Lowe's Home Improvement

Review №1

Rating: 4

Date: 3 days ago

Review №2

Rating: 5

When Anna looks for a half inch or shes me 3/8 ratchet then I saw something else will sockets and all that for 2499 it wasnt scanned bar on it so an associate took out his time to go back over there where I picked it up gas can bar for me everything was a success great customer service

Date: 6 days ago

Review №3

Rating: 1

Could not find this store. They wouldnt answer their phone. Address must NOT be on 183A. If so, why not make this CLEAR?!!

Date: a week ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 4

Helpful staff

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 4

Date: a week ago

Review №8

Rating: 1

Ordered a refrigerator almost 3 weeks ago for an install in the 16th. That morning they notified us that they havent received the fridge, so we moved it to Sunday the 22nd. It is September 20th, Friday, and they have still not received the fridge. How is that possible?! All they can tell us is It says its been shipped.... step up and order another one that will be here on time because obviously the first one is lost! You have our money but we have nothing in return.

Date: 2 weeks ago

Review №9

Rating: 1

People who work here do not understand their price matching policy or are applying inconsistently. I previously got an item available on Walmart.com price matched at this store but today I went there to buy an item with price match on Amazon.com. They refused to price match it saying that they only price match with in store items. I not sure if its worth coming here again next time as I dont want to keep guessing what they will do if I need a price match.

Date: 2 weeks ago

Review №10

Rating: 2

Had an in home consultation for installation services and the salesman was very pushy and not very helpful. Price of the service was not competitive. Overall not happy with the experience.

Date: 2 weeks ago

Review №11

Rating: 3

I often buy things related to house management here. There are so many different products here. However, there have been few new products in the past five years. Many people who work in architecture visit here. Overall, Im not very satisfied. However, it is good to use because of its large scale.

Date: 2 weeks ago

Review №12

Rating: 5

Date: 2 weeks ago

Review №13

Rating: 1

The service at this store has declined across the board. No one seems to care anymore. The customer service people and pro service people used to be kind and helpful but now a simple question bothers them collectively. I guess its the world we live in now. Sad. Customer service answered the phone and before I even got a chance to ask a question just left it off the hook!! I could hear her entire conversation! Just couldnt be bothered to help a customer!

Date: 2 weeks ago

Review №14

Rating: 4

Date: 3 weeks ago

Review №15

Rating: 5

Jordan at Lowe s was amazing! He made my return process super easy and even helped me find exactly what I needed afterward. He was so friendly and down-to-earth, and you could tell he really knew his stuff. What stood out even more was how kind and helpful he was to the customer in front of me too. Honestly, it s rare to get this level of service these days. Thanks, Jordan!

Date: 3 weeks ago

Review №16

Rating: 5

Good selection of product at a fair price and a very helpful staff

Date: 3 weeks ago

Review №17

Rating: 5

Date: 3 weeks ago

Review №18

Rating: 5

BBQ pit parts.

Date: 4 weeks ago

Review №19

Rating: 5

Date: 4 weeks ago

Review №20

Rating: 1

My online order wasn t ready when they said it would be

Date: 4 weeks ago

Review №21

Rating: 5

Love lowes amazing customer service

Date: 4 weeks ago

Review №22

Rating: 5

Date: 4 weeks ago

Review №23

Rating: 5

Date: a month ago

Review №24

Rating: 2

Very poor customer service. No employee makes contact.

Date: a month ago

Review №25

Rating: 1

Horrible horrible service. Go elsewhere. The only lowes I ve been to with employees this disinterested in helping you. And I spend a lot of money at Lowe s. Go elsewhere.

Date: a month ago

Review №26

Rating: 4

Date: a month ago

Review №27

Rating: 5

Very friendly Lowes, quick to check out at the pros area, good help when needed - folks on the floor know their stuff.

Date: a month ago

Review №28

Rating: 5

Date: a month ago

Review №29

Rating: 5

Date: a month ago

Review №30

Rating: 5

Date: a month ago

Review №31

Rating: 5

Date: a month ago

Review №32

Rating: 5

Date: a month ago

Review №33

Rating: 2

This Lowes will no longer honor online prices in store. This is for in-stock items from Lowes own website. You have to order online for in store pickup if you want the website price. They will no longer honor it in store. Very frustrating. If this is a new Lowe s corporate policy, it should be removed.

Date: a month ago

Review №34

Rating: 5

Date: a month ago

Review №35

Rating: 2

hard to get help, large store, was misdirected twice, when ask where a particular item was. went again 8-21-24, Randy in garden, was nice enough to help me load 40# bags of garden soil (6) of them, at 72yo, I couldnt pick them up, he loaded them into my truck in 100 dregee weather, all with a smile thank you Randy, from a old man

Date: a month ago

Review №36

Rating: 5

Date: a month ago

Review №37

Rating: 2

Plant selection was poor, asked where something was to be told one of two isles and it was on neither nor were those isles even related to what I asked for. Prices always waaayyy too high. Employees watch you as you walk by like you are in a prison yard being sized up.

