to argue with the front desk to get my money back.

Date: a year ago

Review №92

Rating: 4

Off in back STREETS thank goodness for GPS. Food and drinks: Good breakfast selection Rooms : 4/5 |

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 5

Small hotel but with very good service. Excellent location close to NASA and with many restaurants around. They have an indoor pool and gym. I found everything clean and we had a good stay. I would stay here again.

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 4

Very clean and quiet with a polite staff.

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

I recently stayed here and must say I was pleasantly surprised. The staff was friendly, the rooms were clean and spacious, and the grounds were clean. The WiFi was strong and had not trouble keeping up with 5 devices. The breakfast was plentiful and delicious. I will definitely stay here again if Im ever in the area again. Great job Marriott!

Date: a year ago

Review №99

Rating: 3

Date: a year ago

Review №100

Rating: 5

Great hotel! Located about 10 min from the NASA experience, with free parking and good breakfast.

Date: a year ago

Review №101

Rating: 5

Date: 2 years ago

Review №102

Rating: 1

Staff were rude

Date: 2 years ago

Review №103

Rating: 5

Date: 2 years ago

Review №104

Rating: 5

Date: 2 years ago

Review №105

Rating: 5

Awesome place to stay near the space center.

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

Brian new hotel room everything is clean no issues

Date: 2 years ago

Review №108

Rating: 4

Date: 2 years ago

Review №109

Rating: 5

Great location near NASA, Kemah Boardwalk, Malls, lot of restaurants in area. Hotel is very clean . Excellent.

Date: 2 years ago

Review №110

Rating: 4

The room was great nice and clean and comfy but checkout is at 11am and the housekeepers started knocking on the door at 10am. The infused water was amazing and delicious. Very refreshing. Would ve been 5 stars if the housekeepers hadn t knocked at 10am. 10:55am would ve been more acceptable.

Date: 2 years ago

Review №111

Rating: 5

My stay was excellent because this property is no less than Westin hotel when it comes to interiors, ambience, room size, customer service and amenties at disposal onsite. I have stayed in multiple Fairfields across 43 states over years and this one takes the prize. Modern state of the art furnishings supplemented with enough parking space, next to mall and shopping area (Location Matters!!!), good breakfast options, spacious lobby, value for money are couple of differentiating factors/USP for this place. I would recommend this place to anyone traveling in Houston/NASA area. Thanks.

Date: 2 years ago

Review №112

Rating: 5

Great hotel with EV charger.

Date: 2 years ago

Review №113

Rating: 4

The room was fine but the floor in the bathroom had boot or shoe prints all over. Like someone mopped with dirty shoes on. The rest was fine.

Date: 2 years ago

Review №114

Rating: 5

Date: 2 years ago

Review №115

Rating: 5

Very nice staff and very accommodating! We booked four rooms so that in-town family could join us for 1 day and have pool time and there werent any issues. The pool was cold but the kids had a great time! This is an awesome location around everything you would need. Lots of kids but the hotel was relatively quiet. We will return! Front desk staff Rocked!!!

Date: 2 years ago

Review №116

Rating: 4

Nice king room, with large bathroom. Not cell phone friendly - no electrical outlets on bedside tables. Multiple outlets on desk. Typical Fairfield Inn in most respects. Hotel wifi very fast. Convenient location.

Date: 2 years ago

Review №117

Rating: 5

Date: 2 years ago

Review №118

Rating: 5

Loved the pool! was nice and clean the fitness room was also well kept. Also the complementary cucumber water in lobby was a refreshing touch.

Date: 2 years ago

Review №119

Rating: 5

Date: 2 years ago

Review №120

Rating: 5

Great place to relax, no complaints. The staff does a great job. All new. Everything is working. Its nice to be a Marriott member

Date: 2 years ago

Review №121

Rating: 2

Only downfall to our stay was that they gave us a different room than the one booked. They didnt even notify us about the changes. When asked for extra pillows they were unable to provide any. Overall the stay was alright.

Date: 2 years ago

Review №122

Rating: 5

Need sleep this place works. Quiet, clean rooms. Comfortable beds, quick check-in.

Date: 2 years ago

Review №123

Rating: 1

Hotel was fairly clean but king room very small. Shower was nice but bathroom small and cramped. Pool and spa excellent however, staff did not monitor or care that the pool and spa were over ridden with loud, obnoxious guests drinking and carrying on. Same group of guests continued the party into the hall way from 10:40 p.m, to all hours of the night. This hotel is a complete joke. Do not stay here. They rent rooms to rift raft.

