Best Buy

Review №1

Rating: 1

AT&T rep provided incorrect information on trade-in and discounts. Our monthly bill will be twice what we contracted for. I would never have switched cellphone service had we been provided accurate information.

Date: 20 hours ago

Review №2

Rating: 3

Date: 3 days ago

Review №3

Rating: 4

A good place for electronics at competitive rates. Check out their combo offers that keep changing almost every week

Date: a week ago

Review №4

Rating: 5

Have a problem with a camera inside the truck. Under the extended warranty coverage, they refunded all but $35. The product was 17 months old. Upgraded to another camera.

Date: a week ago

Review №5

Rating: 1

Stay away from this store Awful customer service Poor management

Date: a week ago

Review №6

Rating: 5

Sukh inside this store was amazing. He was very helpful. He gave me a lot of tips and recommendations to get the device that I ve been looking for. Even went over and beyond check the stock, checked other stores even went and checked the other cellular providers, unconditional support, and nothing transactional or expectations. Guys like him make big box retailers a joyful experience.

Date: 2 weeks ago

Review №7

Rating: 5

Date: 2 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 4

Date: 3 weeks ago

Review №10

Rating: 5

Date: 4 weeks ago

Review №11

Rating: 4

Date: a month ago

Review №12

Rating: 4

Date: a month ago

Review №13

Rating: 1

I bought this portable charger claiming to do wireless charge and not only it didnt do it (even though I had the right phone model) but the box said it included a cable as well and it didnt. I needed this for my trip and I couldnt use it, and I tried to return it as well but they have a 15 day return policy that is absurd since Ive been out of town. I wouldnt buy here again, I had to keep their defective product.

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 5

Very helpful, friendly staff

Date: a month ago

Review №17

Rating: 5

One of the better Best Buy stores in the metroplex. Have good inventory of goods. Team is super helpful too. Haven t had any negative experiences here.

Date: a month ago

Review №18

Rating: 5

This location is raising the bar in Excellence! From Customer Service to Product Organization, when my family & I walked in, we were instantly greeted and asked if we were looking for anything specific then pointed in the right direction with confidence. We were approached by 5+ CS Reps with eagerness to assist. Markus assisted us and helped us decide on product brands, etc. You got a good thing going at this location, Best Buy!! Definitely driving the distance for this kind of service!!!

Date: a month ago

Review №19

Rating: 5

Got help for what I wanted

Date: a month ago

Review №20

Rating: 5

They follow their lines of work, customer service and are always helpful

Date: a month ago

Review №21

Rating: 5

All Saleman very nice and helpful

Date: a month ago

Review №22

Rating: 5

Date: a month ago

Review №23

Rating: 5

Had a very good experience looking for a new tv. Michael was very helpful and knowledgeable of all the products that where available. Good jbb Michael

Date: a month ago

Review №24

Rating: 1

Written 2-Year Warranty was not honored on Ring camera at Grapevine store. Manager refused to honor this because my Best Buy membership did not renew 3 months ago. Therefore, the written warranty is not worth the paper it s written on. #deceitful

Date: a month ago

Review №25

Rating: 2

Absolute worst buyer experience, staff crowd around the register and pretend they re doing thing when no one is even checking out. Ask someone where something is and they all point in different directions. Serious question, howd does Home Depot have a better app? This isn t Costco it shouldn t be a hunt

Date: a month ago

Review №26

Rating: 5

Good customer service

Date: a month ago

Review №27

Rating: 4

Visited the geek squad.

Date: a month ago

Review №28

Rating: 5

Date: a month ago

Review №29

Rating: 5

Ordered an open box iwatch online. Received the wrong item. Preston, Paul, and Cam were amazing with their customer service. Preston showed empathy and took accountability for a mistake that was never his locations fault. He made the process seamless and made sure to make an everlasting impression of what great customer service should look like. He set a great example for Cam on how to be a leader. They made me a Bestbuy believer for sure!

