Jungle Reef

Review №1

Rating: 5

Very interactive with the creatures, great staff, very fun, interesting, & educational for the kids. Somewhat expensive but good value. Plan on your visit lasting > 2hr

Date: a day ago

Review №2

Rating: 1

Its a very small place, its not worth what it costs. And they have some animals with very little water and in a very small space, like otters and porcupines. In addition, there are many misunderstandings by some employees who do not know how to speak Spanish. I dont recommend it, what you can see is what they have already uploaded in the photos in the comments.

Date: a day ago

Review №3

Rating: 5

Date: 2 days ago

Review №4

Rating: 3

For an introduction to animals, this is a good way to see and interact with birds, otters, rays, and snake. Call ahead to make sure times are available for interactive experiences.

Date: 2 days ago

Review №5

Rating: 1

Please close. The conditions your animals are in is devastating. Do not go if you care about animals because the owners sure dont.

Date: 3 days ago

Review №6

Rating: 4

It was a good experience for the kids and young adults. Was very enjoyable!

Date: 3 days ago

Review №7

Rating: 5

I had a fun time, the stingrays were super cool and everything was great, sad I didnt see any otters or snakes. Taylor was an amazing cashier though and everyone was so sweet. Would recommend going on the weekdays it would be less busy and no kids but still no issue with the weekends. Great and fun place though!

Date: 3 days ago

Review №8

Rating: 5

Thank you Taylor for the warm welcome at the entrance!!!

Date: 3 days ago

Review №9

Rating: 5

Taylor was really helpful it was me and my families first time here and she made the experience enjoyable and easy off the beginning

Date: 3 days ago

Review №10

Rating: 5

Date: 3 days ago

Review №11

Rating: 4

Date: 3 days ago

Review №12

Rating: 3

Taylor is the best haven t walked in yet so we ll see how the experience is

Date: 3 days ago

Review №13

Rating: 5

Awesome experience! Taylor was very helpful and so were the rest of the staff

Date: 3 days ago

Review №14

Rating: 5

Our first time experience here was amazing! Taylor greeted us at the front desk and made me and my family feel very wecolme. Nadia and Asher helped us find our way to the barn and feed the animals which they made a very fun experience. Anthony helped us feed the sting rays and was amazing with my 4 year old. Overall very fun experience and we will definitely be back here

Date: 4 days ago

Review №15

Rating: 5

Everyone at jungle reef made the experience so special! Every team member took the time to share animal experiences and educate us. Will definitely come again! Thank you Taylor for making our trip incredible

Date: 4 days ago

Review №16

Rating: 5

Date: 6 days ago

Review №17

Rating: 1

Inadequate enclosures, deplorable conditions, and tortuous situations for all the animals. Not only was the Wallaby killed due to their inattentiveness, But both wallabies were being given a wrong formula! More proof that these people are So inexperienced This is the most depressing place Ever. Do not visit. The owners robotically say they are USDA compliant. That is only after the USDA forces them to be and the USDA cannot be there everyday. I am sure most if not Everyday they would be in violation of Something, like the day the Wallaby was killed.

Date: 6 days ago

Review №18

Rating: 3

The place is cool and we liked that you can interact in several parts. The place itself is small. What I think they can improve is that they can add information in Spanish, both with the employees and in the notes or legends they have. Being on the border with such a large population that speaks Spanish, this part is missing.

Date: a week ago

Review №19

Rating: 3

Went with my family recently and really had a fun time. Nice, clean, and staff was friendly except for one person. I believe his name was Ted and was rude to mutiple guests including myself. Also saw him yelling at a co-worker of his for seemingly no reason. Other than that that smelly man everything was great. Everybody else was friendly especially Madeline. She was very knowledgeable and kind.

Date: a week ago

Review №20

Rating: 5

Super cute experience. I was able to feed the otters, pet the wallaby, and feed the stingrays!

Date: a week ago

Review №21

Rating: 5

Date: a week ago

Review №22

Rating: 5

Jesse and Nadia were so so kind!! I loved the bird attraction¡! The location is very clean the animals are happy, I Was with my 11 years old son-. I enjoyed so much i Will come back very soon.

Date: 2 weeks ago

Review №23

Rating: 5

Such an amazing experience from start to finish. Nadia was super informative when buying tickets at the beginning. Once inside, Jesse was incredible in the bird exhibit & he made our visit so much more enjoyable. He made our experience personable & because of Jesse and the birds themselves, that was our favorite part of our whole visit!

Date: 2 weeks ago

Review №24

Rating: 4

Date: 2 weeks ago

Review №25

Rating: 5

This place is amazing! Worth every penny . All the staff is very helpful and so nice. I will be going again for sure

Date: 2 weeks ago

Review №26

Rating: 1

Date: 2 weeks ago

Review №27

Rating: 1

It s so odd that the day this Wallaby scratched that child, it also somehow was unalived by JungleReef s barn doors. They need to shut this place down man. It s honestly sketchy.

Date: 2 weeks ago

Review №28

Rating: 1

Date: 2 weeks ago

Review №29

Rating: 1

Date: 2 weeks ago

Review №30

Rating: 1

Clear signs of animal neglect, do not support this place!!!!

Date: 3 weeks ago

Review №31

Rating: 1

Animals are in bad condition and look sick, i can smell the water from outside. Would not go in .

