AutoNation Ford Fort Worth

Review №1

Rating: 5

The person that helped me with my truck was pretty kind with me..

Date: 16 hours ago

Review №2

Rating: 5

Quick and easy service of my mustang!! Will be back

Date: 18 hours ago

Review №3

Rating: 1

The manager here does his best to trick what he thinks are single women into the door to offer less than half of original quote for a vehicle that has zero issues to tries and press them into selling for cheap with lies, tried to claim suspension issues, the vehicle has full inspection reports(carfaxed) by certified dealer less than 100 miles before he test drove it. Zero issues but likes to make things up without having a certified tech even set eyes on the vehicle then gets soft when confronted by a male customer asking for proof of said issues. Would absolutely recommend going anywhere else. Specially if you re a woman going in alone. Made promises that the quote online was lower due to their system messing up information, then offered less than half of that when in person even tho the car has zero mechanical issues and every ding and scratch was mentioned prior. I myself am and have been a certified mechanic, ASE certified in automotive steering and suspension for more than 10 years now, and as soon as he was made aware of that he stumbled on his words as he was caught making things up. I d hate to see the type of business this place does selling cars, lying to get more money out of them more so than most dealers surely.

Date: 19 hours ago

Review №4

Rating: 5

Always a pleasure getting my vehicle serviced here.

Date: 21 hours ago

Review №5

Rating: 5

Very efficient service. The car was delivered to the HOUSE!

Date: a day ago

Review №6

Rating: 5

The staff is very nice. I ve been having my truck for 2 years. I would recommend anyone. Very professional and great atmosphere

Date: a day ago

Review №7

Rating: 5

I received outstanding service while at auto nation ford. The people there really care about their customers. Pacer is great.

Date: a day ago

Review №8

Rating: 5

love this dealership!

Date: a day ago

Review №9

Rating: 4

Took 3 weeks to figure out the problem, but got her done.

Date: a day ago

Review №10

Rating: 5

Its a lot of details I didnt even know about the car and for someone to help me know what plan I have was great. And the service was fast

Date: 2 days ago

Review №11

Rating: 5

Great customer service

Date: 2 days ago

Review №12

Rating: 5

Date: 4 days ago

Review №13

Rating: 5

Date: 4 days ago

Review №14

Rating: 5

Good experience and above all the best advice, thank you very much Manny

Date: 4 days ago

Review №15

Rating: 5

Service is always great and they keep you informed. Very nice personal.

Date: 4 days ago

Review №16

Rating: 5

As a new customer and resident, I couldn t be more pleased with my auto service experience. The service representative provided an ideal presentation of the dealership management! Thank you for an excellent introduction. Don E

Date: 5 days ago

Review №17

Rating: 5

Awesome experience!! Staff treated us like family!!!

Date: 5 days ago

Review №18

Rating: 5

Date: 5 days ago

Review №19

Rating: 5

Date: 5 days ago

Review №20

Rating: 5

Date: 5 days ago

Review №21

Rating: 5

Thank you for your exemplary service. There was something that concerned me and the mechanic answered it with his remark on the invoice.

Date: 5 days ago

Review №22

Rating: 5

Date: 6 days ago

Review №23

Rating: 5

I simultaneously worked 5 separate dealerships on nearly the same model truck and learned a lot. The price spread was vast, the games untenable- ultimately autonation not only gave me the most for my trade by a margin of 5K but they made the deal work, obtained better terms than my credit union, and. Left me with a good experience. Great job you all! Go see Blake - great guy and sales persons, not pushy at all - you won t regret the dealer or this salesman! (Finance was game free as well) - I WILL be back, which says a lot because I never say that about a dealer

Date: a week ago

Review №24

Rating: 5

Date: a week ago

Review №25

Rating: 1

This place is a joke went to pick up my truck and sales person took my keys so I wasnt able to take home so I have to drive back to Dallas they offered to deliver it but want to drive it I ask if it can be delivered by tow truck they said no . This place is a joke never again

Date: a week ago

Review №26

Rating: 5

Blake is awesome and straight to the point got us what we re looking for as soon as we walked in the door. Jason in finance was great to deal with and made sure we were in and out in a timely manner

Date: a week ago

Review №27

Rating: 5

Date: a week ago

Review №28

Rating: 5

Stefano was great to work with

Date: a week ago

Review №29

Rating: 5

Darla was very professional and courteous on my most recent visit! I am thankful for all her help, and the good job the mechanics did! Keep up the good work!

Date: a week ago

Review №30

Rating: 5

Fast and informative had my truck out faster than qouted

Date: a week ago

Review №31

Rating: 5

Everyone was nice and helpful.

Date: a week ago

Review №32

Rating: 5

Ive worked with Jeannie for over 10 years now, and each experience gets better and better! I have followed her everywhere! Jeannie is exceptional...she is very attentive, leaves out no details, makes the process super smooth and is one of the best human beings I know. AutoNation Ford (as a whole) has the kindest employees who truly go above and beyond for their customers!! I had the pleasure of working with Mike Chanlasen this go-around and he too was top-notch, thorough, patient and super sweet. Super grateful to Jeanie and Mike for AGAIN making my experience perfect!!!

Date: a week ago

Review №33

Rating: 5

They were friendly and honest about the time frame and Gary the shuttle driver was very kind and professional.

Date: a week ago

Review №34

Rating: 5

Date: 2 weeks ago

Review №35

Rating: 5

Quick service and great customer service!

