Billiard Factory

Review №1

Rating: 5

Date: 17 hours ago

Review №2

Rating: 5

Rebecca made the whole experience worth it. I ll be back.

Date: 6 days ago

Review №3

Rating: 5

Very friendly and knowledgeable. Will definitely come back.

Date: 6 days ago

Review №4

Rating: 5

I stopped in to The Billiard Factory today to purchase my first pool cue. I was greeted by Rebecca who was great to talk to. She introduced us to Patrick H., who was extremely helpful and knowledgeable about all things pool related. Shopping there was a great experience and I was extremely satisfied with my visit. I would highly recommend this store for anyone who needs pool supplies. Tim and Rebecca, thank you so much for your help today. Keep up the great work!!

Date: a week ago

Review №5

Rating: 5

Thanks Tim, for helping me with choosing the right cue.

Date: a week ago

Review №6

Rating: 5

I had an amazing experience without Billiard Factory along with Daniel and Patrick. The table purchase process went smooth along with installation. Patrick was very helpful in explanations and provided clarity. I definitely recommend Billiard factory!

Date: 2 weeks ago

Review №7

Rating: 5

I came here with a friend to buy my 1st pool stick, and we were greeted by Rebecca and Tim. They were very helpful, had great service, and made buying my pool stick a great experience

Date: 3 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 5

During my recent visit to service my three billiard cue tips, I encountered excellent customer service and a comprehensive selection of tips to choose from. The receptionist, Rebecca, provided a warm and engaging welcome, while the manager, Patrick, showcased impressive knowledge about the products. I left highly satisfied with both the customer service and the services I received, and I am eager to recommend this establishment to my fellow billiards enthusiasts in need of quality products and support for their game.

Date: 3 weeks ago

Review №10

Rating: 5

I came in to inquire about an air hockey table. Tim assisted me and sold me an awesome air hockey table plus a dartboard and cabinet. He was nice, efficient and knowledgeable. We can t wait to put these items in our game room and will definitely come back here if we need anything else!

Date: a month ago

Review №11

Rating: 5

Amazing work Tim Turner did amazing at showing me Accessories and pool cue that fit my budget this man needs a raise!!

Date: a month ago

Review №12

Rating: 2

Date: 3 months ago

Review №13

Rating: 5

Great selection of darts and service was good. The store was closing in 15 minutes so I didnt get a chance to look around at the billiards and poker tables but will try to check it out another time. So much to see.

Date: 4 months ago

Review №14

Rating: 1

Super bad attention. After we were inside they rudely took us out because it was closed... very bad service

Date: 4 months ago

Review №15

Rating: 5

Date: 6 months ago

Review №16

Rating: 5

This will be a long one so TL;DR: Needed more than just a stick, ended up with an expert fitting for the right cue. I could not be happier with the service and merchandise. I ve recently decided to try pool again; first step after playing with the junk at the bar was to get a decently priced, playable beginners stick, that would not fall apart within a year of purchase or warp out when it inevitably gets put back into the closet after 6 or so months of use. I looked all over the Dallas area for a billiards place and only found this one, my initial thought was to attempt to purchase from an online source due to the low user rating, but a stick is not something you buy online, and not all ratings are equal, so I decided to give it a shot in person. I m extremely thankful that I did. Upon entering I was greeted by Courtney Stick (her real name), and laid out my requirements. She then immediately started asking questions I didn t know I needed an answer to. Eg, did I want a linen wrap, leather wrap, or bare stick. I had no idea, so she told me about the pros and cons of each. I had no idea what weight I needed for my stick. I always assumed it was a 21 or higher, turns out that assumption is why I kept hitting below my potential. She spent at least an hour with me going over every detail that may or may not play into finding the right stick within my budget, to include letting me play a few games on their in store demo table using each of the sticks I was interested in, each time helping me narrow the focus down on what I needed. I was also instructed on proper care and maintenance and storage. In the end I left with one of the least expensive sticks in the house, it was perfect for my needs, it was genuinely sharp looking, it was the right weight, it was the right wrap, and it was the right feel. At no point did she try to upsell me, but she made some very compelling arguments regarding certain accessories that every pool player should have so of course I bought them. Sadly, when I went to use the stick for the first time there was a slight wobble. It had only been a few days, I knew this was going to happen I thought, and dreaded it, but called to speak to Courtney to explain the situation. I was asked to come in so the issue could be fixed. There was absolutely ZERO fuss involved. They stand alllllll the way behind their products, and arranged for a full refund. On my return I had the privilege of being served by Partick Hammontree. We went over a lot of the things I hadn t considered prior to buying the first stick, like my expectations of play, we further refined my weight requirements, went into a deeper dive on wraps or bare back, and talked a lot about deflection and the various sticks that are designed to mitigate it. It was yet another hour of being taught how to buy the correct stick that would last me longer than a few months, and that would be playable well into the future with proper care and maintenance. I ended up returning the original stick and purchasing a higher end one that feels like it was literally made for me. It was a great experience, made so by the professionals that took my every question seriously, made sure I was armed with better questions, answered those, and made sure that I understood everything before letting me walk out the door. I have every confidence that the service after the sale will be there well beyond the life of this stick, as all of my billiards needs will be handled here exclusively. Thanks Courtney and Patrick. You really made a great impression.

