Embassy Suites by Hilton Dallas DFW Airport South

Review №1

Rating: 1

Let me say start by stating I m a frequent Hilton guest and wanted to like this hotel. My expectations were high walking through the lobby. The positive: They had great breakfast and exceptional service. Amazing service staff! They deserve 5 stars. The negative: AC did not work my entire stay. The thermostat read 65 upon entry but cool air didn t circulate through the room at all. I barely because there lack of air flow in the room. Also, it didn t help that the pillows were about 20 yrs old. If they fix the AC and upgrade their pillows, easy 4 stars for those location. Some of my work group of 15+ thought the same. Rooms: Thermostat reads 65 but AC doesn t work. Same issue observed across multiple rooms. Food and drinks: Very solid food selection, good quality and convenient. 4 stars here.

Date: 2 days ago

Review №2

Rating: 1

WARNING!! - Life Safety Issues!! MOLD EVERYWHERE! You can smell the moisture the minute you walk into the lobby. But the rooms- OMGsh. We weren t in the room 15 minutes and my eyes started burning and watering. My husband got sick immediately. I called the front desk and the maintenance guy they sent up said the grey mold growing up in the carpet was a water stain on dark chocolate colored carpet. Front desk did NOTHING. Called the corporate desk and found a room elsewhere. Hotel management is aware of the water issues. Room 629 is a death trap. If you have asthma, copd, allergies - DO NOT WALK IN THE FRONT DOOR. I ve spoken to the front desk, hotel management, and Hilton corporate, but they don t seem to care THIS IS A LIFE SAFETY ISSUE. Beware Rooms: Beware! Safety: Not safe for anyone that actually breathes air Noteworthy details: Lobby smells of moisture. Room 629 is inhabitable

Date: 3 days ago

Review №3

Rating: 5

Loving my stay here so far. The embassy experience is always top notch.

Date: 4 days ago

Review №4

Rating: 5

Staff was great

Date: 6 days ago

Review №5

Rating: 1

Let me start by saying that this is one of the worst hotels to stay at and for the price per night, $200.00 plus, is not worth at all. Rooms were dirty to start, initial room smelled like cigarettes and the shower kept on running and handyman had to work on it, therefore they moved us to a different room. The 2nd room was also dirty with the floor being sticky and the shower also looked like it was being held on by glue and tape. Obviously they dont clean well because there were some nipple covers from previous guest. We let front desk know the A/C wasnt cooling down the room and we were told to close vent going to sitting area in order for bedroom area to cool down. We had to go buy our own fan. The towels were extremely rough. There was almost a fight that occurred outside because people thought they could have a party on the parking lot. That went on till very late hours. Overall very dirty and not worth a cent to stay there.

Date: a week ago

Review №6

Rating: 1

Date: a week ago

Review №7

Rating: 5

Date: a week ago

Review №8

Rating: 2

I wanted to like it. I m rarely disappointed with a Hilton hotel - especially an Embassy Suites, but this time it just didn t deliver. It was 100% on me to not realize it s a Cowboys home game weekend and I am all for having fun, but I m a guest too, right? And this time it was just my child and myself. PEOPLE NOT STAYING HERE DUMPING KIDS OFF AT THE POOL TO GO DRINK. I am fairly confident the max capacity was well over max capacity. HOTEL GUESTS HAVE TO PAY FOR PARKING YET I COULD NOT FIND A SPOT AFTER DRIVING THE LOT FOR 20 MINUTES LAST NIGHT AT 10:30 PM BECAUSE NON-HOTEL GUESTS ARE PARKING FOR FREE AND ALSO ILLEGALLY PARKING IN HANDICAP SPACES. BACK DOOR OF THW HOTEL WAS NOT LOCKED. I WALKED RIGHT BACK INTO THE BUILDING THROUGH THE BACK DOOR AFTER MIDNIGHT (IMPOSSIBLE TO SLEEP WITH 200 DRUNK PEOPLE IN RHE ATRIUM YELLING) AFTER RUNNING TO MY VEHICLE PARKED WHAT FELT LIKE MILES AWAY TO GRAB MY PHONE CHARGER, SO ANYONE & EVERYONE GO WALK ON IN SO CLEARLY HOTEL GUEST SAFETY WAS NOT A PRIORITY. RANDOM PEOPLE WHO WERE NOT STAYING AT THE HOTEL WERE WALKING UP AND DOWN THE HALLWAYS ON EVERY FLOOR IN THE MIDDLE OF THE NIGHT TAKING PICTURES OF PEOPLE S WINDOWS BECAUSE OF THERE TEAM JERSEYS HANGING UP, AGAIN A GROSS LACK OF HOTEL GUEST SAFETY. THE ADULT FOOTBALL PROM PARTY IN THE BANQUET ROOM ROOMS LOOKED FUN, BUT YOU COULD NOT STEP OFF THE ELEVATOR WITHOUT BEING SLAPPED IN THE FACE WITH THE PUNGENT SMELL OF WEED, WHICH I M SURE IS STILL PRETTY ILLEGAL IN TEXAS NOT TO MENTION SMOKING IN THE HOTEL AS A WHOLE. THEY CHARGED DOUBLE THE FEE BECAUSE IT S A GAME DAY WEEKEND FOR A SUBSTANDARD ROOM WHERE THE VINYL ON THE HEADBOARD IS PEELING OFF AND THE CURTAINS DON T EVEN MATCH ON TOP OF ALL THE OTHER THINGS. I did call guest services but apparently they cannot do anything until 24 hours after your stay. Rooms: Substandard for the brand. Safety: Does not seem like a priority.

Date: a week ago

Review №9

Rating: 1

Date: 2 weeks ago

Review №10

Rating: 5

I cant say enough good things about my experience here. The staff was excellent and the rooms were clean and comfortable. I was contacted several times by text to welcome me, ask if I needed anything, and thank me for my stay! It made my stay even better! Breakfast was excellent! Highly recommend. Walkability: I walk all 10 floors to get my steps in. Did the circumference of each floor and took the steps up. Good exercise.

Date: 2 weeks ago

Review №11

Rating: 2

Beware! This hotel may have wonderful staff who are friendly, attentive, and care about your well being, and the lobby/dining space looks nice and clean, but this hotel is in MAJOR need of renovation and its quite obvious that management does not care about the quality of the rooms. My first room had the sliding door (which is supposed to be sealed shut) ajar, and it wasnt able to be closed properly. They moved me to another room, and that rooms carpet was falling apart, leading to tiny bits of metal pricking your feet if you stepped on it wrong. The bathroom was also not cared for, with mold and mildew on the ceiling, a door that was falling apart, and a metal pipe leaking a mystery liquid in to the shower. While Ive promised to be provided points for the problems their hotel caused, those have yet to show up, even after it being 4 days since I checked out. Oh, and $15 dollars/night for a poorly lit, unsecured lot? Ridiculous. Go stay at another Embassy Suites if you like this brand. Rooms: Old, outdated, and not cared for. Mold on the bathroom ceiling, pipes leaking mysterious liquid from the ceiling into the shower, cracks on the tile, carpet falling apart, TV and appliances from the early 2000s. Walkability: Dont bother, theres not much around - unless youre planning to walk across the street to the Whataburger

Date: 2 weeks ago

Review №12

Rating: 3

This hotel is old and it looks like it. It really needs an upgrade. The speakers outside are busted, so it sounds like someone passing gas when it blares techno music. The rooms were okay. No issues. The rooms are cheap, so I stay here when I am on a budget.

Date: 2 weeks ago

Review №13

Rating: 2

I stay at hotels every week for business, and while I dont always write reviews, I feel compelled to share my experience when a property either stands out or falls far short of expectations. Unfortunately, this Embassy Suites falls into the latter category, and I can confidently say I won t be returning. From the moment I arrived, it was clear that this location is in need of serious attention. The outside of the hotel looks like it should be nice, but once in the elevator going to the room I began to question the stay. The towels in the bathroom were threadbare, and to make matters worse, one of them had mascara on it as if it had been used and then just hung back up. The room had a musty smell that lingered throughout my stay, making it feel far from fresh or inviting. Housekeeping left much to be desired the room didn t feel clean, and the furniture was dated and worn. I began to have allergy symptoms when I walked into my room that didn t let up until I left the property. The gym was another disappointment. The equipment was old, some of it broken, and the space was dirty. For a Hilton brand, this is unacceptable. I rely on hotel gyms during my stays, and the condition of this one was well below par. On the positive side, the breakfast was decent, but even that fell short of what I ve come to expect from an Embassy Suites. The variety and quality were underwhelming compared to other locations. For the price and the Hilton name, I expected much more. I would not recommend this property until significant improvements are made, and I won t be returning.

Date: 2 weeks ago

Review №14

Rating: 5

Lobby looks beautiful but rooms is very outdated and NEED A MEGA DEEP CLEAN. The only thing i like the most is the location and the customer service that they provide it was excellent . I don t mind paying expensive as long our stay is comfortable, even though our room is warm but overall everything is okay. Thank you elena for taking care of us to make sure we got our room clean and fresh towels everyday. Your service is amazing. Shes such a helpful employee unlike the other front desk agent are so rude yet we will definitely coming back.

Date: 2 weeks ago

Review №15

Rating: 4

Date: 3 weeks ago

Review №16

Rating: 1

Dirty, shabby rooms. Way overpriced. I reserved the room at $193 including taxes and at the front desk they charged me $242. Customer service was so terrible. They gave me a key that didn t work - three times. On the fourth time of not being able to get into my room, I asked to speak with a manager. when I finally was able to get into my room, housekeeping staff entered my room with no announcement while I was half naked. I also waited over 40 minutes for the shuttle to pick me up at the airport. They never came even after I called. So I had to take an Uber to the hotel. I will never stay here again. And I do not recommend.

Date: 3 weeks ago

Review №17

Rating: 1

Date: 3 weeks ago

Review №18

Rating: 5

Date: 3 weeks ago

Review №19

Rating: 5

On site, room door stuck, had to muscle it open and shut. Prepping for the conference was difficult at best. Rooms: Great view of the power grid. Door was hard to open and close on 918. Food and drinks: No snacks for diamond members without begging.

Date: 3 weeks ago

Review №20

Rating: 5

I stayed at this hotel for 2 nights last month. The location is great, close to the airport, has a nice shuttle. I am very pleased with my experience at this hotel. My only complaint was how loud the planes were, but you cant really control that being this close to a busy airport. Everyone I met was very nice here. Food and drinks: They have a very good included breakfast.

Date: 3 weeks ago

Review №21

Rating: 5

The usual and as expected Embassy experience. I love their hotel layout and the free happy hour. Rooms are also roomy with two separate areas (living room and bedroom) and a bathroom. Rooms: Rooms are roomy with two separate areas (living room and bedroom) and a bathroom.

