Chicken Express

Review №1

Rating: 2

Food not served fresh. Chicken and fried okra was served at room temp. I requested hot food and still got luke warm, sitting chicken and okra uncrisp okra

Date: a week ago

Review №2

Rating: 1

How much rude attitude can someone have taking a complaint about the bad Catfish dinner order? Whatever you do, do NOT PATRONIZE Chicken Express 2720 Main St Frisco, TX 75033 and if you do DO NOT order the CATFISH DINNER. It had no flavor, cooked really hard, and dry. Horrible customer service., the GM was awful and rude upon me calling to request a refund, or an order replacement upon my next visit. She refused to give me the district managers name or number, and when I told her I would be calling corporate, she stated, and you will be talking right back to me because I am the franchise owner. I was picking up food for my aunt whom had just had hip surgery, and hadn t had Chicken Express, so I assumed it would be a good idea to treat her to dinner. Upon arrival to my aunts home we proceeded to open our dinner box. Attempted to eat the Catfish, but it was so horrible I decided to make a call to the restaurant and speak to managment. When I called Chicken Express, I actually had the call on speaker, and to my aunts amazement, she was very much surprised at the rude tone, and snappy attitude of the GM. It was a simple request Which was to replace the Catfish on another day, not the other items included with the meal. The GM Requested I bring the Catfish back to the restaurant later in the evening in which I explained I was in another city tending to my aunt. The GM failed to have any empathy regarding the matter which I find hard to comprehend, being at the end of our call she kept saying to me You have a blessed day I looked up my previous orders via my credit card with this location, and have spent hundreds of dollars, but I will Never go back to this location again. #you #lost #a #customer BTW I leave will also leave positive reviews when applicable.

Date: a month ago

Review №3

Rating: 1

Horrible experience, they are so inconsistent. Some days theyre great other days they are worse than Horrible! Went tonight around 8:45 to order a family meal and ALL of the food was stale, from the chicken, the okra, the rolls and even the macaroni!

Date: a month ago

Review №4

Rating: 1

Cold. Cold chicken. Cold rolls.

Date: 2 months ago

Review №5

Rating: 1

Good place to go to get your money stolen on multiple occasions when purchasing a number 2 7 piece tender I have only gotten 4 pieces. You pay 5 more dollars for 3 more tenders then not get it. Went a another time and got two numbers 2s and when I got home one of them was a box of rolls. I have given them one to many chances hoping it gets better. I DO NOT have these issues at any other chicken express I go too.

Date: 2 months ago

Review №6

Rating: 5

My favorite chicken restaurant...

Date: 2 months ago

Review №7

Rating: 5

Date: 2 months ago

Review №8

Rating: 5

Date: 3 months ago

Review №9

Rating: 4

Date: 3 months ago

Review №10

Rating: 1

Im not happy.Im being charged a fee to use my credit card at this location.Youll pay enough for the food already.

Date: 3 months ago

Review №11

Rating: 4

Date: 3 months ago

Review №12

Rating: 5

Date: 4 months ago

Review №13

Rating: 1

Ordered a 2 piece fillets along with a drink and the hush puppies and fish was dried out to the point of the edges of the fish was like jerky because I can assume sitting under a heat lamp, so it is not made to order anymore.Called to let them know that it was not satisfactory and the phone kept hanging up. This location use to be the best. Totally disappointed!!!

Date: 4 months ago

Review №14

Rating: 4

Sometimes you just gotta have fried chicken! That was until I saw the livers they were good, but it didn t curb my craving!

Date: 4 months ago

Review №15

Rating: 1

ATTENTION FRISCO PARENTS: DO NOT ALLOW YOUR TEENAGERS TO WORK AT THIS LOCATION! THE MANAGEMENT WILL NOT PROVIDE A SAFE AND PROFESSIONAL ENVIRONMENT. THEY ALLOW STAFF TO DRINK ALCOHOL AND BE INAPPROPRIATE WHILE ON THE CLOCK AND EVEN IF YOU ARE NOT WORKING ITS OK TO COME TO THE ESTABLISHMENT DRUNK AND HARASS ALL THE STAFF FEMALE AND MALE!! I KNOW THAT MULTIPLE ATTEMPTS TO REPORT THIS BEHAVIOR TO MANAGEMENT HAVE BEEN MADE WITH ZERO ACTION. I AM CONTACTING THE FRANCHISE OWNER AS WELL AND/OR I WILL CONTACT THE FRISCO POLICE DEPARTMENT.

