The Ashton Hotel

Review №1

Rating: 1

I stayed at the Ashton Hotel in August of 2024. I was involved in an incident and had my belongings packed up by the hotel. When I returned to get my belongings. My $2000 white gold ring was missing and my $300 G-Shock watch. I made several complaints to the hotel who took two weeks to reply. I was then palmed off to the insurance company who also took two weeks to reply and this is what I received. Dear Mr. Brigland: This letter is to advise you that we have completed our investigation into your claim against our client The Ashton. After careful consideration and review of the facts, we must respectfully decline payment for this matter for the following reason(s): There is no evidence that our client is responsible for the items you claim to be missing. Therefore, we must respectfully deny liability and will be unable to assist with your damages. If you have not already done so, it is suggested that you report this claim to your own insurance company for their handling. My things were stolen by an employee of the hotel. Zero accountability, I would never ever stay here!!!!!! ZERO STARS!!!!!!

Date: 4 days ago

Review №2

Rating: 2

While the service and location of this hotel are great, its quality is not. I would have expected more from a historic hotel. I was disappointed to come into my room only to have a non-working temp monitor and the room rather warm. The maintenance personnel showed up maybe an hour later to replace the batteries, which fixed the issue. However, this was a bit long for this simple fix. In addition to this, for a quality hotel you would not expect to find that the fitted sheet for the bed was in fact a top sheet just tucked in. This indicates laziness on the staff front. The sheets also had what looked to be nail polish stains on them. Again, from a historic hotel with 4 stars, you would expect a lot more. I will be reconsidering staying at this hotel in the future.

Date: a week ago

Review №3

Rating: 1

Absolutely horrible to deal with and expect a response. Multiple phone calls and emails went unanswered by staff and Hilton Honors was equally worthless in providing assistance. I do not understand how hospitality providers survive without providing hospitable service, but having been everything from Silver to Diamond I need to find a new hotel brand.

Date: 3 weeks ago

Review №4

Rating: 4

Date: a month ago

Review №5

Rating: 5

Date: a month ago

Review №6

Rating: 5

The hotel, which was booked last minute at a favorable price, was of excellent quality. I am writing primarily to commend Mr. Gerardo Perez, the Director of Operations, for his exceptional professionalism towards my wife and me. Additionally, his offer of financial compensation, was greatly appreciated. I extend my gratitude once again and wish you the very best.

Date: a month ago

Review №7

Rating: 3

When I read this was a 4-star hotel I was looking forward to staying. However I must say that this is not (in my opinion) what a 4-start stay looks like. If you enjoy vintage style heritage then this is the place for you! It s definitely beautiful. That s it though, it s just pretty. TV s are outdated (no smart tv s with Netflix, Hulu, etc) no robes, no continental breakfast, showers are so small that you have to turn sideways to shower (I was expecting a walk in shower for a 4 star hotel), no room service, I didn t even have complimentary water in my room. Lol like I said pretty hotel, just not for me and what I m used to in a 4-star hotel.

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 3

The rooms are decent and the bed is great. Showers kind of a dumb design and gets water everywhere. The people at the desk are friendly and helpful. It says free breakfast. There is not. The coffee is godawful go buy some from somewhere else. All in all it s a good deal for the price.

Date: a month ago

Review №10

Rating: 5

Wanted to thank the Ashton Hotel team, especially Steve, Mark, Anabel and Ailyn, for taking excellent care of our group of 50 for our High Tea event. We received wonderful comments from attendees, who were all very pleased for the quality of service, food and the space our event was held at. Definitely recommend the experience!!

Date: a month ago

Review №11

Rating: 5

Our organization hosted a Volunteer Appreciation High Tea. It was awesome. The service and catering were first class. Thank you Steve, Annabel, Ailyn, Marcos, and Michaela for making the event a success. Try their public high teas when in town.

Date: a month ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 3

It is a hotel. The room was nice. Our room was missing toilet paper and a coffee pot, but they were available upon request. Their valet is inconvenient, so youre probably much better parking nearby (in the garage on Houston street) as it is the same price.

Date: 2 months ago

Review №14

Rating: 5

Simply amazing hotel in an amazing spot. Walkable to many downtown bars & restaurants. Noteworthy details: Does not have a bar or breakfast

Date: 2 months ago

Review №15

Rating: 5

The decor was excellent and the staff was very responsive.

Date: 2 months ago

Review №16

Rating: 5

After searching for somewhere to go for afternoon tea for my daughter s birthday we chose The Ashton Hotel and they did not disappoint. The food was great and the experience was so much fun. The staff and service couldn t have been better.

Date: 3 months ago

Review №17

Rating: 5

Nice Vibe On the rooftop Service

Date: 3 months ago

Review №18

Rating: 5

This is a review for afternoon tea. All the staff including Anabel and Marcos were lovely. I really enjoyed my experience. Best cucumber finger sandwich I ve had. The flute of champagne was a nice touch.

Date: 3 months ago

Review №19

Rating: 5

We had a great experience at The Ashton! We came for a tea party themed birthday, and it was wonderful! The attention to detail was great, and Anabel was so lovely! Very attentive and lots of patience for our group of 5 year olds!

Date: 3 months ago

Review №20

Rating: 5

The tea and valet services are fantastic! Anabel and Marcos did a wonderful job!

Date: 3 months ago

Review №21

Rating: 5

Had the afternoon tea here, was so lovely and our server Anabel was very helpful! Would recommend to try for a special occasion!

Date: 3 months ago

Review №22

Rating: 5

Date: 4 months ago

Review №23

Rating: 4

Hotel is clean and conveniently located. The staff were friendly and helpful. Currently lacks food services. The drawback was valet. Every day it took over 30 minutes to get our vehicle. Change of valet company is needed. Walkability: Restaurants and convention center is two blocks away.

