Four Points by Sheraton Midland

Review №1

Rating: 1

This place is the worst! They had a black truck parked in the only covered parking spot available. When I asked why, I was told that the truck belonged to the GENERAL MANAGER who wasnt even on site. She has her own car and uses the hotel as her garage! How rude and inconsiderate! You can clearly see that customer service is not her priority. Shes happy to let her customers be cold and wet!

Date: 4 weeks ago

Review №2

Rating: 1

This place has one covered parking that was taken by the GENERAL MANAGER, Hadeel Gaber, who stayed in this spot the entire 4 days we were here during which was cold rain that we had to endure and unpack with no carts available and could not even be dropped off to escape the cold rain. I commend the front office person, Adrianna Coulla, who handled my complaint very professionally. I will be taking this as high as I can to show that there are plenty of good places to stay in midland but this is not one of them.

Date: 4 weeks ago

Review №3

Rating: 1

Buyer beware and confirm all room rate changes because these swindlers WILL NOT advise you of them. Had to move up my reservation one night and was charged $250 extra. The useless attendant I spoke with claimed she d advised me of the ABSURD price increase, but we both know she lied. Don t get scammed like I did!

Date: a month ago

Review №4

Rating: 4

Do not eat at restaurant.worst service I have ever received Took 1.5 hrs to get a steak salad. Ordered appetizers and never received them, asked waiter and he said they were coming.never got them. Bad part there were only 2 other people in there and they had not gotten their food when we left. They were there when we walked in Food and drinks: Do not eat at restaurant.worst service I have ever received Took 1.5 hrs to get a steak salad. Ordered appetizers and never received them, asked waiter and he said they were coming.never got them. Bad part there were only 2 other people in there and they had not gotten their food when we left. They were there when we walked in

Date: a month ago

Review №5

Rating: 1

I walked in on a Friday and Adriana was at the reception I asked for a adjoining room as I had kids she booked me on a single room with double beds and after I saw it I went back down only for her to tell me they don t have adjoining rooms Exhausted from a long drive I tried to find a bigger room in a different hotel and asked her about their cancellation policy as I new I might not get the full refund and I was okay with having a partial refund Adriana started arguing with me that I will not get a refund since I already used the room After insisting she finally called her supervisor who ended up canceling my reservation I was just pissed of that she chose to argue with me instead of just saying I ll text my boss to see if a refund was an option Ps. I later booked a suite at homewood suites by Hilton and I would totally recommend them instead

Date: a month ago

Review №6

Rating: 1

I checked in and could not get my tv to work correctly. Had to have maintenance come and repair. The room was nice and clean, as you would expect. I stepped in the shower and slipped and fell. I caution all customers coming here be very careful getting in the shower the base is super slick. I stopped by the front desk the morning I fell and told the front desk person to have the manager give me a call to discuss my fall. That was at 7:00 am the morning I left. I never received a call, I called 4 times leaving my name and number. Finally got to speak to the manager (4:30 pm), she was very rude and blew me off. I was not wanting to file a claim but to give them a suggestion as to how to maybe stop someone from getting hurt badly. Was not interested in me. Won t stay at this Marriott property again.

Date: a month ago

Review №7

Rating: 1

Food and drinks: First time ever on a business trip got a burger that I decided not to eat in order not to get food poisoning. Also first time ever during hotel breakfast no coffee available... Rooms

Date: 2 months ago

Review №8

Rating: 1

Date: 2 months ago

Review №9

Rating: 3

Came for a softball tournament. Traveled with 3 children. Was a great experience, went to happy hour service was great. Pool was not like in picture but great. Our last night they were having a party downstairs and my whole room vibrated the entire night. My kids didnt sleep and make for a terrible drive home. Was not made aware that there was a party booked so random people in and out of the hotel.

Date: 2 months ago

Review №10

Rating: 1

Room itself was typical for the brand. Treatment by staff?? Absolutely horrendous especially regarding security concerns. I have never felt so attacked as a guest of a hotel in my life and I have traveled the world! Never staying here again and strongly urge people to stay far away.

Date: 2 months ago

Review №11

Rating: 1

The female front desk clerk is very demeaning and rude. Be aware if your going to book through a 3rd party like Priceline, use a credit card not a bank card. This hotel charges you an extra $100 dollar deposit to stay here that they do not disclose to you. They will not let you use another card for incidentals. When asked why I was not told of this extra charge that can take 8 to 10 days to be removed. The rude clerk stated its not there responsibility to disclose the extra charges.... its the 3rd party you booked through. Been using Priceline for 15 years never ran into something like this. Very disappointed based on the price I paid to stay here.

