The UPS Store

Review №1

Rating: 5

The customer service was great. The girl upfront greeted me when I walked in and assist myself and two other customers professionally.

Date: 3 days ago

Review №2

Rating: 5

Great customer service!! Very friendly

Date: a month ago

Review №3

Rating: 1

This is a formal complaint on both of your store, managers. I brought a package in with label printed out and attached to package. The manager attempted to scan the package saying this is invalided, repeating this serval times. I questioned what wrong. The manager stated It s just going to sit in the warehouse they re not going to pick it up . If they do pick up the package ,it will just get toss around. Your package will be left there in the warehouse, and that s going to be on you. I Stated what do you mean. My question is this how UPS run business? Is it what you tell all your customers???? I asked to speak to a different manager. Now the female manager starts the conversation off with what he was trying to say is .. As if he misspoke.. at that point I asked for my package back. I was handed someone else package that did not belong to me. I had to correct that as well. I did ask for corporate office information, or to speak to someone regarding a complaint. At one point the female manager aggressively stated what did I tell you ,what did I tell you As if I was being quizzed or simply belittled, I feel your management could benefit from some training of customer service, how to reply, customer satisfaction, discussing resolutions, and always representing UPS, with respect. It was as if the manager was bragging that this location was franchise and it was no corporate office,, or anyone to voice complaint . She stated I m pretty sure the owner doesn t want customers contacting them. The owner should always be concerned of what s going on in their Business. Patricia Brown

Date: a month ago

Review №4

Rating: 5

Abbey was very, helpful, knowledgeable and very informative

Date: 2 months ago

Review №5

Rating: 5

Abbey was professional, knowledgable and extremely kind and helpful. In and out during rush hour in just 10 mins.

Date: 2 months ago

Review №6

Rating: 5

I went to UPS on 2305 I-20, Grand Prairie,TX. Abbey went above and beyond, helping me with some details of my shipping label. Very pleased with the professionalism and knowledge answering my questions. Also, it was almost closing time and they had a smile. Definitely, will go back. Good Job, Abbey and all the UPS team.

Date: 2 months ago

Review №7

Rating: 5

Great customer service. Abbey was nice and efficient! I was in and out in 2 minutes!

Date: 2 months ago

Review №8

Rating: 5

Abbey was very helpful and friendly. Thank you for everything.

Date: 2 months ago

Review №9

Rating: 5

My UPS Service member was Abbey, very courteous and helpful, had a delightful attitude, she was a professional. Thank you Abbey.

Date: 2 months ago

Review №10

Rating: 5

Abby was very cheerful and nice

Date: 2 months ago

Review №11

Rating: 5

Abbey was the best and very helpful

Date: 2 months ago

Review №12

Rating: 3

He had a warning from stealing from the register if only I could the things your employees talk about is wild lol then when it comes down to help you is like your not even there everyone is just talking to each other instead of asking if you need help. 3 Stars because it s on the way home. Good luck.

Date: 2 months ago

Review №13

Rating: 1

Do not drop off packages for USPS here, I don t trust them no more. This location is listed as USPS drop off. Two days ago I took a package to drop off here, the tall African American guy first told me that they don t take USPS packages and then he said that he meant that they don t give a receipt, I said that s fine and I left the package with him, I checked the tracking today and it showed that it was never picked up or handed to USPS. I went there and got the package back and took it to the post office. This has never happened before when I dropped off documents etc, but this time it was a box with perfumes in it for return.

Date: 2 months ago

Review №14

Rating: 5

Date: 3 months ago

Review №15

Rating: 5

Staff is friendly and know what they are doing

Date: 4 months ago

Review №16

Rating: 5

Literally THE BEST staff & customer service! I ve been to this location several times in the past year, each time I see new faces, however the customer service is TOP TIER! Everyone is extremely polite, helpful, and attentive. It is truly appreciated as quality customer service is extremely hard to find in the current climate.

Date: 4 months ago

Review №17

Rating: 1

Had a very bad experience with a very rude women there.

Date: 5 months ago

Review №18

Rating: 5

Kee helped me and was absolutely Amazing!

