KĀI

Review №1

Rating: 5

Fun place to hangout!

Date: a day ago

Review №2

Rating: 3

Date: 3 days ago

Review №3

Rating: 2

Date: a week ago

Review №4

Rating: 5

Great experience here for brother s birthday party. Prices are a bit high, for what you get. I will say that the Pad Thai with steak is pretty damn good. Food : 4/5

Date: 2 weeks ago

Review №5

Rating: 4

Date: 2 weeks ago

Review №6

Rating: 5

Beautiful view, food was delish, taro drink was yummy and service was great and the servers were very attentive. : )

Date: 2 weeks ago

Review №7

Rating: 5

One of the cutest places to go and have drinks at! My drink came with its little own zen garden and the lobster tacos were

Date: 3 weeks ago

Review №8

Rating: 5

Came in for a little date night with my man and had a great time as always. the ambience was quiet and romantic, perfect for a monday night date! the braised short rib and the prime new york strip were amazing. Our server, Lauren was so sweet and personable! highly recommend!

Date: 3 weeks ago

Review №9

Rating: 5

Ashley, our server, was incredible. We came here for my friends bachelorette dinner. Drinks were great, sushi was fresh. Great atmosphere for a girls night. Highly recommend:)

Date: 3 weeks ago

Review №10

Rating: 4

Their Carajillo is the best!

Date: a month ago

Review №11

Rating: 2

The place has a cool vibe but the food & drinks are not good

Date: a month ago

Review №12

Rating: 5

I recently hosted a surprise 50th birthday party for my mom at K I, and I cant say enough good things about the experience. From the moment we started planning, Nichole Koulouvaris, the incredible general manager, was there every step of the way. Her attention to detail was unmatched no request was too big or small. She connected me with top-notch vendors for everything from florals to a party bus and even custom 50th birthday napkins. The night itself was nothing short of magical. The service was impeccable, the food was delicious, and the atmosphere was perfect. As the evening progressed, the restaurant transitioned into a DJ dance club around 10 pm, and our party continued with fantastic bottle service. The drinks were top-notch, especially the espresso martinis, and the bottle service team made us feel like VIPs all night. My mom had an amazing time, and our guests were raving about the event. If youre looking to host a memorable celebration, KAI is the place to do it. I highly recommend it Nichole and her team will make sure your event is a huge success!

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 1

Horrible horrible experience. Went with friends and as soon as we paid our 600$+ bill our waitress complained and called the cops on us.

Date: a month ago

Review №15

Rating: 1

Worst place with the worst service!!!

Date: a month ago

Review №16

Rating: 1

Don t bother your self. I had a very disappointing experience at Kai Lounge. From the moment I walked in, things just felt off. The staff was inattentive and seemed more interested in chatting among themselves than serving customers. I waited over 20 minutes just to get a menu, and another 30 minutes before my order was taken. When the food finally arrived, it was cold and tasted like it had been sitting out for a while. The quality was nowhere near what I expected for the price. The drinks were equally disappointing; my cocktail was watered down and lacked any real flavor. To top it all off, the ambiance was ruined by loud, obnoxious music that made it impossible to have a conversation. I was hoping for a relaxing night out, but instead, I left feeling frustrated and unsatisfied. I wouldn t recommend Kai Lounge to anyone looking for good food, good service, or a good time. Save your money and go somewhere that actually cares about its customers.

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 1

Date: a month ago

Review №20

Rating: 1

Tasteless food

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 3

For starters this is a foo-foo place. This is not a foodie place. its generally a place to see and be seen, and enjoy the vibe. If your expectations are low, and you re just in for drinks and a few apps, you ll enjoy. If you want to enjoy dinner - go elsewhere, like Earl s next door, for great eats. Toulouse or Masero make great other options. But its failures lie in the details For Kai s upscale positioning, and price-points, they definitely need to be detail oriented. For instance, their chopsticks are cheap, they need better ones like now. Not the same 20 cent splintered ones you get at Chinese take out. The food is average, to above average but nothing unique for the pricing. Generally the portions are on the smaller side, but depends on what you get. The $120 Peking duck is better at Dragon House (in Southlake) or Kirin Ct (Richardson) for half of what they charge here and with real authenticity. Not to mention, they give you actual plates and not appetizer plates. The other places know how to serve it. For instance, our server forgot the streamed flour wraps that make this iconic dish what it is - not bring it 5 minutes after the dish is served. The best example is its like a Mexican place serving fajitas without the tortillas. For $120 for a dish, Its nuances like this, that they need to get right. This place tries to appeal to be a jack of all trades Asian, but misses the mark in delivering the the native dishes they try to emulate. The sad reality is they can get away with it, because it is popular. Another area of dismay is how they tend to turn people away, (creating an illusion of scarcity to get a reservation - which in actuality they had many tables available and the Omakase dining area was empty -- that too for a Friday evening) which is a lack of candor. Overall we are led to the presumption that they think clients are unsophisticated, will end up paying a lot for average dishes, and are not world traveled to know the difference.

Date: a month ago

Review №23

Rating: 5

I very much enjoyed my time at KAI on Friday night. The bartender Marcus was very knowledgeable and skillful making the drinks. It was my first time coming to KAI, and the Manager Nichole was super friendly, helpful, and had amazing customer service. The DJ was also great. Will be back!

Date: a month ago

Review №24

Rating: 1

I was there last night for a couple drinks it was my first time and the manager from last night was very rude and disrespectful the service was horrible very good place and location but horrible service this woman doesn t know how to be nice with people she s supposed to make sure people are having a good time and experience she was rude and aggressive !!! Never again

Date: a month ago

Review №25

Rating: 5

Delicious. Last time, I was here with several girlfriends. I came back here for sushi alone this time, atmosphere was very pleasant, Experience was peaceful, food was fresh & delicious just as I remember. They got rid of the Shumai I was craving yet the Sushi special recommended to me made up for it ;) Thank you!

Date: a month ago

Review №26

Rating: 5

Kai is one of my favorite restaurants. It has good food and great cocktails. The service is excellent. Highly recommended. Parking: Valet is always good if youre in a hurry or just dont like looking for parking

Date: a month ago

Review №27

Rating: 5

Elite place! Eggplant miso is my favorite dish in DFW.