Date: 3 weeks ago

Review №22

Rating: 5

No complaints

Date: 3 weeks ago

Review №23

Rating: 4

Room was clean. Breakfast very good.

Date: a month ago

Review №24

Rating: 5

Date: a month ago

Review №25

Rating: 1

I will never stay here again. There was a leak in my restroom. The room had old furniture in it and old carpet. It should have been a lot cheaper than what it was!! I was very unhappy -usually when I stay at a Hilton property, I enjoy it, but this time I did not.

Date: a month ago

Review №26

Rating: 4

Very good complimentary breakfast!! Very nice lobby, pool looked very clean, got two complimentary drinks I could see all the workers in the morning pull all the dirty sheets downstairs so id assume the put new ones on daily but the room stayed hot, the TV has very basic cable (like 50 channels but like 20 didnt even work) I tried to open the balcony door and it almost fell off im not kidding, came off the track I had a hard time fixing it. Its an older hotel though! I loved the way it was built and how you can look down onto the lobby and my kids really enjoyed going in the elevator being able to see out as we go up!

Date: a month ago

Review №27

Rating: 1

The pool and service are great; however, the room, on the other hand. Humid af, ac doesnt work, tried to open the door to look at the view, got stuck halfway, and couldnt open or close anymore. Room phone doesnt work either. The one in the kitchenette area worked, but no one would pick up. The bed headboard was peeling off. The bathroom roof was leaking through a hole on the roof like shown in the pictures. For 200 dollars, nor worth it at all. #verydisappointed

Date: a month ago

Review №28

Rating: 4

Date: a month ago

Review №29

Rating: 5

Rooms: Excelente espaço Rooms

Date: a month ago

Review №30

Rating: 1

We got two rooms and I can tell you it wasnt worth 204.84$ & 175.49$. Especially considering in one of the rooms the AC didnt work & the smell was horrible so we had to request another room, which they did provide without hesitation. The A/C did not work very well in our room causing it to be swampy and warm. There was mold growing on a lotion bottle, mold growing by the sink in the living area, and along the baseboards. The shower has a finishing piece that had fallen off making a gaping hole around the shower head. We went with our adult children, so we had three rooms between us all & they all had similar issues. The towels were horrible quality. This wasnt the worst hotel we have stayed in but, definitely isnt up to the normal standard of Emabssay suites that we are used to. They also make you pay to park in their parking lot. The staff was professional but not really friendly, except the guy serving the complementary drinks, he was on point. Their internet kept going down making it take longer than normal to check in. Also it looked like they had replaced the phone in the room & instead of running properly into the wall through the plastic piece, they just set the connection in the wall & only partially screwed in the plastic piece. The only food we had there was the continental breakfast which was good. We will stay at other Embassy s suites but not this one until they do a lot of renovation & fix their issues.

Date: a month ago

Review №31

Rating: 1

Staff was great, breakfast was okay. AC did not work at all in the first room i was assigned, and the second room barely made a difference. Explanation from staff was this was a known issue as it is an older hotel and A/C does not work properly in the rooms. They offered fans to help with the A/C issue, which made no difference. Pool was out of service as we arrived as well. Gorgeous hotel from the outside, horrible conditions inside the rooms as A/C was horrible. Lobby had better A/C than anything else in this hotel.

Date: a month ago

Review №32

Rating: 5

Great value for the cost!!! Clean comfortable rooms with a fantastic breakfast and free airport shuttle. We have paid a lot more for a lot less! Highly recommend! Restaurant on site was god too!

Date: a month ago

Review №33

Rating: 1

BED BUGS!!!!! DO NOT STAY HERE! HAD TO HAVE MY ENTIRE HOME TREATED OUT OF MY OWN POCKET BECAUSE I HAVE YET TO HEAR BACK FROM CORPORATE OR THIS HOTEL DIRECTLY TO ADDRESS THIS MATTER!! A CHILD WAS INVOLVED IN THIS MATTER AND THEY DO NOT CARE TO TAKE THIS MATTER SERIOUSLY BY FOLLOWING UP WITH ME. I have been trying to address this issue with this hotel by calling corporate since the manager wasnt able to discuss this matter with me. I have yet to hear back from them. I hope they hear me on this review as well as other customers.

Date: a month ago

Review №34

Rating: 4

Rooms are a little loud due to proximity to the DFW airport. But the breakfast and HH are good as most embassy suites!

Date: a month ago

Review №35

Rating: 1

The staff at this hotel was incredibly rude. When my company booked the hotel, I assumed they would automatically send the credit card authorization form since its necessary to charge the card. Instead, they insisted that I provide them with an email address to send the form, even though the booking email was already included in the reservation details. To make matters worse, they took over an hour to send the form, despite having three front desk staff on duty. I was left waiting for my room for more than an hour. When I asked to use the restroom during this time, they told me I wasnt allowed to. The staff was rude to all the guests who approached them for help. I dont recommend staying here; its no wonder the hotel industry is losing ground to Airbnb.

Date: a month ago

Review №36

Rating: 3

The service at the hotel was top notch but it s and older and dated property. I received several text messages from the staff before and during my visit which was a nice touch. The furniture and rooms are dated and showing their age and are probably in need of a refresh/renovation. The staff at the front desk was exemplary and the staff at the bar and restaurant area were equally outstanding. Breakfast and the manager s happy hour were fantastic. I did see ants and roaches in the pool area and alerted the front desk (who made a note to bring in exterminators). The AC was cold (always nice when it s 105 outside) and the temperature controls were adjustable. Despite the close proximity to the highway it was really pretty quiet. All in all a great property, close to the airport that just needs a bit of a facelift and some pest control.

Date: a month ago

Review №37

Rating: 2

Unfortunately, we wish we had a different experience here. The exterior of the hotel looks very nice. The lobby and downstairs atrium is very cool. There is a nice waterfall. My kids stated that breakfast was good. This is where the positive experience stops. Had to stop at the front desk because I received a text that I needed to register my vehicle with them. We received our room keys filled out a document with our vehicle information. We walked into our room and it was a balmy 80 degrees. We bumped the AC down and left the hotel shortly after 3. We arrived back at the hotel around 11. Our room was a balmy 79 degrees. AC didnt work. Went downstairs and informed the front desk. Our concern was met with an audible huff, then the young lady offered a fan. We stated no, the AC isnt working at all. We need another room if possible. After saying she couldnt do anything until she logged into the system, she gave us a different room which we appreciated her doing and thanked her. The new room was cooler, however, the AC definitely had issues in that room. Seeing that it was already midnight and being exhausted, we stayed in the room. Slept awful due to the temp in the room. Then, found out we were charged $15 to park in an unsecured parking lot. We were totally unaware that we would be charged for parking. I stated that it seemed like gouging since our room rate was fairly expensive. A hotel rep said you signed for parking, so sorry, its not gouging. I reminded them that the parking fee was for an unsecured, non-patrolled parking lot and not even a parking garage or gated parking. I would recommend just looking for a different hotel if you are staying in the area.

Date: a month ago

Review №38

Rating: 5

Once you enter the lobby looks nice but when we entered our rooms were kinda disappointed looks old and smells mildew. Yet doesnt bothered us because the service was excellent i still recommend this hotel. Shuttle driver chris and Front desk agent elana such a helpful workers especially elana shes a savior. She responds quick to my msg and thank you for a good restaurant recommendation as well. Nearby activities: Airport

Date: a month ago

Review №39

Rating: 3

Rooms are outdated and dirty, the ac was off in our room and it s August in Texas. I expected better for the price. $200+ the room didn t even have towels we had to go down and ask. No coffee in the room either. The front desk staff was nice and the breakfast was good. The rooms just need some major updating for the price.

Date: a month ago

Review №40

Rating: 5

Date: a month ago

Review №41

Rating: 1

This is not Embassy Suites/Hilton standards. Horrible experience for my granddaughters birthday. The room was outdated, hot and stinky. We had 3 bath towels left for 4 people and no washcloths! Front desk would not answer the phones after numerous calls from the room phone and my phone. I finally went down there. There was something on the floor that we later found out was poop. Which explained the smell. We picked it up initially and threw it in the sink. When water hit it, it was obvious that it was feces! The pool had a broken light floating in it so we couldn t swim which is the main reason I booked this property. The pool room smelled of sewage. It was horrible, especially for the price I paid. My granddaughter still enjoyed her birthday but only because I chose not to make a scene and diverted their attention from the problems. Horrible.

Date: a month ago

Review №42

Rating: 5

The staff were awesome, they made us feel very welcome. The rooms were awesome as always . The breakfast is so good, love the atmosphere in this place . Thanks again

Date: a month ago

Review №43

Rating: 4

Comfottable great breakfast. Clean but very dated

Date: a month ago

Review №44

Rating: 4

Rooms need updating but the community areas are well decorated, breakfast is really good, the open elevators and floor plan is nice, and its a good location. Good hotel especially for the price.

Date: a month ago

Review №45

Rating: 4

Beautiful hotel, very clean, older and needs updating, but Beautiful, just the same. Staff was great, very friendly and very accommodating. Had lunch there, the food was great and not overpriced, waiter, he was excellent. Loved the free breakfast, food was great. The lady who was our shuttle bus driver was so nice. We were at the wrong place for pickup, she called us and told us where we needed to be and wasnt annoyed with us. We do not travel, and didnt know what gate to go to at the airport when we left, but she knew, and she helped us with our bags, all with a smile.

Date: a month ago

Review №46

Rating: 3

The location is close to the airport. It does have a shuttle service. The drivers tone is very rudeeeeee. Early check-in doesnt even exist- and if you ask about an approximate time. They have no idea, come back after 3pm & spoken in a very rude manner. As if youre a bother for asking questions. The market in the front is extremely over priced $7 for a regular water bottle. The A/C in the room does not circulate very well. The pillows are so flat and clumpy, worst pillows Ive ever slept on. The food was good and the wait staff was friendly. When shuttling to the airport, shuttle goes to the airport every hour on the hour. If you need to go in between youre an inconveniece even if the driver is standing at the front desk waiting for the next group.

Date: a month ago

Review №47

Rating: 1

Long time Embassy Suite patron here. This is an older hotel, but doesn t give explanation for decades old dirty towels, horrible WIFI (cell service is faster), dirty irons (tried two before I got one I could use on my dress shirt) and AC units that need to be serviced/refreshed. Called front desk to ask for help, 10min wait calling from room, but the outside line was picked up quicker. This shows they care about external potential guests than the ones calling from their rooms. But dang it if it isn t close to the airport. But I won t come back for a fourth time thinking it will be better.

Date: a month ago

Review №48

Rating: 1

This place is such a dump. My first room the AC barely worked and smelled like cigarettes. Moved to another room and toilet was clogged with a musty odor. Don t even want to guess what is on the curtains. Told my company to take this hotel off the list.