Date: 3 weeks ago

Review №32

Rating: 5

Date: 3 weeks ago

Review №33

Rating: 1

Captivity for human entertainment is never right. The animals habitats are a disgrace the many defenseless animals who have perished due to living conditions should be enough to close this place down. Look this aquarium up in the news outlets and see for yourselves what Im talking about.

Date: 3 weeks ago

Review №34

Rating: 1

Date: 3 weeks ago

Review №35

Rating: 1

I wouldn t be surprised if parakeets, fish, or rabbits die daily here

Date: 3 weeks ago

Review №36

Rating: 1

If you support animal abuse this is the perfect place to go

Date: 3 weeks ago

Review №37

Rating: 1

Honestly calling it an aquarium is kind of a stretch. Theres no labels on the fish, theyre just shoved into dirty, small, tanks. Aside from that, its basically just a humid, weird, maze full of empty attractions, and a room filled with birds from PetSmart? Nothing is explained for the interactive exhibits, so we didnt get to see the sharks or the barn, which was a bummer. Thankfully did get to feed the otters which was super cute, until you see their empty little claw holes and realize theyre declawed, then it was kinda depressing. But $50 for two people was insane.

Date: 3 weeks ago

Review №38

Rating: 5

Date: 3 weeks ago

Review №39

Rating: 5

We have the membership and have enjoyed the three times we have visited. We plan to keep going back throughout the year. Staff is friendly and knowledgeable and facility is clean.

Date: 3 weeks ago

Review №40

Rating: 5

Great experience and its awesome to finally have a place like this in El Paso. At first we thought it was not going to be that great but once we entered we were impressed. They had way more animals than expected. The price was reasonable and the experience was great for my family and I. Props to the business.

Date: 3 weeks ago

Review №41

Rating: 3

Date: 3 weeks ago

Review №42

Rating: 5

Date: 3 weeks ago

Review №43

Rating: 5

Date: 3 weeks ago

Review №44

Rating: 4

Date: 3 weeks ago

Review №45

Rating: 5

I loved everything very well, I love animals

Date: 4 weeks ago

Review №46

Rating: 4

The aquarium itself is great. Its a little small but the experience is unique and fun. The place is generally clean and staff is attentive and knowledgeable. I love aquatic life so I did purchase the annual pass. Youre allowed to pet and interact with most of the animals and fish in the aquarium. Your also allowed to feed them. I enjoy visiting during the week days for a quick walk through to relax. The shark tank is a good size and entertaining to watch. The otters are super fun to watch. Theyre very jolly critters. I did not rate 5 stars due to the poor care some of the fish and animals receive. As an annual pass holder I visit frequently. Some enclosures are too small for the animals they contain. Theres constantly different animals or empty aquatic areas/enclosures. This leads me to the conclusion that they are passing away. This is probably due to over feeding and over stimulation. Some of the reptile enclosures do not provide any good areas for the reptiles to hide when stressed. I love the aquarium and I am sure this has been a learning experience for the owners and staff. I do see changes being made to improve care and constant improvements to the enclosures. Overall, its definitely worth visiting and for the price theres nowhere else locally you can get such a unique experience. I just hope the owners continue to educate themselves and their staff to their animals needs and providing proper enclosures and care. I would love to see this place expand into something bigger

Date: 4 weeks ago

Review №47

Rating: 1

By far the worst aquarium Ive been to. Do not waist money or time going to this place. There was a lot of empty exhibits and the water for the tanks looked horrible. They also really overprice the food you buy to feed the animals. Will not go back to this place.

Date: a month ago

Review №48

Rating: 1

NASTY SMELL BY TOROISES WALKED IN WALKED OUT...

Date: a month ago

Review №49

Rating: 5

Jungle Reef was a FANTASTIC place for our homeschool group field trip! So much to see and experience with petting and feeding stingrays, birds, tortoises, and more! THANK YOU!

Date: a month ago

Review №50

Rating: 5

The place is SUPER ! grateful to have this place in El Paso ! @ SHANIA we have to understand the rules and break times that need to be follow ( by USDA LAW ) I remember that day , I was also there , the person at the aviary was very professional , also a field trip was in progress , it was great !

Date: a month ago

Review №51

Rating: 5

My fiance and I came here out of curiosity and were very pleasantly surprised. There was so much to do, from feeding different animals (otters, birds, goats, wallabies, etc) to petting and holding other animals (snakes, porcupines, stingrays, tortoises, fish). There was also a mermaid there who looked as if she did storytime for younger children and other activities, like panning and pirate gold hunting that we did not participate in but looked like fun! There was food and snacks available, restrooms, and plenty of super knowledgeable staff members ready to guide and answer questions. This is definitely a fantastic family-friendly place (though you dont have to have kids to have fun)! I cant wait to come back on my next visit to El Paso. :)

Date: a month ago

Review №52

Rating: 2

08/28 no wait time to get in but staff seems to be lacking. Shark tank was being cleaned so no sharks, well at least for one small shark. We waited a while to get in bird cage and was later told the employee didn t show up. There were people inside earlier but okay. We just spent the rest of our coins feeding the fish. It s smaller than I thought. Even with the military discount, I don t think it was worth the price since half of it wasn t even available for us. And it s like staff is gone most of the time. The older man with the porcupine was probably the best experience for us. He showed us a video of when Buster got excited and answered our questions.

