American Air Customs, Inc

Review №1

Rating: 5

Always meticulous, trustworthy and professional

Date: 15 minutes ago

Review №2

Rating: 5

Joe is AMAZING! He is diligent and trustworthy and we feel blessed to have him!

Date: 2 hours ago

Review №3

Rating: 5

Joe Cagle has done wonderful work in the Irving house.

Date: 2 days ago

Review №4

Rating: 5

excellent customer service

Date: 2 days ago

Review №5

Rating: 5

Joe is a trusted technician.

Date: 4 days ago

Review №6

Rating: 5

I also love the communication process of notification and reminder calls and emails. Joe is always courteous, honest, and extremely knowledgeable. A great company.

Date: 4 days ago

Review №7

Rating: 5

Have used American Air Customs for over 20 years now for standard maintenance, repairs, up grades and a full replacement. Their service is always great.

Date: 5 days ago

Review №8

Rating: 5

All three people I talked to today were helpful, knowledgeable, and professional. Came out quickly the same day. Very satisfied.

Date: 5 days ago

Review №9

Rating: 5

Joe was very knowledgeable and diaganosed the problem very quickly. He fixed my dishwasher in no time and was a very nice person to deal with.

Date: a week ago

Review №10

Rating: 5

Great service excellent technical service

Date: a week ago

Review №11

Rating: 5

They were on time, did a great job, carried off old system and cleaned up afterwards. I can highly recommend this company.

Date: a week ago

Review №12

Rating: 5

Joe, the Technician, was very polite, knowledgeable and honest. I will definitely be using his company for any future appliance repairs I may need in the future.

Date: 2 weeks ago

Review №13

Rating: 5

Your service tech was prompt, knowledgable, and very courteous. Thank you...............

Date: 4 weeks ago

Review №14

Rating: 5

These guys are always prompt. Always knowledgeable. Always professional. Always fair. Thanks guys.

Date: a month ago

Review №15

Rating: 5

Very happy with the service provided by American Air Custom, Inc. The system was done and they came right out to get us cool again in this heat. Thank Joe. I can alway count on you.

Date: a month ago

Review №16

Rating: 5

Always delivers and reliable. Had to return for a subsequent repair. Fast, curtious, and very apologetic. Went above and beyond.

Date: a month ago

Review №17

Rating: 5

Quick, same day response. Professional. Repaired my refrigerator same day. Reasonable pricing

Date: a month ago

Review №18

Rating: 5

Technition was on time, knowledgable and thorough.

Date: 2 months ago

Review №19

Rating: 5

Technician very knowledgeable and friendly.

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 5

Always do a wonderful job and always show up on time . Family owned and very trustworthy

Date: 2 months ago

Review №23

Rating: 5

The tech got here at the appointed hour. He was quick to find out the problem with my air conditioning system. Once he thought the problem was fixed , he stayed a few more minutes to make sure the ac was cooling properly. Quick service. Thanks for working me in. Carol Echols

Date: 2 months ago

Review №24

Rating: 5

Date: 3 months ago

Review №25

Rating: 5

Came on short notice and fixed our problem!

Date: 3 months ago

Review №26

Rating: 5

Very quick response. Knowledgeable

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 5

Professional, trustworthy and honest. Would highly recommend.

Date: 3 months ago

Review №29

Rating: 5

Date: 3 months ago

Review №30

Rating: 5

The owners & receptionist (Jay/not sure of her name spelling) are wonderful! They go above & beyond, for their customers. My service guy, Joe, is awesome! Knowledgeable, friendly, & kind. I look forward to seeing him twice yearly for service calls!

Date: 3 months ago

Review №31

Rating: 5

Great customer service ! The technician explained some things that will help me going forward. I highly recommend this company!

Date: 3 months ago

Review №32

Rating: 5

Date: 3 months ago

Review №33

Rating: 5

Experienced. Listened to my questions. Took time to explain all every thing that was wrong with system & what may be needed.

Date: 4 months ago

Review №34

Rating: 5

Everything about them is 5 STAR!!!!!

Date: 4 months ago

Review №35

Rating: 5

My A/C air was blowing warm air. American Air came out the same day, changed out the bad part and the A/C is running great. The experience from their front office to the HVAC tech was seamless. Highly recommend!!

Date: 4 months ago

Review №36

Rating: 5

Technician was knowledgeable and professional.

Date: 4 months ago

Review №37

Rating: 5

Date: 4 months ago

Review №38

Rating: 5

Top notch install and service after the installation. Just shy of an ice box in there right now. Its 11 months after the installation and I found a manufacturing problem with the unit. They came back and fixed it free of charge. I wish I could give more stars.

