TownePlace Suites Dallas Rockwall

Review №1

Rating: 1

Horrible staff, was very rude. Management staff is non-existent, after asking to speak to someone in management, was told they would not speak to me.

Date: 4 days ago

Review №2

Rating: 1

Terrible Customer Service at TownePlace Suites by Marriott Rockwall I stayed at this hotel recently, and while I expected a comfortable stay, I was met with terrible customer service, particularly during breakfast. This morning, I arrived a few minutes before breakfast was officially served, wearing my scrubs and carrying my baby in a car seat. I politely asked the woman setting up breakfast if I could grab a muffin. Her response was shockingly rude. She looked me up and down, sighed loudly, and with a clear attitude said, I have to get you one from the back, even though the muffins were directly in front of her as she was setting up the rest of the food. It was clear she just didn t want to help. I ended up telling her to forget it and left for work feeling extremely frustrated. For a stay that cost me over $500, I expected much better treatment. As a paying guest, I shouldn t be made to feel like an inconvenience, especially when I made a simple request. The lack of courtesy and professionalism is unacceptable, and I will not be staying at this location again

Date: 4 days ago

Review №3

Rating: 5

Date: 2 weeks ago

Review №4

Rating: 4

Date: 2 weeks ago

Review №5

Rating: 1

Run!!! This hotel management team lacks hospitality and professionalism. From the moment that I walked in I was being told of everything that I did incorrectly. I hope that their surveillance has audio, because the it will be subpoenaed. Not sure if my interaction was so unpleasant due to being black, a woman, or a military veteran. But after being asked twice if I still wanted the room (while my credit card sat on the counter) I asked them to just book the damn room please in a calm tone. The GM became so iterate that the assistant had to tell him to calm down which can be seen and heard on their surveillance. He told me not to use profanity in his hotel and then cancelled my room. The assistant said that my room was being cancelled due to me being aggressive. It can be observed in surveillance that I was far from aggressive. However, the GM has his hand stretched out towards me across the counter. I felt threatened and unsafe and know that he wouldnt have carried on in this way if my husband was standing there. I have reached out to corporate and my attorney. I pray the th GM Don has an attorney in retainer because he will need it messed with the right one. What he didnt know was that my cousin is a VP at the Dallas Morning News. This interaction will definitely be shared.

Date: a month ago

Review №6

Rating: 5

Just want to say My son and I have been at the Suites in Rockwall for almost a month now. It has been the best stay ever . Everyone from the General Manager to housekeeping has been very helpful, professional and very welcoming. Hotel is managed wonderfully. Will always come back. Rooms: Will do Nearby activities: Will do Safety: Will do Walkability: Will do Food and drinks: Will do Noteworthy details: Hotel run very professional and welcome

Date: a month ago

Review №7

Rating: 2

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 4

The elevators need to be addressed

Date: a month ago

Review №10

Rating: 5

Amazing. 5 nights with 2 dogs. Smooth check-in with friendly staff. Large room with sofa and kitchenette including cooktop, apartment sized fridge, dishwasher and cookware/plates. Very comfy bed & pillows. Closet for bags & stuff. Huge, well lit bathroom/shower. Large, grassy areas on both sides of hotel with pet pickup stations. Access to both (and elevators/rooms and fitness center) from covered parking garage. Just a short elevator ride to take the dogs out. Short trips to literally everything, Walmart across the road and stores and restaurants lining the 30. Texas Roadhouse just up the hill walking distance. Breakfast selection was the best of our trip and very friendly and attentive staff. Checkout was smooth and with the covered parking garage, weather wasnt a concern. While a perfect trip in my eyes, a few things. Towel racks were lacking given the non-daily housekeeping. It would have been nice to schedule the housekeeping at check-in, to know exactly when to have the dogs out of the room (we did address that with the very friendly front desk). We will be back! Rooms: Ours was a king bedroom with sofa sitting area and desk. Kitchenette had good sized fridge, sink, dishwasher, coffee pot, microwave, and cooktop. Plus pots, pans, cups, plates and silverware. Bed was super comfy and blackout blinds did their job. Very quiet room, didnt hear sounds from hall nor dogs when out of the room. The bathroom had a small towel rack near the sink and a multi bar rack where the new towels hung, but no where to hang towels to dry. Plus airflow through the bathroom wasnt great and always somewhat humid. Walkability: Just the Texas Roadhouse in walking distance. Walmart and a few restaurants are a bit further (more than walking one end of Walmart to the other) especially if carrying purchases. Food and drinks: Complementary breakfast served daily with a wide variety of items. Restaurants within minutes of the hotel including a Texas Roadhouse a short walk up the hill. Super Walmart across the street for grocery & kitchen needs (no need to pack anything in). Up and down the 30 all sorts of restaurants & shops. Check out Joe Willys Market & Grill for awesome burgers & toppings. Noteworthy details: Covered parking garage under the hotel with quick, covered access to elevators (and pool and fitness room) through carded door. At night, lighting is motion activated. Two dog stations, one just outside the West garage entrance and the other in the green space North East of the East garage entrance. Dogs enjoyed walks around the property, then up the ramp and around the businesses, then off-property to the West and down the hill into some woods. Very clean property in this regard, with several families with pets. Caution with the glass shower wall, we put up some tape after the dog walked into it. Used the same tape for the Pet In Room card on the door knob as it kept falling off. Large closet held our bags and shopping out of sight. Cabinets for groceries.

Date: a month ago

Review №11

Rating: 2

Date: 2 months ago

Review №12

Rating: 5

Had a very smooth and early check in. The hotel is nice and so are the rooms.