Date: 2 years ago

Review №124

Rating: 5

Clean and might as well be brand new

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 1

I requested a handicap room the day of the booking they confirmed. When we reach the property the next day they dont have it it is very inconvenient to stay all they say we r sorry didnt expect this. I wouldnt recommend staying. I also found this in the bathroom

Date: 2 years ago

Review №127

Rating: 5

Nicely appointed, modern, and clean! Feel is typical of new motels nothing to share that s not standard. But they are doing it well and offering friendly service. Large lobby dining area with coffee and tea all day. Pool and workout areas were not in use during our visit.

Date: 2 years ago

Review №128

Rating: 3

My girlfriend was in town from Louisiana and when I went to see her the outside, the inside common areas and even her room had a distinct smell of marijuana.

Date: 2 years ago

Review №129

Rating: 4

Only complaint is the complimentary breakfast wasn t great, the buffet had eggs, sausage and waffles which tasted okay the problem is that when I arrived for breakfast at around 8am there was hardly any food left and breakfast is from 7am-10am.

Date: 2 years ago

Review №130

Rating: 5

Off the main road. Very quiet and clean. Management is outstanding.

Date: 2 years ago

Review №131

Rating: 4

Great location!! So close to EVERYTHING- Baybrook Mall and awesome restaurants, i.e. Cheesecake Factory, Perrys Steakhouse, and Yard House! Hotel stay was great, only negative thing was the thermostat in the room did not work properly. So thankful for the employee working Friday night that came to the room to try to fix the thermostat. He also acknowledged the existing comforter that was dirty and removed it after trying to fix the thermostat. Later on he brought me two comforters so I was able to stay warm for the night.

Date: 2 years ago

Review №132

Rating: 2

There is little excuse for not vacuuming and roaches are never cool. Once you find them sleeping is over. They know theres an issue. But, yet not addressed.

Date: 2 years ago

Review №133

Rating: 5

Date: 2 years ago

Review №134

Rating: 3

Breakfast had expired milk, empty hot foods, no silverware, serving no bread at all, empty cereal and no one cleaning tables. Pool is not heated. Room was comfortable and clean. I have higher expectations from a Marriott.

Date: 2 years ago

Review №135

Rating: 4

Date: 2 years ago

Review №136

Rating: 5

Very Clean and quiet

Date: 2 years ago

Review №137

Rating: 4

Date: 2 years ago

Review №138

Rating: 4

Brand new. I like

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 4

Date: 2 years ago

Review №141

Rating: 1

The hotel and staff itself is perfectly fine, but Ill rate any hotel with 1 star if they still offer that plastic breakfast. We live in a world with climate change and this hotel still uses one-time plates, cups, forks and knives for breakfast instead of reusable and creating tons of wast. This is just ridiculous! Get rid of that plastic-breakfast as fast as possible and youll get 5* for a good hotel besides that. The US is the only country in the world where this is still happening. Change it!

Date: 2 years ago

Review №142

Rating: 5

Awesome service above and beyond All of the staff has been Awesome!

Date: 2 years ago

Review №143

Rating: 5

Clean, and in a decent location. The morning people were friendly and courteous

Date: 2 years ago

Review №144

Rating: 2

I am very displeased with my experience here and I wont be back.

Date: 2 years ago

Review №145

Rating: 5

Rooms were clean, stayed in a 2 queen bed room. They let us check in early! The kids got use of the indoor pool, which was very cold, but they had fun, at least room was warm. Breakfast served from 7am-10ish am, was really good yet simple. Eggs, sausage, biscuits, toast, cereal, yogurt plus make your own waffles was good, everyone enjoyed breakfast. Texas shaped waffles were good. We will stay again.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 5

Love Fairfield by Marriott perfect price for a badass room.

Date: 2 years ago

Review №148

Rating: 4

Thoroughly enjoyed my stay here. Very clean and quite. My only fuss was the pillows were kind of flat, but who sleeps with one pillow anyways.

Date: 2 years ago

Review №149

Rating: 5

This hotel is great! Its run by people who are kind and thoughtful. Ashley is the GM and she made it her mission to help make my stay perfect - mission accomplished! The rooms are clean, the breakfast is tasty and the experience is great. Great value and wonderful accommodations.