Date: a month ago

Review №28

Rating: 5

We loved our experience here! The ambience was beautiful and the food was so delicious and flavorful!

Date: a month ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 4

K i was a pleasant place to eat at. The staff is super friendly and the restaurant is uniquely designed. The only thing I disliked is how a small 6 rolls of sushi was about $20 each. Even though the restaurant is purposely grand, the sushi rolls could ve been either bigger pieces or at least an 8 to 10 count for how small it was. But they did taste good. Dont come here on an empty stomach, unless you re willing to pay $200+. Overall would come here again.

Date: 2 months ago

Review №31

Rating: 3

Food was pretty good, for the price they should be serving on dishes that were not all chipped ..and the menu change was not very smart.

Date: 2 months ago

Review №32

Rating: 4

Just went for drinks and music. They play a ton of Latin salsa inspired tunes. Djs transitions involve hip hop but then climax into salsa so if you like salsa or Latin music this is your spot

Date: 2 months ago

Review №33

Rating: 1

I am not one to leave reviews, in fact, this is my first in many years. But the service from Alejandra was so astoundingly terrible that I felt compelled to leave one. I came here with my friend for her birthday, and we were seated promptly. We waited 10 minutes before anyone came to our table to give us water and ask if we wanted drinks, which we declined. I asked for an appetizer, and it was brought out by another server after 10 minutes. After we had been there for 30 minutes and no one had asked for our entree orders, I went to the host stand to ask if they could send someone for us. She apologized profusely, but unfortunately another 15~ minutes went by and we were unattended. The table next to us had ordered omakase and were seen 8-10 times while we had only been seen once. Finally Alejandra returned to our table to ask if we wanted any more food, and we were able to order. The food was brought out 30 minutes later, and my order of soup dumplings was forgotten and left off of the delivery. We ate our food (it wasn t very good) and asked for the check. Another server had to come and take our receipt as Alejandra had not come for some time. I was sadly never brought the soup dumplings, but thankfully they left it off the receipt as I imagine our waitress forgot to submit it on the ticket at all. Very very disappointed; overpriced, underserved, and underwhelming food have caused me to leave my first ever 1 star review. If you decide to risk it and come here, I hope your experience is better than ours.

Date: 2 months ago

Review №34

Rating: 5

Had an absolutely wonderful experience at KAI. Lauren, the bartender, was attentive and gave us incredible service; not to mention made some amazing cocktails. Nichole, the manager, checked in on us and made sure everything was perfect, and made some menu recommendations that really made our night. The halibut was incredible and the ribeye was perfectly cooked and balanced with the sauce. We let them pick 2 desserts for us and both were sublime. All the staff from the hosts to the food runners and the other wait-staff were all so friendly and helpful. If you re looking for an amazing spot for dinner or to grab a few cocktails, this is the spot. Can t wait to come back soon!

Date: 2 months ago

Review №35

Rating: 5

Had dinner here tonight and it was an amazing experience. The bartender Lauren made the best cocktails and suggested a bottle of sake and the manager Nichole came by to check on everything and made sure our experience was great! Although it is a bit out of the way, we will definitely will be back :) 10/10

Date: 2 months ago

Review №36

Rating: 5

Trendy instagram worthy restaurant and lounge in Legacy West. I visited on a Saturday evening for a birthday reservation, you enter to the lobby/foyer area with option to take the stairs or elevator up. Upon entry, I was greeted by friendly smiling hostess who helped me to navigate to the rest of the party already seated. Our server was personable and friendly, she explained menu choices well and patiently helped make selections. We ordered a variety of sushi for a table of 6 ladies, she explained it would be served on a large sharable platter; overall the sushi was flavorful and fresh would definitely recommend. We ordered differing drinks, I had the Kai- Arita it s a frozen drink similar to margarita, with Don Julio, very different flavor but in a refreshing way. Seems like a popular location, around about 7pm the place definitely filled with more patrons. Would definitely visit again in the future.

Date: 2 months ago

Review №37

Rating: 4

Very trendy place nice waitstaff super attentive. Sushi was great, very small portions. The roll was half of what you usually get although very tasty. Music and drinks were nice, however filled with big birthday parties with tons of little kids screaming and our Res was at 7. Overall nice ambiance.

Date: 2 months ago

Review №38

Rating: 5

Date: 2 months ago

Review №39

Rating: 4

Date: 2 months ago

Review №40

Rating: 1

I don t know the name of this employee in this restaurant but whoever hired her didn t check her experience with customer service. Many restaurants in the area are pet friendly and we came to this one to enjoy a family dinner. If the place is not pet fiendly, there is no need for this woman to go out screaming like crazy and being rude to someone who comes to PAY for good service and food. There are ways to treat people and if she had said it differently I would not be writing this bad review. Having a pet does not make you a criminal to be treated like that. It should be noted that this lady, when I wanted to take a video of what happened, she jumped on me to take my cell phone, which is why we had to call the police. THIS LADY IS ABUSIVE!

Date: 3 months ago

Review №41

Rating: 5

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 5

We take our family and friends to KAI and we all love it. The service and food is exceptional every time we come here. Everything is so perfect and fresh. We go out for steak and seafood 4 days a week and KAIs is on the top of our list.

Date: 3 months ago

Review №44

Rating: 1

I decided to have my birthday dinner (6/5) with 14 of my friends at Kai, with this being my favorite restaurant. Unfortunately this was a big mistake as service and food were horrible this day. Two friends ordered drinks with champagne. The champagne was served flat. We asked them to replace the two drinks. They were served again flat. When I went to the bar to get the drinks made right asking for a new bottle of champagne. The bartender was extremely rude. The manager on site came out and was extremely rude, as well to the point of causing an argument and being disrespectful when she brought the drinks to my friends at the table. She completely destroyed the vibe of my birthday celebration. I went on to order the oxtail and bone marrow fried rice, which is my absolute favorite meal. A friend of mine also ordered this. They served the food burnt. It was as if they had scraped the bottom of the pan after the food had burnt and just mixed it all together. I am talking about burnt where the food was black. The food smelled burnt and look burnt and tasted burnt. I was very shocked that Kai would serve this inedible meal to anybody. It was disappointing that Kai was very off on this day and pretty much ruined my birthday dinner.