Date: 2 months ago

Review №49

Rating: 1

Wouldn t stay here again, it was a upsetting experience. The shuttle driver was abrupt and unkind, as well as dangerous in how he handled the bus - careening around corners, cutting people off, getting angry at other drivers. (By the way, be aware that the shuttle runs only on the hour, so you may be waiting a while for it.) The front desk staff was also rude. At first look the hotel is quite attractive, however once you venture past the foyer its good image really starts to diminish. The first room we were assigned smelled strongly of smoke, so we requested another room, which smelled better, but the furniture was misplaced and haphazard, drawers and even the mini-fridge were open, carpet was peeling up, drywall was crumbling on the walls. The bathroom was tiny and had an unpleasant smell and the towels were carelessly tossed on the rack. The mattress was lumpy and had no support. Traffic noise was very loud (we were on the 6th floor) and the room was hot all night although the air conditioner was running full blast. Overall the whole place has an unsavory feel. We had been looking forward to a respite from traveling but we were sorely disappointed. I wonder how many poor reviews they will need before they take their guests concerns seriously, which they obviously have not despite their claims in responses to said reviews. Rooms: The first room we were assigned smelled strongly of smoke, so we requested another room, which smelled better, but the furniture was misplaced and haphazard, drawers and even the mini-fridge were open, carpet was peeling up, drywall was crumbling on the walls. The mattress was lumpy and had no support. The bathroom was tiny and had an unpleasant smell and the towels were carelessly tossed on the rack. Traffic noise was very loud (we were on the 6th floor) and the room was hot all night although the air conditioner was running full blast. Noteworthy details: Overall the whole place has an unsavory feel.

Date: 2 months ago

Review №50

Rating: 1

Stayed her for two days before I closed in my house in Dallas. Arrived early and since I flew with my two babies, I was asking if it was possible for early check in. I was able too but was given a room that was beat down the carpet seams near the kitchenette area, was showing the ground underneath and had little sharp points that were not visible but can feel with bare feet. My kids had to wear shoes unless in bed. The bathroom door was broken, tough to close, the room was humid and hot. complained and they gave me .. a fan.. bathroom shower had visible mold and around the tub spout was a gaping whole. TVs are super outdated and cannot eat much. Staff at front desk - women were rude, the men were kind. Got hung up on multiple times. Really shocked by this embassy to be honest. I ve stayed at over 10 different locations around the states, including some that are older hotels and not of them were like this one. Please update this hotel. Not worth the price.

Date: 2 months ago

Review №51

Rating: 5

Date: 2 months ago

Review №52

Rating: 1

I recently had an unfortunate experience at Embassy Suites DFW South that left me thoroughly dissatisfied. I stayed for just one night during an airport layover, but even that brief stay was filled with issues. First, the room AC did not work properly. Despite calling maintenance, the room never cooled down, making for an uncomfortable night. This was just the beginning of the problems. When we woke up, we discovered unauthorized charges on our room from the restaurant. We hadnt dined there, so this was both confusing and frustrating. Getting these charges removed was a hassle and took up more of our time and energy than it should have. Considering its an airport hotel, I expected convenient shuttle service. However, they only run the shuttle to the airport on the hour. If you miss the shuttle, youre stuck waiting another hour, which is incredibly inconvenient for travelers on tight schedules. The breakfast was another letdown. Ive stayed at many Embassy Suites and have come to expect a decent breakfast, but this was far below the usual standard. It was disappointing, to say the least. To top it all off, I have tried emailing Shelly, the manager, to discuss these issues, but I have yet to receive a response. The lack of communication and follow-up is unacceptable. Overall, my experience at Embassy Suites DFW South was far from satisfactory. Between the malfunctioning AC, billing errors, inconvenient shuttle service, poor breakfast, and unresponsive management, I cannot recommend this hotel to anyone. Look elsewhere for a more reliable and comfortable stay.

Date: 2 months ago

Review №53

Rating: 1

First room reeked of smoke and mildew. Curtains were stained, furniture was from the 90s and had several holes and stains in them. Went to front desk as our allergies kicked in almost immediately. Relocated rooms. This one was slightly better, but shower curtain had mold and mildew. Only one towel for a two bed two room suite. Had to go back down to get more towels. Later that night we were woken up by a couple trying to get into our room. Tried calling front desk, no answer. Get my two year old back to sleep only to be woken back up by front desk and manager. Manager apologizes, says he was just checking things out and making sure we were supposed to be in the room. It was the same clerk that gave us the room, and not sure how we would get in without them letting us. Manager apologizes, says hell take some off the room and left. At check out the front desk girl (different than check in) says she knows nothing about it and to talk to the manager. Multiple attempts and voicemails left with no response. Ill stick to Marriott from here on. We can travel quite often, and have stayed in all kinds of hotels, sometimes almost every weekend in the summer, and this was by far the worst we have ever been in, quality and service wise.

Date: 2 months ago

Review №54

Rating: 2

Be careful when making reservations with this hotel. Was overcharged and it took two weeks, and several phone calls to straightened out. Would always get transferred back to the hotel who would hang up on me. Look at your bill or credit card to make sure these people dont cheat you. Noteworthy details: See comments on overcharged

Date: 2 months ago

Review №55

Rating: 4

Date: 2 months ago

Review №56

Rating: 1

Mildewy & run down. Definitely not worth the price when there are so many other places nearby

Date: 2 months ago

Review №57

Rating: 1

Stopped for an overnight layover after a vacation. Chose the hotel because they offered shuttle service and we were only in town for the night. Called for the shuttle and was told it would be 30 minutes. Called back at 30 minutes and was told it was on the way. Called back at 45 minutes and was told we had told them never mind and we were getting a taxi (never happened). We said we did not and were still waiting. Was then told it was going to be another 30 minutes because the driver had a lot of stops. We then decided to cut our losses and call an uber. Was at the hotel 20 minutes later and the shuttle was sitting there parked when in theory it should have been picking us up 10 minutes later and the airport is 15 minutes away. During our near hour waiting for a shuttle that was never coming, we saw embassy suite north s shuttle come through 3 times. All other low reviews are on mark. I should have read them before booking.

Date: 2 months ago

Review №58

Rating: 3

Date: 2 months ago

Review №59

Rating: 4

Edited today July 23rd: previous stay review is below the dotted line and I m changing this from a 2 star to 4 star. Why I came back, well I felt like giving them a a chance to redeem themselves. What changed: - front desk staff was kind, and helpful. - breakfast was amazing and Hot this time! - my room was quiet (10th floor) - the room had a fan above the bed! I m in hotels every week and I ve never had that nice comfort feature. - Booked the hotel directly through the hotel which may have been what saved me on getting a room because they were oversold when I got there. Our van was full and many people had waited 45 minutes to an hour for the airport to hotel shuttle. The driver was swerving on the road throughout the airport to answer the phone call from the hotel about more pickups. Literally swerving to get it out of his pocket like he had a wasp in his crack. We circled the airport for 35 minutes to pick everyone else up yet the driver continued to circle even though the van was full and couldn t take any more passengers. He was having a frustrating day & I get it.. Although, the safety and professionalism dwindled to nothing which needs to be corrected. We arrive at the hotel and the check in line was about 30 people long that was taking 5-10 minutes per customer. There was only 1 person working the front desk. I overheard the front desk person walking in and he said they were overbooked by 6 rooms and some guests weren t going to get a room.. The pizza for dinner was very good! A turning point in the experience here. The only thing that was warm for breakfast was the omelette because it was made in front of me.. everything else from the potatoes to the coffee was literally cool to the touch. I hope a manager reviews this and takes actions.

Date: 2 months ago

Review №60

Rating: 1

I am a Hilton member and stay at Embassy Suites almost everywhere I travel that has one close. I had my wife book this one without my Hilton Honors rewards and received cheaper online through Priceline than what I was quoted on the phone. However, once three, the WiFi did not work, the room phone did not work to call the front desk, the cable TV did not work at all, and the room would not cool at all. I was highly disappointed in Hilton for this one. Rooms: The rooms were very old and dated. There was an old smell that lingered, and the room would not cool below 74 degrees the entire night. Also, the WiFi would not work on any device even after confirming the login and room number. Even the cable did not work for the TV.

Date: 2 months ago

Review №61

Rating: 4

Date: 2 months ago

Review №62

Rating: 1

Date: 2 months ago

Review №63

Rating: 1

DO NOT WASTE YOUR MONEY ON THIS HOTEL!!!!!! Stayed 1 night and was very disappointed and disgusted with the room. The room was very hot and muggy. Thermostat was set on 65 degrees but was definitely not the temp. in the room. The front desk stated they were unable to give me another room as they had no availability. She said the best they could do is give me a box fan! WOW! Luckily, there was another bigger cooling fan next to the door that we also used to make it somewhat bearable to be able to sleep. This apparently is an ongoing issue since there was already a fan next to the door. Besides it being hot, it was also very dirty!! Nasty stains on the curtains, nasty sticky stuff on the nightstand, and nasty stuff on the toilet among other things. The furniture and entire room is outdated and needs a major renovation! I am so disappointed and upset that I spent my citibank points on this room (22,000) and was nothing compared to other embassy suites I have stayed at. This hotel gives the Hilton name a bad wrap for sure!! Do yourself a favor and DO NOT STAY HERE!!!! I have emailed the property manager Allen Sterling and have yet to receive a response. I will be reaching out to corporate next!!!

Date: 2 months ago

Review №64

Rating: 1

My family and I spend the night here after missing a flight. I rushed to book before reading reviews and I regret it as most of the reviews here are correct. The hotel although gorgeous from an architecture perspective (specially the atrium) it is definitely dated. There is a strong humidity and mildew odor throughout most of the building. The atrium floors were sticky as you walked on them. We found glue on eyelashes in our shower glued to the shampoo bottle. Water pressure was not good. Our room had a balcony with a slide door, which was slightly cracked open when we arrived, I could not close it. There is heavy construction on the other side of the road, so the open slide door allowed plenty of noise inside from early hours in the morning. Carpet in our room was dirty. Staff is hit or miss, Ms Christine was amazing, super helpful nice and respectful. Our towels were very weathered and had stains on them. When we got in bed, there was definitely something there that made us all itchy (no bug bites found, but it was something there). I would recommend other to only use this hotel as last resort. It is not worth the money at all. All furniture is completely outdated, malfunctioning and plain ugly in the rooms. We have stayed at over 20 Embassy Suits locations throughout the US and Canada and this is the only one that has left us with strong disappointment. Rooms: Outdated

Date: 2 months ago

Review №65

Rating: 1

This is the absolute worst stay at an Embassy i ve ever had. When we first got there we were very excited about the nice look on the exterior of the hotel. When we first got in we were even more impressed, as the inside looks very sophisticated. We met a man in the elevator that was complaining he was in his 3rd room because the first had bed bugs and the second was torn to pieces. We received the wrong room with only one bed and a pull out for 5 people. We were not accommodated at all and did not even have pillows or blankets for the pull out couch. After multiple calls and a visit to the front desk, we finally received a dirty blanket with hair and dust all over it and a stained pillow. We also had to ask multiple times for more towels. Not to mention the moldy smell and nasty feel this place gives off. The staff was very rude and acted like they did not want to be there, especially the woman at the front desk. The bed was itchy. I would have rather slept in my car. Please save your money and do not stay here.

