Taco Bell

Review №1

Rating: 1

Absolute trash. Ordered a combo box and had a beef chalupa. It has less than a tablespoon of meat. Hire people who actually want a job

Date: 23 hours ago

Review №2

Rating: 2

Date: a week ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

Date: 2 weeks ago

Review №5

Rating: 1

We ordered two Chicken Chalupa combos, with each having two chalupas and one taco. For those keeping track at home, that means we were expecting six items. Yet somehow, we only got four... Also, the two chalupas we DID get had no lettuce or tomato. They were just sad and empty. Dont go here.

Date: 2 weeks ago

Review №6

Rating: 1

No one around, slow service with no acknowledgement from staff.

Date: 2 weeks ago

Review №7

Rating: 5

W taco bellll

Date: 2 weeks ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 3

The tacos were great. Service was good. My biggest issue were the cinnamon twists. They were not fully fried and they were hard, couldn t even eat them.

Date: a month ago

Review №11

Rating: 1

Our supreme taco pack box had tacos that were just thrown in, some were on its sides while a few were even upside down. Whats worse is that only half our tacos had any sour cream in it....those that did, barely a quarter size worth. You dont even taste it till you get to the middle of your taco then youre back to eating a normal taco. Not to mention, a few of the our tacos had more lettuce (no tomatoes) than meat, so little meat that you could see the taco shell underneath. We try to forgive and forget (and not hold up the drive-thru) but this location continues to remind us why we should not come here.

Date: a month ago

Review №12

Rating: 5

Food was good, great portions of meat in tacos

Date: a month ago

Review №13

Rating: 4

Taco Bells latest food items are surprisingly delicious. The Cheesy Street Chalupa is like a party in your mouth! Im disappointed that its part of a limited time offer. Despite its gloomy atmosphere, most of the employees who work in this building take their jobs seriously. Also, I highly recommend the Cantina Chicken Taco (Crispy). Dont forget about the hot sauce.

Date: a month ago

Review №14

Rating: 2

Taco Bell 024766 Murphy

Date: 2 months ago

Review №15

Rating: 1

Its an awful place. I dont know who manages the place, but he ought to be ashamed of himself. Restaurant is filthy and usually understaffed. I cant imagine when they last cleaned the drinks machine. Its no more than a 50/50 chance theyll get your drive through order right. And some nights, they have only one employee in the entire store. Its an awful place. Edit 3 years later:. It still sucks. Taco Bell, where they have removed Fast from Fast Food.

Date: 2 months ago

Review №16

Rating: 1

Horrible service food was hard as ever the chalupa was not fresh my fries where cold like they just gave me food that s been sitting there and horrible customer service

Date: 2 months ago

Review №17

Rating: 4

Date: 2 months ago

Review №18

Rating: 5

I LOVEE Taco Bell, good times only ever when I m here and I can t help but LOVEE the deals out here with today being a FREE baja blast. Too much fun .

Date: 2 months ago

Review №19

Rating: 5

Amazing service I used drive through she is amazing receiving people shanwnte

Date: 2 months ago

Review №20

Rating: 1

Date: 2 months ago

Review №21

Rating: 5

Always had good n tasty food.

Date: 2 months ago

Review №22

Rating: 4

Good stuff for late night

Date: 2 months ago

Review №23

Rating: 1

Mess up THE ORDER EVERY TIME!! Horrible taco bell save ur time and money

Date: 3 months ago

Review №24

Rating: 5

The manager here at this Taco Bell is so kind, soft spoken, and respectful. She was prompt with her acknowledgement and her service. She was training a new employee at the same time and her quality of service didn t change despite being quite preoccupied. I can t compliment them enough. Food, service, and cleanliness.

Date: 3 months ago

Review №25

Rating: 5

Date: 3 months ago

Review №26

Rating: 1

WORST. Taco Bell in Texas. Kitchen staff is difficult and rude. Workers throwing food and not properly packaging food for consumers. Overall bad experience at this Taco Bell. ONE STAR

Date: 3 months ago

Review №27

Rating: 5

One of the cleaner taco bells and the staff is very quick and efficient

Date: 3 months ago

Review №28

Rating: 5

Date: 3 months ago

Review №29

Rating: 5

Date: 3 months ago

Review №30

Rating: 1

This location in Murphy has GOT to be the WORST taco bell in the metro-plex. Every other Ive been to is POOR MANAGEMENT on this place Food : 1/5

Date: 4 months ago

Review №31

Rating: 1

They got my order wrong twice in a row. It just wasnt worth it to go back again.

Date: 4 months ago

Review №32

Rating: 2

I don t usually write reviews, but the lady at the window was very rude. Will not be back again.

