Kaizen Clinical Partners (Family First Medical Center)

Review №1

Rating: 5

Date: 2 weeks ago

Review №2

Rating: 5

Dr Ozuna was amazing. I was having a lot of pain with no explanation why. She didn t give up until we finally had an Ob conduct surgery. Stage 4 Endometriosis. I will never change Doctors. She was so determined to find out even when I was giving up. The office always polite and fast. Its always clean.

Date: a month ago

Review №3

Rating: 5

One of the best clinics I have visited. The front staff and medical staff are amazing.

Date: 3 months ago

Review №4

Rating: 5

I was seen as a walk-in with Dr. Ozuna and I am extremely grateful to be seen quickly and urgently. Dr. Ozuna at Kaizen Medical is a great! She s not just efficient but also super caring. She spotted some low values in my blood work and wasted no time referring me to three specialists. Big shoutout to Dr. Ozuna and the awesome team at Kaizen for their top-notch care! Highly recommend them! Thank you for your patience

Date: 3 months ago

Review №5

Rating: 5

I would like to thank all the staff and Ms. Johara Cantú (NP). They took my dad in at the very last minute. Hes 96 and 8 months old. I called at around 4:00 pm. to see if they could see him. When we got there, they had everything ready to for him. Very professional, caring, and extremely nice and patient. Thank you!

Date: 4 months ago

Review №6

Rating: 5

Very professional staff, Drs are informative and take their time with you

Date: 5 months ago

Review №7

Rating: 5

I was debating whether to get seen at this clinic or not because of the reviews from 2+yrs ago but I gave it a try since the recent reviews are all postive and it states that they re under new management and new staff.. I m happy to say that I m now a new patient on this clinic very attentive and the doctor explained every concern I had. The office is nice and clean and everyone is really nice.. I will be recommending this clinic to my friends and family

Date: 6 months ago

Review №8

Rating: 5

Elizabeth, Karla, Teresa and all the girls at the front desk were very kind and polite, so were the nurses and providers. Very efficient and professional. All in all a very positive experience!

Date: 7 months ago

Review №9

Rating: 5

My time being there was so comforting. All the employees were so friendly and helpful!

Date: 8 months ago

Review №10

Rating: 5

As a walk in I didn t wait longer than 10 minutes to get seen, staff is so kind and helpful. Thank you kaizen clinical partners for being so great : )

Date: 8 months ago

Review №11

Rating: 5

The best of the best in every way. I went as a new patient and a walk in and I didnt wait more than 10 minutes to be called in. I must have taken longer to complete new patient paperwork than the waiting time. The doctor took her time with me and asked me questions about my medical history. Everyone is very kind and they treated me very well.

Date: 9 months ago

Review №12

Rating: 5

I was so impressed. The staff were so nice and professional. And the NP and PAs were attentive and compassionate with my pain. They actually did care about helping me find relief. I know hearing people complain about everything all day 5 days a week must get tiring. But I can tell you all love your job. And I liked that there wasnt any yelling or tension between the staff and the PA or NPs. Thank you!

Date: 10 months ago

Review №13

Rating: 5

Front staff is polite and take the time to learn who you are so when you enter you feel like you know them. They contacted dme companies and my pharmacy when needed. Dr. Osuna takes the time to hear your needs and treat them. She will also refer her to specialist for detailed answers. Facility is also clean.

Date: 10 months ago

Review №14

Rating: 5

I can honestly say that the waiting time is extremely short. I was seen by Ms. Cassandra who is very attentive and honestly responds to all questions and concerns about the situation and procedure. I would highly recommend this place to anyone I know.

Date: 11 months ago

Review №15

Rating: 5

Best medical office/center Ive experienced. Dr Osuna is a wonderful doctor who cares about her patients. The front office is incredible. You actually get your messages responded to and within a reasonable time. Thank you Family First Medical Center!

Date: a year ago

Review №16

Rating: 5

New staff is wonderful always answering calls and being extremely helpful!!

Date: a year ago

Review №17

Rating: 5

My husband went in as a new patient to get seen here last week. The wait time was quick, and staff was very friendly. He saw Ms. Cassandra Trevino. She was great! She answered all his questions and called him as soon as his results were in. She really eased his nerves. I appreciate the quick phone call from her and follow up call from the nurse. Made me feel like they really do care. Will recommend this office to all my family and friends.

