Capital One Lounge at Dallas

Review №1

Rating: 5

One of the few lounges that really has a good range of smaller dishes. Not this prepackaged stuff. E.g. for Lufthansa Business Class.

Date: 15 hours ago

Review №2

Rating: 2

Great lounge if you can actually get in. Ive had the venture x card since its debut and loved this lounge on my first couple visits. The last 2 times Ive tried going theyve had an hour wait list. Why pay for a $400 credit card if you cant use one of their two lounges.

Date: a day ago

Review №3

Rating: 5

I was here recently on a Sunday Night flight. Thought it would be packed, but it was good that it was around 50% capacity. Amex Centurion lounge was packed and had bad reviews. Food, service, and ambience was top notch. Bad that I couldnt spend longer time here in the lounge.

Date: 2 days ago

Review №4

Rating: 1

Don t waits your time going there. They going to make you wait when no one is at the lounge. They are doing this to people just so you leave, this is horrible.

Date: 2 days ago

Review №5

Rating: 5

Date: 2 days ago

Review №6

Rating: 4

Nice lounge and friendly staff. Was a few minutes of a wait to get in. Large selection of small plates of food, nicely stocked bar, great restrooms and other amenities. Would drop in again next time I am in DFW. Nice to be able to access the international terminal even on domestic flights.

Date: 4 days ago

Review №7

Rating: 1

The lounge amenities do not make up for the discrimination by brother and his girlfriend suffered at the bar by the bartender. As new venture x cardholders we were very excited to visit the lounge for the first time on Tuesday 9/17 (around 11am) but had a very bad experience. My brother and his partner were looked over by the bartender three times, this even after they politely notified the bartender they had been waiting in line for a drink before the handful of people he chose to help first. At this point he very rudely dismissed them. It wasn t until my brother asked him if they were going to get helped that the bartender finally helped them but not without a bad attitude. There was no reason for them to be treated this way. As the only Hispanic people waiting for a drink, I would hate to think it was a race issue that impended the bartender from serving them. The lounge was otherwise very nice but not sure if I would return after this very upsetting experience.

Date: 6 days ago

Review №8

Rating: 5

Despite the most recent reviews on here, I was pleasantly surprised! I got there a bit earlier on a Sunday around 8am and I went in no issue, however coming back down once done around 9:45am, there was a line / wait to get in. The food was good, they have something for everyone. I wish they had more gluten free options, at least bread or a pastry. They had gluten free peach shortcake and that was great! They had fried eggs over gravy and biscuits, I just picked off the eggs and ate those. Theres a good amount of seating. They have cappuccinos and lattes at the bar you can order. Overall, happy with my first visit to a capital one lounge!

Date: 6 days ago

Review №9

Rating: 2

Too hard to get in. Or perhaps I mean too easy to have access. Queue is always so long that I practically never use it. The online queue is a good idea. But you gotta have a really long connection for it to be worth it. But note you cannot get in until 3 hours before your next flight. Increasingly a faux credit card perk.

Date: 6 days ago

Review №10

Rating: 5

During our recent visit to the Capital One Lounge at DFW, we had an excellent experience. The food was delicious, and the staff was both attentive and friendly. As frequent flyers, both domestically and internationally, we have visited numerous lounges, and I can confidently say that the Capital One Lounge in Dallas stands out as one of the best.

Date: 6 days ago

Review №11

Rating: 1

Recently acquired the Venture X card. Having experienced the lounge in Denver which was exceptional was expecting the same at DFW. Weather related issues resulting in flight changes caused layover at DFW to be 4.5 hours. Upon check in was told very abruptly that I must wait 1.5 to check in because of their maximum time limit.; no exceptions and no reserving a spot in what would be a very busy lounge. Went directly to the Amex Centurion using my Platinum card for access. They too have a 3 hour maximum but make exceptions for extended layover times. I entered with no issues to relaxing first class environment, great food, drink, and a massage. Guess I should stick with AMEX and not renew the Venture X when it comes time to pay the fee again

Date: a week ago

Review №12

Rating: 1

We arrived at the Capital One lobby on September Friday the 13th and was told that there is a 50 to 60 mins wait time. I did received a text after 1 hour waiting to tell me that they are ready to let me in. Why is it the lounge next door, American Flagship does not require a waitlist? In the end, we never got into the lounge as our flight is getting ready to leave. Perhaps we need to arrive to DFW at least 5 hours ahead in order to get on a waitlist.

Date: a week ago

Review №13

Rating: 5

Date: a week ago

Review №14

Rating: 5

Eric was a phenomenal server! He helped us feel welcome on our first visit to this lounge, and explained everything well. Already looking forward to coming back later!

Date: a week ago

Review №15

Rating: 2

Sad to see long waiting times! Is this really premium anymore?

Date: a week ago

Review №16

Rating: 5

Date: a week ago

Review №17

Rating: 1

Date: a week ago

Review №18

Rating: 1

The check in is diffrent every single time I went here and the service was horrible. I went here on Tusday Sept. 24 and was disrespected by employees. They refused to let my pregnant wife and I enter the longe and kept making up diffrent rules for us to get in. I went there last week and was able to use the facilities just fine so Im not sure what tue issue is. We are Venture X card holders but after this experience we are definitely dropping this Card.

Date: a week ago

Review №19

Rating: 2

I had a pass from my Capital One app and they still didn t let me in. I had to be put on the waitlist. The lounge is stuffed, with few seats available. Outlets didn t work. No spoons. Four restrooms (often with one being cleaned) for hundreds of people. Incredibly thoughtless design. Why do I pay $495 per year for this?

Date: a week ago

Review №20

Rating: 5

Honestly was so pleasantly surprised by this lounge. Was able to walk right in and find a comfy spot with a charging station (I think most if not all seats have them actually). Was a great assortment of self serve cuisines from different nationalities, and they were delicious! With complimentary food I was expecting a lot of window dressing and not a lot of flavor but I was happy to be wrong. Service was also great with attendants constantly working the lounge. I will look forward to connections in DFW in the future because of this lounge.

Date: a week ago

Review №21

Rating: 4

10mins+ of wait downstairs during peak hours. I usually just grab some food to-go if in a hurry.

Date: a week ago

Review №22

Rating: 1

1/5 when you get waitlisted ie made to sit on a crammy couch for over 30 minutes. When did even business class travel become this nightmare

Date: a week ago

Review №23

Rating: 5

Great location with expansive runway and aircraft views. Good decor and comfortable chairs. Food and drinks are plentiful, with tapas style small plates, the taste can be hit or miss. Nice, friendly service

Date: a week ago

Review №24

Rating: 1

I visited here around 4:10PM and a lady at front gate told me that I have to wait 40 minutes to enter. So I asked her if I can just go inside and grab a ready-to-go and she said no. If I can t use a card benefit then what s point of having this card

Date: 2 weeks ago

Review №25

Rating: 3

More frequent visits to the lounge result in mediocre experience. Food and drinks are still good though. Food servers are great. But the front desk receptionists show less professional courtesy. The lounge can use additonal comfortable seating arrangements.

Date: 2 weeks ago

Review №26

Rating: 5

This is my favorite lounge. The best part are the people that work there, they always greet you with a smile, they re kind and willing to help with anything you need. The lounge is always clean and has incredible dessert options. To finalize they have to-go snacks, and even give you a takeout bag to bring with you on the plane. Definitely my favorite layover spot in DFW. Really hope it doesn t change! :)

Date: 2 weeks ago

Review №27

Rating: 5

Food and drinks are fantastic with excellent service. Ashley is such a sweet table busser. She is so kind and makes nice conversation with the guests.

