Best Buy

Review №1

Rating: 4

Date: 2 days ago

Review №2

Rating: 5

Date: 2 days ago

Review №3

Rating: 4

Date: 5 days ago

Review №4

Rating: 3

Date: a week ago

Review №5

Rating: 5

Great job replacing my phone battery

Date: a week ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 3

I love Best Buy first and foremost. This store is definitely different than the other stores I have shopped at. I usually walk in to the store and employee s are there right away to help! This store is different I have had 1 good experience and 1 bad experience. The 1st experience was horrible I took my husband s phone in to get all the apps transferred over to his new phone. I was directed to the geek squad. I informed him what I needed done and he looked at me like I was speaking a different language! I was so unimpressed that I took the phone back and didn t let him work on it. The 2nd experience was much better. It was an easy question and what I needed was very popular. But I had someone greet me asap. He proceeded to show me to the different screen protectors that I needed and actually suggested the cheaper one. I went ahead and had the store install it for me and they did a great job. Like I said easy. The other Best Buy I ve been to were a lot bigger and were much more helpful than this one was the first time but it s the store itself. It s smaller and not as adequate as the bigger stores.

Date: 2 weeks ago

Review №8

Rating: 2

Bought a tv box wouldnt fit in car removed tv from box to load in car, they instantly told me I vioded the warrenty, by removing TV from box I said fine lets go back inside and now you can spend the next 10 min removing the the 58 dollar warrenty, from my charge. Now we understand why they have been going out of bussiness, NO CUSTOMER SERVICE

Date: 2 weeks ago

Review №9

Rating: 5

Date: 2 weeks ago

Review №10

Rating: 5

Date: 2 weeks ago

Review №11

Rating: 4

Date: 2 weeks ago

Review №12

Rating: 5

Always have what we need! Always helpful!!!

Date: 3 weeks ago

Review №13

Rating: 4

Date: 3 weeks ago

Review №14

Rating: 2

Date: 3 weeks ago

Review №15

Rating: 5

Date: 3 weeks ago

Review №16

Rating: 4

Beautiful store, but they seem a lil short staffed. New yo Georgetown, so maybe Im going at the wrong times . Keep yall posted on future visits

Date: 4 weeks ago

Review №17

Rating: 5

Always has what you need

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 4

Date: a month ago

Review №20

Rating: 5

Ive always loved best buy. Amazing tech store. I got my school laptop accessories and backpack, and I use them all the time, super reliable. The staff is super friendly and helpful as well, and the store is easy to navigate. They deserve every one of those 5 stars!

Date: a month ago

Review №21

Rating: 4

Ordered online, picked up in the store. Easy in and out.

Date: a month ago

Review №22

Rating: 5

All of the Geek Squad Team members are very courteous, professional, and ensure customers are well informed.

Date: a month ago

Review №23

Rating: 5

Go see Leo for all your Geek Squad needs! Very informative and helpful!!

Date: a month ago

Review №24

Rating: 5

Tom (Paul) , the store supervisor , is amazing and went above and beyond for the customer satisfaction which is so important in the retail world . By far , the best customer experience I received in a BestBuy store in Austin area.

Date: a month ago

Review №25

Rating: 4

Date: a month ago

Review №26

Rating: 1

The absolute worst experience at any Best Buy. I ve had many instillations completed over the years, 3 at Bastrop and 1 at Bee Caves. Have had an install scheduled for a week in Georgetown and get here for my appt today, only to be told that the tech was out sick and the manager called me and left me a voicemail. Well I don t know who he called, but it wasn t me, cause I sure wouldn t have driven an hour and a half for no reason. The tech that is here, recommended I take an appt in KILEEN!!!!!!! Or I could leave my vehicle with him till Friday! What s the point of even making an appt then?!? You would think a manager would reach out to another location and try to work me in. Nope. I cancelled my order all together. Absolutely ridiculous.

Date: a month ago

Review №27

Rating: 5

Date: a month ago

Review №28

Rating: 5

My girlfriend bought me the play 5 You cant see it in the photo, she is sitting in the back all bitter. ...