Date: a month ago

Review №53

Rating: 3

Date: a month ago

Review №54

Rating: 4

Date: a month ago

Review №55

Rating: 1

I am sorry I would like my Money back. They had the shark tank closed, the bird cage closed. The staff were very friendly but the experience and the price really sucked. We will not be going again!!! I hope you guys get better. Visited on

Date: a month ago

Review №56

Rating: 5

I recommend it, you can touch and feed stingrays and birds.

Date: a month ago

Review №57

Rating: 1

Date: a month ago

Review №58

Rating: 5

My son always loves going there and everyone is so friendly.

Date: a month ago

Review №59

Rating: 5

Date: a month ago

Review №60

Rating: 1

Date: a month ago

Review №61

Rating: 5

Small, but very entertaining. Great customer service. Awesome place to take your kids and explore.

Date: a month ago

Review №62

Rating: 5

Taylor was chill

Date: a month ago

Review №63

Rating: 5

Date: a month ago

Review №64

Rating: 5

AMAZING EXPERIENCE!! The staff was amazing! Taylor was a great help! The best part about Jungle Reef was the bird room and you can feed them with your hands. They all come to you and it is so great for your mental health! Would recommend!!!

Date: a month ago

Review №65

Rating: 5

Had a blast! Taylor helped us out when we bought our shark plushie! Thank you!

Date: a month ago

Review №66

Rating: 1

In El Paso for the first time and a lot of the museums and other attractions were closed Monday so my friend and I saw this place and through we should give it a chance. Initially, we thought admission was going to be $15 and some change but once we got there, if you wanted to do any of the feeding of the animals, you have to buy tokens. Fair enough. So we each spend about $27 each in total. Also side note, the waiver that they have to sign beforehand is absolutely scary! Read it for a jump scare if you want to get your blood pumping beforehand. Once we enter the premises, you re bombarded with washing stations and signs preparing for all the animals you ll be touching. This gets us excited. However, this is such a scam. None of the animals are labeled, the shark tank water was so murky you couldn t see anything. The animals did not look well kept and the enclosures and tanks looked so small and cramped! The only thing worth interacting with were the sting ray and the barn area with the baby Joey and the goats. Everything smelled horrendous and was pretty depressing to be honest! We ended up not using all of tokens either.

Date: a month ago

Review №67

Rating: 1

Way too expensive for 90% of the tanks/enclosures to be empty. They charge $2.50 for a token to feed animals. I asked the lady at the front how many she recommended and she said 4-7... Only to go in and theres only 1 opportunity to feed stingrays and the only other way to spend tokens is get 5 tiny food pellets for fish. Complete waste of money. The reptile enclosures had animals but its an aquarium... Barely saw any aquatic animals. All the enclosures with animals inside were filthy. The tank with eels had 3 OF THEM all crammed into a tiny tank where they cant even swim freely. I fear for the condition of these animals. Between the cost, lack of animals (btw most didnt even signs explaining the animal), the dirtiness of the enclosures and tanks, and then wanting to charge you the cost of another ticket to see other stuff like the aviary... I am not an expert in animals but I can tell you they are in bad conditions in this place. I hope this place gets shut down. DO NOT COME HERE.

Date: a month ago

Review №68

Rating: 3

It is very expensive and does not have much, it is for them to charge 5 dollars. They also charge you to enter the birds.

Date: a month ago

Review №69

Rating: 5

Kids had a blast

Date: a month ago

Review №70

Rating: 5

Amazing experience. Multiple animals you can pet and feed. Very affordable and worth it in my opinion. John was the best !!

Date: a month ago

Review №71

Rating: 5

We loved how Nadia painted our daughters face. She was very kind and professional. Definitely the best experience for my daughter.

Date: a month ago

Review №72

Rating: 5

Nadia at the face painting is amazing

Date: a month ago

Review №73

Rating: 5

Nadia was the best ! so helpful and so kind !

Date: a month ago

Review №74

Rating: 3

A little confusing to get in. You have to scan QR code for waiver first. Then most of the exhibits are NOT labeled. Yes they are fish etc. but what kind, need more information. The only exhibits that were labeled were the reptiles. And unfortunately most of the touching areas are not disabled friendly. Too bad. The tortoise wandering around was very cool.

Date: a month ago

Review №75

Rating: 5

Feeding and touching the animals and the awesome face painting from Nadia great first experience

Date: a month ago

Review №76

Rating: 1

Date: a month ago

Review №77

Rating: 5

First time taking my grandchild, she had a blast.

Date: a month ago

Review №78

Rating: 5

My little girls love this place. We had their face painted with Nadia, she answered their questions about the animals and gave them a scavenger hunt. She was great! My girls had so much fun with the hunt. We will be back to do the otter experience.

