Lowe's Home Improvement

Review №1

Rating: 5

Date: 4 days ago

Review №2

Rating: 3

Date: a week ago

Review №3

Rating: 5

Great for the Lowes experience. They have material expertise in what they sell. A great resource for the do-it-yourself individual.

Date: a week ago

Review №4

Rating: 1

Worst customer experience ever at preston road Frisco location. I am a regualar shopper at Lowes for plants and tools. bought a holly tree early this year and it did not survive the summer. I mananged to bring it to the store to return it. It took customer service more than 45 mins to locate the item in their system. The customer service agent(veteran) had no respect for time and continued to serve other clients instead of focusing on locating the item. After I waited about 30 mins at the front desk, I told him I have a dog and sick mom waiting for me in the running car, he called the manger to help out. After the manager arrived, not helpful at all and just questioning. I have told the manager that this is taking way too long for returning an item and I have a dog and sick mom waiting in the running car. He simply said you told me already. After another 15 mins unsucessful attempt, he decided to give the store credit without tax. I know I paid more than that. So I took my phone out without my reading glasses, I had to scroll down my CC statement for a few months earlier this year on my phone to help them to narrow down the transactions(I had lots of lowes purchase transactions). The whole experience is not acceptable. Given veteran customer service agent being not respectable for time and the manager being inconsiderate, I will definitly avoid shopping lowes in the future.

Date: 2 weeks ago

Review №5

Rating: 1

Bad service especialy at pro desk i wasnt happy with my order

Date: 2 weeks ago

Review №6

Rating: 1

One of the worst painting departments ever they have no class at all

Date: 2 weeks ago

Review №7

Rating: 3

Date: 2 weeks ago

Review №8

Rating: 1

Lowes does not care about the impression they leave on customers. A guy named Dave called me regarding payment for the installation of my floors. I gave him payment over the phone and somehow the payment went through twice. I asked him how he intended on fixing it and he yelled at me saying, Hold on! You keep asking me questions and I m trying to think ! I told him I was asking him questions because he kept putting me on hold and when he came back to the line, he had no answers. I said, Sir can you just go get someone to help you ? And he said, You know what, you can just dispute it through your bank for all I care, I don t have time for this expletive , and then hung up on my face. He swore at me then hung up on me. All because he doubled charged me for over $800 and I was explaining to him how he just put me in a financial bind and began questioning him about how he was going to fix his error. I was so upset I went to the Lowes location right away, stood at the Customer Service counter, and asked to speak to a manager. A manager walked up and just as I began to explain the situation, Dave walked up and said, I sure did ! His manager said, You hung up on her , and he said, Yep I sure did . He said this with his hands on his hips looking his manager and myself directly in the face as if he knew he d get away with it. The manager ushered him away and they ended up comping me a bunch of flooring and apologizing. But guess who still works there. Dave, he s still there. I went back in to buy a toilet and the same manager who apparently didn t recognize me, sent Dave to help who also didn t recognize me. I tried to walk away and said I didn t want his help because he was rude to me in the past, and Dave said, I ve never even met you before . Go figure. I guess when you re rude to so many people, all of their faces just become a blur. That was the last time I went to this Lowes and I won t go back.

Date: 3 weeks ago

Review №9

Rating: 5

One of my favorite stores up there with Guitar Center

Date: 3 weeks ago

Review №10

Rating: 5

Always a great place to stop by for home needs. People that work here are always very friendly and helpful, especially when compared to the other orange themed spot in town. Pickup is generally quick as well and the team goes above & beyond in delivering heavy items to your vehicle. The one downside is they allow a lot of solicitors both outside the store and inside. So you do get asked for money a lot. FWIW they are all reputable charities, but sometimes you just need to run and grab something. Overall, my go-to place for home needs.

Date: 3 weeks ago

Review №11

Rating: 5

The best in the west

Date: 3 weeks ago

Review №12

Rating: 1

I m just going to get stuff off Amazon at this point. I couldn t find anything and when I asked for help every single employee was extremely rude. Especially the man working check out in the garden center today.

Date: 3 weeks ago

Review №13

Rating: 1

I called 6 times and they hung up on me the first 3 times and never answered the other 3 horrid customer service.