Date: 3 months ago

Review №45

Rating: 1

One bartender was super rude,nasty and dismissive to several members of the group of 3 I came in with and watched her continue that behavior to other patrons. Not a good representation of a friendly atmosphere.

Date: 3 months ago

Review №46

Rating: 1

Staff is rude, unprofessional and literally abusive to customers. If you want to have customer service akin to the third reich, look no further.

Date: 3 months ago

Review №47

Rating: 1

Absolutely disgusted with this establishment. Came here on Friday, June 14th, around 10 pm with 4 of my girlfriends. We went to the bar (which was empty except for 2 people sitting at the end) we were getting ready to order shots & and drinks, and I sat down in one of the chairs. As soon as I sat down, a guy came and said I need your chair. I asked why, and he said something to the effect of were getting ready for the night. I was really confused but got up. My girlfriend said to him shes been here a few times & always sits at the bar without a problem and if I could sit, (my husband and I have also on a weekend which I said to him.) He took the chair and just walked away without saying responding to us. We then noticed the people sitting at the far end of the bars chairs werent bothered/taken. I asked the bartender why was I asked not to sit at the bar, and they werent. The bartender didnt even have a chance to answer. Some lady wearing a white shirt (seen in the video and blurry picture) came out of nowhere, yelling, DO NOT DISTURB MY GUESTS! Uhmmmmm...what am I and my friends? My friends and I decided to leave after that. As were walking out shes following me saying God knows what (she sounded like a little chihuahua honestly) I turned around to take her pic since she wouldnt leave us alone as were trying to leave and she freaked out! She knocked my hand & she kept putting her hand out in my face to conceal her face. She had no idea what even happened & had never bothered to even ask us (great customer service!). I hope shes not a manager because if she is, she needs to be re-trained. She handled the situation completely inappropriately. Another manager was apologizing and telling us they would get us a table ( too late!). I didnt feel comfortable there after that, and my friends and I didnt want to spend our money there. I asked security, who was actually very nice & trying to rectify the situation for us to speak with a manager. Some guy came up (honestly dont even know if he truly was a manager) and just kept saying he cant tell us his name or the nasty ladys name bc its confidential. The people working there were laughing and saying, Say cheese! Real professional. I would want to know as the owner of this establishment or the GM if this is how my employees were treating customers. You just lost a good amount to this. Had that woman not interfered, we wouldnt have had a problem. Good luck

Date: 3 months ago

Review №48

Rating: 5

Great spot for girls happy hour reunion! The cocktails, food and ambience is excellent. We went there at 4:30 PM and it was a relaxing vibe. Highly recommend!

Date: 3 months ago

Review №49

Rating: 4

Gaaaaaaassssss. The foods good, cant feed a village with a plate or anything but good nonetheless. You see, when I go to a restaurant. I want to treat myself to some apps, a meal, and a couple silly beverages. EACH AND EVERY BEVERAGE IVE GOTTEN FROM THIS PLACE HAS BEEN SUBLIME. Thanks Sabrine for the recommendations

Date: 3 months ago

Review №50

Rating: 5

Love coming here. The atmosphere is great, along with their design esthetic and food/drinks. The servers are always super friendly and take really good care of you.

Date: 3 months ago

Review №51

Rating: 1

Worst Dj ever. Bar music and slow service.

Date: 3 months ago

Review №52

Rating: 4

The food was ok. The service was exceptional. The patio was hot and muggy until the sun went down. Seems part club part restaurant lounge.

Date: 3 months ago

Review №53

Rating: 5

Our server Alexa was incredible!! Friendly, helpful, and so kind!! the food was great and the drinks were also great! Thanks Alexa!!!

Date: 3 months ago

Review №54

Rating: 3

Love trying new restaurants but every now and again you return to a classic. Me and a friend made a last-minute decision to visit K i for sushi and perhaps live music. The food is good but be prepared for smaller portions. The margarita, however is next level. There are two choices: $18 and $42. The difference in price depends on which size you choose. I chose the smaller of the two; beautiful presentation (see review pics). Me and my friend had the best seats in the house. We were situated between the restaurant and the lounge and could easily see people coming and going. I recommend going for food then staying for the music.

Date: 4 months ago

Review №55

Rating: 5

Date: 4 months ago

Review №56

Rating: 1

This place was not all what I expected. I got the Oxtail Fried Rice, the fried rice was so mushy and nasty. The fat from the oxtail mixed in the dish was horrible. It lacked every flavor you can think of. The waitress brought out our meal one plate at a time not all together. Forks placed on the table before our meal was basically thrown on the table, no other cutlery was provided. I would have rather ate at Denny s, their table etiquette is 10x better. The waitresses dressed like they were going to a night club. And forget the dress code! Shorts up thighs and tank tops!! I will not waist my time and money on this place ever again.

Date: 4 months ago

Review №57

Rating: 5

Date: 4 months ago

Review №58

Rating: 3

The service was great. The ambience was nice. Food: The Philly sushi was very tasty. Our chicken dumplings were extremely salty. The pad Thai was below average. Overall, our food was mediocre at best considering the price

Date: 4 months ago

Review №59

Rating: 1

Horrible staff. The manager is a rude and unhinged lady. She was rude and unprofessional from the start. She assaulted my wife and tried to take her phone. No customer should ever be treated the way she behaved. We even called the police which then led to her lying making a false statement to the police. Never go there. They give the image of a nice location on social media but in reality its just full of trash.

Date: 4 months ago

Review №60

Rating: 5

Date: 4 months ago

Review №61

Rating: 4

Date: 4 months ago

Review №62

Rating: 5

Date: 4 months ago

Review №63

Rating: 1

I cannot believe this place ruined a H.S graduation dinner. I am heavy on tips but tipping such distasteful experience?!!!! The pregnant lady has no etiquettes. how to talk to customers. Im not paying for a $10 meal! I pay hundreds dining out each weekend. Im not upset with the lousy service and food today. But my son and his friends who are going away to college had a LOUSY dinner and horrible service. I wish I went to haywire instead.

