North Pole Express

Review №1

Rating: 5

this was a crazy xpreeeeringce o wow gorrila in de shower tres frowing in de sinke

Date: 4 days ago

Review №2

Rating: 1

TICKET PROCESS IS HORRIBLE!!! I havent attended the train ride yet, I will update my review in December. What I am upset about is the ticket purchasing process. I called 2 days in advance to speak with someone because we had a large group. The lady that answered the phone told me it would be no problem to call and that extra people will be on hand to help with the calls. I set an alarm and called at 9:59a since tickets went on sale at 10a! The phone just rang, then it hung up. I called back and it was busy. I logged on the computer at 10:02 and the site had a 16 minute waiting gue. I stayed only for it to crash, got back on a second time and it was 18 minutes and when we got down to 5 minutes; it jumped up to 52 minutes. I understand that this is a popular attraction, with that knowledge the City or whoever is in charge should keep their word and make sure that people are able to reach someone. My sister and I tag teamed calling; even waited an hour. NO ONE EVER answered a phone. They lied.

Date: 4 days ago

Review №3

Rating: 1

As a grandmother, I have looked forward to this trip with my four grandkids. I was sitting in front of my computer waiting for 10 AM to register. I kept trying to buy tickets clicking, clicking clicking online as soon as it turned 10 AM. Then I was put in a so-called waiting room for an hour. When it was finally my time, there was nothing left on any day anytime. This has to be rigged!!! It deserves a one star

Date: 6 days ago

Review №4

Rating: 1

I tried at 10:00am to get tickets today like posted! Was in the queue and was at a minute. It then said I have over an hour wait!!! By the time I got my turn, everything sold out! I feel cheated! This was more than bad, very disappointed!

Date: 6 days ago

Review №5

Rating: 1

The online ticket ordering system is absolutely HORRIBLE. I m really disappointed in the lack of good software and technology here. The chance of getting tickets is very, very low. Dont count on this for your kid s Christmas magic, despite the train giving advance notice. Why should they care, they get their money anyway.

Date: 6 days ago

Review №6

Rating: 3

Horrible ticket-buying experience my sister , mom and me, been on the site for hours still no tickets. just terrible had to wait in que and still nothing. waste of time, they need better system.

Date: 6 days ago

Review №7

Rating: 1

I have been on the website since 10:05 am and have not been able to book a ticket. All the seats showed unavailable from the start. This is beyond frustrating. I tried to call customer service. Its either busy or no answer. My granddaughter has been so looking forward to this!!! Im beyond disappointed!

Date: 6 days ago

Review №8

Rating: 1

Impossible to get tickets I got on as soon as you opened and was in waiting for an hour. All the tickets were gone. This is ridiculous... And your phone number doesnt work

Date: 6 days ago

Review №9

Rating: 1

Ticket buying experience was awful for 2024!! People have to be scalping tickets. Need a new system to show first available by number seats. Looking through each date and time to find nothing was time consuming and not worth it.

Date: 6 days ago

Review №10

Rating: 1

Very disappointed with the ticket process. It had me wait in a queue page for an hour. I had been waiting to get tickets prior which the site didn t go live until 5 mins after. Once I was finally in there was nothing available. Also every time I would try to click a seat it just zoomed into the page. The legend is also confusing because it said the greyed out areas are unavailable but also another grey was for facing seats so it was hard to tell what was even available not that it even let me click on anything.

Date: 6 days ago

Review №11

Rating: 1

Terrible ticketing process. First off, the link didn t go live for me until 1005 when it said they would go on sale at 1000. I was on my phone and my laptop. Also, I wanted the stockyards tickets and didn t realize there was a different link or area I had to go to to access this terrible ticketing software. When I finally got where I needed to be (one webpage on regular tickets and one on the stockyards), I had to wait online to get into a virtual line (WTF?). Once in line, had to wait another 15 mins. An annoying person was slowly walking across my screen as it got closer to my time. This guy might as well had laid down and taken a nap. FINALLY, got access, and then you had to hit Get Tickets and the screen refreshed. Then hit seat selection and then it refreshed. (Why is there this secondary page when you can go right to the seats from Get Tickets ?). Once you click on tickets, it takes several seconds to Refresh and reserve the ticket for you. So you may only get to click on one bench before you can select another one, and they are being picked up by other people like freaking vultures at carcasses. I finally had my seats and went to checkout with about a minute left (because you only have 15 mins to attack the seats like your playing a game of Wack-a-mole). I had EVERYTHING filled out for payment except my email address and had to check two boxes and hit submit/confirm/process, and this VERY user friendly and adaptive software kicked me off! I lost my tickets I had been diligently working on getting. I tried to retrieve my tickets, and they were swallowed up like a fat kid eating cake by the time I got back to the seat selection page (remember the multi-page refresh problem yeah). I have done this two years in a row, and this is by far the most horrible ticketing experience I have ever been through. I will not be trying again next year. I wasted over an hour of my time I could had been playing with my son. Thank you Polar Express Grapevine. Ruining lives one click at a time.

Date: 6 days ago

Review №12

Rating: 5

Date: 3 weeks ago

Review №13

Rating: 1

Went in November of 22 with my 5 yr old and pre teen. Nothing like the polar express ride. Mrs. Clause was rude. After you get off the ride, you grab a plastic kiddie cup of cold chocolate milk. They do have cute Christmas decorations and Christmas music along for the ride. But will not return! The Polar Express in Palestine is 10x better.

