Smoothie King

Review №1

Rating: 5

Careese, Marilyn and the morning crew make my day SOOO much better! Im huge on customer service and they are so friendly, accommodating and sweet! I am a fan of the Dude Perfect and the Cinnamon-Banana Power Smoothies.

Date: 20 hours ago

Review №2

Rating: 5

I purchase Smoothies at this location weekly. Excellent service and healthy smoothies.

Date: a day ago

Review №3

Rating: 5

Roxana Gave me the best smoothie bowl recommendation

Date: a day ago

Review №4

Rating: 5

Great customer service

Date: a day ago

Review №5

Rating: 5

Date: a day ago

Review №6

Rating: 1

Area manager is rude!!!! Called to complain and she hung up in my face. When I went back she claimed she was having issues with the phone (yeah right). Smoothie was watery, nasty and tasted like ginger (which I didn t order). She told me the smoothie was watery because I had had it awhile (that s a lie) I stopped going there a while back but decided to stop by again today and they will never get another dime from me. She needs to be better trained on her people skills

Date: 2 days ago

Review №7

Rating: 5

THE BEST!!! Absolutely LOVE this Smoothie King Location!! Great food! Great Service and ALWAYS Clean!!!!!!

Date: a week ago

Review №8

Rating: 1

Rude literally just wanted a A simple strawberry smoothie and they couldn t even make that for me I go to smoothie King in Dallas all the time with no problem . Not only were they rude. They said a regular strawberry smoothie is a custom drink. I guess explains why it always looks empty there.

Date: a week ago

Review №9

Rating: 1

They changed their açaí bowl and put store bought chocolate. Not good at all and I wish I could get my money back. They didn t give me the option to change my order. So deceiving. This is terrible

Date: 2 weeks ago

Review №10

Rating: 1

I went to smoothie king in Desoto today and was treated very poorly customer service! I was yelled at and disrespected! I had a coupon that I was given the day before to buy 1 get 1 free and when I was trying to use the coupon today the lady refused me to use it she said It was for pumpkin smoothies only! So I asked her for her manager which she pretended to be! She said it was mo one else there but all of a sudden her regional manager asked to speak with me Raquel informed me the girl was wrong and she shouldve honored my coupon to buy 1 get 1 free! So I went into the store to let the girl know how to handle customer service! So because I came into the store they wouldnt service me and gave me my money back! If the stupid girl to begin with knew how to give good customer service i wouldnt have had to go off. All she had to do was go to her regional manager first dummy! I was treated so bad and I always go to this location in Desoto! Yall need to train your workers better and stop allowing them to pretend to be a manager! The regional manager was horrible too!!! It was the worse experience Ive ever had a smoothie king!!! I called corporate and made a complaint Im waiting for them to call me in 24 hours!! This is ridiculous I always go here but the people working today included the regional manager was horrible workers!!!!!!

Date: 2 weeks ago

Review №11

Rating: 5

DeSoto Pleasant Run location is ALWAYS top notch

Date: 2 weeks ago

Review №12

Rating: 5

great employees

Date: 2 weeks ago

Review №13

Rating: 5

Had a small issue and Nolan was very quick to help me out. For a younger employee this gentleman was the upmost example of customer service.

Date: 3 weeks ago

Review №14

Rating: 1

I ordered through the mobile app like 10-15 minutes early. I get there. My order isnt ready. The guy tells me to pull around again once its closer to the estimated time I was given. Mind you, there was nobody there in the drive thru, nobody inside, and when I asked for a refund, they told me no because its an online order. All I do is order online. I have never had an establishment tell me they cant give me a refund ever. Smh. Needless to say, I wont be back. The Mgr ended up bringing me my drinks, but at that point, I didnt even want them. Their logic makes no sense to me, and those smoothies are too high for customer service to suck!!

Date: 3 weeks ago

Review №15

Rating: 1

I placed an order using the mobile app with an order time of ASAP. When I arrived, the associate told me that although she saw my order in the system, I was not allowed to pick it up for 10 minutes. She refused to make it until then. Makes 0 sense

Date: 3 weeks ago

Review №16

Rating: 3

Person at drive-thru was rude. I asked for a kid size in Caribbean way and she said they didnt have it in kid size

Date: a month ago

Review №17

Rating: 1

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 4

Parking: Usually full Food

Date: a month ago

Review №20

Rating: 5

Good service and Smoothies tasted great

Date: a month ago

Review №21

Rating: 1

This is the most unprofessional non customer friendly store I ve ever been to! The first time I came into the store I ordered an açaí bowl with the ingredients on the side. The young man that took my order was amazing and so nice but he kept acting paranoid like he was scared of his manager. She walks out from back with no shoes on walking around the store then proceeds to eat lunch with her friends inside the store during working hours. Cool no problem with doing that but I find it strange that the next time I came they told me the ingredients weren t allowed to be put in a separate container I ve done this at every smoothie king I ve been to. I asked why since it s the same effort to scoop the ingredients in a separate cup and she said it s the rule. I find it strange that fruit separating is where they draw the line but walking around barefoot is ok?? Ok smoothie king

Date: a month ago

Review №22

Rating: 2

Placed a mobile order for pickup on Aug 3.. I was early so I waited.. another customer came in and ordered and order was ready.. so I asked about mine.. they didnt start mine till I mentioned it..

