Holiday Inn Resort Galveston-on the Beach, an IHG Hotel

Review №1

Rating: 5

Date: 2 hours ago

Review №2

Rating: 4

Everything was great, best sleep Ive ever had at a hotel. The location was great also. My only complaint would be the expensive price of breakfast for basically continental breakfast food that is included free everywhere else. The supervisor unfortunately i cant remember his name but he was fantastic as well as the pool side service.

Date: 2 days ago

Review №3

Rating: 1

IT IS A MOLDY, DISGUSTING OVERPRICED SCAM! My husband is an IHG member, and he is relocating 3 hours away for a new job. We wont be seeing one another for a while, so he wanted to take me away for a couple of relaxing days before he leaves for his new job. RELAXING? WE DID NOT! For starters, it is very UNSAFE! There arent any cameras in the breezeways where all the rooms are. I didnt pay attention anywhere else because what is the point? It is very dark at night. You have to walk outside to get to the lobby, and it is in tbe back to get to the front. Also, this is really more like a motel. It is a weird setup up. We had to wash our feet about 50 times just walking around barefoot in our room because the carpet and floorweres so dusgustingly dirty. Black mold all over the curtains. The bathroom smelled of urine. They have UNFENCED scafolding scaling the entire height of the building on both ends. That is inviting a lawsuit. We went on this little trip to relax and enjoy some peace and quiet. Furthermore, due to my medical condition, I require a couple of naps during the day, but the construction noises were absolutely horrendous, making that impossible. They were replacing balcony railings several floors above us, but it sounded like they were jackhammering the floor in the room directly above. It is quite disappointing because this place has so much potential, but everything is just wrong right now due to bad decision-making. Holiday Inn is a huge corporation, and they can surely spare closing a hotel down for 8-12 months to do a major overhaul. It is so outdated, moldy, and dirty. They need to bite the bullet and shut it down completely during this renovation and do a REAL renovation. Not some halfway job with just new floor and paint. Or shut 1/2 of the hotel down to work on it and only have 1/2 of it open. Why are you working on the whole thing at once? We are booked to go to Gatlinburg, TN in March 2025, and now I am even more hesitant to stay at another Holiday Inn property because of this experience since I am more stressed out after after visiting this fake resort.

Date: 4 days ago

Review №4

Rating: 1

Beware of the manager John he is a very angry person he screamed at me and my wife on the phone very aggressive to keep money for a cancellation refuse to help us cancel the night of the reservation we called and spoke with him specifically and tried to cancel and then called back the next day he even recalled that we spoke to him but told us to get lost and talk to the third party to try to get a refund John screamed over the phone several times somebody should really take a look at this guy does anyone else have this problem with John

Date: 6 days ago

Review №5

Rating: 1

They charge my card fraudulently I never even stayed there call and spoke with John the manager he screamed in my face and told me to contact the third party

Date: 6 days ago

Review №6

Rating: 1

Call the manager to cancel my room had family emergency was not able to make it all the way the manager screened at me his name is John watch out for this guy he is incredibly unprofessional I will be contacting my banking institution and the third party to try to get a refund best manager is totally unreasonable got charged full price even though we called numerous times to cancel

Date: 6 days ago

Review №7

Rating: 5

The staff was kind and friendly. The room was nice and comfy. Nearby activities: Lots of activities in the area. Pier 21, The Strand, the Gulf and more! Walkability: The beach was right across from the hotel!

Date: 6 days ago

Review №8

Rating: 4

A warm and courteous welcome by staff who checked us in without delay. The room was neat, clean with very comfortable beds. The view was spectacular of the Mexican Gulf, especially the sunset and sunrise. Easy access to most eateries and other amenities on offer in Galveston. Definitely would return to this establishment and would recommend it to others. In

Date: a week ago

Review №9

Rating: 5

Date: a week ago

Review №10

Rating: 5

Clean affordable hotel located on the sea wall. They have a delicious breakfast menu (fee-based), an arcade, and even a separate game room with corn hole and other (non-electronic) games. Walkability: You can walk to the beach and other stores or restaurants in less than 5 minutes.

Date: a week ago

Review №11

Rating: 2

Dated property. Rooms: Typical two star Nearby activities: Hard to know came at night Food and drinks: Bar on property with jazz music

Date: 2 weeks ago

Review №12

Rating: 5

Stayed here during a mini vacation/business trip. Wife and I were very impressed with our stay. Staff members do go out of their way with hospitality. Very friendly and accommodate. Everything was very clean and well stocked. Service was excellent. They are renovating the entire place but looks to be staying open. I wish all hotels had employees like theirs. We will be back!

Date: 2 weeks ago

Review №13

Rating: 1

This facility is operating under condition, the restaurant only opens for breakfast buffet that doesn t have very much to offer, the room needed cleaning, bath tub clogged., the hotel it s across from the beach but they don t have a crosswalk masking for the traffic to let people cross to the beach be very careful with your kids ( heavy traffic zone) Safety: Don t have a crosswalk to the beach

Date: 2 weeks ago

Review №14

Rating: 5

Rooms: Comfortable and with enough space Walkability: Next to the beach

Date: 2 weeks ago

Review №15

Rating: 1

Hotel is very old and bad condition. Big Construction been carried out while the hotel is In full operation , even you stay on the hotel you got to pay extra for parking , it felt like a motel six on the beach

Date: 2 weeks ago

Review №16

Rating: 5

Me and my husband and our service monkey stayed for 5 days and loved the hotel. The room was perfect as was all the staff. We even ate and jiggers and the food was great. Would highly recommend this hotel and we will be staying there from now on. Thank you Holiday inn on the beach Galveston for making our trip amazing

Date: 3 weeks ago

Review №17

Rating: 4

Date: 3 weeks ago

Review №18

Rating: 1

My wife and I are platinum priority members of IHG. Within an hour of our check-in, we witnessed a 5yo. girl nearly drown in the pool. I was present to provide crowd control while another person directed CPR. I then got questioned by police for an hour after the incident. The girl was alive in the moment, but there was a lot of speculation about her recovery. That night, there was a fight at the bar during a live music show. We had a gaggle of drunken 60 something year old women screaming outside of our door. They proceeded to rave in the room next to us until daylight. None of us slept. The night before we checked out we complained again and were finally moved at 10:30pm. I was given the managers name, BRANDON MARSH, when we left. I have tried to contact him from the day we checked out two weeks ago and have yet to receive a call back. @BrandonMarsh We deserve a reply and a full refund after leaving MULTIPLE MESSAGES with you and the staff.

Date: 3 weeks ago

Review №19

Rating: 4

Good hotel.

Date: 3 weeks ago

Review №20

Rating: 5

I got better service here than at the fancy 4 star hotel close to the Pier. Friendly & helpful staff. They need better coffee amenities in the room.

Date: 4 weeks ago

Review №21

Rating: 5

Thank you Debbie! I was told you had a surprise waiting for me in our room. I just wanted to let you know how much I loved it!!!! I hope I can attach a picture of it, it will speak for itself!