Date: 2 weeks ago

Review №36

Rating: 5

Ive been buying cars from this store for years, ever since the Charlie Hilliard days. Lost count of how many cars and trucks. Not once have I been disappointed. This is a great place to buy a car.

Date: 2 weeks ago

Review №37

Rating: 5

Great service

Date: 2 weeks ago

Review №38

Rating: 5

Quick and easy drop off. Courteous and professional staff.

Date: 2 weeks ago

Review №39

Rating: 5

Great service and even better service ryders I have a Ford dealer less than five miles away and i drive way out of my way to get service here thanks guy keep up the great job

Date: 2 weeks ago

Review №40

Rating: 5

Date: 2 weeks ago

Review №41

Rating: 5

Date: 2 weeks ago

Review №42

Rating: 5

Ciara in customer service did an outstanding job taking care of my vehicle and insured that everything was done properly.

Date: 2 weeks ago

Review №43

Rating: 1

I am beyond fed up with the way AutoNation Ford and AutoNation Chevy have handled my situation. I purchased a GMC Acadia from AutoNation Ford Fort Worth, and from the moment I drove it off the lot, I ve had nothing but problems. Shortly after my purchase, the vehicle began experiencing mechanical issues. Instead of being helped by the service department as promised, I was redirected to AutoNation Chevy due to the vehicle being a GMC. I took time out of my day to physically drive to AutoNation Chevy, where I waited for hours while they processed paperwork, only to be told that my insurance wouldn t cover the loaner vehicle they had promised. This entire ordeal has been nothing but a massive headache. After months of dealing with personal challenges, I switched insurance companies and reached out again, only to be told I m not even on a list to receive a loaner. I m now expected to wait even longer to get my car serviced! The lack of communication between departments and failure to follow through on commitments is unacceptable. I have been left without reliable transportation for far too long, and frankly, the trust I initially placed in AutoNation has been completely shattered. This experience has caused me endless stress and I would not recommend AutoNation to anyone based on the way they have handled this. If I could dump this car on the side of the road, I would!

Date: 2 weeks ago

Review №44

Rating: 5

Date: 2 weeks ago

Review №45

Rating: 5

Date: 3 weeks ago

Review №46

Rating: 5

Great customer service. My advisor Ciara kept me updated the whole time. You can even arrange to have their shuttle pick you and take you back to the dealership or they can bring the car to you. Very helpful when you are busy with work.

Date: 3 weeks ago

Review №47

Rating: 5

It was very easy to schedule the service on my vehicle through email. I received text updates and pictures throughout the day and my car was returned to me at my home. Everyone was very nice. I was really surprised and happy with the dealership s service. Kudos to the service team!

Date: 3 weeks ago

Review №48

Rating: 5

Wonderful experience. Knowledgeable staff, courteous and professional. Serviced my vehicle, provided recommendations and information on a recall I had not been able to get at other dealers. Very pleased with my visit and I will be returning.

Date: 3 weeks ago

Review №49

Rating: 5

Date: 3 weeks ago

Review №50

Rating: 5

In autonation Ford they did a great job in service

Date: 3 weeks ago

Review №51

Rating: 5

I started out at another Ford dealership where they were rude and quickly dismissed me and said they couldn t help me with an issue at that time. I schedule and appointment with Ft Worth Auto Nation and from the very beginning everyone was so helpful. Even the one time I was dealing with the loss of a family member and I was not at MY best (being frustrated and not so nice I m embarrassed to say because I was stressed) , the Service manager looked past that and still tried to help. Add to that, I always have a need to to utilize the shuttle for work and the gentleman that drives is absolutely wonderful and so kind. We usually catch up on football if it s football season or any number of things. This is the place to go if you need anything.

Date: 3 weeks ago

Review №52

Rating: 5

Date: 3 weeks ago

Review №53

Rating: 5

I have bought several cars and trucks from Ford over the years. I use this location for all my service needs. Is very close to my home. Work has always been done correctly and never have I had to return for related additional work. Great service team.

Date: 3 weeks ago

Review №54

Rating: 5

Would HIGHLY recommend i came in today with my mind on a specific car and Adi did an amazing job helping me sort things out she was very helpful a was just a overall great salesman she was kind and sweet and walked out with the EXACT car i wanted thanks to her!!!!!!

Date: 3 weeks ago

Review №55

Rating: 5

I brought our 2021 Bronco in after the transport service drove it off the driveway. They repaired it right away!

Date: 3 weeks ago

Review №56

Rating: 5

Once again Jose came through honestly and in a timely manner!! Thank you!! A++++++

Date: 3 weeks ago

Review №57

Rating: 5

Great experience, zero pressure to buy, even though we did!

Date: 3 weeks ago

Review №58

Rating: 5

Date: 3 weeks ago

Review №59

Rating: 5

Amazing service!!! I couldn t imagine dealing with another dealership.

Date: 3 weeks ago

Review №60

Rating: 5

Great Customer Service. I Completely Trusted Them With Giving Me A Great Deal On My Trade! I Wouldnt Have Chosen Any Other Dealership Than Autonation Ford!

Date: 3 weeks ago

Review №61

Rating: 5

They are truly the best dealer around. All the salesman were nice and knowledgeable. They really strive to get you what you re looking for without being too pushy. Bret Dobbs was an amazing salesman! And Jerry made the financing process a breeze. The customer service was impeccable and I would buy my next car here again. 10/10

Date: 3 weeks ago

Review №62

Rating: 5

Helped me out of a bad deal, into an amazing new vehicle.