Date: 2 months ago

Review №12

Rating: 3

Breakfast is not included. The menu is inaccurate too. This waffle is good The rooms are good. I appreciate the coffee and tea supplies in the lobby. Rooms

Date: 3 months ago

Review №13

Rating: 1

Front desk are rude and disrespectful

Date: 3 months ago

Review №14

Rating: 3

So, this isnt the best, but its far from the worst. Check in was quick and easy. Service is good. However...we was without hot water for a whole day before being moved to a new room. The restaurant has breakfast but its not worth the price AT ALL! They were out of basically EVERYTHING on the menu, and quite frankly, whoever is cooking just CANT cook! Gym is nice, pool is nice, location is ok. Not far from theater, bowling, and shopping so thats a plus. If you need a place to stay for a few days, this isnt a bad choice. Oh by the way...BRING YOUR OWN PILLOWS! These are basically pillowcases stuffed with sheets! Lol

Date: 3 months ago

Review №15

Rating: 5

Best place to get a room Rooms: Room are super clean Food and drinks: Dinner And breakfast was delicious complimentary to the chef

Date: 3 months ago

Review №16

Rating: 4

Clean rooms, helpful staff! The hotel is well kept inside and out! They do charge for daily parking now. The kitchen is great, along with the bar service!

Date: 4 months ago

Review №17

Rating: 4

Clean room but $5 parking fee seems greedy after charging what they do for a night. I understand midland hotels are not cheap but this is the only one off the loop charging parking plus $300/night cheap cable tv - no HBO/Showtime. Elevators smell like somethings burning.

Date: 5 months ago

Review №18

Rating: 5

Date: 6 months ago

Review №19

Rating: 5

Date: 6 months ago

Review №20

Rating: 5

Nice accommodations in a location convenient to the airport and Midland businesses. Very courteous and professional staff.

Date: 6 months ago

Review №21

Rating: 1

General manager is very disrespectful and unprofessional. Reservations will get tampered with. Please double check charges at the time of checking in and checking out

Date: 6 months ago

Review №22

Rating: 1

Where do I even start. Understand that I paid extra $ booking for breakfast. Called front desk to verify when they closed she said 11:00am. I arrived there 26 minutes before they closed 10:34am to feed my kids and to my surprise they were CLOSED. Said it was because no one was there and manager allowed them to wrap it up early. The lady could barely speak English which is fine but handed my 3 kids 3 mini frosty flakes boxes 2 milks and 2 juices and tried to charge me $20 for it. Front office lady went back there to grab an additional juice apologized and took my receipt for her manager. So I left went to ihop! The next day before checkout we go down and no one is there again and we ordered food. They served us GREASY SLOPS that even a dog wouldn t eat. We sent it back and tried to order a plain breakfast sandwich. They were out. They were out of juice and waffles and half the menu. I left and went to McDonald s. Called and spoke with manager Gaber she was disinterested in what happened told me she ll talk with her staff and call me back but never did . and then she FLAT OUT LIED and told Expedia I was late to breakfast. Refused to give me my money back. Pathetic little person who shouldn t be in management. Disgraceful. Do not book here. The Tru by Hilton have the best breakfast. They were booked out so is why I didn t stay there but never again and y all please run from this place! Managers are always gone no hot water for tea or coffee just NASTY place!

Date: 6 months ago

Review №23

Rating: 1

Who charges a $5 parking fee per night at a Hotel. Who has complimentary breakfast but its not complimentary. This place goes in as #1 place I will.never stay at again. If it wasnt midnight I would have went somewhere else. I dont recommend this place to anyone..

Date: 6 months ago

Review №24

Rating: 4

Clean, hospitable, and accommodating

Date: 7 months ago

Review №25

Rating: 1

Rooms are okay and we had no hot water for two full days with management not providing any timelines or updates.

Date: 7 months ago

Review №26

Rating: 5

Date: 8 months ago

Review №27

Rating: 1

Not even worth one star they withdrew 112.00 from my American Express and can t provide me with a receipt.Rooms was nasty puke on side of the bed and cabinets falling apart couch had stains all over it . And a hell of a lot more than that staff has no experience or business even being in their position manager is no help and is less experienced than the staff. Rooms: Nasty not clean Safety: Sucks cabinet glas was about to fall out puke on the side of the bed the room was nasty

Date: 8 months ago

Review №28

Rating: 2

My family reserved a 1 bedroom/2 room suite for Christmas night. When we arrived to check in we were told that the housekeeper didnt come and none of the rooms had been cleaned. All they could offer us is a king room. Then they not only charged us for the 1st reservation but then we had to pay for the new room and was told that the refund would be issued the next day for the 1st reservation. They didnt even try to make it right. They didnt call in a different housekeeper or try to clean the rooms that had already been reserved themselves. Plus they wouldnt give us a discount on the other room. This hotel needs to do better as this is unacceptable.

Date: 9 months ago

Review №29

Rating: 5

Went out to see my cousins wedding and a lot of out of town family members stayed here including myself. Staff was awesome and we had a good time there.

Date: 10 months ago

Review №30

Rating: 2

The walls are so thin you can hear absolutely EVERYTHING from every wall. The outlets are on one side of the bed. The toilets have questionable flushing power. The television s are ANCIENT and the wifi isn t secure. Not great for trying to get a good nights sleep before an early flight.

Date: 10 months ago

Review №31

Rating: 5

I have stayed here multiple times for work. The staff has always been helpful and very accommodating. My coworkers and I enjoy dinner in the bistro which is very convenient.

