DoubleTree by Hilton Hotel Midland Plaza

Review №1

Rating: 5

Very helpfull

Date: 6 days ago

Review №2

Rating: 3

Lovely older hotel. The rooms are huge and clean. Lovely beds. It s downtown but parking is free on the property. I loved this. The front desk staff did not seem friendly at all which is not the Hilton way, so that was a little different. I did enjoy my stay but had to switch hotels because the nightly rate skyrocketed in the week. Rooms: Rooms are large and clean. No refrigerator or microwave is included but be requested. The bed is divinely comfortable. Quiet no disturbances Nearby activities: Bars and restaurants Safety: I felt safe at this hotel. Quiet no disturbances Walkability: This hotel is downtown in a walkable area, restaurant and bar on the same block

Date: 3 weeks ago

Review №3

Rating: 5

Great RnR ... unexpected maid service was a rude awakening

Date: a month ago

Review №4

Rating: 2

I usually like Doubletree but some need a little help, like this one. I pulled up to the front to valet my car. I waited and waited and no one ever came. So I called to see where parking is. Once I parked I came down to the first floor, hoping to walk right into the hotel. No such luck. You have to walk out some doors into an alley and to the street to get into the hotel. And that alley is not pretty. There was a dead bird in the alley that has been there a little too long. You d think they d come clean it up. And since this is the main way in, clean the alley. A little cement and paint go a long way. Check in was rough. The girl never smiled, didn t tell me about the hotel amenities, and just handed me my keys. I even had to ask her for my water and cookie, which is one of the biggest things they tout. And I m pretty sure the AC was out because the entire first floor of the hotel was hot. The rooms are quite dated and in need of some deep cleaning. Also, my AC didn t work. I would set it to 60 (because I was having problems with it) and it never got below 76. That alone makes me want to give 1 star, along with the bathroom. The shower head is this cheap plastic head that s just gross. At least update that and splurge on some metal heads. And not being able to open and close the bathroom door while in the bathroom is a problem. I think it would have been wise to extend the bathroom since the room is so big. The door hits the shower curtain rod so you can t fully open it. And the rod was completely bent with people trying to open the door apparently. And why in gods name is the toilet paper holder basically on the ground?! Not to mention you can t even reach the top one unless you swivel around. And the water pressure is non-existent. I didn t even wash my hair because I knew I d never get the soap out. There was also a fire alarm test one day that I wasn t even made aware of when I checked in. It went on for far too long. If you have tinnitus, good luck. On checkout day at 9am, housekeeping entered my room, even with a do not disturb sign on the door. I immediately walked up to the door, reached for the sign, and asked her if this meant nothing. She started talking in Spanish, pretending that she didn t know English, when I have heard her in the hall before speaking English. Clearly they need to be better communicated to by management to not enter rooms. Finally, I ordered room service but was told they can t deliver because they had an associate walk-out and they are short-staffed. Clearly this whole operation needs a gut. This was my second time here (as evidenced by the bathtub instead of walkin) and think it will be my last. Which is a shame because I love Doubletree.

Date: a month ago

Review №5

Rating: 3

Date: a month ago

Review №6

Rating: 5

Date: 2 months ago

Review №7

Rating: 3

4th of July downtown Midland is amazing. The pool was dirty both times I was here a few weeks apart which is super sad because it is an amazing location for a pool. Rooms: Clean.

Date: 2 months ago

Review №8

Rating: 2

Place is very run down, doesn t look like any money has been put into it in decades.

Date: 2 months ago

Review №9

Rating: 4

Down town is different now in Midland for some reason its just in the air facility was ok but keep the glamor alive and your reputation shall remain solid

Date: 3 months ago

Review №10

Rating: 4

Date: 3 months ago

Review №11

Rating: 4

Date: 3 months ago

Review №12

Rating: 2

Location is The only positive thing . This hotel is far from what Hilton offers elsewhere. Only 1 elevator barely works which causes stress specially early morning and evening. Receptionist is gone for the most part , no decent restaurants lack of service,lack of maintenance , outdated . Needs urgent attention!

Date: 3 months ago

Review №13

Rating: 1

No water, rooms are musty and cant get a refund because Priceline is a third party. Now I get to drive around and try to find lodging. I wish Priceline would vet these places

Date: 4 months ago

Review №14

Rating: 5

Nearby activities: Go sightseeing and find good restaurants Rooms

Date: 4 months ago

Review №15

Rating: 5

Excellent hotel in the downtown core. If you need to stay in town near the convention center, this is probably the place to stay. Rooms: Recently refreshed rooms. Nearby activities: Very walkable to the downtown core. Across the street from the convention center. Food and drinks: The hotel has several restaurants and bars inside the hotel.

Date: 4 months ago

Review №16

Rating: 3

Date: 5 months ago

Review №17

Rating: 1

Location is great but everything else is horrible. I checked-in around 7pm on 05-3-24 and 3 hours later Im about to check-out. The food at this Italian restaurant is mediocre at best and way over priced not to mention the room service from said place was lacking and we couldnt get drinks to our room because all the bartenders were busy with a private function and the added insult is that I wanted to treat my wife to a nice anniversary. DO NOT RECOMMEND.

Date: 5 months ago

Review №18

Rating: 1

Date: 5 months ago

Review №19

Rating: 1

We ate at the restaurant, and that s all this review is about. Service was comparable to Taco Bell hey were out of a variety things on their menu and even though they weren t remotely busy, it was like the restaurant was packed.

Date: 5 months ago

Review №20

Rating: 5

Good clean hotel. Walkability is great. Staff is awesome. Randy and Xiomena went the extra mile for me. I hope I spelled her name right

Date: 5 months ago

Review №21

Rating: 5

Date: 5 months ago

Review №22

Rating: 5

Date: 5 months ago

Review №23

Rating: 3

Hilton is normally my go to hotel. Service and location was awesome, but the outdoor bar three floors down kept us up till 11am. But I have to say, the night manager took very good care of us. When I called down to complain, she took care of it right away.

Date: 5 months ago

Review №24

Rating: 1

Location is good if you need to be downtown. Service was unacceptable from check-in to check-out. Had a service animal and was called in the middle of the afternoon to be told it was barking. The dog was gone from the room at 8:30 that morning. Had dinner at CACIO restaurant in the hotel. The food was inedible. Sent our plates back full, was never asked how the meal was. Asked for the suite to be cleaned and towels refreshed. Never showed. When I notified the front desk, they said they would take care of it. Never heard from them again, housekeeping never showed. Worst experience in a Doubletree or Hilton for that matter. AVOID this hotel if at all possible.

