Port of Galveston

Review №1

Rating: 5

My Wife and I were a bit mixed up attempting to secure DV parking. Ms. Blanche came to our rescue and answered our many questions and additionally gave us information for previous trips. She did it all with a smile as I felt a positive and can-do attitude through the phone.

Date: 12 hours ago

Review №2

Rating: 5

Had to call due to password problem this morning and Blanche was awesome to work with. She is an asset to that office.

Date: 15 hours ago

Review №3

Rating: 5

Nice place!! Although I was only passing through to take a cruise

Date: 2 days ago

Review №4

Rating: 5

Blanche Sheffield was very helpful when I called about my lost conformation email. She found my reservation and promptly sent the information to me.

Date: a week ago

Review №5

Rating: 5

Great parking & so close to the pier!! Blanche was very helpful & friendly!!

Date: a week ago

Review №6

Rating: 5

I just spoke with Blanche E Sheffield, CSA, about an issue I had on my end with an upcoming parking reservation. I was concerned because I had inadvertently put the wrong date on a reservation for our cruise this next June. It was just by luck that I had looked at my paperwork (since I had made the reservation back in July) and noticed it was the incorrect date. I was blessed to have Blanche answer my call and immediately assured me that the dates were correct under my reservation number. She then quickly sent me an email with all the information needed to put my mind at ease. Just had to add that I m a 73 year old female and was so happy to get the reservation confirmed so quickly and it just really made my day! Thank you Blanche and can t wait till our family cruise this coming June 2025!

Date: a week ago

Review №7

Rating: 5

My favorite home port!!

Date: a week ago

Review №8

Rating: 5

Miller is awesome!! We had a great experience!

Date: a week ago

Review №9

Rating: 5

Date: a week ago

Review №10

Rating: 5

Daniel lot B was awesome!!

Date: a week ago

Review №11

Rating: 5

Date: a week ago

Review №12

Rating: 5

Date: a week ago

Review №13

Rating: 4

Date: a week ago

Review №14

Rating: 5

Easy. Helpful staff. Easy walk on walk off. Dropped bags with the porters. And got through the check in process. Definitely will use them again.

Date: 2 weeks ago

Review №15

Rating: 4

Date: 3 weeks ago

Review №16

Rating: 1

Aging infrastructure, needs upgrade badly

Date: 3 weeks ago

Review №17

Rating: 5

Noelani Essary was a big help to apply credit that the system could not give me...Many thanks to her...so friendly and helpful!!! A++ Larry Simpson ~ 34 cruises & counting.

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 3

Date: a month ago

Review №20

Rating: 5

Daniel was excellent, quick and gave us the latest updates on where to exit.

Date: a month ago

Review №21

Rating: 5

Super big thank you to Noelani Essary for helping us. We really appreciate the help! Highly recommend!

Date: a month ago

Review №22

Rating: 4

Not the most attractive port with the grey Galveston waters. But you will be heading to cleaner waters if you are taking a cruise from here.

Date: 2 months ago

Review №23

Rating: 5

Excellent people work here to get you and your bags to the ship.

Date: 2 months ago

Review №24

Rating: 2

Date: 2 months ago

Review №25

Rating: 4

Simple to get to ship

Date: 2 months ago

Review №26

Rating: 1

We were a family of 9 and paid to park in Lot B. We returned from our cruise on June 29th and waited for about an hour and a half in the line for a shuttle to pick us up. There is no covering to stand underneath from the hot Texas heat and thank God it wasn t raining. Port of Galveston Parking you all have got to do better

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 5

I just called to make 2 reservations for parking in the #10 North Lot. The lady I spoke with, Blanche Sheffield, was very helpful and accommodating. She even called me back when our phone lost its connection. I give her 5 stars!

Date: 3 months ago

Review №29

Rating: 5

Had to cancel reservation and change to different date. Blanche E. Sheffield was helpful with this.

Date: 3 months ago

Review №30

Rating: 5

Date: 3 months ago

Review №31

Rating: 3

Price on parking: $150.00 Was the parking free of charge?

Date: 3 months ago

Review №32

Rating: 5

Date: 3 months ago

Review №33

Rating: 5

A special thank you to Cristina for helping my family and I find great parking for our cruise, she was very caring and made the environment more comfortable.

Date: 3 months ago

Review №34

Rating: 5

I call about my parking on 6-15-2024, had the pleasure to talk to Blanche. She was very pleasant and assured me I had everything I needed for the next day. It s wonderful to talk to someone with great customer service!!

Date: 3 months ago

Review №35

Rating: 5

Blanche was so helpful today when I called to inquire about my parking reservation. She helped me find a solution and walked me through the steps needed to resolve the problem!

Date: 3 months ago

Review №36

Rating: 5

We have stayed previously and have an upcoming reservation. Facilities are easily accessible and shuttles convenient and timely. Staff is available and helpful. Today I called about our next reservation and to my amazement Blanche answered on the first ring and quickly answered my question. This is an efficient operation with helpful staff like Blanche.

Date: 3 months ago

Review №37

Rating: 5

Blanche Sheffield do a wonderful job answering my questions and sending the information I needed quickly. Then she stayed on the line while I verified that I received it, and it showed clearly on my end. Thank you Blanche!