Date: 2 months ago

Review №13

Rating: 5

Rooms: Spacious, clean, comfortable Food and drinks: Great breakfast choices! Rooms : 5/5 |

Date: 2 months ago

Review №14

Rating: 5

Date: 3 months ago

Review №15

Rating: 5

Date: 3 months ago

Review №16

Rating: 4

Date: 3 months ago

Review №17

Rating: 5

Date: 3 months ago

Review №18

Rating: 5

I have stayed here multiple times over the last 2 years. Have never had any issues. The hotel is always clean and the staff is great.

Date: 3 months ago

Review №19

Rating: 5

Enjoyed the stay.

Date: 3 months ago

Review №20

Rating: 5

5-Star Review for TownePlace Suites Dallas Rockwall My family and I checked into the TownePlace last Saturday and were immediately greeted by the most professional customer service representatives. Our room wasn t immediately ready, so they upgraded us to a room with a kitchenette! The hotel is conveniently located next to Walmart and has a Texas Roadhouse within walking distance of the parking lot. True to the saying, Everything is done BIGGER and BETTER in Texas, the Breakfast Team ensured breakfast each day was delicious, hot, and varied. The team kept the dining room spotless, the serving dishes full, and the Dark Roast Coffee, which I mistook for Starbucks, was the highlight of my mornings! As a military family, we were notified that our household goods would be delivered on Thursday when our checkout was Wednesday. Despite thinking the hotel was fully booked, the staff allowed us to extend our stay and keep the same room. This compassionate gesture nearly brought me to tears! I ve stayed in amazing hotels worldwide (London, Paris, Amsterdam, Frankfurt, Okinawa, Washington, D.C., Charleston...), and this hotel ranks in the top 1%! I highly recommend TownePlace Suites Dallas Rockwall, which has set an amazing tone for this move! Rooms: The rooms with the double beds are spacious and kept immaculately clean. Nearby activities: There is a Walmart near the hotel and a Texas Roadhouse. Noteworthy details: The Complimentary Breakfast and the water offered throughout the day (infused with lemons and oranges) was a refreshing delight.

Date: 3 months ago

Review №21

Rating: 5

Great stay. Great location and very clean with friendly staff

Date: 3 months ago

Review №22

Rating: 4

We stayed for two nights in room 107 and the air conditioner shut off every night We would wake up sweaty Rooms: Maintenance had to fix the air conditioner in the morning cuz we didnt want to call him out in the middle of the night every night

Date: 3 months ago

Review №23

Rating: 5

Just look to your right when getting close and you will see the property just off the main side road. Rooms: We had a one bedroom unit, very nice.

Date: 4 months ago

Review №24

Rating: 5

This was the best place we have ever stayed will definitely be back !!! Perfect home away from home.

Date: 4 months ago

Review №25

Rating: 3

Rooms were not as advertised..sofa bed is actually just a sofa or uncomfortable futon. What would keep me away next time is no insulation between rooms . Just the talking and TV next door makes resting impossible and I travel with a noise machine. I travel often for sports and never had such a loud disruptive sleep from normal guests next door.

Date: 4 months ago

Review №26

Rating: 3

Date: 4 months ago

Review №27

Rating: 1

Had seen the reviews and thought I would be welcomed to a very clean room. When walking into the hotel I saw front desk staff coming from the back pool doors after all of them smoking making the lobby stink of cigarets the manager had a very disgusting attitude. - Room Toilet looked like it wasn t cleaned properly. - Fridge was dirty and horrible and the bottom of it was rusty. - Bed sheets were filled with dust when we asked (the house keeper Manager with the clipboard) if we could have them changed he replied well the cleaner has finished whose going to do it? - Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. - Pillows were in horrible condition. - cooking utensils were all rusty and not washed properly

Date: 5 months ago

Review №28

Rating: 1

I have stayed here in the past, however, this recent visit was a terrible experience. Please ensure that your bed comforters and mattress are in good condition. The bed I was sleeping on was horrible and I informed the housekeeper manager and was completely ignored (Fito). They informed me that I would receive full service within two days. In addition, I was informed that a few rooms next to me were infested with roaches, and the door to that room was open. DISGUSTING! Also the walls are very Anti privacy everything can be heard at night .

Date: 5 months ago

Review №29

Rating: 5

Date: 6 months ago

Review №30

Rating: 5

My house flooded and I spent 8 days here! This is the cleanest hotel that I have stayed at in years! In fact... it is immaculate inside and out! The employees treated us as if we were family! They were all super sweet! Everything was absolutely perfect! I could actually see myself staying here long term! The rooms are very comfy! They have everything you could possibly need in the rooms! Full sized fridge with a freezer! Toaster, stove, can opener, dishes, dishwasher, garbage disposal! Very nice bathroom with rainfall shower head! Outdoors they have 2 very nice barbecue grills (you can cook your own food) and 2 gorgeous fire pits and a swimming pool! I will always stay at TownePlace Suites by Marriott in Rockwall when I am anywhere near here! They made one of the most miserable times of my life enjoyable and relaxing! I am forever grateful to every single person that works there!!! Rooms: Rooms have everything in them you could want/need Nearby activities: Lake Ray Hubbard is a couple blocks away! Safety: Safest town I have ever lived in! Walkability: You could walk to Walmart or a couple of restaurants. You really need a car or ride share! Noteworthy details: I have horrible debilitating OCD about cleanliness! This place made me very, very comfortable!

Date: 6 months ago

Review №31

Rating: 5

I stayed for a week and found it to be an excellent property with an amazing staff. Troy checked us in and has a friendly personality that makes you feel right at home. In fact, the entire staff from the front desk to maintenance is exceptional. It s hard to believe this is a 2 star property because everyone I encountered offered 5 star service and attention to detail. The room was immaculate. The location is perfect (right off of the interstate and less than 10 minutes from the harbor). I d return to this location without hesitation. I highly recommend this property.