Date: 10 months ago

Review №32

Rating: 5

Date: 10 months ago

Review №33

Rating: 1

Worst customer service I have called multiple times and have never received a phone call back. I m still currently calling the manager and still haven t been able to speak to anyone. Front desk staff was awful during checking in and checking out. Rooms: Could barely sleep in you could hear every little noise in the room next to us people running down the hallway

Date: 11 months ago

Review №34

Rating: 5

Date: 11 months ago

Review №35

Rating: 4

Conveniently located between Midland and Odessa. Only six miles from airport. Good restaurant with a bar open for breakfast and dinner. Friendly staff ready to greet you. Clean with all the standard amenities. Rooms: Good size. Clean. Food and drinks: Menu has a variety of food and snack options. Multiple tvs to watch sports.

Date: 11 months ago

Review №36

Rating: 5

Date: 11 months ago

Review №37

Rating: 1

I went to the bar and was waiting for almost 10 minutes before I got any help. The drink I asked for apparently the bartender did not know how to make not to mention it was several of drinks that she told me she couldn t make and was very rude about it. Not sure why y all would hire somebody that has no bartending experience. There was a young lady there that made my drink great the day before this happened, and haven t seen her since. She was great.

Date: 11 months ago

Review №38

Rating: 5

Date: a year ago

Review №39

Rating: 3

Date: a year ago

Review №40

Rating: 5

Food and drinks: Service in the restaurant is good and the server named Alison was exceptional! Rooms

Date: a year ago

Review №41

Rating: 5

Was surprised they kept it so clean for an oil field town. Just as clean as it was years ago when they first built it.

Date: a year ago

Review №42

Rating: 5

Rented 2 conference rooms for Safety training. Super nice staff. Nearby activities: Cinema about 25 steps away. Strip of stores across street from Cinema with restaurant, couple of bars, T-Mobile. Safety: Great location. Quiet.

Date: a year ago

Review №43

Rating: 4

Date: a year ago

Review №44

Rating: 1

Worst hotel to stay at, no hot water at all last week and today when checking in no water at all at the hotel. They didn t even bother calling to cancel my reservation and let know. The lazy front desk employee Mercedes is the worst, when I asked her what she expected me to do, her reply was the same as everyone else check into another hotel. Last week her reply was well you re telling me about the hot water like I care. I can t believe her attire either she looked like she rolled out of bed with slide on sandals and socks. Truly appalling and not to mention the GM never returns a phone call. Rooms: Dirty, sofa has either chocolate stain and shower no hot water or water pressure.

Date: a year ago

Review №45

Rating: 4

Date: a year ago

Review №46

Rating: 1

Date: a year ago

Review №47

Rating: 1

Date: a year ago

Review №48

Rating: 5

It doesn t happen all the times that a hotel ticks all the points. Superb, friendly and helpful staff. Nice, clean and modern rooms. We ll definitely come back! Rooms : 5/5

Date: a year ago

Review №49

Rating: 5

Rooms are extremely small, televisions are from the turn of the century you cannot connect internet to them. Amenities are almost non-existent I attempted to use the clothes dryers the young lady told me it was $2 in in quarters for a dryer and no dont even think of asking them for any change and not one single change in sight. There is a bar restaurant on site but it doubles as a nightclub on Friday and Saturday nights so wo to the parking security situation, just saying... The place looks like if its under construction reminds me of something out of Beirut.. BUT the good night sleep the quietness and the big smile in the morning from the receptionist turned this into a

Date: a year ago

Review №50

Rating: 4

This is a great location for a hotel. It was relatively close to the airport and a park.

Date: a year ago

Review №51

Rating: 5

Great hotel in Midland

Date: a year ago

Review №52

Rating: 5

Rooms: Exceptionally clean and conveniently located near the airport, friendly staff and I was surprised that the breakfast at the restaurant was fairly priced and the flavor was great, definitely a great option if traveling to the midland area Rooms

Date: a year ago

Review №53

Rating: 1

Date: a year ago

Review №54

Rating: 5

Date: a year ago

Review №55

Rating: 3

Ok sort of

Date: a year ago

Review №56

Rating: 5

Great location if your playing baseball at Beal Park. Also lots of food places close by. Hotel was clean an everyone was friendly. Only down fall could not hear the TV in the room

Date: a year ago

Review №57

Rating: 2

I was truly disappointed. We get to what I was thinking was a nice descent hotel. The girl wasnt bad. She got us our keys and tells us where to go. We get upstairs and open the door only to enter a room that looked as if it wasnt completed. The cabinet was missing the glass on the door, tv was gone, stove top wires were hanging down, counter top was broken, only 2 working lamps, wall paper was peeling off the wall in the bathroom. I will tell you that the bed was a comfortable bed the room smelt nice and clean when we came in but that was about it.

Date: a year ago

Review №58

Rating: 3

Way over priced rooms. No free breakfast, 1 working elevator, pool was disgusting and out of service. Their tiny fridge was super loud all night. Room felt small. Bed was comfy and did have a nice shower.

Date: a year ago

Review №59

Rating: 4

Not much around the hotel in 2023 but Odessa is not that far and HEB is down the street. Rooms: Room with a king bed is spacious for 1 person.

