Apple University Park Village

Review №1

Rating: 3

Date: 4 days ago

Review №2

Rating: 2

I feel like I m dealing with criminals when i m in this store. Maybe that s just me.

Date: 5 days ago

Review №3

Rating: 5

Great store and kind associates! They are really great at helping and love the cleanliness of the store.

Date: a week ago

Review №4

Rating: 3

Date: a week ago

Review №5

Rating: 5

Date: a week ago

Review №6

Rating: 5

One of the best Apple stores in DFW! This location is always streamlined. As it gets you in and out as fast as they can so you can enjoy your Apple products. It s a great location with lots of parking. The staff have always been friendly each and every time I come in. I m lad t have this location in Fort Worth!

Date: a week ago

Review №7

Rating: 5

Date: a week ago

Review №8

Rating: 5

Good service, thank you very much for your patience. The girls who served were very kind, thank you

Date: a week ago

Review №9

Rating: 4

Date: a week ago

Review №10

Rating: 1

It was a very bad experience I bought a phone nine months ago 15 Pro Max It was a very bad experience About a month ago something strange happened in the phones external speakers and I went to the store They replaced about 90% of the phone from the inside only I spoke to support more than once and they did not help me with anything. After I pay to buy this new phone and pay $1500 for it, they give me a phone with internal parts replaced, which reduces the price of my phone. I asked them to replace the phone even though it is under warranty and my father has the warranty too, but they did not hear anything. Very bad employees. After changing the internal parts. She gave me the phone. Its not my phone. Because I know my phone from the outside very well. When I told the employee that its not my phone, she said, No, its your phone. We wont do anything to it except change some internal parts. And after a week, when I want to make a call, I cant hear whos talking to me. Its very weak. I want to turn on the external speakers so I can hear whos talking to me, and everyone around me can hear my call. This is very funny. The camera is also bad at night. I contacted support many times and they will not understand anything. They are very bad employees. In the store they are also bad in treatment. I will go to them next week also and they dont understand their treatment is very bad. Because I want to replace the phone when I give you the money I will not give you old money or money with replaced parts inside. I gave you the money intact give me a phone I dont want to carry a phone with internal parts. Changed. Even if it is under Apple warranty. I dont want that. I would like to escalate my issue to Apples senior advisors. If my issue is not resolved, I will resort to other methods.

Date: a week ago

Review №11

Rating: 5

So I 100% percent got scammed, I had someone pose as my boss and request that I buy two $500 Apple Gift Cards--I didnt think much of it and went to the apple store. The Apple Employees intervened and recognized that it was a scam when I had yet to realize. I am so thankful for the apparently majorly awesome customer service - saved the day for sure! I am so grateful. Thank you for the solid, Apple Store Employees.

Date: a week ago

Review №12

Rating: 5

Very helpful and informative.

Date: 2 weeks ago

Review №13

Rating: 1

Poor customer service

Date: 2 weeks ago

Review №14

Rating: 5

Zane was awesome, very helpful.

Date: 2 weeks ago

Review №15

Rating: 1

My experience here was pathetic. The purple-haired wheelchair lady named Lois is bitter and condescending. My intent on this visit was to authenticate a pair of AirPod maxes that I am selling to a private buyer. I understand this is not a brand new product but Lois was being rude to both me and my buyer. She kept interrupting us and thinking she knows everything. The way she speaks to us is down right nasty. I dont care that you are wheelchair bound, it doesnt grant you the right to be an awful person especially for a customer service position. There are hundreds of people that would be glad to take her job. I hope this DEI hiring Is working (im being sarcastic.) Lois needs to be fired or at least moved to a position without interacting with customers. This experience left a bitter taste in my mouth for both this retail location and for Apple as a company.

Date: 3 weeks ago

Review №16

Rating: 4

Date: 3 weeks ago

Review №17

Rating: 5

This place is great! So knowing on how to solve problems and so friendly and helpful! Love it

Date: 3 weeks ago

Review №18

Rating: 5

Date: 4 weeks ago

Review №19

Rating: 5

Date: 4 weeks ago

Review №20

Rating: 4

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 5

I came into buy an iPad and Miles was super helpful! He was very friendly, engaging, and knowledgeable. Helped me out in a fraction of the time I thought I would need. I was so happy with my service, that I bought a case to go with my ipad. Great guy, thanks again Miles!

Date: a month ago

Review №23

Rating: 5

It s Apple can t go wrong the ladies at the door have the up most class when greeting people always polite. Every time I have gone they have always been helpful, friendly and the wait isn t bad.