Date: 4 weeks ago

Review №14

Rating: 4

I usually dont shop lowes but did online order and they got it right and good price

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 4

Date: a month ago

Review №19

Rating: 5

Date: a month ago

Review №20

Rating: 5

Date: a month ago

Review №21

Rating: 4

DIY home improvement

Date: a month ago

Review №22

Rating: 2

Date: a month ago

Review №23

Rating: 5

Had what I needed and it was where they said it was going to be at the price. They said it was going to be. I really cant ask for anything more. They also had something else that I was looking for that I havent been able to find anywhere else both at very good prices

Date: 2 months ago

Review №24

Rating: 1

My father, a retired US Military Serviceman, was treated rudely and despite giving his phone number for the military discount, was refused the discount. A sales person also tried to push more product than he wanted or needed. He is also a senior. I am furious that this is how Lowes treats our revered seniors and military veterans. SHAME on you!!!

Date: 2 months ago

Review №25

Rating: 5

Everyone in this store is super helpful and friendly. Im a new homeowner, and all this stuff is unfamiliar for me, but people at Lowes always help find things and explain how to use them. Even during busy weekends, someone in the aisle is always available. This store is much better than on in S McKinney. Super helpful people - Bill, Matt from Paint, Demond, Johnathan, and some others - I cant remember their names. I was able to do many repairs myself and painted the whole house without paying anyone thanks to these people.

Date: 2 months ago

Review №26

Rating: 4

Almost always have what I need. If not, then I order it for curbside pickup.

Date: 2 months ago

Review №27

Rating: 1

We purchased a washing machine at Lowe s and after waiting it was delayed. Once is was delivered we found to be the wrong machine. I contacted the store and spoke to a couple of managers (actually they were supervisors). Their only answer was to bring the machine myself ($50 if they picked up plus the installation fee and a 20% restocking fee). I spent several hours just to get this. One Manager said his name was Chris. He was rude and says he is the highest level of management (i later learned there was not anyone working there named Chris) He said he was an assist and that the store manager cannot offer any other assistance. They will pick up the current washer in 2-5 days. I will be refunded 5-10 business days then wait for the refund which is another 5-10 business days if it is stock (in stock as they had 2 in stock when I purchased the machine). The machine was on sale when I purchased the machine but would now have to pay full price and if not in stock it can take up to 4-6 weeks until it is available again. I called again the next day and spoke to a worker (Al assistant manager) and he took no responsibility. He did say they could sell me the machine if I could prove it was on sale when I purchased it. I spent a couple of hours on the phone with them again today. I was hung up on several times on Wednesday night. We were told we should have verified it was the right machine while still at the store (tried to but was told in was in an off site warehouse). The response was that I should have checked it before we let them into the house. We have been loyal customers for over 25 years and have never seen such poor service. We will not be returning to this store, ever.

Date: 2 months ago

Review №28

Rating: 5

Good service.

Date: 2 months ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 5

Date: 2 months ago

Review №31

Rating: 3

Date: 2 months ago

Review №32

Rating: 5

Date: 2 months ago

Review №33

Rating: 1

No employees to help. Found one who didn t want to help but said the water pumps were at the back of the store. Nope. Just left and went to Home Depot.

Date: 2 months ago

Review №34

Rating: 5

I went for fans for an outdoor event. Everyone was helpful and friendly. Everything I needed was right up front.

Date: 2 months ago

Review №35

Rating: 5

Date: 2 months ago

Review №36

Rating: 5

Curbside and garden center team are amazing at this location! Had to pick up a whole bunch of landscaping materials and those teams were very helpful and patient with my complicated order.

Date: 3 months ago

Review №37

Rating: 5

Date: 3 months ago

Review №38

Rating: 2

Date: 3 months ago

Review №39

Rating: 1

People working here have NO CLUE what they re doing. Tried to do a simple return and the cashier and manager were both insisting I have to pay a ridiculous restocking fee which the website never mentioned. I had a feeling they were just incompetent because whole process up to that point was already taking way too long. I took the item to a different Lowe s ten minutes away and my return was handled quickly and CORRECTLY with no mention of any restocking fees. Please train your employees how to do their jobs properly and stop wasting customer s valuable time and trying to steal their money.

Date: 3 months ago

Review №40

Rating: 4

Nice store and products are good but bathrooms highly unclean

Date: 3 months ago

Review №41

Rating: 1

I remember when yall made fun of me when I used to deliver there for jb hunt its all good tho

Date: 3 months ago

Review №42

Rating: 1

Went to return a couple items, return desk on left right as you walk in, two returns counters, both had a customer, no one else waiting. I realized if I remained in line at the 1st return counter to the left, and anyone came in behind me we would start a traffic jam for customers entering the store. The clerk saw me move around to get out of the entrance, another customer came in stood where I was originally. She started helping him knowing full well I had been waiting. I stated the line was behind me, she immediately corrected me and said he was in the correct line. I promptly stated I didnt want it to be a problem and would be happy to let her help him first. She helped me anyways. Funny, when I was walking out the customers were 4 deep, a couple with carts, blocking the pathway for customers entering the building! This marks the last time I will ever shop at a Lowes as I refuse to lower my customer service expectations. No wonder Amazon is thriving!

