Napolis Italian Kitchen & Market

Review №1

Rating: 4

We went for a late lunch and started with the Brussels sprouts. They were good but lacked flavor. For the entrée, I had the lasagna with a side salad, and my husband ordered the Italian sandwich with homemade chips. Unfortunately, they were out of chips, so they substituted them with French onion soup. Both dishes were tasty and delicious. The server was superb. Im giving it a four star due to the Brussels lacking flavor.

Date: 6 days ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

Spent 150$ in here expecting a nice family meal. When, this is going to sound like a joke but I swear it s not, a full grown woman got up from her table with no pants or undergarments. Walked right past my table and many others with children, and nothing was done. The servers just took her to the back, dressed her, and told her to have a good night. No cops were called?

Date: 2 weeks ago

Review №5

Rating: 5

Stopped by for gelato, it was fabulous!

Date: 3 weeks ago

Review №6

Rating: 5

Date: 3 weeks ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 5

Good food

Date: a month ago

Review №10

Rating: 4

Date: a month ago

Review №11

Rating: 5

Quaint Italian place right on Main! We had a snack of the calamari steak diavola and it was delicious! I highly recommend! Service was great and they have Peroni on tap! Parking: Free parking spaces very near

Date: a month ago

Review №12

Rating: 5

Delicious food and great service!

Date: a month ago

Review №13

Rating: 4

Saturdays and Sundays they have live music! We had the caprese salad to share, the carbonara and the pesto salmon for mains. Everything was delicious and large portions. We also had some gelato and the lemon cake of which we would both recommend. Service is cordial even on a busy evening and quick to assist with any questions you have regarding the menu and recommendations. Will be back!

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 4

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 4

The bigger ice cream cup has three scoops to fill it. However, they do not allow the customer to have three flavors. Abiding by rules like this when there was no one in line tarnished a good experience.

Date: 2 months ago

Review №18

Rating: 5

Delicious pizza all very tasty

Date: 2 months ago

Review №19

Rating: 5

Stopped in for lunch last weekend. Food and service were great. Would recommend the mimosa flights.

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 4

The food was good but not great. The wine selection was extensive and offered something for all tastes. Service was great, the front of the house really accommodating of our large group as a walk-in. Overall, it is a nice Italian option on a strip of bars/restaurants.

Date: 2 months ago

Review №22

Rating: 3

We came in from out of town and didnt know where to eat. We ended up on main st and went to Napolis. I gave 3 stars for the atmosphere because of the lack of room between the bar and the chairs where people were sitting. The food was amazing! Hands down some of the best Italian food I ever had. The service...this man was ridiculous. Yes he knew the specials but this man was everywhere. He knocked over a water pitcher. He wanted to have conversations with the other wait staff about drama. He forgot our appetizers. He didnt get us refills on our drinks, he never checked to see if we were doing ok after we received our meal. The next time we saw him he asked if we wanted to go boxes. Great spot to eat, just beware of the wild man.

Date: 2 months ago

Review №23

Rating: 4

Love the location and ambiance of the restaurant. Parking on the street and in the restaurant lot was nice and convenient. Peak hours may leave parking a bit more difficult. The facility is clean and inviting. The staff is all courteous and knowledgable. We tried the calamari steak for the first time. It was a little over cooked, but favor was great and fantastic presentation. The lasagna was fantastic. The blackened salmon was tasty. The fettuccine alfredo left a bit to be desired. The alfredo sauce was rather watery and blandto taste. The affogado was a hit with some of the best gelato around! Both vanilla and Coffee flavors were a delight. Reasonably priced and great portions. Highly recommend despite a few misses. Will certainly return and would recommend for lunch or dinner when in the area. Dont forget to check out their custom market shop too!

Date: 2 months ago

Review №24

Rating: 5

Tony s is great! Tony makes you feel like you re family. Oh the pizza was excellent too!!

Date: 2 months ago

Review №25

Rating: 1

I bought a latte and asked if my daughter could use the restroom, since she is little and urgently needed to go. The barista told me there was no restroom and sent me across the street where the restroom was locked. Several minutes later my husband calls me and apparently right on the other side inside of Napolis there is a public restroom. That is a sick thing to do a child, not to mention I was a paying customer.

Date: 2 months ago

Review №26

Rating: 5

This place was great. Great pasta wonderful food and good service but the place was small and crowded on a Friday night.

Date: 2 months ago

Review №27

Rating: 2

Air conditioner was on the fritz so only half the Restaurant was being utilized. We were offered the hot upstairs but declined for Bucca...

Date: 2 months ago

Review №28

Rating: 5

Date: 2 months ago

Review №29

Rating: 3

I typically like this place for desserts, which are very good. Tonight I decided to try pizza by the slice. The first three toppings are included. I asked for triple pepperoni.. I specifically said I like a lot of pepperoni! Very disappointed to receive the slice w very few pepperoni- like a one topping pizza. I provided feedback to an unapologetic staff. Noted. Sauced across at Northwest Highway will continue to be my go to pizza place. Excellent and always crowded for a good reason.

Date: 2 months ago

Review №30

Rating: 5

Fettucini Bolognese was fabulous!! OMG the breadsticks are to die for. Service was great, waiter was very friendly and prompt.