Date: 2 months ago

Review №23

Rating: 5

Can tell changes have been made. 4 time this month. Good service, in and out

Date: 2 months ago

Review №24

Rating: 1

Date: 2 months ago

Review №25

Rating: 1

As I was leaving, the managers attitude was incredibly disrespectful, and she refused to provide her name when asked. This level of poor customer service is unacceptable. I hope Smoothie King addresses this issue promptly and ensures that all their employees treat customers with the respect they deserve. This experience has certainly made me reconsider visiting this location in the future.

Date: 3 months ago

Review №26

Rating: 1

THIS is the worst Smoothie King ever!! I went to this DeSoto location to get a Blueberry Raspberry Vegan Power Meal Smoothie last week, and the lady with long dreads, I believe shes the owner or Manager, made my order incorrectly, even though my receipt showed everything that I had asked for.. I was given a Cinnamon Banana Smoothie with dairy, I am VEGAN! I informed her that the order was incorrect, I then asked for my money back, she refused to return my money, she instead snatched my receipt and the smoothie out of my hand, and told me that I had to come inside. I would give this location a Zero star if possible, but a 1 is the lowest allowed. Please do NOT go to this Smoothie King it was the worst experience ever!!!!!

Date: 3 months ago

Review №27

Rating: 5

Great place with positive vibes and energy. 10/10 all the way for me because the service was so great with no problems and so helpful. I will be coming back for another smoothie.

Date: 3 months ago

Review №28

Rating: 5

Customer service is great every time I come

Date: 3 months ago

Review №29

Rating: 4

Fri I thought I placed order on the app, but it didnt go through. I placed my order in store and still waited over 30 minutes for my smoothie. I was about to get refund, and manager was like I can make it right now myself. A better system needs to be in place for pick up, it had happened twice that day. Ill go again and hopefully Ill have a better experience

Date: 3 months ago

Review №30

Rating: 5

Date: 3 months ago

Review №31

Rating: 1

I went to smoothie king in Desoto Tx to get a PB Swizzle like I do everyday . So I m eating my PB swizzle and I had a long piece of hair in my bowl THAT WAS SO NASTY . Now I gotta go way to Cedar Hill to get my bowl

Date: 3 months ago

Review №32

Rating: 5

I ve been to a lot of Smoothie King s but no service compares to this location, I m always greeted with contagious smiles and exceptional service. The way the team works together and shows their passion for their job is so wonderful to see. The place is always clean and the assembly line is always neat, I can tell that they have a spectacular management team running things.

Date: 4 months ago

Review №33

Rating: 1

The most disturbing encounter with a manager due to wanting my smoothie thick lol! This lady says she owns this place and if so she is rude women who does not service black ppl as she claims! Disgusting attitude and denied me service did not allow me to order my food and attempted to HIT ME charged will Be filed Food

Date: 4 months ago

Review №34

Rating: 5

Date: 4 months ago

Review №35

Rating: 1

I purchased this bowl and paid $1.25 for extra PB and this is what I got. I asked the young man who brought it to my car if he would put more PB on it. He came back out and said the lady inside was tripping and would not add more PB. So I went in with my receipt to ask for more PB and the lady was rudely telling me that I got extra PB. If you look at other pictures posted there is clearly extra PB but what she gave me was a drizzle. She was very argumentative to have been the manager/co-owner. I will never come back to this location and have told friends and family to do the same. I will also be contacting corporate because they need to know what kind of people are representing their company and product. That was unacceptable customer service and a terrible example of how to treat a customer in front of her staff. Does my pic look like extra PB?