Date: 4 months ago

Review №16

Rating: 1

Date: 4 months ago

Review №17

Rating: 2

I stopped by on my way home from work and got a four piece tender, green beans and mash potatoes. I live 20 mins away, I got all the way home and my mash potatoes were missing. I called and the person was very nice. I returned the next day when I got off work only to be given the mash potatoes they left off my order. I was confused, so I tell the young person that I understood that whole meal would be replaced for the inconvenience. His response was oh that s all was written down. I will not go back to this location. Customer service and courtesy needs I m improvement.

Date: 5 months ago

Review №18

Rating: 5

Just wanted to give a shout to the employees this morning. The crew yesterday was nice and accommodating to my dad. They food came quickly fresh and it was Good of course I had no doubt it would be. Drive thru did a great job . Well Thanks again have a super awesome day

Date: 5 months ago

Review №19

Rating: 1

Lazy and unprofessional. How do you decide to shut down the diner area two hours before you close because you already decided to clean and mop it. On top of that, you make it look like the location is closed so the only cars in the parking lot are employee cars. Not surprising that Braums next door was packed. That location was well lit, professionally staffed, accommodating and friendly. This chicken express location is trash due to the staff.

Date: 6 months ago

Review №20

Rating: 5

Date: 6 months ago

Review №21

Rating: 5

Amanda and her crew was absolutely on point Food was fresh hot.Great service and customer service was the best

Date: 6 months ago

Review №22

Rating: 4

Date: 6 months ago

Review №23

Rating: 1

This location needs to shut down and the staff needs to find new jobs!!!!! This is the worse place ever!!! They are not worth the money. The quality of the food sucks!!!! They mess up your order, food isnt fresh AND they want you to bring back day old food which is a HUGE INCONVIENCE!!! When you take it back they count it and make sure its all there as if your lying and will only replace what you brought back. What happen to customer service? This place has ZERO!!!! All of the reviews on here are true! STAY FARRRR AWAY!!!

Date: 7 months ago

Review №24

Rating: 5

Got some livers and it taste godly

Date: 7 months ago

Review №25

Rating: 1

Why are their doors closed at 8? I feel like every time I come here, their dining room is closed. And all the lights are out in their parking lot. Do they want people to eat here or not?

Date: 8 months ago

Review №26

Rating: 1

Stopped by for lunch today and the food was terrible chicken was very dry and old, I ordered an additional side and did not receive that side and to top off my awful meal I found a hair in my food. Needless to say didn t eat my meal and I feel cheated out of my money for not receiving what I ordered and paid for. I would have gone back but by the time I brought my meal back to work there wasn t anytime for me to return the food. Spicy frier has also been down for as long as I ve been trying this chicken express as well. Terrible experience today with this franchise and not a food safe eating experience will not be returning.

Date: 8 months ago

Review №27

Rating: 1

Just stood in the lobby for 5 minutes waiting for someone to take our order. The cook saw us standing there and didnt say anything. We looked around the corner and watched the girl on her phone scrolling Facebook. My husband said hello a few times and waved. Tried to get the girls attention, just to have her ignore us on her phone. Needless to say, we went next door to Braums where they served us right away.

Date: 9 months ago

Review №28

Rating: 1

Wow, how special this place is. I pull up, Yes, Id like a number 2 her response..okay, what kind of chicken would you like? After the 2nd time, I had to tell her a #2 was the 7 chicken tenders. She said l, oh okay. Then I pull up ask for seasoning salt. She asks regular or spicy. I say regular. I stop to eat. Open the box, to like 12 tenders, no seasoning salt, and a roll that looked and felt like it was used in the last Dallas Stars game. Absolutely horrible service...

Date: 10 months ago

Review №29

Rating: 1

This place is horrible. I ordered a family order of chicken tenders. My tenders were cold, taste stale, and some undercooked. This is constant with this location. The amount of money I spent at this place is not even worth it.

Date: 10 months ago

Review №30

Rating: 5

Date: 10 months ago

Review №31

Rating: 4

A bit misleading to have cash prices on the menu when most people pay with debit or credit card.

Date: 11 months ago

Review №32

Rating: 5

Date: 11 months ago

Review №33

Rating: 5

Date: 11 months ago

Review №34

Rating: 3

Date: 11 months ago

Review №35

Rating: 3

Its just another chicken place in a DFW Metroplex that has thousands. I only get their potatoes and gravy now, which both have way too much pepper in them. But they are better than other chicken places out there. Nothing spectacular. The service, similar to others, is subpar and should be addressed. Half the time, I have to ask for both napkins and a spoon... as if I could eat mashed potatoes without Utensils if some kind. The atmosphere is empty. And not clean.