Date: 3 months ago

Review №38

Rating: 5

i called the office today, and got Blanche. She was wonderful. She aided me in resetting my password on my account. She was very cordial and kind.

Date: 3 months ago

Review №39

Rating: 5

I failed to print my parking reservation and called the Port of Galveston. Blanche Sheffield assisted me right away and emailed me a copy of my reservation. No problem and not time-consuming! Thanks Blanche!!

Date: 3 months ago

Review №40

Rating: 5

Blanche was super helpful and fast with getting my reservation for parking! She was great with explaining the area and process! I highly recommend!

Date: 3 months ago

Review №41

Rating: 5

I just got off the phone with the most ADORABLE and OUTSTANDING customer service agent by the name of Blanch she assisted me with the utmost amazing customer service and professionalism I ve ever experienced she was helpful full of life and could tell she enjoyed her job and helping people she deserves more than 5 stars how about a raise in pay for her beautiful service from one customer service agent to the next, it s always good to run into likeminded good people like Blanch hope I spelled her name right

Date: 3 months ago

Review №42

Rating: 5

My experience with Blanche was wonderful. She was so informative, patient, funny and kind. We really appreciated this form of customer service. Over the top.

Date: 3 months ago

Review №43

Rating: 5

We have parked here several times of the last few years, the covered parking is great. I had an issue with my account and Blanche was able to fix it within minutes of our phone call. Thank you.

Date: 3 months ago

Review №44

Rating: 5

Spoke to Blanche, resolved my issue in a few seconds. Thank you so much, Blanche. I was stressed because the email for Parking Reservation that was sent had missing address, make, and model. She stated its not required and that certain info will be sent in the email for Parking Reservation.

Date: 3 months ago

Review №45

Rating: 5

Well worth the money! Once I parked and paid, I had complete peace of mind during my cruise. Price on parking: $80.00

Date: 3 months ago

Review №46

Rating: 5

I made a mistake on the dates I needed to reserve parking for a cruise that I was going on. Blanche Sheffield was very kind, knowledgeable, and highly experienced in helping me solve the problem. She is a wonderful asset to your team. Patti Rader

Date: 3 months ago

Review №47

Rating: 5

Today I had to call Port of Galveston parking to check on a refund I was to receive. I have done this in the past and the agent looked my confirmation number up and proceeded with checking into it. So today when I called and had the opportunity to speak with Blanche Sheffield, customer service agent, I was a little irritated and she was able to calm me down and walked me through the new process so there is a paper trail they can trace. I wasnt a irate customer just a little hard to explain everything. She was so understanding and helpful and made my day a lot brighter! Blanche you are a wonderful and agent! Thank you...Mona

Date: 3 months ago

Review №48

Rating: 5

Miss. Blanche took care or my problem I had, she was very helpful and friendly, thank you Blanche

Date: 3 months ago

Review №49

Rating: 5

To whom it may concern . After a long 12 hours night. I come home try to reserve my parking for vacation in July wasn t working for me so I called in and the lady name Blanche was very professional and courteous she was able to help me out with no problem and made sure that my account was right by me trying to login just made a bad day. Turn into a very good day and I thank her very much for her time. We need more people like her when we re having trouble trying to book. Again thank you so much for your time Miss Blanche

Date: 3 months ago

Review №50

Rating: 5

I just had the pleasure of working with Blanche she was amazing. She took the time walk me through scheduling my parking place. Thanked me for my military service. What a pleasant experience

Date: 3 months ago

Review №51

Rating: 5

Good afternoon today i call the port of Galveston for parking assistance and was blessed to have Blanche on the other line who help me get everything taken care of. Blanche was polite and courteous and got it all taken care of of for me. Thanks again for your patience and support.

Date: 3 months ago

Review №52

Rating: 5

Blanche is very helpful in booking parking reservations Thank You

Date: 3 months ago

Review №53

Rating: 5

Was very pleased with the help given to me by Blanche with my booking for next year.

Date: 3 months ago

Review №54

Rating: 5

Had to call for refund due to incorrect dates. Was helped by Blanche E. Sheffield and she was kind and courteous and very helpful!

Date: 3 months ago

Review №55

Rating: 5

I needed copies of my tickets and info on parking. Blanche Sheffield was very helpful and got everything I needed. Thank You.

Date: 3 months ago

Review №56

Rating: 5

Ms. Blanche was fantastic! She provided all the details needed for parking and set up the arrangement.

Date: 3 months ago

Review №57

Rating: 5

I had the pleasure of speaking with the Port of Galveston Rep Blanche Sheffield this morning. She was extremely helpful, professional, & kind. This is the type of customer service thats needed at all times when one calls for assistance. It shows that the customer is valued!

Date: 3 months ago

Review №58

Rating: 3

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Date: 3 months ago

Review №59

Rating: 5

Blanche Sheffield provided excellent customer service when I sent my parking reservation to a misspelled email and provided me with a copy alleviating one headache for our future cruise. Thank you

Date: 3 months ago

Review №60

Rating: 5

Blanch was amazing, she went above to help me, the credits were not applying, and she made sure to get me the credits. Thank you some much Blanch you saved me $25 !!!

