Arby's

Review №1

Rating: 5

Staff was fast, efficient , and very friendly

Date: a week ago

Review №2

Rating: 1

The drive thru girl (if you want to call it that) with the purple hair is the rudest C.U.Next.Tuesday ever! Theres no one in line, but quick to interrupt you like she knows what you want

Date: 3 weeks ago

Review №3

Rating: 5

Date: a month ago

Review №4

Rating: 5

Gregg who was working the register was so nice and very helpful. He has a very engaging personality and seems very genuine when he is conversing with customers. He has an upbeat nature that is not common in fast food workers. We need more Gregs in the industry. Food was hot and fresh, 3/5 is a good value. Store was clean.

Date: a month ago

Review №5

Rating: 4

Food was very good. Service was slow.

Date: a month ago

Review №6

Rating: 5

Date: 3 months ago

Review №7

Rating: 5

Date: 3 months ago

Review №8

Rating: 5

Date: 3 months ago

Review №9

Rating: 5

The best service

Date: 3 months ago

Review №10

Rating: 4

Date: 3 months ago

Review №11

Rating: 1

Me and my husband ordered $30 of food and we didn t even get a curly fry they were all old and cold little pieces and were so hard , like they served us what was left over. I was very disappointed and couldn t enjoy my meal. I have tried calling the number listed for the store and they never answer.

Date: 3 months ago

Review №12

Rating: 2

I placed my order at the drive through box when I got to the window they had to ask me for my order again..1st red flag. I was given my drink and receipt the receipt was correct. Then they handed me a another drink. Get home and I didnt even get remotely what I ordered. The one taking orders did not want to be at work you could tell. So I paid for a premium sandwich and got a dry regular roast beef. No wander this place is never busy

Date: 3 months ago

Review №13

Rating: 3

I received my food rather quickly and my order was right. The drive thru person, on the other hand, was less attentive to what they were doing and was more concerned with the conversation they were having with coworkers. I didnt receive my change and had to ask for it, which, by this point, required the manager to reopen the draw so I could have my change.

Date: 4 months ago

Review №14

Rating: 4

Date: 4 months ago

Review №15

Rating: 1

Would not accept legal tender cash... he said they dont have a button on the cash register for that amount.

Date: 4 months ago

Review №16

Rating: 3

Date: 4 months ago

Review №17

Rating: 2

Poor service would you like any sauce? Yes, horsey and bronco. I got only Arby s sauce. Should have listened to Joe Pesci .. Follow-up - owner contacted me. I luv Arby s. Luv beef n cheddar AND horsey sauce. It was very disappointing to miss out on horsey sauce this time out. The food taste is half the visit and overall experience is the other 50%. I ll return but I m checking the bag every time - trust but verify. I should ve listened to Reagan ..

Date: 4 months ago

Review №18

Rating: 5

Date: 5 months ago

Review №19

Rating: 5

Had a really great experience here the lady at the counter was very friendly and very helpful!

Date: 5 months ago

Review №20

Rating: 4

So much better than the Golden Arches. The food was fresh and flavorful.

Date: 6 months ago

Review №21

Rating: 4

Seems like less meat on the sandwiches lately.

Date: 6 months ago

Review №22

Rating: 1

Update: Im honestly not sure why the OWNER pretends that theyre sorry on these Reviews. When they literally do *nothing* to improve the Customer Service at this particular location! ..................... The customer service I received was atrocious. They refused to hand me my food through the drive-thru window. They said I had to come inside. I spoke to a manager, Teresa and she flippantly told me it was better for me to come inside How is stopping my running car and getting out in the Freezing cold better for ME? Not only that, there was NO ONE else in the drive thru when they refused to just hand me my mobile order.

