Sheraton DFW Airport Hotel

Review №1

Rating: 5

I recently stayed at the Sheraton DFW Airport Hotel for a CFO meeting and had a great experience. While the facility is older, it is very clean and well-maintained. The remodeled rooms are comfortable and modern, making my stay even more enjoyable. The staff were friendly and easy to deal with, providing excellent customer service. The food was also fantastic, adding to the overall positive experience. I would definitely stay here again and recommend it to others looking for a comfortable and convenient hotel near the airport.

Date: a day ago

Review №2

Rating: 4

We came here for a dance convention. We got a room as well. The room was ok. Not my favorite. Breakfast is extremely pricey for poor tasting food. My daughter did enjoy her chicken nuggets and fries.

Date: 2 days ago

Review №3

Rating: 5

Beautiful location, excellent service, the views are beautiful. I recommend this place.

Date: 3 days ago

Review №4

Rating: 5

I have always had great experiences here. The front desk (especially Carly) have just been so helpful and accommodating. The restaurant is also amazing. Marcos is absolutely stellar. I ve stayed here several times. He is attentive, always on the go, and great at making personal connections. 10/10 recommend!!

Date: a week ago

Review №5

Rating: 3

Pros: Close to airport but not a lot of airplane or highway noise. Staff in Concierge Lounge were exceptionally nice, especially Miss Harriett Cons: Air conditioning didnt work on my last night there. In Texas. Enough said. Hotel van was an absolute heap. It shook so violently on the highway to and from the airport, and there is a hole in the floor under the vinyl flooring, please be careful when walking back to your seat (this was on the Ford E350 van, not the Transit van) Overall, this hotel is not worthy of Premium-tier status with Marriott Bonvoy properties due to maintenance issues. I would go to the Westin on Estes Blvd instead.

Date: 2 weeks ago

Review №6

Rating: 5

I used their airport parking. Very fair rate of $7/day. Seamless process. Very courteous service & shuttle to & from airport

Date: 2 weeks ago

Review №7

Rating: 1

Flying cockroach happened night 1 and I thought whatever must be one off and it happened on night 2 and I was like yeah nah. I m just glad the missus wasn t with.

Date: 2 weeks ago

Review №8

Rating: 3

Room Service has a lot of opportunities. QR code never works, Phone at the room either. So basically is almost impossible order room services.

Date: 2 weeks ago

Review №9

Rating: 4

Date: 3 weeks ago

Review №10

Rating: 4

Great airport hotel. Rooms are ok and beds are good not great. Hotel food is your standard bar food menu. Staff is always friendly as I stay here often when in the Dallas area

Date: 3 weeks ago

Review №11

Rating: 5

Nice place for the price, great location as well with airport pickup and drop.

Date: 4 weeks ago

Review №12

Rating: 3

The hotel is decent and so are rooms, what I didnt like about this place was that there is no exhaust in the washroom. It gets really stifling after taking shower especially hot one. The pressure of the toilet was also weird. It prefers to do whirlpool instead of doing the actual flushing. Secondly, the water pressure in the washroom was pathetic. You have only 1 knob for hot and cold combined and if you want more pressure, you have to move the knob towards hot side. The pressure will increase but so will water temperature and you wont be able to take shower after that. If you need a colder shower especially in the summer heat of Texas, you are left with trickle of water thats barely doing any good to your body.

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

The staff are all 5 star! They were all very helpful and friendly. The daily breakfast was one of the best I have had in a long time. I travel at least once a month or more, so I have a lot to compare to. I liked the layout of the room. It was comfortable for work or sleeping. I recommend staying at the Sheraton DFW any time you are in the area.

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 4

Date: a month ago

Review №17

Rating: 5

This hotel is a fantastic option for park-and-fly travelers. The park-and-fly process was seamless, with easy check-in and convenient shuttle service to and from the airport.

Date: a month ago

Review №18

Rating: 5

The hotel was beautiful and we had no problems while we were there. We emoted our stay!

Date: 2 months ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 5

Loved staying here always get a room with a view of the DFW runway...fun looking at the planes land. Great service from Victor, Chemetra and Meredith Great team!!

Date: 2 months ago

Review №22

Rating: 3

Airport is a bit of a stretch. 35 dollar minimum Uber or Taxi ride. Attempted to take the free shuttle hotel offers- hotel said 5-30 minute wait time 1 hour later at 10:30 pm gave up and took a cab. Interior is clean- quite dated.

Date: 2 months ago

Review №23

Rating: 2

The great staff tried to accommodate me but the cooling system is inadequate for the Texas heat. The room was humid and didn t get cool.

Date: 2 months ago

Review №24

Rating: 5

Super friendly I will recommend my friends to stay there when they travel internationally

Date: 2 months ago

Review №25

Rating: 5

Location is convenient to DFW and lounge breakfast is fantastic if you have access. Harriet, who was working in the lounge the morning of 7/9 should be promoted to the head of Marriotts customer relation team. I travel frequently and have always believed hotel overseas are generally much nicer than in the US. However, Harriet stood out above and beyond any staff member I have encountered. Greeted every person, opened the door for people on there way in an out, made drinks, talkative, polite, and her morals and character are a model for every parent and person to strive to follow and live up to.

Date: 2 months ago

Review №26

Rating: 5

I went for a wedding reception. It was nice! The crew was really cool and very involved with the guest. The service was great. They were all very professional.

Date: 2 months ago

Review №27

Rating: 5

Great location. Close enough to the airport. Awesome car service that offers park and fly.

Date: 3 months ago

Review №28

Rating: 1

I ve been using the parking pass and shuttle for years and they are becoming less concerned and attentive to picking up passengers from returning flights. You call and call and they lie and say they re coming and you wait for over an hour to get picked up and taken back to your car. Not great for ppl needing to get to work or a meeting. Don t book them you ll regret it!

