About the Company
rating: 3.8
Welcome to Schlotzsky's Story Rd. We have expanded our menu beyond our delicious The Original sandwich. Come on by and try our sandwiches, pizzas, flatbreads, and salads. We offer great food the whole family will love.
Categories
- Sandwich shop
Contact Information
Phone: +1 469-276-7825
Website: https://locations.schlotzskys.com/tx/irving/2520-n-story-rd?utm_source=google&utm_medium=organic&utm_campaign=locations_partner
Address: 2520 N Story Rd, Irving, TX 75062, United States
- Monday: 8 AM–9 PM
- Tuesday: 8 AM–9 PM
- Wednesday: 8 AM–9 PM
- Thursday: 8 AM–9 PM
- Friday: 8 AM–9 PM
- Saturday: 8 AM–9 PM
- Sunday: 8 AM–9 PM
Photos
Reviews
Review №1
Rating: 4
Never really have a problem with their food always have a problem getting a hold of them on the phone.
Date: 18 hours ago
Review №2
Rating: 4
I had the turkey sandwich today. It was pretty good!
Date: 2 weeks ago
Review №3
Rating: 4
Date: 2 weeks ago
Review №4
Rating: 1
Evening manager always with bad attitude and while taking orders she is on the phone , i could literally hear all her conversation.
Date: 4 weeks ago
Review №5
Rating: 5
Date: a month ago
Review №6
Rating: 5
Date: a month ago
Review №7
Rating: 5
Date: a month ago
Review №8
Rating: 5
My first time eating here and the sandwich was delicious I had made an order yesterday and I thought I had added avocado but I didn t get it I call the manager was super nice with service and said he will make me another one, I ended checking the receipt and it was my mistake but he gave me the sandwich anyway so I thank him so much I will definitely recommend this place its fast service and really good customer service.
Date: a month ago
Review №9
Rating: 5
Excellent food and service! Very clean interior with excellent customer service members. The manager goes above and beyond his usual duties to make sure his customers are taken care of! Provided support and advice during less busy hours regarding both their sandwiches and the location!
Date: a month ago
Review №10
Rating: 5
Date: 2 months ago
Review №11
Rating: 5
Date: 2 months ago
Review №12
Rating: 1
On Google and on the schlotzskys website it says theyre open till 9:00 on Saturday night and I pulled up to the drive-thru at 8:10 p.m. and sat there for 7 minutes honking my horn and then a lady walked out and got in her car and I asked her where everybody was and she said they close at 8:00 even though both websites say 9:00 p.m.. this has been happening a lot and a lot of stores of all kinds lately I think employees just leaving when they want instead of when theyre scheduled to close. If this is when youre scheduled to close then please fix your hours on your website.
Date: 2 months ago
Review №13
Rating: 1
The sandwiches were missing the meat, the main part of the sandwich. We figured it out when we came back home. It wasn t worth it to drive 20 minutes to request a refund, however, we will never come to this place again.
Date: 2 months ago
Review №14
Rating: 1
Date: 2 months ago
Review №15
Rating: 4
Date: 3 months ago
Review №16
Rating: 4
Date: 3 months ago
Review №17
Rating: 4
The food was good as hoped. There was no one at the counter or in the lobby when we got there so we had to wait a few minutes. Golden Chick is attached to this Schlotzskys. Food
Date: 4 months ago
Review №18
Rating: 3
Pizza, very sad pizza
Date: 4 months ago
Review №19
Rating: 5
Living in a state that doesnt have these we always try to have them when were in Irving.
Date: 4 months ago
Review №20
Rating: 5
Delicious sandwiches!
Date: 5 months ago
Review №21
Rating: 4
Cant go wrong with the number 1 combo with a Dr pepper
Date: 6 months ago
Review №22
Rating: 5
Love me some Shlotzskys ! Jonathan was a Hero at the Drive Thru today! Great Food Great Employee!
