Chick-fil-A

Review №1

Rating: 1

I have a hard time understanding how this location is so much slower than every other chick fila I ve ever been too. I order through the mobile through and it takes 20+ minutes every time. Could probably eat at chilis faster than you can eat here.

Date: a week ago

Review №2

Rating: 1

This is the SLOWEST chick-Fil-a I ve ever been too! I always order through the app and while I expect time to get the order ready, I shouldn t been waiting almost 10 minutes to get the food!

Date: a week ago

Review №3

Rating: 4

Date: a week ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 1

I keep telling myself I m going to stop coming to This chick fil a but then I forget, but they are always super slow to bring food out and often forget parts of my order! Sometimes I ll just get a drink and I ll wait in the mobile through with no cars In front of me for 20 minutes.

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 1

The customer service at this store is terrible. I ordered a small five count nugget online and got to the store to pick it up and waited about 20 minutes, and no one even asked about what I was waiting for or noticed me at all. I eventually left 10 minutes later, without my food, because I was so over it. I d like to rate the service zero stars, but I can t.

Date: 2 weeks ago

Review №8

Rating: 1

Slowest location I ve ever been to. This is not the standard that Chikfila has set.

Date: 2 weeks ago

Review №9

Rating: 5

Date: 3 weeks ago

Review №10

Rating: 2

Very slow turn around. Not your typical service.

Date: 3 weeks ago

Review №11

Rating: 5

Date: 4 weeks ago

Review №12

Rating: 1

Im going to start this off by saying I LOVE Chick-fil-A. I have been a signature member and regular for my entire life - Im talking every day Chick-fil-A. I have thought long and hard about posting this. At this point, I feel like I would be doing a disservice to the nuerodivergent community if I didnt speak of my experience. I used to work here. I was so excited to try working at one of my favorite restaurant chains, but the illusion was quickly shattered. Chick-fil-A is supposed to care... Sadly, when I worked there, I found that mission statement is actually only carried by very few and taken seriously by less. I ultimately quit because I got yelled at for bringing attention to how I was being treated by a couple of the managers there. No issues really started until people found out I was on the spectrum. I was definitely treated differently afterwards. They didnt want to make simple accommodations for a person who is on the autism spectrum. For example, I asked for no fruit in my yogurt because of my ARFID and was told verbatim thats not a thing, unless it was for allergies. There was a point in time where food costs were an issue... But they would rather waste fruit than allow me to make a cup of yogurt myself (which I was trained in and had no issues doing) ARFID is very much a real thing, and I encourage that manager and establishment to become more educated in mental health disorders and what they entail as to avoid making anyone else feel less than for their condition. I also tried to bring attention to how I felt I was being treated by management just for upper management (the same manager who said my ARFID wasnt real) to jump into said meeting without any context and quite literally yell at me and say I was just an angry person and that until I learned to be happy thats all I was going to see in others. They also tried to write me up because I had to go to the bathroom when I got put on new meds. I had even found someone to cover my post, but I still got in trouble because the person I got to cover my post didnt move the cone to open the lane. When I asked the managers what they would have done differently, they said they would have done what I did. They ripped up the write up a week later, but still.... How do you get mad at someone for having to go to the bathroom? Especially when they do everything they can to make sure it doesnt impede business? I watched people make fun of someone who worked in the back just because he gave everyone high fives when he would come into work. So I know it wasnt just me... There was blatant intolerance for anyone who doesnt fit into their cookie cutter idea of how a person should be. The saddest part is Im sure if the owner knew, she wouldnt stand for it. The owner is a beautiful soul and never once made anyone feel less than at least from what I have seen. That is part of the reason why Ive found writing about this so difficult because its not her fault that the actions of others has caused such a disdain for this location. I found a new job that has actually promoted multiple times and they had zero problems making accommodations for my health and actually celebrate my 20 years of customer service and experience that I bring to the table. I also havent had any issues before CFA with coworkers or management in any other jobs I have ever worked. My autism was never a hindrance, and I was never made to feel that way until I worked at this CFA. This Chick-fil-A disappointed me on the deepest level. The reviews arent wrong... It really is a hot mess. The communication is awful and the team aspect is convoluted with gossip and people who do bare minimum while the people who truly do care are overlooked and passed on for the exhausting neverending popularity contest. There were a lot of good people that I was blessed to work with, but overall its sad to see a great name and company tarnished by the actions of 2-3 people.