Date: 6 months ago

Review №23

Rating: 1

Rude staff catching an attitude because I had a coupon

Date: 6 months ago

Review №24

Rating: 1

I decided to come here for a quick bite to eat after a long day of physical labor. I don t live in Lewisville so this was the 1st time (and last lol) that I have ever been to this specific Arby s. Based off of the past reviews; I believe this location has some type of demonic spirit possessing the workers here because it feels like they go out of their way to be rude and refuse to resolve a problem. *This incident took place at 5:40pm Sunday, March 10, 2024* I pulled up to the drive thru and patiently waited for a greeting. The gentlemen speaking was very hard to hear through the speaker, he sounded very faint. I placed my order, I ALWAYS order the same thing no matter what Arby s I visit: A Gyro Turkey meal. The gentlemen stated that they don t serve gyros w/ Turkey, only Roast beef. I thought to myself that s odd because every other Arby s I order at, they make my order with no issues. So after hearing that, I ask him well I see you have a roast Turkey sandwich, you can t just make a gyro with roast Turkey??? There was a long silence on his end, then he stated No, we cannot put Turkey on the gyro Still puzzled and slightly annoyed, I asked him Why not, do you not know how to substitute the meat on your screen or something? Then an African American female took over the speaker and I could hear her loud and clear lol. She said very sternly, There is no button to sub the roast beef for turkey, and we are not allowed to make the gyro with turkey I knew she was lying but instead of arguing with her I just stated, Ok, well I ll be leaving a yelp review then. Before I could finish that statement she cuts me off and says THAT S FINE I ended up going to an Arby s in Carrollton closer to where I live and ordered my Turkey gyro w/curly fries with absolutely no issues. ***I will be adding a pic of my receipt for the Carrollton location as proof that there IS a button that allows the employees to substitute Roast Beef for turkey.*** I m not sure why the staff at the Round Grove location is so rude, maybe they secretly want the place to shut down or maybe there is a demonic spirit provoking them. Either way I got my meal in Carrollton and Lewisville gets one star because yelp does not let me put zero stars. A tip for the employees, work somewhere that you enjoy and try to have a good day but if you can t; don t go messing up someone else s! God bless you all

Date: 6 months ago

Review №25

Rating: 4

Date: 7 months ago

Review №26

Rating: 5

Great food, friendly service and very ckean

Date: 8 months ago

Review №27

Rating: 4

Only downside is it isnt that clean. But food is very cheap and good.

Date: 8 months ago

Review №28

Rating: 4

Date: 8 months ago

Review №29

Rating: 1

It was Awful

Date: 8 months ago

Review №30

Rating: 5

Every time I come here theres at least 1 or 2 people eating. I love it that I dont have to wait much for my food. The time that I always go is after 6pm.

Date: 9 months ago

Review №31

Rating: 3

Why, why, why, do the employees here never put napkins in the drive through orders??? And why are cheese sticks not served with marinara sauce??

Date: 9 months ago

Review №32

Rating: 3

Date: 9 months ago

Review №33

Rating: 1

Date: 9 months ago

Review №34

Rating: 3

Date: 10 months ago

Review №35

Rating: 5

Date: 10 months ago

Review №36

Rating: 5

Date: 10 months ago

Review №37

Rating: 3

Date: 10 months ago

Review №38

Rating: 1

The manger ms. Williams was very rude over the intercom and then became upset when her energy was matched.

Date: 10 months ago

Review №39

Rating: 5

Date: 11 months ago

Review №40

Rating: 4

Date: 11 months ago

Review №41

Rating: 5

Good service

Date: 11 months ago

Review №42

Rating: 3

My wife and i decided to eat in rather than take our meal home. The restaurant was not busy. We were the only customers when we arrived. Stood at the counter for a couple of minutes while one employee had told another three times that they had customers at the register. The employee took our order but barely looked up. We almost felt like we were intruding in a place where people were not welcome. Got the order rather quickly, which was good, but when I said thank you, they ignored me. The food was good. Never really have an issue with the quality of the sandwiches or fries. As we were leaving, I wanted to thank them for the meal, (something I like to do no matter where I am,) but no one was up front. I just waved at the girl over by the fry station. She saw me but just turned her back to me. The staff working on Saturday afternoon has no clue about customer service. Still like the food but the kids working there need customer service training.

Date: 11 months ago

Review №43

Rating: 5

Date: 11 months ago

Review №44

Rating: 5

Date: a year ago

Review №45

Rating: 5

Date: a year ago

Review №46

Rating: 4

Date: a year ago

Review №47

Rating: 4

Big Game Burger is a hit and kiddos loved the sliders.. no pizza sliders at this location. Staff is very friendly and accommodating!! Kid-friendliness: great spot for grab and go for the kids

Date: a year ago

Review №48

Rating: 2

Much better places out there.

