About the Company
rating: 4.5
No store does more than your nearby H-E-B plus! located at 651 N US Hwy 183 in Leander, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best cust...
Categories
- Grocery store
Contact Information
Phone: +1 512-528-7700
Website: https://www.heb.com/heb-store/US/tx/leander/leander-h-e-b-plus--592?utm_source=google&utm_medium=organic&utm_campaign=gmb_stores
Address: 651 N US Hwy 183, Leander, TX 78641, United States
- Sunday: 6 AM–11 PM
- Monday: 6 AM–11 PM
- Tuesday: 6 AM–11 PM
- Wednesday: 6 AM–11 PM
- Thursday: 6 AM–11 PM
- Friday: 6 AM–11 PM
- Saturday: 6 AM–11 PM
Photos
Reviews
Review №1
Rating: 4
Date: 10 hours ago
Review №2
Rating: 4
Date: 3 days ago
Review №3
Rating: 5
Date: 4 days ago
Review №4
Rating: 4
Date: 5 days ago
Review №5
Rating: 5
Date: a week ago
Review №6
Rating: 4
Date: a week ago
Review №7
Rating: 5
* Update. Still and always will be a supporter of HEB but last few times struggled in our favorite department Made Fresh I am assuming due to staffing shortage because I stood in section walking around for 20 minutes hoping to see someone. I could hear someone in the back working hard on something. We visit this section several times a week and lately nothing but expired or near expired product. At $10 dish I don t want to buy several items with today s yesterday s dates. Also what was out was sparse and picked through. We purchase 20 single meals a week and today left empty handed from the department. But not from the store. $500! Geez prices have to come down soon. Vote these prices down people! Staff always outstanding. Not sure how HEB does it but thier hiring process must be the best there is around. Comparatively to the competition it s outstanding always. Cant remember once when an employee ever made me feel less then welcomed. Thank you HEB for holding up the customer service standard when so many others fail.
Date: a week ago
Review №8
Rating: 5
Love this store!!
Date: a week ago
Review №9
Rating: 5
Date: a week ago
Review №10
Rating: 3
Date: a week ago
Review №11
Rating: 4
One of the biggest HEB s I ve seen. And still able to check in and out in under 5 minutes through self checkout
Date: a week ago
Review №12
Rating: 5
Date: a week ago
Review №13
Rating: 5
Date: a week ago
Review №14
Rating: 1
Convoluted store layout. Prices are higher that other comparable stores
Date: 2 weeks ago
Review №15
Rating: 5
Enjoying a beautiful Texas peach with my HEB rising crust pizza. Kick rock pineapple.
Date: 2 weeks ago
Review №16
Rating: 5
Date: 2 weeks ago
Review №17
Rating: 5
Date: 2 weeks ago
Review №18
Rating: 5
Date: 2 weeks ago
Review №19
Rating: 5
Date: 3 weeks ago
Review №20
Rating: 1
Their management is very rude and not customer-centric at all. My wife and I wanted to get soup from the hot bar. All the soups were empty, we were able to scrape together half of a cup. At checkout we asked for a discount so n the cup and were very rudely told no. They did not care that all their soups were empty, or that we were paying full price for half of a cup of soup. Rather than discount a couple dollars and make the customer happy, they had a very rude attitude and chose to disregard the customer relationship. I spend probably $500/month here and I really wish they cared about their customers.
Date: 3 weeks ago
Review №21
Rating: 5
Date: 3 weeks ago
Review №22
Rating: 5
Date: 3 weeks ago
Review №23
Rating: 5
Date: 3 weeks ago
Review №24
Rating: 4
Date: 3 weeks ago
Review №25
Rating: 5
Date: 4 weeks ago
Review №26
Rating: 5
Date: 4 weeks ago
Review №27
Rating: 5
I enjoy shopping here because its not as crowded as other HEBs & I can find pretty much everything I need here. Everyone is very nice & you can find associates to help.