Date: a month ago

Review №30

Rating: 4

Date: a month ago

Review №31

Rating: 5

Date: 2 months ago

Review №32

Rating: 1

And yet ANOTHER EPIC FAIL by the Geek Squad at this location. I scheduled an appt. to have an iPhone battery replaced. I showed up on time and after they performed a 20 minute diagnostic routine told me they didnt have the parts to replace my battery. They knew what parts I would need when I scheduled the call to replace a battery so why did they waste my time to drive in, wait around, only to be told they couldnt service it?! This marks the 3rd time in 16 months I have attempted to get something repaired with that locations Geek Squad and every time it is an embarrassing failure on their part. They didnt even have techs in the back working and the two young girls at the counter said they were the only there. I watched another frustrated customer experience the same worthless service while I was waiting on my phone and Im guessing he is done with the nonsense also. Whoever is running the Geek Squad there should be fired as I will never go back for ANY reason. I have a long history of major purchases there over the past 20 years and they will never receive another dollar for anything. Its always better to go to an Apple store, and not waste your time with the unprofessionalism of a Best Buy.

Date: 2 months ago

Review №33

Rating: 4

Date: 2 months ago

Review №34

Rating: 5

Friendly and knowledgeable staff.

Date: 2 months ago

Review №35

Rating: 1

dont dare to buy anything degeek squad, I bought 2 items and it lasts 1 month since their batteries dont charge. Those are scammers!!

Date: 2 months ago

Review №36

Rating: 4

Date: 2 months ago

Review №37

Rating: 5

Very helpful salesman

Date: 2 months ago

Review №38

Rating: 3

Its just a store that you buy stuff from. Nothing special.

Date: 2 months ago

Review №39

Rating: 5

Great friendly staff

Date: 2 months ago

Review №40

Rating: 5

Geek Squad repaired laptop quickly and for good price! Everyone was very nice and helpful

Date: 2 months ago

Review №41

Rating: 5

Stopped in to check out current sales/open box items. I was particularly looking at lenses which they did not have any for my camera mount. (Currently - plenty of cannon lenses). But I was able to pickup some good deals on other things. So I still spent money even though I wasnt looking for anything outside of what I had came in for lol. Great customer service, I was greeted and asked if I needed help, I did comment, and they pointed me in the right direction. I had multiple employees ask me throughout my visit if I needed any assistance. Very helpful and knowledgeable staff. Manager was very pleasant and helpful as well (I blv his name was Royal). Overall great experience 10/10 would recommend this location.

Date: 2 months ago

Review №42

Rating: 5

Great experience shopping for a new tablet. Thank you, Michael and Kash, for your help!

Date: 2 months ago

Review №43

Rating: 5

Date: 2 months ago

Review №44

Rating: 5

Date: 2 months ago

Review №45

Rating: 5

Date: 2 months ago

Review №46

Rating: 5

Went to BB in Grapevine looking for some tech equipment. I met the store manager, Presten, as I came in the door. First class!! He talked to me for about 15 minutes, educating me on WiFi networks and how to set up a good one. Try this store out next time you are looking for tech and help to go with it.

Date: 2 months ago

Review №47

Rating: 5

The customer service at the Grapevine, TX location is superior. I will drive over there, passing three other BB s on the way, to purchase things. Always a great experience.

Date: 2 months ago

Review №48

Rating: 4

Date: 2 months ago

Review №49

Rating: 5

Best Buy is fantastic! The staff were super helpful and nice, showing me a wide variety of TVs. They also told me about all the open-box specials I could look at. They were super specific and really knew what they were talking about. This Best Buy definitely deserves five stars easily!

Date: 2 months ago

Review №50

Rating: 5

Great selection and had just what we were looking for. Great staff to help with all our questions.