Date: a month ago

Review №24

Rating: 5

Very helpful, the staff are very knowledgeable

Date: a month ago

Review №25

Rating: 2

Not a good experience walking in with a defective product problem. There s some hidden number system that you have to ask someone with an apple on their shirt to see where you stand it s a twilight zone.

Date: a month ago

Review №26

Rating: 5

We stopped in to drop off items for recycling and replace my screen protector. Even though Tanner was juggling several customers, he was attentive and made sure every one was taken care of without having to wait. He was pleasant, professional, and went above to make us feel like we were important. The smile never left his face. Kudos for great customer service Tanner!!

Date: a month ago

Review №27

Rating: 5

Diana was super friendly and helpful with my return

Date: a month ago

Review №28

Rating: 4

Date: a month ago

Review №29

Rating: 5

Excellent staff. Very helpful Larry was an excellent apple guy or whatever they call it.

Date: a month ago

Review №30

Rating: 1

One star review for Louis In the wheelchair. She must feel like we can t complain about her because she s elderly in a wheel chair. If she were a sweet person this would never happen. She is rude and nasty to customers. On top of that she recruits her co workers around her to laugh and smile at the customers that she is being rude too. The manager was cool though nothing against him or the store, Its a shame they have to include hires like her.

Date: a month ago

Review №31

Rating: 1

Just wanted to give a big one star review for the lady in the wheelchair, she must feel invincible or something maybe untouchable. Her attitude and customer service is the absolutely worst.

Date: a month ago

Review №32

Rating: 5

Thank you Alyssa R. for assisting me yesterday with the most honest & professional demeanor while helping me figure out how to reboot my iPad after months of not using it. She worked with me for over an hour as I secured a purchase receipt from the original seller and got me connected to support to get it rebooted. Please give her a raise as you need a personality like hers keeping frustrated customers calm.

Date: a month ago

Review №33

Rating: 1

1:30 hours waiting to attend me . People arrived after me was attended before . Unacceptable!!!!!

Date: a month ago

Review №34

Rating: 5

Alyssa was so understanding and kind when helping me with my iPad problem and with helping me purchase a new Macbook! Incredible service!

Date: a month ago

Review №35

Rating: 5

I went in with a friend and we found what we needed! we also had Alyssa guide us through the apple vision pro demo. She was absolutely amazing! Great energy, funny, and she kept us on our toes the whole time!

Date: a month ago

Review №36

Rating: 1

They might get mad when I say this but please don t buy any more iPhone all they do is charge for everything once you don t pay for your storage they take away apps out of your playstore and also they are money hungry

Date: 2 months ago

Review №37

Rating: 5

This is my first time coming to an actual Apple store and I can say it was definitely packed. But the reps get straight to helping you with any issue.

Date: 2 months ago

Review №38

Rating: 1

Worst Apple store ever Worst customer service special, the manager I wish I see the review before I been over there I give him my phone working with a small issue to fix it after we sign everything the paper to fix it and they bring me the phone not working with the big issue and they say I m sorry we cannot fix it And the manager is a zero customer service

Date: 2 months ago

Review №39

Rating: 5

Friendly, helpful, knowledgeable employees. The store was full of customers, yet I only waited 5-10 minutes before an employee helped me. Definitely a great place to buy Apple products.

Date: 2 months ago

Review №40

Rating: 1

Not only have they failed to update on my Mac book repair for a week but apple support has been no help what so ever about what s going on with my device. Each person I talk to says a completely different thing. I ve tried reaching out to the store directly but there is no way possible to do so. My estimated pick up has been between yesterday and Monday.

Date: 2 months ago

Review №41

Rating: 1

Completely disorganized, very difficult to make a purchase. It s always fun to stand where you re told and watch people come in after you and get helped while the other employees all group up and chat with each other in the corner.

Date: 2 months ago

Review №42

Rating: 5

I want to commend Cameron on how well she handled rude customers earlier while we waited to be seen. It was very busy today and I could tell that everyone was working as quickly as they could to help the customers. Cameron was actually assigned to me after a few people at my table were getting upset with the long wait. She was friendly, helpful, attentive and I m glad she was the one who helped me.