Date: 4 months ago

Review №33

Rating: 1

Sloppy work, everytime I go they seem to mess up something. Its not even cooked properly

Date: 5 months ago

Review №34

Rating: 5

Date: 5 months ago

Review №35

Rating: 4

I always have a good experience at this Murphy location. Yesterday in particular was made even nicer by a gal named Sky. She was the most polite and sweet employee I have encountered in a while. I also appreciate her patience while my old brain figured out what I wanted to order. Good work, she should be recognized for her stellar service. Thanks Sky!

Date: 5 months ago

Review №36

Rating: 1

Worst job experience ever, don t recommend

Date: 5 months ago

Review №37

Rating: 5

Date: 5 months ago

Review №38

Rating: 1

Friday afternoon 1:10. Waited in line inside, behind one customer. The front cashier helped the customer with 2 gift cards. I am disabled and waited leaning on my cane, while she asked a man who came from the back questions about them. After finishing she completely ignored my husband and me and went to help pass out an order for the drivethru cashier who did not look overwhelmed. No acknowledgement to us, no Well be with you in a minute. It was a total diss. We walked out. She plainly did not want to wait on us.

Date: 6 months ago

Review №39

Rating: 5

Ayyyy Taco Bell. Good food, decent price. They get my order correct and quickly. Couldnt ask for more.

Date: 6 months ago

Review №40

Rating: 5

It was great

Date: 7 months ago

Review №41

Rating: 5

Good experience with Kim. Excellent customer service & my order was right.

Date: 7 months ago

Review №42

Rating: 1

Date: 7 months ago

Review №43

Rating: 1

Date: 7 months ago

Review №44

Rating: 5

Date: 7 months ago

Review №45

Rating: 1

They put very little meat in tacos do not recommend.. tacos were horrible my kids didn t even like there burritos . DO NOT RECOMMEND . They can do better ..

Date: 7 months ago

Review №46

Rating: 4

Sauces were out at the self-service area. Dining room was cold and the employees had potty mouths! The manager was training in the dining room and was loud and annoying.

Date: 7 months ago

Review №47

Rating: 3

Not sure if Ill visit this location again. Portions were small and not well put together. Besides that, prices went up like 40% on the value menu at the same time as portions got smaller. Might as well go to fast casual Food

Date: 7 months ago

Review №48

Rating: 1

Worst place to eat ever horrible service I ordered and didjt even get my food.. stood at counter for awhile nobody came

Date: 8 months ago

Review №49

Rating: 3

Update: This Taco Bell has vastly improved since my original review! Wait times are back to normal, and I have returned to this location many times. Original review (1/5 stars): Im not sure what happened, but recently, this location became SUPER SLOW with drive-thru orders. Ive had very good experiences in the past, but my latest two visits (feb. and march 2022) have been 30 mins+. Its taken so long, even at the window, that I was able to go through the feedback process from the receipt while waiting for my food. Ill miss Taco Bell, but I wont be going to this one unless I see their drive-thru lines improve. I cant say its all bad, though. These experiences did teach me what games are included to play in your car with Android Auto.

Date: 8 months ago

Review №50

Rating: 4

We went through the drive-through and ordered value meals. The window opperator was quick and friendly. When we got home, the food was hot and delicious. Good experience overall.

Date: 8 months ago

Review №51

Rating: 4

Service is progressing well after Covid. Drive thru needs a little bit more lighting. Food

Date: 8 months ago

Review №52

Rating: 1

Giving a 1 star based on the look of the food, taste and mess it left behind. Shouldve taken a before photo. This location has been hit/miss since Covid and today I feel like its at an all time low. Thought my husband was picking up from the N. Garland location but as soon as I looked at my wrapped soft taco supremes and asked about location and he said Murphy, I was like Oh, thats why. Probably the worst looking/greasiest? looking taco Ive had from there.... my taco was literally stuck to the paper they wrapped it in. Sharing a picture of the mess it left on my table. They may be understaffed but I go to this location enough to know that there arent many cars in the parking lot or drive-thru while Im there, so not sure what the excuse is. Maybe they need some leadership encouragement?

Date: 8 months ago

Review №53

Rating: 2

The location is located behind the corner shopping center. I have a few deliveries here. However usually I ended to giving up or canceling them all. One time the customer said he/she didnt receive his/ her order. The employee asked the young lady who claimed the manager told me she refused to remake the order. Usually those employees prefer to serve the restaurant orders and drive through first. These employees dont have much care and usually make you wait until you cant wait anymore. They are busy service their store customers. They just made you wait and wait until you cancel your order. They mostly dont want to make your orders until you are tired of waiting and get up to cancel and leave. Bad service to the delivery orders. The store mostly has new faces every time and very high employees turn over and disorganized. Disappointed

Date: 8 months ago

Review №54

Rating: 1

Awh man! So bummed. Got a chicken quesadilla, 2 spicy potato soft tacos and a chicken enchilada burrito....my burrito was missing and the spicy tacos had no sauce. Im so bummmmed

Date: 8 months ago

Review №55

Rating: 1

They are extremely slow at fulfilling Uber Eats orders, I stood there forever waiting for the order to come out, nobody was at the front counter either, & nobody asked what I was there for. I had to cancel the delivery. Thanks for wasting my time Taco Smell.