Date: a month ago

Review №29

Rating: 4

Date: 2 months ago

Review №30

Rating: 5

Great Service! I went there to get my laptops ram and storage upgraded and Leo was super informative and extremely professional . We got out parts ordered and the whole thing was finished in like 10 minutes when I brought the parts in.

Date: 2 months ago

Review №31

Rating: 1

We wanted to buy a television but the sales reps seemed bothered to even answer questions about the one we were interested in. We ended up at Walmart and bought a nicer one.

Date: 2 months ago

Review №32

Rating: 5

Date: 2 months ago

Review №33

Rating: 4

Date: 2 months ago

Review №34

Rating: 2

Dont come here believing they can fix your iPhone. If its under Apple care, just contact Apple itself and they will send a one. You just have to put the money upfront for the new one, the money will be returned ones they have custody of your old phone. I wasted my morning on this

Date: 2 months ago

Review №35

Rating: 3

Rude customer service

Date: 2 months ago

Review №36

Rating: 4

It s small. In comparison 1/2 to 1/3 size to Cedar park location. They only gave one camera on display to make our decision Because staff was nice 4/5 experience Even though I would rate shopping experience -1 because I couldn t see any product

Date: 2 months ago

Review №37

Rating: 4

Date: 2 months ago

Review №38

Rating: 5

Date: 2 months ago

Review №39

Rating: 5

Date: 2 months ago

Review №40

Rating: 5

Very informative...the tech, Nico helped me.out alot...he was quick, professional and was ready and willing to instruct on how to use the devices installed...

Date: 2 months ago

Review №41

Rating: 2

Great service in appliance section. But scheduled installation of microwave never showed as scheduled. Then I spent two hours on the phone w Best Buy, then contract installation company interspersed w long waits. No one could take responsibility

Date: 2 months ago

Review №42

Rating: 5

Date: 2 months ago

Review №43

Rating: 4

Date: 2 months ago

Review №44

Rating: 5

Love their seasonal deals and having hands on looks at products. Being a pro member allows longer return periods than most if you decide to go another direction or find a better deal elsewhere. Saved me $300 on price matching a TV I purchased that went down in price after I purchased it with no hassle at all.

Date: 3 months ago

Review №45

Rating: 1

Bad bad customer service ever. Never buy anything from them again.

Date: 3 months ago

Review №46

Rating: 4

Date: 3 months ago

Review №47

Rating: 5

Great place for appliances. Curbside is is on point and quick as well.

Date: 3 months ago

Review №48

Rating: 5

Date: 3 months ago

Review №49

Rating: 5

Date: 3 months ago

Review №50

Rating: 4

Good deals and knowledgeable staff

Date: 3 months ago

Review №51

Rating: 5

Date: 3 months ago

Review №52

Rating: 1

Had a head unit installed in my truck, unfortunately the steering wheel controls were not connected properly and only work about 50% of the time, if Im lucky. Tried contacting the store as well as the installation team directly countless times, left voicemails for the installation team, and MONTHS later, still not a single response. Now having to take my truck into another store entirely, where hopefully they can resolve the issue.

Date: 3 months ago

Review №53

Rating: 4

Date: 3 months ago

Review №54

Rating: 5

Date: 3 months ago

Review №55

Rating: 5

I needed help choosing a printer. The salesman listened to what I wanted and made good suggestions. Ive been using the printer more than normal without issue

Date: 3 months ago

Review №56

Rating: 5

Date: 3 months ago

Review №57

Rating: 4

I bought a wall mount for a TV. It works as expected.

Date: 3 months ago

Review №58

Rating: 5

Date: 3 months ago

Review №59

Rating: 5

Date: 3 months ago

Review №60

Rating: 3

The sales person doesnt know the product. I was asking for an ipad camera settings.

Date: 3 months ago

Review №61

Rating: 5

Date: 4 months ago

Review №62

Rating: 5

Date: 4 months ago

Review №63

Rating: 5

Helpful staff.!