Date: 2 months ago

Review №43

Rating: 5

The employees are very nice and they give you plenty of time

Date: 2 months ago

Review №44

Rating: 5

Date: 2 months ago

Review №45

Rating: 5

Date: 2 months ago

Review №46

Rating: 1

Came to get my iPhone 15 back glass repaired I was told to take off the screen protector in order to go along with the fixing process and when I got the phone back my screen was full of scratches and deep ones too in addition they said it would take about 2 hours to get my phone fixed i ended up waiting almost 3 hours and was told by many employees that my phone would be out shortly customer service was absolutely terrible.!

Date: 2 months ago

Review №47

Rating: 1

Braylon gave the information of nothing being wrong with the iPhone and only having too replace the inner components of it. this is after we just left Best Buy (geek squad) with them saying the phone needs too be replaced. We continued to tell him all the issue with the phone and he would consistently shut us down and tell us there is nothing wrong with it. Braylon said the iPhone will be ready by tomorrow (today). As soon as I got to the store and got assistance I was told that there was an issue with the motherboard and needs too be replaced. This would have not been a big deal if my WHOLE CAREER wasn t on my phone. I am now without a phone for another day (3 days). I have now got a new phone and lost my whole clientele list and contacts. The false information is not a good look for this store at all and Braylon does not care about his job and will tell you anything too get you out of the store.

Date: 2 months ago

Review №48

Rating: 5

Tech savvy, dynamic customer base being served some spot on advice in front leading electronics and accessories that make the job fun. High wow factor and great support.

Date: 2 months ago

Review №49

Rating: 5

Date: 2 months ago

Review №50

Rating: 5

This place gives your true Apple experience. You feel well looked after. If you look for an Apple device this is a place to get one for you. Alex made our buying experience so great. We had to do several data transfers changing, etc . He assisted us on each step. Alex was super kind and professional.

Date: 2 months ago

Review №51

Rating: 1

2024 I GOT COVID FROM HERE. I purchased the iPhone 15 Pro Max when it was first released. I noticed that the camera was taking very poor pictures, so Verizon directed me to get my phone fixed at this store. I went on a Saturday. After arriving for my initial appointment, I had to wait for almost five hours to get it fixed. I also observed that some of the staff, including the person who helped me, seemed unwell, possibly due to the crowded conditions at the store. Unfortunately, the day after visiting the store, I began experiencing COVID symptoms. I now have to miss work. I strongly believe that I contracted COVID from this store, as it was the only place I had been to and people were visibly unwell and sneezing. This store needs to enforce a limit on the number of people allowed inside at one time and instruct sick employees to stay home. I urge caution to anyone considering visiting this store.

Date: 2 months ago

Review №52

Rating: 5

Great

Date: 2 months ago

Review №53

Rating: 1

Had a brand new iPhone 13 that brought me in 3 separate times because it was a lemon. They refused to just swap it for a different one and insisted that they are fixable problems. So much time and gas money wasted. For a trillion $ company, they are very stingy.

Date: 2 months ago

Review №54

Rating: 5

Date: 2 months ago

Review №55

Rating: 1

Some white guy with glasses was very unprofessional did not try to work something out with my appointment. Was trying to leave the device to get it fixed even though I had an appointment, was very uncooperative.

Date: 2 months ago

Review №56

Rating: 5

Very busy location but I was helped immediately and out of there in no time! Thank you Pedro for your help!

Date: 2 months ago

Review №57

Rating: 4

Its very hard to park.

Date: 3 months ago

Review №58

Rating: 5

Date: 3 months ago

Review №59

Rating: 4

This place is always so crowded, it s ridiculous. It s overwhelming and it was very hot inside last time I went. I had to talk so loud to be heard over all of the people inside. The alarms also kept going off from shoppers pulling things out. Lots of kids running around. It felt like the 7th circle of hell. The only good thing was that the Apple technician was very friendly and helpful and solved my problem quick so I didn t have to bake in hell very long.

Date: 3 months ago

Review №60

Rating: 5

Nice place for your Apple products

Date: 3 months ago

Review №61

Rating: 5

Date: 3 months ago

Review №62

Rating: 5

Date: 3 months ago

Review №63

Rating: 5

The associates here are not only knowledgeable, but very friendly and helpful with all things Mac book and iPhone. Thankful for their expertise.

Date: 3 months ago

Review №64

Rating: 5

They repaired and replaced our young ones phones after they were broken with no problems and we haven t had any issues since then.

Date: 3 months ago

Review №65

Rating: 5

Date: 3 months ago

Review №66

Rating: 5

The techs at Apple University were very helpful and courteous. The information they provided was essential as I am not completely familiar with Apple products. I appreciated the excellent service.

