Wingstop

Review №1

Rating: 5

Date: a day ago

Review №2

Rating: 5

I haven t always had the best experience here but anytime Leann helps me she s amazing 5/5 stars for her. Her customer service is always on point & she is super sweet. Someone giver her a raise lol! Thanks Leann for being a reason I come back!

Date: a week ago

Review №3

Rating: 5

Date: 2 weeks ago

Review №4

Rating: 1

Too much sauce on hickory wings , fries cold and too long of a wait.

Date: 2 weeks ago

Review №5

Rating: 5

Shoutout to Dearis & Rosalyn for making sure I got my order on time, and shoutout to the kitchen staff too, when it get busy they push harder. My favorite location.

Date: 2 weeks ago

Review №6

Rating: 2

Tables dirty, drinks out, no ice!!! TRASH!!!!

Date: 2 weeks ago

Review №7

Rating: 2

Ordered a meal with a drink, when I got there they informed me that they had run out of ICE, they explained that the machine cycles new ice every 18 minutes. I tried getting my drink to go but when I served myself at the Coke machine, my drink came out lukewarm. I ended up throwing away my drink and drove to the Whataburger down the street to get myself a proper ice cold drink with plenty of ICE. I dont ever experience this issue at other locations that have a regular drink station. Its only when they have those multi drink coke machines that end up failing to meet demand and quality.

Date: 3 weeks ago

Review №8

Rating: 2

Date: 3 weeks ago

Review №9

Rating: 1

Compared to how it used to be. It s just so nasty now, like I don t know if the chicken wings are cooked differently or different ones are bought but their just so disgusting and big now

Date: 3 weeks ago

Review №10

Rating: 5

Date: 4 weeks ago

Review №11

Rating: 5

Date: 4 weeks ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 1

Terrible service Machine ice not working People drinking soda hot I order hot lemon flavor they give me original hot The host Aylin she don t have manners And I wait for 40 min my order I don t recommend this place

Date: a month ago

Review №14

Rating: 1

It takes about half an hour to ship your order.

Date: a month ago

Review №15

Rating: 1

They really gotta do a better job of time management. I understand that there s different outlets in which they receive orders (DoorDash, wingstopshop, Uber Eats) which may slow up time to get people their food, but so does any other high demand restaurant. I saw someone who ordered online and came to pick up their food, wait for a good 15-20 mintues because their food still wasn t ready. As for me I do walk-ins sometimes and it should never take dang near an hour to prepare a sandwich and fries that defeats the whole purpose of it being called fast food. Sometimes I walk in and not a lot of people are there and I ll still wait almost an hour to get my food. And the thing is you could be waiting for almost a hour all for it to be wrong, I ve learned my lesson to check my bag before I leave just to make sure I got what I payed for. Maybe hire more people who can work on online orders and the other half of employees are focused on walk-ins. Also hire people who care about getting the job done as quick and effectively as possible. It s just a suggestion I hope service improves. (Update: I went to another wingstop just to see if the lateness on getting food out was an entire wingstop franchise thing and I can I tell you it s not it s just a one store thing because within maybe 15-25 minutes of walking into this different wing stop sore I got my food and they were semi-busy so to the Wingstop on town E road do better fr like I said if it s because y all are too busy hire more people to focus on online orders and other people to focus on walk-ins )

Date: a month ago

Review №16

Rating: 1

I literally HATE picking up orders from here!! The time it takes to wait for them to prepare the order, Ive missed out on 3 or 4 other deliveries!!

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 5

They originally gave me the wrong order, but the assistant manager made it right and even gave me a fresh side of corn, which they didn t have to! He personally delivered it to me! What a gentleman!! Give him a raise please!

Date: a month ago

Review №19

Rating: 1

Date: a month ago

Review №20

Rating: 1

1. My 20 peice wings was missing had to reorder my wings and go back up their. 2. My honey mustard sauce was butter mixed with chicken grease that is very unacceptable. 3. The resturant was very dirty the trash can was overflowing with trash by the drink machine disgusting. This is my 3 time getting wingstop in the last 2 months and my order has been wrong all 3 times that is very unprofessional for WingStop disappointing. At this point I am going to take my business somewhere else because everytime I order my food its always having missing items and it gets annoying driving back up their, that robot AI machine that answers the phone needs to be removed those workers need to start answering the phones like they been doing it is ridiculous how Wing Stop has gone down hill.

Date: a month ago

Review №21

Rating: 1

Decided to dine in as I thought it would be a good idea since the lobby was empty and only 2 other tables were occupied. Went and got my drink and to my surprise all the drinks are flat. I placed my order at 8:00pm and by 8:30 my food was still not ready, I asked an employee how much longer. She responded it s almost ready, we re just waiting on the fries when I finally got my order the fries they were supposedly waiting on were burnt and stale.

Date: a month ago

Review №22

Rating: 1

They never have ice like really!!

Date: a month ago

Review №23

Rating: 1

Very disappointed! Waited almost an hour for my order. Everyone else I saw there, also did the same thing. Did not receive my corn, or my carrots. We were missing a fry. And I specifically ask for a side of lemon pepper, I mentioned 3 times not the liquid, the seasoning!! Ever since the Hispanic guy with the mustache left this place has not been the same!!! This is not okay!!!!!