Date: 3 weeks ago

Review №63

Rating: 5

Fast and easy. No pushy salesman trying to upsell parts to replace that are not needed. They did what I asked and got it done quick.

Date: 3 weeks ago

Review №64

Rating: 5

The service was done professionally and promptly, .and the customer service was excellent

Date: 3 weeks ago

Review №65

Rating: 5

My partner and I recently purchased a vehicle with Autonation Ford. We were fortunate to have Chris Purtell as our salesman. He is very professional and efficient. I would recommend Autonation Ford and Chris to anyone looking for a good deal and good salesmanship.

Date: 3 weeks ago

Review №66

Rating: 5

Jeannie Conlon is a BEAST... she found me exactly what I wanted within minutes. The entire process was easy and I couldnt be happier with my choice.

Date: 3 weeks ago

Review №67

Rating: 5

Cedric Lott was my salesman and as long as he s selling cars he s who I ll use when buying! Got me the exact vehicle I was looking for and make everything as smooth and easy as could be. Great group of guys and a great team they have going. If your looking for a new or used vehicles give them a shout they ask what you want and what you want out of the vehicle your interested in and made it happen.

Date: 3 weeks ago

Review №68

Rating: 5

My experience is always good so nice and so professional . I will always be a Ford Girl !!

Date: 3 weeks ago

Review №69

Rating: 5

Date: 3 weeks ago

Review №70

Rating: 2

The advertisement for the express oil change list tire rotation as well, but when I asked about it the advisor stated that would be an extra $35 for a rotation. The advisor also informed me that I couldnt use the Express oil special because the shop is not set up for that; why would you let me make the appointment if the dealership is not set up to handle it. Management had to informed the advisor that they would honor it , so the oil change took place only after getting approval from management. I understand taxes and fees but to advertise a $39 oil change and paying $61 dollars upon completion is unacceptable, and that doesnt include tire rotation.

Date: 4 weeks ago

Review №71

Rating: 5

Date: 4 weeks ago

Review №72

Rating: 5

Date: 4 weeks ago

Review №73

Rating: 5

Had a great experiece at this Ford service department, after a terrible one at another , reason why we took vehicle to this one. Darla , the service assitant mgr handled everthing in the most professional way from start to finish. She explained everything. Had the vehicle ready when promised !!!! And it was fixed correctly. Service level , LIKE THE GOOD OLD DAYS!! Thank you.

Date: 4 weeks ago

Review №74

Rating: 1

My $7995 deal is now 16000k + and Ive had to take the car back. Warning: Deceptive Business Practices Buyer Beware! A VERY HONEST POST I purchased a vehicle for $7,995 and was talked into adding a warranty. I was initially quoted $2,500 for the warranty, but the finance manager later told me it was $3,000. I refused, so he claimed to give me a coupon to reduce the price back to $2,500, but instead, he processed it at $3,000 with an interest rate of 12.5%. The paperwork was hastily folded and shoved into an envelope, leaving me with no clear view of what I had actually signed. Since then, the car has had multiple issues. There were two failed starts, the key wouldn t work, the shocks were bad, the car was missing, the interior was falling apart, and I even found what looked like dried blood in the seat pocket. No manual was included with the car, and the brakes grind when in reverse. Despite all this, they only offered to replace the shocks. I later noticed that the document mentioned a minor accident, but based on the condition of the car, it looks like the damage was much more severe than they disclosed. To make matters worse, my grandson was interested in a truck. After running his credit, they suddenly claimed it was sold, only to repost it at a higher price the next day. I m 65 and disabled, and I trusted a large dealership to do the right thing. Unfortunately, this business showed no integrity, and I feel completely taken advantage of. Beware if they can deceive me, a disable senior, its possible they will deceive anyone. God have mercy on their actions, because they failed a serious test of honesty. Dont fall into the same trap! I will make it my point to repost my review so it will be noticed

Date: a month ago

Review №75

Rating: 5

My experience with AutoNation Ford was great, always has been. Their customer service is excellent.

Date: a month ago

Review №76

Rating: 5

My experience was great, I was treated like royalty by everyone. I will drive a Ford forever. Thanks

Date: a month ago

Review №77

Rating: 5

Thank everyone was helpful and friendly. From the time I set up my appointment until I picked up my truck.

Date: a month ago

Review №78

Rating: 4

Date: a month ago

Review №79

Rating: 5

First dealership experience. They made the entire buying process super simple and easy, and I love the new car. Great work!

Date: a month ago

Review №80

Rating: 2

Be careful with your purchase here! You dont get to see the vehicle youre buying for very long or see it just on paper so take your time! Check all the details and have them slow down for you otherwise step away, came from 66 miles away so the drive made me tired enough to get caught up in the quick sale tactics. Im now stuck with a model that was different from what I thought I purchased for my dream car and while their complimentary first payment for the mistake is nice it still leaves me in a situation no one should ever be in. I attempted to fix the issue within hours of catching the issue and before my payment was even taken to no avail. There are other dealerships that have 3-day or 72 -hour (Love it-or-Leave it) returns regardless of if new or used and would have covered my issue. Quick to get you to sign without due diligence to exactly what youre getting. I think the customer service was decent, but that experience has left me sour over the whole thing.