Date: 6 months ago

Review №32

Rating: 5

Hotel is very nice kinda hard to get in to but employees are nice. Rooms: Beds are nice and clean and bathrooms are nice Rooms : 5/5 |

Date: 7 months ago

Review №33

Rating: 5

Came to town for a work trip. I stay at hotels all over the country and this one was perfect! I wish they were all this comfortable, friendly and well appointed. I had a king room with a kitchen and a huge balcony. Every detail, from the towel rack in the bathroom to the lights in the closet was perfectly thought out. The hotel felt open and welcoming with its patios and public areas for hanging out and not being trapped in a room. I had arrived early and was able to enjoy the veranda with wifi and sofas to enjoy the beautiful view. I cant say enough nice things about this property except I wish all hotels were all this amazing. I honestly didnt want to leave.

Date: 7 months ago

Review №34

Rating: 5

Had a lovely stay! Loved this hotel and location!

Date: 7 months ago

Review №35

Rating: 5

Very happy with our stay here! The staff was extremely courteous and the rooms were exceptionally clean! The hotel had grills and a fire pit outside. Great location!

Date: 7 months ago

Review №36

Rating: 5

Very clean, love the fire pit and outside area. Awesome staff 24/7. Very friendly and nice. Treat others with respect and kindness!!! Management is amazing always willing to help and smilling. Rooms Very fresh and clean.

Date: 7 months ago

Review №37

Rating: 1

Stayed at 4th floor few nights ago and was woken up by a very noisy housekeeper asking me when I will be checking out. The Housekeeper and her manager had a very loud conversion outside my room door making it very hard for me to sleep.

Date: 7 months ago

Review №38

Rating: 3

During my recent stay here, I was pleased with the room I checked into. I gave it very low stars due to the rude ambiance when I checked in and the fact that I was not prioritized. The guys at the front desk said, Give us a few minutes since they were going to have a smoke break. The whole staff in the lobby went outside including the GM and AGM. As I was sleeping, the housekeepers kept knocking on my door at 10A.M., asking when I would be departing. Aside from that, I kept hearing the housekeeper and the housekeeper manager having a conversation across the hallway. The Housekeeper manager was also extremely rude (Fito) not wanting me to give me any services for that day, I said thats fine and had asked for new towels he said he would be back later and give me some but he never did. Later that day I saw him in the lobby by the Laundry room and had asked for towels and he said No until I get Service.

Date: 7 months ago

Review №39

Rating: 4

Date: 7 months ago

Review №40

Rating: 5

I came to Rockwall for a wedding and our group stayed at this TownePlace Suites. We were offered a great rate for a suite with a kitchen. We were working with Lisa Crawford who was a delight! She was incredibly knowledgeable about the area and helpful with any questions we had. Check in was smooth and the staff seemed prepared and aware of our group and treated us as if we were VIPs. We even received a cute personalized welcome bag with a dog blanket and treats for our pup! Lisa also gave us a few dining recommendations to hold us over since we would be there for a few days and included a few discount cards for Texas Roadhouse which was within walking distance of the hotel. The hotel was very clean and it looks as if it just opened! The housekeeping staff is clearly attentive to each room that they clean because our whole group was impressed. They offer a great variety at breakfast and the breakfast attendant, Anna, was such a sweetheart and very attentive to everyone. All around 10/10. I come to this area pretty often and have found my go-to location to use in the future.

Date: 7 months ago

Review №41

Rating: 5

This place is great! Every Staff member is friendly and welcoming! The skinny little manager is great! The assistant manager is by far the absolute greatest! And the supervisor is amazing! Great leadership, and top tier staff and breakfast is delicious! 10/10 would recommend!

Date: 7 months ago

Review №42

Rating: 5

This is an amazing hotel with amazing staff! I stay at this location all the time! Its like home 2.0. Will definitely be back

Date: 8 months ago

Review №43

Rating: 5

I would like to say that this is one of the best run Hotels in Rockwall! As the Staff and General Manager are always top notch. Making you feel welcome as if you were coming home.. Rooms: Very clean

Date: 8 months ago

Review №44

Rating: 1

The hotel itself is nice but the manager is rude and nasty. He talks to the guest and staff very and bad.

Date: 8 months ago

Review №45

Rating: 5

Great stay! 5 stars across the board! Amanda at the front desk was amazing and very helpful getting my family and I into a room quickly. There was even a place to park our travel truck and trailer.

Date: 8 months ago

Review №46

Rating: 5

Date: 8 months ago

Review №47

Rating: 5

In a king room with sofa bed and full kitchen. All was clean, bed was comfy, quiet, good location. Close to lots of restaurants, quick trip, and Walmart. Only 2 negatives (but still recommend this hotel): 1. Sofa bed is hard. 2. Breakfast wasn t served until 7am which was a bummer since we were leaving for a tournament at 6:45.

Date: 8 months ago

Review №48

Rating: 5

Funny, friendly, and helpful staff! Clean rooms with great amenities. We rented a room with a balcony and loved the extra outdoor space. Central location near restaurants and shopping. We had bad storms and hail while visiting, but they have a parking garage. The complimentary breakfast was minimal... But this did not alter my review because everything else was wonderful! 10/10 recommend!

Date: 8 months ago

Review №49

Rating: 5

Everyone here is extremely helpful and kind! The gentleman at the front desk is welcoming, an expert on all things Rockwall and how to get around. The hotel is meticulously clean, has a great breakfast, and is a convenient home away from home. Highly recommend this Marriott for your out of town or long term stays! Excellent job to the Marriott Team! Wonderful lake views and well stocked gym to boot! Rooms: Well stocked with all necessities. Great view! Clean and comfy. Nearby activities: The Harbor at Rockwall has Glorias, Rodeo Goat, valet parking and an excellent med spa called AgeLes Aesthetics! The barbers at the Harbor were excellent as well. Shopping, sights and movies there as well! Loved this stay! Safety: Feels safe and secure. Has underground parking if needed. Walkability: Can walk to Walmart! Food and drinks: Texas Road House is literally a one minute walk. Super busy, call ahead! Buy its great food and drinks! Noteworthy details: We love Marriott! Clean, friendly, worth the money!

