GameStop

Review №1

Rating: 1

Went by at 6:30 and the door was locked during business hours. Waited around for 10 minutes and tried to call twice and there was no answer. Pretty bad for business.

Date: 3 months ago

Review №2

Rating: 4

Date: 4 months ago

Review №3

Rating: 5

Date: 6 months ago

Review №4

Rating: 1

Been to this store several times and had great experiences in the past....however the last 3 or 4 Ive stopped by, at various times, the doors are locked. Cant make sales if youre not open.

Date: 10 months ago

Review №5

Rating: 5

Lately, weve had nothing but good experiences. Customer service is fantastic.

Date: a year ago

Review №6

Rating: 1

I can t ever seem to get here when someone s here the always a door locked every time I come over regardless if it s at noon if it s at one, if it s at 2,3,if it s at 4 no one s ever hear.

Date: a year ago

Review №7

Rating: 1

Manager short hair, blonde lady is just as clueless as her employees ask for the manager shame she was it. And because her employee didn t give me a receipt on my last controller swap they pulled the okie doke and gave me the wrong receipt. When I went to return the controller Cuz. My original controller works again. She said I couldn t do anything because they gave me the wrong receipt. That s your fault. Won t be coming back. Needs new management.

Date: a year ago

Review №8

Rating: 2

Theyve got a decent selection, and the employees are nice but its honestly laughable to go in and see used games being priced at quite literally $1 less than you can get them brand new. What on earth is the point of buying used, at that rate? Jeez!

Date: a year ago

Review №9

Rating: 1

So when i called today asking if there was a midnight release for the new LoZ, lady told me yes. What she failed to mention is that it starts at 11 causing me to waste gas driving here at 12 only for them to send me home.

Date: a year ago

Review №10

Rating: 5

Date: a year ago

Review №11

Rating: 5

Very nice people and very helpful. The store is very clean

Date: a year ago

Review №12

Rating: 5

Date: a year ago

Review №13

Rating: 5

Great store

Date: a year ago

Review №14

Rating: 1

Just brought a PlayStation 5 from this guys they needed my confirmation number in order for them to give it to me the lady that was helping me said that she couldn t match it with the numbers I gave her I even show her that I brought it from the exact store at the end she gave it to me by throwing it at the counter and said she didn t know if I was stealing it now that was in insult I just ignored and and proceeded to leave the store they should fire that person is not right to accuse someone of stealing just because of their color

Date: a year ago

Review №15

Rating: 1

1st off they dont even give points for trading and stuff anymore.... Which is b*******..... Especially after the stock increase happened..... And this particular gamestop doesnt even have enough help.... Anytime these guys have to get lunch or go to the bathroom they have to lock the store up because they have no help.

Date: a year ago

Review №16

Rating: 3

I purchased a game, albeit a used one, for a gift for my husband and it would not play. I had misplaced the receipt but registered the purchase on my husbands account. The store refused to issue a refund or exchange. It was a Christmas gift and was purchased a few days prior to Christmas. Although I cant be completely upset about the policy, I do believe they should further inspect used games before putting them out for sale, or not charge 30 bucks for something unverified.

Date: a year ago

Review №17

Rating: 5

Great store and Dominic is a great customer rep. Helpful, friendly and courteous. We travel to Crosby - passing other stores in doing so but we prefer this GameStop.

Date: a year ago

Review №18

Rating: 5

They were very respectful and patient as I looked around the store, and settled on a Rick and Morty shirt. I came back the next day to sell old games and everything went great.

Date: a year ago

Review №19

Rating: 2

Used to like coming here. Main guy that s usually in there is what kept me liking the place. New chick behind the counter? Tw@ waffle is probably the best name. Calls me rude because I gave my recommendation on not buying the game warranty . Go somewhere else

Date: a year ago

Review №20

Rating: 5

Date: 2 years ago

Review №21

Rating: 3

They charge retail price for controllers. But the games are somewhat cheap.

Date: 2 years ago

Review №22

Rating: 5

Not a big selection but Great prices

Date: 2 years ago

Review №23

Rating: 4

Always friendly and helpful

Date: 2 years ago

Review №24

Rating: 5

The peeps behind the counter were great. Very helpfull.

Date: 2 years ago

Review №25

Rating: 3

Date: 2 years ago

Review №26

Rating: 5

They re the nicest and sexiest people that have ever worked at GameStop! Need anything and they got you, games, statues, honest reviews of what they think about the game and the best of all is the therapy that Dom gives. Best employees I have ever came across!