Date: a month ago

Review №38

Rating: 1

I wish I could give this place 0 stars. From lack of customer service to product selection, this place has got to be the worst. I thought I d give it another chance today due to proximity from my home and unsurprisingly it was still as bad as usual. I ll happily be driving the extra 5 miles to the other big home improvement store and I would suggest everyone else to as well.

Date: a month ago

Review №39

Rating: 1

Receiving is the worst. Forget it if you are running ahead because sister stores were on their game! Doesnt matter if you have 1 item or a truckload, you will have to wait. Gosh forbid you grant them grace because they ran late on your appointment last time.....no grace will be given to you here. AND none of the 3 receiving personnel are interested in doing their job....and then they were grinning as i walked away. I deliver to Lowes stores in a 6 state area all week long amd have never been treeated as how this store does trucks. They follpw policy but yet unload you outside of their gate?? But no worries because this is MY store..as per Ginzaler Jose and things are done MY way here.

Date: a month ago

Review №40

Rating: 5

Date: a month ago

Review №41

Rating: 1

If I have option to give -10 star I would. I spend around $2000 with 2 big appliances and bought 5 years protection plan for each. The sales person sold us on anything happened or wrong with the machine, the parts and labor are covered. My $800 dishwash is 4 years old and the physical start the wash button sink into the machine over time due to years of usage. The machine still works perfectly but I want to get the issue fixed before the button completely sink into the machine. I called Lowes and they told me the plan DOES NOT cover damage...; I told them this is not damage its years of using, the button is wearing out. The person from Protection Plan rejected my claim and wont honor the plan. So at this point I am assuming they wont honor my other protection plan in the future too, that is $400 that Lowes rob me blind. I will NEVER EVER shop at Lowes in my life! Buyers beware, dont support this company that wont honor what they sold. Its a scam to rob us middle class income families. Lowes should be a shame of their business practice. I should have went with Costco, lesson learned.

Date: a month ago

Review №42

Rating: 1

Most worthless lowes Ive ever been in. Waited for 20 minutes to get some carpet cut, had random employees page 4 times, I called while in the store to finally get someone over. I needed 35 feet, they showed 36 feet on the roll but told me they probably didnt have enough... didnt even try and measure what she had.... everyone in the store walked around like customers were bothering them. The store manager should he fired

Date: a month ago

Review №43

Rating: 4

Date: a month ago

Review №44

Rating: 5

Date: 2 months ago

Review №45

Rating: 1

Yall uses to be a decent store until yall went full self checkout. Now you have annoying employees breathing down your neck. Borderline harassing you. While yelling cash or card. The last four times I was in that store, it was great until it came to checking out. Now, I think Ill probably order most of my stuff from amazon and switch to home depot. Maybe they wont accuse me of stealing.

Date: 2 months ago

Review №46

Rating: 5

Pretty solid Lowes. Almost always has everything I need, and the staff is pretty knowledgeable. Ive been going here for a while, and you see the same people working here for years, which is a pretty cool thing when they remember your projects and what not.

Date: 2 months ago

Review №47

Rating: 5

Mattie at check out was great! She helped me a lot and was so cheerful. I m so glad Lowe s carries almost everything I used to buy at Tractor Supply. Even better, there is a Blink EV charger at the Firestone right there!

Date: 2 months ago

Review №48

Rating: 4

Date: 2 months ago

Review №49

Rating: 5

Great store to pick up items and quick check out. They have a lot of items for your home and yard. I have shop here and it s quick and easy.

Date: 2 months ago

Review №50

Rating: 3

Nice service staff helped us purchase a refrigerator. However, it was hot inside. Why make your customers so miserable while shopping? It s Austin in the summer, don t make us suffer while spending our money. Lowe s corporate do better!!

Date: 2 months ago

Review №51

Rating: 1

Bad customer service, especially at this location. Cory or Coly is the senior lady on a return desk is very unpleasant. Lowe s becomes worse compared to HomeDepot. I will shop around at their competitor HomeDepot next time and I will avoid this particular location.

Date: 2 months ago

Review №52

Rating: 5

Date: 2 months ago

Review №53

Rating: 1

I went to the store yesterday to purchase a few things . I got into my tru, k, and when I turned the truck , n sawee a disable getleman tryintoro load pickets on his truck . I got o, and t I offer my help . At 1, t he said its . k I dont want you to get dirty . I said I dont mind at all it will be my pleasure. I asked why you didnt ask for anyone to help you load ? He told me I asked the guy at lowes when the Cedar pickets were, and he just told me pointing his finger right there . Ive got so upset because they see the man is disable and they didnt even bother to go help him . That is not good customer service . Every time I go there to pick material people, either they dont know anything or they are rude or too lazy to help you with anything. I come to the point I do not like going to Lowes in leander .