Date: 8 months ago

Review №56

Rating: 1

All the staff except manager and one rep needs to be either fired or trained on ethics and customer service. Poor service, fighting with customer, giving wrong order.

Date: 9 months ago

Review №57

Rating: 1

Date: 12/29/23 Time: 11:52 pm Im not the type of person to usually write bad reviews but the service was awful. A couple of friends and I ordered some dine in and I patiently waited over 30 mins for my food. Got told twice to leave the restaurant by two different individuals even though I have not received my food!!! I understand to tell me once but there is no need to tell me twice as yall are making the food and aware of the situation that is just completely disrespectful. Next time ask if the customer received their food before trying to kick them out!!!

Date: 9 months ago

Review №58

Rating: 1

Waited for almost 30mins plus for my food only to be told to leave. Bad service.

Date: 9 months ago

Review №59

Rating: 5

Vegetarian options: love all the options on the menu of the different variety of foods Dietary restrictions: It was excellent Parking: Parking was excellent Kid-friendliness: It was excellent

Date: 9 months ago

Review №60

Rating: 5

Date: 9 months ago

Review №61

Rating: 5

Danna , Brenda j is very nice Leady, costumer services is good and clean restaurants

Date: 9 months ago

Review №62

Rating: 5

Excellent food

Date: 10 months ago

Review №63

Rating: 1

I had an online order that I tried to pick up in the store and they refused to give me my meal and then I tried to order a separate meal afterwards and they refused.

Date: 10 months ago

Review №64

Rating: 1

Date: 10 months ago

Review №65

Rating: 5

Date: 10 months ago

Review №66

Rating: 5

Clean, barely any wait for food to be served, good prices, and delicious food. Would recommend if you would like to risk constipation. Overall, amazing food.

Date: 11 months ago

Review №67

Rating: 1

They forgot something on the order, and I had to go back. Also can they please label what is in the wrapped up food items..

Date: 11 months ago

Review №68

Rating: 1

Date: 11 months ago

Review №69

Rating: 1

Date: a year ago

Review №70

Rating: 3

I hate being waited on by young people with tattoos and metallic boogers in their noses who run their words together and speak so fast that its hard to understand them.

Date: a year ago

Review №71

Rating: 5

Great service the people are very friendly and patient...........

Date: a year ago

Review №72

Rating: 1

We picked up order from this location. But ember/amber calling herself manager has the worst customer service. Shes rude and dont care about customer. We went drive thru since we had kids with us. She messed up order and refused to fix it. After arguing for 5-10 mins she took the bag away. And asked us to get out of drive thru line and come to the lobby. I asked her can you fix it and please bring it out to the curbside. She refused and threw fist about it. And said we dont bring food to the car. We asked her just refund my money. And she refused to refund my money and asked me to come in lobby to get my refund. This is insane. This was the worse experience ever. I have no clue what authority she has at this location but this is unbelievable. I have worked fast food industry before but this behavior is nowhere tolerated.

Date: a year ago

Review №73

Rating: 1

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 5

Great service! Clean atmosphere.

Date: a year ago

Review №76

Rating: 4

8/12/23: Around 11:30pm, I went through the drive thru and placed my order. When I got to the window, Jason was very friendly and took care of me. My order was accurate and I appreciate how quickly my order was prepared.

Date: a year ago

Review №77

Rating: 2

The food is good!! The customer service was horrible!! The lady who works there name AMBER has no customer service skills at all or respect for the customers. My wife and kids loved so much the food but because of the disrespect of amber I am thinking of not buying from Taco Bell ever again.

Date: a year ago

Review №78

Rating: 2

Ordered ahead and ended up being told to wait at the order speaker with no given reason for 10-15 minutes while they rich made our order to keep their window time down and forgot items in our order. None of the food was wrapped properly in both the tortillas and the wrappers. There was no one else in line when we arrived so I assume they did not pay attention to their mobile orders and tried covering their butts.

Date: a year ago

Review №79

Rating: 1

The most unprofessional staff Ive ever seen in any fast food restaurant in my life! They were absolutely terrible!

Date: a year ago

Review №80

Rating: 1

you can sit in the lobby and watch them handle food unsafely or just straight up against health codes, how they manage to pass is beyond me. Vegetarian options: beware of cross contamination at this location and the wylie location (worse location)

Date: a year ago

Review №81

Rating: 5

Drive to Murphy taco bell because its significantly better than Wylie! Worth the drive

Date: a year ago

Review №82

Rating: 3

I stood at the order counter for a while then finally I was told to go to the kiosk and place my order. A bit disappointing experience. Vegetarian options: Vegi burrito

Date: a year ago

Review №83

Rating: 5

Vegetarian options: Grilled Bean Burrito taste really delicious. Food

Date: a year ago

Review №84

Rating: 5

Food is normal Taco Bell. Atmosphere is normal Taco. But the service here stands out. Best service Ive had from any Taco Bell. Staff is always friendly and willing to help. So far they have never messed up an order. And I have been there a BUNCH of times.