Date: a month ago

Review №22

Rating: 5

Date: a month ago

Review №23

Rating: 3

Date: a month ago

Review №24

Rating: 5

Nice

Date: a month ago

Review №25

Rating: 4

Date: a month ago

Review №26

Rating: 4

Date: a month ago

Review №27

Rating: 4

This was a great place to stay with the kids. Right across from the beach. The room was spacious and had a small balcony area. The pool was kid friendly with a kid splash pad area. Resort has an arcade room, kids arts and crafts activity room, a game room, and a small theatre room. Just a 10 minute drive distance away from the Rainforest Café, a 20 minute drive from mini golf or batting range, and 20 minute drive to the Pier. Even had a sports bar downstairs with music for the adults. The restaurant serves breakfast, lunch, and dinner with a set menu. The front desk and customer service were friendly and helpful whenever needed. Small gift shop with pool essentials if needed. Will save for next time. Rooms: Queen bed room was small but roomy. Nearby activities: Minigold, Pier, Rainforest Café, sports bar, other restaurants just walking distance. Walkability: Restaurants and shopping centers just a 10 - 30 minute walk each way. Food and drinks: Vending machines on each floor. Restaurant and sports bar on the first floor.

Date: a month ago

Review №28

Rating: 5

Date: a month ago

Review №29

Rating: 3

Nice hotel overall. Staff have all been very nice and provided great service. The pool is nice and seems a good size for the size of the hotel. They provide towels and the pool seating was nice. The restaurant is decent but not a large menu. The location is great and is convenient to all things to do in Galveston. It is right across from the Gulf so you can just walk over to the beach. The reason for the 3 stars is that Most rooms have balconies, but they are very narrow and most overlook part of the building down below. So while you can see the water which is nice, you hear all the ac units below as well as feel the extra heat coming off of it, and look out at the building. It s not the best view. I feel the rooms were overpriced bc of this. The room was nice enough and clean, but the ceiling was cracked and patched all over, our toilet was broken, and the room and bathroom were small. The activities offered weren t always at the set time. A couple times it said movie by the pool but that didn t happen. Nice place overall.

Date: a month ago

Review №30

Rating: 5

Our stay at this hotel was amazing! We had a minor challenge, but Elizabeth and her manager Anthony were so accommodating. Our room overlooked the ocean. The bed was comfortable. I had read the other reviews before choosing this location. Some of the reviews people gave about the scent might be because people do not realize how humid being on the beach can be. They did the best to dry the hotel with additional fans! I would 100% stay here over and over. I just have to give another special shout out to Elizabeth as she was so customer service friendly and welcoming. Thank you Elizabeth for making a difference. Nearby activities: The restaurant the Spot was great and Bubba Gump s was too. Walkability: You can walk to the peer and close by restaurants. The peer has fun rides and restaurants.

Date: a month ago

Review №31

Rating: 5

Date: a month ago

Review №32

Rating: 5

My family and I stayed for an entire week from Sunday to Saturday! We loved every second of it! The view was absolutely stunning! The staff all over the resort was very helpful and polite! There was plenty for the kids to do like kids play room, theater, activity room,and arcade. Everyone we ran into was kind and polite! The feel of everything was very relaxing! The breakfast served for guests was so so but there are breakfast options within walking distance close by! All in all I say 10 out of 10 I would definitely stay here again!

Date: a month ago

Review №33

Rating: 2

Have stayed in this hotel periodically over the last 15 years, and the hotel is not worth 3.0 stars. Booked this time thru Expedia express and was shocked at the condition of the rooms. The floors were dirty, walls and ceiling were dirty, bathroom dirty (around inside and outside of tub and toilet), toilet wouldn t flush (called front desk but never got a hold of someone), I don t think the hallways outside of rooms have been cleaned in years. Just overall disappointed.

Date: a month ago

Review №34

Rating: 5

Date: 2 months ago

Review №35

Rating: 5

Our favorite hotel in Galveston!

Date: 2 months ago

Review №36

Rating: 1

We book and when we got confirmation it was wrong dates. We called to change dates they wouldnt let us. So we got stuck having to pay for a day we wasnt there. They wouldnt just change the dates. Do not book with this company. It ends up being twice what shows with other charges. Call Holliday inn direct. Noteworthy details: We had a room booked for months with points. 2 days before arrival they called and said they were running on generators we said ok that is fine. They called the day before arrival and said they would be closed. Cancel our reservation. It took several hours to find a room. Every thing was booked due to hurricane. We got up early to go to ours cruise. We went by the hotel and they were open. Just to let you know your points doesnt mean sh**. So disappointed in holiday inn.

Date: 2 months ago

Review №37

Rating: 1

Bugs on the floor. No highchair Rooms: People above us ran all night

Date: 2 months ago

Review №38

Rating: 4

Date: 2 months ago

Review №39

Rating: 5

Date: 2 months ago

Review №40

Rating: 2

Date: 2 months ago

Review №41

Rating: 3

Date: 2 months ago

Review №42

Rating: 4

Date: 2 months ago

Review №43

Rating: 5

Date: 2 months ago

Review №44

Rating: 4

I stayed two nights in this hotel and my stay was overall very pleasant. The staff were friendly and professional. I was warmly greeted by them as I was walking around the property. The only reason I had to knock one star off was because of how thin the walls were. despite wearing earplugs, I was waken up several times during my first night stay due to the noise from my neighbor. I felt very sorry for calling the front desk at 5am in the morning for a noise complaint because it was keeping me up all night. The staff was professional and efficiently addressed the issue. However, I do wish the rooms were better sound proofed. Rooms: My room was clean and spacious. The room was equipped with a small fridge and a small Keurig coffee machine. The bathtub was not the greatest due to its small size. I found myself barely fitting in as a 5 6, 145lbs person.. the walls of these rooms were again paper-thin.. I was waken up several times due to the noise from my next door neighbor despite the fact that I was wearing earplugs. Nearby activities: There are plenty of things to do nearby. The beach was 5 minutes away. You can also find many interesting stores right around the corner from the hotel. Safety: As a solo traveler, I felt safe in and around the property during my stay. Food and drinks: The hotel has a restaurant and a bar. I tried the red fish from the restaurant and it was delicious :) In the morning the restaurant also offers a breakfast buffet for $16. The quality of the food as well as the varieties were great. The bar was fun too. They had live music playing both Friday and Saturday nights. It did get a bit too loud for me after 10:30pm, but you always have the option to grab a drink and enjoy it elsewhere (outside or back to your room). Noteworthy details: This hotel is extremely family friendly. They had an arcade room, a mini movie theater and a small gift shop located very close to the lobby. If you are travelling with little ones, you ll find plenty of activities to enjoy.

Date: 2 months ago

Review №45

Rating: 1

What an experience from the time I walked in to my room, I realized the room was not clean. The tub was full of sand and the sheets were never changed, leaving someone bloodstains. The only other option they gave me was a room upstairs, where there was one king bed when I clearly booked two beds 5day vacation with my 11-year-old and 14 year old, the only other option they gave me was to my kids on the air mattress after paying $1500 for a 5-day stay so my children slept on the air mattress the entire vacation very uncomfortable. I m so unhappy. I will never book here ever again.