Date: 2 months ago

Review №66

Rating: 2

My husband and I stayed at this hotel for three weekday nights. Stunning view on the interior that was so refreshing to enjoy, especially with the complimentary happy hour. Our room was surprisingly uncomfortable, feeling dirty and having found two crickets. (I know, weird, but it happened). We asked to switch because of this, and each guest service rep with whom we spoke told us to wait about another 4-8 hours, until the night auditor eventually told us it wasnt an option. We also learned about the miscommunication between workers and the system, as third party and direct reservation access often overlaps. The microwave and minifridge were notably nice, and there were two tvs. The kicker for me was my husband killing a cockroach upon our check-out. It was big, and we had our newborn with us. The last straw for me was the guest service rep, who coldly told us that she would let housekeeping know, without an apology or offering us any compensation. The reasoning she gave for not offering any compensation was that we were not Hilton honors members. We also felt avoided by her and approached more aggressively by a second rep upon check-in, for some reason. It must be noted that Phil, a shuttle driver, is completely fantastic. His kindness and generosity during a couple of our shuttle trips was truly going the extra mile, and we were very grateful for his service! Although there were some perks, we will never return to this hotel, and we recommend that everyone stay away for at least their health (because of infestations).

Date: 2 months ago

Review №67

Rating: 4

We chose this hotel due to the proximity of our business location. Overall, the hotel is a bit dated. The GFCI outlets in my room and the room my coworker stayed in wouldnt work without faulting out. There is a strange odor in the rooms. Not unpleasant but annoying. The restaurant is good. Staff was not super helpful when approached to help with a missing charger for my laptop. The desk attendant refused to check the lost and found, stating that housekeeping were the only ones who had access to it and then acted too busy to call housekeeping and then told me I could go to Walmart. There was another desk attendant who was trying to to help and the other kept cutting him off and talking over him to prevent him from trying to help, it seemed.. Ill be staying elsewhere for future trips to work in the area.

Date: 2 months ago

Review №68

Rating: 1

Here on business and traveling with family. We decided to stay at Embassy Suites DFW because of its location near my conference, the airport, and large room accommodations with amenities to meet the needs of my whole family. I was quickly disappointed with the service provided at check in. We waited all day to check in. We were notified at around 11am that the room was not ready. I texted to check if our room was ready at 4pm and no response. We missed the managers reception waiting for our room to be ready. Finally, we checked in at 7pm but into a different room. We were notified at 9pm that our room was ready. Communication is not good here. The room is horrible. Mattress on the pull out bed has holes, headboards are peeling, carpet stinks, curtains are missing, sinks are slow to drain, paint is peeling off the walls. The room is dirty with hair, boogers on the headboard. I feel gross and I am embarrassed to stay here. I must admit, I did not read the reviews before booking our stay here. I paid over $250 for our room plus another $140 for dining. I will never stay here again and do not recommend this hotel to anyone. Dont assume that youre staying at a quality hotel. Rooms: Outdated, broken, and worn furniture.

Date: 2 months ago

Review №69

Rating: 3

I agree with the other reviewers here about the rooms not being up kept nicely. The inside smells dated, there is an odor that the carpets need to be cleaned or replaced. Our rooms AC does not cool enough. We had to go buy a fan to stay cool at night. The toilet takes a long time to flush. We didnt have enough towels in the room for all 4 of us. I have stay at other Embassys before and had no issues. This one needs an upgrade for sure!

Date: 2 months ago

Review №70

Rating: 1

Worst experience at a hotel ever. Stayed the weekend of June 14th. 4 or 5 sports teams ran the hotel. Kids unattended squirting squirt guns on the peloton/other equipment in the fitness area. Manager didn t think to ever say anything to the parents or even notice any of the havoc and when I finally did complain a parent tried to fight me. Front desk ladies laughed in my mother in laws face when she complained. Fan in room didn t work and ac unit was weak. Very outdated. Housekeeping seemed fed up with having so much extra nonsense to clean up because hotel management couldn t tell the parents that they needed to supervise their children. Pool area was gross and hot tub was broken. Food and service at the hotel restaurant was good. Overall 0 stars. Embassy Suites needs to contact local management to make a change for the sake of their reputation.

Date: 2 months ago

Review №71

Rating: 3

Date: 2 months ago

Review №72

Rating: 1

This place is an absolute mess. The rooms are dirty and not maintained, found a dirty underwear in one of the drawers. The smell of the room is also horrid, like pool water and dust. The carpet is dirty, they didnt even bother cleaning up anything. I even found a dead bug in my sheets and had to flick it off. Dont let the exterior of the hotel fool you. After booking a room and seeing how awful it was, I went to the reviews to check and many of them are one and two star reviews and have the same experiences. Stay away from this place at all costs. Terrible!

Date: 2 months ago

Review №73

Rating: 1

The worst Hilton experience ever. To share a few details, hair all over the shower gel and shampoo bottles, no cooling in the rooms despite changing the rooms twice, and service provided was the worst. Stayed in for a night but since the condition of the hotel was below par, I decided to check out early. Got charged for 4 nights and have been working with them for refund, every single time I get response as to, We need to speak with general manager. Its been 7 days now and still the same. My fiancee forgot her colthes in wardrobe, after multiple calls in visits in 4 days did they decide to finally look for it. Totally unprofessionals at work. Better check-in some place else.

Date: 2 months ago

Review №74

Rating: 2

I dont ever write reviews but I am this time. We stayed here due to it being close to the venue where our basketball tournament was and due to the circuit were on we only had a handful of hotels to pick from. The front desk staff was extremely rude and acted annoyed when I checked in. She gave me no information so when I started asking questions she rolled her eyes and acted like I should know it all. The lobby ac wasnt working so the bottom floor was miserable. Thankfully our room ac worked the whole weekend. There were dirty dishes outside our room when we checked in Friday and they were still there saturday (not our dishes either). There was mold around the top of the shower in the grout. They cleaned our room Saturday when we left for our games and never replaced the towels. When we got back I tried calling for towels and no one would answer. I went to the desk and the girl sitting there was on her phone, so I stood there for awhile before she noticed me. An hour later we still had no towels, my basketball player just wanted a shower so he used hand towels I managed to swipe from a cart. Another hour goes by and we finally got towels, 1030 at night!!! I get things go wrong but this place was on the list as one of the required places we had to stay so they knew the place would be super busy this last weekend.

Date: 2 months ago

Review №75

Rating: 5

No towels called main desk at 6pm never received them keycards had two be swiped twice and drinks and appetizers no beer bartender made no effort to fix it

Date: 2 months ago

Review №76

Rating: 1

When we arrived. The place looked very nice. But, after a few hours in the room. We realized that this place was not good. The room did not get cool with the AC. And everytime the toilet was flush from our room OR another room it would make the bathroom smell like sewage. Very bad! The lobby was hot as well. The cleaning lady was rude. We checked out with the few hours we were there and went to another hotel.

Date: 2 months ago

Review №77

Rating: 1

Do not stay here. The BED BUG infestation in my room was like nothing I have ever seen before. I lifted up the pullout bed mattress and under it was a a stain of bed bug feces more than 6 inches in diameter. They refunded for the stay but made me pay all of these fees for food and service that I did not eat nor use because I was only checked in for a couple of hours before noticing the BED BUGS. It is not worth dragging their horrible infestation to your house. Look at all of the other reviews of bed bugs, there are dozens. This place is scummy. The Hilton is scummy in general. After this stay I never wanted to stay at another Hilton again but I had future reservations at another that I unknowingly pre-paid for. I thought it was a temporary hold, not a charge. When booked it said that I had 24 hours to cancel but that was not true. I ended up stuck with the reservations, unable to cancel and noticed tons of reviews about BED BUGS at that Hilton too! Its unethical that they are holding me to those future reservations after the experience I had. Hiltons are scummy disgusting shady Hotels.

Date: 2 months ago

Review №78

Rating: 4

Though this hotel is getting on the older side, I still love Embassy Suites for business trips. They have a complimentary happy hour and a free breakfast with omelets and eggs to order. Its very close to DFW.

Date: 2 months ago

Review №79

Rating: 2

Rooms: Dated rooms in need of urgent attention and repairs. In my opinion the standard is significantly lower than Hilton usually offers. Rooms

Date: 3 months ago

Review №80

Rating: 3

Its an ok place if you dont look at it too long. The room I was in had inadequate lighting. It was very dark even with all of the lights on. The TVs were very dark as well. No brightness adjustment. The AC also struggled. It was in the low 90s when I was there and the AC could barely keep the room temp at 75 at night time. The gym if thats what you can call it was pitiful. Missing weights, broke down treadmills, weights that were present, were deteriorating badly...and theyre steel! I also witnessed the manager yelling at his 1 employee who was tending to a line of customers at the front desk. He belittled her in front of everyone. I wouldnt recommend it. The only positive was the breakfast. Sweet little Spanish lady making killer omelets. Pretty big spread of breakfast foods.

Date: 3 months ago

Review №81

Rating: 1

PLEASE don t stay here!! I live in Ft Worth and have passed this hotel for years and have always wanted to stay. I finally got to in early June of 2024 for our anniversary get away . I was so disappointed and let down. I ll start with the positives: love the architecture and the layout inside, the open atrium and waterfall with the glass elevators was neat. The layout of the rooms was nice, a living room that led to a private bathroom/bedroom area. The ladies that made the omlets were such hard workers and very nice despite how hectic it was. The negatives: 1. MOLD/MILDEW: if you think the reviews on this don t matter, please reconsider. Our room smelled HORRIBLE! I was scared to switch rooms, though because others had complained that they did and then the ac didn t work well and ours at least worked. I wish I would have taken a picture of the metal plate hanging from the bathroom ceiling with an incredible amount of fuzzy on it (I kept telling myself it was dust). We stayed on Saturday night Tuesday morning my husband woke up with a cough and has in the past three weeks been to urgent care for bronchitis he s been on two rounds of steroids and antibiotics as well as breathing treatments but they also mentioned possibly seeing a lung specialist to test for mold spores in the lungs if he does not improve (he s 27 and does not have any other medical issues neither does he smoke/vape (the dr was surprised by this by how bad his lungs sounded). 2. There were a couple soccer teams there and I understand with the atrium it can get loud when people are hanging out by the waterfall and we didn t expect to stay somewhere silent and kid-feee but there was a dozen kids playing tag up and down every elevator and floor running and screaming for HOURS!!! We had to bunk out in the bedroom behind two closed doors to get some quiet. I feel like the hotel staff should have stepped in and talked with the groups as this was incredibly disruptive. 3. Broken pool and hot tub. Awfully cold and water was flooding the areas to walk which tells me the drains were clogged. Just overall carelessness and negligence of an amenity that they highlight on their website but was completely unusable. In all honesty, the neatness of the architecture does not outweigh the serious health concerns of this place. They just need to do a health evaluation and complete overhaul on the rooms. You re better to try someplace else so you don t end up disappointed or more seriously medically ill. Rooms: Overall the layout of the room was nice but this hotel needs a serious overhaul specifically for mold. Safety: Mold and mildew! Do not recommend until they clean this place up! Noteworthy details: Pool was broken we tried to swim (in June in Texas) the water was absolutely freezing so we thought we d try the hot tub lukewarm. Both water levels were below the skimmer lines they need better maintenance for this- completely unusable.