Date: 4 months ago

Review №36

Rating: 5

Date: 4 months ago

Review №37

Rating: 5

Date: 4 months ago

Review №38

Rating: 4

Date: 4 months ago

Review №39

Rating: 5

Thank-you Caresse for the service

Date: 4 months ago

Review №40

Rating: 5

Always friendly

Date: 4 months ago

Review №41

Rating: 5

Date: 4 months ago

Review №42

Rating: 5

My experience here is always amazing! I would rate my experience a 10/10. I wouldn t mind recommending any one of my friends or family members to come here. My smoothie is always delicious, and order is never wrong

Date: 4 months ago

Review №43

Rating: 5

Date: 4 months ago

Review №44

Rating: 5

Date: 4 months ago

Review №45

Rating: 5

Date: 4 months ago

Review №46

Rating: 5

Solid team putting in work during the lunch hour. Full of energy, lively and great customer service. Smoothies were definitely on point as well! I ll be back soon.

Date: 4 months ago

Review №47

Rating: 1

This is a business that I frequent often . However, today I pulled up to the drive through to order and I felt rushed .I wanted to try something different so it took a little longer for me to look at the menu. There was not a car behind me so I was not holding anyone up but Marlin decided to come on the speaker to tell me that they are being timed and It doesn t matter if it is a car behind me . I should come in if I needed more time with the menu .I m a customer I could ve cared less if you all are being timed. Im not holding anyone up so I didn t see the problem . She was very rude about it and at that point I didn t want them to make my shake so I drove off. I would rather drive to the location off of Wheatland before I deal with rude service because that was unacceptable! Do better people !!

Date: 4 months ago

Review №48

Rating: 5

Date: 4 months ago

Review №49

Rating: 5

Date: 4 months ago

Review №50

Rating: 5

Date: 4 months ago

Review №51

Rating: 5

Caresse was very helpful and knowledgeable and most of all, PATIENT with me while I figured out what I wanted.

Date: 4 months ago

Review №52

Rating: 5

Love the new Desoto Smoothie King. The staff is always friendly and never an issue with my smoothie.

Date: 4 months ago

Review №53

Rating: 5

Date: 4 months ago

Review №54

Rating: 5

Date: 4 months ago

Review №55

Rating: 1

Smoothies arent supposed to be watered down. Blend the chunks of dates better!

Date: 5 months ago

Review №56

Rating: 5

Clean, friendly staff and professional.

Date: 5 months ago

Review №57

Rating: 5

Online ordering at this location is great

Date: 5 months ago

Review №58

Rating: 5

Date: 5 months ago

Review №59

Rating: 1

Went to this location yesterday afternoon. Nobody said anything at all. Continued to talk amongst each other as if I wasnt even there!! Even worse, that was the second time that has happened. Each time, nobody ever even said HELLO..Ill NEVER go back.. Kids dont know how to handle business

Date: 5 months ago

Review №60

Rating: 5

Really good smoothie.

Date: 5 months ago

Review №61

Rating: 4

Date: 5 months ago

Review №62

Rating: 1

This was my first time coming at this location I order immune builder veggie they gave me something else not coming here no more for sure

Date: 5 months ago

Review №63

Rating: 5

Date: 5 months ago

Review №64

Rating: 1

I have never experienced such a rude individual in management in my life! Professional Development is needed asap!

Date: 6 months ago

Review №65

Rating: 5

Date: 6 months ago

Review №66

Rating: 5

Ive been to a few Smoothie Kings around Dallas and its suburbs, and I would like to say ( I may be a little biased) but my own home town Smoothie King is the best ! I had some issues with another Smoothie King in the area and went to mine in Desoto and got the help I needed ! The two employees that helped me, Keora and Haley, went out of their way to make sure my problems were solved! They showed me what the problem was with the other Smoothie King and I got what I was looking for ! Thanks to them Ill be a loyal Smoothie King customer forever! Especially at my home town Smoothie King! Kudos to Smoothie King for having such great employees! Great job ladies !

Date: 6 months ago

Review №67

Rating: 5

Went in at abt 1pm absolutely the best definitely recommend stop by a very pleasant experience

Date: 7 months ago

Review №68

Rating: 3

It s been pretty good until i went today and got a 20oz Pineapple surf and it was some white string in my drink I m pregnant and just wanted a healthy drink today it was good but when i saw the string in it multiple times i really didn t like that

Date: 7 months ago

Review №69

Rating: 5

Thank you Desoto Smoothie King team! My experience here is always a pleasure and the smoothies have the perfect consistency and texture. Thank you DeSoto team for a job well done!! Keep up the great work.

Date: 8 months ago

Review №70

Rating: 1

Service is horrible, I ordered on the mobile app and pulled in the drive thru with only one car in it and was told that my order just came through and for me to pull back in the drive thru in 15 minutes. Instead of going ahead and making my order like every other location if they not busy. When I came in and asked for a refund, all of a sudden she already made it. Which one is it? I asked while in the drive thru if they can go ahead and make it but she stopped listening after she finished talking. When I came in no one ever addressed me or spoke too busy with only a few customers. I ll just go to the Grand Prairie location where I get way better service.