Date: 2 months ago

Review №24

Rating: 1

Placed my order at 10:08. No ice in the machines, restaurant is dirty, no one has bothered to wipe tables, pick up trash, sweep or mop. I asked about my order, was advised that it was going to be another 8 minutes. Asked them why if it s already been 40, she said you can either wait for your food or we can cancel and give you a refund. Showed no empathy or apologized. the kitchen forgot to put in the boneless wings employee had stars on her face.

Date: 2 months ago

Review №25

Rating: 1

Date: 2 months ago

Review №26

Rating: 5

Wings were hot, fresh, and good as always. We dined in on a Sunday afternoon, took about 20 minutes to get our order but food was good.

Date: 2 months ago

Review №27

Rating: 3

Wings felt like they need to be cooked longer and need to pay attention to the dining room area, dirty tables and need someone to go fix the soda machine ice maker, average temp soda with no Ice...

Date: 2 months ago

Review №28

Rating: 5

I really like eating here, I recommend it and if you are lucky Miss Stephanie will serve you, she is a very charismatic and very friendly cashier who will always solve your orders

Date: 2 months ago

Review №29

Rating: 1

They are CONSTANTLY messing up orders. My girlfriend wanted to treat us to dinner and spent nearly $50 just for them to get the order wrong. We asked for a 24 count of the classic wings with lemon pepper, garlic parmesan, and Cajun. Instead we got boneless and tenders and the only flavor they got right was the Cajun. They need to replace the whole staff at this point.

Date: 2 months ago

Review №30

Rating: 1

Placed an order for pick up. They can t find the order so they tried to give me someone else s order. If the staff spent more time on the job at hand and not playing, then things would probably be on time and correct. Spending that much money to eat at wing stop for that experience will never happen again. Let hope the food is cooked correctly!

Date: 2 months ago

Review №31

Rating: 1

Keep getting over cook wings, the soda machine screens dirty and sticky and play loud music with profanity staffs rapping to the beat dont think Im coming here anymore bye Felicia

Date: 2 months ago

Review №32

Rating: 1

Ordered on line said ready in 16-21 minutes. I placed my order at 10:50 am and they started it when I arrived to pick up....this place is a joke and definitely needs better management. I am a Uber delivery driver and I refuse to pickup from this location....horrible customer service.....just horrible.

Date: 2 months ago

Review №33

Rating: 1

We always order from this wingstop, since its the closest one to our house. Theres been many instances where they got our order mixed up, or just dont give us our items. To me, wingstop is very expensive, so we dont get it too often, but if we are going to pay alot we expect to get everything we ordered. Last time we went we checked the food, we ordered classic, and they gave us boneless. I showed them the receipt and told them they mixed up our order. The girl who was working the cash register at the time gave us a nasty look, then told us that they gave us all the wings we ordered. I told them that they were boneless and not classic. She seemed so bothered, I even showed her the receipt. She then went to the back and got us another 10 boneless wings, which we didnt want! We just wanted the classic we ordered, especially since classic wings are more expensive. I was so disappointed.. in order to not argue with her anymore we just took what we got and left. I get that its busy all the time, and I know this kind of job can be stressful, but if were paying alot of money, why not give us what we actually ordered??? That order came out to 85 bucks and we got an order that would have cost 40 bucks..

Date: 2 months ago

Review №34

Rating: 5

Food was great

Date: 2 months ago

Review №35

Rating: 5

Excellent Vegetarian options: Rich

Date: 2 months ago

Review №36

Rating: 2

Placed a mobile order at 4:09 with the app saying 16-21 minutes. It is now 5:06 and still waiting for the food. Wouldn t be a problem if the app was more accurate about the wait time. I place an order to walk in and pick it up .not walk in and wait an additional 30 minutes. I think we re done with this location.

Date: 3 months ago

Review №37

Rating: 1

Very rude staff , if you order online it will not be ready on time . This has happened 3 times already when I order online. The wings are over cooked and they barely put sauce on the wings. It s like they are not even trying . Will not be coming back until mangement steps their game up. This is unacceptable waited over an hour for a 27 minute pick order

Date: 3 months ago

Review №38

Rating: 5

I recently visited and was thoroughly impressed by the service. The manager Yanette Cruz stood out with her professionalism, helpfulness, courtesy, and knowledge. Wingstop is lucky to have her as part of their team.

Date: 3 months ago

Review №39

Rating: 5

It s a good

Date: 3 months ago

Review №40

Rating: 1

Completely dissatisfied with my delivery. I received the wrong order, and that was not the deliverers fault. It was Wingstops. I tried calling the actual location and I was redirected to someone in another country. I was on hold for about 2 hours and was transferred about 6 different times before I was transferred to Corporate. They assured me Id get an emailed gift card, but I did not, and I was told I would be refunded, but still have not neither. So disappointed!

Date: 3 months ago

Review №41

Rating: 4

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 5

Stephanie, Aaliyah and Fox Need some type of raise or promotion!!! The whole kitchen staff is amazing Food

Date: 3 months ago

Review №44

Rating: 1

Very bad service. He gave them to me the wings. Cold and the machines dont run Yello. Worse service, many people looking for ice for the sodas

Date: 3 months ago

Review №45

Rating: 1

I HAD TO WAIT 40M FOR SOME FRIES MY FOOD WAS SO COLD $40 for nothing DONT RECOMMEND IT SERVIE IS TRASH.