Date: 3 months ago

Review №29

Rating: 3

Date: 3 months ago

Review №30

Rating: 5

Used for airport convenience.

Date: 3 months ago

Review №31

Rating: 1

Room had no AC & THE EVENT ROOM WE WERE IN the AC WENT OUT IN THAT AS WELL. ROOMS WERE CLEAN JUST NO AC extremely to HOT FOR THAT. & then the hotel charged everyone random extra amounts that didnt make sense on the bill having us to call & do phone tag & unnecessary running around to get money refunded that shouldnt have been charged in the 1st place!

Date: 3 months ago

Review №32

Rating: 5

Chemetro at the front desk has the best in customer service! Great personality and super helpful! Destiny was our server and was delightful! Was right there for whatever we needed. Hotel is clean, updated and close to the airport. Rooms: Updated and clean Food and drinks: Good end!

Date: 3 months ago

Review №33

Rating: 4

Date: 3 months ago

Review №34

Rating: 4

Date: 3 months ago

Review №35

Rating: 5

The air conditioned was not cool the first night and they brought a fan and maintenance fixed the A/C and the room was cooler the remaimder of the stay. Hotel staff were very friendly and courteous. Shuttle service was excellent. The rewards lounge was perfect and breakfast was conveinent to for the top floor. Rooms: Room was very spacious, king size bed and the TV was nice size for the room. Water pressure was very low for the top floor. Nice view of the surrounding area and the highway below. Food and drinks: Food and drinks were very expensive in the side store as well as the restaurant. Didnt have to pay for breakfast as it was a part of the room and the reservation, but heard others bills were very high.

Date: 3 months ago

Review №36

Rating: 4

Date: 3 months ago

Review №37

Rating: 5

Date: 3 months ago

Review №38

Rating: 2

We arrived at the Sheraton DFW around 12:30 to check into our room for a 3 day-2 night stay for a large group event being inside the ballroom on site. The young lady who took our reservation, I noticed gave little to no eye contact and spatted of a bunch of amenities very quickly which seemed sort of robotic.When we entered the room there was a slight smell of mold and mildew in the room and the thermostat was set at 60 degrees so we adjusted it slightly to 65 ,but later that evening we noticed that the room was getting a lot warmer , so I adjusted back to 60 hoping it would get cooler later, but that didn t work. That night was the most uncomfortable sleep I ve had in years. We woke up the next morning sweaty. It was now 75 degrees in our room . We reported it to the front desk and as we were doing so we noticed other guests were experiencing the same. We were offered a house fan to put in our room or to move to a different room. We tried two different rooms and they all felt the same.Apparently the AC went out later that day after we checked in and they failed to inform the guests as well as the new guests that were checking in the following day while we were complaining at that moment. My girlfriend who has allergies is now feeling ill due to the hot temperature in the room which apparently increased the mold and mildew odor as well. I thought it was total disregard of safety, and health concern ,especially for our senior population. And yes we did get a box fan. Rooms: Make you have adequate AC and any sign of mold or mildew odor in your room. Move

Date: 3 months ago

Review №39

Rating: 3

Stay here multiple times a month before early flights. It s a nice clean hotel near DFW airport. They even offer airport parking at this location. Very well kept Concierge Club here. My only wish is, since they are close to airport and a lot of people have super early flights, that they would start breakfast at 5am so we could grab a bite before heading to airport. Update: after staying here multiple times I had a very poor experience last night, didn t arrive until 9:30pm only to be told that the AC was out and had been out so my room would be very hot they could have called and notified or already had me booked at another property, but nope just there s a Hilton across the street Marriott was able to book me at Westin across the street after I called and told them of this experience probably won t be coming back here

Date: 3 months ago

Review №40

Rating: 4

Date: 3 months ago

Review №41

Rating: 5

Beautiful hotel during this stay the air conditioning was not working so it was a hot couple of days for the linedance event I was attended.

Date: 3 months ago

Review №42

Rating: 4

Date: 3 months ago

Review №43

Rating: 4

Date: 3 months ago

Review №44

Rating: 5

Nice that they had shuttle service to the airport.

Date: 3 months ago

Review №45

Rating: 5

I was there for 3 weeks and the rooms were great and the staff was awesome!! I especially thought CeeCee was the best! She was so kind and friendly and would remember me when I had an Amazon package delivered!! Rooms

Date: 3 months ago

Review №46

Rating: 1

Date: 3 months ago

Review №47

Rating: 2

Pretty expensive for not much luxury, hot tub didnt work. And theres options in 3rd party sits for breakfast that actually isnt in the package once its confirmed. One of the only reasons i picked the hotel and come to find out its paid for breakfast only.

Date: 4 months ago

Review №48

Rating: 5

Date: 4 months ago

Review №49

Rating: 5

Date: 4 months ago

Review №50

Rating: 5

There was a waitress named Destiny she was very sweet quick and efficient, my wings came out exactly how I wanted them and I m very picky with what I like and want, her serves was really good even with the place as busy as it was, I m very glad I had her today it made the time go by excellently.