Date: 11 months ago

Review №36

Rating: 4

Date: 11 months ago

Review №37

Rating: 4

Date: a year ago

Review №38

Rating: 5

Chicken Dietary restrictions: Good yummy food Food : 5/5 |

Date: a year ago

Review №39

Rating: 4

This was the first time that I had everything in the bag that I asked for. The young man at the windows also gave me enough napkins and ketchup when I asked for them. The food was hot and fresh. The rolls were so soft and warm! Great job today Chicken Express!!!

Date: a year ago

Review №40

Rating: 1

Definitely not the best chicken express to visit. The reviews are correct.

Date: a year ago

Review №41

Rating: 1

Although they were very kind this is by far the worst chicken I ve eaten in my life. First and last time having this place

Date: a year ago

Review №42

Rating: 1

They are so inconsistent which sucks because I live chicken express and it s the only one near Little Elm. They close at literally anytime after 8:30pm no matter what the website, posted hours, or anything says. It really sucks to have to go to another chicken spot because k actually like the company just not this overpriced franchise. Please for Gods sake build another one with different leadership.

Date: a year ago

Review №43

Rating: 5

Date: a year ago

Review №44

Rating: 2

The food use to be so good, now it s terrible especially the fish it s not catfish!

Date: a year ago

Review №45

Rating: 5

Tastes great

Date: a year ago

Review №46

Rating: 1

Every time I order here for some spicy chicken tenders they always put in the regular and this time was literally the 4th time this happens. Sometimes want to give the place a chance but this time not only was it the wrong tenders and gravy was All over the box smh

Date: a year ago

Review №47

Rating: 1

I have never received more horrible in my life! I drove all the way home just to find out my drinks were wrong and that my order was partially wrong as well. I expressed to the very nice young men that were assisting me at the drive through that I was not satisfied what I received. Instead of the manager taking ownership like an outstanding leader would do, she was reluctant to interact with me at first and when she finally did, it was an extremely unpleasant experience. I truly regret giving my money, time, and energy to this establishment. I am very familiar with how management works considering that I have been in management for over 10 years. I am extremely disappointed and embarrassed due to the fact that I spoke so highly of the chicken express brand to someone who accompanied me on this visit. I will never visit this location again if any other at all !

Date: a year ago

Review №48

Rating: 5

Date: a year ago

Review №49

Rating: 1

Place is great. Ive been going to chicken express for 30 plus years. But this one charges for any dipping sauce. All locations give you some with any meal. This one says $$ for extra. Well I did not get any and they want me to pay extra for something thats included..

Date: a year ago

Review №50

Rating: 5

Thank you for such the sweet note, and satisfied this pregnant ladies hot sauce craving Super sweet.

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 5

It is a little pricey for a fast food place. Food is good.

Date: a year ago

Review №53

Rating: 4

So I havent been at this location for 8 mths because of my last experience. Gave them another chance! OMG! They are already high, but then you had the nerve to put over baked and almost burnt rolls! To be honest, I dont think the owner cares about the reviews because the reviews are consistent, but no change! Sad! Wont be back!

Date: a year ago

Review №54

Rating: 1

My chicken was stall they refused to give me a refund or remake my order! They re rude, when I asked to speak to a manager they kept just passing the phone around. Nasty food and nasty service. DO NOT RECOMMEND!!

Date: a year ago

Review №55

Rating: 1

Today was the first time I visited this place and for sure the last one, the woman who is taking the orders (with long yellow hair) is extremely rude, she makes fun of the customers, I dont understand how they can have such unfriendly people taking the orders of customers, I do not recommend this place, if you can stay away from it it is the best thing to do

Date: a year ago

Review №56

Rating: 1

Gave me old fish & fries. They also charge a fee to use debit card.

Date: a year ago

Review №57

Rating: 5

Gotta love it!

Date: a year ago

Review №58

Rating: 1

This is the worst Chicken Express you can go to. Terrible employees. They charge extra 3.5% for credit card transactions. Tacky paper sign on drive through window talking about they charge extra for sauces. Yes, they can t give you more than a couple of hot sauce or honey packs with your $16 meal and on top of that, food is often cold. Simply horrible.

Date: a year ago

Review №59

Rating: 5

Date: a year ago

Review №60

Rating: 1

Bad people and bad food Manager is totally unprofessional

Date: a year ago

Review №61

Rating: 5

Date: a year ago

Review №62

Rating: 3

Have to say I had the manager special - 2 chicken breasts, fries and drink... it was gross... didnt even feed to the dogs. I had them before and it was good... thats why they get 3 stars... but never get the special

Date: a year ago

Review №63

Rating: 1

*DECEPTIVE BUSINESS PRACTICE* This location charges a fee to pay with a credit or debit card. The fee is not posted on the menu board and is not included in their posted prices. Instead they have a tiny little sticker on the payment window that mentions it. The worker doesnt tell you either. Ive apparently been unknowingly paying this fee for months. To the owner: Do you really want your employees handling cash and counting out change constantly? Thats what happens if people stop paying with cards. There are probably 5 chicken restaurants within a mile of this one, so theyll be getting a bit more business now. Just include it in your prices. Dont be deceptive.