Date: 2 months ago

Review №14

Rating: 1

We didn t do the North Pole express. But we did do the kiss me I m Irish express same train just different season. don t go! It s horrible. The train goes 10 miles then stops a half hour, and then goes nowhere then returns in reverse 10 miles and stops an hour for a train to pass by The food is horrible. Chips and a sandwich in a box. The beer is warm. The cars are loud. This is a total punishment it s not even a train ride. It s more of a booze cruise to nowhere.

Date: 6 months ago

Review №15

Rating: 5

My grandkids loved the whole experience. Santa was friendly and chatted with the kids. The train ride was fun, and they loved the bell, hot cocoa, and cookie.

Date: 9 months ago

Review №16

Rating: 5

EPIC!!!

Date: 9 months ago

Review №17

Rating: 2

Disappointed in the entire experience.

Date: 9 months ago

Review №18

Rating: 1

Date: 9 months ago

Review №19

Rating: 2

We were very disappointed in this experience. They serve you cold chocolate milk in plastic sippy cups, they had one elf on the train that interacted with an intercom we couldn t understand. It has nothing to do with the movie Polar Express. The bathroom on the train was disgusting and the train took off 20 minutes later than scheduled. The whole experience was a major letdown and we will not be back. Don t waste your money.

Date: 9 months ago

Review №20

Rating: 3

This is perfect for kids. Theres a person dressed in elf who keeps interactive and engaging. They give you a cookie per person, bell for kids and memory mug with delicious chocolate milk in it. The ride is 45 minutes and you get a free photo with Santa. However in my opinion $40 isnt worth the price.

Date: 9 months ago

Review №21

Rating: 1

We paid $160 and travelled over 45 mins + paid to park to have a mediocre experience. A lot of moms that got tickets actually felt the same. Total waste of time and money for a 4 seconds hello from Santa and a cold hot chocolate in a plastic cup. This was not the magical experience we were expecting and we left feeling underwhelmed. I do not recommend the Polar Express Grapevine. There are so many other activities to spend your time and money on.

Date: 9 months ago

Review №22

Rating: 3

I ll start with the positives: the train is very well decorated and our main elf in our car was excellent and had a lot of energy and excitement. I don t know how he did it over and over again with such enthusiasm. Now here s my .02: If you re a polar express (book/movie) fan, this is not it. Sure it has elves , Santa, and plenty of kid friendly entertainment definitely not anything related to THE polar express. It s just a train ride with activities for 45 minutes. Also the train ride itself just takes you through industrial parts , stops. And reverses back to the station. Even my 5 year old understood what was going on and was wondering why we re going back where we started. There is literally nothing to see outside so keep kids in aisle row to get close to entertainment.

Date: 9 months ago

Review №23

Rating: 1

We have attended this event for 5 out of the last 6 years and it used to be a magical experience with shows, real reindeer and Mrs Claus delivering cookies to the kids and leading everyone in Christmas carols! This year it was just a sad forced shell of what it used to be. No one seemed happy to be there. It all started with the dumpster fire that was purchasing tickets! We waited online for almost an hour for our turn to buy tickets and when we entered the platform we were given 10-15 minutes to pick a date and time from limited options and purchase our tickets. When we arrived the shuttle never came.to pick up visitors so we had to pay for parking, the carousel, which was the only thing to do, didnt seem to be open as the ticket booth was closed the entire afternoon. The only other thing on the midway to take advantage of was a corndog stand and a vendor that sells beardgrooming supplies and another that sells jewelry....very Christmasy (sarcastic) The train ride (which left abt 30 mi utes late) was a hokey interaction with a PA system that no one could hear and couldnt follow along with, no Christmas carols and the experience culminated with a skinny 23 year old Santawith a short brown beard and an obvious pillow stuffed in his jacket!!! WHAT THE HECK? Every adult on our train car just laughed in disappointment bc no one knew how to react Our kids actually asked us where Santa was bc that wasnt him. At $40 a ticket this wasnt worth it! We agreed that we definitely made memories from this. We didnt even bother getting pictures with Santa bc we couldnt deal with any more disappointment This is the last year we are going. Not worth it!!!!

Date: 9 months ago

Review №24

Rating: 5

Date: 9 months ago

Review №25

Rating: 1

I wouldnt go again. The train didnt depart until 20 mins after the scheduled time, and it made several stops. I think the total time the train moved was about 10 mins, and was stopped about 30 mins. The train goes forward a bit, then reverses back to the station. There was a cute elf on the train who interacted with an annoying prerecorded conductor and Mrs. Claus over the speaker. They hand out a packaged cookie and a plastic mug of chocolate milk, which you get to keep. The bells are only handed out to the kids even though my ticket cost the same as my kids. There was no show, just an elf having a conversation with a speaker system. Santa came on the train and took pictures with each family. The bench seat that is wheelchair accessible has a window that will be opened during the ride so that the train doesnt get too hot inside, per the conductors explanation.

Date: 9 months ago

Review №26

Rating: 5

Date: 9 months ago

Review №27

Rating: 5

The grandkids enjoyed.

Date: 9 months ago

Review №28

Rating: 1

Date: 9 months ago

Review №29

Rating: 5

If you are looking to get the kids out of the house for the Christmas season, this is a great spot. Lots of events and activities. However, book early, the tickets sell out in July for the train ride .