Date: 5 months ago

Review №19

Rating: 5

The customer service at this location was phenomenal! An employee by the name of Ke was so kind and helpful. Her kindness really and truly made my day!

Date: 5 months ago

Review №20

Rating: 5

Customer service

Date: 5 months ago

Review №21

Rating: 5

Joseph was so wonderful helping me. he went out of his way to help me! I was so surprised and pleases!!! Will reccomed this store to anyone who asks!!!

Date: 6 months ago

Review №22

Rating: 5

Highly praise workers working at this specific location. They are gentlemen and super helpful when helping ladies to move heavy boxes. We need more people like them. Five stars for sure, best UPS around my neighborhood.

Date: 6 months ago

Review №23

Rating: 5

Date: 7 months ago

Review №24

Rating: 4

Convenience

Date: 7 months ago

Review №25

Rating: 5

Friendly people when I walked in the door, store was clean and presentable

Date: 7 months ago

Review №26

Rating: 5

Very good customer service. Thank you Raymond and Kevin.

Date: 8 months ago

Review №27

Rating: 5

Good service

Date: 8 months ago

Review №28

Rating: 5

I was greeted with a hello and a smile. As soon as I walked in the door all the staff was friendly and all hands were on deck to help. Everyone pitched in and was helping each other out. They were also having a little fun while working and I like that, Brian took great care of me so kudos to Brian a great crew you have there. Thank you.

Date: 8 months ago

Review №29

Rating: 5

Ke Was so helpful and kind! Made my shipping quick & easy and Im so greatful for her help!

Date: 8 months ago

Review №30

Rating: 5

Ke she was so nice to me she make my day good employee

Date: 8 months ago

Review №31

Rating: 1

Google showed it was open so I drove all the way to find out it was closed

Date: 8 months ago

Review №32

Rating: 4

I was able to get inside and get my package sent out in a reasonable amount of time.

Date: 8 months ago

Review №33

Rating: 5

I absolutely appreciate every employee here. I have never been in when everyone I interacted with wasnt friendly, helpful, and just genuinely nice. Whoever does the hiring here and the managing has created a great team, so thank you!

Date: 8 months ago

Review №34

Rating: 3

Date: 9 months ago

Review №35

Rating: 5

Ke was so awesome and quick!

Date: 9 months ago

Review №36

Rating: 5

I got excellent service on my print job by a very skilled Raymond. Kudos to him. Thank you.

Date: 9 months ago

Review №37

Rating: 5

Date: 9 months ago

Review №38

Rating: 5

Kendall (Ke) was GREAT! I had a lot of Amazon returns and was pretty scattered she was kind, patient and so personable! Kendall provided great customer service much appreciated!

Date: 9 months ago

Review №39

Rating: 5

Jessica helped me with my large return package to Amazon. Curb side assistance came out with dolly. She loaded took in item and gave me receipt in less then 5mins. Girl power!!!!!

Date: 10 months ago

Review №40

Rating: 5

Rolando and Wilson at the I-20 store in Grand Prairie were so helpful! They answered all of my questions, gave suggestions and made sure that I had a good understanding of the process. What great customer service.

Date: 10 months ago

Review №41

Rating: 5

Kevin the store manager is the GOAT(greatest of all time) he helped me completely and did it happily, definitely ask for him next time.

Date: 10 months ago

Review №42

Rating: 5

Corbin was excellent and I will do all of my shipping from this store. Great service.

Date: 11 months ago

Review №43

Rating: 5

The young man that helped me went over and beyond to help me

Date: a year ago

Review №44

Rating: 5

Place is amazing, very quick and efficient. Went to drop off some amazon returns and had 0 problems

Date: a year ago

Review №45

Rating: 5

Went into this store all unorganized. Before I left my home I printed out the wrong shipping labels. To make a long story short, RoLando really took his time to help me print out new shipping labels and tagged and bagged the items that had to be shipped through USPS.