Date: 8 months ago

Review №50

Rating: 5

We needed a place to stay while our RV was being repaired. If you have a dog, they have a really nice area for them to walk and play. Nice breakfast options. If you need anything else you can go to the Walmart right next door. You can walk to a steakhouse for dinner. We enjoyed our stay and will book again if necessary. Nearby activities: The lake is very nearby with a myriad of related activities. Safety: Right off the highway but far enough away to cut down on traffic noise. All rooms enclosed within the hotel.

Date: 9 months ago

Review №51

Rating: 5

I stay in this hotel three or four times a year for 2 months at a time. Its amazing. The two girls I deal with most often at the front desk, Katy and Amanda, are always awesome. They always smile and a very accommodating. The rooms are always clean and towels are always fresh. The two grills out front are perfect and go very well with the gas fire pit. This is the only hotel I stay at when Im in town for work. Keep up the good work.

Date: 9 months ago

Review №52

Rating: 5

If I can give more than 5 stars for service I would. Tony and don came to the rescue even tho I booked it with a 3rd party. These guys are professional and extremely caring.

Date: 9 months ago

Review №53

Rating: 5

Is a very clean hotel, all the works are very nice and helpful. I had stayed here for about 4 months, never had a problem, they even told a great place to go around the hotel. Differently would go back. Rooms: Super clean

Date: 9 months ago

Review №54

Rating: 5

Friendly staff, new hotel with a nice gym and covered parking.

Date: 9 months ago

Review №55

Rating: 5

Date: 9 months ago

Review №56

Rating: 5

Nice staff, complementary breakfast, clean room and relatively close to food nearby. Rooms: Comfortable with normal hotel amenities. Nearby activities: Near water. Food and drinks: A great steakhouse nearby. Saltgrass Steak House

Date: 9 months ago

Review №57

Rating: 5

Date: 9 months ago

Review №58

Rating: 5

Date: 10 months ago

Review №59

Rating: 5

All the Management and staff are awesome Rooms: Clean and fresh Safety: Cameras Walkability: Store and gas station are close Food and drinks: Restaurants are close

Date: 10 months ago

Review №60

Rating: 3

Hotel is new, everything was clean, the staff was friendly. I rated 3 stars because although they thanked me for my Titanium status, no upgrade was offered even though I know better rooms were available. They could have at least moved me from the freeway side to the quieter back side with the better view of the lake. I mentioned it to the front desk folks after checking out my room, and still no upgrade was offered.

Date: 10 months ago

Review №61

Rating: 1

Manager is Anti -American... treated a Disabled Veteran with absolute and complete disrespect! If you love our Country....stay anywhere except this location!

Date: 10 months ago

Review №62

Rating: 5

My husband and I have stayed in many hotels traveling for business and pleasure. We have rarely experienced or felt as welcomed as we did at this hotel. We were looking for a hotel for our out of town guests to stay for our wedding. From the moment we met with the Sales Coordinator, Lisa Crawford, we felt that she understood our needs and that our guests would be taken care of. From the moment we and our guests checked in, to the time everyone checked out, Lisa, Anna and Troy made us feel as if we were home. Our group was able to gather the day after the wedding to hang out and watch football in the breakfast area. The staff was courteous the entire time and helpful in showing us how to work the grills to BBQ. All of our guests enjoyed the cleanliness of their rooms and the way the staff provided them with the gift bags we had set up for them. Lisa even made our honeymoon suite extra special with a small goody bag and paper heart shaped petals on our bed! Marriott should be proud of the staff at this hotel for doing such a great job representing their name. Well Done, 10+++! Rooms: Clean, modern, spacious.

Date: 10 months ago

Review №63

Rating: 5

As hotels go, it was very nice and clean. What impressed me the most, however, was the Front Desk Clerk, Troy. He was very pleasant, helpful and funny as could be. Whatever they are paying that gentleman, it isnt near enough, as he really made this location stand apart from other Marriott properties I have stayed with. He even was able to make the boilerplate stuff entertaining! Rooms: Hotel is an all suite property, so every room has a refrigerator with freezer, stove top, sink and a dishwasher. Nearby activities: Hotel is a short drive to the Rockwall Harbor District and the Downtown area, which is good, considering the traffic in the area is abominable. Safety: Hotel has underground parking lot with cameras and motion sensors lighting. Food and drinks: No restaurant or bar on-site, but you can bring your own libations or have them delivered.

Date: 10 months ago

Review №64

Rating: 5

Date: 11 months ago

Review №65

Rating: 5

Always stay here when im in town. Books quickly. Staff is nice Clean Rooms : 5/5

Date: 11 months ago

Review №66

Rating: 1

Louisiana guy at the desk was decent..the rest were rude jerks. This hotel keeps your incidentals deposit...in fact they double dipped and hit my cards twice. Basement is loaded up with biting insects in the lower deck parking lot. The manager is a rude jerk and his assistant isnt any better. I will not be back to any more of these overpriced properties terrible breakfast and shifty incidentals Food and drinks: Eggs tasted like rubber and hot water. They were out of everything else.

Date: 11 months ago

Review №67

Rating: 4

Date: a year ago

Review №68

Rating: 5

Staff was amazing. Very helpful

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 5

Very pleasant stay. Staff is very nice & professional. Hotel is well kept. My stay was about 3 weeks, no complaints at all.

Date: a year ago

Review №71

Rating: 1

Date: a year ago

Review №72

Rating: 5

This Staff and Hotel is awesome

Date: a year ago

Review №73

Rating: 5

Beautiful newer hotel .. clean and pretty safe .. underground parking . And somewhat quite it s a hotel so you expect guest to come and go as they please . No hounding you down for having animals I loved that as we were on a business trip concerning our pet . We would definitely stay again . Nice clean pool and Texas road house is minutes away can t beat it !