Date: a month ago
Review №28
Rating: 5
Date: a month ago
Review №29
Rating: 4
I love HEB! Produce has been good and I love the variety our HEB Plus offers.
Date: a month ago
Review №30
Rating: 4
Date: a month ago
Review №31
Rating: 5
Date: a month ago
Review №32
Rating: 5
Date: a month ago
Review №33
Rating: 1
Did not have what I need
Date: a month ago
Review №34
Rating: 5
Date: a month ago
Review №35
Rating: 1
Unless you like to bag your own groceries and be told that by your cashier or be run off the aisles into the shelves by HEB personal shoppers, this is not the place for you. I wish there was another grocery store in Leander.
Date: a month ago
Review №36
Rating: 5
Date: a month ago
Review №37
Rating: 5
Great HEB I found everything I needed
Date: a month ago
Review №38
Rating: 4
This H-E-B has some Indian Vegetables like Venkaya, berakaya , Kakargaya, dosakaya , totakura.
Date: a month ago
Review №39
Rating: 1
I went to the bakery to order cupcakes and the person taking my order was extremely rude. Didnt write down the date I wanted to pick my order up and when I went back to tell them it looked like they couldnt find the order. Told the manager and dont know if he did anything about it or not.
Date: a month ago
Review №40
Rating: 4
Huuuuuuge store! For some reason I dont mind going there when I have to go to the store. I think I like the fact that its big enough to pass each other up and things are spread out.
Date: a month ago
Review №41
Rating: 5
Love H-E-B and especially love this one. always super clean, staff is friendly, and items are well stocked. the selection here is so much better than the others in the area. it may not be the newest with the fanciest designs, but it is very spacious and well thought out. even at its busiest the store can handle the crowd.
Date: a month ago
Review №42
Rating: 5
Date: a month ago
Review №43
Rating: 5
Date: a month ago
Review №44
Rating: 5
Date: a month ago
Review №45
Rating: 3
Date: a month ago
Review №46
Rating: 5
Wonderful produce selection to have while we were staying at a hotel.
Date: a month ago
Review №47
Rating: 5
Date: a month ago
Review №48
Rating: 5
Date: a month ago
Review №49
Rating: 5
Big store, love the gardening selection!
Date: a month ago
Review №50
Rating: 5
Date: a month ago
Review №51
Rating: 1
I have been a regular customer at HEB for years. Today I have a bad experience ever with the Customer Service (where we would like to send money to a family member who lives outside the U.S. by using Western Union at HEB). My husband is refused to send the money because his English is not the primary language. While I tried to help him because of his English, the person at Customer Service asked my husband to speak by himself, then refused the money transfer service. She even did not say hi when we came to the counter. We always feel welcomed since we moved to the U.S. and this time we definitely did not feel that way. This bad experience REALLY never fades away from my husband and my own memory!
Date: a month ago
Review №52
Rating: 5
Employees are always very nice. The store is always super busy.
Date: a month ago
Review №53
Rating: 5
Date: a month ago
Review №54
Rating: 4
Great place that is very convenient to get in and out. State of the art pumps.
Date: a month ago
Review №55
Rating: 5
Date: a month ago
Review №56
Rating: 4
Date: a month ago
Review №57
Rating: 5
Date: 2 months ago
Review №58
Rating: 5
I like to go, I always find what I want
Date: 2 months ago
Review №59
Rating: 5
Date: 2 months ago
Review №60
Rating: 5
I always find what I need at my Heb
Date: 2 months ago
Review №61
Rating: 4
This HEB can get pretty busy and, unfortunately, has been out of stuff we needed more often lately. As far as grocery pickup and delivery goes, they are constantly messing up 1 to 3 things an order. They always take care of it when you call in, but that takes a while, and it gets a little tiring to chase down after a while. Overall, its a decent HEB, though, and its nice to have so close.
