Jack in the Box

Review №1

Rating: 4

Date: 17 hours ago

Review №2

Rating: 4

Date: 3 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 2

Used mobile ordering through the drive through. 7-9 minute order prep time. I arrived 12 minutes later and the order wasnt prepared. After 2 or 3 minutes I was asked to pull around to wait for the order. 20 minutes later someone came out and said Im not sure if this is correct, but here you go and walked away. Used the bathroom, toilet didnt flush properly, door was broken, and water was dripping from rain leaking through the ceiling. Rude staff, cold food, bathrooms disgusting. Health department got a call as I left Waco to return home. Parking: Small parking spaces. I have a small car and had trouble fitting in the spot Wheelchair accessibility: No stairs, doors were wide enough to allow a wheelchair

Date: a week ago

Review №5

Rating: 1

Most times Im there, at least once a week, I get good service. Last time I was there, lady at the window was rude and so was the manager who asked me what the problem was. The problem was simple. They gave me a small iced coffee instead of a large like I paid for. Got to work and it was basically sweet milk. Didnt even taste the coffee. Poured it out. Normally, theyre wonderful there....not this day.

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 3

Date: 2 weeks ago

Review №8

Rating: 3

Date: a month ago

Review №9

Rating: 1

Avoid this location if at all possible. This is the third time in a row that our food has been incorrect. After ordering and paying for food, we were instructed to drive around to the front of the building to wait for our food, even though no one else was in line behind us. After waiting for 15 minutes, a worker came out and tossed 4 crumpled bags of food into our vehicle window and walked away quickly, without a word. Not a single item of food was correct, and all of the food was lukewarm at best. Both of the workers we interacted with acted like they couldnt care less to be there, or about customer service.

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 1

WTAF! $10 FOR THIS B.S. No Fork but had extra ranch for half a salad.

Date: a month ago

Review №12

Rating: 1

Man this is the 2nd time I DoorDash and you guys just hand out any order to them doordashers, you guys need to be on point or pay attention this is ridiculous! And fix that phone cause I know you guys make enough money to pays the phone bill, I couldn t even get in contact you guys, this is the very last time I ever eat or order anything from you guys ! And yes corporate will hear about this see if they can come and retrain or close this place down, honestly pathetic!

Date: a month ago

Review №13

Rating: 4

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 5

Date: 2 months ago

Review №17

Rating: 5

Date: 2 months ago

Review №18

Rating: 1

Worst jack in the box I ever been to. It was dead with nobody in line, they got me order wrong so I had to go back n get the curly fries they didnt put in my munchie meal, when I got my fries they burnt. I asked for 2 extra orders of tacos and only got the tacos that came with the munchie meal. Ill never go back to this location.

Date: 2 months ago

Review №19

Rating: 1

the tacos are nasty as hell

Date: 2 months ago

Review №20

Rating: 1

Date: 2 months ago

Review №21

Rating: 3

Service was good - had to order at the window, order board didnt work, wait time was long for a fast food place

Date: 2 months ago

Review №22

Rating: 5

Date: 3 months ago

Review №23

Rating: 1

Very poor service the food was sloppy put together and not really edible or enjoyable the staff were in a mood like they didnt want their job or just lazy will not return

Date: 3 months ago

Review №24

Rating: 5

I love the clean and tidy place, the girls who serve are friendly and smiling.

Date: 3 months ago

Review №25

Rating: 5

Sat in the drive thru for almost 10 minutes and didnt get a response. No please hold. No give me a minute. No nothing. Only one car in front of me, and they were already at the window.

Date: 3 months ago

Review №26

Rating: 4

Date: 3 months ago

Review №27

Rating: 5

Date: 4 months ago

Review №28

Rating: 3

Date: 4 months ago

Review №29

Rating: 5

Employees were nice and accommodating and food was good

Date: 4 months ago

Review №30

Rating: 5

Had to ask for sauce and napkins for food in drive thru

Date: 4 months ago

Review №31

Rating: 1

Came through drive through today at 12:30pm whoever is at the drive through is rude horrible customer service. If I could give zero stars I would give 5 just trash go work from home

Date: 5 months ago

Review №32

Rating: 5

As far a fast food burger joints I prefer Jack over all of them. Price and amount is terrific.

Date: 5 months ago

Review №33

Rating: 5

There was one worker who had a smile on her face the entire time while running back and forth. I complimented her on it, and she said that I made her day.