Date: a year ago

Review №74

Rating: 4

Date: a year ago

Review №75

Rating: 5

Fantastic Rooms: Clean, conventional, functional Food and drinks: Breakfast was good . Offers pre - covid standard breakfast Noteworthy details: Underground parking and neat elevators. My room had everything needed to make a great stay .

Date: a year ago

Review №76

Rating: 1

VERY disappointed to be awakened by housekeeping hollering down the hall to each other from outside my room before 8 a.m. after checking in after 1 a.m. I could have stayed a lot of places for less money and been less disappointed. But this was a Marriott property and I really expect better. I spoke with management who offered me a paltry $20 credit for my grief. Again, very disappointing. Find a different place. This Towne Place Suites is a nicely built hollow shell of a Marriott property with noisy housekeeping and shockingly bad management. Never again.

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 5

TownePlace Suites provided exceptional customer service! The front desk staff was very courteous and always provided what you needed for your room. All of the staff kept the hotel very clean and welcoming and the manager was very kind and caring as well! The rooms and breakfast were great too and there is also plenty of parking. I would definitely recommend this hotel for a comfortable long-term stay or even for just a couple nights! Thank you! Nearby activities: The hotel is located next to a Walmart, a Texas Roadhouse restaurant, and plenty of other stores nearby!

Date: a year ago

Review №80

Rating: 4

Date: a year ago

Review №81

Rating: 2

My recent stay at TownePlace in Dallas left me extremely disappointed due to the lack of customer service provided by the front desk receptionist, Anna. Our family had driven down to Dallas early in the morning, and I had called ahead to inquire about the possibility of an early check-in due to our three young children, one of whom is only one year old. When I spoke to Anna on the phone, she initially mentioned that she needed to check for room availability. However, instead of providing me with a straightforward answer, she immediately asked for the last name on my reservation, which I provided. It became apparent that she was primarily interested in my Marriott status, as she swiftly informed me that the hotel had been fully booked the previous night and that no rooms would be available until 3 pm. Arriving at the hotel at around 8:15 am, I was surprised to find the parking lot only about 25% occupied, and there were approximately 10-15 people, including children, present during the breakfast service. Later, I overheard a conversation between Anna and another staff member, which seemed to involve the possibility of allowing us to check in earlier. Unfortunately, Anna appeared adamant about making us wait until later, citing our Marriott status as a determining factor. Observing housekeeping going from room to room and cleaning, at around 11 am my husband decided to inquire again about room availability. However, Anna still insisted that no rooms were available and proceeded to explain the different Marriott status levels. My husband then explained that we were only one stay away from returning to our Gold status. Interestingly, during his stay at another Marriott property just two days prior, he was allowed to check in around 10 am without regard to his status. Anna seems to excel in adhering to the rules and regulations, but she lacks greatly in putting the customer first and showing compassion towards their needs. Her insistence on strictly adhering to the check-in time, despite the hotel not appearing to be fully occupied, left a sour taste in our mouths. As a family with young children, we expected a more accommodating and empathetic approach from the front desk staff. The lack of flexibility and compassion demonstrated by Anna was deeply disappointing, and it overshadowed an otherwise pleasant stay at the hotel. I hope that the management of TownePlace addresses this issue and trains their staff, including Anna, in providing better customer service and prioritizing the needs of their guests.

Date: a year ago

Review №82

Rating: 5

Great place! Great staff!

Date: a year ago

Review №83

Rating: 5

Rooms: Very new. Rooms

Date: a year ago

Review №84

Rating: 5

Check-in was easy and great. Staff was super nice. Front desk ladies were awesome. Rooms were amazing. Clean and the room was stocked. Pool was refreshing. Gym was clean. Breakfast was decent. Bacon cooked perfect. Overall if I ever visit Dallas again, Ill be staying here.

Date: a year ago

Review №85

Rating: 5

Wonderful people to stay with, excellent breakfast, and the kitchens are well equipped if you like to cook for yourself. Good bar/restaurant right next door, and close to other excellent restaurants and shopping as needed. Stayed twice, and Im looking forward to my next visit soon! Noteworthy details: Balconies are super nice, as well as the pool

Date: a year ago

Review №86

Rating: 5

Best hotel and good breakfest

Date: a year ago

Review №87

Rating: 5

This hotel was very very clean. By far the nicest hotel I ve ever stayed at. Bed was very comfortable. Very attentive and nice staff. The location is just outside the city, it s about 20 minutes away. Parking is great as well. Underground and above ground parking. Gym was super clean, overall awesome place to stay when visiting Dallas.

Date: a year ago

Review №88

Rating: 5

Nice clean hotel with great staff.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

Excellent

Date: a year ago

Review №92

Rating: 5

Very clean and comfortable rooms. Definitely will stay here again when passing through

Date: a year ago

Review №93

Rating: 5

Always a nice experience! Last time, my room was upgraded due to a wait, even though I was super early and no fault of theirs. Great view, very clean, convenient amenities and friendly team!!!

Date: a year ago

Review №94

Rating: 5

I was living here for 29 days!! Free breakfast and there is a fire bin front of lobby which is saved my life during cold weather in Texas lol I had great time in this hotel such as gym, fire bin and bbq!! The staffs are so friendly and nice. Especially Katy!!!! And I would like to suggest improving soundproof. I can hear kids were screaming, laughing and running upstairs during midnight Others are awesome

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Everyone was great!! The managers (Kim and Housekeeping- cant remember his name) awesome. The young lady that works the desk at night, whose hair is shaved on the sides... great customer service!! There wasnt one person who didnt make my family and I feel welcomed as I was displaced out my home. The hotel is clean and staff are responsive!

Date: a year ago

Review №97

Rating: 5

Very nice place. My room is absolutely beautiful.