Date: 7 months ago
Review №23
Rating: 5
We placed a very large order for delivery. Our dasher Luis delivered the order to a completely incorrect address and would not answer any of our calls or texts. I m sure the dasher saw the opportunity to steal $200 worth of food. We contacted door dash and they had the order remade. The store manager did an amazing job helping to rectify the situation as that was no fault of his own at all, remaking our order. Amazing customer service provided by the store manager and kudos to the team for fulfilling our order so fast.
Date: 7 months ago
Review №24
Rating: 5
Date: 8 months ago
Review №25
Rating: 5
Awesome sandwiches! Awesome pizzas! 9 bucks each. Not bad.
Date: 8 months ago
Review №26
Rating: 3
My only problem is the price board when you order. It jumps from the price you expect to a different price 2- 3 Dollars higher. I have been charged both prices ! Not Happy ! Food
Date: 8 months ago
Review №27
Rating: 5
Date: 9 months ago
Review №28
Rating: 5
Date: 9 months ago
Review №29
Rating: 4
Date: 9 months ago
Review №30
Rating: 4
Good sandwich, fast service.
Date: 10 months ago
Review №31
Rating: 5
Date: 10 months ago
Review №32
Rating: 5
Great job
Date: 10 months ago
Review №33
Rating: 5
Date: 10 months ago
Review №34
Rating: 4
Date: 10 months ago
Review №35
Rating: 5
Date: 11 months ago
Review №36
Rating: 1
Ordered the small Pastrami Reuben. Very disappointed with sandwich. Very little meat, cheese and sauerkraut. Supposed to have 1000 Island dressing. Did not taste very good. Sandwich did not measure up to other Schlotzsky locations!
Date: 11 months ago
Review №37
Rating: 4
Wheelchair accessibility: There are parking spaces and ramps to go up with
Date: a year ago
Review №38
Rating: 5
Been a minute but one bite and I remembered why I love it so!!
Date: a year ago
Review №39
Rating: 1
Date: a year ago
Review №40
Rating: 5
Date: a year ago
Review №41
Rating: 5
Schlotzsky s is truly underrated. I usually have their pizzas and flatbreads. This time I decided to try the sandwich on a jalapeño bun. Wow. This may very well be my new favorite. The staff and management at this particular location is outstanding. They are super friendly and they keep the restaurant spic and span clean. Funny name. Great sandwich.
Date: a year ago
Review №42
Rating: 1
I ordered a sandwich and a cinnabon you wouldnt think there was much about that you can mess up the sandwich was fine I open the cinnabon it was half a cinnabon look like someone had been eating it. You cant trust any of these to turn out when youre ordering from GrubHub or doordash
Date: a year ago
Review №43
Rating: 5
Date: a year ago
Review №44
Rating: 5
Love Schlotzskys great food. Service here is always welcoming,fast, and orders are complete .
Date: a year ago
Review №45
Rating: 3
There was hardly any meat on our calzones.
Date: a year ago
Review №46
Rating: 1
Do not use this location!! They scam you with online orders by taking your order and money online while they aren t even open. This has happened twice to me now. First was through Uber eats so was easy to get refunded. Second time was on the stores website. Had to dispute the charge since the manager quit responding to calls and emails about the issue after being so understanding and we will get this fixed for you . Scummy operation here. Be warned. Posted hours are meaningless and store may be closed at random times
Date: a year ago
Review №47
Rating: 5
Manager is always kind and helpful. I love this location because my family and I always receive the best customer service. I am a regular here and I will always come back as long as God allows me to.
Date: a year ago
Review №48
Rating: 5
Best customer service. Manager is outstanding. Also, Devi is great and kind, she learned well from her manager. I love this location
Date: a year ago
Review №49
Rating: 4
Very good food
Date: a year ago
Review №50
Rating: 1
Ive tried this place 3 times and everything tastes terrible. Do not waste your money! Yuck!
Date: a year ago
Review №51
Rating: 4
Date: a year ago
Review №52
Rating: 1
I drove through the Story Road Schlotskys and purchased a 1/2 Turkey Bacon Club (There was no bacon whatsoever!!!) I also ordered a Center of the Roll for $4.49 which ended up being 1 pieces of outer edges of rolls all mixed in together and piled in the cup with sauce & a little icing on top!!! Very disappointing!!!