Date: a month ago

Review №81

Rating: 5

Concierge was very attentive & helpful, service was fast

Date: a month ago

Review №82

Rating: 5

Date: a month ago

Review №83

Rating: 5

By far Best Customer Service out of the 3 Auto Nations I have dealt with in the past year!! I ll stick with this location for all my car needs!!

Date: a month ago

Review №84

Rating: 5

AutoNation of Fort Worth treated my wife and me like family. The experience and treatment of the sales department and finance department was above par. This patronage made our decision the easiest ever in the purchase of our 2023 Expedition. My wife is extremely happy with her new SUV. Thank you Auto Nation with our new purchase and overall great experience.

Date: a month ago

Review №85

Rating: 5

Date: a month ago

Review №86

Rating: 5

Amazing people! Tyler and Mike helped me with my first car and they were amazing !

Date: a month ago

Review №87

Rating: 5

Excellent service, very good work and very friendly customer service

Date: a month ago

Review №88

Rating: 3

Not so great service this time

Date: a month ago

Review №89

Rating: 5

AutoNation Ford was fantastic they were professional and trustworthy. I would highly recommend this dealership over other Ford dealerships. My visit originated over incorrectly performed work from another Ford dealership who held the car for 3 weeks only once called me back despite 46 calls to them. 21 days and they could not diagnose a check engine light. AutoNation Ford fixed me up and did a tune up in an afternoon.

Date: a month ago

Review №90

Rating: 5

Date: a month ago

Review №91

Rating: 5

AutoNation Ford on Bryant Irvin Rd in Fort Worth TX is the only dealership I will use when my car needs service from a simple oil change to a major repair. They understand how important vehicles are to people and get the service completed as quick as possible (usually quicker then quoted) and keep you up to date on timelines.

Date: a month ago

Review №92

Rating: 1

Went in for oil change got a new air filter they charged $24 labor to install filter which takes 5 second to unclip unit and set in new filter that s crazy!!!!!!

Date: a month ago

Review №93

Rating: 5

Date: a month ago

Review №94

Rating: 3

So I bought a car here about 2 weeks ago. I love the car. Its my 8th mustang. The experience buying the car wasnt bad at all. The reason for the 3 stars is because I had something taken out of my car before I could get it. I traded my car in and by the time all was said and done it was pretty late after closing. So it was me and my sales guy left. I was kinda in a hurry getting items out of my trade in, items in the glove box and center console. The one place I completely overlooked is the sunglass holder to the left of the steering wheel. Its where I keep my sunglasses. These were prescription ray bans. So they werent cheap. If they were it wouldnt have bothered me as much as it has. My sales guy knew I was coming back the next day to return a spare key I had at my house and when I called him the next day to tell him I was on my way, I told him that there were a couple of other things I left in the car, including my sunglasses. When I go there, he wasnt there so another sales guy walked me back to where the car was and first thing I opened was the ace for the sunglasses. They were gone. The thing that sucks the most about this is that my sales guy was the last one to drive my car. It was late at night and he drove it to the back lot and thats it. I was there early the next day so the car hadnt moved. I went to the front desk asking if someone had turned them in but like I said nobody had been in the car since the previous night. I waited for 30 minutes for my sales guy to show up just for him to tell me I must have taken them out prior. Basically calling me a liar. So it was either him or me and I know I forgot them in there. If these were cheap $10 sunglasses I wouldnt have even made a big deal about them but they were prescription Ray Bans. So now I am out over $400 because he just wouldnt say hey you forgot these. The thing that bugs me the most is I told him in text that I forgot them in my car. He could have easily just brought them with him into work and say, here they are. But thats that. I could ealily post his name in here but I saw a 10 year plaque in his office. A other thing thats upsetting, hes been there long enough to know that stuff happens all the time. And I guar8i am not the only person this has happened to. So this will be my last time at Autonation Ford in Fort Worth.

Date: a month ago

Review №95

Rating: 5

Most people typically write reviews when something goes wrong, but this time I want to share an exceptionally positive experience. I recently purchased a used F-150 from this dealership, AutoNation Ford Fort Worth, and from start to finish, the process was smooth and professional. Before visiting, I did extensive research on the specific model, engine, and trim I wanted. I also made sure the price was fair, comparing it against various sources. When I found the vehicle listed online that met all my criteria, we went in immediately. During the visit, we test-drove the vehicle and discussed a few minor issues that I requested be addressed. Even though it was a used vehicle, the dealership promptly took care of everything I asked for. The service from the entire staff was incredible, but I must especially commend General Manager Raul Luna. His professionalism and the way he conducted business won over my loyalty and ensured that I will return for future purchases. I highly recommend this dealership to anyone looking for a vehicle. The team here, led by Raul Luna, provides top-notch service and genuinely cares about their customers.

Date: a month ago

Review №96

Rating: 5

I recently purchased my first brand new vehicle and Haden made it a breeze! Everyone was very nice and friendly! Definitely gonna use them again!!!

Date: a month ago

Review №97

Rating: 5

I brought my car in for emergency service, as always, Ms. Darla Marshall is the best. Everyone treats you like family. My car gets the best service. I always recommend AutoNation to family and friends. I cannot say enough Darla is a blessing. You have the best team. Blessings and love to you all.