Date: a month ago

Review №79

Rating: 5

Date: a month ago

Review №80

Rating: 1

We brought our 2 year old and 1 year old to Jungle Reef today, 8/15/24. It is advertised as a touch aquarium and also has a petting barn. The keeper in the petting barn had just told us that the wallaby Jupiter sometimes playfully jumps, when all of the sudden Jupiter jumped up and clawed my 2 year old son in the face, on both sides. While I was holding him and waiting to leave the barn, Jupiter jumped up on me and swiped at my sons legs. She has super sharp claws and nobody warned us of that or we would have never let our babies in the barn. Even after that occurred and we were waiting to make an incident report, they were continuing to allow children into the barn with the wallaby. The owner was professional and refunded our money, but we feel that the exhibit poses a risk to children and we couldnt keep silent. Jupiter clawed him right across his eye and couldve damaged his eyesight. This is very serious and something needs to be said.

Date: a month ago

Review №81

Rating: 5

Great and friendly staff! We took my 1 and 2 year old kids there yesterday and had a great time! They had huge snakes out in the pond (with multiple employees to ensure safety) and my kids and I got to pet them. Asher was especially friendly and informative! She let us pet the wallabies and told us lots of interesting facts about them along with other animals there. We will definitely be returning in the near future.

Date: a month ago

Review №82

Rating: 5

Coming from someone who know how to care for exotic animals, space need for specific reptiles and mammals, the staff is well taught and very capable in each department they re placed in. The areas were very clean, maintained, and spacious for each animal. It s a shame that a bunch of people that know nothing are creating harm to a business that is gifting El Paso a beautiful experience to share with the family. The ones complaining need to get off their key boards and should go learn something.

Date: a month ago

Review №83

Rating: 5

Date: a month ago

Review №84

Rating: 3

Very cool place to take the kids but the tokens are expensive.

Date: a month ago

Review №85

Rating: 5

Me and the kids really liked it, it is a fun and a really great idea to spend the weekend. And the staff was very nice. Taylor helped me to answer many of my questions very politely and nice. I would definitely recommend this place for my friends and family.

Date: a month ago

Review №86

Rating: 5

My wife and I decided today to visit Jungle Reef for the first time. We were greeted by Taylor, she was very welcoming, informative, and it was nice seeing her energy match per personality. As we made our way the atmosphere was pleasant. We went during the week so there wasn t too many people. As we made our way around I was happy to see the animals are well taken care of. There was no foul odor of urine or feces. Enclosures were well maintained and managed by staff. All staff that day welcomed us provided with the necessary information to be safe and to ensure the animals were safe as well. We feel in love with the barn yard section. My wife loved the birds as they got very close and personal as we held cups of bird feed in our hands. To me, this a must for all animal lovers. I also have to mention towards the end the porcupine and close interaction was amazing. Sadly, I didn t get the gentleman s name; however, he was very friendly, knowledgeable, and passionate in his duties. We definitely will be going there again. Also, please ask about the the yearly pass. If you plan on going there more than once getting the season pass would be a benefit. Hopefully there will be growth and more animals to come! Thank you for experience.

Date: a month ago

Review №87

Rating: 5

Great experience. Taylor was so friendly and informative! Staff was curteaous and were great at hosting.

Date: a month ago

Review №88

Rating: 4

I loved the birds and Taylor was so nice!

Date: a month ago

Review №89

Rating: 5

Loved the birds and aquarium Taylor was very nice to us and so was the other employees

Date: a month ago

Review №90

Rating: 5

Had a great experience here with my family. We are truly happy to have another family friendly venue here in El Paso. Taylor, the employee working the front was very courteous and went out of her way to ensure my daughter had a great birthday today. Thank you!

Date: a month ago

Review №91

Rating: 1

They dont know how to keep animals alive, let alone how to give them humane habitation. If I was any of these animals, Id rather die than live at Jungle Reef. The El Paso Zoo is depressing enough, but this one makes the Zoo sound like heaven. Please go support the wildlife refugees that actually give animals the space to move around, socialize with their own, and thrive in the closest thing possible to natural environment. How would you feel being locked up all day in a tiny enclosure being poked and prodded by a bunch of grubby hands. Benito was just the first victory, come on guys.

Date: a month ago

Review №92

Rating: 5

We had a WONDERFUL experience! So much fun. We had Taylor help us and she was absolutely so sweet and helpful. We will definitely be going back! Visited on

Date: a month ago

Review №93

Rating: 5

Awesome place! Taylor was great!

Date: a month ago

Review №94

Rating: 1

Date: a month ago

Review №95

Rating: 5

Loved it! Great experience with the kids

Date: a month ago

Review №96

Rating: 1

Too expensive and not a lot to see. Not worth it, sad that we cant have nice stuff in El Paso. Lack of education on employees, it looks like they dont take care of the animals. The shark tank looks dirty you cant even see them. Employees are not paying attention to what people are doing, this aquarium has been the worst one I have visited. Employees should be in all stations where you are allowed to touch and they are not, or they are not even paying attention which puts the animals at risk. It is sad how not only the public can respect or follow rules but also employees not caring for the animals. Albuquerque Aquarium charges about the same and is way better for the amount they charge.