Date: 4 months ago

Review №39

Rating: 5

Joe was a very informative and well educated gentleman who provided great information and explained every detail of the process and the findings from analysis of my HVAC System.

Date: 4 months ago

Review №40

Rating: 5

Annual a/c tune-up, excellent service from Joe as always!

Date: 4 months ago

Review №41

Rating: 4

Date: 4 months ago

Review №42

Rating: 5

My contact with them began with a phone call from Jay. I mentioned that I was in dire need of help with my air conditioning system. She was very thorough and compassionate during our conversation! There was a lot to be concerned about and she scheduled an appointment for the same day. Joe, our technician, was more than your average tech! That became obvious to me within minutes of his arrival. Our situation was complicated and he was very thorough in his examination. He had a lot of experience and it showed! Joe answered all of my questions and explained everything to my satisfaction. There was more than just the system that had to be addressed and he knew the solution for everything! His contract was very detailed and the price was fair. I was totally impressed. There is good reason for their high Google 4.8/5 rating overall which is difficult to attain. I rate them as a 5/5!

Date: 5 months ago

Review №43

Rating: 5

Joe did a great job repairing my A/C. He was here right away and completed the job efficiently. He explained what the problem was, did the repair and it working again sooner than I expected.

Date: 5 months ago

Review №44

Rating: 5

They have taken care of us for 15+ years. Still trust them with my AC.

Date: 5 months ago

Review №45

Rating: 5

Joe was awesome! Very easy to talk too. 10/10

Date: 5 months ago

Review №46

Rating: 5

Always on time, professional and very reasonable.

Date: 5 months ago

Review №47

Rating: 5

Always polite, professional and informative. Thank you, Joe. Ron Positive

Date: 5 months ago

Review №48

Rating: 5

Date: 5 months ago

Review №49

Rating: 5

Friendly responsive and believe it or not they arrived before their scheduled time. They called ahead to make sure it was ok to come by. Great company and employees.

Date: 6 months ago

Review №50

Rating: 5

Arrived on time. Super nice (all team members)

Date: 6 months ago

Review №51

Rating: 5

Date: 6 months ago

Review №52

Rating: 5

Date: 6 months ago

Review №53

Rating: 5

Date: 6 months ago

Review №54

Rating: 5

They arrived on time, repaired my blower motor at a very respectable price in a timely manner. Very professional, will definitely use them again.

Date: 6 months ago

Review №55

Rating: 5

Date: 6 months ago

Review №56

Rating: 5

I made an appointment very easily with AACs staff to have my washing machine repaired. Mr. Joe Cagle arrived promptly at 8am and confirmed that the problem was indeed with the drain pump. He had the part available and was able to replace it. The washer and dryer units are stacked, and so the work involved removing and replacing the top unit. He checked the dryer and added feet to reduce the vibration. All done by 9:25. Wow! Mr. Cagle has the knowledge and experience to make short work of the repair. Thank you AAC!

Date: 6 months ago

Review №57

Rating: 5

Joe at American Air was great. Showed up within a couple hours of our call. He provided a detailed and transparent assessment of the problem we were facing and got them fixed quickly. He was also super friendly. Would definitely suggest you reach out to American Air for any of your HVAC needs

Date: 6 months ago

Review №58

Rating: 5

Good job. So glad to have my dryer running again. A prompt response to my service call. Thank you.

Date: 7 months ago

Review №59

Rating: 5

Great service! So glad I called this company to service my dishwasher. They were knowledgeable and thorough. Highly recommend!

Date: 7 months ago

Review №60

Rating: 5

Date: 7 months ago

Review №61

Rating: 5

Professional and right to the point. He got to work as soon as he walked in and diagnosed within 20 minutes. Would recommend to anyone for small or large jobs around the house.

Date: 7 months ago

Review №62

Rating: 5

No problems he just did his job in a professional manner and gave us excellent explanations as he progressed

Date: 7 months ago

Review №63

Rating: 5

We were very pleased with the service that we received and how prompt they were. Everything was very clearly communicated, so we understood the process. We are very happy with our new system. Joe did a fantastic job at every step of the process

Date: 7 months ago

Review №64

Rating: 5

Prompt response, quick and accurate diagnosis and correction of the problem

Date: 8 months ago

Review №65

Rating: 5

Joe was great; he explained the issue and took care of it.

Date: 8 months ago

Review №66

Rating: 5

Joe with American Air Customs provided great service! He gave a detailed explanation of everything going on with my furnace, allowing me an opportunity to fully understand my options for both repair or replacement. The install team was professional, courteous, quick and effective. Strongly recommend American Air Customs, Inc for all HVAC needs!