Date: 5 months ago

Review №34

Rating: 5

Good choices at a very accessible price

Date: 5 months ago

Review №35

Rating: 5

Date: 5 months ago

Review №36

Rating: 4

Excellent iced coffee and breakfast burrito Dirty tables/floor/bathroom Food : 5/5

Date: 5 months ago

Review №37

Rating: 5

Date: 6 months ago

Review №38

Rating: 1

I always order the same breakfast burrito and add hash brown. Never had a problem adding hash brown and today when I ordered the same burrito that I ordered almost once a week the lady that took my order told me she couldn t put the hash brown in the burrito OK that s fine then I get to the window. She rudely tells me to go to the front and when I say excuse me because I can barely hear she just looks at me. Worst service ever probably will stop coming here now.

Date: 6 months ago

Review №39

Rating: 4

Date: 6 months ago

Review №40

Rating: 4

Very good place to visit with family

Date: 6 months ago

Review №41

Rating: 5

Fresh mini churro, I love them

Date: 6 months ago

Review №42

Rating: 4

Slow drive thru but friendly staff and food was fresh

Date: 7 months ago

Review №43

Rating: 5

Our service here has ALWAYS been great-accurate order, friendly service, and polite, courteous employees.

Date: 7 months ago

Review №44

Rating: 1

Opened lobby for worker not in uniform and clearly not on the clock and didnt lock doors bk.... made me stand outside after already going inside for order.....

Date: 7 months ago

Review №45

Rating: 5

Burger was legally hanging off of the bun tasted like it was old as hell curly fries was hard as hell but it came up quickly

Date: 7 months ago

Review №46

Rating: 4

Date: 7 months ago

Review №47

Rating: 4

Date: 7 months ago

Review №48

Rating: 1

They had gnats and something else in my drink!!! Do not recommend.

Date: 7 months ago

Review №49

Rating: 5

Excellent food

Date: 7 months ago

Review №50

Rating: 5

Date: 8 months ago

Review №51

Rating: 3

Date: 8 months ago

Review №52

Rating: 4

Date: 8 months ago

Review №53

Rating: 5

Date: 8 months ago

Review №54

Rating: 1

What pissed me off the most was that I ordered x Bacon Double Smashed Jack Combo Extra Smashed Patty and no pickles with cheese! But when I tasted the food, I found pickled cucumbers and cheese! I was not given the coke in the set meal I ordered the OREO® Ultimate Cookie Bar and it was not found. The extra pearls added with the bubble milk tea were not added to me. Then I want to know. I paid to add them. Why were they not added to me? identical sauce I added sauce to my order and the sauce was not found. I asked the staff on site and was told it was all here. I was so frustrated with the staffs response and attitude that I would not be able to jack in the box in one visit.

Date: 8 months ago

Review №55

Rating: 1

I went to get a order I spent over 60$ and didn t give me everything on my order & on top of that put bad lettuce on my tacos & my food was cold & mangers there could not give me my refund after I told them I ll give them the food back & I just will not be getting food from here any more the service was very bad & rude & the mangers act like they don t know what there doing.

Date: 8 months ago

Review №56

Rating: 4

Date: 9 months ago

Review №57

Rating: 5

The service is good and tha food is great

Date: 9 months ago

Review №58

Rating: 5

Date: 9 months ago

Review №59

Rating: 2

Date: 9 months ago

Review №60

Rating: 3

Not sure this is a problem but I ordered a Sourdough Jack but got an Ultimate Bacon Cheese Burger instead. But I ate it anyway. The rest of the order was correct but the 2 tacos we ordered were VERY LITE on everything. I guess the increase in prices dont cover food cost well enough to keep them as they were. Or the upgrade happens more than I thought.

Date: 9 months ago

Review №61

Rating: 4

My breakfast egg and cheese bagels. Are always good and fresh.

Date: 9 months ago

Review №62

Rating: 1

Black girl with the blue braids can t handle workin on her own. No reason I should sit here 30 minutes for my food while she serves 5 other cars and get their food out to them. RIDICULOUS. Train your damn people.

Date: 9 months ago

Review №63

Rating: 5

Great service Kid-friendliness: Great service for kids Food : 5/5 |

Date: 9 months ago

Review №64

Rating: 5

Date: 9 months ago

Review №65

Rating: 1

The night shift crew is polite, BUT that being said they were on their cell phones not paying attention to orders. Order was wrong and drinks were flat. Food was cold like the order had been made hours prior and was sitting wrapped in a warmer. 40 bucks down the drain. Dont eat here. Save your money.