Date: a year ago

Review №18

Rating: 5

10/10!! 100% recommend. !! New staff!! Everyone is so welcoming and kind. They help and answer all questions when needed ! Was in and out quick with all questions answered. Doctor and PAs are THE BEST !!

Date: a year ago

Review №19

Rating: 5

Personally I m not the type to leave reviews, but I really had a good experience as a first time patient. I was welcomed as I walked in and the staff were so helpful! I will be recommending to my friends and family!

Date: a year ago

Review №20

Rating: 1

I held out hoping that with new physicians/ownership things would improve. ive always liked my PA there but otherwise 0 stars. never able to get the correct information on the phone. office staff is primarily concerned with getting you off the phone v answering your questions/filling out referrals correctly. yet another appointment cancelled because of their lack of follow through/care.

Date: a year ago

Review №21

Rating: 5

Great staff friendly and understanding I was in and out within 2 hours (as a walk in)

Date: a year ago

Review №22

Rating: 5

I see the old reviews are sad to read. However, my favorite Dr is now practicing there and hopefully patients will see that Dr Jose E. Lares is amazing! He truly cares about his patients and I love that he enjoys teaching PAs or NPs. I am not an employee. I have been his patient since 2008 at his other clinic. He is a Doctor to serve his patients and the community. I wish I could give him 10 stars!!!

Date: a year ago

Review №23

Rating: 5

I am extremely thankful that I found this medical office. The doctors are great and very thorough and transparent, they explained and helped me understand my situation. The nurses, doctors and staff were very polite, helpful and attentive. The name Family First is definitely suitable for this office. The wait time was NOT bad at all. I went in as a walk in and first time patient. Thank you so much!

Date: a year ago

Review №24

Rating: 1

They dont seem to care for their patients. Your just another number. I tried for 3 days to get a cough medication filled but was given the run around. Lack of empathy for sick patients.

Date: a year ago

Review №25

Rating: 5

Had a great visit. I needed a medical form signed work and they were able to fit me in right away.

Date: 2 years ago

Review №26

Rating: 1

receptionist girls are terrible, the excuse gore delay is cous of the new system. manager debra she is terrible as well don t how to run a clinic or staff.

Date: 2 years ago

Review №27

Rating: 1

This office has the worst front office staff! No empathy, consideration for their patients. Called for a phone appointment because I tested positive for Covid, only to be placed on hold for 20mins! Then when I called back to attempt to schedule, they told me I d be called later that day, only to call back & find out, I was scheduled until a day later! When asked if they could find a way to squeeze me in, they tell me no, sorry, we have a be system & we re full. This office is a joke! DO NOT GO HERE! They only care for your money, not your health!

Date: 2 years ago

Review №28

Rating: 1

They have a new system now and old patients are not able to see Dr. until next week!! Got to verify al info. again. Way to go management. Will go somewhere else. And the receptionist lady Nancy has no tact to talk to people!

Date: 2 years ago

Review №29

Rating: 5

The staff is very friendly and very attentive to the patients. I highly recommended.

Date: 2 years ago

Review №30

Rating: 1

Date: 2 years ago

Review №31

Rating: 1

I love my P.A but I am totally disappointed with the front staff. My mom suffers from high blood pressure and has problems remembering g things she went 8. For her blood labs and forgot to ask for temporary pills till she saw Julie and tht blond lady in the front I hope she never feels sick mong other staff members tell her she should know better tht she needs to ask ahead of time, these people have no compassion for people, we love Julie but Im seriously thinking of looking for a doctor whom actually cares for their patients and staff tht have social skills.

Date: 2 years ago

Review №32

Rating: 5

Date: 3 years ago

Review №33

Rating: 1

If I could give this clinic zero stars I would absolutely horrible. Staff is extremely rude. The only reason people go is because of the ivermectin doctor Garza gives out she talks a big game on Facebook but in person her staff is very rude.