Date: 4 months ago

Review №64

Rating: 5

Very happy with my purchase. Souren the young sales advisor helped me a lot and explained clearly with details about the product and services they offer. He also helped me to apply for credit card. Thank you Souren!

Date: 4 months ago

Review №65

Rating: 5

Received great support and customer service from Best Buy at Georgetown. I want to specify one of the sales advisors who is called Souren, he was very helpful, polite, and very professional and knowledgeable. Souren helped us to find the product we needed. His service was exceptional.

Date: 4 months ago

Review №66

Rating: 2

Not nearly enough staff. Unless you know what you want and know where it is in the store, good luck getting any kind of customer service. Even if you ask the person at the door to get someone to help you, dont hold your breath. This happened to me the last 2 times I was in the store. I ended up walking out and ordered what I was looking for on Amazon.

Date: 4 months ago

Review №67

Rating: 5

Customer Service: 10/10 A man named Ace serviced me, and immediately, I was impressed by how personable, relatable, and friendly he was. He was also knowledgeable, competent, and helpful, as i asked him about the Polaroid product I was purchasing. As a former manager in retail, I can say with assurance that THIS is the type of person you want representing your business and taking care of customers.

Date: 4 months ago

Review №68

Rating: 5

Super helpful team

Date: 4 months ago

Review №69

Rating: 5

Date: 4 months ago

Review №70

Rating: 5

very much big good good good

Date: 4 months ago

Review №71

Rating: 4

A smaller Best Buy. Still plenty to buy. Disappointed they dont sell unlocked phones but its a corporate policy no doubt.

Date: 4 months ago

Review №72

Rating: 5

I needed to buy a TracPhone for my sister and the guy in the cell phone section was very knowledgeable and had a great attitude.

Date: 4 months ago

Review №73

Rating: 5

Good service

Date: 4 months ago

Review №74

Rating: 5

They gentleman that run the audio installation bay do an excellent job, will always bring my vehicles there.

Date: 4 months ago

Review №75

Rating: 5

We were greeted and helped as soon as we stepped into the store. The staff was unhurried but efficient. They had the product we asked for then engaged us in conversation to advise about other products that could sever our purpose with more effectiveness and a higher quality outcome. Smiles

Date: 4 months ago

Review №76

Rating: 1

I was told I needed a wiring harness module. When I inquired about it, I was asked if my truck had 3 things that the harness was needed. I did not have Infinity, Navigation or a steering wheel unit, yet somehow I needed this. Dont fall for spending money on upselling item that are not needed.

Date: 4 months ago

Review №77

Rating: 5

Date: 5 months ago

Review №78

Rating: 2

I am not pleased with Best Buy overall. I have subscribed to their Total Tech for years now, and it has covered my tech needs for a substantial cost. Best Buy is now going to divide its services for separate prices but still retain the Total Tech brand. Now it wants to charge separately for the Webroot virus protection. What will they consider to be a separate charge next?

Date: 5 months ago

Review №79

Rating: 5

Good selection, but under staffed.

Date: 5 months ago

Review №80

Rating: 5

Fast customer service. I was in and out with the item I needed. Unlike Home Depot.

Date: 5 months ago

Review №81

Rating: 5

This is the second laptop Ive bought in the last few years. The staff is always really nice and helpful.

Date: 5 months ago

Review №82

Rating: 3

Good location

Date: 5 months ago

Review №83

Rating: 4

Date: 5 months ago

Review №84

Rating: 5

Its aight.

Date: 5 months ago

Review №85

Rating: 1

If you require assistance in returning a product with a Best Buy warranty, it is advised that you avoid taking it to the Georgetown location. The staff there are not knowledgeable and may make you wait for 45 minutes before informing you that they cannot replace your item even though verify it is a covered item. Instead, they will have to evaluate if it can be repaired within a weeks time and may charge an additional fee or even worse say you can take it directly to the manufacturer. I recently had to utilize my warranty for the second time at this location and found the team members to be unhelpful. The overall customer service was unsatisfactory and the representative I dealt with was extremely condescending. Apart from that, the warranties they sell appear to be a waste of money.