Date: 3 months ago

Review №82

Rating: 4

Family Reunion. Horrible at keeping rooms clean and towels available. Ran out of food each evening. Excellent manager. He did good getting us all checked in.

Date: 3 months ago

Review №83

Rating: 4

Room was warm and could not get AC to properly work. The pull out sofa did not have a blanket (although we werent cold) and it was a HUGE struggle to get the bed out (it might be broken or in need of replacement, took 3 of us) Room 631 is spacious and easily fits 5 adults. Front desk staff was very friendly and helpful. Atrium is very nice.

Date: 3 months ago

Review №84

Rating: 5

Date: 3 months ago

Review №85

Rating: 1

Rooms are terrible. A/C doesn t work. The pictures on google make it look nice, but notice the popcorn texture on the ceiling. In the rooms, it seems like the carpet, beds, and furniture are all original from the 1990 s. I feel gross staying here Rooms: The rooms feel like there s 30 years of grime built up

Date: 3 months ago

Review №86

Rating: 1

Wasn t impressed especially for the price which was $340. Food was sub par rooms are old and we were told to call to get a shuttle back from the air port to get our car. Nobody answered the phone though. Won t be staying here again. My husband suggested this hotel without reading the reviews. We wanted a treat and this certainly was not that.

Date: 3 months ago

Review №87

Rating: 1

I would not recommend this hotel. I asked for remote and towels and water cups for workout room daily and never got addressed. I have been asking for reprint for receipts from hotel restaurant and have left several messages and no one responds. The operator won t transfer you to front desk so the whole place doesn t answer a phone. Restaurant service is extremely slow. Would love to get a call back so I can get a receipt or at least someone to talk to Noteworthy details: Get receipts while you are there because their follow up promises don t exist

Date: 3 months ago

Review №88

Rating: 1

My electronic key did not work upon arrival so I came down to get a real key. Went back up that didnt work . The hotel was sooo busy, front desk guy trying to fix the issue kept saying my room put loud for the whole lobby to hear. Finally got my key to work and a housekeeper said she needed to come in to spray lysol as I was entering. The room was FILTHY. mold in the bathroom, stained curtains carpet dirty baby batter on the night stand. Disgusting and unsafe. They need to shut this hotel down. Unsafe.

Date: 3 months ago

Review №89

Rating: 5

No doubt the best place to stay with great beds, soft pillows, clean rooms and a fantastic breakfast bar!

Date: 3 months ago

Review №90

Rating: 4

Good

Date: 3 months ago

Review №91

Rating: 2

Front desk staff was nice and helpful. Rooms not as nice. I ve stayed at many embassy suites and this one s rooms by far are the worst I have ever been in smelt like mold and very dated. If my airline wasn t paying for the room I don t know if I would have stayed. The driver in the am was scary we almost got in 2 accidents on our way back to the airport.

Date: 3 months ago

Review №92

Rating: 5

Date: 3 months ago

Review №93

Rating: 1

Don t stay here. There s cockroaches

Date: 3 months ago

Review №94

Rating: 1

would be zero stars but I actually was able to get hung up on. Rude staff needs better leaders.

Date: 3 months ago

Review №95

Rating: 4

Date: 3 months ago

Review №96

Rating: 4

For such a highly rated hotel I expected more. The headboard on my bed had multiple tears, my door wouldnt shut properly and I had to pull/push it hard to shut it, the bathroom was tiny, and there were no non-dairy options at breakfast, its just as easy to provide a plant based option with the dairy option.

Date: 3 months ago

Review №97

Rating: 4

Close to the airport, spacious rooms, good service.

Date: 3 months ago

Review №98

Rating: 1

The room had a drain spout in the bathtub ceiling that was dropping brown liquid. When I complained I was basically told too bad. All of our rooms have that. Disgusting.

Date: 3 months ago

Review №99

Rating: 1

I stayed at this hotel a little over 2 years ago since I was surprised with cowboys tickets for the thanksgiving game which is close by. Prior to game we took flight from Dallas to Orlando for Disney world after an 8 hour drive from our home. Due to the holidays DFW airport parking was full. Since I had my reservation at the hotel I called and asked about parking which I was charged 10 a day for self parking prior to reservation. A shuttle took me and my family of 5 to the airport. On my last day in Orlando, I received a call from the Irving Tx area which I answered. It was a detective who informed me that my truck, a 2017 Silverado had been stolen from the hotel and now recovered in south Dallas, 32 miles away. The next day I flew back to Texas landed at DFW and requested the shuttle from hotel. I also informed hotel staff of the situation with my truck which apparently they were already aware of but no shuttle claiming too busy due to holidays. My 2 year old son had been under the weather that day, so I took a taxi and had to stay at this hotel or get charged some ridiculous cancellation fee. The staff wasn t rude but they weren t helpful either. They didn t offer any accommodations, discounts, refund at least for the parking absolutely nothing. I had to request an Uber to take me to the car rental place I was able to get through my insurance because once again shuttle was too busy. The room was mediocre, old furniture, leaky air con that caused the room to smell like wet rag. I informed staff of the issues but I couldnt move rooms since all rooms were booked. Needless to say I felt ripped off undervalued and with a sour taste of the work ethics that this establishment is run under. Like every hotel this one too has the park at your own risk signs however the hotel should be more proactive in securing their guests property given the high prices one pays to stay there. Keep in mind the detective working my case later informed me this is ongoing issue with trucks in particular being stolen from this hotel. This leads me to believe that hotel staff may be involved, just a theory. If you have read this far please dont stay here especially if you have a truck. Its just not worth it! Furthermore, i did write a similar review on the hilton app survey email they send after every stay, since I m a Hilton rewards member, no response there its been over 2 years! Im not holding my breath on response here either. This chain of hotels simply doesnt care DO NOT STAY!

Date: 3 months ago

Review №100

Rating: 2

Room has a very musty/moldy smell as soon as we opened the door. Lots of things looked like they needed to be fixed or replaced. Pool was ice cold and the hot tub was lukewarm. Beautiful architecture but we expected more from a 3 star hotel.

Date: 3 months ago

Review №101

Rating: 2

Room was a bit musty. We wont stay here again. Its VERY kid friendly, but VERY noisy. Most of the kids seemed to be unsupervised and had the run of the place. I might be ok with that if I was here with my kids, but since we stayed here to be close to the airport for an early flight the noise level was a big problem for us. Check in was slow. Made us glad we werent depending on the shuttle to get us to the airport. Rooms: Faint musty smell.

Date: 3 months ago

Review №102

Rating: 1

Worst stay ever lack of cleanliness no order kids ran the hotel hot tub broken staff didn t know how to give amenities for diamond rewards ile probably be switching to Marriott s . Hot room muggy and dingy only good thing was the good bartender

Date: 3 months ago

Review №103

Rating: 1

Avoid Embassy Suites Dallas At All Costs! They Put My Wifes Health at Risk! My recent stay at Embassy Suites Dallas was an absolute nightmare. If youre looking for a safe and comfortable place to stay, look elsewhere! Heres why: Unhygienic and Unsafe Rooms: Finding a clean and safe room felt impossible. We specifically requested a sanitized room upon arrival, but were met with disappointment. The first room had dust bunnies rolling across the floor and a visible stain on the bedspread. The second room wasnt much better, with a clogged bathroom sink and a lingering musty odor. After three frustrating room changes, we finally found one that wasnt blatantly dirty, but it certainly wasnt what we paid for. To make matters worse, the room was riddled with holes in the walls. This became a major safety hazard when my wife reached for the ironing board to iron our clothes. The entire shelf holding the ironing board came crashing The entire shelf holding the ironing board came crashing down due to improper installation or loose screws, landing directly on her right shoulder. Inedible Breakfast and Uncaring Staff: The hot breakfast was a complete joke. Imagine our disappointment when we arrived at the breakfast area expecting a steaming buffet and were greeted by a cold, unappetizing spread. Rock-hard scrambled eggs, lukewarm sausage links, and stale pastries were all past their prime. The hygiene standards here also left us questioning the safety of the food. This breakfast was a far cry from what was advertised and left us scrambling for decent meals elsewhere. To top it all off, the staff response to my wifes injury was lackluster. They showed minimal concern and offered no assistance beyond pointing us towards the nearest urgent care facility Do not recommend. This Embassy Suites Dallas location should be a last resort. There are far better options available in Dallas that prioritize guest safety and basic hygiene standards. Save yourself the trouble and stay elsewhere! We ended up spending precious vacation time at urgent care and dealing with the pain of my wifes injury, all because of Embassy Suites negligence.

Date: 3 months ago

Review №104

Rating: 1

Chose this hotel for the shuttle. Had to uber since the hotel does not answer the phone. Indifferent front desk staff. Will NEVER stay here again. Terrible experience. Nearby activities: Airport proximity. Shuttle is a JOKE. From a Hilton Honors member. So disappointed.

Date: 3 months ago

Review №105

Rating: 1

The room air didnt work right, the balcony door frame was loose off the hedges and the maintenance man came and slammed door bit didnt really fix it. He also said that the room was one ofnthe best rooms at the hotel so we may not want to switch. 930pm the first night a call was given saying they had no card on file to cover my bill from the food amd drinks. I said we paid fornthe room with a card but they argued and said we did not and kept calling the room. One worker even came to my room, pissed me off because I was busy and told them I was prior. When I went down with proof pf getting the room with a card and it was their fault notice of it was not on file. Theu agreed. The room was not clean and multiple issues for being the better/best room there. Wont EVER stay again. Only reason service got a one was because they did take off the food we ate the first night because it was their fault for the not having card on file issue but it overall was horrible for a 3 night stay.