Date: 3 months ago

Review №46

Rating: 3

Kitchen needs better cleaning. Tables and floors need more constant attention and cleaning. Service is regular. Not overly polite or attentive, just your average Wingstop. Food

Date: 3 months ago

Review №47

Rating: 5

kindal of loud inside but I hr good is delicious and great service

Date: 3 months ago

Review №48

Rating: 4

Great place, sometimes they re out of sweet tea or fries and it takes awhile to refill. Other than that it s a good place!

Date: 3 months ago

Review №49

Rating: 1

If I can give you zero stars, I would because the manager thats always there with the piercing on his nose smelly booty looking self when made my coworker cry wouldn t give my coworker a refund for a order that was a hour behind because they lost the ticket and he got mad and left and forcefully handed the food . Hey dude we get it it can be hard but dont be a jerk its a job . Yell at mf ur size not at women who just want their lunch, extremely rude and disrespectful luckily, another woman stepped up and was trying to take care of her but you still ended up, inserting yourself and making the situation worse.

Date: 4 months ago

Review №50

Rating: 1

Dont know if she was a new gurl but she kept telling me it was ready after Ive waited atleast an extra 25 min on top of the time they said would be ready..then I asked Nancy what was the problem she said it was the fries...it dont take 25 min for fries honey she said whontoldnu ur food was ready I cut my eye over to the other gurl..ur establishment was over wholemeal with dash order Uber orders and a bit khaotic because it was evident someone gave out the wrong order..wink that new gurl... I told Nancy of my order wasnt right im calling back up here..of course it wasnt but I aint going back...they need to have a faster employee to work when its busy and the weather hellllo thats when u need another peraon instead of walking around calling out Uber orders when its on 3 people waiting...me -a lady that ordered and the Uber eats guy who came back in for the order that yall told him itnwas picked up-.. Make it maje sense.. Get it together

Date: 4 months ago

Review №51

Rating: 1

This Wingstop in particular used to be so good. It s not anymore. The wings are SO bland now. Wet or dry, the flavor isn t there. When you take a bite of a wing and can t even tell what seasoning you chose, that s a problem. The wet ones didn t have any flavor either which was also odd. Then, the wings are so overcooked it s like chewing a flip flop. So if you like bland chicken jerky then this is the place for you! If not, I suggest not spending the money to eat here unfortunately. Wings are already expensive, they should at least be good and edible and you re not getting that experience here. Also, the fries just suck. They were super soggy.

Date: 4 months ago

Review №52

Rating: 3

Date: 4 months ago

Review №53

Rating: 5

Food never misses

Date: 4 months ago

Review №54

Rating: 1

The potatoes were blacker than their soul and rotten and the mango sauce had a very ugly flavor, not like the traditional one.

Date: 4 months ago

Review №55

Rating: 1

Very suspicious and very bad attention, I dont want to go there

Date: 4 months ago

Review №56

Rating: 5

Date: 4 months ago

Review №57

Rating: 3

First, they took 1) a long time to give us the food, 2) very dirty and poorly attended. I expected much more from a chain like Wingstop. THEY NEED MORE STAFF IN ORDER TO OFFER BETTER SERVICE IN GENERAL!!!! What a pity ;(

Date: 4 months ago

Review №58

Rating: 5

Date: 4 months ago

Review №59

Rating: 1

Food is never ready online says 35 min then I get there at 40 min and they say 20 more minutes every time never fails weather they are busy or not still takes forever and add time . I really need to just order wings from somewhere else these little kids have no sense of urgency they go so slow

Date: 4 months ago

Review №60

Rating: 1

Haven t ordered yet but tried calling in my order and they now have automated system to take orders. Which sucks. I followed the prompt as directed and seemed like it was broken, I was in repeat mode. I gave up had to wait till I arrived at the store to place order. oy vey! Technology

Date: 4 months ago

Review №61

Rating: 2

Customer service wasnt good, just bad attitudes. Some of the cashiers were ok with their professionalism but overall, no good. Anybody that was in charge looked at me like Im not supped to be there. Communication is not good at all and wait time is forever. If you want wingstop wings, you will look past all that and the staff knows that, bare minium from the staff.

Date: 4 months ago

Review №62

Rating: 1

They give a lot of preference to pick up orders

Date: 4 months ago

Review №63

Rating: 3

Today may 10 2024 i ordered 40 wings family pack and a chicken sandiwch, but my sandiwch was missing in my order, i call to claim but after 40 min waiting they never answer my call

Date: 4 months ago

Review №64

Rating: 1

Put on hold 4 times one time for over 13 minutes.. mangers fixed what was needed but was not interested in fixing the problem of actually ANSWERING the phone. Also, had to rush down there and WAIT IN THE STORE for the order so what s the point of online ordering?!?! How about some customer service in this hospitality industry? UPDATE: was quoted 20 minutes Im still here 40 minutes

Date: 4 months ago

Review №65

Rating: 5

Great fries and wings...

Date: 4 months ago

Review №66

Rating: 5

Date: 4 months ago

Review №67

Rating: 1

Date: 4 months ago

Review №68

Rating: 1

1 one hour and 7 minutes waiting for the wings

Date: 4 months ago

Review №69

Rating: 1

Waited 30 minutes for food that was cold. Employees are not friendly, not rude but seem annoyed, stressed, unhappy. I also ordered to eat there and was bagged to go.

