Cook-Walden/Capital Parks Funeral Home & Cemetery

Review №1

Rating: 5

Courteous. Wise. Respectful.Supportive. Professional. Cleanliness could not believe it.

Date: a week ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 4

Stephanie Cantu is who to ask for. She is amazing.

Date: 2 weeks ago

Review №4

Rating: 5

Date: 3 weeks ago

Review №5

Rating: 1

I had the worse experience with their staff member Cindy. When I went to inquiry about my family 3 unused burial plots and how can I claim to resell. Cindy was rude, condescending, didnt want to help me, stop talking to me, started screening and stop taking my calls. Cindy made it clear that cook Walden will keep my family unused burial plots even if they stay empty. I will tell all my friends, business partners not do business with Cook-Walden. They arent honest, they overcharge for their services. Its not right for them to keep my families burial plots. They used to didnt allow Black people to be bury there, I think they still have some racism. So now they get to keep 3 plots they can resell for more profits on them.

Date: 3 weeks ago

Review №6

Rating: 5

I was so sad to learn that Perry Mitchell was no longer working here. He was wonderful and helped my family when my father and my mother in law passed. We had bought a bench and needed to finalize it. I m super grateful that I met Hannah Lovel. Hannah not only took the time and interest to help design an amazing bench that is such an emotional purchase, but she answered so many questions and provided me the confidence that the bench will be perfect when it comes in.

Date: a month ago

Review №7

Rating: 5

Wonderful people.

Date: a month ago

Review №8

Rating: 5

I appreciate the level of compassion, attentiveness, and knowledge that Trey Walden provided to my family and my dad.

Date: a month ago

Review №9

Rating: 5

Brandy Copeland was exceptional very empathetic and understanding knowing how upset I was.

Date: a month ago

Review №10

Rating: 1

My father passed away over a year ago and still no stone add to his gravesite as we ordered before he was put to rest. Advised in January they messed up and never ordered and it would be rushed. My mom goes in today and was told by a manager that it wasn t ever ordered. Or wasn t paid for! Funny how when provided with receipts and proved she did and all of a sudden it was paid. Grave site had a good size water leak took months to get fixed, repeat follow ups and fixed pipe but decided after tearing the grass up on top of my dads grave they would put died grace (see picture) Horrible experience. If you want lies and poor maintenance this is the place.

Date: a month ago

Review №11

Rating: 5

Cook-Walden/Capital Parks makes a very difficult situation bearable.Their professional understanding is done with such kindness you are able to make good and informed decisions. You leave feeling confidant and reassured that you can leave your loved one in their capable hands.

Date: a month ago

Review №12

Rating: 5

I am so grateful for Melissa to take care of my brother-in-law s grave, which had problem with lawn. I appreciate your excellent service for us.

Date: a month ago

Review №13

Rating: 5

I was really happy with the time that was taken with me. All questions were answered. My Director took time to make sure I understood everything and they even compared process and selections we previously used on another funeral.

Date: a month ago

Review №14

Rating: 5

We have driven past Cook-Walden for years, noticing how well they kept their cemetery and surrounding grounds. So now that the time has come for my Mom to make her arrangements, Cook Walden was her choice. We sat down with Dave and had all of our questions answered along with a thorough film presentation of everything that Cook-Walden has to offer. It was a very professional and relaxed environment. I would recommend them to any one.

Date: a month ago

Review №15

Rating: 5

I am so grateful to Melissa at Cook Walden for providing excellent service and care for my husbands plot. She is a wonderful lady who went above and beyond to make sure that my husbands plot was well taken care of. Thank you!

Date: a month ago

Review №16

Rating: 1

Cook Walden tells you that it s under warranty for life but this is not the case here. They refuse to replace a small picture unless we pay 500.00 This place takes advantage of you knowing that you are going through a difficult time having to say goodbye they totally nickel and dime you..900.00 for you and your family to carry your loved one to the back of the car you drive to the backyard and you again carry your loved one to the gravesite ready for burial and at the end you have paid over 12,000 for them to want 500 more to replace a photo is very sad. Absolutely there is something wrong with this photo because they have people that have been there way longer and that photo If you look at the reply to this post you will see that someone has reached out. I did exactly what they asked me to do and I am still waiting on a return call. It s so sad that these places take advantage of you. I will not stop until they replace his photo for free it s not like my brother is the only one that is laid to rest there, I also have my daughter that I paid $13,000 my uncle that we paid $12,000 for and my aunt that we paid $15,000 for and none of their photos look like my brothers. I will post photos when I go visit this Sunday, 07/21/2024 it is my daughter s birthday and my brother s birthday is 07/19/2024 Edit: After seeing the review below someone from Dignity contacted me, traveled to the location where I had a problem and investigated what went on. The person from Dignity (Kyle) was professional, helpful, and did get the issue resolved. However, the location never closed the loop with me and did not apologize either to me or to the widow involved. This is the only Dignity location I have had a problem with, and even after this issue was resolved I would still be very apprehensive to use this location. Orignial Review: They charge you for things and pocket the money. They charged a widow for an officiant s fee. Never paid the officiant. Never refunded the widow. Never responded to the officiant s multiple calls calling for them to refund the widow. Beware. Still not a word!!!

Date: 2 months ago

Review №17

Rating: 5

Visiting with Anh and deciding on plots was made very easy. Anh was very helpful and knowledgeable. The office staff were very friendly.

Date: 2 months ago

Review №18

Rating: 5

They were great! We placed the ashes and other items in the niche and they closed it up immediately. Beautiful facility and kind staff.

Date: 2 months ago

Review №19

Rating: 5

Appreciate the aloha/Southern hospitality shown as we prepare for the future resting place for our brother.

Date: 2 months ago

Review №20

Rating: 1

Spoke with office staff yesterday, very friendly, took all my information and was going to pass along to someone else and return a call to me on the same day. I didn t receive a call back so I called. The woman I spoke to was rude, had a horrible attitude, basically called me a liar when I said I spoke to someone in their office yesterday. She stated phone lines were down so I couldn t have. I did. The lady in the office basically wanted to argue. I have never been spoken to in that manner. She does not need to be speaking to families especially when dealing with funeral/burial affairs.

Date: 2 months ago

Review №21

Rating: 5

Diana Jackson was the most helpful, efficient, thoughtful and professional representative for Cook Walden when my father in law had a concern for his funeral plan. Although Ms. Jackson was not his assigned representative (the assigned rep caused a lot of worry and sleepless nights) Ms. Jackson met with my husband and father in law on their unexpected visit and treated them with dignity, respect and great concern. She wanted no credit for herself but I am so appreciative of the way she treated my family. She needs to be promoted UP. A GREAT asset to Cook Walden.

Date: 2 months ago

Review №22

Rating: 1

Please temper your expectations when dealing with these people. Be prepared to be treated like a number, as opposed to a grieving family. They will not get back to you with any pertinent information, nor will they be responsive in any of the ways that they claim that they will be. be prepared to do your own research at home, and allow these people to continue in the same vein of mediocrity that they seem to have continued on for years.

Date: 3 months ago

Review №23

Rating: 5

Rudy Perez looked into a planning issue and resolved it as quickly possible.

Date: 3 months ago

Review №24

Rating: 5

Cook-Walden/Capital Parks performed exceptional service for the processing and burial of my father. They are truly a professional organization that cares about families during this challenging time. Everything they said they were going to do, they did, and they did it when they said they would. Brandy, our Funeral Director, was exceptional and professional throughout the entire process. I cannot say enough good things about her. She made this a wonderful and memorable experience for me and my whole family. My family is still talking about what an excellent job she did. I highly recommend using this funeral home.

