Chipotle Mexican Grill

Review №1

Rating: 5

They could use more atmosphere.

Date: 8 hours ago

Review №2

Rating: 1

Date: 6 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

Ordered online I order bowl with sour cream and there was none I thought maybe they forgot nope they didnt he pointed it out its there but I cant see it. And yes there was 1/2 teaspoon on the side sometimes I wonder are the employees paying make the food why are they so bad on portions is corporate cutting thier pay if they run out of food. And stop hiring 20 young ppl and hire 5 adults who need the money to survive kids are killing fast food service. And the white guy who made my food change your attitude. And I wish there was another Chipotle near by this place needs to be shut down.

Date: a week ago

Review №5

Rating: 1

We went in the evening and customer service and cleanliness was terrible! all staff seemed so young. One black female started talking to a cheerleader customer instead of cleaning tables or helping her coworkers and then took it to what seemed to be an office for like 15 minutes. Then the young Asian looking girl was just so terribly nervous and inexperienced at making food. Then the other asian looking girl didnt know how to work the register or count change smh.

Date: a week ago

Review №6

Rating: 3

Date: 2 weeks ago

Review №7

Rating: 3

The service was slow, missing items from my order had to go back twice for chips and a cup for a drink. The restaurant was really warm.

Date: 2 weeks ago

Review №8

Rating: 5

Date: 2 weeks ago

Review №9

Rating: 5

Date: 2 weeks ago

Review №10

Rating: 5

Date: 2 weeks ago

Review №11

Rating: 1

The way they wrapped my burrito was really bad!!! They said they didn t have lettuce but gave the guy after us lettuce . Go to a better location!

Date: 3 weeks ago

Review №12

Rating: 3

My only concern was the cleanliness of the prep line. I know that it was after the lunch rush; however, there seemed to be absolutely NO wipedown of the area. It looked like the Tasmanian devil had just come through the line...Lol...both beans and rice were almost emptied and thrown in each others pans (brown rice mixed in the white rice and vice versa), and the same for the beans. We had to ask for fresh rice because it looked like they were going to try and scrape the bottom of the pan to use the last little bit for our order.

Date: 4 weeks ago

Review №13

Rating: 5

Very good customer service I clean everything

Date: a month ago

Review №14

Rating: 5

They were out of chicken and low on several other items. I wanted steak and was able to go to the front of the long line! Ordered two bowls with everything and the bottom of the bins were scraped to complete the order. In their defense, the food was delicious and the service was great! Not sure if those waiting in line would be as satisfied

Date: a month ago

Review №15

Rating: 2

45 extra minutes on a bowl is crazy. Not even the first time there s been a wait like that when i ve previously ordered at this location. Trash all over the floor and workers are just stepping on/over it. This location needs work.

Date: a month ago

Review №16

Rating: 1

Ordered online and my order was still 40 minutes late. Staff members are inarticulate and could not effectively communicate with myself and other frustrated customers. Management needs to assess if there is appropriately staffing and training at this location.

Date: a month ago

Review №17

Rating: 4

Date: a month ago

Review №18

Rating: 5

Date: a month ago

Review №19

Rating: 4

Their Food is OK.

Date: a month ago

Review №20

Rating: 5

You cant go wrong with fresh food thats always good.

Date: a month ago

Review №21

Rating: 4

Date: a month ago

Review №22

Rating: 4

Date: a month ago

Review №23

Rating: 4

Everything was good, the only thing was that there was a very long line, but it was during dinner time. I would suggest placing ur order prior to going if u can at that time of day.

Date: a month ago

Review №24

Rating: 1

Slow, dirty. Theres always just one person attending.

Date: a month ago

Review №25

Rating: 4

Date: a month ago

Review №26

Rating: 5

Date: a month ago

Review №27

Rating: 4

Friendly staff and fast

Date: 2 months ago

Review №28

Rating: 1

Small foods. Dirty floors

Date: 2 months ago

Review №29

Rating: 4

Good , but not to clean 11/05/17 It is increasingly unpleasant to come to eat at this restaurant. There is not much time to clean tables and floor. 01/13/18 today I eat unclean vegetables . 07/20/24 getting better, getting better.

Date: 2 months ago

Review №30

Rating: 5

Everything great

Date: 2 months ago

Review №31

Rating: 3

The drink, utensil, napkin area is always a mess. When ordering for pick up, its never made like I order it. No sour cream this last time and no extra anything that I made sure to mark. Better to just wait in line and order but that can take a long time as well.

Date: 2 months ago

Review №32

Rating: 1

I was craving chipotle and man was I disappointed. I get there and order tacos. They were just meat and cheese so you might as well have called them quesadillas. Well I ask the lady to toast them and she refused to because they weren t quesadillas. Ok whatever I didn t want to make a big deal. I kid you not they took forever to get the line moving. I order a drink because I had seen they had Mr. Pibb. Tell me why it comes out clear. Not only that but their floors were disgusting. Trash everywhere. You can t tell me they were short staffed because they had way too many people in the kitchen. Very disappointing.