Date: a year ago

Review №49

Rating: 5

Date: a year ago

Review №50

Rating: 1

If I could give 0 Stars I would. I will never be going back to this Arbys. Went thru drive thru and was asked to pull forward and park (why would I want to park to wait for drive thru? but I did, I pulled into a parking spot right in front of drive thru) I waited 10 minutes, with food from where I like their food was getting cold. I went in to get it and wasnt happy. I got TOLD it was made to orde, and when I questioned 10 minutes was then TOLD well you were parked near the door and then have a blessed day. I could here the lady yelling to the other staff, we arent EVER going to serve her again. Got news for her, not only will I never be back, the person I got the new fish sticks for told me to remind him to NEVER go to Arbys again. He tried their Angus burger and said it was like cardboard. The fish sticks were the final straw. If I managed that Arbys I would fire her. Youre going to lose more than just my business. Im sure Im not the only one she has treated this way. Business will eventually suffer for treating people badly.

Date: a year ago

Review №51

Rating: 1

An hour and a half before close, the staff ignored the drive through and the phone.. so we pulled around and my boyfriend went inside.. three cars tried to go through the drive through the few minutes he was in there and every single one of them was ignored and pulled away. My boyfriend came out telling me AND one of the cars leaving the drive through that the entire staff was hiding in the back y all are paying staff to abuse your time clock.

Date: a year ago

Review №52

Rating: 4

Date: a year ago

Review №53

Rating: 4

Date: a year ago

Review №54

Rating: 1

3 years ago this place was awesome but now whoever runs this place has either changed or seriously burnt out. No quality control and no customer service skills are present. If you order a two for 7 you better hope they have run out or yours will be cold and old. If you order a shake with 1 car in front of you it will be melted before you get it. If they give you your total forget about changing or adding anything, you will be ignored.

Date: a year ago

Review №55

Rating: 5

Very friendly staff, nice and clean place

Date: a year ago

Review №56

Rating: 2

New employees not trained enough being put on registers. Not getting manager when asked. Spending all time doing drive thru instead of handing front counter walk ins.

Date: a year ago

Review №57

Rating: 2

Date: a year ago

Review №58

Rating: 4

Date: a year ago

Review №59

Rating: 5

Manger running store was nice and polite. They made mistake and she took care of with no attitude or problems. Her politeness is why I will return. Keep up good work sister

Date: a year ago

Review №60

Rating: 4

Came here around 1:15 with no line. The food came out in less than two mins and it was so fresh and hot. The price of the meals kinda threw me off. So expensive but it was good. I would also recommend getting a large in the peach lemonade

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 1

Walked in to order, no English speaking people working there. I have allergies so tried to ask about them. All I got was I speak no English and a shoulder shrug. Left only 2 employees

Date: a year ago

Review №64

Rating: 1

Asked if I could get a bigger version of the jalapeño slider and was told they could do it but was asked to pull forward to wait(I was the only person in the drive thru and they weren t busy inside), after 20 minutes i went inside and they hadn t even started making the sandwich.. had to wait another 8 minutes and when I got home I was very disappointed with what I was given.

Date: a year ago

Review №65

Rating: 1

Assistant Manager needs training on customer service. Extremely Rude. Will not return to this Arbys for anything.

Date: a year ago

Review №66

Rating: 5

I love Arbys forever, the food original as always, the girls treat me well, the place is ok, just like any fast food place

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 1

I dont know when value meals started pushing $20. If I wanted to spend that much on lunch I would go sit somewhere nicer with better food. I wont be back.

Date: a year ago

Review №69

Rating: 5

Very clean place

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 1

Don t follow business hours. Seems like they close whenever they feel like it. Was one of 3 cars waiting at 9:30 on a Thursday night. At least put out a sign saying you closed early? Lights were still on and employees inside.