Date: 2 years ago

Review №27

Rating: 5

Date: 2 years ago

Review №28

Rating: 5

Date: 2 years ago

Review №29

Rating: 3

Date: 2 years ago

Review №30

Rating: 3

They usually have what I need but having only Two amount cards for psn cards it either u buy 10.00 or 75.00. Im sorry I have to buy 5 cards out of the 10 00 cards just get what I need

Date: 2 years ago

Review №31

Rating: 1

The dudes that work here are weird misogynistic gatekeepers. Talking down to gamer women seems to be normal for them. Saying a class of character isnt part of then$70 game I bought and never played and anyone who plays this specific character style of the game isnt a real gamer. Its 2022 yall. Do better. Touch grass.

Date: 2 years ago

Review №32

Rating: 3

This store has good in-store customer service it s just they never answer the phone been calling all morning all the other GameStops answers they phone if you re not at the store u might aswell forget it cause I feel like it s impossible to get in contact over the phone with them seriously

Date: 2 years ago

Review №33

Rating: 5

Staff was great

Date: 2 years ago

Review №34

Rating: 5

Very friendly and knowledgeable staff. I will definitely be coming back soon.

Date: 2 years ago

Review №35

Rating: 5

Amazing service every time we are there! Staff is amazing and go out of their way to help everyone in the store. Been going there for years and have never been disappointed. Keep up the great work guys!

Date: 2 years ago

Review №36

Rating: 4

Good place they could do better.

Date: 2 years ago

Review №37

Rating: 4

Date: 2 years ago

Review №38

Rating: 5

EXCELLENT SERVICE!!!!!

Date: 2 years ago

Review №39

Rating: 4

Was great customer service..

Date: 2 years ago

Review №40

Rating: 1

Tried to get a switch OLED but this guy Dominic said GameStop was sold out company wide. I called another GameStop down the road and was told they had 4 and the store at deerbrook mall had 6. Lazy people poor service. Target can have my money and having worked for GameStop that means NO PRPS, NO GPGS, NO HOPS and NO BOPS from this customer. If anyone sees this post ask me what those are and I ll tell you how GameStop gets you to spend more cash than you need to

Date: 2 years ago

Review №41

Rating: 3

Date: 2 years ago

Review №42

Rating: 5

Date: 2 years ago

Review №43

Rating: 5

Date: 3 years ago

Review №44

Rating: 5

Awesome

Date: 3 years ago

Review №45

Rating: 2

Date: 3 years ago

Review №46

Rating: 3

Date: 3 years ago

Review №47

Rating: 1

This place needs new employees. Lazy people that disappear and lock the store to go outside and smoke.

Date: 3 years ago

Review №48

Rating: 5

Date: 3 years ago

Review №49

Rating: 4

Date: 3 years ago

Review №50

Rating: 5

Noice employees

Date: 3 years ago

Review №51

Rating: 5

Date: 3 years ago

Review №52

Rating: 5

Date: 3 years ago

Review №53

Rating: 2

Rude not willing to help you at all

Date: 3 years ago

Review №54

Rating: 3

Very hype cashier

Date: 3 years ago

Review №55

Rating: 4

Staff was very nice

Date: 3 years ago

Review №56

Rating: 1

I hope that another parent never have to go through the experience that I went through on today around 5:20 pm at the Crosby,TX location. My teenage son went into the store to purchase a $25 playstore gift card. After a few minutes in the store, he returns to the car and share with me that he needs more money because he was told his membership was almost out. I went into the store asking male and female at the register what was the problem. The tall female stated he needed $15 to complete the transaction. I asked why? She stated because the membership fee was paid. I stated to them what was shared with me that the membership was almost out so I wanted to know why his original transaction was not completed since the membership was still current. The two employees share with me that they already put some of his money towards the membership and it cant be reversed. This is when my temperament changes. I state to the employees how can a minor whose name is not on the account make that decision. I restated the account is in my name only and I want it reversed. Both employees state it can not be done. The tall female begins to say he is over 13 so he can make that decision. We began to have a verbal spat. I mentioned lets step back count to 3 and approach this again. The tall female says she will not count to three, she is a 26 year old woman and she will continue to be loud if she wants. The arrogant man interrupts and states how he asked my son and my son said he wanted to renew the membership and it is policy to ask every customer. I reply he is a minor and not on the account. Our voices continue to elevate at each other. The arrogant man asks the tall female if he wanted her to call the cops. I replied called the cops, that is not happening. The arrogant man says yes he will. We went back and forth. I then divert my attention to my child and ask him what the word almost means. He states not done not complete. I finished verbally addressing my child. Then I turned to the employees and stated how we all can learn something from this situation and shared with them in the future when dealing with a minor that they can ask their policy question but also include that it doesnt have to be purchased today but wanted to make you aware and now how would you like to complete your transaction? I totally disagree with minors having the authority to continue membership on accounts that their name is not on. The arrogant man responds not doing it, not doing it. I respond we all still can learn something from each other at any time and that is my suggestion as a customer. The tall female stated she was the manager. The arrogant male employee just wanted to be heard and feel as if he had power. From me to my son everyone could have done things differently. As a customer, employees should be open to suggestions on how to improve their customer service relations. The experience was not good. I did not appreciate the arrogant male wanting to throw his weight and quickly reference calling the cops on a parent with her under 7 year old and her over 13+ year old regarding a parent request for the membership transaction to not go through since I didnt authorize it. The male employee needs to learn de escalating techniques when dealing with all customers. Disgruntle parent, hopefully this experience will not happen to another parent.