Date: 2 months ago

Review №31

Rating: 5

Great food, nice atmosphere.

Date: 2 months ago

Review №32

Rating: 5

The Lemon cake and the cappuccino gelato double shot espresso frappe were very good, of the general store not the restaurant side. The violet mints on the counter smell good but taste like potpourri, I wouldnt recommend. Food

Date: 2 months ago

Review №33

Rating: 5

The pizza and sautéed broccolini were awesome. Stringy mozzarella cheese!!!!

Date: 2 months ago

Review №34

Rating: 5

Love this place. Lasagna is good and so is the fettuccine Alfredo with chicken. Great staff.

Date: 3 months ago

Review №35

Rating: 5

I recently dined at this Italian restaurant and had an outstanding experience. The taste of the dishes was fabulous, each bite bursting with authentic Italian flavors. Their wine selection was impressive, perfectly complementing the meal and enhancing the overall dining experience. With delicious food and a great wine list, this place is a must-visit for anyone craving an exquisite Italian dining experience. Highly recommended

Date: 3 months ago

Review №36

Rating: 5

You cannot go wrong with any choice from their menu. That was a great meal.

Date: 3 months ago

Review №37

Rating: 5

There is Italian ice cream!!!

Date: 3 months ago

Review №38

Rating: 5

Delicious and authentic Italian food!

Date: 3 months ago

Review №39

Rating: 5

Amazing Italian food! Our waiter was awesome. Quick and super kind. The chicken parmigiana sub was delicious! We will definitely be back!

Date: 3 months ago

Review №40

Rating: 5

Date: 3 months ago

Review №41

Rating: 5

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 5

Love the pizza. Its the best.

Date: 3 months ago

Review №44

Rating: 5

Enjoyable date night with friendly servers and delicious food. Th Chianti Braised Short Ribs and Spaghetti and Meatballs were fabulous! And the gelato was great too!

Date: 3 months ago

Review №45

Rating: 5

Very good Italian in a nice little place. The sandwiches are highly recommended. The service was super nice.

Date: 3 months ago

Review №46

Rating: 5

Date: 3 months ago

Review №47

Rating: 5

Great food and ambiance. Reasonable prices and large portions.

Date: 3 months ago

Review №48

Rating: 5

Date: 3 months ago

Review №49

Rating: 1

Not Italian. Im Italian

Date: 3 months ago

Review №50

Rating: 5

Date: 4 months ago

Review №51

Rating: 5

Had a pleasant time. Restrooms were clean. Food was delicious. Bread was fresh. And after we visited the market where they have gelato. Would recommend to come again.

Date: 4 months ago

Review №52

Rating: 4

Date: 4 months ago

Review №53

Rating: 5

Date: 4 months ago

Review №54

Rating: 5

This pasta was the best gluten free (non-pea/legume protein) pasta Ive had so far (in my 1.5 years of being GF). I alerted the waiter to my severe gluten allergy (Im actually asymptomatic Celiac), and asked the waiter what sauces and dishes did not have flour in them. He went back to ask the chef, and the chef said that they could do any sauce GF, and would even prepare it all fresh and separately for me! I also stressed to use a fresh pot of water to boil the noodles in. I was so impressed, we ran over to the attached market/store (of the same name) to buy several bags of the dried GF pasta to take home. They close at 9pm, and it was 8:55pm... I believe these GF noodles are all the way from Italy, but need to look at the package, again. The market even has some safe Italian ices that were also fantastic! I will definitely be returning here when Im in town. Dietary restrictions: Gluten Free

Date: 4 months ago

Review №55

Rating: 1

*DO NOT MAKE RESERVATIONS DURING A FESTIVAL OR GRAPEFEST* I made reservations more than 2 weeks in advance and had NO idea that a festival was happening. When we arrived to walk to Napolis we were forced to pay an entry free of about $10 a person TO WALK TO THE RESTAURANT that we had a reservation to. When making the reservation I was NEVER told that I would have to pay a fee to walk to their restaurant. We then called the restaurant after being told we had to pay to walk there, Napolis had ZERO customer service and pretty much told us if we wanted to eat there we would have to pay the fee to get into the festival and walk to their restaurant. The customer service was absolutely lacking that they didn t even offer a resolution to this issue when I was never told I would have to pay a fee to come to their restaurant. This reservation was also for my birthday so then we were forced to find a different place for my birthday dinner, very quickly. Big shout out to Macs of Main for taking us in and giving us FANTASTIC customer service unlike Napolis! I will not bother to recommend or eat at Napolis from here on out. Very disappointed in their LACK of customer service.

Date: 4 months ago

Review №56

Rating: 5

Date: 4 months ago

Review №57

Rating: 5

Great Italian food cooked from scratch. Friendly staff . Seating outside on the historic Main Street of Grapvine

Date: 4 months ago

Review №58

Rating: 1

Few months ago the girls and I had lunch here and it was very good. I told my husband how good was our experience at Napolis. We made reservation for brunch on Mother s Day. Brunch was very good and also ordered the frozen peach Bellini and sangria. He charged us $11 on each drink instead of $5. I asked the waiter, he said that must be on the old menu, took $6 off the Bellini but said the sangria was some old brand they used before but not now the picture I snap from the brunch menu on their website, it must not be that old because I looked it up that same evening and here it is .just beware before you order and double check your ticket. I don t mind paying for good food and service. There is no need for the deceptive tactic. Therefore the 1 .