Date: 4 months ago

Review №64

Rating: 5

Date: 4 months ago

Review №65

Rating: 5

Classy and nice

Date: 4 months ago

Review №66

Rating: 5

What a great place! As a foodie, this is on my top 5 sushi places to eat in frisco. Amazing atmosphere and kind service. Food was amazing! Wheelchair accessibility: They have an elevator

Date: 4 months ago

Review №67

Rating: 5

My friend and I came here for my celebration graduation tonight. Austin was our server and I would give five star rating because he was excellent and professional service. He heard that my graduation and brought me a desert with message Congratulations and make me feel so happy .

Date: 4 months ago

Review №68

Rating: 1

I took my daughter here to celebrate her college graduation and we were very much looking forward to the experience. The establishment is worn, dirty seat cushions, worn and dirty restroom accommodations. But that was not unbearable. The service staff was overwhelmed. The person in the bar was stocking it with straws and napkins preparing for the nightclub atmosphere later in the night . . The young staff waiting tables for dinner were overwhelmed and had no help with the bar drinks or serving. We waited over 30 minutes for drinks before we left. The young manager was rude and defensive when we decided to leave and pay early and she delayed our departure as we were trying to do the right thing by settling the $20+ bill for water and edamame she was unapologetic and smug. We walked to FOGO DE CAO to be greeted by a professional, accommodating, and well staffed establishment who were welcoming and immediately brought us water, rolls, and a drink menu. Anna discussed the drink menu, brought us a sample of the wine, and checked on us many times over before our decision to order. The food, presentation and food was amazing. Many places are over priced and overrated in the Shops at Legacy West, Kai is one of them. It may have been an upscale at one time now it serves as a bar food cover for a night club.

Date: 4 months ago

Review №69

Rating: 4

Food was pretty solid; none of the appetizers came until we reminded the server after our entrées. Drinks were slow due to bar being backed up, despite the place being relatively empty. Worked in a pinch but would look elsewhere if you have time to plan.

Date: 5 months ago

Review №70

Rating: 3

Date: 5 months ago

Review №71

Rating: 5

Date: 5 months ago

Review №72

Rating: 5

Date: 5 months ago

Review №73

Rating: 5

Best place for dinner and drinks after! Best of both worlds.

Date: 5 months ago

Review №74

Rating: 5

Date: 5 months ago

Review №75

Rating: 1

Food is great, but had TERRIBLE TERRIBLE SERVICE. Waitress and Management do not care about customers at all. Will not come back due to service received. When you order special menu items you would expect to be able to enjoy the presentation. Kid-friendliness: This restaurant could care less about kids. Horrible experience.

Date: 5 months ago

Review №76

Rating: 3

I came here to eat for a friends birthday; we had made reservations weeks in advance and were so excited for the night! Our reservation included free valet, and of course, we knew it would be a bit busy due to prom season, so we made sure to come earlier. Unfortunately, I knew we would be late due to traffic, so I called, and no one answered. We had to walk on foot after we parked at the 4th-floor parking structure since there were no directions or instructions for where the free K i valet was located. After my 3rd call, they finally answered; I told them we would be 10 minutes late. Once we got there, we had to wait an extra 20 minutes. Even when we made a reservation, they kept saying that they were working on clearing our table. It wasnt till I got up and asked them about the delay that they started to help seat us. Although I will say the food was good, and we had a great server! Overall, I had a mediocre experience here and wished the service was better. Dont believe I will be back for a while though.

Date: 5 months ago

Review №77

Rating: 4

Date: 5 months ago

Review №78

Rating: 4

We are a construction company in Las Colinas area that decides to drive to Plano to celebrate one of our colleagues birthdays there. Terrible service. Nice and interesting cocktail menu, but hard to get one. We got a $500 table and the waitress barely came to us. She was zero friendly and forgot to come to check on us the entire night. We were 11 people and ready for party, but couldnt get drinks. It is a shame that we couldnt order from the bar because we got that service table. Next time we will just go to the bar and order directly. Not recommend service. Because there is not service. They have a DJ, but there is not a place to dance. I would recommend this place to stop for a drink, not for gatherings or business hangouts.

Date: 6 months ago

Review №79

Rating: 5

Date: 6 months ago

Review №80

Rating: 4

Date: 6 months ago

Review №81

Rating: 5

Alexa took amazing care of us she s had amazing recommendations and great customer service. The food and drinks were phenomenal.

Date: 6 months ago

Review №82

Rating: 5

Date: 6 months ago

Review №83

Rating: 5

Wonderful Mezcal Cocktail. In Full Bloom.

Date: 6 months ago

Review №84

Rating: 5

Food and drinks were phenomenal, and our waitress Lauren made our experience so much better!

Date: 6 months ago

Review №85

Rating: 5

Date: 6 months ago

Review №86

Rating: 4

Cane here on a first date. Everything was solid. After dinner, we switched to other side where dj was playing and danced until almost closing. Very fun time. Highly recommend.

Date: 6 months ago

Review №87

Rating: 5

Date: 6 months ago

Review №88

Rating: 5

Date: 6 months ago

Review №89

Rating: 3

Food was subpar. Ambiance was nice and cute. Overpriced for an underwhelming experience.

Date: 6 months ago

Review №90

Rating: 5

I was visiting Dallas and I was invited by a diplomatic friend of mine to try an amazing hot and delicious restaurant. The food and presentation was amazing the flavor was outstanding and the atmosphere unparalleled not to mention the top shelf staff and management who took great care of us from the time we entered until the time we left ! By the way the Dj was exceptional as well ! If I were to change anything it would be to enlarge the dance floor.

Date: 6 months ago

Review №91

Rating: 5

I love it

Date: 7 months ago

Review №92

Rating: 3

Great atmosphere, good service, bad food. And because of bad food the memory of the place is tarnished. We had to book a place there for valantines day so I was expecting high prices but was also looking forward to high quality ... And lack of quality food was a bummer. Heard the same from another couple beside us so it wasnt just us who were disappointed. Unlikely to go there again.

Date: 7 months ago

Review №93

Rating: 5

Date: 7 months ago

Review №94

Rating: 4

Date: 7 months ago

Review №95

Rating: 5

First time going to Kai this past weekend and it was a great experience! The food, ambience, and service were fantastic! I had lobster tacos and the oxtail fried rice - would recommend both! Our server Joe was very attentive and kind. We will be back!