Date: 3 months ago

Review №106

Rating: 3

Nearby activities: Near UTA and other attractions. Rooms

Date: 3 months ago

Review №107

Rating: 1

The look as you approach is pleasing and you walk in as well. Well, the rooms remind me of a water park resort. Super out dated, when in 2024, they dont have a USB connection? Im sure they make enough to keep their rooms up to date but honestly the comfort inn and suites is better class than this..I dont care if its by an airport with high volume Keep up with the demands of your guests.. for the price I should be able to charge my phone in my room without a box. I should have klneex in the actual holder that sits on my countertop,I shouldnt have walls that look like they been here since 1990. Whoever is running this should be fired, but I bet bet they are making the company lots of money with bonus money .I will not stay here again. I did tip.40 % because thats what I usually do but it really wont happen again The lady was waiter,bartender, and busboy So obviously, they dont take care of their employees either.

Date: 3 months ago

Review №108

Rating: 2

Date: 4 months ago

Review №109

Rating: 2

Great breakfast but everything else makes us question if this is an actually an Embassy suites?! We feel embarrassed for the company. Sure, the pool area looks cool but was closed because something was wrong they couldnt figure out. And yes they have an airport shuttle service-that we called and called and called and never got a hold of so had to take a $38 taxi...but the carpet in the bedrooms, the moldy smell of the bedrooms and the tiny sand paper towels in the bathrooms did not let us know it was an Embassy Suites. Please, spend your money on a place that does not smell like theres mold growing everywhere. Theres plenty of other choices in the area.

Date: 4 months ago

Review №110

Rating: 1

Do NOT make a reservation for this location! I made a reservation and called for a shuttle pickup on 1 June 2024 and was on hold for almost 1 hour before my phone died. I used the phone at the airport to call again for a pickup and waited another 30 minutes. I was able to get a hold of the corporate number to confirm that they had received my confirmation and if they could contact the hotel for shuttle service. Again waited for another 20 minutes until the operator told me that they too could not get a hold of the front desk. I finally talked to the shuttle driver from Embassy Suites North and he was able to contact the receptionist at that location for a room. When I finally arrived home I was finally able to contact the receptionist at the South location to get a refund for not staying. She informed me that I was not able to obtain a refund! I m a Retired Army Disabled Veteran and in all of my years of travel and stays at IGH HILTON I never experienced any issues with my stay. Again STAY AWAY FROM this place if you value your piece of mind!

Date: 4 months ago

Review №111

Rating: 1

So my flight got canceled so I quickly book a hotel here they said 24 hour shuttle but that was a lie. Took an Uber $60 only to get there and they tell me they have no rooms even though I have a reservation and confirmation number.

Date: 4 months ago

Review №112

Rating: 1

Booked my hotel room and waited for two hours for a shuttle from the airport. While waiting for the shuttle I sat on hold for an hour and a half on the phone and no one answered. I tried to cancel the reservation and just sleep in the airport at this point and the system would not refund the $188 charged for the room. Hilton hotels are usually very nice and have great customer service. I highly recommend booking with any other Hilton hotel where you will surely be treated better than this horribly operated hotel.

Date: 4 months ago

Review №113

Rating: 3

Date: 4 months ago

Review №114

Rating: 3

During our return trip from Mexico, we unfortunately missed our connecting flight due to an unexpected delay in our initial flight. As a result, we found ourselves in Fort Worth, Texas, and had to spend the night at the Embassy Suites. Fortunately, all expenses were covered by vouchers provided by American Airlines, making the unplanned stay manageable. The front desk staff demonstrated exceptional courtesy and professionalism throughout our stay. However, it is worth noting that the prices at the hotels restaurant were considerably high.

Date: 4 months ago

Review №115

Rating: 1

We planned a trip to this hotel almost a year out. We targeted this hotel because of the amazing pool. Apparently the hotel does not have a maintenance crew on the weekend, and instead of calling or emailing guest to let us know the pool would be out of order during our stay. The response we received after we drove 3 hours to get here was Do you want to check in or not!? Really frustrated and we are hoping this turns into an opportunity for Hilton to make it right. verses the lack of concern or care from the receptionist. Noteworthy details: Terrible greeting because the receptionist had to tell us the pool was broken and was apparently mad at us over it.

Date: 4 months ago

Review №116

Rating: 1

This weekend is my 16th wedding anniversary and my husband and I wanted to just get away and spend time together. He loves anything Hilton. Well I think he will rethink his love for them and their electric check-in after tonight fiasco. So we walked past the front counter to our room because he was able to check-in from his phone. To his surprise the door wouldn t open. So he went back down and stood in a long line because there was only one person at the front desk. They gave him a card and he returned and the card didn t work so he had to go back down and get another card. In my head by now I would think that the manager would be concerned and assist nope not true lol! So we now both go downstairs and get a new room. We finally get the room only to have a nasty bed skirt I m not sure if it s vomit or food spillage any way it s gross and I was up for leaving smh. Ugh!!!!! This place is old and needs updating again and they need to hire some help. I will not return to this location again. My husband used the remainder of his point on this hot nasty mess.

Date: 4 months ago

Review №117

Rating: 5

The rooms are a bit outdated and one of our rooms had bad plumbing in the shower. (We were kindly switched rooms!) I don t feel gross walking around the room barefoot. Showers are clean, always clean sheets. Breakfast is always really good! The whole place is just a good energy. Lots of food places near by! And mostly, EVERYONE on the staff is really really great! We haven t met someone less than great yet! This is our third time here and really enjoy the customer service, breakfast and the pool /hot tub! The pool is kind of cold, but if you jump in, it s not sooo bad lol

Date: 4 months ago

Review №118

Rating: 4

I have stayed here many times and yes, the rooms are outdated, but they are very comfortable. The beds are comfortable, I like having the living room, the staff at the bar/restaurant are very nice and the shuttle to the airport is very convenient and on time. Breakfast was great, staff very pleasant. Rooms: Outdated but comfortable

Date: 4 months ago

Review №119

Rating: 4

Update: my room was very clean and the bed was comfortable. There is a balcony that faces out and the seal on it wasnt good because the carpet was wet from rain pelting it. I was never able to take the hotel shuttle, despite a driver being there in the drivers seat, he hadnt started his shift yet, so I had to oder a Lyft. Their customer service is a joke. The phone number has you on hold indefinitely and says you are caller number 6, then 5, then 4...all then 6 again, then 4, then you get to 1 then you are 9....and my estimated waiting was always one minute but 20 minutes later no one ever answered or helped me. So much for this supposed shuttle service I can call to come get me. I will update my review accordingly after my stay and hopefully I have better news then but so far they are not doing so well and my best option to bring this ridiculous phone situation to their attention is by posting a negative review.

Date: 4 months ago

Review №120

Rating: 1

Customer service was terrible! We reserved a room via phone with the staff and when we arrived, a horrible man named Artis, rudely informed us that he didnt care that we had a reservation and that he had this other room and we could take it or leave it! Sadly we took the room. We were stranded there due to a canceled flight and there wasnt a lot to choose from. The room smelled awful... We had buy Fabreeze immediately. The room clearly had water damage, the balcony door was stuck cracked open, the thermostat said 65 but the room temp was closer to 78. This was not the experience we expected from the Hilton brand.

Date: 4 months ago

Review №121

Rating: 5

Date: 4 months ago

Review №122

Rating: 2

Date: 4 months ago

Review №123

Rating: 3

Date: 4 months ago

Review №124

Rating: 3

Date: 4 months ago

Review №125

Rating: 5

Excellent location with exceptional service with a very welcoming front desk staff. Allen Sterling (Front Desk Manager) went out of his way for me and I highly recommend utilizing this property for airport parking. No detail is left out and a very timely ride to the DFW terminal. Safety: Very secured location, they certainly watch over the vehicles. Noteworthy details: In closing, the van drivers go above and beyond to provide timely service with a pleasant personality and demeanor.

Date: 4 months ago

Review №126

Rating: 2

Needs renovation badly. A step back to the 90s AC didnt work in the first room. Breakfast wasnt great either. Jonathan was great, other than that... Nah.

Date: 4 months ago

Review №127

Rating: 3

Rooms were beat down and outdated.

Date: 4 months ago

Review №128

Rating: 5

Fresh pizza in an actual brick wall oven made to order. And had a great time in the Urban Craft lounge. Will be back again foe sure. Food and drinks: Great food and drinks in the Urban Craft lounge.

Date: 4 months ago

Review №129

Rating: 5

It is the Embassy Suite. my go to place when in the Dallas/Fortworth area

Date: 4 months ago

Review №130

Rating: 2

Embassy suites are really hit or miss. This one is a miss. It feels old and dirty. I usually love the managers reception but this was just some goldfish and veg sticks with undrinkable wine. The shower was nasty and wouldn t drain and I saw a beetle on the night stand. I liked the made to order omelettes in the morning, and the lady making them was so sweet!

Date: 4 months ago

Review №131

Rating: 5

My flight delayed and need to stay one night near airport. I stayed on fourth floor. The room is clean. The breakfast is really nice. If you need to take shuttle from airport to this hotel, make sure you take the right shuttle. There are two Embassy suite on both north and south of the airport. I took the wrong shuttle and neesd to Uber mysoback to south.

Date: 4 months ago

Review №132

Rating: 3

Room smells like cigars, broken balcony door, many faulty items in the room Rooms: They smell really bad Rooms : 2/5 |

Date: 4 months ago

Review №133

Rating: 4

Date: 4 months ago

Review №134

Rating: 3

Location to DFW airport is 5 minutes max. They do have a shuttle that runs hourly but doesnt start until 6 a.m., which was not convenient for my 6:25 boarding time. Older property, which has been remodeled, but the bathroom is extremely small. Rooms: Furnishings were okay. Bed was comfortable. However, thermostat was set to 67° when I got there and even though I raised it to 73, the temp never reached a comfortable temp. Blanket was definitely a plus and used.

Date: 4 months ago

Review №135

Rating: 2

Service-Major disappointment. airport shuttle would not leave early to come and get me at midnight. I watched every other chain come by twice as I sat and watched. Could not get them to even answer the phone hardly. Diamond member- had to ask for waters. Rooms- dated tv. Horrible beds. And little to zero air conditioning . If it wasn t after 1 am; I would not lay here miserable. I was hoping for a good nights sleep. Not here. Not tonight. Avoid this place. It needs a lot of work.