Date: a year ago

Review №64

Rating: 5

Date: a year ago

Review №65

Rating: 1

Worst customer service they were talking on the phone by Bluetooth all the time even when I was taking my order she still told me wait a second so she can still talk on the phone , really why they having personal call pls manager do something about it

Date: a year ago

Review №66

Rating: 1

Ordered family meal. Oil used to cook chicken was obviously old. Chicken lacked flavor and was greasy. The worst I have ever had.

Date: a year ago

Review №67

Rating: 4

Date: a year ago

Review №68

Rating: 4

My favorite for chicken strips

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 3

It is what it is..... Fast fried chicken... But my favorite but its ok. Had however gotten too expensive for what it is......

Date: a year ago

Review №71

Rating: 1

Went to pick up an order for dinner and the young lady preparing my order was eating chicken meanwhile her coworker walking around eating mash potatoes!! Just GHETTO . And had the nerve to look at me as if I was in the wrong! Like how dare I question them eating chicken and mashed potatoes while fixing customers food behind the counter told them don t worry about I m good sis ..

Date: a year ago

Review №72

Rating: 1

Took them almost an hour for my food. The manger didnt say anything.

Date: a year ago

Review №73

Rating: 5

Best chain chicken Ive ever tasted.

Date: a year ago

Review №74

Rating: 4

Good hot chicken as usual

Date: a year ago

Review №75

Rating: 1

This place is serving old food and will not give you a refund!! DO NOT EAT HERE

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 2

Cold chicken and the people that work in there act like theyre doing you a favor when youre spending your money

Date: a year ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 1

This is the worst Chicken Express with poor management and over priced fast food. Doesn t honor coupon posted in local mailings sent out to residents.

Date: a year ago

Review №81

Rating: 3

Date: a year ago

Review №82

Rating: 3

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 3

Date: a year ago

Review №85

Rating: 2

!!! BE AWARE, THEY CHARGE 3.5% FOR USING A CREDIT CARD !!! The notice is not displayed on the menu board, they dont ask you cash or card, the cashier had her hand out with receipt before I got to the window so the charge was already there before she knew my payment method, and finally the notice is on a 5x5 card taped to the drive through window. It makes me wonder how many cash customers paid this and didnt know it, this is deceptive practice in my mind Not only have their strips gotten ridiculously expensive, smaller it appears...I can get a nicer sit down meal for the $43 I paid tonight. I completely understand things are more expensive, but Mr Franchise Owner, you lost a customer today because the fee isnt made known before you order. I know my $40 wont bankrupt you, but if enough people read this and take their business elsewhere, it will put a dent in your profits

Date: a year ago

Review №86

Rating: 4

Date: a year ago

Review №87

Rating: 4

Like fried liver. It s a good choice. Not every place have fried chicken.

Date: a year ago

Review №88

Rating: 2

Slow... Over cook chicken

Date: a year ago

Review №89

Rating: 3

Just saying they have a tiny sign that says they have a 3.5% charge for using non-cash

Date: a year ago

Review №90

Rating: 5

The lady that helped us was excellent in attention and demeanor. The gizzards were superb and the service excellent

Date: a year ago

Review №91

Rating: 1

Rancid oil, 15% inedible fish due to thin sides, old frozen soggy -mushy okra. Made me so very sick Im reporting to Corporate. The wait was over 15 minutes for food that gave me horrible tummy ache. Will never ever go to any Chicken Express again. Rather wait 15 min at Chick-FLay in line for fresh oil that has never made me sick like todays experience with fried fish filets and okra at Frisco Chicken Express, Main St.

Date: a year ago

Review №92

Rating: 4

The gizzard had a little too much breading. The strips were very good....not too much breading, fresh and juicy.

Date: 2 years ago

Review №93

Rating: 1

Ordered family tenders and they wouldn t give me sauce unless I paid .40 a piece. Shame on you. I spent $50 and no sauce. I wanted 10 minutes for food and then given t the wrong food.

Date: 2 years ago

Review №94

Rating: 2

The staff they are hiring have made this place go down hill. I asked for regular chicken strips and I got spicy. The rolls are always hard and burnt now. AND they charge a fee to use your debit card which is illegal in Texas! TEXAS AND CREDIT CARD CONVENIENCE FEES OR SURCHARGES In Texas, the Finance Code prohibits sellers from charging such a fee to credit card customers, however, sellers may offer a discount for paying in cash.