Date: a month ago

Review №13

Rating: 1

Order was totally wrong on take out. Returned after driving home. And my husband is disabled Veteran. They offered to make order right and give us a Brownie!!! Unacceptable. This is at 66 and Dalrock

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 1

Super slow!

Date: a month ago

Review №16

Rating: 1

I hate leaving bad reviews but hoping this will motivate them to make some changes. Every time I get an order from here it s either missing something or wrong. Today I got two salad dressings and a fork instead of sauce and a straw. I m just going to stick with the older one farther down on 66, rarely have any issues with that one.

Date: a month ago

Review №17

Rating: 5

My home restaurant.

Date: a month ago

Review №18

Rating: 5

Couteous and the food was hot. Always great to have helpful service.

Date: a month ago

Review №19

Rating: 5

Always fast service and food is always fresh

Date: a month ago

Review №20

Rating: 1

I keep trying to give them a second chance, but Im always disappointed. They have their newest employees working out in 100 degree heat and they dont know what theyre doing. My order has ALWAYS been wrong or incomplete. Th first time they forgot my fries, the second time they didnt give me 1 of 2 meals, the third time they didnt include any sauces at all and no straws for my drinks. This place is a disgrace and needs to be reinvented with a new operator and better trainers.

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 3

Date: a month ago

Review №23

Rating: 5

Date: 2 months ago

Review №24

Rating: 2

Usually this place has good customer service but today whoever was taking orders was extremely rude and should not be taking orders again. Other staff are awesome welcoming.

Date: 2 months ago

Review №25

Rating: 5

Date: 2 months ago

Review №26

Rating: 4

Date: 2 months ago

Review №27

Rating: 2

Extremely slow mobile and drive through every single time! Food is always missing something if not the food they forget straws or something!

Date: 2 months ago

Review №28

Rating: 5

Date: 2 months ago

Review №29

Rating: 1

Still the slowest store I have ever been. This most likely is my last visit.

Date: 2 months ago

Review №30

Rating: 5

Date: 3 months ago

Review №31

Rating: 4

Date: 3 months ago

Review №32

Rating: 1

This location has lost it. The speed of service is horrible! Entered drive thru at 5:05 pm so far still been in line for 13 min. Wataburger at this point is faster and they are made to order. Really need to get their systems down. Dont use this location for drive thru or speed. If you have all the time in the world go ahead.

Date: 3 months ago

Review №33

Rating: 5

Date: 3 months ago

Review №34

Rating: 4

Date: 3 months ago

Review №35

Rating: 1

The absolute worst chic fil a I have ever been to. Slow SLOW SLOW SLOW. Isn t chic fil a known for top tier service and fast?? I know y all screens are red so fix it!! lol

Date: 3 months ago

Review №36

Rating: 5

Date: 3 months ago

Review №37

Rating: 5

Friendly staff, quick service, multiple drive-thru lanes.

Date: 4 months ago

Review №38

Rating: 5

Date: 4 months ago

Review №39

Rating: 5

I just wanted to say thank you to everyone that was working on Tuesday after the storms. I brought my 3 kids through the drive thru because our power was out and I needed to get them food. Everyone working that day was doing an amazing job and dealing with the stress of the day so well.

Date: 4 months ago

Review №40

Rating: 5

Best customer service

Date: 4 months ago

Review №41

Rating: 2

Hey I found it. The slowest CFA!