Date: 3 months ago

Review №43

Rating: 5

Lowes survey had expired but needed to share experience. We ordered a washer and dryer online to be delivered when son moved to Frisco. That morning, only the washer was delivered, but the order online showed the delivery was complete. (Dryer was no longer available). We were certain that a fraud had been done to us. We immediately went to Lowes, Frisco, TX to sort out. The Manager (John Teel) was Amazing! He was calm and spent lots of time going through the online delivery notes. He was able to get a new comparable set delivered the next day and have the washer picked up. It was delivered minutes before we had to leave for the airport. Then after we got home, we noticed that the original order was not fully refunded. Called John again and he had the error corrected immediately. We don t know what we would have done if he was not involved. We appreciate his hard work and patience helping us with a problem his store was not the cause of. We thought, we had ordered the set through his store. Again, Lowes is very fortunate to have him working for them. Great person. Excellent customer service! Thank you John Teel!

Date: 3 months ago

Review №44

Rating: 5

** 6/19 I have had another excellent experience at this Lowes location and want to let Suzi know how much I appreciate her knowledge, time and customer-focused attitude. She was very helpful in selecting a window shade that we are very pleased with. She was responsive to all questions and called when she said she would. Also want to note that Clint, in customer service, was also very helpful in getting a timely resolution to the only minor issue we had. Both staff members exemplify the great customer service I have experienced at this Lowes location. I will be back. We were checking out at the Customer Service Desk on 3/13 and needed to schedule an installation of the item we were buying. Your associate, Demond, was extremely helpful in getting this set up. He had already clocked out but noticed that the associate working with us was having some difficulty with the software to do this, so Demond came over and worked with us until everything was set up and also explained all of the paper work and what would happen next. He truly went above and beyond!

Date: 3 months ago

Review №45

Rating: 5

Very friendly and helpful folks. Easy to grab the parts I need for my weekend honey do projects.

Date: 3 months ago

Review №46

Rating: 5

I went to buy some watermelon plants, they are growing very well, I hope to have a good harvest later

Date: 3 months ago

Review №47

Rating: 5

Date: 3 months ago

Review №48

Rating: 5

Date: 3 months ago

Review №49

Rating: 5

Awesome store

Date: 3 months ago

Review №50

Rating: 5

Gina in paints is absolutely amazing! She gave me 5 star service when helping me find my fence paint stain. She took her time and made sure I got the perfect product. This was a huge help as I hate making multiple trips and having to return things that dont work. Someone get this woman a promotion.

Date: 3 months ago

Review №51

Rating: 3

Date: 3 months ago

Review №52

Rating: 5

Date: 4 months ago

Review №53

Rating: 5

Excellent hardware store. I like it.

Date: 4 months ago

Review №54

Rating: 5

Like better than Home Depot, help is always available, better tool section.

Date: 4 months ago

Review №55

Rating: 5

Placed a delivery order and had an issue with it receiving it, however John was fantastic at resolving the issue and was so appreciative of how fast he found a resolution for me! Thank you John!

Date: 4 months ago

Review №56

Rating: 1

Date: 4 months ago

Review №57

Rating: 4

Date: 4 months ago

Review №58

Rating: 5

excellent hardware store

Date: 4 months ago

Review №59

Rating: 5

Date: 4 months ago

Review №60

Rating: 5

Date: 4 months ago

Review №61

Rating: 5

These people are amazing in customer .I dropped my wallet a week ago . The wallet has $1,000 cash and a lot of important items, They went out of their way to find my office number and hundred to me everything intact. I have shopped here almost 20 years always happy.

Date: 4 months ago

Review №62

Rating: 1

I was there this morning around 9.30 looking to purchase and leaf blower and leaf vacuum along with a Wheelbarrow. I asked a few people where to find the brand I wanted and no one tried to even help me. Waited for 15 min walking around asking for help, but people were like not my aisle. Purchased a wheelbarrow and waited for the lady to open the key for 10 min. Guess they don t have a clue where the key is. So had to return it before I even took possession of it. Didn t know that they didn t want work or help customers. Poor service.