Date: a year ago

Review №85

Rating: 1

This place sucks , orders are never given correctly and the customer service is really bad

Date: a year ago

Review №86

Rating: 1

Vegetarian options: All food was good except nachos that was bitter, and the lady whom I was talking gave me a worst response. The name was Amber, and she told me mention her name while putting on reviews. She was very terrible. Never want to see her face again. She advised me to never come here again to Taco Bell. Hope they will change the staff.

Date: a year ago

Review №87

Rating: 3

Mexican pizza doesn t seem the same anymore. I used to love this.

Date: a year ago

Review №88

Rating: 5

Date: a year ago

Review №89

Rating: 3

Maria is very nice and attentive.

Date: a year ago

Review №90

Rating: 1

Date: a year ago

Review №91

Rating: 4

Date: a year ago

Review №92

Rating: 1

My wife loves their crunchy Taco Supreme combo. On 6/8/2023 I picked up orders for her and a yard worker. My wife remarked they must have changed recipes because her tacos tasted different from many, many previous orders. After eating 2 tacos she asked me to taste her 3rd taco. It was RANCID! I couldnt tell whether it was coming from the shell or its contents but definitely rancid. This resulted in my wife and worker suffering from gastric issues onset within hours of eating and lasting for 2 days. Fortunately, neither required a visit to the doctor.

Date: a year ago

Review №93

Rating: 5

They said that they have the chili cheese burrito. Everyone was very friendly.

Date: a year ago

Review №94

Rating: 1

First of all .I have to wait 7 minutes to order my food. Then when I order my food the cashier was more worried about what others co-workers were talking about him. Then I want to ask question about my order he walk way .. plus the place was very dirty and smelly too.. so I decided to walk away because if they service sucks imagine the food.. that is one of the worst service you can get !!!!

Date: a year ago

Review №95

Rating: 1

They are so slow doing orders and I been waiting for my order more then 40 minutes like the store is not even busy

Date: a year ago

Review №96

Rating: 5

I give them 5 lstars the night crew on Thursday June 1 2023 did an awesome job on a hundred and something DoorDash order I went to pick up they were fast and bag the order good Amber was the best she s good at what she does thanks Amber

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 1

Ordered food from the app to be picked up inside, there wasn t a lot of people there when we got there and like 1 car in the drive thru. My husband was waiting inside and I was in the car with our kids, we waited over 30 minutes before I went inside the store to see if it would be a lot longer cause my kids were starting to get upset. The 4 or 5 employees inside were arguing with customers inside and standing around not really working on any orders. I said if it was going to be a lot longer that I just needed a refund so I could leave because my kids were upset. The employees were extremely rude and wouldn t help me figure out how to cancel my order and they were literally laughing at customers. Absolutely ridiculous. Need to hire more people that are actually trained in customer service.

Date: a year ago

Review №99

Rating: 5

AMBER at this location is exceptionally kind, friendly, and demonstrates the true meaning of customer service! I am an overnight Doordasher and have had multiple exchanges with her. I cannot remember the last time I met such an enthusiastic person during my late night work hours! If you visit this location late at night, you will not be disappointed!

Date: a year ago

Review №100

Rating: 1

If you want your food made wrong multiple times and missing food items then definitely go here, Ive been here about 5 or 6 times and every time my order is wrong. Worst tacobell in the area. Staff is rude, was charged for items I never received and wasnt offered a refund or the items I paid for. Seriously, just go up the road to another tacobell.

Date: a year ago

Review №101

Rating: 3

Food was good but it always take a long time in the drive through.

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 5

I came in for the first time at this location and my visit was pleasant. I ordered 2 loaded medium to large burritos(chicken, and beef) and paid $4.00! Thats a bang for your buck, and I only waited 5 minutes!. Think about this. At Wendys a large drink/fries & a cheeseburger cost $10.00. At Canes a country basket with 4 chicken strips large fries, a Texas Toast, and a small serving of cole slaw and a med drink also cost $10.00. So for only $4.00 I got a complete meal and was stuffed!!. Forgot to mention. The food was good!

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 4

Date: a year ago

Review №106

Rating: 2

They barely even look related, but it s Taco Bell u getting what u payed for

Date: a year ago

Review №107

Rating: 5

Acceptable, They were busy but once we got through the drive through order, everything was quick.

Date: a year ago

Review №108

Rating: 1

literally the worst taco bell. countless times ive shown up in the morning to order and no one answers. sometimes even in the afternoon. what really got me was i was placing an order and the lady cut me off and gave me my total and i told her i wasent done and she kept saying she dosent understand what i mean. i pull up the the window and a gentleman in a manager shirt gave me my total and i told him i wasnt finished ordering, he kept saying he didn t understand and looking at me like i was dumb. this went on for about 10 minutes before another gentleman came over snd took the rest of my order. theyve missed items completely in my bag and countless other things.