Date: 4 months ago

Review №59

Rating: 1

Excellent service, but terrible food.

Date: 4 months ago

Review №60

Rating: 5

the most friendly staff! the affogato was life changing!!! amazing!!!

Date: 4 months ago

Review №61

Rating: 4

Went for Sunday brunch. Food was delicious. Service was a little bit slow.

Date: 4 months ago

Review №62

Rating: 5

Date: 4 months ago

Review №63

Rating: 5

Went here for lunch to celebrate my husband s birthday. The waiter, Michael was very attentive without being intrusive. He made excellent recommendations. The food was delicious!

Date: 5 months ago

Review №64

Rating: 3

The atmosphere is great, not so much during lunch if you are on a time limit. The food was delicious and presentable. Just wish I had more time to savor the food. The server was polite but he was not customer oriented. The other server who brought my dish she was sweet and nice. Apparently you can get take out but only 2 items such as pizzas and sandwiches but if you want pasta or anything else you have to dine in which I find ridiculous. But hey I don t make the rules. Service could be better. I may visit again but at a different time.

Date: 5 months ago

Review №65

Rating: 5

We have been here twice and absolutely love it. The food is perfect, and the service was excellent. We plan on visiting the shop next door the next time we visit. We really want to take our time and sample the deserts. Great place, great atmosphere, amazing food!!!

Date: 5 months ago

Review №66

Rating: 5

A truly authentic Italian restaurant on Gainesvilles historic main street..we had the pizza, lasagna, tomato soup, garlic bread, plus the mozzarella and tomato salad. All was excellent. The staff was friendly even though we came near closing. It simply tastes like an Italian mother was working in the kitchen making every item on the menu with care. Vegetarian options: Not really Dietary restrictions: Just ask them when ordering Parking: Parking can be tight during the dinner hour Kid-friendliness: Yes Wheelchair accessibility: Yes

Date: 5 months ago

Review №67

Rating: 5

Our waiter, Her wet, from Guatemala made our dinner the very best experience Loved the food too Food : 5/5

Date: 5 months ago

Review №68

Rating: 5

Went to the market but we could smell the food and it was great, definitely going to try it next time

Date: 5 months ago

Review №69

Rating: 1

I want to preface this by saying my wife and I have been long time customers of this establishment. We ve always loved the food and the atmosphere. Now that that s out of the way, after the experience we had tonight, we will no longer be giving this place our business. We had a friend come into town and his son is a 5 year old, non verbal, autistic child. Unfortunately when he s overwhelmed, he can get a little loud. We were able to manage to keep him calm, despite random bouts of irritability. Coming to the close of our time, the manager on shift approached our table to let us know we needed to keep the child quiet because she was receiving complaints about his yelling . Apparently she was on complaint number 3 before she decided to approach us, and instead of speaking to the parent, she felt the need to address the entire table, and seemingly was loud enough to address the restaurant. This situation was uncomfortable, it was embarrassing, and completely unprofessional. Had we been approached in private, I wouldn t have felt the need to be this upset, but the manner in which we were approached was completely uncalled for. No parent should ever feel worried about being able to bring their child into public, with the fear that their child will not be accepted. Ever. If you are a parent in this situation. Steer clear.

Date: 5 months ago

Review №70

Rating: 1

Sat us outside and never came to serve us.

Date: 5 months ago

Review №71

Rating: 5

Great experience! We ordered the lasagna and picatta and both were excellent. Waiter was super friendly and helpful. Will be coming back.

Date: 5 months ago

Review №72

Rating: 5

We dined at Napolis before heading to a movie and it was the perfect spot for a delicious meal! We all left very full! We made reservations ahead of time so we didn t have to wait but got there early and were able to sit down right away. The service was great and the food was delicious; try the lasagna!! I also enjoyed a delicious and strong cosmo! I m looking forward to go back!

Date: 5 months ago

Review №73

Rating: 5

What a wonderful time our group of four couples had here at Napolis Italian Kitchen in Grapevine in March 2024. The food, right from appetizers of bruschetta, garlic bread, fried brussel sprouts and spinach/artichoke dip absolutely pleased everyone of us! I followed up with the Chianti Braised Short Rib which was out of this world .. sooooo tender, juicy and so tasty! Several got different versions of the Parmigiano and were raving how good they all were. A couple of others got the Milanese and Im thinking they are still going on about how good they were lol! And two had to get their fav,... lasagna. #loveit Our cocktails were delish and their wine selection, very satisfactory. Only one thing left, and thatll be to come back, and this time, keep room for dessert! Thank you everyone at Napolis!

Date: 6 months ago

Review №74

Rating: 5

Date: 6 months ago

Review №75

Rating: 5

Great food. Wonderful appetizers. We had the meatballs and mushrooms. The lobster ravioli was savory. Michael was an attentive server and made great recommendations. The desserts were Devine. We had the lemon cake and of course cannoli with coffee. Food

Date: 6 months ago

Review №76

Rating: 5

Everything was absolutely incredible. Food was delicious and came out quickly. Our server, Luke, was perfectly attentive and pleasant. The lemon cake was to die for. 10/10 will be driving from Dallas just for Luke s service and the lemon cake!