Date: 2 months ago

Review №46

Rating: 4

UPDATE 2: I m happy to report the General Manager responded and removed the charge after a few days. Definitely pay close attention to the hotel s reservation policy, as even when booking with IHG Rewards points, there is a 48 hour cancellation window and may be a charge if you modify your reservation inside this. Excellent spot. Cannot comment on the beach here, although you ll have to cross the street to access it. The pool was busy and family-centric, but a nice space to be. The poolside drink service is a nice feature and the food options are solid as well. Property was organized, clean, and well maintained. The area around seems safe. Staff was friendly and helpful. This location is due to be renovated later this year

Date: 3 months ago

Review №47

Rating: 5

Its a really good place just cross street from beach

Date: 3 months ago

Review №48

Rating: 2

This is not a resort. I would not even call it a hotel, but a motel. All doors face outside, not in a hallway, which is what I call a motel. When we checked in we were informed of the $10 parking fee, not a big deal but it would have been nice to know up front. The room we were given was musty and the AC did not work and when I asked to be moved they said they had no rooms but the website showed they did. The maintenance man (who was very nice) came a turned on a hidden light switch behind a lamp across the room and it turned on right away. The hotel is old and run down and really needs to be redone. The sheets were stained and when I asked for fresh ones they did bring fresh ones right out of the dryer - they were hot - but those too were stained. Its a nice location right across from the beach but you hear the cars all night long so between that and itchy stained sheets good night getting any sleep.

Date: 3 months ago

Review №49

Rating: 4

Ideal Location. Literally, 3 minutes walk to the beach.

Date: 3 months ago

Review №50

Rating: 5

Even though my room had an adjoining door and the family next door had a baby that woke up screaming several times in the one night I stayed, I was impressed with all the things available within the hotel itself. Two restaurants, an arcade, a game room, laundry room, and pool. I am sure I missed something. Plus, it is right on the main road and beach.

Date: 3 months ago

Review №51

Rating: 1

My family and I chose this hotel to stay at before departing on a cruise to celebrate my grandmothers 90th birthday. Before showing up for our stay, we called twice to confirm that we had the cruise package booked, which would allow us to park our car for the week and then would provide us with a shuttle to and from the cruise ship. Both times, the person on the phone confirmed we DID have it booked. When we arrived, Rachelle checked us in and stated we did not have the cruise package booked. Her handling of the entire situation was unprofessional, childish, and belittling. She spoke in a degrading tone to all of us, including my 90 year old grandmother which I find to be completely unacceptable. At one point she told us to just go figure out somewhere else to stay. Her behavior was so disgraceful that the other girl working up front finally told her (and I quote), you need to stop talking and go to the back to calm down. Rachelle caused the start of our trip to be incredibly stressful and her attitude was truly disgusting. Even though we were told TWICE that we already paid for the cruise package, we ended up paying extra to ensure that we had somewhere to park and could get to our cruise ship as needed. Other things about our stay were unsatisfactory (particularly the DJ blasting music into our room until about midnight and the broken elevators that don t stay open and caused my grandmothers arm to bleed after closing on her) but the only thing that actually urged me to leave a negative review is Rachelle.

Date: 3 months ago

Review №52

Rating: 1

Service was terrible. There was a confusion in our stay and the cruise package we tried to reserve and Rachelle at the front desk called my mother a liar and was terribly rude to my 90 year old grandmother. The correct response would have been to help us get things corrected, but instead she told us we can go stay somewhere else. Finally someone else got us the help we needed. This all came out of nowhere and was unacceptable. $16 breakfast buffet was way overpriced. Had all the same junk options as a common free breakfast at other hotels. Elevators were dangerous and even closed on my grandmothers arm and made her bleed. Front desk people need training in customer service.

Date: 3 months ago

Review №53

Rating: 5

Date: 3 months ago

Review №54

Rating: 5

Date: 3 months ago

Review №55

Rating: 5

I stayed on the June Nineteenth weekend, I can say the workers here were very polite and generous, and I felt very welcome. The breakfast was very amazing, they even had different bands performing there on the weekends, and I will recommend this place even if you are traveling to the Galveston Beach/Houston area. I can say Don the front desk representative was welcoming from the day I came in, he was very patient with me, Lisa the housekeeper did a great by checking up on me to make sure I had everything that I needed including the towels, and changing my sheets. Also, Ivy at the front desk did a great job by checking on me as well. Food and drinks: Breakfast was great.

Date: 3 months ago

Review №56

Rating: 1

Galveston is having a weather event due to a tropical disturbance. I had booked a reservation with points. They were unwilling to cancel my reservation because the building is on high ground. They fail to consider that you have to drive on lower ground with potential street flooding to reach the hotel. I will never stay at an IHG property again.

Date: 3 months ago

Review №57

Rating: 5

Date: 3 months ago

Review №58

Rating: 5

Joey Pennington was such a great guy he has the best customer service I would call him a model employee he went The extra mile when it came to surprising my wife for our anniversary 16 years he was able to get the kitchen to make some beautiful chocolate covered strawberries with an offer of a bottle of champagne they were very nice at this hotel often it most hotels you get okay service this was great service five star service and I stayed at the San Luis before and they dont treat you like Joey treated me so big shout out to him and the rest of the staff even though I had a little problem with my room hopefully we can get all that resolved overall experience great will be back Love the hotel very family friendly ornated

Date: 3 months ago

Review №59

Rating: 1

So happy to see the refund was issued! Thank you for that and it is very much appreciated and will look forward to our next stay when we can get to Galveston We always stay at this location and have loved it. The rooms are a little older but it s still a great stay. HOWEVER management is not great. My nephew who is 6 is battling Leukemia . He has been doing good and just wanted to see the beach so before his next treatment his parents booked a room here. Well he has gotten very sick and is in the hospital. His mom ask for a voucher to just reschedule their stay and no one will accommodate her. The manager can give a refund or reschedule for her stay to a later date but he refuses. She has called corporate and everyone she can think of for help. Knowing it s peak season and he could rent their room out in a matter of minutes but will not help this family out! SHAME ON YOU MANAGEMENT

Date: 3 months ago

Review №60

Rating: 5

We stayed for 2 nights. I want to say, the entire staff from lobby, restaurant, management, pool side waitress, and all those in between wonderful. I have never been to a hotel and could say 100% everything was amazing. If an issue arose and we had 2. One being my grandfather feel in parking lot. Staff on it got us all medical supplies to help him. Even got us extra supplies to use later for him. Then my teenager, well they have like vending machines for towels. And a hamper you place them in when leaving the pool. She was not paying attention and put her shirt in as well. Once she realized we went back down and everyone was helping look. Found it in laundry room and got it out to her. Aside from those things when we would come in from beach so welcoming. Rooms clean, very clean. View was amazing. I would recommend this hotel to everyone.

Date: 3 months ago

Review №61

Rating: 5

Joey Pennington was awesome about asking whether guests needed anything. The whole staff was courteous and friendly. Our 4 year old grandson loved the pool and the game room. We come here every year and will return next year.