Date: 2 weeks ago

Review №28

Rating: 1

Hard to access lounge with long wait times (1 hour +/-). They wont even allow grab and go. A perk you cant even use with venture x.

Date: 2 weeks ago

Review №29

Rating: 1

Lounge is full often. Okay fine. They have a grab and go. The correct name would be a wait and go. You have to wait whatever time it takes to get a seat in lounge. The nice lady said this is because people say they are using the grab and go but go in the lounge. Well, just check names upstairs. Problem solved but this is apparently to large an obstacle to overcome.

Date: 2 weeks ago

Review №30

Rating: 5

One of the best airport lounges I have been to

Date: 3 weeks ago

Review №31

Rating: 2

15 minutes wait to get in to the lounge! Haven t been inside but gave 2* as a benefit of doubt

Date: 3 weeks ago

Review №32

Rating: 4

I put my name on the waitlist then had breakfast at the Centurion Lounge then a massage at Be Relax...@50 minute wait, which was expected. But inside there were 5 people waiting to use the 4 occupied bathrooms. The Relaxation Pods are nice, as is the individually plated food, like Sapphire Lounges, which I prefer to buffet lines.

Date: 3 weeks ago

Review №33

Rating: 5

Absolutely amazing! The staff was incredible, food amazing! It was around lunchtime and the lounge was busy but still felt like an oasis. They thought of everything! There is a relaxation room, a multifaith room, a cycling room, an aromatherapy diffuser, super clean private restrooms. The hot food was served in separate little cute pots. I had Chicken Tikka Masala, a yummy strawberry salad, delicious elote. The Mac and cheese was just okay but Mac and cheese never holds well, anywhere. Lots of veggies offerings. I was on a time crunch otherwise I would have hit the nice-looking bar. Grabbed an almond banana butter sandwich to take with me. Sooo impressed!

Date: 3 weeks ago

Review №34

Rating: 1

Always have a long wait. Cant even get to-go food without waiting which is stupid and defeats the purpose of quickly getting something before a flight.

Date: 3 weeks ago

Review №35

Rating: 5

The Capital One Lounge at Dallas Airport stands out not only for its modern design and great amenities but for the exceptional service provided by staff like Joel. From the moment I arrived, Joel s warm welcome and personal attention made all the difference. Whether recommending the best snacks or ensuring I had everything I needed, his hospitality made me feel like a VIP. The lounge offers a peaceful escape from the airport, but it s Joel s service that made the experience truly unforgettable.

Date: 3 weeks ago

Review №36

Rating: 5

Ive been here a few times already. Fantastic place to relax at before departing a flight. Food is high quality. The downside nowadays is that there can be a line to enter.

Date: 3 weeks ago

Review №37

Rating: 5

Great lounge! Good choices for food and beverages. Take away option is very nice.

Date: 3 weeks ago

Review №38

Rating: 1

What is up with the wait? You don t even have that many lounges to be this expensive of a card, and now your only perk is also not available? This is ridiculous

Date: 3 weeks ago

Review №39

Rating: 3

Edit - rating downgrade context: Curt-tending-rude attendants manning the entrance, a supposed two hour wait. This lounge is the one perk offered by Capital One for their definitely-not-cheap Venture X cards. Why bother offering a perk if there is no real way of using it, and if those at the entrance behave as if its some favor instead of a paid perk. Original review: Located near D22. Spacious lounge, plenty of seating, great food options, and a pretty nice bar. There is a double-checkin entry process, but it s not too bad. Lots of veg options in the food area. They have cocktails and mocktails too. Service within the lounge and at the bar is polite and adequate (don t really need too much service in a lounge since most are self-serve). However, the checkin desk experience is not as smooth as would be expected. As the last image shows, there are two lounges through the same entry point, and the first check in desk will not bother to listen if you are entering the Capital One lounge based on your credit card, or the other lounge based on One World status. So you may have to restate yourself to make it clear to them . TLDR: This is a decent lounge with decent veg, non-veg food options, as well as some snacks for your flight, if you re able to get in before your flight s boarding time. However, you may find that the check-in counters have curt not courteous staff. Vegetarian options: Several veg options

Date: 3 weeks ago

Review №40

Rating: 5

Way better than any lounge Ive been to so far, both Centurion and on the Priority lounges. Food was amazing, drinks were great, staff was attentive. I did have to wait a bit to enter when I came in on my return flight, as it was in the evening, but it was still quick enough of a turnaround that I didnt mind.

Date: 3 weeks ago

Review №41

Rating: 2

We recently visited this lounge, and the experience was quite disappointing. We had a 4-hour layover and thought we could relax for a while, but it ended up being more stressful than relaxing. First, we had to wait 2 hours just to get in way too long! On top of that, you re not allowed to enter if your flight departure is more than 3 hours away. We came from Terminal E, which took 20 minutes to get there, so it didn t make sense to limit the time so strictly. Overall, the lounge should be a place to unwind, but with these restrictions and long waits, it was more of a hassle than a haven. I hope they can improve the process and make the experience more accommodating for travelers with longer layovers.

Date: 4 weeks ago

Review №42

Rating: 5

This is my first experience in the lounge my family enjoyed very much food was so good shower room are very nice clean and relaxing the best part is staff very friendly with aceptional service I forgot my phone there and Joel went above and beyond to send it back to me Im excited for our next visit and I highly recommend this lounge

Date: a month ago

Review №43

Rating: 1

Wait time is 45 minutes to an hour which is insane. Reading other comments, it looks like it was not an isolated incident. Capital one advertises this lounge as one of the main perks of its cards but the facility is not large enough to accommodate its card members.

Date: a month ago

Review №44

Rating: 1

You pay 3k to fly business one way and wait for 90 mins, terrible experience. Card visitors should have a separate lounge.

Date: a month ago

Review №45

Rating: 1

Terrible wait time and not so helpful attendants. What s the point of a lounge if you can t even use it . 1 hr wait times are waaay to long. The lounge inside gets crowded as a result of the number of people using it. Food is good . Drinks are good. Facilities are decent and the staff constantly keep the lounge neat and clean. They could do with more healthy food options and a better wait time.

Date: a month ago

Review №46

Rating: 1

90 minutes wait time is not acceptable. The card is not worthy..

Date: a month ago

Review №47

Rating: 3

A lot of friends and I love and enjoy the capital one lounge. Some of us are pretty tired of the food right now. We would enjoy food of single ingredient in it s original form much more, such as plain yogurt, just meat ball or ham, salad without dressing, a piece of protein, self serve beer, whole milk, broil eggs. There are a lot of fancy creation that looks good but nothing I can enjoy much. It appears to have strange combinations of tastes to me. The food is mostly carbs. It is difficult to pick food with just protein and/or fibers. However this capital one lounge is still our favorite. It s a nice place to relax before the flight.

Date: a month ago

Review №48

Rating: 2

I love the food, but the wait is terrible! 45 mins to an hour every time. Please have a system where people can at least get grab and go! This was the Dallas lounge. I asked my place in line after waiting 40 minutes and was told I was number 27. So I left. 10 minutes later I got a text it was my turn. Maybe enough people gave up, not sure. There were maybe at most 27 names called in that 40 minutes.

Date: a month ago

Review №49

Rating: 1

Been here before; lately been denying entry for variety of reasons (I.E. too many people etc). Was turned around.

Date: a month ago

Review №50

Rating: 1

There s always a fake wait. Really annoying

Date: a month ago

Review №51

Rating: 1

Have a backup plan and prepare to be denied for one reason or another. They are solving the wait problem by denying as many people as possible - not having assigned seat, only having inbound boarding pass, not having updated boarding pass for delayed flight, etc.