Date: 2 months ago
Review №62
Rating: 4
Rates are high
Date: 2 months ago
Review №63
Rating: 4
Date: 2 months ago
Review №64
Rating: 5
Date: 2 months ago
Review №65
Rating: 5
This store is awesome. Had excellent selection of party decor and kids art/craft/outdoor toys
Date: 2 months ago
Review №66
Rating: 3
Date: 2 months ago
Review №67
Rating: 1
Curbside pick up service is horrible. I called customer support because they forgot our meat, the person I spoke with said I can pick it up the next day and I will get a confirmation text/email for pick up. Never received any information, I called the next day then they provided me a different information saying I wont get a confirmation, I have to show up and ask for employee help at the curbside. I didnt want to go through the hassle anymore with the inconsistency. I asked for refund and told me we wont receive any kind of confirmation email for refund? Never dealt with that anywhere, I always receive an email confirmation for any of my refunds. They need to fix their system. Update: They sent me an email confirmation for the refund AFTER I posted this review. So this whole time time it was possible. They need a better training for their employees so customers dont have to deal with all of these hassles.
Date: 2 months ago
Review №68
Rating: 5
One of my favorite stores. Great place for picking a few items or stopping by to pharmacy. Staff is very helpful and you can as n be in and out promptly.
Date: 2 months ago
Review №69
Rating: 5
Excellent place for household purchases
Date: 2 months ago
Review №70
Rating: 2
Guess I need to carry every time I go into this place because people are so ornery about the new speed bumps that they become hostile and aggressive when they hit your parked car. Thankful for the employees calming the lunatic down at least!
Date: 2 months ago
Review №71
Rating: 5
Date: 2 months ago
Review №72
Rating: 5
This H-E-B is so very lovely! All their food and bakery items are genuinely fresh, and they have a WIDE variety of every single thing to chose from. There is lots of employees everywhere if you need help, plus it s very clean. I also saw a H-E-B employee walking a very old woman to her car and pushing her cart and then loading all her groceries and it warmed my heart so I had to share!
Date: 2 months ago
Review №73
Rating: 5
Date: 2 months ago
Review №74
Rating: 5
Date: 2 months ago
Review №75
Rating: 5
Date: 2 months ago
Review №76
Rating: 5
Date: 2 months ago
Review №77
Rating: 4
Nice Texas stores but never have good sales on their food items. Lucky if you see $5.00 in savings on $100 spent. Walmart can beat them by 2 to 5 cents on every item. Walmart is my choice on most items. The way HEB manipulates gasoline prices is terrible. The law is, change pricing when you get a new shipment of fuel. They are up and down for no reason, except GREED! I never buy fuel at HEB!
Date: 2 months ago
Review №78
Rating: 4
Date: 2 months ago
Review №79
Rating: 5
Great for shopping home needs
Date: 2 months ago
Review №80
Rating: 5
Zero complaints about anything in this store (other than one or two mobile carts my father uses dont always work, but they are aware). Friendly and helpful staff, always clean, and the prices are good which is always the case with HEB. Additionally, it is one of the larger and more well paid out stores since its newer.
Date: 2 months ago
Review №81
Rating: 5
Busy
Date: 2 months ago
Review №82
Rating: 4
It is fine enough. Staff leaves something to be desired.
Date: 3 months ago
Review №83
Rating: 5
Date: 3 months ago
Review №84
Rating: 5
Fresh and well maintained
Date: 3 months ago
Review №85
Rating: 4
Date: 3 months ago
Review №86
Rating: 3
I love HEB and have shopped for groceries at this particular location since it opened. Lately I have become very dissatisfied with the check out process. There are never enough cashiers and only a minimal number of lanes are open. This makes the lines unbearably long, and all the bodies packed on the front makes it incredibly hot.
Date: 3 months ago
Review №87
Rating: 5
Date: 3 months ago
Review №88
Rating: 5
I would like to say thank you to the young female cashier in the self check out! Sorry I should have gotten your name. A smile and great customer service goes a long way!