Date: 3 months ago

Review №67

Rating: 5

Date: 3 months ago

Review №68

Rating: 1

Made us stood around for one hour. Half of the employees just stand there and ask if I need help. When I said I do, they just say please wait. DONT GO HERE.

Date: 3 months ago

Review №69

Rating: 1

I went in 20 minutes before (apologies if that was to close to closing) but it was just to buy a couple of accessories (two). Employee made me feel like I was at a fast food drive thru. Felt rushed and like a nuisance to be there. She had just transferred over from another store I m assuming and had limited access on assisting customers based on her commentary. Apple @ University if you don t want me to be there just tell me I ll leave I rather that then you treat me like a McDonald s drive thru

Date: 3 months ago

Review №70

Rating: 2

Date: 3 months ago

Review №71

Rating: 2

Worst customer service you will ever experience in the DFW area. Employees working at this store need to take a class in how to treat a client instead of how to log in to an Apple product.

Date: 3 months ago

Review №72

Rating: 1

This place absolutely sucks, bad leadership as in the managers , I wanted to buy a new phone they redirected me to like 3 different tables while theres people waiting to get help the managers are chilling in the front. They need new leadership here. I waited for an 1 hour and no help, I had to drive to the one in south lake those people over there know how to run a store. I rather drive an 1 hour to south lake than to go to this place.

Date: 3 months ago

Review №73

Rating: 2

Date: 4 months ago

Review №74

Rating: 1

Worst place don t waste your time.

Date: 4 months ago

Review №75

Rating: 1

Very bad Service

Date: 4 months ago

Review №76

Rating: 1

Never answers the phone. Location is so unprofessional and ridiculous that I can understand the low rating. Called during hours of operation to set an appointment and sat on the phone for an hour until they closed as the automated voice continued to say someone will be right with you the entire time. Obviously, none of the workers actually work. They make sure to say that the call would be recorded for training and quality purposes when really there s no quality nor training being done to begin with. What can you actually teach? Terrible customer service.

Date: 4 months ago

Review №77

Rating: 5

Great service

Date: 4 months ago

Review №78

Rating: 1

Ordered my wife her computer from this location. It had one small upgrade so they had to ship it from china using DHL. Terrible experience. I work from home and DHL said 3 different days that they could not deliver the package because no one was home. Had to call management multiple times and they ended up admitting that there was no evidence the driver had gone out there. Apple please dont partner with such a weak sauce delivery company. Or at the least give us a means of contacting you about the package, dont pass it all off to a company you know is dropping the ball.

Date: 4 months ago

Review №79

Rating: 1

If you like being directed here for no reason by an apple phone rep only to be met with an employee who told me to that I was too early and to come find them closer to my appointment time. Lol. And then, that they can only help fill out a form on the web that I could have done at home then come to this Apple Store. Not the fault of the employee but what was the point of coming here. They don t care about your phone issues post sale they re just sales staff. Don t bother.

Date: 4 months ago

Review №80

Rating: 5

Date: 4 months ago

Review №81

Rating: 1

My 14-month old MacBook Pro 16 is in for repair. The screen doesnt function. So Im back to my 10+ year old Dell, HP and Samsung computers. They work!! They are just old and slow.

Date: 4 months ago

Review №82

Rating: 5

Date: 4 months ago

Review №83

Rating: 3

Date: 4 months ago

Review №84

Rating: 4

Nice store with lots of customer representatives which made my visit nice and easy.

Date: 4 months ago

Review №85

Rating: 5

Date: 4 months ago

Review №86

Rating: 1

Worst customer service ever I have seen. They have asked me to wait someone will come and help but no one bothered himself or herself to do their jobs even though I saw people which came after me and got served before me.

Date: 4 months ago

Review №87

Rating: 5

Andrew was such a big help today that I felt inclined to leave a note of thanks. Great team all around.

Date: 4 months ago

Review №88

Rating: 1

Ella was extremely rude and unprofessional to me. I understand the Apple Store gets busy but to shoe me away was uncalled for.

Date: 4 months ago

Review №89

Rating: 5

Date: 4 months ago

Review №90

Rating: 5

APPLE CHECK

Date: 4 months ago

Review №91

Rating: 5

Date: 4 months ago

Review №92

Rating: 5

Went to the Apple University Park Village store and once again, we were not disappointed. Took in an iPad we had purchased from Amazon for Christmas. We were having problems, turned out to be some apps problems but still received amazing service, free of charge. Dornell was very helpful, very knowledgeable, super kind to two technologically challenged people. Thank you!