Date: 4 months ago

Review №63

Rating: 3

Date: 4 months ago

Review №64

Rating: 5

Date: 4 months ago

Review №65

Rating: 4

Date: 4 months ago

Review №66

Rating: 3

Date: 4 months ago

Review №67

Rating: 5

Prices are generally higher here compare to other stores.

Date: 5 months ago

Review №68

Rating: 5

Excellent service!!!!

Date: 5 months ago

Review №69

Rating: 1

Incompetent employees. None of them finished high school I guarantee it.

Date: 5 months ago

Review №70

Rating: 5

Date: 5 months ago

Review №71

Rating: 5

Date: 5 months ago

Review №72

Rating: 5

Organized with sale items. Friendly staff

Date: 5 months ago

Review №73

Rating: 2

So disgusted they took out the customer service checkout lanes and made it all self checkout. Heard they lost 4 or 5 employees by doing that

Date: 5 months ago

Review №74

Rating: 5

Lowes always has helpful and knowledgeable staff.

Date: 5 months ago

Review №75

Rating: 5

Date: 5 months ago

Review №76

Rating: 5

Date: 5 months ago

Review №77

Rating: 5

Was looking for Once n Done Armstrong Floor Cleaner and found the small spray bottle but couldnt find the large refill bottle. One of the associates helped me look all over the store to find the bottles which showed up on the computer but no one could find. Finally he looked in an unmarked box where they store inventory above the shelves and found the big bottles! Great effort! Was really happy because it turns out it is a concentrate and makes 64 gallons!! By the way, this stuff really works!

Date: 5 months ago

Review №78

Rating: 1

The appliance manager at this store is unprofessional and unethical. Had damage to dryer door during delivery and he logged it as damage to my garage door and had me reach out to their third party delivery service that they contract with. After being bounced around I find out the contracted company only deals with damages to the home or property. Now after contacting Lowes corporate I was told my claim is denied and I am stuck with a damaged dryer. The appliance manager actually recommended I file this as a warranty claim which is totally shady and unethical. After spending so much at Lowes I will now take my business elsewhere.

Date: 6 months ago

Review №79

Rating: 1

I would give a Zero if possible for its customers service at the location. Bunch of lousy and arrogant employees who dont do anything but say we dont know or cant help. Today was the ultimate when the lady says you should read the rules. Please manages dont put folks who dont know or care to know what even average customer care means.

Date: 6 months ago

Review №80

Rating: 5

Date: 6 months ago

Review №81

Rating: 1

Absolutely HORRID, LAZY, and NONCHALANT Managers and Appliance Department technicians. Bought a $3600 refrigerator and installation. Called on April 29, 2024 at 6:50pm to check on the status of the installation, was forwarded to the Manager s line after 17 minutes of being on hold and cycling back and forth with customer service (due to no one in Appliances answering the phone - even though they were not busy and the technician was there just being lazy). Well, trying to reach the Manager proved to be worse. I was told that the manager paged and agreed to look into my issue. I was forwarded to his/her line and waited for 30 minutes without an answer. The customer service rep was exceptional and did his best to keep forwarding me back to the Manager - whom never answered. I wasted 57 minutes and still did not get my issue addressed. The laziness culture needs to stop. Really disappointed!

Date: 6 months ago

Review №82

Rating: 4

Fui específicamente para buscar focos y nada más a los focos LED, I specifically went to get lights for my house, as in residential, however they only have LED lights,

Date: 6 months ago

Review №83

Rating: 5

Kelvin and Demond were very helpful today. Kelvin was very patient and knowledgeable. Looking forward to working with him again soon.

Date: 6 months ago

Review №84

Rating: 5

Want to give a big Thank you to Zoe working in the Garden Department, she helped us today choosing the correct grass seed and garden soil. She was friendly and knowledgeable about what would be helpful to us! It made our visit to Lowe s so smooth in and easy!! Thank you Zoe!!

Date: 6 months ago

Review №85

Rating: 3

Date: 6 months ago

Review №86

Rating: 5

Date: 6 months ago

Review №87

Rating: 4

Great group of people!

Date: 6 months ago

Review №88

Rating: 5

David in appliance was fantastic! We ordered a few appliances that were delayed in order so we thought we d go in to see if the Local store had them in stock and they did. He helped us tremendously & we received our order next day instead! Love the service & attitude in the overall transaction with him at the Frisco TX Lowes location!