Date: a year ago

Review №109

Rating: 1

The absolute Worst franchise Taco Bell ever!! Extremely poorly run from the G.M. Stephanie & down. I tried multiple times to eat inside around 9:00 P.M. & the doors were already locked but they continue to advertise that they are open until midnight every night & 3:00 A.M. on the weekend lol???? Straight liars!!!! So then I sat for OVER 30 minutes in the drive thru only to get my Deluxe cravings box with nothing correct. My ground beef chalupa Shell was super hard/burnt & I asked for no tomatoes/no sour cream but they put it on anyways & actually added sour cream to my regular Taco which isn t even suppose to come with sour cream at all. My salsa verde burrito was suppose to be no creamy jalapeño sauce but they still put it on & gave me a half cup only of cold queso for my chips. Unbelievably bad location!! If you value your time/money/stomach DONT EAT HERE EVER. I literally threw up when I got back home. I m posting this so I can SAVE AS MANY PEOPLE AS POSSIBLE from throwing up after you eat at the Murphy Taco Bell. DO NOT EAT AT THIS TACO BELL IF YOU DONT LIKE BEING SICK. Taco Bell corporate please stop letting these horrible franchise locations treat your loyal/ repeat customers like this. It s beyond pathetic. Service/food this bad makes me not want to eat at any Taco Bell ever again......... 0 star rating even though google didn t have that as an option

Date: a year ago

Review №110

Rating: 1

Horrible horrible slow service at this location. Took 30 min to make our order and we were literally the only people in the store with 6 ppl working. They realized 20 min after taking the ordering that they didn t have chicken. When I asked, staff was rude and told me that I needed to watch my tone and that I was being rude never going back !!!

Date: a year ago

Review №111

Rating: 1

Worst managed location. Waste of time.

Date: a year ago

Review №112

Rating: 1

Date: a year ago

Review №113

Rating: 1

Have 7 workers working but only 2 people making food while having 10+ people wait. I ve been here for 30 minutes, and this is not cool. So much for fast food

Date: a year ago

Review №114

Rating: 4

Date: a year ago

Review №115

Rating: 1

Again, this is third time in a row. I HATE COMING TO TACOBEL AS IT BECOMES WORST PLACE IN TERMS OF CUSTOMER SERVICE. THEY CANT PUT AN EXTRA ITEM IN IT BECAUSE THEY DIDNT HAVE ENOUGH BLACK BEANS. WHEN I ASKED TO GET REFUND BACK THEY EXPLAINED THAT IF YOU ORDERED THROUGH KIOSK THEY CANT GIVE ME REFUND. WHAT A RIDICULOUS REPLY. SHE SAID BECAUSE YOU DIDNT ORDERED THROUGH APP. I WOULD NOT EAT IN ANY TACOBELL EVEN I AM HUNGRY. I WOULD EAT TWO DAYS OLD LEFT OVER.

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 2

Poor service

Date: a year ago

Review №121

Rating: 1

Waiting in the drive through line for a Doordash order for over 15 minutes just to get to the window and be told we had to come inside. There is ZERO customer service at this location. I do NOT recommend at all.

Date: a year ago

Review №122

Rating: 4

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 1

As you can see this place is under new ownership.i advice dont come here. No meat in my crunch wrap. They couldnt use the register at the window. This place really went down the drain. They offend sauce packets,I said yes, didnt get not one.

Date: a year ago

Review №125

Rating: 1

Always takes a long time and can t get ur order right most of the time. If you eat here past 9pm expect 30 min wait in the drive thru

Date: a year ago

Review №126

Rating: 1

We ordered food inside at the kiosk and payed there. Then waited for around 20 minutes and there was no sign of the food we ordered. We talked to the manager and she says that our order wasnt even on the machine. We show her the receipt and she points out that it is not the store we are on. I check the receipt but the taco bell we are on is the only one in murphy. We ask for a refund but they say they cant give us a refund. We ask if they could give us our food and they just smiled and said no. Overall terrible service

Date: a year ago

Review №127

Rating: 1

Dont bother going inside, they will literally ignore you and prioritize the drive-thru. Saw another customers food literally ready for like 15 minutes yet they just left it in the kitchen until he started shouting about it.

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 1

This has to be the worse Taco Bell in America. I get mad at my myself everytime I give them another chance and come back to this location. The workers are so slow and the customer service is horrible. Ive literally been inside for 30 mins as I type this and Im the only person here and its maybe 3 cars in the drive thru. I have no idea whats taking so long smh.

Date: a year ago

Review №130

Rating: 1

Take your TB business in Murphy, TX elsewhere. Historically consistent poor performance in food quality and presentation.

