Buffalo Wild Wings

Review №1

Rating: 5

Rachel was my bartender. She was really friendly & helpful with the menu. The wings were prepared perfectly - love that they re meaty and drenched in sauce! I picked only drumsticks cuz that s my jam. It s a little pricey but wings are a rare event for me, so I figured it was worth a splurge.

Date: 4 days ago

Review №2

Rating: 1

Staff are really trying hard - Management you need to add more people, Place needs cleanup

Date: 4 days ago

Review №3

Rating: 1

We got sat and for 15 minutes, our server said she would be right with us. Many tables were getting service while we were being neglected she passed our table 4 times without acknowledging us, terrible customer service.

Date: a week ago

Review №4

Rating: 1

VERY Disappointed with the way NATASHA addressed my issue this evening. The app continuously messes up and not only was I Double charged on my last visit because we paid online through the QR code at our table .. but ordering today at the Frisco location through the app was no better and the GM Natasha offered no solutions to my concern that my rewards were not applied to my order and she very rudely interrupted me to tell me Oh Well, it is what it is and refused cancelling the order and refunding because I had already paid online! HORRIBLE SERVICE AND ALTHOUGH I LET THE OTHER ISSUE (last week at carrollton location) GO AND DID NOT BRING IT TO MANAGEMENT, THE RESPONSE I RECEIVED TONIGHT FROM THE GENERAL MANAGER IS ABSOLUTELY UNACCEPTABLE!!!!!!

Date: a week ago

Review №5

Rating: 1

Date: a week ago

Review №6

Rating: 1

Date: a week ago

Review №7

Rating: 1

More than one hour for takeout is not acceptable.

Date: a week ago

Review №8

Rating: 3

Date: a week ago

Review №9

Rating: 3

Date: 2 weeks ago

Review №10

Rating: 4

Wild wings apart, I loved their cheesecake . Their onion rings and cauliflower are also too good Love their sauces, place is well maintained. The staff are very respectful and responsive. Vegetarian options: They have cauliflower and also onion rings.

Date: 3 weeks ago

Review №11

Rating: 4

Someone told me the wings were the best here and it goes without saying they were. However my disappointment was found with the lack of employees present. Couldn t help but notice how people were turned away because they were so far behind in the kitchen and didn t have enough servers. Yet there were plenty of empty tables. (Bar was full) Takeout took over 30 minutes Regardless, staff was polite and food was good. Management simply needs to manage staff!

Date: 3 weeks ago

Review №12

Rating: 4

Date: 3 weeks ago

Review №13

Rating: 1

We are big fans of Buffalo Wings however this is the 3rd time we have come to this location and they make us wait to be seated and no one says anything so we have had to leave. This location has been running on serious employee failures for the last few times and the customer service is infamously bad. I recommend not visiting that place. If I could I will score 0 in this review , absolutely incompetent

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Amazing food take out order was correct and manger Desiree was such a delight she was so kind and helpful..

Date: a month ago

Review №16

Rating: 1

This buffalo wild wings has been understaffed for around 2-3 years now. Not sure if they are being stingy with their money, but there is always a single server for like 10+ tables. You need to take care of your staff.

Date: a month ago

Review №17

Rating: 1

I have been to many bdubs before and this was by far worst experience. Both the waiters were very very rude and wings were very dry and no sauce at all. When we asked for the sauce on the side and they said for extra charge . It is their fault still wanted us to pay and I ended up buying the sauce bottle.

Date: a month ago

Review №18

Rating: 1

Poor service. Takes forever to get a drink as the bartender only services his buddies. Bartender also frequently charges extra drinks you didnt order or get.

Date: a month ago

Review №19

Rating: 2

Yeah, so all those really bad reviews youre seeing for this joint..? Believe them. Where to start... Well, heres a tip. If youre ordering takeout, make sure not to show up until 20 minutes after your scheduled pickup time. Your food wont be ready until then anyways, no matter how few customers there are. So youll just be standing around waiting, looking at an empty restaurant and wondering are my groceries thawing in the backseat? If youre planning on dining in, reconsider your plans. In my 20 minutes of standing around and observing, 8pm on a Thursday, I watched multiple customers be denied seating. Were not seating right now, despite there being only one table occupied, and a handful of people at the bar. The excuse here was theres been a run in call-in orders. Well, Im standing by the takeout area. By my count, one order was leaving the kitchen every 3-4 minutes, and the phone only rang once. As for the food, it was fine. Hot and correct. But barely any sauce on these , unseasoned wings. Spend your money literally anywhere else, youll be happier. Delivery drivers, my recommendation is to refuse orders from here if you want to be on time. Edit: As you can see below, someone will reach out to negative reviews with a form response, directing to the Orders and Visits section of their websites FAQ page. This section doesnt exist on their FAQs. Their form response is outdated. The Reach Out section exists, but this is a simple form that will likely lead to no resolution. BWW knows how far theyve fallen, they just dont care.