Date: 10 months ago

Review №66

Rating: 5

Date: 10 months ago

Review №67

Rating: 3

Date: 10 months ago

Review №68

Rating: 5

This store is way better than it used to be.

Date: 10 months ago

Review №69

Rating: 3

Date: 10 months ago

Review №70

Rating: 5

Date: 10 months ago

Review №71

Rating: 5

Did a mobile order for breakfast this morning and ordered the Jumbo Breakfast Platter with Bacon & Sausage. Everything was cooked perfectly! I like the fact they use real eggs for their scrambled eggs (Unlike the Golden Arches place) and you can even request shredded cheddar cheese on your eggs! The lady working the drive-thru was super friendly and I was served promptly.

Date: 10 months ago

Review №72

Rating: 1

Rude manager a few months ago. Notified. Corporate and no response.

Date: 10 months ago

Review №73

Rating: 3

Date: 11 months ago

Review №74

Rating: 5

Date: 11 months ago

Review №75

Rating: 5

Great customer service.

Date: 11 months ago

Review №76

Rating: 5

Hot fresh food with friendly staff serving it!

Date: 11 months ago

Review №77

Rating: 4

Date: 11 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 4

Date: 11 months ago

Review №80

Rating: 5

Good food

Date: 11 months ago

Review №81

Rating: 5

The tacos are a1 and service is great

Date: 11 months ago

Review №82

Rating: 5

Had a door dash in the morning 5:10AM & Adrian was the only one working and he did the best job helping get out door dash out and very polite even under all the pressure he had with being by his self Thank you Adrian have a blessed day !

Date: 11 months ago

Review №83

Rating: 4

Date: 11 months ago

Review №84

Rating: 1

Hasnt got a single order right in 3 orders. Done. Calling Cooperate. Food isnt be prepared according to likely typical instructions/training (nothing special is asked for) just the exact same thing on the menu, its just not being made correctly.

Date: 11 months ago

Review №85

Rating: 3

Date: a year ago

Review №86

Rating: 3

Date: a year ago

Review №87

Rating: 3

Date: a year ago

Review №88

Rating: 4

Fountain drinks most unavailable

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

I was very happy with my food at jack in the box. Staff was polite, service was quick, and food was delicious!!

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 4

Girl at the drive thru was a little contrary.

Date: a year ago

Review №95

Rating: 3

I love the Oreo cookie shakes thats why I stopped there and it was halfway melted not the thick creamy shake that I usually get at jack-in-the-box. Thats all I got so I cant tell you about the other stuff, but I never stopped at this Jack-in-the-Box one Oreo cookie shake again.

Date: a year ago

Review №96

Rating: 4

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 4

Jack in the box has [retry good food with a good variety of options at reasonable pricing whenever Im on Waco I hit the drive thru. Quick and courteous service with a real smile and a thank you

Date: a year ago

Review №100

Rating: 3

Date: a year ago

Review №101

Rating: 5

Jamaica was very nice and friendly and very customer oriented

Date: a year ago

Review №102

Rating: 5

This place is well managed. Good service, friendly and good food.

Date: a year ago

Review №103

Rating: 4

Quick snack on busy day

Date: a year ago

Review №104

Rating: 1

Slow and sloppy

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 1

Where s the ham?

Date: a year ago

Review №108

Rating: 2

Cashier unfriendly

Date: a year ago

Review №109

Rating: 2

Date: a year ago

Review №110

Rating: 1

Date: a year ago

Review №111

Rating: 4

Food is pretty much the same, but still enjoyable, I think I enjoyed being around the staff more than eating. Lol. We were greeted, we were asked a few times during our meal if everything was good, we were even asked after we left if everything was good and if there was anything we needed. I believe it was the manager on duty at the time that asked these questions.

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 4

Tired day grabbed some Jack it was alright I was a bit disappointed to learn that there is no monster taco any longer lol such is life welcome 2023

Date: a year ago

Review №114

Rating: 1

I ordered a burger and they gave me a bag of tacos .

Date: a year ago

Review №115

Rating: 4

Date: a year ago

Review №116

Rating: 1

Date: a year ago

Review №117

Rating: 5

Extreme Sausage. The only way to go.

Date: a year ago

Review №118

Rating: 2

Went through today and got a quick Mothers Day breakfast... However, we didnt get to eat! The sandwiches had mold growing on them. Luckily, we checked or food before eating it. After that, we didnt even bother trying the burrito. On the bright side, the coffee and hash browns were ok . Not wanting to bash the staff, just bringing this up so customers will check their food before eating. Receipt posted!