Date: 3 months ago
Review №89
Rating: 5
I went out of state and as a Texan coming back to their home state, going to H-E-B is like going to heaven! An incredible variety of products, from fresh groceries to electronics and home goods, all under one roof. The produce is always fresh, and the selection of organic and specialty items is impressive. The store is well-organized and clean, making it easy to find everything you need. The staff is quick and knowledgeable, ready to assist. The in-store bakery and deli offer delicious, ready-to-eat options that are perfect for any meal. With its unbeatable prices and extensive selection, H-E-B! The ultimate shopping destination. Highly recommended!
Date: 3 months ago
Review №90
Rating: 5
Date: 3 months ago
Review №91
Rating: 5
Date: 3 months ago
Review №92
Rating: 5
Date: 3 months ago
Review №93
Rating: 1
Every time I buy produce from this heb theres rotten food I just dont always remember to take pictures. For these high high high prices I wish this company would pay their employees better so theyd care or train them. These pictures I do have are same day purchases as im about to make dinner.
Date: 3 months ago
Review №94
Rating: 5
Date: 3 months ago
Review №95
Rating: 1
Firstly i got my groceries from the curb side , Received groceries two days ago not knowing that one of my tomatoes had mold on it and two of my yellow sqush are old and caving in. I am very disappointed. Id give them a negative star but they do not grade that low.
Date: 3 months ago
Review №96
Rating: 5
Date: 3 months ago
Review №97
Rating: 5
This is our neighborhood store, and its fantastic! HEB is the best grocery store in the world. They take care of their employees and go the extra mile for their customers.
Date: 3 months ago
Review №98
Rating: 5
Date: 3 months ago
Review №99
Rating: 5
Date: 3 months ago
Review №100
Rating: 5
Best HEB in town. When other HEBs dont have something in stock, I come to this one. It is annoying how other hebs cant keep items in stock, but I can count on this giant store to have everything. Its a humongous store, and it should be a model for other HEBs to follow.
Date: 3 months ago
Review №101
Rating: 5
Date: 3 months ago
Review №102
Rating: 5
Date: 3 months ago
Review №103
Rating: 5
Date: 3 months ago
Review №104
Rating: 5
My favorite grocery store. I have traveled across the country my whole life and H-E-B is the best in the country.
Date: 3 months ago
Review №105
Rating: 4
Date: 3 months ago
Review №106
Rating: 4
Date: 3 months ago
Review №107
Rating: 5
Date: 3 months ago
Review №108
Rating: 5
Date: 4 months ago
Review №109
Rating: 5
Date: 4 months ago
Review №110
Rating: 3
Date: 4 months ago
Review №111
Rating: 4
Date: 4 months ago
Review №112
Rating: 5
Date: 4 months ago
Review №113
Rating: 5
1st time ever going to H-E-B really was a remarkable experience H-E-B has everything shout out to Maggie for her exceptional assistance
Date: 4 months ago
Review №114
Rating: 5
It was super fast especially considering that its memorial Day weekend I always love H-E-B!
Date: 4 months ago
Review №115
Rating: 2
Today was very frustrating at this HEB. Normal Sunday, very busy with tons of families with very full carts. Our line is taking a while and we realize its because there is no bagger and every family is having to do their own bagging. I understand if youre short handed but no. The manager was too busy playing hang man with the other baggers to look up and see that the polite, quiet cashier and guests of our line were struggling. The teenage bagger on the next line was quick to bag his lines stuff and in between guests was playing hangman with the manager instead of stepping over to help the next line! I understand employee engagement is important but you need to teach management to have their head on a swivel and focus on the paying customers. Maybe Im extra frustrated because I forgot to scan my in-store app coupons since I was too busy bagging. So I missed out on the extra savings (why I chose HEB) and left frustrated.
Date: 4 months ago
Review №116
Rating: 5
Date: 4 months ago
Review №117
Rating: 5
Date: 4 months ago
Review №118
Rating: 5
Love this HEB plus. Large meat and fish selection
Date: 4 months ago
Review №119
Rating: 5
Good store and good workers. Prices are the same as Walmart or better!
Date: 4 months ago
Review №120
Rating: 5
Well stocked and friendly associates.