Date: 3 months ago

Review №61

Rating: 5

I had questions about my reservations for my back to back cruise in November. Blanche walked me through process and was very helpful. This is our favorite parking when we cruise out of Galveston. Highly recommend.

Date: 3 months ago

Review №62

Rating: 5

I recently had an awesome experience with Blanche Sheffield, Customer Service Agent for Parking and Ground Transportation. This young lady exceeded my expectations for customer service. Blanche went over and above what was asked of her and helped us to get our parking account in order. I would highly recommend her to all my family and friends. Her demeanor is so kind and easy going. I would love to meet her one day. Thank you Blanche for being who you are.

Date: 3 months ago

Review №63

Rating: 5

Wanna give a special thanks to Ms Blanche Sheffield she was very helpful and kind in assisting me in making my parking reservation ,everything she explained and guided me thru made my experience much easier when booking my reservation I give her a 10out of 10 on customer service. Price on parking: $100

Date: 3 months ago

Review №64

Rating: 2

I paid almost $200 for the convenience of being right across from the Carnival terminal to get my family of 5 quickly to the ship. We were met with long lines of cruise passengers all trying to figure out how to get down to the ground floor with luggage and kids because the elevators were out of service. It took us over 30 minutes to get down to the ground floor due to us paying extra for covered parking. If the elevators were working, this would have easily been a 5 star review.

Date: 3 months ago

Review №65

Rating: 4

We didnt park at cruise port parking. We parked across the street because it was cheaper. Once inside, the wait to board was longer than we typically wait, and it was hot. Price on parking: $108.00

Date: 3 months ago

Review №66

Rating: 5

Very busy. The workers were nice and the he wait wasnt long .. the wheel chair serves was on time.

Date: 3 months ago

Review №67

Rating: 5

Blanche E. Sheffield is an excellent customer service representative. She was very sweet and helpful. She was able to help me with our parking reservation and was very polite. Thank you, Blanche, for your excellent service.

Date: 3 months ago

Review №68

Rating: 5

I was having problems booking a reservation. Blanche swooped in and saved me a bunch of time. Thanks Blanche!

Date: 3 months ago

Review №69

Rating: 5

After accidentally deleting my parking confirmation email, I called the port office and left a message requesting someone return my call and advise me on my reservation. Ms. Blanche Sheffield returned my call the same day and re-sent my cruise parking confirmation email. Quick and friendly service!

Date: 3 months ago

Review №70

Rating: 5

I called today to inquire about parking. Blanche Sheffield answered the phone. She was so polite and very helpful. You have a wonderful employee. She answered all my questions and was helpful with more information.

Date: 3 months ago

Review №71

Rating: 5

I appreciate the 5 Star service received by Blanche E. Sheffield today! She confirmed a reservation I made 6months ago and politely sent it to my correct email address. You made my day Ms. Sheffield!

Date: 3 months ago

Review №72

Rating: 5

Very courteous and professional on the phone. Blanche Sheffield did a great job and addressed my issue very fast.

Date: 3 months ago

Review №73

Rating: 5

On 3 June 2024, I spoke with Blanche Sheffield ref a problem I was having with my Loyalty Account. She was very professional and knowledgeable and was able to solve my problem very quickly. Thank you DP

Date: 3 months ago

Review №74

Rating: 5

People were very polite and helpful.

Date: 3 months ago

Review №75

Rating: 5

Date: 3 months ago

Review №76

Rating: 5

Blanche Sheffield went above and beyond to help me get my parking after I had created an account and put it on my husbands Purple Heart information. I couldn t get my parking booked on my own so she offered to help me do it is stressful as all this has been, she took all that stress away and got our parking booked with no issues and got our points added back after I had messed it up. Blanche is awesome and I wish other companies could clone her.

Date: 4 months ago

Review №77

Rating: 5

Blanche Sheffield was such a help in explaining parking at the port of Galveston. She scheduled our two cruise parking and was so nice. I highly recommend her.

Date: 4 months ago

Review №78

Rating: 5

I had a problem with booking my parking and Blanche, the Customer Service Agent was awesome in helping me!

Date: 4 months ago

Review №79

Rating: 5

I had a great experience with parking and ground transportation customer service agent, Blanche Sheffield. She helped me book vehicle parking for my cruise. She was very patient and friendly over the phone. She made sure my needs were met before the call ended. If I would definitely use this service again in the future.

Date: 4 months ago

Review №80

Rating: 5

Blache was so helpful to me. I was having a horrible time trying to log into my loyalty account and attach the coupon. Blanche assisted me on setting up my account. In addition, she went over and beyond by calling me to see if I was able to login. I was having a hard time, so Blache so graciously helped me make my payment. Thank you so much for the great customer service.

Date: 4 months ago

Review №81

Rating: 4

Blanche was very helpful and friendly when I call about parking. However, it is impossible to reserve parking on the website without guidance. So, you have to call and let them walk you through the procedure. Seems like someone with very little website experience could fix this. If Blanche takes care of everyone that tries to use the website, she deserves a big raise and a promotion, as she is the face of the company and the source of all website revenue.

