KAY Jewelers

Review №1

Rating: 5

Margaret deserves a margaritas for the amazing help she offered and did. Wonderful place! DEFINITELY going to bring more friends and family here!

Date: 11 hours ago

Review №2

Rating: 5

Margarita was a great help & very patience with helping us personalized a quince ring & ordering it online for us. She made our experience a wonderful.

Date: 4 days ago

Review №3

Rating: 5

Sales persons are very nice and know what I was looking for and help me every step thank u Kay well be coming back

Date: 5 days ago

Review №4

Rating: 5

Sonia is very patient and helpful when we go around and look.

Date: 5 days ago

Review №5

Rating: 5

I came to look at rings, the sells person was super helpful

Date: 5 days ago

Review №6

Rating: 5

I went to kays looking for a ring and I got Sonia! She was amazing! She helped find exactly what I was looking for and I love it!

Date: 5 days ago

Review №7

Rating: 5

Date: 5 days ago

Review №8

Rating: 5

Date: 5 days ago

Review №9

Rating: 5

I ve been a customer for a little over 3 years now, and the service is always exemplary! The team of ladies working there are nothing short of amazing at what they do, and knowledge of their product is unmatched. Since day one they have taken care of all of my jewelry needs whether I need it to be deep cleaned, fixed, or just a quick clean in the store. Management and staff go above and beyond for their customers!

Date: 5 days ago

Review №10

Rating: 5

Date: 5 days ago

Review №11

Rating: 5

Great service, as usual. Veronica Pena (manager) and her staff are excellent with customer service and their product knowledge is exceptional. Will continue to shop there in the near future!!!

Date: 5 days ago

Review №12

Rating: 2

My boyfriend of 5 years proposed, but sadly the ring was a size off. The lady who helped us was rude .At first I thought it was just my imagination, but my fiancé did confirm that thought when we left and he asked me the same question. She did get the job done so I can t complain. Just wish she wasn t rude about it.

Date: 5 months ago

Review №13

Rating: 5

Date: 7 months ago

Review №14

Rating: 5

I have never bought any jewelry in my life but when I called Kays jewelry in Victoria TX a salesperson by the name of Loren Wilborn answered the call and delt with me like a true salesperson she advised me that they were going to have a sale starting October the 28 and said if I could hold off until then so idid so if you go to Kays in Victoria Texas asked for Loren Wilborn and you will be treated with great respect and kindness thanks Ricky Burton

Date: a year ago

Review №15

Rating: 5

Lauren was extremely patient and kind even during the multiple ring changes. She also made sure we got the best price and discounts. The Kays at victoria, tx is lucky to have her

Date: a year ago

Review №16

Rating: 5

Date: a year ago

Review №17

Rating: 5

Veronica did an amazing job helping me find and purchase the perfect replacement bridal set! She was very knowledgeable and patient with my indecisiveness! I highly recommend her!!

Date: a year ago

Review №18

Rating: 5

Date: 2 years ago

Review №19

Rating: 5

Wow is all I can say! Sonia and Margarita were phenomenal. I went in to buy a new wedding band since I had mine lost and resize my engagement ring that is an heirloom. I was super worried sending it off for a couple of weeks but they reassured me it would be handled with care. From beginning to end they were super nice and encouraging whenever I was deciding what ban matched my engagement ring well. I really appreciate all the trouble they went through with finding the right color band I wanted and inspecting my rings, they went above and beyond! Thank you Ladies!!!

Date: 2 years ago

Review №20

Rating: 5

Date: 2 years ago

Review №21

Rating: 5

I had never personally had an issue with the team or jewelry . I have been there when something had occurred with one another customer and the manager Veronica went above and beyond to make the situation right . The ladies are always so helpful for all the occasions big or small that I had went in for . Veronica helped me pick out the perfect engagement ring for my love . Thank you Ladies @ the Kay Jewelers in the Victoria Mall keep up the great service.

Date: 3 years ago

Review №22

Rating: 5

Date: 3 years ago

Review №23

Rating: 5

Date: 3 years ago

Review №24

Rating: 5

Beautiful clean store with the most helpful customer service. Best jewelry store Ive ever been too.