Date: 3 months ago

Review №51

Rating: 1

They have a return policy that only allows for returns on items after 15 days. This is inconsistent with the market. I will be doing my shopping for related products either at target, Walmart, or online moving forward. Very disappointing

Date: 3 months ago

Review №52

Rating: 1

Scammers

Date: 3 months ago

Review №53

Rating: 5

Date: 3 months ago

Review №54

Rating: 2

Yes I went to purchase a phone on Saturday they did not have it in stock they used this

Date: 3 months ago

Review №55

Rating: 5

Date: 3 months ago

Review №56

Rating: 5

Went to physically see some laptops. Did my homework before I left my home. Nice cross section of Suppliers. Best part was listening to one of the employees at the store. Tiagan was very knowledgeable and had an AWESOME, cheerful attitude. He sold three laptops as I was waiting for his help. Really enjoyed the store - it has a good vibe!

Date: 3 months ago

Review №57

Rating: 4

Hope this review truly helps those who are in dire need of it. @Z, @Maria in the geek squad, @James in the Computers & Laptops sales team are two extremely efficient people. I just had to tighten the screws of my current laptop, and also came to buy a 14 inch laptop. Particularly James has good awareness reg. questions in the Laptops, Best buy Credit Card. People at this franchise are much nicer, aware, helpful, dutifully. All things aside, there happens to be very little stock in this store.

Date: 3 months ago

Review №58

Rating: 1

I bought a smart watch in this store and as they did not have it in the store I ordered to be delivered in my home. The fact is: their website says it was delivered in my apartment complex but it never arrived to my hands. I tried to figure out with costumer service by the phone but they could not help me. They asked me to do a police report and said they just could process my refund when law enforcement called them. Law enforcement said me they do not call private companies for lost/missing packages. So I figure out that it was a way to never give me a refund, because I would be waiting forever for something that will not happen. I went back to the store to ask them to help me but they said as my product was sent from a warehouse in OK they could not help me. For me it s very frustrating once I bought the product at this in Grapevine. They should be the one helping to figure out this problem. I always had good experience with Best Buy, but after this problem I completely changed my mind about this store. I will never more buy with them, and I do not recommend this store for anyone. Specially if you buy something to be delivered at home. If you have a problem with this you can never get your money back unless you sue them.

Date: 3 months ago

Review №59

Rating: 5

Order my son a tablet and it was there for pick up the next day

Date: 3 months ago

Review №60

Rating: 5

Date: 3 months ago

Review №61

Rating: 5

Took great care of me, even with a price-match.

Date: 3 months ago

Review №62

Rating: 1

Do yourself a favor and stay away from this best buy the male Latino manager that stands at the door is a rude p.o.s and instead of working work you he gives you attitude, not sure how he made it to the manager position? Maybe sucked his way up the ladder?

Date: 3 months ago

Review №63

Rating: 5

Date: 3 months ago

Review №64

Rating: 5

Friendly service. Helped me quickly find what I was looking for.

Date: 3 months ago

Review №65

Rating: 3

Date: 3 months ago

Review №66

Rating: 5

Date: 3 months ago

Review №67

Rating: 1

I usually don t come on here to leave a bad review but Absolutely horrible experience at this Best Buy location. They profiled my mother in law and family friend. They bought 5 TVs with a receipt and employees REFUSED to load TVs on the back of the truck. They accused them of stealing the TVs after they bought them!! This establishment should be ashamed. Very disappointed in the employees and how handled my mother in law. We will be calling corporate to report.

Date: 3 months ago

Review №68

Rating: 5

I purchased a service contract from the geek squad. They did some work for me and did a great job.

Date: 4 months ago

Review №69

Rating: 4

Date: 4 months ago

Review №70

Rating: 5

Date: 4 months ago

Review №71

Rating: 5

Date: 4 months ago

Review №72

Rating: 1

I spent around $2000 in this store in approximately 2 months. I bought Corsair HS55 headphones 20 days ago, 2 days ago the microphone started to fail, I went to this store to change them and pay the difference for better ones and they did not want to recognize the headphones because the return is within the first 15 days. IF THEY HAD FAILED AFTER 15 DAYS I WOULD HAVE GONE EARLIER, BUT OBVIOUSLY THAT IS NOT MY CHOICE. I asked to speak to the manager and they denied me, terrible service, I threw the headphones in the trash and I will NEVER buy from this best buy again

