Hilton Garden Inn Houston-Pearland

12101 Shadow Creek Pkwy, Pearland, TX 77584, United States

Hilton Garden Inn Houston-Pearland

About the Company

rating: 4.2

Unfussy conference hotel offering an outdoor saltwater pool & a 24/7 gym, plus a ballroom & dining.

Categories

  • Hotel

Contact Information

Phone: +1 713-340-0110

Website: https://www.hilton.com/en/hotels/houpegi-hilton-garden-inn-houston-pearland/?SEO_id=GMB-AMER-GI-HOUPEGI&y_source=1_MjA4MjE2OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Address: 12101 Shadow Creek Pkwy, Pearland, TX 77584, United States

Working hours

Photos

Reviews

Review №1

Rating: 5

Date: 2 days ago

Review №2

Rating: 5

It do not get any better than this.

Date: 3 days ago

Review №3

Rating: 4

Date: 4 days ago

Review №4

Rating: 5

Date: 6 days ago

Review №5

Rating: 5

Date: a week ago

Review №6

Rating: 5

This location is highly recommended, everything was outstanding, from staff, to cleanliness, breakfast , location was great. Rooms: Absolutely beautiful and very very clean

Date: a week ago

Review №7

Rating: 1

The elevator is broken, and the bar is closed.

Date: 3 weeks ago

Review №8

Rating: 5

My experience with this hotel was the best. The hotel representatives at the front desk were so thoughtful and helpful. I will be staying here again. Rooms: Very comfortable rooms, spacious and clean. Safety: No problems or even thoughts of an unsafe environment.

Date: 3 weeks ago

Review №9

Rating: 4

Date: 3 weeks ago

Review №10

Rating: 1

They put a faults charge of Smoke Smell in Room and that cost me $250 !!! I DONT VAPE, SMOKE, DIP OR ANYTHING. Im really just stunned. This is a erroneous or faults charge. I called today and spoke with Willy, sweet lady, she said someone will be giving me a call about this... Rooms

Date: 3 weeks ago

Review №11

Rating: 4

Date: 3 weeks ago

Review №12

Rating: 5

Date: 4 weeks ago

Review №13

Rating: 4

Date: 4 weeks ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Very good service. We loved the food as well. 100% recommend

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 5

Had a great stay here for a soccer tournament. Everything was great and it is a good hotel for familys. Friendly staff and clean.

Date: a month ago

Review №18

Rating: 1

Just all round not good. They keep you on the phone for 40+ minutes giving you the run around, and lie about price matching.

Date: a month ago

Review №19

Rating: 4

Rooms need some work. Had to push and pull hard to open and close the room door. 1 elevator was not working. AC was very powerful, and in the Texas heat, you need that.

Date: a month ago

Review №20

Rating: 5

Date: a month ago

Review №21

Rating: 4

One of two elevators was not working between 5 stories!! Its a Hilton!!

Date: a month ago

Review №22

Rating: 5

Date: a month ago

Review №23

Rating: 1

The management at this hotel is a joke. I came here with my family with 2 kids and we re here for a day because we re getting the insulation in our house mended and had to leave the house because the process is toxic. This is the closest thing I ve had to a vacation in years and I was looking forward to spending time together with my family at the pool for one night. There are these two other girls at the pool smoking hookah which is made of glass. I call management to see if they ll do anything about it since I want to go down there with my babies so they can have some fun. They tell me they warned them. I still see them there for the next 15 minutes. I call again. They reply alright just give us one moment. Then I eventually go down there and those ladies are down there smoking weed stinking up the place. They re doing illegal activity down there, have glass by the pool and after I m informed that the manager is going to kick them out of the pool, I m already back in my room and looking out i see, surprise, they re still there. We will not be returning back to this hotel and I don t think much of the name Hilton anymore. So my kids are stuck and cranky in the room because I don t want them inhaling secondhand marijuana or being hurt by glass which the management here won t do anything about. There is an exception? The lady who works at the front who takes your order for food and there is also an older lady who vacuums are both really sweet and angels. Can t say the same for management.