Date: 7 months ago

Review №96

Rating: 5

Date: 7 months ago

Review №97

Rating: 5

Date: 7 months ago

Review №98

Rating: 5

Date: 7 months ago

Review №99

Rating: 2

Food was great but the service is terrible. For a restaurant that serves family style the make no effort to clear plates. Also, our server waited until we were completely done before asking if we would care for another drink. The basics in hospitality is really lacking at this restaurant. They are clearly just trying to turn tables. Reminds me of IHOP and I stopped going there 20 years ago. Parking: Get there 20 mins early to find parking. Complete nightmare.

Date: 7 months ago

Review №100

Rating: 1

My experience in this place was good until the time the DJ started playing music. Just by asking for a song, he gets upset and speaks badly to the customers. He clearly told me that the music that people have to listen to is the one he plays and that he doesnt play songs to anyone. Very rude.

Date: 7 months ago

Review №101

Rating: 4

Date: 7 months ago

Review №102

Rating: 5

Best sushi I ve ever had! Very cool vibe, wait staff was not attentive. Sat for over 45 min without a drink, we could have spent a lot more money had we been taken care of. With that said, food was amazing!

Date: 7 months ago

Review №103

Rating: 2

The calamari was great, however the other dishes were giving mediocrity, I ordered a drink that was forgotten, and not given to me until dinner was almost done. The table was uncomfortable, Im only 52 I cld not extend my legs. The table was so far from the chairs, that I cld barely reach.

Date: 7 months ago

Review №104

Rating: 3

Date: 7 months ago

Review №105

Rating: 5

Went here for my birthday and I had a good time. I m allergic to seafood and my waitress (Avery) made sure their was no cross contamination, she went out her way to tell me what I should order since I m allergic and she even asked the kitchen to make sure the food I wanted wasn t made with the seafood. Love love love my waitress!

Date: 7 months ago

Review №106

Rating: 5

Date: 8 months ago

Review №107

Rating: 4

Date: 8 months ago

Review №108

Rating: 1

Kid-friendliness: We are here 8 members of our family, to celebrate good times. Food is good. We spent around $750.00 for our dinner. Thing is that they gave us very dark table, we have our child they also out in dark place, thay have enough good table, but they put us in dark table. Feel very bad about this restaurant service. Time: 1/22/2024 Monday- around 8:00pm

Date: 8 months ago

Review №109

Rating: 5

A really cute restaurant in Legacy West for different occasions! Probably the BEST sushi I ve ever had! Mongolian beef was amazing!!! Food was great and service was good! Will be back to try other items on the menu!

Date: 8 months ago

Review №110

Rating: 1

Horrible experience. Over an hour to get food and half was missing. Server said he was so sorry and would discount food for all the problems, but nope full price for everything. What food we got was sub-par. Cool atmosphere but the food and service suck!

Date: 8 months ago

Review №111

Rating: 5

Food was great. Vibe was awesome.

Date: 8 months ago

Review №112

Rating: 1

Theres no other word than awful maybe disgusting the food is wildly over priced and poor quality. Drinks are obviously off someones pinterest, but executed on a budget. The staff is gross. Managers are a joke. This place from the moment you walk in has you questioning the decision. Is it a restaurant or a club? Everyone working there is dazed and confused which is ok if its a club. But the food is priced designer and tastes low quality (fatty gristle filet mignon, really fishy gross tasting sushi etc) While there, saw a staff member going into a restroom with some random person. Came out 10ish minutes later. So either drugs or something else. Neither the club aspect is enjoyable nor the restaurant aspect. Both are awful. Owner must be a d-bag because every other word out of someones mouth was we know the owner as to insinuate they want something for free. The one manager looks like something out of a south beach strip club. Juan, Carlos, Julio who knows...as he was giving out free drinks I caught the name everytime some haggard person SCREAMED it. Avoid this dump... Legacy is so beautiful and has way to many other places with less expensive food, much better tasting and quality, and staff that doesnt make you feel like you need a hepatitis shot.

Date: 8 months ago

Review №113

Rating: 4

Great vibe. Oxtail fried rice is a must. Drinks are decent. Kid-friendliness: Still a 21+ vibe but every now and then guests have kids. Kids are welcome, have high chairs Food : 4/5 |

Date: 8 months ago

Review №114

Rating: 1

If you like the club scene but love the bad service and food . this place is for you. I dydnt even know shrimp tempura could even taste so fishy! Honestly panda express rated higher than this place in regards to its food

Date: 8 months ago

Review №115

Rating: 5

Date: 8 months ago

Review №116

Rating: 1

The food was terrible, and very salty, and other plates were unseasoned. The place is over rated and pricy for the food quality. The food didn t come all together.

Date: 8 months ago

Review №117

Rating: 5

Every one was nice

Date: 8 months ago

Review №118

Rating: 5

Date: 8 months ago

Review №119

Rating: 5

Date: 9 months ago

Review №120

Rating: 4

The sushi, apps and drinks were really good. I wish we had just ordered more apps because the entree (duck) was quite bland and underwhelming. The service was decent but not great considering the prices.

Date: 9 months ago

Review №121

Rating: 3

Date: 9 months ago

Review №122

Rating: 5

Date: 9 months ago

Review №123

Rating: 5

Date: 9 months ago

Review №124

Rating: 5

Unbelievable time our server Desi was one of the best we have ever had. Omg super friendly and professional. Ask for Desi. Thank you!!

Date: 9 months ago

Review №125

Rating: 3

Slow service and over priced food

Date: 9 months ago

Review №126

Rating: 5

Came here for anniversary. Food was great. Service was great. Atmosphere was fun... Tended to be to the louder side but that was probably more just the tables directly around us. Portions are not huge but definitely did not leave hungry. They also gave us a nice surprise for our anniversary.

Date: 9 months ago

Review №127

Rating: 5

Had an amazing time! Bottle girls had amazing service

Date: 9 months ago

Review №128

Rating: 4

Loved it and the staff served a great experience!

Date: 9 months ago

Review №129

Rating: 5

Date: 9 months ago

Review №130

Rating: 4

The service was undeniably amazing; however, ordering proved to be a bit challenging. One server, tasked with sharing specials, succumbed to stage fright and left, requiring us to flag down other staff members to place our orders. The drinks were a true masterpiece, almost too beautiful to consume. The food, served in delightful tapas portions, allowed for the enjoyment of various items. Its a culinary adventure for those seeking diverse flavors. On the downside, the websites information was outdated, leading to surprises such as the absence of valet service and the unavailability of Peking duck. Its advisable not to rely solely on the online details.