Date: a month ago

Review №97

Rating: 5

Date: a month ago

Review №98

Rating: 5

ABSOLUTELY AMAZING

Date: a month ago

Review №99

Rating: 1

Date: a month ago

Review №100

Rating: 1

I have been bringing my child here for about a month sometimes twice per week. He loves it. But to be honest, most of the staff is rude and uneducated in the keep of these animals. My four year old went up to a keeper and asked a simple question. This kid ignored my son and went on his way. I asked him to entertain my sons question and he ignored me as well. The staff at the counter are rude as well and never smile. There more stressed than there poor animals. This is a touch experience and kids want to have fun. Make it fun for them and dont try to empty our pockets doing so. Shark tank has been so dirty you cant even seen the sharks. One tank has been empty for months. The Lemar has been removed. On top of the expensive price to come in, I find it ridiculous that they change $2.50 for 6 tiny pebbles to feed there fish.once Inside they charge $2.50 to sit with love birds and feed them. Lines for this can be up to two hours long. Better off taking the children to the zoo. I hope one day we can have something really nice in El Paso to be proud of.

Date: a month ago

Review №101

Rating: 1

needs to be shut down. animals are not taken care of and the employees dont care

Date: a month ago

Review №102

Rating: 5

We had a great time, we will definitely return! Nadia was great at face painting!

Date: a month ago

Review №103

Rating: 5

Nadia did a great job with our face painting

Date: a month ago

Review №104

Rating: 2

I went with my family on June 30th, 2024. I want local businesses to succeed, but this place needs a lot of work. Most of the aquatic exhibits had no staff supervision. At the stingray zone, a random staff member came up to a group in front of us to tell them to be careful because stingrays can hurt you pretty bad. If that is the case, then shouldnt there be staff there to guide/monitor visitors? I originally went to this place to show my daughter the starfish exhibit. It was practically nonexistent. I found a thread on reddit that contained multiple complaints about the starfish being mutilated or killed by kids. Thats extremely disappointing. These places should exist to EDUCATE people. Entertainment should be a secondary thought, and animal welfare should be the top priority. We skipped past the shark exhibit because the water was so murky, you could only make our silhouettes. The Koi fish pond was very interesting. Again, there was no staff supervision so kids were giving the fish food they arent supposed to eat or generally terrorizing them. There was a tortoise roaming around the area which was awesome at first glance. However, excitement turned to concern as I noticed kids and adults swarming it and slapping its shell and poking its face. That poor thing was stressed. I brought it up to some staff members and they dismissed my concerns. Its fine, the tortoises like to stretch their legs! Cool. My concern was that it was literally being hit by people, not that it was walking around. We skipped the bird exhibit and barnyard experience because you have to pay extra on top of admission - which is extremely pricey when you factor in the cost of animal food tokens. Id be able to rationalize this cost of this place if it actually felt like a quality experience. The final exhibit before the gift shop was a porcupine pen. This poor animal was having what could best explained as a dissociative anxiety episode. It was laying there, motionless, heavy breathing and staring off into space. My mom asked the nearby staff if it was okay, and he said it was probably fine. What a reassuring answer. The gift shop is designed in a way where it actively deters people from wanting to buy gifts. There is no separate register for the gift shop. If you want to buy something, you have to wait at the same counter that is used for ticket purposes. We waited for 10 - 15 minutes to buy a little plush before we put it back and just left.

Date: a month ago

Review №105

Rating: 1

Date: a month ago

Review №106

Rating: 2

The idea is very creative, but when I went with some friends it was extremely concerning seeing the conditions some animals are in. The employees don t know anything about working with animals or people and despite all the signs saying DO NOT GRAB , children were grabbing and squeezing the animals in the touch tanks and the parents were encouraging them, and no employees did anything about it! Many people were cutting lines and the birthday room had obscene Bad Bunny music playing full volume for all children to hear. Once again another example of the kind of people who live in El Paso and how lazy employees do not do the jobs that they re getting paid for anywhere, even if it s for protecting animals.

Date: a month ago

Review №107

Rating: 5

niece loved it

Date: a month ago

Review №108

Rating: 1

Do not go here. Overpriced and very poor conditions for these animals. This place should be closed

Date: a month ago

Review №109

Rating: 1

Just no!

Date: a month ago

Review №110

Rating: 1

This place need to be fined for torturing animals for money!!!

Date: a month ago

Review №111

Rating: 1

Date: a month ago

Review №112

Rating: 5

Had an amazing experience today with my friends! The staff was so helpful and made the experience even better! Highly recommend for all ages!

Date: a month ago

Review №113

Rating: 5

The entire experience was amazing!! From the front desk with Taylor to the entire ataff very friendly and very entertaining!!

Date: a month ago

Review №114

Rating: 5

I took my daughters and they had a great time. If you like birds rabbits and other petabel animals then this the place for you. You can also feed them too but you have to buy tokens to give them food. Kids will like it.

Date: a month ago

Review №115

Rating: 5

Really enjoyed our experience. Wish the otters were available! Taylor was very friendly and helpful.

Date: a month ago

Review №116

Rating: 5

Date: a month ago

Review №117

Rating: 5

me and my boyfriend had a absolute amazing time at jungle reef and plan on going back again the bird experience was the closest thing i ever experienced the staff was amazing it was clean an the atmosphere was great i was absolutely recommend to everyone and the children

Date: a month ago

Review №118

Rating: 5

Date: a month ago

Review №119

Rating: 5

If youre looking for a unique adventure, Jungle Reef is the place to be! Sure, the token costs can add up, but the experience is worth it. And lets be real, who doesnt love a good bird room? Just be prepared for some unexpected surprises from the feathered friends. All in all, it was a wild ride, but we would definitely do it again!