Date: 3 years ago

Review №57

Rating: 1

GameStop is an absolute joke! I took no less than 6 games up to the counter, each time they told me they didnt have them in stock. Why are they in the shelf then?

Date: 3 years ago

Review №58

Rating: 4

Good selection. Not busy at all. Very friendly customer service.

Date: 3 years ago

Review №59

Rating: 5

Very proffessional Very outgoing and welcoming Delivered food to employees here and they are very respectful and nice.

Date: 3 years ago

Review №60

Rating: 5

Date: 3 years ago

Review №61

Rating: 5

This gamestop has never done me wrong. Everyone I have ever met working here has been so nice and charismatic. Including the lovely manager with the red and white bug and the sweet lady with the cool tattoos. If I ever need to go get a game or pop figure, this is my go to stop.

Date: 3 years ago

Review №62

Rating: 4

Date: 4 years ago

Review №63

Rating: 5

Date: 4 years ago

Review №64

Rating: 5

Date: 4 years ago

Review №65

Rating: 5

Date: 4 years ago

Review №66

Rating: 2

Ehhh I wish when we trade in games I wish we would get more than a dollar for a $60

Date: 4 years ago

Review №67

Rating: 5

N/a

Date: 4 years ago

Review №68

Rating: 5

The staff at this location is always so friendly and helpful. I am not a gamer, but my kids are. I just wanted to give these employees a shout out for doing a good job!

Date: 4 years ago

Review №69

Rating: 5

Madam Ladybug is awesome

Date: 4 years ago

Review №70

Rating: 5

Date: 4 years ago

Review №71

Rating: 5

I like playing video games

Date: 4 years ago

Review №72

Rating: 3

They lied to me. They said they didnt have any more giftcards but I was staring at them

Date: 4 years ago

Review №73

Rating: 5

Date: 4 years ago

Review №74

Rating: 5

Date: 4 years ago

Review №75

Rating: 4

Date: 4 years ago

Review №76

Rating: 5

Date: 4 years ago

Review №77

Rating: 5

Date: 4 years ago

Review №78

Rating: 2

Date: 4 years ago

Review №79

Rating: 5

Date: 4 years ago

Review №80

Rating: 5

Date: 4 years ago

Review №81

Rating: 5

Date: 4 years ago

Review №82

Rating: 5

Best customer service ever!!!

Date: 4 years ago

Review №83

Rating: 5

Date: 4 years ago

Review №84

Rating: 3

Date: 4 years ago

Review №85

Rating: 5

Date: 4 years ago

Review №86

Rating: 5

Date: 4 years ago

Review №87

Rating: 5

Date: 4 years ago

Review №88

Rating: 4

Date: 4 years ago

Review №89

Rating: 3

Date: 4 years ago

Review №90

Rating: 5

Date: 4 years ago

Review №91

Rating: 4

The staff is always helpful and there always seems to be a good variety.

Date: 4 years ago

Review №92

Rating: 5

Date: 4 years ago

Review №93

Rating: 5

People work here who know video games....

Date: 4 years ago

Review №94

Rating: 3

Date: 4 years ago

Review №95

Rating: 5

Date: 4 years ago

Review №96

Rating: 5

This is the only place in the greater Houston area to buy games because it is the only Game Stop that I have been to where the employees go out of there way to make sure customers are satisfied. Plus, they are very knowledgeable about video games even if they have never played a game that the customer is talking about. Make the drive to this particular Gamestop because its worth it.

Date: 4 years ago

Review №97

Rating: 2

Had Mario tennis on the shelf but didnt have the game in stock. Also didnt have accessories I was looking for.