Date: 10 months ago

Review №30

Rating: 5

My wife and I have been wanting to ride the Polar Express for a while, and we finally got to ride car 1808. Loved the whole moment. The elf kept everyone informed the whole time. Enjoyed it when Santa came on the car and let everyone take a picture with him. If you have kids or grandkids, you need to take them on the Polar Express.

Date: 10 months ago

Review №31

Rating: 3

Worth it if your kiddo is really into trains and into Christmas. You can make it special by wearing the PJs and hyping it up but not sure its truly worth the cost unless you just want something to do. You wont see much on the train at night. We saw someone changing clothes in their living room which was awkward. If you missed out on tickets, not the end of the world.

Date: a year ago

Review №32

Rating: 2

Sooooo disappointed in the reservation process this year!!! And they keep raising the price of the tickets (now $40), and taking away some of the magic! No more show after the train ride!!! All the entertainment is on each train. And I don t think it s right to make a family of 3 buy 4 tickets, since tickets must be bought in pairs!!! Last year, we only took our two youngest, and they didn t get to experience the snow either since it was broken when we were there. Sadly, our family s tradition for the past 10 years has come to an end. Oh, and they have miniaturized the mug of frosty chocolate milk! So you get maybe 1/4 of a cup of this great blend of milk and chocolate! Will not be returning. Sad! Because it was such a great tradition back in the day before Covid.

Date: a year ago

Review №33

Rating: 5

Date: a year ago

Review №34

Rating: 1

The website to order these tickets is the worst!

Date: a year ago

Review №35

Rating: 2

This used to be an event I would buy tickets for in advance. But in recent years they have taken away a lot of the extra detail and events that would draw a crowd. They no longer have the performance with elves prior to boarding the train. The chocolate milk is not hot chocolate. They charge more and they sell the tickets in July. So that mom groups can purchase all the tickets way in advance. Who is thinking of Christmas activities in July? Grapevine has made his a money making event and have lost the magic it used to hold for so many families.

Date: a year ago

Review №36

Rating: 4

We love the North Pole Express. Fun and not too long. The staff is super friendly and helpful. Last year when we went, they did not have the snow going which was super unfortunate because my 3 year old wanted to see the snow the most which is why I did 4 stars. We did photos with Santa, that was quick and they turned out so well. Santa is so good with the children.

Date: a year ago

Review №37

Rating: 1

The Ms Santa in our car gave everyone bells, kids, teenagers and adults in our car except the hispanics. Only my 5 year old got it in our group of 4 while all the other white adults received one. Racism?

Date: a year ago

Review №38

Rating: 5

The children loved it fun awesome singing

Date: a year ago

Review №39

Rating: 5

SWEET MEMORIES WITH MY 14 GRANDCHILDREN AND THEIR PARENTS

Date: a year ago

Review №40

Rating: 5

Date: a year ago

Review №41

Rating: 5

Great time!

Date: a year ago

Review №42

Rating: 1

Date: a year ago

Review №43

Rating: 3

The experience is very nice obviously thinking about the children but on this occasion I wasnt there and you really visit them for that reason, so that the children can enjoy it for a moment not just for , and if you cant find seats nearby they help you get seated in a place where your family can meet that I really liked, the cookie they give is super delicious and the free photo with Santa is appreciated although it is very much needed on the train.

Date: a year ago

Review №44

Rating: 4

Date: a year ago

Review №45

Rating: 1

What a disappointment this was. The actors were tired and clearly ready to go home. The mug is a plastic sippy cup. No elves on the train. The while thing was a let down. Wasted money.

Date: a year ago

Review №46

Rating: 2

Did this with our young elementary aged kiddo in December of 2021 and 2022. In 21 we had Santa on the train who personally visited each family and took a photo there on the train(it was fantastic) this year in 22 no Santa on the train and replaced with a poorly done 6minute theater production of two elves and Santa once the train ride is over in a tent. If you ve done this ride before beware that the changes the owners made make the entire experience less impactful and less personal for the kids. Highly recommend you avoid this attraction.

Date: a year ago

Review №47

Rating: 5

Such a fun experience! The train was decorated so cute and everyone was so engaging. We got lucky and managed to get tickets on standby. I m so happy we took the chance because it was a great time. Highly recommend!

Date: a year ago

Review №48

Rating: 4

This was fun for the group and about $160 for a family of 4 in the VIP part of the train. Everyone was so nice and went above and beyond. My youngest was bummed to find out the train just goes forwards and back and took the magic away for her. The show at the end was cute and overall good experience.

Date: a year ago

Review №49

Rating: 3

Had such a difficult time navigating their website for ticket purchases

Date: a year ago

Review №50

Rating: 5

This historic hotel has a model train set with Grapevine as the theme. There are multiple trains that are going through the model town and a lot of fun people moving. It has a public restroom that is well kept and also for a dollar you can walk through these vintage decorations that they have including a talking reindeer.

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 4

Date: a year ago

Review №53

Rating: 4

If youre expecting a Polar Express experience, this isnt the train ride for you. However, it is still a fun time and my son loved it. The scenery on the train ride is very lacking, so if you are going during the day be prepared that there isnt anything to see. Mrs. Claus, our elf, and the other staff in our train car were fantastic. The seating on the train is a little cramped. My son really enjoyed the show when we returned to the station. It was a cute show definitely aimed at keeping the kids entertained. Overall, we had a great time.