Date: 6 months ago

Review №17

Rating: 5

Date: 7 months ago

Review №18

Rating: 5

Very helpful customer service. I know nothing about pool but something I needed to buy for Valentines day.

Date: 7 months ago

Review №19

Rating: 4

Date: 9 months ago

Review №20

Rating: 5

Date: 10 months ago

Review №21

Rating: 5

Your employees are really nice people and helpful

Date: a year ago

Review №22

Rating: 3

This seems like a great place for billiard supplies. I have a bias opinion of it because they didnt have what I wanted. A right handed glove thats not small, but not extra large. They have a lot of cues, and a table to try them out on. I will have to give them another try. Oh, P. S. I wished the sales guy would have been more interested in what I was interested in. Help a brother out

Date: a year ago

Review №23

Rating: 5

Very nice big store they have what you need.

Date: a year ago

Review №24

Rating: 5

Nice customer service

Date: a year ago

Review №25

Rating: 5

Nice big store with a good selection of pool tables, shuffle board tables, poker tables, etc. Good selection of billiard accessories. The staff ( the manager) was very friendly and helpful.

Date: a year ago

Review №26

Rating: 1

Date: a year ago

Review №27

Rating: 5

Huge selection

Date: 2 years ago

Review №28

Rating: 5

Patrick is by far one of the most knowledgeable people Ive met when it comes to billiards, he helped me pick an excellent table and has gone above and beyond in terms of service, answering questions, helping with maintenance, etc. Beyond that, he is as nice as they come - in fact, I had an unfortunate incident today after I stopped by the shop and my car ran out of gas down the road from him shortly after leaving (didnt I realize I was running low for some reason). I had no one close by and was looking at waiting an hour plus for someone to come help me, and I called Patrick out of hope and desperation, and he literally drove to a gas station and picked up 5 gallons of gas in a canister for me and drove it to my car. If that does not speak to his character and the quality of service you will get after shopping here, I dont know what will. Thank you so much!!!!!

Date: 2 years ago

Review №29

Rating: 4

Light batter makes for a favorable fish. Love the pink tartar sauce! Good fries too.

Date: 2 years ago

Review №30

Rating: 5

Good prices, friendly service and great workmanship. Jim did a great job refelting our table after we moved to the area.

Date: 2 years ago

Review №31

Rating: 5

We stopped into Billiard Factory looking for a game table & SO glad we did! The others store we visited had tables, but not the quality we were looking for. We worked with Nicole and she was outstanding! She was incredibly patient with all our questions and helped us get just exactly what we wanted. Her recommendations were terrific and we are so thankful we got to work with her! If you re looking for pool tables, game tables, dart boards or fun things for your game room, i highly recommend you stop by!

Date: 2 years ago

Review №32

Rating: 5

Was awesome helped with all my needs and then some

Date: 2 years ago

Review №33

Rating: 5

Great staff and very helpful in making a big purchase decision. No games played, pun intended. Great stuff here

Date: 2 years ago

Review №34

Rating: 5

Date: 2 years ago

Review №35

Rating: 1

Just left there after waiting for service. No one came out so we walked back into back room and called out. No one answered. Finally a man walked out of a door and upon seeing us attempted to let someone know we were there. No one bothered to say a word to us. So we left to spend our money elsewhere.

Date: 2 years ago

Review №36

Rating: 5

Date: 2 years ago

Review №37

Rating: 5

Went in looking for darts. They had a good selection to choose from. The staff was friendly and helpful.

Date: 2 years ago

Review №38

Rating: 5

I Purchased a Pool Table & The Players X2 Stools. The Saleman Patrick was Cool, I told him what I wanted didnt want also. So I also did a Lil Research on what too look for, it made the Process smoother. It was in my range of what I knew I would have too spend too get a Above Quality Pool Table that will last for years. I up graded the Clothe which was very important and I kept the Standard Accessories which still cost a bit. Ive had this vision of me one owning my own personal Pool Table for years growing as a kid and through out my adult years. It wasnt my mission too make a Purchase today, I wanted to see what was available and how much I could afford once I found the style I was looking for....but its a done deal once I financed 36 Months and under $90.00 monthly. Ill pay it off early like I always like doing. Great Experience I had during COVID-19; 09/2021

Date: 3 years ago

Review №39

Rating: 5

Date: 3 years ago

Review №40

Rating: 5

Great selection even during the beer virus. Finally found a cue that the wife is happy with.

Date: 3 years ago

Review №41

Rating: 5

I bought my pool table from them and had them deliver and install it at my home. The staff went out of their way to get my table to me before the 4th of July weekend before we left on vacation. Their install team was outstanding and they did a tremendous job with great attention to detail. I would definitely buy from them again!

Date: 3 years ago

Review №42

Rating: 5

Courtney always takes care of us!