Date: a year ago

Review №131

Rating: 1

The worst place in fast forward the worst management and worse staff

Date: a year ago

Review №132

Rating: 4

Fast, good, and friendly

Date: a year ago

Review №133

Rating: 1

I waited 49 minutes in line at the drive through. 49 minutes. No joke. This is from the moment I got in line to the time I got my food. Its not the first time this had happened. I will drive an extra 15 minutes to go to a different taco bell location.

Date: a year ago

Review №134

Rating: 1

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 1

Been here numerous times and it always has a long SLOW line

Date: a year ago

Review №137

Rating: 1

It took them 30 min to make 1 breakfast meal

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 1

These clowns always mess the orders up! Tonight my order included all tacos, crunch wraps, and supreme burritos with no veggies. The cheeses Gordita crunches had no sauce and no veggies! Missing two items. The girl working the window looked and acted like she didn t even want to be there. Get some new managment that gives a sht!

Date: a year ago

Review №141

Rating: 1

Date: a year ago

Review №142

Rating: 4

Mexican pizza is really the only thing I like...... Really more nostalgia, than anything, I guess.

Date: 2 years ago

Review №143

Rating: 2

Date: 2 years ago

Review №144

Rating: 1

I know it s only a dollar and bare minimum ingredients but the lack of effort or overall giving any kind of a dang was obviously non existent. Dollar or not when I choose to spend my money on an establishment, you expect to receive something close to what s advertised. If I wanted just a tortilla, I would have asked for that. The first two pictures on this review was supposed to be a cheesy roll up. The last one was supposed to be a chicken quesadilla . Only half of it has SOME cheese and chicken (I asked for no sauce so they at least did that right). What a joke. And they want $15 an hour minimum? That s must be the real joke.

Date: 2 years ago

Review №145

Rating: 1

Twice I have showed up and they tell me their system is down and they cannot help me out. Its happened within a week from each occasion. I offered to pay in cash and they say wont work. I feel like they do not want to help customers after hours. Terrible service and very unprofessional of the staff.

Date: 2 years ago

Review №146

Rating: 3

Date: 2 years ago

Review №147

Rating: 4

They were busy but no more so than expected on a Friday night. I did a mobile order and when I got to the drive-thru they said it would be a 15 min wait. I did wait about 12 min so they were pretty spot on. The food was fresh but again, they were any busier than should have been expected.

Date: 2 years ago

Review №148

Rating: 1

Very slow service.

Date: 2 years ago

Review №149

Rating: 1

The staff was unprofessional, didn t want to serve me unless I use the kiosk while the register is open.

Date: 2 years ago

Review №150

Rating: 3

Went there for tacos (three without lettuce as my wife requewted it that way) and some cinnamon twists but when I got home All the tacos had lettuce and I was missing the cinnamon twists I ordered. I dont blame the drive thru person tho they were very friendly and nice, so Im sure whoever bagged it messed it up

Date: 2 years ago

Review №151

Rating: 1

Terrible service and it looks like they cheat people here. This has happened 2nd time for me. Had ordered 3 Black Bean Chicken Chalupa Supreme. There was no chicken in 2 of them. It wasn t made with good ingredients and main ingredients were missing. This place really sucks. They asked me to come back to the store for refund. First time, there was no refund at all. No apologies from the people working here. If you are still ordering a takeout from this place, please make sure that you check all your items are in order and made with all the ingredients before you leave the place.

Date: 2 years ago

Review №152

Rating: 5

Date: 2 years ago

Review №153

Rating: 1

Today assistant manager is so extremely rude make me all customer run out I hope she get fired ASP

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 1

This Taco Bell is simply horrible. It s always horrible. They don t have enough people and the quality of their food is below substandard. I just went in this evening to order some food and apparently the manager forgot to lock one of the doors so as I come in the door to walk to the register he says to me, not hi thank you for coming to Taco Bell but hey how did you get in here. Then was completely irritated at the fact that he might have to actually make me some food. So I left and went elsewhere. The problem is that this is a common occurrence at this location. There were people in the lobby who said they had been waiting 25 to 35 minutes for food. This is atrocious. I m not sure who the owner is or if anybody has let PepsiCo know but this place needs to be gutted, everybody in the restaurant should be terminated and they need to start from scratch. They really ought to be ashamed of themselves.

Date: 2 years ago

Review №156

Rating: 1

Horrible wait time in the drive through...everyone just standing around not doing anything..its called work people..where is the manager? The owner needs to take a action...watch your cameras then you will see everyone slacking

Date: 2 years ago

Review №157

Rating: 1

Repeated my order to the guy with the accent 4 different times didnt get it right on my quesadilla with no chipotle sauce for my kids cause its too spicy for them 4 times!!!!! And once i called and demanded a refund i was told i need to drive up there to get a refund and the lady that answered the phone was being rude not to mention when i went back a cockroach the size if my big toe which is freaking horrible!!!! Horrible service horrible listening skills horrible cleanliness idk where the hell the quality went from this place they are the worst ive ever seen worse then the ones on 14th street in plano i do not recommend btw the burrito is supposed to be a bean and cheese doesnt it look like the seasoned beef

Date: 2 years ago

Review №158

Rating: 1

The bad thing is that they deliver your order within 15 minutes, I dont recommend it, the service is terrible.