Date: 2 years ago

Review №95

Rating: 2

Usually pretty good, this time chicken was cold and old. Very surprised and disappointed at them :-( check your order before you pull off

Date: 2 years ago

Review №96

Rating: 5

Love!

Date: 2 years ago

Review №97

Rating: 1

If youre reading this, please check your bag before you head home. I just spent $61 on food from here for my family only to get home and notice that almost all of our sides were missing. All we got were chicken and biscuits in our boxes. No French fries. No fried pickles. No green beans. The order was so big that I didnt want to spend an extra 2 minutes holding up the line and going through all of the boxes in the car. But I just asked the guy are you sure everything is here? And he said yes. I get home and NOPE! I called the store to let them know and requested a refund for the missing items. They told me I would have to come up to the store with the food to get a refund and then repurchase what they gave me. ??? Huh?? None of that makes any sense at all. Instead of doing the right thing, this location decided to lose a customer for life. I just had to take food off of my kids plates, tell my wife to stop eating and to put everything back in the bags so I could drive back up to the restaurant with half eaten food and return everything. (This was by request of the restaurant by the way.) I guess losing a customer for life is worth it.

Date: 2 years ago

Review №98

Rating: 5

Date: 2 years ago

Review №99

Rating: 5

Great service. Everyone was very nice and friendly. Thank you for good costumer service. Food great too.

Date: 2 years ago

Review №100

Rating: 1

Shut them down please

Date: 2 years ago

Review №101

Rating: 1

I am unsure why this location is even still open. The customer service is horrible and the employees are very unprofessional. The team members at the drive thru, act as if you are getting on their nerves when you order. Every time we attempt to order the fish on the menu, they tell us they only have one left. We have went at all different times of the day/evening to only get the same result.

Date: 2 years ago

Review №102

Rating: 1

Their on-line ordering does not work..

Date: 2 years ago

Review №103

Rating: 1

My wife and I ordered 2 seven peice tender meals and they both only had 5 tenders when we got home. I blame myself for not checking before driving away I didn t realize it was so hard to count to seven for adults anyway. The manager asked if I wanted to return to get two thenders who wants to drive back over two tenders. The young man at the counter was very friendly and polite. Wont be returning

Date: 2 years ago

Review №104

Rating: 5

I love Chicken Express. Spicy tenders, mashed taters, and fried okra is the way to go.

Date: 2 years ago

Review №105

Rating: 1

I ordered 4 pieces combo the manager gave me a burnt roll and said it wasnt the corn nuggets was cold sent it back all she did was put them in the grease for one minute now we all know it take longer than a minute for fresh one to cook... This lady was acting like she gave me my meal for free.... THIS IS A MANAGER...

Date: 2 years ago

Review №106

Rating: 1

35 min wait on 2 3 piece chicken dinners is unacceptable

Date: 2 years ago

Review №107

Rating: 3

Date: 2 years ago

Review №108

Rating: 1

They charge 3 1/2% to use a credit or debit card??? They have a small handwritten sign at the register, which is hard to read and easily missed, so youre tricked until you pay and look at your receipt. What a rip-off!! I feel conned and most certainly will not be back.

Date: 2 years ago

Review №109

Rating: 5

Date: 2 years ago

Review №110

Rating: 4

Ate here once a week and always had wonderful service and food. Even when they raised their prices by 30% we continued our frequent trips. However once they implemented charging extra to pay with credit card that was the day we decided to stop eating here. :( I miss Chicken Express.

Date: 2 years ago

Review №111

Rating: 5

Very good fried chicken strips. The guy at the drive thru window was so friendly. He s the reason I m giving the restaurant five stars. Great job, guy at the window!

Date: 2 years ago

Review №112

Rating: 5

Great crispy chicken, with good size side dishes

Date: 2 years ago

Review №113

Rating: 5

Date: 2 years ago

Review №114

Rating: 2

Extremely oily fried chicken. Tastes ok. They should probably change the frying oil a little more often. They charge for basic sauces like honey mustard. Weird.

Date: 2 years ago

Review №115

Rating: 4

I like chicken xpress because they have livers and gizzard. Its my go to for this fast food restaurant

Date: 2 years ago

Review №116

Rating: 5

Love this place. Even when they ran out of bisquits and offered rolls. They ask. And they didnt charge me for jalapenos bc of the bisquits. Awesome.