Date: 3 years ago

Review №43

Rating: 5

Best place to get the best cues and accessories

Date: 3 years ago

Review №44

Rating: 5

Date: 3 years ago

Review №45

Rating: 5

Went in for a cue stick they had a decent selection to choose from at the price I was looking at. Staff was friendly and helpful. Definitely going to be returning when I get my man cave/game room started.

Date: 3 years ago

Review №46

Rating: 5

Very helpful and friendly! Know gaming products well!

Date: 3 years ago

Review №47

Rating: 5

Date: 3 years ago

Review №48

Rating: 5

Nice selection helpful staff good prices

Date: 3 years ago

Review №49

Rating: 5

Date: 3 years ago

Review №50

Rating: 5

Theyve got what you need. From cue chalk to tables. Ill be back for sure.

Date: 3 years ago

Review №51

Rating: 5

Date: 3 years ago

Review №52

Rating: 5

Excellent place to shop

Date: 3 years ago

Review №53

Rating: 5

Courtney was a lot of help!

Date: 4 years ago

Review №54

Rating: 5

Patrick helped my husband & I find the best Bedford Pool table for our new house. We loved working with him so much that we went back to get a Table Tennis conversion top for that same table. Patrick is genuine, friendly and is very knowledgeable! He provided the best customer experience and we highly recommend him for all your Game Room needs through the Billiard Factory!

Date: 4 years ago

Review №55

Rating: 5

Date: 4 years ago

Review №56

Rating: 5

Great sales person

Date: 4 years ago

Review №57

Rating: 5

Great selection. Helpful staff.

Date: 4 years ago

Review №58

Rating: 5

Fred met us at the door. He went over the basics of billiards to me & my son. He helped us get what we needed. I highly recommend this place.

Date: 4 years ago

Review №59

Rating: 5

Great Prices!

Date: 4 years ago

Review №60

Rating: 5

The staff is so nice and friendly here! We come here for all of our darts, parts, and accessories. They re always helpful in showing us the items we are looking at, whether it s $1.99 or $200. We definitely recommend this place!

Date: 4 years ago

Review №61

Rating: 5

Great for darts and all billiard needs

Date: 4 years ago

Review №62

Rating: 5

Date: 4 years ago

Review №63

Rating: 4

Date: 4 years ago

Review №64

Rating: 5

Date: 4 years ago

Review №65

Rating: 5

This is the best place to get all your billiards needs. They employees are very knowledgeable and friendly and very helpful. They have a huge selection of pool sticks and accessories. You can even try things out on their table. I have sent friends here and will continue to do so. They really take the time to make sure they help you as muck as possible.

Date: 4 years ago

Review №66

Rating: 4

Date: 5 years ago

Review №67

Rating: 5

Super friendly and knowledgeable staff!

Date: 5 years ago

Review №68

Rating: 5

Helpful staff professional attitude

Date: 5 years ago

Review №69

Rating: 5

Outstanding products and services.

Date: 5 years ago

Review №70

Rating: 5

These guys hooked it up on an awesome olhausen. Saved almost $1000. Cant wait for delivery day!

Date: 5 years ago

Review №71

Rating: 5

Date: 5 years ago

Review №72

Rating: 5

Beautiful facility. Very helpful staff. Great selection of billiard supplies as well as furniture, shuffleboard, foosball, and air hockey. Military discounts are honored as well, and I never felt pressured to buy anything, which helped fuel my decision to leave with two Stealth cues - even though i could wait and buy them online for less. You take care of me, and i will take care of you. Thank you, Billiard Factory. We will be back!!

Date: 5 years ago

Review №73

Rating: 4

Awesome pool tables and accessories. Latest styles and designs as well as neo and rustic models. They are however not cheap. $$$$-$$$$$. Staff is friendly and efficient.

Date: 5 years ago

Review №74

Rating: 5

They have everything you need for pool, shuffleboard, cards, all the furniture and lights. I went up to get a pool stick for my Granddaughter and Bill was very knowledgeable in helping pick it out based on her age and size.

Date: 5 years ago

Review №75

Rating: 5

Date: 5 years ago

Review №76

Rating: 3

Date: 5 years ago

Review №77

Rating: 4

Date: 6 years ago

Review №78

Rating: 5

Date: 6 years ago

Review №79

Rating: 5

Date: 6 years ago

Review №80

Rating: 5

Date: 6 years ago

Review №81

Rating: 5

Date: 6 years ago

Review №82

Rating: 5

Patrick was great to work with. We are very happy with the table we bought, the price we paid, and the service we received.

Date: 6 years ago

Review №83

Rating: 5

Date: 6 years ago

Review №84

Rating: 5

Date: 6 years ago

Review №85

Rating: 5

Date: 7 years ago

Review №86

Rating: 5

Date: 7 years ago

Review №87

Rating: 5

Gorgeous products; friendly, knowledgeable sales staff and delivery team. Delivery and set-up was pricey, but worth it! We will be going back for any supplies/accessories for sure!

Date: 8 years ago

Review №88

Rating: 5

Date: 9 years ago