Date: a year ago

Review №72

Rating: 5

Very good place, the Brisket burgers are phenomenal

Date: a year ago

Review №73

Rating: 5

Still not sure what the hours are

Date: a year ago

Review №74

Rating: 1

The women in the drive thru was very rude. She didn t let us complete our order before just telling us to pull up. When asking about a shake she had an attitude and said it was down.

Date: a year ago

Review №75

Rating: 5

Quinshell was lovely and had us cracking up. My great uncle couldn t stop talking about how fun it was to meet her (the sandwiches were great too)! Dietary restrictions: Lots of options for dairy and egg free

Date: a year ago

Review №76

Rating: 5

I had the best experience here I am on here because she deserves the praise Quinshell is the best she was very respectful and fast and made me feel very welcome!!! Kid-friendliness: My kids made a mess and she told not to worry about it because this is her job to clean up and make sure everything is great for us!

Date: a year ago

Review №77

Rating: 2

Out of 10 times that I have gone through a couple of years to the 3040 location of Arbys, the food is always good The service is not that great because Ive always had something wrong with my order.

Date: a year ago

Review №78

Rating: 1

Extremely rude front counter staff. French fries had to have been made at least one day prior. Very bad!

Date: a year ago

Review №79

Rating: 1

How is this place still open?

Date: a year ago

Review №80

Rating: 5

Great costumer service, Jorge was very nice and food was delicious!

Date: a year ago

Review №81

Rating: 5

First time visiting this location today 4/24/2023 while visitint a close friend of the family and I loved the customer service from the registrant Mrs.Quinshell she had a beautiful smile on her face, made sure before she touched my order she sanitized her hands thoroughly, took my order with good customer service skills I could hear the joy in her voice and had my order in and out within 5 mins and order was just the way I asked. I hope you see this review keep up the good work you turned my bad day into a pleasant smile. I will visit again when I am down here visiting and will make sure to ask for you Mrs.Quinshell such a beautiful soul full of joy with a brilliant smile.

Date: a year ago

Review №82

Rating: 4

Date: a year ago

Review №83

Rating: 5

Drive thru

Date: a year ago

Review №84

Rating: 4

Date: a year ago

Review №85

Rating: 1

Terribe, staffs are lazy, just pretending to work. They let customers come and go without taking orders. Feel liked visiting homeless soup kitchens by salvation army.

Date: a year ago

Review №86

Rating: 2

Roast beef was sliced real thick and there was barely any cheese on the sandwhich.

Date: a year ago

Review №87

Rating: 4

Might be the worst Buffalo chicken sandwich. Appears to be a single chicken strip on a bun. The chicken is thin and doesnt cover the bun. The flavor of the Buffalo sauce is good.

Date: a year ago

Review №88

Rating: 5

Good shop

Date: a year ago

Review №89

Rating: 1

Very rude service at the drive thru. Im not sure if she was having a bad day or if this her usual attitude. Maybe shed had some horrible customers earlier. The food was served quickly and was hot. Order id was aadjrlenajby.

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 1

Just went through drive thru ordered the beef and cheddar combo looked like a 2 yr old baby made it messy as can be!!!

Date: a year ago

Review №92

Rating: 5

Tereza has apparently streamlined this location! I was in and out of the drive through in 5 minutes. Did not expect the doggie treat for my dog buddy! Promote Vanessa now!

Date: a year ago

Review №93

Rating: 5

I had the worst day. Thought a French dip with some curly fries would make it better, but the real gem was Quinshell and her team. 5-star customer service and yummy fresh food to boot. Thank you again Quinshell

Date: a year ago

Review №94

Rating: 1

The registrant had an attitude because she couldnt hear me at first and also forgot to place my sauce in the bag when I had asked

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Food was good. Store clean, and people are nice. Roast beef was a bit bland, they need more seasoning. Food : 4/5

Date: a year ago

Review №97

Rating: 1

Terrible customer service. Workers are very rude, and the order is never correct

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 1

If I could give no stars I would. We was in line giving our order the employee taking our order was so rude that we just pulled out and lift she sounded like she didn t want to work. Then on top of that there s was just one car at the window and we were waiting for a bit. Terrible customer service. It was a tall skinny African American with long dreads she has terrible costumer service how is she still working there.