Date: 3 months ago

Review №62

Rating: 1

Not a good experience

Date: 3 months ago

Review №63

Rating: 5

What a wonderful soul we found in Nikki... she takes care of the childrens entertainment and does a fantastic job. Rooms: The rooms as well as the hotel has the friendliest staff and cleanest environment

Date: 3 months ago

Review №64

Rating: 1

If I could give zero stars right now, I would . This FB post was made by one of my best friends whose six-year-old was diagnosed with leukemia earlier this year. It is completely ridiculous and unacceptable that your hotel chain will not allow her to reschedule their trip to Galveston on a later date when he is not in the hospital. He has chemo once a week in Houston, which is three hours from where we live. Anytime he runs a fever he has to go back to the hospital because right now, his white blood count is at zero! This shows a complete lack of compassion, and I cannot believe a company would operate like this! She does not want a refund. She wants to be able to take her son and her family to Galveston and stay at your hotel. It s hard for me to believe that there are no cancellation exceptions, especially in a situation like this or even if a family experienced a sudden death is the value of a dollar worth more than doing the right thing or even doing the most humane thing? I am asking that this situation be corrected properly and truly pray that you are never in a situation like this. The Holiday Inn Resort Galveston- On the Beach saga continues. I have spent the last 3 hours trying to take care of Hudson and manage his pain and talk to someone at Holiday Inn. I have spoken with numerous people at IHG Hotels & Resorts & Holiday Inn who have been working with me to try to help me. However, for whatever reason, the only person who can give me a credit for future use or issue a refund is a local manager named Brandon Marsh who refuses to help me at all. Could he have issued me a credit for future use & then rebooked the room and made money, absolutely! I just got off the phone again with someone at the call center who put in another request for him to do the right thing which they say Holiday Inn would typically do in this situation. I have asked who owns this particular location when I called there directly (because it usually has to be posted in the lobby) and they cannot disclose that information. When I look on Landrys, Inc. website, they say they do. Regardless, it s hard for me to believe there is nobody above the manager at this hotel. Everyone answers to someone regardless if they will give me that information or not. My baby, who is now very sick fighting for his life, just wanted to go to the beach. Instead it looks like not only will we not be going now, but that we won t be going in the future. I m really hoping that with the power of social media that someone who can do something will see this and can help so please share. #heroes4hudson #heroesforhudson #leukemiawarrior #leukemia #holidayinn #IHG

Date: 3 months ago

Review №65

Rating: 5

Nice hotel where all rooms have a balcony overlooking the beach (across the street but unblocked view) and the pool. Room was nice and plenty of space for the two of us. Front desk was friendly & helpful in every way......restaurant & bar folks were OK, but should be friendlier considering what they charge for drinks (and the mixed drinks were VERY weak!). In fact, I suppose that was our only disappointment.....the drinks were weak, and generally, very bad ($12 for a frozen daiquiri that had no alcohol and minimal taste was especially memorable!). If you have a car, there is a Spot with about 4-5 different drinking establishments not too far away. Also, there is a Kroger grocery only a few blocks away (south?). Pool area is nice and big, and well kept......we found it very relaxing.

Date: 3 months ago

Review №66

Rating: 5

Date: 3 months ago

Review №67

Rating: 5

I love this place. It is the best in all areas, except for the dining area. I book a room here every year. My only disappointment came today as I booked my room for this year. The price has jumped $100 a night. I m still going, but still disappointed.

Date: 4 months ago

Review №68

Rating: 4

I was pleasantly surprised by my stay here with my toddler. Customer Service. We were greeted warmly and quickly despite a long line of people in front of us. Two employees, who noticed I had my daughter with me, were quick to let me know about all of the family friendly events going on for the day. They have a room with arcade games, a different room with game room with ping pong, cornhole, etc. and a movie room perpetually showing kid movies. The Room. Everything in the room was clean. The air smelled fresh. I always check hotel beds for bed bugs. I found none. What I did find was what appeared to be a sparkling clean white mattress. It looked new. The king bed had 4 king pillows, 2 soft and 2 medium firm. The bed was comfortable for a spring mattress. Parking. I didn t have a problem with parking at anytime of day or night. At night tho, the parking lot was so well lit you d be forgiven if you thought it was daytime. Location: We were close to everything you d want to do or would need in Galveston. The beach is across the street, Pleasure Pier, Moody Gardens, good restaurants, not so good restaurants, supermarket, Walgreens, etc.

Date: 4 months ago

Review №69

Rating: 5

Fast friendly service by bartender, Ethan! Truly a professional. Food and drinks: Great drinks and top tier service by Ethan, fast,friendly, and informative! Service : 5/5 |

Date: 4 months ago

Review №70

Rating: 1

I called to make a reservation for a week stay. I called to ask a few questions about the rooms and might I just say, the lady who answered the phone, I believe her name is YASMINE or something with a Y at the beginning is the reason I will be staying somewhere else. She was rude, and sounded like she didn t want to deal with anyone. If that was the service I received before I even booked a room I can only imagine the service I would received after booking the room. I would stay anywhere else but here. Thank you.

Date: 4 months ago

Review №71

Rating: 4

Across the street from Gulf

Date: 4 months ago

Review №72

Rating: 4

Date: 4 months ago

Review №73

Rating: 5

Check in easy, view awesome. Staff did a great job getting the pool ready after the storm.

Date: 4 months ago

Review №74

Rating: 3

Date: 4 months ago

Review №75

Rating: 3

Had a recent four night stay for vacation. Good: hotel staff were very friendly and professional. Nice, clean pool and hot tub. B Jiggers restaurant had great bar food. Nice view of gulf from room. Opportunities: Rooms were outdated and felt damp the whole time from the carpet to the bedding. Should have done more research on walking to beach as it is across a very busy boulevard and not safe to walk across. To be safe, walk down to the stoplight.

Date: 4 months ago

Review №76

Rating: 5

Date: 4 months ago

Review №77

Rating: 2

Date: 4 months ago

Review №78

Rating: 5

Date: 4 months ago

Review №79

Rating: 5

Date: 4 months ago

Review №80

Rating: 4

Date: 4 months ago

Review №81

Rating: 5

Loved are vacations with the family. I highly recommend

Date: 4 months ago

Review №82

Rating: 3

Nothing special, it was a holiday in. Dont stay on the first floor. It looks like it was flooded. Sheet rockk is bubbled up. Employees are very helpful. The food was good. Music in the lounge was way too loud. Im not impressed with Galveston.

Date: 4 months ago

Review №83

Rating: 3

Great location on the beach, nice staff. Rooms are run down, lots of traffic noise. Bath tub was clogged and the restroom door fell off the wall and almost hit me on the head. Door was rotting away!

Date: 4 months ago

Review №84

Rating: 4

We travel to Galveston a minimum of 1-2 time per year and we have stayed at this hotel many many many times as well as several others on the island. However, we always come back here. Its not the fanciest, or most modern, but the hotel has always been clean, the service as always been near perfect, and the price is very fair. Its in a prime location and within walking distance to lots of places and we always feel safe in the area with our children. I am only deducting one star due to the awful red paint in a lot of the rooms, its just not a relaxing or beachy color and looks extrememly dated compared to the rooms with the green. Im sure theyre due for a new facelift soon! We have an upcoming stay in July and I am just hoping we dont get assigned a red room... thats how off-putting the red really is.

Date: 4 months ago

Review №85

Rating: 4

Date: 5 months ago

Review №86

Rating: 4

This is a nice place. We owned here for several years. It has a great pool and even better beach access. Nice putt putt course. Located near everything in Galveston. Rooms: Time share quality Nearby activities: Beach

Date: 5 months ago

Review №87

Rating: 5

Excellent customer service from Nicole and the stay was great!!! Rooms: Very spacious and comfortable with great quality furniture Walkability: Easy access to the beach Food and drinks: Near by great restaurants to choose from.