Date: 4 months ago

Review №73

Rating: 5

Date: 4 months ago

Review №74

Rating: 5

Date: 4 months ago

Review №75

Rating: 4

Date: 4 months ago

Review №76

Rating: 5

The best store from customers service, price, wait time, returns, and quality. I LOVE BEST BUY This hasnt changed in my last 15 yrs

Date: 4 months ago

Review №77

Rating: 5

Date: 4 months ago

Review №78

Rating: 5

Date: 4 months ago

Review №79

Rating: 2

Unfortunately I cant find anything I want in Best Buy anymore. They use to carry everything, now they say did you look online for this product?... Well I know how to google things. I just travel a lot for my work and I buy my needs from different stores...

Date: 4 months ago

Review №80

Rating: 5

Date: 4 months ago

Review №81

Rating: 5

It pays to be a total Tech member.

Date: 4 months ago

Review №82

Rating: 1

Not a fan. We purchased a dryer a couple months ago and had to pay for the installation + installation kit to get a service plan. Installation was fine but we noticed they did not use the installation kit we paid for and just hooked up our old hose, etc. . We went into the store to discuss and they put me on the phone with an on-line rep. She rescheduled our appt so we could have the new parts installed and said we would receive a $ 50 gift card for our trouble. The gift card never came but we did get the updated install. I dont think the install team was very happy. I also recently went in to get some assistance setting up a remote work space. I bought a monitor, dock, and wireless components. I went in as soon as they opened, with few customers, and was hoping someone would be able to advise. The floor clerk seemed to have very little interest in my questions and just threw some stuff together without really helping me to figure out what I needed. I had to go back the next day and exchange the dock because it was not sufficient. The next clerk was equally dismissive. Prices are okay and close to home but customer service is extremely lacking at this store. I probably wont go back here again if I can help it.

Date: 4 months ago

Review №83

Rating: 5

Date: 4 months ago

Review №84

Rating: 1

Purchasing a high end refrigerator from Best Buy should get you a basic level of customer service when it breaks, but they not only don t help you, they can t even be bothered to give you the number to call the manufacturer. Disappointing to say the least.

Date: 4 months ago

Review №85

Rating: 1

Walked into the store and I was there for 15 minutes looking for a new computer and no one acknowledged me so I left.

Date: 5 months ago

Review №86

Rating: 5

Stopped in to browse for Samsung Galaxy S24+ accessories. However, they were extremely limited in the selection. Decided to just keep browsing the store. Multiple associates asked if we needed help throughout the visit.

Date: 5 months ago

Review №87

Rating: 5

Date: 5 months ago

Review №88

Rating: 5

Date: 5 months ago

Review №89

Rating: 3

Has room for improvement. Customer service staff.

Date: 5 months ago

Review №90

Rating: 5

Got a Dashcam installed from Chris M and his customer service was absolutely incredible. He called us ahead of time with a few questions to make the install go well and to make us aware we needed a wiring kit for the install. The day off he called to let us know his earlier appointment no-showed and that we could come in early. We took advantage of that and he was just as nice in person. He set our expectations on a 90 minute overall. 70-minutes later he called that he was finished. He sat in the car with us and explained the cameras features and showed my wife how to use the app to download videos, etc. Overall we are blown away and highly recommend the Best Buy installation services to others. A++

Date: 5 months ago

Review №91

Rating: 4

Excellent service and location

Date: 5 months ago

Review №92

Rating: 5

Date: 5 months ago

Review №93

Rating: 5

Date: 5 months ago

Review №94

Rating: 2

Date: 5 months ago

Review №95

Rating: 4

Date: 5 months ago

Review №96

Rating: 4

BestBuy is like candy land for someone who hoards electronic items like I do

Date: 5 months ago

Review №97

Rating: 5

A box with things inside

Date: 5 months ago

Review №98

Rating: 5

Uriel in customer service was AWESOME!! He was super nice and fun to talk to while helping me with my return.