Date: 4 months ago

Review №24

Rating: 4

Date: 5 months ago

Review №25

Rating: 5

Rooms are a little small and dated but quaint and clean. The location is minutes from everything in cowtown and the staff was very accommodating. Definitely will be staying there again.

Date: 6 months ago

Review №26

Rating: 3

I am really disappointed in this hotel and stay, the number (if you call it) rings and rings and you cant get through to the front desk and their voicemail is full so hopefully you dont actually need to get in contact with them. The room: quaint and nice, it was quiet and clean. The sewer smell in the lobby both days of my stay was so strong the only thing you could do was hold your breath and run. There is no ice nor water, everything is pay to play here and the front desk people were always absent (likely due to the smell). The hotel fees have gone up and if you are using a separate card for incidentals they will it it with that - $11.50 per day on top of whatever quoted price you pay prior to your stay. Overall would not stay here again, there are other hotels in the area that are easier to get ahold of and more transparent with total charges/fees.

Date: 6 months ago

Review №27

Rating: 1

Date: 6 months ago

Review №28

Rating: 2

The afternoon tea is disappointing. They didn t even have milk for the tea. Also had a banquet fee and automatic 26% gratuity for subpar service.

Date: 7 months ago

Review №29

Rating: 4

We had high tea here, and everything was fantastic! Gian and Anabel were great, and we will definitely be coming back! Removed a star, because the last two times Ive been here for high tea, there was no one attending the valet parking.

Date: 7 months ago

Review №30

Rating: 4

Great stay in downtown Fort Worth. Very polite staff, front desk and valet. Nice size rooms and large bathroom with separate shower and tub

Date: 8 months ago

Review №31

Rating: 5

Great Hotel for exploring downtown Ft Worth near Sundance

Date: 8 months ago

Review №32

Rating: 5

Nice suite. No complaints. It does not have a bar or dining room, but there are plenty within a block or two.

Date: 8 months ago

Review №33

Rating: 1

This review is for the tea room at the Ashton in Fort Worth. My husband and I took the in-laws to the tea room for an afternoon tea experience. The food left a lot to be desired. The finger sandwiches were not fresh, and they were prepared on stale bread. The desert bites tasted like desert trays from an average grocery store. Also, the tea selection is limited; there s no green tea and no tea pairing option. Finally, there were no mention of banquet fee on top of the $65 per person, for total of $354 for 4. Just last week I paid the same money to have dinner at Hell s Kitchen in Las Vegas and had a great delicious meal. Let s just say we walked away with a negative experience.

Date: 8 months ago

Review №34

Rating: 5

The only complaint I have is that the shower water didnt get very hot.

Date: 9 months ago

Review №35

Rating: 4

Heat not working at all couldn t get room above 66 Walkability: Walking to Sundance Square Rooms : 4/5 |

Date: 9 months ago

Review №36

Rating: 4

There werent many people on staff during the evening and night hours. For instance, I went out for something to eat and came back, and no one was at the front desk or in the lobby at all. Not that downtown Fort Worth is bad, but anyone off the street could have gone up in the elevators and mingled about the hotel.

Date: 9 months ago

Review №37

Rating: 5

Our team stayed here for a 3 day meeting and have nothing but great things to say! This cute hotel is in the perfect location for great restaurants, fun things to do and cool bars. Everything is within blocks of The Ashton, including access to an amazing workout facility included with our stay. Of course we were here to work, and from planning the meeting to suggestions on where to go, the staff at The Ashton were to notch. Tracy, our sales manager, was a prop and did an excellent job facilitating all things related to our stay and the meeting itself. She ensured that our meeting room was well stocked and prepared. Our sleeping rooms were super comfortable with lush linens and towels. Chantallie checked us in quickly, was super helpful and replied to all requests with a smile. Our AV/IT expert, Harold was very helpful and reacted to last minute requests professionally and also with a smile. It was wonderful to stay at this lovely hotel and work with a great team of professionals - I highly recommend The Ashton and especially Tracy, Chantallie, and Harold!

Date: 9 months ago

Review №38

Rating: 5

Date: 9 months ago

Review №39

Rating: 4

Date: 10 months ago

Review №40

Rating: 4

Enjoyed our stay at the Ashton. Easy to get anywhere downtown. Friendly and helpful staff. Valet Parking by Sneh was prompt and courteous. Room was quiet and bed very comfortable. Walkability: It is easy to get anywhere in downtown from the Ashton.

Date: 10 months ago

Review №41

Rating: 1

Underwhelmed! For a 4 star hotel in Ft Worth, we were completely underwhelmed. Service was ok at best. When you walk into the lobby you expect to be transported back in time as this is a historic hotel. At the very least, I expected it to be nice. They have storage shelf s in view at the checkin desk. If I pay $300 a night, I don t want to see cleaning supplies in the lobby. The room was ok. Nothing special here. I could have been in a really old Holiday Inn for what it s worth. Bed was not overly comfortable, bathroom underwhelmed. Just wasn t a very nice hotel.

Date: 10 months ago

Review №42

Rating: 4

Date: 10 months ago

Review №43

Rating: 5

For a place that is over 100 years old, this hotel is nice. Located near everything downtown town, it provides close access to the convention center and many businesses. No breakfast onsite, but places within walking distance. Rooms were decent. Quiet hotel. Bed was comfortable. European style bathroom was nice. Valet parking only, so check the cost of not included with your room rate. Would recommend staying here.

Date: 10 months ago

Review №44

Rating: 5

I had a wonderful weekend with my now Fiancé at the Ashton Hotel the other weekend. October 21st we got engaged and thanks to the accommodations that were made, we were able to enjoy a great evening and a wonderful place to stay. The staff was very friendly and valet attentive. Highly recommend. Rooms: This was our second time staying here and room was clean and perfect like last time. Nearby activities: Fort Worth Water Gardens Walkability: very close walking distance to many restaurants, bars, and tourist attractions. Noteworthy details: The champagne was a very nice touch to our wonderful get away.