Date: 4 months ago

Review №51

Rating: 1

Date: 4 months ago

Review №52

Rating: 3

Rooms are clean and linens are fresh. The hotel feels safe and well lit. This being an airport hotel, I booked because of its courtesy shuttle service. I was told the shuttle left every thirty mind starting at 6 AM. I arrived at the shuttle pickup at 7:28 and there were two shuttles parked there. One drove straight past me and the other parked. I approached the parked bus and was met with annoyance and comtempt. He started radioing other drivers to come get me despite it being past the departure time and having both his and the other shuttle available. It seems they have a turns system and won t compromise on it to accommodate guests, so if you happen upon any two available drivers whose turn isn t up next, you are s-t out of luck. One picks an airport hotels for the convenience and being treated poorly for utilizing the services advertised as courtesy is the ultimate irony. Overall, there are many options for where to stay in the area and I will definitely explore them should I find myself stuck at DFW overnight again. Noteworthy details: airport shuttle service is unfriendly and unreliable

Date: 4 months ago

Review №53

Rating: 5

Date: 4 months ago

Review №54

Rating: 5

Date: 4 months ago

Review №55

Rating: 5

Phenomenal friendly and helpful staff, superb dining options, clean comfortable rooms. Highly recommended.

Date: 4 months ago

Review №56

Rating: 5

Date: 4 months ago

Review №57

Rating: 5

Noteworthy details: That place is the bomb Hotel highlights

Date: 4 months ago

Review №58

Rating: 5

Date: 4 months ago

Review №59

Rating: 2

I travel a fair bit for work and pleasure this was one of the worst hotels I have ever visited , I ended up switching rooms three times because the first two where inundated with Mold the smell was over whelming and I took photos to show the front desk. The where dismissive and rude and never offered an apology. The entire hotel is run down and dingy which an off putting smell. The ONLY good thing was the food at the one restaurant down stairs was above average I had great soup, pretty solid Salmon and a fantastic desert.

Date: 4 months ago

Review №60

Rating: 5

Date: 4 months ago

Review №61

Rating: 5

Date: 4 months ago

Review №62

Rating: 4

Nice enough property near DFnW airport

Date: 4 months ago

Review №63

Rating: 5

The staff was very nice. I got there at around 5:30 pm they had those bar code parking signs in the parking lot. I called front desk and they walked me through the process. parking over night (24hrs) was 15$. while I was checking in I told the lady at the desk that I was a Marriott rewards member and asked for a complimentary upgrade but to my surprise she said it had already been upgraded I thought to myself they are good. room incident fees were 50$ they take it off but I got it back on my card 2 days later. My room was on the 11th floor it had big windows nice view from the bed I left the curtains open all night. they gave me a card for breakfast but I did not make it I slept in. I will be coming back here

Date: 4 months ago

Review №64

Rating: 5

Date: 4 months ago

Review №65

Rating: 4

One nice pub in it but dont expect much. Just relax and have a few coctails. Nice stuff.

Date: 5 months ago

Review №66

Rating: 4

Date: 5 months ago

Review №67

Rating: 1

Nightmare Experience: Double Charges, Broken Facilities, and Uncomfortable Beds I regret to say that my recent stay at the Sheraton DFW Airport Hotel was nothing short of a disaster. Upon checking in on April 19th at approximately 9 pm, I encountered an incompetent front desk person who managed to charge my card twice without any coherent explanation. To add insult to injury, upon entering my room, I discovered that the toilet was continuously running due to a broken handle, and the beds were uncomfortably hard, leading to a sleepless night filled with tossing and turning. The next morning, I found myself locked out of my room due to an alleged issue with processing my card payment, despite the fact that my card had already been overcharged with double the amount for the room. As if these issues werent enough, the ice machine on the 5th floor was also broken, adding further inconvenience to an already miserable experience. In all my travels, I have never encountered such incompetence and discomfort. The beds at the Sheraton DFW Airport Hotel are undoubtedly the hardest Ive ever experienced in any Marriott property. Save yourself the headache and avoid this place at all

Date: 5 months ago

Review №68

Rating: 4

Date: 5 months ago

Review №69

Rating: 5

Well maintained. Clean. Comfortable. Rooms: The rooms were beautiful, and clean. Rooms : 5/5 |

Date: 5 months ago

Review №70

Rating: 5

Date: 5 months ago

Review №71

Rating: 4

Its a Marriott large property in Irving near lots of other hotels right off the freeway. The beds are nice and the rooms are clean and there is a restaurant. Definitely not luxury but business class!

Date: 5 months ago

Review №72

Rating: 4

My stay was good with plenty of parking for my truck and trailer. The block the hotel is on did experience a power outage for 30-45 minutes, but I will not fault the hotel for that.

Date: 5 months ago

Review №73

Rating: 1

This the absolute worst and I mean worse place the customer service was terrible the black lady that works Thursday nights was such in a rush to leave from work she double charged my debit card. So instead of $150 for the night it was $300 upon calling and informing them of the error I have met repeated rudeness from the morning shifts when trying to understand when I will get my refund it s been 5 days and I have yet to receive a refund which is just a complete waste of my time. If I wanted such rude treatment for the hotels error I would of just stayed at a motel 6. Staff here is very and I mean very rude I will not be staying at this location EVER again . Pillow were comfy.

Date: 5 months ago

Review №74

Rating: 2

Reception was supremely busy with a couple of the counters not having working card readers. Attendants behind the desk were extremely helpful, but contending with poor technology and a very long line. When we made it to our room, We found it smells of cigarettes. While the attendant at the front desk offered to move us, it didnt work because of the room type and location relative to the rest of our party. There was no easy remedy to this problem While this is close to DFW, there are actually hotels inside the airport premise that should be considered While the Sheraton brand is a wide range of offerings, this property is definitely on the older and worse end of that range. I would not recommend this property

Date: 5 months ago

Review №75

Rating: 2

Considering the price and the convenient location next to the airport, one would expect the Sheraton DFW hotel to uphold higher standards in maintaining their facility and rooms. However, my experience was disappointing. Firstly, the air conditioner and ventilation system barely functioned, leading to discomfort during the stay. Additionally, the carpets appeared old and emitted a moldy odor, detracting from the overall ambiance of the room. Customer service was another letdown, with certain staff members displaying reluctance to accommodate basic requests, such as providing bottled water instead of tap water. Moreover, encounters with hostility at the front desk, despite maintaining a cordial demeanor, further marred the experience. Overall, while the hotels location is convenient for travelers, improvements are needed in maintenance and customer service to meet expectations for a satisfactory stay.