Date: 5 months ago

Review №99

Rating: 5

Got good ideas for the stuff I eventually want to get

Date: 5 months ago

Review №100

Rating: 5

I usually shop here for my electronics. Staff was very helpful. Good selection.

Date: 5 months ago

Review №101

Rating: 5

Date: 5 months ago

Review №102

Rating: 3

Date: 5 months ago

Review №103

Rating: 4

Everyone Ive had to deal with were so damn friendly..

Date: 6 months ago

Review №104

Rating: 5

Date: 6 months ago

Review №105

Rating: 5

Date: 6 months ago

Review №106

Rating: 5

Date: 6 months ago

Review №107

Rating: 5

Great servi e by team,

Date: 6 months ago

Review №108

Rating: 5

Date: 6 months ago

Review №109

Rating: 5

Great service! Got a great deal on a Laptop and even took home some Pokemon Cards!

Date: 6 months ago

Review №110

Rating: 1

Terrible customer service. Highly encourage you to shop anywhere else

Date: 6 months ago

Review №111

Rating: 5

Super busy

Date: 6 months ago

Review №112

Rating: 1

This best buy is terrible. They constantly have stocking issues. About 50% of my online pickup orders get canceled, due to them not having what they said they have. Employees seem to just stand around I guess.

Date: 6 months ago

Review №113

Rating: 5

Date: 6 months ago

Review №114

Rating: 5

Great customer service from the personnel. Was able to get the needed support for the products.

Date: 6 months ago

Review №115

Rating: 5

Great service at this location!

Date: 6 months ago

Review №116

Rating: 5

Date: 6 months ago

Review №117

Rating: 5

Best buy customer support team is truly impressive.

Date: 7 months ago

Review №118

Rating: 5

Bebo, offered excellent service!

Date: 7 months ago

Review №119

Rating: 4

Date: 7 months ago

Review №120

Rating: 5

Date: 7 months ago

Review №121

Rating: 4

I believe his name was Tommy T with the customer service side. He went above and beyond! I do wish the shelves had more inventory available. Was a little bare and short of options

Date: 7 months ago

Review №122

Rating: 4

Nice store, can be difficult to get help from the staff

Date: 7 months ago

Review №123

Rating: 3

Date: 7 months ago

Review №124

Rating: 5

Date: 7 months ago

Review №125

Rating: 1

Cameron wasn t very helpful, unfortunately I been to several Bestbuy location around DFW and this the most slowest. 2 hours windows to pickup 1 single thing when the app shows ready for pickup.

Date: 7 months ago

Review №126

Rating: 1

I went in to purchase a laptop, they said they were sending someone over to help. Help never came, after asking multiple times. I will go where they want to help.

Date: 7 months ago

Review №127

Rating: 4

Good electronics and very good prices

Date: 7 months ago

Review №128

Rating: 1

Not a pleasant experience. Some of them there just are either not equipped to help or just do not want to help.

Date: 7 months ago

Review №129

Rating: 4

Found what i needed and my questions were answered ...perfect

Date: 8 months ago

Review №130

Rating: 4

Date: 8 months ago

Review №131

Rating: 1

Tech was nice but system wasted but time telling me I had an appointment that I didn t and even confirmed morning of

Date: 8 months ago

Review №132

Rating: 5

I love shopping online, but there are some things I really want to touch and feel before buying. Best Buy provides that possibility for a wide range of products with the trained staff to answer the questions I have.

Date: 8 months ago

Review №133

Rating: 5

Best buy is the Goat. Bought an open box and upon arrival they were no longer able to find the TV I bought and instead of screwing me with the whole youll get a refund they offered an unopened one in its place

Date: 8 months ago

Review №134

Rating: 5

My wife found a Apple Ipad open box for 50% off retail price. Comes with 1 year warranty.

Date: 8 months ago

Review №135

Rating: 1

Awful customer service!

Date: 8 months ago

Review №136

Rating: 1

Extremely poor customer service. They just don t help you there. Very arrogant staff. The name should be Worst Buy .