Date: 10 months ago

Review №45

Rating: 5

Wonderful experience! Room was comfy, the jacuzzi tub was to die for, and our room was soo cold but cozy under the blankets! My husband and I ended up getting sick and having to rush out in the morning and I accidentally left behind my Grandma s pearls that I wore on my wedding night (the night before). I was devastated when I realized and while the girl working the evening shift was less than helpful, the young lady working this Friday morning was the most compassionate, sweet person ever and made sure I got it back this morning. She was beyond sympathetic and I can t thank her and the very honest housekeeping crew enough!

Date: 11 months ago

Review №46

Rating: 5

Had my honeymoon here <3 it was so quaint, classy and just perfect! They gave us a complimentary champagne and chocolates for the occasion. We also did the late check out for a little more so were able to lounge in hot tub till 3pm!

Date: 11 months ago

Review №47

Rating: 5

Fantastic place to stay. Rooms are comfortable, with pillows that you can adjust to your preference (firm or soft). Location is very desirable - a few blocks from the Convention Center, and a couple blocks from Sundance Square. In-room coffee, safe, fridge. Staff is accommodating, and some greet you by name. Valet service available, so no parking hassles. Already planning out next stay.

Date: a year ago

Review №48

Rating: 5

Date: a year ago

Review №49

Rating: 5

Our servers Anabel and Marcos were so kind! Fantastic food and beautiful restaurant.

Date: a year ago

Review №50

Rating: 5

I had Tea in their Tea room with my friends and the service was wonderful. They had beautifully crafted, pastries and hors doeuvres. They had many types of teas to choose from and the china was beautiful. I would love to go again!

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 1

Really upsetting that you cannot get ahold of anyone at this hotel. We were looking to have a room block and a brunch for our wedding weekend. I tried contacting this hotel for weeks with zero response and no one to answer the phone except an outside booking party working from their home. Super bummer!

Date: a year ago

Review №53

Rating: 5

Loved the afternoon tea! Anabel & Gian were excellent servers. Such a great, luxurious experience!

Date: a year ago

Review №54

Rating: 5

Only one complaint. The bed was too firm for me and my wife. Other than that perfect.

Date: a year ago

Review №55

Rating: 5

I took my mom and grandma to the high tea. It was very nice. Chef worked around food allergies as well. Our server Gian, was very attentive.

Date: a year ago

Review №56

Rating: 5

We enjoyed a beautiful afternoon high tea with Gian! Thank you! Food and drinks: Delicious scones!! Service : 5/5 |

Date: a year ago

Review №57

Rating: 5

Extremely helpful and friendly staff. Valet was amazing. Hotel is very clean and quiet. Had tea which was amazing. Delicious entrees and excellent tea. Wish the restaurant was still open. Overall a wonderful experience.

Date: a year ago

Review №58

Rating: 5

We loved our afternoon tea experience with Marcos and Anabel! I came with my mom and sisters and we had a lovely 4 course tea time with unlimited refills of our tea selection. They even accommodated for one of us being gluten intolerant.

Date: a year ago

Review №59

Rating: 5

We love going to high tea here! Our server this time, Marco, was wonderful! Highly recommended!!

Date: a year ago

Review №60

Rating: 5

Beautiful hotel. Great customer service. Front desk staff very friendly & helpful. I cant wait to go back.

Date: a year ago

Review №61

Rating: 5

Such a wonderful tea!!! I am gluten free and they were so kindly accommodating! Our servers Gian and Anabel were just delightful!

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 5

Beautifully modernized old building.

Date: a year ago

Review №64

Rating: 5

We had a great time having tea at The Ashton! Gian and Annabelle were fantastic servers. The food and tea were delicious.

Date: a year ago

Review №65

Rating: 5

I had an amazing stay at the Ashton Hotel! Beautiful rooms, comfy beds, and gorgeous location but the best part about it was the service. Lauren, the lady at the concierge desk, made my stay unforgettable with her kindness. Would definitely recommend staying here if you are in the area!

Date: a year ago

Review №66

Rating: 4

We had a very comfortable experience here. Its older, and the amenities dont blow you away, but it was a great price and place for the location! Tons in walking distance. Also, the shower was amazing SO much water pressure.

Date: a year ago

Review №67

Rating: 5

Everything was great. Maria, was totally awesome taking care of my room. Room always felt clean, crisp and cared for. Thank you Maria! Safety: Always felt safe Walkability: Everything was within walking distance that would cover any need Food and drinks: Too much to chooses from

Date: a year ago

Review №68

Rating: 5

Afternoon tea was so wonderful. Our server, Gian was so pleasant. I will be back soon.

Date: a year ago

Review №69

Rating: 5

Afternoon tea is a must. Our server Gian was first class! The food and tea was delicious and the atmosphere was lovely.

Date: a year ago

Review №70

Rating: 5

We had a great experience and will definitely come back. Our waiter Gian was the best.

Date: a year ago

Review №71

Rating: 5

Everything was perfect. We had a 2 day meeting there. Conference rooms worked out great. Hotel rooms were clean and well maintained. Front desk staff was helpful and pleasant to talk to. All in all, it was a great experience. Would recommend. Within walking distance of all kinds of places to eat and night life. And trust me, I dont like to walk and it was not an issue for me. Rooms: Clean but not alot of extras. Well maintained. Nearby activities: Reasturants, Bars and shops all within walking distance. Safety: Very clean city and no issues walking even at night Walkability: No need for a cab or uber. Food and drinks: All you could wish for with a couple of blocks Noteworthy details: Minutes from history Hilton where JFK spent his last night. Also close to memorial.

Date: a year ago

Review №72

Rating: 5

We just finished the scrumptious afternoon tea with my girlfriends, and Gian, Marcos and Skylar took such great care of us! It was a wonderful afternoon!!!