Date: 5 months ago

Review №25

Rating: 5

Date: 6 months ago

Review №26

Rating: 5

Date: 6 months ago

Review №27

Rating: 2

Hotel is ok. Very icky feeling but rooms are fine very basic. Definitely bring your own cleaning wipes for the room. There is no market to buy waters etc and Starbucks in lobby isn t open until 6:30am for us early business travelers, not quiet early enough.

Date: 6 months ago

Review №28

Rating: 5

Unfortunately, the place is not being kept up. The cafe is now an italian reasturant. I dont eat pasta, so I had to leave the hotel to eat. Not what it used to be!!!!

Date: 6 months ago

Review №29

Rating: 1

IF YOU WANT TO SLEEP AT ALL..... DO NOT STAY HERE!!!! Hilton Diamond member here.... so we have tons of hotel stays. But first, I have to give flowers to the 1 & ONLY shining star from this whole ordeal- and thats daytime front desk employee Tammy. She seemed to actually care & was mortified by our less than stellar experience. But a hotel, especially one this large, needs more than 1 good staff member. They require a team of Tammys & unfortunately this location doesnt have that. This place is an embarrassment to the Hilton name. If I could give ZERO stars I would. Literally the worst stay Ive had in 40 yrs. The room was not great (until we were moved on our final night), really needs some updates & just general upkeep work. Actual holes in the kitchen area, filthy tiled area, even a lamp that someones pet mustve destroyed before we got there- darn near caught the room on fire just turning on the light switch on when we arrived. But I could have got past that & chalked it up to fluke that probably wouldnt happen again. What I cannot get past is the fact that this is the loudest hotel Ive ever seen. Outside noise, hallway noise, loud neighbors fighting (more on this later). OH & THE RAVE (that they had the nerve to call an art show) that was going on all night outside our room... that no one at the front desk warned us about upon check in. We did not sleep for 2 nights. The walls in this place must be made out of the 1 ply TP in their bathrooms. In fact a few families ended up leaving due to the insanely loud party. Lets not forget the piles of vomit (probably from drunk people) all thru the hotel and outside that no one seems to care about. Seriously, dont waste your money and find a different hotel. This place needs to just turn into a nightclub, a by the hr type hotel, or something else..... this hotel is NOT deserving of the Doubletree name and reputation. Personally I think they need to turn the entire thing into a nightclub where you can sleep if had too much to drink. Because the place is being treated and run as one already. It is for sure not a place to bring the family... NOT kid friendly at all. With the club atmosphere, all sorts of people coming and going that are not guests. But I guess that makes sense because they clearly do not value the people who spend their money for a room. On our last night we were forced to change rooms due the extremely loud neighbors who on the first night were up until 345am screaming and arguing; and the second night horsing around, barking, scream-laughing, hollering... general obnoxiousness. When we called downstairs to have them ask to please keep it down at 1am, the man in the room got extremely upset, screaming profanity and making threats towards us. We didnt call the first night when they were fighting. And didnt call but once about the horsing around. The threats made me very uncomfortable and felt unsafe. Even the restaurant downstairs was disappointing. Long story short, food not worth the price, service was nonexistent, even room service servers sucked. Missing food, missing drinks, took forever, no one knew anything about anything.... like every person involved with the restaurant was brand new and on their first day. Waaaayyy too expensive for zero service and less than average food. Worst experience all the way around. Will not stay here again and will no longer recommend to others Unfortunately we have referred a few friends based on a previous stay and we are truly sorry and embarrassed. I dont know if its under new management or what. To top it all off, we ended the night with some drunk individual from the art show/ Rave party pulling the fire alarm. I couldnt get out of there quickly enough and it turns out we werent the only ones. They seriously need to at least take the word hotel out of the name. Ive had better sleep and far better experiences at a Motel 6. 100% WILL NEVER STAY HERE AGAIN. Im proud to give Tammy a shout out but they really need about a million more of her.

Date: 6 months ago

Review №30

Rating: 3

Date: 6 months ago

Review №31

Rating: 5

Date: 6 months ago

Review №32

Rating: 2

This should be rated as a 1 star motel. Ive had better in Gordon, TX. The rooms are not worth the money. I am so embarrassed about this place that I called my company and had them move the rest of my team to another location before they arrived. Rooms: Rooms are disgusting. Tiles are falling off the wall. Ceilings are cracking and appear to be falling. The glass balcony doors are filthy and the kitchen/foyer floors have dried sticky spillage. There is mold growing in the shower corners. Room service tray from a previous guest(maybe) sitting in front of my door. Stains on the ottoman and furniture. The inside of the trash can is filthy with grim. In Room informatives and Menus are sticky. There is enough wrong here that I am scared of walking on the balcony. Windows in the halls look like a haunted house (grime and dirt build up). If staff shortage is the problem then stop booking so many rooms. Only book what your staff can do. Oh did I forget to mention the soap scum on the lip of the tub. Lol. Ive run out of room to mention more. Safety: Safety is about as reasonable as Midland Texas can be. Good luck. Walkability: It is a great location. There is a green park across the street and so many locations for food and drinks within walking distance. Food and drinks: Not sure I should also talk about the food. I am so conflicted by what this location represents. Not at all good for the brand. Be warned. Ive seen nursing homes better than this place. Noteworthy details: Please head my warnings. Haunted hotels in horror movies are better cared for than this place is. I am so disappointed with this place. Total buzz kill.

Date: 7 months ago

Review №33

Rating: 5

The guest service team on duty when we checked in were amazing. Throughout our stay were were very pleased with the rooms, the guest service team the in house food options and Atmosphere at the Reserve were exceptional. We will definitely be returning. Rooms

Date: 7 months ago

Review №34

Rating: 5

Date: 7 months ago

Review №35

Rating: 3

Convenient location BUT the rooms are lacking an update. All the outlets are used and abused, the shower heads lack spread, and the carpet is well traveled. From the time hotels went for $400/night, how has this facility NOT updated its Ammenities.

Date: 8 months ago

Review №36

Rating: 5

Date: 8 months ago

Review №37

Rating: 5

Date: 8 months ago

Review №38

Rating: 4

I updated my rating so thought Id post an update. Were back 4 months later Jan 15- and our room is way better than last time. Also have to say again the staff here is so friendly and nice. Our room is great. You can actually walk on the carpet and it isnt sticky or smelly. Our room has been cleaned everyday and i love that you dont even have to request it. My only complaint is the train. If you have a hard time sleeping with noise dont sleep on this side lol. Weve gotten used to it so its ok but just a heads up. Hotel needs a big update especially for being a hilton downtown. The staff is super friendly and nice! I never caught ahyone not working. Everyone was trying there best at everything and that was nice to see. Valet was an angel even though I parked and left 58 times a day they never complained. I always appreciate great customer service. Pool needs updating and cleaning but it did feel good up there. Thanks guys!