Date: a month ago

Review №52

Rating: 4

Always wanted to go to lounge and for a fee for me because of the type of capital one business card I had. It was only a 5-10 waitlist and got a text. The whole staff was wonderful and constantly cleaning too the furniture and decor was nice and comfortable plenty of charging stations. Only comment I d like to say is I wish for seating to put feet up like a ottoman/ stool and thought the relaxation room was like a big area to do that but it s a small room that needs reservations to go in. The food was nice, upscale small portions I came before they switched over to lunch. I wish the heated food was hotter it s room temp to lukewarm at best. The bar , coffee station and to go station and snacks in jars are great options. One thing I really loved is the bathrooms it s a nice big spa room with assorted lights, spa music (suggestion is maybe some lotion dispenser) but clean and never had to wait long. The view is great, smoked salted chocolate is nice treat, the bar menu drinks nothing I really wanted but a nice cappuccino. With a layover of 3 1/2 hrs its was nice to be in a relaxing space when you can leave bag to go up to get a drink. I m very impressed with the lounge

Date: a month ago

Review №53

Rating: 3

Great airport lounge, once you get in! As many other reviews pointed out, getting in is the hardest part. Having to wait 45-60 minutes kind of defeats the purpose of an airport lounge for me. On a 2+ hour layover we only got to spend about 30 minutes in the lounge. I wish they would implement a kind of reservation system or have a separate checkin just for grab and go. Great food options, full bar, spacious seating and very friendly staff.

Date: a month ago

Review №54

Rating: 1

Excited to use our Capital One Venture X lounge access and we got there and found out there was an hour wait! Nope.

Date: a month ago

Review №55

Rating: 5

Date: a month ago

Review №56

Rating: 5

Date: a month ago

Review №57

Rating: 5

Horrible wait times but great lounge

Date: a month ago

Review №58

Rating: 1

Always at least 30 min wait to get in. Limit guest numbers if you can t even service cardholders

Date: a month ago

Review №59

Rating: 1

Would be nice if it wasn t at capacity every single time I tried to visit! I wouldn t go out of your way to stop by unless if you have a lengthy layover or if your gate is in the same section since it s a bit of a trek even with the Sky Train.

Date: a month ago

Review №60

Rating: 5

10/10 lounge - super clean, well kept, staff was incredibly friendly and helpful.

Date: a month ago

Review №61

Rating: 5

very friendly staff

Date: a month ago

Review №62

Rating: 5

My first time having lounge access and I can never go back! The hosts at the entrance were so friendly and walked me through all the amenities and perks (can t wait to try the yoga room!) and were a very pleasant welcome to the lounge. The lounge itself is large and very clean. Now for the food and drinks. SO many incredible options, I wanted to try everything! You can get specialty coffee drinks at the bar as well as alcoholic bevs and there s also tea/lemonade on tap by the food. Many fresh hot and cold meals as well as to go sandwiches, wraps, salads, and snacks. Luggage storage is available too. There is a three hour limit which is common but just something to be aware of. I go early to the airport now just so I can spend more time here

Date: a month ago

Review №63

Rating: 1

35 minute wait for 90 minute layover. When we walked in with wheelchair assistance with my 94 year old mother nobody told us there was a wait. Had to go back downstairs just to get our name on the list with a bulky wheelchair. Waited 40 minutes and had to leave without ever getting in. I suppose the lounge is worth zero if you can t use it.

Date: a month ago

Review №64

Rating: 2

Everything about this lounge is absolutely amazing. This biggest downfall is that the whole point of paying for the lounges to be able to use it during longer layovers and they have a three hour layover to come in the lounge before departure, which is ridiculous considering you re paying just about $500 a year to have limited access. I love Capital One, but this was a mega disappointment when I walked in the lounge during a four hour layover. Better have an airline lounge card if you want to be able to use a lounge on a longer layover

Date: a month ago

Review №65

Rating: 3

I love this lounge. Food is great, service is excellent. However, anytime I am there, it is a 45 minute wait. Recently I had a 2 hour layover and barely anytime to grab food to go, bathroom lines were incredibly long. Hopefully the change to only Venture X receiving free passes will alleviate this.

Date: a month ago

Review №66

Rating: 4

Its a great place to unwind and relax before your flight. The restroom situation is sometimes a little rough...broken facilities and/or long lines. The food is usually great, and the crafted beverages are also top notch. JUST WISH THEY WOULD BRING BACK THE FROZEN IRISH COFFEE MACHINES!!! ;)

Date: a month ago

Review №67

Rating: 1

40 minute wait just to grab to go food. What s the point of having the card

Date: a month ago

Review №68

Rating: 5

One of the best lounges in the world! Love it!

Date: a month ago

Review №69

Rating: 5

Spent about 4 hours, really nice selection of food and drinks. The staff do an exceptional job cleaning and it was filled to capacity and they kept up.

Date: a month ago

Review №70

Rating: 5

Date: a month ago

Review №71

Rating: 1

Its fine once you get in, but thats a rare event. Capital one has also partnered with airlines like Air France, so its not even exclusive to card members. Ive stopped even trying to go after countless experiences of being turned away by long lines. I dont consider this a card benefit at all

Date: a month ago

Review №72

Rating: 5

Best lounge I have been to in the US. Excellent restaurant style food in special pans and plates. The crab bite was yummy, as well as the vegetarian options including Mac and cheese and the corn plate. The Almond Butter Banana Yoghurt was absolutely delicious and healthy. They have many other amazing to go salads and wraps with environmentally friendly compostable utensils. The highlight was the multi-faith room with an area for ablution, prayer mats and books. Vegetarian options: Almond Banana Yoghurt, Corn Dish, Mac and Cheese

Date: 2 months ago

Review №73

Rating: 5

All around just brilliant. This is the number 1 airport lounge I have been to. Previously, I had only been to chase sapphire and priority pass lounges, and I formed a certain expectation/view of what a lounge should be like. However, this capital one lounge has completely changed my perspective on what an airport lounge can be. Everything from the efficient service to the personalized bar experience to the quality and freshness of the tapas-style food was on point. They even encourage you to take food with you on the plane by handing out little brown bags. 11/10.

Date: 2 months ago

Review №74

Rating: 5

Lounge experience is amazing clean and well maintained Variety of food and beverage options to choose from Restrooms are clean Staff is super friendly, kind and helpful Overall very good experience at the lounge Vegetarian options: Vegetarian options available

Date: 2 months ago

Review №75

Rating: 5

The check-in process was seamless, and the communication regarding the waitlist was excellent. Upon entering, I was immediately greeted and provided with Wi-Fi information. The environment was welcoming and vibrant, with the lounge being consistently clean. Staff were diligent in sweeping and clearing trays, food, and drinks. The bar offered great, strong drinks, including a particularly good Irish coffee. The food selection was impressive, with the tikka masala and hummus standing out as especially delicious. The bartenders were friendly and engaging; I had a pleasant and informative conversation with Joel, who provided excellent information about the lounge. He suggested the Irish coffee, which was delicious, and showed me how I could reserve the amenities. Additionally, Mona was very helpful in assisting me with bagging up some items to go. My overall experience was enjoyable. Im already looking forward to my next flight just for the lounge experience.