Date: a year ago

Review №60

Rating: 3

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 5

Rooms: Rooms were very clean very soft bad sweet TV Rooms

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 4

Rooms are good. Location was convenient for where I was going, but not much at a walking distance. They have a small but good gym. Their restaurant is not open at the time they announce, so one may be surprised when looking for food. For example they are closed Sunday morning, even though it was announced they have breakfast on Sundays.

Date: a year ago

Review №65

Rating: 5

Yvonne Anna Housekeeping Night Auditor from 01/02/23 who checked me in Dennis Sales/Front Desk Mary Ann Front Desk All staff but these in particular made my stay and genuine pleasure and deserve raises. The entire staff is helpful and kind. Room was great no issues.

Date: a year ago

Review №66

Rating: 2

Coldest shower I ve ever had in my life. Person at front desk definitely doesn t like their job

Date: a year ago

Review №67

Rating: 1

They gave us the key to our room at 9pm and the room was all messed up, the beds undone and the bathroom a mess, they had the clean the room and it was ready unit 11pm and this is the second time this happens

Date: a year ago

Review №68

Rating: 1

This place has went down hill fast since I last stayed here, they only offer full size beds in a double room, they do have king size beds if it s just you and your spouse, and after further inspection of the room I was assigned I found what you see in the pictures, room service does not clean as good they only empty trash take your towels and didn t leave any clean ones so make sure when you come back you get towels

Date: a year ago

Review №69

Rating: 1

DO NOT STAY HERE: My Boss and I stayed here on a work trip.. His room was broken into at 12:15am because they had double booked his room.. I also checked out a night early and they charged me for two nights and said it was non refundable... never heard of this rule before at a marriot.

Date: a year ago

Review №70

Rating: 5

Rooms are clean. The front desk last could be nicer though

Date: a year ago

Review №71

Rating: 5

Date: a year ago

Review №72

Rating: 2

Management canceled my reservation made over a week in advance. Kept my money. Then rebooked me into a cheaper hotel on the opposite side of town the evening before I flew in. I made the mistake of booking again. Downloaded the app and registered to check in. It didnt matter. The receprionist asked for my ID my credit card and didnt have any knowledge of my previous efforts to book a room. This place is pretty clean and has a bar. Thats about all it has going for it. What is the point of all your app and membership if I get treated like a stranger at your establishment?

Date: a year ago

Review №73

Rating: 5

Bathroom has some small humidity stains on the ceiling Food and drinks: Good breakfast at the restaurant Rooms : 4/5 |

Date: a year ago

Review №74

Rating: 5

Thank you Mercedes for getting me checked in Asap , so courteous and professional

Date: 2 years ago

Review №75

Rating: 1

None of the rooms at this hotel have been clean - none. And I ve stayed here 4 times now. Will not be going back - from a platinum member of Marriott Bonvoy program.

Date: 2 years ago

Review №76

Rating: 4

Date: 2 years ago

Review №77

Rating: 3

It was nice and I liked the shampoo and body wash dispensers inside the shower but no complimentary breakfast just seems wrong.

Date: 2 years ago

Review №78

Rating: 4

Date: 2 years ago

Review №79

Rating: 4

Hotel was very nice, Room was clean and modern Hotel staff was all very friendly Only problem is they don t offer a free breakfast which is a huge turn down And the beds are double which is not comfortable for 2 adults to sleep in together

Date: 2 years ago

Review №80

Rating: 2

Our stay was good, because of the comfort of the bed and the cleanliness of the room. Our check in lady was not very nice , nor did she issue us a card for our breakfast that we had purchased for the 2 days we were there. We werent aware of the card we were supposed to be issued until the following day. The 1st day was a great day and breakfast. The second was not good at all. We ordered an egg white omelet with spinach and cheese. We received a folded egg white with spinach dumped on it and a couple of flakes of cheese on the egg white. It didnt have any fillings inside. After we pointed it out to the man that was in charge of the breakfast area. He proceeded to argue and tell my wife that it was exactly what she ordered. Never realizing what an actual omelet is supposed to look like. We left it there. I couldnt believe that he continued to argue.

Date: 2 years ago

Review №81

Rating: 1

The night clerk, extremely rude, she definitely needs to find another job. After giving me the stare down after waiting 15 minutes for her to get off her cell phone in the back office, she sticks me in a room with no a/c, midland, Tx in July, room was 85 degrees definitely would stay away from this hotel in midland. Nothing against four points as a whole, but she s bad for this hotel.

Date: 2 years ago

Review №82

Rating: 5

Great hotel, very clean room and very friendly staff but never could get the television to work properly.

Date: 2 years ago

Review №83

Rating: 5

Nice, clean rooms and extremely friendly staff.

Date: 2 years ago

Review №84

Rating: 1

Im not the first to leave negative reviews but this was not standard to a normal person, we got the room after finding the room and bathroom really nasty dirty and trash in the hallway them got the room replaced to room 502., wow was the worst mistake load noise all night long from a roof noisy ac unit or something sounded like a cruise ship engine couldnt sleep, only two towels small beds, bad customer service in the morning, Im sorry can not recommend this place at all.