Date: 8 months ago

Review №39

Rating: 4

All in all have tonsay it was a good experience, granted I was in a bobtail big truck and was able to park it on the street. I called the number of the parking lot down the street to pay to park but no answer and no call back. The chocolate chip walnut cookies from the front desk scrumptious, the dinner vegetable Alfredo with a side salad and garlic bread definitely a favorite the price not a big fan of but well worth it

Date: 8 months ago

Review №40

Rating: 4

Date: 9 months ago

Review №41

Rating: 5

Nice hotel to rest clean and tidy.

Date: 9 months ago

Review №42

Rating: 5

Date: 9 months ago

Review №43

Rating: 4

Date: 9 months ago

Review №44

Rating: 2

The bad: Was unimpressed all around. The poor front desk attendant was all alone checking in a crowd of people and juggling calls. Took 30 min just to check in and I traveled solo. The room door jammed easily from warping and I basically had to crash into the door just to open it each time. The safe was damaged and the handle was broken off, definitely not putting valuables in that. All of the linens and towels smelled of burnt rubber, definitely a dryer issue. The lights were dingy and struggled to turn on like in old horror movies. The shower grate was rusted. Also, breakfast is not free, even though the quality is about the same as youd get anywhere else (eggs, sausage, biscuits, fruit) but a nice $15 plus tax and tip because theres no coffee station, a server has to bring the coffee to you. Im lucky my trip got cut short. The good: The AC works, and the hotel is conviniently located. Didnt get robbed. The downstairs and bar look renovated. The rooms are quiet and you cant hear traffic muor neighbors Rooms: What is that weird burnt rubber smell on all of the linnen and towels? Food and drinks: $15 for breakfast that tastes exactly the same as any hotel with complimentary.

Date: 9 months ago

Review №45

Rating: 5

The staff was extremely helpful tracking down an item that I left in my room and getting it back to me.

Date: 9 months ago

Review №46

Rating: 1

The rooms were in bad shape paper peeling off the wall. Bubbles in the paper on the walls. No wifi at all the entire stay. For the price we paid, we could have stayed at a Holiday Inn Express and had a much nicer room and experience. I would not recommend this hotel. Cars raced in th parking garage all night.

Date: 10 months ago

Review №47

Rating: 1

We went with our friends this last Friday 11/17/23. We enjoyed some drinks at the downstairs bar. While putting our card on file I noticed that the bartender had charged my card already and so I asked why did it already run a charge through and showed her on my app. She giggles and says oh I dont know why it does that but everyone asks me and Im not sure but it should go away. Well guess what... it did NOT go away and now I have two charges to my card from them. I called and talked to the lady at the front desk and she asked me for my whole debit card number. I told her no because the receipt its only going to show the last 4 digits not sure why she felt she needed my whole debit card number... I gave her the autho number for the receipt. If they call back and refund my money Ill change my review. To make matters even worse I called our friends that went with us and after checking they were charged twice too. Sound fishy and like someone is trying to pad their pocket.

Date: 10 months ago

Review №48

Rating: 4

Worst hotel internet that I have had in a long time (colleague in different part of the building had same issue)

Date: 10 months ago

Review №49

Rating: 2

My family had a private meeting room booked for a family members Memorial Service. Food and cash bar. The catered for (fajitas) was Not was not what was paid for only dry chicken and the cash bar beers went from $4.00 to 7.00!after Happy Hour ended approx 30 minutes after Memorial began. For a private banquet room there s Happy Hour price increases?! No wonder your hotel is struggling, that s pure Greed. And now your asking the City of Midland for money to prop up your bad management practices???

Date: 10 months ago

Review №50

Rating: 5

Excellent

Date: 11 months ago

Review №51

Rating: 1

This place has always been trashy. But the rude ladies that checked me and my cousin out yesterday morning were the worst Ive ever seen and thats including the multitude of SW that frequent the property. Nearby activities: I mean its in a small citys so i guess youre near everything Walkability: Theres a park across the street

Date: 11 months ago

Review №52

Rating: 2

This place is in urgent need of maintenance all around the building including the rooms. Not worth the badge of Doubletree. Breakfast was worst than super 8s.

Date: 11 months ago

Review №53

Rating: 5

Date: 11 months ago

Review №54

Rating: 3

Older Hotel. Quaint. Nice room on 11th floor. Breakfast buffet was good. Stayed Saturday night for anniversary. Walkability: Downtown and close to everything Midland.

Date: 11 months ago

Review №55

Rating: 4

The management at night is rude!! Rooms: Out dated. Maintenance does what they can but place is Ancient. Rooms : 5/5 |

Date: 11 months ago

Review №56

Rating: 5

Date: 11 months ago

Review №57

Rating: 4

Date: 11 months ago

Review №58

Rating: 2

We booked this hotel for our wedding guests only because of the location. It was convenient to restaurants and bars. I reserved 4 rooms for my family. One of the rooms was called the parlor and it was filthy. When we arrived, there a refrigerator on the floor outside in the hallway near our door. The refrigerator and microwave were dirty and the fold out sofa bed still had dirty sheets on it. One of the connecting doors had something crusty stuck to it. Housekeeping had to scrape it clean. It was really dirty. Housekeeping did not service the rooms daily, but only brought towels and left the clean towels on a dirty stained chair on the parlor. They only had one elevator working and the one that the one that was working, was very slow. The water pressure was low on the 11th floor. The food at the Eatery was terrible. The breakfast buffet was ice cold (according to my husband, mother and sister) and it was overpriced. $19 per person. We were told the Starbucks was open on the weekend, but Saturday morning we were told by the front desk that they were closed over the weekend. I will say this, Robert, the valet attendant was fabulous. He had a great attitude and was extremely helpful. Tammy, one of the managers came up to the room and saw the crusty stuff on the door and had housekeeping clean it. This hotel needs updating and the staff needs to be educated on ALL THE THINGS associated with running the hotel. And please tell your one of the girls at the front desk, not to call the guests honey. Its condescending. We probably wont be staying there again. Midland needs a school there THE CONRAD HILTON school of HOTEL, RESTAURANT AND HOSPITALITY MANAGEMENT. They need a little help. The hospitality industry is VERY IMPORTANT to a city. MIDLAND needs to improve their HOSPITALITY. I want to be treated special when spending money at a HILTON hotel or any hotel. The Holiday Inn had cleaner rooms and better hospitality when we stayed there last year. Rooms: Rooms need major update and a good sanitized cleaning. And the 3rd floor Sky bar bathroom needed major attention. We hosted a rehearsal dinner party and it was embarrassing to have guests use a dirty, not stocked bathroom. No hand soap. And half roll of toilet paper. Walkability: The only thing I would say is that this hotel was convenient to downtown bars and restaurants. Food and drinks: The 117 Eatery needs a new cook.

