FedEx Office Print & Ship Center

Review №1

Rating: 5

The lady who assisted me this morning was very kind and helpful to me.Thank you

Date: 2 weeks ago

Review №2

Rating: 1

I am compelled to leave a review based on my recent experience at this FedEx shipping office. Unfortunately, I am unable to give a rating lower than one star, which I am forced to select. The customer service was extremely disappointing. The staff member who assisted me, identified as Black or African American, exhibited unprofessional and rude behavior. She failed to provide clear explanations of the shipping process and instead conveyed a dismissive attitude. This lack of professionalism and courtesy is unacceptable. I will not be returning to this location and will choose UPS for future shipping needs, where I have consistently received better service. This location has lost my business.

Date: a month ago

Review №3

Rating: 5

Excellent work and customer service! Jacovi saved the day with a last minute print job.

Date: a month ago

Review №4

Rating: 1

I recently paid FedEx to ship a package by priority overnight express. This means the package will be delivered to its destination by 10:30am the next day. FedEx failed to deliver the package within the timeframe as expected. They didnt deliver my package until after 3:00pm the next day. Thats almost 5 hours late. I made repeated calls to FedEx to find out why there was a problem. I had to call 31 times before reaching a live person who would not help me with the problem or offer any kind of satisfactory resolution to the problem. I was told I had to file a claim on their website. I did that as instructed asking that my overnight charges be refunded. My claim was denied and they gave no reason as to why it was denied. Customer service is non-existent at FedEx. They charged me $270.00 to ship my small package (less than 10Lbs) overnight express. They FAILED to hold up their end. They make it impossible to reach a live person and when you do all they can do is provide tracking information that I already got from their website. Dont ever trust FedEx to handle sensitive packages or to deliver on-time. Horrific experience!!

Date: 2 months ago

Review №5

Rating: 5

Surprised to see the negative comments. Although I just had a drop off and literally there 5 minutes. Mari was very friendly and made me laugh. Needed it this Friday morning. Thank you Mari! I will be back!

Date: 3 months ago

Review №6

Rating: 1

Horrible customer service. Rude and unprofessional.

Date: 3 months ago

Review №7

Rating: 5

Jeff was so professional and transparent. Thank you for all your amazing customer service! It truly makes a difference.

Date: 4 months ago

Review №8

Rating: 1

As I m reading several other negative reviews, I can attest to the experience I just had at this location. FedEx is a good company and have had mostly positive experiences, yet the females who work here are very rude, talk under their breath, roll eyes - as if my presence alone to dare ask for a few prints is too much. After one too many instances like these I will now be avoiding this place due to such poor customer service. Ladies, do better.

Date: 5 months ago

Review №9

Rating: 3

Employees here dont seem to want to be bothered with customers. Asked about a service advertised on this locations website and we were told they dont do it. Weird

Date: 5 months ago

Review №10

Rating: 5

This is my favorite FedEx Office location (and Ive been to many across Texas and Oklahoma). The workers there (esp Jeff and Mari) are always very nice and helpful and know what to do with shipping or printing!

Date: 6 months ago

Review №11

Rating: 1

They wanted me to pay them to repackage my package, I wasnt even adding insurance. Ive never had an issue like this at the UPS Store in Georgetown, unfortunately they were closed for the day.

Date: 6 months ago

Review №12

Rating: 5

Geraldine and Jacoby were kind, attentive and took care of my shipment with ease! We need more kind hearted people like this is the world. Five stars all the way!

Date: 7 months ago

Review №13

Rating: 5

On Monday Nov 6, 23 I came in here to drop off a package but half my shipping label was missing from when I printed it out at home. A bearded guy here with glasses and brown hair helped me get the right label. Great customer service

Date: 10 months ago

Review №14

Rating: 5

This location definitely delivered and got my stuff completed on time. Thank you Dominic! I got great service!

Date: 11 months ago

Review №15

Rating: 5

Today, I received a delivery from FedEx. It was a particularly large delivery with very large boxes. The FedEx representative, Jim, was so sweet and had great people skills. He went out of his way to put my delivery in a more convenient location (by the garage), instead of by the front door. He was very kind and smiled the entire time. It is very hot outside and I really appreciated his level of customer service. Jim went above and beyond his commonplace duties and was so pleasant while doing so. Thank you Jim!