Date: a month ago

Review №20

Rating: 1

The worst of the worst bdubs ever ordered. If you order delivery from their website they take for ever. But if you call them they ask you to wait 30-45 mins and you can pickup. Such an idiotic response. Dont expect much from them instead go for pickup and you dont get the way you want you bdubs

Date: a month ago

Review №21

Rating: 2

Empty store, placed order online and still had to wait 40 mins and no customers. BWW you gotta do better.

Date: 2 months ago

Review №22

Rating: 5

Date: 2 months ago

Review №23

Rating: 1

Date: 2 months ago

Review №24

Rating: 5

I had an amazing experience in this store as usual , amazing food , amazing staff , very clean .Today I met the cashier Annabelle . She is so much friendly - answered my all questions with full of patience and most importantly I like she is very polite and respectful to the customers . She helped me a lot finding the best items for mid lunch and suggested to install apps for more credits in near future . I would love to visit the store again and again with my family

Date: 2 months ago

Review №25

Rating: 1

We waited to get seated for 10 minutes when it s only 7:45 and the store was empty and employees were disregarding us. Dirty tables and floors, no napkins or silverware on the table. Employees just standing around on their phones. The fries were the worst fries I ve ever had. I would NOT recommend anyone coming here to eat.

Date: 3 months ago

Review №26

Rating: 5

Had some boneless wings for takeout. Everything was fresh and hot! I really enjoyed their chicken specifically because it s fried in beef tallow

Date: 3 months ago

Review №27

Rating: 3

Date: 3 months ago

Review №28

Rating: 2

I don t even know where to start. Friday around 4:30. Totally dead inside and the bartender was covering the entire restaurant. Somehow our food came out instantly it seemed, meaning microwaved it reheated in some manner. It was not the b-dubs I remember. It was bland and chewy. Took forever to even pay out bill. Sad to see it go so far downhill.

Date: 3 months ago

Review №29

Rating: 1

One of the worst experiences I ve ever had. I placed an order just like I do 2-3 times a week. I m on Keto so I frequent this location a lot. I accidentally placed an order to the wrong location. When asked to speak to a manager ( Chip ) he came out rude and very dismissive. He told me to call the other location that there was nothing he could do, I asked for help and he told me to leave the store, he threatened to call the cops on me and proceeded to threaten me by calling my employer and filing a complaint on me because I was going to file a complaint on him. 0 customer service skills, lacks compassion for a customer and wasn t willing to help even though it s the same company. Horrible experience. Filed a complaint with corporate. After seeing all the bad reviews I can tell why this place is always so empty. Here we are 2 weeks later and still waiting for a manager to reach back out. Haven t even had an apology.

Date: 3 months ago

Review №30

Rating: 5

The brisket burgers one of the best burgers Ive ever had

Date: 3 months ago

Review №31

Rating: 1

I redeemed my 1300 points for 10 wings online through the app plus my 6 bday day wings online and when I went up to this location to pick up my order they told me My 1300 points were invalid. All of my transactions reflect my points earned. I have since deleted the app and will never go back to a Buffalo Wild Wings again. I would suggest Buffalo Wild Wings fix there app.

Date: 3 months ago

Review №32

Rating: 1

Saturday afternoon with only one server and 10 minutes waiting with the restaurant almost empty. Crazy!

Date: 3 months ago

Review №33

Rating: 1

Open at 11. Call at 11:30 and no one pick up the phone after trying multiple time. Place seem short on staff or something. Can t even do this small task..looking like this place needed a new manager.

Date: 3 months ago

Review №34

Rating: 1

the wings were trash the server was trash too. we spent 20 on some trash food

Date: 4 months ago

Review №35

Rating: 5

Date: 4 months ago

Review №36

Rating: 1

I went there for late lunch and threw up when I came home and had three diarrheas. Something s wrong with their food.

Date: 4 months ago

Review №37

Rating: 1

Not sure about in-house experience, but I have ordered from this place 3 TIMES, and EACH AND EVERY TIME, the wings were so overcooked the were burned or jerky. Never again. Worst Buffalo wild wings ever. Its bad.

Date: 4 months ago

Review №38

Rating: 3

First time had to wait 45 min for the table. The manager not even bother tell the waited time. When asked she gave a rude answer.... I see many empty tables ..still not allowed to sit.. Totally mismanagement.. But I like the food n ambience.. So waited n had dinner..

Date: 4 months ago

Review №39

Rating: 1

This place is a dump. Bar not cleaned off. Plates n glasses every where. Tables not busted. Floors w trash. Even coming in..trash lying around all over. Hope they go bankrupt n get closed down.

Date: 4 months ago

Review №40

Rating: 5

We came in around 9:30. When we walked in, a girl said past the black wall is open seating. Those instructions were pretty unclear and there were people sitting in the dining area, which is past a low black wall, so we sat at an empty table there and no one corrected us. Larissa was so sweet and came over and asked us if anyone helped us or told us about the area being closed, to which we said no, that they said to just sit past the wall. She was so sweet and went above and beyond to serve us anyway. She was very attentive, efficient, and provided us excellent service!