Date: 8 months ago

Review №67

Rating: 5

Joe, a true professional, installed a new cooktop. He is very knowledgeable about appliances. He has repaired our freezer and dryer. Will continue to contact AAC in the future. Thank You!

Date: 8 months ago

Review №68

Rating: 5

Joe is reliable, trustworthy and has my best interest at heart when it comes to my HVAC .. I would highly recommend!!

Date: 8 months ago

Review №69

Rating: 5

I love your services and very polite and informative. See you before or in a month. Thank you All so much!

Date: 8 months ago

Review №70

Rating: 5

Date: 8 months ago

Review №71

Rating: 5

Joe was thorough and fixed my dryer in 30 minutes.

Date: 8 months ago

Review №72

Rating: 5

Date: 8 months ago

Review №73

Rating: 5

Our tech, Joe, was persistent in trying to resolve our washer problem. Even though the washer was beyond repair, he was courteous and understanding of our situation. In the end, he made some very good recommendations. Thanks, Joe!!

Date: 8 months ago

Review №74

Rating: 5

Tech was very thorough and explained everything well.

Date: 8 months ago

Review №75

Rating: 5

They sent someone out right away to help with a furnace that wouldn t start. Joe identified the issue and fixed it quickly. Always appreciate the great service!

Date: 9 months ago

Review №76

Rating: 5

I received number from Benny Williamson. I was very pleased with kindness over the phone when I called. Joe was also very knowledgeable in figuring out the problem. He had to leave to go get the part. He thoroughly checked it out before he left. He told me to let it heat longer than the preheat light (15-20 minutes).I will keep your number for future use and refer you to anyone needing service. Merry Christmas and a happy new year to all. Atys Moss

Date: 9 months ago

Review №77

Rating: 5

They are prompt with their service

Date: 9 months ago

Review №78

Rating: 5

Joe knows what he is doing, highly recommend. He will be my repairman from here on out. Thanks, Joe

Date: 9 months ago

Review №79

Rating: 4

He got here late but I did get a call advising me of that fact. The service was business though and it costs a bit but all in all it was good for us.

Date: 9 months ago

Review №80

Rating: 5

Date: 9 months ago

Review №81

Rating: 5

I have been a customer for over 15 years and they are the best HVAC I have ever used. On time polite fair!

Date: 9 months ago

Review №82

Rating: 5

Date: 9 months ago

Review №83

Rating: 5

Joe came to fix a problem with our heater and was professional. He explained what was going on and why every step of the way. Everything is working well now. Will definitely use American Air Custom in the future

Date: 10 months ago

Review №84

Rating: 5

I am so happy I called American Air Customs today. My dishwasher has been out of service for months, they were able to send a tech today, got it fixed in no time! Joe was great, went right to work and im so glad to have my dishwasher back in service in time for Tday.

Date: 10 months ago

Review №85

Rating: 5

We love this family owned business. They have taken care of our hearing and air needs for more than ten years. Very honest, knowledgeable, and dependable. Highly recommend!

Date: 10 months ago

Review №86

Rating: 5

Id recommend this business without any doubt.

Date: 10 months ago

Review №87

Rating: 5

Date: 10 months ago

Review №88

Rating: 5

Date: 11 months ago

Review №89

Rating: 5

Arrived same day I called Fixed within 2 hrs. So happy

Date: 11 months ago

Review №90

Rating: 4

Date: 11 months ago

Review №91

Rating: 5

Joe did a great job! He was polite, on time and thorough.

Date: 11 months ago

Review №92

Rating: 5

Very nice, on time, complete description of the problem and information on what brands he would replace it with. I would use them again, I have put their number in my contacts.

Date: 11 months ago

Review №93

Rating: 5

Date: 11 months ago

Review №94

Rating: 5

Great services

Date: 11 months ago

Review №95

Rating: 5

Joe is awesome! Very knowledgeable, friendly and professional.

Date: 11 months ago

Review №96

Rating: 5

We have a new HVAC system by Amana from American Air Customs. Its one and a half years old. They did a maintenance service and repaired a minor leak that was found. No service charge at all today. They are great!

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

We had a great experience with this company friendly, reliable, and responsive.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Joe came out and fixed all my problems and was very knowledgeable! Would definitely recommend and be using their services again!