Date: a month ago

Review №98

Rating: 3

Never trust a salesman

Date: a month ago

Review №99

Rating: 5

The customer service was outstanding and I never had to go outside in the heat and they brought me my car from out of town I am so happy with the result everything was smooth everybody was so polite I am constantly referring people to my salesman. Thank you Mr Miguel

Date: a month ago

Review №100

Rating: 5

The most kind and respectful employees a person could ask for. So grateful for the positive experience they were able to offer me. 10/10 would recommend

Date: a month ago

Review №101

Rating: 5

Prompt service, they kept me well-informed. The car was ready even faster than I might have expected.

Date: a month ago

Review №102

Rating: 5

They made getting into a ride super easy! Had a snag within having the car 2 days but they jumped on getting a loaner and getting the problem fixed!

Date: a month ago

Review №103

Rating: 5

Very nice people the place is very clean lots space to sit and work if needed to They offer free coffee. There is also a water machine and ice machine I usually sit an appointment to have my oil change and I m in and out I would highly recommend them.

Date: a month ago

Review №104

Rating: 1

I recently bought a used Nissan from here and was appalled by the experience. I trusted a reputable dealership to provide a reliable car, not a lemon. They assured me of a thorough inspection, but the car had major issues within a week, leading to thousands of dollars in repairs costing nearly the price of the car. The so-called inspection clearly missed critical problems, making me think having Ford technicians isnpect anything other than Ford is leading to such a large mistake. I am deeply disappointed with the quality of service from autonation Ford. This experience has been frustrating and costly, and I urge others to think twice before trusting this dealership with a used car, not specifically a Ford. Update - below it makes it look like the dealer attempted to make it right, but I have not received an update after my initial conversation with the care representative that reached out below. Be careful when dealing with this dealer.

Date: a month ago

Review №105

Rating: 5

Raul is the reason we came to this dealership he is Awesome! Our finance experience was great keep that young man he is a great asset to the dealership. Blake our sales associate is a great guy.

Date: a month ago

Review №106

Rating: 5

Great service, stayed in contact, work completed as told. Highly recommend

Date: a month ago

Review №107

Rating: 5

They always take care of their customers.

Date: a month ago

Review №108

Rating: 5

Good

Date: a month ago

Review №109

Rating: 5

I cant say enough good things about AutoNation Fort Worth! From start to finish they were top notch. They made the process easy. TaShonda made communication easy and always checked up on me. Taylor my sales guy went out of his way to pick up the car at a different location for me and was incredibly patient with my and making a difficult choice. Even down to Gary with the paper signing! 10 out of 10 would recommend this dealership!

Date: a month ago

Review №110

Rating: 5

Sobi was super great to work with. Very friendly, responsive, and knowledgeable. Thank you!

Date: a month ago

Review №111

Rating: 5

Great service and staff

Date: a month ago

Review №112

Rating: 5

Date: a month ago

Review №113

Rating: 5

I had to get recall maintenance done so I called the dealership and made a convenient appointment. They were very professional and pleasant. They let me know that it would take some time and asked if I had a way home. Since I live within twelve miles of the dealership they give you a ride home with the shuttle and will deliver your car to you after repairs are finished! Just fantastic! Quality repair work, rides home, you can t get better than that.

Date: a month ago

Review №114

Rating: 5

Darla, in the service department was top-notch, and kept me in the loop through the entire process of getting my Explorer repaired! Very much appreciated!!

Date: a month ago

Review №115

Rating: 5

My experience with AutoNation was great. When I spoke with Ciara Hernandez and told her was was going with my moms car . She ask me if I wanted a tow truck her insurance took care of it. She kept me updated on what was needed and how long it would be. es she was able to put her in a loaner. I will always use this dealership. Campus Drive I am still waiting on, their tech to call me three weeks later never again.I brought my 1999 Mazda 626 there. Charlie Hillard Ford. Good customer services.

Date: a month ago

Review №116

Rating: 5

Hamid went above and beyond to make sure the transaction went great. I was please with trade in value and love my truck. Thank to the GM and the best salesman Hamid Ismaili. I will only buy from him great Job Autonation FW Ford

Date: a month ago

Review №117

Rating: 5

Great job. Fair, friendly treatment. Have traded there multiple times this year and would be happy to deal with them again.

Date: a month ago

Review №118

Rating: 5

Always professional and timely. Never disappointed. Im forever a customer. Ford Tuff

Date: a month ago

Review №119

Rating: 5

My experience at AutoNation Ford was very pleasant. It was my first experience purchasing a car on my own. They were very thorough in explaining the whole process from looking at car options to the signing of the purchase contract. I highly recommend them.

Date: a month ago

Review №120

Rating: 5

Date: a month ago

Review №121

Rating: 5

Had a leak in my tire took it in they approved it with my insurance and it was done.

Date: a month ago

Review №122

Rating: 1

Terrible customer service. I purchased a RAV4 from here and the battery they sold me exploded due to a safety recall with the vehicle. Was ignored by my salesman and told by the manager there was nothing they could do and had to work with Toyota and my insurance. It wasn t their fault my car caught on fire, but man their customer service was so poor.

Date: a month ago

Review №123

Rating: 5

Date: a month ago

Review №124

Rating: 4

they new what the problem was just buy looking. thats awesome. keep up the good work

Date: a month ago

Review №125

Rating: 5

Great customer greeted with a smile and respect quick service they did a great job

Date: a month ago

Review №126

Rating: 5

Another great job by the team @ AutoNation Ford Fort Worth!!

Date: a month ago

Review №127

Rating: 5

Fast, friendly service. Ciara, my advisor kept me informed. Excellent experience. Thank you. They even delivered it to me when completed.