Date: a year ago

Review №73

Rating: 5

Went for tea with some sweet friends. It was just lovely. Gian was fantastic! Very kind, attentive, and helpful, especially as we had some gluten-free needs and plenty of questions for him to answer. He did everything he could to make our experience wonderful.

Date: a year ago

Review №74

Rating: 5

Food and drinks: Went here for afternoon tea, Gian provided wonderful service! Food and drink were great, and they accommodate gluten free options as well.

Date: a year ago

Review №75

Rating: 5

Wonderful staff, super good looking room and a comfy bed! The worst part of the room is the satellite TV service. Dish sucks, get DirecTV. Other than that, perfect! The bathroom is massive (compared to most hotels), and its an actual tub and shower combo. Didnt take a bath, but nice to know I had the option available if I didnt want to shower. Though the toilet paper dispenser requires one to be a contortionist in order to reach it. Best to have it on top of the toilet itself when you need it. But Im nitpicking, really a 5 star place and even better is the staff working there. Everyone is as polite as youd expect, and its not phony. Wicked cool staff, all around.

Date: a year ago

Review №76

Rating: 5

I was very satisfied with my stay!!! Litzy and Skylar were so helpful and bubbly !!! I have never had this kind of service at a hotel!!! They were so good to inform me on when valet is very busy and when to call down so I would not have to wait too too long. They also were very fun and easy to talk to!! I wish hotels had women just as wonderful as these two ladies !!!! You guys are doing amazing with them !!!!!!

Date: a year ago

Review №77

Rating: 5

We booked the Tea Room and had a wonderful experience. The Winter menu was delicious and our server Gian made the experience lovely as well. Would definitely come again.

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 5

The Ashton Hotel was a very nice stay, as soon as I walked in Litzi the front desk agent was very friendly, helpful and professional. My room was very nice and clean. Great location in the city near tons of restaurants. I HIGHLY recommend this place!

Date: a year ago

Review №80

Rating: 5

The rooms are very cozy and different from your regular chains. Feels more homie. The front desk attendants, especially Skylar and Litzi. They were very helpful with where to go and whats around. Maria is a great housekeeper too. Rooms: AC is a little inaccurate but its so darn comfy. Nearby activities: FOOD!!! Safety: You cant walk in without passing an employee that knew you. Walkability: Everything is within 3-5 blocks. All types of food. A CVS for basic needs. Food and drinks: The food they provided for breakfast was delicious. A great variety that changed everyday.

Date: a year ago

Review №81

Rating: 5

We were using a room on 2nd floor for a business meeting and it was unbearably warm in the room. I asked a worker to see if they could bring a fan or fix the AC. They brought a fan and Cory from maintence fixed the broken thermostat and used a temperature spot meter to check the new temps. Problem fixed and I could focus on our business training vs being distracted by a room to warm. This happened within 15 mins of bringing it to hotels attention.

Date: a year ago

Review №82

Rating: 5

The hotel and staff are all excellent, front desk were all helpful and the house keeping staff were perfect

Date: a year ago

Review №83

Rating: 5

Spectacular location in the city. Close to numerous restaurants (Sundance Square). Pleasant staff, clean quiet hotel experience. Very pleased with the business/training during our time here. Would definitely recommend.

Date: a year ago

Review №84

Rating: 5

Very nice hotel with great service.

Date: a year ago

Review №85

Rating: 5

Lauren was so perfect and accommodating. From the first time she said hi to the last day i stayed. Lauren was the one to talk to. The history of this place is amazing. I would suggest staying here whenever you are in the area. If you have the ability, try to get one of the few rooms with the balcony. Floor to ceiling windows. It truly shows the beauty of this place. So much history and stories if you talk to the employees! You cant go wrong choosing this place. Amazing....loved the floor to ceiling windows!!! Rooms: Floor to ceiling windows as well as the jacuzzi tub Nearby activities: Food, dancing, night life was great!

Date: a year ago

Review №86

Rating: 5

Excellent service provided during their tea service.

Date: a year ago

Review №87

Rating: 5

Litzi at the front desk was awsome, always greeted us with a smile. Seemed genuinely happy to help us when we needed something. Definitely recommend staying here, beds pillows rooms where comfortable. The room was very spacious and service was great. In this Beautiful historic hotel, No complaints here!

Date: a year ago

Review №88

Rating: 5

Litzi and Skylar have been a huge help and very accommodating!! Can t thank them enough!!!

Date: a year ago

Review №89

Rating: 1

I used to work here and id just stay somewhere else if I were you. Or enjoy wasting your money!!

Date: a year ago

Review №90

Rating: 5

We had a wonderful stay! All of the staff and especially Chantallie, at the front desk, were the best! We would highly recommend this hotel to anyone. We will definitely be back!

Date: a year ago

Review №91

Rating: 5

My wife and I stayed here after our wedding night and had the best experience. The guy working the front desk overnight 12/17/22 took awesome care of us. We got in late and had to leave early, and he went above and beyond to make sure our car was out front at 4am so we didnt miss our flight. I cant remember his name but he was a big help, and the hotel was very clean over looking downtown.

Date: a year ago

Review №92

Rating: 5

My husband and I stayed here our wedding night. Everything was perfect from the moment we walked through the doors. We were walking distance to everything we needed. Skyler and Jocelyn at the front desk were very friendly and were able yo accommodate all our needs. The building is beautiful. Our room had a claw foot tub which was great for pictures!

Date: a year ago

Review №93

Rating: 5

This place was very nice. My wife and I stayed there for the weekend. The room was huge and the bed was extra comfortable. We will definitely stay there again and recommend the place.

Date: a year ago

Review №94

Rating: 5

Date: a year ago

Review №95

Rating: 5

Beautiful hotel with great rooms. Suites are awesome! Very friendly staff!