Date: 8 months ago

Review №71

Rating: 4

Very nice place

Date: 8 months ago

Review №72

Rating: 1

Date: 8 months ago

Review №73

Rating: 1

There was a long piece of black hair on the inside of my cup. I didn t notice until the drink was low enough to expose it. I called the store 12 times & the number that is on the website does not work. It wont even ring.

Date: 8 months ago

Review №74

Rating: 1

One of the worst smoothie kings in the metroplex hands down! The only thing good about this smoothie king is Nikiya (not sure how to spell her name) the shift leader, she s amazing and knows how to make sure the customers are satisfied. Shr has great customer service and she makes food smoothies. I honestly hate that this the closet one to me. They are unorganized, managed poorly, and a waist of money every single time! A lot of time was waisted here

Date: 9 months ago

Review №75

Rating: 1

Horrible horrible location!!! Gave me the wrong smoothie

Date: 9 months ago

Review №76

Rating: 5

Date: 9 months ago

Review №77

Rating: 5

I love Smoothie King, so I visit them all over the Dallas. This site is super clean, fast and efficient, and well staffed with friendly folks.

Date: 9 months ago

Review №78

Rating: 5

I liked this bowl. Glad that I was able to do substitutions. Good service, Marilyne was very helpful. One of the better locations Ive been in.

Date: 10 months ago

Review №79

Rating: 1

I have been there several times and never had a problem with the service. Today, I ordered a smoothie and half way through a piece of hair was found. I actually tasted hair in my mouth. When I called, the employee told me that they all have locks, and I have braids but this long piece of hair was in my mouth. She went on to tell me that they cannot make me a new one since I drank half. Are you serious? Do you think I want another one? Then she says well I am sorry and hangs up. I called back and spoke to someone in leadership who told me it was against policy for her to refund me because I drank it. It is definitely against my policy to drink something with hair. She was kind and professional.

Date: 10 months ago

Review №80

Rating: 2

Sat in the line waiting patiently around 6:40am knowing that they open at 7. A woman s voice came on the speaker advising they don t open until 7. I let her know I understood and was overlooking the menu. Then I drove off to grab my husband a breakfast sandwich from Whataburger to kill time. I come back and she tells me she is opening more around 7:15. I had already driven to this location after the Wheatland location was shut down to install a new POS. Their site said they opened at 6:30am. This is really wack and y all are too damn expensive for this lack of customer service!! Might I add that I only see this in the black neighborhoods. I have NEVER had a Smoothie King deny me service when they are supposed to be open in the other neighborhoods. Didn t stick around because the girl seemed annoyed and I didn t want to risk anything ending up in my food

Date: 10 months ago

Review №81

Rating: 1

Rudest employees. If they werent the only one in the area I wouldnt come back.

Date: 10 months ago

Review №82

Rating: 1

I was in the drive thru line going to order 4 smoothies, they told me I couldn t order more than 3 drinks because they were busy I was literally the second car in the drive thru, they had like 4 workers inside.

Date: 10 months ago

Review №83

Rating: 1

This is the worst run location of them all, the awful lady running it needs to be fired.

Date: 11 months ago

Review №84

Rating: 5

10/13/23 Still recommend this location. Very present management and young man at the drive through that morning were very personable and helpful. My order is always extra specific and when there was a small mix up, they were able to get it taken care of. I even had issues with the card reader for my app and they had a ready solution. Easy breezy transaction and I was on my way with my satiable smoothie. Thank you for the kind experience. Kim A year ago - newly opened 2022 This place identifies black owned. I couldnt wait for something closer to my daily route. Great for Desoto community. Great customer service. Friendly staff. Owner is very personable.

Date: 11 months ago

Review №85

Rating: 1

Just rude as hell and slow

Date: a year ago

Review №86

Rating: 1

Since when do you pull up to a drive threw window and not be greeted PROPERLY? I ll tell you, today that s when. Sitting in the drive threw looking over the menu, not once did MARYLON say welcome to smoothie king or etc So I said Hi, are you ready & BOOM instantly she said we been waiting on you then I said back you didn t have to say all that she proceeds to say I m refusing your service YET YOU came at the customer incorrectly! Is this what smoothie king represents? WOW

Date: a year ago

Review №87

Rating: 1

Never again going here. 5 employees and waited over 45 minutes for an order. Heard employees saying some insulting things too. This location should just be shut down at this point.

Date: a year ago

Review №88

Rating: 2

What s wrong with some gloves??? They playing with their hair then making your drink. Touching everything . Attitude bad ugh

Date: a year ago

Review №89

Rating: 1

Just left here the customer service is horrible. The young lady in the drive made me seem like I was an inconvenience and would not take my order. I tried to call back and let the manager know my experience and I was told she was not in and she was instructed by the manager to not let anyone know when she would be in. I am a business owner and was trying to inquire about a lunch for my staff. Not anymore! Everyone here need a customer service class at this location!