Date: 2 years ago

Review №117

Rating: 1

Date: 2 years ago

Review №118

Rating: 5

Date: 2 years ago

Review №119

Rating: 5

Date: 2 years ago

Review №120

Rating: 1

There s not a chicken express within miles from where I live But this one on Main in Frisco I ve been coming to for a minute I was bragging on this store because when I say fresh I mean fresh food But a few days ago I went maybe 20-30 minutes before closing I spent over 40 something dollars to get home and food taste like it has been sitting under the light longer than a hour I called back after I made it home to realize how horrible my food was The manager I spoke with said to come back and they would redo the order I called before I went back and of course my order was not replaced I ll never go back

Date: 2 years ago

Review №121

Rating: 5

Date: 2 years ago

Review №122

Rating: 5

Fresh cooked food with pleasant service staff. Restaurant was clean on our visit.

Date: 2 years ago

Review №123

Rating: 5

Date: 2 years ago

Review №124

Rating: 2

Drive thru only. No dine in. Slow

Date: 2 years ago

Review №125

Rating: 1

The worst chicken express I ever tried the mac and cheese was soup and my rolls were burned and not buttered guess I should just drive an hour plus and go to the one in cedar hill. I spent 33 bucks and im very upset and disappointed

Date: 2 years ago

Review №126

Rating: 4

We have visited this location twice. The second time they got our order correct.

Date: 2 years ago

Review №127

Rating: 5

Love this place! Yummy food! Great customer service.

Date: 2 years ago

Review №128

Rating: 5

Love yeast rolls

Date: 2 years ago

Review №129

Rating: 5

Date: 2 years ago

Review №130

Rating: 1

I will not be buying from this location anymore. Food was horrible and the bread was discolored and full of grease. Okra was horrible as well. Took one bite and immediately spit it out.

Date: 2 years ago

Review №131

Rating: 1

This location is the WORST location ever and the owner needs to re-evaluate the type of employees that is there representing the business front. First they messed up my order, then when I called the lady who answered proceeds to tell me that the people taking the order don t know what is placed in the bags. So there is no communication to ensure the correct order goes out. She then got upset and have a VERY stank attitude when I suggested they check orders before giving them out. The mashed potatoes tasted like boxed potatoe flakes-NOT done at all. On top of all that the rude lady wouldn t tell me her name and hung up in my face. I ll never spend another dime at this location and if you expect good clean customer service you shouldn t either! Research for yourself, they have numerous of horrible reviews!

Date: 2 years ago

Review №132

Rating: 1

This review is for the Chicken Express located on Main in Frisco but Im sure what I have to say probably applies to most locations. I dont even know where to begin but Im sure if a customer experienced what my wife and I did they would be writing a review as well. After picking-up our Dinner through their drive through and upon arrival back home we quickly learned they failed to put the chicken tenders in the box. It only included our sides. So explain something to me. How do you miss the chicken when this is the first word in your name and its your main dish. As you might guess we were very unhappy and returned everything. My wife asked how does this happen and my reply was, No One Cares Anymore. There is no such thing as good customer service. Lastly Id like to say to all employees of Chicken Express including the Franchise Owner of this location and the founders, that apparently you have forgotten who keeps you in business and who pays your salaries. Answer - YOUR CUSTOMERS

Date: 2 years ago

Review №133

Rating: 5

Date: 2 years ago

Review №134

Rating: 5

Date: 2 years ago

Review №135

Rating: 5

Date: 2 years ago

Review №136

Rating: 4

Good food, competitive price. Good catfish.

Date: 3 years ago

Review №137

Rating: 4

Date: 3 years ago

Review №138

Rating: 5

I called in an order for family fish and it was hot and ready when I arrived. The young man at the window is pleasant.

Date: 3 years ago

Review №139

Rating: 1

Online and door closing times said 10:00. Arrived at 7:58 and found the doors locked. My husband knocked and a worker came and said that they were told by their GC to close at 8:00. If that is the case, update your online and door hours!!

Date: 3 years ago

Review №140

Rating: 5

Always good food and great service!

Date: 3 years ago

Review №141

Rating: 5

Great location. Food is always fast and delicious. Prices are good too

Date: 3 years ago

Review №142

Rating: 5

Best fried chicken in Frisco!

Date: 3 years ago

Review №143

Rating: 5

Date: 3 years ago

Review №144

Rating: 5

Date: 3 years ago

Review №145

Rating: 5

Date: 3 years ago

Review №146

Rating: 5

Theres rarely business here when I pass by so I was skeptical but the chicken and sides were good!

Date: 3 years ago

Review №147

Rating: 1

Tonight the drive through clerk was rude and yes we were placing a large order at 930...20 pieces of chicken. She told us we could not so we ended up with 10 pieces...their loss. At the window she rudely threw the sack into the car. Once home I called a manager to complain and she was NO help. Olga is her name I think. As we were speaking I opened my box to find all pieces burnt. I will continue to go back to Custer and Eldorado location where food and service is better, but I will be petty and dramatic and share this story with EVERYONE I meet in life. Its a pandemic, I have time on my hands. I have pics to prove it.