Date: 2 months ago

Review №54

Rating: 4

Date: 2 months ago

Review №55

Rating: 5

Date: 2 months ago

Review №56

Rating: 5

Helpful employees and great Klein Tools selection.

Date: 2 months ago

Review №57

Rating: 5

Manager Daniel was extremely helpful.

Date: 2 months ago

Review №58

Rating: 4

Love everything about this store..except the Kobalt battery tool$

Date: 2 months ago

Review №59

Rating: 5

Awesome had all building needs. Very helpful

Date: 2 months ago

Review №60

Rating: 5

Date: 3 months ago

Review №61

Rating: 3

Date: 3 months ago

Review №62

Rating: 5

Date: 3 months ago

Review №63

Rating: 1

The manager, Gabby and customer service attendant Beth are both prejudice. I bought a water faucet to install. It did not come with the parts to install it correctly so took it back to Lowe s to find the parts. After talking to two plumbing employees neither could find the parts to install, the Lowe s brand faucet. So I went to the service desk to return it. The dark gentleman in front of me was returning a used $250 craftsman saw. Beth had no problem returning the saw and refunding the gentleman completely. I was next in line. As I approached the counter, beth extremely rudely told me she would be with me in one minute. I had my receipt for the item I was returning which the gentleman in front of me only had his receipt on his phone. Again, there was no issue returning his saw. Beth opened the box and saw that the water faucet I was returning was out of the plastic and had thread seal on the thread. That is because the faucet was actually put in place and almost installed, but because it did not come with the correct parts and Lowe s did not sell the correct parts I was returning it. Beth proceeded to give me a lecture. I asked her nicely not to lecture me because I had had a bad day and that the gentleman in front of me did not get a lecture. she continued to try to lecture me 4!different times. After the third time I started to raise my voice and then Gabby, the manager walked over to see what the problem was. She proceeded to tell me to calm down, which was the absolute wrong thing to say. she also helped in the return that was done prior to mine. No lecture was given to the dark gentleman that was returning the $250 saw. But both women really seem to love the opportunity to lecture me about the $34 water faucet I was returning. The main difference was I have white skin and my return was only $34 and the gentleman in front of me had dark skin and the item he was returning was $250 .

Date: 3 months ago

Review №64

Rating: 5

I choose to frequent this location because Sandra is a plant mother and has helped me so much during my journey with her diverse knowledge of plant care. The store is always clean and well organized everyone is pleasant but Sandra is a gem!

Date: 3 months ago

Review №65

Rating: 5

Got what I wanted and more.

Date: 3 months ago

Review №66

Rating: 1

They will not return a brand new item. My 92 year old dad bought a new lock set and he is not allowed to return it without receipt. He is lucky if he can find his bed on some days let alone a receipt. Come on!!

Date: 3 months ago

Review №67

Rating: 5

Date: 3 months ago

Review №68

Rating: 5

Date: 3 months ago

Review №69

Rating: 5

Never disappointed here and always great value

Date: 3 months ago

Review №70

Rating: 1

Im a truck driver. I go there sometimes. The team working in the receiving is very bad. They treat you very badly. They should be replaced. Bad team

Date: 3 months ago

Review №71

Rating: 5

Great garden center

Date: 3 months ago

Review №72

Rating: 4

Excellent atmosphere

Date: 3 months ago

Review №73

Rating: 4

Date: 3 months ago

Review №74

Rating: 1

Bout a Whirlpool Quad door (WRQA59CNKZ) over a year ago, LED light already went out (which shouldn t go out that fast). Tried to call service to get it fixed but they won t help you unless you had bought their protection plan. In the owners manual it doesn t describe how to fix it yourself, just says to call a technician to get it fix (to spend more money). Called Whirlpool and their only solution to the problem is they will cut down the cost if you use their technician to get it fixed. Don t recommend buying this product unless you want to spend more money on it.

Date: 3 months ago

Review №75

Rating: 5

Great selection for our outdoor needs. Great prices too!

Date: 3 months ago

Review №76

Rating: 3

Date: 3 months ago

Review №77

Rating: 5

Date: 3 months ago

Review №78

Rating: 1

Every time I go there it is just self checkouts. They do not want to hire cashiers and want the customers to check out their own merchandise. I have already addressed this issue with Lowes but they do not care.