Date: 2 months ago

Review №76

Rating: 5

First time at a Capital One lounge. Only had to wait 5 minutes to get in. So peaceful and relaxing. Does not feel like you are in an airport. As someone with a gluten allergy I did appreciate some packaged gluten free items. Everything by was labeled nicely. Dietary restrictions: Gluten-free

Date: 2 months ago

Review №77

Rating: 5

It was my first visit (due to 5 hour delay) and it was amazing! The food, service, rooms and seating options really turned a horrible delay into a positive experience! I used my credit card for access and was able to bring in two colleagues. Hopefully Capital One expands into more cities!

Date: 2 months ago

Review №78

Rating: 1

Every time we go there there is 45m waiting time and very hot and not comfortable reception, and if they put you on waiting list you have 10 minutes only to check in! Very disappointing will never bother to go again.

Date: 2 months ago

Review №79

Rating: 1

Don t normally fly through the airports with the three locations but found myself in Dallas today on a delayed flight. Saw the lounge sign and remembered it was a perk, checked to make sure my card had access and found out that it was being taken away later this year. Decided to try it while I was here and still had a pass but was told it was an hour wait and my plane was boarding in 80 minutes. The benefit is pointless when it is limited to three airports and they aren t big enough to meet demand.

Date: 2 months ago

Review №80

Rating: 2

I have enjoyed the Capital One Lounge at DFW Airport a few times since they first opened back in late 2021 (IIRC). There was never any wait, and the finishes & space were attractive, the staff attentive, and the food and beverage selection more than adequate. It never felt huge in there, but you could grab a table with little trouble even if you had to squeeze into a spot somewhere. Apart from being able to enjoy the lounge before catching your flight, the ability to grab prepackaged items to-go made the onward trip even better since you didn t have to stop anywhere else to bring food on the plane nor did you have to purchase any food in-flight. And the restrooms were very nice and spacious so that you could freshen up before departure and avoid the tiny lavatories aboard most flights/classes. Over the past few months, however, I had been reading in various travel blogs & social media pages that there were wait times quite regularly, so I started to get concerned that this once hidden gem was becoming overrun. Unfortunately, I experienced that myself a few weeks ago when my family and I were flying out and stopped by the lounge. On this occasion, our party of three got to the airport well over 2 hours before our flight just so we could stop by the lounge. When we reached the lounge entrance downstairs from which you take an elevator up to the lounge itself for the first time, I had to check in with Cap One staff downstairs because of the wait time. I was told that our wait would be around 30 minutes, so we took a chance and stepped back into the terminal area just outside the Cap One (and American Airlines Flagship Lounge) entrance. The 30 minutes passed, and I still didn t get a text notification that we could enter the lounge, so I stopped back by the check-in desk and nicely asked one of the young ladies who were checking in members if she could guesstimate how much longer it would be before we could get into the lounge. She told me that we were still only 8th on the list and that things were moving slowly that day. Because we had to take the Skylink light rail to our terminal a few stops away, we opted to cancel our check-in and just quickly grabbed food near our gate before our flight boarded. One of the perks of the lounge is that a Venture X cardholder can bring 2 guests with them on each visit but that is apparently a leading cause of the increased wait times. I say this furthermore because it seemed to me that most folks who were waiting were accompanied by someone else or even 2-3 people. We saw families/groups of 4 also huddled together possibly because they also have an authorized user in the group who can also bring 2 more guests with them. While we travel credit cardholders often cringe when perks get reduced/limited or even eliminated, this overrun at the DFW Cap One Lounge is a prime reason why that may be necessary here as well. While everyone wants exclusive benefits like lounge access, if everyone has lounge access then it s not really exclusive . I can t see Cap One s current guidelines for accessing their lounge being something that Venture X cardholders (including myself) will be thrilled with and those who got the card chiefly for this benefit may opt for Delta or American Airlines premium cards which enable them to access those airlines or AmEx Centurion lounges at DFW. I give them lounge itself a sold 4 stars but have to lower my overall score for the inconvenience and inaccessibility recently.

Date: 2 months ago

Review №81

Rating: 1

Its so disappointing to have 2 hours layover and not being able to get inside this lounge because of a long wait list. I got texted that it was my turn to go inside after 56 minutes ........... And I had to hop back on the tram to get to my gate so I never got in :(

Date: 2 months ago

Review №82

Rating: 4

There s always a wait! 15-45 minutes which for a 2 hour layover is forever; you still have to get to this lounge and to ur gate which will take at least a half hour. It s clean. Foods good (though portions are small). Bathrooms are awesome. Drinks are awesome (there s cocktails coffee tea some wines beer). Dessert is really good. Their to go foods are amazing! It really helps to fly home after a long flight and just munch on this instead of having to cook or buy food when you get to your destination.

Date: 2 months ago

Review №83

Rating: 5

First experience at the Capital One lounge was awesome! Recommend join the waitlist as soon as possible on your Capital One app! We waited for half an hour on the waitlist.

Date: 2 months ago

Review №84

Rating: 5

Went the afternoon after all the shutdowns. This lounge is so good despite the fact the wait was 40 minutes. The staff at the entrance would constantly update people s position in line when they asked which made the wait less stressful. The actual lounge itself was actually mindblowing, it was my first time at a lounge and the staff were so accommodating and explained everything I needed to know. Hoping to see more location throughout the country in the following years.

Date: 2 months ago

Review №85

Rating: 5

Definitely one of the best lounges I have been to period. Food is amazing and lounge area is first class.

Date: 2 months ago

Review №86

Rating: 1

Horrible experience with this lounge. Due to maintenance issues in Korea our flight was delayed 4 hours which gave us an 8 hour layover in Dallas. The Korean Air agents gave us a pass for access to their Capitol One Lounge, we were traveling on a prestige class ticket. Customer service at the lounge in terminal D informed us that we had to be within 3 hours of our departure to use the lounge. We returned later within the 3 hour window and were told because our departure flight is American Air we weren t allowed to use the lounge. Frustrating and a disgusting experience. The staff were not in the least accommodating, thank you for making a long frustrating travel day even worse

Date: 2 months ago

Review №87

Rating: 3

I got the Venture X card right when this lounge opened because I travel out of DFW for work often. This lounge is one of the best I ve ever been to, but the last 5+ times I ve tried to visit (often just to grab a good coffee, snacks and the like before a long flight) there has been a waitlist to get in. It s getting a bit ridiculous (hour waits), and you re almost better off going with an airline specific card or AMEX. Once you re in the lounge it s 5 star, especially the service and food. But it now barely makes sense to visit before a domestic flight because it s likely you won t get in before your flight boards.

Date: 2 months ago

Review №88

Rating: 5

This is the ideal lounge experience. The only draw back is during high time theres a wait but I think this contributes to the overall experience once you get in. Very well staffed, very well stocked. I will say though that one of my experiences with the hostesses controlling traffic at the foot of elevators was very poor. They forgot a party completely then called management in to let them in (to cover their mistake) Which jumped 5 parties including mine. Otherwise the lounge itself is very clean, quiet, and stocked very well. I always try to come here before my flights

Date: 2 months ago

Review №89

Rating: 5

Date: 2 months ago

Review №90

Rating: 1

We fly through DFW frequently. We switched from AmEx to venture x because the Amex lounge was always packed. In the early days of the venture x lounge it was truly amazing. However it is now super packed. The wait to enter the lounge may be 40+ minutes. Inside it can be hard to find a nice spot to sit. And the restrooms are ridiculous. While they are very nice private rooms, there are only four so usually there is a long wait just to use one. On the upside the food is great, the staff keeps the place pretty clean, and the lounge itself is pretty. But unless in Dallas with a very long layover it isn t worth bothering with anymore unfortunately. We are going to cancel the venture x card because we got it specifically for the dfw lounge access but it isn t worth having any longer.