Date: 2 years ago

Review №85

Rating: 4

Date: 2 years ago

Review №86

Rating: 1

Very disappointed with my stay here. When checking in the girl at the front desk was to say the least very unprofessional, then went on to inform me that they did not have any more king size bedrooms available which is what I had booked for so she offered a double twin size room for a night. No big deal. The next day I was moved to another room: 1) Bathroom tile is loose. 2) The coffee table had stains from previous visit 3) I was supposedly charged a second security deposit. When I went to talk to them the next day, I asked for the manager (Ivanne) to contact me to figure out what was going on with the unauthorized charge. I never received a call from anyone. The next day I asked to see what the charges were and the person at the front desk (Paula or something) had a very unprofessional attitude saying she sees the charge but doesnt know what it was for and that I needed to talk to the manager about it, the same manager Ive been waiting to get a call from. It seems like theres management issues at this location based on other reviews. The staff has a rude attitude towards guests and dont seem to be interested in helping guests but rather feel like theyre doing you a favor by staying here. As an experienced traveler I can say this location is highly disappointing, rude staff and rooms need improvement. Ive been traveling to Midland every week for the past 2 years and have been trying different hotels to help with business but this is absolutely my first and last time I stay in this hotel. I highly encourage management to look for better ways to improve their service.

Date: 2 years ago

Review №87

Rating: 2

Food and bar are great, nice rooms. Just wish they had a better wifi connection. Its a horrible connection. Everything else is nice

Date: 2 years ago

Review №88

Rating: 5

Date: 2 years ago

Review №89

Rating: 1

I had high hopes for this location given that its fairly new. However, I left after 2-days very disappointed. First, the hotel was out of bottled water, orange juice, etc. and the restaurant was out of salad dressing, many beers, etc. Personally, I think the manager should pull some petty cash and do a Costco / Sams run and at least have some bottled water available. I went to the restaurant for dinner and ordered a margarita, neither of the folks working knew how to make one, perhaps the simplest drink to make so I ended up with tequila and lime. Then I ordered salmon which comes with veggies and potatoes. Never in my life have I been served a plate of food as greasy as I was here. It was mostly inedible. Next, the TV remote control for my room was missing. So I call the front desk and ask for another. Shes super nice and really wants to help but shes alone and cant really do much. Hours later she comes to my room with a new remote control but nope, it does not work with the TV. Lastly and perhaps most important, and this is perhaps subjective but its safe to say that a pillow that caves all the way in when you lay your head on it is by definition not really a pillow. Because of this, both nights sleep was awful. The room was clean, and everyone was friendly enough but the overall management of this location seems to have issues. With all thats going on in the world, its hard to complain about this stuff but when you are away from home, there are some basic expectations I think we have when we book a hotel.

Date: 2 years ago

Review №90

Rating: 1

I am bummed to write this review because I had high hopes given how new this hotel is. First, the hotel is out of water, juice and other multiple items in the restaurant (Salad dressing, etc.) Next, I ordered a margarita at the bar and both folks working did not know how to make it. Its a simple beverage, I could have made it myself. Also, I ordered the salmon with veggies and potatoes. Ive never in my life been served a dish so greasy, it was largely inedible. Others at the bar seems discouraged at the limited beer in stock. I.e., no IPAs at all. Next, my room has no remote control. Nope, cant work the TV without it and so I ask the front desk for help. Shes nice and really wants to help but she seems to be alone and really cannot do much to help. Eventually she brings up a remote and nope, it of course does not work with the TV in my room. I know this is a preference point, but pillows that smash flat when you lay your head on them are by definition, not a pillow. Definitely a challenge for a good night sleep, I must admit that because of this, after 2 nights of poor sleep I am even more frustrated with this location. The room is clean. New. But that just did not make up for all the rest.

Date: 2 years ago

Review №91

Rating: 4

The rooms were very nice.

Date: 2 years ago

Review №92

Rating: 2

Smallish hotel with furnishings that are not up to what I expect In a Sheration - inexpensive. Relatively new but in area that is away from anything. The Midland is oil production area and this hotel while nice, has that flavor.

Date: 2 years ago

Review №93

Rating: 1

Bad service

Date: 2 years ago

Review №94

Rating: 5

Great room and terrific customer service. Highly recommend. Will stay again when I return to the area.

Date: 2 years ago

Review №95

Rating: 1

Rather not stay again dogs in the kitchen service area. Dirty swept under couch in room And there was never anyone at the desk to get more than 1 set of towels..

Date: 2 years ago

Review №96

Rating: 1

Stayed last night. Girl at reception was very rude at first which turned into extremely agitated as my story progressed. I arrived late 10:00PM. As soon as I gave her my ID she said she didn t think any rooms were available even though I Booked online through the Marriott app and hold Marriott status. She said hold on let me talk to my manager. She got on the elevator and disappears for 15 minutes. Comes back and says, my boss just cleaned a room for you. Great! I m thinking they did me a solid and made sure I got a nice room. I get to the room and turn the light on. I was disgusted with the floors. I ll attach a pic so you can see. I was only going to get 4-5hrs of sleep at this point, so I just strategized how not to step on the floors with my bare feet. Not too mention the counters had coffee stains on them and the bathroom was definitely not up to par. I didn t shower or anything. I will say the bed was comfortable and the sheets were definitely fresh.