Date: 3 months ago

Review №79

Rating: 5

Date: 3 months ago

Review №80

Rating: 5

Date: 3 months ago

Review №81

Rating: 2

Customer service is lacking here. I needed help finding a touch less kitchen water faucet. Saw 2 Lowes guys on an aisle and ask for assistance. Wow, they were both really bothered that I asked, and reluctantly, one of them did provide assistance that I needed. Please provide guidance to your staff on how to provide great customer service instead of trying to avoid customers and their questions.

Date: 4 months ago

Review №82

Rating: 4

Date: 4 months ago

Review №83

Rating: 5

The manager at this store, I cant recall his name (maybe john), was absolutely amazing. He tirelessly worked to fit a big vanity in my van, even going the next step to completely rearrange the toilets I already had in there. Truly truly amazing customer experience. Wish more retailers were like this. Truly cared for the customer journey, and didnt even have to. Will def be back!

Date: 4 months ago

Review №84

Rating: 5

Date: 4 months ago

Review №85

Rating: 4

Date: 4 months ago

Review №86

Rating: 5

Date: 4 months ago

Review №87

Rating: 5

Excellent

Date: 4 months ago

Review №88

Rating: 5

Helpful and informative staff.

Date: 4 months ago

Review №89

Rating: 5

Joann in the garden center was amazing, patient, helpful, kind. She had a smile for everyone that passed thru her checkout. Thank you to the young girls for loading my truck. I know it was not an easy task. You did it with laughter and smiles! I appreciate it.

Date: 4 months ago

Review №90

Rating: 5

This is the place for every DIY job in the home. Great store with friendly service.

Date: 4 months ago

Review №91

Rating: 5

Great job

Date: 4 months ago

Review №92

Rating: 5

Date: 4 months ago

Review №93

Rating: 1

I recently had a highly disappointing experience with Lowe s that left me questioning their commitment to customer service. My interaction with the paint department was far from satisfactory. When I pointed out that the same paint code at Sherwin-Williams produced the correct shade, but Lowe s version did not, I was met with frowns instead of helpful attitudes. Neither the paint department staff nor the supervisor showed any friendliness or willingness to address my concern. Overall, it seems Lowe s does not prioritize customer care. This experience has made me reconsider why I would shop here when other stores like Home Depot and IKEA offer much better service and customer satisfaction. I am very disappointed and unlikely to return to Lowe s in the future.

Date: 4 months ago

Review №94

Rating: 5

Bought paneling... Miguel was there and was so helpful and friendly helped out two days in a row..such a nice friendly guy.

Date: 4 months ago

Review №95

Rating: 1

Veterans should AVOID this store: While checking out at the register, I asked employee, Rupert, to assist with accommodating for the military discount. Unfortunately, Rupert was condescending and unhelpful in providing the military discount. Upon asking for a manager, Rupert persistently avoided this request. I was eventually greeted by supervisor, April, who informed me that the WiFi was poor at the store and could not assist me with receiving a discount. After requesting assistance from April s supervisor, April reported that all of the managers were busy at the moment. After 25 minutes, I was eventually able to setup my military account. During this time, management neglected to check-in on my customer service experience and satisfaction. Additionally, Rupert returned to the counter with judgmental and patronizing remarks. I will not return to this store and would recommend that all veterans shop at Home Depot for appropriate and well-deserved military accommodations.

Date: 4 months ago

Review №96

Rating: 4

Former outside garden rep here, I can definitely say that lowes is nowhere near perfect and from what the lower than average reviews on here say you have to remember its retail. Not everything is accurate, and not everything is at its best. Coming from a person who worked there for 2 years outside in unpleasant conditions, its definitely not an easy place to work at. Advice I give to any future customers, remember to do your own homework and know what exactly you are searching for and, if possible, know the location as well. Help the associates help you. Calling the store helps too, saves on gas. Overall, the place has generally good employees with good attitudes, I know that because Ive made several strong friendships there. Overall, the Leander Lowes isnt bad but also isnt the best. My 4 star review represents one thing only, perfectction simply doesnt exist. Im no robot, just honest human words.

Date: 4 months ago

Review №97

Rating: 5

Date: 4 months ago

Review №98

Rating: 2

CSR did not understand how to process a defective item return and wanted to reject it because it was an open box and make me go through the manufacturers warranty instead. Rep also thought that power tools were under the 48-hour policy. Though it was accepted as a one-time exception this store is in need of some common sense and accept returns for defective items. Otherwise the store itself is organized and a good experience - just customer service is spotty.

Date: 4 months ago

Review №99

Rating: 4

Date: 4 months ago

Review №100

Rating: 4

Date: 4 months ago

Review №101

Rating: 1

New policy is no receipt or the original card they will not accept a return. The problem is their system will not find the transaction, even if you have the card. It s definitely a good system so people can t return items. Home Depot for the win!!