Date: 2 years ago

Review №159

Rating: 1

They need to fix the app. I always order to this location but the Taco Bell app sent the order to a Taco Bell I ve never been to about 3 hours away.

Date: 2 years ago

Review №160

Rating: 1

Worst ran taco bell in Texas. Places an online order and sat in the parking lot waiting for it only to find out they decided not to open on time today. Constantly have issues with this locations hours, order fulfillment and staff.

Date: 2 years ago

Review №161

Rating: 3

Date: 2 years ago

Review №162

Rating: 1

Ordered online. Still took forever. Tried to hand me a drink that was over an inch below full in the drive thru. Got home and realized half my order was missing. Went back and witnessed another customer recieve his order incomplete also. Took forever to get the rest of my food. Husband let me know once home that we were still missing an item but it was just potatoes so I was not driving back a second time. I rarely get taco bell but will be going to another location from now on as this is not the first time Ive had items missing, just the worst since its usually just 1 burrito or a taco or two. If youre only getting food for 1 person you are probably ok.

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 2

Date: 2 years ago

Review №165

Rating: 1

Power chicken with extra chicken.. this quantity should be in kids menu.. no doubts people loves chipotle over taco bell ..

Date: 2 years ago

Review №166

Rating: 2

Date: 2 years ago

Review №167

Rating: 3

Date: 2 years ago

Review №168

Rating: 1

Understaffed- slowest fast food restaurant. Was told by the manager my food would be right up. I had to bother them again. They just need to close this location if they can t operate like a normal Taco Bell.

Date: 2 years ago

Review №169

Rating: 1

Wish I would have seen the reviews before ordering from here. The service was bad, crazy unprofessional even for a Taco Bell. The car ahead of me was buddy buddy with the cashier and took forever to move. Once I got up to the window the cashier was flipping the guy off! Food was garbage. Drinks were watered down, beans were old and dry, our burritos were drenched in sourcream, and to top it all off I found a hair in my nachos! The whole thing was a mess. Would never come here again

Date: 2 years ago

Review №170

Rating: 5

Its Taco Bell, we all know what kind of quality to expect. Order is always accurate. Speed is always decent. They do seem to sell out of limited items quickly. Overall a great location.

Date: 2 years ago

Review №171

Rating: 1

Terrible service and food was not edible. Waited 30 minutes inside after ordering only to recieve cold literally thrown together food. The filing was basically slopped on it and all over the outside of the tortilla. The hard tacos were so cold, sloppy and soggy they couldnt be picked up without falling apart like a torn trash bag. Ordered no tomatoes and recieved tomatoes. Missing part of the order. The manager moves to slow for fast food and actually took a personal phone call on her cell while customers waited for food and other employees stood around aimlessly. Never will I waste my time or money on this location. Sad, customer service isnt a thing to these places anymore. Ridiculous. Regional manager or owner of this location needs to actually look at these reviews and do something about the horrid management.

Date: 2 years ago

Review №172

Rating: 5

Date: 2 years ago

Review №173

Rating: 1

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 4

Date: 2 years ago

Review №176

Rating: 2

I knew the wait would be a bit tonight but when the people were cooking the woman running the window was literally chit chatting with someone in the window when she could have been helping.

Date: 2 years ago

Review №177

Rating: 1

Date: 2 years ago

Review №178

Rating: 4

Friendly staff and good prices Ruben is Awesome and all the staff Thanks

Date: 2 years ago

Review №179

Rating: 1

For 1 the customer service is HORRIBLE, blatantly horrible! My tacos were stale af but they were so short staffed I didn t wanna call or go back. I ll never go to this location again

Date: 2 years ago

Review №180

Rating: 1

They need to close this place employees are so rude it s been 35 min we ordered our food and still haven t got it.. the manager she is rude can t believe it

Date: 2 years ago

Review №181

Rating: 1

Sunday 05/29 evening around 7pm, very long wait for pick up food. Team lead was unorganized, no manners how to talk with customers, attitude problem, rude, treating customer like giving free food Need lot of improvement or change management

Date: 2 years ago

Review №182

Rating: 1

Waited over 30 minutes in the drive thru only to get home and my order be completely wrong. I watched many cars behind me give up and leave. This isn t the first time this has happened at this location I m not sure how they are still open. They look very understaffed. The staff that was there was trying their best.

Date: 2 years ago

Review №183

Rating: 1

They get my order wrong every time.