Date: a year ago

Review №119

Rating: 5

Home of the 99 cent deep-fried taco cant say anymore

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 1

Date: a year ago

Review №122

Rating: 1

If it was up to me I would leave 0 star, I mean like how freaking long does it take to make 2 burger and 2 tacos. Apparently 40 minutes. I will not be coming back

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 3

Wheelchair accessibility: Good parking Recommended dishes

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 4

Date: a year ago

Review №127

Rating: 5

Them tacos so bomb

Date: a year ago

Review №128

Rating: 3

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 5

Just had a cherry diet coke! It was great and the services was great as well!

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 4

Date: a year ago

Review №136

Rating: 3

Date: a year ago

Review №137

Rating: 1

Date: a year ago

Review №138

Rating: 5

Nice people fast and accurate

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 1

Very disgusting. No toilet paper, nasty tables, no cleanliness, no drinks, bad food, low costumer service. Do not Go here absolutely disgusting.

Date: a year ago

Review №142

Rating: 4

Breakfast is so much better than Mac Donalds

Date: a year ago

Review №143

Rating: 4

Tiny tacos loaded are my favorite, but they only barely put any toppings and gave me 1 sauce packet, which wasnt enough

Date: a year ago

Review №144

Rating: 1

Dont eat there!

Date: a year ago

Review №145

Rating: 1

My wife my baby boy and I went in for burgers,they only had breakfast and tacos coffee and they were serving soda out of 2liter bottles.

Date: a year ago

Review №146

Rating: 2

The order was wrong as the usual person working was too busy on her phone to pay attention to customers

Date: a year ago

Review №147

Rating: 1

The lady was super rude

Date: a year ago

Review №148

Rating: 2

Visit today on 2/3/23, they were out of burgers, nuggets, and fries. Im not sure how much you know their menu, but good luck without the above. The tacos were as good as always.

Date: a year ago

Review №149

Rating: 1

This place is horrible. I used to go to this location in the mornings for breakfast. I quit going because the food and service was horrible. I thought I would try it again this morning, nothing has changed. I am usually the only person when I have gone. They cant even toast the breads for breakfast sandwiches that are supposed to be toasted. The bread is just dripping with butter/oil. Hashbrowns are so greasy and soggy. By the time I get to work, the sack that the food came in has so much grease in it from the food. I will no longer be going to this place. You would think after all these years and so many complaints, the upper management would do something about these issues.

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 3

Who else but Jack in Da Crack. I personally dont think replacing the workers but instead give them a goal and see whos accomplish before the set deadline and those who doesnt, well let them commit the smallest infraction then terminate them. Because they proven to not assure the standard of customer satisfaction. Then fill in with fresh minded team members as needed. Ps Never throw away a whole banana due to one bad part. Tear that part off and enjoy.

Date: a year ago

Review №152

Rating: 3

Date: a year ago

Review №153

Rating: 5

what I order was delicious and packed well.The staff was very nice.

Date: a year ago

Review №154

Rating: 3

The food was ok, but young man in drive through was next level on customer service

Date: a year ago

Review №155

Rating: 3

Date: a year ago

Review №156

Rating: 3

Good job

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 1

This is the worst fast-food experience Ive ever had in my life. I was trying out different burger chains to mix things up a bit and for a couple of days, I was really enjoying this Jack in the Box close to the local Target. The parkings a bit too tight for comfort but the food was fast and filled my need for burgers but not today. I entered the restaurant and the first thing I noticed was the counter was a mess, covered with soda packs for the dumb soda machine with the touchscreen. I ordered my typical double meat with only onions and ketchup and when I got it, it had cheese! I told the lady no cheese but she said she didnt hear me say no cheese. I made sure to say no cheese this time because they made the exact same mistake last time I ate there. Anyways, the meal went fine and then I left but I started feeling a bit nauseous. I needed to use the toilet and whatever they fed me gave me diarrhea! I was feeling so sick I needed to use my toilet twice because of whatever it was they put in my meal. Im not going to eat at this Jack in the Box again. Ive been there a few times long ago and it was dirty & cramped then and its still dirty & cramped now.

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 1

They will leave you standing at counter without acknowledging you for a long time, they are slow and display poor customer service.

Date: a year ago

Review №162

Rating: 1

Workers were ignoring us .she was on the phone all the time we were waiting for service. She saw us yet still talking o her cellphone very rude of her.