Date: 2 years ago

Review №150

Rating: 5

Im calling this location the above and beyond hotel because their staff does exactly that! I had not been to Houston in forever and so much had changed. We were there for a funeral and we had less than an hour to get dressed and get to the church. The gentlemen at the front desk was so welcoming. He learned why we were there, offered his condolences then offered to look up the church, he then printed the directions for us so we wouldnt lose any more time. I wish I had gotten his name because he was wonderful. When we returned to the hotel, we didnt see him at the desk and no one was standing there so we didnt get to ask but he worked on Thursday night 9/16/21. The next day was the burial service, again we were in a rush to eat and pack our bags and check out. I watched this kitchen attendant, I think her name was Ki-ki, as she walked around making everyone feel welcome. She offered to throw peoples trash, give them refills, she even made waffles for some of the guests and took it to their tables! She really wowed me! Although we were in a big hurry to leave, I had to take the time to thank her myself for her exemplary work. Whoever hired these amazing employees, should feel proud to have them representing their hotel and the Marriott brand! I look forward to returning soon! Btw, the hotel is beautiful and clean. The pool and work out area are fantastic and its great that they have opened up the hot breakfast again, yay!!

Date: 3 years ago

Review №151

Rating: 5

Excellent reception & easiest check-in ever, staff could not have been nicer, very good price (99 + fees), clean room, SUPER comfy beds, indoor pool, very decent morning buffet and best of all - electricity!!! They saved us after Hurricane Nicholas when we were without power for over 24 hours. This will be my go to hotel forever now <3

Date: 3 years ago

Review №152

Rating: 4

Date: 3 years ago

Review №153

Rating: 5

I really enjoyed my stay here. The place is very clean and comfortable. All of the staff was friendly and Taylor at the front desk made me feel so welcome.

Date: 3 years ago

Review №154

Rating: 5

This is a great hotel with a pool and a fitness center. A comfortable nights sleep and breakfast in the morning. We enjoyed our stay here this Labor Day weekend.

Date: 3 years ago

Review №155

Rating: 5

Absolutely love this location!! Clean room ,yummy breakfast and my son loved the indoor pool. We most definitely will book here again.

Date: 3 years ago

Review №156

Rating: 5

The best stay I have had when I travel, very clean rooms and magnificent service, delicious continental breakfast

Date: 3 years ago

Review №157

Rating: 5

Great staff clean place great location

Date: 3 years ago

Review №158

Rating: 5

The pictures do not do the hotel justice! The hotel staff was polite and professional. The room as we entered it smelled like fresh cucumbers. It was clean and bed was nice and comfy. Everything about the hotel was perfect. They had morning breakfast which included; self made waffles, sausage patties, bacon, omelets, biscuits and gravy, cereal, juices, coffee, yogurt, oatmeal. They also had a pool. Gym, and laundry (no detergent available.) In conclusion, I definitely recommend this hotel. I will be returning for future houston visits

Date: 3 years ago

Review №159

Rating: 2

Date: 3 years ago

Review №160

Rating: 5

Nice clean room, spacious, friendly employees.

Date: 3 years ago

Review №161

Rating: 5

Great room, location and staff

Date: 3 years ago

Review №162

Rating: 5

Very nice rooms!

Date: 3 years ago

Review №163

Rating: 1

Am here staying at this time. This is my third day. Since first day I have explained that restroom fan doesn t work. Never fixed it. We were continuously using restroom and room stink all the time . No cleaning service done uneven after it was requested. Came back to hotel at 10pm. Staining outside for someone to fix the room never agian

Date: 3 years ago

Review №164

Rating: 5

Nice place good price and the personal is very nice

Date: 3 years ago

Review №165

Rating: 5

Rooms very clean and comfortable. EV charger works great! Covid-times breakfast leaves a lot to be desired, but other than that, everything excellent.

Date: 3 years ago

Review №166

Rating: 5

Clean rooms, great staff and reasonable prices. Recommend this hotel if your in the area.

Date: 3 years ago

Review №167

Rating: 5

Date: 3 years ago

Review №168

Rating: 5

Excellent good service

Date: 3 years ago

Review №169

Rating: 5

Stayed here at the beginning of the pandemic whilst working. Friendly workers and a very clean place!

Date: 3 years ago

Review №170

Rating: 4

Date: 3 years ago

Review №171

Rating: 1

Miserable receptionist and pregnant lady that was there. Not welcoming & unfriendly. After reading all the good reviews from non colored people, I feel that people of color are treated differently. My experience! The whole Dairy Queen that s in the side of hotel can see right through your room. Asked for extra towels because they only gave one and never received it.