Date: 4 months ago

Review №93

Rating: 5

REN was soooo professional, patient and helpful! They offered me options and didn t sway me one way or the other. I was given the most simple explanations for complex problems and was able to get my issue resolved. Also when it was time for them to hand me off there was no one available so they wrapped me up themselves with no issue!

Date: 4 months ago

Review №94

Rating: 5

Date: 4 months ago

Review №95

Rating: 5

Nice clean store. I was in and out fast!

Date: 5 months ago

Review №96

Rating: 5

Date: 5 months ago

Review №97

Rating: 5

I brought my mom in to have her iPad restored, and I have to thank Blake for being so patient and helpful. Technology scares my mom a bit, but this guy should get an award for how he can work with customers.

Date: 5 months ago

Review №98

Rating: 1

You won t find any one to clarify their own policy And once they wanna apply them, they stick to the rules without considering that they r the ones who missed clarifying it

Date: 5 months ago

Review №99

Rating: 5

Took a friend who needed help with his Apple. Even though it was crowded were able to get service quickly and easily.

Date: 5 months ago

Review №100

Rating: 5

Good attention

Date: 5 months ago

Review №101

Rating: 1

Little snooty girl refused to hear my issue, was very argumentative for no reason especially since she didn t hear me entire issue then hung up, just because you work for Apple, does not mean you get to treat customers like dirt.

Date: 5 months ago

Review №102

Rating: 1

If you like when 200 people in one small room talk at once then you ll love this location. It literally activated my fight or flight response

Date: 5 months ago

Review №103

Rating: 5

Date: 5 months ago

Review №104

Rating: 1

NEWS!! This store SUCKS worst store APPLE YOU SUCK NO HELP the APPLE app said my phone would cost $30 to fix at Best Buy I cracked the back on my iPhone 13 so I booked an appointment they did have the part so I had too book another appointment in the app at the store it was $30 I booked it I arrived and was told $300 and some change which to them is my $30 yea $339 to do it I can t stress enough this is a money racket place get your wallet out and your routing # apples price>cost is stupid HIGH THATS WHY THEY ARE GOING COURT WATCH THE NEWS! PEOPLE

Date: 5 months ago

Review №105

Rating: 5

Date: 6 months ago

Review №106

Rating: 5

Date: 6 months ago

Review №107

Rating: 3

Date: 6 months ago

Review №108

Rating: 5

Great place and amazingly nice people work there. From welcoming at the door to services, everything was amazing. I had an issue with my Chromebook and they got it fixed and running. I was a little worried because I was about to start classes a week later but they saved my life. I don t remember his name but I had chatted with an employee he told me that he worked there for 15 years and that s how you know it s a great place when people retain their job for years.

Date: 6 months ago

Review №109

Rating: 5

Have had nothing but good experiences here.

Date: 6 months ago

Review №110

Rating: 5

Good spot, service was fast

Date: 6 months ago

Review №111

Rating: 5

I went to this location to see if they could fix my old MacBook Pro. They unfortunately weren t able to do anything with it (eh, it s 10+ years old, it is what it is). They WERE able to help me with my iPhone battery (thank you for that). I want to shout out the employees. Herds of Karens were at this store and the team behaved so incredibly professionally and with god-tier patience. There was a particular male-Karen supervillain shouting at an employee. I m sorry that happened and I m so impressed with the ability to keep cool under pressure. Keep up the good work!

Date: 6 months ago

Review №112

Rating: 1

The manager was very rude! I have been into this location multiple times to get my iPad fixed but the issue is never resolved. After an employees tried to help me he got his manager involved to help but the man was very rude & did not want to help me! The Manager is Matthew

Date: 6 months ago

Review №113

Rating: 4

This place is very packed! So if you have social anxiety, maybe avoid it. ;) The staff member who helped me was very knowledgeable about the product and made good suggestions based on what I needed. I appreciate that I wasnt just being upsold. :)

Date: 6 months ago

Review №114

Rating: 1

Date: 6 months ago

Review №115

Rating: 5

Recently stopped by to get my husbands phone repaired, Susie and Dave were incredibly friendly and got us in and out so quickly.