Date: a month ago

Review №128

Rating: 5

Date: a month ago

Review №129

Rating: 5

Prompt service. Service advisor was great. Out faster than anticipated

Date: a month ago

Review №130

Rating: 5

Manny truly listened to us and spent several hours helping us select the right vehicle and funding for our budget.

Date: a month ago

Review №131

Rating: 4

Chastady was amazing! Had many issues with Ford House service in the past but she was great at communicating and staying on schedule. Big thanks to Chastady

Date: a month ago

Review №132

Rating: 5

Fast and communicated with me during my wait!

Date: a month ago

Review №133

Rating: 5

Date: a month ago

Review №134

Rating: 1

Well, when I passed by this location Blake Bown was my contact brought me an estimate after he did hard pull to my credit and try to make me buy the car saying that he s going on vacation for a couple of days and the car may not stay longer and asked me if I want to start my application. I said NO, will give you a call if want to. So how you guys run my application without my permission and send me a letter that my application got rejected? It doesn t make any sense you run an application for someone didn t decide to buy yet specially after giving an estimate? Is that legal? Whoever read this, just be careful who you deal with. This place run the application without my permission. I would never do business with untreated people.

Date: a month ago

Review №135

Rating: 3

Originally you showed that my brakes needed attention but we put it off but the next 2 trips to your shop I asked that my brakes. be checked and all I received was the thumb up OKAY everything looks good. Then a month or so later the car started making noise running down the street as well as braking. We took it to the shop and now I need new rotors and brake pads. If, back 4 to 6 months ago, someone would have check the brakes as requested we would have saved the rotor replacement which was over $350. Im very dissatisfied when asking to have a specific item checked on my vehicle and nothing was done but yet your answer was that everything looks good, your okay.

Date: a month ago

Review №136

Rating: 5

Very easy process. People negotiated in a positive manner and the prices was completed quickly.

Date: a month ago

Review №137

Rating: 5

Fast and efficient! Great customer service!

Date: a month ago

Review №138

Rating: 5

I have a work schedule and location that doesnt allow me to get to a phone during working hours. I was able to work out a deal via email with Haden on a new truck. When I was able to come in to the dealer, I got the truck for the exact price we had worked out. After completing the paperwork, Haden was very helpful in getting my Ford app linked up with the truck and showing me all the features even though the dealership was already closed. I would recommend Haden Houk as a sales associate if you are looking for a new vehicle.

Date: a month ago

Review №139

Rating: 1

Way out of line will try to get you to sign off on buying a car you have not seen in person

Date: a month ago

Review №140

Rating: 5

Date: a month ago

Review №141

Rating: 5

Date: a month ago

Review №142

Rating: 5

Xavier and Nicole walked us through the buying process on a new Ford, and we were out the door with a new car in a few hours. Friendly service without high-pressure sales tactics. Thanks!

Date: a month ago

Review №143

Rating: 5

Date: a month ago

Review №144

Rating: 5

At this dealership I have bought parts in the past but never a car service. This was my first time in for service and even though I didnt make an appointment my service advisor Ciara took my expedition in for service and was out of there in less than an hour! This lady is very courteous and respectful, I have been to other dealers in the past and can say with honesty Ciara enjoys her job and when you get a person like her it makes a whole lot of difference.

Date: a month ago

Review №145

Rating: 3

At first, the salesman Bret Dobbs did a pretty good job of keeping me informed and notified of deals I was looking for on a used F150. He even came up with a good deal on a new 2023 that turned out to be the best deal for me. The only thing I was disappointed with concerning the deal was on a quote he gave me and then when I went back the next day to sign the deal, $450 was added back due to an issue he said was with warranty for the bedliner which did not seem ethical or right to me. This was even after he said he had the first offer OKd by the sales manager (Zach Mathews). There was also a delay in being able to get with the financial guy to sign the papers so after sitting around for a couple of hours I said I needed to go and would come back the next day and to please have everything ready for me. The next day they were better but still not as ready as I had expected even though I told them the time I would be there. On a separate note, I was pleased Bret was able to get me a discounted price on a bedliner for my truck. He ordered it and said it would be there the next day or the day after, with which I was pleased. I sent Bret texts and asked for updates but did not get all the response as I requested. On the third day I called Parts myself and they told me the bedcover would be in that day by around noon and they would call me when it arrived which they did. Earlier that morning I had asked Bret to check with Parts and let me know if arrived by 1:30 but I did not hear back from him. Parts did call me me about 1:30 and said the part was in and I could come pick it up. Not sure why Bret never responded to my request text to let me and let me know he received my text and to give me updates. My expectations were and always have been that sales and others need to follow through after a sales just as much as during a sale. Even though there may have been things going on behind the scenes with my requests, I was not not kept in the loop to my satisfaction nor were acknowledgements given to me that my messages were received nor the time lines with which they were being handled. Ill be glad to discuss these matters with anyone from Ford that wishes to call me to discuss in more detail, but please give me a heads up if going to call . Nathan Lindley

Date: 2 months ago

Review №146

Rating: 5

Great experience

Date: 2 months ago

Review №147

Rating: 5

AutoNation great service. The service team took care of my vehicle in a timely manner. Stayed in communication with me through the process and no issues.