Date: 11 months ago

Review №59

Rating: 1

This location allowed someone to use our debit account to purchase rooms. The card wasnt physically present and no ID was checked. They were also not cooperative with authorities. So beware with your information.

Date: a year ago

Review №60

Rating: 1

Room was a run down dump. You can tell this used to be a good hotel and was built well but has not been maintained. No hot water in the shower (shower drain backed up), black mold on the drywall under peeling wallpaper. And take a look at what was growing on my faucet!! Viking had bulges in it from apparent water damage. Unable to get internet working on 3 devices (just came from another Hilton property where I had no issues).

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 4

My room was haunted

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 3

Rooms are severely dated. Water comes out of sink sideways. Multiple bulbs out. One elevator permanently out and the other sporadic service to where we had to use stairs to get on the 6th floor.

Date: a year ago

Review №66

Rating: 3

Decent stay overall and a convenient location in Midland. The rooms definitely need some updating. The tvs and furniture are a bit dated.

Date: a year ago

Review №67

Rating: 1

Bad hotel. I checked Great view out of sarcasm. Not great options to choose from. Food and drinks: Nk

Date: a year ago

Review №68

Rating: 1

Don t stay here, they will charge you twice for a room, not correct the problem, and Griselda will call you a liar and accuse you of trying to scam the hotel. Fighting the erroneous charges through my financial institution, but me, not my organization will EVER come here again after being faithful customers for years! Rooms: 601 smells just like a moth ball factory

Date: a year ago

Review №69

Rating: 4

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 5

Older hotel, but the room was clean and has ample supply of towels. Asked and got a fridge promptly.The one thing that bothered me was the Pool Party. It was way too loud and the music rattled my 8th floor window. Lasted until 10:30 on a Sunday. Fire the person who came up with that idea. Rooms: Clean and tidy.

Date: a year ago

Review №72

Rating: 4

Nearby activities: Downtown Rooms

Date: a year ago

Review №73

Rating: 2

Old hotel, no AC Im main areas, pool had green water. Parking inconvenient unless you pay 25/day valet. Staff was very helpful and friendly.

Date: a year ago

Review №74

Rating: 5

5 stars and then some! Excellent place to stay

Date: a year ago

Review №75

Rating: 1

Was 4Star now 1Star - double charged for my stay - shocking to find on my credit card double they billed twice - each $0.01 off from the other... this was a month later. WATCH OUT! If I was not paying attention I would have been swindled... would not have expected it from a Hilton hotel but... shame, shame, shame. Very nice hotel, actually the only place I stay when I travel to Midland. Clean with easy access, rooms are large and most importantly the beds are great to sleep on. Will be back....

Date: a year ago

Review №76

Rating: 3

Just completed a weekend stay and sadly, it left a lot to be desired. Carrying the Hilton Double Tree name, I expected more than what was offered. The hotel lacked amenities. To start, valet parking was only there on Friday evening when we arrived, non-existent on the weekend. The lobby and common areas were extremely warm. The morning coffee station was something out of a Motel 6 with just one small coffee carafe with 2 different kinds of creamer. For a hotel of this size, they should have had way more coffee. There was no varieties of coffee either (bold, light or decaf). The restaurant and lounge areas were bare and had eerie vibes of a ghost town. The morning breakfast was extremely overpriced for what you get. Powdered eggs, fried potatoes that were cooked in week old grease, thin bacon and sausage patties that resembled hockey pucks. Not worth the $16!!! The rooms were basic with no mini fridge, or microwave. Again, NOT what I expected from a DT. The bathroom door didn t latch or lock. The beds were comfy and the air conditioner worked well. That was about all that was worth it. All in all, the location is great, but the overall quality left a lot to be desired and didn t live up to the Hilton brand that I am accustomed to. It s a hotel is need of major TLC. If I am ever back in Midland, I will look into other options before the Double Tree.

Date: a year ago

Review №77

Rating: 3

Not totally disappointed, but my stay wasn t as good as I had hoped. The staff was friendly but the building and rooms seem to be a bit outdated . Additionally, after checking in, it wasn t explained to me that there were two towers with accompanying elevators. Because of this missed detail , I carried all of my luggage to the 9th floor of the wrong tower. When I couldn t find my room number I called the front desk and it was explained to me that I had taken the wrong elevator and that I needed to walk to the other tower. Not a big deal, but slightly frustrating after driving 8 hrs . Once I got to my room I noticed there was no refrigerator, something I needed for my drinks and food I packed for the road. The young lady at the front desk was nice and accommodating and put in a request to have one delivered. Three hrs passed and no one showed up. It wasn t until I called again that they finally came. As stated earlier, the rooms seemed to be a bit outdated and the bathroom was much smaller than I had hoped. The towels were sort of dingy instead of the crisp white that you normally get at hotels. After my first night I requested a clean up and extra towels. (There s a sign that says complimentary room service upon request). After running errands for the day I returned to the hotel and nothing had been done. I called the front desk again and spoke with Tammy and explained that my stay hadn t lived up to my expectations. She was extremely nice and gave me a voucher for free drinks in the downstairs lounge. I appreciated the fact that she went the extra mile to make it right for me. The workout room, dining area and lounge were nice and I had a nice view over the pool. I also liked that they have plenty of parking.

Date: a year ago

Review №78

Rating: 4

The room is old and needs to be updated. The bathroom fan didnt seem to work. The staff were absolutely friendly and extremely helpful.

Date: a year ago

Review №79

Rating: 1

Date: a year ago

Review №80

Rating: 5

We had a great stay at this hotel.

Date: a year ago

Review №81

Rating: 4

Date: a year ago

Review №82

Rating: 2

Hotel is in need of updating and maintenance.

Date: a year ago

Review №83

Rating: 2

This hotel is in a good location however the air conditioning wasnt working in any of the common areas...one of the elevators was broken, the wifi was very very slow if it worked at all, I got sick while I was there and had to order uber eats and they would not allow my driver to park for 5 minutes to bring my food in. I then had to get up, sick and come down to get my food...lastly, my room wasnt even ready at check in. I dont think I will stay here again unless I absolutely have to.