Date: a year ago

Review №46

Rating: 1

This store actually charges to print Amazon return labels, which violates Amazon s free returns policy. They also nickel and dime you trying to extract every possible cent out of you. They have ZERO inexpensive or free Amazon shipping envelopes, and want to instead charge $3.00 for a small bubble envelope. So, this free Amazon return was $6.76 payment to THIS UPS Store. To be clear, I ve had to return things to Amazon before, and this is the FIRST AND ONLY UPS Store that I ve ever experienced that charges an Amazon customer returning items. They, and their actions violating Amazon s policies and attempting to profit off an Amazon customer return have been reported to Amazon. Personally, after this experience, I will NEVER EVER go to this UPS Store again.

Date: a year ago

Review №47

Rating: 1

Unfortunately not the most reliable, we called and asked if it was okay to pick up a package at 8:02PM. They said it was fine and we knocked on there door exactly at 8:02. Either there was no communication or they choose to ignore us, but they looked at us and walked away and shut down. Although I can understand wanting to leave, I just would have liked to have a more honest answer over the phone. :(

Date: a year ago

Review №48

Rating: 5

I recently had the pleasure of visiting The UPS Store, and I must say that my experience was absolutely phenomenal! From start to finish, every interaction with the dedicated team members, Brian and Evan, left me impressed and satisfied. Upon entering the store, I was warmly greeted by Brian, who immediately made me feel welcome and attended to my needs. His friendly demeanor and genuine interest in helping customers set the tone for an exceptional customer service experience. Brian took the time to listen attentively to my requirements, providing me with valuable insights and suggestions to ensure I made the best choices for my shipping needs. Evan, another remarkable member of The UPS Store team, assisted me with packaging my items. His attention to detail and expertise in handling fragile items instilled confidence in the whole process. Evan skillfully packed my items, ensuring they were well-protected and ready for transit. He demonstrated great care and professionalism, which greatly impressed me. Throughout my visit, both Brian and Evan were incredibly knowledgeable, answering all my questions with patience and clarity. They went above and beyond to explain various shipping options, pricing details, and delivery timelines. Their expertise and commitment to providing exceptional service were truly remarkable. The level of organization and efficiency at The UPS Store was also noteworthy. Despite a steady flow of customers, Brian and Evan efficiently managed their tasks, ensuring everyone received the attention they deserved. I appreciated their ability to multitask while still maintaining a friendly and engaging atmosphere. Moreover, the store itself was clean, well-maintained, and stocked with a wide array of shipping supplies. It was clear that The UPS Store takes great pride in creating a comfortable environment for its customers. In conclusion, I cannot speak highly enough of my experience at The UPS Store, thanks to the exceptional service provided by Brian and Evan. Their professionalism, knowledge, and friendly demeanor exceeded my expectations. Whether youre looking to ship packages, obtain packaging supplies, or seek expert advice, I wholeheartedly recommend visiting this store. Youll be greeted by an amazing team that truly cares about their customers needs.

Date: a year ago

Review №49

Rating: 4

But here to return some AT&T stuff for my roommate that part went well I wanted to make some copies from my phone I couldnt even get past the first stage of you figuring out what email to send it to and how Ill just go somewhere else for the copy

Date: a year ago

Review №50

Rating: 1

It was very bad customer service done over at this site, people is rude. They cry for a piece of scotch tape. I know the franchise is an Independent owners, should be more generous with people regarding just a piece of scotch tape to use it to tape their boxes, it is not gonna hurt his profit with a lot of money. The owner for this location is so stingy and gold diggers.

Date: a year ago

Review №51

Rating: 4

Date: a year ago

Review №52

Rating: 5

Friendly Ready Convient

Date: a year ago

Review №53

Rating: 5

Staff have always been helpful and efficient every time Ive been.

Date: a year ago

Review №54

Rating: 5

Have always received great customer service. Definitely recommend this location.

Date: a year ago

Review №55

Rating: 1

They take amazon returns but charge $3 if you need to print a label. That is just wrong practice.

Date: a year ago

Review №56

Rating: 1

The worst attitude ever. I was dropping off Amazon returns and he was very disrespectful and rude. I don t recommend this branch for your business

Date: a year ago

Review №57

Rating: 5

Corbin was great!! i had a challenging order that took a while to handle and he did it with a smile and helpful attitude! great service!

Date: 2 years ago

Review №58

Rating: 5

Excellent! Max, Corbin and Evan gave what I needed fast!