Date: a year ago

Review №90

Rating: 1

Every time I go through the drive through it s a rude person literally just came from the dentist and I told her that instead of saying can you pull to the window the young lady huffs and puffs and tells me to come in. Now if I said I just left the dentist what makes you think I want to come inside and have to get out my car. You all need customer service training one on one this not the only incident I ve had with you all and your rudeness but it ll be my last.

Date: a year ago

Review №91

Rating: 5

Date: a year ago

Review №92

Rating: 1

So this morning I was in line and I was behind 2 customers that was speaking loud enough for me to hear them 2 cars away and the drive through lady was saying she couldn t hear them so when I got to the window to order I made sure I spoke loud enough to hear so when I realized it was a technical issue I let the woman know it s not us it s the speaker another woman jumped on the speaker with a nasty attitude just do what she asked or you can get out MY line and come in I said I m stuck in the line i can tell you when I get to window I advise you to get I T so it want be a problem for others as well the lady tells me we don t need to tell nobody we just decline your order I said I can call corporate she said call them and get out my line I was there for 30 mins in line just to get a nasty attitude and no smoothie for my kids

Date: a year ago

Review №93

Rating: 1

After leaving a smoothie king for not having strawberries we decided to go to another one in Desoto. Once we got there we started ordering just to be told we can only place an order for 3 drinks. We had order 2 Angel food and 2 little angels. No reason given on why. We looked to see if it was busy but there wasn t that many people. No other Smoothie King has ever told us this. Not to mention the women who took over was rude. The gentleman who was taking the order had told us about the 3 orders per car which at first we got confused and seconds later a women took over and told us in a rude way about use only ordering 3 drinks and if we wanted the 4th drink that we would have to either get off and get it inside or drive back around. Literally took maybe 5 seconds to see what we wanted to do and she rudely said are you still there? And I m guessing someone told her we were because then she said well I can t hear him so once we received that type of attitude we decided to leave and not order anything for us to just go to McDonald s and get smoothies there. Thank goodness this is not my local smoothie king and go to one that they tired their best to get us similar drinks with no strawberries.

Date: a year ago

Review №94

Rating: 2

I come here often. (Desoto) Now today its 107 degrees. I go to get my smoothie bowl get home and it taste like it had been frozen for a while. Like it had been sitting in a freezer. This bowl was NOT made fresh. Please dont do this. Really Bummed

Date: a year ago

Review №95

Rating: 4

I ordered a lemon twist strawberry smoothie for my daughter and a pineapple surf smoothie for myself. I also ordered a peanut butter (PB) swizzle. All three were yummy. The associate that assisted was cordial and professional. My order was prepared quickly and my order was double checked before my payment was accepted. Very pleased with service and order.

Date: a year ago

Review №96

Rating: 2

I enjoy this location, however on more than one occasion they have used Whey/lactose powder instead of the vegan powder I ordered and as you can imagine I ve suffered the consequences since I m lactose intolerant. Other than that ok location

Date: a year ago

Review №97

Rating: 1

I go to this location EVERYDAY and happily overpay, just to support healthy options in the community. (this location charges for substitutions while others do not) Normally the experience is rather pleasant but as of late the quality has gone down... way down I received a severely watered down smoothie with huge chunks of of ice. Not only was the ice uncomfortable to chew through when trying to enjoy a smoothie, but the smoothie tasted horrible. I called to speak with a manager and complain but was told to call back the next day because she wasnt there. I called the next day and what sounded like the same person told me I was supposed to call on the day before (the day it happened). I told him that was unacceptable and that I needed to speak with the manager. He said the manager was out handling something but that hed have them call me back. Of course I never received a call. This is so frustrating. I hate expecting to get subpar service whenever I deal with my community

Date: a year ago

Review №98

Rating: 1

Date: a year ago

Review №99

Rating: 1

The results of attempting to carry two smooting bowls from the my car to my home. Smoothie King does not provide bags. I requested them on a number of occasions at different times. A waste of $12.00 dollars. I am done with Smoothie King.

Date: a year ago

Review №100

Rating: 5

These new bowls are awesome!

Date: a year ago

Review №101

Rating: 1

Horrible, HORRIBLE choice in management. Aline Johnson, was extremely rude to me this morning. As i was looking at the menu, she screamed at me and rushed me.. Even when i was ordering her tone was off and very rude. When i asked to speak to her, she had an attitude as well. When i got to the window, Miss Kendal, was awesome! Friendly, energetic, She made the bad experience i had with the mean old lady go away, because of her i will return, but rethink who you hire! Especially as the face of your company.