Date: 3 months ago

Review №25

Rating: 5

Met with Ms Stephanie Cantu and in a matter of a very short time, she had given us a tour of the entire cemetery and gave us comparative prices as to each section/area. We then sat with her and she explained details regarding cremation remains niches which can contain either 1 urn or two urns. We were pleased with her offers of different discounts available for our family and our beloved brother, Ernest. We bought our area immediately because we were certain Ernest would have loved being near a beautiful pool of water with a gorgeous fountain flowing into same in his new home. We thought our selecting the above mentioned niche; area; size; selecting the 2-urn space to include my mother being housed with our brother, would have been extremely sad and confusing. Ms Cantu was personable, professional, knowledgeable and informative (yet, extremely friendly and compassionate) and answered all our questions with empathy and concern regarding our available budget. Ms Cantu made this entire meeting about my brother and I want to give her my sincere gratitude and appreciation for her treatment of our family and for my beautiful brother s new home. God bless the entire staff at Cook-Walden Capital Parks.

Date: 3 months ago

Review №26

Rating: 5

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 4

Everything and everyone was wonderful. We did have trouble understanding the audio that was played, but all in all it was as good of an experience as one could expect during such a time.

Date: 3 months ago

Review №29

Rating: 1

Office staff is nice but carry no weight with making things happen. The individual that sold the plots to us walks around like the dead no action. We have had flowers taken, told to limit our flowers to the requirements done that, and they still have no control over their landscaping people. They still pulled up newly bought flowers. They drove over the plot and ran their tires into our burial ground of our beloved grandchild with no respect for the dead even though they had tons of room to ride the tractor due to the unused plots that are still for sale. My granddaughter 11, was with me while we were there visiting my granddaughter 11 who passed. The workers stood there staring at us and gave my granddaughter the middle finger . These are the type of people they employ the last landscape guy told me people take flowers because these people are dead and don t need them uneducated individuals who don t know that these plots are real estate and taking something off someone s property is theft and illegal. We are not the only people who complain and have had to endure the harassment of these people. So many other people love ones are being disregarded by the office and the lawns people. Don t buy here because once you buy it s yours and no refund, you will have to sell your plot. Update: Saturday June the 8th 2024 just bought $70 dollars worth of flowers on Friday June 7th, 2024. I went into the office showed them what I bought these asked specifically if they meet the requirements was told yes. They took a picture to make sure everyone knows not to pick them up. Literally, the next day. They came to put dirt down and took my flowers didn t even notified me or give them back.. just got rid of them. I am so upset with the management of this company. What is going on with this place.. this is an on going mess we spent thousands of dollars and this is how they treat people. Update :June 9th flowers were placed back at the burial site but not the flowers I paid for, as you can see the red and yellow are the ones they placed but my original flowers are gone. I m thankful but does that fix the problem that the lawns people don t have proper management making sure that this doesn t happened again as it has been happening to others.

Date: 3 months ago

Review №30

Rating: 5

My husband and I had an appointment today to pre-plan our funeral arrangements for the future. We have recently seen friends and loved ones struggle with the decisions immediately after the death of a family member and I wanted to take those decisions and the cost burden off of our children. I feel like thats how I can love them one last time. We met with our Family Service Counselor, Marri Andrews, and she made the entire process much easier than I had expected. She patiently answered all of our questions (I had many and I tend to be awkward in unusual circumstances). She thoughtfully and professionally guided us in choosing what we each wanted. She helped us take a scary and uncomfortable conversation to a well thought out plan. We discussed everything from caskets and pretty little urns to graveside services and letters to loved ones. She even explained what happens prior to and after a cremation. I left feeling like a weight had been lifted from my heart. If this is something that you have considered doing, just make the appointment. Lots of non-judgmental information in a very nice setting with the kindest people. We are very pleased with the kind and professional care that we received.

Date: 4 months ago

Review №31

Rating: 5

Our funeral arrangements were completed in a very nice manner. We feel very secure in the thoroughness and knowing everything is being taken care of.

Date: 4 months ago

Review №32

Rating: 5

Date: 4 months ago

Review №33

Rating: 5

Greg Villasenor has greatly exceeded our expectations. He has always called us back when he has said he would and given us excellent advice and options. He has gone over and above working with us and we are grateful for his service. We look forward to continue working with him.

Date: 4 months ago

Review №34

Rating: 5

My family and I were able to get through a very tough time with the help of Helen Song and Kelsey Volkert. We are grateful for their sympathy and kindness.

Date: 4 months ago

Review №35

Rating: 5

It was an absolute pleasure dealing with Sheryl Stratton at Cook Walden. She was kind, caring, fun and professional. She was the perfect balance of what we needed during our time of grief. She understood our vision and helped to make sure my Moms service was beautiful.

Date: 5 months ago

Review №36

Rating: 5

I recently lost my loving husband and this place is not only near our home but a beautiful location. They keep up with the landscape and have top notch service. It is a bit pricy but for a loved one that has passed, you want to make sure they have the best service, space and final resting place. My funeral directors were Kaxia and Stephanie on the burial side. These ladies made sure we were well taken care of and answered all of our questions. They provide guidance and made things easier in tough moments. The staff that we met during the service and burial did an amazing job, all of our friends and family stated how beautiful everything was. Thank you

Date: 5 months ago

Review №37

Rating: 5

I have had many family members relocate to the Austin area and we had been wondering about the possibility of relocating a loved one who is located in a Mausoleum in New York. We did not know where to turn to but my Aunt and I decided to walk into the Cook Walden Capital Parks Funeral Home hoping to receive some simple guidance on how to move forward so that we could share the news with our family. Instead of the 2 minute quick answer we expected without an appointment, we had the pleasure of being introduced to Stephanie Cantù. Stephanie took the time to understand our situation, explained the process, expected timeline, potential costs, and potential issues we may face with in New York. After a detailed discussion, we scheduled a second meeting where Stephanie made multiple calls with us to New York to help begin the process. Her professionalism and care were top notch as were her patience as the folks back in New York were not easy to deal with. We are grateful for her help!

Date: 5 months ago

Review №38

Rating: 5

Totally satisfied with the quality of service that Stephanie Cantu provided us. Thank you for your attention to our family.

Date: 5 months ago

Review №39

Rating: 5

I am truly satisfied with the professionalism and support we received from Cook Walden, especially Stephanie Cantu. She was able to facilitate my family s needs in their native language as well as answer all questions in which we had doubt. I am also very appreciative of Kelsey s efforts in the planning of my grandmother s services. You guys are awesome!

Date: 5 months ago

Review №40

Rating: 5

The memorial as told to me by family and friends, turned out perfect. The staff is very professional and they were willing to help in any way. Perfect celebration of life to our loving mother. Thank you for hosting our event Cook-Walden...

Date: 5 months ago

Review №41

Rating: 5

I would like to thank the staff at Cook Walden funeral Home for assisting us with my mother Myrtle Robinson Burial service! Everything was very professional and very organized We had no issues at all Thank you for assisting us during this difficult time!

Date: 5 months ago

Review №42

Rating: 5

Fantastic service (again) by Brandy Copeland and teams at Dignity Memorial Cook Walden Capital Parks. Again meaning they have done an excellent job coordinating services for multiple family members over then last 10 years. Age or circumstance catches-up to us all, and it s good knowing there is a funeral team out there ready to understand and accommodate. Thanks!

Date: 5 months ago

Review №43

Rating: 5

Date: 5 months ago

Review №44

Rating: 5

Sheryl S was the lady who took care of me and help me make my arrangements for my celebration of life and known the question to asked me so I can remember to do all this before I passed away so my children do have to have the burden on there shoulders.. and I m paying it off so that also another this my kids don t have to worry about and also I m picking what I want so like in my case I 4 kids 3b 1G and I don t what then so say she wants this was or no má told me that she wants this? So like this I already have it sit the way I want it and when the time comes it s going to be taken care of.