Date: 5 months ago

Review №102

Rating: 5

I recently went to pick up an online order at Lowes on 183 in Leander. The Cashier , April, was amazingly professional and polite to the people waiting in line. She treated everyone with such patience and respect, that most people there were grateful for her compassion. Witnessing this, made my visit to this Lowes much more pleasant than expected. What great a great person and employee. Thank you April.

Date: 5 months ago

Review №103

Rating: 5

This place is huge, besides the hugeness everyone that works here asks if I ever need help. Second, I can find everything that I need to find fast and efficient. Everyone is very nice. I also like the music selection this place has, it also brings up the vastness this place holds. Have to come here if I ever make a house

Date: 5 months ago

Review №104

Rating: 3

If, you know what you are looking for and where it is located its a great place. If you dont, good luck finding an associate to help with either of those. Ive found using their app to locate items to be incorrect on more than one occasion.

Date: 5 months ago

Review №105

Rating: 5

Date: 5 months ago

Review №106

Rating: 5

Date: 5 months ago

Review №107

Rating: 4

Helpful employee

Date: 5 months ago

Review №108

Rating: 3

Really only like them for their lighting selections and because they carry Allen + Roth products. Service isnt great, most of the people that I have asked for help didnt really seem interested in helping me, felt more like it was an inconvenience. That is across multiple visits. Love the taco bell in the same Plaza though lol

Date: 5 months ago

Review №109

Rating: 5

Date: 5 months ago

Review №110

Rating: 5

Got help in Electrical Dept and the breaker that I needed. Worked perfectly.

Date: 5 months ago

Review №111

Rating: 5

Date: 5 months ago

Review №112

Rating: 5

Date: 5 months ago

Review №113

Rating: 5

Springtime planting beautiful flowers & plants

Date: 6 months ago

Review №114

Rating: 5

Date: 6 months ago

Review №115

Rating: 5

Always a great experience. Domingo was very helpful and kind. Very personable.

Date: 6 months ago

Review №116

Rating: 2

Not a great return experience. They are really picky on returns, they wont accept it unless the item is in a perfectly unopened box.

Date: 6 months ago

Review №117

Rating: 4

Date: 6 months ago

Review №118

Rating: 1

Date: 6 months ago

Review №119

Rating: 5

We we bought leaf blower . Blow the leaves & l mulch and vacuum them up 99 dollar good deal.

Date: 6 months ago

Review №120

Rating: 5

Date: 6 months ago

Review №121

Rating: 5

Date: 6 months ago

Review №122

Rating: 4

Good

Date: 6 months ago

Review №123

Rating: 5

had everything I needed for my project

Date: 6 months ago

Review №124

Rating: 5

Date: 6 months ago

Review №125

Rating: 1

Went in to get manure for my garden. The bay was empty but there were 2 pallets above. There was also a sign that said for your convenience you could pick it up outside. Paid for it and went outside. The girl said oh gosh I dont even know where that is. Another guy walked by and said it was inside. Told him the pallets were up in the steel. He said oh thats the mix not the manure. He said they were out. Although, the girl juat told me there were over 100 on hand. I went back in to garden cashier to get credited. Waited in line there for 10 minutes and then told I had to go inside to get a refund. 40 wasted minutes at Lowes. Im pretty sure they either didnt want to look for the manure or didnt want to get it down.

Date: 6 months ago

Review №126

Rating: 4

Date: 6 months ago

Review №127

Rating: 4

Date: 6 months ago

Review №128

Rating: 4

Good compare to others slightly costly

Date: 6 months ago

Review №129

Rating: 5

Date: 7 months ago

Review №130

Rating: 4

Date: 7 months ago

Review №131

Rating: 5

Date: 7 months ago

Review №132

Rating: 5

Date: 7 months ago

Review №133

Rating: 5

Ted of Paint department is always doing the great job. He helps customers very professional and detaily. Hope everyone has same kind of way for serving customers.

