Best Buy

Review №1

Rating: 4

Date: a day ago

Review №2

Rating: 3

Date: 2 days ago

Review №3

Rating: 1

Went in today to buy the starlink system that has been priced at $299 and now best buy has decided to price Gouge and bought the price up to $499....everyone one else still has them for $299. Asked about a price match and customer service said no. This is second time in a month best buy has failed

Date: 3 days ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 5

Date: a week ago

Review №6

Rating: 1

Employees were really rude

Date: 2 weeks ago

Review №7

Rating: 5

Very friendly and helpful

Date: 3 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 3

Pretty good

Date: 3 weeks ago

Review №10

Rating: 1

We went in to see if we could exchange our I-braava mop because it stopped working. We bought it a year ago with warranty. A few years ago we had something like this happen and we went in to the store and they gave us a card with the money back to buy another product.We talked with a manager there and he said the only thing we could do was send it for repair.He didn t have a name tag on him. He said his name is Rich. But we don t know if that is actually true because of the way he acted.We have had 2 of these and they both broke the same way. When we talked to him he was very rude and very raciest with my family. Workers had told us he spoke Spanish and when we asked him he didn t want to speak to us in Spanish he said he only knew English. He was very unprofessional.

Date: a month ago

Review №11

Rating: 2

I give two stars because they dont sell car stereos but I should have checked to see if they had a restroom and a water fountain I sure hope they have them stars

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

Service was great even though they didnt have what I needed.

Date: a month ago

Review №15

Rating: 4

Date: a month ago

Review №16

Rating: 1

Date: a month ago

Review №17

Rating: 5

Date: 2 months ago

Review №18

Rating: 3

Date: 2 months ago

Review №19

Rating: 1

Customer service really bad,we try to buy something and stand in front of the customer service and they ignore us

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 3

Date: 2 months ago

Review №22

Rating: 5

Bought a new washer.

Date: 2 months ago

Review №23

Rating: 3

Date: 3 months ago

Review №24

Rating: 5

I like the treatment they give us, excellent establishment

Date: 3 months ago

Review №25

Rating: 5

Good store but not enough stuffs compared to other bestbuy stores

Date: 3 months ago

Review №26

Rating: 3

Date: 3 months ago

Review №27

Rating: 4

Date: 3 months ago

Review №28

Rating: 4

Date: 3 months ago

Review №29

Rating: 4

Date: 3 months ago

Review №30

Rating: 5

Date: 3 months ago

Review №31

Rating: 5

Love the speakers I got

Date: 3 months ago

Review №32

Rating: 4

Date: 3 months ago

Review №33

Rating: 2

Needs better customer service when picking up out side due to young hires ..

Date: 3 months ago

Review №34

Rating: 5

Date: 3 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 1

I was looking to upgrade my mother to a new phone. Since my mother is legally blind with other physical disabilities, she has to see the models in person to accommodate her, which is why we went in person in the first place. After 15 minutes nobody greeted or even offered to assit us so we starting looking at phones ourselves. My visually impaired mother held up the phone to look at the screen with her Magnifying glass which then set off the alarm on the cell phone, which was set off solely due to the lack of communication from employees and no signage indicating otherwise. Im presuming a manager, due to her having a key to shut off the alarms, came up and met us with an immediate attitude. She said there was no reason to hold the phones when we can just simply look at it, and our explanations fell on deaf ears when she rolled her eyes and chatted up a passing employee about matters unrelated to work. We tried once again to explain ourselves and once we were met with lip we immediately grab our purses and left. I just got a credit card with this company and was willing to drop 2k if needed for my mother, but now I will be canceling it and taking my money elsewhere.