Date: 5 months ago

Review №45

Rating: 5

Very friendly knowledgeable staff. Dave was very thorough in explaining options and very patient in answering our questions. Made sure we understood everything. Took the edge off what can be a not so pleasant experience. Highly recommend Cook-Walden.

Date: 6 months ago

Review №46

Rating: 5

Date: 6 months ago

Review №47

Rating: 5

The set up for the inurnment was very nice and the staff was very attentive to my needs.

Date: 6 months ago

Review №48

Rating: 5

Thank you from pre-planning to the actual service everything was done well! I truly appreciate the timely service.

Date: 6 months ago

Review №49

Rating: 4

During the preneeds meeting, Kelsey said the 4 lotus figures on the corners of the casket could be taken off and given to us. My brother and I agreed it would be a nice remembrance of dad; one for our mom and three of us siblings, however we never received the lotuses. We also asked for the background of dad s photo be changed to a color that would complement the wooden frame for the canvas photo. That was not done, the background was still the white wall he stood in front of. During the service, Kelsey had issues getting the slide show to work. I was not notified in a timely manner that it was not going to work until I asked her to start playing it. Luckily, my husband was able to help her get it working but it did not start on schedule. The smaller framed photo of dad was done on very low quality paper. The photo behind the glass had several bends in it. 9 days ago, I asked Kelsey when we would be receiving dad s death certificates. She said she would follow up with the cemetery in California and let me know. I haven t heard from her since. Two weeks after dad s burial, his grave looked awful; the flowers were dead and the dirt had sunken in. I contacted Anh and she said she would take care of it. That was 8 days ago, it still has not been taken care of. My family is highly unsatisfied with the lack of technical support, lack of follow through, lack of follow up and the state at which my dad s grave has been left. Update 2/13 Thanks to Rick for addressing our concerns. We are satisfied with how he remedied our issues.

Date: 6 months ago

Review №50

Rating: 1

My mother suddenly and unexpectedly passed away last summer, which was very devastating and stressful. I had hoped Cook-Walden would be professional and ease the stress of planning a service for my mother. However, that did not happen. It took a little over 1.5 weeks from the first meeting to have a second meeting to finalize and select a service date. I had attempted to reach the Senior Funeral Director, Brandy, several times and I either didn t receive a reply and/or when she did answer the phone she was very rushed as she was busy . However, the worst part is the private and personal photos I had for a digital memory at the service were shared to people who were not her client nor in attendance at the service without my permission or knowledge. This is a HUGE violation of trust and privacy. I was not asked if the personal and private service photos of my mother could be shared with someone who was not her client and this is totally not okay at all. I would highly recommend working with a funeral home who values your trust and privacy which is not Cook-Walden.

Date: 6 months ago

Review №51

Rating: 5

They provided the best service possible and they worked with me also the personal touch was excellent.Thank you Cook Walden for your care at this precious time.

Date: 6 months ago

Review №52

Rating: 5

Date: 6 months ago

Review №53

Rating: 5

My mother passed away recently, and her funeral service was held at this facility (I35). Stephanie and Kelsey were there to assist us every step of the way, from the beginning to the end. I greatly appreciated their professionalism and their willingness to help make it a very special and lasting memory. I highly recommend them to anyone who are in need of such service for their loved ones. My special Thanks to Stephanie!

Date: 6 months ago

Review №54

Rating: 5

My experience with Diane at Cook-Walden/Parks Funeral Home was warm heartfelt one. She made everything comfortable and easy. I would recommend going in talking to them about burial arrangement.

Date: 6 months ago

Review №55

Rating: 5

If something like making arrange- ments for your burial, which hopefully is several years away, can be a very pleasant experience, it was just that, thanks to Stephanie, who completed every thing in a very timely and very pleasant and compassionate manner. So glad I stopped by my wifes gravesite for a visit, and then stopped at your main office, and now have something that they wont have to worry about when my time does come.

Date: 7 months ago

Review №56

Rating: 5

Stephanie is the best. She was more than willing to listen to my mom s background to provide us with a lasting dedication to her memory. She was awesome.

Date: 7 months ago

Review №57

Rating: 5

I am truly indebted to Mrs.Stephanie! I recently buried my mother two weeks ago and she helped me during this difficult time that I had to face! She guided me through the whole entire process of laying my mom to rest and never left my side! She is very committed, compassionate and very understanding of what families go through during this difficult time.I am the ONLY child my mom has and had to endure this journey alone! I never felt more lost. Stephanie listened to my thoughts and concerns, then executed a plan! I m truly pleased with Mrs.Stephanie and Cook-Walden Services. Even though my mother has been laid to rest, she still takes the time out of her busy schedule to call and check up on my family and I ! She takes the time out to monitor my mother s grave and takes care of anything she feels is out of place! She is a phenomenal woman with a heart of gold!

Date: 7 months ago

Review №58

Rating: 5

We have been working with Nate for a few months so far and he has been nothing short of amazing! He helped us design a beautiful headstone/memorial for our daughter and goes above and beyond to say hi to her and check on her grave the times we re not able to make it out to her. Nate s communication is on point, he also helped my parents obtain the two burial plots next to my daughter and that meant a lot to our family.

Date: 8 months ago

Review №59

Rating: 5

First, let me start by saying that Joseph is the most amazing funeral director EVER! That man is the epitome of professionalism. He is perfection from the way he presents, to how he manages your loved one s care and service. My grandmother would ve been so proud of how she looked and the manner in which her service was conducted. She got everything she wanted. I couldn t have asked for anyone better. It s hard to impress me but Joseph did it. I had no criticism of his work, whatsoever. He has, truly, earned my respect and admiration. I did have a little trouble on the cemetery side but Nate helped me to fix things that happened before he was employed here. He joined the team after my grandmother s service. I really appreciated his help sorting everything out. He did a better job than I could ve ever imagined. I m beyond grateful. He s highly intelligent, well connected and does an amazing job doing what s best for you and your family. Not to mention, he has a spectacular personality! You can t help but love the guy. I m working with him now to continue planning for other relatives, including myself. There s no doubt in my mind that I m in good hands and my wishes will be honored. Together, these two are the ultimate dream team. If you re on the fence about who to do business with and choose for your loved one s service, look no further. I can guarantee, you re not going to find better.

Date: 8 months ago

Review №60

Rating: 5

I am very grateful for the great support of Stephenie Cantu, she really knows how to do her job and the best thing is that she has the patience, attitude, availability, attention, tact, dedication, kindness, to be able to help in these difficult times we are going through, When we lose a loved one, thank you for the support you gave us, you treated us with excellence and in our own Spanish language, thank you very much 100% recommended,

Date: 8 months ago

Review №61

Rating: 5

Thanks to Stephanie Cantu for her service completely in Spanish, she was very kind and patient with a lot of experience, answering all our questions and supporting us in the process during such difficult times.

Date: 8 months ago

Review №62

Rating: 5

Excellent in difficult times it is very good to find people like Stefany, an excellent person who helped us in everything, always available and especially in our language, thank you very much.