Date: 3 years ago

Review №34

Rating: 5

Date: 3 years ago

Review №35

Rating: 5

I never write reviews, but in this case, I will. Dr. Leroy and Dr. Juli are the PAs I usually see. I am sure the rest of the PAs are just as great. When they give you an appointment, you go in right on time. The office staff is friendly and accommodating. The nurses who draw your blood are sensitive to your anxiety and talk you through it. Dr. Juli and Dr. Leroy take their time and treat you like family. I feel so comfortable and well taken care of during my appointments. I recommend this medical office and rate them as highly professional.

Date: 3 years ago

Review №36

Rating: 1

Front desk gave my wife the runaround about her VALID insurance card. They lied about leaving messages and are all around being lazy for not wanted to do the work. They are no longer our PCP. Horrible receptionists.

Date: 3 years ago

Review №37

Rating: 4

Very helpful good service at front desk when I call

Date: 3 years ago

Review №38

Rating: 1

I have been a patient for at least 3 years. Even though I had some bad experiences every time I went (lab procedures and scheduling), I always decided to give this clinic another chance because my husband never had any issues. But I think enough is enough. The issue today was their cancelation policy. I tried canceling my appointment over 24 hours ago but they never answered my calls, and they strictly state in their voicemail not to leave messages regarding cancelations. I am a very busy healthcare worker so I only have limited time to make phone calls during work. I tried calling again on my day of the appointment and explained but they still went ahead and charged the cancelation fee.

Date: 3 years ago

Review №39

Rating: 1

Horrible Place to visit. They charge $100 for FMLA. I requested my blood work and EKG. They stated everything costs $25 and everything belongs to the Dr. So they are not releasing if I do not pay. If I did not request it at my visit. They will not release it without paying. Horrible doctor office. I would avoid this place if you can go to another Dr. office. If I could give this place lower than 1 star. The PA told me that I would have a telemed visit for blood work the next day. They did not call me. Now the lady at the front said, that is not true what the PA said.

Date: 3 years ago

Review №40

Rating: 1

Ive been attending this place for close to two years and its been an experience. Miss Sandy and Juli are wonderful and so have been the nurses. They have made me comfortable and are the best at lab work and make sure Im okay when they are taking my blood work. My main issue here is the front desk. Ive had multiple instances where the own receptionists dont know if Im there for a follow up or labs (even after I tell them) and have had me wait more than an hour until I brought it to their attention. During these COVID-19 times it is very understandable that the phone line gets busy and its hard to get through but every single time I do get through, I get cut off mid sentence to be placed on a hold that last at least 10 minutes and they proceed to hang up on me and this exact scenario has happened when Im trying to check into my appointment. Ive also had the receptionist be really rude to be and question as to whether I really have to be seen in person over a medical issue Im having. They are also really rude to their own nurses when they are just trying to complete their job. I really wish they would bring this up to their attention because a patient who is seeking help doesnt need a rude individual to make snarky remarks or make it impossible to attend their appointment.

Date: 3 years ago

Review №41

Rating: 5

Date: 3 years ago

Review №42

Rating: 5

I definitely do not understand the low reviews. My first time here I felt like I was treated like family and not just a number. I got my first covid test here and yes I did wait an hour but I didnt feel rushed. I ended up having some sort of stomach bug, they prescribed anti biotics and I felt better within two days. I may make this place my primary care provider. Thank you Dr. Garza and staff.

Date: 3 years ago

Review №43

Rating: 1

For weeks I ve been trying to get an appointment, and every time I call I get the same, rather rudely might I add, line: let me check this and I ll call you back days became weeks and no call back nor a voice message. I call again after a month and they say the same thing. I guess maybe one day in 2030 or 2040 if this establishment still stands I ll get my appointment. But it s never their fault, it s always something on my end, if even one small space is left blank and not an N/A they won t get it. Truly preposterous to wait a month with no word to say one space was left blank and now it s unobtainable and well good luck try again next month.

Date: 3 years ago

Review №44

Rating: 1

Rude as heck ! Need better staff would never come here

Date: 3 years ago

Review №45

Rating: 1

Date: 3 years ago

Review №46

Rating: 1

Date: 3 years ago

Review №47

Rating: 1

The receptionist is of no help and very rude

Date: 3 years ago

Review №48

Rating: 1

they treated my friend horribly!!