Date: 6 months ago

Review №89

Rating: 5

Needed a lawn mower. On Saturday Jason was extremely helpful. Very nice, kind and funny. If he didn t know the answer he researched and found the answer. Jason helped several of us at the same time. Stuck with us and loaded the mower in the car. It was refreshing working with someone who genuinely wanted to help. Jason went far beyond to help. Thank you.

Date: 6 months ago

Review №90

Rating: 1

Pi$$ Poor experience. Would have given them a 0 if I could. Ordered an outdoor Glider chair online because they different have one in Stock. I ask specifically if they could put it together when it arrived. Their employees said no problem. Chair just arrived, called to see when I could bring it in, and an employee said they dont put together gliders. Asked to speak with a manager and after waiting 10 mins for one to come on the phone, she said the same. Long story short. Stay clear from these clowns. Do yourself a favor and shop elsewhere.

Date: 6 months ago

Review №91

Rating: 5

This is the best place the service was amazing I really loved

Date: 6 months ago

Review №92

Rating: 5

I had a wonderful experience shopping here. I wanted to purchase some 2 by 4s that are top stocked and thought I had to wait more than 50 minutes. But this time I got help immediately. The lumber people and their cashier were very kind and supportive. I look forward to shopping here again and I am very happy with service I got.

Date: 7 months ago

Review №93

Rating: 5

Date: 7 months ago

Review №94

Rating: 5

We went to Lowe s on Friday to price check 2 refrigerators and 2 washer dryer sets. The items were competitively priced, but then @Darlene Williaford told us they d had a Presidents Day sale going on and that we could also get a Pro Account to save money. She then brought over someone from the Pro Desk to help. Between them and another department manager they tried 3 different purchase combinations to save us money. Ultimately we saved about $750 on the overall purchase. The service and efforts to get us the best deal as well as setting us up with a Pro Account was excellent. We will definitely shop this Lowe s again!!

Date: 7 months ago

Review №95

Rating: 5

Wonderful staff that always helps.

Date: 7 months ago

Review №96

Rating: 5

Date: 8 months ago

Review №97

Rating: 4

Date: 8 months ago

Review №98

Rating: 5

Date: 8 months ago

Review №99

Rating: 4

Good store.

Date: 8 months ago

Review №100

Rating: 5

Date: 8 months ago

Review №101

Rating: 5

Date: 8 months ago

Review №102

Rating: 3

Found a great price on a new washer since we were having problems with our old one. The employee was helpful getting it to the car. Tried calling several times from another Lowe s location and we could never get an answer in which that employee mentioned they always have a problem getting an answer at this store. Took a risk driving over and it was in stock. Other than this issue it was a good visit.

Date: 8 months ago

Review №103

Rating: 5

It was freeking Exhilarating!

Date: 8 months ago

Review №104

Rating: 1

Manage by Lowe s Means they stock it and price it Then please do you job right Scan $5 on register

Date: 9 months ago

Review №105

Rating: 5

Great tool deals

Date: 9 months ago

Review №106

Rating: 5

Date: 9 months ago

Review №107

Rating: 1

Was supposed to get a refrigerator delivery through them to the area. Got delayed two weeks at first. (EMAILED me the AFTERNOON before it was supposed to be delivered). Then the next time it was supposed to be delivered I was initially told it was okay for no one to be there, apparently that s not the case. So the delivery got delayed again. It was not only impossible to get a hold of Sam the delivery driver, but it was also impossible to get a hold of Jason the delivery manager who was supposed to call me back twice and did not do so. Jason was unable to get a hold of anyone with riverstone the logistics company who was supposed to deliver the refrigerator. So no one knows where the refrigerator is, Lowe s cannot get a hold of their own vendor, and the refrigerator is delayed yet again for another two weeks. DO NOT GET DELIVERY FROM LOWES

Date: 9 months ago

Review №108

Rating: 5

Excellent customer service with Zoe.very helpful and answered all my questions.

Date: 9 months ago

Review №109

Rating: 5

Very clean and easy to find things.

Date: 9 months ago

Review №110

Rating: 5

This shop is typical of most Lowes. The shelves are well organized and the staff are very helpful. The items seem to be well marked with their prices so theres no surprises at the cash register. They dont have a lot of checkouts so youre stuck with self checkouts. You do have plenty of parking.

Date: 9 months ago

Review №111

Rating: 5

I was impressed with the high level of service.Manuel who worked in electrical and lighting was able help get another lamp and was very very helpful.