Date: a year ago

Review №54

Rating: 5

Date: a year ago

Review №55

Rating: 3

3 yo enjoyed the train but the 7 yo was not as impressed. Wish there was more parallels to the movie Polar Express.

Date: a year ago

Review №56

Rating: 2

I paid over $400 for my entire family to participate in this previously fun adventure. How incredibly disappointed we were to get there to find out that Santa was not personally visiting the train as he had for many previous years, but instead there was a gathering in some tent. My grandchildren did not have the same experience has they have had in the past. If this is the approach they plan on continuing to follow, this years was our last.

Date: a year ago

Review №57

Rating: 5

This is a tradition for my wife and I and we bring our grandson, but with the boom of grandchildren this is still by far a great way to see Santa

Date: a year ago

Review №58

Rating: 5

Date: a year ago

Review №59

Rating: 3

Our experience was nice but not as awesome as expected. Seats are very crowded. Nine years ago I remember getting to the turn-back point & there was a house decorated as the N Pole & Elves danced around the big outdoor tree & sleigh. This year NOTHING - just rode the train out & back - saw the streets & roads & old buildings of Grapevine very disappointed.

Date: a year ago

Review №60

Rating: 5

So much fun for all ages!!! Arrive early, not enough parking options.

Date: a year ago

Review №61

Rating: 3

It isnt what you quite think its going to be. You expect some lights, at the minimum, along the ride. Theres none. You go for a bit behind some shipping facilities and theres nothing much to see. That said, it is a cute Christmas experience and a good way to experience a train if youve never been on one. Seating is a little tight and the crew didnt have a lot of spirit, but I was still really happy with the overall idea of it. Just keep expectations realistic and probably best for smaller kids!

Date: a year ago

Review №62

Rating: 1

More like The Boring Express! I was not impressed at all. Dont waste your time and money.

Date: a year ago

Review №63

Rating: 5

We got family photos with Santa. Got great photos, photographer knew exactly how to arrange us, how to have us pose and itwas really quick. And the Santa for the photos is the best!

Date: a year ago

Review №64

Rating: 5

This is so awesome for 2-6 years of age. They do an awesome job entertaining the kids. Would highly recommend it

Date: a year ago

Review №65

Rating: 5

Date: a year ago

Review №66

Rating: 5

Definitely a great place for families and kids!!

Date: a year ago

Review №67

Rating: 5

Date: a year ago

Review №68

Rating: 5

Great place to take pictures with Santa and ride the polar express train. New additions this year with the pony merry go round out side front door.

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 1

Date: 2 years ago

Review №71

Rating: 1

This turned out to be a bust. The train went nackwards for like 15 minutes, then forward for 15 minutes. The hot cocoa was cold. We saw nothing but apartments and shipping facilities. Dont waste your money.

Date: 2 years ago

Review №72

Rating: 5

Date: 2 years ago

Review №73

Rating: 5

Date: 2 years ago

Review №74

Rating: 5

Family fun event

Date: 2 years ago

Review №75

Rating: 1

This was ok but not what everyone is talking about how great it is. People get treated differently here or maybe it was just my teens and I. The lady giving out the souvenir mugs stated that we could not have any because it was for the children only. Since it was our first time there, I just assumed she was correct. However, come to find out everyone receives a mug including the adults and my teen was really disappointed that she did not receive one. Also, there were no reindeer or shows that my cousin mentioned there would be. Unless, there was but no direction on how to get there. Dont waste your money at this one. Im pretty sure there are better ones even if you have to drive a bit to get there it will probably be way better anyways.

Date: 2 years ago

Review №76

Rating: 2

Compared to other real Polar Expresses, this one is over priced and clearly just sold out to maximize profit. Only 45 minutes (so they can park more trips per day), no Polar Express affiliation (so poorer music and no story) and they dont even hand out sheets for the songs (I no longer remember all the words to the songs). My 8 year old asked of this was a fake ride! Its still fun, but compared to others just not all that good.

Date: 2 years ago

Review №77

Rating: 5

My grandsons ages 4 and 6 absolutely loved riding the train, they loved looking out at the forest and creeks. As we chugged along we sang songs, listened to ring our bells, cookies and chocolate milk for all in a souvenir mug. They loved the crafts, and Santa and Mrs. Clause, for children it was a 10 star event, and that s what it is, an event for children, not meant to entertain adults.

Date: 2 years ago

Review №78

Rating: 5

Date: 2 years ago

Review №79

Rating: 2

We visited last Friday and drove 7 hours to attend. To be honest it was a great concept but just lacked any soul. The venue is great...the train was super neat.... but there were many things that were just a miss. Maybe our expectations were too high but the atmosphere was just dead.... seemed like they had minimal staff and they were just tired. The ride was nice but the children just looked into darkness. The singing was just maybe three songs with very little energy. The Santa did great but again just seemed tired and worn out. The kiddos were super excited about the event but having young kids waiting in line, boarding the train, eating a cookie without a drink had many of the kiddos asking for water which there was none. I was expecting an environment with lots of energy and fun but sadly we had just the opposite. I even asked other parents there if they expected more and they all agreed. I plan on taking my children to another polar express but it will not be in Grapevine.