Date: 2 months ago

Review №33

Rating: 5

Date: 2 months ago

Review №34

Rating: 5

This location used to have lines to the door that took about 15-20 min to get through. Now that they have a dedicated person for the orders placed ahead, they have improved their wait times. My grandson loves when I pick up food here, so this makes me happy that I dont have to wait forever. Great improvement!

Date: 3 months ago

Review №35

Rating: 3

Date: 3 months ago

Review №36

Rating: 2

When I arrived the sun was shining, by the time I left it was dark outside... (not even exaggerating) I dont think Ive ever waited so long to be served, it was close to 45 minutes in line. There was 1 person running the counter taking one customer at a time to the register, where another employee would magically appear to ring them up. I wouldve ordered online (even while standing in line), but they dont accept gift card payments online. As I was leaving, the line still stretched to the door. Those poor people, I sure hope their food tastes good...

Date: 3 months ago

Review №37

Rating: 5

Date: 3 months ago

Review №38

Rating: 1

They were putting extra food on are order and I got a qassadi just cheese and they put a chicken qassadia and put an extra steak bowl without the steak bowl in the bag

Date: 3 months ago

Review №39

Rating: 1

As always, it was dirty. You can barely see inside the windows are filthy.(You have a corner store, clean up!) The line is out the door, my husband stays in line for his steak bowl, I wanted carnitas, they are out of both.. how? You have one job, feed your customers. Have food for them! He settled for the asada. Overseasoned, dry, hard like a cardboard. I think they were trying to get people to eat that rather than cook fresh food. I will not go back to this location.

Date: 3 months ago

Review №40

Rating: 3

Iook I love Chipotle but this location cuts the chicken into very small pieces. And I dont like that !

Date: 3 months ago

Review №41

Rating: 3

Date: 3 months ago

Review №42

Rating: 5

Friendly Employees.. Food was good.. Parking good.. Food : 5/5

Date: 3 months ago

Review №43

Rating: 3

Hit or miss with this particular store! Meat is not always hot and fresh. Food

Date: 3 months ago

Review №44

Rating: 5

Date: 3 months ago

Review №45

Rating: 5

Date: 3 months ago

Review №46

Rating: 1

I have been in line for a while and it s not moving .not getting longer. Every table in the restaurant is dirty and the trash cans are overflowing. There are no customers eating inside maybe because all tables are dirty! We decided to leave.

Date: 3 months ago

Review №47

Rating: 2

They are always put of things... chicken, rice, veggies, beans. Service is VERY slow and the place is dirty 90% of the time. If youre in a rush dont come to this location youll be late. If you have time to spare take your chances. Overall I go out of my way to go to a different location. Vegetarian options: They have tofu meat option and veggies and rice

Date: 3 months ago

Review №48

Rating: 2

The customer service was good. I paid for chip and the gave me a 1/3 bag of them. I called the location in Cedar Hill where I purchase them at and NO one answered or call me back. I think that was wrong because there was several bag there so that did not have to do that. The two ladies ahead order them to and was complaining as well. Please correct this is crazy

Date: 4 months ago

Review №49

Rating: 1

HORRIBLE service. No one tends to you fast. They have very bad attitudes. Never have anything stocked. It s always a mess, super dirty. The worst part, they lick their fingers and handle your food at the same time. I would not recommend EVER going to this establishment. Worst experience ever.

Date: 4 months ago

Review №50

Rating: 5

Date: 4 months ago

Review №51

Rating: 4

Date: 4 months ago

Review №52

Rating: 1

They started to be stingy with meat we have to pay more for less I got tacos and to me looks like kids tacos way less meat and more rice and lettuce :(

Date: 4 months ago

Review №53

Rating: 5

Its a good chipotle. Way better than the one on Mansfield. We drive further to come to this one. The staff was really friendly, I enjoyed my experience.

Date: 4 months ago

Review №54

Rating: 1

Food was fine. Music that was playing was absolutely horrible. I feel sorry for the employees.

Date: 4 months ago

Review №55

Rating: 1

I have never walked out of a restaurant before but this Chipotle was incredible. I went in simply to get a burrito or something like it. I stood at the counter for a couple of minutes and the person behind the counter ignored me then ignored me for longer and then ignored me some more. Nothing was going on and so he finally said what do you want? I said started pointing out what I wanted on a burrito and hes like putting a teaspoon of anything I pointed to onto this Wrap so I just went all the way and ordered each one of these things getting a little teaspoon of each thing. When he was through I just looked at him and said thank you but Nah....Never again

Date: 4 months ago

Review №56

Rating: 1

This location needs help asap not enough people cash register not working still taking peoples orders. People legit walked out without their food due to the lack of communication.