Date: 6 months ago

Review №116

Rating: 1

Horrible

Date: 6 months ago

Review №117

Rating: 5

great service

Date: 6 months ago

Review №118

Rating: 4

I wood like to thank Devin, DJ and Chad for their efforts to help me to resolve my on going issues with my iPhone 14. Each of them are a 5+ Star Individual. I have gone to the Fort Worth, TX location multiple times starting in December 2021 for pretty much the identical same issue. I feel confident in using my iPhone again due to DJ an Associate, Davin a Manager and Chad an Associate. Chad has help me many previous times before yesterday. These three people and the people prior to December 2021 are the read I gave a 4 star, a 5 star was great until the others I encountered during this spans of time that took so long to receive the help necessary for my phone to work better, without ghosting and other issues.

Date: 7 months ago

Review №119

Rating: 1

Too busy, poor customer service

Date: 7 months ago

Review №120

Rating: 5

Date: 7 months ago

Review №121

Rating: 3

Date: 7 months ago

Review №122

Rating: 5

I like apple.

Date: 7 months ago

Review №123

Rating: 5

Date: 7 months ago

Review №124

Rating: 5

Nice Thanks

Date: 7 months ago

Review №125

Rating: 5

Mr. Gerald the manager is the GOAT. I walked in at the1:32 and was out by 1:40PM. Quick fast friendly and solved the problem no issues hassle or attempt to over charge. Thank you. I m from out of state and this was the smoothest service I ve ever received from an Apple Store. Thank you

Date: 7 months ago

Review №126

Rating: 4

Date: 7 months ago

Review №127

Rating: 5

Great customer service

Date: 7 months ago

Review №128

Rating: 5

The Employees were friendly and helpful

Date: 7 months ago

Review №129

Rating: 5

Date: 7 months ago

Review №130

Rating: 1

Liars! Purposely misdiagnosed my macbook trying to sell me a new one. Absolutely terrible experience. On October 29th, 2023 I brought there macbook pro because it wont turn on. I inherited the computer from my brother so I didnt know what could be the problem, and I told that to the tech. The tech took the laptop and went to the back room with it. 20 minutes later he came back and said it cannot be repaired, theres a massive damage due to coffee spill. He even showed me 2 photos on his phone demonstrating the rust. He said that to rebuild the computer would cost me at least $1000 and that I should just buy a new one. He returned the laptop to me with all screws in place so I couldnt see the inside myself. Fast forward, it is Christmas vacations and I decided to turn at least the screen into a DIY project, so I purchased special screwdrivers to open the macbook. And lo and behold! There was absolutely no signs of rust. What was there is clearly swollen battery. I disconnected the battery and the computer started with no problem. Im furious! It will cost me 45 bucks to replace the battery myself, while those crooks tried to convince me to buy a new computer for $1500.

Date: 7 months ago

Review №131

Rating: 4

Overall great service it is just always super busy and crowded. There s nothing calm about it.

Date: 7 months ago

Review №132

Rating: 2

Date: 8 months ago

Review №133

Rating: 5

Date: 8 months ago

Review №134

Rating: 1

Not the best experience. I was there late in the day and I was told to schedule an appointment the next day. I came the next day and I had to wait for my phone to be repaired almost 4 hours. My phone was not completely turned on because it needed the iCloud information. But the tech didn t want to wait because he had other customers to attend. I went home and still had to spend another hour at t-mobile getting the phone activated. Make sure your phone is completely working before you leave.

Date: 8 months ago

Review №135

Rating: 5

Picked up Apple watch, and staff was helpful on setting it up and pairing with phone.

Date: 8 months ago

Review №136

Rating: 5

Date: 8 months ago

Review №137

Rating: 5

Date: 8 months ago

Review №138

Rating: 4

Maybe its just me but I usually see associates swarm people coming in to help them get started but I dont get that attention even though there were a few just chatting with each other. Maybe I dont give off the Apple vibe. ;) I had prepurchased some equipment and just needed to pickup so I had to stand by the order pickup sign until the table attendants finally asked if I needed help. Once they took my info it only took 5-10 minutes before I got my stuff and was gone.

Date: 8 months ago

Review №139

Rating: 4

Date: 9 months ago

Review №140

Rating: 5

Super nice staff, even on the weekend before Christmas

Date: 9 months ago

Review №141

Rating: 5

Nice place to go for your Apple product needs and wants Good place to also get your Apple product fixed need be

Date: 9 months ago

Review №142

Rating: 5

Date: 9 months ago

Review №143

Rating: 5

Date: 9 months ago

Review №144

Rating: 5

It was packed on a Sunday and Carlos still treated me very kindly in English and Spanish. Without a doubt a very good experience

Date: 9 months ago

Review №145

Rating: 3

Date: 9 months ago

Review №146

Rating: 5

Usually pretty quick service.