Date: 5 months ago

Review №88

Rating: 4

Date: 5 months ago

Review №89

Rating: 2

The good: Killer ocean views! Front desk staff are friendly, helpful and professional. The rooms are clean. The rest: Rooms are tired and worn, everything is damp in the rooms-the carpet, bedding, everything! I m from coastal FL and know humidity, but dampness indoors?! AC ran 24/7 but still, everything was damp and several items had mildew or mold on them. This was the same for everyone in my travel party (7 rooms in total). The door to my balcony didn t fully close and the deadbolt was broken. No generator to power rooms!!! During our stay we lost power for 5 hours one morning. No AC, lights, hot water. Every other hotel in the area had generators that provided power to rooms. Crazy!! Lastly, if you decide to stay, bring ear plugs. Hotel is noisy. Overall, do NOT recommend.

Date: 5 months ago

Review №90

Rating: 1

I ll start by saying the view was great .The problem and how vacation was ruined is by the housekeeper that went in to our room and stole money from my handbag .Please don t come and stay here the people that work here don t care ,there s plenty of hotels all around .

Date: 5 months ago

Review №91

Rating: 5

Date: 5 months ago

Review №92

Rating: 4

Rooms: Beach view rooms are affected by the loud bar down below Rooms

Date: 5 months ago

Review №93

Rating: 5

In Holiday Inn bar BJiggers has live entertainment and more than likely everybody has A great time. I danced all night. I love the electric energy of this place on the weekends. On the seawall. Food and drinks: I do eat here sometimes and the food Id good. Service is so good. Waiters remember your drink requests and are very personable. $$ to $$$

Date: 5 months ago

Review №94

Rating: 4

Love, love, love the high floor balcony facing the beach Very comfortable bed Great hotel Rooms : 4/5

Date: 5 months ago

Review №95

Rating: 5

Date: 5 months ago

Review №96

Rating: 1

Lets said I we been in several other hotels of this chain since my family owns and very prestigious travelers agency..and never had a complain but this time , I am Very disappointed whit the service of the manager at afternoon on the April 4. who minimized and almost call me ridiculous for call about stolen property in the Hotel and hang the phone to me.. its a disgrace for the Holiday inn company.. I have been in several places and never had such experience whit unprepared people like him.. I really spect better from a hotel from this company in a touristic area.. my daughter had her shorts stolen at the pool where they claim to have 24 security.. when i call to complain about this issue and try to get it solved he just told me are you making all this because a pair of shorts ?your daughter should be more careful with her stuff and hang up the phone.. no offering a solution or anything else. a simply Im sorry , Ill see what I can do to resolve the issue would it be enough for me in that time... But no.. he had to pull a child inside of him and hang up the phone.. this is the last time staying at this place. .and of course.. i will advice everyone to be very careful if they do. Safety: Do not leave anything while you are on the pool.. their 24 hrs surveillance does not cover the pool.

Date: 6 months ago

Review №97

Rating: 1

The manager is absolutely useless! Ruining the Holiday inn reputation. Super ghetto hotel with theft everywhere and shady employees! Id recommend to choose one of their competitors hotels instead because I believe they will care more for their customers rather than this hood motel quality service! Safety: Very poor

Date: 6 months ago

Review №98

Rating: 5

Date: 6 months ago

Review №99

Rating: 5

Date: 6 months ago

Review №100

Rating: 4

We spent 5 nights and were pleased. This beachside motel is very basic. There is nothing luxurious about it, but it is clean. Most importantly, the beds are very comfortable. We slept very well every night we were there. If you expect a clean and comfortable stay in a no-frills beachside motel, you will not be disappointed. Nearby activities: On the Seawall.

Date: 6 months ago

Review №101

Rating: 5

Date: 6 months ago

Review №102

Rating: 3

Beautiful views, the staff were all super nice and welcoming/helpful. Larry was the best front end, Roberto in the dining and Jesse in the bar. All great! However, the entire time we stayed the lobby/bar/and eatery smelled strongly on vomit. It made me want to throw up to walk through or even grab a drink from the bar. We asked what the stink was and if they were remedying it, they were unsure where/what it was. So so gross. The backside of hotel was an annoying layout where you have to use your key card 3 times to get across. We had to switch rooms because one bed was broken. Also, pool rules were not upheld. I get there s no lifeguard but several pre teens had no adult or wristband, a group of people had a baby in the hot tub and another night people were smoking in it and so so loud. Overall it wasn t usual holiday inn high standards.

Date: 6 months ago

Review №103

Rating: 4

Date: 6 months ago

Review №104

Rating: 3

Sandra in the shop was very nice. Mike that checked us in was informative but inviting or would go an extra mile to help. The building is 1970s at best. The best part is the live band The Line Up in the lounge.

Date: 6 months ago

Review №105

Rating: 1

This place is deplorable as i walk in the desk staff is eating a licking fingers then runs my card multiple times and i had to dispute charges then i make myself up to room where the odor is so bad in elevator and hallway it makes you nauseous and you get into the room and it s damaged , unclean , mildew, discoloration mold and dirty bed dressing i checked out immediately they don t have shuttles from property to property they have poor customer service and this motel like non resort needs a facelift renovation and new staff Rooms: Nasty, vile , unhealthy , old , dirty Walkability: Plenty places to eat around beach is front side Food and drinks: Pizza around town is disgusting don t order most places close by 10 unless it s a club Liquor store close at 7 so get it early

Date: 6 months ago

Review №106

Rating: 3

Date: 6 months ago

Review №107

Rating: 5

Date: 6 months ago

Review №108

Rating: 5

We travel to Galveston several times a year & this was our first visit to this hotel. My hubby wanted some place near a couple of our favorite restaurants, and with a bar for a couple of drinks in the evening without having to go out & drive. The check in was just flawless here, even sending us a text when our room was ready before the regular check in time. Front desk personnel ask you if there is anything they can do for you or anything you need and you get the feeling that they WILL make it happen if they can. The hotel was clean, and our room was clean. The bath was clean & well appointed, and the balcony was clean with comfortable chairs to sit on and enjoy the gulf view. The TV worked fine, the in-room fridge worked, and even though we did not use it there is a safe in the closet. The bed was firm and clean & my husband and I both slept well. The Mambo Kings were the scheduled entertainment in the B.Jiggers bar Saturday night, but we were tired after running around all day and ended up not going after all. The only hiccup was that our in-room coffee maker didnt work Sunday morning. We didnt worry about it and I told the desk guy when I checked out and he wanted to get me a cup to go. I declined but thanked him for the thought. Even the housekeeping & other employees you might pass in the hall would greet you. We would choose this hotel again. Safety: We saw parking lot security in a golf cart several times during our stay. I like that ! Walkability: We easily walked 3 blocks from our hotel room to the Landrys for dinner.