Date: 8 months ago

Review №63

Rating: 5

I recently loss my father and decided to have Cook-Walden Funeral Home handle his services. My family worked closely with Stephanie and she was incredible with fulfilling everything that my family wanted and more which turned out to be an incredible funeral service. Stephanie made a great effort to focus on the details that made up who my father was and exemplified them throughout the funeral service from his burial plot to his spectacular vault. I couldn t be more pleased by the way my father was laid to rest. Although my father s funeral service was overall outstanding, there were some issues that I experienced leading up to his funeral. Two days before his funeral I stopped by the funeral home and noticed my father s picture nor his gravesite service were mentioned on the welcoming screen unlike the rest of the funeral home s clients. To be honest, this was quite disappointing since my father s funeral is less than two days away and my family has worked their hardest in fulfilling all that has been requested from the funeral home financially to give my Dad an honorable service. We were told numerous times from staff that it would be updated but did not see a change until the day before which is greatly saddening and unsatisfactory.

Date: 8 months ago

Review №64

Rating: 5

Cook-Walden funeral homes are definitely one of the best in the business. The staff honored my father in the best way by being considerate and understanding of my familys needs. The funeral service and burial was carried out beautifully and was even more than we imagined it would be. One of the staff members that helped my family out so much throughout this difficult process was Stephanie Cantu. She was very understanding and patient with us even during hard conversations. You can tell Stephanie really cares about her clients and considers theyre feelings by the way she speaks to them. Stephanie is a hard worker and goes above and beyond to honor the familys loved ones. -Kendra Eluemuno

Date: 8 months ago

Review №65

Rating: 5

The Cook Walden staff during our time of bereavement were exceptionally warm, understanding, and very passionate towards our feels in helping us get the arrangements needed in a timely manner. The person I was most impressed with was Stephanie Cantu. She was the most wonderful to work with. Her expertise really helped us to know the step by step process/details on what was going to happen. This brought comfort to our family in a special way. Stephanie also sold us three property spaces after the funeral. She made us think about how important it was for me and my daughters to do prearrangements. Please share this review with Stephanie, her professionalism and knowledge of the process gave us relief of anxiety and comfort us all. Thank you Stephanie, may God continue to bless you with such a humble spirit and skills that will help many families in the future. Debbie Carter

Date: 8 months ago

Review №66

Rating: 5

Pre planned my father s funeral and Stephanie was a real big help. She took her time and guided me through the process. We had a very nice chat and I appreciate the kindness and compassion of Capital Parks Funeral home to take care of my loved one.

Date: 8 months ago

Review №67

Rating: 5

Everyone was kind and helpful . They wanted to give Kathy and me the service she wanted.

Date: 8 months ago

Review №68

Rating: 5

Very compassionate but professional care.

Date: 8 months ago

Review №69

Rating: 5

First things first - Nate was empathetic and respectful from the moment my mom and I walked in and throughout the several visits this process takes. For anyone else who has been through this before, you know that this is rarely the case. Somehow the folks that work at the cemetery and funeral services see this as a job and dont realize that this is the worst day in our lives. But Nate got it and he treated us accordingly. Nate was also prepared. When Mom and I walked into the room, he had the printed contracts, deeds, etc. He was familiar with our familys details and how he could best help us. Again, those who have been through this before will know how VERY rare that is. Lastly, I will bring up Nates thoroughness to help us understand our options and decide on the best option for our family. He did not pressure us or make us feel uncomfortable, he simply laid out the options and let my mom and I decide. Another rare trait in this industry. I HIGHLY RECOMMEND Nate at Cook-Walden Capital Parks, and I know you will too. Amanda Robertson

Date: 9 months ago

Review №70

Rating: 5

Cook Walden did an excellent job been there for us when we loss our beloved mother. They took the time to meet our needs and comforted us, they gave us support until the end and even check up on us after to make sure we were all okay. Thanks to the staff that was involved in making our pain easier, special thanks to Jeffery, Brooke and Tia. The family of Dorothy Brown

Date: 9 months ago

Review №71

Rating: 1

Date: 9 months ago

Review №72

Rating: 2

Edit: After seeing the review below someone from Dignity contacted me, traveled to the location where I had a problem and investigated what went on. The person from Dignity (Kyle) was professional, helpful, and did get the issue resolved. However, the location never closed the loop with me and did not apologize either to me or to the widow involved. This is the only Dignity location I have had a problem with, and even after this issue was resolved I would still be very apprehensive to use this location. Orignial Review: They charge you for things and pocket the money. They charged a widow for an officiant s fee. Never paid the officiant. Never refunded the widow. Never responded to the officiant s multiple calls calling for them to refund the widow. Beware.

Date: 9 months ago

Review №73

Rating: 5

10 out of 5! We were blessed to have such wonderful team members at Cook Walden who helped support us during the funeral of a recent loved one. We spoke to a few throughout the experience but Tracy and Kazia were our main point of contact for the pre and onsite funeral logistics. This was our first experience with a loved ones death and they truly made the funeral process seamless and relaxing. We were able to be present during the funeral, without having to think of anything. The workers and extra support from the gentleman who we often saw at the front door welcoming guests in the building were with us onsite and supported us with taking our flower arrangements to the site and didnt rush us through any step or process. This doesnt truly reflect the incredible experience we had but hopefully it allows others to read about how incredible the team is and how accommodating everyone is at this cemetery location! THANK YOU ALL.

Date: 10 months ago

Review №74

Rating: 5

They were so helpful! The table set up was perfect! It was beautiful.

Date: 10 months ago

Review №75

Rating: 5

Staff at cook Walden were very caring and helpful. I would recommend cook Walden. They have beautiful areas for veterans. As well as ceremonies for Our veterans yearly.. I was so pleased with how they celebrate our veterans. I would give them 5 stars.

Date: 11 months ago

Review №76

Rating: 5

I can honestly say that the ladies that took care of our needs were wonderful, caring people. I would recommend Cook Walden to friends and family.

Date: 11 months ago

Review №77

Rating: 1

Never bury your loved one here. They do not care about you or your family member. The man who gave us a tour of the grounds brought us to the children s section where families had left tokens of their love and memories; he apologized for this and stated how tacky it looked mentioning he would be having the ground keeper remove it soon. Not to mention my mother was left a message by Cook Walden stating that someone offered to help us pay for the headstone of my little brother. When we arrived and asked for details on this matter we were told the sticky note with the information on it had been lost. We never found out who this beautiful person was nor did we receive the help. Everytime we stepped foot in their building we felt nothing but cold unempathetic interactions as they were mostly interested in finding how much you were willing to spend

Date: 11 months ago

Review №78

Rating: 5

Kazia Kelone is the best, she helped our family make arrangements for my mother and we had no idea the decisions that needed to be made but she walked us thru every step. The entire staff was friendly every time we went thru the doors and they did an amazing job with services. Many friends and family commented on how beautiful everything was and every detail was thought of and made possible. Highly recommend the Cook Walden Capital Parks in Pflugerville,Tx.

Date: a year ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 1

This company is horrible to deal with. I bought burial lots and other services for my parents through Minh Anh in March 2023, the sales person. She signed a bench contract without my consent and Ive been getting bills every month. I have tried calling the billing department who kept telling me the account needs to be closed by Cook-Walden. When trying to call Minh Anh to close the account, she never responded to calls or texts because she had made her commission. What a terrible human being who cares nothing for anyone once she made the sales. I tried calling Cook-Walden funeral home directly that the sales contract was never signed or agreed by me, and the contract needs to be closed because I keep getting bills and every time, someone says they will bring the problem up to someone else and then nothing is done. My parents in law also bought burial lots package and their credit card kept getting charged random amounts with no explanations. They have spent hours trying to resolve their issues with no solutions, no refunds, and not a single person at Cook-Walden helped or resolve their problems. Their credit card was charged incorrectly which amounted to thousands of dollars, and there is not a single person who could help. We regret purchasing the burial lots at Cook-Walden, regret meeting Minh Anh who never responded to our calls or texts to try to resolve the issues. This company needs to be sued and Minh Anh needs to be fired, never to work in sales again. Im leaving this review so others take my experience and my parents in law experience to decide NOT to use Cook-Walden or Minh Anh for any funeral services. Its been nothing but headaches and stress and loss of money with this company. Do Not use Cook-Walden for your loved ones funeral needs.