Date: a year ago

Review №84

Rating: 1

Double check your bookings as I had booked 5 rooms for my daughters sweet 16. all of them were used but was charged for one because the front desk did not assign anyone to that room. As if i could do anything about that. I spoke to hotel manager and the front desk lady with missing teeth and was told I would be charged for it. its okay looking at them they need it more than I did. I was just telling them because it was the point that they had overcharged me. Red flag was there when i started to book and the customer service I was getting while booking these rooms.

Date: a year ago

Review №85

Rating: 2

I understand that they cannot change their location but...they built a new nice parking garage but to get to the lobby, you must walk down a rough, stinking alley. Why didnt they build a connecting bridge. The service was good but the hotel overall was terrible. There were broken drawers in the bathroom, broken and loose trim also but the worse part was a loose, wobbly handicap bar in the bathtub that is a lawsuit waiting to happen. There were no hangers in the closet, I had to ask twice to get some. AND...only one elevator in the north tower was working and it caused major traffic jams with all the weekend people in the hotel. The air conditioning was not working in the bar, only a huge noisy fan blowing hot air around. Not pleasant. Rooms: Read above Safety: Not all elevators working, much crowding, having to walk in a nasty scary alley

Date: a year ago

Review №86

Rating: 1

Poorly maintained, 1 elevator out and the other elevator will eat you alive and maybe get you to the correct floor. Hilton doesn t care about guests. They have the A/C off in lobby, common areas, hallways and elevators. No concept of a handicapped or disability access room. Low counter in BR where toilet prevents wheelchair access. No Handicapped height toilet, conventional tub instead of low threshold shower, no seat. Ignorant excuse for a handicapped access room. Just plain pitiful. Hilton has completely destroyed the reputation they used to have. Third disappointing experience with Hilton in last 30 days. Marriott here we come!

Date: a year ago

Review №87

Rating: 5

Date: a year ago

Review №88

Rating: 3

Rooms were clean, beds were not uncomfortable. This hotel appears to be struggling to stay in business. Many items needed maintenance and attention. Pool is green, unkempt and closed in 100+ degree weather. Lounge was closed on a Saturday night. A/C is not working throughout hotel with the exception of individual rooms. Bathroom plumbing backs up inc. shower and sink, toilet bowl is not affixed to the floor, no mini fridge and only enough coffee for 1, street parking only. However, its in a great location. Walkability: Great restaurants nearby and of course, Summer Mummers is within walking distance as well.

Date: a year ago

Review №89

Rating: 3

Date: a year ago

Review №90

Rating: 2

I am giving the room a 3 because bedding was comfortable and sheets smelled and looked clean. The room is outdated .

Date: a year ago

Review №91

Rating: 4

Date: a year ago

Review №92

Rating: 2

The good: Staff were all excellent in-person - friendly, polite and professional. The bad: I requested a fridge and microwave a week in advance of my stay and neither was in my room at check in. Finally got a fridge at 9.45pm that night but never got the microwave during my four night stay. Toilet handle broke and took a day for repairs. Co-worker had broken AC which meant her first night was in an 80 degree room. Underground parking cramped and difficult to maneuver. I didnt realize there were still hotels without USB ports for charging in rooms, but now I know! Would neither return nor recommend.

Date: a year ago

Review №93

Rating: 1

It has been 1 night out of 3 and I will never be coming back to this hotel. Parking is very confusing, no mini fridge or microwave in room but available upon request, however when you request it no one brings it or calls you back. Business center is under maintenance and isn t going to be fixed during my stay, so now I have to pay to print paperwork somewhere else. The restaurant has some pretty bad reviews so I don t even want to try it. Very frustrating to buy food expecting to be able to refrigerate it, only to find there isn t one in your hotel room. Then to have someone tell me they are sending it up and it never shows up, then when I call back they tell me maintenance went home for the day and they have the keys so we can t bring it until tomorrow . Never again.

Date: a year ago

Review №94

Rating: 2

The thermostat not working ruined my trip. Initially it wouldnt go below 79. I called they came and i still couldnt control it but the temperature fluctuated from 75 to 79 which lead to some hot nights trying to sleep. Food and drinks: Good Restaurant and N Bar inside the Hotel.

Date: a year ago

Review №95

Rating: 4

Date: a year ago

Review №96

Rating: 4

Parking was convenient. The pool was not very clean and the hot tub was non existent. Beware the hotel did not have a fridge or microwave. The restaurant was ok, and had a good breakfast, I did have to say for the made to order eggs. Rooms: The rooms and parking was the best part of the stay. There where other issues I had to report. Probably will not be returning.

Date: a year ago

Review №97

Rating: 4

This hotel offers several amenities, the bed and pillows are very comfortable, everything works well, they offer breakfast, it has a bar but it does not have a Frigidaire or microwave, the service was friendly and professional, everything was very well organized and clean, it also has a very clean pool, we will return!

Date: a year ago

Review №98

Rating: 2

Not what I expected, the rooms are simple, and breakfast is not included, I asked for a nice view and got to the back of the hotel OK!

Date: a year ago

Review №99

Rating: 4

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 5

Was here for the rooftop bar not the stay. Service was great.

Date: a year ago

Review №102

Rating: 1

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 4

The hotel seems like it could use some updates, but it was overall a good experience. There were comfortable places to enjoy a cigar and a drink. Nearby activities: Located in downtown Midland, there were plenty of restaurants within walking distance.

Date: a year ago

Review №106

Rating: 5

A nice hotel in downtown Midland. In the middle of the action and the Plaza

Date: a year ago

Review №107

Rating: 5

Older hotel. Was very clean and located on a great spot.

Date: a year ago

Review №108

Rating: 3

Nice property but very basic rooms. No fridge, no microwave, no USB ports, no breakfast included and the computers (business center) and internet didnt work so we had to use cash for everything the entire trip. They dont even have a little store for snacks and toiletries like most places. No service was provided to my room between days. Pool water looked good but the sides and bottom looked filthy. They do have a great location across from a really nice park and walking distance to restaurants and shops.

Date: a year ago

Review №109

Rating: 5

Rooms: Very neat and clean and friendly staff. Hope to return. Great Job !!! Rooms : 5/5 |

Date: a year ago

Review №110

Rating: 5

While this is my favorite place to stay in Midland, some may fret over the limited nearby parking or the lack of refrigerator in room. I dont need a fridge and I dont mind walking. Its old school but very clean. All staff interactions have been very positive. Great place to meet with clients and co-workers. Five stars for my needs.