Date: a year ago

Review №96

Rating: 5

Wonderful! So pretty and the staff is so accommodating!!

Date: a year ago

Review №97

Rating: 5

First the venue was very nice cozy. Luxurious and kind staff. The room was awesome with good view and amenities I didnt even need because there are so many. The next morning Lauren at the front made sure everything was taken care of and valet is about to bring my car Im checking out happy. Thx

Date: a year ago

Review №98

Rating: 1

First, let me start out by saying this was our Thirtieth Wedding Anniversary celebration and we were planning to make a weekend of it. To start things off, the whirlpool bath in the room was not working, which was why we chose this specific room in the first place. When checking out I mentioned this to the front desk personnel, who could not have cared less. I told her we had specifically paid MORE for the room because it advertised that feature. Cricket noise. Secondly, we were jolted awake by an unsolicited wake-up call at 7 a.m. When I mentioned this, the front desk person replied, Oh yeah, there were several others who had that happen too. Well, the fact that others suffered the same fate that makes me feel so much better. Not. Lastly, we had an appalling experience retrieving our vehicle. Initially we were told that it would be at least a half hour to get our car. Well, okay, there was only the one attendant and he seemed to be rather frazzled. We waited 20 minutes for our car, finally the attendant told us we might want to go down the street a few blocks to the Hilton as they were parking cars of the Ashton guests at that location, and they could help get our car sooner because he thought he would be at least an additional half hour getting ours. We walked down to the Hilton and stood in the cold for 20 to 25 minutes until I tell my husband that I am walking back to the Ashton at least I can sit indoors and not freeze to death while waiting for the car. No one ever helped us. We wound up returning to the Ashton only to discover that our car keys had been lost and at which point they began asking for a description of our vehicle. At this point I was nearing tears. When our car was finally returned the surly valet had a minor fit when my husband declined to give him a tip. I mean, really? You are rude, non-responsive, apparently incompetent, and then expect a tip? When we were leaving the young woman at the front desk apologized for the absolute disaster of a stay and said that she would have the manager contact us later that day to try to make the experience right. I told her that we would really appreciate a call. That was a Sunday morning, it has been three days since this happened. Any guesses? Yep, no call. No email No comment. I completely understand that a couple s anniversary may not be a big deal to a business establishment, but it really was a special milestone to us. I also expected a level of excellence and service at an establishment of this caliber, or should I say the purported caliber. Never again! If I am hoping for quality, I will go to the Omni or even the faded albeit service-oriented Renaissance. I seldom write reviews and certainly try not to dwell on a negative experience, however, I am hoping I can save someone else some grief and incredible disappointment over a spoiled special event.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Chantallie at the front desk made my stay impeccable. All of my questions have been answered. It felt like home!

Date: a year ago

Review №101

Rating: 1

At nearly $300 per night I had high expectations of this boutique hotel and was terribly disappointed. The room was a typical hotel room and the bed was comfortable but the pleasant anniversary getaway hotel ended there. We were supposed to get a Tea/light lunch with the reservation; however, there was no such thing offered/provided. We were in the 4th floor facing 6th street and the traffic noise, especially in the wee hours of Saturday night, was very, very loud. Car alarms on the street and loud cars make for a poor nights rest. The windows of the hotel were caked with dirt. The desk staff seemed wholly incompetent (every time we walked past, without luggage, they would ask are you checking out?). The required valet was a joke, we called down to have the car retrieved and got a call back from the system indicating it would be ready in 10 minutes, when we showed up at the right time the answer we got was oh, sorry, I didnt hear my phone buzz. The next time there was no call back that the car was ready and when we decided to go to the lobby to check on it, behold the car was there. The Echo Auto that I leave attached to my dash was broken. Luckily nothing was stolen. As someone who has spent a lot of nights in hotels this is among the poorest experiences Ive had. If you want a historic boutique experience I would highly recommend that you try the Kimpton hotel thats at 7th and Main instead of The Ashton, the AC Hotel (boutique brand in the Marriott family) thats on the West side of 5th and Main or even the Courtyard by Marriott thats on the East side of 5th and Main. Terribly disappointed. Definitely wont be back.

Date: a year ago

Review №102

Rating: 4

We stayed at The Ashton Hotel for our wedding anniversary weekend. It was a beautiful historic hotel. The room was very spacious and service was great. My only complaint was that the a/c didn t work very well and the room felt a little stuffy. There were many restaurants and shops nearby and it made for a great weekend!

Date: a year ago

Review №103

Rating: 1

Total dump, restaurant temporarily closed terrible snack bar (envision a half full pack of 24 water case) lol. Called several times asking when we were leaving (days before checkout). It looks like sometimes the rooms are around $100 I guess that would be a decent price but anything more is a total rip off.

Date: a year ago

Review №104

Rating: 4

Date: a year ago

Review №105

Rating: 5

Very personable and clean surroundings ! Especially Maria and Valerie!!! Rooms

Date: a year ago

Review №106

Rating: 5

The staff was very helpful and accommodating. Joseline at the front desk went over and above to help me with everything I needed. Valerie was welcoming and informative when I arrived. Maria kept my room clean and well stocked- she was also very kind.

Date: a year ago

Review №107

Rating: 5

My stay has been great! Joseline at the front desk is always helpful, informative and kind. When I needed room service Maria did an excellent job. My room was as clean and fresh as the first night I arrived. Top notch hotel!

Date: a year ago

Review №108

Rating: 5

Maria provided excellent service on the housekeeping bring me extra things without me ever having to ask such as a bathmat when she noticed I was using one of the towels as one. As well as making sure the room was spotless. 5 star experience that I would definitely recommend.

Date: a year ago

Review №109

Rating: 5

Joseline at the front desk was very attentive during my stay at the hotel. Great service!