Date: 7 months ago

Review №134

Rating: 1

AVOID AVOID AVOID THIS STORE. Consistently abysmal service. Take your money literally anywhere else. Where to start?! The time I ordered an in stock stove for next day delivery, only to wait all day for it to never arrive, no phone calls, etc Or the time I ordered SIX new appliances that were supposed to arrive in a week that turned into 3 months, with ZERO updates about delays unless I called to ask. I was repeatedly gaslit by employees saying they had called me and given me updates, which was a total lie. Store management has changed a few times and yet the service has only gotten worse over the years. In the last 2 weeks alone: I had a question/issue with My Lowes/military and was passed around the store for 50 minutes to people who could NOT help me before being directed back to where I started to wait for a manager who never came. If I hadnt already spent so much time picking out OVER $500 of items, I would have left. A few days later I gave this store another chance when I came back to spend hundreds more in garden. The garden center gates were locked because there had been rain hours before, but it was still locked despite it, by then, being a nice day. A female employee told me it would be unlocked within 15 minutes, but 30 minutes later it was still locked. I watched at least FIFTY people come into the garden center from inside the store (or walk up to the locked gate and then leave because it was locked) during my 30 minutes there. I eventually left without buying the items I came for, since I wasnt willing to push giant cart loads of soil through the store and parking lot. And I wasnt about to ask the only employee there (a 60+ year old woman) to do it for me. At this point I probably should have given up on this store and taken my business elsewhere, but since I have worked retail, I understand that sometimes there are bad days with short staffing, so I gave the store yet another chance! The next day I called to make sure the garden center gates would be open before driving 25 minutes to come buy the items I tried to buy the previous day. It took 10 minutes on hold to reach someone. Today I called about a truck rental and spent 13 minutes on hold before an employee hung up my call without answering. Prematurely ending phone calls is also a consistent problem at this store. In the future I will warn people to avoid this store at all costs, and I will not buy so much as an outlet cover at this store ever again. Please support your local hardware stores and garden centers, like Ace Cashway, Hill Country Water Gardens, Red Barn, Farmers, etc. Youll pay a bit more, but they actually want your business, they arent clueless about the products they sell, they answer the phones, and they will provide the service and knowledge you need. AVOID THIS STORE.

Date: 7 months ago

Review №135

Rating: 4

Similar items to Home Depot, but a bit closer to me. Seemed to have less staff asking to help (at least when I visited), and lumber selection could have been better.

Date: 7 months ago

Review №136

Rating: 2

So I went to Lowes and spent $2900.00 on several items and set up to have them delivered. Wow! I recommend not doing that. I have had the worst experience. Only one item out of the three was delivered without damage. Now Im waiting on them to pick up the damaged items,confirm the damage, and then hope they can ship it to me again without any damage. This process will end up taking over three weeks. Next time I will just borrow a trailer and do it myself. They did add a discount for the inconvenience. Thats why I gave two stars.

Date: 7 months ago

Review №137

Rating: 5

Date: 7 months ago

Review №138

Rating: 2

Date: 7 months ago

Review №139

Rating: 5

I purchased a microwave and got a good price for it. Lowes worker help me take it to the front and another lowes worker help me get it in my car .very nice people.

Date: 7 months ago

Review №140

Rating: 5

I really like this store. They have way better plants and variety than Home Depot. Please always looks clean and organized and they take good care of the plants. Great variety of pots too. Just a relaxing place to go shop for home improvements.

Date: 7 months ago

Review №141

Rating: 1

Seriously needs someone else in charge. I have been trying to call them for 45 minutes and have been hung up on twice. Maybe hire someone else who can answer a phone call. Going inside and still having to wait for an associate...its not that busy.

Date: 7 months ago

Review №142

Rating: 4

The store is very clean. Every time Ive been here, its been easy to find someone for assistance. The parking lot is large and lit well too.

Date: 7 months ago

Review №143

Rating: 5

Preferred !!!! so much more than Home Depot . I love Lowe s the people are super helpful very courteous kind will say good morning and good afternoon to you and the Support is there the customer service representatives do the job well and well informed! I worked over-the-counter selling electrical supplies, but I m familiar with all trades and the only thing that I would to Home Depot for would probably be free tacos if they offered it! Love, Lowe s

Date: 7 months ago

Review №144

Rating: 1

Pasta variety was lacking

Date: 7 months ago

Review №145

Rating: 5

Date: 7 months ago

Review №146

Rating: 5

Date: 8 months ago

Review №147

Rating: 5

Good helpl

Date: 8 months ago

Review №148

Rating: 5

Date: 8 months ago

Review №149

Rating: 1

My local store in Bastrop TX said this store had 4x of the items I needed (Eaton CH 2 pole 60 Amp breakers - model number CH260). Lowe s online inventory said this store had 4x of the items I needed (Eaton CH 2 pole 60 Amp breakers - model number CH260). The front desk customer support human at this store said this store had 4x of the items I needed (Eaton CH 2 pole 60 Amp breakers - model number CH260). In the entire district, this was the only store that had nonzero inventory on the item I needed (Eaton CH 2 pole 60 Amp breakers - model number CH260). This item is not available for home delivery. This item is not available for store-to-store transfer. Imagine the disappointment my wife and I felt when we drove over one hour (one way) to discover this store did not have any inventory of the item I needed (Eaton CH 2 pole 60 Amp breakers - model number CH260). Bastrop s store also said it had 1x of the item I needed, but in reality had none of the item I needed. This inventory problem seems to transcend the store level. For this reason I no longer trust inventory reports in this district. I also actively refuse to shop at Lowe s within the district as a countermeasure for the disutility served to my household by this district. Words cannot express my disappointment, but I gave it my best go anyway ^ Bonus points to me for not using explicatives ^

Date: 8 months ago

Review №150

Rating: 4

Date: 8 months ago

Review №151

Rating: 4

Date: 8 months ago

Review №152

Rating: 5

Date: 8 months ago

Review №153

Rating: 5

I had to return 2 totes that did not work for storing my Christmas tree. The employee that helped me unload the totes was so helpful and the return went quick and easy.