Date: 4 months ago

Review №82

Rating: 5

I couldn t find my reservation so I called pog. Blanche called me back in 15 mins and swiftly solved my issue. Very helpful & friendly!

Date: 4 months ago

Review №83

Rating: 5

5 Stars for Blanche at the help desk for parking issues. She patiently walked me through the bizarre workaround for programming issues with the parking reservation web page.

Date: 4 months ago

Review №84

Rating: 5

Had an issue with my account and called and spoke to Blanche Sheffield. She very polite and professional, and quickly resolved my issue allowing me to make my reservation. Great service, well done Blanche.

Date: 4 months ago

Review №85

Rating: 5

Blanche Sheffield was wonderful and went above and beyond when I called needing assistance. She was friendly, and solved my issue effectively and efficiently!

Date: 4 months ago

Review №86

Rating: 5

Blanche E. Sheffield went above and beyond in helping me reserve a parking spot in the north lot. i was in noisy environment and our communication was difficult. Blanche persisted in completing the reservation and was successful. She took her time and and exhibited remarkable patience. In a difficult situation she came through.

Date: 4 months ago

Review №87

Rating: 5

Excellent customer service with Blanche Sheffield. She helped me book my parking reservation very quickly since the website is having issues.

Date: 4 months ago

Review №88

Rating: 4

Blanche Sheffield was great!

Date: 4 months ago

Review №89

Rating: 5

Blanche Sheffield was one of the nicest and helpful people I have dealt with in years. She was also very considerate. I had been trying to set up my parking online and it refused my three different credit cards each time. You have a very wonderful employee.

Date: 4 months ago

Review №90

Rating: 5

Miss Blanche is always very helpful. You can hear the smile in her voice.

Date: 4 months ago

Review №91

Rating: 5

I called the port on question for upcoming cruise, talked with Blanche E. Sheffield who walked me through the online process and reservation. Super nice, Wonderful and helpful lady, took huge stress off me. Thank you very much and cant wait to go on my cruise on sailing day. Please give Blanche a day off with pay and a promotion. Shes the best customer service in Galveston. Leslie Mercer 05/28/2024

Date: 4 months ago

Review №92

Rating: 5

Blanche Sheffield was very helpful explaining parking at the Port.

Date: 4 months ago

Review №93

Rating: 5

Blanche Sheffield was very helpful and addressed all my issues on one phone call.

Date: 4 months ago

Review №94

Rating: 4

Super Busy here. Leave yourself some room for error.

Date: 4 months ago

Review №95

Rating: 5

very good

Date: 4 months ago

Review №96

Rating: 5

Date: 4 months ago

Review №97

Rating: 5

Blanche Sheffield was very helpful explaining how the loyalty program worked. I had not received a credit when I reserved parking due to a technical difficulty. She cheerfully fixed it for me.

Date: 4 months ago

Review №98

Rating: 5

Great customer service.

Date: 4 months ago

Review №99

Rating: 5

Driver did an amazing job. Made sure ride was smooth from port to parking lot

Date: 4 months ago

Review №100

Rating: 5

Customer service provided by Blanche Sheffield with Port of Galveston was quick, friendly, and very helpful. Thank you Blanche for helping me through the signup process.

Date: 4 months ago

Review №101

Rating: 5

Love parking here! We use it every time we cruise on Royal Caribbean. I needed to call their office today to ask a few questions, and Blanche Sheffield was wonderful, patient, and took care of my questions.

Date: 4 months ago

Review №102

Rating: 5

Blanche Sheffield was more than helpful in getting our reservation. I tried to do the reservation for parking online and it got very complicated after three attempts even to the point of having to create a new account and try again. After the second attempt on a new account I got fed up and so I called in and I talked to representative and it was probably 30 seconds I told him the issue in all he said was dont put in the vehicle information and submitted again and then he hung up. So I tried what he prescribed and it did not work after four more attempts I decided to call in again and thankfully I got Blanche. She could tell us frustrated and I was glad that she knew what was going on in the system to make it work and was able to get it taken care of us. If the admin for the port is reading this please work on your system or something because for as little Fields as it has at checkout it was way more trouble than it should have been. Again great work Blanche thank you for your help!

Date: 4 months ago

Review №103

Rating: 5

Blanche E. Sheffield Thank you for your time and attention to this matter. We appreciate your extra efforts going above and beyond to help us with this matter. Gerald Carter

Date: 4 months ago

Review №104

Rating: 5

This is my first time using this service. Blanche, was very helpful and informative. I appreciate her customer service skills and kindness.

Date: 4 months ago

Review №105

Rating: 5

Blanche E. Sheffield handled our parking problem with professionalism and knowledge

Date: 4 months ago

Review №106

Rating: 5

I was having trouble in the payment portal when reserving my parking spot. Blanche Sheffield was very helpful and walked me through the payment process with ease.