Date: 4 months ago

Review №57

Rating: 2

Date: 4 months ago

Review №58

Rating: 1

Everytime I go to this location it s always a problem 1. Y all are in a shopping center of sorts so the traffic is going to be consistent; PREPARE ! 2. I ll cont in just a minute .. I felt so flustered and upset bout time I left out of there today 5/10/2024 , upset I didn t get the food exactly how I would like it , the wait time , the way the soda machine sprayed soda on me TWICE and all I got was a she ll be right over to fix the machine , not a IM SORRY FOR THE WAIT, NO IM SORRY FOR THE SODA SPRAYING YOU HERES A TOWEL , NO WOULD YOU LIKE FOR US TO ASSIST YOU .. NOTHING !! You guys really dropped the ball today and my food was mediocre at best . I understand a large catering order came in but that s why you have the adequate amount of employees to not only handle a busy opening but be on stand by for food prep and order creation , CHIPOTLE gets entirely too many customers for there not to be enough funds to accompany employees to accommodate for the area during busy times like ; opening , lunch rush and closing YOU GUYS NEVER DO , I was over charged today as well but I didn t even say anything because you know why I PLANNED ON WRITING THIS REVIEW. I m disappointed with the lack of customer service!! Horrible job today Chipotle ; let s get the store hygiene together as well , food all over the place and bathrooms unkept , food stale THE CHIPS I GOT TODAY WERE SO DRY AND SALTY I COULDNT EVEN ENJOY THAT CRUNCH THAT THEY PUNCH .. this is why I don t go to chipotle it s an overwhelming experience everytime. I was going to complain abt the fact I arrived @ 10:33 when they open @ 10:45 my bad I ll take that but once 10:48/10:50 gets here and you all were already in the building prepping , now we have an issue ; because I have now made it to the register and did not get my food started until 10:52 and then I had to wait another 5-7 minutes for you guys to add a till cool I get it ,,that s opening for you but the other stuff AHT AHT CAUSE WHY YOU DO ME LIKE THAT AND I STILL PAID MY MONEY !!

Date: 4 months ago

Review №59

Rating: 4

Was busy long line but got all the customers served. Food was fresh, place appeared to be clean.

Date: 5 months ago

Review №60

Rating: 2

Do not go to this place. First, you are going to wait a very long time in line. The workers have zero sense of urgency, just like the DMV. Second, they give you such a small amount of food. One scoop of rice, less than a scoop of meat. Add cheese and theyll give you less than a scoop of that, too. I was about 6 customers behind the customer getting served but even after having waited 20 minutes I just left and went to another one. The other Chipotle was fantastic. Do not go here. Slow, slow, slow, and stingy, stingy, stingy!!!

Date: 5 months ago

Review №61

Rating: 2

We ve tried this chipotle 3-4 times since it s closest and it has problems every single time. Today they ran out of all rice before 6pm. Last time they were way understaffed. It s always something at this location.

Date: 5 months ago

Review №62

Rating: 4

I went in around 1:30 today and they only had one girl working the entire station. Although she did a great job handling the line and still being really friendly under pressure, they need more than one person in the front.

Date: 5 months ago

Review №63

Rating: 2

Date: 5 months ago

Review №64

Rating: 3

Food was cool.

Date: 5 months ago

Review №65

Rating: 3

Slow, slow, slow

Date: 5 months ago

Review №66

Rating: 5

Date: 5 months ago

Review №67

Rating: 5

Date: 5 months ago

Review №68

Rating: 2

Date: 6 months ago

Review №69

Rating: 5

Everytime I go in this location, whether it be to pick up a door dash order or get myself some food they are always very friendly and attentive and very quick, even if there is a line it moves fast

Date: 6 months ago

Review №70

Rating: 3

Took awhile it wasnt that busy . Freebirds has better burritos

Date: 6 months ago

Review №71

Rating: 1

I placed an order online to be delivered. Received the delivery with my name on the outside of the bag. Inside the bag is a much smaller order was with someone else s name. I go into the location myself, stood at the counter, no one acknowledge s me. I just smiled and waited with the bag in hand. Everyone (the workers) just kept walking past me. The service is extra slow and there is no crowd. I attempt to tell the person I received the wrong order and she points down to the opposite side. I go to the opposite side and start to tell the cashier about my order and another person comes up and reaches their hand out. Doesn t say a word. Cashier doesn t say a word either. The other person Stands there with hand out. I politely hand my bag to the person with their hand out and she grabs it, looks at it, then she proceeds to make the order. Once she s done, still no word. Slams the bag in my hand and walks off without a word. A hot mess! Terrible customer service and bad attitudes. Do not go to this location!

Date: 6 months ago

Review №72

Rating: 1

Who is in charge of this place? Looks like no one. I went in around 6:30pm and there was a long line but that s pretty normal for the time of day or so I thought. The line wasn t moving until I realized that it was because they were out of meats and black beans. My 4 bowls got like 10 beans! The lady preparing the beans was extremely loud it sounded like she had a microphone! The visit was so unpleasant. The place was dirty, didn t have items available and just not welcoming. They need to get it together.

Date: 6 months ago

Review №73

Rating: 5

Date: 6 months ago

Review №74

Rating: 4

The food and service is good but sometimes they run out of stuff

Date: 6 months ago

Review №75

Rating: 1

Horrible horrible horrible all the way around ordered online still had to wait in line. Server was rude had people skipping the line her not paying attention to who was first socializing instead of working if you don t have the time do not order online from this place. Crazy part is this is the first one I ve seen that had the worst service most of them are very organized and service is amazing. They clearly need help and retraining

Date: 6 months ago

Review №76

Rating: 4

The food was good....the store was disorganized.

Date: 6 months ago

Review №77

Rating: 5

Fresh tasting delicious food!