Date: a year ago

Review №98

Rating: 2

This hotel is new, the beds are comfortable, the kitchenette is great. But the walls were the thinnest I ve ever stayed in. I ve stayed in motel 6 s where I don t hear conversations word by word. I bear coughing the next door. The people talking in one room over wasn t yelling. It was a normal conversation. These are quite literally the worst built for absorbing sound. I travel quite frequently for work (platinum with Marriott) so I ve seen several different hotel properties and what is sad is that the staff is great. Breakfast options great. Shower pressure great. I won t stay here again after this. I m so glad I took my ear plugs so I can sleep while I m here. Stay somewhere else. You will hear your neighbors more then any other hotel.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Wow cant say enough about the lady at the front desk what a sweetheart. I just needed to get away for the night and saw this little place. It was perfect, really close to the harbor in Rockwall. When I got there they informed me that they had over booked the king rooms, so I was pleasantly surprised when they upgraded my room,no extra charge of course. Wonderful experience.

Date: a year ago

Review №101

Rating: 5

Clean

Date: a year ago

Review №102

Rating: 5

Great rooms with kitchenette, clean, and 2 EV chargers next to the front door! Noteworthy details: 2 EV (j1772) chargers Rooms : 5/5 |

Date: a year ago

Review №103

Rating: 5

Stayed here for 1 day to celebrate my son s 5th birthday and we were surprised how the hotel looks clean. And they gave my son a bag of goodie, just some snacks, but still, the gesture, my son was happy. And Ms Amanda, she is the best. Room, staffs. All 5 stars from us. Clean. No stinky smell on the bathroom.

Date: a year ago

Review №104

Rating: 5

It has been a pleasure staying here the last 16 days. The staff has made us feel welcomed, from the front desk to engineering. Some names I would like to specifically recognize are Katy and Michael from the front desk who were more than happy to assist with any requests or questions we had. Russell from engineering was a great conversation and helpful and willing when we needed something fixed. Victor from housekeeping was friendly and professional and there is another gentleman who is extremely warming from housekeeping, but I am forgetting his name. The three ladies who do the breakfast setup, refilling, and cleanup were all very good about keeping the breakfast line stocked. My only single complaint here is that the food really isn t the healthiest of options, but it s free and that counts for something. Lastly, the hotel allows for pets. Make sure you tell them up front. There is a nice little dog area on the garage level of the hotel for allowing the four legged children to relieve themselves. nice 24 hour gym stocked with free weights, weight machine, 3 treadmills, 2 ellipticals, and a stationary bike. All in all, a great stay

Date: a year ago

Review №105

Rating: 5

Very nice

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 5

Really nice all around. Nice rooms, nice lobby, very clean and safe location. Rooms: The room was very clean, as if we were the first to stay there. Beds were comfortable, the kitchenette was well stocked and the bathroom was clean and modern. Rooms : 5/5 |

Date: a year ago

Review №109

Rating: 5

Good location. Friendly staff, great customer service. Nice clean rooms and facilities.

Date: a year ago

Review №110

Rating: 3

I booked this hotel for the kitchen and the gym. Kitchen was great, gym was even better. The night front desk guy(Micheal? Blonde, black earrings) was awesome. Even the hotel engineer guy was really nice, so those items alone warrant five stars. That is about where the positives end. The walls are literally paper thin. I could hear the people next to me snoring, the trash truck wakes you up multiple times a week and the road noise is atrocious. The AC does not have a constant fan option so there s no way to drown out any sounds. I have never been in a new hotel THIS LOUD. The staff did see if it was possible to move me but the entire front of the building has the same issue and there were no back rooms. The television kept shutting itself off and the toilet wouldn t stop running without taking the back off and adjusting it. After I was able to get earplugs and sandwich my face between pillows it was pretty comfortable. Still wouldn t stay here again until some stuff gets built in front of it to block out the highway.

Date: a year ago

Review №111

Rating: 1

We have been using this hotel since it opened. After talking to the sales people we rented their conference room for training. The manager said this morning that they misunderstood the purpose of the training and ask use to leave. 10 people in training and asked to leave in front of all the trainees. GREAT JOB GREAT CUSTOMER SERVICE. STAY OUT OF THIS HOTEL LACK OF PROFESSIONALISM. STAY OUT!!!!!!!!

Date: a year ago

Review №112

Rating: 3

The hotel was very modern, and our room was clean when we arrived. We also liked the underground parking, so that we didnt have to unload in the rain. The service, however, was pretty bad. We were there for 4 days, and room service never came. Our garbages were overflowing, and we had no more wash cloths, dish rags, or dishwasher detergent. We put in a request and were asked to go down to pick stuff up. We were told they were completely out of washcloths and dish rags and given hand towels to wash dishes, which was not going to work. The walls are also very thin, so I could easily hear people talking in neighboring rooms. Also, breakfast did not have many options compared to other TownePlace Suites I have stayed at.

Date: a year ago

Review №113

Rating: 5

Location is okay, There is no indication of the hotel sign near the I-30 merging right near Texas Road House. The Hotel appears secluded behind the Texas Road House. You must almost pass Texas Road House looking far right to see the name illuminated above the Hotel. The S or zigzag payment leads you to the left and backside of restaurant. That would be a flaw of concern. GPS does place you near it. Just a little detail of my observation. Rooms: The pullout sofa could use some more comfortability. Cushion padding for laying down. I could understand the possibility of maintenance upkeep, and hygiene concerns. Nearby activities: Shopping,gaming,eateries,etc. All . Safety: Lighting, Parking, All . Walkability: Hotel,restaurant, and near establishments. All Food and drinks: Hotel food was a little bland, but exceptable with self seasoning and Drinks were good.

Date: a year ago

Review №114

Rating: 5

Wow great service, clean meat room, nice breakfast, big tv!!!

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 1

Very bad service at this hotel. The GM does not care about the guest. My room has been dirty for day. Front desk is getto.also. I do no not recommend this hotel.