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

The staff is friendly and kind. Very detailed to make sure everything was taken care of for the visitation and funeral. They are very nice and hugged us as we left the end of the service. Best funeral I ever attended.

Date: a year ago

Review №83

Rating: 1

PLEASE BE AWARE THAT NO ONE TAKES ACCOUNTABILITY FOR DELAYS. I wish I could give ZERO Stars. It took them over a year to finish my mom s grave ledger and when it arrived it was not done correctly and the picture was wrong. I wish they had informed us that their vendors are in CHINA. I would have never went through Cook Walden- Dignity Memorial had I known they don t make grave ledgers and head stones in the USA. There was no clear communication and kept changing the estimated time of delivery. I dealt with Sindy and Frazier and these people keep blaming their foreign vendors instead of taking accountability on themselves. The GM never followed up with me even after I told Frazier to have him call me. These people are horrible and I wish no one has to go through what my family and I went through. This whole process was horrible and they take full money upfront but they can t deliver on time. Very unprofessional people. Please BE AWARE THAT THESE PEOPLE DON T CARE ABOUT THE DECEASED AND THEIR FAMILY AND USE VENDORS FROM CHINA TO MAKE GRAVE LEDGERS AND HEADSTONES.

Date: a year ago

Review №84

Rating: 5

I didn t ever expect to write a review on a funeral home, but Cook-Walden/Capital Parks Funeral Home in Pflugerville did a remarkable job helping our family through the final arrangements for our loved one. Brandy helped us make selections, coordinated our services, and helped with numerous tasks such as helping to write the obituary and implementing special requests. Our family member was a lifelong Dallas Cowboys fan. Brandy arranged to paint the vault the right color of blue and put a silver star on the lid. That brought smiles to all the faces of family and friends. Though we didn t request it, I also noticed she used cowboy colors on the table to display photos. Her attention to all details made a tough day very special. I want to thank all the folks at Cook-Walden/Capital Parks Funeral Home for making a difficult day a little easier.

Date: a year ago

Review №85

Rating: 5

They were very attentive to any question I had. Quick to listen to what you wanted in regard for your love one.

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Extremely courteous, went above and beyond to help with this difficult time in our lives. I would recommend Cook Walden to everyone that I know who needs this type of assistance. Thank you again so very much. Rick

Date: a year ago

Review №88

Rating: 5

Our family has used Cook-Walden for my mother-in-law, father-in-law, and my father. Brandy Copeland was our contact for all 3. She does an outstanding job and made the process seamless. You hear horror stories about the funeral homes. Brandy Copeland will change your mind. She is warm and caring. Not pushy at all. Makes sure to provide you exactly what you need. Organized and extremely responsive. Excellent experience. Thank You - Brandy!

Date: a year ago

Review №89

Rating: 5

We had nothing but a good experience with Stephanie C. She was very professional and helped us with every little detail. Whenever I needed assistance she was a phone call away. I will definitely use Cook Walden again for our funeral needs. Thank you again Stephanie C.

Date: a year ago

Review №90

Rating: 5

I cant say enough good things about how helpful Kelsey Volkert, Jeff Alvey, Rick Davis, and Helen Fortin were through the process of planning my brothers service. The kindness and compassion shown to our family in such a difficult time is something we will be eternally grateful for.

Date: a year ago

Review №91

Rating: 5

The service given at Capital Parks Funeral Home was amazing. Such dedicated and caring people. Knowing someone is there for you, helping and guiding you makes a difficult time bearable.

Date: a year ago

Review №92

Rating: 5

Joseph Brewer was so supportive and understanding He took great care of my family member and I would definitely use him again good job

Date: a year ago

Review №93

Rating: 1

These pictures were taken today (6/14/23) at 7:16 pm at the Cook-Walden Memorial Hill Cemetery (Good Shepherd area) My mother mentioned that she was concerned about her Safety because of the OVERGROWN Oriental Arborvitae. She mentioned that she has seen homeless people sleeping and hanging out there. She mentioned that she has expressed her concern to the front office and that they have reassured her over and over that it is on their to-do list. Its been over a year since she first went to the office to express her concern and nothing has been done. This concerned me and should concern anyone that has family in this area. As we were leaving we noticed a homeless person ride up in their bike towards the back area. I also noticed beer cans scattered around the Good Shepard statue which seemed to be very disrespectful. I know that this area is sold out. And it may not be a big concern for this funeral home. But families and the people that have been laid to rest in this area still deserve Respect!

Date: a year ago

Review №94

Rating: 5

Thank you to Stephanie Cantu for helping our family with the difficult task in selecting our father in law s final resting place. My husband and I only got to meet her once but in the one instance, she answered all our questions and did not hesitate to give us a tour of the plots she had discussed with my brother and sister in law previously, even though she was the only one able to. She answered any calls and emails promptly and took the time to explain the process and fees to us. Thank you again for helping our family.

Date: a year ago

Review №95

Rating: 5

They were extremely helpful getting everything in motion. From picking a plot to services. Everyone that attended the funeral service said that my mom wouldve said it was perfect. Extremely pleased with Rachael and Kelsey, they went above and beyond, Exceeding my expectations.

Date: a year ago

Review №96

Rating: 1

I would not recommend this place. Poor communication and lack of accountability. I was offered nothing in regards to the quality of service I experienced. They leave you with the too bad so sad feeling.

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Great place , I definitely recommend!

Date: a year ago

Review №99

Rating: 5

All of our needs were met with an exceptional level of care and attention to detail. I felt like Brandy was a one-of-a-kind funeral director. Her caring demeanor and empathy was definitely noticed. Also, everything we mentioned that we wanted for our loved ones service was set forth with great care and detail. She knew our vision exactly. The flower arrangement, that we gave very little info for, was one of the most gorgeous arrangements I have ever seen. We walked into the chapel for the first time and were in tears or how perfect it was and she made our visions come to life. From the decor, to the memorial video, and the pictures set out, it was better than we could have imagined. Friends and family said it was the most beautiful, unique service/memorial they d ever seen. Thank you so much Brandy, and Cook-Walden. It was beyond special. Words can t express how thankful we are for you.

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 5

Provided excellent service and care for my grandmothers passing.

Date: a year ago

Review №102

Rating: 5

Kelsey, Rachel, the funeral director who helped us on the weekend, the drivers and everyone else involved (please forgive me as I forgot their names) are a team that feels more like an extended family that takes you under their wing and make these hard times less unbearable. Thank you very much to all of you.

Date: a year ago

Review №103

Rating: 5

My call to the funeral home was answered and was followed through. The staff was caring and helpful. They made me comfortable and worked with me. They explained everything to my satisfaction. No pressure, even talking about the money even though we have no insurance, but all went well. I highly recommend their service to all that needs it

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Extremely professional. Very caring staff. All cost explained in detailed.