Date: 5 months ago

Review №76

Rating: 1

The pictures online looked nice. My stay wasn t ideal at all. I checked in, went up to my room, turned the air-con on and went downstairs to eat. I waited It turns out the elevators were being serviced. I had to go from the 7th to the 3rd floor by stairs to get on the elevator. At least the elevator issue was temporary. The hotel was hot. It turns out the air-conditioning was not functioning either. There was a very limited menu and little food options; not congruent with the size of this hotel. The lobby and open restaurant area were filled with LOUD intoxicated guests. These loud, drunk business women were loitering throughout the Hallways all through the night. This was a Monday night. The TV worked, but would not sync up with my phone. Guest services stated this was throughout the hotel. The bed was rock-solid. I m not using this as a positive metaphor.

Date: 5 months ago

Review №77

Rating: 5

Stayed here for three weeks, & all of the staff was very hospitable. From my daily wakeup calls to receiving Amazon packages, they assisted me with a smile every time. The rooms are a nice size although a little dated & dark. Very convenient airport location with awesome shuttle drivers.

Date: 5 months ago

Review №78

Rating: 4

The hotel was fine but their phone systems were down and we could not get the airport pickup. We ended up waiting 30+ mins and eventually took the Uber. They were very apologetic about it. Maybe it was an unpreventable issue but a bad experience for us in general.

Date: 6 months ago

Review №79

Rating: 5

Tango restaurant and bar its great

Date: 6 months ago

Review №80

Rating: 3

Parking - Hotel guests are greeted with signs throughout the parking lot instructing them to pay to park with a mobile device. Rates are approximately $15 per night and are not included or advertised as part of your nightly stay. There is adequate parking. Lobby - Lobby is luxurious with easy access to the hotels restaurant and bar. Hotel Front Desk - Staff are professional and friendly. Floor hallways and elevators - Clean. Well lit. Quiet. Rooms: Room - Slightly smaller than most hotels Ive been to. Carpet wasnt vacuumed. Slight musty odor to the room but that went away. Windows to outside very very dirty and spotty (on the outside.) Mattress was comfortable but feather pillows were not firm at all. There is a small refrigerator and a coffee maker. The television had poor reception. Bathrooms - Clean. Shower was barely lukewarm. During the three night stay, no hot water... just slightly warm. Sink had low water pressure for cold water. Toilet was slow to flush (you need to hold the handle down for a good 30 seconds.) Food and drinks: Food at restaurant was delicious, at the perfect temperature, and served by friendly staff.

Date: 6 months ago

Review №81

Rating: 5

Date: 6 months ago

Review №82

Rating: 5

Date: 6 months ago

Review №83

Rating: 5

Date: 6 months ago

Review №84

Rating: 1

Front desk clerk was extremely rude in regards to me calling about the hotel shuttle from the airport.

Date: 6 months ago

Review №85

Rating: 3

The lady at the front desk was rude. When I booked the room with my Marriott Bonvoy points that breakfast came with it. I went to the front desk for clarification, and she made a hugh scene. Seriously I just wanted an answer.

Date: 6 months ago

Review №86

Rating: 5

My family comes down to the Dallas area every few months from OKC for a quick get away and we tend to hotel hop every time we come down. Ive only stayed at this property once and it was great. Im an aviation geek and love watching planes come and go and this hotel has a great view of the runway to watch planes takeoff/land at DFW. Definitely going to stay here more often.

Date: 6 months ago

Review №87

Rating: 5

Great view, comfortable clean room

Date: 6 months ago

Review №88

Rating: 3

My family and I just stayed at this hotel over the weekend for a cheer comp. I didn t have a choice but to stay at this hotel. The service is great and they have a great breakfast. HOWEVER!!! I felt like I was in a 1980s hotel room! Everyone I spoke to and visited their rooms had a beautiful renovated, WELL LIT room. My room was very OLD! The lighting was so bad that I had to either go to the lobby or someone else s room to get ready! It was TERRIBLE! We will more than likely stay there again next year, but please can you renovate ALL of the rooms?!?!

Date: 6 months ago

Review №89

Rating: 2

Date: 7 months ago

Review №90

Rating: 5

Huge shout out to Maribeth at the front desk. She had such great customer service. I travel weekly for work and I really appreciate good whole hearted customer service. Thank you for everything and the recommendations

Date: 7 months ago

Review №91

Rating: 4

Date: 7 months ago

Review №92

Rating: 3

The sheraton is a clean and quiet hotel, but the receptionist Hilda was very rude and disrespectful when my friend was trying to communicate with her. She let her know that she is the assistant manager and she knows the rules more than anyone else while my friend was just trying to tell her what her coworker told us the night before regarding late check-out. Talking over customers is not a good habit. Very disappointed by her service.

Date: 7 months ago

Review №93

Rating: 5

The rooms were outdated and small. The location seems a little seedy but it was convenient to the airport. Earns 5 stars though due to Chef James and Chef Thomas for personally taking care of my special dietary needs. Aimee was very pleasant at breakfast each day. Food and drinks: The food and cocktails were excellent during our stay.

Date: 7 months ago

Review №94

Rating: 5

Nice hotel and very convenient to DFW. They have free shuttle.