Date: 8 months ago

Review №137

Rating: 4

it is very good lots of options and good quality stuff. kind of expensive though

Date: 8 months ago

Review №138

Rating: 5

Date: 8 months ago

Review №139

Rating: 5

Looking for a new watch and stopped by Best Buy in Grapevine. Best Buy employee Devon saw us browsing and asked if he could help. He was professional, friendly and knowledgeable. The process was seamless and we left with EXACTLY the watch I wanted. What a great experience!!

Date: 8 months ago

Review №140

Rating: 4

CSR was helpful since were told that we had to have an appointment to see the geek squad. They made an appointment for me

Date: 8 months ago

Review №141

Rating: 5

Alisha was very helpful and gave me lots of info and options about tablets I am considering for school

Date: 8 months ago

Review №142

Rating: 5

Walked in.. greeted immediately..told them why I was there.. out the door in 10 mins... great service

Date: 8 months ago

Review №143

Rating: 5

Date: 8 months ago

Review №144

Rating: 5

Date: 8 months ago

Review №145

Rating: 5

I went there to buy an inexpensive smart phone where other Best Buy locations were sold out. But luckily I got Motorola moto G which has a 4.4 ratings with a price of $99 plusTax. It came out to total $108.90. Thank God. This BestBuy has made My Christmas Wish come true. I would definitely recommend people to go to this Grapevine BestBuy. Their staff are dedicated and knowledgeable.

Date: 9 months ago

Review №146

Rating: 5

I found everything I was looking for and the staff is very friendly. This chain is missed in Mexico.

Date: 9 months ago

Review №147

Rating: 5

Date: 9 months ago

Review №148

Rating: 1

Worst experience of my life. Manager of store was rude when I complained that I had asked 3 people to assist me where the headphones were and this guy shows up. Didn t want to leave his comfort zone and demonstrate customer service I guess. Very incompetent and unprofessional manager named Darwin (sp??). Will never shop at this store.

Date: 9 months ago

Review №149

Rating: 5

For a brick and mortar electronics store in the 2020s, they were actually a pretty good experience. The layout of the store was nice, with everything easy to spot from the front door. Picking up on online order was easy, and took only minutes with the barcode scan.

Date: 9 months ago

Review №150

Rating: 1

We had the worst experince, early March we went to Grapevine, tx location were looking to buy washer, dryer and refrigerator for the new home. Rep came over and told us we buy 3 appliances will get 20% off, and gave us his business card. Later that week we went in to place an order he said no its 4 items..not 3 after half ans hour argue ment we place and order 3 item with the offer discount along with refrigerator will gwt silver pannles later in June or July. 2nd week later we recive a microwave as a 4th item. Went back 30 miles to return. We were waiting and waiting for the refrigerator panel as we told they are free, will order and when you recive we can replace from black to silver. After waiting so many months, I went to store in Mansfiled and said panels never ordered. They said call 1800 best buy they will take acre off uou. Called on Thursday after talking to 2 people, customer service said work with the store we cannot do anything.when I told I need ro connect with someone and wont be connecting with the store again she said, ok let me escalate and investigation team will reach out to you in 24 hours its been 4 days no one call. Just called the location and they we cannot transfer you to store manager and put me back in the queue.

Date: 9 months ago

Review №151

Rating: 4

Date: 9 months ago

Review №152

Rating: 4

Thank God that there s a place like this that will recycle the electronics that they sell. I believe ALL vendors should be on board with this program. Quick and easy!

Date: 9 months ago

Review №153

Rating: 5

Fast service,

Date: 9 months ago

Review №154

Rating: 5

IT tram was great working on our computer. Everyone was very helpful and was greater upon entrance, that felt sincere. Shocking in this day of lax customer service.

Date: 9 months ago

Review №155

Rating: 5

Date: 9 months ago

Review №156

Rating: 5

Staff is very good.

Date: 9 months ago

Review №157

Rating: 5

Thank you so much for my new dash cam

Date: 9 months ago

Review №158

Rating: 5

Great service.