Date: 6 months ago

Review №109

Rating: 4

Spanish We booked 4 nights. Mike at check-in was great. The staff we ran into were very friendly. I see negative reviews... Noise depends on what part of the hotel youre in, maybe? The pool closes around 11pm, so you hear music and talking until then. The band plays until about midnight-ish, so you hear that, too. I think placement plays a big part in how disruptive the noise might be to your sleep/stay. I didnt sleep until the pool closed. Their Webster location is worse as far as noise. So yay for that! Housekeeping is definitely underappreciated. They were fantastic. The restaurant next door has great food and service too. Not bad for business travel or cruise Id say. We booked 4 nights. Mike at check-in was friendly and professional. The staff we encountered were very friendly. I see negative reviews... The noise depends on what part of the hotel you are in, I think. The pool closes around 11 pm, so you can listen to music and talk. The band plays until midnight, so you hear that too. I think location is important in what you can hear. The cleaning service was definitely fantastic.

Date: 7 months ago

Review №110

Rating: 3

Date: 7 months ago

Review №111

Rating: 5

Nice and comfort place, but bad service fir Coffee break

Date: 7 months ago

Review №112

Rating: 1

This place us not upfront with all the charges, and they dont take responsibility for their mistakes with the billing part . Not even close to a resort just a beach close hotel.

Date: 7 months ago

Review №113

Rating: 5

Everyone at the front desk was very respectful and nice. Room was very clean.

Date: 7 months ago

Review №114

Rating: 5

Absolutely wonderful!!!

Date: 7 months ago

Review №115

Rating: 4

It was pretty nice for what it is. The pictures make it look much more equisite and it s not super bougie. But comfortable, clean, and enjoyable. The pool and hot tub were clean and in operation. The little lounge area with fire pits were wonderful for conversation at night. The view was awesome. But you couldn t hear the ocean at all since it s a bay. There s a Keurig in the room but no creamer. Wish they had coffee in the lobby. And free breakfast for the cost. But the staff was super nice. The group of young women were really chill. I feel like the lobby could be updated. They even had beach towels to use. The bar down below had a band and it at least went to 11 pm. I was surprised you could hear it in the room. But overall it wouldn t be enough to affect sleep. Overall I thought it was great. Good water pressure and the best perk! Surplus size DOVE shampoo conditioner and lotion to use and not just small samples!! That was awesome. Truly in all my travels, the coolest thing is that. We re here for cruise departure. And unfortunately they DID NOT OFFER free shuttle. It was the deciding factor for us to pick this hotel, and it was $50 for 4 ppl. So other than that. Rooms: Clean Walkability: Kroeger down street and beach across the way

Date: 7 months ago

Review №116

Rating: 2

Date: 7 months ago

Review №117

Rating: 5

Rooms: Clean, well maintained, and I think most if not all rooms have a direct view of the beach. Walkability: Right across the street from a 10 mile beach, nearby restaurants and shops. Food and drinks: Good pub food, fast room service

Date: 7 months ago

Review №118

Rating: 1

Do NOT stay here if you plan to sleep with people in the room next to you. There was a man and his children next door to us. All there was between our rooms was a thin, locked door with light coming through it and a half-inch crack at the bottom. You could hear EVERYTHING he was saying. Things picked up around 11:30 when he started yelling at the children, and it continued until 1AM. The kids kept crying and yelling. I called the front desk, but magically, the yelling stopped. Im guessing thats because the man heard me just like I could hear him. Then they woke up around 6AM and started again. There is ZERO sound proofing between the rooms. This is, by far, the worst experience I have ever had at a Holiday Inn property.

Date: 7 months ago

Review №119

Rating: 5

Great place to stay and room views of the Gulf of Mexico also about to walk across the street to the beach Great family fun with easy access to the beach.

Date: 7 months ago

Review №120

Rating: 5

Date: 7 months ago

Review №121

Rating: 3

Not a great place for light/sensitive sleepers. Service was great. My room had a clogged drain when I arrived, which was quickly corrected. Staff at the front desk were pleasant to interact with and were helpful. I liked the attention to detail with pillows, where there were firm and soft options. My main complaint is with the lack of sun/blackout-shades in the rooms, along with poor soundproofing, with the sun-shades being the biggest issue. While there are privacy shades, they do little to block out sunlight that starts coming up around 6-7 AM. Soundproofing is also imperfect, with doors for balconies on other floors making a lot of noise when opened/closed, noise from trucks/cars from outside the room at early hours that are not suppressed much (even with ear plugs). There were also some outlets that did not work and cracked/broken wood at the bottom of bathroom doors. While minor, they were noticeable. If you are not sensitive, the hotel is likely fine. For people like me, your sleep may not be great.

Date: 7 months ago

Review №122

Rating: 4

Al was pretty good. We had some key failure issues all week. Im not sure what that was all about.

Date: 7 months ago

Review №123

Rating: 4

Date: 7 months ago

Review №124

Rating: 5

Having stayed at quite a few hotels on the seawall, I can now safely say this one is the best overall value for your money. Ive stayed here twice now, once even when they were crazy busy, and the service has been great. The rooms have been clean, the location is great, and the clubhouse downstairs is a good time with good food.

Date: 7 months ago

Review №125

Rating: 5

Date: 8 months ago

Review №126

Rating: 5

Love the pool area. Breakfast was good!!

Date: 8 months ago

Review №127

Rating: 5

Date: 8 months ago

Review №128

Rating: 4

Great location. Too cold for the pool but the spa was nice. The bed was better than expected. A little run down but was overall a nice stay. Nice little bar and restaurant attached to the front. Great for evenings with the firepits.

Date: 8 months ago

Review №129

Rating: 1

IHG Rewards member. After checking in, I had to go back to the front desk and ask about breakfast. Was told there were no vouchers and I dont remember seeing anything about that when reserving. Ended up having the $16 buffet which, based on the type and quality should have been no more than $8. When checking out, I was told about the charge for parking. A charge for parking????? That was another $20 for 2 nights. Why couldnt have someone told me about that when checking in??????? Surprise!!!! You owe us another $20. Crappy way of doing business. Nickel and diming someone like that is well below IHG. The room was actually ok on the 2nd night after the heating unit was looked at by maintenance on a couple of chilly nights.

Date: 8 months ago

Review №130

Rating: 5

Date: 8 months ago

Review №131

Rating: 4

Date: 8 months ago

Review №132

Rating: 5

Very good hospitality and not sure why this isn t rated better. A lot of little details are attended to well for this caliber property. Would definitely return again. Manager Larry was super polite and friendly. Nice lounge with live music and outdoor fire pit.

Date: 8 months ago

Review №133

Rating: 5

Date: 8 months ago

Review №134

Rating: 5

Date: 9 months ago

Review №135

Rating: 4

Rooms: Vista hermosa, frente al mar. Nearby activities: Muchos lugares que visitar. Safety: Parking en la parte trasera del hotel, bien seguro. Walkability: Frente al mar. Food and drinks: Restaurante dentro del hotel hasta tarde en la noche.

Date: 9 months ago

Review №136

Rating: 4

Date: 9 months ago

Review №137

Rating: 4

Date: 9 months ago

Review №138

Rating: 4

Date: 9 months ago

Review №139

Rating: 1

A reserved room for $114 cost me $264 when it was all done. I reserved a room for four, two twin beds and got a room with a king size bed. We stayed there one night and I had to pay extra for my vehicle to be in their parking lot. The shuttle to the ship was supposed to be included, but it was an extra $50. The complementary breakfast was not complementary, it was $16.99 a person, and the food quality was not worth that amount. Overall I will give this place 2 thumbs down and will not be staying here again. Disappointing.