Date: a year ago

Review №108

Rating: 5

Im very pleased with the service of your company will highly recommend

Date: a year ago

Review №109

Rating: 5

It has been a difficult last few months for our family. However, Ms. Minh Anh (funeral coordinator) and the funeral director at Cook-Walden ensured that both my aunt and uncle (unrelated) had a beautiful and respectful service. Ms. Minh Anh was incredibly knowledgeable about Buddhist funeral customs and fluent in English and Vietnamese, which was comforting for both older Vietnamese speaking relatives and younger English speaking relatives. My mom was grateful that Ms. Minh Anh walked her through everything step by step and was reliable, communicative, and accessible from beginning to end whenever there were concerns. She also assisted with preparing decor and furniture for the Buddhist funeral. Since our family had to leave to go to the temple after the casket lowering, we could not see the grave being covered with soil/grass turf. For this reason, we were super touched that Ms. Minh Anh sent us a photo afterward of the covered grave site to our family members so that they were updated and reassured. Ms. Minh Anh shared that she wanted to help other families with the funeral process after her dad passed. This was evident in the thought and care she put into the funeral service, and we are forever grateful for her, the funeral director, and Cook-Walden.

Date: a year ago

Review №110

Rating: 5

This is very much long overdue but we received a great service by Joe here at Cook Walden In November of 21 , when my dad was cremated by another place and they did such a bad job at working with us to get his Urn we ordered, then told us it was our fault for not calling when we actually had a lot over weeks or months and they kept ignoring us. We came to Cook Walden to finally put my dad in a proper Urn and in his final resting place on grounds and Joe helped us immensely with everything. We had a great funeral for him here and everything was done easily. Highly recommend out of an unfortunate circumstance, the last thing that you should have to deal with is poor service like I did at the other place we went to. Thank you a lot Joe and very sorry for the late review!

Date: a year ago

Review №111

Rating: 5

Service excellent! Special thanks to Ms Minh Anh, she s a very nice person, helping my sister funeral a lot

Date: a year ago

Review №112

Rating: 5

Everything was performed with dignity for our deceased friend, Marsha.

Date: a year ago

Review №113

Rating: 5

My son, who was 22, passed away unexpectedly. I was overwhelmed with grief and the thought of planning a funeral service was the last thing I wanted to do. From the day we inquired about their services to the day we picked up the death certificate, Brandy made me feel so special. She created the most beautiful service for my son. We were able to honor him and celebrate his life in a way I never imagined. The entire process was seamless. It was beautiful. She held my hand the entire time and as a mother, grieving the loss of her son, this meant the world to me. I cannot even begin to express the gratitude I have for her and Cook-Walden. I am so glad I chose them for my son s service. The greatest loss I have ever experienced in life is losing my child. Brandy was empathetic, compassionate, loving, caring she made me feel that my son was just as important to her as he was to me and that speaks volumes. Thank you, Cook-Walden, for the love and care you gave to my precious son on that very important day. Thank you, Brandy, for being you. You are an absolute angel. We are forever grateful. <3

Date: a year ago

Review №114

Rating: 5

My nice funeral and nice staff.

Date: a year ago

Review №115

Rating: 5

A big Kudos to Karin Abbott...She was very courteous and very patient helping me with my arrangements. She investigated my issue, gave me options and helped solve the issue. For me Ms. Abbott was a Godsend.I feel she went way beyond what she had to do. Thank you so much,I feel like were family now. Rick Armontrout

Date: a year ago

Review №116

Rating: 5

I can t imagine how I could have go through this difficult time without them. Helen Song who is a pre-funeral arrangement manager was very helpful and professional and she did her best to help me find the right service for me. And Kelsey who helped me after my mother passed away, was very kind and fulfilled all my needs. I really appreciate for their kindness and services.

Date: a year ago

Review №117

Rating: 5

Kazia and her team here at Cook Walden have been amazing and compassionate to my family since the moment we walked in for our appointment. Never once did I feel like they were trying to take advantage of us or prey on us during a weak time. We told them exactly what we did/did not want. Nothing was pushed on us and we were able to have full control over our loved ones service. They called and reminded us of upcoming deadlines if we forgot something and answered all messages and calls in a very timely manner. I want to thank Kazia personally for her compassion and caring, She truly made our experience as best as it could be given the circumstances. She is a true Gem and has a heart of gold, You can tell she has a passion for what she does. 10/10 would recommend.

Date: a year ago

Review №118

Rating: 5

Kazia went above and beyond with accommodation to care in my son and care of myself and my family during this entire process. The entire team that helped with our son has been amazing since day one. Myself and family NEVER felt like we were just another client or felt like it was fake/forced or felt rushed even though there is a timeline things needed to be finalized by. Celebration of Life team was able to decorate and deliver without anything from us to help, seeing as how we had none of our son s belongings, to make it as personable as possible. As horrible as it was to even have to make these arrangements for my only son, it was tremendous relief with decision making and just overall care and support provided to myself and my family. It was a beautiful service area and they took wonderful care of my son and an as good of an experience one could ask for during a time of loss like this.

Date: a year ago

Review №119

Rating: 5

Both my parents are buried here and Cook-Walden/Capital Park took care of everything. They were always very courteous and caring during a real tough time in my life.

Date: a year ago

Review №120

Rating: 5

Very good company for a tough life event.

Date: a year ago

Review №121

Rating: 5

The funeral director Keisha very considerate and very professional and understanding the facility itself was awesome and they had a lot of information to share to make sure you can make the right decision The Best of you.

Date: a year ago

Review №122

Rating: 5

This is the third time I have used Cook Walden / Capital Parks. As always, they were very professional and sympathetic. The facility is clean, aesthetically pleasing with a calm, soothing atmosphere. Staff is professionally dressed, well spoken, and helpful. There was very little wait time. The arrangements for my sister were easy to make with their guidance and expertise. I would very highly recommend this place.

Date: a year ago

Review №123

Rating: 5

It is my pleasure to recognize and extend our sincere appreciation to Ms. Anh Tran for a wonderful job with your company. Ms. Tran was our Family Service Advisor for our Mothers funeral. This is our second funerals at Cook Walden. Ms. Tran was kind, caring and trustworthy. She managed her case load with unseen efficiency and with kindness and paid attention to details. Ms. Tran provided daily updates on our Mothers funeral arrangements and assisted us with all aspects of the funeral processes from pictures modification, Obituary, the foods served at the Wake, and etc.... Above all, Ms. Tran is compassionate individual with a passion to help families during the very difficult times. She has truly been a Godsend for our family. She was of the utmost professional in all of her kind and great assistance.

Date: a year ago

Review №124

Rating: 5

Brandy was our liason. 5-STAR+++ Professional, organized, compassionate, encouraging, listened beyond our responses and requests, went above and beyond. Thank you Brandy for caring for our mommy as if she were your own. The Kelly family (and Palmas)

Date: a year ago

Review №125

Rating: 5

Very loving and caring people here!

Date: a year ago

Review №126

Rating: 5

I would sincerely like to thank Kazia Kelone & Joseph Junger, and the staff at Cook-Walden Capital Parks Funeral Home for the service, and burial of my dear loving queen my wife Kristen Martinez. Everything was so welcoming, beautiful, and comforting for all of our family/guests. I am beyond speechless of how wonderful everything came together. How attentive Kazia and the staff were to our every needs. Also the gratitude I have for helping me arrange such a beautiful service with horse and carriage to the gravesite. Thank you, and blessings to Cook-Walden Capital Parks Funeral Home.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

The staff took their time with us and were very sensitive to our feelings and worked hard to ensure that our needs and wishes were met. Thank you for all you did!

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 5

This facility was excellent, people were very consoling an professional about my husbands burial, I would highly recommend this place for family or anyones loveone to be taken care of properly,

Date: 2 years ago

Review №132

Rating: 5

Date: 2 years ago

Review №133

Rating: 1

Beware of this cemetery! They use to be Austins best! No more. Its now unkept. Looks horrible. Sad I buried my parents there.