Date: a year ago

Review №117

Rating: 5

Rockwall area is beautiful and surrounding areas constantly have something to do

Date: a year ago

Review №118

Rating: 5

Rooms: Excellent room, with kitchenette, comfortable, etc. The rooms could be quieter with just some isolation at the door. Walkability: Not the greatest view, but in proximity of several key services (next to a Walmart), which for a business trip is ideal. Noteworthy details: Great team.

Date: a year ago

Review №119

Rating: 5

Very clean. Very nice staff. The rooms were well stocked and had everything I could need. The breakfast was great and filling. Rooms: Very clean and very nice. Great size refrigerator. Nearby activities: In the center of food and shopping. Walmart next door came in handy.

Date: a year ago

Review №120

Rating: 4

The hotel looks new, rooms , fittings , furnitures appliances all are excellent. However they only service rooms every other day. Also breakfast is very bland only very few items which may not be good for families with children.

Date: a year ago

Review №121

Rating: 3

The hotel is under 1 year old it s a nice building and room is spacious and modern. Has a kitchenette in it as well. Friendly staff as well.The breakfast is where I took off my 2 stars. Premade waffles that were cold, no eggs available or any kind of toast. Coffee bar with no selection of creamers, just half and half. I ve stayed in hundreds of hotels, step it up Marriott you can do better

Date: a year ago

Review №122

Rating: 4

Date: a year ago

Review №123

Rating: 5

All the comforts of home. The large one bedroom suite was the way to go!

Date: 2 years ago

Review №124

Rating: 5

This Marriott location is excellent. I have been to Marriott hotels all over the country, and by far this is the nicest, cleanest, and friendliest Marriott below 4 stars I have been to. It blows away every Courtyard, Springhill, Sheraton, and Fairfield I have stayed at across the country. Truly glad I spent a few days here before leaving Texas!!

Date: 2 years ago

Review №125

Rating: 5

Nice and safe- and pet friendly!!

Date: 2 years ago

Review №126

Rating: 5

We were on a long road trip and got held up. We contacted the desk and advised we wouldnt be checking in until after midnight. The staff were extremely polite and helpful! Once we got there the check in was super quick and easy. The rooms we had were absolutely amazing! The ADA room was perfect and had a great roll in shower. The accessibility features were very useful. The second room was a single king and was beautiful as well! Every was clean and nice. I am grateful for a hotel that was so clean and helpful!

Date: 2 years ago

Review №127

Rating: 5

Very clean and comfortable

Date: 2 years ago

Review №128

Rating: 4

Insurance put me and family here because of the fire. Front desk people are very friendly. Smiley is great.

Date: 2 years ago

Review №129

Rating: 5

Love this hotel!! Clean! Great location! BUT ..... Wear your shoes in the lobby or youll get scolded before having your coffee in the morning Rooms: Super clean and comfortable

Date: 2 years ago

Review №130

Rating: 5

Great rooms but the location was awkward. Got there late at night and there was no lit up signs to point out its location.

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 5

Wow! What a beautiful hotel!

Date: 2 years ago

Review №133

Rating: 5

Love the hotel...everyone was so friendly and helpful. I will come back again. Made some wonderful life time friends.

Date: 2 years ago

Review №134

Rating: 1

Customer service

Date: 2 years ago

Review №135

Rating: 1

If you want a good start to a worth ending stay go right ahead and book here!!! Customer service, cleanliness, lack of leadership (manager Don) everything about this location is nothing but a Mobile 6. Yes, it s pet friendly, which you can tell from the cleaning. Smell from hell is what I called this hotel. Marriott can do better!

Date: 2 years ago

Review №136

Rating: 1

All I can say is stay away from DON the manager!!! This hotel serves the purpose when having a pet but this place refused my reservation claimed, I had to many unregistered quest which is bullcrap, only my wife and dog. Cleaning is 2 star leaves. Worth Marriott I ever visited. Along with them violation of your rights to privacy.

Date: 2 years ago

Review №137

Rating: 5

This TownePlace Suites by Marriott was excellent. It was built in 2021, so everything is new and in good working order. This is a great option if you are looking for a clean, modern apartment style stay so you can cook your own meals and do your own laundry. We stayed in a king suite and they didnt skimp on the quality of appliances or linens. They will service your room on the 4th day of your stay. The location is very convenient with restaurants and groceries within walking distance. Downtown Dallas is a 20-30 minute drive. The covered parking was a welcome addition in the terrible Texas heat! Laundry was $2 to wash, $2 to dry, and $1 for a pack of powdered laundry detergent. There are 3 washers and 3 dryers (one was out of order). The pool and gym were great as well. Towels and sanitizing wipes are provided in the gym.

Date: 2 years ago

Review №138

Rating: 5

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 3

Date: 2 years ago

Review №141

Rating: 5

My husband and I had an amazing 4 week stay at TownePlace Suites in Rockwall, TX. We did not renew our apartment lease due to us completing our new home build in Florida and waiting on our closing date. We stayed in the 1-bedroom suite. The hotel is new and the suite decor was modern. My husband and I work from home so having separate areas with a desk to work at was convenient. I had a full kitchen with a stove, oven, dishwasher and refrigerator. Onsite laundry room was convenient and which allowed me time to drop a load off go back upstairs attend a conference call and by the time I was finished I was popping the clothes in the dryer. Breakfast onsite was good. Wrapped breakfast sandwiches, oatmeal, cereal, milk, yogurt, coffee, and tea. Many amenities in the area: restaurants, target, Walmart, and grocery stores. The staff was amazing and helpful with any questions or needs that I had. One thing that I loved about this hotel it had underground parking. Which I discovered accidently and parked during my entire stay. The hotel location makes it easy to get onto I-30 and go to Plano, Dallas, and or Forney. I would definitely recommend the hotel.