Date: 6 months ago

Review №78

Rating: 1

I gave this location chance after chance but today was the day I had to do a bad review. Typically the line is out the door or close to it at any given time. But today I believed the burrito gods were on my side due to only 3 people in front of me. Literally I noticed the line wasn t moving. They ran out of chicken, fajitas, white rice and I was told the wait would be 45 minutes. Cmon yall had about 7 people in the front working. How sway? How? I deserve free burritos for the remainder of the year for all the countless times yall missed the mark. How you run out of chicken white rice and fajita at the same time? Status update: 3/7/24 @ 6pm I came in to give it one more try! One more! They had no chicken. No white rice. No brown rice. 7 people working. Just throw the chipotle away. It s not the workers that are the issue. It s clearly the management. Horrible. A food spot with no food.

Date: 6 months ago

Review №79

Rating: 1

This is the very first chipotle I ve been to (outOf many states) that is constantly A HOT MESS!!! Food is cold and burnt, the staff hates their job, the manager needs to be let go! The team has no support, the store is ALWAYS out of food or backed up. It s 6pm and they are out of white rice for the day, the chicken is backed up, the brown rice is backed up and the steak is burnt. PLEASE FIX THIS PROBLEM! Get a good manager to run this place!

Date: 7 months ago

Review №80

Rating: 5

Date: 7 months ago

Review №81

Rating: 4

I went at 9:00 and they were out of some food. Place was extremely dirty and the server was definready to get off work. She seemed annoyed that we came in.

Date: 7 months ago

Review №82

Rating: 1

Everything is just terrible Everywhere everything is dirty and a mess Food

Date: 7 months ago

Review №83

Rating: 4

Date: 7 months ago

Review №84

Rating: 5

They stuffed the bowl UP! Much appreciated. Love the freshness of the ingredients. Food : 5/5

Date: 7 months ago

Review №85

Rating: 1

This particular location has the potential to be as good as those up north (In more diverse cities) for some crazy reason, this location has ZERO pride in the job! Dirty tables, dirty floor, DIRTY FOOD AREA and not being rude.. dirty people! I actually left and did not get my food due to the filth .and poor customer service it all made me NOT WANT TO EAT FOOD FROM THERE

Date: 7 months ago

Review №86

Rating: 5

Date: 7 months ago

Review №87

Rating: 1

Went to this location and the food display is disgusting. The guacamole had other food in it. I turned around.

Date: 7 months ago

Review №88

Rating: 5

They are super friendly and very attentive, I love my sofrita bowl!

Date: 7 months ago

Review №89

Rating: 3

Came in one hour prior to close. Lights were dim, floors were clean and mopped and chairs were on the tables. No place for us to sit and ladies working served us but I heard lots of grumbling and a little attitude. I brought in 12 customers but did it feel welcomed. Food was mediocre. Got the left over scraps in some cases. The ran out of rice. Would have taken it to go it we live over an hour away. Even an hour before close, we should expect the same good service and the same good food.

Date: 7 months ago

Review №90

Rating: 1

Every single order from this place in the last year has been missing items, the quality of the items provided are poor, and the staff is incredibly indifferent about the fact that that the quality of the work they are doing is subpar. Poor attitudes. And Chipotle conveniently changed their website so it s literally impossible to contact anyone in customer service to get a resolution on ANYTHING. Pathetic business practice all around, I spend $60 per trip to Chipotle and every single time we end up with at least one issue if not problems with all four meals. Our January 17th order came with hair, burnt chips, old gauc, and old ingredients in the bowls. Look at the quesadillas for my daughters, no cheese and burned from today s order. DO BETTER or stop charging a premium for poor quality food and service!

Date: 7 months ago

Review №91

Rating: 1

Employee was rude, they kept my order after I paid for it and they didn t wanna give me a refund either! Stay away from this chipotle

Date: 7 months ago

Review №92

Rating: 5

Date: 7 months ago

Review №93

Rating: 1

The line is always dirty, never enough food on the line. I pray that they get the assistance they need to make the place better.

Date: 8 months ago

Review №94

Rating: 5

Date: 8 months ago

Review №95

Rating: 3

The lady finds it an inconvenience to ask for an extra spoon full an ingredient or an extra tortilla.

Date: 8 months ago

Review №96

Rating: 3

Food has been okay, but usually something is sold out. No brown rice, or no veggies etc.

Date: 8 months ago

Review №97

Rating: 1

I visit this location frequently because of convenience and the fact that I love the veggie bowl.Ive noticed that the employees are mainly teenagers or very young adults who could use a refresher in customer service and work ethics. However, for the past 5+ visits, Ive literally stood in line for 40+ minutes (time is calculated from the time I stand behind the last customer in line to the time I step up to the counter to order).Ive also observed employees announce they are out of something after customers have been waiting in line for a long period of time (resulting in the customer leaving, after waiting a LONG TIME). In summary, Chipotle on 1382 should consider hiring for attitude & training for skill,

Date: 8 months ago

Review №98

Rating: 1

They don t never got nothing ready , take FOREVER !