Date: 4 months ago
Review №121
Rating: 1
Date: 4 months ago
Review №122
Rating: 4
This H-E-B plus is huge and full of groceries we uses all the time, specially when they go on sale like the hot sausages we like to grill and seasonal vegetables and fruits. Recently we got good deals on plants and house wares.
Date: 4 months ago
Review №123
Rating: 5
Quick and easy.. Associates were nice and helpful.. Definitely place to get your groceries and misc items too.
Date: 4 months ago
Review №124
Rating: 5
Date: 4 months ago
Review №125
Rating: 5
Date: 4 months ago
Review №126
Rating: 5
Groceries at a good price
Date: 4 months ago
Review №127
Rating: 5
All in one. Gotta love it. Parking is a struggle sometimes, but it s easy to get in and out. Also LOVE curbside!!!
Date: 4 months ago
Review №128
Rating: 5
Loved it! Fresh produce and a lot of variety with healthy meals freshly done. I am starting to shop more in there.
Date: 4 months ago
Review №129
Rating: 5
Love my HEB I do wish they put the bagging area for scan and go outside the scan and go area where it was before. The way it is now, it creates clutter and slows down the lines. Update 4/30/24-the bagging area is now outside the scan and go area. Much better! Also, they re-did the parking lot and it looks great.
Date: 5 months ago
Review №130
Rating: 5
Date: 5 months ago
Review №131
Rating: 1
Came in to get 3 lb beef tenderloin for $64 as I saw it online, when I received it from the meat market I was handed 3 lbs for $94. I went in line and asked them to price match their online price as they were both 3 lbs of USDA Choice Beef Tenderloin and the manager that was called did not allow the price match so I said fine take it i ll just order it online and pick it up later for $30 less and I did, it was $59 when I came back. Get your managers trained on customer service, why bother me with having to make two trips to the store and pay $30 more for no reason?
Date: 5 months ago
Review №132
Rating: 5
Date: 5 months ago
Review №133
Rating: 2
All heb are same Now a days produce they stock bad when take home bag of apples 3 are rotten same with orange bag its mold this has been happened more than three times.
Date: 5 months ago
Review №134
Rating: 4
Pretty good HEB, still fairly new - friendly employees and usually busy. UPDATE 03 2022 BUSIER THAN EVER! Pharmacy drive thru closed temporarily, pay ahead & curb service or go inside. Still friendly with a good variety of products. UPDATE the store is getting more and more crowded and the personal shoppers are a pain in the rear. Most of the folk who work there are still trying but the rest are just impatient..... its truly worth the drive to the New store in Liberty Hill.....update... Really hasnt changed.1223 Christmas decorations are out. Other than seasonal changes the store is about the same. (Just more customers...)
Date: 5 months ago
Review №135
Rating: 1
I just cant believe a multi million dollar company cant afford to fix there parking lot at night, so customers dont have to park by the gas pumps after a long day of being on our feet at work. Doesnt make sense.
Date: 5 months ago
Review №136
Rating: 1
Made to wait 40+mins for curbside. Why even make slots available if you cant provide service in time
Date: 5 months ago
Review №137
Rating: 4
All under one roof is the apt thing to say. Spacious with courteous staff. Smells good as well.
Date: 5 months ago
Review №138
Rating: 4
Blaze is one of the best grocery stores I have been to
Date: 5 months ago
Review №139
Rating: 5
Date: 5 months ago
Review №140
Rating: 5
What a wonderful fun place to shop.
Date: 5 months ago
Review №141
Rating: 5
HEB curbside is wonderful.
Date: 5 months ago
Review №142
Rating: 5
Date: 5 months ago
Review №143
Rating: 5
I loved the extra space that HEB has at their gas pumps. Its so easy to safely navigate an RV in for fill-up. Id love to see HEBs open up their large parking lots to be available to overnight RVs, similar to Walmart. Some of us are just passing through, need to restock, and find a safe overnight spot before moving on.