Date: a month ago

Review №120

Rating: 1

Date: a month ago

Review №121

Rating: 5

Absolutely loved it here, the people were very friendly and intelligent. They care a lot about these animals, I spoke to a man named Ted and he told me about his little porcupine friend. They also do a good job at preserving these animals and educating us about them. Looking forward to coming back.

Date: a month ago

Review №122

Rating: 5

Loved it! The stingrays are amazing how you can touch and pet the sea puppies and feed them love the barn animal where you can pet and feed wallabies, cavies and tortoise!!! Beautiful fish and sharks. Porcupine cool I love how they are rescuing and rehabilitating animals. I would highly recommend it.

Date: a month ago

Review №123

Rating: 1

cheap

Date: a month ago

Review №124

Rating: 1

Beyond their selling points, these facilities are lacking in care and their animals are suffering for it. Poor living conditions for animals + shady businesses tactics. Consider supporting literally any other El Paso business (ideally one that values the life or animals)

Date: a month ago

Review №125

Rating: 1

Thought this place would be cool but theyre just a bunch of animal abusers

Date: a month ago

Review №126

Rating: 1

Awful place with abused animals.

Date: a month ago

Review №127

Rating: 1

Date: a month ago

Review №128

Rating: 1

No.

Date: a month ago

Review №129

Rating: 1

I wanted to go for a nice date night especially to see the otters they say they have! No where online does it say the otters are 1. Taking a break I totally understand and 2. Just had surgery. So you don t even get warned. For the price half of the place was not cleaned at all. The water was very dirty you could barely see the poor sharks. Kinda disappointed but didn t want to bother the poor counter lady for a refund on a slow day

Date: a month ago

Review №130

Rating: 5

Went to celebrate a birthday. It was great. Its much bigger than I thought it would be, being that its in a mall. Very enjoyable visit. Definitely recommend going.

Date: a month ago

Review №131

Rating: 4

Date: a month ago

Review №132

Rating: 3

Date: a month ago

Review №133

Rating: 1

I expected way more for the price of tickets. The aquariums are not well-maintained and are foggy; very few variety of fish. You have to pay to see parakeets and barn animals on top of the entry price. Extremely disappointing. It s okay at best to take small children, otherwise, save your money and go to the zoo!

Date: a month ago

Review №134

Rating: 5

Thank you @Taylor for thee assistance. Good experience for family n kids unfortunately no otters at the moment until further notice. P.s buy tickets online n do the kids waver ones at doors kids is done at the doors

Date: a month ago

Review №135

Rating: 4

Date: a month ago

Review №136

Rating: 5

The whole experience was great and my girls had a blast. They re 4 and 5 so it was perfect amount of interaction and activities age friendly for them. Nadia was there face painting and she was wonderful!

Date: a month ago

Review №137

Rating: 5

Taylor was a great front desk operator, it was my first time coming into Jungle reef and she gave us a great run down of what was inside and some of her personal favorites attractions inside. My family and I had a great time! We had visited the bird sanctuary like she mentioned and it was a blast! Many of the cute birds and was a fun time watching the stingrays eating from our palms. Great place to visit when you and your family need something to do.

Date: a month ago

Review №138

Rating: 5

I loved this place! So nice and relaxing for the children. Nadia was so gentle with my baby, he requested a Spiderman for his face paint and she didn t hesitate to say Yes! such a nice girly

Date: a month ago

Review №139

Rating: 5

Had just a blast today. There was a face painting today and Nadia was so patient and calm with our two year old daughter. It really made her day

Date: a month ago

Review №140

Rating: 5

Date: a month ago

Review №141

Rating: 5

This afternoon was great! Not a lot of people. It was not packed. My kids got to enjoy everything. Stingray was the best for my kids. My wife s favorite was the birds. Kids also enjoyed the sand in the entrance. Nadia helped my kids with some stickers. Great personality and customer service. The turtles were my favorite.

Date: a month ago

Review №142

Rating: 5

We visit this place my kids really enjoy it the employees were friendly specially Nadia the cashier she went out of her way, she explain were everything was and recommended areas for my kids age it was really fun we will be back for sure

Date: a month ago

Review №143

Rating: 5

I was there this morning and sadly the front part was closed. There was staff that seems stressed. How ever Nadia gave us a pleasant experience and she explained all the other zones. We were able to enjoy and before we knew it the front zone was open and Nadia was so kind to come find us and let us know. She went above and beyond! Thank you Nadia. Definitely coming back with the family.

Date: a month ago

Review №144

Rating: 1

When I found this place and their website I was so excited, it looked like so much fun and like there were a ton of cool things to see and do. This aquarium is located inside the mall but I didn t realize it until we got there and couldn t figure out where an aquarium would be at the mall. I had assumed it was an actual aquarium like the one in Albuquerque. I brought my 5 year old son here for a special occasion today and I cannot find the proper words to describe how disappointed and upset I am. We were excited to pet the otters and stingrays but when we got there the entire front section, including where the otters and stingrays usually are, was closed. There was no mention of it on the website or when I bought the tickets. The rest of it was a couple of snakes and lizards, a small pond of koi fish, one long tank of various fish, three bunnies and a sad single porcupine in a makeshift enclosure. It was such a sad place. I felt so bad for the reptiles and fish and all of the other animals in there. We didn t pay to do the petting zoo part or whatever it was because I imagine it would ve made the trip even more upsetting. The girl at the front counter clearly hated her job and honestly I can see why. She s the first person people see when the disappointment and frustration sets in. We were anticipating petting the otters and stingrays but they were on a hiatus so that they could have a break and have medical things taken care of. Cool, I get it. Please take care of the animals. However, this place looked like the most depressing environment for any of these creatures to be living in. There is no way that these animals are being taken care of the way that they need and deserve to be or that they could be content or comfortable here. I m appalled that this is even legal. The pictures and descriptions on the website are not even a shredded tatter of what Jungle Reef actually is. I spent $45 on tickets at a place that we stayed at for a total of about 11 minutes.