Date: 5 months ago

Review №86

Rating: 1

Cannot talk to anyone directly at the store, phone calls to any best buy automatically redirect to international support in India who cannot answer any basic questions about car installation services only compatible speakers for car make and model. Best Buy is predominately known for car installs, and I cannot book or speak to anyone local to book an appointment over the phone. No wonder they dont sell Linksys, company went soft.

Date: 5 months ago

Review №87

Rating: 5

Date: 5 months ago

Review №88

Rating: 4

Date: 5 months ago

Review №89

Rating: 5

Date: 6 months ago

Review №90

Rating: 5

Our favorite place in Jarrel, for a snack, a coffee and studying in a nice location

Date: 6 months ago

Review №91

Rating: 5

I took my 4 year old laptop into the Geek Squad because the ventilation fan was making horrible sounds. I was able to get it looked at in under 20 minutes. They opened the shell and blew the dust out of the fan and ducts, tested it, put it back together... no charge. It works great now.

Date: 6 months ago

Review №92

Rating: 5

Helpful and friendly staff. Displays were a little crowded

Date: 6 months ago

Review №93

Rating: 5

One of our favorite Best Buys. Great location, inventory has never been an issue here, and the staff is always phenomenal, informative, and super friendly. They are just awesome! They generally have items in stock that other locations dont have, so thats always a huge plus. Its one of our go-to Best Buy locations. We have always been very pleased! I highly recommend stopping in for your next shopping visit!

Date: 6 months ago

Review №94

Rating: 3

Date: 6 months ago

Review №95

Rating: 1

Best Buy. One of the worst stores ever. Very rude people. You cant call and talk to anyone on the phone. The employees in the store are very rude Unhelpful worst store ever. You should never buy anything from this store. They dont care about customers. They were very rude to a little old lady ,was trying to return an item that was not working properly

Date: 6 months ago

Review №96

Rating: 4

Date: 6 months ago

Review №97

Rating: 1

On 3/21/24 at 4:20pm precisely we came into this exact Best Buy store to purchase a high quality Laptop computer and there was an employee that had just finished with a customer and as I flagged him down he looked and walked away. Then another employee walked by so I decided to ask him for help. This employee proceeded to advise that he still has 10 minutes before he starts his shift then walked away not even calling for a working employee to help. I then saw the first employee again and asked if he can help us with the computer that i was ready to purchase. He took his time and was un concerned. So we decided to leave not making any purchases. Best Buy you lost a good customer who was not shopping but instead ready to purchase a Laptop. This all was at the Best Buy located in Georgetown TX, 1015 W. University Ave.

Date: 6 months ago

Review №98

Rating: 4

Date: 6 months ago

Review №99

Rating: 5

Date: 6 months ago

Review №100

Rating: 4

Some of the staff need to learn more about the products in their department other than that it is good

Date: 6 months ago

Review №101

Rating: 5

Rogelio Reyes over at the GEEK SQUAD has exceptional costumer service. He was extremely helpful and very nice to my mother and I. Best Buy is very lucky to have him as an associate.

Date: 6 months ago

Review №102

Rating: 5

Picked up a fridge we ordered online. Two guys loaded it quickly. We tied it down and were on our way!

Date: 6 months ago

Review №103

Rating: 3

Date: 6 months ago

Review №104

Rating: 5

Date: 6 months ago

Review №105

Rating: 5

Date: 6 months ago

Review №106

Rating: 2

No pc

Date: 6 months ago

Review №107

Rating: 5

Date: 6 months ago

Review №108

Rating: 5

Date: 7 months ago

Review №109

Rating: 4

Date: 7 months ago

Review №110

Rating: 5

Lots of selection of cameras and TVs.