Date: 4 months ago

Review №41

Rating: 1

Upset with my incompetence order the ranch was not included. who does not put ranch on a to go order. I excepted to be there specially bc I did not have ranch in my house. the hostess who answered was not helpful she did apologies but did not offer to speak with manager after I told her I did not have ranch at home and that s the best part when you eat spicy wings. I order mild buffalo and mango habanero my mouth it s spicy and I m not enjoying it at all also has the receipt that it was check with initials on it . This person can t read that there s three ranch

Date: 4 months ago

Review №42

Rating: 1

Terrible experience with food. Wings were very hard and lacked flavors. Service was pathetic too.

Date: 4 months ago

Review №43

Rating: 1

Ordered some boneless chicken wings and they were the size of popcorn chicken. One bite for every wing and it was definitely overpriced. I will not be ordering from this place again.

Date: 4 months ago

Review №44

Rating: 1

Date: 4 months ago

Review №45

Rating: 4

Had to wait more than 10 mins to be seated no host around

Date: 4 months ago

Review №46

Rating: 1

I don t know what is with this restaurant , we came as a party of 7. No server came to us for 20 mins and then came and asked to order online. We asked for an extra ranch we didn t get for 30 more mins after multiple follow-ups. I don t know why these servers are that rude and ignoring us. Server is yelling at us in reverse This is the worst service I can get at any restaurant. At least Buffalo wild wings should have trained their servers for at least 2 hrs before placing them to floor. Thanks and never gonna visit this place. Even thinking of not visiting any Buffalo Wild Wings anywhere

Date: 4 months ago

Review №47

Rating: 3

Date: 4 months ago

Review №48

Rating: 1

Ordered 30 wings. Got 20. Had to go back. This is the third order they have messed up here. Wont go back...

Date: 5 months ago

Review №49

Rating: 1

Very bad service for the second time. Forgot we ordered wings for an hour, never got celery carrots. Totally bad experience, will not visit this place again Food

Date: 5 months ago

Review №50

Rating: 1

If I could leave -5 I would. Our waiter was awesome and not responsible for the lack of management. Yes, management is the one to blame, corporate, dristict managers, region supervisors should check in. I have never experienced something like this.

Date: 5 months ago

Review №51

Rating: 2

Drums were dry and bad. Flats were not bad though

Date: 5 months ago

Review №52

Rating: 1

The service is terrible.

Date: 5 months ago

Review №53

Rating: 1

Walked in and the hostess Shara did not want to seat us, look more annoyed to do her job than greet us. The waitress we had Kristin was the only one that looked like she was working. Super sweet and always checked in on us a lot. Refilled our drinks and didn t looked annoyed by us. She had to tell Shara to help so she didn t stand there and look useless which she was. We saw her clean a table that she took over 30 min to clean. Kristin was amazing but probably won t go to this location again because the atmosphere sucked.

Date: 5 months ago

Review №54

Rating: 1

There was about 50 minutes left until closing and the hostess seated us. The waiter shunned us for being in the dining area so late and didnt even let us place a to go order. If that was the policy, the hostess should have said exactly that. We will NOT be going back!! Poor and demeaning service is not acceptable.

Date: 5 months ago

Review №55

Rating: 1

Awful service! The worst service I have ever experienced in Texas. Waiter didn t hesitate to show his attitude. Rude and unprofessional

Date: 5 months ago

Review №56

Rating: 1

Awful service. The Manager couldn t care less. And servers- write your orders down. Helps with errors.

Date: 5 months ago

Review №57

Rating: 2

Would give 0 for service

Date: 5 months ago

Review №58

Rating: 1

Date: 5 months ago

Review №59

Rating: 2

We came on a week day the place was practically empty except for a few people in the bar area yet we decided to get our order to go. I m not sure if the young man was new but when I tell you it was like pulling teeth just to get the order submitted to the kitchen We wanted 2 bottle sodas 1 root beer and one starry. The gentleman behind the kiosk couldn t find the selection for the starry soda and we literally ended up waiting nearly 20 min because of this. He finally got the manager over who couldn t find it either so I m like just ring up 2 bottle root beers and give me the starry in place they gotta be the same price right? So through all of that they ring the order in and afterwards this guy comes with a bottle root beer and a fountain starry so u mean to tell me I m looking at the starry bottle in my face but I can t have it because u don t know how to ring it up? Come on now improvise seriously it s not rocket science. So much time was wasted on my food bc of a drink when they could ve just used quick thinking I ve worked in restaurants all my life come on guys do better

Date: 5 months ago

Review №60

Rating: 5

We went on a Monday noon. The place was quiet and ambience was nice. It s pretty big and the hostess was very polite. We loved the food , when asked the hostess recommended honey sriracha wings, we ordered and they turned out to be the best. The Tennessee sandwich was huge and yum. The portions were very large and food was good. We sure will come back again. Kid-friendliness: Good place for kids as screens are large and placed close to tables.

Date: 5 months ago

Review №61

Rating: 4

Date: 5 months ago

Review №62

Rating: 1

I went into the place to eat with my family, and a person came out of the kitchen to tell me that they couldnt serve us since the waiter they had had to leave!!! I think that a busy place like this cannot depend on a waiter, apart from that the manager never came out to show his face, I feel that it is a lack of respect for the customers who go there to eat

Date: 5 months ago

Review №63

Rating: 5

Always good!!!