Date: a year ago

Review №110

Rating: 5

Beautiful historic hotel building, absolutely amazing beds and pillows so comfortable. Temperature in rooms keep you comfortable the staff is very helpful especially Valerie. Housekeeping cleaned my room very quickly everyday and provided a rug so that the splash wasn t dangerous after getting out of the shower. Lawra was my housekeeper and she did an excellent job all week!

Date: a year ago

Review №111

Rating: 5

Valerie Litz at the front Desk was pleasant and very helpful during my stay. She always greeted me with a smile and made everyone feel welcome and valued as a guest.

Date: a year ago

Review №112

Rating: 5

Awesome staff awesome people Valerie and Maria

Date: a year ago

Review №113

Rating: 5

Joseline & Lauren were awesome with all of my needs at the front desk and Maria took care of my room when needed. I would highly recommend the Ashton Hotel! Great location and fabulous staff!!

Date: a year ago

Review №114

Rating: 5

Clean comfortable room!

Date: a year ago

Review №115

Rating: 5

Rodney was very attentive to our needs

Date: a year ago

Review №116

Rating: 5

If I could give more than 5 stars I would hands down! Joseline at the front desk was always friendly and helpful, and Maria in housekeeping even went as far as folding an outfit that was left out. Absolutely phenomenal service!

Date: a year ago

Review №117

Rating: 5

Staff was incredible. Maria and Consuelo especially made my stay so nice!

Date: a year ago

Review №118

Rating: 5

Maria with housekeeping did an excellent job in maintaining my room the entire week I was there.

Date: a year ago

Review №119

Rating: 5

Maria and Lawra did a fantastic job with my room. Excellent stay!!

Date: a year ago

Review №120

Rating: 5

House keeping team was outstanding! Maria and Consuelo always left my room fresh and comfortable thank you!!!

Date: a year ago

Review №121

Rating: 5

Maria and all of the staff has been amazing really enjoyed my stay here I would recommend to anybody thanks again

Date: a year ago

Review №122

Rating: 5

Hotel was really nice and Valeria at the front desk was great! Maria kept the room nice and clean all week. Great experience would 100% recommend.

Date: a year ago

Review №123

Rating: 3

Beautiful building but, A/C never got fixed neither did the leaking bath tub. Beware the $10 a night Historic fee thats charged after you check out. Rooms

Date: a year ago

Review №124

Rating: 5

Litzie was amazing

Date: a year ago

Review №125

Rating: 5

This hotel is very comfortable + Greatest staff Ive ever seen at a Hotel !!!!! it has been my pleasure thank you. Rooms

Date: a year ago

Review №126

Rating: 1

I made a reservation in August for a room for 1 night on 10/22 for my daughter and new son-in-law for their wedding night. I prepaid the $311 in August for their room. I spoke to the hotel on the day of the wedding and was told everything was ready for them and I let the hotel know they would be checking in late, 10:30 or so. My daughter called about 10:30pm crying and told me that they were at the hotel trying to check in and were told they did not have a room due to a problem that the hotel had with their bookings. The lady at the Ashton told them that a reservation had been made for them down the street at another hotel. Needless to say they were not happy and went home. I called The Ashton and was told that they had a room open up and they were waiting for the newlyweds to check back in. Never called the newlyweds but told me this information! This is all taking place after 11pm. I told them no way were they driving back to stay at The Ashton! Awful experience and no one knowing what they were doing. Thank you Ashton Hotel for ruining their first night as newlyweds.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 2

The rooms in the amenities are awesome. However when I went to grab a bag of chips and a pop from downstairs on my last night, one of the hotel employees grabbed a bunch of stuff right after me and for a single bag of chips and pop I got an invoice a week later for $39. If I had the time to actually file a proper complaint I would but this is the best I can do. They basically charge you for what you grab and then charge it for an additional five or six bags for themselves. Just a heads up as a lot of people would just let this go and let the charge go through as it typically goes through a whole week after your stay.

Date: a year ago

Review №129

Rating: 1

Stay away. This is the loudest hotel I ve ever been to. We were there spending the night for our anniversary and ended up going home and just saying, Forget it. The first room backed up to a bar and we clearly heard loud music and thumping from the bass, and the front desk thankfully moved us to another room. The second room was on the corner with a red light and we could hear every single car engine revving up and zooming by. The staff were nice, but didn t seem too knowledgeable on the front desk duties. The rooms were lovely, but just very noisy. Spend your money elsewhere.

Date: a year ago

Review №130

Rating: 5

Amazing service, great place for events

Date: 2 years ago

Review №131

Rating: 3

Stayed the night here on a Saturday. Decent location and the coffee shop on the corner was amazing. The room was spacious and the bathroom was about as big as the room. Though the tub was tiny and it dripped all night, had to shut the door. The sheets had a strong bleach smell. Bed was comfortable and I m kinda picky about that. Booked the room and was told valet was included then got billed for valet. The sign to park there is confusing and their website doesn t give clear parking information either. The building was built in 1915 and you can somewhat smell the old cigarette smoke in the halls, at least on 5th floor where I was. Windows were huge with decent view considering surrounded by tall buildings, but windows were dirty as heck outside. Likely won t be staying here or recommending it. Overall cost was $220+ after they charge for valet even though it was supposed to be included. Customer Service isn t something they strive for here, more like an oh well attitude.

Date: 2 years ago

Review №132

Rating: 5

The food, service & ambiance were great! The lobster mac n cheese Ah-mazing!

Date: 2 years ago

Review №133

Rating: 5

Thank you very much for your kindness. I was able to lift the restrictions on the card after that. Rooms

Date: 2 years ago

Review №134

Rating: 4

Date: 2 years ago

Review №135

Rating: 4

Date: 2 years ago

Review №136

Rating: 1

Very expensive and the TVs dont even work.