Date: 4 years ago

Review №98

Rating: 5

Clean and kid friendly

Date: 4 years ago

Review №99

Rating: 5

Date: 4 years ago

Review №100

Rating: 5

Date: 5 years ago

Review №101

Rating: 5

Date: 5 years ago

Review №102

Rating: 5

Date: 5 years ago

Review №103

Rating: 4

Date: 5 years ago

Review №104

Rating: 4

My son sold some old games and bought a new one. Very helpful staff

Date: 5 years ago

Review №105

Rating: 5

Date: 5 years ago

Review №106

Rating: 3

The game selection is poor, but if not of color your get greeted at the door and great customer service.

Date: 5 years ago

Review №107

Rating: 5

Crosby GameStop is Great.

Date: 5 years ago

Review №108

Rating: 5

Really nice people..... 5 stars!

Date: 5 years ago

Review №109

Rating: 3

Date: 5 years ago

Review №110

Rating: 5

Date: 5 years ago

Review №111

Rating: 5

It is very cheap and convenient

Date: 5 years ago

Review №112

Rating: 5

Awesome

Date: 5 years ago

Review №113

Rating: 5

You want a good customer service do you want friendly service do you want some one that knows games and how to better assist you on picking the best game that best suits you? Then come down to this gamestop and look to talk to Jacob him and his crew are all very kind and knowledgeable this is the only game stop me and my family shop at because the good customer relations with out that a business wouldnt thrive these guys got it down pat. Go check them out you wont regret that you did.

Date: 5 years ago

Review №114

Rating: 5

Date: 5 years ago

Review №115

Rating: 3

Customer service could be better

Date: 5 years ago

Review №116

Rating: 5

Date: 5 years ago

Review №117

Rating: 4

Date: 5 years ago

Review №118

Rating: 5

Never an issue here, just dont sell them stuff

Date: 5 years ago

Review №119

Rating: 4

Great! I got plenty of games here and none have been faulty. Workers are nice and helpful, the Managers could be a bit better. Otherwise this Gamestop is a banger

Date: 5 years ago

Review №120

Rating: 5

Date: 5 years ago

Review №121

Rating: 5

Date: 5 years ago

Review №122

Rating: 5

Staff was very helpful

Date: 5 years ago

Review №123

Rating: 4

Date: 5 years ago

Review №124

Rating: 5

Date: 5 years ago

Review №125

Rating: 5

Great service they make sure you find everything your looking for

Date: 5 years ago

Review №126

Rating: 5

Date: 5 years ago

Review №127

Rating: 5

Date: 5 years ago

Review №128

Rating: 5

Date: 5 years ago

Review №129

Rating: 5

Date: 5 years ago

Review №130

Rating: 3

Very good sevice .... I did not have to ask for help at all...good job

Date: 5 years ago

Review №131

Rating: 5

Date: 6 years ago

Review №132

Rating: 5

Great customer service. Enjoy talking about new releases or game platforms with the employees. Theyre always super helpful

Date: 6 years ago

Review №133

Rating: 5

Date: 6 years ago

Review №134

Rating: 4

Friendly and knowledgable staff. Wish they still sold movies, but the seem to be well informed on new and outcoming games. Offer advice and dont seem like dicks...like other Gamestops Ive seen.

Date: 6 years ago

Review №135

Rating: 5

Date: 6 years ago

Review №136

Rating: 5

Date: 6 years ago

Review №137

Rating: 1

GameStop going out of business?? About time.

Date: 6 years ago

Review №138

Rating: 5

Every time I go in there, the staff is friendly and helpful. Its nice to have someone to help this technologically defunct mom get stuff for the kids.

Date: 6 years ago

Review №139

Rating: 3

Date: 6 years ago

Review №140

Rating: 5

Date: 6 years ago

Review №141

Rating: 4

Date: 6 years ago

Review №142

Rating: 5

Love

Date: 6 years ago

Review №143

Rating: 5

Date: 6 years ago

Review №144

Rating: 5

Best place in the world

Date: 6 years ago

Review №145

Rating: 5

Date: 6 years ago

Review №146

Rating: 4

Got my game and was helped by staff with a few technical questions. Need to demo games more. New games. Maybe have some tournaments for swag.

Date: 6 years ago

Review №147

Rating: 3

Date: 6 years ago

Review №148

Rating: 5

Great customer service

Date: 6 years ago

Review №149

Rating: 5

Date: 6 years ago

Review №150

Rating: 5

Always fun going here. I love the staff, they are always friendly and helpful.