Date: a month ago

Review №24

Rating: 5

Date: a month ago

Review №25

Rating: 5

Date: a month ago

Review №26

Rating: 3

I slept very well in the comfortable bed and the shower was amazing, but updates are needed as the furniture was scratched and the bathroom looked outdated. Be sure to check your credit card statements for any extra charges as I was charged $28.15, for the breakfast that was supposed to be free through my reservation that I booked through Travelocity Rooms: I slept well in the comfy bed, but looking around the room I was disappointed at the scratched furniture and the old bathroom style and fixtures. It looks like there is a need for updating. Food and drinks: My biggest complaint here is that I booked through Travelocity and my stay came with a free breakfast. I explained this to the desk clerk who said that she did not see this in my reservation. So when I went to pull it up in my email, she said, Don t worry about it, I see it now. I just overlooked it. She then gave me a voucher or yellow card to present in the restaurant. I did just that. My sister and I had a wonderful breakfast but I was told I had to sign for it. At that point I felt like I was going to be charged for the breakfast. Lo and behold when I got my credit card statement in July, I had been charged $28.15, for the breakfast for the two of us. When I called the hotel back they said they had mistakenly charged me and would credit it back to my card. My question is, how many times has this been done to people who may have failed to check their statements. I don t think it was done by accident, but something they probably do quite regularly. The breakfast is already way too expensive.

Date: 2 months ago

Review №27

Rating: 4

The AC in the room had no way to control it, the folio was wrong and had to be corrected but otherwise a pleasant stay.

Date: 2 months ago

Review №28

Rating: 2

I used to stay here all the time. I was basically kicked out of my room due to an employee error. Then was told to leave and management couldnt do anything to fix the problem THEY caused. Also I am a Diamond member and have been for a while.

Date: 2 months ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 3

First hotel Ive been to with Hilton and they charge for just a continental breakfast...Im use to getting at least a fruit and some juice and bagel...they tried to charge me $13.

Date: 2 months ago

Review №31

Rating: 5

The room was clean and fresh. Plus, the air-conditioning did a great job of cooling down the room.

Date: 3 months ago

Review №32

Rating: 5

Date: 3 months ago

Review №33

Rating: 4

Rooms definitely need some work done especially in the bathroom, not only outdated but also not up to par. Bed was comfortable and general cleanliness was good.

Date: 3 months ago

Review №34

Rating: 3

Date: 3 months ago

Review №35

Rating: 5

We were in Houston to help with repairs from the storm of 5/17/24. After working 16 hours for the second day, and only getting three hours of sleep the night before, we were ready for a shower and some sleep. Alyssa checked us in and we went to our room. However, through a mistake on the booking of the room, there was only one bed. I returned to the front desk and was told there were no other rooms available and there were also no rollaway beds. She asked me to give her a couple of minutes and she would try to work something out. After a few more minutes, she was able to find a solution and we were on our way to a hot shower and a good nights sleep. The rooms are clean, they smell good and Alyssa was kind, courteous and efficient. I really am thankful for her, and her problem solving skills. Thank you!

Date: 4 months ago

Review №36

Rating: 5

Thank you Kendrick Murillo for your great service. Also, other staff were very friendly and kind.

Date: 4 months ago

Review №37

Rating: 4

Has food and bar in side and the burger place across street is the bomb

Date: 5 months ago

Review №38

Rating: 4

I was in this hotel for work, it is comfortable, it has a microwave and mini fridge. Its close to work. Excellent for me. I liked the coffee they left every day.

Date: 5 months ago

Review №39

Rating: 5

Date: 5 months ago

Review №40

Rating: 3

Date: 5 months ago

Review №41

Rating: 5

Date: 5 months ago

Review №42

Rating: 1

I ve stayed at this hotel multiple times, last time they changed the name on my reservation and removed it from my Hilton account and I haven t been able to have it added back to me so I haven t been able to get my receipt, I have emailed the manager Andrea Lynn multiple times and she only responded once and has not fixed my issue

Date: 6 months ago

Review №43

Rating: 5

Great place for the memorial

Date: 6 months ago

Review №44

Rating: 5

Great place to rest, accommodating, family stayed, and kids enjoyed the pool.