Date: 4 months ago

Review №107

Rating: 4

I am cruising at the end of this month and was not able to log unto website, kept receiving a error message from site. I decided to send an email, received a prompt call from Representative/Blanche Sheffield. She did assist me over the phone with (2) reservations and also applied $10 discount. She did inform me that she was the only one working at the time and with the recent barge incident and overnight storms things were a little hectic but I do appreciate her prompt and expeditious service.

Date: 4 months ago

Review №108

Rating: 5

We are taking our first back to back cruise on Royal Caribbean and we always park in the North or South parking terminal. We didnt know how to reserve parking for a back to back cruise since you dont have to get off the ship. The North lot was full and I was afraid if I waited too long the South lot would fill up, so I made two separate reservations using the departure date for each cruise. I called and left a message and Ms. Blanche Sheffield returned my call early the next morning. She checked to confirm both reservations were made for the same lot and provided instructions of what to do when we arrive. We can now cruise without worry that our vehicle would be towed. Thank you so much Ms. Sheffield for GREAT customer service!

Date: 4 months ago

Review №109

Rating: 5

Blanche Sheffield was absolutely helpful when I talked her today. She really answered all questions and concerns regarding our parking reservation.

Date: 4 months ago

Review №110

Rating: 5

Had an issue registering my vehicle online, however, as soon as I called, Blanche Sheffield, assisted me and even gave me a discount on parking! Highly recommend

Date: 4 months ago

Review №111

Rating: 5

I called the port on question for upcoming cruise, talked with Blanche E. Sheffield who walked me through the online set up and reservation. Super nice and helpful lady, took huge stress off my to-do list. Thank you very much and cant wait to see you on sailing day.

Date: 4 months ago

Review №112

Rating: 5

Blanche sheffield was amazing..she went above and beyond and I really appreciated that.. that you soooo much..

Date: 4 months ago

Review №113

Rating: 5

Blanche Sheffield was very helpful and knowledgeable of what I had going on, very respectful, great employee

Date: 4 months ago

Review №114

Rating: 5

Hi, I spoke with Blanche Sheffield and she was very knowledgeable and I really appreciated her help. Thank again Blanche

Date: 4 months ago

Review №115

Rating: 5

I received a call back from Blanche Sheffield with the Port of Galveston concerning a voicemail I had left. She returned my call and was able to assist and complete my request for vital information. Appreciate you Ms. Blanch for your prompt professional service Thanks!

Date: 4 months ago

Review №116

Rating: 5

Blanche Sheffield was awesome. She stayed on the phone while walking me through the entire booking process.

Date: 4 months ago

Review №117

Rating: 5

Called in to notify the garage that we needed to change vehicle. Blanche E. Sheffield was very helpful to let me know that as long as I have the barcode, we are ok to use the new vehicle.

Date: 4 months ago

Review №118

Rating: 5

Entry onto cruise ship went smoothly. Helpful staff, nice facility.

Date: 4 months ago

Review №119

Rating: 5

Blanche Sheffield was very helpful and directing me to proper channels to obtain refund of parking fee.

Date: 4 months ago

Review №120

Rating: 5

I had not received my receipt for parking for my upcoming cruise. I called and Blanche was able to confirm my reservation and correct the email that I had incorrectly entered. Blanche was very understanding and kind and quickly corrected my error and immediately sent my receipt to me. Thank you,Blanche!

Date: 4 months ago

Review №121

Rating: 5

Blanche Sheffield was extremely helpful. She was professional and knowledgeable and made the process quite easy.

Date: 4 months ago

Review №122

Rating: 5

Blanche Sheffield was very friendly & answered all my questions.

Date: 4 months ago

Review №123

Rating: 5

Blanche Sheffield...was very helpful in telling me exactly how to cancel my reservation

Date: 4 months ago

Review №124

Rating: 4

Blanche E. Sheffield with Galveston Wharves was very helpful in setting up our cruise parking reservation.

Date: 4 months ago

Review №125

Rating: 5

I called the Port of galveston to help with my online account and the customer service representative Blanche Sheffield was very helpful. Helped resolve my online acctount and answered all my question throughly. She was really nice and I appreciated how she was friendly and professional.

Date: 4 months ago

Review №126

Rating: 5

Mrs. Blanche Sheffield was extremely helpfully in resolving my issues and was able to complete my reservation. Her attention to detail and customer service was above notch.

Date: 4 months ago

Review №127

Rating: 5

Blanche Sheffield was very professional with helping with my issue. She accomplished this very quickly and professionally. I always use Port Of Galveston Parking when cruising out of Galveston.

Date: 4 months ago

Review №128

Rating: 5

Blanche Sheffield helped me today. Matter of fact, we talked twice! I thought I had an account but I didnt and had made a reservation but was lost on the site. She was so friendly and nice and guided me to where i needed to be. She got me started on my veteran disability application and ensured I was started and answered extra questions before she let me go. Then my phone rang. She had remembered one more tidbit to help me. Since I had already made a reservation the veterans disability program wouldnt apply so she helped me cancel the first reservation so I could reserve under both the disability, as well as the loyalty, program. Its this type of great service that will bring me back here. Thanks Blanche!!