Date: a year ago
Review №53
Rating: 5
For those who are watching their carbs. This is a great place for a salad
Date: a year ago
Review №54
Rating: 2
Not bad! Staff was very polite.
Date: a year ago
Review №55
Rating: 1
Pizza was cold and the bish with glasses had a attitude better be glad she was behind that window and i was in my car
Date: a year ago
Review №56
Rating: 1
Someone walked in behind us and stated his name while he was behind us. Instead of forcing him to wait his turn by taking out order first, we were forced to wait until he found his call-in order in the back. We sat down after ordering and then he brought out a to-go bag because he didnt bother asking if it was for here or to go when we ordered which we then had to ask for because he wasnt smart enough to see that we had seated ourselves to eat. The restaurant wasnt clean. The bread was sub par for Schlotzskys and there were drinks that were unavailable. Wont come here again.
Date: 2 years ago
Review №57
Rating: 4
Always love Schlotzskys. A little expensive but good
Date: 2 years ago
Review №58
Rating: 5
Date: 2 years ago
Review №59
Rating: 5
This is a much better slot skis even though its small. Anytime I go through the drive-through every one of them have gotten my order right very polite and theyre very quick
Date: 2 years ago
Review №60
Rating: 5
I lo e this restaurant. They are always so nice, and if something is wrong with with your food, they fix it for you without hesitation! Its small, and clean! I like going to this location.
Date: 2 years ago
Review №61
Rating: 5
I love their sandwiches
Date: 2 years ago
Review №62
Rating: 5
Great service. Great food Thanks
Date: 2 years ago
Review №63
Rating: 1
A once in a lifetime experience. Had a soup. Made my stomach hurt. Had to get a soda. Won t be back. Also, place didn t look clean on the inside. Eat at your own risk.
Date: 2 years ago
Review №64
Rating: 5
The service is quick and the Manager is very attentive with customers! Good service! The salads, are well served, great portions!
Date: 2 years ago
Review №65
Rating: 5
Very best burger
Date: 2 years ago
Review №66
Rating: 4
Date: 2 years ago
Review №67
Rating: 2
Opens at 1030 not 10.
Date: 2 years ago
Review №68
Rating: 3
Date: 2 years ago
Review №69
Rating: 5
Date: 2 years ago
Review №70
Rating: 4
Date: 2 years ago
Review №71
Rating: 3
A little better than average for fast food. If I could make the bread myself I would not even bother.. Although they are consistent.. Friendly people clean store and good bread.
Date: 2 years ago
Review №72
Rating: 5
Date: 2 years ago
Review №73
Rating: 5
Date: 2 years ago
Review №74
Rating: 5
Great customer service
Date: 2 years ago
Review №75
Rating: 5
Date: 2 years ago
Review №76
Rating: 5
Date: 2 years ago
Review №77
Rating: 3
The food was good the wait was too long
Date: 2 years ago
Review №78
Rating: 1
I would give them 0 if I could. I ordered a small and medium deluxe original with no tomatoes on the medium and was charged for them. I ended up with 2 small deluxe. One was tagged no tomato, and no onions. Both sandwiches had tomatoes and onions. I loved the rye bread they used to have but they no longer have it.
Date: 2 years ago
Review №79
Rating: 5
Wonderful food with good service. Especially like Wednesdays for the buy one get one free pizzas on their homemade bread / buns.
Date: 2 years ago
Review №80
Rating: 1
No sodas. When you ask for refound the dont do it. The people they have there working they are very very rude. I will no longer come back.
Date: 2 years ago
Review №81
Rating: 5
Date: 2 years ago
Review №82
Rating: 5
I have order this many times from several different Schlotzsky s restaurants. And the one in Irving off of story is the absolute best. They Always add a great amount of everything. The other places are stingy with their ingredients.
Date: 2 years ago
Review №83
Rating: 5
Employees and management are outstanding here! I truly appreciate thier customer service @
Date: 3 years ago
Review №84
Rating: 2
So I placed a $120 order to feed my store. Pick up time was set for 10am We get there and they dont open till 10:30. Phones dont even ring before 10:30. I wont be back here ill make the extra drive to the one in North Irving I know they open on time and the service is good.