Date: 2 years ago

Review №59

Rating: 5

Date: 2 years ago

Review №60

Rating: 1

I called from GA to get more information on how to setup a PO Box prior to moving back to my hometown of Arlington. The phone was picked up on the stores end and then hung up immediately in my face. I said fine mistakes happen. I actually swapped the phone I was calling from to that of a local dallas number and this time received a more deliberate hang up in my face again (a longer pause before hanging up). Horrible customer service. All the employee had to do was indicate that someone would be with me in a few moments and put me on hold. End result: Wont be getting my business or that of any of my family members.

Date: 2 years ago

Review №61

Rating: 5

Returned AT&T equipment here and the gentleman working were very polite and got me in and out!

Date: 2 years ago

Review №62

Rating: 5

Typically very fast customer service and the staff is extremely helpful and knowledgeable. Great job.

Date: 2 years ago

Review №63

Rating: 5

The store manager Ronaldo is so nice and helped me out with everything I needed! Definitely a good experience!

Date: 2 years ago

Review №64

Rating: 5

Everyone is always so helpful. I have to business boxes and had had no problems retrieving my mail.

Date: 2 years ago

Review №65

Rating: 5

Fast and efficient service at this location.

Date: 2 years ago

Review №66

Rating: 4

Date: 2 years ago

Review №67

Rating: 5

Great customer service

Date: 3 years ago

Review №68

Rating: 5

The service is good and the store is clean.

Date: 3 years ago

Review №69

Rating: 1

The girl working inside wouldnt stop flirting with the customer. I stood there for almost 10 min hearing what school they both went and were they lived. The sad part is they literally were just standing there. She wasnt doing anything else while talking to him. I got lucky because another girl came from the back and helped me.

Date: 3 years ago

Review №70

Rating: 1

Went to drop off an Amazon return and was charged for printing the return label. I have returned at several UPS stores and none charged me for printing.

Date: 3 years ago

Review №71

Rating: 1

I serve very badly, I sent a very important package, I paid for supposedly I was going to arrive very quickly over night and I arrived 15 days late from the date they told me, and when I went to claim they told me that they were not responsible, when the person who attended me gave me an estimated date, too bad service, I will never send something with UPS again

Date: 3 years ago

Review №72

Rating: 5

Date: 3 years ago

Review №73

Rating: 5

The manager and her team went out their way to assist me when I visited AND it was minutes prior to close. I found them pleasant and inviting as I was in a rush and really unprepared to ship my item. I think the service they provided me was second to none. A++++

Date: 4 years ago

Review №74

Rating: 5

Notary was very considerate. Because of phone hearing,He was very professional while vouching for my identity

Date: 4 years ago

Review №75

Rating: 5

Theyre so awesome and nice here! The way they speak to you, is so soothing. Definitely recommend this UPS store over the others!

Date: 4 years ago

Review №76

Rating: 5

Because people are so rude these days, its a rarity to encounter someone that is actually kind and helpful. So, Im taking a moment to praise the young lady who helped me at the I-20 location in Grand Prairie, TX on March 26, 2020. Nothing special to say other than she was pleasant and helpful. That was a breath of fresh air!!

Date: 4 years ago

Review №77

Rating: 1

Very poor customer service through UPS. The delivery person said they attempted to deliver the package to my home but no one was there when in fact someone was there. Then I get to the customer service center to discover no one was there to give me my package and I couldn t get it until 7pm when I was told the place closes at 9pm. Very very very poor customer service.

Date: 4 years ago

Review №78

Rating: 5

I came in to print some zoo tickets for my 4 year olds birthday. The gentleman was super polite and did not charge me for the prints. Amazing service.

Date: 4 years ago

Review №79

Rating: 4

Date: 4 years ago

Review №80

Rating: 5

Date: 4 years ago

Review №81

Rating: 5

Convenient location in South Grand Prairie near Sam s Club and Walmart. Located on Sgt Greg L Hunter Ln, between I-20 and Bardin Rd. Friendly staff.

Date: 4 years ago

Review №82

Rating: 5

I love this UPS Store. I drop off a lot of my Amazon returns here and they are always so quick, I am usually out in less than 2 minutes. Spencer especially goes out of her way to greet customers warmly and taking care of anything I need quickly.