Date: 9 months ago

Review №140

Rating: 4

Pretty standard Holiday Inn hotel, nice that is close to the beach.

Date: 9 months ago

Review №141

Rating: 5

Great location, clean and nice workers.

Date: 9 months ago

Review №142

Rating: 5

Date: 9 months ago

Review №143

Rating: 3

Date: 9 months ago

Review №144

Rating: 4

Good price. Great view and fun bar/restaurant attached. Alot of options for hotels. I talked with a few people on our cruise about their hotel stay. Sounded like we made a good choice. I would stay again for sure.

Date: 9 months ago

Review №145

Rating: 5

Every room has a balcony with a great view of the Gulf. Good bar. Good location. Fire pits in December very nice. Had a great stay!

Date: 9 months ago

Review №146

Rating: 4

Date: 9 months ago

Review №147

Rating: 5

A very high level of service for a smaller size resort. The room was very clean and the pool area as well as the restaurants are great. I highly recommend if you want to stay on the seawall.

Date: 9 months ago

Review №148

Rating: 2

Wow...check the wind forecast BEFORE you stay here! One of the absolute worst overnight stays in recent memory. 25mph winds kept me up practically all night. The primary door - from the open wind tunnel corridor - was poorly sealed, allowing a significant amount of draft in. Nevermind the absurdly loud howling sound of the wind. Beautiful view of the Gulf from the balcony (opposite/south end of the room), but as I didnt stay here to watch the water all night long, it didnt make up for the extremely annoying wind. If youre a light sleeper, it will be a terrible experience. Other than that, it wasnt bad...

Date: 9 months ago

Review №149

Rating: 3

Date: 10 months ago

Review №150

Rating: 5

Date: 10 months ago

Review №151

Rating: 5

Our absolute favorite vacation location in Galveston.

Date: 10 months ago

Review №152

Rating: 4

I wish they had a pet area since we travel with our service animal, and its a walk to give him a place to use the bathroom

Date: 10 months ago

Review №153

Rating: 3

Rooms are ok except that none of the nightstand plugins work, you have to use the floor receptacles. The phone cord falls out and you cant call the front desk for some reason. I have to use my cell to call the hotel lol. No laundry service, only self serve coin machines. For $150/night not even close to being worth it. I wont be back. The workers are all super friendly and helpful, so kudos to all of them. Same for the wait staff at Jiggers.

Date: 10 months ago

Review №154

Rating: 4

Date: 10 months ago

Review №155

Rating: 4

Date: 10 months ago

Review №156

Rating: 2

hotel stay was fine. after miscommunication with front desk staff, pickup info that conflicted with cruise terminal security personnel, conflicted with departure direction from cruise terminal staff... we have waited two hours and at this moment 30 to 40 passengers have now been waiting for an hour for the shuttle back to our parked vehicles. totally unacceptable. cruise parking is the reason for choosing this property. thumbs down. unsubscribe. vulgar emoji of your choice.

Date: 10 months ago

Review №157

Rating: 5

I love this hotel. It is my go to place to stay when in Galveston. Clean, nice view of ocean, and friendly staff. Rooms: Nice and clean

Date: 10 months ago

Review №158

Rating: 4

Date: 10 months ago

Review №159

Rating: 4

All staff are above friendly! Rooms are comfortable and nice. Great view! Pool & hot tub are a big plus.Great club & restaurant on site.

Date: 10 months ago

Review №160

Rating: 3

Good view, centrally located, but it is one of the older hotels.

Date: 10 months ago

Review №161

Rating: 5

Rooms: Our stay at the hotel was wonderful. We had the pleasure of staying in a king suite, which came with a private balcony complete with a table and two chairs. The room was impressively clean and had a lovely scent. One of the things that I particularly appreciated was the use of big bottles of soap and personal hygiene items, which lasted us for the entire four days of our stay. Overall, we had a fantastic time and would highly recommend this hotel to others. Nearby activities: If youre planning a beach getaway, youll be glad to know that the beach is conveniently located just across the street. Additionally, there are numerous restaurants and stores nearby that offer a variety of rental options for exploring the island. For those who need to stay connected, the resort features a business center, and theres also an arcade for some fun indoor entertainment. And when it comes to dining, you wont have to travel far as the resort boasts two restaurants to choose from. Safety: To ensure safety and security, access to areas beyond the front desk requires a room key. Additionally, a placard is provided to park in the secure lot. Security personnel frequently patrol the area to ensure a safe environment for all guests. Walkability: Youll be delighted to know that everything is conveniently located nearby. You can easily access a variety of restaurants, souvenir shops, the beach, and transportation options such as carts, e-bikes, and e-scooters - all within walking distance. Plus, in case of any medical emergency, theres a 24/7 doctor available nearby. Food and drinks: If you prefer to stay in, there are several options available for you to enjoy. You can order room service from the resorts restaurants or have food delivered to your room. Additionally, there are drink and vending machines located throughout the resort for your convenience. You will also have access to a fridge, microwave, and coffee station to make your stay more comfortable. Noteworthy details: During our honeymoon, we had a delightful stay from Tuesday to Friday morning. The staff was extremely friendly and went out of their way to assist us whenever we needed help. The weather was fantastic throughout our stay, and even though it rained on Thursday night, it did not dampen our spirits. The rainfall added an extra charm to our trip and made it even more memorable.

Date: 10 months ago

Review №162

Rating: 5

Date: 10 months ago

Review №163

Rating: 5

Love this place! Easy in easy out. Always a good time at the bar, especially when they have karaoke. Rooms

Date: 10 months ago

Review №164

Rating: 4

Walkability: Easy access to the and restaurants Rooms

Date: 10 months ago

Review №165

Rating: 4

Date: 10 months ago

Review №166

Rating: 5

Date: 10 months ago

Review №167

Rating: 5

Date: 11 months ago

Review №168

Rating: 5

It really is right on the beach. Clean friendly place. Good prices for location. Building on the right is the holiday inn. Nearby activities: Lots of activities right down the road. And you can literally walk to the beach.

Date: 11 months ago

Review №169

Rating: 3

Old property but well maintained. Food tastes good. Location is the USP facing beach

Date: 11 months ago

Review №170

Rating: 1

NO CAMERAS IN HALLWAYS. Would NOT recommend this hotel to any women traveling alone. Went to beach and returned to my room door wide open and my portable speaker was stolen. Reported to front desk and was told there aren t cameras in the hallways. Did not feel safe from that point on. Safety: Safety is not their concern. No cameras in the hallways. Would not recommend this hotel to any females traveling alone.

Date: 11 months ago

Review №171

Rating: 5

Absolutely amazing balcony view!! Very nice room.

Date: 11 months ago

Review №172

Rating: 3

DO NOT stay here on a Friday night and expect to get a quiet nights sleep. We were told about the live music, but didn t expect to hear it on the 6th floor. I wish I had known since I used a lot of points for my rooms. I feel like I totally wasted them since I m laying here waiting for the music to stop. Checking in was a breeze and the front desk lady was really nice. The pool area is nice and we liked the fire heaters. Other than that, I would just like some peace and quiet. What happened to quiet hours?????