Date: 3 years ago

Review №148

Rating: 5

Excellent! Cashier/Drive Thru/Mgr was so sweet and kind. Have my granddaughter a cookie for finishing her fiod

Date: 3 years ago

Review №149

Rating: 5

Date: 3 years ago

Review №150

Rating: 3

Still good food, but interesting the lobby is closed after 430 pm. Need to remember that. I like to walk into the lobby to order larger orders to make sure everything is right. Dont want to get through the long drive thru only to be missing something.

Date: 3 years ago

Review №151

Rating: 1

I made a call in order For a 15 piece tender 2 large mash and one large Mac and cheese. I drove from the colony. I specifically told the lady over the phone that my daughter will not eat the chicken so we need the mashed potatoes and Mac and cheese. I get all the way home Which is a 15 minute drive. I start pulling food out of the bag and the mashed potatoes were missing. I call the store And she refused to make the Mashed potatoes. However there were 3 single mashed potatoes with gravy but my daughter will not eat the mashed potatoes with the gravy. My son took a bite of one of the small mashed potatoes and it tasted rotten, I smelled it and it smelled rotten. This is unacceptable. I would like a full refund back. 35 dollars for a meal that is rotten And food is missing Is flat out ridiculous. This location has poor customer service and I do not recommend this to anybody.

Date: 3 years ago

Review №152

Rating: 4

No one wears masks, staff is rude, waited 30 min for my order in the drive through and it ended up being wrong... but Ill be d*mned if I dont say this place has amazing fried chicken and is the only place I know that makes gizzard right.

Date: 3 years ago

Review №153

Rating: 1

I was most displeased to see the drive through cashier (Esther) NOT wearing her mask. I assumed we d be okay with another employee handling the food, but I found out that was NOT the case and the unmasked employee did instead. Upon talking to the rude manager (who refused to tell me her name), she divulged that this location has a mask optional rule with employees... but we wear them anyways. Once I called her out on her lie of wearing them anyways since we were just there, she shrugged it off and offered no assistance for the inconvenience. We ended up trashing the food so we didn t have to worry about the possibility of getting sick. Stay away from this location, very unsanitary and even worse customer service.

Date: 3 years ago

Review №154

Rating: 5

Date: 3 years ago

Review №155

Rating: 1

Rude

Date: 3 years ago

Review №156

Rating: 5

Love the service and the personnel that works there.

Date: 3 years ago

Review №157

Rating: 5

The bomb love the food

Date: 3 years ago

Review №158

Rating: 5

Date: 3 years ago

Review №159

Rating: 5

Very attentive, the food was served in less than 2 minutes after ordering

Date: 3 years ago

Review №160

Rating: 5

Date: 3 years ago

Review №161

Rating: 5

I love their fish . Thats my favorite. Try it!!

Date: 3 years ago

Review №162

Rating: 1

I ordered through DoorDash and our order was delivered incomplete.

Date: 3 years ago

Review №163

Rating: 5

Date: 3 years ago

Review №164

Rating: 3

Happy to say for the first time in a while they seem to be back on track. The order was correct and, in spite of a couple under done rolls, everything was delicious! UPDATE: Lost another star. Not very helpful on Meal Deals.

Date: 3 years ago

Review №165

Rating: 5

Perfect chicken strips every time! We always use the drive through and so far our order has been correct every time.. That is a huge plus.. Staff are pleasant and wear masks. That also makes my day for sure! The biscuits are always a big hit at home with the yummy gravy and we tried their fries this time which made everyone wish we had gotten 2 orders.. Our corn nuggets were also just right as usual. Ohh, and if you like fried okra.. Dont forget to try theirs!!! If prices were lower on the fried chicken plates and buckets we would order those but for now we stuck to the strips... Im sure they must be good though.

Date: 3 years ago

Review №166

Rating: 5

Date: 3 years ago

Review №167

Rating: 1

Food was not fresh!!!

Date: 3 years ago

Review №168

Rating: 1

Too bad zeroes cant be counted as a rating. This by far has been a place if scheduled for closing; i asked why hasnt that not happened? I cannot express my anger enough to make this visit even remotely pleasureable

Date: 3 years ago

Review №169

Rating: 4

Date: 3 years ago

Review №170

Rating: 5

Chicken fingers and jalapeño side is good

Date: 3 years ago

Review №171

Rating: 5

Delicious chicken

Date: 3 years ago

Review №172

Rating: 1

While I am not one to leave reviews, my experience with this chicken express location today was shocking. Not only was the employee rude while taking our order through the drive through microphone, but then purposefully placed the order wrong, had an attitude when asked about it, and between the chaos we realized that she wasn t even wearing a mask as she handled our food and spoke to us through the drive through. Chicken express is one of our favorite places to grab a bite, but we will NOT be coming back to this location. What a shame.