Date: 6 months ago

Review №64

Rating: 4

Date: 6 months ago

Review №65

Rating: 4

Date: 6 months ago

Review №66

Rating: 1

Date: 6 months ago

Review №67

Rating: 1

The server and the service were the worst i have ever experienced!! I love going to bdubs and has been my favourite place but they are always short staffed, they do not care about what people want, you get water literally after 45 - 60 mins after being seated and has to be reminded that we need some water. Our serve she had a tone of attitude and did not care about our food it was served cold when told she said well I cannot do anything about it the worst service ever!! The server even told other fellows not to attend our table when we were trying to pay and leave. She messed up our bill and did not even care to fix it and started arguing when told. Do not visit this place even when you have last option. The worst experience ever.

Date: 6 months ago

Review №68

Rating: 2

Service is not good. One of the item in My take-out order was incorrect. I identified it and then informed. Then i had to wait an extra 5 minutes due to this issue but not even a sorry from the staff who handled me. This is ridiculous customer service. One advice to the owners - please dont be hesitant to provide proper training to the staffs.

Date: 6 months ago

Review №69

Rating: 3

I ordered a 15 boneless wings to go with 3 different sauces. When I checked my order I discover that there is hardly any sauce on one set and not enough on the other two . I point this out to the cashier only to be told that if I wanted any extra sauce I would have to pay 65 cts extra for each sauce so I asked for a manager but she kept insisting that it would cost me extra, so I demanded a manager and was told that I could not talk to people that way. Thankfully a manager came out and after I pointed out the issued she took the boxes in and came out with sauce in the wings. I know not what else they did to them but at least they have sauce on them now without having to pay extra for something that should have been there in the first place

Date: 6 months ago

Review №70

Rating: 1

Flavorless wings. This location can not seem to dry season anything. Its also impressive the lengths they have gone to skimp you on the ranch you pay for.

Date: 6 months ago

Review №71

Rating: 5

This Buffalo Wild Wings branch is truly stood out for its exceptional service and mouthwatering wings. The staff members were incredibly friendly and attentive, making my dining experience enjoyable from start to finish. The wings were cooked to perfection, bursting with flavor with each bite. Its evident that this branch takes pride in delivering top-notch service and quality food. I cant wait to return for another satisfying meal!

Date: 6 months ago

Review №72

Rating: 4

Date: 6 months ago

Review №73

Rating: 5

@Lory Lesly was very polite and patient when serving me.One thing that really brought my attention is when I asked politely ,how long was it going to take for my food to be ready ,she said 15 minutes.She was on the clock, 3 minutes early.I don t eat out often,especially at a wings place .Had very bad experiences when visiting .Lory MADE the experience outstanding.Please ask for Lory to serve you if you visit this specific location.She has a great spirit to help.

Date: 6 months ago

Review №74

Rating: 2

Wings had little to no meat on them, let alone any sauce on them. Fries were cold and stale, the only way to make them edible was dipping them in ranch, otherwise yuck. Spending $40 I d expect to at least edible food but I guess that s too much to ask.

Date: 6 months ago

Review №75

Rating: 1

Dont come here! Dont waste your time. my food never come to my table. food frozen. I even get it back . Never again .

Date: 7 months ago

Review №76

Rating: 1

Ordered a to-go on Sunday. Called 15 min prior . Had to wait another 15 min for the food. Been told they are out of celery sticks and I will get extra carrots for my 30 wings. When I got home I was missing 10 wings out of 30 I ordered, I had 3 baby carrots in the bag and super dry cold fries. Called for refund, will see if I even get it back . Never again .

Date: 7 months ago

Review №77

Rating: 3

Had lunch there on 2/ 19. Ordered the Buffalo Chicken Salad with the Hot Buffalo sauce. It came with 2 chicken breaded Tenderloins, not cut up. Nice tomato wedges, bacon and blue cheese crumbles. I had honey mustard as my salad dressing. Overall it was pretty good, I ate at bar and bar tender was very helpful and asked multiple times if he could get me anything. The only negatives were, the lettuce was fresh but had a little too much stem for my liking and the two drunk guys at end of the bar were loud and border line obnoxious.

Date: 7 months ago

Review №78

Rating: 1

No good to order in this location!! They take forever to give my order. Service

Date: 7 months ago

Review №79

Rating: 1

Trying to place an order to-go? Good luck!! Called for over 30 minutes with no answer. Lost out on a party order for 40 people and went to Wing Stop down the street instead.

Date: 7 months ago

Review №80

Rating: 1

Service and food was bad and all the tables were wet they didn t dry it and it took a hour just to get our nasty chewy disgusting chicken and food

Date: 7 months ago

Review №81

Rating: 4

Date: 7 months ago

Review №82

Rating: 2

Date: 7 months ago

Review №83

Rating: 1

Worst experience! They served their hottest and spiciest wings I guess to my 9 year old. Just one bite and she started crying and literally ran to find water as no water was served at our table even after ordering until then. After having some cold water and milk that came after 10 minutes, she started shivering and we just had to leave. It turns out that our server messed up and served us the wrong order. The Bar tender (as per our server) came and said that the honey bbq wings we ordered are supposed to be spicy and tried to put the blame on me.. but thankfully the server had the spine to accept his mistake. After such an awful experience, while the manager came and sincerely apologised, they just took the wings off our check and charged the rest. Very disappointed and never going there again.