Date: 5 months ago

Review №70

Rating: 3

Food still ok. Service lacking and friendly staff. Ehhh

Date: 5 months ago

Review №71

Rating: 1

This is the 3rd time i go to this wingstop because it the closest to my new home. They forget the fries and ranch and never had seasoning even if i put extra seasoning. Horrible service and horrible wings.

Date: 5 months ago

Review №72

Rating: 1

Wings were dry no sauce on wings i wasted good money for good food and get this type of service.

Date: 5 months ago

Review №73

Rating: 5

Date: 5 months ago

Review №74

Rating: 1

The service is bad I had ordered at 4:00 and got my food at 5:30 and when you ask the employees about that they tend to get upset so I don t recommend both dining delivery or take out because they leave your food cold

Date: 5 months ago

Review №75

Rating: 1

They take too long to place orders, apart from that you ask for something special and they dont carry it out, they make the wrong order. The wings are super dry. And the cashiers look bad, it seems like you ask them for free things... Im not coming back ...

Date: 5 months ago

Review №76

Rating: 1

This wing stop is a joke. And the manger was a joke

Date: 5 months ago

Review №77

Rating: 1

Date: 5 months ago

Review №78

Rating: 1

this wingstop sucks! The staff are super slow and dont even know what there doing and always get your order mixed up. save your money and time and go somewhere else. and the ice machine never works.

Date: 5 months ago

Review №79

Rating: 2

I was one of the unlucky ones today they lost my order, took almost an hour Parking: It was one of the worst Wingstop restaurants to park Food : 5/5 |

Date: 5 months ago

Review №80

Rating: 1

I remember why I quit eating here. Wings were dry with hardly any sauce and were just plain nasty. Fries had 0 seasoning and both machines were out of ice. Overall it was a waste of 32$. Spend your hard earned money elsewhere bc Wingstop is trash.

Date: 5 months ago

Review №81

Rating: 4

Date: 5 months ago

Review №82

Rating: 1

this location 1515 N Town East Blvd Ste 104 Mesquite tx, 75150 the ice machine has not been working for a long time, it is unpleasant to drink the hot soda without ice it does nothing to solve it my previous visit was on March 22 there was no ice, I will be back to come today April 4th and they still have no ice because they dont do anything about it and. There is a Manager who, when the line is long, tells and scream at the customers that the orders will take more than 1 hour for people to leave. noisy, dirty place, raw fries and wings No sauce

Date: 5 months ago

Review №83

Rating: 1

Why is it louder than a nightclub in this Wingstop?!!! We simply cant come in here! Its SO CHAOTIC bc of the music!!!!

Date: 5 months ago

Review №84

Rating: 1

As usual, terrible experience not much to say definitely don t even deserve one star.

Date: 5 months ago

Review №85

Rating: 1

This was my worst experience, the service in the store was the worst, they loaded my order wrong and the fries were burnt and the wings had no sauce.

Date: 5 months ago

Review №86

Rating: 1

The potatoes were horrible and the wings were raw.

Date: 5 months ago

Review №87

Rating: 1

In a fast food chain there is no reason why you should have to wait 2 hours for food. Everyone inside was in the same boat. Never returning to this location the staff is rude and service is horrible . Do better wingstop!

Date: 5 months ago

Review №88

Rating: 1

Literally every time I come here and order well done fries I always get undercooked, soggy, extremely greasy fries. Even had them remake it and still can t get it right. Done losing money here.

Date: 6 months ago

Review №89

Rating: 1

Me and my husband wanted to enjoy wings for lunch together so of course we were going to order the Boneless Wing Meal Deal which is advertised on their window and on their website that you get 20 boneless wings (includes 4 flavors of your choice) a large fry and 2 dipping sauces my husband orders this and he is told by Trinity that is does not exist and they can t do that for him because no meal that exists has 20 wings in it when CLEARLY they do because that is what is advertised on their window and she proceeded to make my husband order EVERYTHING separately and pay more in the end. The customer service here is terrible the way I was taught growing up is the customer is always right especially when what they want is advertised and never belittle your customers and make them feel dumb. Wingstop if you don t provide this meal deal stop advertising it everywhere including the store window.

Date: 6 months ago

Review №90

Rating: 2

are good but i had to add seasoning to my pens wings no ice either and asked for xtra cajun on fries and couldn t even do that cashier was cool tho Food : 3/5

Date: 6 months ago

Review №91

Rating: 1

Slow service, it took over an hour for a to- go order

Date: 6 months ago

Review №92

Rating: 1

They always get my order wrong!! And they never answer the phone.

Date: 6 months ago

Review №93

Rating: 2

How does a 20 minute wait time turn into almost an hour? This does not make sense when it s not too busy.

Date: 6 months ago

Review №94

Rating: 1

Dont go here. You will be waiting for over an hour even on slow days. Employees yell at customers, roll eyes, play in the back while there is people waiting. The counter will be left unattended for a long time. Year or two ago this place was fine idk what happened the last couple of times it has been the same horrible experience.

Date: 6 months ago

Review №95

Rating: 1

Terrible service, the workers are very lazy, they dont have the food on time, they should have more trained staff to serve.

Date: 6 months ago

Review №96

Rating: 1

O my talk about the slowest service!!!