Date: 2 years ago

Review №97

Rating: 3

Not too clean, bed wasn t very comfortable but it least had hot water

Date: 2 years ago

Review №98

Rating: 4

Date: 2 years ago

Review №99

Rating: 1

I just recently posted a review with 3 stars but Im changing that. We had 1 towl, the sink is plugged up. The napkin dispenser in bathroom is empty and has mold on it. There was hair all over the bathroom. And not head hair! The ac vents were clogged up and the bed had blood on it. This is the first time I have experienced this here. I have stayed here many times...but this is very disappointing

Date: 2 years ago

Review №100

Rating: 1

No TV remote, after 20 rings or so finally answered. They told me I d have to come down and get one. I had already gotten settled in for the night. Phone in room doesn t work so I had to call from my cell.

Date: 2 years ago

Review №101

Rating: 4

Date: 2 years ago

Review №102

Rating: 5

It was a good hotel to stay at for a softball tournament. Room was clean and the beds were OK but what really set this hotel apart was the service. Carmel the front desk clerk was awesome for our whole stay. Whenever we needed anything she was ready to help with a smile on her face. After we checked out and got home 5 hours away, my daughter realized her beloved necklace was left behind. I called and Carmel found it and is holding onto it for me till we can make arrangements to get it.

Date: 2 years ago

Review №103

Rating: 5

Nice and clean

Date: 2 years ago

Review №104

Rating: 5

Date: 2 years ago

Review №105

Rating: 3

I drive to Midland for work every weekend and Ive stayed here a few times. . something goes not so right with little issues but for the most part I can say its clean , beds comfy and its peaceful

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

AmZing place

Date: 2 years ago

Review №108

Rating: 4

Staff was very friendly.

Date: 2 years ago

Review №109

Rating: 5

Glad to see the bar open again. It was closed last time I was here. Good location as well imo

Date: 2 years ago

Review №110

Rating: 5

Ive been staying at Four Points for a long time and they never cease to amaze me. The staff is one of a kind and stand out from a lot of other hotels staff. Special recognition to Brree and Carmel the first faces I see when I arrive. And I cant forget Yvonne in the early morning. I look forward to checking in. So professional and an absolute pleasure to come in contact with when I walk through the doors. They go the extra mile for the guests and know exactly the meaning of customer service. The restraunt and bar never disappoint either. Victor, Kendall and Lupe yall are very much appreciated as well!!! Yall keep doing a great job!

Date: 2 years ago

Review №111

Rating: 1

not worth the price - shame on Sheraton.... how low in quality can they get? it is 2-Star hotel

Date: 2 years ago

Review №112

Rating: 5

Date: 2 years ago

Review №113

Rating: 5

Date: 2 years ago

Review №114

Rating: 5

Date: 2 years ago

Review №115

Rating: 5

Nice rooms friendly staff

Date: 2 years ago

Review №116

Rating: 5

Most comfortable bed Ive ever slept on. Also thanks to Kendall for the hospitality at the twist bar!

Date: 3 years ago

Review №117

Rating: 2

Date: 3 years ago

Review №118

Rating: 5

Loved staying there Carmel made me feel like it was home away from home everyone was polight and made my stay a very comfortable experience thanks again

Date: 3 years ago

Review №119

Rating: 5

Staff was very nice! The hotel was clean and tidy, overall a good stay!

Date: 3 years ago

Review №120

Rating: 5

Friendly friendly service, great rooms and minutes from the interstate. Restaurant and bar are open!

Date: 3 years ago

Review №121

Rating: 5

Date: 3 years ago

Review №122

Rating: 5

Good customer service clean rooms

Date: 3 years ago

Review №123

Rating: 4

Date: 3 years ago

Review №124

Rating: 5

Good hotel

Date: 3 years ago

Review №125

Rating: 4

Nice hotel, I liked the bar. The pillows were too soft though.

Date: 3 years ago

Review №126

Rating: 5

Nice hotel

Date: 3 years ago

Review №127

Rating: 5

Place was nice, right next to a cinema and arcade which was useful since the bar was closed but the rooms were clean and the hotel was kept up. All in all a great stay with very comfy beds and bedding.

Date: 3 years ago

Review №128

Rating: 2

Marriott Platinum Member - was not even able to be given the room type I booked (King Sofa), and they didnt even adjust the rate. Also the rooms werent the cleanest.

Date: 3 years ago

Review №129

Rating: 3

One elevator of only two was down, inquired on repair status and informed going on for over a week. Room was spacious, comfortable and appeared clean however had an odd odor upon initial entry. Staff courteous and friendly.

Date: 3 years ago

Review №130

Rating: 4

Clean, organized and comfortable. No frills.

Date: 3 years ago

Review №131

Rating: 5

Nice and friendly staff on board. Clean atmosphere. Would highly recommend.

Date: 3 years ago

Review №132

Rating: 3

Date: 3 years ago

Review №133

Rating: 1

The hotel was taking advantage of the covid situation to not provide services. We had to ask for house keeping by 7:00 am or else they wont provide it and even when we did ask for it on time we still didnt get it. it took us around 3 days to get our rooms cleaned. The coffee/Tea in the room were never replenished and some rooms didnt even have a coffee machine. Many other small issues like hotel/shampoo dispenser, towels etc..but in summary the hotel charged the same amount as other good hotels in Midland but didnt provide any of the services or customer service.