Date: 7 months ago

Review №84

Rating: 1

Dry, tasteless wings were not good at all. So bad, I will not return to this location again. Has gone seriously downhill.

Date: 7 months ago

Review №85

Rating: 5

Date: 7 months ago

Review №86

Rating: 1

This location has never had fantastic service , but in the last few months the service has really tanked. Last night my family of 4 waited 15 minutes to be seated and after zero acknowledgement we seated ourselves (there were only 2 tables of patrons). Someone finally took interest in us only to ask us to move (because the section was closed even though there was a family eating in the booth next to us) so we moved only to be ignored again. Staff seemed confused, and disinterested. We walked out. About a month ago we were greeted with the same disconnected energy only during that visit an overwhelmed server reached out, seated us, and made up for the disorganization. We love BWW, but not like this.

Date: 7 months ago

Review №87

Rating: 1

Really gross, I would avoid this place at all costs. Did not like any flavored wings and servicing was terrible. Everything tasted so sour or vinegar based. Our table was not clean where they sat us and it took an extremely long time to get our order/check.

Date: 8 months ago

Review №88

Rating: 5

Date: 8 months ago

Review №89

Rating: 1

BWW has gone south with their service quality. Used to be my go to place. Today I ordered my food via the app waited 30 to get my plate of wings. I m currently sitting waiting for an employee to come to the floor so I can get a Togo box. It s been 15 min. I m half tempted to call them maybe then I ll get someone. And the audacity to be asked to leave a tip when all they did was walk the food to my table.

Date: 8 months ago

Review №90

Rating: 3

Date: 8 months ago

Review №91

Rating: 3

Date: 8 months ago

Review №92

Rating: 4

Date: 8 months ago

Review №93

Rating: 5

We went to the Cowboys and Detroit Lions game there and it was packed. Everybody was cheering the cowboys on the service was a little poor due to the crowd,but very fun.

Date: 8 months ago

Review №94

Rating: 5

Pretty good

Date: 8 months ago

Review №95

Rating: 1

worst service ever. (she was tall had poofy hair) never introduced herself or even said hi, just took our order and checked on us once.

Date: 8 months ago

Review №96

Rating: 3

Pretty ok. Annie was great (sad she s gone, she was really good)

Date: 8 months ago

Review №97

Rating: 5

Date: 8 months ago

Review №98

Rating: 5

this locations needs Beatbox beverages asap!! California and Arizona have already started and i really think it would be great here !

Date: 8 months ago

Review №99

Rating: 4

Date: 8 months ago

Review №100

Rating: 4

Date: 8 months ago

Review №101

Rating: 2

Not recommended, worst ever taste

Date: 8 months ago

Review №102

Rating: 1

Date: 8 months ago

Review №103

Rating: 1

Got hair in the food in my recent order and when i reached the BWW they were not available and no response from them.

Date: 8 months ago

Review №104

Rating: 1

I was extremely disappointed with my experience today, I went in for a lunch today because I love the wraps, only to be told I had to sit in the bar, and I would not be served unless I ordered online. On top of that the process was atrocious, requiring me to jump through many hoops just to order my food. I would NOT recommend coming in if you would like to have a restaurant experience. I will not be coming again

Date: 8 months ago

Review №105

Rating: 5

Date: 8 months ago

Review №106

Rating: 4

Date: 8 months ago

Review №107

Rating: 4

Date: 8 months ago

Review №108

Rating: 3

Date: 8 months ago

Review №109

Rating: 5

Date: 8 months ago

Review №110

Rating: 4

Date: 9 months ago

Review №111

Rating: 1

Never go back there again to buy chicken wings

Date: 9 months ago

Review №112

Rating: 1

Whoever owns the frisco location needs to empower the manager to hire competent employees. This review is just a repeat of things gone bad but decided to review them finally. Orders come out wrong if they even come out. Cant get seated in a timely manner. Today we ordered for 5 people and asked that all the food come out at the same time ( because it hasnt in the past) of course I got left out and the to go order for tonight came out and I still never got my food. No wonder this place is empty except for a few steady folks that will stop for a beer. No wonder so many have gone out of business. If you have to shut down to find good employees then do so and pay them! might make a difference is sales.

Date: 9 months ago

Review №113

Rating: 1

Im sitting at a table right now. Ive waited over 15 minutes for multiple rounds of drinks, 15 minutes for appetizers that probably take 3 min in the fryer. The food came out cold, and mine came out 10-12 minutes before the other 2 peoples at my table. After 20 minutes wait8ng for shots my waitress just said Patience is a virute. No maam. This is wild. If you have someone managing this restaurant right now, what on Earth are they doing? The bar is late. The service is late. The kitchen is late. And theyve not come to the table once despite sending cold food back... This is a joke. Im paying this bill only because we will NEVER be back to a Buffalo Wild Wings. When EVERYTHING is this bad. Its a management issue.