Date: a month ago

Review №145

Rating: 5

Thank you for your help with Nadia

Date: a month ago

Review №146

Rating: 5

Amazing experience!! Asher is extraordinarily knowledgeable and caring with the animals, approachable & friendly.

Date: a month ago

Review №147

Rating: 2

Two stars because the place entertained my toddler and 6 year old for almost two hours and they had a pleasant experience. This place is very expensive. I don t know why people would buy a season pass, it s very small, lots of empty exhibits. No signs so you don t know names of the animals or species . The eel tank was incredibly small? Just one tube where apparently three eels had enough space to stick their heads out. I don t know how the team thought it was ok to keep such big animals in a tiny tube in a tank. The birds were cool for kids but they literally looked like petsmart birds. No turtles in exhibits, no starfish or anything. $15 adult to see bunnies (also at petsmart), part of an eel, Some cool little lizards and snakes, And see sting rays float around. the shark tank was cool but very hard to see into. Also have no idea what kind they are, To me, it seemed like the quality of animal care and animal knowledge you would expect from something claiming to be an aquarium was just not there. The employees (minus the guy who held the bunnies) were stand off ish and didn t interact . The otters were the only animals that seemed happy.

Date: a month ago

Review №148

Rating: 5

The whole family enjoyed it.

Date: a month ago

Review №149

Rating: 4

Spent a good portion of the day with family Wait times for extended activities was 10-30 minutes Tokens can be purchased throughout your visit Not bad We ate out after The mall does have a food court

Date: 2 months ago

Review №150

Rating: 3

Nice but expensive , I was wondering if theres a discount for big families or snap cards like other places ?

Date: 2 months ago

Review №151

Rating: 5

Awesome experience. The sting ray pool was a hit for both my kiddos. Particularly good customer service and knowledge from Nadia! Thank you for making our visit wonderful!

Date: 2 months ago

Review №152

Rating: 5

Nadia was so nice and wonderful!!!

Date: 2 months ago

Review №153

Rating: 5

Nadia Was a very polite employer. So grateful for the experience! Visited on

Date: 2 months ago

Review №154

Rating: 5

So nice for the whole family! Cool experience and friendly people. Nadia was knowledgeable and helpful. Thank you for the great family memories we made.

Date: 2 months ago

Review №155

Rating: 4

Its good, you can really go through it very quickly, a couple of hours with the children I think is enough

Date: 2 months ago

Review №156

Rating: 5

My son Looooooved this place! Hes already asking to go back!

Date: 2 months ago

Review №157

Rating: 5

Nadia did on awesome job painting a stingray!!!!

Date: 2 months ago

Review №158

Rating: 5

Nadia helped us with the face paint and she was so sweet and gentle with our girls. We loved it.

Date: 2 months ago

Review №159

Rating: 5

Nadia did an amazing job with my daughter s face painting it added a magical touch to an already amazing day!

Date: 2 months ago

Review №160

Rating: 5

Nadia the face painter was amazing ! Made my grandson and daughter feel extra special .her face painting skills are pretty awesome

Date: 2 months ago

Review №161

Rating: 2

I wanted to enjoy the experience more, but I feel like it was expensive for what we got. A lot of the exhibits were empty, making us feel like we got a bad deal. No otters, turtles, empty tanks and wade pools, even no bunnies. We did pay extra to see the birds (had to wait 40 minutes) but didn t want to pay extra AGAIN to see the farm animals. I read that there was a lemur ? Didn t see that either. My toddler and baby liked what they saw, but also weren t capable of noticing all of the missing animals.

Date: 2 months ago

Review №162

Rating: 5

Date: 2 months ago

Review №163

Rating: 1

They dont list online that they stop selling all tickets an hour before they close

Date: 2 months ago

Review №164

Rating: 1

When we went in and payed for 3 ppl....nothing was open to visit animals...except for the different kind of fish

Date: 2 months ago

Review №165

Rating: 5

Nadia, you are a sweetheart! Excellent attention

Date: 2 months ago

Review №166

Rating: 5

Date: 2 months ago

Review №167

Rating: 5

Bella from the bird exhibit was super friendly and helpful. My family enjoyed feeding the birds! The rest of the place was super clean and fun.

Date: 2 months ago

Review №168

Rating: 5

My husband and I took our grandson today for the first time. We had a lot of fun and enjoyed all the animals!! My grandson said he wants to go back again, hopefully next time we can see the otters! He loved the mining area where you get to find different rocks, gems and fossils. Well worth the price of the bag to see his excitement!! Taylor was very nice and helpful and that is so nice to see when someone enjoys their job. I even found a pirate coin before we left and another delightful employee,Kassandra, also made my grandson feel special letting him take his time looking for his prize!! Im happy we have this aquarium in El Paso!!