Date: 3 years ago

Review №134

Rating: 4

Date: 3 years ago

Review №135

Rating: 5

Nice hotel

Date: 3 years ago

Review №136

Rating: 5

Date: 3 years ago

Review №137

Rating: 5

Date: 3 years ago

Review №138

Rating: 2

No cable, not the cleanest room and woke up to dogs barking in another room a few times. . .

Date: 3 years ago

Review №139

Rating: 4

Date: 3 years ago

Review №140

Rating: 5

Date: 3 years ago

Review №141

Rating: 5

Very clean and spacious.

Date: 3 years ago

Review №142

Rating: 3

A bit dirty - Pictures are nicer than the actual rooms. But its peaceful there

Date: 3 years ago

Review №143

Rating: 5

Date: 3 years ago

Review №144

Rating: 4

Date: 3 years ago

Review №145

Rating: 3

Very nice , 5th floor had a bad smell but cleared out a couple of hours later .

Date: 3 years ago

Review №146

Rating: 3

Somewhat close to the airport. It is a basic hotel with nice beds and easy check-in.

Date: 3 years ago

Review №147

Rating: 1

The shower runs the whole time while trying to take a bath.

Date: 3 years ago

Review №148

Rating: 2

Reserved a suite got two doubles in a itty bitty room. TV does not work. Check in staff needs training. Bait and switch. With a non-refundable reservation paid in advance.

Date: 4 years ago

Review №149

Rating: 5

Date: 4 years ago

Review №150

Rating: 1

Usually when I stay at a Four Points I dont look at the reviews because the quality of these hotels are outstanding. Not this one! This hotel needs a deep cleaning ASAP! From the moment you walk in the door your greeted with dirty carpet, elevator dirty, hallways dirty, My room OMG, the carpet needed cleaning, the table tops were dirty, the bed sheets had stains I pulled the bed pads off to change the sheets and you can see what I found in the pictures. At this price point and with Covid I would not recommend staying here.

Date: 4 years ago

Review №151

Rating: 5

Nice

Date: 4 years ago

Review №152

Rating: 5

Date: 4 years ago

Review №153

Rating: 1

This is going to be a long review, but its meant to be detailed and accurate about my experience this week at this hotel. I want to start but explaining that the lady at the front desk, Deborah (or Debra) was fantastic. She was very accommodating and when things went south, she was absolutely apologetic and willing to help in anyway she could. The issues I had with the hotel were not her fault and I wanted to start with giving her serious kudos for her great customer service. Now, lets get to the truly lackluster issues at this hotel. Let me first start by saying that Marriott claims to be Committed to Clean at their properties during the COVID-19 pandemic, but unfortunately for this property, it could not have been further from the truth. This was my first time back to traveling for work in 2020 and I booked a two-full room and checked in around 3pm on Tuesday, July 29th. Again, I was greeted warmly by Deborah (or Debra), was checked in, and headed to my room. Upon examining my room, I noticed hair in the shower, the floor was not vacuumed with crumbs and stains all over the floor, and the sheets had stains and were not tucked in-between the mattress/box spring. I called down to the front desk and Deborah (or Debra) promptly apologized and told me to come down and she would give me a different room. Unfortunately, the second room was worse. But I have to add that before I was able to get into my second room, I was waiting for the elevator, only to see a staff member (large ring of keys on their belt and walked into an Employee Only room) come off the elevator and speak to me with NO MASK on their face. There were other guests at the hotel that were in the lobby without masks, and there was nothing done by the hotel staff. I get that those conversations can be uncomfortable for staff members, but for someone on the staff to not be wearing a mask is completely unacceptable. Once I entered my second room, it was really, really bad. I have attached pictures to this review for proof of the issues with room cleanliness. First, the floor was not vacuumed (again) and there were stains all over the carpet. The toilet was filthy, as was the bathroom floor. There were TONS of food particles and dirt on the desk chair - my stomach literally turned when I looked at it. There was no way I could sit there. There were gross stains on the inside of the windows. And again, the sheets were absolutely filthy. There were so many stains on the sheets and they had clearly not been washed. Again, they were not tucked into the mattress/box spring, which was a good thing so I could see how dirty they actually were. I attempted to spray down the room to sanitize everything, but after further examination, there was absolutely no way I could stay in this room (or in this hotel.) This was especially true given the current pandemic and I was so shocked (and disgusted) that this was the state of the rooms at this hotel. It was absolutely mind-boggling that my room looked like this with everything going on in the world - I literally couldnt believe a Marriott property would look like this given their promises for clean rooms. As a Platinum Elite member (who always stayed at Hilton properties prior to this year), I am considering switching my allegiance with the brand. Ultimately, I cancelled my reservation at this hotel and moved to the Courtyard down the street, which is was very clean with a friendly staff. Beware of staying at the Four Points property in Midland. I would not risk my health or well-being during the pandemic or anytime after everything (hopefully) settles down.

Date: 4 years ago

Review №154

Rating: 5

Date: 4 years ago

Review №155

Rating: 5

Very nice staff and the building is nice and clean.