Date: 6 months ago

Review №77

Rating: 1

Every one of us ended up with food poisoning. The food, particularly the alfredo was good consistency but the most bland we have ever had. The food was way too overpriced. There were a few fruit flies flying around and we spent the entire time worried about keeping them off of our food. The waitress barely came by to check on us. It was not a good experience. Felt like such a rip off with the high price and for us to all get food poisoning.

Date: 6 months ago

Review №78

Rating: 5

Enjoyed our 1st dining experience today. Staff very friendly, especially Kaitlyn.

Date: 6 months ago

Review №79

Rating: 5

I brought my whole family. The owner couldnt be more accommodating! We got cookies that reminded me of home back east! I love this gem in Roanoke. Great selection of pasta and traditional Italian fare! Well worth the visit!

Date: 6 months ago

Review №80

Rating: 1

There idea of iced coffee is not a what most people expect and when you ask if they can fix it they don t know what you mean by creamer and sweetener. $13 for 2 that we coffees that we couldn t drink.

Date: 6 months ago

Review №81

Rating: 5

Excellent food and service!

Date: 6 months ago

Review №82

Rating: 3

Date: 6 months ago

Review №83

Rating: 5

Date: 6 months ago

Review №84

Rating: 5

Really great food and atmosphere. Service was great. Id recommend to anyone in the area.

Date: 6 months ago

Review №85

Rating: 5

Date: 6 months ago

Review №86

Rating: 5

Date: 6 months ago

Review №87

Rating: 5

Delicious! The market next door had dessert that was to die for.

Date: 6 months ago

Review №88

Rating: 3

Date: 6 months ago

Review №89

Rating: 5

Some of the finest Italian food I have ever had. Our server, Nikil was wonderful, very knowledgeable and professional.

Date: 6 months ago

Review №90

Rating: 5

Do not walk by. This place is amazing. Michael- amazing service. The food is so fresh and delicious. The focaccia are clouds from heaven.

Date: 6 months ago

Review №91

Rating: 5

So this place wasn t my first choice but when the other option was full we just went to the next in line and I am SO happy it happened. We started with perfect bruschetta. For the meal I got the short ribs with risotto, one of my sisters had the lobster ravioli, and the other had the lasagna. Every single flavor was delicious and different - the food was fantastic and the service was the same. I highly recommend! If I ever end up coming back to Grapevine I ll eat there again without a single regret. :)

Date: 7 months ago

Review №92

Rating: 5

Ive probably been to greater Italian restaurants but this one has some high bar that deserves respect.

Date: 7 months ago

Review №93

Rating: 5

A nice Italian restaurant.

Date: 7 months ago

Review №94

Rating: 5

Date: 7 months ago

Review №95

Rating: 5

The food was very delicious.

Date: 7 months ago

Review №96

Rating: 5

Very nice place downtown Grapevine. Other than me Mom, best lasagna I ever had from a restaurant! Great service too!

Date: 7 months ago

Review №97

Rating: 5

Date: 7 months ago

Review №98

Rating: 5

Give the short rib a try. You wont be sorry.

Date: 7 months ago

Review №99

Rating: 4

They absolutely got their noodles, meat and all the red sauces down. My daughter loved beef carpaccio. My shrimp Diavolo was full flavored and perfectly spiced. Alfredo sauce is lighter than I expected. Very good overall, I will return to explore other items on the menu.

Date: 7 months ago

Review №100

Rating: 5

Date: 7 months ago

Review №101

Rating: 5

Date: 7 months ago

Review №102

Rating: 5

Date: 7 months ago

Review №103

Rating: 5

I got a chocolate Gelato to occupy me around town working off a wine buzz. They offer free samples... excellent service.

Date: 7 months ago

Review №104

Rating: 5

Date: 7 months ago

Review №105

Rating: 5

Date: 7 months ago

Review №106

Rating: 4

Date: 7 months ago

Review №107

Rating: 5

Date: 8 months ago

Review №108

Rating: 5

Date: 8 months ago

Review №109

Rating: 5

Delicious Italian food

Date: 8 months ago

Review №110

Rating: 5

Date: 8 months ago

Review №111

Rating: 2

bland

Date: 8 months ago

Review №112

Rating: 5

This place is so amazing... I cant

Date: 8 months ago

Review №113

Rating: 5

We had a girls day out in Grapevine and stumbled across Napoli s. It looked a little bougie to be honest, but we sat by the window and had a relaxing brunch. They have the best limoncello martini I have ever had! Service was . Totally recommend you visit if you re in the area. I d make that 1 hour 1/2 trip back just for that martini (or two!). Parking is sparse because you are on the Main Street. Parking: I parked on the side of the street and walked the blocks. Not sure if parking lots were free or paid. Kid-friendliness: Definitely saw families, and the servers were kind and calm with squirmy, sugared-up kiddos.