Date: a year ago

Review №101

Rating: 5

Great job and helpful in explaining! Thank you Positive

Date: a year ago

Review №102

Rating: 5

Superior service by joe to analyze every possible c as use of sudden loss of ac from three separate units thks and returning after hours call

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 5

We were without AC all weekend during the hottest time of the summer. No worries, we were staying elsewhere. They were recommended by a coworker and were very responsive and able to come out same day. They diagnosed the issue and fixed it within 2 hours without pushing saying we needed things we didn t. The price was fair and much cheaper than having to replace two units. Would definitely recommend and plan using for all our HVAC needs in the future!

Date: a year ago

Review №105

Rating: 2

At first, he was telling me that everything was working. I kept telling him that there were no way, because it would not get cool at all. Finally, he said he had to replaced a part. Also, he said I did have a Maintenance Agreement. Then Why am I paying for 3 more?

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Excellent and knowledgeable employees. Great company with outstanding service EVERY TIME no matter what the issue. Positive

Date: a year ago

Review №108

Rating: 5

AAC has taken care of multiple units for us over the years. Joe answered an urgent service call for our A/C unit. He was timely, courteous, did his due diligence trouble-shooting the problem and helped us make decisions about what needs to be done. Thanks Joe!

Date: a year ago

Review №109

Rating: 5

My HVAC system blower motor failed. Ive used American Air Customs for HVAC service for a couple of years and called them in the morning to make an appointment. They were able to send Joe out later that morning to check it out. I could have had it repaired, or I could invest in a new furnace and A/C system. I decided to go with a new furnace and A/C system and they were able to have it installed the next morning. The crew showed up by 8am and worked quickly inside and outside to get the old equipment removed, the new equipment installed and tested, and then cleaned up everything. Joe came by that afternoon to check everything out. I really appreciate their quality of work, their honesty, and their fair charges. I highly recommend them for HVAC work and they will be the one I call again for any future HVAC work or check ups that I need.

Date: a year ago

Review №110

Rating: 5

This company is a absolute keeper. Joe is fast and very honest. This guy will show you step by step on what he is doing and will also show you what your not doing. I showed me the neglect I was doing by changing the air filter once monthly with the pets I have. Also showed me how to properly spray the unit outside. If your looking for a superb hvac company American Air Custom is the way to go! Thank you again Superman Joe! You bailed us out again!

Date: a year ago

Review №111

Rating: 5

Excellent service and on time. Joe does a great job on the service calls and estimating.

Date: a year ago

Review №112

Rating: 5

joe was great!

Date: a year ago

Review №113

Rating: 5

Our AC went out and the unit is 29 years old, I called and they were out very quickly and had it fixed. The next week my wife and I were talking that maybe we should go ahead and replace our unit. Once again they were quick to respond and had a very fair price. My neighbor is now calling them to when he needs repairs. Thank you Donnie,Ronnie and Joe, I will tell everyone how great a job you guys did. Thank you Kelly

Date: a year ago

Review №114

Rating: 5

My washer made a horrible noise when it spun. They diagnosed the problem. Because of the cost of parts and repair, I chose to buy a new washer.

Date: a year ago

Review №115

Rating: 5

The service, advice, and results from American Air Customs is outstanding! Incredible work!

Date: a year ago

Review №116

Rating: 5

American Air-Customs is awesome and I would highly recommend them! We found them through Angi s and they responded to our request for an estimate immediately. Once we hired them to do the work, they communicated with us every step of the way and even came out late in the day to make the AC repair to save us another night in a hotel!

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Found the problem and fixed it promptly.

Date: a year ago

Review №119

Rating: 5

I like using a good local company and provides a good quality service!

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 5

Cancel service because had sears come. Thank you for your help.

Date: a year ago

Review №122

Rating: 5

Fantastic service. I would definitely recommend.

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 5

They were able to come the same day I called. Joe did a great job.

Date: a year ago

Review №125

Rating: 5

Joe came out quickly and patiently did everything necessary to clean out and fix the washing machine. He was very knowledgeable and did a great job.

Date: a year ago

Review №126

Rating: 5

I received a very competive qoute on Friday and the entire system was installed before noon the next day. The entire installation crew did an excellent job installing the system and Joe was supervising the entire job and did a complete walk through with us after the job was finished. Highly recommend American Air Customs.

Date: a year ago

Review №127

Rating: 5

Great company to work with

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 5

AAC service team is the best. Weve used them for over 20 years. Theyre always prompt, professional and thorough.

Date: a year ago

Review №131

Rating: 5

Great!!! Prompt - Joe was excellent !!

Date: a year ago

Review №132

Rating: 5

The gentleman that came and did my repair was very friendly, and professional. He got my heat back up and running in no time.