Date: a year ago

Review №100

Rating: 5

Quinnshell is amazing!! Such a friendly voice when you pull up through drive-through always verifies if your orders are correct and has an amazing smile on her face every day so refreshing to see such great customer service at this location finally!

Date: a year ago

Review №101

Rating: 1

This location is awful. They screw up my order everytime. Today the drive-thru girl was so rude I just pulled away. Theres plenty of better choices to spend your money on. Arbys needs to fire the entire staff and start over.

Date: a year ago

Review №102

Rating: 4

Date: a year ago

Review №103

Rating: 1

Easily the rudest drive thru individual I have ever spoken to. One of the items that was ordered was not in the pack and I had already spent the 15+ minutes getting home when I realized it. The complaint was that the order was placed over an hour ago, but I had only arrived thirty minutes into the hold due to a traffic incident on the road up. Ultimately I GOT the missing item, but the aggression coming from the woman and insistence I was wrong was extremely rude.

Date: a year ago

Review №104

Rating: 4

Date: a year ago

Review №105

Rating: 2

Closed at 7:56pm. Website says open until 10pm.

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

UPDATE: Looks like Arby s listened to their customers and fixed the problems. The past few times I ve gone they ve been open and actually busy again. New employees are doing a good job! We love to eat here so I m glad Arby s got it together I was worried they were gonna shut down. First of all, the employees have always been nice here, so no complaints there. However.... they are never open any more... there is a paper note on the drive through stating limited hours (that changes each time we go). The past 3 times we have tried to get food here in the past couple months (usually mid day), we have always driven up during those hours, but immediately an employee announces that they have just closed.... last time it was hours before the new limited hours, but all the sudden they were closed. Its always closed, yet theres always someone there to let us know they they just closed... and why are the limited hours never correct? I feel bad for the employees, because they are probably worried that their location is going under soon. Fix the problem management, because Lewisville likes this location!

Date: a year ago

Review №108

Rating: 1

For me, at this moment in time, its currently 9:31pm on Tuesday, December 6, 2022. The hours online / Google Map says closed at 10pm, was closed at the time I pulled up

Date: a year ago

Review №109

Rating: 1

Date: a year ago

Review №110

Rating: 5

Spiranza in the drive thru is the best. Extremely friendly and helpful.

Date: a year ago

Review №111

Rating: 1

Original comment: Place was closed. Response based on feedback: Fair enough. Just one suggestion, maybe update the Google time. I came to the placed based on the timing provided by Google. I dont even know how the timing is done on Google, but that would be a suggestion. I did call a different Arbys, and no one picked up. Since it was on my way I stopped by, and they were open. Not saying this is how you will respond, but even calling is not reliable in a sense. Thanks, and appreciate the response.

Date: a year ago

Review №112

Rating: 2

Not sure if it is me, or Arbys changed wjere or what the beef in in their classics sammiches. I did not like my sandwich. It was gross. Not sure why. First time ever I did not like my classic roast beef sammich with some Arby sauce, disappointed I was.

Date: a year ago

Review №113

Rating: 1

The people that work here randomly choose when they want to work or not. You wait for a response and its just silent.. you drive by the window and theyre doing nothing but talking to each other inside thanks.

Date: a year ago

Review №114

Rating: 1

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 3

I had the roast beef jalapeño sliders. I ordered 4, then moved meat from 2 onto the other 2, because there was not much meat.

Date: a year ago

Review №119

Rating: 5

I tried this place again today, delicious! Fast drive-through during lunch hours.

Date: a year ago

Review №120

Rating: 1

Would love to say no stars but cant. 7:30pm and there are cars there but no one is answering drive or phone. How do you expect to operate if the employees are not working.. Highly disappointed. Will not recommend..

Date: a year ago

Review №121

Rating: 5

Date: 2 years ago

Review №122

Rating: 5

Date: 2 years ago

Review №123

Rating: 1

It is never open. The service is super slow, more than 10 minutes per customer and only drive thru... and the taste of the coke is super strange but to change it for another 20 minutes, the only tasty thing is the potatoes,

Date: 2 years ago

Review №124

Rating: 2

They closed early because they were short staffed it was around 7 or 8 I believe..