Date: 9 months ago

Review №114

Rating: 4

Not paid

Date: 9 months ago

Review №115

Rating: 4

Date: 9 months ago

Review №116

Rating: 4

Date: 9 months ago

Review №117

Rating: 5

Date: 9 months ago

Review №118

Rating: 1

Did not come back to take the order even after 20 mins of being seated. We called them and they acknowledged but still did not come back. Had to go to a different location just because no one was responding even when the restaurant was not packed.

Date: 9 months ago

Review №119

Rating: 1

Went for dinner today. No server approached us to ask if we need a table. Waited 15 mins in line for dine in only for the server to come and tell us that there is a wait time of 35-40mins. The server looked pretty lost and least interested in helping the customers. Very disappointed!

Date: 9 months ago

Review №120

Rating: 5

Date: 9 months ago

Review №121

Rating: 1

I have worst experience today in this location. Their online system was showing incorrect pay amount and requested to get me correct check even though online amount was less after trying multiple attempts. Staff and servers in this location are reluctant to get attention from customers and in resolving customer concerns. Never going back to this location.

Date: 9 months ago

Review №122

Rating: 5

I enjoyed the service here. They went above and beyond to help us.

Date: 9 months ago

Review №123

Rating: 3

Date: 9 months ago

Review №124

Rating: 5

Date: 9 months ago

Review №125

Rating: 3

Interior needs a major face-lift, looks like a a shop with a bunch of tvs and tables rather then a restaurant, it smells, and it has qr codes as menus, so if your phone dies, goodluck. and servers stared at me, having a conversation for 5 min before seating me. But food was decent.

Date: 9 months ago

Review №126

Rating: 1

So I placed an order through Grubhub. I placed an order for 20 wings in Chipotle BBQ, an order of fries, two orders of carrots, and a side of ranch. When my order was dropped off, it was still taped closed with the order receipt taped to it...what I received was 10 plain wings, my fries, and a single order of carrots. Now, the wings box had the correct stickers on it for what should have been inside, but aside from that and the fries, that was the only thing that was correct. Now I ended up driving to the restaurant and explained what had happened...and they did make my order correct...but why is it that the wings get sprinkled with dry rub in the boxes instead of tossing them in dry rub when they come out of the fryer?? Needless to say...not going to order from there again, or visit in person.

Date: 9 months ago

Review №127

Rating: 5

Date: 10 months ago

Review №128

Rating: 5

Amber is an Awesome Bartender and I ve enjoyed coming here weekly for the last four years but Buffalo Wild Wings is starting to NOT put the customer first. It s bad enough a lot of times there s one bartender and No other servers in bar/cocktail and it s the Only section Open. Unfortunately this has nothing to do with Store Management, unfortunately it s at the Top. Here s an idea Fire your C-Level Management and pay them on KPI s and Improve the Customer experience. If I have to pay one more time from a key code on the bar which your internet signal sucks, then I ll happily go somewhere for full service experience. The Only reason I gave a 5 Star experience is because of Amber and her 5 Star service.

Date: 10 months ago

Review №129

Rating: 1

I totally understand why this place has only 3 stars. I wish I could give it zero. The male bartender with long blonde hair was horrible last night to my friends and I.

Date: 10 months ago

Review №130

Rating: 5

The food was pretty good, but remember it is only bar food. They would only fill your beer glass 11/2 inches from the top of your glass.

Date: 10 months ago

Review №131

Rating: 1

The beer pours were bad at least 1 and half to two inches from the top when I confronted the bar tender he was rude and was not concerned with the customer view possibly one of the worst bartenders I have ever confronted probably never go back to that location

Date: 10 months ago

Review №132

Rating: 2

Date: 10 months ago

Review №133

Rating: 5

Rich high Goodyear tasting

Date: 10 months ago

Review №134

Rating: 5

Our server, Amanda, did a wonderful job! We came in for the Veterans Day special. We found while ordering, It was only on the boneless wings and French fries. We arent fans of the boneless, but Amanda still made it worthwhile with her friendly smile and great attitude. THANKS AMANDA Food

Date: 10 months ago

Review №135

Rating: 5

Great place.

Date: 10 months ago

Review №136

Rating: 5

Date: 10 months ago

Review №137

Rating: 1

Me and my partner were seated and then proceeded to sit there for 5-10 minutes with no one acknowledging our existence. I can t rate the food because no one would serve us.

Date: 10 months ago

Review №138

Rating: 1

We went to eat at the Frisco location tonight for the first time. I believe our server was great. She had wonderful customer service skills. The kids ordered Mango Habanero flavored wings. They normally get the same flavor at Wing Stop and love it. Unfortunately, my 10 year old was not able to handle the spice since it was not on the same level as what he thought it would be compared to Wing Stop. I asked if we can replace it with another flavor less spicy. I was told ok then followed by a visit by the manager named Jennifer. She informed me that I could not replace it and would have to pay for another set of wings. I told her how the kids didnt know and thought it would be the same as Wing Stop. I further explained he was just a child. She replied its company policy and could not replace it without me being charged for another set of wings. So I would end up paying over $20 just for my 10 year to eat dinner. I have never been to any restaurant where if the customer is not happy with the food it cant be replaced with a better option and not charged double. This was an example of poor training and poor customer service. She was cold in her interaction with us. This was a horrible first impression of a business. We will stick to Wing Stop and warn family/friends of the unprofessional treatment from the manager. The only saving grace was our sweet server that felt bad about our entire experience.