Date: 6 months ago

Review №45

Rating: 1

I had issues checking in, the staff didn t offer any help. I had several issues with the microwave not working and the service in the restaurant was slow for morning and dinner.

Date: 6 months ago

Review №46

Rating: 5

Use the large conference 1x per month. Staff is always courteous and place is clean

Date: 6 months ago

Review №47

Rating: 5

Date: 6 months ago

Review №48

Rating: 2

Well I was very surprised with the serviceand the room. We checked in the ad said $95 we paid over $160. We got to our room. No television. We had to change rooms ,they didnt offer to help drag all our luggage no help at all. The reason we are here is Im 65 years old and having total hip replacement in the morning. Walking very slowly with a cane. So we go have dinner and we get back ,they give us keys to new room. Wouldnt you know it key wouldnt work,our old room still had items in it the front desk said our old room key would still work so ok no problem. Yes problem old key didnt work as well. Oops go in new room ready to shower and relax. Nope all necked in the shower after giving it a couple minutes to warm up. Oh hell no. Cold shower. The maintenance man came and he explained some cartridges probably need changing and it takes a long time as if I care just do it and start now if it takes a long time. Well the nice young lady and she was trying to make the best of a bad situation told me she would give a 20 percent discount. Oh boy $26 Dollars. A cold shower is not my idea of a good evening. I wouldnt take a cold shower for Paris Hilton for $26 bucks Rooms: No hot water and television broken. That about all. Safety: Well lighted

Date: 7 months ago

Review №49

Rating: 5

Great mtg rooms!

Date: 7 months ago

Review №50

Rating: 5

Date: 7 months ago

Review №51

Rating: 1

Very bad place not recommended front worker trash no greating room very nasty

Date: 7 months ago

Review №52

Rating: 3

Attended a fundraising dinner. The food was good. The space that was set up for the VIP reception was way too small for the number of people who had purchased entrance. Food and drinks: The dinner was delicious, but the wine and cocktails at the bar were rather pricey.

Date: 8 months ago

Review №53

Rating: 5

I reserved a room here. It was easy,customer service was excellent,friendly & I was accommodated per requested to the 1st floor. Rooms were very clean. My future stays will be here. I highly recommend. Rooms: Very clean Safety: No issues Walkability: Close to my room

Date: 8 months ago

Review №54

Rating: 3

Date: 8 months ago

Review №55

Rating: 5

Clean courteous

Date: 9 months ago

Review №56

Rating: 4

Date: 9 months ago

Review №57

Rating: 5

Wish we could have stayed the night after a very lovely event at this location. Everything was clean except the parking lot. Very spacious facilities and lovely decor. Staff was friendly and hospitable. The servers were also very quick, there was no dragging throughout the event and they made sure that if we lacked anything they accommodated us with smiles. Will be back. Food and drinks: Food was delicious Noteworthy details: They even provide womens toiletries for free which may come in handy in an emergency. Very thoughtful.

Date: 9 months ago

Review №58

Rating: 5

Date: 9 months ago

Review №59

Rating: 5

The best experience ever. I would highly recomend this to anyone. Top knotch sercice. 5 star. Fermin Valdez.

Date: 9 months ago

Review №60

Rating: 4

Nice and clean with friendly staff

Date: 10 months ago

Review №61

Rating: 5

Date: 10 months ago

Review №62

Rating: 5

Great staff best hilton Ive been at in some time

Date: 10 months ago

Review №63

Rating: 4

Date: 10 months ago

Review №64

Rating: 4

Date: 10 months ago

Review №65

Rating: 4

Spent around two weeks here total. It was a nice comfortable stay. Friendly staff and clean and spacious rooms.

Date: 10 months ago

Review №66

Rating: 4

Rooms could be better. Over all experience was good.

Date: 10 months ago

Review №67

Rating: 5

Had fabulous conference here at the hotel. Good vendor space and great products. Good, clean atmosphere Bathrooms need more frequent cleaning & attention

Date: 11 months ago

Review №68

Rating: 5

We stayed there for our school reunion, it was an amazing experience. The staff members were very friendly and cooperative.