Date: 3 years ago

Review №173

Rating: 5

Chicken legs

Date: 3 years ago

Review №174

Rating: 4

Date: 3 years ago

Review №175

Rating: 4

Date: 3 years ago

Review №176

Rating: 1

Manager not working concentrate in his job , I ordered in the drive thru, and his services the order incorrectly, he wants to fix it ,giving my money back,it is a fraud

Date: 3 years ago

Review №177

Rating: 1

This is the worst fast food restaurant in all of Frisco! They are doing nothing to protect themselves or their patrons from covid. I went in to pick up an order and was shocked by how rudely I was treated. I was literally chased out of the store with the woman yelling at me because I didnt want to have a conversation with someone not wearing a mask. I had literally been silent in the store other than to tell them the name for my order. It was insane.

Date: 3 years ago

Review №178

Rating: 1

Dont EVER use the drive thru!!! Far less than half of the time have they gotten the order correct. Today, they gave us drumsticks instead of breasts. In the past they have forgotten the apple pie or the roll or charged us for someone elses order. Even after checking the order, while holding up the drive thru, the order was still not correct. If I want to take my chances on whatever I get, Ill go to Vegas. At least if you go inside, you can have a chance of getting it corrected.

Date: 3 years ago

Review №179

Rating: 3

Date: 3 years ago

Review №180

Rating: 5

Best service. Thank you so much for your kind and friend woman at the drive tru

Date: 3 years ago

Review №181

Rating: 4

Date: 3 years ago

Review №182

Rating: 1

Worst service ever. Forgot every side I ordered for delivery.

Date: 4 years ago

Review №183

Rating: 1

Chubby red head cashier was the rudest ever. I boughy a family 16 piece mixed chicken combo and she only gives me 3 seasoning packets and 3 hot sauces packets. I go back because my wife really really loves the seasoning packets and I had requested extra packets when I placed my order. I have to go inside the store and request more packets politely the lady says she has to charge me 25 cents a packet. I agree. I ask for 10 she rolls her eyes and brings out 5 of the regular. I politely ask her for the SPICY she rolls her eyes again and makes a comment. I IMEDIATELY walk out of the store. Mind you I have never gotten charged for the seasoning packs or hot sauce packs, the WORST LOCATION.

Date: 4 years ago

Review №184

Rating: 5

Love their tea and chicken livers.

Date: 4 years ago

Review №185

Rating: 1

Date: 4 years ago

Review №186

Rating: 1

Date: 4 years ago

Review №187

Rating: 1

Date: 4 years ago

Review №188

Rating: 5

They were really awesome and polite I had a very large order and everything was correct fresh and tasted good and served with a smile.

Date: 4 years ago

Review №189

Rating: 4

Date: 4 years ago

Review №190

Rating: 5

Date: 4 years ago

Review №191

Rating: 1

This store is ran by children with no customer service skills . They lack common respect although I may look like one of their piers Im actually old enough to be theyre father. #2 my food was cold fries were wet but them hot wings are good hot or cold ! But I will never spend another dime at the Frisco/ main st location and if they close it I wouldnt miss nothing but those wings they can keep the poor service

Date: 4 years ago

Review №192

Rating: 5

Im hooked on the fish and Arnold palmer

Date: 4 years ago

Review №193

Rating: 1

Sat in drive thru for 40 mins and orders were still messed up

Date: 4 years ago

Review №194

Rating: 1

Terrible. Was 3rd in line and was there for an hour. Didnt give me straws. And completely wrong order. I ordered 12 chicken tenders. With mac&cheese and fries. Got bone in chicken with fries and rolls. The employees seemed to just be playing around inside meanwhile everyone is waiting forever.

Date: 4 years ago

Review №195

Rating: 5

Date: 4 years ago

Review №196

Rating: 5

Excellent customer service and food

Date: 4 years ago

Review №197

Rating: 4

Best chicken strips in town. Fries are good too. Attention to detail isn t always there, I always ask for a biscuit and 50% of the time I get a roll. Chicken strips are excellent though. Oh....and the crushed ice for the fountain drinks, love the crushed ice.

Date: 4 years ago

Review №198

Rating: 1

Middle aged woman working drive thru with pony tail made rude comments to me. Was not wearing her face mask during covid 19 outbreak.

Date: 4 years ago

Review №199

Rating: 5

Date: 4 years ago

Review №200

Rating: 4

Date: 4 years ago