Date: a year ago

Review №102

Rating: 5

They young kid Jamar for him to be so young. He is a great employee very professional and does his job well. You can tell he is hard working for him to be 17 yrs old and a manager his parents have taught him well. I dont think our young African american boys here how well they are doing. Good job kid keep up the good work. I pray you finish your school year strong.

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 1

Aline Johnson (the commonly mentioned old woman in other reviews), Completely unprofessional and disrespectful. After slipping off my bike close to the store during a thunderstorm I was told I couldn t wait inside and to go to the neighboring McDonald s even after offering to buy something. I m a 16 year old girl and was told to walk across the two way street to McDonald s with rain that leaves the roads barely visible to wait out the storm that wouldn t even last another 10 minutes. The lack of compassion in the manager is disgusting and inhumane. Eradicate the issue.

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Kindal D was able to help me to make sure I waa taken care of.The experience is always great.

Date: a year ago

Review №108

Rating: 1

Chunkiest smoothie I ve ever had in my life. I didn t even realize there were nuts in this smoothie until I had to chew this smoothie today and looked up the ingredients to find there are almonds in here. I tried to give this location the benefit of the doubt, but there s a different issue each time I come (last time the wait in the drive through was at least 20 minutes AFTER I placed my order). I would rather go out of my way to go to another location than to pay for subpar service and quality.

Date: a year ago

Review №109

Rating: 2

My first time visiting smoothie establishment trying to make diet better but young lady in drive thru was not customer friendly. My total was 7.01 and I gave her a 20. She proceeded to hand me my change 12.99 and dropped most of the change on the ground. I told her I could have given her a penny if there was a problem. Smoothie was good though. Common sense. Maybe Im being petty. Will try them again though.

Date: a year ago

Review №110

Rating: 5

I ordered three smoothies via the app as this was my first time to patronize this store s location. Drove thru the line as I did not have to wait long. Definitely will return soon.

Date: a year ago

Review №111

Rating: 3

The smoothies are great but the.staff just seems to get more rude every time i go..Why would i spend my money at a place where there mad at the world...smh

Date: a year ago

Review №112

Rating: 5

Great energetic ladies!!! They were so informative and very helpful I felt as if they ve known me for years with there words I really enjoyed the conversation I just had signed up for smoothie king and downloaded while in the drive thru. I plan on coming back to that location on tomorrow just to experience the welcoming attitude thanks Queens

Date: a year ago

Review №113

Rating: 1

I normally have a decent experience with this location. This morning was very different and disturbing. I stopped by for a mango kale smoothie. Keep in mind .. my office team frequents this location. I ordered a 20 oz. I had a coupon in my console I wanted to use. I knew I would have to pay the slight difference for any enhancers. Upon reaching the window, the young lady took my coupon and asked someone inside for help. Then another young lady comes over with a slight attitude. where did you get this coupon from? Was it here? Who gave it to you? I answered the questions. Then the older lady comes out with fire in her voice. stating that she didn t give me the coupon. At this time I told them I would pay for my drink and inquired why the coupon was not redeemable. She continued to say her store didn t issue it. I asked if it stated that I couldn t use it at this location. She then closed the drive thru window. As much as I didn t want to pay for the drink after her behavior. I paid for it to time stamp my visit and our communication. As that seem to be the previous issue. She said her location didn t give me the coupon attached. There is definitely a way to communicate. People choose to spend their money. Any business franchise or not should be elated to receive the money and the thought that comes with being chosen. I assume this woman was in a lead position. This was not the way to demonstrate to her team how to handle any situation. It s disturbing and extremely disappointing to say the least.

Date: a year ago

Review №114

Rating: 5

Essence H. Is amazing. I use the app all over DFW, and she took the time to help me navigate and understand the benefits of having the app. She is helping to scale the brand.

Date: a year ago

Review №115

Rating: 4

Both of the smoothies I got were watery.

Date: a year ago

Review №116

Rating: 1

I was treated very poorly by a manager by the name of Ms. Johnson. She was yelling thru the drive in window. She got my order wrong after I offered to drive to the window to reiterate my order. She then told me they dont take orders at the window. The young lady read my order back and the order was completely wrong. Ive been coming to this smoothie king since it open and almost 3xs a week Ive never been treated like she treated me today. She didnt want to here what I had to say, when attempting to speak with her like an adult and my elder instead she dismissed me and canceled my wrong order. I will never come back to this smoothie king again. Especially after being treated with discuss.