Date: a year ago

Review №16

Rating: 1

Went to use computer to print something. Nothing worked there. Then again, its georgetown!

Date: a year ago

Review №17

Rating: 5

Fantastic service

Date: a year ago

Review №18

Rating: 5

I had a pre-paid package to drop off. I was able to walk right up to the counter and give the package to an employee. Super fast and easy! Friendly staff.

Date: a year ago

Review №19

Rating: 1

I typically go to this location because it s closets to my work. When I go in it s always for my boss. The white lady in there is so unfriendly & rude for no reason. last time she helped me she had so much attitude for no reason at all & when I gave it back she wanted to be nice . I never walk in there with attitude to be clear, I always try to be patient & friendly. When I went in today that s what I did & the attitude I got from her was unreal. She needs to be fired & should not go work in customer service again.

Date: a year ago

Review №20

Rating: 1

Absolutely terrible customer service. I would be embarrassed to act so unfriendly in public while being an employee. I tried to print with a retrieval code and did not get the code via my email. I asked for help. Without looking up the woman wearing glasses said, go stand by the window (for reception). I did and that didn t work. I walked back asked if she could print it for me? (4pages). Again, without looking up: it s an extra $2.50 charge . I said ok and stood there in silence for 5 minutes while she never looked over in my direction. I finally asked her, did the email come through yet? Without taking her eyes off her computer screen, not yet . Silence. Finally - how many copies do you want? So I got a total of 4 copies for $3.50. I don t mind paying - it s the attitude. It s perplexing that employees can be so oblivious to simple common courtesy.

Date: a year ago

Review №21

Rating: 1

2nd time in and absolutely the last. First time the lady refused to even help me at all. This time Abigale the manager offered me the worst customer service Ive experienced in a long time. Hopefully all these other negative reviews will lead to a follow up and house cleaning at this location. They are poorly representing FedEx which is the only good shipping company left. PLEASE FILE YOUR REPORTS WITH FEDEX CORPORATE.

Date: a year ago

Review №22

Rating: 1

Date: a year ago

Review №23

Rating: 5

Thank you FedEx for having a nice place in Gtown for us to use when needed. My printer was out at home, I needed to print something & get it out that day. I drove to your place, waited a couple of mins & had wonderful service from all 3 of the ladies who worked there. I started with 1 & had to get help from the other 2 while printing (user error !) & they were all 3 very helpful, friendly & professional. I feel awful that I do not recall all of their names but I do remember the younger girl, Abigail. BUT, please know, the other 2 ladies who work there & are a little older were also just as wonderful. I stop in there every few months to ship something & everyone there has always been very kind to me. Please acknowledge the 3 ladies who work there during the day and during the week. Thank you !!!

Date: a year ago

Review №24

Rating: 1

This location is the worst customer service I ever ever get service because I ask the lady to help she what u want I said can u said can I help u her boss get in to and ask me leave my store with anger they dont want me to service me this is Unacceptable that is the boss rude with b8g bear

Date: a year ago

Review №25

Rating: 3

I had to make an online order return here, Im used to UPS where you dont have to bring a box, here you do. Make sure you bring packaging or theyll charge you an huge cost. I had to return a gift card and they put it in a 12X12 box that cost nearly $20 - just the box! Its my own fault for not bringing the originally packaging, but dang thats a lot of money for a one-time use cardboard box!

Date: a year ago

Review №26

Rating: 1

The person behind the counter saw a pretty girl and asserted she was in line before me. So I said, listen if you want to take care of the pretty girl before me, go agread. He waived her forward and she said no he was here before me. I asked her politely to take my spot. The guy behind the counter said Ill take care of you, come over. I politely insisted he take care of the lady at this point. He said If you want to be like that you can leave. I flipped him off and left. Pretty sad situation. The fat guy behind the counter is trolling women in the line...check the reviews, RUDE STAFF is well documented.