Date: 4 months ago

Review №37

Rating: 5

Date: 4 months ago

Review №38

Rating: 5

Date: 4 months ago

Review №39

Rating: 4

Date: 4 months ago

Review №40

Rating: 5

Date: 4 months ago

Review №41

Rating: 5

Date: 4 months ago

Review №42

Rating: 1

Date: 4 months ago

Review №43

Rating: 4

Date: 4 months ago

Review №44

Rating: 4

Date: 4 months ago

Review №45

Rating: 4

Went here after Beaumont location. They fixed what beaumont didnt! Better people at port arthur location

Date: 4 months ago

Review №46

Rating: 5

The service at Best Buy. Was every good

Date: 5 months ago

Review №47

Rating: 5

Was about the same as all the other ones that I have been in

Date: 5 months ago

Review №48

Rating: 5

Date: 5 months ago

Review №49

Rating: 4

Date: 5 months ago

Review №50

Rating: 4

Date: 5 months ago

Review №51

Rating: 5

Great products.

Date: 5 months ago

Review №52

Rating: 4

Date: 5 months ago

Review №53

Rating: 3

Date: 5 months ago

Review №54

Rating: 1

Terrible, is the best way, that I can describe it; Lizzy was nothing more than a continued bunch of excuse, after excuses! I went in there to have price match fixed from Beaumont TX store purchase. She had the worst attitude, blaming corporate, and frequant changes in policies; her customer service skills, are worst than dealing with a 16 year old at a fast food restaurant! I have never dealt with such disrespect, and lack of professional, in 50 years of living. I will not be going to Best Buy, ever again. Lizzy, please never call me on my cell phone ever again!

Date: 5 months ago

Review №55

Rating: 5

Date: 5 months ago

Review №56

Rating: 4

Date: 5 months ago

Review №57

Rating: 4

Date: 6 months ago

Review №58

Rating: 5

Very nice and friendly people helpful too. Great sound bar.

Date: 6 months ago

Review №59

Rating: 5

Date: 6 months ago

Review №60

Rating: 4

Date: 6 months ago

Review №61

Rating: 3

Date: 6 months ago

Review №62

Rating: 5

Date: 6 months ago

Review №63

Rating: 5

I am writing this review to thank and commend Dani at the Best Buy store in Port Arthur, Texas. Her care and consideration for my 91 year old mother who was buying a sound enhanced cell phone went above and beyond usual customer service. Her clear, comprehensive yet simple instructions on switching to the new phone were outstanding. Thank you again Dani!!! You model excellence in tech sales associates customer service.

Date: 6 months ago

Review №64

Rating: 1

Date: 6 months ago

Review №65

Rating: 5

The young ladies working there were wonderful!!! Dani and Dalia helped me decide on an item I will purchase today!!!

Date: 6 months ago

Review №66

Rating: 5

Geek Squad was on point, fixed our issue fast!

Date: 6 months ago

Review №67

Rating: 5

Just ran in to grab a hard drive. The store changes frequently and help at times is hard to find. Great idea to sell CPUs but will they be able to sell them three months from now to stay current.

Date: 7 months ago

Review №68

Rating: 4

Friendly staff (for the most part) and pretty knowledgeable about different technologies.

Date: 7 months ago

Review №69

Rating: 3

The service is not very good, as usual

Date: 7 months ago

Review №70

Rating: 5

Date: 7 months ago

Review №71

Rating: 5

Date: 7 months ago

Review №72

Rating: 4

Didnt carry what I needed to buy.

Date: 7 months ago

Review №73

Rating: 5

Date: 7 months ago

Review №74

Rating: 5

Date: 8 months ago

Review №75

Rating: 5

The people in the geek squad are very knowledgeable and courteous!

Date: 8 months ago

Review №76

Rating: 5

Date: 8 months ago

Review №77

Rating: 4

Date: 8 months ago

Review №78

Rating: 3

You get electronics that you need to replace in 3 to 5 years. Good customer service.

Date: 8 months ago

Review №79

Rating: 3

Date: 8 months ago

Review №80

Rating: 4

Very good place for electronics

Date: 8 months ago

Review №81

Rating: 5

Date: 8 months ago

Review №82

Rating: 1

I regret to express my dissatisfaction with the customer service I experienced today. I never thought I would have to write this type of review on a store I love, make purchases, and former employee. The lack of responsiveness and apparent disregard for customer loyalty has been disheartening. I was purchasing an adapter to connect my Macbook to an external screen. I informed the sales associate what I was looking for and he explained several different devices and prices. I told him I would take the more cost-efficient one, but when I checked out, I was informed it was the wrong price. I informed the cashier of the price and asked the sales associate to inform her of what the price was listed for. Once he figured that he had given me the wrong price, he stated that the price could not be changed. I asked the store manager to assist and explained my concern about the incorrect price. He had the sales associate bring him the merchandise with the price listed incorrectly. He was rude and refused to adjust the price when an associate misplaced the items on the incorrect peg. I certainly hope that the service improves and a more customer-centric approach in the future.