Date: 8 months ago

Review №99

Rating: 2

Date: 8 months ago

Review №100

Rating: 4

Date: 8 months ago

Review №101

Rating: 5

Date: 9 months ago

Review №102

Rating: 4

Wish the food prep area was cleaner. Lots of cross contamination. Drinks were limited. Staff was quick and friendly, which does go a long way. Food bowls were hot and tasted good. Chips were stale.

Date: 9 months ago

Review №103

Rating: 3

Extremely slow service. The were areas in the kitchen that looked like dirt or mold. Thos definitely needs to be addressed ASAP. Whatever this is, its probably getting in circulation and food...yuck

Date: 9 months ago

Review №104

Rating: 1

Date: 9 months ago

Review №105

Rating: 1

I wish I could give zero stars. This place was packed. It was only 1 guy preparing the food and 1 cashier. Food, sour cream, lettuce you name it was all over the counter. Ohh and needless to say I waited 45 minutes just to get home and my white rice was beyond under cooked. Im so pissed. Ill never stop here again.

Date: 9 months ago

Review №106

Rating: 1

I really want for this location to be good. But every time I go it s horrible. On this occasion they were out of several things I normally order. That s understandable. But the store was extremely dirty behind the counter. There was trash and crops all over the ground. The trash was overflowing. It just wasn t a good look.

Date: 9 months ago

Review №107

Rating: 1

Date: 9 months ago

Review №108

Rating: 1

DO NOT STOP AT THIS LOCATION!!! Every single time I place an online order at this location SOMETHING IS ALWAYS WRONG, MISSING, OR JUST NOT GOOD! I ordered a salad CHICKEN bowl with EXTRA CHICKEN. First of all their system for online orders was down so there was a longggg line for online orders, my turn comes and the young lady that is going to putting my order together has to take a photo of my confirmation email with my order on it so she could make it. So I d think she d be extra careful and assemble my bowl accordingly. BOY WAS I WRONG! I take my order leave and get to my destination to discover I have no chicken in my bowl. It s always something with this location. I ll never go back, I don t care how close I live to it.

Date: 9 months ago

Review №109

Rating: 4

Date: 9 months ago

Review №110

Rating: 1

I really hate having to write negative reviews and call corporate on fast food workers because they already deal with so much, but this place is just sorry. On 3 separate occasions that Ive ordered from here, they have been out of veggies. First time I went and asked if they had more veggies, they called the line for more veggies AFTER it was already empty. So I sat 15 minutes for them. The young dude working there was playing around and not making peoples orders and people were clearly getting bothered. While waiting he said you ready to order? What you waiting on, or have I not made your order yet? I said it would be nice if you could, and he started moving around like he didnt know what to do. Shooting hoops in the trashcan with gloves and paper towels to the point where I said im good & have a nice day. The ladies next to me had to shout to get his attention cause he was too busy playing around to hear me. That was mid day. The 2nd time was earlier this week at 7:05 pm where they once again was out of veggies, but didnt plan to make more. How yall not making new food with 3 hours left and a line behind me. Once again I politely said have a nice day and left. This last time was the one. I did a mobile order so they could take their time making it and I wouldnt have to spend 30+ minutes in line (very consistently). They STILL didnt put veggies on it despite the order being 13 minutes behind pick up time. You literally have the instructions in front of you and you still can complete it? The sad part is the food is good, but they just are terrible at functioning. Go ahead and ask Ms Pepper for a live agent and file a complaint against them. Get your money back and apply pressure to these workers.

Date: 9 months ago

Review №111

Rating: 1

Don t bother going within 2 hrs of close. They make no effort to keep food stocked and could care else about the customers. The employees have terrible attitude and clearly are only concerned with getting out if there as soon as possible after closing. How can you be out of rice, guacamole, queso, peppers, and all of your drinks with over and hour left being open. Sadly becoming more common experience with this chain.

Date: 9 months ago

Review №112

Rating: 5

Food was delicious, and they even threw in a bag of chips. Their chips are so good.

Date: 9 months ago

Review №113

Rating: 2

This location needs help. Obviously it s a very busy part of town, so it should be managed better and staffed appropriately to handle the traffic. I don t even know if they have a manager at this location. It was only one person working in front. The presentation of the place is very concerning. I left yesterday because I lost my appetite because of the appearance. Food was everywhere or looked old, not fresh. I asked one of employees if it would be fresh Queso coming out he said not at this time but could grab some from another bar. I just went ahead and left. This not my first experience like this here. I don t believe I will be returning. Someone definitely needs to get this location up and running right.

Date: 9 months ago

Review №114

Rating: 4

Date: 9 months ago

Review №115

Rating: 1

Very slow, always out of something. Went the other day and was told 30 mins + wait for rice and they were not even busy.

Date: 9 months ago

Review №116

Rating: 3

All the tables no chips was available one person trying to I dont think I will be

Date: 10 months ago

Review №117

Rating: 1

SLOW! Dont think youre going to bypass the line by ordering online. The online order maker is slow, or nobody. They probably figure slow service will prevent repeat business, so they wont be so overloaded.