Date: a year ago

Review №27

Rating: 1

Date: a year ago

Review №28

Rating: 1

Their supervisor Abigail is extremely rude. Not sure how she can keep a customer service job or management position. I do not recommend going here ever. To make up for her rudeness, she wouldnt let me pay for my 100 prints. Horrible customer service. Abigail told me to leave after I told her she was being rude.

Date: a year ago

Review №29

Rating: 5

A nice office with friendly folks. I prefer FedEx to UPS as FedEx is usually lower priced and they seem to handle packages so as to minimize damage during shipping. UPS seems to have total disregard for package handling.

Date: 2 years ago

Review №30

Rating: 5

Geraldine was AMAZING! She was so helpful and went above and beyond to assist me. She was friendly and had excellent customer service.

Date: 2 years ago

Review №31

Rating: 1

Will never come to this store ever again. I ve never seen a customer facing person with such a bad attitude through a simple shipping process. Been coming here for years and will never step foot in this store again.

Date: 2 years ago

Review №32

Rating: 5

I had to ship a large painting and the store manager took time to help me utilize the most efficient and safe way to mail my artwork. The rate was affordable. The manager ensured he and his team would do their best to handle the piece with care. It arrived safely and on time. Great customer service!

Date: 2 years ago

Review №33

Rating: 1

Print and go stations are always down. Also they were unable to provide me with a receipt.

Date: 2 years ago

Review №34

Rating: 5

Super helpful staff. I had a multitude of files to print with the self-print stand and the gentleman saw my frustration with their system and assisted me with the print job. Super thankful for his assistance in making this easier.

Date: 2 years ago

Review №35

Rating: 2

Expensive

Date: 2 years ago

Review №36

Rating: 3

Date: 2 years ago

Review №37

Rating: 5

I called today to get info about an international shipment, and Joe was so patient and really helpful over the phone, and then later at the store. They really try to get you the lowest possible shipping rate here. Very helpful and kind people. I just wish they d take off the masks and smile. It would be really nice to see people s smiles again.

Date: 2 years ago

Review №38

Rating: 1

Not at all customer friendly. I go for a print outs today morning at 11:10 AM. Preview showing currently but printing missing some portion of it. I tried 2 times and I ask for help and the lady at the counter refused to help ask me to try different ways. If we paid and waste papers, why should she hired for? Then I go to Office Depot, people helped me get the right size. No more this FedEx branch.

Date: 2 years ago

Review №39

Rating: 1

What a bunch of nasty people working here. Worst customer service possible.

Date: 2 years ago

Review №40

Rating: 3

This is the Fed Ex I go to, to return my school books to my university- (who provides a paid label) Ive done this for years, and yesterday was the first time I was charged $7.00 for a re-boxing fee. So, that was disappointing, they usually provide an envelope for no charge. I was also disappointed that I wasnt greeted when I came in, that usually happens here, and stood at the counter for a couple minutes before one of the 3 workers behind the counter came to help me. They did look like they were busy doing other things, but Im a customer IN the store! Nothing bad happened, and I got my books mailed, with very little wait. But, its usually a better experience!

Date: 3 years ago

Review №41

Rating: 5

James, Store Manager, was very friendly, polite and cheerful. He took a passport photo of me that I will not be ashamed to have for all the years a passport is used. I was very comfortable. It was a pleasant experience.

Date: 3 years ago

Review №42

Rating: 5

The team at FedEx Print & Ship Center are always friendly and go out of their way to help the customers. I went in the other day to scan and fax some legal documents, and they not only helped me with the process, they suggested I scan and email them as a way to save a lot of money. Top notch service, and so thankful for their consideration of my finances. I always get the best service here at this FedEx location.

Date: 3 years ago

Review №43

Rating: 5

Clean, friendly staff

Date: 3 years ago

Review №44

Rating: 5

These folks know how to take care of the 60+ crowd during Covid-19. Thanks Joe!

Date: 3 years ago

Review №45

Rating: 5

Wow ! I came in to print out an old tax return that was needed for court... i had been having trouble getting it done and the manager here helped me and printed out whst I needed... then as I waited to pay for 18 pages printed... he waved me by and said no problem . He allowed me to print free of charge! Great experience Excellent customer service! I recommend this location for all your shipping and printing needs!