Date: 4 months ago

Review №42

Rating: 5

Easy online ordering, no problem, and quick drive through service!

Date: 4 months ago

Review №43

Rating: 4

Always good food. Service was great as always.

Date: 4 months ago

Review №44

Rating: 5

Date: 4 months ago

Review №45

Rating: 5

Date: 4 months ago

Review №46

Rating: 1

Date: 4 months ago

Review №47

Rating: 1

Slow - not sure the point of using the ap to order if you don t even get it before the regular drive thru. Slowest chick fil a I have ever been to. Waiting for 15 minutes for 3 meals.

Date: 4 months ago

Review №48

Rating: 4

Date: 4 months ago

Review №49

Rating: 1

I dont understand how it always happens to me. We order a number one and a number 2. And we get our food way later than everybody is. And then the order is wrong

Date: 4 months ago

Review №50

Rating: 2

We were so excited to have a chick fil a so close to our house. Then, once it was built, we realized there was no play place for kids. Wont go again, well drive to one our kids can play at. Kid-friendliness: Dont build a chick fil a without a play place.

Date: 4 months ago

Review №51

Rating: 5

Always great food and staff.

Date: 5 months ago

Review №52

Rating: 1

Ordered via this location on the app. Payment didn t go through, so I submitted it again. Hit my bank account twice and sent me 2 emails confirming. An hour later, I called delivery support because I still had not received my food and they told me the store was having technical issues and I should receive my almost $100 back within 3-6 business days . If the store is having technical issues with the app, then they need to STOP ACCEPTING APP ORDERS. Now I m down $100 and have no food.

Date: 5 months ago

Review №53

Rating: 4

Date: 5 months ago

Review №54

Rating: 2

Slow as Christmas. Not even crowded. I think whataburger might be faster.

Date: 5 months ago

Review №55

Rating: 5

Spectacular

Date: 5 months ago

Review №56

Rating: 2

SLOW.. i repeat slow service

Date: 5 months ago

Review №57

Rating: 5

Date: 5 months ago

Review №58

Rating: 5

I was so happy when this chick fila location opened, its way closer to my home than the other location in Rowlett. The staff is always happy to see you and serve you. My order and condiment requests are always accurate.

Date: 5 months ago

Review №59

Rating: 5

One of the best Chick-fil-A locations weve ever been to. Service was exceptional and the food was perfect.

Date: 5 months ago

Review №60

Rating: 5

Our food came out 7 min late and they gave us a free brownie and coupons for another meal for the long wait. Great company, Arguably the best company with impeccable service. I ll be back tomorrow

Date: 5 months ago

Review №61

Rating: 5

Date: 5 months ago

Review №62

Rating: 1

Order two breakfast biscuits online to pick up , it was my first time doing this so was not sure how it worked and which line I had to get on arrived at 10:20 am by the time someone approached me it was 10:36 am and they said my order had been cancel and they can t longer get what I order , when I was in line I tried a few times to get the one of the employees customer service every time she approached a car in front of me but had no success, it is really disappointing I won t be back they have lost me as a customer ,once a order has been placed and paid for they should take care of the customer no matter what .

Date: 5 months ago

Review №63

Rating: 5

The restaurant is clean, the workers are friendly and accurate when it comes to placing the customers orders. I appreciate the speedy, fast service; from the order taken till checkout, no unnecessary long lines.

Date: 6 months ago

Review №64

Rating: 5

They close their lobby at 9:30, said so right on the door. I didnt realize it and went right in, I didnt want to sit in the drive thru line. The employee that was cleaning the dining room stopped and helped me anyways at the counter. Super nice and thank you.

Date: 6 months ago

Review №65

Rating: 5

Date: 6 months ago

Review №66

Rating: 4

Date: 6 months ago

Review №67

Rating: 2

Date: 6 months ago

Review №68

Rating: 3

The slowest Chick-fil-A I have ever been to.