Date: 8 months ago

Review №154

Rating: 5

Date: 8 months ago

Review №155

Rating: 5

Very good, all the tools you need are there. Yes, I found the tools I needed.

Date: 8 months ago

Review №156

Rating: 5

The employee at the customer center explained the product I was looking for where they were and let other employee find it because the main box was empty. They tried to help me to get the product that I needed to buy.

Date: 8 months ago

Review №157

Rating: 5

My go-to for everything gardening.

Date: 8 months ago

Review №158

Rating: 5

Uaually have what i am looking for. Clean, uncluttered. Frendly, knowlegeable staff.

Date: 8 months ago

Review №159

Rating: 1

If you can manage to chase an employee down that are clearly avoiding customers, then youll find they dont know anything about their job, who they are, or what theyre doing. Been to this lowes countless times and every single employee is the same amount of confused and doesnt know anything about their products or even where the general location of them would be. It just makes me wonder how they havent fired whoever is hiring???

Date: 8 months ago

Review №160

Rating: 5

the couple of guys in the shelving area had a blast with me telling jokes. glad some people still have a sense of humor

Date: 8 months ago

Review №161

Rating: 3

Date: 8 months ago

Review №162

Rating: 1

This is the worst store ever seen they cheat me sale me defective product .i almost lost my money between them and LG warranty They are against the customer and they don t have customer service $1300 lost them in one day and I have a big family live with no refrigerator for almost 2 weeks.the refrigerator leaking water from everywhere

Date: 8 months ago

Review №163

Rating: 1

Military discount is a joke here. Used to be good now they select what is or isn t a discount. Either you give a discount or don t. Home Depot is better for vets on a budget.

Date: 9 months ago

Review №164

Rating: 5

Had everything I needed

Date: 9 months ago

Review №165

Rating: 2

Never in stock, store is a mess, not many people to help you and the prices are through the roof. Its crazy

Date: 9 months ago

Review №166

Rating: 5

Go to hardware store in the area

Date: 9 months ago

Review №167

Rating: 1

Can u plz hire other people Receiving guys are so rude and customer service the women there its about 50 Old night shift so rude

Date: 9 months ago

Review №168

Rating: 1

Please you can hairing others people because there are some so rude

Date: 9 months ago

Review №169

Rating: 1

Its the nightmare . Bad service . Customer service its not positional bad store in USA

Date: 9 months ago

Review №170

Rating: 5

Date: 9 months ago

Review №171

Rating: 4

Staff are more helpful and engaging than Home Depot Cedar Park by a mile. The saw that they use to do complimentary lumber cuts has been basically inoperable or unstaffed every time I tried to get cuts for YEARS now. FYI Lowes MGMT.

Date: 9 months ago

Review №172

Rating: 5

Lots of great products and the cashier was great.

Date: 9 months ago

Review №173

Rating: 1

Key word: the customer service lady (maybe 50s and tall, tan skin color) is rude, mad, and racist I purchased around 500 blocks (bricks) in the store, and Lowe failed to deliver those blocks. So I visited the store in person, 4 times. Each time, they asked me to come again because they said they could not resolve this delivery issue. Today the 4th time, the customer service desk, did a very unprofessional thing. The tall lady, maybe at around 50s, keeps telling me to come again next Monday. I said I cannot come again forever, as I had already come here for 4 times - because Lowe deliverys fault. The lady seemed mad and behaved rudely - I was still standing in front of the desk, and she removed my computer bag and asked the next customer to come in to serve the next customer. I was surprised that Lowe is training their employee to talk to customers like this. This is discrimination and at least very bad in their attitude. I am sitting in my car and feel very unhappy about what I have experienced. Should I go to argue with those employees? I really want to, but I guess I should not waste time on those racists. Very bad impression of Lowes customer service. I went to HomeDepot for millions times and never get people talking to me like this.

Date: 9 months ago

Review №174

Rating: 4

Date: 9 months ago

Review №175

Rating: 4

Date: 9 months ago

Review №176

Rating: 5

My defacto hardware store. Aisles are sometimes tight due to product in the walkway, but overall they always have what I need.