Date: 7 months ago

Review №111

Rating: 5

Date: 7 months ago

Review №112

Rating: 5

Date: 7 months ago

Review №113

Rating: 5

Guy names maven was really helpful in the purchase of my epson 8550 this evening. And really was helpful with us wanting to also purchase refrigerator

Date: 7 months ago

Review №114

Rating: 5

Excellent customer service with my phone purchase.

Date: 7 months ago

Review №115

Rating: 4

I prefer to buy things like televisions in person and in thankful Best Buy is around so I can see what the differences are in person. Buying a television can be very confusing with all the qled, crystal led, oled, 4k, 8k, edge lit, direct lit, etc. Its one thing to understand what is theoretically better, but being able to see it in person and talk to a person with knowledge on the products really helps. After seeing the OLED TVs, I got a good deal on the LG A2 that was in clearance because they came out with newer models. I had to order the TV from their site and have it delivered because they didnt have the size I wanted in store. Its such a huge difference in picture quality and really color accuracy and contrast. I had a mid range Samsung 4k that looked good, and I didnt have any complaints, but it broke during my move, and Im OK with that now. Thanks, Best Buy.

Date: 7 months ago

Review №116

Rating: 4

Date: 7 months ago

Review №117

Rating: 5

Sales person was very knowledgeable and helpful.

Date: 7 months ago

Review №118

Rating: 3

It had been a while since I had been to Best Buy (the one closest to home closed over a year ago). I went to get a coax splitter. The price marked on the shelf was about $6, but when they rang it at the register it rang for 16. The cashier didnt care that the shelf price was much lower. I left the item at the store and went to Walmart where I got it for $5.

Date: 8 months ago

Review №119

Rating: 5

Date: 8 months ago

Review №120

Rating: 5

The best customer service of any best buy. They are consistently helpful every time I go in here. You can tell that this location is very well managed compared to other locations. It almost feels like Im in a different store. I am very impressed.

Date: 8 months ago

Review №121

Rating: 4

Date: 8 months ago

Review №122

Rating: 5

Date: 8 months ago

Review №123

Rating: 1

Terrible service. I cant believe after looking around clearly in need of some kind of help finding what Im looking for, no one seemed inclined to help. Even when I asked, no one wanted to help. I waited 20 minutes and no one even came to say hi or how long it would be. I am never setting foot in that awful place again. If you need help with anything here, youd be better off asking a brick wall.

Date: 8 months ago

Review №124

Rating: 3

Limited appliance selection.

Date: 8 months ago

Review №125

Rating: 5

Fast friendly service as always from everyone at this location

Date: 8 months ago

Review №126

Rating: 5

Date: 8 months ago

Review №127

Rating: 5

Ordered online and they had it ready before I even woke up. And though you could tell they were way understaffed I was in and out of there fairly swift. That was my first time going to the Georgetown location, but I can assure you it will not be my last. Much better experience than Ive had in the greater Austin area, Round Rock not included. Thank you for reminding me of the value of going into the store. See yall again very soon.

Date: 8 months ago

Review №128

Rating: 5

Date: 8 months ago

Review №129

Rating: 5

Date: 8 months ago

Review №130

Rating: 2

Shopping experience was bad. Too many associates walked past me with no greeting or no other customers, having worked for BBY before associates should be greeting promptly . Im trying to shop brick and morter, but these types of experiences make Amazon look better and better

Date: 9 months ago

Review №131

Rating: 5

Date: 9 months ago

Review №132

Rating: 4

Date: 9 months ago

Review №133

Rating: 4

Date: 9 months ago

Review №134

Rating: 5

Date: 9 months ago

Review №135

Rating: 5

Great prices, inventory and staff available to help you

Date: 9 months ago

Review №136

Rating: 2

They should name it BestBuy Mini!