Date: 11 months ago

Review №173

Rating: 5

The view was awesome everyone was real friendly even restraunt just awesome

Date: 11 months ago

Review №174

Rating: 1

Nice for cheating husbands

Date: 11 months ago

Review №175

Rating: 3

Nice location but the hotel is showing its age...not worth the price. The website picture are much better than the real thing Rooms

Date: 11 months ago

Review №176

Rating: 5

Date: 11 months ago

Review №177

Rating: 5

This is the best holiday Inn hotel I have ever stayed at and I have stayed at many. Definitely take a look at this hotel if you plan on visiting Galveston highly recommended Rooms: Rooms are comfortable and quiet and every room has a balcony to enjoy the crashing waves onto the beach Food and drinks: Their breakfast is awesome and B Jiggers gives you a place to relax with your favorite drink

Date: 11 months ago

Review №178

Rating: 2

Update: Truly disappointed with this stay. There were roaches in our room! I saw several reviews saying the same thing the last few months but we ve been here many times and never had this issue so thought maybe it was just disgruntled people. Also, the hot tub was broken the 5 days we were there. I understand stuff happens but guests should ve been told so they had the option to go elsewhere. I only get 14 days off from January 1-December 31st. Not vacation days, but 14 full days the whole year and 12 of those days are spent at this hotel. We are lazy vacationers and spend the majority of our vacation relaxing in the pool, hot tub, or room since I work so much. If we had been told of the hot tub situation, we would ve went to a different place since that is where I tend to spend a large part of my vacation for my back issues. Will not recommend or come back until these issues are resolved. Also the drain in our shower was broken and has been that way since May when we were in the same room months ago. Staff was notified then and still wasn t fixed months later.

Date: 11 months ago

Review №179

Rating: 5

Absolutely beautiful Holiday Inn! From start to finish, we had a very enjoyable stay. The lady who checked us in, Jazzmen, was so warm and welcoming! The lobby is clean, and the faculties are also. Restrooms, rooms, pool area all clean! They have corn hole to play right by the fire pit area, and they even had live music!! They also have areas for the kids to enjoy like an arcade room and kids room! We will definitely be staying again!

Date: 11 months ago

Review №180

Rating: 5

Had a great stay! Excellent location, great views and awesome staff! The overnight gentleman who checked us in needs a big ole raise! Super good guy!

Date: 11 months ago

Review №181

Rating: 3

The hotel is pretty old, some renovations are definitely necessary for the rooms and the hotel overall. The hot tub which we were the most excited about was definitely a disappointment. It is broken and the water is cold, which for a chillier Texas season does not work or at least if on their website they could let their guests know that their amenities don t work. The view is beautiful. The staff is great and really nice. The location is in a great area as well.

Date: 11 months ago

Review №182

Rating: 5

Maybe a five minute walk to the beach, and the staff namely John at the front desk were excellent help and very accommodating during our stay. Rooms were very clean and the breakfast was good. Would stay again!

Date: 11 months ago

Review №183

Rating: 5

Just wondering why you have to pay for parking

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 4

Had a gulf view from patio that was beautiful. Hotel is little older, but room was nice.

Date: a year ago

Review №187

Rating: 5

Always my pre cruise go to!

Date: a year ago

Review №188

Rating: 1

The rooms need to be updated, cockroaches in room, way too expensive, hot tub was COLD all week, everyone we met was complaining !! Worst Galveston experience yet because of this hotel !! Had to give 1 star just to write a review Rooms: Rooms very outdated with cockroaches in the rooms , spent way too much

Date: a year ago

Review №189

Rating: 5

Keep in mind you re by the beach. Everything looks weathered and because you re by the ocean. It s great to be right on the beach! Service is amazing and quick! Rooms: Well kept

Date: a year ago

Review №190

Rating: 4

Iz good. Arcade is 24hrs. The pool is fun for kids and not kids. Walkability: All inside from lobby, restaurant, arcade, game room and , did i mention the arcade? :)

Date: a year ago

Review №191

Rating: 5

Kid friendly and at the pool they walk around asking if you need anything like drinks or food. Just anything Rooms: Very nice and clean. Food and drinks: The best food and room service is good you get your food within 20 minutes

Date: a year ago

Review №192

Rating: 5

Love the view from my balcony room. The beach exactly in front of the hotel. They have pool and jacuzzi. A lot of place to eat near by the hotel. My room was clean. The hotel have restaurant with live music. Definitely recommended. Rooms

Date: a year ago

Review №193

Rating: 1

Arrived on a Saturday around 5pm. By 11pm we were searching for somewhere else to stay. My son and wife had a separate room. Both rooms were hot when we checked in. Ok, so we cranked the ac to cool it down and went for dinner. After an hour and a half wait for dinner, an hour long dinner and a walk on the beach (stating times only as time refrence) we returned to our rooms. My sons room was still not cooled. Ours wasnt bad to be honest. But both of our refrigerators were not working so no place to put our deserts to snack on later. My husband went to see if the room had cooled down. It hadnt. He tried calling the front desk but there were no instructions on how to do so so he went downstairs. The employee was very rude to him as he told him tried calling downstairs and couldnt get thru. Maintenance was called to both our rooms. Neither one of our refrigerators had the knob to adjust the temp. And there was nothing they could do about it. Maintenance said they couldnt do anything about the ac in my sons room and brought them a box fan. My son and wife both have asthma as well as other health issues. But so do I so we couldnt just switch rooms which was a thought. Labor day weekend. Where were we going to find another hotel?!?! Well, luckily san luis next door had 2 rooms available so we packed up and went next door at about 1am. At about triple the price, but was well worth it for our comfort. Apparently, we packed up so fast we did leave behind a bag. I just figured my husband left it in the car when we unpacked at San luis. I never asked for it so my husband didnt think anything of it. When I unpacked on Tuesday I realized it wasnt here. I asked my husband when he got home about it and he also realized he hadnt seen it. So he called the hotel. Front desk said to call back after 9am to housekeeping. So he did and had to leave a message. He has since called 4 times leaving another message each time and still has not recieved a call back. We were able to get a refund on my sons room but not for ours. At this point I dont even care as long as my child was taken care of. Im sorry but I wasnt going to make my son pack up and find another hotel at 1 am while we stayed at this hotel. So we paid for a hotel for 2 nights at holiday prices that we didnt even use. Will not be returning.

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 1

Date: a year ago

Review №196

Rating: 5

Absolutely amazing front desk, food, atmosphere. Love it here.

Date: a year ago

Review №197

Rating: 1

Bad experience,the ceiling had mold,the tub was having a clogged, the air vent was having mold too and the bathroom was not clean..is not acceptable for a resort because the price it was to high for that

Date: a year ago

Review №198

Rating: 1

Price is not te same. They say your not charged until you arrive and that nottrue either. Front desk service was terrible. They are very rude. I wouldnt recommend this astablisment to anyone.

Date: a year ago

Review №199

Rating: 4

Nice and clean accommodations. Enjoyed having a balcony and view of the Gulf on my birthday. The pool was fun to swim in and lounge around too.

Date: a year ago

Review №200

Rating: 4

Clean rooms and a nice pool just across Seawall blvd and the beach. This one is much nicer than the Holiday Inn Express a bit farther south. Nearby activities: Being right on the beach, the hotel is centrally located next to shops, restaurants, nightlife, and, of course, the beach.

Date: a year ago