Date: 9 months ago

Review №131

Rating: 1

Dimsum being $20 for 4 piece shouldnt be allowed. They taste pretty close to Walmart frozen dumplings. Steaks are $35 come out pretty cold. 5 spices duck is 2 piece. This place makes fun of the customers :3 Very overpriced for what they have. Go ruin your day if you want to. Also food takes forever to come out.

Date: 9 months ago

Review №132

Rating: 3

I have given it some thought, the same word continues to come to mind: pretentious. The atmosphere is dark and moody. I interacted with an array of different servers and hosts, some content to be there.. some seemingly not. I cannot sincerely recommend a place to friends that gives off a haughty attitude. Similar to a Neiman s. It is certainly Instagram worthy. The decorations are abundant. The cherry blossom feature is unique. As for the food, the quality was fair. It is a tapas style establishment so the portions are small.

Date: 9 months ago

Review №133

Rating: 5

Date: 9 months ago

Review №134

Rating: 3

Service and the atmosphere was great. The food however was not for me, to much salt. The did offer to serve me a different dish but I declined.

Date: 9 months ago

Review №135

Rating: 5

It is so posh and exclusive looking, here. A breath of fresh air from all of the other restaurants. It s like its own little World. I ve visited a few times for appetizers and dessert. They have an amazing tea selection as well. The ambience is amazing, and they have THE BEST MUSIC. I would definitely recommend for a night out.

Date: 9 months ago

Review №136

Rating: 4

Great location, service, and ambience. There was a delay in getting our reserved table, so they gave us some free appetizers and apologized. Would go back again.

Date: 10 months ago

Review №137

Rating: 3

Very disappointed at the oxtail and bone marrow fried rice. For an asian dish, and an expensive one, it lacks taste. The marrow was not given justice, really bland. My taste buds were expecting more flavor especially it being served with fried rice and oxtail. Not sure if they really intended the fried rice to be on the sweeter side, but you should be expecting more spice and salt than sweet. Its our first time here, the service and atmosphere are good. However were not inclined to come back anytime soon though.

Date: 10 months ago

Review №138

Rating: 1

I tipped $22 cash on a $56 tab. I even wrote cash tip on the gratuity line. They charged a $15 tip on top of this. Guests, watch what they charge your cards!

Date: 10 months ago

Review №139

Rating: 5

Good place for a fun loud date, Good food, interesting drinks , Food

Date: 10 months ago

Review №140

Rating: 4

Date: 10 months ago

Review №141

Rating: 5

Date: 10 months ago

Review №142

Rating: 5

Date: 10 months ago

Review №143

Rating: 5

Date: 10 months ago

Review №144

Rating: 4

Date: 10 months ago

Review №145

Rating: 5

Been here a few times and have been impressed by the food and service each time! The waiters are nice, attentive, and give great recommendations. The drinks are delicious. The price is good for the quality and portion size of the dishes. Will definitely come back here many times again.

Date: 10 months ago

Review №146

Rating: 2

Celebrated friend s birthday last night. 2 stars just for the ambiance of the place. Food is overpriced and tastes just OK. Service is not very good. Food did not arrive at our table at the same time. Some food arrive 5 to 10 minutes after the 1st one.

Date: 11 months ago

Review №147

Rating: 5

Nice place. Comfort.

Date: 11 months ago

Review №148

Rating: 5

My first time here. My friend took me there for my birthday and I have to say I really had a good time. The drinks and food was sooo good the next time Im in Dallas I will be back.

Date: 11 months ago

Review №149

Rating: 1

I went Saturday night The bartender charged my card an extra $3.50. I spoke to the manager to fix the problem, he said he ll look into it & call back but never did!

Date: 11 months ago

Review №150

Rating: 5

Date: 11 months ago

Review №151

Rating: 5

Nice atmosphere and great experience

Date: 11 months ago

Review №152

Rating: 3

Expensive. Tasty but small potions.

Date: 11 months ago

Review №153

Rating: 5

Too cold.Thank you for the blankets.

Date: 11 months ago

Review №154

Rating: 5

Date: 11 months ago

Review №155

Rating: 4

Date: 11 months ago

Review №156

Rating: 1

I havent received the main dish and I am ready for my review. I dont like sushi bars where employees refuse to make eye contact. Theres very few patrons so I asked, well I guess you guys are not supposed to interact with customers? No. Alrighty then. So much for asking your opinion on recommendations. When I order seaweed salad, I expect seaweed salad with some sesame seeds. Not diluted seaweed with carrots and cucumber. Lets see what the entree brings since evidently the guy in front of me wont be making it!

Date: 11 months ago

Review №157

Rating: 4

It s loud, it s pricey but it s absolutely worthy of the hype. Food is really good. Service was solid. We were seated at a perfect table and there are a lot of spots throughout the restaurant that have great vibes depending on your mood. Was it perfect? Perfection is hard to achieve. Was it worth the price? 100%. Great date night spot or place to get together with friends that love a restaurant where the food is an adventure. Recommended.

Date: 11 months ago

Review №158

Rating: 5

The omakase multi course meal was exceptional. It was honestly better than the ones I had in Japan. Love this place!

Date: a year ago

Review №159

Rating: 5

Best spot we visited all weekend. The sever Ashley was great she really knew the menu and made great recommendations. I wish I had taken more pictures

Date: a year ago

Review №160

Rating: 5

My husband and I were in town visiting from Seattle visiting his family and we were looking for some great sushi in the area to have a little date night. Kai really did exceed our expectations. We had some apps, sushi and the bone marrow fried rice and all of it was fantastic. I saw some negative reviews for the price but if you re from a big city, the prices were on the very lower end for an upscale sushi spot. Think $16-$32. The service was EXCEPTIONAL. Kimberly was amazing and all the while she was training a waitress that we could definitely tell was excited to be there. They both were attentive, personable, and an overall joy. When we come back, we will be requesting Kimberly as our server. The atmosphere of the restaurant was beautiful, as well which I think is worth noting. ALSO if they remove the Ron Burgundy drink I ll cry. I ve never had a better cocktail. Loved it here!