Date: 3 years ago
Review №85
Rating: 1
The restaurant got my mobile order, but wouldnt cancel it even though they didnt have what I ordered. I asked for a refund but they said I had to get my refund through the app. The app said I had to contact the store to cancel the order. The person at the drive thru was no help and very rude. He repeatedly talked over me when I tried to answer his questions. He also refused to escalate the issue to someone who could do something about it or provide me with someone to contact to resolve the issue.
Date: 3 years ago
Review №86
Rating: 1
This was my first experience with this Sclotzskys. I was put off because its mixed with a Golden Chick (so ghetto). I order a beef bacon smoke cheesy with lettuce and tomato because I want some kind of veggies/fruit with my sandwich. They told me that they couldnt add the lettuce and tomato. I also ordered a soup they forgot to put in my order. The sandwich was nasty.
Date: 3 years ago
Review №87
Rating: 5
Absolutely amazing customer service! Very clean, very quick! They were able to easily customize out sandwich, would definitely order and eat here again!
Date: 3 years ago
Review №88
Rating: 5
Date: 3 years ago
Review №89
Rating: 5
Date: 3 years ago
Review №90
Rating: 5
Date: 3 years ago
Review №91
Rating: 5
Date: 3 years ago
Review №92
Rating: 4
Date: 3 years ago
Review №93
Rating: 1
Save yourself the headache and go to the one located at N. Oconner Road and 114. Trust me! Night and day difference. Night and day! This store could learn from the Oconner location
Date: 3 years ago
Review №94
Rating: 5
Loved its Original Sandwich and French Dip. Nice looking restaurant with remodeling.
Date: 3 years ago
Review №95
Rating: 5
Fantastic service and friendly staff. Will be back.
Date: 3 years ago
Review №96
Rating: 5
Date: 3 years ago
Review №97
Rating: 4
Date: 3 years ago
Review №98
Rating: 5
The lady that works at night with redish hair is very nice very good customer service because of her I will keep returning.
Date: 3 years ago
Review №99
Rating: 1
Asked about sandwiches, employee told me to move to the next window, i guess she was annoyed with all the questions--- We move to the next window and no one is there. We wait and still nothing. Bad customer service, I really wanted a sandwich wr drove off and got Golden Chick next door.
Date: 3 years ago
Review №100
Rating: 1
Very RUDE and UNPROFESSIONAL. Made threats and was was extremely aggressive.
Date: 3 years ago
Review №101
Rating: 1
I love Schlotsky s but the service here is horrible! I don t understand why it s so hard to know when you re on the wrong. Lucia was being so disrespectful towards me, when I asked for my salad ranch that they forgot, she acted like I had to pay money for it!
Date: 3 years ago
Review №102
Rating: 1
So apparently you now must ask for toppings like lettuce, tomatoes, and onions. Oh and they charge you for the toppings too! Needless to say I will not be purchasing these $10 meat and cheese over priced sandwiches anymore!
Date: 3 years ago
Review №103
Rating: 1
This is the worst Schlotzskys location Ive ever been to. 5 - 6 visits and never had a good thing to say. Today I ordered on the App, get to the drive thru 15 mins after I ordered and they cant find my order. The manager makes me a sandwich after I show him my order on my phone and it is wrong after I leave. I sat in the drive thru for almost 20 minutes with only 3 cars in front of me. Their dining room isnt even open! Avoid this location at all costs....
Date: 3 years ago
Review №104
Rating: 4
Not complain, but an observation, tried to order to go, the dining room door was open, but I was invited to either order online or go to the drive thru since the lady said it was closed, ended up ordering on the drive thru.
Date: 3 years ago
Review №105
Rating: 5
Date: 3 years ago
Review №106
Rating: 4
Clean and good amount of choices in the menu.