Date: a year ago

Review №163

Rating: 4

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 1

Didnt realize till after I got my food, that this is the only jack in the box Ive been too in central Texas that charges for any sauce. Lady at the drive thru dang near threw my food at me, like she was in a huge rush, with noone else in the restaurant, and I was the only one in line at 1pm..... Horrible service, and also got the wrong order, and she never gave me my receipt, even after I asked for it. Im just gunna have to stop coming here. Ive never had a good experience at this location.

Date: a year ago

Review №166

Rating: 4

Date: a year ago

Review №167

Rating: 1

Its slow dirty and the food was not edible We where going to dine in but the tables where so dirty that we took our food and left Food

Date: a year ago

Review №168

Rating: 4

Same ok drive thru. People on the window cant hear you. Food was sent out wrong. Sub standard food. Food

Date: a year ago

Review №169

Rating: 1

WORST PLACE EVER, THE STAFF ARE RUDE AND VERY DISRESPECT, THEY DONT EVEN GIVE YOU ALL THE STUFF YOU ORDER, DONT GO TO THIS LOCATION. SMH DISGUSTING.

Date: a year ago

Review №170

Rating: 1

I dont generally get treated like trash at any food establishment. I honestly think that corporate should replace all workers and managers here with new people. I cant explain much more I am seriously shocked at how badly all customers have been treated in this hour. Hopefully their corporate office will rectify the situation. But you know how corporate offices are. They care nothing about customers and only money. CHA CHING Great job Jack!!

Date: a year ago

Review №171

Rating: 4

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 4

The servers here are so nice. It was busy, so I was asked to move from the drive-through to the front to wait for my order. I was only there for a couple of minutes, I watched a gentleman preparing my order, and when he was done, he brought it to my car, apologizing for taking so long. He did not take a long time, and he still apologized. Many places try to make you feel that they are doing you a favor when they do their job. This is not the case here. I will be back! Thanks, Jack!

Date: a year ago

Review №174

Rating: 4

Date: a year ago

Review №175

Rating: 4

Date: a year ago

Review №176

Rating: 1

Horrible service and food

Date: a year ago

Review №177

Rating: 4

Food is great, customer service is lacking

Date: a year ago

Review №178

Rating: 4

Date: a year ago

Review №179

Rating: 1

Date: a year ago

Review №180

Rating: 1

0 stars Placed an online order so it would be ready when I got here and they rather finish drive thru folks who came after me been sitting here for over 30 minutes waiting s and the response is we have to run drive thru first like WTH!!! What s the purpose of having mobile ordering when employees talk to customers ride and tell you that you are not a priority

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 3

A great place to go

Date: a year ago

Review №183

Rating: 5

Great food and superb prices. The best and only stuffed churros in town.

Date: a year ago

Review №184

Rating: 4

Date: a year ago

Review №185

Rating: 1

they hiring a bunch of thieves, shaniqua Cortez hired her family shamiqua betters will and she stole from my credit card, don t trust these people, and she a manager and she keep the store disguising, she needs to be fired

Date: a year ago

Review №186

Rating: 3

Date: a year ago

Review №187

Rating: 4

Im only in it for the crunchy Tacos! Honestly, how else would a toothless person order crunchy tacos unless they were incredibly good.

Date: a year ago

Review №188

Rating: 5

The hash brown was to grease

Date: a year ago

Review №189

Rating: 1

The lady who was working today at 9:40 was the worst. We asked for a few combo meals and tacos and when we went to the window we asked if the tacos were added and she said that She was not going to make any more tacos because they had already made over 200 that night already with the ugliest attitude and customer service. Will not come here again.

Date: a year ago

Review №190

Rating: 1

This place is terrible, nobody wants to even take an order after 10 min, I drove off, saw the employees standing in the back of lobby talking. Idk how the management allows this.

Date: a year ago

Review №191

Rating: 4

Manager was on point . ! Made sure food was getting out and cooking . All while taking my orders!

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 3

They always forget something. But always make it right

Date: a year ago

Review №194

Rating: 3

Service was a bit slow but food was delicious

Date: 2 years ago

Review №195

Rating: 5

Date: 2 years ago

Review №196

Rating: 5

Greatest munchie spot

Date: 2 years ago

Review №197

Rating: 1

they never get the order right...fries are always COLD ..patties are always DRY.. and employees are very rude they dnt answer the phone .... I will never eat at this location again

Date: 2 years ago

Review №198

Rating: 5

Good food Love their coupons

Date: 2 years ago

Review №199

Rating: 5

Date: 2 years ago

Review №200

Rating: 2

Quality has gone down and prices have went way up.

Date: 2 years ago