Date: 4 months ago

Review №136

Rating: 5

Date: 5 months ago

Review №137

Rating: 5

Date: 5 months ago

Review №138

Rating: 1

Hot Stay: Embassy Extremely Disappointing Stay at Embassy Suites in Irving Do NOT stay here unless you like to sweat!!! I recently had the unfortunate experience of staying at the Embassy Suites in Irving, and I must say it was one of the most disappointing hotel stays I have ever had. The main issue that overshadowed everything else was the unbearable heat in our room. It completely ruined our entire stay and made for an extremely uncomfortable and sleepless night. Upon returning from a funeral viewing, my family and I were shocked to find our room unbearably hot. We were sweating profusely, and my daughter couldnt sleep at all due to the oppressive heat. In an attempt to resolve the issue, we tried calling the front desk, but to our frustration, no one answered at all during our stay. We even tried using our personal phones, but still, there was no response. It was clear that there was a severe lack of customer service. Finally, when we managed to reach the front desk in person, we were informed that the entire hotel was experiencing heating issues, and there was nothing they could do about it. Their proposed solution was to provide us with a box fan, which was hardly an acceptable remedy. The next morning, we discovered that a family members room was significantly cooler than ours, leading us to request immediate action. The maintenance team came and informed us that the water line for our units AC had been shut off. They opened it, but we were also told that the vent in the living room needed to remain closed in order for the bedroom to cool down. Additionally, when they checked the temperature of the air blowing from the AC vent, it was only 69 degrees Fahrenheit, despite the thermostat being set to the coldest setting of 65 degrees Fahrenheit. To our dismay, even after all these efforts, the room remained uncomfortably hot, with temperatures hovering above 74 degrees Fahrenheit. Our repeated attempts to contact the front desk for further assistance went unanswered, leaving us with no choice but to personally visit the lobby any time we needed assistance. It was at this point that we were informed that the entire hotel had cooling issues, and if we desired a cool room, we should have chosen a different accommodation. Eventually, we were moved to another room, which was only marginally cooler, but still far from satisfactory. Furthermore, the managers social time, which is usually a highlight at Embassy Suites, was a major letdown. The time was limited to 5-6:30 PM, and they enforced a two-drink limit per room, which seemed restrictive. Moreover, the snack area was disappointingly small compared to other Embassy Suites we have stayed at in the past. Considering the consistently high standards of the Hilton brand, this particular Embassy Suites fell drastically short. I would go as far as saying that this hotel should be classified as a 2-star, maybe a 2.5-star establishment. The lack of adequate cooling, unresponsive front desk, and overall disappointing experience made this stay a true letdown. I strongly advise considering other accommodations if you are seeking a comfortable and enjoyable stay in Irving. Edit to add update: After receiving feedback to contact Hilton support, I did contact them, and I have still yet to receive a response, and it has been 10 months. LEARN FROM OUR MISTAKE AND DO NOT WASTE YOUR MONEY HERE! Noteworthy details: Rooms are hot, expect to sweat.

Date: 5 months ago

Review №139

Rating: 3

Date: 5 months ago

Review №140

Rating: 4

Getting a little long in the tooth, but the room is clean, towels are fresh, breakfast is great, and the managers nightly happy hour is right in line with any other Embassy Suites I have stayed with. Bathroom fan was not working, and the shower curtain had seen better days, but the bedding was fresh and clean, all the amenities were working, and we slept well. Good value for what we paid for sure, and its just minutes away from DFW without suffering aircraft noise at all.

Date: 5 months ago

Review №141

Rating: 5

Quiet

Date: 5 months ago

Review №142

Rating: 4

Convenient location. The service was friendly and helpful. The breakfast station was incredible. I absolutely loved the cook to order egg/omelet station. I personally dont like loading myself up with a bunch of sugars and carbs in the morning. Having fresh options was a wonderful surprise. The hotel itself is beautiful but could use softer towels and some updated flooring in the rooms. Overall, it was a good experience. Food and drinks: The bar had an amazing wood fire pizza!

Date: 5 months ago

Review №143

Rating: 1

Hotel we originally booked was over allocated and this was the only hotel in the area that still had availability. There is a reason for that. Rooms are outdated and disgusting. Crusty carpets, torn headboards, dark. Bathroom exhaust fan was so loud as to be unusable. Keep in mind I have status and this was a top floor room. Towels are stained and have the consistency of sandpaper. Tried to get a shuttle ride back to the airport in the morning and there was over an hour wait as they only had one driver and shuttle in service, so ended up taking an Uber. Breakfast was okay, and the lounge area is the only redeeming quality. Our company will never be back.

Date: 5 months ago

Review №144

Rating: 5

Always Ni ce

Date: 5 months ago

Review №145

Rating: 2

Date: 5 months ago

Review №146

Rating: 5

Shes the old Embassy Suites I love so much. The creek in the lobby and huge atrium. The managers reception had booze but the bartender started writing down room numbers later, not sure why...i kept my tips hefty. The snaks at the reception were pretty lame, no where near the quality of say Drury Inn reception. I thought the restaurant had a balanced menu and the people running it worked hard. The hotel is walking distance to a convenient store and a Whataburger. The shuttle driver at 4am in the morning was so friendly and helpful... he lifted all our heavy luggage and mobility scooter. This hotel is a very very short distance to the departure curb. Great Stay at Embassy Suites DFW South!

Date: 5 months ago

Review №147

Rating: 1

It has been a rainy day in DFW and the same for this hotel. I am here with a group; all 10 rooms in our party have water in the carpet. The room I am specifically in has mold in the closet and reeks of mildew/mold. It s like I am in a wet locker room. When management was consulted, we were told to put down towels. We were also told we couldn t move room. Towels were the only resolution, which leads me to believe this is normal. We were also told someone would stop by our room but no one did. I asked if there was a fan that I could use to try and dry out the space. I was met with blank stares as if asking for a fan was an out of this world ask. The service is less than subpar. Mind you, I am in a king bed and only one side can be accessed because of how drenched the carpet is. I d NEVER stay here again. I ve never felt dirty in an E Suites but this location is pretty gross. It is to the point where I know will think twice before booking any E Suites.

Date: 5 months ago

Review №148

Rating: 5

Stayed for only one night but hotel is very nice. King suite large and has a separating door in between bedroom and living room area. The best party was the complimentary breakfast. They had eggs (however you like), potatoes, bacon, BISCUITS AND GRAVY YUM, pancakes, fruit, etc. recommend this place when coming through Dallas.

Date: 5 months ago

Review №149

Rating: 1

Room 903 was old, smelly and falling apart. The lobby was really nice. The staff was really nice. The location was great for the airport and for the Baylor hospital that my father was having a procedure at but I wouldn t recommend this hotel to anyone until they update rooms.

Date: 5 months ago

Review №150

Rating: 2

First time I can say I was dissatisfied staying at an Embassy Suites hotel. We arrived very late in the evening, and the hotel was crowded with four different events going on. There were uncontrolled children on the loose everywhere running through the halls and banging on guests doors. The morning after we checked in, I went to the front desk in person, to let them know about the ceiling in our bathroom and that I needed a new box of tissues because our box was wet from whatever happened in the ceiling. This was reported at 9 am. By noon, crickets. So I called and said I reported this morning about the bathroom ceiling, and I needed a box of tissues because ours was wet. We threw it away, and the tissue box had mold inside. I was told housekeeping would be notified, and they would get someone up there quickly. Welp!! Weve checked out, and Im still waiting to hear from someone and on that box of tissues. I expect to see stains in carpet, curtains, etc... but the bathroom ceiling is unacceptable!!! You couldnt move someone into an apartment / condo with a ceiling like that, but its ok at a hotel? Housekeepers need to be better trained on cleaning and reporting maintenance issues. And if it was reported, its insane that nothing was done. Hopefully, room 703 gets repaired before putting anyone else in the room. And I hope they next guests get a new tissue box holder. I dont like to do negative reviews without giving a business the opportunity to rectify first. But I feel this may be the only way I get a response. When my husband complained about the kids banging on our door and running through the halls, he was told..... we have a full house. Rooms: Bathroom

Date: 5 months ago

Review №151

Rating: 1

While the staff was very helpful the rooms were atrocious. You could tell this is a very old hotel. The ceiling was sagging. The bathroom was not in a pleasant condition. The mattresses were terrible so my back was hurting the whole time. The lighting in the rooms was very dark inside the room. There was no iron and I had to call down for that. The pull out sofa bed was horrible. My son almost flipped over backwards because it sunk in. The location was good. It was surrounded by lots of eating spots. Im sure we would not be staying at this hotel again. They truly need to do some renovations

Date: 5 months ago

Review №152

Rating: 5

Great property. Room was clean and well maintained. Breakfast didnt disappoint either!

Date: 5 months ago

Review №153

Rating: 5

2nd time staying here. And will be my hotel of choice when I am in the Dallas area!!

Date: 5 months ago

Review №154

Rating: 1

Watch out if your room has a problem, they will blame you for it and make up stories unfounded and with lots of witnesses but nothing in writing no proofs. Hopefully this will get their attention and do the right thing. Rooms: Very dated, lack on maintenance, mold, bad painting jobs, noy attention to detail. Food is great and their cooks and miscellaneousare friendly and attentive. Gym had a towel to level a treadmil and another one broken. Not worthy of a true embassy suites.

Date: 5 months ago

Review №155

Rating: 5

Nice rooms and pretty clean

Date: 5 months ago

Review №156

Rating: 3

Date: 5 months ago

Review №157

Rating: 4

The room was clean the only problem the shower knob was jammed we can get it to work. Rooms: Clean room

Date: 5 months ago

Review №158

Rating: 5

Breakfast was amazing.

Date: 5 months ago

Review №159

Rating: 5

Date: 6 months ago

Review №160

Rating: 5

Rooms: Clean and fresh Rooms

Date: 6 months ago

Review №161

Rating: 4

We had a great stay at this hotel, but I especially wanted to give a shout out to Phil, the shuttle driver. He was willing to be flexible with the shuttle schedule and made us feel at ease with engaging conversation. Going above and beyond seems to be the norm for him. Well done Phil! We appreciate your work. Rooms: Rooms were comfortable but bathrooms in the suite were surprisingly small.

Date: 6 months ago

Review №162

Rating: 5

Date: 6 months ago

Review №163

Rating: 3

Date: 6 months ago

Review №164

Rating: 3

Date: 6 months ago

Review №165

Rating: 1

So looks like they delete my reviews. First off I have tried to email and call the manager Allen Sterling multiple times only to be ignored. We stayed here for my daughters 11th birthday I wish I would have read other reviews first my daughter and her friend ended up getting stuck on a malfunctioning elevator in which it took an hour for the front desk to finally get the fire department out there. The kids faces were red and they were dehydrated being stuck so long. A cleaning person let me into a room without any form of identification of knowing if it was actually my room which is scary to me. What if I had bad intentions and they are just opening doors for strangers??? Not too mention the room was hot and horribly outdated from the smelly old carpet to the 20 year old televisions. All I wanted was an apology for the elevators but nobody seems to care. I do a lot of traveling for work and this was the absolute worst place I have ever stayed!

Date: 6 months ago

Review №166

Rating: 1

Rooms are so dated, mouldy, dusty walls, the headboards are peeling off, and ours I could see 2 hand prints need I say more!! The chairs had unpleasant stains. Room service is awful, they dont clean the rooms just wipe off the sinks and the toilet, the floors were never mopped it was awful. No restocking of towels I had to call front desk to request for towels. Shower heads are so old and rusty its unacceptable. The only reason I give a star is for the breakfast. It was okay even though the old ladies at the omelet stand are extremely slow and dont understand English very well. Yall can do better with your happy hour as well. I wouldnt recommend this hotel to anyone, its about 8 minutes from DFW AIRPORT which is a huge plus, but this old castle looking place needs serious renovations, find someplace else this will disappoint you tremendously. Hilton you can do better. I know we left the room cleaner, disinfected and tidy than we found it. GREAT DISAPPOINTMENT!!