Date: 10 months ago

Review №118

Rating: 5

Date: 10 months ago

Review №119

Rating: 1

Never have been to a chipotle where they have atleast 4 things missing on the line how are you gonna be open for 30 minutes and still not have everything ready I ve been to smaller chipotles with half the staff size and have had everything out

Date: 10 months ago

Review №120

Rating: 5

Date: 10 months ago

Review №121

Rating: 1

I waited an hour in line for my food. I entered the restaurant, and the line was average . When it was my time to order, I asked for Carne Asada. I was told it would be 15 minutes. I stated that I would wait. As I stood in line, I looked around the bar and noticed the bar was almost empty. I thought its after 5:30 pm I must have missed the crowd. I step outta line and begin to wait. After about 10 minutes, I enter the growing line again. While waiting, I heard another customer complain that there was little to no food available on the bar. I waited my turn in line again and was told that for a second time, there was no Carne Asada ready it would be 5 more minutes. The team seemed to be not be concerned with my wait and made no effort to complete my request any sooner I begin to wait again but I literally had to stand at the bar and wait until they prepared the Carne Asada. I ended up waiting at least another 15 minutes. I am extremely disappointed, and I didnt feel valued. I can truly say I didnt enjoy my experience here. In total I spend an hour waiting for my food.

Date: 10 months ago

Review №122

Rating: 1

The health department needs to come into this location. Prep stations are filthy. Along with the entire establishment. Line is almost out the door and workers act as if they hate their jobs. One person making orders. after waiting 45 minutes in the line literally wasn t moving

Date: 10 months ago

Review №123

Rating: 1

Slowest, dirtiest chipotle I have ever been to

Date: 10 months ago

Review №124

Rating: 2

The location was out of food. The rice was overcooked. No apology was ever rendered. Dinner room needed cleaning.

Date: 10 months ago

Review №125

Rating: 2

Date: 11 months ago

Review №126

Rating: 1

This location needs new management!! The line is always long and by the time you get to order theyre out of everything... And instead of taking our order theyre cleaning the station... Arlington off Collins location would NEVER!! This is the worst location in Dallas. If youre hungry dont go here

Date: 11 months ago

Review №127

Rating: 1

Place was dirty, staff was unfriendly, waited 30 minutes for brown rice, which never came after being told originally it would be 30 minutes. This place is ALWAYS out of something! Horrible representation of this food chain. Manger could careless about customer service!

Date: 11 months ago

Review №128

Rating: 5

Date: 11 months ago

Review №129

Rating: 5

The food was hot and delicious! They were super busy and still managed to get me in and out under 10 minutes! I would recommend this location in comparison to the DeSoto location for sure.

Date: 11 months ago

Review №130

Rating: 1

I stood in line for 25 minutes with 4 people ahead of me. Employee just walking around looking mad it seems that no one wanted to be here to work , or just mad they had to work. Food canisters was empty so not much of an option to choose from. This is my last time coming here. I don t even think they have a manager on duty just young children here. Very sad CHIPOTLE do better.

Date: 11 months ago

Review №131

Rating: 5

My food was good and the protein was delicious. I ordered the chicken and steak bowl with corn, black beans, lettuce, pico de gallo, guacamole. Everything was good and fresh!! I couldn t eat the burrito due to getting my brackets change and extra spacers added to my bottom teeth. The staff member who did my food understands the assignment.

Date: 11 months ago

Review №132

Rating: 1

Terrible service, they were out of various items and let you stand in line for several minutes before they tell you and how is it that for the last 5 times me or my wife went there its ALWAYS the same...very disappointing since this is the only Chipotle Ive ever been to that is like this amd its in the town iive in

Date: 11 months ago

Review №133

Rating: 1

This location has gone way down. All young people who dont care about customer service. Probably the last time I go here unless something drastic changes.

Date: 11 months ago

Review №134

Rating: 2

This location really need a real manager there to supervise their slow lazy workers. Every time I go there no one is serving the line, and I end up leaving due to slow work and line not moving.

Date: a year ago

Review №135

Rating: 3

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 1

Waited an extra 20 minutes for my online order that was supposed to be ready at 3:40pm! Well it s 4:06pm now and I m still waiting!

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 1

Worst service ever !!! I placed an online order and when I arrived to pick it up someone had stolen it. I mentioned it to the register lady that my order was not on the shelf. She then said she couldn t do anything about it and I would have to submit a new order.

Date: a year ago

Review №141

Rating: 1

Super slow unfriendly staff dont order online, they take 30 minutes after you get there to bring the food out

Date: a year ago

Review №142

Rating: 4

The burrito bowl was spectacular today! The brown rice was cooked through (not hard), salsas we re fresh and tasty oh and the chicken grilled to perfection bc honestly it can be hit or miss!

Date: a year ago

Review №143

Rating: 1

Ive been to this location twice now around 1:45 pm on a Friday each time there has been less than 5 people in front of me and it has taken OVER 40 mins to order and go which is ridiculous. The employees walk around AS IF you have nothing more to do than spend time in a slowww line! Chick-fil-A is directly across the street and the line had minimal 10 cars in line and I was in line far longer than the line at Chick-fil-A...much longer at lame Chipotle!! Not 1 person in front of me ordered more than 1 single item. We shouldve all been out of there in 15 mins or less. I ordered a carnitas bowl - NO Cartinas had to wait 6 mins just for someone to bring it out. THEN no MED sauce yet another 4 mins to open the bag. Just goofy and ridiculous.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 1

Rice is hard like some rocks man this location used to be good idk what happen it s trash now

Date: a year ago

Review №146

Rating: 3

Date: a year ago

Review №147

Rating: 1

Wish I could give 0 stars, the tables were Dirty, everything about the restaurant was dirty, even the spoons and forks were dirty. The steak was red not cooked, and the cooks hair was out loose, the workers apron was hanging touching my burrito. The food did taste good tho I will give them that.