Date: 4 months ago

Review №129

Rating: 5

(Blanche Sheffield did an excellent job helping me set up my account. She was friendly and patient with this old Vet. I wish all customer service people were like Blanche. She is one in a million

Date: 4 months ago

Review №130

Rating: 5

Blanche Sheffield Mrs. Sheffield was very courteous and polite. I had trouble with reserving a parking spot, so I called. She did not hesitate to help me and resolved my problem. She went above and beyond. Thanks Blanche for your assistance.

Date: 4 months ago

Review №131

Rating: 5

I made a mistake while reserving parking on line for our upcoming cruise. I made 1 quick phone call to Blanche at the Port of Galveston and she immediately took care of me. She was so sweet and kind and her customer service was 2nd to none. Thank you!

Date: 4 months ago

Review №132

Rating: 5

Blanche Sheffield was so very helpful We are sailing a different cruise line this next time and needed some info on where to park etc She was very prompt in calling my wife and getting everything worked out She went above and beyond Thank-You so much

Date: 4 months ago

Review №133

Rating: 5

Blanche Sheffield

Date: 4 months ago

Review №134

Rating: 5

Blanche was Great!!!

Date: 4 months ago

Review №135

Rating: 5

Darrell H aka DJ was so friendly and helpful! He was so welcoming and kind!

Date: 4 months ago

Review №136

Rating: 5

Blanche Sheffield was very helpful and informative during my call! Thanks Blanche !!!

Date: 4 months ago

Review №137

Rating: 5

I called the port of Galveston this morning and reached a man that was useless with very little work ethic. I emailed you and a precious lady named Blanche Sheffield called me back. She fixed the coupon error, signed me up for the rewards and talked me into covered parking! She was so professional, helpful and knowledgeable and nice. Too bad the world doesn t have more Blanche s like the one today! She is an awesome employee! Thanks Blanche!

Date: 4 months ago

Review №138

Rating: 5

Blanche Sheffield Is a pleasure to work with! Very patient, works well with you to make sure you were successful with your needs! Not to mention her memory is on spot!

Date: 4 months ago

Review №139

Rating: 5

Blanche was such a delight helping us get our reservation set up. Thank you, Blanche, for the excellent customer service!!!

Date: 4 months ago

Review №140

Rating: 5

Blanche Sheffield was an awesome help today as I called to take care of a parking issue. Thank you Blanche Sheffield for a job well done.

Date: 4 months ago

Review №141

Rating: 5

Recently I had an issue with my loyalty points crediting properly on my Port of Galveston account. Ms. Blanche Sheffield, the parking account representative, was very kind and very helpful in determining what might be the issue. She took the time to analyze my account and pinpoint the issue. I love parking in the North lots due to the closeness to the terminal and the convenience. I have parked in the lot for 7 cruises so far and look forward to parking there for many more in the future.

Date: 4 months ago

Review №142

Rating: 5

Blanche Sheffield at Port of Galveston great customer service. Helped with loyalty program.

Date: 4 months ago

Review №143

Rating: 5

Blanche Sheffield was extremely helpful, patient and kind. What a pleasant experience!! Thank you!

Date: 4 months ago

Review №144

Rating: 5

Ms. Blanche Sheffield help me this morning straighten out my online purchase for parking. She was kind, knowledgeable and efficient. AND SAVED ME $55. Thank you Ms. Sheffield

Date: 4 months ago

Review №145

Rating: 5

Blanche Sheffield was amazingly patient with us as we explained how it wasn t clear to us about our choice of parking. She walked us through what we needed to do and the time it would take to get to our ship on time. She s great!

Date: 4 months ago

Review №146

Rating: 5

Great Customer Service!!! Blanche Sheffield is Awesome!!!! Was having trouble on the site and she guided me right through it with ease .. Extremely Professional!!!!

Date: 4 months ago

Review №147

Rating: 5

Thank you to Blanche Sheffield for helping me when I lost my email confirmation. She sent it to me within seconds.

Date: 4 months ago

Review №148

Rating: 5

Blanche Sheffield was very helpful resolving my account. She walk through DV Parking discount in a short of time and want let her know that she a stellar outstanding customer service representative, Blanche thanks so much. Al Ware

Date: 4 months ago

Review №149

Rating: 5

Blanche E. Sheffield is a great customer service agent. It was so nice making reservations for parking for our cruise over the phone instead of doing it online. She was so informative and helpful. It was a great experience!!

Date: 4 months ago

Review №150

Rating: 5

Miss Blanche was the best...thank you so much for the info and the great humor!!!

Date: 4 months ago

Review №151

Rating: 5

Professional, courteous, patient which is always a plus and very kind & helpful. Thank you so much Blanche Sheffield for all your help.

Date: 4 months ago

Review №152

Rating: 5

I had a wonderful experience everything went so quick and Smoothly thank you so much Blanche E. Sheffield

Date: 4 months ago

Review №153

Rating: 5

Blanche Sheffield was helpful with what she could do with my question of getting my military discount because when I booked, I didnt book under where I had registered. She answered every question that I had, but the person who could issue the refund was out of the office, so hopefully, I can still get my discount upon their return. She was very professional and courteous.