Date: a year ago

Review №111

Rating: 4

The whole experience was nice, the office staff and everyone were sweet. There was a nice gym.

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 1

This hotel used to be THE place to stay in midland. My how the mighty have fallen. The whole hotel is in a state of disrepair and the staff are barely present to say the least. The business center is inoperable with no time on restores service. The carpet is bubbling everywhere. The walls have patches peeling off. The down button on the elevator didn t work on our floor. There was only one of two elevators working for all guests on 10 floors. The first day the elevator was FILTHY. The second day someone thought ah screw it and shattered a glass cup in the elevator. I m a native midlander and will absolutely not be staying here again.

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 4

Old School Hilton in downtown Midland Dog Friendly 2nd floor restaurant / rooftop bar Starbucks on 1st floor Located next door to Bush conference ctr, Centennial Park Rooms are nice , maybe could use a refurbishment Good front desk service Valet parking Walkability: Downtown, near restaurants, park, coffee shops

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 4

This is definitely an older hotel, but it does have a certain charm. The room was nice and clean. The phone in our room was not connected and that bothered me. The location was perfect for us. Sadly, as with a lot of service jobs, they were understaffed. There was one wait person in the breakfast area and it was definitely not enough. She was kind, did her best, but there was no way she could do everything in a timely way with all there was to do. She still tried and did it with a smile!

Date: a year ago

Review №118

Rating: 4

Date: a year ago

Review №119

Rating: 2

Worst Double Tree Ive stayed in when it comes to cleanliness. Room smelled like it had been smoked in recently, carpet was sticky, minimal hot water in the shower, bar smelled like it hadnt been cleaned in a few years. Breakfast was decent.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 3

Date: a year ago

Review №123

Rating: 1

I will explain why I rated this hotel so bad: Rooms - dated, old, dirty carpet, wallpaper in bathrooms falling off, shower curtain as old as time, yellowish and broken, drains in bathrooms clogged with hair YUCK! Mattress so old they lost their shape. I could continue but its just too much. Service: there are like 4 people working in the entire hotel ! seriously. No one had time for anything, the front desk was always busy with so many people complaining. I felt bad for them. One day they removed all the towels from the rooms to wash them and did not give us towels until the next day, and late. They just didnt have people working there, so they had to close the restaurant. Its just ridiculous. Sofas in the lobby are peeling off, literally, pieces of leather hang down as if a cat had attacked them. Its so disgusting its now funny, because I am not there anymore and I can laugh. We were there for a dance convention, more than 300 dancers, plus chaperones and company directors. They knew we were staying there since last summer, they could have prepared for this in advance, with people, towels and whatever was needed. Location; yes its downtown in front of the beautiful and NEW convention center, but still, if you have to go to Middland for work, or for something going on at the Convention center, 6 minutes away driving, you can find a set of hotels that I am sure are a lot better ( Marriot Courtyard, Springfield suites and a few more I couldnt tell the names from the distance). All looked pretty new, in a good location and enough restaurants around to survive. DO NOT STAY IN THIS DOUBLETREE until its renovated FROM SCRATCH. Its disgusting. AHHH... forgot to mention the elevator BROKE DOWN, and they only had 2, so with one elevator on peak hours when all dancers had to be out, we had to use the stairs - 11 floors !!! up and down ! ahh with dead cockroaches all the way, up and down. Worst hotel stay ever. Please do yourself a favor and if you HAVE to visit Middland for any reason, DONT stay there.

Date: a year ago

Review №124

Rating: 5

The front staff was so friendly!

Date: a year ago

Review №125

Rating: 4

Great location ....needs a bit of repair. Rooms: In need of basic repairs and better restocking. Nearby activities: Nearby restaurants and park. Safety: Feels over all safe Walkability: Very conveniently located to restaurants, walking distance minimal. Food and drinks: They have a decent bar but the breakfast is outrageous for the quality of food.

Date: a year ago

Review №126

Rating: 5

The rooms are very nice and the employees at the front desk are pretty nice

Date: a year ago

Review №127

Rating: 2

Needs new everything inside. Restaurant was not open for lunch or dinner only kitchen was open, didnt like having to go to the bar to order food because they didnt have room service anymore. Stayed on the 7th floor had to go down 2floors to get ice.and all the coke machines were sold out.valet should be complimentary. Bed was hard

Date: a year ago

Review №128

Rating: 4

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 1

This hotel is not up to par with other Double Tree Hilton hotels that I have stayed at. Every hotel hotel of this caliber that I have stay at, including the Double Tree chain, have standard amenities such as mini fridges, microwaves, a small counter area for preparing coffee/tea/drinks, and a walk in shower. This hotel has none of that. In fact, I had to request a mini fridge for a few groceries I picked up on my way to the hotel, and the front desk said that these only provide upon request when booking, and generally there needs to be a medical reason. He mentioned that they had prior guest that left food in the fridge or left dirty microwaves, so the hotel pulled them at some point. I finally got a mini fridge delivered to my room, and it looked like they pulled it from the back of a storage room where its been wasting away. The fridge was covered in scratches and dents and looked like it had been tossed around carelessly. This hotel doesnt seem to understand the concept that reason people stay in nicer hotel chains like this are for the amenities, and cleaning out mini fridges or microwaves is a standard service that hotel cleaning staff perform as part of the service. Im not suggesting leaving a dirty or trashed room, but suggesting that because the hotel cant be bothered to perform the very services that are expected by patrons of a hotel of this caliber as a justifiable reason not to provide expected amenities or services is beyond ridiculous. To top it all off, the hotel WiFi was abysmal. A simple speed test was barely pulling over 2MB download and maybe 4MB upload. And to make matters worse, they use the older digitally locked TVs that do not allow you to connect your own streaming device such as Firestick or Roku. The remote used to control the TV looks like a childs toy and has only very basic functions, including power on/off, change channels, and change volume. There is not even a way to get to the channel guide to see whats on. You can only scroll through the channels to see what is on. Also, the door lock was clearly damaged from what looks like someone trying to kick in the door, and is half hanging off the hinge. These rooms are motel quality at best and not remotely worth the cost. While the hotel staff are friendly enough for the most part, this does not remotely make up for the poor experience caused by the lack of basic amenities and services expected of any hotel of this caliber.