Date: 2 months ago

Review №91

Rating: 5

The best place to hang during a layover. The staff is so nice, food is great and bathrooms are super clean

Date: 2 months ago

Review №92

Rating: 4

This is the best lounge Ive ever visited. The variety of food is fantastic, and I absolutely love this place. Im thrilled to be a Capital One cardholder and to have access to this excellent service. Vegetarian options: There is vegetarian options

Date: 2 months ago

Review №93

Rating: 1

This Loungue was amazing when it first opened but now it s rapidly deteriorating. Staff that works the front desk is rude. The waits and amount of people inside the Loungue are insane. Kind of sad at this point. If you do catch it on a non busy day then the food and drinks are solid

Date: 2 months ago

Review №94

Rating: 5

Date: 2 months ago

Review №95

Rating: 5

Amazing everything!!! The bathrooms play a soothing music in the background, really makes a nice ambiance for doing make up or refreshing. The food is awesome as well, their hummus is delicious, olive oil fragrant, and I also loved their crab salad sushi. Service is phenomenal too!!! The staff continuously help remove plates so that your table doesnt get too crowded. 10000/10 I am inclined now to choose more layovers in Dallas so I can come back haha!

Date: 2 months ago

Review №96

Rating: 5

American Express needs to step things up. Waited in like for about 10 minutes in a lobby with no seating. Left and walked to capital one and was given the option to be waitlisted via phone and almost immediately let in. The food here is above anything else I ve experienced at the centurion lounges at LGA, DEN, and CLT. Beyond impressed with the service as well.

Date: 2 months ago

Review №97

Rating: 1

Walked in and the hostess was yelling over people, told it would be 35 minutes, checked back at 40 and got a very rude response from a different hostess and finally got a text to come in past an hour. Walked in to tell them we had already gotten food somewhere else TRYING TO BE HELPFUL and got another rude response like why do you want off the list? If you can t give time estimates just don t. Especially in a place like an airport where people have places to go. Really was more surprised by how rude every employee was more so than how busy or how inaccurate the time estimates are

Date: 2 months ago

Review №98

Rating: 5

Date: 2 months ago

Review №99

Rating: 4

Everything is good except very limited restrooms. Theres only 4 restroom spaces for the whole lounge.

Date: 2 months ago

Review №100

Rating: 3

One of the best lounge in Terminal D

Date: 3 months ago

Review №101

Rating: 1

Whoever the lady is on July 5th 6:45pm handing out chocolates to anyone exiting was extremely rude. I asked her how can I have a table to sit at, and she told me it s reserved only for groups. I told her I am a single person and would like to have a table - as they all had reserved signs. She insisted the tables were only for groups of 3-4 and refused me a table and was mean mugging me the ENTIRE time. Can you at least smile a little bit? Luckily a more educated worker noticed our conversation and kindly gave me a table. However I left after shortly after without trying ANYTHING because of the negative attitude of this person. Definitely felt UNWELCOMED.

Date: 3 months ago

Review №102

Rating: 5

Great ambience, good selection of traveling sized food

Date: 3 months ago

Review №103

Rating: 5

Amazing vibes and great food and drinks. Highly recommended Food

Date: 3 months ago

Review №104

Rating: 5

We loved our experience here the staff is great. Ryan was very helpful and courteous to my wife and I, definitely recommending this lounge to friends and family.

Date: 3 months ago

Review №105

Rating: 1

An hour wait!! This is nonsense. The lounge has been going downhill lately and this just takes the cake. Stuff is never stocked or working. The staff is lackluster, generally unhelpful, and as disappointed as the patrons that they cannot fixed things fixed or restocked.

Date: 3 months ago

Review №106

Rating: 5

Honestly the best lounge I ve been to! Tons of food options and they have an entire grab & go section (whereas most lounges make it difficult to take anything with you) 2 free guest passes is also very rare these days. The only downside is this lounge is in high demand so you ll probably have to wait. I waited 45 mins but was totally worth it. Would recommend adding yourself to the waitlist via the Capital One app upon landing to minimize actual waiting time

Date: 3 months ago

Review №107

Rating: 1

We had a very early departure for our trip (5:30 am boarding in a different terminal from the lounge), and the cafe wasnt open early enough for us to go and make it back in time for boarding- they open at 5 am. I can appreciate that. On our return flight a week later we thought might unwind there and get a snack before catching our long ride home- when we arrived, we were told unapologetically the lounge was for departures only, although __this is not stated anywhere on the website.__ Essentially we were not welcome. The greeter obviously wanted us to leave. I am VERY disappointed. If I could give negative points I would. Such a bad experience. Not what I expected from Capital One. Not happy at all. I hope they read this, as theres also no feedback form on their website. Update: thanks for your response- fyi, the info you quoted is not easily accessible on perusing the site- I only found it under the faq- if these are the terms of entry, you should have it in an obvious location. Regardless, there is no excuse for your staff to treat people in the way many recent reviews have stated. The greeter should have taken a moment to be kind and politely explain the terms of entry to us rather than being short with us.

Date: 3 months ago

Review №108

Rating: 5

Everything was perfect

Date: 3 months ago

Review №109

Rating: 5

Chris and Lucy are absolutely phenomenal bartenders, they make you feel at home and are willing to make off menu cocktails that are incredible and I bartend myself in cocktail bars. Best experience in an airport ever they re truly amazing I always look forward to stopping here when I have the time!

Date: 3 months ago

Review №110

Rating: 5

Best gazpacho I ve ever had, not just in a lounge! Excellent butter pecan old fashioned too. All food and drinks were delicious and fresh, plated as you d expect in a fancy restaurant. Staff always working, cleaning, clearing dishes, etc. Wish every airport had this lounge!

Date: 3 months ago

Review №111

Rating: 4

Capital One Lounge DFW: My New Favorite Airport Hangout Let me tell you about my new favorite place to chill before a flight: the Capital One Lounge at DFW. This place is seriously a game-changer compared to the usual airport chaos. What I Loved: * Food: This lounge knows how to feed hungry travelers. Theyve got a Grab & Go section with fresh salads, sandwiches, wraps, and drinks if youre in a rush. If youve got a bit more time, the buffet has yummy baked goods, and there are even some hot dishes like mac and cheese and chicken pot pie. And coffee lovers, rejoice! They have a whole coffee bar with fancy drinks and even cold brew on tap. Oh, and did I mention the full bar? Cocktails, beer, wine you name it. * The Vibe: The whole place feels super modern and comfy. Lots of natural light, comfy chairs, and plenty of space to spread out. I even saw a few people doing yoga in their dedicated yoga room (now thats commitment to pre-flight zen!). The staff were all super friendly and helpful, too. * Everything Else: Seriously, theyve thought of everything. Need to get some work done? They have tons of power outlets and fast Wi-Fi. Want to freshen up? There are shower suites. Traveling with kids? Theyve got a family area and even a nursing room. What Could Be Better: * Crowds: It can get pretty packed, especially during busy times. * More Food, Please: The hot food options are a bit limited, and theyre served in smaller portions. Great for a snack, but not so much if youre starving. * Booze Budget: Heads up, some drinks arent included in the lounge fee, so watch out for those extra charges. Bottom Line: Even with those minor gripes, Im still giving the Capital One Lounge at DFW 4 out of 5 stars. Its way nicer than most airport lounges and makes waiting for a flight actually enjoyable. If youre a Capital One Venture X cardholder or have access through another card, definitely check it out. If youre not, it might still be worth paying the entry fee. Pro Tip: Get there early, especially if youre traveling during peak times, to snag a good seat and avoid the crowds. Vegetarian options: 50% or more are Vegitarian items

Date: 3 months ago

Review №112

Rating: 5

Great experience. Need more food options. Frequent traveler here and its usually the same meal offered for weeks. But all of it is done well. Great options for food including desserts! Lots of drink options. Some times it is super busy and you may have a 20 min wait. Clean bathrooms! Usually theres a line for the bathrooms though. Staff are great. Love the view of from the windows. Lately I have not been able to enjoy the lounge due to the high wait times. Wait times are almost 1 hour long. Its quite upsetting to not be able to use this facility as needed. Vegetarian options: Lots of vegetarian options such as mac & cheese, Cauliflower dishes, veggie hummus wrap, fruits, desserts

Date: 3 months ago

Review №113

Rating: 1

Date: 3 months ago

Review №114

Rating: 1

Very busy and crowded lounge. Everything involved a wait. I had 2 hours for my layover but barely enjoyed the lounge due to waiting lists.