Date: 6 months ago

Review №97

Rating: 1

My goodness the wait to get your food I can understand it gets busy but seems like online orders are attended first 6 families waiting and impatient for there orders dining in and then u see others getting there orders and you ordered way before them and not online sad other Wingstops I have been have more since of urgency.

Date: 6 months ago

Review №98

Rating: 1

Please try not to go to this wing stop, it definitely has very slow staff and they dont have the slightest idea of how fast food works, the cashier chatting with friends while people accumulate at the entrance, and inside in the kitchen texting 3 other people in which the fries are burning, as a comment to the manager if he does not want to fail or be fired from his job, change personnel, otherwise that franchise will be a complete failure.

Date: 6 months ago

Review №99

Rating: 5

Date: 6 months ago

Review №100

Rating: 4

Date: 6 months ago

Review №101

Rating: 2

The food is not served as you ask for, the potatoes and the wings are always served overcooked.

Date: 7 months ago

Review №102

Rating: 1

This place is bad. I mean bad with orders, it takes them 1 hour plus to give small convos, place is extremely dirty, and probably is the last time I buy from here, but also I requested health inspection, and was denied.

Date: 7 months ago

Review №103

Rating: 1

Terrible service, they always take a long time to give you food to serve you.

Date: 7 months ago

Review №104

Rating: 1

The chicken was worst.

Date: 7 months ago

Review №105

Rating: 1

If you order from this location, make sure to order 3 days ahead. Slowest service in the whole country

Date: 7 months ago

Review №106

Rating: 5

This was the best wing stop I ve ever been too. Customer service was exceptional I wish I recalled the girls name that helped me with my order. It was clean, including the bathrooms, and my food was cooked to perfection!

Date: 7 months ago

Review №107

Rating: 1

Girl with the nose ring thats working on the register and phone sucks. I ordered through the website for delivery and my order was wrong . She tell me that I have to bring the food up there just to get a correct order . If I wanted to come up there I would not have had ordered delivery

Date: 7 months ago

Review №108

Rating: 5

Everything Great. Could be a little cleaner. Order ahead theyre always busy. Everytime Ive ordered there I waited forever. Everytime I order ahead its ready on time.

Date: 7 months ago

Review №109

Rating: 5

Take to long to receive your food

Date: 7 months ago

Review №110

Rating: 5

Date: 7 months ago

Review №111

Rating: 1

Never ordering from this wingstop again. Placed an online order the wait was 38-43 minutes I go in at 40 minutes and takes employee like 5-10 minutes to finally ask me what my order name is employee never came back I asked someone else for an update she left and never came back either finally I asked a different employee and after waiting for 30 minutes inside he finally is kind enough to tell me my order only needs fries and it ll be out shortly. After an hour and 30 minutes my order is finally ready fries were definitely fresh but my wings were cold and at that point I wasn t waiting any longer.

Date: 7 months ago

Review №112

Rating: 1

Do not order here I waited a hour for some tenders ! Nothing was done when it said it would be

Date: 7 months ago

Review №113

Rating: 1

I step into the restaurant and I see only one lady assisting customers and helping. And the other one sitting down in the corner just staring and I assumed she was either on break or has an foot injury. So I waited 5 minutes and mind you nobody was at the register to place an order the lady that was sitting down was Hispanic and light skin with an red iPhone. This occured on February 14,2024 at 1pm. And this location was not busy at this time. So if your not in a rush and not wanting to place an order in person, this is the right location for you.

Date: 7 months ago

Review №114

Rating: 1

Forgot my two ranches and hot sauce made me wait a big line for an online order

Date: 7 months ago

Review №115

Rating: 2

Date: 7 months ago

Review №116

Rating: 1

I dont mind waiting for food. But waited 50 minutes on 15 wings and one of them coming out burnt.

Date: 7 months ago

Review №117

Rating: 1

Stop Penny pinching and give us a full cup of ranch. It is annoying to have a 16.99 deal and you give two half cups of ranch. And when i pay for extra they are half full as well. Ugh

Date: 7 months ago

Review №118

Rating: 5

Date: 7 months ago

Review №119

Rating: 1

Date: 7 months ago

Review №120

Rating: 1

Date: 7 months ago

Review №121

Rating: 1

Date: 7 months ago

Review №122

Rating: 1

Worse customer service, order online system state up to 30min for order to be ready took almost 2 hours for the food to be ready, some of the wings were cold and soggy. Also upon arrival cashier could not find the order. Seems like this place needs new management asap.

Date: 7 months ago

Review №123

Rating: 1

The chicken with fried too hard they had no sweet tea made and when asked to make it and they made it it was too sweet Im not a diabetic but after drinking that I had a sugar problem.. I will never eat at that Wingstop again.

Date: 7 months ago

Review №124

Rating: 1

Wings had no meat . They were all burnt, no meat what so ever. 0/5 if possible. Waste of money

Date: 7 months ago

Review №125

Rating: 1

Very bad service, it takes a long time and they give you pure breading without chicken

Date: 7 months ago

Review №126

Rating: 1

They said the food wait time was 30 minutes more than the order confirmation email. Which was already an hour wait. I ended up waiting over an hour and 45 minutes for my food. I will not make the mistake of coming to this location again.

Date: 8 months ago

Review №127

Rating: 1

The people working at this place are inept to deal with high stress situations. They have no business working in the service industry.