Date: 9 months ago

Review №147

Rating: 1

I would give this place a zero star if I could. Terrible service and extremely disappointed. I went for my appointment and they told me to sit at genius bar. A guy named Joe came, asked me 2-3 questions and rebooted/restarted my macbook and told me that a Tech will be here in few minutes. I patiently waited for 10-15 minutes but there was no tech. I waited again for 15 minutes more and was just looking around that someone would notice and come help me but yet again NO HELP AND NO TECH for support. Please do not waste your time going to this place. Find another apple store.

Date: 9 months ago

Review №148

Rating: 5

Date: 9 months ago

Review №149

Rating: 1

If the U.S. Government had a store front, this would be it. The customer service is absolutely non existent after you make a purchase. You would think people who work for Apple and Apple having the reputation of knowing their phones inside and out would know how to activate and transfer the data over. Instead you ll get one employee start the set up, then move on to someone else. After he s moved on, you ll get another employee and have to explain to that employee what just happened after that employee walked off. After you explain it, that employee will be confused, call an additional employee over who then explains exactly what you just said to that employee, that new employee then goes and grabs the previous employee you initially started out with who is then now confused as well. Three Blind Mice.

Date: 9 months ago

Review №150

Rating: 1

This store is absolute garbage and the reps and management dont care if they help you or not. Ive been in this store 5 times now for the same issue. A senior adviser arraged me a replacement in store. Came in today and worked with manager Reed. He flat out refused to honor the replacemetn, and refused to even watch teh videos I have showing the issue. He refused to help me in any way. He did not care that I was unable to make a emergency call to my daughter yesterday cause my screen wouldnt repspond to touch. He just didnt want to help at all. Do yourself a favor, go to another apple store. If you do go here, if you get Reed, just leave. you will help yourself doing that more than Reed will actually help you. I have filed a former complaint on the store, and Reed and his manager for their service and lack of concern on my issue. Hopefully apple will fire them and get someone who cares and wants to help customers, because Reed and the management at this location definitely do not.

Date: 9 months ago

Review №151

Rating: 5

Love it

Date: 9 months ago

Review №152

Rating: 4

Date: 9 months ago

Review №153

Rating: 5

Andrew and Blake helped me with my laptop and were very kind and patient while i figured out payment and such! Very grateful for their help!

Date: 9 months ago

Review №154

Rating: 5

We went to fix our AirPods today and the nice young man named Harrison helped us, we really appreciate his help and service. We want to thank him for his generosity.

Date: 10 months ago

Review №155

Rating: 5

Its excellent

Date: 10 months ago

Review №156

Rating: 5

Nice store layout

Date: 10 months ago

Review №157

Rating: 5

Great service

Date: 10 months ago

Review №158

Rating: 5

Date: 10 months ago

Review №159

Rating: 1

I agree with the last review about completely incompetent; rude; and self serving staff. NOTHING is their fault. They forgot to put the SIM card back in on our THRD visit there and somehow that was our fault. Absurd!!! In our second visit, the person assisting, for lack of a better term, advised us that we would have to come back the next day even though their employee had mistakenly sent us back to AT&T store the day before for an issue that ultimately could only be handled at the Apple Store. During this conversation, I finally asked to speak with a manager as this person was totally condescending and unwilling take responsibility for their mistake. Laughably, I was informed he was a manager! Yikes never again!

Date: 10 months ago

Review №160

Rating: 5

Date: 10 months ago

Review №161

Rating: 5

Date: 10 months ago

Review №162

Rating: 4

A year ago I purchased an iPhone 12 with Apple care+. My phone messed up so I set up an appointment for the next day and I took it in. Erick was a great help. He changed my phone out and help me transfer all my data to the new one sad thing is I still had to pay $250 even though I had insurance on the phone

Date: 10 months ago

Review №163

Rating: 5

Busy Busy, but the Employees are very helpful and friendly.

Date: 10 months ago

Review №164

Rating: 5

Date: 10 months ago

Review №165

Rating: 5

Date: 10 months ago

Review №166

Rating: 5

Date: 10 months ago

Review №167

Rating: 5

Date: 10 months ago

Review №168

Rating: 1

Customer Service here is garbage. One guy checking out IPads the rest standing around doing nothing. Zero help. They don t honor military discount in store.