Date: a year ago

Review №161

Rating: 2

Food is good but ridiculous overpriced. You will leave still hungry.

Date: a year ago

Review №162

Rating: 5

Austin was great at explaining the menu and a great server! What a cool and eccentric vibe and the food was an experience in itself.. dont hesitate doing the 8 course (tapas like) order!!

Date: a year ago

Review №163

Rating: 4

I came here for a 21st birthday celebration and it was a good decision. The atmosphere is nice, definitely a bit upscale. There are a few areas that are great to take photos at, and we had our opportunity to do so. When we had arrived, we were there for reservations at 7:15pm, and although the rest of our party had not arrived we were still seated immediately. It was somewhat empty during this time, but we were seating in a couch-like area. Although there weren t very many patrons at the time, our server still took a long time to return to our table, about 10 minutes after each visit. When the rest of our guests did arrive, he took even longer to revisit us, about 15-20 minutes. He was also training someone new, so that could have been why but honestly the wait times were a bit too much. Mind you, we got there at 7:15pm on the dot. Our waiter was extremely friendly, though, and had a attitude so it made up for the waits. Drinks came out a bit slow, but the food arrived even later as according to the waiter, each meal was prepared one at a time. The portions for what I had (kai pad thai, mongolian beef) were fine, not too heavy nor light but perfect. The food itself was fine nothing particularly special in my opinion, but the mongolian beef was cooked to my satisfaction, was very savory. The pad thai was lacking though. When we were all done, not only did our waiter package leftovers, but wiped the table down. We didn t end up leaving till almost 11pm, and enjoyed the experience. To sum up, I don t think I would go any other time than besides another birthday or celebration dinner. Thank you to our waiter (and trainee) for the incredible experience! You both helped my partner have a great 21st birthday experience! Edit: also, whoever was in charge of the music that night has great taste.

Date: a year ago

Review №164

Rating: 3

Came here for my bday dinner with a couple friends. Cute inside but feels like you re paying for the atmosphere and not the food. $16 for 4 dumplings that were average at best. I also got the honey sesame chicken for $24, barely any flavor and does not come with rice, you d have to pay extra for that lol got a drink called peaches of immortality for $18 it s frozen blended but the menu doesn t state that.. and it mostly tasted like frozen oj. Simply not impressed and I m a huge fan of Asian food usually.

Date: a year ago

Review №165

Rating: 1

Date: a year ago

Review №166

Rating: 1

Terrible service

Date: a year ago

Review №167

Rating: 2

Food is good and tasty but quantity is way too less for the price.

Date: a year ago

Review №168

Rating: 5

Excellent bar and the food was outstanding.

Date: a year ago

Review №169

Rating: 3

This was a 3 strikes and your out experience. Lost orders, drinks sent to the wrong bar station and just so so food. Expected more at the price.

Date: a year ago

Review №170

Rating: 5

Great place for date nights or girls night! The food and drinks are amazing. Great presentation and great flavors. Cali took care of us twice and she is great. Eddie is one of the managers and he is very professional. We keep coming back because each visit gets better and better. The DJ on Friday nights is fun as well! Highly recommend!

Date: a year ago

Review №171

Rating: 5

Amazing food, 5-star atmosphere. Great service. Music, dance, and lots of fun.

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 5

Great Asian Fusion restaurant

Date: a year ago

Review №174

Rating: 3

Date: a year ago

Review №175

Rating: 2

Nice enough place inside but $45 shots and $2 per ice rock is a bit over the top. I would be careful before ordering at this place and ask how much. A bit of major rip off considering its N. Collin County. Higher than Vegas prices.

Date: a year ago

Review №176

Rating: 5

Fancy and exquisite at the same time. We always chose KAI for a date night or for a dinner/party with friends as well!

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 4

Overall, its a fun place and it has decent food. I personally wish the DJ is much lighter on Latin music and keeps it modern and chic, like the Kai vibe. We can go elsewhere for Latin-specific venues.

Date: a year ago

Review №179

Rating: 5

Beautiful venue, great food and wonderful service. Every time I go here I dig in before taking a picture of my food but I recommend the sushi, lamb chops and fried rice

Date: a year ago

Review №180

Rating: 5

Seafood and meat products are very successful, it is useful to reserve a place in advance.

Date: a year ago

Review №181

Rating: 1

Food was bland and cold to the point we had to ask for seasoning. Sushi tastes as if its purchased at Sams club. We sent our drinks back as they tasted like popcorn and juice. Not worth it. Ordered: pot stickers, oxtail rice, sunnys rolls, lychee martini, french 75, legend of taro, and tiger bite.

Date: a year ago

Review №182

Rating: 2

I recently dined at this restaurant that left me with mixed feelings. While the ambiance was lovely and the flavors of the dishes were impressive, I was quite disappointed with the slow food order service. It took an unusually long time for our orders to arrive at the table. The servers are not so knowledgeable. Additionally, the portion sizes were smaller than expected, leaving us feeling unsatisfied. Despite the flavorful dishes, the overall experience was somewhat marred by the service and portion issues.

Date: a year ago

Review №183

Rating: 4

So we came here for date night and the ambience was beautiful. It was absolutely exquisite. The kitchen presents the food well but it doesn t taste as good as takeout. The House margarita was mostly ice. The server did say this place was more of an extended tasting menu .

Date: a year ago

Review №184

Rating: 2

Kai has a beautiful concept & atmosphere, perfect for a upscale night out/date night. However, the food quality & quantity was not worth the price paid. Small quantity with subpar flavoring; sushi texture was mushy Our server was not very attentive to our table of two. He was also serving a big party next to us and seemed to deliver more enthusiasm and attention to their table than ours, even leaving our water cups empty at one point. Kai is most likely going to be our own time experience for great photos and vibes but will not recommend for food taste/service

Date: a year ago

Review №185

Rating: 5

Great food great atmosphere the service was great. The food was fresh and on time and also the drinks.