Date: 8 months ago

Review №83

Rating: 5

Date: 8 months ago

Review №84

Rating: 1

They need to sort out what door to come in and leave through. Its an unnecessarily complicated mess. Completely backwards from any business retail or otherwise. Nothing is in stock. Nobody on the sales floor. Be better.

Date: 8 months ago

Review №85

Rating: 3

Date: 8 months ago

Review №86

Rating: 4

Date: 8 months ago

Review №87

Rating: 5

Date: 8 months ago

Review №88

Rating: 5

Date: 9 months ago

Review №89

Rating: 4

Date: 9 months ago

Review №90

Rating: 5

Date: 9 months ago

Review №91

Rating: 1

Why is there never anything I want in stock? Oh well we can order it for you.. If I want to order something Ill get it on Amazon.. Get some 85 inch or larger TVs in stock..

Date: 9 months ago

Review №92

Rating: 5

Date: 9 months ago

Review №93

Rating: 1

Date: 9 months ago

Review №94

Rating: 5

Electronics store. I took the phone there

Date: 9 months ago

Review №95

Rating: 5

Had an order to pick up at store. Was super fast and easy.

Date: 9 months ago

Review №96

Rating: 5

Excellent 100%

Date: 9 months ago

Review №97

Rating: 5

Date: 9 months ago

Review №98

Rating: 4

Date: 9 months ago

Review №99

Rating: 5

Staff is always very helpful!

Date: 9 months ago

Review №100

Rating: 5

Great service & nice employees.

Date: 9 months ago

Review №101

Rating: 5

Date: 9 months ago

Review №102

Rating: 5

Awesome

Date: 9 months ago

Review №103

Rating: 5

The worker was very helpful and friendly

Date: 9 months ago

Review №104

Rating: 5

Date: 9 months ago

Review №105

Rating: 2

We bought a TV on the 3rd. The service when we bought the TV was ok, but they said they would deliver on the 5th. They were no call no show. They didnt even pick up our TV from the store to deliver it. We stayed home all day waiting for it.

Date: 9 months ago

Review №106

Rating: 3

I went to buy I phone 15 pro max, not available.. disappointed

Date: 9 months ago

Review №107

Rating: 3

Went to buy a smart watch but Samsung cellular +GPS not available. Had to shop elsewhere. Best Buy usually one of.my favorite stores.

Date: 9 months ago

Review №108

Rating: 5

Found exactly what I wanted for the Christmas

Date: 10 months ago

Review №109

Rating: 5

Date: 10 months ago

Review №110

Rating: 4

Date: 10 months ago

Review №111

Rating: 5

Date: 10 months ago

Review №112

Rating: 5

Classic one.

Date: 10 months ago

Review №113

Rating: 1

Scrawny, nerd looking guy with glasses- name Ceasar ruins the shopping experience. Do not do any deal or purchases in front of him because he will mess it up for you and interferes alot when you are not even talking to him. They say one thing and the next day they say another. Liars and scam, give your business elsewhere and do not waste time here.

Date: 10 months ago

Review №114

Rating: 4

Date: 10 months ago

Review №115

Rating: 5

Always helpful and friendly

Date: 10 months ago

Review №116

Rating: 4

Date: 10 months ago

Review №117

Rating: 4

Date: 10 months ago

Review №118

Rating: 5

O0ur sales lady, Patti, was so knowledgeable and helped me with all my questions. I am more than pleased with my purchase and will return.

Date: 10 months ago

Review №119

Rating: 5

Had what I wanted in stock, in and out in 5 minutes!