Date: 2 years ago

Review №125

Rating: 1

Website says they close @8pm but theres nobody there @6:30pm. Closing early and refusal of service

Date: 2 years ago

Review №126

Rating: 1

Appears location is permanently closed

Date: 2 years ago

Review №127

Rating: 1

Open but doors LOCKED. No signage indicating dining area CLOSED or UNAVAILABLE. Hungry for lunch, short on time and want to sit down and relax? Go somewhere else unless you want to Waste time parking, getting out, cant get in, no answering of any call.. Update 9/7/2022. Sign states Dining Room Open. Except its not. At the drive-thru, they state Short staffed, so dining room is actually closed. Seems to be a constant issue here. After 2-1/2 years.. I give up.

Date: 2 years ago

Review №128

Rating: 5

Visited for the first time this location. Due to short staffed operation, it took few more minutes thay I expected. But, well made, nice young lady who appeared to be manager of the store serve customers well. Will be back. Hope they have online order option..

Date: 2 years ago

Review №129

Rating: 5

They are often out of menu items like shakes, and occasionally can only accept cash, or cards. However, the service is generally good for the most part in recent months, and when the items are available they are well prepared. I want to knock off one star for unavailability of menu items, but not sure if it can be helped with supply chains disrupted as they are.

Date: 2 years ago

Review №130

Rating: 1

Drove all the way here because Online it Says you close at 8 got here at 7:30 and no one s here

Date: 2 years ago

Review №131

Rating: 1

Order was cancelled on Doordash because they were closed at 830. Maps and Doordash had later hours listed.

Date: 2 years ago

Review №132

Rating: 3

Date: 2 years ago

Review №133

Rating: 2

Service was brutally slow. 3 cars in the drive thru doesnt need to take 15 minutes.

Date: 2 years ago

Review №134

Rating: 4

Date: 2 years ago

Review №135

Rating: 5

Date: 2 years ago

Review №136

Rating: 1

They do not adhere to their hours of operations

Date: 2 years ago

Review №137

Rating: 2

Date: 2 years ago

Review №138

Rating: 1

Just pulled up to Arbys drive thru at 7:10 pm on 8/4/22 and was told Im sorry but our system is down ..Its always something at this location.Its very sad that people just dont want to do there job..Smh...Just throw the whole store away...

Date: 2 years ago

Review №139

Rating: 2

Drove by and saw the sign DINING ROOM OPEN so I turn around and go get the family. Just to come back and find all doors locked and staff won t open them. They need to take that sign down because it s very misleading.

Date: 2 years ago

Review №140

Rating: 1

Total worthless establishment. Just close down permanently if you can t keep your dinning room open. What a waste of space.

Date: 2 years ago

Review №141

Rating: 5

Hey, Flower Mound & Lewisville residents, its only a few miles from 407/Long Prairie Rd/Cross Timbers. I haved loved the Arbys stores and menu in the US, from the 1970s, to 2022. I favor a drive thru order. Quality food and fixings. Eat Up !!!!! (Vote for Arby or Horsey Sauces)

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 1

Have tried to purchase at this store many times over the last few months. Location is a fair drive from my house. Each time dining room was closed. Dive through not open even though employees inside. Today tried to call to verify open before driving the distance and received AT&T message saying call was unavailable to be completed. Dont know if store is closed or not but AT&T message on their phone number is not promising. Has lost my business permanently. Sorry.

Date: 2 years ago

Review №144

Rating: 4

Date: 2 years ago

Review №145

Rating: 1

The staff gave me the wrong order. Then they ignored me when I tried to get it fixed. And laugh at me when I asked to speak to someone who was willing to give me the correct order.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 4

I can never get enough of their jalapeño poppers and bronco sauce! It s always fresh and delicious but sometimes they do forget to add the sauce in there so always double-check.