Date: 9 months ago

Review №137

Rating: 5

Fast friendly experience

Date: 9 months ago

Review №138

Rating: 5

Excellent service I wasnt in there two minutes and a lovely young lady asked me if she could help me and she helped me out immensely

Date: 9 months ago

Review №139

Rating: 5

Date: 9 months ago

Review №140

Rating: 3

Customer service ( whats that) also they no longer sell CDs

Date: 9 months ago

Review №141

Rating: 4

Good place for electronics

Date: 9 months ago

Review №142

Rating: 5

They handled a return quickly and super friendly.

Date: 9 months ago

Review №143

Rating: 5

Date: 9 months ago

Review №144

Rating: 5

Date: 9 months ago

Review №145

Rating: 5

Came to get a new kindle and usb c charging cable. I had two different associates trying to help decide between two kindle models because I wasnt sure. But I picked one after 20 mins hahaha Great customer service!

Date: 9 months ago

Review №146

Rating: 4

Date: 9 months ago

Review №147

Rating: 4

Didnt spend much time in the store nor did I shop around much. I went in specifically to talk to someone in the mobile phone dept in regards to my service with Sprint & my phone. The 2 gentlemen who assisted me were both very polite, courteous, patient, helpful, & informative. I would highly recommend this store if I were basing my recommendation alone, on the service I received from these two young men.

Date: 9 months ago

Review №148

Rating: 4

Always very helpful.

Date: 9 months ago

Review №149

Rating: 5

Date: 9 months ago

Review №150

Rating: 1

Date: 10 months ago

Review №151

Rating: 5

Date: 10 months ago

Review №152

Rating: 1

Their service sucks. Bought a $2500 TV on November 21 and they still havn t installed it.

Date: 10 months ago

Review №153

Rating: 5

Date: 10 months ago

Review №154

Rating: 5

Date: 10 months ago

Review №155

Rating: 5

Date: 10 months ago

Review №156

Rating: 5

It was great. We got the laptop we needed and great employees.

Date: 10 months ago

Review №157

Rating: 4

Date: 10 months ago

Review №158

Rating: 1

I took my car to get my car radio installed and they broke my entire radio and still charged me for it. I had to go in twice for them to fix things and it was the worst experience I have ever had. Chris Chrowe was a terrible manager and I highly recommend not taking your car for any installations there. They will ruin your car and fight tooth and nail to fix it.

Date: 10 months ago

Review №159

Rating: 4

Pretty much your Standard Best Buy. Didnt buy anything. This time.

Date: 10 months ago

Review №160

Rating: 5

Very respectful and helpful staff at Best Buy.

Date: 10 months ago

Review №161

Rating: 5

Ive always found the staff here to be very engaging and helpful. They will actually approach you and ask if you need assistance, which is rare these days. Also, I tend to do my research online before going in, and I have found the stock counts in their app to be very accurate.

Date: 11 months ago

Review №162

Rating: 5

The Greek Squad were very professional, quick, and informative on finding an alternate solution to my problem that lead to a solution. Thank you!

Date: 11 months ago

Review №163

Rating: 5

Date: 11 months ago

Review №164

Rating: 2

Yeah Best Buy is not what it used to be

Date: 11 months ago

Review №165

Rating: 5

Date: 11 months ago

Review №166

Rating: 5

Date: 11 months ago

Review №167

Rating: 4

Helpful staff, when floorstaff, noticed a line forming opened another register, so was even a quick checkout.

Date: 11 months ago

Review №168

Rating: 5

Date: 11 months ago

Review №169

Rating: 5

Date: 11 months ago

Review №170

Rating: 5

GEEK SQUAD is the bomb! I had an issue with my Surface Pro and I was not able to successfully communicate the issue on the chat or by phone, so I went to the store. Marc was attentive and patient. when he recognized that he may not be able to assist with a warranty issue, he made suggestions to help me save all of my data and information, as well as a back up plan. He was invaluable and gave me a tremendous peace of mind.

Date: 11 months ago

Review №171

Rating: 5

Date: 11 months ago

Review №172

Rating: 5

Everything is great. Professional attention from employees.

Date: 11 months ago

Review №173

Rating: 5

Lots to choose from !!