Date: 2 years ago

Review №134

Rating: 5

Date: 2 years ago

Review №135

Rating: 5

Date: 2 years ago

Review №136

Rating: 5

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 5

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 1

Edit for 8/23/22: This funeral place maybe nice looking but staff waste your time. I was asking about headstone for my mom, was told to send them quote to see if they can match. Sent this email out to them and never got an reply. Then recently, sent again and didnt get a response till 2 months later & this only due to my dad making payment for his plot & asked Ernest about it. If it wasnt brought up, they would never reach out. We were told they would give us a deal. Well we all wasted our time to go there, only for then to tell us they cant give us a deal. If I could re-bury my mom somewhere else, due to hassle, stress & poor experience. I would in a heartbeat. This place is trash or at least trash to me & my family. Edit Update: Another issue we came upon. My mother was never given a temporary name plate. I brought this up to them, when they finally put one out for her, 2 months later, they put my name on name plate instead of my mothers. Even though this place has a nice cemetery, the professionalism is disappointing. They showed us, all they care about is getting our money and not respect to us or mom. As much as I love where my mom is at and how well kept cemetery is. This Funeral Home was terrible. The overall experience and interaction with director, felt like we didnt matter. Then on top of that, the constant stress they kept putting us through for weeks, due to their own unprofessionalism and mistakes. They had everything they needed to complete process for my moms burial/funeral but kept on making mistakes on trying to process it through another insurance that we never mentioned to them. So for over 2 weeks, we kept on getting calls on this, when we kept on telling them, We are NOT going through that insurance. We are going through my dads job and every 2-3days wed get a call for same thing, them screwing up. That one day, the director called and was basically trying to force me to sign papers we did not need to sign. I told him no, that Ill figure it out. It took me less than 15 minutes, to call insurance company and talk to them, in which they told me that No One from any funeral home had contacted them for claim number. So I called back to Cook-Walden and gave then instructions on what to do. So in the end, what they were suppose to handle, I end up figuring out for them. Everything on out end was correct but they kept screwing up. What makes me even more upset, is cause of their own mistakes on not properly contacting insurance company. They try to make it like it was us for reason they werent getting paid. And cause of that, for a week or a bit more, they left my moms grave site unattended too, with old decaying flowers. Once I figured it all out, the next day, they surprisingly had our death certificates and my moms grave site was fixed up. They disrespected my mom cause they did not know how to do anything. I will be contacting corporate for the stress they put us through while in midst of my mother just passing away, planning funeral & after we buried her.

Date: 2 years ago

Review №141

Rating: 5

From the moment we first walked into Cook-Walden we were met with the kindest and most compassionate people. Losing a loved one is so emotionally draining and at times you feel as if you are in a fog. The staff at Cook-Walden understands and really help making final arrangements much more bearable and simple. We mostly worked with Brandy and she was amazing. I highly recommend Cook-Walden.

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 1

I only have experience with the cemetery, not the funeral home itself. Both of my parents as well as my stepfather are buried at Capital Parks. Both my father and my stepfather were buried in the wrong spaces; my father in 1991 and my stepfather in 2018. The cemetery took care of moving them to the correct spaces both times, but it shouldn t have happened at all and the cemetery staff should be grateful that my family has a sense of humor about these things. Also, the date of death on my stepdad s marker was incorrect. Again, it was taken care of but shouldn t have happened at all. I m not sure how often these mistakes happen, or why they happen, but I can t recommend this particular cemetery because of these issues.

Date: 2 years ago

Review №144

Rating: 4

Date: 2 years ago

Review №145

Rating: 5

My granny and baby girl are both buried here. I trust Cook-Walden. They are genuine and truly seemed to care about my family needs

Date: 2 years ago

Review №146

Rating: 3

It s been 9 years since I visited the grounds at Cooke-Walden in Pflugerville. I ve been visiting there since 1994 to pay my respects to my friend, grandparents and aunt. I will say when I visited today after being gone for 9 years, I was shocked how the grounds look unkept, the once beautiful tall shrubs that lined the graves were now small, very thin and not trimmed at all. A lot of the graves had very old and faded flowers. Most of the grass was so dried that it hurt walking in sandals. Large broken tree branches were laying on the grounds. Not sure what is going on, but it definitely seems like there is a lack of care taking.

Date: 2 years ago

Review №147

Rating: 1

Despite being the father of my deceased son. The staff failed to include me in the arrangements made by my ex-wife. I was given a few minutes to see my sons body but actually it felt like I and my family went to identify a body. He was not prepared in any way a white bag covered with a white sheet in a metal gurney. Despite asking their staff that i wanted to be included in the funeral arrangements that did not occurred and it was just lies by the staff ( Ashley and Brandie ). My son is gone but i had wished that this funeral home had more ethical foundation. I was the father and never agreed to the arrangements made to include the cremation..

Date: 2 years ago

Review №148

Rating: 5

Stephanie Cantu of Cook-Walden and I made a connection. Stephanie carefully went through the files from 30+ years ago, stepping me through the process and explaining everything in laymans terms. Much appreciated.

Date: 2 years ago

Review №149

Rating: 1

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 5

Date: 2 years ago

Review №152

Rating: 4

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 5

prifessionalpro

Date: 2 years ago

Review №155

Rating: 3

Date: 2 years ago

Review №156

Rating: 5

Date: 2 years ago

Review №157

Rating: 5

Date: 2 years ago

Review №158

Rating: 5

They went above what we expected in their services. I would highly recommend this place to those in need.

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 5

My family went through a massive loss and this funeral home took great care in us and made sure to accommodate for the amount of people that came to our service. Even though our service ended, they let us and all of our guests stay in the main area for as long as we wanted. Reasonably priced and even though we didnt have it they provided an urn for the funeral. I highly recommend this funeral home because of their friendliness and their helpfulness.

Date: 2 years ago

Review №161

Rating: 5

My family are all buried here. This is a caring place, very respectful in a time of grief and really have helped pull things together beautifully each time.

Date: 2 years ago

Review №162

Rating: 4

Date: 2 years ago

Review №163

Rating: 5

Recently I decided to start the planning of my services. Helen Song Fortin has been a great help during the entire process. I was completely lost in what to do and how to go about it. She was very patient and understanding. She took her time explaining my different options. I never felt rushed or pressured at making my decisions. She was wonderful to work with.

Date: 2 years ago

Review №164

Rating: 5

My family and I felt very taken care of and my beloved son was in good hands. In one of the most difficult times, we were put at ease and could just be there to remember my son. The staff was very sympathetic and took care of everything.

Date: 2 years ago

Review №165

Rating: 5

Kelsey Volkert was our families saving Grace during the unexpected and devastating loss of our daughter Jaylynn. Kelsey was kind, professional, tender and undeniably most understanding. She listened to all the desires of our hearts and our daughter s service was Beautiful

Date: 2 years ago

Review №166

Rating: 5

Me and my daughters lost a very big family member recently. I got informations from someone about Cook-Walden Capital parks and Helen Song Fortin. Helen was so kind and helpful to prepare for our funeral service. Everytime I contacted her, she was so kind and gave me detailed informations. It was a fortune to see her in Austin before my familiys saddness. Also Cook-walden service was very nice. The Funeral director Kesley was all kind and did their best to console us doing their services. She gave the proper options for my family and tried to do work for us very quickly. I am still very thankful for their memorial services and dedicated minds

Date: 2 years ago

Review №167

Rating: 5

excellent service

Date: 2 years ago

Review №168

Rating: 5

Date: 2 years ago

Review №169

Rating: 5

I would like to sincerely thank the staff at Cook-Walden/Capital Parks Funeral Home. We have now held two memorial services for both parents under a year at the Capital Parks Funeral Home in Pflugerville. The entire staff helped tremendously with both memorial services. They were all very compassionate, informative, professional and respectful throughout the whole process. We are so grateful to Helen Song Fortin for helping our family so much from the very beginning when we were pre-planning both funerals and making sure we fully understood all plans and options during the planning stages. She then made sure everything went according to our plans and all details were taken care of for both memorial services. Shannon Elliott was also present for both memorial services and made sure everything went smoothly from start to finish. We were definitely in good hands and we are so thankful for all the support we received.