Date: 3 years ago

Review №25

Rating: 5

Date: 3 years ago

Review №26

Rating: 5

Date: 3 years ago

Review №27

Rating: 5

Date: 3 years ago

Review №28

Rating: 5

Date: 3 years ago

Review №29

Rating: 5

I would highly recommend Kays Jewelers to everybody because they are very friendly & knowledgeable on jewelry. I took some rings to be repaired & cleaned & my sales lady Margarite was very helpful & considerate of my thoughts. They really care about their customers!!!!!! They are awesome!!!!!!

Date: 4 years ago

Review №30

Rating: 4

Date: 4 years ago

Review №31

Rating: 1

Absolute worst customer service ever. The ladies in the store are very kind and helpful. Kay Jewelers overall however, had worse customer service than Wal Mart, by a lot. I ordered an engagement ring on December 2nd and was assured it would arrive on or before December 20th. Then I was told it would not arrive by then, but since I ordered the ring before the 9th that it was guaranteed to be in store before noon on Christmas Eve as posted on Kay s website at the time of the order. Now, I am taking off for the holidays without the ring with the assumption that my proposal plans have been ruined twice now and I ll have to wait until after the holidays because of Kay s negligence and lies. I will never order another piece of jewelry from them or allow anyone I care about to.

Date: 4 years ago

Review №32

Rating: 5

Date: 4 years ago

Review №33

Rating: 5

I m going to give my rating based on my final experience with Kay. (My jewelry store has been Kay since we purchased my wedding set in 2009. I send it off yearly to get redipped. This year, they sent it back to me severely damaged. The manager Veronica and I had a bad interaction when I picked up my rings as I was upset and wanted immediate answers, she could not give. I opened a case with their parent company Signet and was told 3-5 business days before they d even begin to review my case. I was still upset the next day, esp when a Facebook ad popped up for Kay. So I left a comment about my damaged rings there. By that afternoon, I was contacted by a Signet specialist and she had a resolution to my case. (Bypassed the whole 3-5 days by commenting on Facebook negatively) We waited a few days until we could go to a local jeweler to see about purchasing a new set. Once we did that, we took Kay up on their offer of giving me today s value to replace my set. This way, I could resell it or something and just be done with Kay all together.) So now that the background has been set, we dealt with Karen the assistant store manager (she has definite customer service skills and deserves to be the manager by far!) she helped us for almost 2 hours. Showing us anything we wanted to see, giving us suggestions and so forth! Made our final shopping experience pleasant. While our local store failed/excelled (failed by letting a repaired set go out to a customer in the condition it was in) and obviously excelled in the end, we still want nothing to do with Kay. We learned they send repairs off to mult Jewelers in their network, and therefore we experienced one of the inexperienced Jewelers behind the scenes that I can not take my frustrations out on. A wedding set to me is meant to last forever, not be upgraded or traded. I m finally getting over the sentimental loss of it, and learning to love my new beautiful set from the local jeweler...who will never have to send it off, as they do repairs/radip on site

Date: 5 years ago

Review №34

Rating: 5

Date: 5 years ago

Review №35

Rating: 5

Date: 5 years ago

Review №36

Rating: 5

The team there is very helpful and went out of their way to help me find the perfect ring I was looking for, despite how particular I was being. Definitely recommend using them if youre jewelery searching!

Date: 5 years ago

Review №37

Rating: 5

Date: 5 years ago

Review №38

Rating: 4

Date: 5 years ago

Review №39

Rating: 5

Wonderful experience at this location.

Date: 5 years ago

Review №40

Rating: 5

The ladies at Kay s are always so helpful when I need something. Thank you so much for all your help

Date: 6 years ago

Review №41

Rating: 5

Date: 6 years ago

Review №42

Rating: 5

Date: 6 years ago

Review №43

Rating: 4

Date: 6 years ago

Review №44

Rating: 5

Megan was really helpful in helping my sister in law and her future hubby find the perfect rings!

Date: 6 years ago

Review №45

Rating: 4

Date: 6 years ago

Review №46

Rating: 5

Girls there are always on point. Very good service!

Date: 6 years ago

Review №47

Rating: 5

Date: 8 years ago