Date: 6 months ago

Review №167

Rating: 4

Date: 6 months ago

Review №168

Rating: 1

If I could leave zero stars, I would. My daughter got lice from sleeping on the sofa bed in the king room suite. we ve never had issues like this before!!! I have 4 girls and never EVER have they had lice. We usually stay in Hilton hotels and I would not recommend this place!!

Date: 6 months ago

Review №169

Rating: 3

If it wasnt for the convenience of this location, I would have never chosen. Rooms: old needs updating, new beds and pillows needed! Rooms : 2/5 |

Date: 6 months ago

Review №170

Rating: 4

Date: 6 months ago

Review №171

Rating: 1

The room we was in had BED BUGS!! We asked if switching rooms was an option and was told they would let us know. NEVER HEARD FROM THEM. We then asked for towels and we got the run around on how they was short staffed and didn t have any in the lobby and they would call housekeeping and guess what NEVER HEARD FROM THEM. I was going floor to floor to see what cart I could get 2 towels from so we could shower. Will never go back nor do I recommend this place. Here I am 2 days later after check out and still have yet to hear from anyone. Rooms: They have BED BUGS!!!!

Date: 6 months ago

Review №172

Rating: 1

we booked this room for march 24th , the dry towels and face towels were dirty. it was a bunch of hair in our bathtub. the room was very hot, we called twice for someone to come to our room, the first time the maintenance guy told us it would come on unfortunately it never did the second time someone at the front desk answered and put me on hold and never came back to the phone. we woke at 1AM drenched in sweat we had to go down to the front desk and the lady said she could offer us a another room which she did but once we got to that room and opened the door it smelled of mildew and garbage so the front desk attendant moved us to another room in hopes that the air would work in that room but it didn t. we found a box fan in the hallway and used it until the end of our stay which it didn t help much. this hotel needs to be closed down and renovated. it s very old and out dated. and their housekeepers could do a lot better with cleaning!

Date: 6 months ago

Review №173

Rating: 2

This hotel should be marked as a 2 star. The rooms are outdated, carpet on the floors. The furniture is old (scratches/ dents everywhere). The room also had a funky smell and you could hear the water pipes throughout the entire night. American Airlines booked me at this hotel for free given they canceled my flight and had to rebook me. I will never stay at this hotel again even if it s offered for free. The most disgusting part of our experience where the bathroom towels which had holes and stains. Yes, I asked for new towels and got them but why did I have to do that. Don t pay here, go stay anywhere else but here.

Date: 6 months ago

Review №174

Rating: 1

the rooms were humid and the bathroom has a weird looking vent that looks like it could fall on my head. the service was good the workers were very respectful. me and my friends used the elevator and got stuck they had to cal the firefighters because the tech crew couldn t get us out. we were in there longer than a hour the elevators also were really hot. it was also 2 AM and we were getting toilet paper because there was not enough supplied also the soap bottles were completely empty.

Date: 6 months ago

Review №175

Rating: 5

Date: 6 months ago

Review №176

Rating: 3

This is an oooooolllllddd Embassy. I wouldnt say it is gross but definitely not fresh. For sure needs updated rooms. Main atrium isnt bad. But rooms do have an odd odor.

Date: 6 months ago

Review №177

Rating: 1

This is one of the worse hotel and customer service is not in these folks pre frontal cortex. It was apparently never developed! Checking in: the manager was chitchatting with a worker, after about 5mins he looks over and says our system is down you ll have to come back to check in seriously??? That s how you communicate? Called the front desk several times during my stay and the phone just rings . There is food and dirty dishes that has been sitting out on my floor for the past couple days. The rooms are poorly ventilated and the bathroom extremely small. As a diamond member I would not recommend this facility to anyone, management, workers and service folks here are less than the Hilton Brand deserves.

Date: 6 months ago

Review №178

Rating: 1

I would recommend any hotel including Motel 6 to stay at before I would recommend this location. Friday 03/15 Checking in. Only one person behind the front desk. Long line to get checked in. After I got Checked in (I had 2 rooms) one was not cleaned. I had to go back downstairs (back in the long line) to get another room. Got back to my room to unpack and the AC was not working (the thermostat was about to fall off the wall). Called downstairs and got maintenance sent to the room. Maintenance Tech (he was great!!) came to the room, and worked on the AC and got it working. Saturday 03/16 We were about to leave for the day and wanted to secure some items in the room safe. The safe in my room was not working. So I went to my other room to put the items in that safe, it too was not working. Called downstairs I was #4 in-line on hold, then 3, then 2, then back to 4 until I finally got to speak with someone (completely understaffed!!). After the Maintenance Tech arrived he quickly replaced the batteries in the safe and it was working. Maintenance Techs, great job!! Give them raise!! We left for the day and got back to the hotel around 3:30ish. The rooms were not cleaned and no fresh towels. I called downstairs and was told that housekeeping worked till 9:00 and both of my rooms would be cleaned and fresh towels delivered. We left a little for 6:00. We got back to the hotel at 8:30ish. Called the front desk, I asked about our rooms being cleaned and getting towels, the person told me that they do not have any towels at the front desk and Housekeeping was not answering their phone. Close to 10:00 my wife was going down to our companions room and noticed a housekeeper pushing a cart. My wife asked if she had some towels we could have. Sunday 03/17 As we were leaving I stopped by the front desk and asked that our rooms be cleaned and fresh towels be delivered. She assured me that would happen. We came back to the room and everything was correct. Monday 03/18 As we were leaving, I again asked that our rooms be cleaned and fresh towels delivered. When we got back the beds were made but no towels, not even the ones that we used, in either room. Called back to the front desk and inquired again about towels. We did get out towels. I would not recommend staying at this location, if you do stay here bring your own towels. On more than one dialog with hotel staff I asked that the hotel manager give me a call. It never happened. I also submitted two complaints on the Hilton website. I got one reply Dayi g they submitted this to the Embassy Suites directly. I got zero response from the hotel or Hilton. They did get paid the full amount and it was on time. Do not stay at this location!!

Date: 6 months ago

Review №179

Rating: 3

Date: 6 months ago

Review №180

Rating: 3

Date: 6 months ago

Review №181

Rating: 5

Date: 6 months ago

Review №182

Rating: 5

This place was beautiful. The atmosphere was classic

Date: 6 months ago

Review №183

Rating: 1

We booked 2 nights the hotel messed up our reservation so they gave us 2 rooms with king bed which was fine until the next morning when we looked at our reservation online and it stated we had to check out of the rooms we had been given due to their mistake this was not told to us when we checked in. We had one day to explore and thanks to this hotels mistake we have to sit here and wait til our original room is ready. The rooms we had half of the things did not work , disgusting furniture in both our suites. Definitely not the quality we expected for the price. Very noisy kids runny all throughout the hotel. Extremely disappointing for our first time in Texas. Would not recommend staying here if we ever come back definitely will not be staying here. Rooms: Old looks like stepped back into the 70s. Would not recommend. Only 2 light switches worked throughout the whole suite.

Date: 6 months ago

Review №184

Rating: 4

Date: 6 months ago

Review №185

Rating: 5

Date: 6 months ago

Review №186

Rating: 5

Great and beautiful service

Date: 6 months ago

Review №187

Rating: 2

Poor Attitude by staff at the restaurant. Got clothes stolen while they were doing room service. Rooms: Dark and outdated Safety: None of your belongings are not safe.

Date: 6 months ago

Review №188

Rating: 5

Date: 6 months ago

Review №189

Rating: 4

The hotel has small buses for guests to travel a distance of around 5kms. I liked the breakfast even though it closed very early. It is very busy on weekends.

Date: 6 months ago

Review №190

Rating: 5

Date: 6 months ago

Review №191

Rating: 1

Started out showing up at check in time with no rooms being available. When they put me in a room. The AC didn t work and they had to send a maintenance guy to come fix it. Rooms are outdated and run down. WiFi doesn t work.

Date: 6 months ago

Review №192

Rating: 3

If you are in a jam, and need a place to stay close to DFW, its OK at best. The building has potential, but it just feels tired when you walk in. 1x elevator out of order, rooms are humid, and sheet rock cracks in the walls. The staff was very kind and cheerful, helped us get to airport fast! Im afraid if it werent for the airport, this Embassy Suites wouldnt last without major renevation.

Date: 6 months ago

Review №193

Rating: 3

Rooms and hotels facilities in general could use some work. Im sure it was nice 15 years ago. This might be the smallest bathroom I have ever seen in a hotel room, or maybe everything really is bigger in Texas including me.

Date: 6 months ago

Review №194

Rating: 1

This hotel is absolutely disgusting. The rooms are falling apart, smell musty, moldy and the air conditioning does not work. It was impossible to sleep as a result and extremely uncomfortable also because how badly taken care of the rooms are. I didnt when feel comfortable sleeping on the bed as the bedsheets had all sorts of stains on them and who knows what else. Its the worst hotel Ive ever stayed at. Rooms: Old, smelly, moldy, musty, falling apart. Air conditioning not working

Date: 6 months ago

Review №195

Rating: 1

I am a diamond member and have stayed at this hotel almost every third week for the past 7 months. This stay was horrible. The bathroom faucet leaked. The shower/tub changer was cracked. The bath towels had been washed so many times they were rough and thin. The outlet in the bathroom did not work. I tried calling the front desk and no one answered. One night I came back and they literally threw towels on the table ignoring the trash and wet towels because of a leaky tub. Rooms: Disappointed

Date: 6 months ago

Review №196

Rating: 3

Date: 6 months ago

Review №197

Rating: 4

Date: 7 months ago

Review №198

Rating: 5

Date: 7 months ago

Review №199

Rating: 1

This place was awesome in its past but today it is run down and dated. Short ceilings and very small bathrooms feel like youre back in the 80s. The past 2 visits have been disappointing. The 1st time was a moldy smelling room almost like wet dog. The second was that the heater didnt work, and they made an attempt to repair it but couldnt. There were no other rooms to switch us to so they did refund our room and we stayed somewhere else. There are way more modern options in the area. We will be selecting one of them from now on.

Date: 7 months ago

Review №200

Rating: 5

Good example, even if a bit dated, of an Embassy Suites Hotel. They are conveniently close to DFW and have an all suite room set-up. Rooms were comfortable and clean, although it may need a refresh in a few years. Very open and airy feeling in the atrium area. Good cooked breakfast, even when I had a bit of a language barrier with the grill cook. They have an airport shuttle that came for me at 1:00 am, so kudos there. Will stay again if in the DFW area.

Date: 7 months ago