Date: 2 years ago

Review №148

Rating: 4

Date: 2 years ago

Review №149

Rating: 1

Just tried the new waygu burger and was very disappointed. Paying $8 for a burger that was crisper than the fries, burger was bad. Seems like they just dropped in the deep fryer. Word of advise stick your busted roast beef sandwiches

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 5

Date: 2 years ago

Review №152

Rating: 3

Had the chicken bacon swiss combo meal and was severely disappointed by the flavor of the chicken itself. Appeared extra dark for a freshly fried piece of frozen chicken, but then i tasted it... This chicken tasted like it was cooked in burnt oil. The kind you get when your fryer isnt filtered and cleaned on the regular. Oh well, i was hungry and in a hurry to get to work. Maybe Ill stick to my Arbys in Denton.

Date: 2 years ago

Review №153

Rating: 3

It was drive thru only

Date: 2 years ago

Review №154

Rating: 5

Food is really fresh and service is awesome

Date: 2 years ago

Review №155

Rating: 1

Sitting here at 8pm and apparently they are closed even though their listing says 10pm and so does the door. I see an employee inside but I guess they decided they are done. Quite literally the first time Ive tried to go to Arbys in 4 years. Since I had to drive out of my way, itll be the last.

Date: 2 years ago

Review №156

Rating: 1

Date: 2 years ago

Review №157

Rating: 5

Super good

Date: 2 years ago

Review №158

Rating: 1

Another bad Arbys. Didnt get my order right, didnt receive a receipt. Poor service and cold food. Why pay full price for random food orders? The only consistency in Arbys is that they will take your money, have a poor attitude and give you a wrong order. See you guys again in a year or two. This isnt my first rodeo ether. I have already filled out a contact form. Owner didnt even read that I already filled it out.... I cant even make this up. They didnt even read the comments.

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 1

I purchased a beef gyro sandwich from the Lewisville location on 4/29/22. Approximately 2 hours after eating it, I became violently ill from what I believe was food poisoning. The meat tasted ok, so I suspect that lack of sanitation in the food handling process was the cause. I will be reporting this incident of food poisoning to City of Lewisville Health Division.

Date: 2 years ago

Review №161

Rating: 1

I ordered food here but here and was yelled at for asking questions also the food besides the fries was terrible

Date: 2 years ago

Review №162

Rating: 1

Update: dont try to order via the apps, theyll cancel your order & then stop accepting new orders entirely. Been trying to go to the drive thru for the past couple days, but theyre closed even during posted hours. Yesterday (1/13) there was a sign saying their drive thru hours went until 6:00PM but when I pulled up at 5:27PM I was informed that they were already closed.

Date: 2 years ago

Review №163

Rating: 1

Tried ordering food twice here. Employee on the drive through was so rude, I canceled both times mid order. This is the only restaurant I have ever had to do that at... and Ive done it twice. Wish there was a zero star option.

Date: 2 years ago

Review №164

Rating: 3

Make sure you always check your order unless you don t mind getting home and having resentments.

Date: 2 years ago

Review №165

Rating: 1

Closes at 6pm

Date: 2 years ago

Review №166

Rating: 4

Fun and Tasty

Date: 2 years ago

Review №167

Rating: 1

Went Monday night. Store closed

Date: 2 years ago

Review №168

Rating: 1

Date: 2 years ago

Review №169

Rating: 1

Its usually be way more better considering the other location in texas covid did this store bad its probably the management or something cuz alway one person working they need work on getting employees start being manager that should fire or be rude to them they probably arent doing hiring process correctly I seem so much changed company in restaurants actually try their best by care for employees the best can even when they want quit they will have its cuz of different reasons its cuz people or just burnt out never the pay I has pay 15 plus since covid hit it made people come and work be happy get personal with them

Date: 2 years ago

Review №170

Rating: 4

Date: 2 years ago

Review №171

Rating: 1

We used to eat here almost weekly. In the past few months it has become almost impossible. They close at 5pm, 6pm, 7pm. There is no consistency. The website shows open until 10pm, but that hasnt happened in a long time. Disappointing. I cant remember the last time we were able to actually catch this location open after 5pm.

Date: 2 years ago

Review №172

Rating: 1

Aint never open

Date: 2 years ago

Review №173

Rating: 1

I pulled up to the drive-through at 5:58PM and was told that they were closed. I informed the young lady that it was not 6:00 and they had just taken 4 orders in front of me. Terrible customer service!!!