Date: 2 months ago

Review №148

Rating: 5

Date: 2 months ago

Review №149

Rating: 5

Knowledgeable on my repair

Date: 2 months ago

Review №150

Rating: 5

I had a great experience with the service department. My service representative was Chastady and she kept me in the loop with everything that was going on with my vehicle. I had the vehicle towed and the same day it was towed the tech was able to look at the damage to my vehicle. It was a quick turnaround and the company and service representative Chastady made it worthwhile! Definitely recommend them!

Date: 2 months ago

Review №151

Rating: 5

Date: 2 months ago

Review №152

Rating: 5

Jose, the Service Mgr, helped me, told me the repairs that d be made and followed up. Good person and he walked the talk. All good.

Date: 2 months ago

Review №153

Rating: 5

Excellent Service. Also thanks to Mike Parker the Service Manager in the Fort Worth AutoNation. Good job AutoNation.

Date: 2 months ago

Review №154

Rating: 5

I have been going to Auto Nation for many years for car maintenance . I always make my appointments early mornings and take the shuttle car to work.The service is always exceptional!

Date: 2 months ago

Review №155

Rating: 5

Great job Steve Hunter

Date: 2 months ago

Review №156

Rating: 5

They are always nice and get the job done. I only have one car so the ride to work after dropping it off was definitely a blessing. The curtesy driver is Awesome

Date: 2 months ago

Review №157

Rating: 5

Fantastic experience at Auto Nation Ford in Fort Worth. MJ helped us find exactly what we were looking for.

Date: 2 months ago

Review №158

Rating: 5

Date: 2 months ago

Review №159

Rating: 5

Great experience and great customer service. Go see MJ he will find you what you looking for. This was the best decision to come AutoNation Ford

Date: 2 months ago

Review №160

Rating: 5

Very prompt and got me on my way.

Date: 2 months ago

Review №161

Rating: 5

Great service

Date: 2 months ago

Review №162

Rating: 5

It was good

Date: 2 months ago

Review №163

Rating: 5

Date: 2 months ago

Review №164

Rating: 5

Quick, prompt, and courteous service.

Date: 2 months ago

Review №165

Rating: 5

Adam and Justin were awesome!! I appreciate all the hard work done on my car!

Date: 2 months ago

Review №166

Rating: 5

5 + 5 + 5 to infinity! Great job everyone! They stayed in touch, they kept me up to date and they did not even blink at what needed to be done, they just did it with a smile. Definitely will be using them in the future!

Date: 2 months ago

Review №167

Rating: 5

Auto Nation has always done great services for me. I will be back.

Date: 2 months ago

Review №168

Rating: 5

Painless

Date: 2 months ago

Review №169

Rating: 5

We ve used this dealership s service department about 3 times now since moving to this area and they are wonderful. Very easy to work with, got us an appointment quickly and our vehicles were completed when promised. This last service Edward was our service advisor and he was awesome!! Would highly recommend this dealership! We dealt with Darla and Gary this time and they were great! Took care of all our issues and even delivered our vehicle to us when service was completed. Darla was awesome kept me informed took great care of all our issues!!! Gary and the other gentleman that delivered our Maverick back were also great very prompt and very helpful to have it delivered!!!

Date: 2 months ago

Review №170

Rating: 5

While I had a delayed wait due to warranty company approval for diagnostics and repairs the staff at Autonation did an amazing job keeping me in the loop on my F-150. Once they got the green light from the warrant holder my truck was ready for pickup within 24 hours! They are professional, kind and you can tell actually enjoy what they do! Thank you to my service manager Adam and Autonation!

Date: 2 months ago

Review №171

Rating: 5

The service department took great care of me . I had bought a bumper to bumper warranty no hassles .

Date: 2 months ago

Review №172

Rating: 5

Nice dealership, very clean and very friendly, was prompt and fast, will continue to use

Date: 2 months ago

Review №173

Rating: 1

Not happy with the service, the amount of time I had to wait just to get a tire changed was ridiculous. I informed the clerk of my tire maintenance plan before hand and after waiting 3 hours she informed me that verification took almost an hour so thats why it took so long!! There were customers that came in after me ( not sure for what service) but were also able to get their service completed in a lot shorter amount of time!

Date: 2 months ago

Review №174

Rating: 5

Good stuff

Date: 2 months ago

Review №175

Rating: 5

Took my vehicle to the Bryant Irving location for a recall notice I had gotten and a few other things that needed to be checked on. Justin was very helpful with everything and kept me informed and offered extended help if needed be

Date: 2 months ago

Review №176

Rating: 5

Had a great experience with the service department! Fast and easy. I love being apart of the ford family and I love my new Bronco Sport

Date: 2 months ago

Review №177

Rating: 5

Stephan on the service drive was super friendly got my truck in for an inspection. Hes helped me before with my service needs always down to earth.

Date: 2 months ago

Review №178

Rating: 5

Randy Weldon was phenomenal. He made the whole process a breeze from the first phone call to the final handshake. His manager was a great guy to deal with also. The price I was offered was a fair one and I will definitely be doing business there again because of the service they provided.

Date: 2 months ago

Review №179

Rating: 5

Great Service from every level of staff. We plan to be a lifetime customer!

Date: 2 months ago

Review №180

Rating: 5

Friendly, courteous and professional service. No trying to sell you things you didnt come in for.

Date: 2 months ago

Review №181

Rating: 5

Used Ford Rewards program to purchase and install splash guards on my new explorer at no cost. Ordering was simple and delivery to the dealer was fast. Expertly Installed and job completed as promised. Dealership people are great, Friendly and supportive.