Date: 7 months ago

Review №95

Rating: 4

Shuttle bus service Shuttles depart from each terminal at DFW Airport every 30 minutes or every hour for Sheraton and DoubleTree customers. Other Marriott buses also run frequently, so be sure to check the logos carefully. The waiting area is the purple courtesy vans area. If you have any questions, please call the hotel and they will guide you. At that time, it is a good idea to tell them which terminal you are in and which exit. A note about ATMs and tips If you are transiting, there are few ATMs in the area after baggage claim at the airport, and the only ATM available is in Terminal D, and the minimum denomination of banknotes is a $10 bill. Shops at the airport are closed at night, so it can be difficult to obtain small banknotes. Its a good idea to tip the driver who helps you with your luggage. There is also an ATM at the hotel. Hotel services and amenities The front staff was very friendly and likable. Rooms are equipped with water (for BONVOY members), iron, and ironing board. There were bar soap, lotion, and disposable cups in the sink, but there were no bathrobes. The room has few steps, the bathroom is large, and has handrails for easy use. However, the water pressure in the shower was a little weak. meal options There are no eateries within walking distance, so if you arrive late, you can purchase snacks, salads, and other light meals from the shop next to the reception. If you purchase a bottled drink, there is no bottle opener in the room, so you will need to ask the front desk to open it for you. comprehensive evaluation If you need to get to the airport, a hotel directly connected to the airport is convenient, but if you want to watch planes take off and land from a little further away, or enjoy food and drinks at Whiskey Tango, this hotel is a good option. Become

Date: 7 months ago

Review №96

Rating: 1

Date: 7 months ago

Review №97

Rating: 5

Very good room, but the room was cold even when we kept turning it up. The conference room was cold as h___ and they brought in 4 heaters.

Date: 7 months ago

Review №98

Rating: 5

An extremely clean place

Date: 7 months ago

Review №99

Rating: 4

Well maintained, most of the staff is very friendly. Food service except at breakfast is very good. Very near the airport. Great view of planes landing, though you cant hear them. Food and drinks: Event food and service in Public was very, very good. Breakfast in the restaurant had lots of variety, but hot cereals and gravy were disgustingly watery

Date: 8 months ago

Review №100

Rating: 5

Just had a one night stay. We traveled down to DFW due to weather issues in OKC. Good food in the bara and quick front desk service. But what stood out the most was the airport shuttle service. The two standouts were the drivers Jammie and John. Both were wonderfully kind, friendly, helpful and entertaining. These two gentlemen are the key to a positive experience for travelers. The were the first and last impression of my stay and they made it wonderful!

Date: 8 months ago

Review №101

Rating: 5

Date: 8 months ago

Review №102

Rating: 5

Date: 8 months ago

Review №103

Rating: 4

Friendly, professional, welcoming staff. Great service throughout the hotel. Bed: A Linens, towels, etc: A HVAC: B- Drafty onto the bed Lighting: B Decor: C- Well worn furnishings, brown carpet (probably hides stains well), sofa has stain on it Internet speed: B- Shower: D Way too little water pressure TV: C Not a lot of channels, no ABC (their contract with this station owner has expired) View: A Quiet room: A Club lounge on 12th floor: C The smell from the air freshener is absolutely overpowering. Its so strong that is makes you wonder what smell theyre trying to hide. Good breakfast options. Snacks in the evening were sparse. Inconvenient storage of drinks (small fridges on the floor). (Heavy!) lids for breakfast food are under heat lamps, so they cover the handles with paper napkins so theyre not too hot to pick up. Hot plates or induction plates have been used for years in other lounges and are very effective at keeping food hot without making the lids too hot to pick up. They should think about the convenience of their guests. Convenient access via shuttle bus to DFW. Adequate on-site parking. Rooms: Dated (the 1980s called and would like their brown carpet back) decor, tremendously comfortable bed, *very* clean bathroom. Lighting could be improved. View of the approach path & the airport is nice (and surprisingly quiet). Food and drinks: Great service in the Whiskey Tango bar & restaurant, tasty food made on-site.

Date: 8 months ago

Review №104

Rating: 5

This is upscale with an upscale price! Weather grounded many of us at DFW so this was a port in the storm. Very comfortable and accommodating but $300+ for a room with no free breakfast, is too high for my budget. You gotta do what you gotta do.

Date: 8 months ago

Review №105

Rating: 2

Rooms are in dire need of a remodel Rooms: You get what you pay for. Dump

Date: 8 months ago

Review №106

Rating: 1

If you are a vendor stay away from this hotel. They do not pay

Date: 9 months ago

Review №107

Rating: 5

Excellent Service!

Date: 9 months ago

Review №108

Rating: 3

Date: 9 months ago

Review №109

Rating: 5

Date: 9 months ago

Review №110

Rating: 5

Date: 9 months ago

Review №111

Rating: 5

Date: 9 months ago

Review №112

Rating: 5

Sheraton near DFW airport is a very practical hotel just a few minutes from airport. Beautiful views of the runway. Just 10 minutes drive to a lot of restaurants.

Date: 9 months ago

Review №113

Rating: 3

The hotel is clean but the customer service is not really good, maybe just one lady in the morning was nice, other than that rude, no breakfast, no place to find a coffe after 10, not Much close to do or get anything, The guy from the bar was really nice but honestly a little disappointed with the rest

Date: 9 months ago

Review №114

Rating: 4

Just fine in terms of quality. The rooms were fine and pretty clean but several things throughout the hotel were broken like multiple ice machines and part of the curtains in the room. Above average breakfast set up and the bar was pleasant but nothing special. Food and drinks: The breakfast selection was solid with a larger variety than I expected

Date: 9 months ago

Review №115

Rating: 2

Date: 9 months ago

Review №116

Rating: 5

Date: 9 months ago

Review №117

Rating: 4

Older looking hotel but nice on the inside. The price was ok. The bed was nice, and the bathroom was clean. The breakfast was 19.95, each without a coupon. Nice TV . The plugs were few and loose. The internet was slow. The drive up didnt have any assistance with luggage.