Date: 11 months ago

Review №174

Rating: 3

Could use more employees

Date: a year ago

Review №175

Rating: 5

Great Customer service.

Date: a year ago

Review №176

Rating: 5

Polite and efficient.

Date: a year ago

Review №177

Rating: 2

First of all the girl that was checking us out was watching TikTok on her phone while checking us out. Poor thing looked zoned out while trying to punch through the numbers. The main line was closed so we had to go to customer service and wait a while longer than necessary. Especially since there were 5 employees in the closed checkout area chatting away. They could have been having a team meeting or something but even so the girl watching TikTok may have needed to put her phone away so we could get through the line quicker since none of the other checkers were working. We got absolutely no help while looking for a tv. We searched for help believe me but there was no one. Normally at my home town Best Buy we get harassed constantly with employees trying to help. Here we could beg and get nothing. Ultimately I d suggest doing your research on the product before coming in because you will need it. Would I go again? Sure but not with a need for help or good customer service that s for sure.

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 1

Horrible place! Bought a TV and it had no remote nor TV legs. They was able to give me a universal remote and nothing else!!! I will never go to this place again

Date: a year ago

Review №181

Rating: 5

Georgetown BestBuy is staffed with the best people of all the Round Rock / Cedar Park / North Austin area stores. They hire good people here and it makes in-person shopping pleasant and productive.

Date: a year ago

Review №182

Rating: 1

Website & Apple support states they offer same day repairs at Best Buy but when I brought my phone there to get the screen fixed they informed me that they had to order the screen and it would take about 5 days. I have a common iphone that s came out no more than 2-3 years ago

Date: a year ago

Review №183

Rating: 5

Salesperson was very helpful!

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 5

Good customer service, made my trip here much shorter and easier

Date: a year ago

Review №187

Rating: 1

Yesterday I returned a defective tv head set...was given a new one--I even questioned why it had been opened. Was told--oh it is okay. Got home and the head phones had been taped together...obviously had been used!!! Went back today. Manager was not available! A young man who has recently moved to Texas from Oregon asked if he could help me. Seth was kind, calm and so very helpful.. Agreed that the damaged headphones should never have been put back in stock--ya think!!! He ordered me a set directly from the manufacturer to be sent to my home address......THANK YOU SETH---Glad you are in Texas! Seth 5 gold stars. Best Buy No gold stars

Date: a year ago

Review №188

Rating: 4

Date: a year ago

Review №189

Rating: 1

Returned a laptop yesterday (9/4/23) and traded out a Garmin watch for a more expensive one. The low rating is due to the lack of any sign of customer engagement on the part of the two staff I worked with at the return desk. The first one yelled at me from across the room asking if I had a receipt, which I did not and insisted I needed a receipt. Then another person jumped in and never looked at me, never smiled, never asked me anything relevant about the returns. It was all very mechanical. This type of interaction is why myself and possibly others would prefer to buy on Amazon. On Amazon I have zero expectation of the platform engaging me in any way other than to make the transaction happen. Unfortunate this happens but somewhere there is a leader who is allowing this to happen.

Date: a year ago

Review №190

Rating: 3

Date: a year ago

Review №191

Rating: 1

Can never find an associate to help me. Why shop here, when you can just order things from Amazon?

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 4

Good selection of electronics. Unfortunately the item I wanted was out of stock but I was able to buy it online and ship it to my home.

Date: a year ago

Review №194

Rating: 5

I would like recommend Best Buy for hiring very nice young adults. James helped us with our computer today! He was very kind an excellent listener and he knew what he was doing!

Date: a year ago

Review №195

Rating: 5

The guys in the install bay (Zane, Carson, Niko in particular) are awesome and really know what they re doing! The install was really complicated but they were so kind and helpful. If we ever need another install we ll definitely be back!

Date: a year ago

Review №196

Rating: 5

Great customer service.

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 4

I wsd looking at nrw phones.

Date: a year ago

Review №199

Rating: 4

Date: a year ago

Review №200

Rating: 5

Date: a year ago