Date: 5 months ago
Review №144
Rating: 5
I only come to this H-E-B to pick up orders or shop for customers. I haven t met one rude member of staff. I recommend this place. I even got to watch my first eclipse in its plaza.
Date: 5 months ago
Review №145
Rating: 5
Date: 5 months ago
Review №146
Rating: 5
LOVE H-E-B!
Date: 5 months ago
Review №147
Rating: 5
Date: 5 months ago
Review №148
Rating: 1
We have our groceries delivered each week from this location but they cant get their app corrected. We have reached out twice about adding an item that is in their stores daily, but not on the app and all we get is an AI generated response. We now have to physically drive to this location with a train wreck of a parking lot to purchase 1 item.
Date: 5 months ago
Review №149
Rating: 5
Always a go to place for grocery
Date: 5 months ago
Review №150
Rating: 5
Best prices, best produce selection, best service, hands down! Also, check out the Kodi Store section.
Date: 5 months ago
Review №151
Rating: 5
HEB PLUS! Great store!
Date: 5 months ago
Review №152
Rating: 5
It was actually better than we expected for pre eclipse shopping
Date: 5 months ago
Review №153
Rating: 5
Date: 5 months ago
Review №154
Rating: 3
Don t bother with curbside. Every single order is screwed. I m talking - fruit with large chunks missing, substituting expensive chicken sausage with cheap hot dogs and NOT changing the price, etc. Oh, and i have sat for 45 minutes to an hour on more than one occasion. The store itself is nice. Just go inside for your stuff.
Date: 5 months ago
Review №155
Rating: 5
Well layed out store
Date: 5 months ago
Review №156
Rating: 4
Date: 6 months ago
Review №157
Rating: 4
Date: 6 months ago
Review №158
Rating: 5
Date: 6 months ago
Review №159
Rating: 5
Quick and fast and found everything I needed
Date: 6 months ago
Review №160
Rating: 4
Date: 6 months ago
Review №161
Rating: 5
Date: 6 months ago
Review №162
Rating: 5
Date: 6 months ago
Review №163
Rating: 5
Date: 6 months ago
Review №164
Rating: 5
Date: 6 months ago
Review №165
Rating: 5
Always full of great things to buy.
Date: 6 months ago
Review №166
Rating: 5
Date: 6 months ago
Review №167
Rating: 5
Date: 6 months ago
Review №168
Rating: 5
Super& very fine
Date: 6 months ago
Review №169
Rating: 2
Shopping here for last 6 y.but do not like your changes recently ..garden stuff ,plants,patting soil next to bakery. Is no no..I can smell dirt ,moist from soil,insteant should be nice baking odor from bakery, fresh bread,fresh buns smell.
Date: 6 months ago
Review №170
Rating: 5
Date: 6 months ago
Review №171
Rating: 4
Fresh produce and fish, quality meats. Dont like that HEB has gone too hard into their own brands, but most other brands that I prefer can usually find them if I look high or low.
Date: 6 months ago
Review №172
Rating: 5
Date: 6 months ago
Review №173
Rating: 5
A lot of stuff takes a little bit of finding, but with the app it is easy
Date: 6 months ago
Review №174
Rating: 5
Date: 6 months ago
Review №175
Rating: 5
The staff is super friendly and I have always managed to find what I am looking for for my home
Date: 6 months ago
Review №176
Rating: 5
Date: 7 months ago
Review №177
Rating: 5
Date: 7 months ago
Review №178
Rating: 4
Date: 7 months ago
Review №179
Rating: 5
They always have what I want at decent prices. They keep they electric carts charged up and are kind about helping.
Date: 7 months ago
Review №180
Rating: 5
HEB needs to expand to the El Paso TX market!
Date: 7 months ago
Review №181
Rating: 5
Date: 7 months ago
Review №182
Rating: 5
Date: 7 months ago
Review №183
Rating: 4
Got curbside. It was flawless.
Date: 7 months ago
Review №184
Rating: 5
Holiday, crowded, lots of ckouts open.