Date: 9 months ago

Review №118

Rating: 5

Lovely and clean. They treated our dance team very well. Their catering was incredible and the service was full of lovely friendly people.

Date: 9 months ago

Review №119

Rating: 4

Great location to DFW. Staff was great. Room was clean and updated. Rooms

Date: 9 months ago

Review №120

Rating: 5

yvyv no

Date: 10 months ago

Review №121

Rating: 5

I was very pleasantly pleased. The room was great. Just the bed was a little too hard for me. The staff was so kind and friendly. The breakfast was pretty darn good, too!

Date: 10 months ago

Review №122

Rating: 4

Pros: great restaurant on site, Whiskey Tango, and amazing breakfast spread. Tall showerheads, pleasant rooms with fridge and huge TV. Very masculine feel to the rooms with unisex bath products called warm oak that work really nicely even though leaving women with a slight masculine scent. However, if youre single like me, having a scent of a man lingering is kinda pleasant:) Food is delicious at the restaurant and has a nice open feeling to the entire area. More business oriented guests during the week, but appeared more leisure over the weekend. Certain floors are completely renovated, so ask for that because theyre really nice. Bonvoy points work here. And lots of shuttle service to airport and limited local areas with professional staff making sure youre on time. Cons: No real room service, so if you get sick or have a craving, order from instacart instead. Noisy due to being close to the airport, but if you travel with a noise canceling device or earplugs, youll be fine.

Date: 10 months ago

Review №123

Rating: 3

Creepy and outdated. The connivence of the hotel was the reason we booked it, thankfully it was only one night because there was just so many bizarre and creepy details that made this hotel hard to sleep in. Our room smelled super weird, almost musty, but it was hard to describe. The carpet in the hallway is literally the same pattern as the one in The Shining, just a different color palette. I could tell that the furniture and decor in the room hadn t been updated in the last 20 years. The mirror was melting off of the light fixture it was combined into, the bathtub was creaky and the wallpaper was peeling off, too. The weird finish on the doors was unsettling as well. It was clearly decorated in a different time before I was sentient, maybe thats why the room smelled so off. Definitely an unforgettable experience, not in a good way. At least my friend was able to use the shuttle to catch her flight, the shuttle system is great! I would just advise others to look into other options for hotels nearby if they re looking to sleep somewhere comfortable. If we had to stay there more than one night, we probably would have changed our reservation. Photos to show the flooring in the hotel vs the hotel in The Shining

Date: 10 months ago

Review №124

Rating: 4

Bed seemed firmer than desirable or expected. Everything except analog phone worked. Shower drained fast (while in use.) Hot water came very quickly. TV hard to plug in HDMI cable for use with laptop. Couldnt figure out how to turn on subtitles on tv.

Date: 10 months ago

Review №125

Rating: 5

Great location to our home office. Very nice accommodations with a full restaurant and bar. Rooms: Nice remodeled rooms

Date: 10 months ago

Review №126

Rating: 5

Great for business trips. 10 minutes from the airport with the shuttle

Date: 10 months ago

Review №127

Rating: 5

Conveniently located hotel just a few minutes from DFW Airport entrance. Beautiful rooms, friendly service, and great value - priced lower than other nearby Marriott properties.

Date: 10 months ago

Review №128

Rating: 5

Date: 11 months ago

Review №129

Rating: 5

Date: 11 months ago

Review №130

Rating: 5

Very good

Date: 11 months ago

Review №131

Rating: 4

Date: 11 months ago

Review №132

Rating: 3

I have stayed at this hotel for several years for an event. However, now that management has changed it is not the same. The staff is not as kind as they were in the past. Very disappointing.

Date: 11 months ago

Review №133

Rating: 4

Date: 11 months ago

Review №134

Rating: 5

Great hotel, great service and the perfect place to have an event or reunion! Ask for Teri Kinsey, Group Sales Manager!!!

Date: 11 months ago

Review №135

Rating: 5

Food was exceptional Staff and servers were friendly and attentive Harrietta in the 12th floor club room was a delight each morning. Rooms : 5/5

Date: 11 months ago

Review №136

Rating: 5

Well

Date: 11 months ago

Review №137

Rating: 5

I loved this place! From the food to the cleaning staff, everyone was helpful and friendly Planes fly by too!

Date: 11 months ago

Review №138

Rating: 5

My wife and I overnighted between landing as DFW at 10PM and flying out the next morning at 7AM. We rode the free airport shut both ways, which was one of the reasons I booked with this hotel. Hotel was clean, comfortable, and great front desk service. Shuttle was easy and quick. Rooms: Clean and comfortable Noteworthy details: Airport shuttle was quick and easy.

Date: 11 months ago

Review №139

Rating: 4

Date: 11 months ago

Review №140

Rating: 5

Yes - the room carpet & furniture may be a bit dated, but the technology, water pressure and bathroom was impeccable! Hildi at the desk is a true gem and her bosses dont know how lucky they are to have her - she was amazing thru my check-in process and I witnessed her handling a completely unreasonable Karen type issue in the morning with nothing less than professionalisn, courtesy and a genuine attempt to meet the womens demands. If Hildi isnt the Customer Service Manager - she should be!!! I did not visit the bar & restaurant

Date: 11 months ago

Review №141

Rating: 3

Very tight rooms. Buffet breakfast was priced well at $20 but the french toast was cold, had a frozen taste, bacon was tough, croissant was hard. Best bet is to get a made to order omelet but I dont like eggs! Had to try all the floors for ice machine only to find out the one on floor 7 only works.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 4