Date: 4 years ago

Review №83

Rating: 5

First off they have been great at getting me taken care of immediately! I have a 3 and 1 year old and it can be hectic but they just smile and always handle everything! Secondly, recently I shipped something back to a cable company and they were going to charge me for it since they hadnt received it and wanted to know my tracking number... I did not keep up with it, or my daughter used it to doodle on but either way my fault and I was going to have to pay for it. Well I spoke with Fhreeji who works there and let him know the situation and he looked it all up for me and provided all the information for me that they had received it. This was a hard situation since it was an apple product and during this time I would like to use the extra money on my children versus paying forsomething that they had in fact received. Thank you so much!!!! This has made my month!

Date: 4 years ago

Review №84

Rating: 5

Date: 5 years ago

Review №85

Rating: 5

Date: 5 years ago

Review №86

Rating: 1

Store was supposed to be open at 830am drove there to have some documents notarized and its closed. I had to call another location to get ahold of the people and they didnt show up until 9:20 am... Manager at the cooper store was helpful in getting someone to the store, I wish i had just went there to begin with.

Date: 5 years ago

Review №87

Rating: 1

Next time someone asks for you guys to scan two labels in order to get a refund, don t question the customer and just do it. Now I have to wait to get a refund because one employee refused to scan both labels.

Date: 5 years ago

Review №88

Rating: 5

Fast and easy would visit again.

Date: 5 years ago

Review №89

Rating: 5

Juan Delgado, the store manager is awesome! I was there to return a few Amazon items I purchased but I didnt have the correct labels. He helped me navigate Amazons customer service prompts on the app and I had the correct information required to return the items in a couple of minutes. He definitely could have just taken the easy way out and told me to call Amazon customer service but he went above and beyond to make sure I wasnt inconvenienced. He made me aware of all the other services provided by his store that I didnt know existed. Ill will be back for sure!

Date: 5 years ago

Review №90

Rating: 1

If I could give them stars I would. Since the economy is still tough in Puerto Rico, I sent my grandson, who entered college last semester, my computer. I sent it from this Grand Prairie UPS store to the UPS store close to my grandsons address ($197), but the manager of the UPS store in Puerto Rico rejected the package because he didnt have prior knowledge of the incoming package (duh?). I have used this method before and never had a problem. I have received packages at UPS stores and this had never happened to me. When I was notified that the package was back in Texas I went to the UPS store to see if the problem could be fixed somehow. I asked the manager, Juan Delgado, if he could resend it giving the store in Puerto Rico the advanced notice they now required. He said he would if I paid him the $197.00 again! He also said he was sorry because he knew the package could be rejected and his staff neglected to say so. The nerve this guy acknowledging fault, but not taking responsibility, basically telling me that I was at fault for not knowing UPS policy. Isnt explaining UPS policy part of the staffs customer service, especially knowing what could happen? I asked him for a refund and, of course, he denied. He prefers to hold on to the money but not the client or promote good customer service.

Date: 5 years ago

Review №91

Rating: 5

Date: 5 years ago

Review №92

Rating: 5

Fast and Friendly service!

Date: 5 years ago

Review №93

Rating: 5

Friendly staff

Date: 5 years ago

Review №94

Rating: 5

AWESOME customer service! I was in and out in 2 min. Time of service: 3pm, Wednesday, 1/16/19

Date: 5 years ago

Review №95

Rating: 5

They work hard to make the costumer happy. Will do Business with again.

Date: 5 years ago

Review №96

Rating: 5

They open, they nice.

Date: 5 years ago

Review №97

Rating: 4

The UPS store is open now

Date: 5 years ago

Review №98

Rating: 3

Still closed, no official date posted on store front

Date: 5 years ago

Review №99

Rating: 1

Date: 5 years ago

Review №100

Rating: 1

Still not open.....

Date: 5 years ago

Review №101

Rating: 1

Waste of time. Still closed.

Date: 5 years ago

Review №102

Rating: 1

The store isnt open sign says coming soon. So give it a while or waste a trip...

Date: 6 years ago