Date: 3 years ago

Review №49

Rating: 1

TERRIBLE customer service. Receptionist was extremely rude, and manager barely cared if they did at all. NEVER returning, they should be ashamed to be calling themselves health care professionals.

Date: 3 years ago

Review №50

Rating: 1

Date: 3 years ago

Review №51

Rating: 1

Date: 3 years ago

Review №52

Rating: 1

Front office staff is horrible, trying to just get an appointment is nearly impossible, but I hear the drs are great

Date: 4 years ago

Review №53

Rating: 1

Worst service ever. It is understood that these times are busier and stressful for all of us, however, these times call for better customer service as people are worried sick about this virus. Personnel answering phones is extremely rude and placed us on hold while we were explaining. Test came back negative, but work is requiring a release form. Twice we have been on hold for over 45 minutes each time and the staff is just horrible and not helpful at all. We have never felt so disgusted with service in our life. Now is the time to be a little nicer and reset wait time when it s going to take longer than usual. I hope the owner of this place reads this to see how these people are running it to the ground. Very disappointed and will not recommend to anyone ever.

Date: 4 years ago

Review №54

Rating: 5

Dr. Garza and her staff are fantastic! Sure, sometimes you have to wait a while but they are a very busy clinic. Most of the time my wait time is very short. The doctors and nurses care a great deal about their patients and I love everyone who works there! Thank you for taking such good care of myself and my family!

Date: 4 years ago

Review №55

Rating: 1

Extremely rude front desk .. after 15 yrs finally had it and moved all our family to a different family doctor.. any other place is better then this!!

Date: 4 years ago

Review №56

Rating: 5

Great doctors Julie is the best

Date: 4 years ago

Review №57

Rating: 2

The front staff is very rude and inefficient. They almost make it seem as if they purposely take long to pull up your chart and process you but only take two seconds to charge you. I ve waited as long as two hours just waiting for the ladies in front to process me. The staff in the back is great and,The only reason we have gone back. Had the back staff (PAs, MAs, and lab techs) not been there we wouldn t come any longer. I feel the front staff should have more training or hire new people who know how an office properly runs.

Date: 4 years ago

Review №58

Rating: 5

Great place for therapy all Medical Personal are friendly great service.

Date: 4 years ago

Review №59

Rating: 1

Staff is horrible! They have so much attitude and not willing to help. If they are unable to finish your paperwork the day of the visit they will take forever to do it after. They just see you as a paycheck nothing else. Horrible horrible staff. The PAs are amazing those to bad that isnt enough to make ppl want to come back.

Date: 4 years ago

Review №60

Rating: 5

First time patient. Filled my application and got seen within 30 minutes! Plus they took their time to listen and ask all the necessary question before releasing me. Definitely sticking with them.

Date: 4 years ago

Review №61

Rating: 4

Very pleasant friendly people

Date: 5 years ago

Review №62

Rating: 1

Front office staff was very rude and unhelpful. I went in for a routine wellness exam and wanted to get my results, for which they wanted me to pay an office visit fee for, even though the wellness exam was fully covered with my insurance. I informed them that I didn t want an appointment, simply for my results to be given to me, even if by phone or email. They said that if I didn t want to pay, then I would have to wait until the doctor eventually got around to verifying my results and then they would call me regarding the results. Still waiting. Tried calling five times, kept getting a Sorry, the number you called is busy message. Definitely not returning.

Date: 5 years ago

Review №63

Rating: 1

ZERO STARS Rudest front staff anywhere. Called for a consult with Mr. Moreno. Front staff said they would have to talk to Dr. Garza before being given an appt. Staff called back and said that because I transferred out I cannot be seen again. If you go to another Dr. You cant come back here? You are denying me medical care because I went to another doctor. Im sure thats quite legal. I went to another Dr. Because the last time I was in your office, your staff was very rude when I was so sick I could barely sit up. Yet I was kept waiting for 2 hours while the hamburgers were on the grill. I should have my head examined for even thinking of coming back. Dr. Garza never even spoke to us for the 8 years we went to her practice. Pretty sure there are much better practices all over the valley. Odd. Read the another review below. That patient came back even after dealing with rude staff. Guess they lied to me.