Date: 9 months ago

Review №112

Rating: 4

Always able to find what Im looking for. Good selection of outdoor plants

Date: 9 months ago

Review №113

Rating: 5

Love service

Date: 9 months ago

Review №114

Rating: 5

Good store. Had what I needed.

Date: 9 months ago

Review №115

Rating: 5

Date: 9 months ago

Review №116

Rating: 5

Date: 9 months ago

Review №117

Rating: 5

Date: 9 months ago

Review №118

Rating: 5

Diane and customer service was excellent to work with. Thank you so much.

Date: 9 months ago

Review №119

Rating: 1

Worst flooring service ever! Once they had the contract signed and took my money, I couldn t get a response from the store and had to get corporate involved. Will never spend another dime at Lowe s!

Date: 10 months ago

Review №120

Rating: 1

I enjoy shopping at Lowes but their appliance delivery and installation service is nothing like the service I receive at the retail location. I had to return two seperate aplliance order since they refused to do the installation. First time it was a dishwasher, when they took the old one out there was mold on the back wall. Delivery guy refused the installation, said I have to get the mold removed. I bought mold remover at loves, sprayed it over the back wall for couple of days, then painted the wall with a primer and indoor paint. Called back a week later to get the dishwasher installed but they refused since I did the repairs myself and not hired a professional to do the it. So I bough the same model at Home depot and they installed it with no problem. Secon time I ordered a fridge to replace the one in my laundery room. Delivery guys had to take the doors off the fridge to get it through the garage door.They were in a hurry and they kept saying this is not going to go through the door. This fridge is the same size as the existing one in my laundry room and when it was delivered years ago they took the doors off and got it in the room. Delivery guys were so frustrated and kept asking me if I wated to return the fridge, I finaly gave up, said take it back. I am now ordering the same fridge from their compatitor. I will be without a spare fridge for another 3/4 days.

Date: 10 months ago

Review №121

Rating: 5

Date: 10 months ago

Review №122

Rating: 5

Date: 10 months ago

Review №123

Rating: 1

Waited for 30 minutes for someone to assist in getting a piece of plywood. The customer service rep called for a manager 4 times. No one. Finally walked to customer service to see 4 men standing around. I asked who the manager was. They had no clue as it was a new manager. After going to customer service and waiting there, I walked back to lumber while a guy from customer service walked by with lumber!!!! I asked why he couldn t help and he said he didn t know I needed help????? Really unacceptable. No one was interested in working or helping. Finally a young man took over the situation and helped me. Noah was great. The rest of the multiple employees were not.

Date: 10 months ago

Review №124

Rating: 5

Date: 10 months ago

Review №125

Rating: 5

It Was Good Store

Date: 10 months ago

Review №126

Rating: 5

Convenient

Date: 10 months ago

Review №127

Rating: 3

Date: 10 months ago

Review №128

Rating: 5

Every large selection & knowledgeable about their section

Date: 11 months ago

Review №129

Rating: 5

I had a pleasant experience in the tile section of Lowe s, Frisco TX-Preston Rd location this afternoon. Mason and Noah, associates at the store bent over backwards to help me find tile for my kitchen. These young men were pleasant and not afraid of work. Lowe s has not been my favorite place over the past few years due the lack of help. These young men should be commended for doing whatever they could to help a customer!

Date: 11 months ago

Review №130

Rating: 4

Date: 11 months ago

Review №131

Rating: 5

Date: 11 months ago

Review №132

Rating: 1

In the past (15 years) I have loved this particular store but, recent events of the last 4 months with a home project has turned me off of Lowe s. Multiples of screw-ups and bad to no communication on Lowe s end has been beyond what a customer should be put through. I reached out to corporate customer service with my detailed 4-months-too-long bad experience with the request that the new store manager contact me - 6 days later and not a peep. I used to see the previous store managers in the store, have had pleasant conversation/personal assistance from them but, whoever this new store manager is he is representative of the recent bad customer service experience I have had. Customer service at this store is no longer what it was once was at this location - but makes sense when you can t even get a return call from the store manager.

Date: 11 months ago

Review №133

Rating: 4

Date: 11 months ago

Review №134

Rating: 5

Date: 11 months ago

Review №135

Rating: 5

Date: 11 months ago

Review №136

Rating: 5

Date: 11 months ago

Review №137

Rating: 2

No flowers for sale. Ought to be loaded with cold hardy plants.

Date: 11 months ago

Review №138

Rating: 3

Didnt have, but one item on their shelves that went to Lowes purposely to buy.