Date: 2 years ago

Review №80

Rating: 2

This was terrible. There was no read with santa. Or they didn t send out the informs on where and when. We got there early to get our tickets and my family was separated. So much for spreading a train ride with my 4 year old. Mrs claus seem like she was over it. It was just a train ride with decorations and a cookie you need milk for. I understand it was THE NORTH POLE EXPRESS but Jesus a little bit of interaction and better seating so family didn t get stuck with other families would of been better

Date: 2 years ago

Review №81

Rating: 2

I was extremely underwhelmed by the experience. My six year old was extremely excited to start but that faded as the ride went on. After the ride was over we walked through the forest and that was it the end. We ve had many people tell us about the whole experience they had when they ve gone in the past and it felt like the company decided to just save money this year and cheapen the experience. The train car was nice. Santa and Mrs. Claud were nice. The views were of trailers that aren t well kept, warehouses, homes in need of some TLC, and some trees. I wouldn t suggest that anyone pay $35-40 a person for this experience until they add the ending pieces back onto the event.

Date: 2 years ago

Review №82

Rating: 4

Our family had a reallly great time! I saw many reviews complaining about the soap snow tree maze afterward, so we just skipped it and beat the crowds to get our photo with Santa! My kids loved every moment of it, it was magical for them. They ve been ringing their jingle bells nonstop since, so that s .. fun. Haha! Not sure why people are saying there was no songs, no cookies, no chocolate milk drink? We had all of that. Mrs Claus and Santa interacted with everybody, and asked my kids if they ve been good, all of that. It was fun!

Date: 2 years ago

Review №83

Rating: 1

DO NOT WASTE YOUR MONEY! A few friends and I thought it would be a fun holiday adventure. We were very wrong. The 45 min train ride is very underwhelming and kind of boring. Even the children did not enjoy themselves. We purchased first class tickets and were seated in the coach class car and our group was separated. On the website it does say if there are odd numbers in the group someone may be separated so we purchased an even number of tickets to make sure we would sit together but this did not happen. The ride consisted of warehouse and apartment building views. The snowy Christmas village was just some small Christmas trees arranged in a zig zag pattern that you walk through after the ride. Even the frosty chocolate snow milk was a disappointment! the souvenir cup was filled with about 3oz of drink. There is no reference to the book throughout the experience. The cherry on top or us was when Santa was not able to take pictures with our family because he ran out of time. I do understand there are a lot of families on the train but it is still disappointing. This is setup like a giant money grab and nothing more. Save your money and walk around downtown grapevine for free. Your family will have more fun looking at the lights and decorations than they will on this train!

Date: 2 years ago

Review №84

Rating: 5

My kids loved it, we as a family had a great time. Word of advice....get there at least an hour prior to boarding. Parking fills up quick. We made it with minutes to spare. And when the schedule time for departure comes there is no stopping or getting on. Safety is a top priority.

Date: 2 years ago

Review №85

Rating: 1

This adventure is not worth it, I had a family of 19 on this adventure and spent nearly $1000, only to be let down. There was no story read, no hot chocolate, only chocolate milk. There is no North Pole that you go to, all you see are headlights, and factories. Paid for first class seats, which were very cramped, no heating, and Mrs. Clause was very rude. The staff from the info desk all the way to the inside train staff were very unhelpful. So I say to yall, dont waste your time here! Merry Christmas America!

Date: 2 years ago

Review №86

Rating: 5

Was a great experience for my kids and wife. The train ride was great with Mrs. Clause and Santa. The area is set up for activities for the kids. Great evening event if you can get a train ticket.

Date: 2 years ago

Review №87

Rating: 5

Date: 2 years ago

Review №88

Rating: 5

Nice place to have a good time with the family

Date: 2 years ago

Review №89

Rating: 4

Neat experience, first and last

Date: 2 years ago

Review №90

Rating: 1

This was extremely underwhelming. I would recommend the polar express train in Palestine - I believe - a much better polar express experience. This train is not a polar express train- no hot chocolate and the story isnt read- it wasnt fun, we basically sat there for 40 minutes watching Mrs. Clause go up and down the isles. Theres nothing to see outside the train except factories. At the end, when we got off, we received cold chocolate milk. Also, Santa actually argued - very rudely and with all our kids in front of him- with my elderly mother about pictures. It was preposterous and absolutely ruined the experience we spent $700 on. Do not waste your time here; there are much better Christmas experiences in nearby towns.

Date: 2 years ago

Review №91

Rating: 5

We all had a great time!!!

Date: 2 years ago

Review №92

Rating: 3

Date: 2 years ago

Review №93

Rating: 5

Awesome!!

Date: 2 years ago

Review №94

Rating: 5

Date: 2 years ago

Review №95

Rating: 5

Nice

Date: 2 years ago

Review №96

Rating: 5

Date: 2 years ago

Review №97

Rating: 4

So the train is cute. They decorate it, give you chocolate milk in a keepsake cup, a cookie, and the kids get a bell. The play songs on the radio and try and get to sing. As for the view, its ugly. You look at basically nothing. Some ugly bridges, and ugly trees. No Christmas decorations or Christmas lights at all. I thought youd ride by something Christmas like to look at. If youve ever ridden the stock yard train its exactly like that. Same style train, you go forward for maybe 20minutes, stop, then backup back to where you came. Then you get to go to Santas workshop which was fun. They blow fake snow outside and inside they put on a little show. You get a complimentary pic with santa too. Theres other stuff to do around there but isnt included with the ticket price, but there is a Christmas town. Thats where you board and unload. Had there been some sort of decorations or lights or something to look out at on the train rather than the ugly view of urban graffiti bridges then I would have given a higher rating. For the price its not bad since you do get the santa photo, mug, cookie, bell, ride, and the workshop show.