Date: 3 years ago
Review №107
Rating: 5
Date: 3 years ago
Review №108
Rating: 5
Date: 3 years ago
Review №109
Rating: 1
TERRIBLE EXPERIENCE!!!!! I came to get salad mind you they close at 8pm I got there at 745pm. The lady told me they decided to close early. I then ask was their a reason she said no. She then stated they stop serving salads at 7pm only serving sandwiches. This is unacceptable for a business to have set hours then not keep them. Im never coming back to this place and encourage others to do the same. SMH
Date: 3 years ago
Review №110
Rating: 4
Date: 3 years ago
Review №111
Rating: 4
Date: 3 years ago
Review №112
Rating: 3
Typical sandwich shop, food is good, but nothing to write home about.
Date: 3 years ago
Review №113
Rating: 5
Iam hooked on the meat origin med. Sandwich. Of course I go to park every morning do my 3 m. Great place.
Date: 3 years ago
Review №114
Rating: 4
Service was fast food was fresh employees were friendly
Date: 3 years ago
Review №115
Rating: 5
Best sandwich ever!
Date: 4 years ago
Review №116
Rating: 4
Had the original sandwich. Lettuce was kind of sketchy looking.
Date: 4 years ago
Review №117
Rating: 4
Date: 4 years ago
Review №118
Rating: 5
Date: 4 years ago
Review №119
Rating: 1
I am not one to leave bad reviews, but I tried calling the store and there was no answer. Probably due to the busy lunch hour. There was a straight up finger nail in my salad. I thought it could be part of the turkey but upon further investigation it is almost certainly a chewed off finger nail. So.... everyone be aware.
Date: 4 years ago
Review №120
Rating: 5
The drive through was fast to get through and the man was nice.
Date: 4 years ago
Review №121
Rating: 5
Date: 4 years ago
Review №122
Rating: 3
Very disappointed. Time to improve some food. Sorry
Date: 4 years ago
Review №123
Rating: 5
Date: 4 years ago
Review №124
Rating: 3
Lil shady on meat and bread not so fresh
Date: 4 years ago
Review №125
Rating: 5
Veggie pizza on BOGO is the best! Happy Wednesday!
Date: 4 years ago
Review №126
Rating: 3
Date: 4 years ago
Review №127
Rating: 3
Date: 4 years ago
Review №128
Rating: 5
One of my favorites!
Date: 4 years ago
Review №129
Rating: 5
Fast and clean
Date: 4 years ago
Review №130
Rating: 1
Always closed before scheduled closing time...
Date: 4 years ago
Review №131
Rating: 1
Date: 4 years ago
Review №132
Rating: 3
Date: 4 years ago
Review №133
Rating: 5
Great broccoli soup
Date: 4 years ago
Review №134
Rating: 4
Date: 4 years ago
Review №135
Rating: 4
Date: 4 years ago
Review №136
Rating: 5
Date: 4 years ago
Review №137
Rating: 4
Date: 4 years ago
Review №138
Rating: 5
Love there Cookies
Date: 4 years ago
Review №139
Rating: 5
Date: 4 years ago
Review №140
Rating: 4
Date: 4 years ago
Review №141
Rating: 2
Date: 4 years ago
Review №142
Rating: 5
Great service and food
Date: 4 years ago
Review №143
Rating: 5
I love schlotzskys! Try the Reuben
Date: 4 years ago
Review №144
Rating: 5
Date: 4 years ago
Review №145
Rating: 3
Service is terrible and they actually left me and my husband alone by ourselves while they left the building
Date: 4 years ago
Review №146
Rating: 3
No shoskie no shirtskie.no Schlotskys
Date: 4 years ago
Review №147
Rating: 1
Waited in the empty drive through for 10 min. Bought an $8 sandwich and found a plastic wrapper in it. Editing this review to say I found a second piece of plastic in the sandwich before I was finished
Date: 4 years ago
Review №148
Rating: 1
Date: 4 years ago
Review №149
Rating: 4
Date: 4 years ago
Review №150
Rating: 3
Ordered bogo pizza Wed. Original add avacado. Chicken fiesta and Med deluxe original sandwich Very skimpy on the toppings plus i did not get the avocado on my pizza that i ordered.