Date: 11 months ago

Review №139

Rating: 4

Date: 11 months ago

Review №140

Rating: 5

Date: 11 months ago

Review №141

Rating: 5

Always have what I need at a fair price.

Date: 11 months ago

Review №142

Rating: 2

It took about 20 minutes for anyone to bother coming to help us in the paint department after pressing the call button for assistance. Tons of employees walked passed us but no one helped until I physically spoke with someone at customer service. Customer service is not their strong suit.

Date: 11 months ago

Review №143

Rating: 4

The staff really cares about offering solutions to your needs. All their products are always in stock.

Date: 11 months ago

Review №144

Rating: 5

Date: 11 months ago

Review №145

Rating: 5

Date: 11 months ago

Review №146

Rating: 4

Went there looking for specific window replacements and realized we must have special sizes. There is a good selection of normal windows.

Date: 11 months ago

Review №147

Rating: 5

Needed immense help to select wood and cut it precisely for a baby gate and baby fence. Eddie Norwood provided amazing customer service. He knows his trade well and his skillset helped solution my issue. I couldn t take a chance with 10 month and 1 month babies and he did not take my concern lightly. Walked me through the process and helped with next steps. I trust Lowe s leadership recognizes him for his amazing customer service because it s rare these days. Lowe s should be honored to have his service.

Date: 11 months ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 4

Really enjoy going to this lowes. Its just very unfortunate that theres no checkout helpers anymore. We should really get a discount to check our selves out

Date: a year ago

Review №150

Rating: 5

I find what I was looking

Date: a year ago

Review №151

Rating: 5

Lowes, my go to store for fair prices and honest service.

Date: a year ago

Review №152

Rating: 1

If you decide to purchase a storm door from this Lowe s Frisco store, make sure your salesperson is NOT Dave Likins I ordered a storm door for my back door and front door July 2023. Mind you I paid in full July 13th and as of Sep 30th my order is incomplete When installers came 1 month after delivery, I learned Dave ordered the wrong doors! I let Dave know and he proceeds to only order the back door even though I told him the front door was wrong as well. My instinct told me that he didn t order the front door and I was right. I literally had to reach out to confirm if he ordered the right front door and that s when he told me oh since the front door didn t open fully I didn t think you wanted it replaced ? Huh?? Why would I have paid for a door I didn t even order??? I proceeded to tell him to order the correct storm door for front. Oh and be sure to note that if you do work with Dave his off days are Wed and Thurs. He will tell you he can t help you until he is back. I guess this store doesn t staff other sales reps in the door department. After waiting several weeks, the correct storm door for the back door finally gets installed and 2 weeks later (Sep 27) Lowe s calls and said my front door is in but Dave s response to me is to call the installation hotline myself. If you have the time and energy to manage your own storm door installs, Dave is your guy. I made sure to go in store today to speak to Dave s manager . Let s hope my front storm door installation gets scheduled Oct 2nd as Dave s manager said.

Date: a year ago

Review №153

Rating: 5

Nice store. Organized. Helpful staff. Clean and decent selection of stuff. Also can find craftsman stuff here now which is nice.

Date: a year ago

Review №154

Rating: 4

Date: a year ago

Review №155

Rating: 5

Almost always find what Im looking for here when repairing or remodeling.

Date: a year ago

Review №156

Rating: 5

Just big enough to find anything you need

Date: a year ago

Review №157

Rating: 5

Super friendly staff at this Lowes. They will bend over backwards to help you. Sometimes we bring our dog here just to walk around and look at the merchandise. Everybody is so helpful. Last night we bought 3 toilets and J.R. and company helped us load the items into our truck. You won t find that type of VIP, white glove, concierge service anywhere else! Thank you!!!

Date: a year ago

Review №158

Rating: 5

Service most wonderful

Date: a year ago

Review №159

Rating: 5

It was my first time to go this location. Amazing staff. Jason helped me to find outdoor umbrella. Customer service 5+ Definitely better than Home Depot. Clean, organized,and polite employees. I recommend this place.