Date: 2 months ago

Review №182

Rating: 5

Our salesman, Haden H. was wonderful! He stayed with us throughout the entire journey and made it smooth and fast. We love our new car and being a new member of the AutoNation Ford family!

Date: 2 months ago

Review №183

Rating: 5

Manny at Auto Nation ford was great to work with on the purchase of a new Bronco. Very personable and informative of the process and the Bronco.

Date: 2 months ago

Review №184

Rating: 5

I was treated very good , valet service drivers were great and Jose Ramos was very professional, informative and willing to address my concerns . This is one time I appreciated my service. Thank you Jose and Amber great customer service!

Date: 2 months ago

Review №185

Rating: 5

I was tired of the payment on my truck that I rarely used so I tried to sell it privately and it proved to be impossible with how much was still owed. I got an offer from auto nation online and Ian, a purchaser for the dealership reached out to schedule an in person appraisal. Ian was great to work with and the appraisers were very fair. To my surprise I was given no less than what they offered online. I will use this dealership again.

Date: 2 months ago

Review №186

Rating: 1

I had a 10 am appointment for an oil change and it took until 12:20 pm to be completed. Grease was smeared on left door under window from a tech s arm and debris was left on driver side floor mat.

Date: 2 months ago

Review №187

Rating: 5

Buyer beware of the mandatory Dent protection that is $700 and mandatory appearance protection that is also $700. Ali the sales manager says it is non negotiable! Just what you want to do is spend $1400 on things you dont want on the car YOU want. Communication is non existent once they realize youve done your homework. AutoNation must be hurting for money UPDATE July 10th Plot twist...the car ended up being at the AutoNation South Fort Worth dealership, didnt know there was two AutoNation dealerships because I am not a local. Jeannie the GM of AutoNation Fort Worth calls and says all the right things. She asked me if she can get the car do I still want it? I said yes, and we agreed on the price without all the add ons. Jeannie kept in constant communication throughout the entire process and it was great to finally meet her when I picked up the car Monday. Her leadership and just honest transparency is how car buying should be at every car dealership and if I ever need another Ford I will be calling her first to get one.

Date: 2 months ago

Review №188

Rating: 1

This should be a 0 star review. This was the fifth time to this dealership, and it will be the last. Came in for a STATE INSPECTION and it took an hour and 15 minutes. Not only was that unacceptable for having an appointment but you guys then failed my car for the tint that was factory installed. I talked to Mike and he took it back and was all of the sudden fine but then Mike said my right rear tread was supposedly low. I took the car down the street to another dealership and what do ya know it passed with no problem. Im completely done with the terrible service at this dealership. The service department should be the diamond of the dealership to build customer relations to help sell cars. I think you guys should work on that.

Date: 2 months ago

Review №189

Rating: 1

Do not buy a warranty from these clowns they will pretend like it doesnt exist they will lie out the side of their teeth to get you to buy the warranty and when you try to redeem it its no good

Date: 2 months ago

Review №190

Rating: 5

Found a car I wanted in Washington State. They transferred the car in less than a week and the buying process was flawless. Best car buying experience I have had in a long time.

Date: 2 months ago

Review №191

Rating: 5

Haden helped me pick out the sweetest 5.0 and Mike C and Josh held it down on the financing. DEFINITELY doing more business with them in the future highly recommend checking them out!

Date: 2 months ago

Review №192

Rating: 5

Everything was great.

Date: 2 months ago

Review №193

Rating: 5

Date: 2 months ago

Review №194

Rating: 5

Manny was great! I got everything I could have ever wanted in my new truck. Gary was also such a great help and made the financing part not so scary (first car purchase).

Date: 2 months ago

Review №195

Rating: 5

Wonderful dealership, quick and to the point.

Date: 2 months ago

Review №196

Rating: 1

DO NOT GET YOUR VEHICLE SERVICED HERE!!!! They are literally the slowest mfs ever. Appointments don t matter for service so be prepared to sit there all damn day. I had an appointment at 7AM on a WEDNESDAY which is right when they open for a simple oil change. I got there at 6:50AM & it took them damn near 2 hours (8:55AM) to take my car to START the oil change & after they started the oil change which took another 45 minutes,I didn t get my vehicle back til 9:41AM. It took them damn near 3 hours for ONE SERVICE !

Date: 2 months ago

Review №197

Rating: 5

AWSOME! Sales Team, XAVIER, DARNELL & Manager MIKE...this has got to be the most Profesional , down to earth, sincere & honest sales team I have ever dealt with. I am a regular everyday guy, they treated me like VIP. No pushy upsells.I just bought a used car from Ford Autonation Fortworth about 2 months now, they gave me top notch on my trade in, they fully addressed all of my concerns and repaired/ replaced any and all issues I had at no cost to me. I have since driven this car from Dallas to Galveston- Arkansas and back..tried and tested...no problems. THEIR CREDIT IS GOOD--THEIR CREDIBILITY IS THROUGH THE ROOF! Thank again guys.

Date: 3 months ago

Review №198

Rating: 5

Very friendly, courteous, and knowledgeable salesmen. They were not pushy and let me take my time with looking at the vehicles. Finance manager was very pleasant to complete my paperwork with. Great experience overall!

Date: 3 months ago

Review №199

Rating: 1

Customers beware!! 36 days and they have not paid off our trade. Will not return phone calls or emails. Very poor business practice and now bank is calling because payment is past due. Will never return.

Date: 3 months ago

Review №200

Rating: 5

Date: 3 months ago