Date: 11 months ago

Review №120

Rating: 5

I like the deals best buy has

Date: 11 months ago

Review №121

Rating: 5

Date: 11 months ago

Review №122

Rating: 5

Date: 11 months ago

Review №123

Rating: 5

Complete store. All electronics available.

Date: 11 months ago

Review №124

Rating: 5

My friend and I walked in to this store to get him a screen protector for his new IPhone 15 plus and one of the employees named Lei she was very patient and chill and helped us with all of our needs for my friend phone!

Date: 11 months ago

Review №125

Rating: 5

Needed help with Vanishing photos... they solved the issue

Date: 11 months ago

Review №126

Rating: 5

Fastest in and out with a new device.

Date: a year ago

Review №127

Rating: 1

first of all the asian lady called out to us like we were doing something wrong she was super suspicious when we were just looking for something. had the nerve to be rude. everyone else was nice. i don t understand how she is the manager. and i ve seen she s had other bad reviews.. maybe you need to get your team together better.

Date: a year ago

Review №128

Rating: 5

Excellent as always!!

Date: a year ago

Review №129

Rating: 2

I think it s hard to mess this up. You have products we want, we show up with a couple questions hoping you sell us on the product so we can go home with a new toy. Why is there no help? We walked into the store and seen 4 young employees standing around the front. We were not offered any help and had to walk around to find someone for any assistance. I hesitated to approach the gaggle of workers contributing NOTHING to the business. I ended up passing by a worker and asked for a manager and he said he was the manager. I said, Wow they have the manager working sales with everyone in the front? He just shrugged. His service was exceptional, just seems as if no one else respects the business.

Date: a year ago

Review №130

Rating: 4

Seems like they are out of stock on items. Not great selection/variety. What I needed was $15 cheaper on Amazon.

Date: a year ago

Review №131

Rating: 1

Hard to get waited on. Beaumont manager was in Port Arthur. Not very friendly. Maybe he was having a bad day or didnt want to make a sale.

Date: a year ago

Review №132

Rating: 3

Came in late only for a phone case, and we were there about 10 minutes before someone finally helped us locate the correct aisle Im used to being asked when I walk through the door if they can help and this store didnt. They were busy trying to close 45 minutes early. I understand wanting to get out, but they still had 45 minutes to wait on customers.

Date: a year ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 3

Date: a year ago

Review №136

Rating: 1

Stood at the counter for 15 minutes while employees walk past on their cell phones and wouldn t acknowledge me or stop when I asked for assistance. I won t step foot in that place again

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 4

Date: a year ago

Review №139

Rating: 5

Very good for all types of electric items or phone,Bluetooth,speakers etc

Date: a year ago

Review №140

Rating: 4

Needs more Updated Products. & Accessories for like Google Phone and more. Too many apple products

Date: a year ago

Review №141

Rating: 5

Helpful staff. In and out quick. Good value on tvs.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 1

For walk in and buy they are alright but for any appliances they are the absolute worse. Dont buy any appliances from here.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 4

Friendly staff, and quite knowledgeable

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 2

Date: a year ago

Review №148

Rating: 5

I bought an SSD SATA to complete my service call.

Date: a year ago

Review №149

Rating: 5

Love this place! We ve purchased so much from here and never had an issue with anything! Friendly staff and pretty great deals on merchandise

Date: a year ago

Review №150

Rating: 1

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 3

Normally a great store but the attitude of the employees at this store is pitiful. They could careless if they wait on you or not. Don t care if they give you what you want or not. Then when you go to the GEEK squad for help. They do just What they have to and you can strengthen it out when you get home. Good Luck.

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

The best Best Buy store in the area. Employees are super friendly and the managers are really helpful and will go above and beyond to help customers. No wonder their employees are super helpful. Great environment to shop.

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 4

Price looks little expensive, But electronics collections are good.

Date: a year ago

Review №157

Rating: 5

Great service!

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 5

Great service!!

Date: a year ago

Review №161

Rating: 4

Prices are high but the staff is friendly... Not that they really know anything. Best thing to do is research online, then go to the store and physically put your hands on your item, then go back home and purchase said item online for 30% less than in the store. Pro tip.