Date: 3 years ago

Review №98

Rating: 3

Sadly because of Covid the experience was not as great asnin the past.

Date: 3 years ago

Review №99

Rating: 5

The train and Santa was great!

Date: 3 years ago

Review №100

Rating: 1

Such a DISAPPOINTING experience. For the money, I would NOT recommend this event. Go to Six Flags. Much better value!!! Plus, They pretty much ripped off their entire performance (if you could call it that) from the movie Elf....characters, lines, the whole bit. I hope they paid The licensing fees to use all that material! Our train went about 3 mph for about 20 mins in one direction (with absolutely nothing to see). Then it stopped, sat there, and reversed back to our starting point. The train was dirty and gross. Costumes were tattered and did not fit. Buddy the elf s had a beard. Complete waste of money and rip off.

Date: 3 years ago

Review №101

Rating: 5

My daughter had a great time. The staff were all very upbeat, and happy. The train is beautiful. It s a holiday tradition for my family.

Date: 3 years ago

Review №102

Rating: 5

Date: 3 years ago

Review №103

Rating: 4

Date: 3 years ago

Review №104

Rating: 4

Fun train ride! Unfortunately, due to covid a lot has changed but the kids were excited either way. The actors on the train were so good. The only thing is, prices have increased and I wouldnt say that was because they added something new. They took away the big show after the train ride because of covid so Im not sure what the price hike was for. Overall, we made new memories with the kids and thats what made it special.

Date: 3 years ago

Review №105

Rating: 5

Date: 3 years ago

Review №106

Rating: 5

This was so worth the money to me. Super cute, on-time, elf was a great actor, Santa looked real, fake snow when you walk out, cookie was yummy and free pic was a plus! Impressed all around!!

Date: 3 years ago

Review №107

Rating: 5

Date: 3 years ago

Review №108

Rating: 5

Awesome

Date: 3 years ago

Review №109

Rating: 1

Should be $10 ticket max Did not feel like the polar express and very expensive for what you get. Grapevine is an awesome Christmas vibe though!

Date: 3 years ago

Review №110

Rating: 5

awesome

Date: 4 years ago

Review №111

Rating: 5

Date: 4 years ago

Review №112

Rating: 2

It s a great idea but my suggestion is to not even offer days. We went on a Sunday afternoon. It s still warm in Texas so it was too hot to enjoy. With no lights it s not even like Christmas. We mainly enjoyed being with our family.

Date: 4 years ago

Review №113

Rating: 5

Date: 4 years ago

Review №114

Rating: 5

Date: 4 years ago

Review №115

Rating: 2

Was very disappointed in the train ride! On the ad it sates you will see tons of Christmas lights! Barly see any. You ride threw the hood all the way to the New amazon and then turn around! Seen a few apartments with lights. More construction than anything! My kids enjoyed the little show after the train ride! Advise to just catch the show and skip the train ride! My kids hated it!

Date: 4 years ago

Review №116

Rating: 3

Great for kids under 5. Miserable for parents. Skip the show afterwards.

Date: 4 years ago

Review №117

Rating: 1

Very disappointed with this experience. The train was old and tacky, the employees were unfriendly, and the tickets were expensive. Save yourself the trouble and just watch the movie; your money will be better spent elsewhere.

Date: 4 years ago

Review №118

Rating: 5

Date: 4 years ago

Review №119

Rating: 2

Date: 4 years ago

Review №120

Rating: 5

Its definitely a Night to remember an years to come with our kids.

Date: 4 years ago

Review №121

Rating: 5

Date: 4 years ago

Review №122

Rating: 5

Absolutely wonderful Christmas event. I would think the average child between 3-6 would love it.

Date: 4 years ago

Review №123

Rating: 5

Date: 4 years ago

Review №124

Rating: 5

Great time

Date: 4 years ago

Review №125

Rating: 4

Date: 4 years ago

Review №126

Rating: 5

Date: 4 years ago

Review №127

Rating: 2

I attended this tonight with my family. I appreciate the logistics of the event and how organized it was. The train ride was unusual. The staff (on the train) were very kind and sweet to the kids. The announcer was strange and robotic, as she sternly announced the rules that kids need to follow. The scenery (outside of the train) was nothing... The train just traveled the tracks to the back of the DFW airport and came right back. - After exiting the train, we walked through some snow which was actually soapy water. The investment to get real snow blowers would have been nice. The finale performance in the large tent (a.k.a. The North Pole) was what was most disheartening. The adults sat in cheap foldout chairs while the children were allowed to sit down around the stage. - Keep in mind that these 2, 3, and 4 year old children had just been sitting down for an hour straight, or longer... The performer known as the elf juggled and did a cute sketch for the kids. What was strange and shocking was that three different times, he yelled (yes, I typed yelled) at the kids to get off the stage! Kids were not on the stage but were standing up (instead of sitting) trying to wave at the performer. The third time the performer yelled, he was yelling at a child with down syndrome and other disabilities. I was floored! - My suggestion: save your $200 and go visit the ICE exhibit at the Gaylord Texan.

Date: 4 years ago

Review №128

Rating: 4

I like the activities before & after boarding the train & I like the North Pole where we pick up Santa; however, theres not much going on inside the train, or anything to look at, until you get to the North Pole.