Date: 6 months ago

Review №69

Rating: 5

Perfect hot food as usual can t beat it!!

Date: 6 months ago

Review №70

Rating: 5

Date: 6 months ago

Review №71

Rating: 2

Chick-fil-A is usually known for their customer service and the ability to get you through their drive-through quickly. This location has to be the slowest in the United States. Someone from corporate really needs to visit this store and explain what they re doing wrong.

Date: 7 months ago

Review №72

Rating: 2

Slow and people are not trained like at other franchises. Clearly not following the corp standard here

Date: 7 months ago

Review №73

Rating: 5

Date: 7 months ago

Review №74

Rating: 5

Date: 7 months ago

Review №75

Rating: 5

Excellent attention, service and variety

Date: 7 months ago

Review №76

Rating: 5

Date: 7 months ago

Review №77

Rating: 5

Last wednesday (2-07-2024) I had the pleasure of experiencing exceptional customer service at Chick-fil-A, thanks to an outstanding team member named Oscar. From the moment I walked in, Oscar s warm greeting and genuine smile set the tone for a memorable dining experience. I ll be sure to make a return thanks to the excellent customer service.

Date: 7 months ago

Review №78

Rating: 5

Good customer service

Date: 7 months ago

Review №79

Rating: 5

We stop at Chick-fil-A often. We frequent all the locations. This new one is laid out so much better than any of the surrounding locations that we will come here even if the others are closer. The drive thru operates faster, the parking lot access is superior and it is just an all around better design for a location.

Date: 8 months ago

Review №80

Rating: 5

Date: 8 months ago

Review №81

Rating: 5

Date: 8 months ago

Review №82

Rating: 3

Date: 8 months ago

Review №83

Rating: 5

Date: 8 months ago

Review №84

Rating: 5

Great food and service

Date: 8 months ago

Review №85

Rating: 4

Ordering from mobile app doesnt help speed of getting the order.

Date: 8 months ago

Review №86

Rating: 5

Excellent good service

Date: 8 months ago

Review №87

Rating: 5

From my experience here, the team at this Chick-Fil-A location embodies everything that the brand stands for. I forgot to add a few details in my order about my dietary restrictions and they jumped to make sure they got the order right. On top of that instance, the customer service was all around great, as always. I believe it was worth some recognition. Thank you Dietary restrictions: The team went above and beyond to accommodate my dietary restrictions. They clearly cared about my health and wellbeing.

Date: 8 months ago

Review №88

Rating: 5

Date: 8 months ago

Review №89

Rating: 5

Huge shoutout to Faith and team - I did a mobile order to the wrong location being the buffoon I am. Without hesitation, she called the other store, took care of my order promptly with no hassle. This level of customer service is what earns my repeat business to this franchise and this location specifically exceeds the already high bar I hold for cleanliness and quick service.

Date: 8 months ago

Review №90

Rating: 5

Date: 8 months ago

Review №91

Rating: 1

They need to be faster to slow

Date: 8 months ago

Review №92

Rating: 1

Hated it. Theyre against womens rights!

Date: 8 months ago

Review №93

Rating: 5

I love how close it is but i don t love the wait

Date: 8 months ago

Review №94

Rating: 5

Good

Date: 8 months ago

Review №95

Rating: 5

Wow, now thats how you get customers in n out of a fast food restaurant !! Lots of nice staff and this company knows how to manage a large no of customers nicely .

Date: 8 months ago

Review №96

Rating: 5

This Chick-fil-A is always so clean and everyone is polite and friendly. My family and I visited today and Gavin took our order, he was polite and very patient with my grandmother who took a little bit longer to decide on a meal. Ja Bria, who I believe is a manager, also assisted us with refills and ice cream, and was so kind. Our food came out quickly and was hot and delicious. The cleanliness of this Chick-fil-A far exceeds the location in Wylie. Everything was 5 stars!

