Verizon

Review №1

Rating: 5

Amazing customer service!! Extremely helpful & so kind! Definitely recommend asking help from Ocean & the Manager Dani! They go above & beyond thank you so much!! :)

Date: a week ago

Review №2

Rating: 5

Date: a month ago

Review №3

Rating: 1

When its the young ones in the store very poor customer service. They dont want to help you really, especially if youre not buying. Im not going back, I dont know when the super young ones are in there

Date: a month ago

Review №4

Rating: 4

Date: 2 months ago

Review №5

Rating: 1

These @$$ hats caused me to be charged a non returned device fee. I knew I should have received a receipt or something. They said it was all good. I hate this store, now!

Date: 3 months ago

Review №6

Rating: 5

Josh was so helpful and answered all my questions. He spent a lot of time with me explaining everything I was unsure about. Great service!

Date: 5 months ago

Review №7

Rating: 5

Wonderful and helpful staff. Kennedy was so very sweet & answered all my questions. I ran into some issues getting switched over from my old provider and the whole staff was so helpful in getting me all set up & squared away.

Date: 6 months ago

Review №8

Rating: 1

Date: 6 months ago

Review №9

Rating: 5

Kevin was a pleasure to work with. He deserves a management position. He listened, came up with a plan and executed.

Date: 7 months ago

Review №10

Rating: 5

Date: 7 months ago

Review №11

Rating: 4

No cell phone company has perfect location. This one is close.

Date: 8 months ago

Review №12

Rating: 5

Date: 9 months ago

Review №13

Rating: 5

I had the best experience with Lee he was so helpful and knowledgeable the whole team was just amazing, I loved how everything went so smooth!

Date: 10 months ago

Review №14

Rating: 5

Both of the managers named Josh and specialist Lee were absolute warriors. These guys stayed late to resolve my issue and not once did they give up or throw in the towel because of a road block. And there were a ton of road blocks. The issue was with tmobile and number porting. But these guys knocked it out of the park. True dedication. Excellent customer service. This is exactly how it should be. Do not get confused with another verizon store further up in the same shopping center which is just an authorized retailer.

Date: 10 months ago

Review №15

Rating: 5

I had an amazing experience at the Verizon store, all thanks to Jordan Morris, my sales rep. He went above and beyond to ensure that my moms birthday present was truly unforgettable. Not only did I receive a discount for porting in a number and taking advantage of in-store purchases, but I also ended up saving money on my overall bill with additional credits for adding multiple lines of service. What impressed me the most was the exceptional customer service provided by Jordan and his peers. They not only set up every device flawlessly but also transferred all the content seamlessly. They were able to answer the questions we had. It didnt feel transactional; it felt like gaining a new friend while saving money. If you happen to be in the area, I highly recommend visiting this Verizon store. Being a corporate location, Jordan has the advantage of utilizing internal contacts to resolve any issues you may encounter. Moreover, his expertise in customizing plans that suit you and your family is truly commendable. When you visit, be sure to ask for Jordan Morris. Trust me, he is the best!

Date: 11 months ago

Review №16

Rating: 1

Came in to trade-in two phones after using an upgrade promotion. Asked for a paper receipt because email confirmation of trade-in did not come through. Waited 50 minutes to be told that they cannot produce a receipt that outlined the completion of the entire order. Customer service here is abysmal. Complete disregard for peoples time coupled with poor communication. Would leave 0 stars if it were possible.

Date: 11 months ago

Review №17

Rating: 5

Very helpful people placing order. Had a problem but they were fabulous helping resolve our issue. Manager Josh was super.

Date: 11 months ago

Review №18

Rating: 4

I was double charged for screen protectors in store. UPDATE: But the two black kings fixed it and I appreciate that. I was heated and you guys worked it until it made sense so Im give It 4star. Fixed something they didnt break might I add.

Date: a year ago

Review №19

Rating: 2

I went into Verizon to purchase a new iPhone. I had the xs max and wanted to purchase the phone 14 max pro. I was helped by an associate and was asked the basic questions. What color would you like, what GB, etc. He said you want to do monthly payments right. I said no I want to purchase it in full. (Which I have done before with Verizon) I ve been with Verizon for YEARS. I let him know I just want to buy the phone and have y all help me move everything over. He said okay! Let me go check in the back if we have that color. When he returned he said they did not have my color in stock (that s ok) and that his manager told him they would not sell me the phone because i wanted to pay for it in full and it brought no benefit to the store because I wasn t doing an installation plan or monthly payments. It would basically be like giving a phone away. No that s is inaccurate because I would still be paying for the phone. No one was asking for a free phone . They directed me to go to their sister store up the road and see if they would let me purchase it in full or go to apple. I left to apple and they said Verizon should have not told me that and that it was wrong and I completely agree. Just saying I will not be returning to this store. I m really rating this one star but no one ever believes one star reviews.