Date: 2 years ago

Review №142

Rating: 5

The room was extra spacious and the full kitchen with microwave, dishwasher and cooktop was a nice convenience to have. Lot of storage space and iron and ironing board also in room. The only thing I would note is the breakfast. Packaged sandwich and egg wasnt very inviting but overall, everything together is a good value. The staff was wonderful as well

Date: 2 years ago

Review №143

Rating: 5

Location is great for Rockwall. It is a little drives out from dfw metro but the Rockwall surroundings make it worth it. Had a great experience with check in. Hotel is super clean. Rooms are super clean and spacious. I like that the TV swivels.

Date: 2 years ago

Review №144

Rating: 5

We stayed over the weekend and my family and enjoyed. The bed was comfy the front desk people are really nice. 10 out of 10. I will come to this hotel again for a nice getaway.

Date: 2 years ago

Review №145

Rating: 1

4 month old Hotel is the only reason I chose this hotel. Rooms dirty they do not get cleaned and thats sad because 4months what type of cleaning crew do they have on staff. Hair in the bathrooms, stains and hand prints on the doors. Cleaning my key cards off completely dirty and the staff brag about the new Hotel status but its going under super fast. Ask for 2 blankets because I didnt want to sleep under the covers stains on the big blanket staff lie about giving extra. The breakfast and this hotel was a joke no I would absolutely not stay here again.

Date: 2 years ago

Review №146

Rating: 5

I love staying at the Marriott hotels !! Nice rooms nice people !!

Date: 2 years ago

Review №147

Rating: 5

This new hotel is the best of Marriott (at an affordable price) - fantastic service, very comfortable rooms, great interior and the upper floors of the back side have a pretty view of Lake Ray Hubbard. Excellent place to stay in the Rockwall.

Date: 2 years ago

Review №148

Rating: 5

This location has great rooms and amenities!

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 4

corporate has made some missteps but over all decent experience. When I stayed at this hotel it was less than a month old. Every thing was new and clean. The room I was in was big, I did get a free upgrade because the corporate website overbooked. As a single woman traveling alone, I felt safe. * CONS* *Hard to see room numbers, this hotel was designed with a more modern theme but in doing this they have sacrificed functionality. Room numbers can only be read when standing directly in front of them. They do have a button for visual impared people but it will be loud enough to wake the whole hotel. *Poorly constructed walls. I heard everything all around me. I am not a light sleeper Im former Army and have slept through artillery so for me to be hearing another rooms news blasting at 6:00 a.m. tells you the walls are thin. This isnt a deal breaker for me because I can sleep anywhere but for people with kids its something you should know. *Evil alarm clock. I like to sleep in total darkness and even when you turn off the night light on the alarm clock it is so bright it illuminates the entire room. I couldnt figure out how to unplug it so the best I could do with shoving it under the bed. *Staff issues. Upon checking in the front desk asked everyone in line why they were there. The guy ahead of me said business and they responded well what type of business? I think its really invasive to ask a guest why they are there and to force them to answer. And while morning shift was very nice and cheerful night shift was more of the sarcastic standoffish variety I wouldnt say rude just very short with you. This isnt a deal-breaker for me but I think long-term it might hurt this hotel. I shouldnt feel more welcome leaving the hotel than I feel checking in. *PROS* *THE CONDITIONER BOTTLE WAS TWICE THE SIZE OF THE SHAMPOO BOTTLE, this might not seem relevant to men but ladies with long hair will understand how amazing this is. The shampoo and conditioner were also Paul Mitchell super conditioning and felt really great on my hair. Most people will probably bring their own but since everything I own just packed in the back of my car I was not going to dig mine out. *Im in the process of moving from DC to Texas so the majority of things I own are in the back of my car and I forgot to lock it before going in for the night. When I woke up everything was still in my car with my doors unlocked. Safety is a big thing for me and the fact that I wasnt robbed due to my stupidity Im considering a pro for this hotel. *It is brand new so everything was clean and nice the bed was comfortable the pillows were comfy. *The TV logged into Netflix so that was nice

Date: 2 years ago

Review №151

Rating: 5

Hi had a long week and it was great to be greated and treated like a king! Anything I needed it was just a call away! Frito went above and beyond to make sure that I had everything I needed on my room and even helped me get mouthwash when I needed it! I loved the entire staff and Danille was amazing for the 2 weeks we were there! So glad I choose this hotel and I will be there again!

Date: 2 years ago

Review №152

Rating: 5

Would like to thank Danielle, Erin in front desk and the whole staff at the Rockwall property for such a warm & comfortable stay. They surpassed my expectations going above & beyond during my entire stay (8days). This is one of the reasons I am a loyal Marriott Ambassador member.

Date: 2 years ago

Review №153

Rating: 5

Best marriot I ever been in states

Date: 2 years ago

Review №154

Rating: 5

Dope a** hotel! So new age with the design, architecture and furnishing. Whats awesome is that they allow pets as well with a very reasonable fee!

Date: 2 years ago

Review №155

Rating: 3

This hotel was brand new (opened two weeks ago) but honestly would have preferred to stay at an older hotel with proper sound proofing. We could hear everything from each room on either side of ours - Family Feud on the TV, conversation (at normal volume), even yawning! Everything else was fine but the property obviously cut corners with sound proofing.

Date: 2 years ago

Review №156

Rating: 5

Date: 2 years ago

Review №157

Rating: 5

Well appointed! Lots of space! Very friendly and accommodating staff!

Date: 2 years ago

Review №158

Rating: 5

Opening Tomorrow! Great looking hotel

Date: 2 years ago

Review №159

Rating: 5

This brand new hotel is a wonderful addition to Rockwall. The rooms are spacious, the lobby is beautiful, and the service was outstanding. Don was the manager that I spoke with and he was super helpful. I really enjoyed the breakfast and the fact they had covered parking was a real treat. This is the only place that me and my company will be staying in the future.

Date: 2 years ago