Date: a year ago

Review №148

Rating: 1

Poorly managed location! Workers act like they don t want to be there. Find another Chipotle.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 1

Went in about an hour before close and stand in line for 15 minutes only to finally get up to order and they are out of most main items as well as cheese. This is a very poorly managed location.

Date: a year ago

Review №151

Rating: 1

Went during my lunch and there was already a line but not enough employees and didnt see anyone prepping food or restocking stuff until the line got more busy thats when I saw that they started cooking more meat and rice since they had already ran out and also super slow service my tortilla werent even cooked enough they were hard since there was only one working the line and I believe she was rushing and didnt give it enough time to actually cook.

Date: a year ago

Review №152

Rating: 5

Helped adjust my order with no issue i appreciate that

Date: a year ago

Review №153

Rating: 2

The credit card machine didnt work, so they stopped service for anyone who only had a card. So we left.

Date: a year ago

Review №154

Rating: 1

Ordered 20 minutes before I got to the store and they didnt make it until after 10 minutes of me being in the store, 3 people walked in and walked out with food before I got my pickup. I had 1 bowl btw

Date: a year ago

Review №155

Rating: 2

Its chipotle . Went tonight, out of black beans and guacamole. Staff was rude. Drive the extra miles and go to a different chipotle.

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 1

Date: a year ago

Review №158

Rating: 5

Got a Double Steak and Double Chicken Burrito. I was hungry....killed them both.

Date: a year ago

Review №159

Rating: 5

They were short handed, not employees fault

Date: a year ago

Review №160

Rating: 1

Food was ordered 07-12-2023. The meat for all orders (1 steak bowl and 2 steak burritos) was bland as if it was cooked without applying any seasoning. Truly disappointed.

Date: a year ago

Review №161

Rating: 2

Date: a year ago

Review №162

Rating: 1

Wrong order was delivered. Used the pepper as directed by online support and was only offered a free chip and drink. Very disappointing.

Date: a year ago

Review №163

Rating: 2

Looks as though they may be low staffed, on the past few visits they have been low on or out of ingredients and the area behind the glass is messy. Depending on the day the workers have great attitudes. Good location as in area but some improvements are needed.

Date: a year ago

Review №164

Rating: 5

As always! The food was delicious and the service great! A family favorite.

Date: a year ago

Review №165

Rating: 1

Consistently inconsistent. Stale burritos with cheap employees who essentially give a table spoon per ingredient.

Date: a year ago

Review №166

Rating: 1

All I will say is check your order if youre ordering take out. Ive had some messed up orders in the past but not enough to complain. This time though, they got it all wrong. My XT Chicken Burrito felt like a veggie burrito with double sour cream. I submitted my complaint online and made sure i took that survey but in the end all it got me was a free drink coupon. Horrible.

Date: a year ago

Review №167

Rating: 1

I am rating 1 star. Myself and 4 other patrons arrived at 9:41pm with the intent of ordering dinner. We were told that what we see is all they HAVE TO SERVE. I told the attendant that surely that could not be possible, but that it was the fact that they did want to open fresh inventory for 15 additional minutes of business, which was very disappointing. If Chipotle has concerns with wasting 2 pints of a food item each night, then whomever gave that direction is an idiot, the financial gain would have been a better decision. Or perhaps start storing or ordering 1/2 container items so that patrons can be served. Supply vs. Demand. Come on Execs...got to do better.

Date: a year ago

Review №168

Rating: 1

Avoided if you can, or better yet go to Wendy s they have better customer service, had bad experience here, reps here act like you asking for a loan or something. they need to replace the people working here, terrible customer service.

Date: a year ago

Review №169

Rating: 5

Great experience! I ordered a chicken quesadilla with 3 sides through the app, and it was ready quickly. My order was correct with no missing items or issues. The staff member I interacted with was friendly and polite! Bathroom and restaurant were clean and well stocked.

Date: a year ago

Review №170

Rating: 1

I was here 15 minutes before opening and wasn t let in until a couple minutes after opening time while I watched them sit through the glass doors. Even after being let in I was made to wait.

Date: a year ago

Review №171

Rating: 1

Ordered 3 bowls for delivery. All 3 were missing items, and 2 of the 3 bowls were a completely wrong meat. Can t get a call through to the store to complain either. Not happy.

Date: a year ago

Review №172

Rating: 2

Worse Chipotle Ive been to in any state. The workers are always unhappy. They are often out of salad dressing and today they were out of lettuce by the time I arrived. I wish another Chipotle would open up by Costco in Duncanville so I wouldnt have to deal with this foolishness.

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 3

Date: a year ago

Review №175

Rating: 1

Never prepared to serve the People.