Date: 8 months ago

Review №97

Rating: 5

I love the food, the atmosphere and the service of this place. Prices a little high but worth it

Date: 9 months ago

Review №98

Rating: 4

Date: 9 months ago

Review №99

Rating: 5

Date: 9 months ago

Review №100

Rating: 5

Date: 9 months ago

Review №101

Rating: 2

They had employees standing waiting for customers it was so dead.....so there shouldnt be any reason to give out cold hard food.

Date: 9 months ago

Review №102

Rating: 5

Food

Date: 9 months ago

Review №103

Rating: 5

Date: 9 months ago

Review №104

Rating: 4

Great new place

Date: 9 months ago

Review №105

Rating: 4

Date: 9 months ago

Review №106

Rating: 1

Omg, this morning 12.16.23 was the absolute worst. My chicken biscuit had so much grease literally enough to kill someone if biten into. This is ridiculous. Where is the pride at in ensuring the food quality is beyond standard!! So glad I checked my biscuit. Get a staff that pride themselves on services, not just getting cars out the drive thru!!

Date: 9 months ago

Review №107

Rating: 5

Drive thur. Easy and quick.

Date: 9 months ago

Review №108

Rating: 5

Date: 9 months ago

Review №109

Rating: 5

Wow! I have been a fan of Chick-fil-A for a very long time and have been a frequent guest at this location since its opening and it is quickly becoming one of my favorites! The crew is always friendly and you can tell they really care. They helped me figure out the drive thru with the app and now its a breeze. The inside is kept very clean. The food is delicious. This location has some of the best biscuits I have ever tasted. The fried chicken is crispy, the grilled is flavorful, and the salads, wraps, and fruits are always fresh. Their shakes are thick too. Thank you to this Chick Fil A for being top notch! Ill definitely be back!

Date: 9 months ago

Review №110

Rating: 1

Usually Chick-fil-a is known for its very organized, fast service. NOT this location!!!! It is fairly new but it s been more than a few times that the wait is RIDICULOUSLY long!! Never have I been to a location as unorganized as this one and I travel all over Texas. Worst one by far.

Date: 10 months ago

Review №111

Rating: 1

Drive thru is VERY SLOW

Date: 10 months ago

Review №112

Rating: 5

Date: 10 months ago

Review №113

Rating: 5

Date: 10 months ago

Review №114

Rating: 5

Date: 10 months ago

Review №115

Rating: 4

Date: 10 months ago

Review №116

Rating: 1

Please. STOP giving me GRANOLA for my KALE CRUNCH SALAD. I want the nuts!! Granola DOES NOT go on kale (in my opinion.) This is the third time this has happened at this location (and yes, new location, I get it- but I told the staff after it happened the first time.) I just want the roasted almonds, is that too much to ask?! Do you know what makes the Kale Crunch Salad amazing? Hint: It isnt the kale.

Date: 10 months ago

Review №117

Rating: 5

Kayla is very professional!

Date: 10 months ago

Review №118

Rating: 5

Date: 10 months ago

Review №119

Rating: 4

With 3 lines, its still very chaotic. But still love the food.

Date: 10 months ago

Review №120

Rating: 4

Finally a location in the neighborhood!

Date: 10 months ago

Review №121

Rating: 5

The food was amazing I got the classic chicken sandwich No customizations because I always forget to get Xtra Pickles the fries were amazing Kid-friendliness: They have a kids menu

Date: 10 months ago

Review №122

Rating: 5

Date: 10 months ago

Review №123

Rating: 2

Very subpar...will not waste time nor money again.

Date: 10 months ago

Review №124

Rating: 5

Date: 10 months ago

Review №125

Rating: 4

Awesome location but the wife and I didnt feel to good after we ate.