Date: a year ago

Review №117

Rating: 1

Although I love Smoothie King the older lady in the drive through is the worst. She always gets my order wrong and she is always rude. They really need to stop allowing her to deal with customers because this is not her strong point and she is driving them away.

Date: a year ago

Review №118

Rating: 3

They had a little attitude. Was only 3 ppl working and so many orders to fill

Date: a year ago

Review №119

Rating: 1

Did not even attempt to drive to this location due to it being hidden on gps google maps street view.

Date: a year ago

Review №120

Rating: 1

I had a coupon from Dr Shugg dentist office the black lady with braids gave the little girl at the the window hell because the coupon said for the Wheatland Smoothie King but the coupon was good at the DeSoto location, bad manager.

Date: a year ago

Review №121

Rating: 1

Everytime I order a strawberry extreme when I get to the window they want to give me strawberry kiwi. This happens all the time everytime I go. When I order I never say kiwi I specifically say strawberry extreme. And when I correct them they get upset but it s like I m paying for what I want not what you want to give me. This is probably the 5th time they want to give me another drink other than the one I want. And they want to say that I need to know the difference like no clearly you don t know the difference when I m specifically saying strawberry extreme not strawberry kiwi extreme. It s annoying and just horrible. I love smoothie king and it s the only one near me. Sucks that they have horrible customer service and always want to give you the wrong order. This need to be fixed..

Date: a year ago

Review №122

Rating: 1

The person at the window said WHAT & AIGHT ? Customer service isn t real any more .

Date: a year ago

Review №123

Rating: 1

I just left this location and am now remembering why I stopped going. The workers are rude and really have little to no knowledge of smoothie making or customer service. I like Styrofoam cups and received a plastic. I asked to the cashier to switch it out for me. (Would probably take less than two minutes). She said the line was too long. I would have to come in if I wanted to switch. Ok fine. I go inside and the manager or whoever she was seems to have an attitude because I wanted a Styrofoam cup. Also while she was taking the order I felt rushed.this location is right up the street from my house but id rather go to cedar hill location.

Date: a year ago

Review №124

Rating: 1

Long lines, customer service is bad, and they got our order wrong. After several bad experiences we won t be coming back.

Date: a year ago

Review №125

Rating: 2

First, they tried to upsell without covering the basics such as asking Do you want a foam cup? I always get a foam cup from Smoothie King to keep my drink insulated, but instead I got a regular plastic cup. The Peanut Power Plus was not properly blended, it has small ice chunks and peanut butter chunks. This in turn caused the smoothie to get stuck in the straw. The woman at the drive thru window was not pleasant. She seemed frustrated and overwhelmed. This disposition comes off as having a bad attitude, or in better terms bad customer service. She also lacked patience. When she scanned my app, as my form of payment, I had a $2.00 reward, so the final payment was $4.54. She kept asking for it, but the payment eventually went through from the QR code in the app. It just took a little longer to process when applying the reward. It s my first time at this location. I ll continue to go to the one on 1382 in Cedar Hill. I hope they get the help and training that s needed.

Date: a year ago

Review №126

Rating: 5

Awesome customer service and the smoothies have been consistent every time!

Date: a year ago

Review №127

Rating: 1

The older women in drive thru with braids was Horribleeeeee they really need to change her she was so rude when SHE messed up my order I couldn t even get my smoothie they really need to do something about it AND FIX it

Date: 2 years ago

Review №128

Rating: 3

The drive-through was very slow it took me 30 minutes to get a smoothie and then when I got up to the window he was giving me someone elses order not good service today

Date: 2 years ago

Review №129

Rating: 5

Malachi was very respectful and helpful. I appreciate the great customer service that he provided.

Date: 2 years ago

Review №130

Rating: 2

Too slow....need more employees during peak breakfast and lunch times!!!

Date: 2 years ago

Review №131

Rating: 1

always give you the wrong order, smoothies taste like water and ice only . the drink color was very different and the employees from there are very rude and got mad because we went back to fix our order that THEY messed up .

Date: 2 years ago

Review №132

Rating: 1

customers were rude, they didn t add the ingredients and i had to go back twice , girl from there had an attitude and when i went back to ask if they put peanut putter she took the drink and then put way to much peanut butter on purpose , they were trying to go home already and it was barely 8

Date: 2 years ago

Review №133

Rating: 5

I loved my smoothie it was very yummy. Berry immune support with oat milk. I drank it all up 32 oz.

Date: 2 years ago

Review №134

Rating: 2

This location is inconsistent compared to others. My husband and I have quit going because we never know what we re going to get. Our smoothies often taste like water and ice. The employees aren t knowledgeable and the lines are long even when you order online.