Date: 2 years ago

Review №137

Rating: 2

It s a beautiful hotel but not for the price. They no longer do wine tasting. And a jet in our tub flew out and hit me when I went to use their bath tub. I went down and informed the front desk but they just stared at me. For $450 a night I expected more.

Date: 2 years ago

Review №138

Rating: 4

This is a great historic hotel in the heart of cowtown, excuse me, downtown Fort Worth. The building isnt overly huge, its in a great location, I mean Petes dueling piano bar is legit right around the corner (go there after 7pm for good drinks and sing loud damnit!) Had a minor issue with the toilet in the room which was fixed promptly when reported.

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 1

Extremely rude management. The treatment from the man greeting us when we came in was that of a third class citizen. We were so appalled by his treatment that we did not stay the night.

Date: 2 years ago

Review №141

Rating: 3

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 2

Wife and I checked in Thursday 3/24. Room was amazing complete with a soaker tub a rare treat for the both of us. However the remote control for the television was missing and the last guest s k-cup was still in the coffee maker which we cleaned prior to use in addition to there not being any coffee or cups in the room. We called front desk who corrected the coffee situation but claimed that the hotel engineer who works for them and the Hilton downtown would have to replace the remote. Sadly, no remote came. I know this is a small thing but when one pays $300+ for a room the coffee maker should be clean and the television should be usable. Normally when one checks out the first question is how was your stay? . No such question was asked which would have been a Segway to explain what happened. And when we did explain it wasn t taken seriously. Would not recommend as this place doesn t know what the definition of service is; sticking with Marriotts moving forward which are cleaner and you have a remote for the television!

Date: 2 years ago

Review №144

Rating: 1

Edited, again. We went there to hopefully be able to have a good experience. Unfortunately, that didn t happen. Would NOT recommend this hotel. Go to the Worthington or the Omni in the same area. I reserved a signature suite for some of my friends as a gift. We had to change their arrival date. The hotel made the change no problem. But neglected to tell me it was NOT for the same room type. I chose that room because it had the two person jacuzzi. The price went up but the room went down and we didn t know it til they checked in. I called and couldn t get anyone at the hotel. Talked w reservations for over 20 minutes and they told me everything I said was true but there was nothing they could do about it and I needed to talk to the hotel. I tried again but could not get through to them. Be warned. They are hard to communicate with and changes can happen but you MUST confirm that they aren t changing your room type. Signature Suite is not the same as a Signature Room.

Date: 2 years ago

Review №145

Rating: 1

Not clean, not worth the money.

Date: 2 years ago

Review №146

Rating: 4

Extremely luxurious, historical hotel. The staff is very helpful and nice. Parking was a bit of a nightmare, and, during a large downtown event, it was difficult to even get into a spot for valet parking.

Date: 2 years ago

Review №147

Rating: 5

Old historic hotel, friendly staff and convenient to downtown.

Date: 2 years ago

Review №148

Rating: 5

Cool

Date: 2 years ago

Review №149

Rating: 5

This place was amazing!! . Im going back as many times as Marissa will go. Everything was perfect right down to the weather

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 5

What an Amazing hotel. Beautiful and Clean!! The atmosphere and the staff are best in the business. The attention to details and to my stay is far above an other hotel experience I have ever had. It is the only place to stay in Downtown Fort Worth. The Presidential Suite ! Rooms

Date: 2 years ago

Review №152

Rating: 2

The room was very nice, but the service was possibly the worst Ive ever experienced. Just as an example, this morning we waited 45 minutes for the valet to bring our car around. Our shortest wait time all weekend was 25 minutes. There were other issues as well.

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 1

Please make sure when you book a reservation for the High Tea that you get whomever name that you spoke with. My reservation magically disappeared and reservations are completely booked. Very sad people lie just to get you off the phone. I will go elsewhere.

Date: 2 years ago

Review №156

Rating: 5

Nice mix of history and modern.

Date: 2 years ago

Review №157

Rating: 5

Very clean lobby.

Date: 2 years ago

Review №158

Rating: 5

Classic hotel in a great location!

Date: 2 years ago

Review №159

Rating: 5

Loved our stay there!! The hotel is absolutely gorgeous and rich in history. Front desk and valet were so welcoming and friendly. The bed was so comfortable and we definitely felt rested the next day. Not to mention, the location was amazing! Very close to Sundance Square and all the fine dinning. We really enjoyed our stay! I would highly recommend! Be back soon!

Date: 2 years ago

Review №160

Rating: 5

Very nice and clean

Date: 2 years ago

Review №161

Rating: 5

We stay here often and the staff always takes great care of everything. The atmosphere and decor is very unique. Location is great with lots to do within walking distance.

Date: 2 years ago

Review №162

Rating: 5

I had the opportunity to stay here for a work conference and can not say enough good things about the team here. They make you feel welcomed the minute you walk in and the positive experience continues the whole stay. I love how unique the rooms are and the common areas are great. Looking forward to my next stay!

Date: 2 years ago

Review №163

Rating: 5

Nice old historical hotel. My wife and I had a corner room with a great view each way up and down the streets. The staff were very nice and accommodating.

Date: 2 years ago

Review №164

Rating: 5

I was very pleased with my stay at this location. The staff was exceptional and the room modern and clean. I also loved the proximity to Bass Performance Hall which was a short walk away. Add in its history and I would say it was an excellent value for the price. I would definately stay here again.

Date: 3 years ago

Review №165

Rating: 5

Date: 3 years ago

Review №166

Rating: 5

Lovely hotel, spacious rooms with high ceilings. Will definitely return!

Date: 3 years ago

Review №167

Rating: 5

Date: 3 years ago

Review №168

Rating: 5

Nice rooms. Great service!

Date: 3 years ago

Review №169

Rating: 5

Date: 3 years ago

Review №170

Rating: 4

The location is fantastic, the rooms are clean, only thing that could help is a bit more staff because there is a long wait at the desk. The desk should be manned by two people with all they are in charge of. Other wise they were kind and suggested great places to visit and have breakfast.