Date: a year ago

Review №186

Rating: 4

Date: a year ago

Review №187

Rating: 4

Excellent Sushi restaurant with a lot of special drink options. Great ambience both inside and outside covered patio. Vegetarian options: A few vegetarian options available Parking: Park in the garage and walk to the place

Date: a year ago

Review №188

Rating: 5

First time @ Kai. What an absolutley magical night. Mainly because the vibe & our server, Dodge. He was incredible & should be recognized for that. Super friendly, beyond attentive. I told him it was my birthday, & as we were wrapping up, he brought me a LIT dessert, literally We were a party of 3 this time, but Ill definitely be back. With more people in tow, & recommending as one of the best restaurant/lounge at Legacy West! We all ordered different entrées, but I have to brag on the delicious waygu potstickets recommended by Dodge. And my expresso martini aka Saisei Martini. One & done!! Id like another, please. The only downside was our initial wait. Reservations were for 730, & we didnt get seated until after 8... also the girls at the front werent too friendly. And there didnt appear to be a dress code as I saw people with flat open toed sandals, and lots of casual wear. Which is fine, just saying. Again, Ill be back!!

Date: a year ago

Review №189

Rating: 1

Dont come on a Friday Night, they over charge you. I kept track of what I drank Ultra 2 Ranch Water 2 Amaretto Pineapple 2 Expresses Martini 2 Rum and Coke 2 and they charge me a 151.98 when a single round at the bar of the same drinks costs me 50.34. I recommend ordering at the bar and closing your tab every time . Son dont get scammed

Date: a year ago

Review №190

Rating: 3

Been there with family and friends on a special occasion. Menu was pricy for the quantity. Everything has to be ordered twice, and its a business strategy. Food was tasty but u have to keep ordering and eating. They wont wait once u order. The food is delivered to the table and you have to work on it asap, else it becomes cold. Service was good but they rush. Drinks are not great. Presentation is good. Overall, it was 3.5/5 and can try here once.

Date: a year ago

Review №191

Rating: 4

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 2

This was my 2nd time going to Kai and I was inviting a large party to celebrate my birthday. Much has changed since I went in 2021. The main reason I decided to go was I remover they had bomb drinks, an amazing atmosphere and the food was very good and reasonable. It seems like it has had a 180 since the last visit. For starters the lighting over my table kept blinking all night we could barely focus on the food.Also the lighting on the sign downstairs was broken no one had answers to why it was not lit and that s one of the main attractions. The food portions seem to be a little smaller but the food was still very tasty that gets the full 5 stars! The fun drinks are no longer an attraction. Overall, I can t say that it would be a recommendation anymore for the drinks fun and atmosphere as I was slightly disappointed on my birthday. I guess when you make your reservation confirm the lighting is up to par for it s definitely part of the experience

Date: a year ago

Review №195

Rating: 2

I came in last night to celebrate my 1rst anniversary with my husband.. as soon as we got sitted i noticed the glasses was dirty and foggy and the waitress served us water in this plastic dirty glasses i had to ask her to change them.. even though she did not change mine.. we ordered appetizers and they came out after a long time.. after we were ready to order our meals the waitress didnt show up we waited so long for her to appear so we can order.. after we finally gave her our order and after waiting almost a half an hour only my husband order came out but still waiting for mine .. i asked my husband to enjoy his food before it gets cold hoping that mine is coming out soon but i was wrong.. my food didnt come till after my husband finished his.. worst experience ever

Date: a year ago

Review №196

Rating: 2

This place used to be my favorite for sushi years ago, but it seems they forgot how to treat their customers. My husband and I have been there a few times in the past, and despite of the high price tag and tiny portions, we enjoyed the food. However, yesterday my husband and I went for dinner to celebrate his birthday, and it was a real disappointment! Before they sat us down we had spent around $60 in cocktails at the bar. The music was very loud, but as we were waiting in the bar area we didn t mind. There were a few empty tables around but nobody came to sit us, never mind, my husband went on to ask how long it would take, then they asked if we wanted a quiet or loud area, we picked quiet, and they sat us just next to the bar. As it was late to go somewhere else we decided to stay. I wanted to have sushi, but my husband was a bit hungrier than I. I ordered a dish that cost over $100 per person, my husband ordered another dish that cost $35, but for our surprise they said we couldn t have that way. They said we weren t allowed to share the $100 dollar dish, that we had to order two $100 dollar dishes! We were in disbelief, we ordered two dishes after all. My husband spoke to two managers and they both doubled down insisting we couldn t order that way! I explained I wanted sushi but my husband wanted something else as well, as sushi alone is not enough for him. They insisted it was a two person order, and we had to order two $100 dishes. So we paid for the drinks, and after one hour waiting and arguing we left without eating. Very disappointing the pretentiousness of this place to dictate how people should eat their food. The menu does not describe that dish is a two people minimum order. We won t come back and we will make sure to tell our friends about our experience.

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

We had a private event here, and the service was really awesome, thanks so much!

Date: a year ago

Review №199

Rating: 3

Every Saturday me and my girls visit the best places in Dallas to eat, to drink and to dance! One of them was Kai. K I Lounge has an elegant and inviting atmosphere. The ambiance was so lovely and the service was good and very attentive. But we were waiting for our food and drinks forever. Probably it took a long time because of Saturday night. Anyway, the atmosphere was incredible! Classy, fun, elegant, modern, and full of color. The food was a let down for us, it didnt really feel like anything special. Was really average and pricey. Portions are really small. Modern Asian cuisine did not match my expectations. It is not the place for eating. It is more lounge than restaurant for me! Our main goal was dancing! We came to drink and dance. I can tell it is very hard to find a classy elegant place with night club music. We do not like night clubs in Dallas. It is not safe there and the environment is bad. When we first came time to Kai, the music was great! Top ten hits were playing and all the girls were dancing non-stop. Last time we were disappointed. Hey DJ, what is wrong with music? Ok, the first 30 min was nice. But then after 11pm it was Latino or rap. Music should be for everyone. Music is universal element. I am appealing to general manager. You are talking about dress code on your website. No flip flops, athletic clothing, jeans shorts, open toed flat footwear. If Kai is a respectable place you should follow dress code. People without a dress code have know idea about etiquette and manners. We have seen how these people were dancing twerk and behaved inappropriately. Please follow dress code rules, do not let people in if they do not follow dress code. And please change music or take another DJ!

Date: a year ago

Review №200

Rating: 5

I love this place! My favorite dish so far is the bone marrow fried rice!

Date: a year ago