Date: 2 years ago

Review №184

Rating: 1

Mexican pizza needs a lot of work

Date: 2 years ago

Review №185

Rating: 1

I ordered my food on doordash at 5:30 p.m. door Dasher called me at 6 p.m. to tell me they were out of all soft drinks except Pepsi. So we fixed it then the door Dasher called me back at 7:30 saying that they had lost my order and he asked if they could speak to me and they told him they didnt have time for all that while I was on the phone with him. It also took 3 employees before I was able to speak to a manager after I had to drive up there to get my food . I would have to say this is the worst customer service I have ever had with a fast food chain.

Date: 2 years ago

Review №186

Rating: 5

After 8 PM they get exponentially slower. But slowness can be expected with minimal staff and when there are few alternatives open, it gets even worse. However, they rarely get custom orders wrong and with allergies like mine that makes it important. So if you go with that expectation, it becomes a much more positive experience than if you go expecting fast food.

Date: 2 years ago

Review №187

Rating: 1

Been going here since 2009 and things have definitely changed. This was the biggest drama I ve ever encountered. The manager kept going between the drive they and my order and took awhile before I could even place the order and then she bailed. After waiting awhile I reached over and grabbed a cup. The manager started yelling and threatening me about calling the cops. After half an hour of waiting I simply asked how much longer and she went off on me again and said if I stopped arguing she can make the orders. After 40 minutes I asked for a refund and she just flipped out. After an hour I got my order and she told me never to come back again. I guess it s the sign of the times but I ve never encountered such harsh customer service from a manager. There s always someone new so I doubt she ll last long but going to this particular place is torture. Very sad to see it go down hill.

Date: 2 years ago

Review №188

Rating: 1

For the past 6 months the service has been lackluster, long drive through wait times, not enough staff

Date: 2 years ago

Review №189

Rating: 1

Worst Wait for order 30 minutes still not ready They all need to get fired Bunch of them can t make food Worst experience Taco Fail

Date: 2 years ago

Review №190

Rating: 1

NEVER EVER GO TO THIS TACO BELL. We went in and they said they didn t wanna serve us which was the first red flag, so we ordered on the kiosk (the ordering machine) we payed credit on the kiosk. We waited 40 minutes inside and they still haven t served us. Suddenly they said Please get out and go to the drive thru so we did. We waited there for so long and when we finally got to the window the server had the audacity to say why are you here??? And it was in a disrespectful tone. We asked for our orders and then we found out that they didn t even make our order even tho we ordered it 1-2 hours ago and they said I don t have the right to serve you anyway and locked the window . As I said we paid on the kiosk with card. So we left the Taco Bell without our food AND our money. And they also refused to give us a refund when we asked for one. They also started recording us for no reason when they were the ones being disrespectful. we just wanted our food but in the end of the day we left with no food and lost our money.

Date: 2 years ago

Review №191

Rating: 1

Incredibly rude they kicked us out, and they said that they closed their dining at 1:30 but it said on google and on the entrance door that they closed at 3. After waiting they refused to give us our order, and they didn t want to refund us. WORST EXPERIENCE EVER.

Date: 2 years ago

Review №192

Rating: 1

My Taco Bell visit was horrible. We waited for an hour for our tacos and they kicked us out. They said they were closed BUT their website said otherwise. P.S. they started recording me but they were the ones being disrespectful. In conclusion DONT VISIT THIS TACO BELL!!! GO TO A DIFFERENT ONE.

Date: 2 years ago

Review №193

Rating: 1

This experience was the worst. We came in for tacos and they tried to kick us out because the dinning room was closed although people were eating there. They were very disrespectful and incredibly rude about it. We respectfully asked for their office hours and they were very unprofessional. THE WORST SERVICE

Date: 2 years ago

Review №194

Rating: 1

The worst experience ever , they want to kick us out during their working hours because they have staff shortage, not recommended at all, thanks

Date: 2 years ago

Review №195

Rating: 4

Date: 2 years ago

Review №196

Rating: 1

They are closed earlier than posted hours most days. On the days they are open, they dont have the ingredients for most items. When they are open, they get the order correct 90% of the time, so theres that.

Date: 2 years ago

Review №197

Rating: 1

I received an order with meat when I ordered vegetarian. No big deal. I went with my receipt and food items to have it corrected and the staff became very irate with me. They asked me for proof of purchase and the food items. Again, that s fine. I have worked in food service mistakes happen. I calmly spoke and said I understood they were busy and just requested a refund instead of having them make the items again since they were busy. The staff member (not running the register) stomped off with my receipt said Fine even better and angrily plugged it in to their system and said we don t have time for this and then told the register employee to open the register and give me cash. When the other member asked for the key she got even angrier. I am still unsure why there was a need to be so upset- I didn t even ask for the items to be remade. It was also an understandable mistake but I really did not appreciate how I was treated tonight for returning an incorrect order.

Date: 2 years ago

Review №198

Rating: 1

They give cold food, very bad experience, I no longer have Buelvo Air.

Date: 2 years ago

Review №199

Rating: 5

Date: 2 years ago

Review №200

Rating: 3

Date: 2 years ago