Date: 2 years ago

Review №135

Rating: 5

Cool place

Date: 2 years ago

Review №136

Rating: 5

Date: 2 years ago

Review №137

Rating: 4

Date: 2 years ago

Review №138

Rating: 1

Whoever the old lady at the drive thru is she is very rude and inconsiderate. She will argue with you about YOUR order. Threw my cup with anger after she got it wrong and had to replace it.

Date: 2 years ago

Review №139

Rating: 4

Very friendly location

Date: 2 years ago

Review №140

Rating: 5

Date: 2 years ago

Review №141

Rating: 5

Date: 2 years ago

Review №142

Rating: 4

Date: 2 years ago

Review №143

Rating: 5

Always have mine ready fast.

Date: 2 years ago

Review №144

Rating: 2

Hmm. I cant say anything nice so I will not say anything at all.

Date: 2 years ago

Review №145

Rating: 5

Great smoothie great price

Date: 2 years ago

Review №146

Rating: 5

I LUV GREEN TEA TANGO

Date: 2 years ago

Review №147

Rating: 5

They really make great smoothies. Really glad we have one just a few miles away. I typically grab one after a workout.

Date: 2 years ago

Review №148

Rating: 3

I have been going to this new location for over a month now. It is definitely hit and miss some days. Pass few days that I have went. It was a huge MISS! I always ask for a 40 oz and they give me a 32 oz while charging me for the 40 oz ... I guess I need to ask if my drink is a 40 oz before leaving. Some of the workers look like they do not want to be there. I hope management is treating the worker right. Because it is definitely being seen with their results

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 4

My order was made very quickly and accuraty.

Date: 2 years ago

Review №152

Rating: 1

Awful customer service!! Rude drive thru worker and she doesn t have knowledge of the smoothes ingredients etc!! That s possibly why the lines stay so long!! Not recommended.

Date: 2 years ago

Review №153

Rating: 1

DO NOT GO!! WORST CUSTOMER SERVICE EVER!! DO NOT WASTE YOUR TIME

Date: 2 years ago

Review №154

Rating: 5

very nice

Date: 2 years ago

Review №155

Rating: 1

This was one of my worse smoothie king experiences. Lil lady at the window is new obviously she handed me something that I knew was not mine. I told her and she tells me this is what you ordered ma am no it s not. Anywho. They rung me up for the wrong size. And to top it off my smoothie is watery and lacks so much of what I was looking for. I get 3 enhancements and I can barely taste it. I d steer clear of this place till they can get it together. $12 worth of smoothie long wait only to get nothing I asked for I was already having a day and they made it worse I regret even wanting smoothie king today.

Date: 2 years ago

Review №156

Rating: 3

Its just me

Date: 2 years ago

Review №157

Rating: 1

They always mess up my order, it s really quite ridiculous

Date: 2 years ago

Review №158

Rating: 5

Date: 2 years ago

Review №159

Rating: 5

First time visiting this location and it was very organized and clean. The drive thru was going by pretty fast but we went inside to order and it was fast as well. We will be coming back!! Not to mention the smoothies were delicious!

Date: 2 years ago

Review №160

Rating: 4

They are new so I would allow slow time. But good smoothies.

Date: 2 years ago

Review №161

Rating: 5

So glad you are open! Been driving way out of area as the Wheatland location is garbage and their smoothie are the worst. Your smoothie was spot on today, thank you!

Date: 2 years ago

Review №162

Rating: 5

Was in and out pretty quickly and my smoothie was great.

Date: 2 years ago

Review №163

Rating: 5

Date: 2 years ago

Review №164

Rating: 4

A little slow but very clean. And the young staff worked very hard and really remained professional throughout my visit but I could tell their corporate process is what made them slow. These kids were really being exact with their measurements and that was impressive. I will be back.

Date: 2 years ago

Review №165

Rating: 5

Date: 2 years ago

Review №166

Rating: 5

Great smoothie

Date: 2 years ago

Review №167

Rating: 2

We waited by the speaker in the drive but no one took our order, other cars had already received their orders, confused we drove up to the window, staff were not helpful and told us we had to go inside because we were holding up the line...?

Date: 2 years ago

Review №168

Rating: 5

Not the fastest but that s to be expected since they just opened. Patience is a must. The smoothie was worth the wait. Awesome customer service. Will be back!

Date: 2 years ago

Review №169

Rating: 4

Date: 2 years ago

Review №170

Rating: 1

Took 20 minutes to get here and there was nothing!!!

Date: 3 years ago

Review №171

Rating: 1

Store is being built apparently. Just a construction site at this address...

Date: 3 years ago

Review №172

Rating: 5

Date: 3 years ago

Review №173

Rating: 1

This store does not exist.

Date: 3 years ago

Review №174

Rating: 5

Date: 3 years ago