Date: 8 months ago

Review №128

Rating: 1

I placed an online order for 6:40. When I got there at 6:50 I was told 10 minutes till my food was ready. There was also at least 20 people waiting for their online orders as well

Date: 8 months ago

Review №129

Rating: 1

Terrible service!!!! They said 30 minutes and it was more than 40... the dry wings without sauce. I ordered the BBQ ones

Date: 8 months ago

Review №130

Rating: 1

Made an online order 18-22 min wait. I arrived with 3 mins left of the 22 min wait. After an additional 40 minute wait, I walk to the counter to inquire about my order. I was told they couldn t locate it in the kitchen, and they would get started on it right now. 20 minutes later, still no food. I had to ask yet again! She said they are doing it now and disappeared. The cook came up and asked me what I ordered (10 wings, one sandwich and fries). I finally got my food. The ticket said 11:45am I got my food at 1:05pm. Very disappointed!

Date: 8 months ago

Review №131

Rating: 5

Excellent everything 100%

Date: 8 months ago

Review №132

Rating: 1

this is not the first time that they mess up, but the fries were cold and soggy when i had just gotten my order after waiting for more then 30 minutes like i expected it to be fresh if there gonna take long.

Date: 8 months ago

Review №133

Rating: 1

Terrible service, one hour waiting because the receipt of the order was behind the sauce where they cook they need more staff or a supervisor who better take orders and the place is filled with people waiting more than an hour they need better organization I do not recommend that you come to wait so long

Date: 8 months ago

Review №134

Rating: 2

This used to be the best Wingstop in Mesquite. They are now short staffed and long wait times. Wait over an hour for 2 ten pieces meals like that s crazy

Date: 8 months ago

Review №135

Rating: 1

Stephanie was extraordinarily committed to helping the person in front of me. She seemed pleasant and willing to complete my order.

Date: 8 months ago

Review №136

Rating: 1

They are very slow to make the wings, I ordered in the app and the app says that my order is ready and it took 40 minutes

Date: 8 months ago

Review №137

Rating: 1

Made to wait 3 hours after I had already confirmed my order to be ready. Staff was distracted that gave my order to somebody else. Couldn t get a refund because it would take a whole week after I paid about $100. I wasn t compensated for my inconvenience. Really horrible experience.

Date: 8 months ago

Review №138

Rating: 1

Service was horrible not even a table to sit at we had to clean our own table.Also one of the workers was rude when we asked how long it was going to take to get out food.She then never told us what time she just told the person at the front to remind customers their wait time.

Date: 8 months ago

Review №139

Rating: 1

Back to back to back, 3 separate times in a ROW we ordered, and received completely inedible wings, and Im not exaggerating, they were literally cooked to a crisp hard rock. I gave the benefit of the doubt this time, and tries, just one more time, but after waiting over an hour instead of the said 17 minutes, they not only got my order wrong the first time, they got it wrong the second time as well, and to top it off, they were burnt! AGAIN. is there not a timer on these things? Is the cashier cooking the food instead of the cooks? I dont understand how something can be cooked this bad, this many times, in a row. What a waste of money and time, and sadly food.

Date: 8 months ago

Review №140

Rating: 1

This location is usually always busy, they should hire more trained employees. The cashiers dont even ask your name so you can claim your order, get ready so you can show up. With the cashier, if you dont do it like this, youll be waiting for hours. The cooks should grab their pants before going to work, one of those people would pick them up all the time.

Date: 8 months ago

Review №141

Rating: 1

I recommend not visiting this place, the service is terrible, waiting for more than an hour and my order was never there. I asked for the money back and the manager made me waste the money and I left without my order. I do not recommend this place at all, just because there is no rating. less than one star

Date: 8 months ago

Review №142

Rating: 1

Horrible customer service, waited 1 hour for a 6 piece combo !!!

Date: 8 months ago

Review №143

Rating: 1

We had bad service yesterday they ignored me so much that I had to go without my order first because my order didnt appear then I spoke and they said that if I was from there they ignored me and I had to go after being there for like 2 hours bad organization hopefully Put people in if you want to work yesterday a lot of people looked super annoyed by how they were serving

Date: 8 months ago

Review №144

Rating: 1

Prepare to wait 30 min - 1 hour, even if you called ahead + during not busy hour with only few customers

Date: 9 months ago

Review №145

Rating: 2

The location is always busy and always packed when i go there, which usually is a good sign. Hence why i come here. I understand when its busy the food is late but i expect it to be late because a new batch of food is being fried or being prepared fresh. I live about 10mins away and the food was cold and dry, as if the food has sat there for hours. The last recent times Ive been coming here the food get more dry and cold. We loved how it used to be, wings drenched in sauce and always hot. What happened to management to let it go down so fast?

Date: 9 months ago

Review №146

Rating: 1

I m a definitely a big wing stop guy but the wait times here are ridiculous! It only seems at this location. SMH definitely not what you would expect. All of these people are waiting and getting upset. Don t waste y all s time at this location.

Date: 9 months ago

Review №147

Rating: 1

I recommend ordering 1-2 hours ahead. Keep in mind you re not the only one ordering big family meals. When you arrive there it s a 50/50 chance they ll attend you. Due to being busy and helping out the team. Food was a bit cold but it s understandable. Try to improve on attending customers, that why there s always a big line.