Date: 4 months ago

Review №154

Rating: 5

I reserved parking today with the Port and had difficulty with logging in and with reserving. Your system to be able to do that is TERRIBLE and could not be accomplished without the help of your wonderfully patient customer service representative. Blanche Sheffield was extremely helpful and got it taken care of. SHE was excellent but it is a sad state that your computer system is so poor that it is literally impossible to reserve without taking numerous, illogical steps that you have to be guided through by customer service. Thumbs up for Blanche, thumbs down for your system.

Date: 4 months ago

Review №155

Rating: 5

Blanche Sheffield was very helpful and quick to assist me.

Date: 5 months ago

Review №156

Rating: 5

Blanche Sheffield was very helpful and informative with my cancellation and rebooking! She also helped me redeem my loyalty points, which I had no idea I even had! Thank you Blanche for all your help!

Date: 5 months ago

Review №157

Rating: 5

Miss Blanche was very helpful and sweet over the phone in aiding me resolve issues about my reservation. Never have had a problem with the customer service or this location, we use them everytime we cruise. (:

Date: 5 months ago

Review №158

Rating: 5

Date: 5 months ago

Review №159

Rating: 5

Blanche Sheffield put our minds at ease and located our reservation that we booked last year! Great Customer Service!

Date: 5 months ago

Review №160

Rating: 3

Its a port lol.

Date: 5 months ago

Review №161

Rating: 5

Blanche was an exceptional customer representative. She made me feel valued as a guest. She looked up where the ship was departing from and coming in, so I can make the best decision as to where to park. I loved her hospitality and jovial spirit.

Date: 5 months ago

Review №162

Rating: 5

I called and Blanche S. was extremely polite, helpful, and professional Very pleased she took my call.

Date: 5 months ago

Review №163

Rating: 5

I called with a couple of questions. My phone call was returned the next day by Blanche Sheffield. She answered my questions and was very helpful and extremely pleasant.

Date: 5 months ago

Review №164

Rating: 5

Making parking reservations for our upcoming cruise at the Galveston Port were so easy thanks to Blanche. Blanche was extremely polite and helpful a true delight in our day. Thanks Blanche!

Date: 5 months ago

Review №165

Rating: 5

Thank you so much Blanche Sheffield for the excellent customer service and providing an answer to my question I appreciate your service.

Date: 5 months ago

Review №166

Rating: 5

My name is Vickie McCrimmon. I had the pleasure today to speak with Blanche Sheffield in regard to making a parking reservation. Blanche was so very friendly and made it so easy for me to decide where to park. She explained everything very well, all the dos and donts in reference to the shuttles wait times, distance from the terminals to the cruise ships, etc. I am so happy that she answered my call. Blanche is a people person for sure, she answered questions I didnt even know I needed to ask. Keep up the good work Blanche!!!!! Thank you again for going above and beyond to help me. Port of Galveston, shes a wonderful employee, keep her around.

Date: 5 months ago

Review №167

Rating: 5

Blanche Sheffield is an outstanding customer service repersentative. A total professional who guided me through the process as a Veteran. Thank you for your assistance.

Date: 5 months ago

Review №168

Rating: 5

Porters were on point with everything from communicating to handling our luggage even with their fast paced jobs. I didnt feel pressured to have to leave a tip like some people do, staring you down. They were super appreciative of any tips that came their way.

Date: 5 months ago

Review №169

Rating: 5

Blanche Sheffield was very kind and helpful

Date: 5 months ago

Review №170

Rating: 5

Blanche Sheffield was quick to resolve my problem when I called. I lost my reservation and receipt of payment. I started worry, but one call to her and she emailed it to me quickly and we are on our way. Thanks, Blanche.

Date: 5 months ago

Review №171

Rating: 5

The Elissa docked by Fisherman s Warf

Date: 5 months ago

Review №172

Rating: 4

Date: 5 months ago

Review №173

Rating: 5

Awesome, friendly and helpful representative. Our experience was made easier with the representative s guidance and support. I m very grateful to have spoken with Ms Sheffield because she corrected the errors I had made to our account. Thank you!

Date: 5 months ago

Review №174

Rating: 5

Gave information needed to correct a double charge on wrong dates. Very informative! Thanks Blanche Sheffield!

Date: 5 months ago

Review №175

Rating: 5

Blanche Sheffield is awesome! I have been trying to book parking for a week and she got in done in less than 5 minutes! Go Blanche!

Date: 5 months ago

Review №176

Rating: 5

Talked to Blanche Shefield to reserve a parking place for a cruise. She was very helpful and a great sense of humor. She even offered to help me find the lot if I have problems.

Date: 5 months ago

Review №177

Rating: 5

Blanche Sheffield provided me with all the information I needed to secure a parking reservation. She was able to answer all my questions over the phone and quickly secured the reservation. I wasted a lot of time trying to make this reservation online. I became very frustrated. I am very glad I called and talked with Blanche

Date: 5 months ago

Review №178

Rating: 5

Blanche E. Sheffield with customer was awesome. She helped me pre-booked my spot for my upcoming trip in few months. I wasted about an hour of my time trying to book online when it kept defaulting and made me reenter all my info like 10X when I try to make my payment because of how my profile name was set up not matching how it was on the card. How the heck is someone supposed to know that?!?! She figured that out and correct it and helped me booked my spot and even advice which lot was closer to my cruise boat. So thankful for her help

Date: 5 months ago

Review №179

Rating: 5

Im so happy with this girl, Made my life so easy.. Blanche is heaven sent, Thank You Blanche Id buy steak dinner if I had the chance.