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 1

Every time Ive wanted to stop here the past couple of months, the restaurant is closed. Do not reply telling me to give you more details. Just address the restaurant being closed even during the hours they list as being their limited times.

Date: 2 years ago

Review №176

Rating: 5

Arbys has got delicious sandwiches! They really pack the meat! I hadnt been to an Arbys in over 5 years. I cant believe I forgot how good Arbys sandwiches are. They even have Brisket sandwiches. I definitely would become a regular customer now.

Date: 2 years ago

Review №177

Rating: 5

Update: Went to Arbys to get roast beef for supper. I pull up to the speaker and was told we are closed. Apparently they closed at 6pm. No notice on outside menu. Girl on speaker was very rude and said we are opened 10 to 6, we are short staffed. Ok but didnt have to be rude. Lost my business just because she was RUDE!!!!!!

Date: 2 years ago

Review №178

Rating: 4

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 1

They are always closed.

Date: 2 years ago

Review №181

Rating: 5

I love Arbys i dont care what anyone else says

Date: 2 years ago

Review №182

Rating: 1

1/17 - Drive thru only (no dine in) with posted hours of 10-4. Greeting at order kiosk is recording and no one responded after order. Went to window. Vehicle in front had been waiting and using their cane to tap on the window before driving off. I pulled up to window and was unable to see anyone inside and frier also appeared to be off. Guessing they didnt have staff today which points to lack of competitive pay or problem with management.

Date: 2 years ago

Review №183

Rating: 5

I normally just use the drive thru here. The staff seem friendly. The food is good. They havent messed up my order so thats a Plus

Date: 2 years ago

Review №184

Rating: 1

This place is pathetic. Hours are wrong. Never open, has to be a money laundering front.

Date: 2 years ago

Review №185

Rating: 1

What are the hours for this location??? This is the third time I have gone here at dinner time to find out it is closed (once at 7:30 PM, once at 9 PM, and tonight at 8:30 PM). Its really frustrating that this location wont update their website and google-listed hours so customers dont waste their time. The corporate robotic response to this review is laughable. Its typical for your restaurant to be closed during prime dinner hours on random days thats not consistent week-to-week? Got it.

Date: 2 years ago

Review №186

Rating: 3

Date: 2 years ago

Review №187

Rating: 4

Not the best Arbys, not the worst. They were out of a couple things. ... Also, I do not recommend the fish. I thought Id try it. There is a reason Arbys is not known for its fish.

Date: 2 years ago

Review №188

Rating: 4

Date: 2 years ago

Review №189

Rating: 3

Date: 2 years ago

Review №190

Rating: 5

Staffing issues, but still good food. Want to be patient as they retrain new people

Date: 2 years ago

Review №191

Rating: 1

Hours show they are open till 10 pm Employee said the store closes at 8 pm .Please change your times on Google. Its weird a fast food closes so early

Date: 2 years ago

Review №192

Rating: 1

We showed up to this Arbys location 12/29/29 10 minutes before closing and they denied us any food that needed cooked. Hope management or store owner can strengthen this issue out.

Date: 2 years ago

Review №193

Rating: 1

Terrible. Came today and the food was luke warm at best and you could tell it had been sitting out for a looooooong time. Super dry and just gross. Wont be returning to this location :/

Date: 2 years ago

Review №194

Rating: 2

The milkshake machine has been broken the last 5 times Ive eaten here.

Date: 2 years ago

Review №195

Rating: 1

Drive thru only

Date: 2 years ago

Review №196

Rating: 1

Date: 2 years ago

Review №197

Rating: 3

Same decent taste and value. Really bummed that they no longer offer potato cakes

Date: 2 years ago

Review №198

Rating: 4

Date: 2 years ago

Review №199

Rating: 2

Date: 2 years ago

Review №200

Rating: 2

Last few times Ive tried coming here later in the evening all the lights are off and there zero cars in the parking lot. This of course is well before the official closing time of 10pm. Tonight for example I went around 8:10ish. This could be attributed to under staffing. Id be curious to hear from the owner on the master.

Date: 2 years ago