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 4

Date: a year ago

Review №165

Rating: 5

Helpful employees and usually good selection

Date: a year ago

Review №166

Rating: 4

Date: a year ago

Review №167

Rating: 1

Robin at the service desk was completely rude and raised her voice at me as well as other customers and refused to help. John the manager on duty did not apologize on her behalf. AVOID Lowe s Frisco and ROBIN . She is very RUDE and horribly treats all customers and Lowe s needs to investigate this. I asked John how to contact the store manager and he refused to discuss how to reach this person. It is so sad we have people like this working the customer service desk when they are unable and unwilling to service the customers

Date: a year ago

Review №168

Rating: 5

Staff and a nice person helped us get what we need to fix one of our sprinklers would recommend coming back

Date: a year ago

Review №169

Rating: 2

If you are a plant lover, be mindful that Lowes had a tall rack of sweet potato plants that had been neglected and, true to my my plant-loving instincts, I wanted to buy some at clearance price where they should have been in the first place with the other dried out plants in the back. I can nurse them back to health as I have done many times. The manager said they were on sale at full price along with the other new ones that had just been delivered.

Date: a year ago

Review №170

Rating: 5

AlwYs have what I need and at a great price!

Date: a year ago

Review №171

Rating: 4

Date: a year ago

Review №172

Rating: 5

Good attention!

Date: a year ago

Review №173

Rating: 5

Always have what I need. Website has always been correct on stock.

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 4

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 5

My favorite hardware store

Date: a year ago

Review №181

Rating: 4

Date: a year ago

Review №182

Rating: 2

Date: a year ago

Review №183

Rating: 1

If you need your kitchen appliances or washer and dryer installed on a schedule Lowes seems to have a big problem meeting any timeline. They forgot to schedule the installations, then they didnt provide the correct parts, and in one case the installer just didnt know how to do the service. We went somewhere else for the hot water heater.

Date: a year ago

Review №184

Rating: 5

Overall the store is typically clean and organized well. Often I feel most of the employees arent very knowledgeable on home improvement in general, however, this review is about customer service. Or more specifically, Wanda. I recently ordered new kitchen appliances online. For some reason, the oven wasnt being shipped to my home and I got a notification saying it was ready for pick up at the Frisco location. I dont have a vehicle large enough to haul the oven so I explained this to Wanda to see if there was any way to get this thing delivered so I didnt need to go rent a truck. Wanda was super helpful and went way above and beyond to figure out a way to get the appliance delivered to me. Most people would have just given up after finding out it wasnt as easy as getting the oven on the same delivery trucks as the other appliances. Wanda was tried a couple of ideas, thought outside the box for a solution, and remained patient and cheerful throughout the entire process. This was a very positive experience and Wanda represents Lowes extremely well.

Date: a year ago

Review №185

Rating: 5

Excellent service

Date: a year ago

Review №186

Rating: 5

Self checking cashier really friendly change my ripped dollar to finished checking out thank you

Date: a year ago

Review №187

Rating: 1

Had a scheduled delivery and it was never delivered. I was first given a date of delivery of Friday, July 14th. Then got an email saying it was pushed back to July 21st. They were able to fix this issue and set up delivery back up for the 14th. I was told I would get a call about delivery time the evening before. I never got the phone call. I called Friday morning and was told it was scheduled for delivery on Saturday. I had already taken time off from work for Friday and wouldnt be home on Saturday for delivery so rescheduled for Tuesday when my husband could take time off from work. I was given a window of 1:30pm to 5:30 pm. Needless to say it was never delivered. We called the store and were told that delivery was attempted at 11:16 am and no one was home. First of all I never received a phone call stating that window had changed. Secondly, my husband was home all day long. No phone call was made if indeed they even attempted delivery. I cancelled the order and had to buy at another store. And that process took over 30 minutes. Poor customer service. All store could say is I am sorry. Two days lost of work for delivery that was never made!!!!! Beware if you have scheduled delivery. They will switch window times on you and not notify you!!!!! Only giving a one star because I cannot post my review without at least one star. Definitely a 0

Date: a year ago

Review №188

Rating: 5

Jeremy did outstanding helping me out today 2 times

Date: a year ago

Review №189

Rating: 5

Always has stock of plumbing, lumber, thinset, cement. Everything we need to finish the job. Mvp rewards are fantastic

Date: a year ago

Review №190

Rating: 5

I ordered the wrong item but when I went to pick it up, I realized it. The guy at the counter went out of his way to help me with the right item to purchase and helped me with few other things as well

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 5

It was completely worth the extra distance to get there. There was more available stock in plumbing than THD in The Colony.

Date: a year ago

Review №193

Rating: 5

The friendliest Lowes Ive ever been in!

Date: a year ago

Review №194

Rating: 5

Good

Date: a year ago

Review №195

Rating: 4

Date: a year ago

Review №196

Rating: 5

Always stock

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 5

Date: a year ago