Date: 5 years ago

Review №64

Rating: 5

Fantastic group of professionals. They make you feel like family.

Date: 5 years ago

Review №65

Rating: 5

My husband sees the P.A Moreno ... we love it, never had any issues.

Date: 6 years ago

Review №66

Rating: 1

Getting a Rx filled for something as simple as heart burn medicine is like pulling teeth they make you come in every three months for mandatory blood work and you pay a copay when you come in . Then they make you come back for results and you pay a copay and they make you do this every time you need a Rx refill. They keep refills hostage so you have no choice. Ive never been to a doctors office that does this. They are money hungry and we wait over an hour almost every time. They dont return phone calls nor care.

Date: 6 years ago

Review №67

Rating: 1

Went in on a Thursday, was assured they would take care of any pre-authorization needed for my prescription(which they have failed to do a couple times and I ve had to pay out of pocket). I checked with my pharmacy on Friday and they informed me they sent family first the notice for authorization Thursday afternoon and had not heard back. I called and was put on hold for about 15 minutes and was then asked to leave a message for the person reasonable for calling in the authorization. I left my number and the number for the insurance company authorization line. I never heard back, and the prescription went unfulfilled for the weekend. I called pharmacy and insurance company on Monday and was informed again neither had heard from Family First. I left another message for the person responsible. Tuesday morning rolls around and same story from pharmacy and insurance. I call Family first and was out on hold for 15 minutes. I hang up, call back, and also put on hold for 15 minutes. Hang up, call back and at this point I am very irritated and politely as possible explain my situation again. Instead of walking to the back and getting either the person responsible for calling the insurance company, getting on of the PAs, or getting the Doctor to make a five minute phone call to get a patient a prescription, the woman on the phone rudely said well, what do you want me to do? She then goes on to tell me it takes several days for a pre-authorization. I ve already spoken to the insurance company who informed me it takes 5-10 minutes on the prescription line for them to handle it(the number I left several times with the Family First). I inform her that is not the case and even if it was the case, the insurance company has zero communication with them about my prescription. So, what do I want them to do? Just take a few minutes and do the job they are paid for. Make sure their patients get the prescriptions they need. After all, they are a healthcare provider. The PA s here are great when I go in for my appointments. But as soon as I leave, the patient support is absolutely horrible. Thankfully this prescription isn t for something more serious, as I would have been without it almost a week, because someone is too lazy or too terrible at their job to follow up. I d give them a zero for customer service if I could.

Date: 6 years ago

Review №68

Rating: 5

Date: 6 years ago

Review №69

Rating: 1

By far the WORST most inconsiderate and rudest doctor I have ever dealt with! WOW! I am simply amazed how they treat their patients! Find another doctor family and friends. If I could rate it a ZERO I would.. Or at least a beware button!

Date: 6 years ago

Review №70

Rating: 5

I love going here. My experience is always pleasant even as a walk in. They have a friendly staff. Dr Garza is awesome. Lately I have seen PA Sandy Tawil and she takes her time, listens, and talks to you. She is awesome too.

Date: 7 years ago

Review №71

Rating: 5

Date: 7 years ago

Review №72

Rating: 1

This office has some of the rudest people I ever met! They made my mother wait 2 hours to see the doctor and when it was their mistake for not getting her paper work were rude and said she could not see the doctor! My mother was left crying in a back room until another nurse ordered her out of the room and said Dr.Garza says to find a new doctor she does not want to see you again. What kind of office is this. To treat patients in the manner is ridiculous! I would not recommend this office to anyone!

Date: 8 years ago

Review №73

Rating: 1

This woman is the rudest doctor I have ever encountered! Her office made a terrible error with my mothers paperwork and rather than accept responsibility for it; she had three male nurses go into my mothers room to kick her out. These three men yelled at my mother until she cried. Dr. Garza then instructed the men to tell her she wad no longer welcome there. THIS WAS ALL BECAUSE OF A MISTAKE BY HER OFFICE! Beware before going to this terrible doctor and please share this experience with your friends and family.

Date: 8 years ago