Date: 8 months ago

Review №114

Rating: 5

This was a cool old building with fantastic food. The chicken picatta was particularly wonderful. Our server was not great, but that seemed to be the outlier. The drink menu looked good but we were there at lunch and didnt partake. The Gelato was SO good. Highly recommend.

Date: 8 months ago

Review №115

Rating: 1

We had lunch at Napolis for my daughter s birthday, which ended up being a disaster! The waiter was so RUDE! Some orders were never brought out & when asked about missing food we got attitude. If gratuity was not already included in the bill, we would ve left that waiter nothing! The worst experience!

Date: 8 months ago

Review №116

Rating: 5

Date: 8 months ago

Review №117

Rating: 5

One of the best, if not the best lasagna we have ever had. The pizza was also good. Atmosphere is cozy. Good drink menu and nice variety of food to choose from. We sat up at the bar as those were the only seats available and had a great time with the staff. Very friendly and helpful.

Date: 8 months ago

Review №118

Rating: 4

We had Bruschetta and veggie pizza. Bruschetta was good. Pizza corners were a bit burnt but its taste was good. Food

Date: 9 months ago

Review №119

Rating: 4

Im not that big a fan of Italian. The garlic cheese bread appetizer was decent, but I thought the marinara was a little plain. I thought the artichoke spinach dip was way too runny. I had a shrimp on polenta with a lemon sauce. The shrimp were well cooked. I thought the polenta was a little boring, but I think maybe thats just polenta. My daughters dish was good, although I dont know exactly what she had. It was salmon with pasta. She did comment that she thought it was supposed to be blackened, but it did not appear to be. My son on the other hand was unimpressed. For me, the best part was the atmosphere. Its a cozy place. Itd be a great place to take a date (if I ever had one of those). Id go back to try something else. I do recommend for a date night. Oh, and the beer selection wasnt great. I guess wine is more de rigueur for an Italian restaurant. Again, Id recommend for a date night.

Date: 9 months ago

Review №120

Rating: 2

We recently dined at Napolis Italian Kitchen & Market, and I have to say that while the service was great and the food arrived quickly, I was quite disappointed with the overall dining experience. We started with the Tomato Basil soup, which looked promising but unfortunately fell short in terms of taste. The soup was incredibly salty, and I couldnt help but wonder if thats the intended flavor. On a chilly winter night, I was really looking forward to a hot and comforting bowl of soup, but what I received was a warm and overly salty concoction. Next, we ordered the Bruschetta, and it left me bewildered by its heavy garlic flavor. It felt like it was designed to ward off vampires rather than provide a balanced and enjoyable appetizer. This was surprising to me as Ive had Bruschetta at other fine dining establishments with a much more balanced and delicious taste. We had originally planned to order both the Margarita pizza and Fettuccine Alfredo, but after the disappointing start, we decided to take a chance and ordered only the pizza. I must say, the pizza was the saving grace of the entire meal. It was flavorful and well-prepared, and we genuinely enjoyed it. However, despite the redeeming pizza, the overall dining experience wasnt up to par, especially considering it was New Years Eve. Unfortunately, I dont think Ill be returning to Napolis Italian Kitchen & Market. Im somewhat puzzled by the high ratings it has received, given our less-than-stellar experience on this occasion. Vegetarian options: You can substitute and change the dish to suit your need.

Date: 9 months ago

Review №121

Rating: 2

Food was fair and expensive for what it was, served warm, not hot. Service was just average. Can not recommend. Read all the one star reviews, I should have known better!

Date: 9 months ago

Review №122

Rating: 5

Fantastic festive holiday experience at the Napolis, overlooking the Main Street. Variety of options to choose for Dinner. Bruschetta was very well presented. Tomato basil soup, pizza, and pasta were delicious. Great family friendly location. Vegetarian options: Customizable options for vegetarians.. pasta and pizza.

Date: 9 months ago

Review №123

Rating: 1

Very bad impression of the place due to waiter. We did not get to order; that s how upset we were. 1st time in this restaurant no 2nd chances. Save yourself the agony and go somewhere else. With all negative reviews this place gets; someone should report this business to the county s Chamber of Commerce as it gives a great city a bad reputation on restaurants. Perhaps an inspection by the Texas Licensing division would be in order to check overall compliance to include how many employees are actually on w-2 wages.

Date: 9 months ago

Review №124

Rating: 1

For the last 5+yrs we have made coming to Napolis a holiday tradition, and every single time its been Amazing. We do come during Christmas time so we expect the long wait and we are ok with it. Well today we waited 1hr+ ok no big deal. We finally get seated and both hostess are great considering the amount of people they had. Well we get seated and then our waiter comes takes our drink order ,brings our drinks then asked if we are ready I turn to him smile and say we need more time, he seems a little annoyed and I see he wants to get back to his bigtop next to us so he leaves he finally makes his round to us and ask if we are ready I say yes and place our order to which I felt rushed but ok so he tells us someone will bring our food out ok..fine Im trying not to take in offense his dismissive tone. We finally get our food I needed cheese for my spaghetti that I never got I sat there patiently but he kept his attention to the bigtop and his 2 top behind us. At this point is clear that he isnt interested on waiting on us for context I was sitting there with my 2 kids Hisp female. I dont know maybe he thought why bother maybe the tip wont be good. I honestly didnt eat my food I asked for a box to go and my check. Ive never felt so ignored to say the least. We usually order dessert and hot chocolate but not this time I just couldnt wait to leave. As soon as my daughter was done I got up and left the table my son stayed to finish paying and maybe he thought he wasnt gonna get a tip from us but we still tipped 30%. Wouldve been if he Wouldve treated us with the same attentiveness he was his other tables. I WAS LIVID!! But I wasnt going to make a scene and ruin a nice night out with my kids. Next time we will consider another restaurant except for Napolis my kids love their Lasagna but its not worth the disrespect I felt.