Date: 10 months ago

Review №169

Rating: 4

Date: 11 months ago

Review №170

Rating: 1

Absoultely laughably one of the worst Apple Stores that Ive ever been to. Incompetence reigns from the managers to the people checking you in. Absolutely avoid at all cost. Go anywhere else in DFW other than go here - I assure you, they dont care.

Date: 11 months ago

Review №171

Rating: 5

Date: 11 months ago

Review №172

Rating: 1

The representative were so rude

Date: 11 months ago

Review №173

Rating: 5

Date: 11 months ago

Review №174

Rating: 5

Hannah is amazing! Our apartment flooded and we had lost the box for our mac due to the flood. Went in needing a slip cover to protect our Mac for our move and Hannah went above and beyond and gave us a box instead! Total lifesaver AND a sweetheart. We will come back to this location just because of Hannah. Thank you Hannah!

Date: 11 months ago

Review №175

Rating: 5

Date: 11 months ago

Review №176

Rating: 5

Date: 11 months ago

Review №177

Rating: 4

Thank you for helping us fix our IMac, everyone was nice and friendly. Always kept us in the loop, thank you Genius Bar.

Date: 11 months ago

Review №178

Rating: 5

although it was packed it seemed to have enough staff that i was greeted and helped immediately. in and out in 10 minutes.

Date: 11 months ago

Review №179

Rating: 5

Service is excellent.!

Date: 11 months ago

Review №180

Rating: 3

Date: 11 months ago

Review №181

Rating: 4

Date: 11 months ago

Review №182

Rating: 1

Me and my boyfriend had went up there 2 days ago and our experience wasn t good!!! At all. Very rude employees! We were asking for help with an item and we were ignored twice by the same person! Never going back again!

Date: 11 months ago

Review №183

Rating: 5

The best

Date: 11 months ago

Review №184

Rating: 2

Date: 11 months ago

Review №185

Rating: 5

Date: 11 months ago

Review №186

Rating: 5

Date: 11 months ago

Review №187

Rating: 5

Ashley was the best at the Genius Bar. Talked me thru a stressful iPad replacement, accurately ball-parked getting in and personally delivered and set up for me. Even the manager stepped in just to make sure I was good with the bureaucracy as there always is one at stores. They stand by each other. That store is one of the best. And I ve been to stores in NY and Cali .nah. Hulen/University is the place to SET appts. Lol Luv them!

Date: a year ago

Review №188

Rating: 1

absolutely one of the worst experiences ive ever had my screen was busted digitizer broken 1st rep tells me that cant be fixed we will replace phone sends me to genius bar 2nd rep o no we will HAVE to fix it and you will need to leave it cant be done same day i live 3 hours away lady well sorry your SOL is basically what i was told i almost tossed a iphone 14 in the street and went back to my note 20 then lucky me my wife figures out i can pay my deductible for a new iphone and have it shipped to me i asked for the phone to be replaced numerous times in store money wasnt a issue they flat out refused to do it ill never step foot in this poor excuse for a apple store EVER again!!! youd think what the customer wants is what the customer gets ooooo no not there

Date: a year ago

Review №189

Rating: 1

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 2

Hate coming here. Been sitting here at the bar over 30 min. Just being ignored . Even when I have an appointment, it takes forever for them to get to me. I m here to pick up my iPhone they had to send to CA to get repaired (over a week ago). Turns out they couldn t repair it after all so I waited a week for a new phone they already had in stock?

Date: a year ago

Review №192

Rating: 2

Not the best experience after spending my money ordering a new iPhone. When I went to pick up my order I forgot the email with QR code. The guy at door told me that I can t have my order if I don t have my email confirmation number or a QR code. After complain and tell them that they can use my driver license Tom help me to get my order in no time. Why a customer have to figure out how to get his order and find the way to bypass employees own created rules and restrictions. I hope Apple continues improving experiences for his customers.

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 1

They forgot to put my sim card back in my phone lol. So I had to run to at and t store to get a new one. This kind of mishap is why I wont get apple care on my new device.

Date: a year ago

Review №195

Rating: 1

Horrible services, rude staff

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

scheduled an appointment and I was with a customer service representative within 2-3 minutes of arriving. They quickly diagnosed the problem with my airpods and replaced them for free. Great service!

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 1

I had a bad experience there my phone broke and I go there to have a new one and the guy over there did not move my data to the new phone because he was on a rush by his mistake and now I dont get my new phone and I didnt get my phone data ...this store is really bad and the customer is not professional at all

Date: a year ago