Overall, a very pleasant stay with great comfort and amenities. Front desk very friendly and helpful. I arrived four hours early and they were able to get me checked in early. My stay came with club access, free breakfast buffet, and a $25 credit for food at their onsite restaurant Whiskey Tango. The room itself was standard but the bed and pillows were so comfortable, I slept like a baby from 930pm-730am! Wow! What I liked the most about the room was the large showerhead and robe. Before going to bed, I treated myself to a warm bath and comfortable robe lay down while watching a movie. Their TV includes streaming options that you can log into if you have a subscription, but thats not really needed as there is local TV and Showtime to watch. I got a nice afternoon workout in the fitness center. It was such a great amenity! Treadmills, stationary bikes, ellipticals for cardio, a few select weight machines, pulley system, free weights, yoga mats, and foam rollers! It took me about five minutes to decide what workout I wanted to do with all of those options! After my workout, I took a dip in the pool. Its a little on the small side but considering this is a hotel aimed at business persons and conventions, I doubt they needed to go much bigger. The pool was clean with clear water, and towels accessible right before you walk in. So why the four stars? I wish I could give them four and a half because my last point is only a small fraction of my experience. The buffet breakfast, while plentiful in options was cold. I had eggs, bacon, potatoes, biscuits and gravy, pineapple juice, cereal, and an apple. The eggs and potatoes, I took one bite of and couldnt finish. They were cold and hard. Bacon was good, and so was the biscuits and gravy but both were cold. I was able to get through those before settling on cereal and an apple. Overall, would I go back? Yes. Would I try the breakfast again? Maybe if I get up at 6am for when its fresh. Do I recommend anyone to stay here? Absolutely.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 4

Date: a year ago

Review №146

Rating: 4

Date: a year ago

Review №147

Rating: 5

Great place either for work and stay close to the airport Food and drinks: The whisky tango restaurant and bar is excellent Rooms : 5/5 |

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Effortless great experience

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 3

Checkin was quick, not super friendly. The hotel is dated, plug-ins fall out of the sockets, shower is made for someone under 5 11 (I m 6 3), stepped on a cockroach in the restaurant when I went down for dinner. The food was extremely meh. The location is great but there were flights right outside my window (literally right there). The gym was fantastic, which is why I chose the hotel. Checkout was friendly enough. The shuttle was a really issue, absolutely jammed, obviously the terminals are difficult to get to; however, I wish I would have taxi d as I was unnecessarily rushed for my flight. Oh, and the driver asked for a tip after it took 30+ minutes to get to my terminal. I ve received four of the same email (dinner receipt) and have yet to receive my hotel receipt as requested

Date: a year ago

Review №153

Rating: 4

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 1

Stayed the weekend the room was nice and clean Real nice rooms not gunna lie but as soon as we go in our room it was hot so I called front desk because I wanted another room but they have an ac thecnician working on ac doin his thing but it seems there ac cannot keep up with Texas heat I ask if that s how all the rooms were the answer was yess we didntn wanna be in that room so they switched us to another room on level 3 and it was a little better of the first one but I felt like that lady didn t want to switch us rooms

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 1

Front desk # never answered

Date: a year ago

Review №160

Rating: 5

Comfortable quiet stay and the absolute best complimentary breakfast of any hotel Ive yet to stay at.

Date: a year ago

Review №161

Rating: 5

Great hotel, staff is awesome, especially Carly - front office manager, she took care of me during my stay! Breakfast is great here! Thank you so much!

Date: a year ago

Review №162

Rating: 5

Was there for a meeting

Date: a year ago

Review №163

Rating: 1

i went with my family to have a nice time and i end up with an unpleasant experience, the ones in the lobby were very rude, i will definitely not come back here.

Date: a year ago

Review №164

Rating: 1

Stayed here two nights for a boyfriends dance competition; the room was a room and the location was decent, I left my brown work boots and my necklace in the room and either a member of their staff threw these out or they kept them! Neither ended up in the lost-and-found and I drove there for my stay, so there is no chance that I lost them in transit. Ive already discussed this with their front desk so at this point I have no other options.

Date: a year ago

Review №165

Rating: 4

Long wait time

Date: a year ago

Review №166

Rating: 4

Arrived at DFW. Called the number for the complimentary shuttle service which picked us up within 30 min. Was pleasantly greeted at the front desk at check in. Hotel is comfortable. Club lounge seems to be in a temporary room, but had everything we needed. Rooms are clean. All staff members we interacted with were professional and polite. Very convenient to the airport. I would stay here again for sure. Rooms: Clean and comfortable

Date: a year ago

Review №167

Rating: 4

Date: a year ago

Review №168

Rating: 5

First stay at the Sheraton DFW for a 3 day business trip. Rooms are ok and a bit dated. However staff at the hotel was helpful, especially Harriet from the Club Lounge who provided outstanding service for food, snacks and beverages. Overall the hotel is close to DFW and has okay rooms for 1 - 2 people. The hotel needs a bit of updating on the exterior as well Rooms: Rooms are normal size with the right amount of functional furniture.

Date: a year ago

Review №169

Rating: 1

Date: a year ago

Review №170

Rating: 5

After getting a VERY friendly pat down from a TSA agent at 4:30 am followed by being tested for explosives, we made our flight. When we arrived in Dallas, the rental car company happily took my credit card, sold me up on some products, then told me the car I had reserved was not available and I could wait around until one was turned in or pay for an upgrade. I declined and they told me it would be difficult to give my deposit back. Luckily they were wrong and I was able to cancel my reservation and be stranded on my stubborn principals alone. It was brought to my attention that the Sheraton had a shuttle and at this point I would have done about anything to leave the airport, so I called them. As quickly and pleasantly as possible they were there loading our luggage and us into the van. When we arrived, the lobby was clean and a welcoming face greeted us and attempted to check us in, just to discover we had no reservation. It turned out we shuttled to the wrong Sheraton. I laughed and explained what a day we had already had and it was only 9am. They gave me all of the information I needed to get to our booked location and they were ready to get us into a room at this location if we had any problems. They also gave my teens and I a beautiful complimentary breakfast while we put our plans back together and got on track. Thank you Hilda and I m so sorry I didn t catch your associates name. They really went above and beyond and we were so grateful for their unexpected generosity. I hope your managers see this. You are outstanding humans and represented your company so well.