Date: 4 years ago
Review №151
Rating: 5
Date: 4 years ago
Review №152
Rating: 4
I got the turkey avocado salad. I requested romaine lettuce instead of field greens and they accommodated me.
Date: 4 years ago
Review №153
Rating: 4
Date: 4 years ago
Review №154
Rating: 5
Date: 4 years ago
Review №155
Rating: 1
Literally closes early every day. Y all already close at an early time for this industry, can t stand to be at work one more hour? SUCKS
Date: 4 years ago
Review №156
Rating: 5
Date: 4 years ago
Review №157
Rating: 4
Date: 4 years ago
Review №158
Rating: 5
Date: 4 years ago
Review №159
Rating: 5
Excellent sandwiches
Date: 4 years ago
Review №160
Rating: 3
Date: 4 years ago
Review №161
Rating: 5
The food is delicious!
Date: 4 years ago
Review №162
Rating: 4
Date: 4 years ago
Review №163
Rating: 5
Love me see schlotzskys
Date: 4 years ago
Review №164
Rating: 1
I have ordered before and there was no sesame seeds in the food. I cannot eat sesame seeds. However both mine and my husbands meals came with sesame seed in the bread. Truly the menu should state what has sesame seeds and what doesnt. I wasted money and had to go back out to get something else to eat.
Date: 4 years ago
Review №165
Rating: 2
They no longer have my favorite soup, and their sandwich wasnt anything to write home about. Wont be going back. Subway is right down the street.
Date: 4 years ago
Review №166
Rating: 5
fast friendly accurate service always.
Date: 4 years ago
Review №167
Rating: 5
Date: 4 years ago
Review №168
Rating: 5
Good stuff!
Date: 4 years ago
Review №169
Rating: 5
I just had the original with some changes Im a picky eater I come in at the last minute 3 minutes till closing the service was excellent and so was the food I will be going back and this location was at the story road in Irving
Date: 4 years ago
Review №170
Rating: 4
Date: 4 years ago
Review №171
Rating: 4
Date: 4 years ago
Review №172
Rating: 5
Love the sandwiches
Date: 4 years ago
Review №173
Rating: 5
Amazing selection of gluten free options.
Date: 4 years ago
Review №174
Rating: 5
Date: 4 years ago
Review №175
Rating: 3
The food was good, but the fountain drink stand was unsanitary. The drinks was not good also.
Date: 4 years ago
Review №176
Rating: 5
Date: 5 years ago
Review №177
Rating: 3
Okay
Date: 5 years ago
Review №178
Rating: 4
Love the sandwiches
Date: 5 years ago
Review №179
Rating: 2
Date: 5 years ago
Review №180
Rating: 5
Date: 5 years ago
Review №181
Rating: 3
Date: 5 years ago
Review №182
Rating: 5
This place never disappoints me, salads and sandwiches are so good.
Date: 5 years ago
Review №183
Rating: 5
Very clean and service was great. Sandwich is awesome
Date: 5 years ago
Review №184
Rating: 5
Great food & service.
Date: 5 years ago
Review №185
Rating: 4
Food is real good service can be slow at times
Date: 5 years ago
Review №186
Rating: 5
Date: 5 years ago
Review №187
Rating: 5
Date: 5 years ago
Review №188
Rating: 5
Date: 5 years ago
Review №189
Rating: 4
Date: 5 years ago
Review №190
Rating: 5
, great deals at a great price
Date: 5 years ago
Review №191
Rating: 5
Best sandwiches ever
Date: 5 years ago
Review №192
Rating: 4
Date: 5 years ago
Review №193
Rating: 5
Date: 5 years ago
Review №194
Rating: 4
Date: 5 years ago
Review №195
Rating: 5
Date: 5 years ago
Review №196
Rating: 1
Drive thur took forever ! An order was wrong! Mostly sauce on pizza wasnt enjoyable!
Date: 5 years ago
Review №197
Rating: 5
Date: 5 years ago
Review №198
Rating: 4
Date: 5 years ago
Review №199
Rating: 5
Date: 5 years ago
Review №200
Rating: 4
Food is great!!
Date: 5 years ago