Date: 3 months ago

Review №115

Rating: 1

The lounge has 45-50 minute wait time when we went there. We were told 15-20 minutes when we checked in but it wasn t the case. There s hardly place for 10 ppl to wait in the waiting area. The manager came down and started yelling in a rude way that the place was full and can only get more people into the lounge when people leave. Once inside the service was non existent. Food was not great either. Only thing good was the seating at the lounge was comfortable. I d skip this lounge - it s just over hyped and over sold.

Date: 3 months ago

Review №116

Rating: 1

I have been to this lounge on several (>5) occasions over the last couple of years, but unfortunately have to give a negative review for the horrible service and wait process. What used to be a stellar, best in class experience until last year (2023) is now just not worth it for the annual fee as a perk/benefit. I used to recommend the venture x membership just for that but not anymore. Some suggestions: - Have a way of differentiating folks who have a short wait/time before their flight vs others specially since the boarding pass needs to be shown. - For short-term visitors, let them pick stuff to-go as that is a huge benefit and please train your staff to be more polite. I politely requested to just grab some water/juice and a snack to-go and was rudely referred to the waitlist and told I shouldnt be there unless called upon by the waitlist process. I told them that the wait at the moment was 45 mins and my flight boards in 20 minutes so I just wanted to grab items to-go and head out immediately. Some of the wait staff has an attitude that does not belong in hospitality.

Date: 3 months ago

Review №117

Rating: 1

Wait time is 45 min everytime I am there. This is absurd! Once you are in, there s plenty of empty tables. All I wanted was to grab food to go, this is not worth paying for the annual fee to get the venture X card.

Date: 3 months ago

Review №118

Rating: 2

What good is a lounge that is always at capacity and has a 45 minute wait? Capital One, I am paying 395 a year for access to a lounge. You need to do better!

Date: 3 months ago

Review №119

Rating: 2

Once you re in the lounge, it s fantastic. The food is creative and delicious, the staff are friendly, and the space is well appointed. However, it is almost impossible to get into the lounge if you have less than an hour before your flight boards. What was once easy to access has become a lounge with a minimum 45 min waiting list to access. After waiting, the inside of the lounge is half full and clean, empty tables are abundant for many more guests. Plus, you used to be able to get on the waitlist from the App but that option doesn t exist anymore. We used to really enjoy relaxing here before our flights but it has become completely not worth it. Very disappointed in what was once a great lounge has become.

Date: 3 months ago

Review №120

Rating: 5

The waiting queue was a little unnecessary, but otherwise probably the nicest lounge Ive been in. Food was great, staff seemed very nice, clean, comfortable. The bathrooms are great but only 4 single rooms, people were frequently waiting.

Date: 3 months ago

Review №121

Rating: 5

Based on the state of most lounges today (Being so lousy) The Capital One lounge was very nice, great food, clean.

Date: 3 months ago

Review №122

Rating: 5

Date: 3 months ago

Review №123

Rating: 3

My flight was canceled and moved to next day. On the day it was cancel, they said I can t access to the lounge because the flight canceled, I am ok with that and next day I come they said I can t access with my current boarding pass, but the airline Korean already told that they use the same boarding pass to board, they seem not believe me and the manager said he has contact with Korean air, so he texted his Korean air contact and said I need to go to D8 get the new pass, I told him they not there at the gate yet, but he consist, so I came back the gate and the airline not there. Since the airline canceled, I stayed at the airport overnight, so just wanted to get a coffee and take a shower, but it seems like they treat their member not right

Date: 3 months ago

Review №124

Rating: 3

Waiting list is always ridiculously long.

Date: 3 months ago

Review №125

Rating: 4

IAD Capital One lounge is 10 times better. This one is smaller, with more people and slower services. Less food/ drink options. IAD has their own cafe and baristas. But here, only self-serve drip coffee and a few taps. Even that, the coffee urn was empty. The breakfast menu was 3/5. Less options and taste werent that great. The to go sandwich had only 4 options, only 4 restrooms, so obviously, there were lines. The staff at the front wasnt welcoming at all. Even though I handed out my boarding pass and my guests, she didnt seem to understand and kept asking for boarding passes? The bartenders were kind and quick! Location was easy to find, very slow elevator

Date: 3 months ago

Review №126

Rating: 1

The DFW lounge consistently has 30-45 minute wait times, which is frustrating since a lounge is supposed to be a place to relax but you are waiting for the lounge. This needs to change either by providing a way to check wait times and check in online, expanding the lounge, or opening another location within DFW. Once inside, the lounge is excellent, with good food and a pleasant atmosphere.

Date: 3 months ago

Review №127

Rating: 5

There s not a single thing to complain about. All of the cap one lounges are pure awesomeness. Food is exceptional good. Showers and bathrooms are very nice and big. Staff is attentive and of high caliber. Kudos!

Date: 3 months ago

Review №128

Rating: 5

Date: 3 months ago

Review №129

Rating: 5

If you are lucky enough to avoid the waiting period which we usually do early morning flight to avoid this it s an amazing lounge. The admiral club food does not compare to this place, I ve left the Club to go to the capital one lounge because it s very much subpar. The food selections for breakfast and lunch are so good, fresh and relatively healthy. Many drinks and snack options to go are also available. The servers are very attentive and welcoming. The venture x pays for itself just on the use of this lounge allow in my opinion.

Date: 3 months ago

Review №130

Rating: 5

Date: 3 months ago

Review №131

Rating: 5

Date: 3 months ago

Review №132

Rating: 5

Date: 3 months ago

Review №133

Rating: 5

Date: 3 months ago

Review №134

Rating: 5

Awesome lounge, be prepared to wait though :)

Date: 3 months ago

Review №135

Rating: 4

As of June, domestic transfers are not available even if you are in business class, and the price is USD65 for individual use. The line for the bathroom is long, and use of the sauna or relaxation lounge requires a reservation. Although there is not a wide variety of food, there are many delicious American menus and a variety of drinks.

Date: 3 months ago

Review №136

Rating: 5

Date: 3 months ago

Review №137

Rating: 1

The lounge has a 45min~1 hour waitlist. So what s the point of being charged such a large annual fee if the two or three times a year I pass by DFW, I can t get in the lounge?