Date: 3 years ago

Review №172

Rating: 5

Great staff, friendly, & accommodating Staying for COVID-19 testing & quarantining before going offshore work They make an unpleasant situation more tolerable

Date: 3 years ago

Review №173

Rating: 5

Date: 4 years ago

Review №174

Rating: 5

Very nice rooms

Date: 4 years ago

Review №175

Rating: 5

good place

Date: 4 years ago

Review №176

Rating: 5

We stayed here back in January for a night before heading to our cruise in Galveston. We chose this hotel because from what I could tell, it was the newest one in the area. It was very nice, and everyone I spoke with was very friendly. I actually realized once we got on the ship that I had forgotten my pillow in the room, luckily we hadnt sailed away yet, so I was able to call and they still had it, they held onto it for the week while we were gone and I was able to pick it up when we passed back through. Theres plenty of restaurants nearby, and its convenient to Galveston. Im actually looking to book here again for our upcoming cruise in December

Date: 4 years ago

Review №177

Rating: 4

Date: 4 years ago

Review №178

Rating: 5

Date: 4 years ago

Review №179

Rating: 5

New hotel

Date: 4 years ago

Review №180

Rating: 5

Management was fantastic and very helpful came to my rescue and got me in a room and out the blistering heat at a great rate. Highly recommended

Date: 4 years ago

Review №181

Rating: 1

If I could give them a ZERO I would. I have a complaint case against Josie (the rude lady who answers the phone) and to the General Manager (Mr. Martinez) at this location. They were both extremely rude and disrespectful to my elderly mother. I ve been a Marriott rewards member and Marriott Credit Card holder for years And have NEVER experienced this at the many locations I ve stayed at. We ve always made reservations with our points and/or paying out of pocket and had my mother or kids stay under our reservation by faxing or calling with their information. Mr. Martinez the disrespectful General Manager basically told my mother that couldn t be done and she couldn t stay there. Are you kidding me? Let s she say this isn t the whole story with how horrible my mother was treated. Watch out for the rude customer service at this location. I or my family will NEVER STAY AT THIS LOCATION.

Date: 4 years ago

Review №182

Rating: 4

This Hotel was outstanding. Me and my family stayed here because it was a newer hotel, and not to far from Galveston. Upon arrival the staff was nice & room was clean. The indoor pool was a plus for my 3 little ones. We will most definitely stay again.

Date: 4 years ago

Review №183

Rating: 5

Brand new building, only down fall is the toilet paper holders. Hope you like ripping off one square at a time

Date: 4 years ago

Review №184

Rating: 1

my stay at this hotel was awful. it s not the hotels fault. it s a particular individuals fault. her name you may ask? Amanda. Amanda made my stay horrible. i went up to the front desk and she was literally watching Greys Anatomy. when i asked her a question. she ignored me. everyone else on the other hand was amazing. who ever hired her. what a mistake you made.

Date: 4 years ago

Review №185

Rating: 5

Date: 4 years ago

Review №186

Rating: 5

This was a great experience. The people were kind & thoughtful. Rooms were awesome.

Date: 4 years ago

Review №187

Rating: 5

Date: 4 years ago

Review №188

Rating: 5

Date: 4 years ago

Review №189

Rating: 5

Date: 4 years ago

Review №190

Rating: 3

Date: 4 years ago

Review №191

Rating: 5

Very comfortable

Date: 4 years ago

Review №192

Rating: 5

Front desk is respectful and Amanda was amazing at greeting and making sure I had everything I needed. I definitely would Recommend staying here! They try to accommodate everyone and give the best experience for a great price!

Date: 4 years ago

Review №193

Rating: 5

Great hotel stay. Very clean and comfortable. The staff are great and very attentive too.

Date: 4 years ago

Review №194

Rating: 1

I booked my room through booking.com I had friends coming in from out of town when we got there to get the room my reservations conveniently disappeared and never had one come to find out it wasnt just me that this happened to it was two other people one coming from Kansas City and another one with a little girl all three of our reservations got cancelled bumped off because they were able to get a higher price from other people this is highly unacceptable and I will voice my pain throughout social media for this I give it five ZEROs how rude can you be???

Date: 4 years ago

Review №195

Rating: 5

Date: 4 years ago

Review №196

Rating: 3

Date: 4 years ago

Review №197

Rating: 3

The property is nice and clean. The gentleman in the front, however, was not pleasant or welcoming. He basically asked me why I was there, lol. The front can definitely work on hospitality.

Date: 4 years ago

Review №198

Rating: 4

Date: 4 years ago

Review №199

Rating: 5

Awesome experience. Wonderful check in staff, nice clean hotel good breakfast. Will be back!

Date: 4 years ago

Review №200

Rating: 5

Beautiful, Brand New Property! General Manager Mark Martinez went out of his way to accommodate my Room Upgrade Request. Mark appreciated my Brand Loyalty and the Booking at his Hotel in particular. He gained a Guest for Life when I stay in the SE Houston Area!

Date: 4 years ago