Date: 2 years ago

Review №170

Rating: 5

Funeral Director Kelsey V handled all of our needs quickly and respectfully. She was a calming influence during a difficult time for our family. Thank you, LDB

Date: 2 years ago

Review №171

Rating: 3

My parents are buried here. I am disappointed in the upkeep of the grounds. They mow but they dont edge well at all. Theres weeds in between the grave sites. I will bring my own weed eater the next time I visit.

Date: 2 years ago

Review №172

Rating: 5

Our journey began in San Antonio. The staff in SA was professional, kind, caring, and respectful of my husband. This continued with the staff in Austin. Everyone was professional, friendly and caring. Questions were answered quick and complete. Thank you for the respect you showed our family during this journey. Thank you Jim for your assistance. Our drivers were also amazing and friendly.

Date: 2 years ago

Review №173

Rating: 5

We lost both of our parents last month, and Cook-Walden, especially our funeral director, Shannon, did a wonderful job supporting our family through the viewing and the funeral service. At all times, we felt that our parents were given the utmost respect and dignity, and that the staff at Cook-Walden did a great job of navigating last minute demands from church and extended family. They also helped us with arranging the photo memorial and the live streaming services so that family and friends around the world could participate.

Date: 2 years ago

Review №174

Rating: 5

My husbands memorial service went very well and the staff (Shannon, in particular) were professional and kept us well-informed. I recommend that everyone take care of pre-arrangements so that your family doesnt need to bear that burden during their time of grief. I am very happy that is what we did in 2013. It certainly equated to a non-stressful time at the time of my husbands death and memorial services.

Date: 3 years ago

Review №175

Rating: 5

Date: 3 years ago

Review №176

Rating: 5

I just wanted to give a big Praise and kudos to Anh Tran, She went above and beyond her expectations, when dealing with my family when we lost my little brother. From beginning to end she continued to show such grace, love and gratitude when working with us. She put herself in our shoes, and did not see work but seen a family who were mourning, and acted as a family mbr in the time of need. And for that I love her greatly for it. I will always see her as family in my eyes and recommend anyone to her. Thank you so much Anh you were more than awesome! Woman, an may God continue to bless you for your awesome work.

Date: 3 years ago

Review №177

Rating: 5

Everyone at Cook-Walden/Capital Parks was extremely caring, friendly and efficient. Their services were professional and they catered to our everyone need and desire without questions. I could not recommend them more highly.

Date: 3 years ago

Review №178

Rating: 5

Perry and his team were amazing! Everything was set up and ready for us. They assisted us every step of the way.

Date: 3 years ago

Review №179

Rating: 5

I am so grateful for Cook-Walden stepping up to the plate at the time our family needed them the most. I was so comfortable working with Shannon Elliott and Jim Panzarino. They were beyond patient with me when hard decisions had to be made. Jim kept in constant communication with me in the most discreet way during the services and throughout the funeral. My mom was in the Air Force and Jim honored her by wearing a blue suit and his own Air Force pin.

Date: 3 years ago

Review №180

Rating: 5

Our experience with Cook-Walden was great! Specifically, Brandy Copeland made the whole experience easygoing. Brandy was so gracious, professional yet friendly and knowledgeable. We would highly recommend Brandy as well as Cook-Walden.

Date: 3 years ago

Review №181

Rating: 5

Date: 3 years ago

Review №182

Rating: 4

Date: 3 years ago

Review №183

Rating: 5

Date: 3 years ago

Review №184

Rating: 4

Nice place. Several relatives buried here. The headstones werent kept up nicely. There were ground sunk in areas, ant piles and the gravesite was just not as well kept up as I thought it should be.

Date: 3 years ago

Review №185

Rating: 5

Anh and Jim were wonderful. They took care of all details and answered all questions in a timely manner. The service was beautiful and appreciated all of the kindness.

Date: 3 years ago

Review №186

Rating: 5

Went to visit my late husbands grave site today and found his tomb stone had sunken due to the heavy rains. Joseph Junger was assigned to help with my problem. He totally took charge and had the workers dig out, clean and level the stone. Perfect cutomer service.

Date: 3 years ago

Review №187

Rating: 5

Thank you for caring from Dignity Memorial to my family at my fathers funeral, and special Mrs. Anh Tran take care of me like her family.None

Date: 3 years ago

Review №188

Rating: 5

Date: 3 years ago

Review №189

Rating: 5

At the worst moment of our family! We had received a great support from all staffs, especially from Minh Anh who worked really hard to find what we wanted and helped to connect what needed to ease our matters. Our family greatly appreciated all of you for everything that you all have done in helping us!

Date: 3 years ago

Review №190

Rating: 5

I received excellent service from Loni when my husband passed in January. She assisted me in getting things set up to get him interred at Ft Sam Houston on April 29th. Yesterday, 5/4/21; I met with Perry and Loni to preplan my funeral. They were both so helpful and explained everything I had questions on. I did not want my sons to have to make these decisions. I can only say thank you for the assistance and care of both Loni and Perry. Their assistance has been invaluable to me. Sincerely, Karon Nichols

Date: 3 years ago

Review №191

Rating: 5

My father was buried 15 months ago , and I just lost my husband a month ago. Cook Walden did both of them I would highly recommend them they help you with every detail, help to keep cost down too. The staff is always so helpful. Tena Tipps from Georgetown was so caring ,helping I was at hardship mentally about my husband death he was only 49! She was so gentle and understanding through the whole funeral and after

Date: 3 years ago

Review №192

Rating: 5

Both Albert Rocha and Jeff Alvey were extremely thoughtful, caring, knowledgeable, and patience with us. They were very accommodating and helped to make our Mother s interment service memorable. . Thank you both!

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 5

Date: 3 years ago

Review №195

Rating: 5

Anh Tran is a VERY EXCELLENT planner, attention to details, patiently, listen to clients desire and wants, go beyond clients expectations, and offer several options, NO PRESSURE selling. I have referred her to several of my friends. Cook-Walden has very professional staffs that I deal with in the pass. My Moms buried service went smoothly. Thanks for having my family especially Anh.

Date: 3 years ago

Review №196

Rating: 5

Date: 3 years ago

Review №197

Rating: 5

Anh Tran was very professional, caring, informative, helpful and personable. She made sure I had my voice and helped me with decisions, but, allowing me to make my own choices, she listened to what I wanted. Based on my experience, she is an asset to Cook-Walden. I have had lots of opportunities to plan services with yall, so Ive dealt with multiple planners and all of your staff over all these years is exceptional. Thank you.

Date: 3 years ago

Review №198

Rating: 5

Called on a Saturday morning and got Joe Junger to help me with transfer of plots to help my friend bury her son. Totally 5 star because of his professionalism and calmess and kindness to mecsnd his assurance of connecting with my friend and how to proceed. I used them in 2012 when my husband died and again they were so helpful with the timing and our needs. Thank you, Joe and Cook-Walden Capitol Parks.

Date: 3 years ago

Review №199

Rating: 5

I got referral from a friend to Thientrang s Seminar. Called and talked to her a few time and finally come in for our family Funeral pre arrangement. Thientrang took me touring the cemetery & show the property she pick out for us . Explained and answer all questions clearly and respectful. I m glad and happy with my plan .

Date: 3 years ago

Review №200

Rating: 5

Date: 3 years ago