Date: 9 months ago

Review №125

Rating: 2

Extremely mid restaurant for higher-end prices. Also, my dad got an allergic reaction to the bread & the waiter gave us the wrong check AND if you re a party of 6, a gratuity of 20% is automatically added even if the service is absolutely scrambled and sux

Date: 9 months ago

Review №126

Rating: 5

Date: 9 months ago

Review №127

Rating: 5

Date: 9 months ago

Review №128

Rating: 5

Date: 9 months ago

Review №129

Rating: 5

Date: 9 months ago

Review №130

Rating: 5

Date: 9 months ago

Review №131

Rating: 5

Twice now. Great food! Great staff! Love Grapevine Main St.

Date: 9 months ago

Review №132

Rating: 1

Date: 9 months ago

Review №133

Rating: 5

We were seated immediately and able to choose a table outside with shade. Delicious cocktails, apps and meals. The focaccia bread was amazing! Stopped into the shop next door for dessert and my grinch cupcake was a perfect red velvet. Met the doggie owner of the shop and she was as lovely as everyone else that made our lunch excellent. Will definitely come back next time we re in town.

Date: 9 months ago

Review №134

Rating: 3

The line was out the door and the place had great reviews. We were told a 15 minute wait and ended up waiting 45 minutes. The garlic bread appetizer was amazing!! The entrees were good but nothing to rave about. The waiter was nice and they were accommodating for my friend who was a vegetarian.

Date: 9 months ago

Review №135

Rating: 5

Loved their Gelato. We tried Vanilla, Strawberry, Tiramisu, Strawberry Cheesecake

Date: 9 months ago

Review №136

Rating: 5

Napolis Italian Kitchen and Market is a hidden gem that captures the essence of authentic Italian cuisine. Whether youre a seasoned foodie or simply in search of a lovely meal, this is a destination that promises satisfaction and leaves you eagerly anticipating your next visit. They truly deliver on the promise of authentic Italian flavors. The menu boasts many options, from classic pasta dishes to mouth-watering pizzas and delectable desserts. Each dish is crafted with care, using high-quality ingredients that showcase the chefs dedication to culinary excellence. I tried their bruschetta, and The handmade pasta dishes stand out, showcasing the chefs commitment to traditional Italian cooking techniques. The restaurants ambiance is warm and inviting, with a charming blend of rustic and modern decor. The soft glow of ambient lighting creates an intimate setting, perfect for a romantic dinner or a gathering with friends and family. The staff truly excels in providing exceptional service. Market Delights: The attached market is a treasure trove of Italian delights, offering fresh produce, gelato, artisanal cheeses, and a selection of imported goods that allow patrons to bring a piece of Napolis home.

Date: 9 months ago

Review №137

Rating: 1

Fri 620pm. Female server behind takeout counter not covering nose with mask. Mouth only does not cut it. This is against state mandate. Why is this happening? Sun 520pm. Female server behind takeout counter not covering nose with mask. Its sad and unacceptable that you are allowing this Fri 514pm. Majority of staff not wearing masks. This violates agreements with many third party delivery partners and will be reported. Please remove me from your Grubhub delivery driver platform. Just got order that is 11 miles from restaurant. 99% of all dfw restaurants have a radius of 10 miles or less. You have the ability to set or modify your delivery radius on your Grubhub tablet

Date: 9 months ago

Review №138

Rating: 1

The only positive thing i will say is the waitress was very good and apologized for how our party was treated. They would not allow an elderly woman use the restroom because they were not seated with us yet? Had to walk across the street and use the RR! Did not seat our party together. This was appalling! Will never set foot in there ever again! Do not go and support such unprofessional people and management! In fact I think a call to the discrimination office is a good idea! This doesnt deserve one star. Should have a black hole option!

Date: 9 months ago

Review №139

Rating: 2

Service here is terrible

Date: 9 months ago

Review №140

Rating: 5

My wife an I love this place and return has many times we cant

Date: 9 months ago

Review №141

Rating: 5

They were busy when we arrived but we were seated quickly. Kaitlin was our WONDERFUL server! Ordered Caesar salads, fried mozzarella, brushetta, fettuccine Alfredo, lasagna, and chicken Parmigiano. Everything, and i mean everything was AMAZING! First time here and well definitely be back! Second visit did not disappoint. Thanks Walker for another great experience.