Date: 9 months ago

Review №159

Rating: 5

Date: 10 months ago

Review №160

Rating: 5

Love the pick up order system. Super easy.

Date: 10 months ago

Review №161

Rating: 1

Sitting here in the TVs and hifi products and there is absolutely no one here to help! What has happened to this location!? The high end Sony A95L tv isn t even turned on!

Date: 10 months ago

Review №162

Rating: 3

Normal deal, not much special

Date: 10 months ago

Review №163

Rating: 5

Date: 10 months ago

Review №164

Rating: 5

Their service and inventory are pretty good. Also, they have online pickup option too

Date: 10 months ago

Review №165

Rating: 5

James B. Was amazing. True professional, took the time to explain all specifications on laptops, discussing all the pros and cons, giving comparisons on various models. He was even able to help add a coupon to my purchase. Truly 5 star customer service.

Date: 10 months ago

Review №166

Rating: 5

Date: 10 months ago

Review №167

Rating: 1

Shopped around and I used to work for BBY so I was loyal and purchased a TV on Wednesday for delivery on Friday. I asked three times to make sure it could be done and the answer was always a yes. Was never notified until I called on the day of delivery that it couldn t be done. They would never connect me to a supervisor and kept getting transferred to a circle of the same people. Nobody will take accountability and BBY has made it nearly impossible to speak with someone with any authority. Their competition came through same day delivery. I would like a credit or gift card for $500 for my inconvenience and the extra charge. Beware of what used to be a great company. I emailed the CEO directly.

Date: 10 months ago

Review №168

Rating: 1

If I had the option for ZERO stars, that s would I would rate Best Buy in Grapevine. I went into the store fully anticipating to drop $500+ for a convection microwave. There was a greeter at the front of the store who said there would be 2 appliance experts to help me in that area. I proceeded to the area. Nobody around. I walked around trying to find the product I was looking for. After asking 2 additional workers if they could help me, I was told they couldn t find one of them and the other was on his break and it would be 30 minutes at the most for me to wait. I said I would not wait 30 minutes and then the greeter came by and tried to sell me a Best Buy membership while I was waiting. It s the total package he said. Best Buy Manager, you just lost a good sale. Teach your people how to provide service. It won t surprise me if your store goes out of business! I won t be back.

Date: 10 months ago

Review №169

Rating: 5

I really appreciate this location! It s the only store I trust to handle all my Apple products! The mobile team is great! Tracen, Michael, and Sukh are super helpful with whatever I need ordering an iPhone, transferring data to my new phone, troubleshooting my Apple Watch and those pesky screen protectors! Great customer service!

Date: 10 months ago

Review №170

Rating: 5

Date: 10 months ago

Review №171

Rating: 5

I purchased a gift online, proceeded to the customer service line, and spoke with Sukh. From when I stepped up to the counter to my departure, Sukh displayed a customer-first attitude. He was informative about my purchase and gave unbiased and insightful information when I asked for advice. I will seek Sukhs advice regardless of what I shop for at Best Buy. Best Buy, specifically the Grapevine store, is BLESSED to have Sukh on their staff.

Date: 10 months ago

Review №172

Rating: 5

Nice service.

Date: 10 months ago

Review №173

Rating: 1

Dajuan is the worst manager I ve ever dealt with. Walk in to store to buy 2 phones and a Dyson air wrap. No employee i spoke to knows anything at this store. Finally get a girl to help me who was trying to help and then her manager comes to help her because the taxes showing on the phone were $13 higher. I ask Dajuan why it s charging me $13 extra. His response is you have a bad tone what do you want exactly. Who talks to a customer like that? I get upset and because I m asking what I m paying for and i have every right to ask that and he as a manager should be able to answer or find out if he doesn t know. I tell him that he needs to answer my question because I m spending money at his store. I get upset and am rude back at him and he tells me to leave and that he can t help me. Just to get my facts straight basically what he s saying is i as a manager can be rude to you but you are not allowed to be rude back to me. This is crazy considering i just spent thousands of dollars at Bestbuy this week on appliances and was about to spend much more today but now i will be canceling all my orders and my Bestbuy total membership. This is ridiculous.