Date: 4 years ago

Review №46

Rating: 5

I have used this Kinkos as long as it has been open. Never have I had an issue . The people are always Professional, Polite, ready to assist you in any way they can. It helps to tell them what you need , they are not mind readers. I believe that due to Covid 19 some folks are extremely on edge. Phones are as quick release to channel their anger. Come people they are just doing their job If they do not do it to your satisfaction or as quickly as you like perhaps it isnt the fault of the Fed EX employee working behind the counter. It might just b e you. Keep up the Great Work .

Date: 4 years ago

Review №47

Rating: 1

this store has the worst customer service. i ve never shipped or exchanged anything and was needing some help and instead, the man who was assisting me was beyond disrespectful and unhelpful. i was anxious enough as it is and now i had a man telling me i wasn t making sense. just have better customer service. help people out! i don t think i can ever go back there :(

Date: 4 years ago

Review №48

Rating: 1

Arrive with express packages usually they just scan and I get reciept. Then when I finally get help I get asked drop off? Really? No sorry for the delay???? Obviously Im dropping off!! Hello fedex overnight envelopes duh!! if iwanted to just drop there is a box in the front!!! Maybe Im on line for 10 minutes for something else? Like a receipt!!!!! Amazing all sealed with labels

Date: 5 years ago

Review №49

Rating: 1

Special Instructions mean nothing. I called to ask that my package be held while I was out of town. Nope. Said it was not problem but sent it back anyway.

Date: 5 years ago

Review №50

Rating: 1

Dont go. Big line, one guy working while other guy decided to take a break. Checking hos facebook was more important than helping out.

Date: 5 years ago

Review №51

Rating: 5

Joe Steiger was great help! If he is not the boss he should be! lol Was awesome help! Highly recommend fed ex and Joe!

Date: 5 years ago

Review №52

Rating: 5

they are awesome! Joe Steiger went out of his way to help me find a lost package!!!

Date: 5 years ago

Review №53

Rating: 5

Date: 5 years ago

Review №54

Rating: 1

I went to there office and asked if the have passport photos they said yes. after took my baby for a passport photo and they refused the girl did not offer a justification as to why they could not instead she looked around like looking for someone out of the blue to reply for her. Racism exists here at this place think twice before taking your business here.

Date: 6 years ago

Review №55

Rating: 5

Super great employees! Went above and beyond customer service helping me with my packages!!

Date: 6 years ago

Review №56

Rating: 1

Same experience as many others. Awkwardly rude customer service, and so uniformly bad that it is as if theyre all trained to have the same awful culture.

Date: 6 years ago

Review №57

Rating: 2

The least customer friendly FedEx I have been in in the United States. Extremely quirky and strange staff make one feel somewhat uncomfortable. I think FedEx can do better than this, what say you?

Date: 7 years ago

Review №58

Rating: 5

Date: 8 years ago

Review №59

Rating: 5

I needed a ton of copies last minute for a presentation. Did the online upload and it was printed and ready for pick up in a half hour! Dan was great

Date: 8 years ago

Review №60

Rating: 4

Quick friendly service. FedEx is fairly expensive.

Date: 8 years ago

Review №61

Rating: 5

A very pleasant experience. The gentleman working there did an excellent job cutting the glue binding off my book and replacing it with a coil binding (for flat reading).

Date: 8 years ago

Review №62

Rating: 1

If you go into the store you can get great service, although that depends on who is actually working. They seem to keep the atore fairly understaffed most of the time. If you do want to call and ask the employees anything, the phone generally rings anywhere from 8-20 minutes with no answer to your call. which then makes you have to go to the store in person leading you back to my first comment. Needs alot of improvement in the attitudes of the staff. If you do not want to work in a customer service industry then please do us a favor and quit. We dont care for your inapproiate comments, and glaring looks. Management should consider educating the newer staff on what good customer service truly is like.

Date: 9 years ago

Review №63

Rating: 1

Date: 12 years ago