Date: 11 months ago

Review №126

Rating: 5

Date: 11 months ago

Review №127

Rating: 5

Date: 11 months ago

Review №128

Rating: 1

This Chick-Fil-A is one of the worst I ve been to which is sad because I live very close and love Chick-fil-A! It is incredibly slow and low quality service. Service

Date: 11 months ago

Review №129

Rating: 5

We love our new Chik-fil-a although they do need some work on their drive through service. They are delivering food to cars second and third in line and then they have to wait for the front car to get their food to be able to leave the line. Also, I cant believe they actually built this Chickfila without a childrens play area. They would have so much more business. There is A Great McDonalds across the street with a play yard and we often choose McDonalds just for that.

Date: 11 months ago

Review №130

Rating: 5

Date: 11 months ago

Review №131

Rating: 4

Date: 11 months ago

Review №132

Rating: 5

Great food and quick service! Thank you!

Date: 11 months ago

Review №133

Rating: 5

Loki the goat

Date: 11 months ago

Review №134

Rating: 2

I get it s new but they need to do a better job with catering orders, missing stuff

Date: 11 months ago

Review №135

Rating: 1

Terrible. Can t even believe this is a Chick Fil A. Don t ask what sauce I want, if you don t put it in that bag. Don t ask what drink, if you re going to get it wrong and not provide a straw. After waiting 30+ mins and it s still wrong.

Date: 11 months ago

Review №136

Rating: 5

Superior company. Love the customer service and quality of food. Sanitation is an example for all companies to set their goal.

Date: 11 months ago

Review №137

Rating: 2

Date: 11 months ago

Review №138

Rating: 5

Date: 11 months ago

Review №139

Rating: 5

Good news store

Date: 11 months ago

Review №140

Rating: 3

Very poor customer service. Manager leaving cash drawer open unattended to go get more money. Lots of horse play between employees. Unable to get waited on at counter

Date: 11 months ago

Review №141

Rating: 5

Fun

Date: 11 months ago

Review №142

Rating: 5

Great customer service and food

Date: 11 months ago

Review №143

Rating: 2

I just left this location and there was two employees at the take order spot. There is two lanes so we went behind the car since we assumed since there s two of them one of them would help us out while the other helped the guest in front of us. The gentleman saw us behind the car and keep in mind he wasn t helping anyone and he went to the other lane where no one was there and just stood there instead of helping us and another car pulled up and took their order. There was just a lack of efficiency. Food was good though!

Date: 11 months ago

Review №144

Rating: 5

Date: 11 months ago

Review №145

Rating: 1

This is by far the slowest location then any other they are extremely slow in there drive thru been in line for 15 mins now for one meal what a shame comparing it to other location. Under staffed, no sense of urgency, all around poor management

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 1

Im leaving a poor review for managers Kayla and Victor. I went through the drive thru, ordered $60 worth of food. When I got home I was missing 2 sandwiches and they got my drinks wrong, I ordered 2 cokes and a Dr. Pepper, instead I got 3 cokes. I drove back to Chick-fil-A to get my sandwiches. I waited in a long line, I explained the situation and asked if I can have a fresh fry because by the time I get back home my fries from the original order will be soggy and cold. The cashier asked the manager and they told her to tell me that all they can give me is the 2 sandwiches that were missing. I asked if I could speak to the manager, but they said they were busy. They finally said I can have 1 fry. Forget about me getting my Dr. Pepper, they were so gracious to finally consent o giving me a fry. I have never had this kind of experience at a Chick-fil-A Fila and we spend $100s on them a month. They inconvenienced me from a meal from my family, waiting in along line because they messed up my order and yet they made me feel like I was inconveniencing them for asking for a hot fry to go with my sandwiches they didnt give me I the first place. Dont think Ill be coming back to this store for a while.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

This is a new location. But it sure seems like theyve gotten off to a fantastic start. The staff taking orders on the drive thru line, as well as the staff handing out the food at the window, were extremely polite and friendly. The way this store is structured, it suggests that they handle a lot of traffic. But even when I reached there 1 hour to closing time, everyone was so friendly and a pleasure to deal with, like they just started their shift. Good luck to you guys, keep up the awesome service. 5 STARS from me...