Date: 5 years ago

Review №129

Rating: 4

Good grilled cooking!!

Date: 5 years ago

Review №130

Rating: 5

Had an amazing experience with my little girl , my husband and my in- laws !!!! It was so festive!!!! The train ride is magical!!!!!! Mrs. Clause goes around to say hello to all the children and an Elf follows her giving away magic bells !!! Perfect experience !!! Highly recommend!!!!!

Date: 5 years ago

Review №131

Rating: 3

Fun for kids. Long waits and interesting bussing options to the venue.

Date: 5 years ago

Review №132

Rating: 3

Date: 5 years ago

Review №133

Rating: 5

Tricky to get tickets for this, selling out in hours, but its worth it. The train makes a short round trip out east and back to the station. On the ride youll sing Christmas songs and enjoy some snowy chocolate milk with a souvenir cup. At the halfway point Mrs. Claus will give the kids a high quality etched jingle bell. When you get back to the station you exit to the North Pole where theres a show with Santa and his elves. A very memorable experience and the kids love it.

Date: 5 years ago

Review №134

Rating: 4

A great time. Wish though they had a price list displayed. The shows were great and family had a great time

Date: 5 years ago

Review №135

Rating: 4

We go every year

Date: 5 years ago

Review №136

Rating: 3

Definitely not what we expected. They said the train ride leads you to the town but the train just literally goes down the tracks under a freeway bridge and then reverses . Definitely not worth the 40 dollars paid will not be going back .

Date: 5 years ago

Review №137

Rating: 5

I love too go here

Date: 5 years ago

Review №138

Rating: 5

Date: 5 years ago

Review №139

Rating: 5

What a great evening spent with Santa and train ride to north pole. Train ride was awesome but what followed afterwards was an icing on the cake. A small play by few characters that concludes with santa and mrs. Claus making brief appearance at the end. Letter to santa and a free pic with santa were the highlights.. must visit.

Date: 5 years ago

Review №140

Rating: 5

Date: 5 years ago

Review №141

Rating: 3

It was disappointing, it was not as great as two years ago.

Date: 5 years ago

Review №142

Rating: 1

The photographer was awful. Not a professional at all like the sign stated. And, the customer service was worse. They made us go to the back of the line for a picture retake with Santa. This is a Christmas tradition, for us, and we are usually are in Durango, Co with Santa. I hope Grapevine can so a better job going forward.

Date: 5 years ago

Review №143

Rating: 5

Excellent place, wonderful food!

Date: 5 years ago

Review №144

Rating: 5

Super cool event for the kids and family.

Date: 5 years ago

Review №145

Rating: 5

Date: 5 years ago

Review №146

Rating: 4

Good time to spend with kids

Date: 5 years ago

Review №147

Rating: 5

Date: 5 years ago

Review №148

Rating: 1

We did not have a good experience. I understand it may have been unusual circumstances, but I need to share in case it happens again. We rode the train on a day (Dec. 19) they were apparently testing the new train from DFW to Fort Worth. As a result, we had to stop numerous times. The 20-30 min. train ride turned into a 2 hour train ride, and most of the time we were not moving. We were on one of the worst cars (very small windows) with no air and no food outside of cookies. By the end, all of the kids were going crazy - hot, bored, and tired. We had to miss all of the post-train activities because it was way past my daughters naptime when we finally got off. Despite several complaints, the North Pole Express is refusing to do anything to compensate us for the bad experience. Overall, I cannot recommend the company or the experience.

Date: 5 years ago

Review №149

Rating: 1

Waiting in line now it is taking to long ,its 8pm and still not on the train

Date: 5 years ago

Review №150

Rating: 3

The kiddo enjoyed seeing the train and the show afterwards, and also liked the snow that was around the scene. He also chugged the drink they gave him. One real point that needs improvement is the line / wait management. We waited quite a while outside, then once inside we just waited more but in a more cramped and loud environment, which is not the most pleasant thing when having to deal with kiddos. With nowhere to sit, and nothing to do - this was stressful.

Date: 5 years ago

Review №151

Rating: 1

Agree with others that the views are bad and like another reviewer, my 6 year old was upset at how fake it was (pretty sure this killed the magic for her). In addition, our train was 1 hour late starting. Ive been on other Polar Express-like trains in other cities and this was the worst. We sang 1 Christmas carol. Boarding and getting off at the same location doesnt work when you are trying to tell the kids you went far away to the Santas workshop. The kids know they passed it on the way to board the train and then walk right back to the car without needing to take another train ride afterwards. Very disappointed.

Date: 5 years ago

Review №152

Rating: 5

Date: 5 years ago

Review №153

Rating: 5

Great family adventure lots of fun for all....

Date: 5 years ago

Review №154

Rating: 5

Date: 5 years ago

Review №155

Rating: 3

Its a good ride when you get on and get going but the wait to get on is loooong. They could help by having the TVs in the entrance tent playing Christmas cartoon movies and turning the sound on. Kids waiting in line for so long is a Valium nightmare!