Date: 6 years ago

Review №151

Rating: 5

Helped me pick out the right console for me. Jacob was very helpful. This game stop is this best. Miss the concerts and party on midnight sales. Fun times.

Date: 6 years ago

Review №152

Rating: 5

Date: 6 years ago

Review №153

Rating: 5

I go dumpster diving at night i find used games keychains one time a ps3 controller

Date: 6 years ago

Review №154

Rating: 5

Good customer service

Date: 6 years ago

Review №155

Rating: 5

Loyal customers cuz of customer service...always been nice

Date: 6 years ago

Review №156

Rating: 5

Good service

Date: 6 years ago

Review №157

Rating: 3

Date: 6 years ago

Review №158

Rating: 5

The guy wad very friendly

Date: 6 years ago

Review №159

Rating: 5

Date: 6 years ago

Review №160

Rating: 5

Date: 6 years ago

Review №161

Rating: 1

Date: 6 years ago

Review №162

Rating: 5

Date: 6 years ago

Review №163

Rating: 1

Horrible customer service from 2 managers no help whats so ever and didnt care for the purchases i made. However, the GAMESTOP in BAYTOWN welcomed me and solved my issues.

Date: 6 years ago

Review №164

Rating: 2

I bought a game once and the game wasn t even in the package when I got home. Service is slow too.

Date: 6 years ago

Review №165

Rating: 4

Didnt have everything I needed but still ended up spending money.

Date: 6 years ago

Review №166

Rating: 4

Date: 6 years ago

Review №167

Rating: 5

Love the staff

Date: 6 years ago

Review №168

Rating: 4

Date: 6 years ago

Review №169

Rating: 4

Date: 6 years ago

Review №170

Rating: 5

Date: 6 years ago

Review №171

Rating: 5

Date: 6 years ago

Review №172

Rating: 5

Date: 6 years ago

Review №173

Rating: 5

Games

Date: 6 years ago

Review №174

Rating: 4

Good selection knologable staff, prices a little high but good quality control on used games

Date: 6 years ago

Review №175

Rating: 4

Date: 6 years ago

Review №176

Rating: 5

Its the best place ever

Date: 6 years ago

Review №177

Rating: 5

Date: 7 years ago

Review №178

Rating: 5

Helpful staff!

Date: 7 years ago

Review №179

Rating: 3

Date: 7 years ago

Review №180

Rating: 5

Missy us great like always. We live in Mont Belvieu and we go out of our way to come to this GameStop to preorder things to help her out because of corporate hounding her. Shes never rude and neither are the workers unlike the Baytown location that dont even know how to answer a phone (even when theyre dead)

Date: 7 years ago

Review №181

Rating: 5

Great people who know gaming!

Date: 7 years ago

Review №182

Rating: 5

Great prices and great customer service!!

Date: 7 years ago

Review №183

Rating: 2

Date: 7 years ago

Review №184

Rating: 4

Friendly & very helpful

Date: 7 years ago

Review №185

Rating: 5

Date: 7 years ago

Review №186

Rating: 3

They never really have a good selection or any new merchandise. We usually go in with something in mind but usually it is never there. When we ask about it we have honest answers. The employees are nice and they really try to help you. Definitely get The reward card it may come in handy one day.

Date: 7 years ago

Review №187

Rating: 4

Date: 7 years ago

Review №188

Rating: 5

I like it hey because i get in not even two minutes later Im out

Date: 7 years ago

Review №189

Rating: 5

Date: 7 years ago

Review №190

Rating: 5

Date: 7 years ago

Review №191

Rating: 5

The GameStop staff at this location are very friendly and helpful. I tell them what types of games I prefer and they go out of their way to make sure I get the game thats right for me.

Date: 7 years ago

Review №192

Rating: 5

This is the best store they have! I go out of my way to get to this store!

Date: 7 years ago

Review №193

Rating: 5

Date: 8 years ago

Review №194

Rating: 4

Great service! Alex knows what he is doing but another employee(probably former by now) named kevin was as inefficient as mule climbing up a steep hill. Kid needs to get that stutter corrected too.

Date: 8 years ago

Review №195

Rating: 3

Date: 8 years ago

Review №196

Rating: 5

Perfect for every console

Date: 8 years ago

Review №197

Rating: 5

Date: 8 years ago

Review №198

Rating: 5

Great people amazing service

Date: 8 years ago

Review №199

Rating: 5

The Employes are Cool Bruhh

Date: 8 years ago

Review №200

Rating: 5

Awesome employees and great workers

Date: 8 years ago