Date: a year ago

Review №152

Rating: 5

Great food

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 5

Newest location in town, chickfila is always great!

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 1

Great-just what this area needed- more cars coming & going in an already congested area...

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 5

Friendly, fast, and fresh hot food!!! Super happy this location is here and as they grow the parking lot and drive thru is massive. Thumbs up dudes

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Amazing service!!!

Date: a year ago

Review №163

Rating: 3

Just picked up curbside order about an hour or two ago and now Im sick. I was really looking forward to this being my go-to chickfila since its so close to our house, but I would rather drive to the Garland store again if this is going to happen.

Date: a year ago

Review №164

Rating: 1

I called to order a tray for pickup, and I was told it would be ready in 15 mins. I arrived 30 mins later. They left us waiting in line for 20 mins. Not sure if they forgot to do my tray or they need more people in the kitchen. But as my first experience in this location, it was not a very good impression.

Date: a year ago

Review №165

Rating: 1

Customer Service is terrible, all the teenagers working there clearly saw me in my car in the drive through line for 30 minutes waiting for someone to come up to my car keep in mind it s 7 pm and not busy at all and not one person could come up to my car and ask for my name or why i was there or just a simple how can i help you is what they should be trained to do. I finally got down to get my mobile order after waiting for so long and they still made me wait 15 mins for my food inside.

Date: a year ago

Review №166

Rating: 3

I live that this location is much closer to me being on the other side of town. It is definitely not as busy. Everything has been great except one thing....the experience with the new Mobile thru option when ordering in the app. It was promoted to be able to not wait as long as the drive thru, but this is not my usual experience. I know they are still learning, but I wish they still had the option to do the drive thru in the app. AND they arent doing curbside at this location?

Date: a year ago

Review №167

Rating: 5

OMG!!! I just witness a car accident in front of chik fil a and when I saw all the people come together from everywhere, but when the staff from Chik fil a came out with drinks for the victims my heart went out. It lets me know there are still good people in the world. Hats off to Chik fil a and all the others that came to the rescue! God bless.

Date: a year ago

Review №168

Rating: 1

Literally everyone is just standing around. On their phones, hands in pockets, no sense of urgency. 4 managers, not a single one greeted me. Male manager just leaning against the counter. Very frustrating. One girl making drinks was working. Make some cuts! Chick-fil-A, I ll come make this the best location ever and be your GM for a 6 figure salary . Holler @ me.

Date: a year ago

Review №169

Rating: 1

Very long wait. The drive thru/pick up process needs some rethinking. Id rather drive one more mile down the road and go to the other location.

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 1

New location is awful unfortunately. More training is needed. The wait is way too long and all the workers outside look so lost and confused. Ill stick to the one on 66 even though this new one is close to my house

Date: a year ago

Review №172

Rating: 3

Slowest unorganized Chick fila Ive ever been in..atleast food was still hot.

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 3

Way too slow for a Chic-Fil-A. Lets get it together. Im willing to see if it gets better

Date: a year ago

Review №175

Rating: 5

Yay!! So glad this chickfila is open!! It was easy to get in and out of the lot/drive thru. There was no line when I went, super quick service, employees were nice and most importantly - the food was so hot and fresh!

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 1

Way too slow for a chick fil a

Date: a year ago

Review №178

Rating: 5

Chick-fil-a is like all the other great on everything. The big stand out is the size of the parking lot, l like the layout. Hopefully this will lighten the load at the other end of Rowlett.. Great to have them here

Date: a year ago

Review №179

Rating: 5

So happy to have a Chickfila open right across the street from where I live! Friendly employees, delicious food, and a beautiful building! Can t wait to spend all my money here.

Date: a year ago