Date: 10 months ago

Review №142

Rating: 5

Date: 10 months ago

Review №143

Rating: 5

Date: 10 months ago

Review №144

Rating: 5

Very good ice cream!! Havent tried dining here but it is always packed on weekends. Parking may be a challenge considering it is in the heart of Grapevine downtown which is always live with lots of activity and several restaurants on Main Street. Atmosphere

Date: 10 months ago

Review №145

Rating: 5

Awesome

Date: 10 months ago

Review №146

Rating: 5

Date: 10 months ago

Review №147

Rating: 3

Food ok. Disparity between cost and quality. Place wasnt full- service was ok Parking: I parked a couple blocks away. Food : 3/5 |

Date: 10 months ago

Review №148

Rating: 5

Delicious food, fun atmosphere, love Grapevine during the holidays. This is a perfect place to eat while shopping in downtown Grapevine.

Date: 10 months ago

Review №149

Rating: 1

Date: 10 months ago

Review №150

Rating: 5

Date: 10 months ago

Review №151

Rating: 5

Great food and the appetizers are outstanding

Date: 10 months ago

Review №152

Rating: 5

Extremely nice place. Very pricey but you get what you pay for. They have a wide variety of wines and excellent breakfast food.

Date: 10 months ago

Review №153

Rating: 5

The best expirence each time I go. The restraunt has the most delishous Italian food. The shop next door makes home made gelato that can t be beat. Everyone is so friendly and it really is the best service. Lisa is amazing and so friendly. They are busy so call ahead or make reservations but they do the best to get you seated as soon as possible.

Date: 10 months ago

Review №154

Rating: 5

Great place for a date!! I visited during holiday season and it was perfect. Food was excellent and offered vegetarian options. Vegetarian options: They can make it vegetarian if asked

Date: 10 months ago

Review №155

Rating: 5

This is the best Italian food I have had in a long time. Service was excellent. Would highly recommend.

Date: 10 months ago

Review №156

Rating: 5

Food, wine and service was great!

Date: 10 months ago

Review №157

Rating: 5

Had a great time last night food was amazing service was even better

Date: 10 months ago

Review №158

Rating: 3

The Squid steak was really good . Both the chicken piccata and marsala were pretty good. But the service was A1 one my head was hurting the waiter brought me some aspirin.

Date: 10 months ago

Review №159

Rating: 5

Fantastic Italian food. Great service.

Date: 10 months ago

Review №160

Rating: 1

There were six of us. Two of us got lasagna, and both came out with warm sauce but cold lasagna. I ordered pizza and it came out incredibly soggy, I couldn t even pick it up without it falling apart and while the taste wasn t bad the texture was just gross. I ate two slices and left the rest. Another person got gluten free pizza, and while it wasn t soggy it definitely was contaminated because she was sick afterwards. She has celiac disease. The last person in our group got the supreme and his only comment was that it did not taste supreme. Great service, bad food.

Date: 10 months ago

Review №161

Rating: 5

Always good

Date: 10 months ago

Review №162

Rating: 3

Date: 10 months ago

Review №163

Rating: 5

Date: 10 months ago

Review №164

Rating: 5

Everything was excellent. From the atmosphere to the food itself, this place puts somewhere like Olive Garden to shame. The prices are higher but its worth it for the real experience. Kid-friendliness: Awesome kids menu!

Date: 10 months ago

Review №165

Rating: 5

Date: 10 months ago

Review №166

Rating: 5

Caitlin and staff did an exceptional job serving my party. The attention detail was top notch and spot on. Would definitely recommend Napolis to my family, friends and clients.

Date: 10 months ago

Review №167

Rating: 5

The food is delicious and Lucs service was very friendly.

Date: 10 months ago

Review №168

Rating: 5

Napolis was awesome!! The food is noticeably better than average yet still reasonably priced - my Chicken Parmesan was fantastic and the rest of my group enjoyed their dishes too. Luke was an excellent server, very friendly and fast - we were in a bit of a hurry and he got us in and out with time to spare -- will definitely come back!

Date: 10 months ago

Review №169

Rating: 4

Date: 10 months ago

Review №170

Rating: 1

The pizza was not great. Disappointed for the price

Date: 10 months ago

Review №171

Rating: 5

This is my first time coming here with my kids and I love it we request pizza and salad it was amazing % recommended

Date: 11 months ago

Review №172

Rating: 4

Date: 11 months ago

Review №173

Rating: 5

Cute little market and shop on a down town mainstreet type area. Chicken parm sub was pretty good and the other half said the French toast was good as well. It would be nice if the market and shop were connected but its a trifle complaint. (Inspired by it raining at the time) Parking: Typical down town spot so parking can be a pain. However, we only had to park a block down and walk.

Date: 11 months ago

Review №174

Rating: 5

Date: 11 months ago

Review №175

Rating: 5

My family enjoyed a delightful evening with some delicious food to celebrate my dads birthday. Our server Luke provided us with excellent service! He was so respectful and nice. Ive been here before with friends, and Napolis always delivers!!!

Date: 11 months ago

Review №176

Rating: 5

Great food, we had a large party of 30+ Everything went smoothly, service, food were great! Food

Date: 11 months ago

Review №177

Rating: 5

Great Italian food and Im Italian. We sat at a sidewalk table on a wonderful afternoon watching people, dogs, and cars parade by on a perfect day.