Date: 3 months ago

Review №138

Rating: 1

This review is not about the lounge itself but the strange wait process. Last three times I have been here I have been told we are on a wait . Well the lounge is supposed to be the place people wait. Now you must wait on the lounge so you can wait for your flight. Capital One should put an asterisk in all their publicity and marketing to say *if you can get in

Date: 3 months ago

Review №139

Rating: 5

Date: 3 months ago

Review №140

Rating: 5

Honestly I didnt think it was possible to get better than the centurion lounge, but they did it! This place is amazing, the food is fantastic with bold flavors, clean, tons of options, and they even have an exercise room. After having been to Denver, this one is vastly superior. Its the flagship lounge of their, albeit, small network

Date: 3 months ago

Review №141

Rating: 5

Overall the lounge is amazing, food is great and drinks actually solid! The wait can be annoying, but otherwise, great experience! The to go food is a great perk, much better than average flight food

Date: 3 months ago

Review №142

Rating: 5

Date: 3 months ago

Review №143

Rating: 4

I travel quite a bit and the drinks are great. The service is amazing. While the food tastes amazing it is the same thing all of the time and the menu does not change. That is rather disappointing.

Date: 3 months ago

Review №144

Rating: 5

Clean, friendly service, good selection of small plates for food, including self service snacks to go. Good views of the airport from the exterior window. Only 4 restrooms (I think?) which is not enough for as crowded as it can get. All things considered, worth the price of admission.

Date: 3 months ago

Review №145

Rating: 5

Date: 4 months ago

Review №146

Rating: 5

Amazing experience, 10 out of 10. The hospitality was amazing, the food was great, and the bar tender was great. I might book through dfw just to come to this spot. I am truly star struck by this experience. Incredible

Date: 4 months ago

Review №147

Rating: 1

Very upset I wasted passes on this lounge. After traveling for 14 hours I thought this would be a good experience. We had to be put on a waitlist for starters, there are only 4 bathrooms for the entire lounge and we had to wait in line for the bathrooms where it seems people were changing or getting ready. Only one hot food item was free of dairy or other allergens. Just overall a very poor experience and I wish I could get my passes back.

Date: 4 months ago

Review №148

Rating: 3

It used to be wonderful, but now every time I go, there is at least a 30-minute wait time. That makes me rethink my Venture X card, as access to the lounge was the primary benefit for which I got the card. Some people who arrived after me were able to access the lounge before me. I was told that they had status with airlines. Therefore, if you have a Venture X card, youre not at the top of the waitlist. Once youre inside the lounge, from my experience, it is not overcrowded at all. I personally would let more people in, as there were empty seats available in the lounge while people were still waiting downstairs to come in. Great food and grab-and-go options.

Date: 4 months ago

Review №149

Rating: 1

It s always packed. The wait was initially 25-30 mins, and now the app says 1 hour wait, and I am still not inside the lounge. It s disappointing that they advertise the lounges as part of the venture x card benefits, and as a customer, I cannot even use it.

Date: 4 months ago

Review №150

Rating: 3

Very nice place ! Wide selection of food.But there is no way to call them for an item I left. I called and requested DFW operatot to connect me to Capital One lounge twice and both times not connected. There is not even a capital one lounge customer service number.

Date: 4 months ago

Review №151

Rating: 2

Great food and drink options if you can get in. Was told have to be on waitlist even for grab and go options. Defeat the purpose of grab and go. Food : 5/5

Date: 4 months ago

Review №152

Rating: 3

Terrible policies, staff was nice though

Date: 4 months ago

Review №153

Rating: 5

The best lounge so far I experienced.

Date: 4 months ago

Review №154

Rating: 5

Date: 4 months ago

Review №155

Rating: 5

The Capital One Lounge is one of the best airport lounges I ve visited. It is exceptionally clean and well-organized. The food is amazing and clearly labeled, which is a huge plus for me due to my gluten allergy. You can also take some snacks with you for the plane, and they provide free brown paper bags for this purpose. I especially appreciated the manager who, upon my request for a gluten-free pastry, went out of her way to bring me a gluten-free brownie treat. The alcoholic drinks are excellent, and the staff are friendly and knowledgeable. Overall, I would rate this lounge a perfect 10 out of 10. Dietary restrictions: They have gluten free dish. Also if you want some gluten free pastries just ask.

Date: 4 months ago

Review №156

Rating: 5

Wonderful respite for weary travelers.

Date: 4 months ago

Review №157

Rating: 5

Excellent customer service

Date: 4 months ago

Review №158

Rating: 3

It is not a 15-20 min wait per the app (there needs to be a live wait time). We waited 80 minutes before they texted us. We put ourselves on the waiting list at 9:10a and our flight was supposed to depart at 12:44p. It was so busy. Best to add yourself to the waiting list when you arrive at the airport. Once in, the service was excellent and food was pretty good. The food consisted of a global menu. Their opening hr is 6am now. Vegetarian options: Many

Date: 4 months ago

Review №159

Rating: 5

Best lounge in the US. Food is fantastic and service is top notch.

Date: 4 months ago

Review №160

Rating: 5

Date: 4 months ago

Review №161

Rating: 5

Great place to relax if you have a long layover. Good coffee at the bar. Can be quite busy at times, so expect a wait to get in.

Date: 4 months ago

Review №162

Rating: 5

Love this lounge! Everyone working here is so helpful and professional!

Date: 4 months ago

Review №163

Rating: 5

Best lounge Ive been to. Very clean and great selection. Desserts were my favorite and they have sandwiches to go. Edit: they got rid of the chocolate croissants and now I dont know if I can survive

Date: 4 months ago

Review №164

Rating: 5

Delicious meal Comfortable seating Free WiFi access Great customer service Yummy latte Clean bathroom Free takeaway chocolate

Date: 4 months ago

Review №165

Rating: 1

We rode from terminal a before a flight to see the lounge. We were told below we could walk upstairs and at least see it before we had to head back to the other terminal. Upstairs the staff were rude and curt and told us absolutely we could not see the lounge and to leave. We are Venture x customers and spend quite a bit on a monthly basis. This did not leave a good taste in our mouth for the lack of hospitality.

Date: 4 months ago

Review №166

Rating: 5

Membership has its privileges

Date: 4 months ago

Review №167

Rating: 5

One of my top 3 best lounges I ve been. Great food and atmosphere. It can get busy at times: they even have a peloton bike. Thank you capital one

Date: 4 months ago

Review №168

Rating: 5

Date: 4 months ago

Review №169

Rating: 5

Nice place to rest between flights. Food was very nice!

Date: 4 months ago

Review №170

Rating: 5

First time at the Dallas location and it was a great experience with wonderful service and accommodations

Date: 4 months ago

Review №171

Rating: 5

Absolutely zero complaints. Had about a two hour layover in Dallas. I get two complimentary visits annually to Capital One lounges with my Venture card and this was my first one. Everything in it is free except top shelf alcohol. That means free water, free soda, free cocktails, free food, free desserts. To be honest, with the amount of traveling I ll be doing it has me considering upgrading my card to Venture X to have unlimited visits. It also has me considering always connecting through Dallas. I ll be back!

Date: 4 months ago

Review №172

Rating: 1

A total scam! One would think that if you have a few hours in DFW you could access this lounge. However the line was crazy (45 minute wait on a Sunday morning when the airport was pretty empty) and they only allow access starting from 2 hours from departure.

Date: 4 months ago

Review №173

Rating: 4

The food is so strange. Nothing was anything even remotely normal for American food. I get that the people in there arent all from Dallas, but some just normal food would be good. I would rate it 0 because of the food but the atmosphere was nice and bathrooms super clean.

Date: 4 months ago

Review №174

Rating: 1

Every time I get there, there is a 20-30 min wait. That s ridiculous!! I don t have the time to wait every time for a supposed benefit!!