Date: 9 months ago

Review №177

Rating: 1

Bought some chicken wire in the garden area @11am 12/3/23. The guy would not let me pay with a 100 bill. He said I dont think I have change. I asked him, well can you check. Then his answer changed to, I know I dont have change. He didnt check or anything. This is lowes, people come in with 100s of dollars everyday and he was happy to help the people in front of me. I wont be going here anymore, not with workers like this. So rude, all he had to do was check. Maybe not say I dont think, and then not check.... so if your paying with cash, go somewhere. They dont have change!

Date: 10 months ago

Review №178

Rating: 4

Date: 10 months ago

Review №179

Rating: 5

Date: 10 months ago

Review №180

Rating: 5

Date: 10 months ago

Review №181

Rating: 5

Date: 10 months ago

Review №182

Rating: 2

Ok selection, lousy customer service, generally higher prices than their competition. Fella in the plumbing section said natural gas connections were the same as plumbing.... Different trip. I couldnt find anything in the plumbing dept. that I needed. The fitting bins were a real mess - I also needed a sheet of plywood cut in half widthwise. The guy split it lengthwise - they said that I had to buy it because I was unclear. (Widthwise 2 peices 4 x 4..?) I didnt buy anything. I left. I went to Home Depot and got everything I needed. Update 1123. Still a bunch of inept folk in the departments but the store is fairly organized - even after Black Friday!

Date: 10 months ago

Review №183

Rating: 4

Super friendly staff great selection very clean store

Date: 10 months ago

Review №184

Rating: 1

I cant believe this chain put so many hardware stores out of business just to gradually phase out being a hardware store.

Date: 10 months ago

Review №185

Rating: 5

Date: 10 months ago

Review №186

Rating: 1

Very bad service

Date: 10 months ago

Review №187

Rating: 4

Date: 10 months ago

Review №188

Rating: 1

Date: 10 months ago

Review №189

Rating: 5

Date: 10 months ago

Review №190

Rating: 4

Date: 10 months ago

Review №191

Rating: 4

Date: 10 months ago

Review №192

Rating: 1

I would give this store zero stars if I could. I called on 11-13-23 at 6:30 and the phone rang and rang and rang. The computer said she would get me intouch with someone but it rang and rang and rang. Talk about customer service, no service. Never mind Ill go to Home Depot .

Date: 10 months ago

Review №193

Rating: 1

I used to love Lowe s. They always had a higher quality than Home Depot, not anymore. This store is ALWAYS out of stock of items that should be standard. Go check out the isle with the P-trap parts, jumbled up disaster, items in the wrong bins with tons of out of stock items as well. Hardware, fasteners etc, either out of stock or incorrect items filled up in the wrong box. Almost every trip there leads to me having to go to another store to find what I need. It s 5 min from my house but I end up going all the way to Home Depot on Whitestone just to get what I need.

Date: 10 months ago

Review №194

Rating: 5

Date: 10 months ago

Review №195

Rating: 4

Date: 10 months ago

Review №196

Rating: 5

Date: 10 months ago

Review №197

Rating: 1

I used to buy a lot of items at this Lowes from hand tools to appliances. I recently purchased a dryer that was delivered to me. I found I no longer needed the dryer and attempted to return the item. It took me several days talking to the store before they finally told me the return window had ended. Apparently Lowe s policy is any appliance return has to be made within 48 hrs. Their new technique is being difficult to talk to for 48 hrs then saying sorry your too late. This is a ridiculous policy and the fact no one can answer any questions until your past the window is basically just robbing people. I will personally no longer be using Lowes for anything and will be canceling my Lowes credit card account with them as well. I simply don t have the time or money to waste on a company that provides horrible customer care. Be very careful before buying anything at Lowes.

Date: 10 months ago

Review №198

Rating: 1

This had started last April I ordered a dryer took 2 weeks to get to my house I payed the dryer finally gets to the house only to discover it was the wrong dryer had to order another dryer that 2nd dryer gets to my house from their delivery services the driver had stated we needed to sign for the dryer and we had stated no that the product needed to be tested the driver gets mad and switches the dryers back and when we had asked if they were done the driver said he was and we closed the garage only to discover that the driver had left his drill we would not open the door cause the driver was hostile and cursin at us so obviously we were not going to open the door. The driver had called the Leander police out to my house stating we stole the drill why anyone would steel a 20 dollar drill is crazy the Leander police department has now issued a warrant out over a drill we have had to get a lawyer involved and had to reach out to the bail bondsman the delivery driver states that we had been arrested which is not true the drill was returned within a few hours of the incident.

Date: 10 months ago

Review №199

Rating: 4

Easy to navigate and good selection of products, but the self checkout process is ridiculously inefficient as they usually have half of the checkouts unavailable.

Date: 10 months ago

Review №200

Rating: 5

Date: 10 months ago