Date: 11 months ago

Review №178

Rating: 4

Good, but didnt knock my socks off

Date: 11 months ago

Review №179

Rating: 5

Unique flavor of Italy!! polenta recommended!!

Date: 11 months ago

Review №180

Rating: 5

I went here with a group last night for dinner. We had Walker as our server and he took care of us for a party of 14. I ordered 2 Negronis and Shrimp Ravioli. Great family-oriented Italian restaurant and wonderful staff.

Date: 11 months ago

Review №181

Rating: 5

This is by far my favorite Italian restaurant in DFW. The mussels are so big, meaty and the sauce they come in is phenomenal. I can make a mean chicken picatta at home and theirs definitely holds a candle to mine! Their homemade bread is the absolute best for dipping in any of of their incredible homemade sauces. Sitting outside is such a nice place to eat but indoor seating looks homey and inviting as well.

Date: 11 months ago

Review №182

Rating: 5

We had date night in this cozy clean restaurant. We were referred by friends. The food was spectacular and well prepared. The service was good and welcoming. The parking was easy to find. The meatballs were very old school italian. The short braised ribs were slow cooked and tender. They were the best I have had a few years. The drinks aka italian sangria, are worth the price. We will be back.

Date: 11 months ago

Review №183

Rating: 3

The food here is purely mediocre. It seems like someone who once worked at Olive Garden was inspired to start their own restaurant. Everything was just bland. The wine list, however, actually had several decent Italian vintages, which is a rarity in TX.

Date: 11 months ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 5

Awesome downtown experience! Food is fresh, service is kind, and they have ice cream desert right next door. My favorite is greco roman salad with shrimp or chicken.

Date: a year ago

Review №187

Rating: 5

Dietary restrictions: gluten free pasta options Food

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 4

Stopped in for lunch while in the area. I enjoyed the blackened Salmon with green beans and mashed potatoes. The Salmon was fresh and cooked to perfection. My partner ordered the fettuccine Alfredo with chicken but unfortunately it didn t taste as fresh. We also ordered the garlic bread with mozzarella cheese added on top. That was a great appetizer to start with. I thought their selection of music was a bit off considering it s an Italian restaurant.

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 1

The food looked beautiful, however, rhe flavor left something to be desired. Maybe it was my food, it had a burnt taste and weird smell,

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 4

We were there during the week mid afternoon so was not busy. Food was excellent, service spectacular, and deserts were yummy! Not sure about the other reviews but we will definitely be back for more

Date: a year ago

Review №194

Rating: 3

We didnt feel welcomed in this place. We walked into the restaurant area and immediately got directed to the bar section because we werent going to eat. As we were about to sit down at a two-seater table, the female server asked if we needed a menu, and we replied that we werent going to eat, so she asked us to sit at the bar. Thereafter, we had a drink at the bar called a watermelon martini. It was very delicious, but not exactly sure it was worth $13. The bartender, named Clay, checked on us a couple of times but wasnt very sociable. I mean, most bartenders have conversations with the customers....at least from my decades of experience!

Date: a year ago

Review №195

Rating: 4

We went Saturday and Sunday during Grapefest. The food was good and the decor was decent. It looked like an authentic Italian Kitchen style restaurant. Had a nice time on Saturday. We went there during Brunch and they had $5.00 Brunch specials on select Wines and Drinks, Brunch was from 11a to 2 pm. Sangria was one of them and they were good. So we had 3 drinks. One Sangria and 2 Rose with our meal. Total drink cost $15.00 We decided to go back on Sunday. Got there around Noon. Ordered our meal and we had a total of 3 drinks, all Sangrias. When the bill came, we were charged $11/Sangria. I asked the waiter what happened to the $5.00 Brunch Specials. I just so happened to have my receipt from Sat and showed him. The waiter left and returned to say that their management sent out a memo Sat evening informing them that the Sangrias were not part of the Brunch Specials only the select red and white wines. He apologized but did not adjust the bill. So if you are reading this, let the buyer beware that this place will upcharge you, without your knowledge. I will never return. But had a blast at Grapefest otherwise.

Date: a year ago

Review №196

Rating: 5

A great Italian restaraunt! The food is outstanding, made from fresh ingredients. The staff is superb! They are professional, yet friendly, very attentive and knowledgeable about their menu. The lobster ravioli is superb as is the supreme pizza they offer. The bruschetta was a great appetizer. A nice selection of wines and other adult beverages compliments the food perfectly. A great place to eat, relax, or just have a drink while out shopping or sightseeing! I heartily recommend it!

Date: a year ago

Review №197

Rating: 5

Very good service. Can get crowded...

Date: a year ago

Review №198

Rating: 5

Amazing food and even better with some live music no pics to post because it was so good I forgot to touch my phone

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 5

Napolis Italian Kitchen will never disappoint. The appetizers are delicious (I always get the spinach and artichoke dip), the entrees are amazing (the braised short ribs is a MUST), and the desserts are heavenly (cannolis and gelato are epic). I ve been multiple times and never once had a bad meal. Wait staff is always pleasant as well and helps provide a wonderful atmosphere while eating delicious food. Parking: There is limited parking outside of the restaurant. However, there are free parking lots very close by so parking is rarely an issue.

Date: a year ago