Date: a year ago

Review №132

Rating: 3

My husband travels a lot due to work. And the Double Tree is his favorite place. But, this past weekend he was very disappointed. Not once did we get offered cookies. And my only complaint is that the bar doesnt let you know your get gratuity added to your tab. It was just my husband and me. It was a $60 tab with a $12 gratuity. I , not knowing, left a tip. I asked for the itemized receipt and didnt realize it until I got to our room.

Date: a year ago

Review №133

Rating: 2

Horrible and disgusting bathroom, stains on the walls, maybe even a blood stain adjacent to the tub? Seemed like everything needed repair or extra TLC, only redeeming quality was the location and friendly staff

Date: a year ago

Review №134

Rating: 3

Only good thing about this hotel is the location an service. Have to admit the staff goes above and beyond to make you feel comfortable and relaxed, they are attentive and courteous. Unfortunately, the whole place is extremely outdated, very dingy and cold. Bar doesn t have a drink menu and lacks variety of wines. Food is average, you ll find better food at any chain restaurant. The bar on the first and third floor are extremely dark and doesn t have enough barstools. The bathroom for a 2 queens room was so tiny and the water pressure was terrible. The A/C is a wall unit, that is very noisy and turns on and off on multiple times. Can t recommend this place for families or long stay vacations.

Date: a year ago

Review №135

Rating: 1

If they were neg points i rated a neg 5. For this hotel being a hton Hotel I was extremely disappointed. The reservation were double confirm and yet when arrive they did not have the rooms. Had to settle for regular room vs handicap. No valet parking was told yes. This is hard for and individual having to use a wheel chair, the beds were lumpy and holes where they needed to be replace. The carpets in the areas we were in need to be replaced or stretched, could not shower because room was not handicap as confirmed and promised. Was not appreciated as a Hilton honor member. No assistance with luggage. Ypu know how hard when having to use wheel chair. Staff unfriendly. I would like a full refund on my points back to my account. I will file a complaint to Corp Hilton as well.

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

They are always very nice and helpful - especially Haile - who i just spoke with today. She helped me address a hilton honors stay issue without an issue and did it with kindness and desire to help. The staff at this hotel are always very helpful.

Date: a year ago

Review №138

Rating: 5

Parking can be an issue, the hotel is nice and clean, the breakfast buffet is an level with the free breakfast at Hilton but its not free.

Date: a year ago

Review №139

Rating: 4

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 5

My stay in Midland Texas was AWESOME, great property with GREAT service, I will use it again!

Date: a year ago

Review №142

Rating: 5

Loved the location and service. Great breakfast buffet to start the day...

Date: a year ago

Review №143

Rating: 2

Old and run down. Needs maintenance.

Date: a year ago

Review №144

Rating: 2

I personally wouldnt recommend this hotel for overnight stay because they do a lot of drag racing on the weekend Friday and Saturday pacifically and the hotel knows about it and hasnt done anything about it.. I would recommend to try the restaurant because the customer service is outstanding in the restaurant and the food is good..

Date: a year ago

Review №145

Rating: 2

When I visit Midland I always use this location! The rooms are fine and it has a bar but this time I happened to park in the garage in the Handicap space. I m guessing a drunken bar guest decided to hit my car and keep going. The are no cameras in the garage and the front desk staff could have cared less! Very upset and disappointed! Midland police were great and offered me a ride to my nephews funeral! Park at your own risk! I had to drive back to Houston with no bumper!

Date: a year ago

Review №146

Rating: 1

If your goal is to contract legionnaires disease Id highly recommend this hotel! Rooms are cozy and smell like mildew, metal features are rustic and rusted. The bartender told me my takeout food was delayed because the chef was in the can... I walked out even though I paid for the food, no refund offered. Brilliant.

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 1

October 2022, this Double tree is junk! Worn out, needs update! Not exactly clean. Stay somewhere else if you can.

Date: a year ago

Review №149

Rating: 4

Hotel is a bit old but good locations, great bed and pillows

Date: a year ago

Review №150

Rating: 4

Nothing but bars downtown near the hotel. Restaurant prices not a good value,

Date: a year ago

Review №151

Rating: 4

Overall pleasant stay. Bed was super comfortable. Ac works great. Warm shower. Only issue with the room was there was no fridge. Also the ice machine on our floor was out of order. Will be back in the future.

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 5

Angel is the best bartender ever!

Date: a year ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 5

I mean it s a good hotel. Very friendly staff. Beds are fine. Just don t goto the bar here. They gave us a free drink coupon. You can use it at the coffee shop, for the love of god don t goto the bar here.

Date: 2 years ago

Review №156

Rating: 4

Date: 2 years ago

Review №157

Rating: 5

This is the place to stay when you want to relax. The rooms are nice and if you get high enough the view is breathtaking. There are 2 bars, one on the ground floor and the other is on the third floor with a balcony view of the George W. Bush park. We were on the 5th floor so there was a view. We will be telling everyone of our stay and that they need to go. Thank you

Date: 2 years ago

Review №158

Rating: 1

Just wanted a night away with my husband. Shouldve chosen a different hotel. There was no hairdryer in our room. No biggie, just call and ask for one... 45 minutes later, still no hairdryer. Was told 3 times that maintenance was on their way with a hairdryer. Finally I just ask to be put in a room that has a hairdryer. The young woman working at the front desk was rude and had a serious attitude. Maybe she thought I was unreasonable but I dont think wanting a hairdryer is that big of a request. Worst experience Ive ever had at a Hilton property. From the staff to the rooms, this place is just plain bad. And I didnt even mention that there was nasty brown stuff smeared on the walls in the first room we were in...room 504 is GROSS.

Date: 2 years ago

Review №159

Rating: 2

Front desk messed up credit card authorization from my company. I ended up having to place the parking on my card. Once taken off, i then had to experience the charge to drop off after some time. A customer should not have to go through this.

Date: 2 years ago

Review №160

Rating: 4

Date: 2 years ago

Review №161

Rating: 4

Date: 2 years ago

Review №162

Rating: 5

Love staying here good coffee great service clean rooms I recommend staying on the 11th floor to come with patios

Date: 2 years ago

Review №163

Rating: 5

If youre ever in Midland and need a place to stay DoubleTree Midland Plaza is the place to stay, the staff is courteous and friendly the food is good the amenities are great.

Date: 2 years ago

Review №164

Rating: 5

Super clean and they give you so many little travel items in the room (aside from traditional soap, conditioner, shampoo) that we didnt even realize we needed like a shower cap, mouthwash, and qtips! It was very helpful! I had interactions with a super nice blonde lady who worked the front in the evenings, the bar manager for the Reserve (Shannon I think was her name), and Adam. Super kind and very helpful. Its also right across the street from a pretty park and some good food places/coffee shops.