Date: 4 months ago

Review №175

Rating: 1

Had a tight connection and they had a 45 minute waitlist. Asked if I could at least grab a fruit that I could see from where I was standing. They said only if I wait on the waitlist. Experience makes me rethink having the venture x card

Date: 4 months ago

Review №176

Rating: 1

This is the second time my family and I are experiencing ill treatment from the front staff. The receptionists are very cold and do not display a polite behavior on how to talk to guests. They could atleast be compassionate and respectful. For the standards of capital one, they atleast need to hire people who know how to conduct themselves and be professional. So disappointed!!!

Date: 4 months ago

Review №177

Rating: 1

Minimum 2 hour wait every time I go I fly here often and have yet to use my venture card perks because I can t event get in. Ridiculous. Maybe I ll change my review when I actually experience it

Date: 4 months ago

Review №178

Rating: 5

They told us that it would take 30 minutes, we went out for a moment and after 5 minutes they called us, the service is wonderful, the food is spectacular, I loved everything about this place! The only thing would be that they put more hours in the lounge, excellent capital one, more like this place please.

Date: 4 months ago

Review №179

Rating: 1

You have to enter less than 3 hours before your flight. Two hour wait list. Boarding 1 hour before flight Zero minutes of lounge time possible at or most.

Date: 4 months ago

Review №180

Rating: 5

Cant say enough good about this lounge. We live in the Dallas area and feel blessed to have a Capitol One club here as its nicer than almost any other airport lounge Ive been to and certainly better than any of the Admirals Clubs at DFW. The food and drinks are good, and the staff is very professional and helpful. Only challenge weve found is the wait can be long at times, probably due at least in part to the very generous lounge access provided to authorized user card holders. They may eventually have to limit them to no guests or something like that to control the numbers. We have also been in the lounge at the Denver airport and its great too, although we do like the food and drink selection at DFW a little better. Im traveling again on Sunday morning (just got back in town Monday night) and am actually planning to go to DFW in time to stop by the lounge even though it means an earlier departure from home. Its that good!

Date: 4 months ago

Review №181

Rating: 1

The waitlist is insane. I just wanted to grab some food to go due to my tight timeline. They have a grab and go concept but I can t even go grab a sandwich to go. What s the point?

Date: 4 months ago

Review №182

Rating: 3

Would have been a 5 if it wasn t for the hour plus wait to get in. Wouldn t have experienced it at all but came to the airport early. I m sure many people can t wait because of tight plane schedules. But, it s a busy place so people must have a way to figure it out. If you re in a hurry this is not the place for you. Once in, the food is very good, comfortable atmosphere, good service.

Date: 4 months ago

Review №183

Rating: 1

Extreme wait times.

Date: 4 months ago

Review №184

Rating: 5

2024.05.14 A super high-quality VIP room. There are only 3 VIP rooms like this in the United States. The food inside is exquisite and delicious. It is currently the best VIP room I have ever been to. The location is between gate D22 and gate D21.

Date: 4 months ago

Review №185

Rating: 1

OK capital one has way over-advertised and over-booked access to this lounge! was wonderful when they first opened, but now people are jammed in like sardines and it is incredibly uncomfortable. The food and service are wonderful, however, passengers are stuffed in like sardines, and it is incredibly uncomfortable for everyone - NOT a pleasant experience.

Date: 4 months ago

Review №186

Rating: 1

I would give the lounge zero stars if I could due to customer service. My flight was delayed and I had to put my name on the waitlist, which I was told was 1.5 hrs. I thought that I would not be able to make the lounge in time prior to my flight, but I was then texted that I was able to access the lounge. I had about 20 minutes to go to lounge before my flight boarding. At check-in, I was told that I could not go in lounge because the boarding pass had not updated to reflect the updated delayed flight time. I then asked the check in staff if we could just grab something to go and I would not sit in lounge, they said no. They didn t even offer to scan my boarding pass to give me the opportunity to go to lounge. I was quite upset that my flight was delayed and now I couldn t even access the lounge for which I waited for 1.5 hrs. Rather than apologizing the staff just said it wasn t their fault that my airline had not updated the boarding pass. I expected much better from customer service or at least letting me know that I needed an updated boarding pass to access lounge so I didn t have to wait 1.5 hr to be told no.

Date: 4 months ago

Review №187

Rating: 1

Horrible service! My flight was delayed and I had waited a total of 1.5 hrs to get into the lounge. When I went up to check in I was not allowed because my boarding pass did not have the new departure time. The airline didn t update the boarding pass. I was just going to run in and grab some to-go food but was still denied! The check in staff should have been more transparent up front and informed those who waited that their boarding pass needed the new departure time for entrance. So keep that in mind if your flight is delayed! @capitalone please improve you re services!

Date: 4 months ago

Review №188

Rating: 5

This is one of the best airport lounges I have been to. The food and service are fantastic and would hold up even outside the airport. The view outside is awesome as well. They have services such as baggage storage, showers, as well as an exercise and relaxation room.

Date: 4 months ago

Review №189

Rating: 5

Good. BUT. They started giving out Venture X cards to everyone and their mom so now there is an overcrowding issue just like AMEX had with the Platinum Card with Centurion lounges. They need to raise annual fee to $800 to weed out all the members who make lounges crowded. OR make the lounges TWICE as big to accommodate all the members. The wait was 1 hour ! Apparently $400 annual fee is too cheap . Also. Could the bartender please stop speaking Spanish amongst themselves. I get it we are in Texas but please speak English. We are in America. 5 Star Rating for the google algorithm.

Date: 4 months ago

Review №190

Rating: 5

Nothing less than 5 stars Everything was just fantastic!! Food

Date: 4 months ago

Review №191

Rating: 5

Been to a few airport lounges are globe. It was first time here and a little difficult to find. We went in on Thursday about 2:30pm. This one was good. Check-in is slow but smooth due to rush. Space was limited due to rush. Food had a good selection. Soft drinks & coffee were plenty. However, I would like to take-out coffee cup but that was not an option.

Date: 4 months ago

Review №192

Rating: 5

Date: 4 months ago

Review №193

Rating: 5

Gem of a lounge! I m somewhat a regular and couldn t be happier to have this in my home city airport. It s gotten more and more popular/crowded though as more people have learned about it. I won t penalize them for that. Their customer service and marketing are great!

Date: 4 months ago

Review №194

Rating: 5

Outstanding! Thank you!

Date: 4 months ago

Review №195

Rating: 5

Food is great, but rarely changes. Drinks are delicious, good bartenders. They almost always have a waitlist, despite the lounge having many open seats. Only 4 bathroom stalls, which constantly creates a line. Yoga room + shower is a killer combo for a long layover.

Date: 4 months ago

Review №196

Rating: 5

Date: 5 months ago

Review №197

Rating: 5

Probably the best lounge I ve ever been to. The only downside is that a line can form for the restrooms when it gets busy here.

Date: 5 months ago

Review №198

Rating: 5

This lounge provided such a delightful experience before my flight. The atmosphere was relaxing. The food was delicious. And the drinks were well made. All of the staff were friendly, happy, and accommodating. I gained access with my Venture X credit card, and I couldn t be happier with the benefits of this card. I am so excited to visit the Capital One lounge again in the future.

Date: 5 months ago

Review №199

Rating: 2

Date: 5 months ago

Review №200

Rating: 5

All I can say is WOW. Decided to try this location out at 6am after my typical choice was $50 for an extra person and they weren t even serving hot food till 6:30. Im so glad I tried capital one lounge because they have everything AND MORE. All food was delicious, the amenities are amazing and best of all, IT WAS FREE. I m never going to the Amex lounge in Dallas again

Date: 5 months ago