Date: a year ago

Review №20

Rating: 5

Jordan WAS THE VERY BEST Superior customer service/ patience got me what I wanted and was very knowledgeable about products and services 1000/10

Date: a year ago

Review №21

Rating: 5

Corp figured out issue when online were idiots

Date: a year ago

Review №22

Rating: 5

Josh J was fantastic! He helped us go over all our options and landed on what was best for us, then sat with us and set all our devices up! Great job

Date: a year ago

Review №23

Rating: 5

I was attended by specialist Josh he was great from the moment we entered the stroe. He knows his stuff and will make sure you have no questions or concerns. If you need an upgrade or new to Verizon Josh is your man!

Date: a year ago

Review №24

Rating: 5

Did an upgrade for my daughter and then transferred everything from my phone to her old one. It took some time but clearly our salesperson/tech Josh Jenkins knows his stuff. He is knowledgeable and professional and incredibly patient!

Date: a year ago

Review №25

Rating: 5

Josh was extremely helpful and easy to work with in transferring my service, and setting me up with a new phone.

Date: a year ago

Review №26

Rating: 5

Great service! Josh help me with my phone trade in. Came back 2 weeks later for a watch and did an awesome job. Thank you!

Date: a year ago

Review №27

Rating: 5

Josh was very knowledgeable and very helpful in getting our new phone today

Date: a year ago

Review №28

Rating: 5

Great service!

Date: a year ago

Review №29

Rating: 5

The store representative that assisted me was professional,quality customer service, through explaining plans of service. Overall pleasant experience.

Date: a year ago

Review №30

Rating: 5

Josh did a tremendous job of helping me with all my issues. Amazingly patient and informative. Exceedingly thorough and was able to train me as he was setting things up (which is not easy). Everything worked as promised. That is a very rare thing. And he did with a smile which is also very rare.

Date: a year ago

Review №31

Rating: 5

Josh made my switch to Verizon prepaid go so smoothly! He was very patient with me and made the best suggestions for me concerning plans and phones. Im thrilled with my new service. Thanks, Josh.

Date: a year ago

Review №32

Rating: 5

If you want to save yourself some time (5 trips in 2 weeks), money (gas), and frustration...ask for JOSH the minute you walk in the front door. He was not only professional and courteous, his Customer Service skills are exceptional. He worked on my phone until all issues were resolved. And to top it off, he then showed me some cool features to use to make my life easier. Verizon, take note! JOSH, kudos to you, and you made this old lady actually very happy using her cellphone. It wont be going in the trash now.

Date: a year ago

Review №33

Rating: 4

Kasey was very helpful in setting up our new Galaxy s 21.. Most help Ive received at this store..been there twice and received poor help.. .but kasey has renewed my faith in customer service

Date: a year ago

Review №34

Rating: 5

I needed to set up a business account for a CradlePoint router and thought it would be an ordeal to get something this specialized set up. But Josh was very knowledgable and got through this with ease ... and made sure everything was working before I left! Excellent service!!!

Date: a year ago

Review №35

Rating: 5

Josh was excellent. Great experience!

Date: a year ago

Review №36

Rating: 5

Great people at this store. Josh was very helpful with my new plan and my new phone

Date: a year ago

Review №37

Rating: 5

Josh was awesome

Date: a year ago

Review №38

Rating: 5

Josh helped me transfer over from AT&T & was really great & helpful!! 10/10 recommended!!

Date: a year ago

Review №39

Rating: 5

Good customer service, Delonte made the transaction process as seamless as possible. I would recommend this store for any of your future needs.

Date: a year ago

Review №40

Rating: 5

Very helpful

Date: a year ago

Review №41

Rating: 5

Josh is amazing! Came back to this location just for him. He helped me set up and transfer data to my new device when I got was struggling with the steps. Very helpful. Very informative. Very polite dude.

Date: a year ago

Review №42

Rating: 5

Nequan and Dalonte hooked me up with 5G internet insanely fast!

Date: a year ago

Review №43

Rating: 5

Josh was a big help to my husband and I who needed a new phone plan after being overseas for almost 4 years. He made the process quick and easy. Go see Josh!

Date: a year ago

Review №44

Rating: 5

Josh is awesome. Saved me money!

Date: a year ago

Review №45

Rating: 5

Great experience

Date: a year ago

Review №46

Rating: 5

josh was super super helpful & got my problem resolved quickly & efficiently!