Date: 2 years ago

Review №165

Rating: 4

The veiw is good because the are a park in front, i only sleep one nigth all is ok... but i think is important a biligual service during check-in and check-out. The room are clean. To connect to the internet service is dificult.

Date: 2 years ago

Review №166

Rating: 4

This hotel needs a complete redo. The pool was closed. The staff were all very nice but short handed. No room service. The rooms were somewhat updated.

Date: 2 years ago

Review №167

Rating: 4

Great location, clean rooms, and good food. Its a bit outdated, the rooms definitely have a 70s style to them. But all in all its a good place to stay

Date: 2 years ago

Review №168

Rating: 3

Date: 2 years ago

Review №169

Rating: 1

I went on a date night with my husband. Sadly I was miserable. The hotel is more than dated the pool had brown stuff in the bottom of it , my bathroom sink the water would not shut off all the way , the carpet in the room floor was moist and musty. But we said you know what we have the rooftop bar let s make the best of it so we went up there and it was closed. We ended up leaving at 6 am and just went home the lady at the front desk was nice though

Date: 2 years ago

Review №170

Rating: 5

Date: 2 years ago

Review №171

Rating: 5

Date: 2 years ago

Review №172

Rating: 5

Very confortable, clean, and beautiful view

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 5

Great hotel! Superior rooms that are very clean and cozy. The staff are always super friendly and very helpful. Its like home away from home! Thank you for making my stay absolutely perfect! See you again soon!

Date: 2 years ago

Review №175

Rating: 1

Stay away from this place! It s pathetic that we paid to stay here. The room smelled like stale smoke, curtains were broken, phone broken, wifi doesn t work, bathroom is smaller than a closet, bathtub wouldn t drain, shower curtain and bathroom walls were stained, pool plaster was chipped and stained, all of the pool chairs are broken, pool area tables were all broken, lobby furniture is peeling fake leather, ice machine didn t work. We arrived early and our room wasn t ready which was understandable but when I went back to the desk at 3p (the listed check in time) it still wasn t ready. Nevermind that a group of 8 men checked in behind me and all of their rooms were ready. Finally at 3:30p we asked for a different room and received that. I m sure there s more but I m trying to forget it all! The only saving grace was that the bed was comfortable.

Date: 2 years ago

Review №176

Rating: 5

Date: 2 years ago

Review №177

Rating: 5

I stayed here for 1 night for a business trip. I had dinner and a drink, and the food was amazing. The accommodations were great. Very clean, and they even brought me a refrigerator for the items I brought. The staff was very helpful and very pleasant. I love that there was free underground parking.

Date: 2 years ago

Review №178

Rating: 4

It is very well located and comfortable. But in my opinion they need to remodel some things (like carpets) and they need staff who speak Spanish, because sometimes we come as visitors from Mexico who dont speak English (Im nopal) hahahahaha like on this occasion. But I do recommend it

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 5

Date: 2 years ago

Review №181

Rating: 5

Service was outstanding, room was clean & comfortable & the location was perfect.

Date: 2 years ago

Review №182

Rating: 4

Date: 2 years ago

Review №183

Rating: 5

Date: 2 years ago

Review №184

Rating: 3

I stayed on the 17th floor with a very beautiful view. The room was nice but one of the smallest rooms Ive stayed in every. The room has a modern look and was very comfortable. The bathroom had a slide door and was very spacious with up to date removable shower heads, marble sinks, well lit mirrors with a built in clock as well as hygiene products provided. Unpon arrival I didnt feel welcome. Felt more like I bothered the front desk clerk. Had a hard time checking in due to the hotel canceling my reservation. most hotel times check in is 3 and check out is 11 or 12. Since I knew I was arriving at 5am I booked and paid for a extra day in advance. All hotels Ive ever stayed only cancel you if you only reserve but dont pay in advance. I guess this one is different. Took over a hour to get our rooms back.

Date: 2 years ago

Review №185

Rating: 5

Date: 2 years ago

Review №186

Rating: 5

The staff here is so accommodating. One of the nights we stayed they had a party in their bar/patio area. It ran pretty late and was a bit loud but Rena at the front desk not only switched our rooms so that we could be in a quiet area but also upgraded the room and gave us a free dinner. They were extremely nice about it and the general manager spoke to us because they had never had a party of that type before and really wanted to hear our feed back. All of the staff was so nice. Definitely recommend this hotel.

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 2

Staff and room were very nice. Drag racing noise in empty parking garage next door and large street nearby made it hard to sleep as it occurred 4-5 times a night. Pool on roof top was green and dirty. Unfortunately , not some place I can recommend if you are a light sleeper. Location was nice for downtown activities though.

Date: 2 years ago

Review №189

Rating: 5

The COOKIES! When you check in you get the most amazing cookies ever.

Date: 2 years ago

Review №190

Rating: 5

Date: 2 years ago

Review №191

Rating: 5

What can I say... Its a Hilton

Date: 2 years ago

Review №192

Rating: 4

Very comfy beds and super helpful staff. Good place to spend the weekend if you are in Midland.

Date: 2 years ago

Review №193

Rating: 4

Indeed a good time was had @ the Midland Hilton Doubletree celebrating my besties 50th birthday The rooftop is a hidden gem and was an AWESOME space to utilize for a small to medium guest list. The evening sunset along with good friends, good food, and good music WE had a really GREAT time! #thumbsup #hiltondoubletree #rooftopfun #downtownmidland #midlandtexas

Date: 2 years ago

Review №194

Rating: 2

The hotel was fine and the staff was okay, but the A/C in the room was a little bi-polar...either extremely warm or freezing. However, I selected this hotel because of the convenience of having a shuttle to get me back to the airport. It is listed on this hotels specific website and Hiltons description of this hotel that they have an airport shuttle but I almost missed my flight because when I went downstairs to inquire about when the shuttle leaves, I was informed that they did not have a shuttle and and havent for years. When I showed the employee their own website, he was rather dismissive and laughed, then said: wow, I dont know why they have that on their.....

Date: 2 years ago

Review №195

Rating: 4

Date: 2 years ago

Review №196

Rating: 1

Date: 2 years ago

Review №197

Rating: 5

Super friendly staff and the breakfast fresh salsa is superb!

Date: 2 years ago

Review №198

Rating: 3

Good hotel with clean room with average service.

Date: 2 years ago

Review №199

Rating: 5

Awesome staff!! So welcomed everytime I walk in!! Definitely make you feel like a true HONORS member!

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago