The UPS Store

Review №1

Rating: 1

Ally is extremely rude and unhelpful. Told me I could either buy a box or get out. This store used to be so good, glad to see customer service is no longer a thing.

Date: 4 days ago

Review №2

Rating: 5

This place is so convenient. Always great staff. Adam is awesome. Helped me figure out best method of shipping and insurance, super knowledgeable, fast, and friendly.

Date: 2 weeks ago

Review №3

Rating: 5

Date: a month ago

Review №4

Rating: 5

Great customer service! Convinient location!

Date: a month ago

Review №5

Rating: 1

I visit here regularly for small printing work in B/W pages. They always charged me 0.19 cents per page. But, yesterday this store charged me $2.99 as a seperate Printing Service Charges beyond regular 0.19 cents per page. This is regardless of how many pages you need to print. I, as a customer, take it as deterrent (shoo away non-revenue generators!) for customers like me who come for small printing work (less than say 10 pages). Is this for all the customers who print here? Not sure though I was using them for printing and any other UPS services... will find other options...

Date: a month ago

Review №6

Rating: 5

I had a great experience! Bralyn took amazing care at helping me decide on how to mail my package and what shipping options were available! She is incredibly personable and so so sweet!

Date: 2 months ago

Review №7

Rating: 1

The employees at this store act like you re bothering them just by walking in and they always make things difficult, as if their goal is to actually deter you from doing business there. The only time I have a decent experience at this store is when I use the self-service kiosk - and even then, I ve had an employee reach over me to pick up trash before I was even done with my transaction (again, like they re annoyed by customers). If you actually need to interact with an employee for your transaction, save yourself the headache and drive 5 minutes up the street to a different location.

Date: 3 months ago

Review №8

Rating: 5

Although the location is small is get packed quickly. They work fast and hard to get the line down. Great customer service.

Date: 4 months ago

Review №9

Rating: 5

Quavis was amazing. I was a nervous ninny and he handled me with professionalism along with kindness and customer service was above and beyond

Date: 4 months ago

Review №10

Rating: 5

So far all I ever tried to send or receive within the USA has always been on time.

Date: 4 months ago

Review №11

Rating: 5

Becca helped me send some cookies, and made it a quick and easy process. She and the other associates were all very friendly and personable!

Date: 5 months ago

Review №12

Rating: 5

Professional and friendly notary services! Crystal was super pleasant as we went through our 10 documents that needed to be signed and stamped. The manager and another employee were our two witnesses - and were very nice as they signed multiple documents.

Date: 5 months ago

Review №13

Rating: 5

This location is the gap between me and my customers through my botique. Couldnt do it without them

Date: 5 months ago

Review №14

Rating: 4

Becca assisted me with my services today. She was extremely helpful and very responsive to my needs.

Date: 5 months ago

Review №15

Rating: 5

Date: 5 months ago

Review №16

Rating: 5

Everyone is great here but Becca is the best! Always emitting good energy and going above and beyond to help. Thank you Becca! Give her a bonus/raise or something!!!

Date: 5 months ago

Review №17

Rating: 5

Teddy was nothing short of AMAZING when I had a large quantity of items that were quite confusing to return. He was kind, and so very patient. Excellent customer service!

Date: 5 months ago

Review №18

Rating: 2

Manager is incredibly rude and she clearly doesn t like her job. She rolls her eyes at you, yawn the entire time. Every time I get there she s in a horrible mood. She even laughed and made fun of me for not understanding the amazon return label. She s in the wrong business and should not be in the customer service industry.

Date: 6 months ago

Review №19

Rating: 1

Doesn t provide updates and sends you through automated systems for lost packages.

Date: 6 months ago

Review №20

Rating: 5

Wonderful staff, very helpful. Ive been going here for years and have had a positive experience every single time. This location is what a model UPS Store looks like!

Date: 6 months ago

Review №21

Rating: 1

Rude careless entitled staff !!! Over a simple and legal notary service, even the store manager was Disrespectful and simply didn t care and didn t want to do her job. Shame on you for being who you are, you don t understand the first thing about customer service and shouldn t be in this line of work! ZIPIT next door did it for us with a big smile and lots of respect for their business!

Date: 6 months ago

Review №22

Rating: 5

Customer service, I like it when people are friendly and are wanting to help in any way they can.

Date: 7 months ago

Review №23

Rating: 5

Great service

Date: 7 months ago

Review №24

Rating: 5

I have to say the employees at this location consistently provide excellent service. Fast, friendly, efficient, they go the extra mile and I hope their employer sees it because it s rare. Thank you!

Date: 9 months ago

Review №25

Rating: 3

Some of the attendants are friendly and work quickly, others not so much! Thankfully they now have the self-serve return machine for Amazon, which can decrease wait time. The space is very small and becomes quickly overcrowded with patrons. That aspect can be very uncomfortable .

Date: 9 months ago

Review №26

Rating: 1

$2.99 to email a return label to the store?!?!? Ridiculous. Other ups stores dont charge this. Dont mind paying a few cents for the paper but $3?!?!?

Date: 9 months ago

Review №27

Rating: 5

Thank you Crystal for all your help! Amazing customer service.

Date: 9 months ago

Review №28

Rating: 5

Excellent, kind, and attentive visit today. Most times UPS stores are not the best place and often times is almost as bad as visiting the DMV- If you don t have all your documents and packages in order. Thanks Crystal for helping me!

Date: 10 months ago

Review №29

Rating: 5

Great customer service, employee made my day, didnt get her name but who ever covers sunday afternoon toda today was awesome

Date: a year ago

Review №30

Rating: 1

A lot of racism in this place, the manager was too rude that she waited in line when there was no one waiting, dont come to this place, its the worst and humiliating

Date: a year ago

Review №31

Rating: 1

Very very bad services. Every time that I go there with some returning item they tell me that I have to buy a box and they make me to buy. But when I go to other ups with the same item they accept and help me to return.

Date: a year ago

Review №32

Rating: 1

Don t go for this UPS for anything they have there own rules, I was going to notarize the documents she said she can t do on my copies, I told her there is no rules like this because I did from 3 to 4 times before but she so stubborn, I need that urgently so I given the permission. She printed black & white copies and stamped and charged me notary fees, I checked that for passport renewal required color copies, I went next day asked her these copies not worked as it s black &white. She said our color copier machine not working and UPS couldn t refund the notary fees. And she can t notarize my copies. Then I notarized from another UPS store located at Main Street, they did on my copies. So unnecessarily these people make their own rules to trouble the people

Date: a year ago

Review №33

Rating: 5

Rosie Perez is amazing. She did my notary she is fast friendly and has lots of information.

Date: a year ago

Review №34

Rating: 5

Date: a year ago

Review №35

Rating: 5

The store is always busy but they do have a awesome team

Date: a year ago

Review №36

Rating: 1

So I tried to drop off a package with a prepaid shipping label that the company that I was returning the product to sent me. They could not scan the bar code and they told me they could not type in the shipping tracking number because it wasn t allowed per UPS. I went to another UPS store down the street and they typed in the tracking number and I was able to track the package. I went again to this place because it s closer to my home and they tried to tell me I didn t package the items properly and they wanted to charge me to repackage it. Again went to another ups store who told me it was packaged fine. Stay away from this place.

Date: a year ago

Review №37

Rating: 1

Spent over 300 dollars to have my PC packed and shipped. The system was not packed to standard, and arrived completely obliterated. Thanks Lenny @ups store in Little Elm

Date: a year ago

Review №38

Rating: 5

I shop online a lot and when I need to pickup a package at a UPS store or send a package for return, I always like to go to this location. The staff is incredibly friendly and service is always fast. There are also other services provided at this location such as a print shop although I haven t used this service as of yet.

Date: 2 years ago

Review №39

Rating: 5

Date: 2 years ago

Review №40

Rating: 1

Ridiculously expensive! I would never do business with any UPS store and would RECOMMEND going ANYWHERE else. If I did not NEED to get this done, I would have scanned these to my email for FREE the next day. Plus, I should have asked the cost of scanning BEFORE getting it done. $20 for scanning documents (20 pages) to email is WRONG. No paper / No ink / took less than 10 seconds to scan and send.

Date: 2 years ago

Review №41

Rating: 1

Date: 2 years ago

Review №42

Rating: 5

Very fast and effective 2.99 print free only for first package after each page is 13 cents

Date: 2 years ago

Review №43

Rating: 5

The staff in this location are amazing. They acted very professional, helpful and accommodating to their customers.

Date: 2 years ago

Review №44

Rating: 1

they are way too pricey. they find every opportunity to milk their customers. the recent one they started is charging to receive an email for a print out for a package. the print out charge is understandable but the email part blows my mind away. up to 3$ i believe just to receive an email. you dont rip off your customers like that. its a shame!!

Date: 3 years ago

Review №45

Rating: 1

EXTRODINARILY SLOW AND INEFFICIENT!!!

Date: 3 years ago

Review №46

Rating: 5

Great UPS store. Ryan was awesome! I forgot to get my AT&T SIM card out of my iPhones when sending them back and Ryan was able to help unpack the boxes when I went back and got the cards out with a smile! I m a fan for life! Thanks Ryan and great job UPS employing folks like him!

Date: 3 years ago

Review №47

Rating: 5

Manager Rosa and her staff are awesome! Very friendly, professional and gives excellent speedy customer service. They go above and beyond the call of duty to make your day! Associate Alex assisted when I needed him most; I left my phone and needed a calculator to tally and submit some very important documents and we were at the cut-off point. He used his calculator and the mission was accomplished Kudos to UPS5843. Pizza Party for all soon! Keep up the great Job!!! Shayway Services

Date: 3 years ago

Review №48

Rating: 1

Date: 3 years ago

Review №49

Rating: 5

This location deals with a lot of traffic and Im guessing ownership and/or management recently changed, but things have stabilized and I like the service now. I was a bit concerned for a few months with the customer service and employee churn but things seem to have caught traction and service is good now. Theyve kept their heads up throughout the pandemic. That is to be commended.

Date: 3 years ago

Review №50

Rating: 3

Date: 3 years ago

Review №51

Rating: 5

Awesome team and services

Date: 3 years ago

Review №52

Rating: 5

Young male at cashier very friendly

Date: 3 years ago

Review №53

Rating: 4

Much better customer service than the local post office who was always rude and unprofessional. Everyone always has a smile and pleasant greetings.

Date: 3 years ago

Review №54

Rating: 2

Theyll get the job done for you....but it is very expensive.

Date: 3 years ago

Review №55

Rating: 5

Professional, helpful and notary on staff, this place checks all my boxes!!!

Date: 3 years ago

Review №56

Rating: 1

This is worst place to go, they got my shipment back and didnt notify me for a month until I call them back. Please avoid going to this place if you have to send sensitive documents. I talked to associates on phone and their behavior was very rude. I wish I could give them negative ratings. well I checked my voice mail havent got any.

Date: 4 years ago

Review №57

Rating: 1

The Man and Woman that runs this place, are rude and disrespectful to their customers I ll drive out my way not to come here again

Date: 4 years ago

Review №58

Rating: 5

Justin was the bomb, helpful, good sense of humor. Made sure I was taken care of and had a step by step of what to expect next and how to make sure I held on to my lifeline for refund based on shipping practices. You probably thought I was just blowing smoke Justin, but I told youd Id give you rave reviews and I meant it, stay frosty!

Date: 4 years ago

Review №59

Rating: 5

Always helpful. Very courteous and efficient. Always offer ways to save money but never short of great service. Never had issue with deliveries as paid for and promised!

Date: 4 years ago

Review №60

Rating: 5

Justin was amazingly helpful and even gave some needed advice for tracking and a time frame due to experience with what I was shipping.

Date: 4 years ago

Review №61

Rating: 5

Great staff , always friendly and pleasant.

Date: 4 years ago

Review №62

Rating: 1

Not a fan of complaining but this deserves some attention. Not my first or even second negative experience but likely my last. Waited in line for passport photos. I checked signage to be certain they offered it because waiting in line would be painful as I am handicap and they offer no seating. When it was finally my turn, I learned that corporate requires the sign, but they dont offer the service. They further sent me to another ups that might have it miles away. So I chose a different business and went to CVS a couple of buildings over. Add to the fact that the lady was wiping her nose with her hand and was clearly not well, I cant recommend this location for much of anything. Sorry for the complaint but it is in hopes something better can be done for customer service or at least to not waste the time of those looking for passport photos.

Date: 4 years ago

Review №63

Rating: 5

The employees at this store provide amazing customer service! I dropped off packages on a Friday after for expedited delivery for Monday. When I returned to the office, I realized they were being shipped to the incorrect address! Justin was absolutely fantastic and allowed me to email him the correct shipping labels, he replaced the labels and even sent me pictures to confirm that it was completed!! GREAT customer service is hard to find these days!! Thank you for going above and beyond for your customers!

Date: 4 years ago

Review №64

Rating: 1

It is most rude UPS store I have ever found. Least helpful, and trying to cheat the customers by making their own rules. They try to sell their boxes and other products all the time by misinforming customers.

Date: 4 years ago

Review №65

Rating: 5

Always fast and friendly

Date: 4 years ago

Review №66

Rating: 5

Great experience and extremely helpful associates at the store

Date: 4 years ago

Review №67

Rating: 5

Excellent staff and service. Always helpful with a smile on their face. Always come out to my car to help carry packages. Well managed store!

Date: 4 years ago

Review №68

Rating: 5

Great store to ship things out at

Date: 4 years ago

Review №69

Rating: 5

I am the last person to know how to mail or ship something, and this location makes it very easy. I had a wonderful, easy conversation with them and I really suck at conversations.

Date: 4 years ago

Review №70

Rating: 5

I wanted to acknowledge Jeremy and the professional service that he exemplified. I had never sent a package back using a scan code without a return label before, and was very new to this process. He made me feel very warm and helped me beyond what I expected it. Everyone was very helpful and friendly. I will be back and highly recommend! Because of him.

Date: 4 years ago

Review №71

Rating: 5

I went into this store with my mother and had an amazing experience, we were clueless walking in and Jeremy completely walked us through the whole process and provided amazing customer service the whole time. 5/5, definitely will be returning to this location.

Date: 4 years ago

Review №72

Rating: 1

Very rude. I was in the store right at 4:00pm on a Saturday. Im in line waiting, and a gentleman walks in a says we are closed, the door was supposed to be locked, you need to leave. The lady behind the counter said she would help me. I didnt have the scan label so my wife went in right after me with the email. The same man said you have to leave, we are closed. Again the door wasnt locked. They threatened to call the police on my wife because they had their money out and the young lady started recording my wife with her phone. They wouldnt provide their names stating it was none of her business, but he was the manager. When my wife asked if they could help with the label, they said they wanted to go home to their families too. Completely unprofessional. Will not go back to this location.

Date: 4 years ago

Review №73

Rating: 3

OK, so I m not one to leave negative reviews. The two young men who work here, and very kind, and helpful. I usually expect a wait because, well let s be realistic, it s a shipping store. They have to take their time to make sure everything is appropriate, boxed, measured, labeled etc. Obviously these things take time. It s not a Chick Fil A Drive thru people. However, a few weeks ago I went to ship a package, waited for a while, finally got to the check out. Handed the employee my prepared box, and return address. Paid on my credit card, and have them verify my account. Somehow the label didn t get put on, and a few days later the box was delivered back to my house. I took the package in, I had my transaction information, but since the appropriate sticker was not put in, it didn t have a tracking number, and the employees (again tried very hard) were unable to locate the transaction. So, I had to pay for the package to be shipped again. So a $20 package has now cost me $40. I m not sure how the tracking process works, but with the date time, and proof of payment, in addition to phone number, and email, why could a label not be reprinted and sent? I now have made two trips to UPS, and waited about 2 hours in total. I am now to call an 1-800 number for a refund. At this point it s costing me way more than $20. Please know the two young men who work there were friendly, and tried their best. But shipping is a profession where verification is extremely important. Thank you! ***Amendment-I am changing to 3 stars because Ryan, I am assuming is the manager has called 2 times, to correct the issue. We have been playing phone tag. But the store has been very responsive and quick to address the issue. Our phone calling schedules have just not aligned.

Date: 4 years ago

Review №74

Rating: 5

The employees at this store are always very polite and helpful. They do a great job and always go the extra mile to help out!

Date: 4 years ago

Review №75

Rating: 5

Date: 4 years ago

Review №76

Rating: 5

Rosie, is a happy, helpful, well mannered young lady. I had a big, confusing stack of insurance papers to fax. They got slammed as soon as I asked for EXTRA help. They checked back with me while I added new pages. Nothing was a bother to her. I dreaded faxing, a Dallas stores employees made faces, were sullen, etc. No such thing happened here. I got frazzled & couldnt remember how to email from my cell! (Not my best moment!) She smiled & told me! Theyre always fast there. Kudos!

Date: 4 years ago

Review №77

Rating: 1

This ups dose not work

Date: 5 years ago

Review №78

Rating: 5

This location has very kind employees and has treated me very well, thank you!

Date: 5 years ago

Review №79

Rating: 1

Dropped off a package with a prepaid shipping label and asked for a receipt. As the female employee scans the package I realized I may have left an item in the box that did not belong in the box (returning a pair of boots that did not fit) and so I apologize while I quickly open the box, verify the contents and reseal it. Meanwhile the employee makes friendly small chat with another customer. Employee hands me the receiplt to which I say thank you. And the employee stays completely silent which is fine. Only as I walk away the female employee mutters seriously? Behind my back.

Date: 5 years ago

Review №80

Rating: 1

Screw this place and the rude lady they have working there who looks like she is in her late 20s/early 30s. Rude as EVER.

Date: 5 years ago

Review №81

Rating: 1

I went there April 6 and I went to deliver a package and some guy with blue hair didn t even scan my package and it contains something very valuable and I feel like it got lost and he didn t give me a tracking number. Well they didn t tell me that and I have the original label

Date: 5 years ago

Review №82

Rating: 1

Slow service

Date: 5 years ago

Review №83

Rating: 1

I have been going to this location for several years usually with no issue. However last Friday I sent a package with next day delivery paid $45 it was supposed to arrive Saturday, however mortgage company e-mailed me stating it had not been received. I called and a lady answered and left me waiting after 10minutes I decided to personally go to the store. I believe she might be the evening Manager however her customer service is just awful. An older lady and younger man were amazing he even took the time to explain the situation to me. Stating that with seasonal drivers packages got lost easily. While the other middle age woman got annoyed at me for not having the tracking number with me(I came here right after work) saying to another employee we send 500 packages at day and she makes it so hard by not having her tracking number mean while he simply asked for my phone number and found the information. I understand things happen and would have no issue however her attitude was just very rude I wish she had just explained what was going on.

Date: 5 years ago

Review №84

Rating: 4

Ive been using this store since 2011. There have been some ups and downs over the years, but by and large its been great service. Hiccups usually appear to be related to staff turnover, which is going to be an issue with any small business.

Date: 5 years ago

Review №85

Rating: 1

Date: 6 years ago

Review №86

Rating: 1

IF I could give no stars I would. It is 9:13 in the morning and they are NOT open. They dont answer the phone number that supposedly the owner posted stating if there is any issues please call. Dont waste your time with this location. There is a Zip It postal Center around the corner that has better customer service and actually is open.

Date: 6 years ago

Review №87

Rating: 1

We paid for next day delivery $40 for mail and it was delivered after 3 days. So called the store in a week and spoke to a assistant and he took all details and advised that they gonna refund us and we gonna receive a cheque for that amount to our mailing address with in 30 days. As we didnt receive the cheque in 30 days, went to store and and an assistant took all details again and advised his supervisor would give us a call. Now as its been out of 30 days supervisor says he cannot refund. This is insane. Explained that we spoke on phone but he wouldnt refund. Very disappointed.

Date: 6 years ago

Review №88

Rating: 1

Closed permanently. No longer at this location.

Date: 6 years ago

Review №89

Rating: 5

Ive been going to this location ever since I moved in April of 17 and have always gotten great service. I have used them from everything from mailing things for my business to notary services and getting a mailbox there. The guys that work there are always very helpful.

Date: 6 years ago

Review №90

Rating: 1

This store is filthy, the floors are covered in trash, the counters and windows are disgusting. Standing and waiting for Notary services but the employee wouldnt know that since he hasnt even acknowledged me standing here.

Date: 7 years ago

Review №91

Rating: 3

Date: 7 years ago

Review №92

Rating: 1

The worst customer service I have ever experienced. As soon as I walked in, was not acknowledged until an unfriendly staff member came out only to be rude and making it seem as if I were putting him through so much trouble to do his job. Do not recommend coming here opt for the nearest fed ex instead.

Date: 7 years ago

Review №93

Rating: 2

Date: 7 years ago

Review №94

Rating: 5

So helpful! Was returning some Amazon packages they helped me tape them up and everything.

Date: 7 years ago

Review №95

Rating: 1

The staff is unapologetic for their mistakes and they are very rude and unfriendly. They Dont smile even though we are paying. I will never visit that store again until they change the staff.

Date: 7 years ago

Review №96

Rating: 5

My husband &I have gone here MANY TIMES. EVERYTIME we have visited and needed helpthe young man just happens to be the one who helps one of us when we have gone in seperate or together. He has ALWAYS been VERY COURTEOUS & infomative about anything we needed or had a question about. Excellent suggestions erc. and I feel there prices have been in line EVERYTIME. All our shippings etc. Have also gone well and arrives on time. Kathi K also c/o Johnny K

Date: 8 years ago

Review №97

Rating: 1

The worst I had not even a pound of 2 boxes going to ft worth and they charged me way too much they just for boxes they charged me 17 bucks then 19 bucks to be shipped Def do your research they are scams never will I go here again and the customer service was horrible

Date: 8 years ago

Review №98

Rating: 4

I came into the store the other morning because i needed to ship a few items, and I felt like the post office was going to be to rough on my packages. The employees that were in the store were very kind and helpful and they guided me on how to ship my stuff securley and even packaged it for me. Throught the whole experience they talked to me and made sure that i was taken care of. When everything was said and done my package arrived on time and unharmed, and I was very satisfied with the young man and woman that helped me. I will defenitly be returning.

Date: 10 years ago

Review №99

Rating: 1

I went into this store to mail a gift. I gave the address to be shipped to on a piece of paper. One employee started helping me and answered the phone instead of finishing the transaction. Another employee finished the transaction and flipped 2 numbers in the zip code and sent it to the wrong address. When I returned to the store asking for it to be mailed to the right zip code I was told it was my fault and was refused a refund. I mailed it from the US Postal service and paid half the cost....this store over charges and would rather have 16 dollars in their pocket than own up to their mistakes and provide customer service.....

Date: 10 years ago

Review №100

Rating: 5

Excellent service. Their staff is responsive and knowledgeable.

Date: 10 years ago

Review №101

Rating: 1

Horrific customer service. Manager was rude to the employees, temperamental with the customers, had another person pack my item, complained at their craftsmanship, and then blatantly lied to me about service delivery times. She stated that 3-day Select was the least costly option available when UPS Ground is always an option. When I asked about Ground her response was The USPS wont go any faster. I took my packed goods and left, after she tossed the receipt in my direction and went back to texting on her phone. If you want service - go elsewhere.

Date: 10 years ago