Date: 10 months ago

Review №139

Rating: 5

Date: 10 months ago

Review №140

Rating: 1

The behavior of the servers is ridiculous and atrocious here. They didnt even come over to take my order. Even after I placed my order, I waited for 30 minutes, and I still didnt receive it. They dont seem to care about us.

Date: 11 months ago

Review №141

Rating: 2

I walked in with an order to go. Ordered a couple of different flavors of wings but not big quantities and not weird flavors. They said 30 min wait. Ok, waited 30 min and approached the desk. They then asked what flavor I wanted to substitute for BBQ. Wait, my order is supposed to be done now, not ask a substitute. They arent particularly bothered by that issue. Weird that a wing place runs out of BBQ sauce at 8:30 on Thurs night? What happens on Friday or Saturday?

Date: 11 months ago

Review №142

Rating: 5

Went on Halloween night, service was great forgot our servers name but he looked like the youtuber jidion very nice guy gave us very good service

Date: 11 months ago

Review №143

Rating: 5

Date: 11 months ago

Review №144

Rating: 1

Horrible experience ordered wings at the same time as buddy got my wings order and was told his was on the way never got them before he also had a empty beer for over 5 mins worst buffalo wild wings ever!!!!

Date: 11 months ago

Review №145

Rating: 5

Date: 11 months ago

Review №146

Rating: 3

Date: 11 months ago

Review №147

Rating: 3

Date: 11 months ago

Review №148

Rating: 5

Date: 11 months ago

Review №149

Rating: 5

Excellent staff & food!

Date: 11 months ago

Review №150

Rating: 5

Bryce was AMAZING!!!!!!!!!! Food and service were really good, service specially. The brisket burger, oh boy!!!

Date: 11 months ago

Review №151

Rating: 1

This place has to be a joke, how downhill Buffalo Wild Wings has gone, this location always has problems from closed dining room to only having 2 servers a day causing food delivery to be slow and pathetic. As someone who s gone to many many locations this is by far the worst. To the owners or hiring staff of this location ya ll are in charge of making sure you have staff and you clearly aren t doing a well enough job at that and shouldn t be working that position.

Date: 11 months ago

Review №152

Rating: 3

Ordered all flat wings couple of times for pickup and both times got incorrect order with drumsticks and flats. Hopefully it won t happen again.

Date: 11 months ago

Review №153

Rating: 5

Date: 11 months ago

Review №154

Rating: 5

Date: 11 months ago

Review №155

Rating: 4

employees are nice even though there was not much staff. Food was great. Thanks!

Date: 11 months ago

Review №156

Rating: 5

William was an awesome bartender and server. Was my first time at a Buffalo Wild Wings and will definitely go back.

Date: 11 months ago

Review №157

Rating: 5

Date: 11 months ago

Review №158

Rating: 1

I ordered the limited edition bulleit bourbon wings... Theyre nearly the same size as the fries... and theyre basically naked. Do better BWW. Ive had better wings from pizza hut.

Date: 11 months ago

Review №159

Rating: 1

Horrible food prep expensive wings but serves like they cost 1 cent each never again

Date: 11 months ago

Review №160

Rating: 1

I ve been here over 35 minutes for a call in order that I called in over an hour ago. There was another customer who had been waiting for his order he placed online. This place need better management. Each time I ever visited this location it has always been an issue.

Date: 11 months ago

Review №161

Rating: 1

Very poor service, not welcoming and I initially thought that s something is going on with one waitress, looks like everyone is in the same way and no one is welcoming. To Management: if you guys have problem serving at 10pm you guys should close your store by 9:00 pm it self.

Date: 11 months ago

Review №162

Rating: 5

Date: 11 months ago

Review №163

Rating: 2

Date: 11 months ago

Review №164

Rating: 5

One of our favorite restaurants.

Date: a year ago

Review №165

Rating: 1

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 1

I waited for more than an hour for my order. The service sucks.

Date: a year ago

Review №168

Rating: 3

We had a hard time a couple of times we went because of shortage staff.

Date: a year ago

Review №169

Rating: 1

Terrible service!!!!! We visited the one located in Frisco and well they took our order (which they delivered to us 45 minutes later) and in a takeout bag when I never told him it was takeout I told him well then can we eat here? The gringa says despotically, No, they cant and I tell her why not? and he tells me why its already packed to go if they want they can sit outside I WILL NEVER COME BACK EVER!! a thousand times WINGSTOP by far!! better taste service and quality.

Date: a year ago

Review №170

Rating: 1

Please fire Tyler. Absolutely no customer service. Never seen such attitude before. Checks phone when customers are waiting. Does not provide status and on and on and on. If you dont fire him he will make you loose sales

Date: a year ago

Review №171

Rating: 4

Very pricey, should have went to Hooters.