Date: 4 years ago

Review №156

Rating: 3

Nice property but room was poorly cleaned and check in process wasnt well organized.

Date: 4 years ago

Review №157

Rating: 4

Room was very clean and comfortable! The staff were amazing, Micheal at the front desk made our stay that much better his friendly attitude with some humor was awesome!! Thank you Micheal!!! If I can I will be back!!!

Date: 4 years ago

Review №158

Rating: 3

Small rooms , lighting can be better . Good customer services

Date: 4 years ago

Review №159

Rating: 5

Date: 4 years ago

Review №160

Rating: 1

Watch your account! I was charged 3 times because Chen messed up and gave someone else the room I already paid for! Then I was charged at check in! After already being charged by the 3rd party! Then while attempting to correct it i was charged another 118 again!. This place will never get another penny from me.

Date: 4 years ago

Review №161

Rating: 3

Date: 4 years ago

Review №162

Rating: 4

Date: 4 years ago

Review №163

Rating: 5

Very nice rooms staff is very friendly.

Date: 4 years ago

Review №164

Rating: 5

Date: 4 years ago

Review №165

Rating: 3

Date: 4 years ago

Review №166

Rating: 5

Date: 4 years ago

Review №167

Rating: 5

Date: 4 years ago

Review №168

Rating: 4

Date: 4 years ago

Review №169

Rating: 5

Date: 4 years ago

Review №170

Rating: 5

Just had dinner at their resturant and it was delicious.

Date: 4 years ago

Review №171

Rating: 5

I reviewed this hotel 3 years ago. And I am reviewing it again because my experience here came up recently between my sister and I. I re-read my review and even though I gave it five stars, my description doesn t do it justice. I hope the same general manager is still there because he is a gem. He helped my sister and I out when we were in a hard situation, having just had all of our belongings stolen while traveling cross country..we initially booked a hotel (Hawthorn Suites by Wyndham) but they wouldn t let us stay there (even though we already paid for it!!!!!) because we didn t have a credit card to put on file since it was stolen. (Very bitter and hard feelings towards this hotel. They did not take our situation into consideration at all, we had lost everything and just needed a place to sleep, but they would not let us stay! Even though we already paid!)...Luckily we were able to acquire just enough funds to get home..so at this point we had to find another hotel (within eyesight because we didn t have a gps) and I am so glad we stepped into the Four Points. Everyone here was so pleasant and accommodating and demonstrated the true meaning of hospitality. I highly highly recommend.

Date: 4 years ago

Review №172

Rating: 4

Date: 4 years ago

Review №173

Rating: 5

Date: 4 years ago

Review №174

Rating: 4

Date: 4 years ago

Review №175

Rating: 1

Wasnt able to stay. Tried six times to book a room. Was hung up on twice by the person working the front desk. First time was claimed by accident, second was obviously not. Not gonna beg to give you my money.

Date: 4 years ago

Review №176

Rating: 4

Nice room, nice staff

Date: 4 years ago

Review №177

Rating: 4

Date: 4 years ago

Review №178

Rating: 5

Very comfortable and excellent service when I requested a room change, and replenishing body wash soap.

Date: 4 years ago

Review №179

Rating: 5

Date: 4 years ago

Review №180

Rating: 4

Date: 4 years ago

Review №181

Rating: 5

Date: 4 years ago

Review №182

Rating: 5

Date: 4 years ago

Review №183

Rating: 4

Date: 4 years ago

Review №184

Rating: 3

Date: 4 years ago

Review №185

Rating: 5

Beautiful room!! Quiet.

Date: 4 years ago

Review №186

Rating: 1

Date: 4 years ago

Review №187

Rating: 5

Its very nice great customer service and affordable. Right by the movies and the loop for easy access for going out.

Date: 4 years ago

Review №188

Rating: 4

Fairly new modern hotel, un seasoned staff.Nice rooms with lots of outlets for devices.

Date: 4 years ago

Review №189

Rating: 5

There for a company training function. Phenomenal folks. Impeccably clean!!

Date: 4 years ago

Review №190

Rating: 5

Friendly People, its like home away from home.

Date: 4 years ago

Review №191

Rating: 4

Nice hotel. The food was horrible.

Date: 4 years ago

Review №192

Rating: 5

Date: 4 years ago

Review №193

Rating: 5

Great hotel! Very customer friendly and nice accommodations.

Date: 4 years ago

Review №194

Rating: 4

Date: 4 years ago

Review №195

Rating: 5

Date: 4 years ago

Review №196

Rating: 5

Great place

Date: 4 years ago

Review №197

Rating: 4

Decent hotel. Comfortable. Polite staff. I didnt get to check out the bar, but I have heard that its good. I was disappointed in that there are no mini fridges in the rooms, and no microwaves either. I was there for a week, where that became a problem for me. The wifi is reliably weak, but what else do you expect from a hotel?

Date: 5 years ago

Review №198

Rating: 5

I loved it...quiet, clean, nice.

Date: 5 years ago

Review №199

Rating: 4

Date: 5 years ago

Review №200

Rating: 5

The whole place had a nice calm to it... Room was cool and quiet.. The bar had good service and friendly staff...

Date: 5 years ago