Date: 2 years ago

Review №47

Rating: 5

Josh helped my wife and I upgrade our phones after being out of the country for three years. He did an excellent job explaining how the new plans work and what has changed since we have been gone

Date: 2 years ago

Review №48

Rating: 5

I was having problems with my phone and the customer service was not able to fix it. He ordered another phone and was delivered to my house the very next day. Thank you Verizon!

Date: 2 years ago

Review №49

Rating: 1

Your page says you open at 9am. Clearly you dont open until 10am. Fix your listing people. You just wasted my time and gas.

Date: 2 years ago

Review №50

Rating: 1

The manager was absolutely ZERO help. He said that a screen protector may be the reason my calls get muted and sent me to a store of a brand he HOPED was right. He could have told the truth and said he didnt know what to do and call around. But he made up a (terrible) lie and sent me elsewhere. Trash.

Date: 2 years ago

Review №51

Rating: 5

This is the Verizon store next to Mod Pizza not to be confused with the Verizon store in the same shopping Center. This is the one to go to! Everyone is amazingly helpful, you never have to wait and whoever helps you can solve your problem. Today Ashley helped me and my problem was very unusual. Three cheers for this Verizon store!

Date: 2 years ago

Review №52

Rating: 5

This store was seriously SO HELPFUL! Francisco helped us out originally and was so knowledgeable. He made sure all our questions were answered and he was so personable! We had an issue, but we went back in and the Manager Will stepped in to help and was so great to work with. He was up front and communicative as well as helpful in resolving the problem. Once it was time to cancel our order and resend it, Delonta was great. On the phone with support getting it canceled quickly and helped get me squared away with a new phone. I m sure everyone that works here is great, but these are the individuals I worked with and they were fantastic!

Date: 2 years ago

Review №53

Rating: 1

Waisted of time wrong answers and not help at all I have unlimited data plan and keep answer they are fixing towers or i reach mi data plan and seams like rep its not really acknowle about just to try to upsale a monthly plan that will fix the issue and she didnt has the rigth answer for any question that I ask Looks like may they are professional when walk in needs a phone but after all I wont stop by at all to the place I been to an other store and great customer service $8 besbuy geek squad protection plan better technical support

Date: 2 years ago

Review №54

Rating: 1

Big disappointment when you get there and their closed. Business hours on their website and door says they should be open.

Date: 2 years ago

Review №55

Rating: 5

Date: 3 years ago

Review №56

Rating: 4

My place for cell service

Date: 3 years ago

Review №57

Rating: 1

Rude staff, irresponsible manager! Everyone is lying there! I wonder how a reputable company like Verizon has such employees.

Date: 3 years ago

Review №58

Rating: 5

Awesome place and awesome people

Date: 3 years ago

Review №59

Rating: 5

Helpful young lady was willing and able to help resolve the issues I was having.

Date: 3 years ago

Review №60

Rating: 5

Amanda was personable, knowledgeable and a true pleasure to work with! I would highly recommend this Verizon location, and Amanda!!

Date: 3 years ago

Review №61

Rating: 2

Getting a new phone should be an exciting experience that you look forward to. I DREAD going to the verizon store so much that I purposely wear my phones out beyond reasonable functionality just to avoid this place a little while longer. Today I couldnt put off the trip any longer. The people that work at the Verizon store are the best and worst thing about it. Theyre so nice but usually lacking in basic job competency. This means the service takes way more time than it should, and they make serious mistakes from failure to be proactive. Heres a list of what went wrong today. 1) Not told about the upgrade fee until the transaction is ready to be finalized. 2) Not told until payment is being submitted that the upgrade fee is cut in half if using the online store. 3) Continually cramming the Verizon store app and website down my throat after it was painfully obvious neither of them was working. 4) failure to explain that you would need to buy your own, separate piece of equipment to charge an i-phone. Today was on track to be the most effortless new phone experience Ive had. They got in their own way because of their insistence on using the online store and the whole ordeal went well past an hour longer than it should have. That, on top of the lack of proactive service, only reinforced the idea that I have more to look forward to going to the doctor or dentist than to the Verizon store.

Date: 3 years ago

Review №62

Rating: 5

akin he is awesome, great customer service. Go above and beyond to meet your needs.

Date: 4 years ago

Review №63

Rating: 5

Seneca was awesome and extremely helpful! I was having problems with my phone and needed an upgrade. She stayed late to make sure I got exactly what I needed (Note 10+), set it up and I walked out very pleased with my experience. The customer service from everyone at this Verizon store was absolutely the best! Madelyn and Seanval were also awesome!

Date: 4 years ago

Review №64

Rating: 5

Extremely friendly and knowledgeable employees. I had a great shopping experience at this location.

Date: 4 years ago