Date: 10 months ago

Review №174

Rating: 1

Avoid buying anything from Best Buy. Defective product and 15 day return window is unacceptable. Avoid Best Buy at all cost, worst experience ever dealing with them. They ve lost my business. UNACCEPTABLE

Date: 10 months ago

Review №175

Rating: 5

I subscribe to their Geek Squad service. They always fix things I dont even understand.

Date: 10 months ago

Review №176

Rating: 1

Date: 10 months ago

Review №177

Rating: 2

Date: 10 months ago

Review №178

Rating: 5

Date: 11 months ago

Review №179

Rating: 3

Date: 11 months ago

Review №180

Rating: 4

Date: 11 months ago

Review №181

Rating: 4

Ok store quality of products arent as good as it used to be. Feels like everything brakes right around when it reaches 1 year mark

Date: 11 months ago

Review №182

Rating: 5

Date: 11 months ago

Review №183

Rating: 4

Date: 11 months ago

Review №184

Rating: 4

Date: 11 months ago

Review №185

Rating: 4

All the people we interacted with were pleasant and helpful. No registers were open, just the customer service area. Was hoping to get a new case for the Pixel 8 phones but there were none.

Date: 11 months ago

Review №186

Rating: 1

Went to trade in a phone for a preorder on a new Pixel. Not busy, but they simply did not know how to proceed. I must have gotten handed over to four different people. One of them canceled my trade. I didnt find out for at least 30 miuntes. I knew something was up when there were three of them looking at the screen wondering how that happened. They all walked away without saying a word to me. I wasnt rude, so I just dont get it. They eventually got it straightened out after I asked to speak to manager as I had been abandoned for like 10 minutes with no explanation. My advice is if the person helping you doesnt know what they are doing, ask them to stop but do not cancel anything. Either that or do not shop at this store.

Date: 11 months ago

Review №187

Rating: 5

Date: 11 months ago

Review №188

Rating: 5

Nice store not far from the airport

Date: 11 months ago

Review №189

Rating: 5

Employees were very helpful. But there was this one employee that helped me , and that s all I m gonna say on that . But fr, it was a good experience all around. I found what I was looking for and checked out with out any issues.

Date: 11 months ago

Review №190

Rating: 5

Date: 11 months ago

Review №191

Rating: 5

Great experience. We were greeted at the door by a delightfully helpful fellow. We found what we needed. Then the spectacular young lady at the checkout counter was engaging and humorous. What a great experience. Thank you Best Buy.

Date: 11 months ago

Review №192

Rating: 1

I dont remember buying experience that is worse than I had with Jeremiah M. in this store. He is extremely rude, and it is difficult to understand how a big box store like Best buy employ people like him.

Date: 11 months ago

Review №193

Rating: 5

Zach was amazing! He was very helpful with product selection and helping us switch info from one phone to another. We could not ask for better help. Ask for Zach!

Date: 11 months ago

Review №194

Rating: 1

Absolute trash. From the items they sell to the customer service. My order was delivered twice, one was broken and second was missing parts. Overseas customer service is no help.

Date: a year ago

Review №195

Rating: 4

This is a nice Best Buy and the workers are nice. It is located near a restaurant Sports and Academy as well. They have a variety of electronics, including video games, phones, tvs, movies, and more. You can find nearly all of your electronics here that you want or need.

Date: a year ago

Review №196

Rating: 4

Date: a year ago

Review №197

Rating: 1

Placed order for pickup, the system said it would be ready on a certain date. Turns out, they don t have the product and they don t know when it will be available!

Date: a year ago

Review №198

Rating: 1

Horrible customer service employees are goofing on the cash register and there no one on floor to help you had to take a picture of what you want and go to cash register to show them horrible horrible service.

Date: a year ago

Review №199

Rating: 2

Date: a year ago

Review №200

Rating: 4

Date: a year ago