Date: a year ago

Review №162

Rating: 4

Date: a year ago

Review №163

Rating: 4

Date: a year ago

Review №164

Rating: 5

I find that I was looking for cheap and with my credit card so I can get points

Date: a year ago

Review №165

Rating: 4

Excellent Service and Personal

Date: a year ago

Review №166

Rating: 3

Date: a year ago

Review №167

Rating: 1

Here at best buy port Arthur TX very disappointed. Husband and I came here, to buy a good speaker for my yard party. 1 out of 10 display speakers work! Wasnt able to hear the speaker we were interested in which was Sony, they didnt gave Boss, which is what we really wanted. Ended up leaving with nothing.

Date: a year ago

Review №168

Rating: 5

Found just what I needed and employee was very professional and knew his merchandise.

Date: a year ago

Review №169

Rating: 4

Date: a year ago

Review №170

Rating: 3

Date: a year ago

Review №171

Rating: 5

great trade in offers

Date: a year ago

Review №172

Rating: 5

Good experience, was greeted and asked for help. I found my product and left without any trouble.

Date: a year ago

Review №173

Rating: 5

Best buy

Date: a year ago

Review №174

Rating: 4

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

Geek Squad is always very helpful.

Date: a year ago

Review №178

Rating: 5

Effrey Joubert and friend we loved it

Date: a year ago

Review №179

Rating: 4

Youve got questions they have answers!

Date: a year ago

Review №180

Rating: 3

Date: a year ago

Review №181

Rating: 5

Didnt have what I needed but they were very helpful

Date: a year ago

Review №182

Rating: 5

Very nice and helpful associate. Good customer service.

Date: a year ago

Review №183

Rating: 5

Date: a year ago

Review №184

Rating: 1

Can t figure out how to properly set a schedule

Date: a year ago

Review №185

Rating: 4

Date: a year ago

Review №186

Rating: 5

I was helped by a friendly helpful salesman who answered my questions and invited me to come back if I needed anything else. Exactly what I wanted to help me make the best decision for me.

Date: a year ago

Review №187

Rating: 4

Liked the variety but prices are way too high

Date: a year ago

Review №188

Rating: 3

Always it was a best choice to Visit Best buy for Gadgets and New Arrivals, This time on 10 Feb 2023, visit was quite disappointing as i have seen very poor collections, most of the displayed products are out of the stock. Camera section was badly poor, almost empty -...

Date: a year ago

Review №189

Rating: 5

Good service. Had returned a speacker i didnt need. They pulled the invoice with my total tech phone number and gave credit on my credit card.

Date: a year ago

Review №190

Rating: 1

Spent $1,700 buying a laptop and printer and office supplies from them for my new buisness, printer wasnt working properly brought it back asking if someone could look at it because maybe I was doing something wrong or exchange for another. Got told I could pay $199 to have them look at it or contact the manufacturer because they cant help further than that. If you wanna drop serious money and risk them not being there for ya less than a month after you purchase your items unless you drop more money this is your place to go! Will never use bestbuy for any of my buisness needs ever again, horrible decision on my part to believe the salesman when he said they are here for you and your buisness.

Date: a year ago

Review №191

Rating: 4

Date: a year ago

Review №192

Rating: 5

Excellent service and had everything I needed in stock.

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 4

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 5

The person that greets you when you first walk in the door it was very nice he gave me the information I was looking for and I thank him very much for it sorry I forgot his name

Date: a year ago

Review №198

Rating: 1

Date: a year ago

Review №199

Rating: 4

I love this Best Buy and how helpful their employees are, however they need to work on their system. My son was trying to buy airpods with a visa gift card, it would not work. The employee was very nice and suggested we call, that maybe there was an issue with the pin number. We called, changed the pin, verified that there was sufficient money on the card and returned to best buy. However their system still would not accept the gift card. Unfortunately this meant that they lost our business that day, because this was the money my son had. He instead made his purchase at Walmart, with no issues processing the gift card. I will still shop here again, but this is definitely something that needs to be fixed.

Date: a year ago

Review №200

Rating: 5

Date: a year ago