Date: a year ago

Review №133

Rating: 1

They scheduled a appointment to fix my refrigerator on Wednesday noon, and they called around 1pm and informed me technician will come soon. No one appeared until 4:30pm and I called them and asked status, she told that technician has some emergency work and he will come on Thursday noon, I accepted and was waiting for next day, till noon no one called and so contacted them around 1pm and asked status and she told some one will come between 2-4pm.. again no one appeared, so I called back around 5pm and some one male answered call and said she left for the day and said technician as emergency work and did not come today. Looks like they do not have any technician and they tell this standard answer and cheat customers and waiting for ever and if they find some cheap tech they may send. STAY AWAY...FAKE PROMISES.. FALSE REVIEWS here and do not use them.

Date: 3 years ago

Review №134

Rating: 5

My double oven was acting up, figured I would have to replace it. Joe Cagle came out and quickly diagnosed the issue, ordered parts and fixed the issue at a great price within a few days. Highly recommend this family owned business. Will certainly be on my short list of high quality service companies.

Date: 3 years ago

Review №135

Rating: 5

American Air-Customs is a great family run business. As a new homeowner in the DFW area, I am very happy I found them! I had what I thought was an emergency only 2 days after moving into my new home - I thought the AC drain pipe was backed up and sent an emergency note out to a few HVAC companies. Virginia called me right back...at 11pm on a Sat night, and sent someone out first thing Monday morning. Joe has been my technician for my HVAC tune ups since then and he is very knowledgeable, reliable and helpful. I highly recommend them for any and all HVAC needs.

Date: 3 years ago

Review №136

Rating: 5

Very professional and punctual.Will use them again.

Date: 3 years ago

Review №137

Rating: 5

American Air installed a A new AC system to replace an older unit gone bad. Well the new unit actually had issues with it after the install the next day. They came back out right away along with the local Amana rep and looked it over extensively and determined the new Amana unit was faulty. They were able to get me another brand new replacement unit within a very reasonable time while the new bad unit was still operable for the day. Ron the owner of American AIr Customs called me personally to explain, while all along with Joe and Randal were always communicating with me and ensuring I was getting great service. Often times we judge companies when they due good things up front. I always judge a company when something happens and how they operate to get things fixed and working the right way. These guys really care and treat you with the utmost respect and are very concerned with me as a customer. I would HIGHLY recommend them for their great work, their compassion, and their great customer service. I will continue to use them in the future for all of my HVAC needs.

Date: 4 years ago

Review №138

Rating: 5

Date: 4 years ago

Review №139

Rating: 5

Exceptional job in the repairs of our Samsung Dryer. Quick to respond, same day service, had parts on hand, and professionally completed all repairs. Highly recommended and will personally use them again in the future.

Date: 4 years ago

Review №140

Rating: 5

Date: 4 years ago

Review №141

Rating: 5

We have used this company for years. Always professional and get expected results. Joe, the technician, goes out of his way to ensure we understand the issue and resolution. Highly recommend.

Date: 4 years ago

Review №142

Rating: 5

Even though we already had a different vendor diagnose the problem (and would likely go with them due to an existing deposit), American Air Customs promptly provided another quote for us to compare. American Air Customs price and professionalism was fantastic. Would certainly give them business in the future.

Date: 4 years ago

Review №143

Rating: 5

Date: 4 years ago

Review №144

Rating: 4

Great work but still waiting on them to finish job one year later. Replacing some vents covers and they never blew the line when they installed so drip tray rusting out. Just minor deals but still want them done and fixed.

Date: 4 years ago

Review №145

Rating: 5

I rate this business exemplary in their deling with customers. My air went out while I was away and I returned home to an unbearably hot house. Someone was out within an hour when I called the next moning. I had a new unit the next day and they did exactly what they promised. The workers were fast, neat and courteous. The cost was less then I expected, too. I will use this company for any air and heat needs.

Date: 4 years ago

Review №146

Rating: 5

Date: 5 years ago

Review №147

Rating: 5

Ed came out quickly and got everything fixed up on a Saturday morning after we had a bad leak from our upstairs unit. He gave us advice on things to do to keep this from happening again, explained their maintenance plan to us and recommended a restoration company. In my opinion, they went above and beyond. We sure miss Greg, but it looks like the service will remain. Would definitely recommend.

Date: 5 years ago

Review №148

Rating: 1

Date: 6 years ago

Review №149

Rating: 5

Date: 6 years ago

Review №150

Rating: 5

Got here super quick. Called one company and was quoted a ridiculous price, then cintact ed American Airlines Customs. They quoted me a reasonable rate, got me fixed up in 20 minutes. Very friendly staff too!

Date: 6 years ago