Date: 2 months ago

Review №169

Rating: 5

Date: 2 months ago

Review №170

Rating: 5

Date: 2 months ago

Review №171

Rating: 5

Good service, good place for children to visit! I thank Nadia who painted my childrens faces, thank you very much, they were happy!

Date: 2 months ago

Review №172

Rating: 5

Jungle Reef is small, but nice. Kids can actually touch the animals. Nadia the pintacaritas was nice and talented.

Date: 2 months ago

Review №173

Rating: 5

We had my girls do a face paint with Nadia and she was so talented ! And super friendly highly recommend visiting when you come to the aquarium !! She was amazing

Date: 2 months ago

Review №174

Rating: 5

Nadia was awesome! Took her time with my sons face paint and went above and beyond! My son loved his face!

Date: 2 months ago

Review №175

Rating: 5

Nadia as a face painter was AWESOME! Super friendly and talented!

Date: 2 months ago

Review №176

Rating: 5

Nadia the face painting lady was very friendly and gave us an adventure map to fill out with the kids. After the questions the kids received a face paint and token which was awesome. Thank you Nadia

Date: 2 months ago

Review №177

Rating: 5

First time at jungle reef. Super fun. Nadia does the cutest face painting my girls loved it.

Date: 2 months ago

Review №178

Rating: 5

Nadia and Adrián were very kind for their explanation, we really enjoyed the recommended place to go with children

Date: 2 months ago

Review №179

Rating: 4

Great place to take the kids..

Date: 2 months ago

Review №180

Rating: 5

Great experience! More animals than I expected. Black Mollys was one of my favorite. Face painting with Nadia and Adrian was great . Adrian assisted my son to do the mining which was his favorite.

Date: 2 months ago

Review №181

Rating: 4

Really great for the family, and pretty cheap. Only downside is the narrow walkways makes it hard to get through crowds, but really thats only a problem with a stroller or wheelchair.

Date: 2 months ago

Review №182

Rating: 5

Date: 2 months ago

Review №183

Rating: 5

Great experience. Face painting was my daughters favorite. Nadia and helper Adrian were very nice and patient. Props to Adrian for translating and helping out some other family.

Date: 2 months ago

Review №184

Rating: 5

Nadia was super amazing and great with my granddaughter and did it super beautiful

Date: 2 months ago

Review №185

Rating: 5

Miss Nadia was very kind, face paint was great

Date: 2 months ago

Review №186

Rating: 5

Nadia did an amazing job! Thank you.

Date: 2 months ago

Review №187

Rating: 5

Nadia gave us a great experience !

Date: 2 months ago

Review №188

Rating: 5

Great work fast patient an frendly Nadia did an excellent work

Date: 2 months ago

Review №189

Rating: 5

Great service from Nadia

Date: 2 months ago

Review №190

Rating: 3

Date: 2 months ago

Review №191

Rating: 5

We had a blast! My best advice is to scan the waver code before getting in line. You will have to do this for each person in your party. I also recommend the park hopper wristband. I personally feel it was worth the money. The wristband allows you access to activities at Monkey Rock. We took a break between the two locations to grab something to eat. It was nice to sit down and relax for just a bit. My best description of jungle reef is a cross between a small aquarium and a petting zoo all in one. They offer touch tanks, a variety of fish to feed, reptiles, and a bird room where you can feed about 130 parakeets. Here is my opinion on everything. First off, every staff member we encountered was friendly and full of information about the animals they were with. Tokens are a bit expensive. One token only provided a single shrimp to feed several stingrays! Before you know it, we ran out of them and had to buy more. The process became very expensive. Each animal you want to feed, needs tokens. If you are sensitive to humidity or smells, this is not the place to visit. At times the odor was pretty powerful and we were all sweating so badly. The bird room was an experience but my family and I all got pooped on. Was it worth it? Totally! They do offer sinks to wash your hands so that was extremely helpful. I also like they had hand sanitizer stations. You will want to use them. Would I come back? Yes, definitely. My daughter had so much fun. The highlight of the trip was petting a baby wallaby.

Date: 2 months ago

Review №192

Rating: 2

They told me at the front I could hold a snake and then when I went in with the tokens I had purchased they said they werent doing it that day. I dont live in El paso so it was a waste of the tokens, I ended up spending them on Gatorade since they were the best thing for the price.... they only give about 4 pebbles of food for the fish per token, not amazing

Date: 2 months ago

Review №193

Rating: 5

Date: 2 months ago

Review №194

Rating: 5

Date: 2 months ago

Review №195

Rating: 5

Date: 2 months ago

Review №196

Rating: 2

People were nice. The tank glass was dirty. Poor cleaning. Unfair for the animals.

Date: 2 months ago

Review №197

Rating: 5

Kassandra and Alexandra were great. My favorite part was the birds.

Date: 2 months ago

Review №198

Rating: 5

Date: 2 months ago

Review №199

Rating: 5

Kassandra was very polite and friendly

Date: 2 months ago

Review №200

Rating: 5

Kassandra was very helpful and she explained everything in detail for us.

Date: 2 months ago