Date: a year ago

Review №176

Rating: 4

Always is full eating a good bowl

Date: a year ago

Review №177

Rating: 1

Unless you were willing to wait over an hour 1-2 for your online placed order, do not order from chipotle in Cedar Hill Texas. It s not the workers fault. It s the owners fault. This is consistent with this location.

Date: a year ago

Review №178

Rating: 1

Absolute worst experience. No sense of urgency. I d there even a manager?? Food order pickup 40 mins after pick up time still no food. Employees chilling and talking in back. HORRIBLE. Shut it down. Take their jobs they do not want to work.

Date: a year ago

Review №179

Rating: 5

Chicken bowl was packed. Very fresh, great flavor. Good service too. Chips were lacking on our order and very small amount of salsa.

Date: a year ago

Review №180

Rating: 1

Good service, terrible housekeeping.

Date: a year ago

Review №181

Rating: 1

This location was the worst. My food was 40 minutes late, the staff was rude and it wasn t clean. I would skip this location and maybe even chipotle in general if they can t have a level of professionalism in all locations. There s plenty of other options than to go through that. Also, my order was taken so definitely do not go here.

Date: a year ago

Review №182

Rating: 1

Burrito was just OK. The chips tasted terrible. Tasted burned and stale. I ordered food online but when I arrived I had to wait 20 minutes for them to make it then had to wait longer for them to remake it because the order was wrong. While I sat and waited I listened to what I assume was the manager gripe at an employee, while standing in the middle of the dining area, about taking a long break. The place was not overly clean either. Tables were sticky and had trash left on several. NOT a good experience.

Date: a year ago

Review №183

Rating: 1

TERRIBLE! The kids (employees) were playing, on the phone, none of the vegetables were prepared - unprepared period and totally unprofessional. After I got home clearly the chicken was left over, or not cooked today. Where was the manager?

Date: a year ago

Review №184

Rating: 1

The chicken is overly salty. It always is. But today was too much. . Its it too salty. . Manager pay attention to the cooks. por favor

Date: a year ago

Review №185

Rating: 1

If I could give zero stars I would. I eat at Chipotle often. I have been here twice. Both times were at night. The restaurant is always nasty and messy. Both times they have been out of guacamole and vinagrette and other items I get. The staff is very slow and unfriendly.

Date: a year ago

Review №186

Rating: 4

The food is very delicious

Date: a year ago

Review №187

Rating: 1

This was the most unorganized Chipotle I ever been to. Order made wrong. Employees looking like they dont want to be there. A mess

Date: a year ago

Review №188

Rating: 5

Very delicious dishes and very well served

Date: a year ago

Review №189

Rating: 1

SERVICE WAS HORRIBLE. NOTHING WAS STOCKED UP.. HAD US WAITING AN HOUR AND 10 MORE FOR SOME BARBACOA THAT SHOULDVE BEEN COOKED ALREADY. SHORT STAFFED AND NOBODY SHOWED EMPATHY.

Date: a year ago

Review №190

Rating: 4

Date: a year ago

Review №191

Rating: 2

The facility was not clean and the area were they prepare the food was dirty as well.

Date: a year ago

Review №192

Rating: 3

The employees did not seem happy to be at work. Only one person was serving food for both dine in and take out. She asked for help, and no one answered. The manager was interviewing someone but did not seem concerned that he had 3 Door dash drivers waiting and a line to the door.

Date: a year ago

Review №193

Rating: 1

Worst run Chipotle I ve ever seen. People in line at 3:15 in the afternoon took 25 min. To get my meal. At least 8 employees here, but only 2 , sometimes only 1 out front to take orders. One was wandering around aimlessly stretching her arms and yawning- she was the one supposed to be checking people out but she would disappear for minutes at a time. Finally the one woman up front yelled in the back I need help up front then said to the one who came I don t need no newcomer, I can t do that as the line got longer. I felt for them, but whoever manages this place needs to do something different.

Date: a year ago

Review №194

Rating: 2

We arrived at Chipotle at 930p to find out that rice and steak was out. After telling the first few people in line that was out, the rest of us was left wondering what was going on. All the while the restaurant was being cleaned, the grill was being cleaned, and the area around the food was being wiped around while there was still food in the containers. When I asked what was going on, I was told that they were out of rice and the rice was being prepared and would be ready in 10 minutes. Steak was also being prepared on the grill and would be a while. I was really disappointed with the functioning of the restaurant with more than 30 minutes left before closing. If you are advertising to be open til 10 then food needs to be prepared and ready for the customers that come in to spend our money.

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Great people and food

Date: a year ago

Review №197

Rating: 1

Hard food , no one is answering the phone. My 2 year old daughter choked on the HARD rice. I want my money back.

Date: a year ago

Review №198

Rating: 1

Looooong wait, dirty tables, tha trash can was full. DON T come here

Date: a year ago

Review №199

Rating: 2

This establishment was set to close in another hour and a half and they did not have half of the ingredients. Why not just close the store?

Date: a year ago

Review №200

Rating: 1

This place is always dirty. Always. I walked in to see if it was clean which would determine if I ate there or not. NOTT. Naw. Service and quality have evaporated in the whole chain.

Date: a year ago