Date: 7 months ago
Review №185
Rating: 1
basmati rice marked as $10.99 but appears as $14.99 on the receipt. their security should have also have some mechanism to catch an internal fraud like this!
Date: 7 months ago
Review №186
Rating: 5
usually quite busy, except during UT games. Not too bad at 1:00pm on Sun
Date: 7 months ago
Review №187
Rating: 5
Date: 7 months ago
Review №188
Rating: 5
New store in the area. Very well maintained. Staff is friendly. Vegetables and fruits are always fresh. Our go-to place to buy vegetables and groceries.
Date: 7 months ago
Review №189
Rating: 5
Date: 7 months ago
Review №190
Rating: 5
Date: 7 months ago
Review №191
Rating: 2
Just an observation about the HEB frozen broccoli florets, you also get a lot of stems, Walmart florets dont have stems in it.
Date: 7 months ago
Review №192
Rating: 5
2nd time there, My store is the one on Ronald Reagan, but my landlord needed to stop there after returning from a road trip. Didnt want to jog over to Heb Ronald Reagan.
Date: 7 months ago
Review №193
Rating: 1
Racist employees
Date: 7 months ago
Review №194
Rating: 5
Date: 7 months ago
Review №195
Rating: 5
Date: 7 months ago
Review №196
Rating: 5
Its the best.
Date: 7 months ago
Review №197
Rating: 4
Truly a huge store. We can find everything we need in one place. But its always crowded. I have a hard time with that
Date: 8 months ago
Review №198
Rating: 1
I debated on writing this heavily. As women, we are taught to just get out of the situation quickly for our safety and most of us shy away from reporting unsafe/uncomfortable situations. I almost did not report and let this slide. But something came over me and I had to. On 1/26 around 11:20 I decided to stop by this HEB to grab a lint rollers and a few other travel essentials. So I entered and immediately noticed an employee wearing a bright yellow hoodie, bald with glasses and a white beard, scout me out and follow me around. But I have been in his place and to be honest I looked like a bum so, definitely fit the profile. But I kept shopping for what I needed whilst he followed me around. I made my way into the cosmetic section and picked up a blush. At this point I had 3 items in my hand when I realized I needed a lint roller, so I made my way over to the detergent isle, with this gentleman of course, still following me. As I am entering, the intercom came on and it was announced that their system was down and they were only accepting cash. I had no cash so I placed the items on a shelf and made my way to the exit. As I am about to exit the building, this man stops me and with an accusing tone asked where are the cosmetics you had in your hand? To which I replied I put them in a shelf him: okay but which one I replied the detergent isle , I can show you him no no, I just needed to know where, my job is to put everything back (no it isn t, loss prevention) to which I reply this is offensive he replied with a smirk why? me you targeted me him no I didn t, have a nice day . I m Latina and he was a middle aged white male and again wearing sweatpants and an oversized sweater, of course he targeted me. I ve dealt with ignorance like this my entire life.I left so distraught and as im searching for my car I noticed him in the next parking line, he followed me out. I made my way to my car and sat there watching him as he got into his car and made his way towards me and circled around the parking isle I was parked in. He ended up entering another isle and I couldn t see him anymore and I felt relief. I sat there debating if I should go home or report this to his supervisor. I was afraid this unhinged employee would follow me home so I went inside and had a pleasant chat with the supervisor, Chris I believe. Whom was very apologetic and respectful. Thank you. I have no need to steal, I have been a paying customer for years. I understand the procedures but this was borderline unsafe and unhinged of this employee. However, the actions of one employee does not define the establishment, this particular employee needs psychological intervention, perhaps more.
Date: 8 months ago
Review №199
Rating: 1
Curbside is horrible. Slow every time! My wait has never been less than 20 mins. Ive received rotten fruit and spoiled milk in my curbside orders. Management here is worse. They have no customer service skills. And dont expect the GM to contact you. I left 4 messages and even tried to contact him on LinkedIn. No response! Not indicative of the HEB culture.
Date: 8 months ago
Review №200
Rating: 5
Date: 8 months ago