Date: 5 months ago

Review №180

Rating: 5

Blanche Sheffield was amazing when I called to check on a reservation. She immediately sent me my reservation information. She was so friendly.

Date: 5 months ago

Review №181

Rating: 5

I really want to take the time to make it known that Blanche Sheffield was such a great help to me. There was an issue with my booking for parking and even though she wasnt the person that was actually able to resolve my issue, she did all she could to try and help me. When the other department still hadnt helped me, she followed up. My issue was ultimately taken care of after a month of trying. (Unfortunately, there are other people that do not have the same work ethic as she does. But I appreciate that she continued to help me even though she was limited in what she could do for me.) She was always courteous and I really felt like she cared about helping me. Its rare that companies have a person that truly understands the passion it takes to provide great customer service. Thank you!

Date: 5 months ago

Review №182

Rating: 5

Thank you so much, Blanche for being so patient with me. It may have taken a little longer than you had but you made it work for me. Thank you.

Date: 5 months ago

Review №183

Rating: 5

Blanche did much better than a 5 star review. She was patient and walked me through the process. Thank you.

Date: 5 months ago

Review №184

Rating: 5

Blanche Sheffield was amazing - had some quirks trying to book my cruise parking reservation using the online form and she very quickly assured me all would be good and helped get the reservation booked. All before my morning coffee! Thanks Blanche!

Date: 5 months ago

Review №185

Rating: 5

Our cruise is scheduled for July and we had some difficulty getting Veteran status on our log-in for parking. Sent in an email for support and within 20 minutes I was receiving a phone call from Blanche Sheffield to let me know that she had got it fixed!! Great customer service so far!

Date: 5 months ago

Review №186

Rating: 5

Thank you for your swiftness of getting us to our vehicles

Date: 5 months ago

Review №187

Rating: 5

Great service! My favorite parking when I go on a cruise. Blanche was super helpful

Date: 5 months ago

Review №188

Rating: 5

Blanche you were great! Thanks for the help!

Date: 5 months ago

Review №189

Rating: 5

Blanche Sheffield really helped me and made sure I did the correct things in making my reservation. She was very courteous, professional and friendly. Thank you so much.

Date: 5 months ago

Review №190

Rating: 5

Check in was pretty fast. check out took awhile.

Date: 5 months ago

Review №191

Rating: 4

Blanche Sheffield helped me finalize gathering information for my trip. People like her are assets to their employers.

Date: 5 months ago

Review №192

Rating: 5

It was my lucky day! I was having difficulty figuring out how to use my loyalty points on the Port of Galvestons website when trying to book a parking reservation for an upcoming cruise. Out of desperation, I called the Parking & Ground Transportation phone number on the Ports website. To my amazement, I got a live customer service agent -- a perky, knowledgeable, and totally efficient Ms. Blanche Sheffield. In no time I was printing out my reservation, including my loyalty point credit. It was one of those moments that one truly appreciates someone who knows their job and offers exceptional, considerate service. You have a gem there Port of Galveston.

Date: 5 months ago

Review №193

Rating: 5

Called in to get clarification on the online reservation modification. Ms. Blanche affirmed my understanding and answered all of my questions. She also provided additional information on how long the process would take and what to do if I don t receive my refund. Thank you Ms. Blanche for your help!!!

Date: 5 months ago

Review №194

Rating: 5

great customer service Blanche Sheffield is top notch and very helpful

Date: 5 months ago

Review №195

Rating: 5

Extra Kudos to Blanche Sheffield! For my first time parking at the cruise terminal, I had reserved a spot for my specific car identifying make, model and license tag. And then I hit some road debris on BW8 the set off all the airbags. The car is taking longer to get repaired than I had hoped and now need to drive to my cruise with a back up vehicle. But how do I make that change? Call Blanche! It is really great when you feel like you have a strange problem and the person on the other end of the line listens carefully, understands and then easily guides you back to the best way forward. Thank you again, Blanche!

Date: 5 months ago

Review №196

Rating: 5

Blanche assisted me with my parking reservation and payment as well as setting-up my account. She was patient, courteous and proficient at her job. She made my transactions troubel-free.

Date: 5 months ago

Review №197

Rating: 5

Constance and Blancheeee were great!! Blanche assisted me promptly with my Disabled Veteran discount and provided me a promo code to assist me temporarily while the account updated. I recommend this parking lot!!!

Date: 5 months ago

Review №198

Rating: 5

Blanche was extremely polite and very helpful. A credit to the Port of Galveston. Thanks again for all the help.

Date: 5 months ago

Review №199

Rating: 5

Lot of traffic no problem will certainly return for another cruise

Date: 5 months ago

Review №200

Rating: 5

Great Place to part and very close to terminal. Customer service was great especially Blanche Sheffield!

Date: 5 months ago