Date: 9 months ago

Review №148

Rating: 1

The workers try hard but their food is pitiful. I got a wing the other day no meat, just skin and bone. I had to add my own sauce when I got home. Also the food was cold/luke warm and I was on time to pick up my order not late or early. They couldn t find my order at first either so we had to wait for that. Soda machine had no carbonation or ice.

Date: 9 months ago

Review №149

Rating: 1

At 2:45pm on 12/30/2023 I placed an order on line requesting pickup at 5:30pm. Upon receiving confirmation via email at 2:50pm it showed it would be ready between 23 and 28 minutes. I called the store number and have been on hold for 25 minutes. I hear someone picking up and replacing the call on hold. Follow up. I picked up the order, cold but the very disrespectful treatment by the overwhelmed staff caused me to simply leave. Arrived at my destination. Order was short by 20 wings.

Date: 9 months ago

Review №150

Rating: 1

Horrible BURNT WINGS RUN !!!

Date: 9 months ago

Review №151

Rating: 2

The food has been horrific for a while now. Orders always wrong soda machine tripping.

Date: 9 months ago

Review №152

Rating: 1

Waited 30 minutes for overcooked dry food. Tried to go to restroom and a rude employee indicated that the restrooms were closed, despite seeing employees go in and out. Spoke to manager Sean who did absolutely nothing. Lobby was dirty, bags and sticky table everywhere. I reported to Corporate they sent me a $5.00 gift card, really, no accountability here from the top down. This company does not value its customers at all.

Date: 9 months ago

Review №153

Rating: 1

we went to wingstop today and this cashier named Tyrika had an attitude with us. Okay we shrug it off maybe she had a bad day. We got the order like 30 minutes after. Turns out it s been ready but they never called us to pick it up?? They got our order wrong. To top it off there was an eyelash in the ranch.

Date: 9 months ago

Review №154

Rating: 1

I went for a dine in order and after 20 min they gave me the order in a to go bag , the wings were dry and cold and it s the same thing I take to go orders, the wing are dry and cold . Worst place I have ever been. Food

Date: 9 months ago

Review №155

Rating: 2

Omg don t come here. 30 min wait. Funky tasting sprite from machine. Not for hungry pregnant girls.

Date: 9 months ago

Review №156

Rating: 2

I placed my online order and went to pick up. The cashier was flirting with customer and taking longer to expected. I was about to come up to the counter as it was my turn then continued to talk with their customer/friend. Looked very unorganized.

Date: 9 months ago

Review №157

Rating: 1

This use to be my go to Wingstop !!! I drive by 3 wingstops cause this place was the spot. Well not on Sunday Dec 17 23 i called ahead of time and still had to wait 15 mins for my order well when i get home my wings are over cooked super dry my fries had a bit of fries towards the top but the bottom of basket it was nothing but crums smh . Oh let me not forget when i got to car i checked my bag and they had forgot my veggies so i go back and they said are you sure we forgot them. Lol ... so surprised how many complaints people where having that day at this location. Waste of money for a family pack .!!!!!!! Never again will i drive to youll. Youll lost a customer.

Date: 9 months ago

Review №158

Rating: 5

Date: 9 months ago

Review №159

Rating: 5

Very friendly people and are very helpful

Date: 9 months ago

Review №160

Rating: 1

Absolutely horrible and Im not one to complain. Ive never picked up an order on time always at least 20-30 minutes late. Ive seen other customers being treated rudely at the counter. While Im waiting forever, employees are sitting on their phone in the back. Maybe one of the only negative reviews Ive ever done, and that says everything. Not to mention the place was empty, we wont even talk about when theyre busy.

Date: 9 months ago

Review №161

Rating: 3

One hour waiting for a single combo it s no nice. When it was ready french fries were over seasoned. I asked for extra ranch and the register person in a rude manner said it will be an extra charge it is okay if we have to pay for extra items but at least be kind. Thanks.

Date: 9 months ago

Review №162

Rating: 2

I ve been coming to this location for many years, it s definitely one of the better ones in the area. It s a little bit further that the ones closer to me, but I don t mind the extra time spent since it s usually so good. I glanced over my food containers before I left, everything appeared to be in order. I ve never usually had any issues so I didn t worry too much. I even came a little early and it was ready at the time they said it would be. Unfortunately, I came home to find the boneless wings I ordered were the wrong flavor, but also just tasted very off. It tasted almost like spoiled barbecue sauce and also was very tough. The appearance of them was also very bad, but I figure they were at least worth a try. I was very wrong. My friend also agreed, after a couple bites we decided to not even eat them. It was like maybe it had been sitting, like it was old or just nearly rancid. They were very sad looking. In addition, all of the bone-in wings also seemed a little overcooked or dry. It was like if the wings had been left under a heat lamp for a good while, retossed and then served. The fries and ranch, were excellent as always though, everything else was borderline inedible. It s incredibly unfortunate, I really like this location.

Date: 9 months ago

Review №163

Rating: 1

Total of 4 people in this location at 215 in the afternoon. Over a 30 minute wait for a 10pc and a 6pc. Reason I was given... they are busy and only have 3 people working. Literally 4 people here waiting on food.