Date: a year ago

Review №172

Rating: 1

Wouldn t recommend this place to anyone. Came on a Sunday night and it was empty ( now I know why). Wings took the longest time to come out - and they were cold. Fries came out later. And baby carrots ? Seriously???

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 5

Jayon saved my marriage tonight!

Date: a year ago

Review №175

Rating: 1

Terrible. My husband, myself, and my daughter have upset stomachs. It was my daughter s birthday. What a bad choice. Two people serving Monday night football.

Date: a year ago

Review №176

Rating: 1

I have never been told that there was a wait at a restaurant that was 75% empty. One server had 2 tables and was asked if he wanted a 3rd so we could be seated. What kind of employer asks if you would like to work and you can just say no? Needless to say we left. Maybe next time BWW. Wish there was a Pluckers closer to me.

Date: a year ago

Review №177

Rating: 1

Bad customer service at this place and wings are so dry and very small pieces (both traditional and boneless). Not worth for the money..looks like BWW lost its place

Date: a year ago

Review №178

Rating: 1

How do you upset everyone that s been here for 2 hours watching the UT - Bama game . Change the sound to UFC even though their may be 4 fans here for UFC (game is 27-24 right now) Way to go management. Ps ordered all food thru the APP because servicer was not good (runners were great). Big props to the App. Food came out quickly as well as my drinks. The server was overwhelmed for sure so the App came in very handy.

Date: a year ago

Review №179

Rating: 1

Extremely poor experience. The place was practically empty of patrons. We had to wait close to almost 10 minutes to be greeted to be told to wait again. The server mumbled and couldnt be understood. The food took forever to be received and at least 80% of what we ordered was cold or made incorrectly. When wed make basic requests such as refills or silverware, it would take a long time. Over $100 ordered in food. Definitely not worth it. We will not be back to this specific location.

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 1

This is more of a case where you come to die of hunger because you put an online order in for a specific pick up time and then they have it ready for you two hours later after not even knowing what your order was.

Date: a year ago

Review №182

Rating: 1

It is September 4 at 12:03pm I just witnessed a rude customer that just walked back in the kitchen with a baby. She was being rude to the staff. She was acting like she owned the place but she should not be talking to staff like this. I asked several of the workers who is she. They stated she is the General Managers wife. She is described as a short lady with short hair. She was very rude to a front desk cashier, asking the cashier are you talking about me behind my back???? This type of harassment to staff is unacceptable and she not be tolerated. If you are the general Managers wife, you are not entitled to speak to anyone in that manner. Sincerely, a concerned reviewer for customer satisfaction

Date: a year ago

Review №183

Rating: 3

Date: a year ago

Review №184

Rating: 5

Good service. Good price..great wings

Date: a year ago

Review №185

Rating: 1

Check your bank after u visit they will edit their tip and charge ur card more days later.

Date: a year ago

Review №186

Rating: 4

Anni was so nice and we loved her service.

Date: a year ago

Review №187

Rating: 5

Date: a year ago

Review №188

Rating: 1

we placed an order over the phone and they told us it ll be ready in 15-20 minutes. We waited 30 minutes before heading to the store and then made us wait another 45 minutes at the store STANDING NO CHAIRS and they still didn t give us the order. We had to cancel and go somewhere else

Date: a year ago

Review №189

Rating: 4

Spontaneous date night and my choice, food and atmosphere were great but service was a bit lacking.

Date: a year ago

Review №190

Rating: 5

Serious raise and kudos to William! We just moved and it had been a long day. Decided to sit at the bar and watch some games. William was stellar with recommendations and service. I watched him recommend to each patron at the bar the app for rewards and stayed on top of each persons drinks and food. I d say it was Above & Beyond service; but I m sure this is how he is everyday. THIS should be the standard for everyone. Food was great from the kitchen as always. We had the Everything Pretzel Bites and the new Bulleit Bourbon BBQ sauces wings. That might be my new flavor.

Date: a year ago

Review №191

Rating: 1

We like Buffalo wings but this location very bad services food cold server never came back I never complain .. not recommend this one in frisco tx

Date: a year ago

Review №192

Rating: 3

Date: a year ago

Review №193

Rating: 5

Bar staff is great!!

Date: a year ago

Review №194

Rating: 4

Date: a year ago

Review №195

Rating: 5

Walked in and was able to grab a spot at the bar without issues. Server was quick to find us and take our orders. Kitchen was much faster than several locations I have been to recently. One of the kegs had trouble and a manager came and apologized for the wait, which wasnt long at all, and gave us coupons for free wings. Impressed with this location and their friendly staff. Will be back again soon.

Date: a year ago

Review №196

Rating: 5

Johnny was Awesome tonight!! Best service hands down we have had in a long time. Was attentive very interactive and went above and beyond!! Thanks again Johnny for the great service!!

Date: a year ago

Review №197

Rating: 4

Date: a year ago

Review №198

Rating: 5

Good food, friendly staff and reasonable prices!

Date: a year ago

Review №199

Rating: 1

I drive twice as far to go to a different location to avoid this place. The service has been a disaster since covid started. Food was always cold, rude workers, and crazy wait times.

Date: a year ago

Review №200

Rating: 5

Date: a year ago