Date: 5 years ago

Review №156

Rating: 5

Date: 5 years ago

Review №157

Rating: 1

Overall poor experience for our family. Lets start with the good... Cool train for a toddler to ride. Well decorated areas and things to do before getting in-line. Negatives-the required/recommended time to arrive is way too early. We were told to arrive approximately 45 minutes before ticketed time. However, the actual wait was well over one and a half hours. The wait EXCEEDED the ticketed start time by over 25 minutes. Most of your time will be spent in a line that has nothing to provide a distraction for children... Boring tent with dingy green carpeting and never ending loop of infomercials to Gaylord Texan (Everything a toddler could ask for). Now, lets move to the worst.. They seated us next to a Tash can that smelled of rancid milk and lost dreams. So of all the seats we were the only ones that couldnt adjust to see each other (the other seats reversed so you could change direction of view to inward). I guess not the trash isle. Lastly, a bit concerning. Currently they are sharing this rail line with trainees for the new commuter rail going to DFW airport. This was announced during our ride as we had to stop to allow the other train to go past us. Maybe its better not to have live trainings on the same tracks with a train full of families. My recommendation is to pass this event at all costs. Just go to the Thomas the train event which is much better and run with more consideration to the guests.

Date: 5 years ago

Review №158

Rating: 4

Its a cool experience. A bit of time to stand in line, but the train is great.

Date: 5 years ago

Review №159

Rating: 4

This is a nice family event that cost $28.00 a person. You get a free 4x6 picture with Santa, a floor show and a train ride (that for the children, includes a bell, cup of chocolate milk and a cookie). You can also ride a carousel, see reindeer and write a letter to Santa. Theres a Christmas tree lot that has real snow coming down, the kids love it. Its a nice family evening. After your great time here go across the street to AJs and have some great BBQ.

Date: 5 years ago

Review №160

Rating: 5

Date: 5 years ago

Review №161

Rating: 1

Terrible this year. Train was 20 mins late

Date: 5 years ago

Review №162

Rating: 1

Waited over 20 minutes after the official boarding time. Piss poor time management for an event that involves children. As the wailing of other children begin to sound off all around the line. Will not do this next year.

Date: 5 years ago

Review №163

Rating: 5

Date: 5 years ago

Review №164

Rating: 5

Date: 5 years ago

Review №165

Rating: 4

Date: 5 years ago

Review №166

Rating: 4

Date: 5 years ago

Review №167

Rating: 3

No letter to santa

Date: 5 years ago

Review №168

Rating: 5

Great group of people running the North Pole Express. The scenery on the outside is not as nice but inside it is great.

Date: 5 years ago

Review №169

Rating: 1

Do NOT pay to see the live reindeer exhibit. The reindeer were so heavily sedated that it was frightening. One of them was passed out with his head in the food bowl and breathing very heavily. Im not sure who to report them to? Very long lines and not enough food choices. Very friendly staff.

Date: 5 years ago

Review №170

Rating: 2

Overpriced and boring

Date: 5 years ago

Review №171

Rating: 3

Date: 5 years ago

Review №172

Rating: 5

Date: 5 years ago

Review №173

Rating: 2

Very disappointed in the overall experience. My 6 year old left in tears because of how fake everything was. The stop at the North Pole to pick up Ms. Clause was right outside the Amazon warehouse... And the second stop which is supposed to be Santas work shop is exactly where we started... My mommy heart was crushed for my kids because of how disappointed they were. The only reason I give it any stars is because the actors were very friendly and Ms. Clause was so sweet. We wont be going back. And it definitely was not worth the nearly 30$ per person.

Date: 5 years ago

Review №174

Rating: 5

Everyone is so nice in Grapevine, we had a great time.

Date: 5 years ago

Review №175

Rating: 2

Long wait to get on train. No seating available for those who want to sit and wait for train. Not much to do outside of train. Train left later than ticket stated. No lights to see on ride. The hot chocolate was just chocolate milk. The only good part the disposition of the staff.

Date: 5 years ago

Review №176

Rating: 5

Date: 5 years ago

Review №177

Rating: 2

We went last year and it wasnt as great as it could have been. 2 things that really stood out to me were the ride and Santa. The inside of the train is beautiful and Mrs. Claus was great but I guess I assumed that there would be lights or something as we passed by. Nothing. It was mostly dark outside. We did see a Amazon warehouse though. Then Santa.... he could have definitely been nicer. We were closer to the end of the line and he was far from jolly. He didnt say a word to my kids and didnt even smile in the photos. I dont think Id do it again or recommend it.

Date: 6 years ago

Review №178

Rating: 4

Date: 6 years ago

Review №179

Rating: 5

So much fun for the kids. It has grown in popularity over the years, so buy your tickets well in advance !

Date: 6 years ago

Review №180

Rating: 5

Fun, fun, fun!

Date: 6 years ago

Review №181

Rating: 5

Date: 6 years ago

Review №182

Rating: 5

Fun train ride for young kids. Train ride is short but fun.

Date: 6 years ago

Review №183

Rating: 5

Date: 6 years ago

Review №184

Rating: 5

Date: 6 years ago

Review №185

Rating: 5

Had a great time on the polar Express.

Date: 6 years ago

Review №186

Rating: 3

Date: 6 years ago

Review №187

Rating: 4

Great experience, especially for children. The magic of Christmas captured. Excellent bus transportation to the train station. Staff was friendly. Trains are not air conditioned and it was brutally hot on board. It was about 73 degrees out the afternoon we went and he ride was unbearable. Ppl were complaining and we had to fan ourselves bc we were pretty sweaty. Can t predict the weather... but I recommend going when it s cooler!

Date: 6 years ago

Review №188

Rating: 5

Great atmosphere for Familys and great food.

Date: 6 years ago

Review №189

Rating: 5

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Date: 6 years ago