Date: a year ago

Review №171

Rating: 3

Attractiveness of this hotel is proximity to DFW airport. That said, it took an hour from the time I called for the shuttle to arrive at the hotel. Front desk check-in staff ~5pm Jun 14 23 were not great, and later evening desk staff the next night even worse. The 5am shuttle on Jun 16 was full and when we arrived at the first airport stop the cargo doors wouldnt open. Stuck. Despite being three terminals away from my gate, I got off (since I only had a backpack) and used the inter-terminal train. Hope your other guests didnt miss their flights.

Date: a year ago

Review №172

Rating: 3

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 1

This is what you will find on all of the bedding here. I can t work here anymore because they really want us to keep making the beds with this instead of buying the hotel new bedding. It s inhumane. The management is trash and the employees are decent to work with but the cleanliness is alarming! The toilets are all loose even on the main floor (public restroom) and the furniture in the lobby is literally old as dirt.

Date: a year ago

Review №175

Rating: 4

Good hotel - Super amazing (King) bed. Tub had some drainage issues but DID drain. Bar personnel are very cool, and the menu (did not eat) looked very good, and listening to other patrons, seem d to be in good quality and portion. Even as status, did not get the extended checkout, but this could have been based on the availability. Checkin staff were fine and courteous. Would stay here again - business only though.

Date: a year ago

Review №176

Rating: 5

The best all ways. I like this place very much. Clean and comfortable room. The staff are helpful and friendly

Date: a year ago

Review №177

Rating: 1

Conveniently close to DFW airport.

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 3

Hotel felt old. Only working ice machine on 7th floor. Breakfast staff friendly. Room felt musty and old. Dngy feel. Rooms: Clean but old, could use a massive update. Not worth what they charge.

Date: a year ago

Review №180

Rating: 5

1st time staying at this hotel and so far been very impressed. Rooms are spacious, bed was very comfortable and AC was Awesome! The restaurant was open late and food was spectacular.

Date: a year ago

Review №181

Rating: 1

This was my most disappointing experience with a hotel in my 50 years!! I arrived after 2 days of travel as a Marriott points Member as was told they did not have a room unless I had a reservation! There were rooms! They just did not want me to have one! Left and went to a Hilton! My husband and I will never stay at a Marriott again

Date: a year ago

Review №182

Rating: 4

Date: a year ago

Review №183

Rating: 4

Quiet and spacious

Date: a year ago

Review №184

Rating: 4

Date: a year ago

Review №185

Rating: 4

This hotel could benefit from some updating. Central location and easy to travel to most DFW cities.

Date: a year ago

Review №186

Rating: 2

Really disappointing, one day the room was not cleaned. There is no laundry service, at reception they report that there is a self-service laundry. I go to this pseudo-laundry, it consisted of 1 small and shabby washing machine and 1 dryer, placed in a tiny closet, without even detergents (whoever stays a few nights in the airport area for work should have detergent with them??), you practically have to use a washing machine common to hundreds of other people without anyone bothering to sanitize it??? Good breakfast but limited variety of foods

Date: a year ago

Review №187

Rating: 5

Wonderful service, fabulous cocktails, great rooms, terrific shuttle service, superb friendly!

Date: a year ago

Review №188

Rating: 1

Front desk was very cold and detached. Room is small, dirty carpet, the power plugs next to the bed is not working, the power plugs on the wall is too loose and your plug just fall off from it. Overall very unpleasant experience.

Date: a year ago

Review №189

Rating: 5

Restaurant and lounge are great. Loren the bartender/server is very friendly and attentive despite having to cater to a large crowd...seemed to be a large company social gathering occurring in the evening. She divided her time well supporting the social gathering as well as the standard patrons at the lounge area. Room was spacious and cozy. I requested to change rooms, only because original room was in a high traffic area. The nice lady at the front desk eagerly and graciously accommodated my request.

Date: a year ago

Review №190

Rating: 5

Great restaurant inside

Date: a year ago

Review №191

Rating: 5

After a bit of confusion during check-in, the manager helped us out with a smile. She was kind & understanding & after 24 hours of air travel, I appreciated her help. Rooms: Very clean room with plenty of towels.

Date: a year ago

Review №192

Rating: 5

Excellent rooms and buildings super clean, only complaint is that elevators was not working for a long time and no one decides to put signs of direct people, so everyone was on their own to find a way up or down.

Date: a year ago

Review №193

Rating: 4

Great airport hotel. Late night, 24hr shuttle available. Free parking Nicely updated Rooms

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 3

The room was fine but we had no hot water for showers. It was barely considered warm. And the hotel clerk that checked us out only offered her apologies for that inconvenience.

Date: a year ago

Review №197

Rating: 4

Solid, reasonable hotel experience. Clean, well appointed rooms. Bar and restaurant on site. Affordable and right off the freeway close to the airport.

Date: a year ago

Review №198

Rating: 3

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 1

My room had BEDBUGS. Ive called numerous times to report it, but I can never get anyone on the phone. The rooms are dingy and old and apparently gross. The staff was nice and very helpful, but it cant overcome the condition of the hotel. I also left a pair of shoes in my room and two messages have been left with lost and found and Ive not received a call back. Id never stay here again.

Date: a year ago