Date: 3 years ago

Review №171

Rating: 5

Beautiful room. Great staff! Will definitely be back

Date: 3 years ago

Review №172

Rating: 5

The Ashton Hotel is absolutely amazing. I cannot express how much I truly loved our stay. The rooms are super spacious and the staff are so friendly and excel at customer service. 10/10 will definitely stay here again!!!!

Date: 3 years ago

Review №173

Rating: 5

Jorge was the BEST! Beautiful hotel and great service

Date: 3 years ago

Review №174

Rating: 3

Date: 3 years ago

Review №175

Rating: 5

We cant recommend this hotel enough! The front desk service was amazing, and the room was so nice and comfortable. They made us feel special our entire stay, and were very accomodating to our luggage storage needs after we checked out.

Date: 3 years ago

Review №176

Rating: 2

Great location. Pleasing decor. Comfortable bed and the on-site manager was very nice. BUT BEYOND that I wouldn t recommend!!!!! Reservation phone call was painfully difficult, repetitive, crying child in the background, re-clarified again and again on a 2 night reservation that she STILL FAILED to book correctly. Upon arrival-no bellhop, valet is actually 3 blocks away and check-in was a 10 min hassle due to the keyless app download. Our room was TINY and our bed was 15 feet from our double door entry. The hallway noise literally kept us awake both night. We were checked out of our room unbeknownst to us due to the incorrect reservation. 30 min HASSLE again with the keyless app once we were allowed to check back in. We were told we could check out at 11:00am-only to receive a 9:00am phone call clarifying what time we wanted out $36 a day valet car delivered. VERY DISAPPOINTING STAY to say the least!!!!!

Date: 3 years ago

Review №177

Rating: 5

Comfortable rooms and friendly service, five stars all the way.

Date: 3 years ago

Review №178

Rating: 5

The hotel has been renovated, exquisitely so. We had a claw footed tub whirlpool style and a shower big enough for two lovers! The staff were very attentive and helpful. All Hotel stays should be this awesome!

Date: 3 years ago

Review №179

Rating: 5

Great small hotel jorge was awesome

Date: 3 years ago

Review №180

Rating: 5

This was our first getaway.. my fiances birthday.. and absolutely one of the best experiences i could have hoped for. With the bar being covid- closed they found us beer and even delivered up wine for us. We soaked in the tub.. loved the views and had the most fantastic service! Thank you all for making the weekend special.

Date: 3 years ago

Review №181

Rating: 5

Date: 3 years ago

Review №182

Rating: 5

Husband and I stayed Labor Day weekend. Jorge, the Genl Mgr, is top notch - he really knows how to treat his guests. Rooms = Ultra Clean; Location = can walk to the square; Price = Excellent Value; we will be coming back! Hope this helps anyone looking for a clean room (which is number one on my list) the bathroom is large with a separate shower and bath.

Date: 4 years ago

Review №183

Rating: 5

My wife and I stayed here for the first 2 nights of our honeymoon and were very impressed with the Ashton! I spoke to Jorge prior to our arrival, who was kind enough to upgrade our suite to the incredibly gorgeous Presidential Suite. I cant say enough good things about the Ashton and its staff - but suffice it to say that they made our stay special enough that were planning on returning for our anniversary. Would absolutely recommend the Asthon!

Date: 4 years ago

Review №184

Rating: 2

Poor management in getting this place ready to open after being shut down because of Rona. Very disappointed spending our 25th anniversary there.

Date: 4 years ago

Review №185

Rating: 5

Date: 4 years ago

Review №186

Rating: 1

Trying to get ahold of the hotel for a potential bridal shower venue and I cant reach ANYONE. Is there a different number?

Date: 4 years ago

Review №187

Rating: 3

Listed as a 4 star hotel..... maybe 3.8.... Great location. Stayed in one of their suites. Over priced for what you get. Wall paper in the bathroom was peeling off, chipped tiles, toilet paper holder falling off wall, remote for TV was worn out and didnt work well. Staff was friendly and courteous. When we arrived there was no one out front to direct you where to park or go (its on busy main street).

Date: 4 years ago

Review №188

Rating: 4

Date: 4 years ago

Review №189

Rating: 3

This hotel has lots of potential, but unfortunately just didn t quite do it for us. The historic aspect of the hotel showed, and not in a positive way. We stayed in a signature suite. The room was very cute and nicely decorated, and the bed was also very comfortable. The bathroom however needs a lot of work - it looked like it had been half-remodeled in the past. The shower and tub combo needs replacing badly! We were so excited to use the bath tub but it was pretty disgusting to be quite honest. The quality of the hotel and room falls short in comparison to other hotels in the area within the price range.

Date: 4 years ago

Review №190

Rating: 5

Loved the stay here

Date: 4 years ago

Review №191

Rating: 5

The rooms are awesome! Very clean and well decorated! Bed was very comfortable! Room service is excellent!

Date: 4 years ago

Review №192

Rating: 4

I haven t stayed here yet, but I have already had such a wonderful experience!! I had issues booking, and when I called Leslie was so accommodating and quick to help me resolve the issue. I m looking forward to my stay here!!

Date: 4 years ago

Review №193

Rating: 5

Date: 4 years ago

Review №194

Rating: 5

Date: 4 years ago

Review №195

Rating: 1

Date: 4 years ago

Review №196

Rating: 1

Poor service poor cleanliness

Date: 4 years ago

Review №197

Rating: 5

I didnt actually stay there. The staff was nice enough to let me keep warm in the lobby while i waited for my ride. Thank you!

Date: 4 years ago

Review №198

Rating: 4

Date: 4 years ago

Review №199

Rating: 5

Date: 4 years ago

Review №200

Rating: 5

Date: 4 years ago