Date: 9 months ago

Review №164

Rating: 1

Date: 10 months ago

Review №165

Rating: 1

Date: 10 months ago

Review №166

Rating: 1

Wife Ordered the 40pc at the towneast Mesquite loc. The Family classic and was told it was to be an hour wait, so she ordered and, drove home and 10 mins later got here and everything tasted like it sat in the window for hours. Not a Happy customer. Especially since this was our Day after Thanksgiving dinner. What a robbery

Date: 10 months ago

Review №167

Rating: 1

Date: 10 months ago

Review №168

Rating: 4

Date: 10 months ago

Review №169

Rating: 1

Ordered 2 3 pc tenders and on one of the combos I asked for cheese fries with Parmesan on top. Waited over an hour before it even arrived and didn t even get the cheese fries and food is partially cold! Absolutely ridiculous!

Date: 10 months ago

Review №170

Rating: 2

Customer service literally sucks. Had my food sitting for 20 mins after telling me it wasn t there. Then refused to make a fresh batch

Date: 10 months ago

Review №171

Rating: 1

Attention DOORDASH AND UBER EATS Wingstop Delivery Drivers: Stop delivering their food unless the customer tips minimum 10$! The orders are never ready when you arrive and you will be waiting during peak and non peak times for 20 minutes at least inside their store! The average customer tip is 3$ and it just isnt enough to justify being on a delivery for over 30 minutes!!!!

Date: 10 months ago

Review №172

Rating: 2

The waiting time is too long, 51 minutes for my order to be shipped. Its too long a time. Hard to come back here

Date: 10 months ago

Review №173

Rating: 3

Date: 10 months ago

Review №174

Rating: 1

They messed up my order, I ordered cowboy hot lemon pepper and they gave me only hot, they didn t give any ranch with the order and the food was cold wings not full either

Date: 10 months ago

Review №175

Rating: 1

I ordered online for pick up, when I got there the place was packed and I had to wait 45 minutes for my food, mind you the staff had bad attitudes with the other customers trying to get their pick up orders, I had a couple family members come in from out of town, so they were starving, I get home open the boxes and the boneless wings were so tiny that some of them we re basically the fried breading, the food was cold as well, I was livid, I called to talk to someone about a refund or to get my food remade,and they put me straight on hold and never picked up I waited 35 minutes with no answer, terrible !!!!! This place was awful smh

Date: 10 months ago

Review №176

Rating: 2

Didnt get ranch ask for an extra ranch neither didnt get that .. wings were over cooked not good season mild looked like buffalo and lemon pepper looked plain just salty

Date: 10 months ago

Review №177

Rating: 1

I don t know if they changed the crew, the crew before was amazing 10/10 they always got my order right and my wings always tasted good, it s been awhile like 1-2 weeks of not ordering but yesterday I went orders my food, I got mild and lemon pepper it was the most dryest wings ever. I miss the old crew they knew what was best for customers!! I hope they comeback

Date: 10 months ago

Review №178

Rating: 5

Date: 10 months ago

Review №179

Rating: 1

If it were up to me I wouldnt give a single star, terrible service, it took a long time for my order and everything so that it arrived incomplete

Date: 10 months ago

Review №180

Rating: 1

Date: 10 months ago

Review №181

Rating: 1

never got my food

Date: 10 months ago

Review №182

Rating: 1

Date: 10 months ago

Review №183

Rating: 1

By far the worst experience ever. Ordered through the app for delivery. The food I did receive arrived cold. The other part of the ordered was not delivered. Proceeded to be on hold for over 45 minutes waiting to speak to someone at the location to get a refund. Still waiting for someone to pick up.

Date: 11 months ago

Review №184

Rating: 5

Very good I highly recommend it

Date: 11 months ago

Review №185

Rating: 5

Date: 11 months ago

Review №186

Rating: 1

Date: 11 months ago

Review №187

Rating: 1

It s a Monday almost 20 min wait and I have it an extra 10 min before my estimated time of food being ready no drinks except fruit punch n stuff whack

Date: 11 months ago

Review №188

Rating: 1

I keep calling to place an order and they will literally pick up the phone and not say anything

Date: 11 months ago

Review №189

Rating: 1

Really bad service, the wait time was extremely high and it was only a Thursday. I dont see any of the workers that used to work there before and used to take out orders quickly. The kitchen is full of people yet I needed to wait forever for my order and for it to come out cold and with soggy fries. I m never returning to this wingstop again.

Date: 11 months ago

Review №190

Rating: 5

Best wingstop food is always fresh and delicious I highly recommend this restaurant

Date: 11 months ago

Review №191

Rating: 5

Honey hot wings & The Cajun corn 10/10

Date: 11 months ago

Review №192

Rating: 1

Was trying to place an order online it wouldn t except my card so I re- enter my card number it declined it again. Look at my bank account and they took my money out. So I called the store and this was their response we don t take you money out you will have to call you bank but I have a transaction for wingstop on my bank. Will never go to this wingstop. Took my money and I have no food

Date: a year ago

Review №193

Rating: 1

Horrible customer service. Ordered multiple times and every time something is either mine or tge entire order is not correct.

Date: a year ago

Review №194

Rating: 5

Words can t describe how much I love wing stop

Date: a year ago

Review №195

Rating: 1

I don t understand how nor why they thought it was ok to give me naked chicken.. time after time..

Date: a year ago

Review №196

Rating: 1

Kids there don t know what they re doing

Date: a year ago

Review №197

Rating: 1

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 1

Date: a year ago