Date: 11 months ago

Review №69

Rating: 1

if you are planning to stay here, just be aware that your room will not be cleaned unless you ask for them to clean it. i was surprised by this policy given that this is a hilton hotel! aside from that most of the staff at front desk are not friendly. they are not giving a good first impression for this hotel!

Date: 11 months ago

Review №70

Rating: 5

Date: 11 months ago

Review №71

Rating: 5

Date: 11 months ago

Review №72

Rating: 1

I left my jewelry in hotel room And I called front desk as soon as I realized I knew I had left my 22k gold anklet in room and they said can t find any jewelry How could they say that they have not found something that was left in a room?

Date: 11 months ago

Review №73

Rating: 5

Excelent services

Date: 11 months ago

Review №74

Rating: 4

The location was great and the room was clean. My issue with the room was that the water would not get hot. Took two cold showers.

Date: 11 months ago

Review №75

Rating: 2

Communist antigun posted prohibited open and concealed carry of handguns. Digital key did not open the hotel entrance =( Not to mention I listed 2 guests on my reservation and the hotel had to call me so they could get keys what is the point of listing them if your side of the system is not going to show them on there!? I only have issues with garden inn, the Hampton the Home2 and rest all work fine but nooo not garden Inn...

Date: 11 months ago

Review №76

Rating: 5

Nearby activities: Love the closeness to downtown Rooms

Date: 11 months ago

Review №77

Rating: 5

Date: 11 months ago

Review №78

Rating: 4

Date: 11 months ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Breakfast was delicious! Staff very helpful and polite. Very clean rooms and beautiful decor.

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 3

Was in town for a funeral.

Date: a year ago

Review №85

Rating: 4

Did not check in . I was there for a conference. The space was too small for the amount of people that attended.

Date: a year ago

Review №86

Rating: 5

Went to the Senior Expo Trade Show it was great learned a lot of people helping seniors

Date: a year ago

Review №87

Rating: 5

Hilton garden Inn offers Room service 108 new room. Rooms

Date: a year ago

Review №88

Rating: 5

Date: a year ago

Review №89

Rating: 5

Went for a social event in the convention area. The accommodations and staff were wonderful. The food was not so good.

Date: a year ago

Review №90

Rating: 4

Had a welcoming stay. Check-in was quick and easy only because we were able to complete online. Others whod arrived at the time werent as fortunate as there were system issues that had arose. Also, the room wed chose on the 1st floor (3:00 check-in) wasnt ready. We eneded up being put on the 5th floor as we didnt want to wait for another 30 mins for the other room. Rooms were nice, bed great, but bathroom not so much. The bathroom (room 507) could use somewhat of a face-lift. Seemed worn especially in and around the shower. I wore shower shoes just in case. Also, we had the complimentary breakfast the next morning (7 to 11am on weekends). It was great! You can either choose from the buffet style foods, or easily order breakfast from a menu. Overall I wouldnt mind staying at this location again. Thank you HILTON.

Date: a year ago

Review №91

Rating: 4

Rooms: Clean and nice Rooms

Date: a year ago

Review №92

Rating: 5

Jazzmyn was so helpful and kind!

Date: a year ago

Review №93

Rating: 2

Date: a year ago

Review №94

Rating: 2

Had a one night stay at this hotel and whilst the amenities and hotel looks nice in general, Im very displeased with the service received. I paid for a room with 2 adults including breakfast and upon checkout, I received a bill from Hilton for the breakfast I already paid upfront for and I got charged twice for the breakfast! I have been calling the Hilton everyday to process a refund and so far no one I speak to seems to have the authority to resolve the issue. Ill now be forced to open up a dispute with my credit card company to try to get my money back since Hilton cant sort themselves out. My advice is if youre considering staying here, make sure you see your final bill upon departure and check that no additional charges have been added on.

Date: a year ago

Review №95

Rating: 5

Conveniently located. Clean. Friendly

Date: a year ago

Review №96

Rating: 4

Date: a year ago

Review №97

Rating: 4

Their for family reunion. The sales person (Andrea?) canceled our reservation to give our room to another family and did not rebook ours for a king suite. Hilton Honors participant not happy with visit. Her attitude was less than friendly. But the other hotel front desk person were awesome, along with bar and morning staff restaurant. Food at banquet was cols, got less than adequate service.

Date: a year ago

Review №98

Rating: 5

Rooms: Very neat and clean and comfortable Rooms

Date: a year ago

Review №99

Rating: 4

Nice hotel, needs an upgrade. Friendly staff.

Date: a year ago

Review №100

Rating: 5

Came for a family reunion. Service was excellent. Jasmine was very nice and helpful.

Date: a year ago

Review №101

Rating: 5

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 3

The staff was very nice and friendly. The lobby is well decorated. The rooms aren t as clean as they could be but the AC runs well. My toilet didn t have a lid on the back and it was late so I didn t care to swap rooms but it s kinda crazy that this happened as a whole. How do you miss that detail? Breakfast is expensive for what they offer imo. This worked for a quick sporadic night but I wouldn t come here again.

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 3

I was there for an event.

Date: a year ago

Review №107

Rating: 5

Nice and clean. The staff was awesome!

Date: a year ago

Review №108

Rating: 5

When you go to Texas Pearland The experience was amazing. Rooms: The room was very spacious, clean. Had everything you need as a frigerator Microwave keurig Food and drinks: I did not eat there

Date: a year ago

Review №109

Rating: 1

Hilton brand is going down in some areas they need to start caring more about there properties more then profit. Without customers there will be no more profit. They are not cleaning the rooms through out anymore. Carpet needs to be cleaned, bedding strip all the way down. It smells bad. We brought candles and air fresher. Had not for being that we were down house hunting and celebrating a birthday. We would have passed on this location. And Im no one do anything about this matter. They brush it off as usual. Or send a reply on how sorry they are after they have charged your credit card. Its really getting bad out here with these companies wanting you to cover the cost for poor service. But when we return back to Pearland I will make sure that they gotta make some changes. Theres a Marriott down the road that we will try. Rooms: Smells bad and carpet is sticky

Date: a year ago

Review №110

Rating: 5

Felt safe, everything was clean.

Date: a year ago

Review №111

Rating: 5

Staff was amazing. Service was amazing. I hosted my sons 6th birthday party yesterday and had not 1 issue. My room was amazing. The staff held smiles and offered assistance when needed. Great location for the entire family!!! Rooms: Clean, fresh, and amazing! Walkability: Amazing!

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Excellent staff great area very safe

Date: a year ago

Review №114

Rating: 5

I highly recommend this place because of their friendly staff, cleanness, and food and drinks accommodations Noteworthy details: Awesome staff

Date: a year ago

Review №115

Rating: 4

The hotel is lovely. Jazzman from the front desk is very pleasant and welcoming. The rooms on the double bed side need more lighting. Rooms: Needs more lighting.

Date: a year ago

Review №116

Rating: 4

Food and drinks: drink price Rooms

Date: a year ago

Review №117

Rating: 5

Close to the hospital

Date: a year ago

Review №118

Rating: 3

Safety: Someone tried to come in our room unannounced Rooms

Date: a year ago

Review №119

Rating: 5

Clean nice for the price

Date: a year ago

Review №120

Rating: 4

Date: a year ago

Review №121

Rating: 5

Great hotel, cheaper than expected, friendly staff.

Date: a year ago

Review №122

Rating: 5

Other than being far from downtown the experience was fair enough. Breakfast was not buffet style though, I didnt like that do much.

Date: a year ago

Review №123

Rating: 4

Date: a year ago

Review №124

Rating: 1

The bed was awful and loud. I requested another room but the same issue and the walls were covered in foot prints. Like someone was resting they feet on the wall with no shoes. I ended up moving to another hotel. I requested to be compensated with Hilton points or something but the manager just sent the generic email after a bad review and I never heard back

Date: a year ago

Review №125

Rating: 2

Overall, I would not stay again. Although the staff was courteous my stay was unacceptable. The entire hallway smelled of mold! Upon entering my room the carpet seemed to be wet so I changed the ac from 78 to 70 in the hopes that it would smell better and it did not. Not only was the room smell but I did not feel safe. The security bolt on the door was 90% off the hinges. Lastly, the pantry was poorly stocked. One of the items was gram crackers that were clearly just removed from the box and there were no prices posted. I will never return and will be vocal to friends and family about my stay.

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

We were visiting from Dallas and this was the first time my husband and I stayed here. And we will stay here again when we return in May. Everything was very very clean. The only thing that I would say to housekeeping is to check the closets thoroughly when cleaning. As my husband was hanging our clothes in the closet he discovered an empty douche bottle on the top shelf. Other than that everything was nice and clean. Thanks for the stay.

Date: a year ago

Review №129

Rating: 5

Very good

Date: a year ago

Review №130

Rating: 2

First issue upon arrival I had to argue with the front desk to get the room I booked and paid for 3 weeks in advavce (single king bed) as they gave it away to someone else citing my use of priceline. Eventually they gave me the room I paid for. Location was convenient and staff was nice. But the hotel itself is drastically outdated. The beds are hard and thin, there is no ventilation in the bathrooms, you hear water flowing through the walls all night, the TV is as basic as it comes with no cable or even Netflix etc. Definitely not deserving of a 3 star rating.

Date: a year ago

Review №131

Rating: 2

Not a great place by choice, but a decent place to stay. Front desk service is probably the worst I have ever seen, seems they are committed to ruin your stay since the beginning, long faces, bad attitude, not good at all. Rooms as ok, internet service is very bad with low signal and constant drops. It is clean enough but there is no housekeeping unless you request it. Location is bad, but at least the hotel at a bar/restaurant with no great variety.

Date: a year ago

Review №132

Rating: 4

Date: a year ago

Review №133

Rating: 3

I am in a wheelchair(standard) and although the room was marked wheelchair accessible it was a very tight fit and difficult to maneuver in. There were also no assist bars in the bathroom.

Date: a year ago

Review №134

Rating: 5

Looking Good in the neighborhood

Date: a year ago

Review №135

Rating: 5

I loved the friendliness of the staff members. The rooms were very clean and cozy.

Date: a year ago

Review №136

Rating: 4

Nice clean relaxing

Date: a year ago

Review №137

Rating: 5

I stay at this hotel 1-2 weeks a month for business. The staff is always very friendly, and i have never had any major issues. It is a convenient location in south Houston/Pearland. Food served at the bar is great, and the bar staff is incredible. Jose and Miguel always provide great service.

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

Great people at this location. Alissa understands what customer service truly means. Although the rooms seem older, they are clean. I will return here on my next trip to Houston.

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 3

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 4

Date: a year ago

Review №144

Rating: 4

Date: a year ago

Review №145

Rating: 1

They gave away my non smoking room without even calling me and when I asked why their only response was i went through a 3rd party which is not an excuse! Even then they didnt disclose they r putting me in a smoking room wasting our time to room with all our bags then go back to only find out what they did was wrong. I should get compensated for a relocation, however, I was so tired and took over 8 calls to at least get it canceled and to move on with my life and deal with no dinner as everyone got closed by the time I came out of this mess!!

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Very nice place. I would stay here always. Nice lobby with fireplace. Conference Center next door. Luxury seating area.

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 5

Room was great. Clean and roomy. Breakfast was very good. All the staff was friendly.

Date: a year ago

Review №153

Rating: 3

Date: a year ago

Review №154

Rating: 5

Super friendly staff! Great rooms! Reasonably priced!

Date: a year ago

Review №155

Rating: 3

the breakfast waffle was not freshly made, it was reheated from frozen

Date: a year ago

Review №156

Rating: 4

I love this location for my little hideout. Staff is WONDERFUL. The rooms are a bit outdated though. Breakfast, especially the breakfast staff, are amazing! The girl who serves behind the bar at night is a little... awkward. My guest and I had to take our drinks to our room because she wouldnt stop staring at us. Nothing is really wrong with her other than she might just not have good people skills. Dinner one night was disgusting. I ordered the pasta primavera alfredo. Whomever cooked that needs to take lessons from the chef at Hilton Garden Inn/Home2 Suites Medical Center. Overall, nice place.

Date: a year ago

Review №157

Rating: 4

Rooms: Clean rooms great staff Rooms

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 1

Stole Credit Card info!!! Will never stay here again!!!

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Highly recommend the bar

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 4

The location is fine for the local business I was there to see, but no restaurants except the burger place across the road.

Date: a year ago

Review №164

Rating: 5

Best Breakfast Ever! Very clean and warm welcoming staff!! Thank you Hilton Honors!

Date: a year ago

Review №165

Rating: 5

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 5

Date: a year ago

Review №168

Rating: 3

Takes to long to check n or out

Date: a year ago

Review №169

Rating: 1

The number one complaint is cleanliness. I had noticed how dirty the walls were but decided it must be an old building. But, in the morning I went to make coffee and the machine still had a pod from the last customer and trash from them making coffee! Rooms

Date: a year ago

Review №170

Rating: 3

Average location, Id think Hilton would ask for better care of this property. More for Less again.

Date: a year ago

Review №171

Rating: 5

This is my second time attending an event in the conference room and both times I have been very highly surprised and thrilled with the quality of the food. Great service from our servers. I will definitely look into hosting events in the conference room. In case you dont find parking in the front, there is a large and spacious parking lot behind the main hotel building. Im glad this facility exists in a very convenient spot right off 288 in Pearland.

Date: a year ago

Review №172

Rating: 5

Enjoyed my stay

Date: a year ago

Review №173

Rating: 4

Date: a year ago

Review №174

Rating: 5

Very Clean and great service

Date: a year ago

Review №175

Rating: 4

Date: a year ago

Review №176

Rating: 1

Date: a year ago

Review №177

Rating: 3

Room was clean but the toilet made a horrible screaming noise every time it was flushed. Made for a long night. Room 217.

Date: a year ago

Review №178

Rating: 5

Great space

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 4

Date: a year ago

Review №182

Rating: 2

I reserved this room on my HH app with my HH account. I had a confirmation. Upon check in, I was not able to use the hotel Wi-Fi. You have to put in your last name and room number. I called the front desk and she simply told me try using the HH Meeting Wi-Fi. We did and it was awful. It kept dropping. The next morning I went to the front desk. The agent was not very welcoming and said it was me or my phone because the Wi-Fi is working. After asking my room #, she realized the name on my room got changed to Stills. Like what? That s not my last name. I asked if it could be fixed, I wanted to make sure I get my HH points for future stays. She assured I would. I checked out the next, 2 nights total. Not able to find my stay on the app. I received 2 email receipts and I have one charge and 2 more pending charges. I called the hotel and was told those pending should not post. That s it. I do not recommend this hotel due to customer service. Coffee machine in room was broken. Yes, I informed them. No changes. What happened to customer service ? Update: after many calls and investigations by the hotel, it was found when the agent checked me in, somehow changed my reservation. And the alleged duplicate charge was not. She made 2 separate transactions on my card. 2 reservations, instead of one. They credited my tab from the bar. I appreciate that. I was so confused seeing 2 separate charges on my card when I had one stay. It was a big mess. I m grateful for the calls to assist in finding the charges and explanation.

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 3

Date: a year ago

Review №187

Rating: 5

Always clean with breakfast and bar

Date: a year ago

Review №188

Rating: 5

Great hotel. Great food. Very reasonably priced. Would highly recommend.

Date: a year ago

Review №189

Rating: 4

Date: a year ago

Review №190

Rating: 2

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 4

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 3

Date: a year ago

Review №197

Rating: 5

Very friendly staff!

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 4

Its beautiful, the representatives are very professional and very nice. Id stay there again, again and again. Love this place!

Date: a year ago

Review №200

Rating: 5

A nice hotel, with spacious rooms and wonderful breakfast cooked to order!

Date: 2 years ago